Method and device for guiding fault processing

Abstract

The embodiment of the invention provides a fault processing guiding method and device. The method comprises the steps of displaying fault prompt information on a display interaction device carried by a vehicle in response to a detected fault of the vehicle; and in response to an interactive operation of a user on the display interactive equipment for the fault prompt information, displaying visual guidance of fault processing so as to guide the user to process the fault by adopting an operation mode indicated by the visual guidance.

Description

TECHNICAL FIELD

[0001] The present specification relates to the technical field of vehicle control, and in particular, to a fault processing guidance method and device. BACKGROUND

[0002] In the use of the automobile, it is inevitable to have faults. The traditional vehicle only turns on the fault light when detecting the fault.

[0003] However, most drivers, especially novice drivers, lack relevant fault knowledge, and even if they face the fault light, they do not know what it means, let alone how to handle it. If the fault light suddenly turns on during the vehicle driving, it will also distract the driver's attention, thereby affecting the safety of the vehicle driving. SUMMARY

[0004] Therefore, one or more embodiments of the present specification provide a fault processing guidance method and device, an electronic device, and a storage medium to solve the problems in the related art.

[0005] To achieve the above object, the technical solutions of one or more embodiments of the present specification are as follows.

[0006] According to a first aspect of an embodiment of the present specification, a fault processing guidance method is provided, and the method comprises:

[0007] In response to detecting a fault occurring in a vehicle, displaying fault prompt information on a display interaction device carried by the vehicle;

[0008] In response to a user's interaction operation on the display interaction device for the fault prompt information, displaying visual guidance for fault processing to guide the user to handle the fault in an operation mode indicated by the visual guidance.

[0009] Optionally, the fault prompt information includes a fault name and a first interaction option.

[0010] The response to the user's interaction operation on the display interaction device for the fault prompt information, displaying visual guidance for fault processing, comprises:

[0011] In response to the user's trigger operation on the display interaction device for the first interaction option in the fault prompt information, displaying visual guidance for fault processing corresponding to the fault name.

[0012] Optionally, the visual guidance further includes a second interaction option; the method further comprises:

[0013] in response to a triggering operation of the user on the second interaction option in the visual guidance, performing, by the auxiliary driving, a part or all of the operations in the operation mode indicated by the visual guidance of the breakdown handling.

[0014] Optionally, the visual guidance of the breakdown handling comprises:

[0015] in response to detecting that the vehicle is in a driving state, displaying a visual guidance of parking by the roadside to guide the user to park the vehicle by the roadside in a manner indicated by the visual guidance of parking by the roadside;

[0016] in response to detecting that the vehicle is in a parking state, displaying a visual guidance of safety warning to guide the user to open double flashing and place a triangular warning sign in a manner indicated by the visual guidance of safety warning.

[0017] Optionally, the breakdown prompt information further comprises a third interaction option, and the method further comprises:

[0018] in response to a triggering operation of the user on the third interaction option in the breakdown prompt information on the display interaction device, displaying a breakdown detail introduction corresponding to the breakdown name.

[0019] Optionally, after detecting the breakdown of the vehicle, the method further comprises:

[0020] playing an emotional soothing voice through a voice device carried by the vehicle.

[0021] Optionally, the playing of the emotional soothing voice through the voice device carried by the vehicle comprises:

[0022] detecting a user emotional fluctuation;

[0023] when the user emotional fluctuation is greater than a threshold, playing an emotional soothing voice through the voice device carried by the vehicle.

[0024] Optionally, the detecting of the user emotional fluctuation comprises at least one of:

[0025] detecting a user facial expression change through a facial recognition device carried by the vehicle;

[0026] checking a user audio change through a voice recognition device carried by the vehicle.

[0027] Optionally, the method further comprises:

[0028] after detecting that the user has completed the operation mode indicated by the visual guidance to handle the breakdown, obtaining a breakdown type of the breakdown;

[0029] if the fault type is a non-repair type, establishing contact with a human customer service;

[0030] if the fault type is a repair type, navigating to the nearest repair site.

[0031] Optionally, the type of visual guidance includes at least one of text guidance, picture guidance, and video guidance.

[0032] According to a second aspect of the embodiments of the present specification, a guiding device for fault handling is provided, and the device comprises:

[0033] a display unit configured to display fault prompt information on a display interaction device carried by the vehicle in response to detecting a fault occurring in the vehicle;

[0034] a guiding unit configured to display visual guidance for fault handling in response to a user interacting with the fault prompt information on the display interaction device, so as to guide the user to handle the fault in an operation mode indicated by the visual guidance.

