A business consulting assistance system and method
The business consulting support system provides real-time intelligent expert assistance to consultants, generating candidate data and auxiliary information related to interactive input data. This solves the problem of consultants lacking professional support in real-time online consultations, and enables efficient and smooth professional consultations.
Patent Information
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- NANJING YIZHAN SHENDENG NETWORK INFORMATION TECH CO LTD
- Filing Date
- 2026-02-11
- Publication Date
- 2026-06-30
AI Technical Summary
In real-time online consultation and interaction scenarios, the current technology lacks real-time, intelligent professional information support tools for the consulting party, making it impossible to obtain timely interpretation and analysis of professional terms, which affects the smoothness of the consultation and the performance of professional capabilities.
A business consulting support system is constructed, which provides consulting parties with real-time and intelligent expert assistance capabilities through an interactive paradigm of "synchronized basic content and heterogeneous auxiliary information". It generates candidate data and auxiliary information related to the interactive input data, and realizes the role-based and targeted distribution of information.
It improves the quality and efficiency of professional consultation, the smoothness of consultation, and the user experience. Consultants can obtain professional support without interrupting the process, and it has high scalability and adaptability.
Smart Images

Figure CN122308767A_ABST
Abstract
Description
Technical Field
[0001] This invention relates to the field of business consulting, and in particular to a business consulting support system and method. Background Technology
[0002] In real-time online consultation and interaction scenarios, existing technologies, such as WebSocket-based dual-screen synchronization solutions, can only achieve complete synchronization of the content displayed on the terminals of both parties in the consultation. This "mirror display" mode has inherent defects and cannot meet the deeper needs of high-quality, professional consultation.
[0003] Insufficient support for consultants, such as business advisors and lawyers: During consultations, consultants lack real-time, intelligent professional information support tools. Faced with professional terminology, complex options, decision points, or questions input by clients, consultants cannot immediately obtain corresponding interpretations, analytical basis, or recommended scripts. They can only rely on their own knowledge reserves or interrupt the process to conduct external searches. This not only affects the smoothness of the consultation but also limits and makes their professional performance inconsistent.
[0004] Therefore, there is an urgent need to provide a business consulting support system and method to solve the above problems. Summary of the Invention
[0005] Therefore, a business consulting support system and method are needed to break the limitations of "mirror display" and construct a new collaborative interaction paradigm of "synchronized basic content and heterogeneous auxiliary information." This would provide consultants with real-time, intelligent expert assistance capabilities, enabling them to obtain in-depth and professional auxiliary information without interrupting the consulting process. By role-based and targeted distribution of information processing, the human-computer interaction interface would be optimized. While ensuring consistency in communication goals, consultants would be provided with unique analytical perspectives and information enhancement services, thereby improving the overall quality, efficiency, and experience of professional consulting services.
[0006] To achieve the above objectives, the inventors provide a business consulting assistance system, comprising: The first user terminal is for use by the first user and has a display interface. The second user terminal is for use by a second user and has a display interface. The business processing module is used to receive interactive input data input by the first user terminal and / or the second user terminal during the consultation interaction process, and based on the interactive input data, call the content generation service to generate candidate data and auxiliary information related to the current interactive input data, and feed back the candidate data and auxiliary information to the second user terminal and / or feed back the candidate data to the first user terminal.
[0007] As a preferred embodiment of the present invention, it further includes: an information distribution module, which is communicatively connected to the first user terminal, the second user terminal and the service processing module, respectively, for receiving candidate data and auxiliary information of the candidate data sent by the service processing module, and for feeding back the candidate data and auxiliary information of the candidate data to the second user terminal and / or feeding back the candidate data to the first user terminal.
[0008] As a preferred embodiment of the present invention, the present invention further includes: the business processing module further includes a content generation service submodule, which is used to generate candidate data and auxiliary information of the candidate data related to the current interactive input data based on the interactive input data input by the first user terminal and / or the second user terminal during the consultation interaction process.
[0009] As a preferred embodiment of the present invention, it further includes: The interactive data selection module is used to select key statements or keywords in the interactive input data input by the first user terminal and / or the second user terminal during the consultation interaction process. The business processing module is also used to acquire the key statement or keyword selected by the interactive data selection module, generate candidate data and auxiliary information related to the key statement or keyword, and feed back the candidate data and auxiliary information to the second user terminal and / or feed back the candidate data to the first user terminal.
