Service support device, terminal, and service support method

Abstract

To provide a service support device for enabling staff to easily grasp a degree of gathering of passengers at a boarding gate, a terminal, and a service support method.SOLUTION: According to this disclosure, a service support device 1 is a service support device for supporting a guiding service for passengers boarding a vehicle through a boarding gate 7 and includes a gathering area imaging device 11 for imaging at least a portion of a gathering area including a peripheral region of a boarding gate, and a processor 61 for generating information for supporting the guiding service on the basis of the gathering area image acquired by the gathering area imaging device. The processor acquires person information including person identification information for identifying the passengers, acquires the gathering area image to extract persons being within the gathering area, determines whether persons extracted by using the person information are persons scheduled to board the vehicle through the boarding gate, and outputs information related to a gathering state of the persons scheduled to board the vehicle.SELECTED DRAWING: Figure 15

Description

[Technical field]

[0001] The present disclosure relates to a business support device, a terminal, and a business support method for supporting the business of guiding passengers on board a vehicle. [Background technology]

[0002] In order for a passenger to arrive at the boarding gate and be able to board, in the case of an international flight, he or she must go through various procedures such as check-in, security inspection, immigration, etc. A known system is equipped with a determination means for determining the amount of time a passenger has based on the time required for the passenger to reach immigration at the destination and the deadline for the passenger to reach immigration, and a communication means for transmitting a notification according to the amount of time (see Patent Document 1).

[0003] In the conventional technology described in the above Patent Document 1, a list of passengers corresponding to flight names is displayed on an information display device operated by an airport staff member managing the boarding procedure, along with the status of each passenger. The status of passengers includes whether check-in has been completed, whether security has been completed, and whether immigration has been completed. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2019-82450 A Summary of the Invention [Problem to be solved by the invention]

[0005] In aircraft, buses, trains, and other vehicles with multiple passengers, there is a risk of delays in departure if passengers have not arrived at the boarding gate. Therefore, it is expected that smoother vehicle operation will be possible if staff guide passengers to the boarding gate.

[0006] However, it is not easy to determine from the appearance of each person near the boarding gate whether or not they will board the vehicle through that gate. Therefore, it is difficult for staff to determine how many people who plan to board are gathered near the boarding gate, and there is a problem that it is difficult to predict the workload required for guidance work.

[0007] Therefore, a primary objective of the present disclosure is to provide a business support device, a terminal, and a business support method that enable staff to easily grasp the degree to which passengers are gathering at the boarding gate. [Means for solving the problem]

[0008] The business support device disclosed herein is a business support device that supports the guidance of passengers boarding a vehicle through a boarding gate, and includes an assembly area imaging device that images at least a portion of an assembly area including the area surrounding the boarding gate, and a processor that generates information to support the guidance work based on the assembly area image acquired by the assembly area imaging device, wherein the processor is configured to acquire personal information including personal identification information for identifying the passengers, acquire the assembly area image to extract people within the assembly area, determine whether the extracted person is a person scheduled to board the vehicle through the boarding gate using the personal information, and output information related to the gathering state of people scheduled to board the vehicle.

[0009] The terminal of the present disclosure is configured to obtain information relating to the gathering state from the business support device, display the information on a screen, and notify the staff performing the guidance work of the information.

[0010] The business support method disclosed herein is a business support method for supporting the guidance of passengers boarding a vehicle through a boarding gate, and is configured to obtain personal information including personal identification information for identifying the passengers, obtain an assembly area image that captures at least a portion of an assembly area including the area surrounding the boarding gate to extract people within the assembly area, determine whether the person extracted using the personal information is a person scheduled to board the vehicle through the boarding gate, obtain the gathering state of people scheduled to board the vehicle, and notify information related to the gathering state to staff performing the guidance work. Effect of the Invention

[0011] According to the present disclosure, it is possible to provide a business support device, a terminal, and a business support method that enable staff to easily grasp the degree to which passengers are gathering at the boarding gate. [Brief description of the drawings]

[0012] [Figure 1] FIG. 1 is an example of an airport where business support is performed by the business support device according to an embodiment, and an enlarged view of the area surrounded by the two-dot chain line. [Diagram 2] FIG. 1 is an overall configuration diagram of a business support system including a business support device according to an embodiment; [Diagram 3] A functional block diagram of a business support system including a business support device according to an embodiment. [Figure 4] Flight information server block diagram [Diagram 5] Example of flight database [Figure 6] Example of a passenger database [Figure 7] FIG. 1 is a schematic diagram showing an example of the arrangement of cameras included in a gathering area imaging device and their respective imaging ranges; [Figure 8] Staff terminal block diagram [Figure 9] Block diagram of business support server [Figure 10] (A) An example of a frame showing a gathering area, and (B) an example of a gathering area database. [Figure 11]Example of a standby information database [Figure 12] Example of permission acquisition screen [Figure 13] Example of area setting screen [Figure 14] Example of a group status display screen [Figure 15] Example of a screen showing who has not yet gathered [Figure 16] Example of a request screen [Figure 17] Example of a notification screen [Figure 18] Example of the setting screen [Figure 19] Flowchart showing the flow of business support [Figure 20] Modification of the screen showing who has not yet gathered DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0013] A first invention made to solve the above problem is a business support device that supports the guidance of passengers boarding a vehicle through a boarding gate, comprising: an assembly area imaging device that images at least a portion of an assembly area including the area surrounding the boarding gate; and a processor that generates information to support the guidance work based on the assembly area image acquired by the assembly area imaging device, wherein the processor is configured to acquire personal information including personal identification information for identifying the passengers, acquire the assembly area image to extract people within the assembly area, determine whether the extracted person is a person scheduled to board the vehicle through the boarding gate using the personal information, and output information related to the gathering state of people scheduled to board the vehicle.

[0014] According to this, the business support device acquires the gathering state of passengers by determining whether or not a person in the gathering area is a person scheduled to board, and outputs information related to the gathering state. Therefore, by using the business support device, it is possible to notify staff of the information related to the gathering state, and the staff can easily grasp the degree of gathering of passengers at the boarding gate.

[0015] In addition, the second invention is configured to include an entrance area imaging device that captures images in an entrance area connected to the assembly area, and the processor is configured to acquire the personal identification information for identifying the passenger using the entrance area image acquired by the entrance area imaging device.

[0016] This makes it possible to obtain person identification information for identifying a person whose image has been captured by the assembly area imaging device.

[0017] In addition, in a third invention, the processor is configured to acquire personal characteristic data as the personal identification information from the entrance area image, and identify people appearing in the gathering area image by comparing the gathering area image with the personal characteristic data.

[0018] This makes it possible to identify people appearing in the gathering area image.

[0019] In a fourth aspect of the present invention, the assembly area imaging device includes a plurality of cameras that image the assembly area.

[0020] This can reduce the risk of missing people located in gathering areas from being extracted.

[0021] In addition, a fifth invention is configured such that the processor extracts the passengers who are not gathered in the assembly area, using the personal identification information acquired from the entrance area image.

[0022] This makes it possible to identify passengers who have not yet gathered in the assembly area and who should be guided by staff.