[0035] Optionally, the fault prompt information comprises a fault name and a first interaction option.

[0036] The guiding unit is further configured to display visual guidance for fault handling corresponding to the fault name in response to a user triggering operation on the display interaction device with respect to the first interaction option in the fault prompt information.

[0037] Optionally, the visual guidance further comprises a second interaction option; and the device further comprises:

[0038] an authorization sub-unit configured to execute, by the auxiliary driving, part or all of the operations in the operation mode indicated by the visual guidance based on the part or all of the operations that can be completed by the auxiliary driving in response to a user triggering operation with respect to the second interaction option in the visual guidance.

[0039] Optionally, when displaying the visual guidance for fault handling, the guiding unit is further configured to display visual guidance for pulling over in response to detecting that the vehicle is in a driving state, so as to guide the user to pull over the vehicle in a manner indicated by the visual guidance for pulling over; and display visual guidance for safety warning in response to detecting that the vehicle is in a parking state, so as to guide the user to open double flashing and place a triangular warning sign in a manner indicated by the visual guidance for safety warning.

[0040] Optionally, the fault prompt information further comprises a third interaction option; and the device further comprises:

[0041] Introduce a subunit, in response to the user's triggering operation on the display interaction device for the third interaction option in the fault prompt information, display the fault details corresponding to the fault name.

[0042] Optionally, the display unit is further configured to play an emotional soothing voice through a voice device carried by the vehicle after detecting the fault occurring in the vehicle.

[0043] Optionally, the display unit comprises:

[0044] The voice playing subunit detects the user's emotional fluctuation, and plays an emotional soothing voice through the voice device carried by the vehicle when the user's emotional fluctuation is greater than a threshold value.

[0045] Optionally, the voice playing subunit comprises at least one of the following when detecting the user's emotional fluctuation:

[0046] detecting the user's facial expression change through a face recognition device carried by the vehicle;

[0047] checking the user's audio change through a voice recognition device carried by the vehicle.

[0048] Optionally, the device further comprises:

[0049] The processing unit acquires a fault type of the fault after detecting that the user completes the operation mode of the visual guidance indication to process the fault, establishes contact with an artificial customer service if the fault type is a non-maintenance type, and navigates to the nearest repair site if the fault type is a maintenance type.

[0050] Optionally, the type of the visual guidance comprises at least one of a text guidance, a picture guidance, and a video guidance.

[0051] According to a third aspect of the embodiments of the present specification, an electronic device is provided, comprising a communication interface, a processor, a memory and a bus, the communication interface, the processor and the memory are connected with each other through the bus;

[0052] The memory stores machine readable instructions, and the processor executes the above method by calling the machine readable instructions.

[0053] According to a fourth aspect of the embodiments of the present specification, a machine readable storage medium is provided, the machine readable storage medium stores machine readable instructions, and the machine readable instructions realize the above method when called and executed by a processor.

[0054] The technical solutions provided by the embodiments of the present specification can include the following beneficial effects:

[0055] The display interaction device carried by the vehicle displays the fault prompt information and displays the visual guidance for fault handling in response to the interactive operation of the user to guide the user to handle the fault by the operation indicated by the visual guidance. BRIEF DESCRIPTION OF DRAWINGS

[0056] Figure 1 A flow chart of the method for fault handling guidance provided for an exemplary embodiment of the present specification;

[0057] Figure 2 A schematic diagram of the fault handling guidance provided for an exemplary embodiment of the present specification;

[0058] Figure 3 A schematic diagram of the assisted driving authorization provided for an exemplary embodiment of the present specification;

[0059] Figure 4 A schematic diagram of the fault handling guidance and safety warning guidance provided for an exemplary embodiment of the present specification;

[0060] Figure 5 A schematic diagram of the fault detail introduction provided for an exemplary embodiment of the present specification;

[0061] Figure 6 A schematic diagram of the voice broadcast provided for an exemplary embodiment of the present specification;

[0062] Figure 7 A structural schematic diagram of an electronic device in which a guiding device for fault handling provided for an exemplary embodiment of the present specification is located;

[0063] Figure 8 A block diagram of a guiding device for fault handling provided for an exemplary embodiment of the present specification. DETAILED DESCRIPTION

[0064] The exemplary embodiments will be described in detail herein with reference to the attached drawings. In the following description, the same numbers are used to designate the same elements, unless otherwise indicated. The embodiments described in the following exemplary embodiments do not represent all the embodiments consistent with one or more embodiments of the present specification. Rather, they are merely examples of devices and methods consistent with some aspects of one or more embodiments of the present specification, as detailed in the appended claims.