[0010] As a preferred embodiment of the present invention, it further includes: The Nth user terminal is used by the Nth user and has a display interface, where N ∈ {third, fourth, fifth, ..., N}; The business processing module is configured to receive interactive input data input by the first user terminal and / or the second user terminal during the consultation interaction process, and based on the interactive input data, call the content generation service to generate candidate data, first auxiliary information of the candidate data, and N-1 auxiliary information of the candidate data related to the current interactive input data, and feed back the candidate data, the first auxiliary information of the candidate data, and the N-1 auxiliary information of the candidate data to the Nth user terminal, feed back the candidate data and the first auxiliary information of the candidate data to the second user terminal, and / or feed back the candidate data to the first user terminal.
[0011] To achieve the above objectives, the inventors also provide a business consulting assistance method, comprising the following steps: S1, Obtain interactive input data entered by the first user terminal and / or the second user terminal during the consultation interaction process; S2, generate at least one candidate data for the first user terminal to select, and auxiliary information for the candidate data; S3, the at least one candidate data is sent to the display interface of the first user terminal for display; S4, at the same time, the at least one candidate data and its corresponding auxiliary information are sent to the second user terminal for display.
[0012] As a preferred embodiment of the present invention, step S1 further includes selecting key statements or keywords in the interactive input data through a first user terminal and / or a second user terminal; step S2 further includes generating at least one candidate data related to the key statements or keywords for the first user terminal to select, as well as auxiliary information of the candidate data, based on the selected key statements or keywords.
[0013] In a preferred embodiment of the present invention, the auxiliary information includes at least one of the following: interpretation of candidate data, recommended data of multiple candidate data, reasons for recommending the recommended data, and analysis of advantages and disadvantages.
[0014] As a preferred embodiment of the present invention, the method further includes the following steps: M1, acquires the interactive input data entered by the first user terminal, the second user terminal, and / or the Nth user terminal, N∈[third, fourth, fifth, ..., N] during the consultation interaction process; M2 generates at least one candidate data for the first user terminal to select, first auxiliary information of the candidate data, and N-1th auxiliary information of the candidate data; M3, sends the at least one candidate data to the display interface of the first user terminal for display, and sends the first auxiliary information of the at least one candidate data to the display interface of the second user terminal for display; M4 simultaneously sends the (N-1)th auxiliary information of the at least one candidate data to the Nth user terminal for display.
[0015] Unlike existing technologies, the beneficial effects achieved by the above technical solution are as follows: This invention effectively utilizes a dual-channel information processing and distribution mechanism that combines basic synchronization with enhanced heterogeneity. (1) It realizes the innovative display mode of "synchronous base and heterogeneous enhancement": while ensuring that the basic content presented in the display areas of the first user terminal and the second user terminal is synchronized in real time, it provides the consultant with in-depth auxiliary information exclusively, and provides an efficient collaborative interface with both common discussion focus and private analysis perspective.
[0016] (2) It provides the consultant with a real-time online intelligent auxiliary expert system. By automatically generating auxiliary information related to the current interactive input data based on the interactive input data, such as content interpretation, content recommendation, reasons for content recommendation, comparative analysis of advantages and disadvantages, and suggestions on the script, the consultant can be equipped with a real-time online "expert assistant" and obtain professional support without interrupting the process, thereby significantly improving their ability to respond to complex problems in a timely manner, the accuracy of professional expression, and the persuasiveness of customers.
[0017] (3) Significantly improved interaction efficiency and user experience: The client does not need to leave the consultation interface to search or query, and the process is seamlessly connected, ensuring the smoothness and focus of the consultation. At the same time, the client's experience is also improved due to receiving more accurate and efficient feedback.
[0018] (4) It has high scalability and adaptability: The system architecture and method can be widely applied to many professional fields such as remote business consulting, online education, telemedicine, technical support, and legal consulting. Its core "role-based information enhancement" service has universality. Attached Figure Description
[0019] Figure 1 The system framework diagram described in the specific implementation method; Figure 2 A flowchart illustrating the method described in the specific implementation; Figure 3 Framework of Embodiment 1 for the System and Method of Specific Implementation Figure 1 ; Figure 4 Framework of Embodiment 1 for the System and Method of Specific Implementation Figure 2 ; Figure 5 Framework of System and Method Embodiment 2 for Specific Implementation Figure 1 ; Figure 6 Framework of System and Method Embodiment 2 for Specific Implementation Figure 2 . Detailed Implementation
[0020] To explain in detail the technical content, structural features, objectives, and effects of the technical solution, the following description is provided in conjunction with specific embodiments and accompanying drawings.
