Information sharing system and information sharing method

Abstract

To provide an information sharing system and an information sharing method in which a user can send a comment to an appropriate responsible person.SOLUTION: An information sharing system 100 comprises: a customer comment reception unit 132a which receives input of a comment associated with a chart or a numerical value, corresponding to a specific chart or the numerical value displayed on a dashboard; and a display destination allocation unit 1321 which allocates the comment to a responsible person who copes with the comment, on the basis of information on the specific chart or the numerical value, and / or the information set by a user who is a recipient of service.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to an information sharing system and an information sharing method. [Background technology]

[0002] Conventionally, each company has a customer center or other such contact point that handles customer inquiries, and the contact point handles customer inquiries by telephone, fax, email, chat, etc. However, the work of the person in charge of receiving calls is time-consuming and laborious, and includes, for example, identifying the customer who is making an inquiry, classifying the content of the inquiry, searching for an appropriate answerer, and explaining the content of the inquiry again after connecting to the answerer. In addition, during peak times for incoming calls, customers may have to wait longer, which may lead to customer dissatisfaction.

[0003] As a technology for solving such problems, for example, Patent Document 1 discloses a customer-facing system that extracts words from emails from customers, selects a respondent corresponding to the words, automatically distributes an email to the respondent, and sends the reply from the respondent to the customer.

[0004] Furthermore, Patent Document 2 discloses an inquiry management system that includes a product knowledge sharing server that provides a review-only web page that contains answers to inquiries from customers and the like and a comment input field, and a client terminal that enables the person creating the answer to input corrections to the answer by referring to comments made by staff from multiple departments involved in the inquiry. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] JP 2002-189849 A [Patent Document 2] JP 2005-50157 A Summary of the Invention [Problem to be solved by the invention]

[0006] In recent years, dashboards have increasingly been used as platforms for implementing the technologies described in Patent Documents 1, 2, etc. Dashboards visualize management, production, logistics, traffic, people flow, facility operation status, etc., and allow users to grasp the current situation, share information, monitor and manage, and control operations, etc., through the information shown on the dashboard.

[0007] Furthermore, by utilizing the dashboard, users can extract issues and make inquiries. Furthermore, since the dashboard is a platform that enables information sharing, it is also possible to convey a joint answer by multiple respondents to the customer who made the inquiry via the dashboard, as in the technology described in Patent Document 2. By providing such services using the dashboard, it is possible to shorten the time it takes for customers to make inquiries and improve customer satisfaction.

[0008] However, in conventional dashboards, customers making inquiries cannot enter comments by specifying specific drawings or specific values, etc. This causes problems such as the customer being unable to accurately convey the content of the inquiry, or the person in charge of answering the inquiry being unable to be appropriately selected.

[0009] The present invention has been made in consideration of the above circumstances, and has an object to provide an information sharing system and an information sharing method that enable users to deliver comments to an appropriate person in charge of handling the issue. [Means for solving the problem]

[0010] An information sharing system according to one aspect of the present invention is an information sharing system that provides an information sharing service to a user terminal operated by a user. The information sharing system according to one aspect of the present invention includes a comment receiving unit that receives an input of a comment related to a specific chart or numerical value that is associated with the specific chart or numerical value displayed on the user terminal, and an allocation unit that assigns the comment to a response person who responds to the comment based on the information of the specific chart or numerical value and / or information set by the user who is a recipient of the service. Effect of the Invention

[0011] According to at least one aspect of the present invention, there is provided an information sharing system and an information sharing method that enable a user to deliver a comment to an appropriate person in charge of response. Problems, configurations and effects other than those described above will become apparent from the following description of the embodiments. [Brief description of the drawings]