[0065] It should be noted that the steps of the corresponding method are not necessarily performed in the order shown and described in the specification in other embodiments. In some other embodiments, the steps included in the method thereof can be more or less than described in the specification. In addition, a single step described in the specification can be divided into multiple steps for description in other embodiments; and multiple steps described in the specification can also be combined into a single step for description in other embodiments.

[0066] As mentioned earlier, most drivers, especially novice drivers, lack relevant fault knowledge, and even if they face a fault light, they do not know what it means, let alone how to handle it. If the fault light suddenly turns on during vehicle travel, it will also distract the driver's attention, thereby affecting the safety of vehicle travel.

[0067] In addition, some vehicles also provide manual customer service voice guidance when a fault occurs. In this way, when the vehicle detects a fault, it will automatically trigger a call to the manual customer service, so that the manual customer service guides the user to handle the fault through the telephone mode. However, this way has a great restriction on the guidance efficiency: first, the user needs to actively describe the fault condition, and many users cannot accurately describe it, resulting in poor communication, and the manual customer service cannot accurately locate the fault problem; second, even if the manual customer service accurately locates the fault problem, the user often cannot accurately understand the fault handling operation informed by the manual customer service voice under the telephone guidance. Finally, due to the limited number of manual customer services, the limited manual customer services cannot quickly and timely establish fault guidance in the face of such a high vehicle population.

[0068] Based on this, the present specification aims to provide a low-cost and efficient fault handling guidance scheme, which displays fault prompt information through a display interaction device carried by the vehicle, and displays visual guidance for fault handling in response to the user's interaction operation, so as to guide the user to handle the fault by using the operation indicated by the visual guidance.

[0069] On the one hand, the visual guidance mode can give the user more intuitive fault handling operation guidance, which is convenient for the user to accurately understand and complete the fault handling operation.

[0070] On the other hand, the vehicle pre-stores (for example, before the vehicle is shipped) the visual guidance corresponding to various faults, which can be directly read from the local when the fault is sent. Not only can the fault guidance be quickly established, but also the cost is lower than that of establishing a manual customer service team (including wages, training, etc.).

[0071] The fault handling guidance method of the present specification will be described in detail below with reference to the accompanying drawings.

[0072] Please refer to Figure 1 , Figure 1A flowchart of a guiding method of fault processing provided for an exemplary embodiment of the present specification, the method comprising:

[0073] Step 110, in response to detecting that the vehicle has a fault, displaying fault prompt information on a display interaction device carried by the vehicle.

[0074] In the present specification, the vehicle can determine whether a fault occurs and the fault type of the fault based on the detection signal of the vehicle-mounted sensor or other detection device.

[0075] For example, when the pressure sensor in the vehicle tire detects that the pressure is less than a threshold value, it can be determined that the vehicle has a tire puncture fault. For another example, when the brake sensor detects that the brake force increases, but the vehicle speed sensor detects that the vehicle speed does not decrease, it can be determined that the vehicle has a brake failure fault. For another example, when the throttle sensor detects that the throttle force increases, but the vehicle speed sensor detects that the vehicle speed does not increase, it can be determined that the vehicle has a power limitation fault, and so on. Since there are many types of vehicle faults, it is difficult to introduce them one by one. As long as the vehicle fault can be detected, it can be applied to the fault processing guiding method embodiment introduced in the present specification.

[0076] In the present specification, the vehicle can pre-store fault prompt information corresponding to various faults locally, so that after detecting that the vehicle has a fault, the related fault prompt information can be displayed on the display interaction device carried by the vehicle.

[0077] The display interaction device can include a touch screen installed on the vehicle center console, or a driving position instrument display screen, and can also be a smart terminal (such as a Pad, a mobile phone, a head-up display device, etc.) connected to the vehicle system through a wired or wireless manner.

[0078] The display interaction device not only has a display function, but also has an interaction function; the interaction mode with the display interaction device can be a touch screen mode, a voice mode, a key mode, etc.