[0021] like Figure 1 As shown, this embodiment provides a business consulting assistance system, including: The first user terminal is for use by the first user and has a display interface. The second user terminal is for use by a second user and has a display interface. The business processing module is used to receive interactive input data input by the first user terminal and / or the second user terminal during the consultation interaction process, and based on the interactive input data, call the content generation service to generate candidate data and auxiliary information related to the current interactive input data, and feed back the candidate data and auxiliary information to the second user terminal and / or feed back the candidate data to the first user terminal.
[0022] In the above embodiments, the business processing module further includes a content generation service submodule, which is used to generate candidate data and auxiliary information of the candidate data related to the current interactive input data based on the interactive input data input by the first user terminal and / or the second user terminal during the consultation interaction process.
[0023] In some embodiments, the system further includes an information distribution module, which is communicatively connected to the first user terminal, the second user terminal, and the service processing module, respectively, and is used to receive candidate data and auxiliary information of the candidate data sent by the service processing module, and to feed back the candidate data and auxiliary information of the candidate data to the second user terminal and / or to feed back the candidate data to the first user terminal.
[0024] In some embodiments, the system further includes an interactive data selection module, used to select key statements or keywords from the interactive input data input by the first user terminal and / or the second user terminal during the consultation interaction process; at this time, the business processing module is also used to obtain the key statements or keywords selected by the interactive data selection module, generate candidate data related to the key statements or keywords and auxiliary information of the candidate data, and feed back the candidate data and auxiliary information of the candidate data to the second user terminal and / or feed back the candidate data to the first user terminal.
[0025] In different embodiments, the system further includes an Nth user terminal for use by the Nth user, which has a display interface, where N ∈ {third, fourth, fifth, ..., N}; for example, when N is 3, the system includes a third user terminal for use by the third user, which has a display interface; when N is 4, the system includes a third user terminal and a fourth user terminal, wherein the third user terminal is for use by the third user and has a display interface, and the fourth user terminal is for use by the fourth user and has a display interface; and so on.
[0026] The business processing module is used to receive interactive input data input by the first user terminal and / or the second user terminal during the consultation interaction process, and based on the interactive input data, call the content generation service to generate candidate data, first auxiliary information of the candidate data, and N-1 auxiliary information of the candidate data related to the current interactive input data, and feed back the candidate data, first auxiliary information of the candidate data, and N-1 auxiliary information of the candidate data to the Nth user terminal, feed back the candidate data and first auxiliary information of the candidate data to the second user terminal, and / or feed back the candidate data to the first user terminal.
[0027] like Figure 2 As shown, this embodiment also provides a business consulting assistance method, including the following steps: S1, Obtain interactive input data entered by the first user terminal and / or the second user terminal during the consultation interaction process; S2, generate at least one candidate data for the first user terminal to select, and auxiliary information for the candidate data; S3, the at least one candidate data is sent to the display interface of the first user terminal for display; S4, at the same time, the at least one candidate data and its corresponding auxiliary information are sent to the second user terminal for display.
[0028] In the specific implementation of the above embodiments, step S1 further includes selecting key statements or keywords in the interactive input data through a first user terminal and / or a second user terminal; step S2 further includes generating at least one candidate data related to the key statements or keywords for the first user terminal to select, as well as auxiliary information for the candidate data, based on the selected key statements or keywords. That is, when a customer or consultant needs to understand certain key statements or keywords in the interactive input data, they can select relevant information to generate auxiliary information related to the key statements or keywords.
[0029] In the above embodiments, the auxiliary information includes at least one of the following: interpretation of candidate data, recommended data of multiple candidate data, reasons for recommending the recommended data, and advantages and disadvantages analysis.