[0023] In addition, a sixth aspect of the present invention is configured such that the personal information includes assistance information including whether or not assistance is required, and the processor obtains whether or not the passenger requires assistance based on the personal information.

[0024] This makes it possible to obtain information necessary for predicting the workload required for guidance operations.

[0025] In addition, a seventh invention is configured such that the processor determines the content of a request to be made to the staff performing the guidance work, based on the gathering state of the passengers.

[0026] This allows requests to be made to staff based on the state of assembly.

[0027] In an eighth aspect of the present invention, an input device that receives input from the staff member is further provided, and the processor receives, via the input device, a setting input for an area in the assembly area image that corresponds to the assembly area.

[0028] This makes it possible to set an area in which guidance is required.

[0029] A ninth aspect of the present invention is a terminal configured to obtain information relating to the gathering state from the business support device, display the information on a screen, and notify the information to a staff member performing the guidance business.

[0030] This makes it possible to notify the staff guiding people of the gathering status by displaying it on the terminal screen.

[0031] In addition, a tenth invention is a business support method for supporting the guidance of passengers boarding a vehicle through a boarding gate, comprising the steps of: acquiring personal information including personal identification information for identifying the passengers; acquiring an assembly area image capturing at least a portion of an assembly area including the area surrounding the boarding gate to extract people within the assembly area; determining whether the person extracted using the personal information is a person scheduled to board the vehicle through the boarding gate; acquiring the assembly state of people scheduled to board the vehicle; and notifying information related to the assembly state to staff performing the guidance work.

[0032] This allows staff to easily grasp the degree to which passengers are gathering at the boarding gate because information about the gathering state is notified to staff. This allows staff to grasp the degree to which passengers scheduled to board are gathering near the boarding gate, and to predict the workload required for guidance operations.

[0033] Hereinafter, embodiments of the present disclosure will be described with reference to the drawings.

[0034] The business support device 1 according to the present invention supports the business of staff who provide services to passengers aboard vehicles such as buses, ships, trains, airplanes, etc. In this embodiment, the business support device 1 supports passengers aboard airplanes.

[0035] 1 shows an example of a floor plan of an airport 2 where business support is performed by a business support device 1. When a passenger boards an airplane, he or she reserves a flight ticket at a counter or using a user terminal 3 such as a smartphone. When the passenger arrives at the airport 2 on the reserved date, the passenger checks in and then undergoes security at a security checkpoint 5.

[0036] The security check area 5 is connected to the boarding lounge 6, and after completing the security check, passengers exit the security check area 5 and wait in the boarding lounge 6.

[0037] Thereafter, passengers follow the announcements made by the staff and board the aircraft through boarding gate 7. In FIG. 1, the area corresponding to boarding gates 7 to 13 at airport 2 is shown.

[0038] It is necessary to gather passengers before the departure time of the aircraft. For example, it is considered that the staff performing lounge duties will guide passengers (more specifically, passengers waiting in the boarding lounge 6) to the boarding gate 7. Here, an example will be described in which the service support device 1 supports such staff in their guidance duties.

[0039] As shown in Figures 2 and 3, the business support device 1 includes an assembly area imaging device 11 installed around the boarding gate 7, an entrance area imaging device 12 installed at the entrance to the security checkpoint 5, and a business support server 13 (also referred to as an airport business support system server) that outputs data to support the work of staff based on the captured images respectively acquired by the assembly area imaging device 11 and the entrance area imaging device 12.

[0040] The business support device 1, the assembly area imaging device 11, and the entrance area imaging device 12 are connected to each other so as to be able to communicate with each other via a communication network 14 constituted by the Internet, a LAN (Local Area Network), or the like.

[0041] Also connected to the communication network 14 are an air traffic information server 16 that stores information related to passengers for each flight, a personal information acquisition device 17 (see FIG. 1) that is provided at the security checkpoint 5 and acquires information about people attempting to enter the security checkpoint 5, and a staff terminal 18 that can notify information to staff. The assembly area imaging device 11, the entrance area imaging device 12, the business support server 13, the air traffic information server 16, the personal information acquisition device 17, and the staff terminal 18 constitute a business support system 20 that notifies staff of information related to their work and supports guidance work.

[0042] In addition, a boarding gate device 22 provided at the boarding gate 7 is connected to the communication network 14 .

[0043] A presentation device 24 that presents information to people entering the security checkpoint 5 and people in the vicinity is also connected to the communication network 14. The presentation device 24 is a so-called signage, and includes a touch panel display 25.

[0044] In this embodiment, each staff member has a mobile terminal 26. The mobile terminal 26 is configured as a so-called smartphone or the like, and is connected to the business support server 13 via the communication network 14. The mobile terminal 26 has a touch panel display as a display device, and notifies the staff member by displaying information on the touch panel display.

[0045] The business support device 1 only needs to include at least the assembly area imaging device 11 and the business support server 13. Below, the flight information server 16, the assembly area imaging device 11, the entrance area imaging device 12, the person information acquisition device 17, the boarding gate device 22, the staff terminal 18, and the business support server 13 will be described in detail.

[0046] As shown in FIG. 4, the operation information server 16 is configured by a computer having known components such as a processor 31 (CPU, MPU, etc.), a memory 32 (RAM 32A, ROM 32B, etc.), a communication interface 33, and a storage 34.

[0047] The flight information server 16 retains and stores information required for flight operations and information related to passengers boarding flights. The flight information server 16 also adds to and modifies the retained and stored information based on data transmitted from various terminals and servers via networks including the communication network 14. In addition, the flight information server 16 outputs the retained and stored information to the corresponding terminals and servers via the network in response to requests transmitted from various terminals and servers via networks including the communication network 14.

[0048] For example, flight information server 16 is configured to be able to communicate with user terminal 3 carried by a passenger via communication network 14 or another network. User terminal 3 is configured with a smartphone or the like equipped with a touch panel display 37 (see FIG. 2). Passengers connect to flight information server 16 via communication network 14 or another network and make reservations for flights. In addition, passengers can operate user terminal 3 to display a ticket including a two-dimensional code on touch panel display 37.

[0049] In this embodiment, the flight information server 16 holds and stores in the storage 34 a flight database D1 in which information related to flights is recorded, and a passenger database D2 in which information related to passengers for each flight is recorded.

[0050] An example of the flight operation database D1 is shown in Fig. 5. In the flight operation database D1, a flight name serving as an identification number of an airline flight, the name (or identification number) of the departure airport, the identification number of the boarding gate 7 (also called the boarding gate number or simply the gate number), the departure time (take-off time), the name (or identification number) of the destination airport, and information indicating whether the flight has departed are recorded in association with each other.

[0051] When an aircraft takes off and departs from airport 2, the operation information server 16 changes the information indicating whether the aircraft has departed to "already departed," and transmits information indicating the flight number of the departed aircraft to the business support server 13.

[0052] An example of the passenger database D2 is shown in Fig. 6. In the passenger database D2, flight names serving as identification numbers of airline flights, passenger identification numbers, the names of the corresponding passengers, the ticket numbers (ticketing numbers) of the corresponding airline tickets, and information (assistance information) indicating whether assistance is required for the corresponding passengers are recorded.