[0079] Step 120, in response to the user's interaction operation on the display interaction device for the fault prompt information, displaying visual guidance of fault processing to guide the user to handle the fault in the operation mode indicated by the visual guidance.

[0080] In the present specification, the display form of the visual guidance can include at least one of text guidance, picture guidance, and video guidance.

[0081] Since the visual guidance mode can give the user more intuitive fault processing operation guidance, it can facilitate the user to accurately understand and complete the fault processing operation.

[0082] In an exemplary embodiment, the fault prompt information comprises a fault name and a first interaction option;

[0083] The method further comprises:

[0084] In response to a triggering operation of the user on the first interaction option in the fault prompt information on the display interaction device, displaying a visual guide of fault handling corresponding to the fault name.

[0085] As shown in Figure 2 When the fault of power limitation of the vehicle is detected, the display interaction device carried by the vehicle displays the fault prompt information 21. The fault prompt information 21 can include the fault name “power limitation” 22, the first interaction option “fault guide” 23, and also include the “cancel” option 24.

[0086] When the user triggers “cancel” 24, the fault prompt information 21 is closed.

[0087] When the user triggers “fault guide” 23, the visual guide corresponding to “power limitation” is further displayed on the display interaction device, that is, Figure 2 the visual guide of “pull over” 25 in

[0088] The user pulls over according to the visual guide of “pull over” 25, for example, the first step is to slow down, the second step is to observe the right rear vehicle, and when there is no vehicle in the right rear, the third step is to quickly complete the pull over.

[0089] In an exemplary embodiment, the visual guide further comprises a second interaction option; the method further comprises:

[0090] In response to a triggering operation of the user on the second interaction option in the visual guide, performing the part or all of the operations indicated by the visual guide by the auxiliary driving based on the part or all of the operations that can be completed by the auxiliary driving in the operation mode indicated by the visual guide.

[0091] Figure 3 is a schematic diagram of the auxiliary driving authorization based on the visual guide shown in Figure 2 As shown in Figure 3 In addition to the aforementioned “pull over” operation steps indicated by the visual guide, the visual guide also includes a second interaction option “auxiliary driving authorization” 26 for auxiliary driving authorization, and also includes a “cancel” option.

[0092] After the user clicks "Assisted Driving Authorization" 26, the interactive device can further display authorization confirmation information 27 to prompt the user to click "Agree" to complete the authorization operation.

[0093] In this manual, since users may experience anxiety when faced with a malfunction, which could affect driving safety, driver assistance systems can be used to automatically complete some or all of the operations to improve safety during malfunction handling.

[0094] It should be noted that, since users may feel nervous when faced with a malfunction, in some embodiments, the assisted driving authorization process can be skipped and the assisted driving can be started directly by default. This can avoid the safety risks caused by users being nervous and ignoring the authorization.

[0095] In one exemplary embodiment, the visual guidance for displaying fault handling includes:

[0096] When the vehicle is detected to be in motion, a visual guide to pull over is displayed to guide the user to pull over to the side of the road.

[0097] When the vehicle is detected to be parked, a visual guide to safety warnings is displayed to guide the user to turn on the hazard lights and place the warning triangle in accordance with the visual guide to safety warnings.

[0098] For example, the vehicle status can be determined based on gear position (e.g., P gear indicates a parked state) and speed sensor readings (e.g., a speed greater than 0 indicates a driving state, and a speed of 0 indicates a parked state).

[0099] When a vehicle malfunction is detected, if the vehicle is in motion, the first step is to bring it to a safe stop. Therefore, it can be done as follows: Figure 4 As shown, a visual guide to "pull over" is displayed; and after the vehicle is parked, the following steps can be taken... Figure 4 As shown, a visual guide displays a "safety warning".

[0100] The visual guidance for "pull over" has been described in the previous embodiments and will not be repeated here. The visual guidance for "safety warnings" is as follows: Figure 4 As shown in the diagram, for example, the first step is to turn on the hazard lights, the second step is to take out the warning triangle from inside the vehicle, and the third step is to place the warning triangle behind the vehicle.

[0101] In one exemplary embodiment, the fault message further includes a third interactive option;

[0102] In response to a user's triggering action on the third interactive option in the fault prompt information on the display interaction device, a fault details description corresponding to the fault name is displayed.

[0103] like Figure 5 As shown, after the user clicks on "Fault Details" (the third interactive option), further detailed fault information related to the fault can be displayed on the interactive device. By reading the fault details, the user can gain a preliminary understanding of the vehicle's fault, thus alleviating the anxiety caused by uncertainty about the fault.