[0030] In different embodiments, in order to achieve hierarchical management and hierarchical display, this method further includes the following steps: M1 retrieves the interactive input data entered by the first user terminal, the second user terminal, and / or the Nth user terminal, where N ∈ [third, fourth, fifth, ..., N], during the consultation interaction process; when N is three, M1 retrieves the interactive input data entered by the first user terminal, the second user terminal, and / or the third user terminal during the consultation interaction process; when N is four, M1 retrieves the interactive input data entered by the first user terminal, the second user terminal, the third user terminal, and / or the fourth user terminal during the consultation interaction process; and so on.
[0031] M2 generates at least one candidate data for the first user terminal to select, first auxiliary information of the candidate data, and N-1th auxiliary information of the candidate data; M3, sends the at least one candidate data to the display interface of the first user terminal for display, and sends the first auxiliary information of the at least one candidate data to the display interface of the second user terminal for display; M4 simultaneously sends the (N-1)th auxiliary information of the at least one candidate data to the Nth user terminal for display. This embodiment can effectively achieve the purpose of hierarchical management and hierarchical display, and the multi-screen heterogeneous information display facilitates guidance and management between superiors and subordinates.
[0032] To provide a detailed explanation and illustration of the specific implementation process of this system and method, the following example is provided: Example
[0033] like Figure 3 and Figure 4 As shown, this is a business consulting scenario where a second user provides business consulting services to a first user, guiding the first user to confirm key information such as the product and product type. The second user opens a second user terminal through a browser, creates a business consulting service, and maintains a data communication connection with the server. Then, the second user uses the sharing information on the page to share it with the first user via links, QR codes, etc. The first user opens the first user terminal (such as a browser) via the link or QR code and maintains a communication connection with the server. Real-time data synchronization is achieved through WebSocket bidirectional communication technology. The second user consults with the first user through face-to-face or remote communication. The business processing module obtains the interactive input data entered by the second user terminal during the consultation interaction, such as the input content of "explain the product in one sentence": "a new type of cable made using ultra-thin graphene aluminum composite foil as the substrate", etc. The second user terminal sends the interactive input data to the business processing module.
[0034] Based on the interactive input data, the business processing module encapsulates prompt words and then calls the content generation service submodule, such as the large model content generation service, to generate candidate data and auxiliary information related to the current interactive input data. For example, the product type candidate data generated by combining the input content "explain the product in one sentence" includes information such as "1. Graphene-modified aluminum alloy energy-saving cable; 2. Ultra-lightweight graphene aluminum-based power cable" and auxiliary information such as "1. Graphene-modified aluminum alloy energy-saving cable: Aluminum itself is light but has low conductivity. We 'attach' a single layer of graphene to the grain boundaries of aluminum foil, like repairing high speed for electrons; 2. Ultra-lightweight graphene aluminum-based power cable: A layer of graphene film is wrapped around the aluminum wire" and so on.
[0035] The business processing module sends the generated product type candidate data and all auxiliary information to the second user's terminal display page. The auxiliary information is enhanced supplementary information displayed on top of the candidate data, presented in a conversational text format to facilitate quick understanding and direct communication between the second user and the first user. Figure 3 .
[0036] The business processing module forwards the generated product type candidate data, such as "1. Graphene-modified aluminum alloy energy-saving cable; 2. Ultra-lightweight graphene aluminum-based power cable", to the information distribution module. The information distribution module sends product type candidate data, such as "1. Graphene-modified aluminum alloy energy-saving cable; 2. Ultra-lightweight graphene aluminum-based power cable", to the first user terminal display page in real time using WebSocket technology. The first user can only view the recommended candidate data.
[0037] Alternatively, the business processing module can encapsulate prompt words based on the interactive input data, and then call the content generation service sub-module, such as the large model content generation service, to generate candidate data related to the current interactive input data. For example, candidate data for product types can be generated by combining the input content of "explain the product in one sentence", such as: "1. Graphene modified aluminum alloy energy-saving cable; 2. Ultra-lightweight graphene aluminum-based power cable", etc.
[0038] Then, the business processing module sends the generated product type candidate data to the second user terminal display page for display; or, the business processing module forwards the generated product type candidate data to the information distribution module; the information distribution module uses WebSocket technology to send the product type candidate data, such as "1. Graphene modified aluminum alloy energy-saving cable; 2. Ultra-lightweight graphene aluminum-based power cable", to the first user terminal display page for display in a timely manner.