[0053] In the passenger database D2, the flight name serving as the identification number of the flight, the passenger identification number, the corresponding passenger name, the ticket number of the corresponding ticket, and information indicating the need for assistance are recorded when a reservation for an aircraft is accepted. When the reservation for an aircraft is accepted, an airline ticket on which a two-dimensional code recording the ticket ticket number is printed is issued to the person who made the reservation, or information for displaying the two-dimensional code is sent to a user terminal 3 such as a smartphone held by the person who made the reservation.

[0054] The assembly area imaging device 11 is equipped with one or more cameras 40 (see FIG. 2) that capture images of the inside of the boarding lounge 6. It is preferable that the assembly area imaging device 11 is equipped with multiple cameras 40 so that it can capture images of all passengers gathering at the boarding gate 7 of the aircraft for which they have a reservation in the boarding lounge 6.

[0055] Fig. 7 shows the arrangement and respective imaging ranges of cameras 40 included in assembly area imaging device 11. In the example shown in Fig. 7, assembly area imaging device 11 is equipped with a front-of-boarding-gate camera 40A that images the area in front of boarding gate 7, and one or more (preferably, multiple) waiting room cameras 40B that images the area in which seats are provided in boarding waiting room 6. In Fig. 7, the imaging range of each camera 40 is indicated by a dashed line.

[0056] Each of the cameras 40 included in the assembly area imaging device 11 is assigned an identification number (camera ID). In the example shown in Fig. 7, the boarding waiting room 6 is provided with a front-of-boarding-gate camera 40A (camera ID: CJ-01) that images the periphery of the boarding gate 7 No. 10. Furthermore, the boarding waiting room 6 is provided with two waiting room cameras 40B (camera IDs: CI-02 and CI-03) that images an area including the seats provided between the boarding gates 7 No. 9 and 7 No. 10, and two waiting room cameras 40B (camera IDs: CJ-02 and CJ-03) that images an area including the seats provided between the boarding gates 7 No. 10 and 7 No. 11.

[0057] The entrance area imaging device 12 captures images at the security checkpoint 5 which is the entrance to the boarding lounge 6, and obtains a captured image (hereinafter, an entrance area image). The entrance area imaging device 12 includes one or more entrance cameras 42 provided at the entrance to the security checkpoint 5. The entrance cameras 42 are preferably positioned so as to capture an image of the entrance area of ​​the security checkpoint 5. In the enlarged view of FIG. 1, the imaging range of the entrance camera 42 is indicated by a dashed line.

[0058] 1 , a personal information acquisition device 17 is provided at each entrance of the security check area 5, and acquires information about a person who is about to enter the security check area 5. In this embodiment, the personal information acquisition device 17 is included in an entrance gate device 45 provided at the entrance of the security check area 5, and is configured by a gate control device 49 and a reader 48.

[0059] As shown in Figure 2, the entrance gate device 45 includes an entrance gate 46, which is a door provided at the entrance to the security checkpoint 5, a gate drive device 47 that drives the entrance gate 46 to open and close it, a reader 48 that reads information from the user terminal 3 or a ticket, and a gate control device 49 that controls the gate drive device 47 based on the information obtained by the reader 48.

[0060] Based on a signal from the gate control device 49, the gate driving device 47 displaces the entrance gate 46 between an open position where a person can enter or exit the security checkpoint 5 and a closed position where a person cannot enter or exit the security checkpoint 5. The gate driving device 47 may include a motor that drives the entrance gate 46 to open and close.

[0061] The reader 48 is configured with a known code scanner, and reads the code displayed on the touch panel of the user terminal 3 or the code printed on the ticket. The code read by the reader 48 may be a one-dimensional code (barcode) or a two-dimensional code.

[0062] The gate controller 49 compares the information read by the reader 48 with the passenger database D2, and controls the gate controller 49 based on the comparison result to open or close the entrance gate 46.

[0063] Specifically, the gate controller 49 acquires the ticket number from the two-dimensional code in the reader 48, and determines whether the acquired ticket number is recorded in the passenger database D2. If the ticket number is not recorded in the passenger database D2, the gate controller 49 closes the entrance gate 46, and prohibits (disables) entry into the security checkpoint 5.

[0064] On the other hand, if the passenger is recorded in the passenger database D2, the gate control device 49 opens the entrance gate 46 for a predetermined time, allowing entry to the security checkpoint 5. At the same time, the gate control device 49 transmits the ticket number read by the reader 48 to the business support device 1. In other words, the gate control device 49 and the reader 48 constitute a person information acquisition device 17 that acquires the ticket number (information about a person) and transmits it to the business support device 1. Note that if the reader 48 has an information transmission function, the person information acquisition device 17 can be constituted by the reader 48 alone.

[0065] By using the ticket number acquired by the personal information acquisition device 17 and referring to the passenger database D2, it is possible to acquire personal information such as identifying the boarding gate 7 that a person who has passed through the entrance gate 46 must pass through to board, and whether or not assistance is required.

[0066] The boarding gate device 22 has a reader 51 installed near the boarding gate 7, obtains an airline ticket number from the two-dimensional code read by the reader 51, and transmits it to the traffic management server and the business support server 13. When a passenger boards an aircraft, the reader 51 reads the ticket or the screen of the user terminal 3 when passing through the boarding gate 7, and then boards the aircraft. As shown in FIG. 2, the boarding gate device 22 may also include a gate drive device (not shown) that opens and closes the gate 22A provided at the boarding gate 7.

[0067] 8, the staff terminal 18 includes information devices with communication functions, such as tablet terminals, smartphones, or PCs used by staff. The staff terminal 18 may include known hardware such as a processor 53 (CPU, MPU, etc.), memory 54 (RAM 54A, ROM 54B, etc.), a touch panel display 55, a communication interface 56, and storage 57.

[0068] The staff terminal 18 displays a screen on the touch panel display 55 based on the information transmitted from the task support device 1.

[0069] The staff terminal 18 also receives input from the staff to set requests for business support on the touch panel display 55. That is, the touch panel display 55 functions as an input / output device that presents information to the staff and receives input. The staff terminal 18 transmits information related to the received setting input to the business support server 13.

[0070] As shown in FIG. 9, the business support server 13 is configured by a computer having known components such as a processor 61 (CPU, MPU, etc.), memory 62 (RAM 62A, ROM 62B, etc.), a communication interface 63, and storage 64.

[0071] The business support server 13 is connected to the business operation information server 16, the assembly area imaging device 11, the entrance area imaging device 12, the person information acquisition device 17, and the staff terminal 18 via the communication network 14. The business support server 13 acquires information from the business operation information server 16, the assembly area imaging device 11, the entrance area imaging device 12, and the person information acquisition device 17, and transmits a signal to the staff terminal 18. When the staff terminal 18 receives a signal from the business support server 13, it displays a screen to notify the staff performing guidance work of the information.

[0072] In order to perform such processing, the business support server 13 is equipped with the following functional units: a memory unit 71, a feature acquisition unit 72, an entrance registration unit 73, a boarding registration unit 74, a data deletion unit 75, a person identification unit 76, a gathering determination unit 77, an area setting unit 78, a gathering state acquisition unit 79, a gathering state display unit 80, a request unit 81, and a request content setting unit 82.