[0012] [Figure 1] 2 is a block diagram showing an example of the configuration of a control system of the information sharing system according to one embodiment of the present invention. FIG [Diagram 2] 1A and 1B are diagrams illustrating configuration examples of a login screen and a home screen according to an embodiment of the present invention. [Diagram 3] FIG. 13 is a diagram showing a configuration example of an equipment operation status display screen according to an embodiment of the present invention. [Figure 4] FIG. 13 is a diagram showing an example of the configuration of a detailed information display screen according to an embodiment of the present invention. [Diagram 5] FIG. 13 is a diagram showing an example of the configuration of a comment input screen according to an embodiment of the present invention. [Figure 6] 1A to 1C are diagrams illustrating configuration examples of a home screen and a notification list display screen according to an embodiment of the present invention. [Figure 7] FIG. 13 is a diagram showing an example of the configuration of an answer comment input screen according to an embodiment of the present invention. [Figure 8] 1A to 1C are diagrams illustrating configuration examples of a home screen and a notification list display screen according to an embodiment of the present invention. [Figure 9] FIG. 13 is a diagram showing an example of the configuration of an approval comment input screen according to an embodiment of the present invention. [Figure 10] 11 is a flowchart showing an example of a procedure for customer comment acceptance processing according to an embodiment of the present invention. [Figure 11] 11 is a flowchart illustrating an example of a procedure for an internal comment receiving process according to an embodiment of the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0013] Hereinafter, examples of modes for carrying out the present invention (hereinafter referred to as "embodiments") will be described with reference to the accompanying drawings. The present invention is not limited to the embodiments, and various numerical values ​​in the embodiments are merely examples. In addition, in this specification and drawings, the same components or components having substantially the same functions are given the same reference numerals, and duplicated explanations will be omitted.

[0014] <Outline of the information sharing system> First, the configuration of an information sharing system 100 according to an embodiment of the present invention will be described with reference to Fig. 1. Fig. 1 is a block diagram showing an example of the configuration of a control system of the information sharing system 100.

[0015] 1, the information sharing system 100 includes an information sharing device 1, a user terminal 2, and a responder terminal 3. The information sharing device 1, the user terminal 2, and the responder terminal 3 are connected to each other so as to be able to communicate data with each other via a communication network N such as the Internet or a dedicated line. The communication network N may be wired or wireless.

[0016] The information sharing device 1 is, for example, a device operated by a company that provides maintenance services to customers. The maintenance services include, for example, a remote management service for a building managed by a customer, and a service that provides equipment operation information of facilities in the building via a dashboard (an example of an information sharing service). The information sharing device 1 is, for example, configured by a server device or a computer device.

[0017] In this embodiment, the information sharing device 1 presents operation information, etc. of facilities such as elevators managed by the customer to the customer through the dashboard using tables, graphs, etc. The information sharing device 1 also provides the user (customer) with a function that enables the user to specify a display portion of a chart, a graph, or numerical values, etc. on the dashboard and input a comment for the specified portion.

[0018] Furthermore, the information sharing device 1 has a function of assigning a comment input by a customer via the dashboard to an appropriate person in charge or department in charge as a responder, a function of presenting a response from the person in charge, and the like.

[0019] Furthermore, in this embodiment, the information sharing device 1 provides a function of notifying an approver of a request for approval of a reply comment when internal approval is required for a reply comment to an inquiry or comment from a customer (hereinafter also referred to as a "customer comment").

[0020] The user terminal 2 is a terminal operated by a user who uses the dashboard, and is configured, for example, by a smartphone, a tablet, a laptop PC (Personal Computer), etc. The users who use the dashboard are managers of a building management company that manages facilities such as elevators, and are also customers of a company that provides maintenance services using the dashboard. Through the dashboard, customers can check the equipment status of the managed building and manage the building's equipment. In this embodiment, a user ID that can uniquely identify the user is given to each user in advance. Note that although only one user terminal 2 is illustrated in FIG. 1, in reality, multiple user terminals 2 are connected to the information sharing device 1.

[0021] The responder terminal 3 is a terminal operated by a responder who is a person in charge of the company that provides the maintenance service and who responds to customer comments entered via the dashboard. The responders include a person who writes a reply comment to a customer comment, an approver of the reply comment, and a viewer of the reply comment and / or the customer comment.