[0039] Alternatively, the business processing module can encapsulate prompts based on the generated product type candidate data, such as "1. Graphene-modified aluminum alloy energy-saving cable; 2. Ultra-lightweight graphene aluminum-based power cable," and then call the content generation service sub-module, such as the large model content generation service, to generate auxiliary information for the candidate data, such as "1. Graphene-modified aluminum alloy energy-saving cable: Aluminum itself is light but has low conductivity. A single layer of graphene is 'attached' to the grain boundaries of aluminum foil, like repairing high speeds for electrons; 2. Ultra-lightweight graphene aluminum-based power cable: A layer of graphene film is wrapped around the aluminum wire."
[0040] Then, the business processing module sends the auxiliary information of the generated product type candidate data to the second user terminal display page for display, forming differentiated data with the first user terminal display page; The auxiliary information generated for the current product type may include at least one of the following: interpretation of multiple candidate data, recommended candidate data from among the multiple candidate data, reasons for recommending the recommended data, and advantages and disadvantages analysis. This can be based on the input content of "explain the product in one sentence," plus the background information of the current inquiry, and then using technologies such as knowledge bases to obtain relevant data. The above data is then generated using content generation services. For example, the generated interpretation of multiple candidate data might include: "1. Graphene-modified aluminum alloy energy-saving cable: Aluminum itself is light but has low conductivity; a single layer of graphene is 'attached' to the grain boundaries of the aluminum foil, like providing high-speed electronics; 2. Ultra-lightweight graphene aluminum-based power cable: A layer of graphene film is wrapped around the aluminum wire," etc. The recommended candidate data from among the generated candidate data... The candidate data for "1. Graphene-modified aluminum alloy energy-saving cable" is recommended based on the following reasons: "From a commercial perspective, graphene aluminum composite conductive foil cable has orders in the tens of thousands of tons, with a winning bid price lower than copper but higher than pure aluminum, and a stable gross profit of 25%." The advantages and disadvantages of the candidate data are also presented: "Graphene aluminum composite conductive foil cable > Advantages: Light asset, immediate cash flow from material sales, rapid technology verification, suitable for startups to quickly generate cash flow; Disadvantages: Weak brand, compressed end-user prices; high risk due to foil joints and on-site installation." These supplementary information options help secondary users develop a multi-faceted and multi-dimensional introduction, and provide clients with well-founded candidate data by referring to the recommended candidate data and reasons.
[0041] In different embodiments, the second user opens a second user terminal through a browser, creates a business consulting service, and maintains a data communication connection with the server, wherein real-time data synchronization is achieved through WebSocket bidirectional communication technology; for example... Figure 4 .
[0042] Then the second user uses the sharing information on the page to share with the first user through links, QR codes, etc. The first user opens the first user terminal, such as a browser, through the link or QR code and maintains a communication connection with the server. The real-time synchronization of data is achieved through WebSocket bidirectional communication technology. The second user consults with the first user through face-to-face or remote communication. The business processing module obtains the interactive input data entered by the second user terminal during the consultation interaction, such as the input content of "explain the product in one sentence": "a new type of cable made using ultra-thin graphene aluminum composite foil as the substrate". The first user terminal sends the interactive input data to the business processing module. Based on the interactive input data, the business processing module encapsulates prompt words and then calls the content generation service submodule, such as the large model content generation service, to generate candidate data and auxiliary information related to the current interactive input data. For example, the product type candidate data generated by combining the input content "explain the product in one sentence" includes information such as "1. Graphene-modified aluminum alloy energy-saving cable; 2. Ultra-lightweight graphene aluminum-based power cable" and auxiliary information such as "1. Graphene-modified aluminum alloy energy-saving cable: Aluminum itself is light but has low conductivity. We 'attach' a single layer of graphene to the grain boundaries of aluminum foil, like repairing high speed for electrons; 2. Ultra-lightweight graphene aluminum-based power cable: A layer of graphene film is wrapped around the aluminum wire" and so on.