[0073] The memory unit 71 includes the storage 64, and stores and holds various information related to the processing of business support. The information stored and held by the memory unit 71 includes a gathering area database D3 and a waiting information database D4.

[0074] The assembly area database D3 records, in association with each boarding gate 7 installed at the airport 2, information (hereinafter, assembly area information) related to an area (hereinafter, assembly area) set in association with each boarding gate 7. The assembly area is set in an area including the associated boarding gate 7.

[0075] Generally, when the departure time (takeoff time) of the aircraft for which they have booked approaches, passengers wait in the area around the boarding gate 7 through which they will pass when boarding the aircraft. The assembly area is set in the area around the boarding gate 7 where such passengers will wait.

[0076] That is, for passengers who are not in the assembly area of ​​the boarding gate 7 through which they should pass when boarding their booked flight, it is desirable for staff to guide them to the boarding gate 7. That is, it is also possible to determine whether or not a passenger is a person who needs to be guided based on whether or not the passenger is located within the assembly area of ​​the boarding gate 7 corresponding to the flight that the passenger has booked.

[0077] In this embodiment, whether or not a passenger is located within the assembly area is determined by whether or not the image of the passenger is located within a frame F set in the imaging range of a camera 40 included in the assembly area imaging device 11.

[0078] Fig. 10(A) shows an example of a frame F indicating the boundary of an assembly area set in the imaging range of camera CI-02 (see Fig. 7). In Fig. 10(A), the frame F is indicated by a thick line. Fig. 10(B) shows an example of an assembly area database D3. In the assembly area database D3, the identification number of the boarding gate 7 installed at the airport 2 and information indicating the frame F set in the imaging range for each camera 40 included in the assembly area imaging device 11 are recorded in association with each other.

[0079] The waiting information database D4 records personal information including the identification numbers (passenger IDs) of passengers waiting at the security checkpoint 5 or the boarding lounge 6, personal identification information for identifying the corresponding passengers, and group information of the corresponding passengers.

[0080] The personal identification information is used to identify passengers from the captured image (hereinafter, assembly area image) captured by the assembly area imaging device 11 (waiting room camera 40B). The personal identification information may be personal feature data such as facial features and body features of the passengers. The personal identification information is generated using the captured image (entry area image) captured by the entry area imaging device 12 at the time of entry to the security checkpoint 5 or inside the security checkpoint 5.

[0081] The physical feature amount referred to here is an amount indicating the physical features of a person, and may be based on, for example, skeletal information of the whole body or upper body, or the position of the ears, shoulder width, arm length, leg length, etc. The facial feature amount is an amount indicating the facial features of a person, and may be based on, for example, the position and size of the eyes, the position of the nose, the position and size of the mouth, etc.

[0082] The gathering information for each passenger indicates how close the passenger is to the boarding gate 7 of the flight for which the passenger has booked. Since the gathering information indicates how far the passenger is from the boarding gate 7, staff can use the gathering state to estimate the load required for guidance.

[0083] In this embodiment, the assembly information is represented by a flag (hereinafter, assembly flag) indicating whether each passenger is in the assembly area or not. When a passenger is in the assembly area, the assembly flag is set to True, and when a passenger is not in the assembly area, the assembly flag is set to False.

[0084] Using the gathering information of each passenger, the degree of gathering of passengers at the boarding gate 7 of the flight can be obtained.

[0085] In this embodiment, the degree of gathering indicates the proportion of passengers who have booked a flight to board through boarding gate 7 and have entered security checkpoint 5 who are gathering at boarding gate 7 (i.e., the gathering rate); the lower the degree of gathering at boarding gate 7, the greater the load required for guidance.

[0086] In this way, the gathering information of each passenger and the degree of gathering of the passengers indicate the gathering state of the passengers, and are useful for estimating the workload required for staff to guide passengers and for guiding passengers.

[0087] An example of the waiting information database D4 is shown in Fig. 11. In the example shown in Fig. 11, the personal information recorded in the waiting information database D4 includes a passenger's identification number (ID), corresponding gathering information and personal identification information (personal characteristic data), as well as a flight name, boarding gate number, name, ticket number (airline ticket number), assistance flag, boarding flag, and an entrance area image of the passenger. In the waiting information database D4, the gathering state, personal identification information, flight name, boarding gate number, name, ticket number, assistance flag, boarding flag, and entrance area image of the passenger are recorded in association with the passenger's identification number (passenger ID).

[0088] The assistance flag is a flag that indicates whether the corresponding passenger will require assistance to move to the boarding gate 7 because, for example, they use a wheelchair, are pregnant, or are injured, and is set to True when assistance is required and False when assistance is not required.

[0089] The boarding flag indicates whether or not the passenger has boarded the aircraft. The boarding flag is set to False until the passenger passes through the boarding gate 7, and when the passenger passes through the boarding gate 7, the boarding flag is changed to True.

[0090] The feature amount acquiring unit 72 is configured by the processor 61 executing a predetermined program. The feature amount acquiring unit 72 acquires person feature data for identifying a person from the captured image (assembly area image) acquired by the assembly area imaging device 11 (waiting room camera 40B) and the captured image (entry area image) acquired by the entry area imaging device 12 (entry camera 42). The person feature data acquired by the feature amount acquiring unit 72 may be body feature amounts or may be face feature amounts.

[0091] The entrance registration unit 73 is configured by the processor 61 executing a predetermined program. When the entrance registration unit 73 receives the ticket number read by the reader 48 from the person information acquisition device 17 (gate control device 49), it first acquires an entrance area image from the entrance area imaging device 12 (entrance camera 42). The entrance registration unit 73 preferably acquires, as an entrance area image, an image captured when the reader 48 reads a code from a ticket or a smartphone from the entrance area imaging device 12. In this way, the entrance registration unit 73 acquires, from the entrance area imaging device 12, an entrance area image in which a passenger who has the reader 48 read a two-dimensional code displayed on a ticket or a user terminal 3 is shown. Note that a facial image of the passenger electronically recorded on a passport or the like, or a personal image of the passenger registered in advance from an airline's website or the like can be used instead of the entrance area image.

[0092] Next, the entrance registration unit 73 outputs the entrance area image including the passenger to the feature acquisition unit 72, and thereby acquires personal identification information (personal characteristic data) of the passenger appearing in the entrance area image using the entrance area image. After that, the entrance registration unit 73 extracts the passenger ID corresponding to the ticket number read when the entrance area image was acquired. Furthermore, the entrance registration unit 73 acquires, from the flight information server 16, the flight name of the aircraft on which the passenger corresponding to the extracted passenger ID is boarding, the departure time, the boarding gate number, the name of the passenger, and assistance information including the need for assistance, using the extracted passenger ID. When acquiring the personal characteristic data of the passenger from the entrance area image, it is desirable to acquire and register the personal characteristic data of the entire body in consideration of the person identification process described later.