[0104] In one exemplary embodiment, the fault details may be pre-stored or obtained in real time from a cloud server based on vehicle networking technology.

[0105] For example, a vehicle can call the onboard Large Language Model (LLM) or, based on the vehicle network, call the large language model on the cloud server (the fault name needs to be reported) to obtain and display the fault details output by the large language model on the display and interaction device.

[0106] In an exemplary embodiment, step 110 may further include, in response to detecting a fault in the vehicle:

[0107] The vehicle's built-in voice device plays emotionally reassuring voice messages.

[0108] like Figure 6 As shown, when a vehicle malfunctions, in addition to displaying visual guidance for troubleshooting, a calming voice message can also be played. The content of this calming voice message is related to the vehicle malfunction, including, for example, the malfunction name, a brief description of the malfunction, troubleshooting methods, and customer service contact information. To achieve a better calming effect, the tone of the calming voice message can be relatively calm, and the speaking speed can be appropriately slowed down.

[0109] The embodiments in this manual use emotionally reassuring voice commands to soothe users' negative emotions such as tension or even fear caused by malfunctions.

[0110] In one exemplary embodiment, playing an emotionally soothing voice message via a voice device mounted on the vehicle includes:

[0111] Detecting user emotional fluctuations;

[0112] When the user's emotional fluctuations exceed a threshold, a calming voice message is played through the vehicle's built-in voice device.

[0113] In this manual, the playback of emotionally comforting voice messages is triggered by detecting the user's emotional fluctuations.

[0114] For example, detecting user emotional fluctuations may include at least one of the following:

[0115] The vehicle uses facial recognition equipment to detect changes in the user's facial expressions.

[0116] The system uses voice recognition technology installed in the vehicle to check for changes in the user's audio.

[0117] In this manual, changes in user facial expressions and audio can be detected to determine user emotional fluctuations. For example, if a user's expression suddenly turns into one of fear or if the user suddenly screams, it indicates that the user's emotional fluctuations are too great. In this case, it is necessary to use emotional soothing voice messages to calm the user's negative emotions such as tension or even fear caused by the malfunction.

[0118] In one exemplary embodiment, after step 120, the following may also be included:

[0119] After detecting a fault in the user's operation of the visual guidance instructions, determine whether the vehicle is drivable under the fault.

[0120] If the vehicle is not drivable, customer service representatives can assist in calling for roadside assistance.

[0121] If the road is drivable, navigate to the nearest repair shop.

[0122] In this manual, all faults can be divided into two main categories: those under which the vehicle can be driven and those under which the vehicle cannot be driven. Faults that prevent the vehicle from being driven may include, but are not limited to, the vehicle being unable to be driven, the vehicle being unable to be started, and tire leaks (such as tire blowouts); faults that allow the vehicle to be driven may include, but are not limited to, limited power and abnormal suspension systems.

[0123] In an exemplary embodiment of this specification, an apparatus capable of implementing the above-described method is also provided.

[0124] Figure 7 This is a schematic structural diagram of a device provided in an exemplary embodiment. Please refer to... Figure 7 At the hardware level, the device includes a processor, internal bus, network interface, memory, and non-volatile memory, and may also include other hardware required for business operations. One or more embodiments of this specification can be implemented in software, such as the processor reading the corresponding computer program from non-volatile memory into memory and then running it. Of course, besides software implementation, one or more embodiments of this specification do not exclude other implementation methods, such as logic devices or a combination of hardware and software, etc. That is to say, the execution entity of the following processing flow is not limited to individual logic units, but can also be hardware or logic devices.

[0125] Please refer to Figure 8 In one software implementation, a fault handling guidance device is provided, the device comprising:

[0126] The display unit 810, in response to detecting a fault in the vehicle, displays fault prompt information on the display interaction device mounted on the vehicle;

[0127] The guidance unit 820, in response to the user's interactive operation on the display interaction device regarding the fault prompt information, displays a visual guide for fault handling to guide the user to handle the fault using the operation method indicated by the visual guide.

[0128] Optionally, the fault message includes a fault name and a first interaction option;

[0129] The guidance unit 820 is further configured to respond to a user's triggering operation on the display interaction device for the first interactive option in the fault prompt information, and display a visual guide for fault handling corresponding to the fault name.