[0022] The responder terminal 3 is configured by a smartphone, tablet, laptop PC, etc., like the user terminal 2. In this embodiment, a user ID that can uniquely identify the responder is given to the user of the information sharing service in advance. Also, although only one responder terminal 3 is illustrated in FIG. 1, in reality, a plurality of responder terminals 3 are connected to the information sharing device 1.

[0023] Note that, in the information sharing system 100 according to this embodiment, various server devices or computer devices (not shown) that supply input data to the information sharing device 1 or receive output data from the information sharing device 1 may be further connected as terminals other than the user terminal 2 and the responder terminal 3 via a communication network N. Furthermore, the information sharing device 1 according to this embodiment may be configured to have some or all of the functions of the user terminal 2 or the responder terminal 3.

[0024] [Information sharing device] As shown in FIG. 1, the information sharing device 1 includes a user interface unit 11, a communication unit 12, a control unit 13, and a storage unit .

[0025] (User Interface) The user interface unit 11 includes an input unit 111 and an output unit 112. Among the processes related to the user interface, the input unit 111 is responsible for input-related processes such as accepting input operations from the user of the information sharing device 1. The input unit 111 is composed of, for example, a keyboard, a pointing device, a touch panel, and the like, and detects various operations input by the user, generates operation signals according to the detected operations, and supplies the operation signals to the control unit 13.

[0026] The output unit 112 is responsible for output-related processing such as displaying various screens and outputting audio among the processing related to the user interface. The output unit 112 is configured with, for example, a liquid crystal display or a touch screen. Note that the information sharing device 1 may be configured without including the user interface unit 11.

[0027] The communication unit 12 is responsible for communication processing with other devices, such as the user terminal 2, via the communication network N. The communication unit 12 is composed of, for example, a network interface card (NIC) or a host bus adapter (HBA). Alternatively, the communication unit 12 may be composed of two or more different types of communication interface devices.

[0028] The control unit 13 includes a customer contact unit 131 , a customer comment receiving unit 132 a , an internal comment receiving unit 132 b , and an internal contact unit 133 .

[0029] The customer contact unit 131 receives and transmits comments related to the contents displayed on the dashboard. The comments related to the contents displayed on the dashboard include customer comments, reply comments to customer comments, etc. The customer contact unit 131 performs, for example, a process of outputting customer comments received by the communication unit 12 to the customer comment reception unit 132a, and a process of transmitting reply comments input from the internal comment reception unit 132b to the user terminal 2 via the communication unit 12.

[0030] The customer comment receiving unit 132a performs processing such as allocating display destinations and / or notification destinations of the customer comments input from the customer contact unit 131 and displaying the customer comments.

[0031] The internal comment receiving unit 132b performs processes such as determining whether or not a reply comment to a customer comment requires internal approval, assigning an approver, assigning a display destination and / or notification destination for the reply comment, and displaying the reply comment.

[0032] The customer comment receiving unit 132a includes a display destination allocation unit 1321, a notification destination allocation unit 1322, and a comment display unit 1325. The internal comment receiving unit 132b includes a notification destination allocation unit 1322, a comment approval unit 1323, a display destination allocation unit 1324, and a comment display unit 1325. The notification destination allocation unit 1322 and the comment display unit 1325 are functional units provided in common between the customer comment receiving unit 132a and the customer comment receiving unit 132b. Note that these functional blocks may not be shared, but may be provided in each of the customer comment receiving unit 132a and the internal comment receiving unit 132b.

[0033] The display destination allocation unit 1321 (an example of an allocation unit) allocates customer comments input from the customer contact unit 131 to appropriate display destination targets. Display destination targets include personnel and departments who can display and view customer comments on a screen. If a customer comment is made with a specific chart or numerical value displayed on the dashboard as the target, the display destination allocation unit 1321 allocates an object related to the chart or numerical value as the display destination of the customer comment, etc. An object related to the chart or numerical value is, for example, a department that manages equipment operation information, etc., shown by charts or numerical values.