[0093] Thereafter, the entrance registration unit 73 records (i.e., registers) the acquired flight name, departure time, boarding gate number, name, and necessity of assistance of the aircraft, the captured image acquired by the entrance area imaging device 12, and the passenger's personal identification information (personal characteristic data) in the waiting information database D4 in association with the extracted passenger ID. At this time, the entrance registration unit 73 sets the assistance flag to True when assistance is necessary, and sets the assistance flag to False when assistance is not necessary. Also, since it is considered that the passenger has not reached the assembly area when passing through the entrance gate 46 of the security checkpoint 5, the entrance registration unit 73 sets the assembly flag to False at this time.

[0094] When acquiring from the entrance area imaging device 12 an image (entrance area image) captured when the reader 48 reads a code from a ticket or a smartphone, the entrance registration unit 73 may display a permission acquisition screen 91 for obtaining permission to use the captured image on the presentation device 24 or the user terminal 3. Fig. 12 shows an example of the permission acquisition screen 91 displayed on the presentation device 24. In the example of the permission acquisition screen 91 shown in Fig. 12, a notification 91A indicating that permission needs to be obtained and input buttons 91B corresponding to permission to use and permission not to use are displayed on the permission acquisition screen 91.

[0095] When an input to the input button 91B corresponding to permission to use is detected in the presentation device 24, the entrance registration unit 73 registers information related to the passenger in the waiting information database D4. On the other hand, when an input to the input button 91B corresponding to non-permission to use is detected, the entrance registration unit 73 does not register information related to the passenger in the waiting information database D4, and also erases the entrance area image.

[0096] The boarding registration unit 74 updates the waiting information database D4 when a passenger passes through the boarding gate 7.

[0097] Specifically, when the boarding registration unit 74 obtains an airline ticket number from the boarding gate device 22, it assumes that the passenger who holds the airline ticket with that ticket number has boarded the aircraft, and changes the boarding flag corresponding to the passenger who has boarded the aircraft to True (boarded).

[0098] When the data deletion unit 75 obtains information indicating the flight name of the departing aircraft from the flight information server 16, it deletes data relating to passengers (who boarded the departing aircraft) who match the flight name of the departing aircraft from the waiting information database D4.

[0099] The person identification unit 76 is configured by executing a predetermined program by the processor 61. The person identification unit 76 uses the captured image acquired by the assembly area imaging device 11 and the person information recorded in the waiting information database D4 to identify the person appearing in the captured image.

[0100] Specifically, the person identification unit 76 extracts a person appearing in the assembly area image captured by the camera 40 included in the assembly area imaging device 11. Thereafter, the person identification unit 76 compares the image of the person extracted in the assembly area image with the person identification information (i.e., person characteristic data) recorded in the waiting information database D4 to identify the person extracted from the assembly area image (person identification process) and acquire the passenger ID of the person. Note that, for example, when person characteristic data targeting the entire body in front of the passenger is registered, even if only partial person characteristic data (face, upper body, backwards, etc.) can be obtained from the assembly area image, the person identification process of the passenger can be performed by comparing within the range indicated by the partial person characteristic data.

[0101] The gathering determination unit 77 is configured by the processor 61 executing a predetermined program. The gathering determination unit 77 performs gathering determination processing for determining whether or not the person identified by the person identification unit 76 is gathered at the boarding gate 7 of the reserved aircraft at every predetermined time. The gathering determination unit 77 determines that the person identified by the person identification unit 76 is gathered at the boarding gate 7 when the person is located in the peripheral area (i.e., the gathering area) of the boarding gate 7 of the reserved aircraft.

[0102] In the gathering determination process, the gathering determination section 77 first acquires a gathering area image from the gathering area imaging device 11, and outputs the gathering area image to the person identification section .

[0103] When the person identification unit 76 acquires the gathering area image from the gathering determination unit 77, it extracts people appearing in the gathering area image. After that, the person identification unit 76 uses person information (person identification information) to identify the extracted people and outputs the same to the gathering determination unit 77.

[0104] The gathering determination unit 77 acquires the identification results from the person identification unit 76 and collects (i.e., integrates) the identification results obtained from the gathering area image for each boarding gate 7, thereby generating a list of passenger IDs of passengers located within the frame F indicating the corresponding gathering area for each boarding gate 7.

[0105] Thereafter, the gathering determination unit 77 refers to the waiting information database D4 for each person included in the generated list of passenger IDs, and identifies the boarding gate 7 through which the person must pass. Thereafter, the gathering determination unit 77 determines whether each person extracted by the person identification unit 76 is a person scheduled to board an airline flight (vehicle) through the corresponding boarding gate 7.

[0106] The gathering determination unit 77 acquires the corresponding boarding gate 7 recorded in the waiting information database D4 for each passenger ID included in the generated list of passenger IDs. After that, the gathering determination unit 77 determines whether or not the corresponding boarding gate 7 recorded in the waiting information database D4 matches the boarding gate 7 corresponding to the assembly area. If they match, the gathering determination unit 77 sets the gathering flag corresponding to that passenger ID to True.

[0107] However, when a boarding gate 7 recorded in the waiting information database D4 does not match a boarding gate 7 corresponding to the list of generated passenger IDs even though the passenger ID is included in the list of generated passenger IDs, the gathering determination unit 77 may set the gathering flag corresponding to that passenger ID to False. Furthermore, the gathering determination unit 77 may set all gathering flags included in the waiting information database D4 to False before performing the gathering determination process, and then perform the gathering determination process.

[0108] The area setting unit 78 causes the staff terminal 18 to present an area setting screen 92 that accepts setting input for an area corresponding to the assembly area in the assembly area image. When the staff terminal 18 accepts the input, it transmits information related to the input to the area setting unit 78. When the area setting unit 78 receives the information from the staff terminal 18, it sets or changes the range of the area corresponding to the assembly area in the assembly area image based on the input to the area setting screen 92 acquired by the staff terminal 18.

[0109] FIG. 13 shows an example of an area setting screen 92 displayed on the touch panel display 55 of the staff terminal 18. The area setting screen 92 displays an assembly area image 92A (captured image) captured by the camera 40 (camera CI-02 in FIG. 13) included in the assembly area imaging device 11, and a done button 92B. When the area setting unit 78 detects a movement of a touch position on the touch panel display 55 that surrounds the captured image and detects a press on the done button 92B, the area setting unit 78 sets or changes a frame F based on the movement of the detected touch position. This allows the staff member to set or change a frame F that indicates the boundary of the area corresponding to the assembly area in the assembly area image by tracing the captured image displayed on the touch panel with his or her finger so as to surround it.

[0110] In addition, it is preferable that the area setting screen 92 display a “Back” or “Next” button 92C for switching the camera 40 that acquires the captured image to another camera 40 included in the assembly area imaging device 11.

[0111] The gathering status acquisition unit 79 is configured by executing a predetermined program by the processor 61. When a staff member performs a predetermined input including information for identifying the boarding gate 7 to the staff terminal 18 and transmits a request to transmit the gathering status to the business support server 13, the gathering status acquisition unit 79 acquires the gathering status to be presented to the staff terminal 18 by using the waiting information database D4.

[0112] The presented gathering status may include the gathering rate of passengers at a specific boarding gate 7 entered by staff, gathering information for each passenger boarding the aircraft from the boarding gate 7, and a list of passengers boarding the aircraft from the boarding gate 7 who have not yet gathered.