[0130] Optionally, the visual guidance further includes a second interactive option; the device also includes:

[0131] The authorization subunit, in response to a user's triggering operation on the second interactive option in the visual guidance, performs some or all of the operations that can be completed by the assisted driving based on the operation mode indicated by the visual guidance.

[0132] Optionally, when displaying visual guidance for fault handling, the guidance unit 820 is further configured to display visual guidance for pulling over when the vehicle is detected to be in motion, so as to guide the user to pull the vehicle over using the visual guidance for pulling over; and to display visual guidance for safety warnings when the vehicle is detected to be parked, so as to guide the user to turn on the hazard lights and place the warning triangle using the visual guidance for safety warnings.

[0133] Optionally, the fault message may further include a third interactive option; the device may also include:

[0134] The sub-unit, in response to a user's triggering operation on the third interactive option in the fault prompt information on the display interaction device, displays a detailed description of the fault corresponding to the fault name.

[0135] Optionally, after detecting a malfunction in the vehicle, the display unit 810 is also configured to play a calming voice message via a voice device mounted on the vehicle.

[0136] Optionally, the display unit 810 includes:

[0137] The voice playback subunit detects user emotional fluctuations; when the user's emotional fluctuations exceed a threshold, it plays a calming voice message through the voice device mounted on the vehicle.

[0138] Optionally, when detecting user emotional fluctuations, the voice playback subunit includes at least one of the following:

[0139] The vehicle uses facial recognition equipment to detect changes in the user's facial expressions.

[0140] The system uses voice recognition technology installed in the vehicle to check for changes in the user's audio.

[0141] Optionally, the device further includes:

[0142] The processing unit, after detecting that the user has completed the operation of the visual guidance instruction to handle the fault, obtains the fault type; if the fault type is non-repair type, it establishes contact with human customer service; if the fault type is repair type, it navigates to the nearest repair station.

[0143] Optionally, the type of visual guidance includes at least one of text guidance, image guidance, and video guidance.

[0144] For details on the implementation process of the functions and roles of each module in the above-mentioned device, please refer to the implementation process of the corresponding steps in the above-mentioned fault handling guidance method. For relevant parts, please refer to the description of the method implementation method. It will not be repeated here.

[0145] The device embodiments described above are merely illustrative. The units described as separate components may or may not be physically separate, and the components shown as units may or may not be physical modules; that is, they may be located in one place or distributed across multiple network modules. Some or all of the units or modules can be selected to achieve the purpose of the solution described in this specification, depending on actual needs. Those skilled in the art can understand and implement this without any inventive effort.

[0146] The systems, devices, modules, or units described in the above embodiments can be implemented by computer chips or entities, or by products with certain functions. A typical implementation device is a computer, which can take the form of a personal computer, laptop computer, cellular phone, camera phone, smartphone, personal digital assistant, media player, navigation device, email sending and receiving device, game console, tablet computer, wearable device, or any combination of these devices.

[0147] In a typical configuration, a computer includes one or more processors (CPU), input / output interfaces, network interfaces, and memory.

[0148] Memory may include non-persistent storage in computer-readable media, such as random access memory (RAM) and / or non-volatile memory, such as read-only memory (ROM) or flash RAM. Memory is an example of computer-readable media.

[0149] Computer-readable media, including both permanent and non-permanent, removable and non-removable media, can store information using any method or technology. Information can be computer-readable instructions, data structures, modules of programs, or other data. Examples of computer storage media include, but are not limited to, phase-change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technologies, CD-ROM, digital versatile optical disc (DVD) or other optical storage, magnetic tape, disk storage, quantum memory, graphene-based storage media or other magnetic storage devices, or any other non-transferable medium that can be used to store information accessible by a computing device. As defined herein, computer-readable media does not include transient computer-readable media, such as modulated data signals and carrier waves.

[0150] It should also be noted that the terms "comprising," "including," or any other variations thereof are intended to cover non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements includes not only those elements but also other elements not expressly listed, or elements inherent to such a process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one..." does not exclude the presence of other identical elements in the process, method, article, or apparatus that includes said element.

[0151] The foregoing has described specific embodiments of this specification. Other embodiments are within the scope of the appended claims. In some cases, the actions or steps recited in the claims may be performed in a different order than that shown in the embodiments and may still achieve the desired result. Furthermore, the processes depicted in the drawings do not necessarily require the specific or sequential order shown to achieve the desired result. In some embodiments, multitasking and parallel processing are possible or may be advantageous.