[0043] The business processing module sends the generated product type candidate data to the first user terminal display page for display; the business processing module forwards the generated product type candidate data and auxiliary information of the candidate data to the information distribution module; the information distribution module uses WebSocket technology to send the generated product type candidate data and auxiliary information of the candidate data to the second user terminal display page for display in real time. The auxiliary information of the candidate data is an enhanced auxiliary information displayed on the basis of the candidate data, and it is in a conversational text format, which is easy for the second user to understand quickly and can refer to directly communicate with the first user. Example
[0044] like Figure 5 and Figure 6 As shown, this is a business consulting scenario where a second user provides business consulting services to a first user, guiding the first user to confirm key information such as the product and product type. The second user opens a second user terminal through a browser and creates a business consulting service. The second user terminal uses WebRTC technology to establish a signaling service and distributes messages as an information distribution module. The second user can share information with the first user on the consultation page through links, QR codes, etc., including connection information in the signaling service. The first user opens the first user terminal, such as a browser, through a link or QR code, and obtains the connection information of the signaling service from it. Then, the user uses WebRTC to establish and maintain a connection with the information distribution module. The second user consults with the first user through face-to-face or remote communication. During the consultation interaction, the second user's terminal inputs interactive data to "clearly describe the product in one sentence", such as "a new type of cable made using ultra-thin graphene aluminum composite foil as the substrate". The second user's terminal then sends the interactive input data to the business processing module. Based on the interactive input data, the business processing module encapsulates prompt words and then calls the content generation service submodule, such as the large model content generation service, to generate candidate data and auxiliary information related to the current interactive input data. For example, the product type candidate data generated by combining the input content "explain the product in one sentence" includes information such as "1. Graphene-modified aluminum alloy energy-saving cable; 2. Ultra-lightweight graphene aluminum-based power cable" and auxiliary information such as "1. Graphene-modified aluminum alloy energy-saving cable: Aluminum itself is light but has low conductivity. We 'attach' a single layer of graphene to the grain boundaries of aluminum foil, like repairing high speed for electrons; 2. Ultra-lightweight graphene aluminum-based power cable: A layer of graphene film is wrapped around the aluminum wire" and so on.
[0045] The business processing module sends the generated product type candidate data and its auxiliary information to the second user's terminal display page. The auxiliary information is enhanced supplementary information displayed on top of the candidate data, presented in a conversational text format to facilitate quick understanding and direct communication between the second user and the first user. Figure 5 ; The business processing module forwards the generated product type candidate data "1. Graphene-modified aluminum alloy energy-saving cable; 2. Ultra-lightweight graphene aluminum-based power cable" to the information distribution module. The information distribution module sends the candidate data for product types: 1. Graphene-modified aluminum alloy energy-saving cable; 2. Ultra-lightweight graphene aluminum-based power cable to the first user terminal display page in a timely manner using WebRTC technology. The first user can only view the recommended candidate data. Alternatively, the business processing module, based on the aforementioned interactive input data, encapsulates prompt words and then calls the content generation service submodule, such as the large model content generation service, to first generate candidate data related to the current interactive input data. For example, it might generate product type candidate data based on the input content "explain the product in one sentence," such as information like "1. Graphene-modified aluminum alloy energy-saving cable; 2. Ultra-lightweight graphene aluminum-based power cable," etc. Figure 6 .
[0046] Then, the business processing module sends the generated product type candidate data to the second user terminal display page for display; the business processing module forwards the generated product type candidate data to the information distribution module; the information distribution module uses WebRTC technology to promptly send the product type candidate data, 1. Graphene modified aluminum alloy energy-saving cable; 2. Ultra-lightweight graphene aluminum-based power cable, to the first user terminal display page for display.
[0047] Alternatively, the business processing module, based on the generated product type candidate data, such as "1. Graphene-modified aluminum alloy energy-saving cable; ultra-lightweight graphene aluminum-based power cable," encapsulates prompt words and then calls the content generation service submodule, such as the large model content generation service, to generate auxiliary information for the candidate data, such as "1. Graphene-modified aluminum alloy energy-saving cable: Aluminum itself is light but has low conductivity; we 'attach' a single layer of graphene to the grain boundaries of aluminum foil, like repairing high-speed electrons; 2. Ultra-lightweight graphene aluminum-based power cable: Aluminum wire is wrapped with a layer of graphene film." Then, the business processing module sends the generated auxiliary information for the product type candidate data to the second user terminal display page for display, presenting data differentiated from the first user terminal display page.