[0113] When the assembly state acquisition unit 79 receives a transmission request including a specific boarding gate 7 input by a staff member, it acquires the assembly rate of the corresponding boarding gate 7. Furthermore, the assembly state acquisition unit 79 uses the list of person information in the waiting information database D4 to extract passengers who have passed through the entrance gate 46 but have not gathered (not gathered), and acquires a list of the extracted passengers who have not gathered (not gathered list).

[0114] The gathering rate here means the proportion of passengers who are in the gathering area of ​​the boarding gate 7 of the aircraft they have booked (i.e., in a gathered state) among passengers who have made a reservation for an aircraft to board from the input boarding gate 7 and have passed through the entrance gate 46. In calculating the gathering rate, the gathering state acquisition unit 79 may use a gathering flag to determine whether or not the passengers are gathered.

[0115] In this embodiment, the gathering state acquisition unit 79 uses the waiting information database D4 to calculate the gathering rate of passengers who require assistance and the gathering rate of passengers who do not require assistance among passengers boarding a specified flight. The gathering rate of passengers who require assistance here means the proportion of passengers who are in a gathered state among passengers who require assistance, and the gathering rate of passengers who do not require assistance means the proportion of passengers who are in a gathered state among passengers who do not require assistance. In calculating the gathering rate of passengers who do not require assistance (or who require assistance), the gathering state acquisition unit 79 may use an assistance flag to determine whether or not assistance is required.

[0116] The assembly state display unit 80 is configured by executing a predetermined program by the processor 61. The assembly state display unit 80 causes the staff terminal 18 to display an assembly state display screen 93 including the assembly rate calculated by the assembly state acquisition unit 79 and a list of passengers who have not assembled.

[0117] FIG. 14 shows an example of a gathering status display screen 93 displayed on the touch panel display 55 of the staff terminal 18. The gathering status display screen 93 displays the gathering rate of all passengers including both passengers who need assistance and passengers who do not need assistance, the gathering rate of passengers who need assistance, and the gathering rate of passengers who do not need assistance. As shown in FIG. 14, the gathering status display screen 93 may display real-time images captured by the boarding gate front camera 40A and the waiting room camera 40B included in the gathering area imaging device 11. Furthermore, a frame 93A showing an extracted person and information about the person in the frame 93A may be displayed superimposed on the captured image. The superimposed information may include, for example, a passenger ID identified by the person identification unit 76, a name stored in the waiting information database D4 in association with the passenger ID, and the need for assistance.

[0118] A not-yet-assembled-passengers display button 93B is provided on the assembly status display screen 93. When the not-yet-assembled-passengers display button 93B is touched, the staff terminal 18 displays a not-yet-assembled-passengers display screen 94 including information related to passengers who have not yet assembled.

[0119] 15 shows an example of a not-yet-assembled passenger display screen 94 displayed on the touch panel display 55 of the staff terminal 18. The not-yet-assembled passenger display screen 94 displays a list of entrance area images (captured images) acquired by the entrance area imaging device 12 when passengers who have not yet assembled enter the security checkpoint 5. In this embodiment, the not-yet-assembled passenger display screen 94 is provided with a field 94A showing entrance area images of passengers who require assistance among passengers who have not yet assembled, and a field 94B showing entrance area images of passengers who do not require assistance.

[0120] An addition request button 94C for requesting the addition of a staff member is displayed on the not yet assembled person display screen 94. When a staff member touches the addition request button 94C on the not yet assembled person display screen 94, an addition request is transmitted from the staff terminal 18 to the business support server 13.

[0121] The request unit 81 is configured by the processor 61 executing a predetermined program. When the request unit 81 receives an additional request request from the staff terminal 18, it determines the request content, such as the number of additional staff to be requested, based on the gathering rate calculated by the gathering status acquisition unit 79 and the list of passengers who have not gathered. After that, the request unit 81 transmits the request content to the mobile terminal 26 held by the staff member, and causes the mobile terminal 26 to display the request content, etc. This allows the additional staff member to understand the work content (rescue content) that he or she is to perform.

[0122] Specifically, the request unit 81 may determine the number of additional staff members to be requested based on the assembly rate, the number of passengers who have not assembled, the number of passengers who require assistance who have not assembled, etc. In this embodiment, the request unit 81 determines the number of additional staff members to be requested based on the number of passengers who have not assembled.

[0123] 16 shows an example of a request screen 95 that is displayed on the touch panel display 55 of the staff terminal 18 after the request unit 81 acquires the request details. The request screen 95 displays a display field 95A showing the request details (a request to add two staff members), a request button 95B, and a button 95C (a button that displays "Back") for canceling the request.

[0124] When the staff member making the request touches the request button 95B, a notification screen 96 notifying the other staff member of the fact that a request has been made is displayed on the mobile terminal 26 of the other staff member. Fig. 17 shows an example of the notification screen 96 displayed on the mobile terminal 26 of the other staff member (additional staff member). The notification screen 96 displays the request details etc. determined by the request unit 81.

[0125] The request content setting unit 82 receives setting input for determining the request content by the request unit 81. Specifically, the request content setting unit 82 displays a request setting screen 97 on the staff terminal 18 and receives setting input of the request content.

[0126] FIG. 18 shows an example of a request setting screen 97 displayed on the touch panel display 55 of the staff terminal 18. In the example shown in FIG. 18, the request contents are set for each boarding gate 7. In the example of the request setting screen 97 shown in FIG. 18, a check box 97A is displayed for setting the request contents depending on the number of passengers who need assistance and are not gathered, or setting the request contents depending on the number of passengers who do not need assistance and are not gathered. In addition, the request setting screen 97 is provided with an input field 97B for inputting the ratio between the number of passengers who are not gathered and the number of additional staff to be requested, and an input field 97C for inputting the minimum and maximum number of additional staff to be requested, for each of the cases where assistance is required and where assistance is not required. In addition, the request setting screen 97 is provided with "Next" and "Back" buttons 97D for changing the number of the boarding gate 7 for which the request contents are set, and a "Complete" button 97E for completing the setting input.

[0127] Next, the operation of the task support device 1 configured as above will be described.

[0128] The processor 61 of the business support server 13 executes a predetermined program (business support program) to execute business support processing, and implements a business support method for supporting the guidance work of staff.

[0129] FIG. 19 shows a time chart showing the flow of business support including business support processing.

[0130] As shown in FIG. 19, the processor 61 (entrance registration unit 73) of the business support server 13 receives the ticket number read by the reader 48 from the entrance gate device 45 (ST101), and acquires the captured image (entrance area image) at the time the ticket number was read by the reader 48 as the entrance area image from the entrance area imaging device 12 (ST102).

[0131] When the processor 61 of the business support server 13 acquires the entrance area image, it extracts people appearing in the entrance area image. Then, the processor 61 (feature amount acquisition unit 72) of the business support server 13 acquires person identification information (person feature data) for identifying the passenger using the entrance area image acquired by the entrance area imaging device 12.