[0152] The terminology used in one or more embodiments of this specification is for the purpose of describing particular embodiments only and is not intended to limit the scope of one or more embodiments of this specification. The singular forms “a,” “described,” and “the” used in one or more embodiments of this specification and in the appended claims are also intended to include the plural forms unless the context clearly indicates otherwise. It should also be understood that the term “and / or” as used herein refers to and includes any or all possible combinations of one or more associated listed items.

[0153] It should be understood that although the terms first, second, third, etc., may be used to describe various information in one or more embodiments of this specification, such information should not be limited to these terms. These terms are only used to distinguish information of the same type from one another. For example, first information may also be referred to as second information without departing from the scope of one or more embodiments of this specification, and similarly, second information may also be referred to as first information. Depending on the context, the word "if" as used herein may be interpreted as "when," "in response to a determination," or "when," or "in the event of a determination."

[0154] The above description is merely a preferred embodiment of one or more embodiments of this specification and is not intended to limit the scope of one or more embodiments of this specification. Any modifications, equivalent substitutions, improvements, etc., made within the spirit and principles of one or more embodiments of this specification should be included within the protection scope of one or more embodiments of this specification.

Claims

1. A fault handling guidance method, the method comprising: In response to the detection of a vehicle malfunction, a malfunction prompt message is displayed on the display and interaction device mounted on the vehicle; In response to a user's interactive operation on the display device regarding the fault prompt information, a visual guide for fault handling is displayed to guide the user to handle the fault using the operation method indicated by the visual guide.

2. The method according to claim 1, wherein the fault prompt information includes a fault name and a first interaction option; The step of displaying visual guidance for fault handling in response to a user's interactive operation on the display device for the fault prompt information includes: In response to a user's triggering action on the first interactive option in the fault prompt information on the display interaction device, a visual guide to fault handling corresponding to the fault name is displayed.

3. The method according to claim 1, wherein the visual guidance further includes a second interactive option; the method further includes: In response to a user's triggering action on the second interactive option in the visual guidance, the assisted driving system performs some or all of the operations that can be completed by the assisted driving system based on the operation mode indicated by the visual guidance.

4. The method according to claim 1, wherein the visual guidance for displaying fault handling comprises: When the vehicle is detected to be in motion, a visual guide to pull over is displayed to guide the user to pull over to the side of the road. When the vehicle is detected to be parked, a visual guide to safety warnings is displayed to guide the user to turn on the hazard lights and place the warning triangle in accordance with the visual guide to safety warnings.

5. The method according to claim 2, wherein the fault prompt information further includes a third interactive option; the method further includes: In response to a user's triggering action on the third interactive option in the fault prompt information on the display interaction device, a fault details description corresponding to the fault name is displayed.

6. The method of claim 1, further comprising, in response to detecting a fault in the vehicle: The vehicle's built-in voice device plays emotionally reassuring voice messages.

7. The method according to claim 6, wherein playing an emotionally soothing voice message via the voice device mounted on the vehicle comprises: Detecting user emotional fluctuations; When the user's emotional fluctuations exceed a threshold, a calming voice message is played through the vehicle's built-in voice device.

8. The method according to claim 7, wherein detecting user emotional fluctuations includes at least one of the following: The vehicle uses facial recognition equipment to detect changes in the user's facial expressions. The system uses voice recognition technology installed in the vehicle to check for changes in the user's audio.

9. The method according to claim 1, further comprising: After detecting a failure in the user's operation method following the visual guidance instructions, the type of the failure is obtained; If the fault type is not a repair type, contact customer service. If the fault type is a repair type, navigate to the nearest repair station.

10. The method according to claim 1, wherein the type of visual guidance includes at least one of text guidance, image guidance, and video guidance.

11. A fault handling guidance device, the device comprising: The display unit, in response to detecting a fault in the vehicle, displays fault prompt information on the display interaction device mounted on the vehicle; The guidance unit, in response to the user's interactive operation on the display interaction device regarding the fault prompt information, displays a visual guide for fault handling to guide the user to handle the fault using the operation method indicated by the visual guide.

12. An electronic device, comprising: processor; Memory used to store processor-executable instructions; The processor implements the method as described in any one of claims 1-10 by executing the executable instructions.

13. A machine-readable storage medium having stored thereon machine-readable instructions that, when executed by a processor, implement the method as described in any one of claims 1-10.

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