[0048] It should be noted that although the above embodiments have been described herein, this does not limit the scope of patent protection of the present invention. Therefore, any changes and modifications made to the embodiments described herein based on the innovative concept of the present invention, or equivalent structural or procedural transformations made using the content of the present invention's specification and drawings, directly or indirectly applying the above technical solutions to other related technical fields, are all included within the scope of patent protection of the present invention.
Claims
1. A business consulting assistance system characterized by comprising: include: The first user terminal is for use by the first user and has a display interface. The second user terminal is for use by a second user and has a display interface. The business processing module is used to receive interactive input data input by the first user terminal and / or the second user terminal during the consultation interaction process, and based on the interactive input data, call the content generation service to generate candidate data and auxiliary information related to the current interactive input data, and feed back the candidate data and auxiliary information to the second user terminal and / or feed back the candidate data to the first user terminal.
2. The business consulting assistant system of claim 1, wherein, Also includes: The information distribution module is communicatively connected to the first user terminal, the second user terminal, and the service processing module. It is used to receive candidate data and auxiliary information of the candidate data sent by the service processing module, and to feed back the candidate data and auxiliary information of the candidate data to the second user terminal and / or feed back the candidate data to the first user terminal.
3. The business consulting assistant system of claim 1, wherein, Also includes: The business processing module further includes a content generation service submodule, which is used to generate candidate data and auxiliary information of the candidate data based on the interactive input data entered by the first user terminal and / or the second user terminal during the consultation interaction.
4. The business consulting assistant system of claim 1, wherein, Also includes: The interactive data selection module is used to select key statements or keywords in the interactive input data input by the first user terminal and / or the second user terminal during the consultation interaction process. The business processing module is also used to acquire the key statement or keyword selected by the interactive data selection module, generate candidate data and auxiliary information related to the key statement or keyword, and feed back the candidate data and auxiliary information to the second user terminal and / or feed back the candidate data to the first user terminal.
5. The business consulting assistance system according to any one of claims 1 to 4, characterized by, Also includes: The Nth user terminal is used by the Nth user and has a display interface, where N ∈ {third, fourth, fifth, ..., N}; The business processing module is configured to receive interactive input data input by the first user terminal and / or the second user terminal during the consultation interaction process, and based on the interactive input data, call the content generation service to generate candidate data, first auxiliary information of the candidate data, and N-1 auxiliary information of the candidate data related to the current interactive input data, and feed back the candidate data, the first auxiliary information of the candidate data, and the N-1 auxiliary information of the candidate data to the Nth user terminal, feed back the candidate data and the first auxiliary information of the candidate data to the second user terminal, and / or feed back the candidate data to the first user terminal.
6. A business consulting assistance method characterized by, Includes the following steps: S1, Obtain interactive input data entered by the first user terminal and / or the second user terminal during the consultation interaction process; S2, generate at least one candidate data for the first user terminal to select, and auxiliary information for the candidate data; S3, the at least one candidate data is sent to the display interface of the first user terminal for display; S4, at the same time, the at least one candidate data and its corresponding auxiliary information are sent to the second user terminal for display.
7. The business consulting assistance method according to claim 1, characterized in that: Step S1 also includes selecting key statements or keywords in the interactive input data through the first user terminal and / or the second user terminal; Step S2 further includes generating at least one candidate data related to the selected key statement or keyword for the first user terminal to select, as well as auxiliary information for the candidate data, based on the selected key statement or keyword.
8. The business consulting assistance method of claim 1, wherein: The auxiliary information includes at least one of the following: interpretation of candidate data, recommended data from multiple candidate data, reasons for recommending the recommended data, and analysis of advantages and disadvantages.
9. The business consulting assistance method according to claim 6 or 7, characterized by, It also includes the following steps: M1, acquires the interactive input data entered by the first user terminal, the second user terminal, and / or the Nth user terminal, N∈[third, fourth, fifth, ..., N] during the consultation interaction process; M2 generates at least one candidate data for the first user terminal to select, first auxiliary information of the candidate data, and N-1th auxiliary information of the candidate data; M3, sends the at least one candidate data to the display interface of the first user terminal for display, and sends the first auxiliary information of the at least one candidate data to the display interface of the second user terminal for display; M4 simultaneously sends the (N-1)th auxiliary information of the at least one candidate data to the Nth user terminal for display.