[0132] Then, the processor 61 (entrance registration unit 73) of the business support server 13 obtains from the flight information server 16, based on the ticket number read by the reader 48, the name of the passenger appearing in the entrance area image, the boarding gate 7 through which the passenger must pass when boarding, and assistance information including whether or not assistance is required.

[0133] The processor 61 (entrance registration unit 73) of the business support server 13 registers information such as the name of the passenger who has passed through the entrance gate 46, the boarding gate 7, the ticket number, whether or not assistance is required, personal identification information (personal characteristic data), and captured images as personal information in the waiting information database D4 (ST103).

[0134] The processor 61 (person identification unit 76) of the business support server 13 acquires an image captured by the assembly area imaging device 11 as an assembly area image at predetermined time intervals (ST104). When the processor 61 of the business support server 13 acquires the assembly area image, it extracts people located within a frame F (see FIG. 10(A)) indicating the assembly area in the assembly area image as people located within the assembly area.

[0135] Since the assembly area imaging device 11 is equipped with multiple cameras 40, the processor 61 of the business support server 13 extracts people located in each assembly area by acquiring assembly area images (captured images) from the multiple cameras 40 that capture the assembly area. Since people are identified using assembly area images acquired from the multiple cameras 40 in this way, it is possible to reduce omissions of people located in the assembly area compared to when the extraction is based on an image acquired from a single camera 40.

[0136] Next, the processor 61 (person identification unit 76) of the business support server 13 identifies the people located in the assembly area by using the person identification information registered in the waiting information database D4. After that, the processor 61 of the business support server 13 judges whether each person is located in the assembly area corresponding to the boarding gate 7 of the reserved flight (i.e., whether they are assembled).

[0137] At this time, the processor 61 (person identification unit 76) of the business support server 13 acquires the passenger ID of the person located in the assembly area by collating the feature amount (person feature data) acquired from the image captured by the assembly area imaging device 11 with the person feature data (body feature amount, face feature amount, etc.) generated as person identification information from the entrance area image, and identifies the extracted person. It is assumed that the passenger moves and changes his / her location before boarding the aircraft. The processor 61 of the business support server 13 periodically repeats the person identification process and updates the processing result as needed. In addition, during the person identification process, there are cases where only person feature amount data (for example, face part only, backwards person feature amount data) with less information amount than the part corresponding to the registered person feature data (for example, full body facing forward, upper body facing forward) can be acquired from the image captured by the assembly area imaging device 11. Even if only such person feature data with a small amount of information can be obtained, for example, if person feature data for the entire body is recorded, the processor 61 of the business support server 13 can perform person identification processing based on the person feature data with a small amount of information, and can update the processing results.

[0138] Next, the processor 61 of the business support server 13 uses the waiting information database D4 to acquire the boarding gate 7 of the aircraft that each of the identified persons is scheduled to board. After that, the processor 61 (gathering determination unit 77) of the business support server 13 determines whether each of the identified persons is located in a gathering area that corresponds to the boarding gate 7 of the aircraft that each of the identified persons is scheduled to board, and if the person is located within the gathering area, determines that the person is a person scheduled to board the aircraft through the boarding gate 7.

[0139] The processor 61 (gathering determination unit 77) of the business support server 13 updates the gathering flag in the waiting information database D4 to True when each of the identified persons is located within the corresponding gathering area (i.e., when each person is scheduled to board the aircraft through the corresponding boarding gate 7) (ST105). At this time, the processor 61 of the business support server 13 may be configured to reset the gathering flag of the passengers included in the waiting information database D4 to False (not gathered) before acquiring the gathering area image from the gathering area imaging device 11 and updating the gathering flag. (ST105).

[0140] The processor 61 (gathering status acquisition unit 79) of the business support server 13 receives a request to send the gathering status at a specific boarding gate 7 from the staff terminal 18 (ST106), and acquires the gathering rate, which is the proportion of gathered passengers among those boarding from that boarding gate 7, and a list of passengers who have not gathered (not gathered passengers list) (ST107).

[0141] At this time, the processor 61 (gathering status acquisition unit 79) of the business support server 13 extracts from the waiting information database D4 passengers who have booked an aircraft to board through the boarding gate 7 for which the transmission request has been made and who have passed through the entrance gate 46. The processor 61 of the business support server 13 then extracts passengers for whom the gathering flag is True, i.e., passengers who are gathering, and divides the number of gathered passengers by the number of passengers who have passed through the entrance gate 46. In this way, the processor 61 of the business support server 13 obtains the gathering rate as the gathering status of people scheduled to board the aircraft corresponding to the boarding gate 7 for which the transmission request has been made.

[0142] In addition, the processor 61 (gathering status acquisition unit 79) of the business support server 13 uses a list of personal information including personal identification information recorded in the waiting information database D4 to extract passengers on the aircraft corresponding to the boarding gate 7 for which a transmission request has been made who have not gathered in the assembly area, and generates a list of passengers who have not gathered.

[0143] Furthermore, the processor 61 (gathering status acquisition unit 79) of the business support server 13 acquires assistance information including whether or not assistance is required based on the personal information recorded in the waiting information database D4, determines the need for assistance for each passenger, and acquires the gathering rate of passengers who require assistance and a list of passengers who have not yet gathered but require assistance.

[0144] When the acquisition of the gathering rate and the list of people who have not yet gathered is completed, the processor 61 (gathering state display unit 80) of the business support server 13 transmits the gathering rate and the list of people who have not yet gathered to the staff terminal 18 (ST108).

[0145] As a result, the staff terminal 18 displays a gathering status confirmation screen (see FIG. 14) and / or a not-yet-assembled-persons display screen 94 (see FIG. 15) (ST109). In this manner, the staff terminal 18 acquires information on the gathering status from the business support server 13 (business support device 1), displays it on the screen, and notifies the information to the staff performing the guidance work. This allows the staff to know how many people who are scheduled to board have gathered near the boarding gate 7, and to predict the workload required for the guidance work.

[0146] When a staff member touches the addition request button 94C displayed on the staff terminal 18, an addition request is sent from the staff terminal 18 to the business support server 13 (ST110). After that, when an addition request request is received, the processor 61 (request unit 81) of the business support server 13 determines the request contents such as the number of staff members to be added based on the passenger gathering state (for example, the number of passengers who have not gathered and the number of passengers who need assistance) (ST111).

[0147] Next, the processor 61 transmits the request content to the mobile terminal 26 held by the staff member (ST112), and causes the mobile terminal 26 to display a notification screen 96 to notify the staff member of the request content (ST113). This makes it possible to make a request to the staff member based on the assembly state.

[0148] When boarding begins, the ticket number read by the reader 51 of the boarding gate device 22 is transmitted to the business support server 13 (ST114). When the processor 61 (boarding registration unit 74) of the business support server 13 receives the ticket number from the boarding gate device 22, it changes the boarding flag of the corresponding passenger in the waiting information database D4 to True (boarded) (ST115).

[0149] When an aircraft departs, information indicating the flight name of the departing aircraft is transmitted to the business management server from the flight information server 16. When the processor 61 (data deletion unit 75) of the business support server 13 receives the flight name of the departing aircraft (ST116), the processor 61 of the business support server 13 deletes information related to the passengers who were on board that aircraft from the waiting information database D4 (ST117).

[0150] In addition, when a staff member makes a specified input on the touch panel display 55 of the staff terminal 18 and transmits it to the business support server 13, the processor 61 (area setting unit 78) of the business support server 13 displays an area setting screen 92 on the staff terminal 18 and accepts setting input of a frame F indicating the boundary of the area corresponding to the gathering area in the gathering area image. By inputting the setting of the frame F, the staff member can change the range of the gathering area. Therefore, since it becomes possible to change the setting of the area that is considered not to be gathered, the staff member can change the setting of the area where guidance is required on the area setting screen 92.

[0151] Furthermore, when the staff member inputs a predetermined content on the touch panel display 55 of the staff terminal 18 and transmits the input to the business support server 13, the processor 61 (request content setting unit 82) of the business support server 13 displays a request setting screen 97 on the staff terminal 18 and accepts the input of the request content. This allows the staff member to input the settings to determine the request content.

[0152] As another embodiment, the processor 61 of the business support server 13 acquires assembly area images from the cameras 40 included in the assembly area imaging device 11, and extracts people captured in the assembly area images. After that, the processor 61 of the business support server 13 may identify the positions of passengers included in the waiting information database D4 by checking against the waiting information database D4.

[0153] In this case, the processor 61 of the business support server 13 may cause the touch panel display 55 of the staff terminal 18 to display a not-yet-assembled person display screen 99 that notifies the location of each of the not-yet-assembled people whose location has been identified.

[0154] 20 shows an example of a not-assembled person display screen 99 including a map 99A of the airport 2 on which the positions of not-assembled people are superimposed. In the example of the not-assembled person display screen 99 shown in FIG. 20, an image 99B of a not-assembled person captured by the camera 40 included in the assembly area imaging device 11 is displayed. Therefore, by using the image 99B displayed on the not-assembled person display screen 99, the staff can easily find the not-assembled person. The not-assembled person display screen 99 may also display the time required to assist the not-assembled person in moving to the boarding gate 7, the distance required for the movement, and the like.

[0155] As described above, the embodiments have been described as examples of the technology disclosed in this application. However, the technology in this disclosure is not limited to these, and can be applied to embodiments in which modifications, substitutions, additions, omissions, etc. are made. In addition, it is also possible to combine the components described in the above embodiments to create new embodiments.

[0156] For example, in the above embodiment, the business support device 1 was used to support the guidance work performed by the staff at the airport 2, but the business support device 1 can also be applied to supporting the guidance work performed by staff on long-distance buses, trains, group tours, etc. [Industrial Applicability]

[0157] The business support device, terminal, and business support method disclosed herein have the effect of allowing staff to easily grasp the degree to which passengers are gathering at the boarding gate, and are useful as a business support device, terminal, and business support method for supporting the task of guiding passengers boarding vehicles. [Explanation of symbols]

[0158] 1: Business support equipment 2: Airport 3: User terminal 5: Security checkpoint 6: Boarding lounge 7: Boarding gate 11: Gathering area imaging device 12: Entrance area imaging device 13: Business support server 14: Communication Networks 16: Flight information server 17: Personal information acquisition device 18: Staff terminal 20: Business support system 22: Boarding gate equipment 22A: Gate 24: Presentation device 25: Touch panel display 26: Mobile terminals 31: Processor 32: Memory 32A:RAM 32B:ROM 33: Communication interface 34: Storage 37: Touch panel display 40: Camera 40A: Camera in front of boarding gate 40B: Waiting room camera 42: Entrance camera 45: Entrance gate device 46: Entrance gate 47: Gate driver 48: Reading machine 49: Gate control device 51: Reading machine 53: Processor 54: Memory 54A:RAM 54B:ROM 55: Touch panel display 56: Communication interface 57: Storage 61: Processor 62: Memory 62A:RAM 62B: ROM 63: Communication interface 64: Storage 71: Storage section 72: Feature acquisition unit 73: Admission Registration Department 74: Boarding Registration Department 75: Data deletion section 76:Person identification department 77: Set judgment part 78: Area setting section 79: Collection status acquisition unit 80: Collection status display section 81: Request Department 82: Request Content Setting Section 91: Permission acquisition screen 91A :Notification 91B: Input button 92: Area setting screen 92B:Complete button 92C: Button 93: Group status display screen 93A: Frame 93B: Not yet gathered display button 94: Unassembled person display screen Column 94A: 94B: Column 94C: Addition request button 95: Request screen 95A:Display field 95B: Request button 95C: Button 96: Notification screen 97: Request setting screen 97A :Checkbox 97B: Input field 97C: Input field 97D: Button 97E: Button 99: Uncollected person display screen 99A: Map 99B:Image CI-02: Camera D1: Flight database D2: Passenger database D3: Collection Area Database D4: Waiting information database F: Frame

Claims

1. A business support device that supports a business of guiding passengers who board a vehicle through a boarding gate, an assembly area imaging device that images at least a portion of an assembly area including a peripheral area of ​​the boarding gate; A processor that generates information for supporting the guidance work based on the assembly area image acquired by the assembly area imaging device, The processor acquires personal information including personal identification information for identifying the passengers, acquires an image of the assembly area to extract people within the assembly area, determines whether the person extracted using the personal information is a person scheduled to board the vehicle through the boarding gate, and outputs information regarding the gathering state of people scheduled to board the vehicle.

2. an entrance area imaging device for imaging an entrance area connected to the assembly area; The business support device according to claim 1 , wherein the processor acquires the personal identification information for identifying the passenger using an entrance area image acquired by the entrance area imaging device.

3. The business support device according to claim 2 , wherein the processor acquires person characteristic data as the person identification information from the entrance area image, and identifies people appearing in the assembly area image by comparing the assembly area image with the person characteristic data.

4. The business support device according to claim 2 or 3, wherein the assembly area imaging device includes a plurality of cameras that image the assembly area.

5. The business support device according to claim 2 or 3, wherein the processor extracts the passengers who are not gathered in the assembly area by using the personal identification information acquired from the entrance area image.

6. The person information includes assistance information including whether assistance is required, The business support device according to claim 2 or 3, wherein the processor obtains whether the passenger requires assistance based on the person information.

7. The business support device according to claim 1 or 2, wherein the processor determines the content of a request to be made to the staff performing the guidance business based on the gathering state of the passengers.

8. An input device for receiving input from the staff member, The task support device according to claim 7 , wherein the processor receives, via the input device, a setting input for an area in the assembly area image that corresponds to the assembly area.

9. A terminal that acquires information on the gathering state from the business support device according to claim 1, displays the information on a screen, and notifies the information to staff performing the guidance business.

10. A method for supporting a passenger's guidance service for boarding a vehicle through a boarding gate, comprising: Acquire personal information including personal identification information for identifying the passenger; acquiring a gathering area image capturing at least a portion of a gathering area including a surrounding area of ​​the boarding gate, and extracting people present in the gathering area; determining whether the person extracted using the person information is a person scheduled to board the vehicle through the boarding gate, and acquiring a gathering state of the people scheduled to board the vehicle; A task support method for notifying information relating to the gathering state to a staff member performing the guidance task.

Images