[0034] If a specific chart or numerical value is not associated with a customer comment, the display destination allocation unit 1321 allocates an appropriate display destination based on the filter conditions for information extraction set by the customer when displaying the information. Examples of the filter conditions for information extraction include the region, the category (type) of information to be displayed, the department in charge, etc.

[0035] The notification destination allocation unit 1322 allocates the customer comment input from the customer contact unit 131 to an appropriate notification destination. The notification destinations include the person in charge of responding to customer inquiries and comments, the responsible department (division), etc. The notification destination allocation unit 1322 also allocates the reply comment (one example of the response content) input from the internal contact unit 133 to an appropriate notification destination. The appropriate notification destinations include the person in charge who has already responded to the customer comment, and the approver of the reply comment assigned by the comment approval unit 1323. Since the notification is given to targets, etc. that particularly require attention to the customer comment, it is expected that the range of targets assigned to the notification destination by the notification destination allocation unit 1322 will be narrower than the range of targets assigned to the display destination.

[0036] The comment approval unit 1323 (an example of a response content approval unit) judges whether or not the reply comment requires approval by a higher-level administrator based on information such as the authority of the person who wrote the reply comment. If the comment approval unit 1323 judges that approval is required, it notifies the higher-level administrator, who is the approver, of a message requesting approval.

[0037] The display destination allocation unit 1324 allocates the reply comment approved by the approver or the reply comment not requiring approval to an appropriate display destination, such as the person in charge of writing the reply comment, the department in charge, the approver, the approving department, the customer who made the inquiry, etc.

[0038] The comment display unit 1325 performs processing for displaying customer comments, reply comments, and the like in the comment field of the dashboard that can be viewed by the target assigned by the display destination assignment unit 1321 .

[0039] The internal communication unit 133 provides a function of communicating with the company regarding customer comments and reply comments to customer comments. That is, the internal communication unit 133 performs processing of sending and receiving customer comments and reply comments between the responder terminal 3 operated by the person who wrote the reply comment and the responder terminal 3 operated by the approver. The internal communication unit 133 also records the customer comments and reply comments in a display content information DB (database) 144 of the storage unit 14.

[0040] The control unit 13 is configured using a processor and memory (not shown). The processor is a processor device such as a CPU (Central Processing Unit) and various co-processors. The memory is configured with a main memory device made of a volatile memory element such as a RAM (Random Access Memory), a non-volatile memory such as a ROM (Read Only Memory), etc.

[0041] The processor reads out the information sharing program stored in the ROM, expands it into the RAM or the like, and executes it to realize the functions of the above-mentioned functional blocks of the information sharing device 1 and execute the information sharing process according to this embodiment. The information sharing program (hereinafter also referred to as the "information sharing program") that executes the information sharing process according to this embodiment is a computer program for implementing functions required for the information sharing system 100 in the information sharing device 1, the user terminal 2, and the responder terminal 3.

[0042] The control unit 13 also functions as an interface with the user interface unit 11, the communication unit 12, and the storage unit 14, and controls the operation of each of these functional units.

[0043] Note that the control unit 13 may be configured using, instead of a processor, for example, a field programmable gate array (FPGA), a complex programmable logic device (CPLD), an application specific integrated circuit (ASIC), etc. Also, the control unit 13 may be configured by combining a processor with these logic circuits.

[0044] The information sharing program according to the present embodiment may be installed from a program source (not shown). The program source may be, for example, a computer (not shown) that distributes the program, or a recording medium readable by the computer. The information sharing program may be configured by a device driver (not shown), an operating system, various application programs located at higher layers thereof, or a library that provides common functions to these programs. Furthermore, two or more programs may be realized as one information sharing program, or one information sharing program may be realized as two or more programs.

[0045] The storage unit 14 is an auxiliary storage device made up of a non-volatile storage element such as a flash memory. The storage unit 14 is made up of, for example, a solid state drive (SSD), a hard disk drive (HDD), a non-volatile memory express (NVME) drive, a storage class memory (SCM), etc. An information sharing program may be stored in the storage unit 14. In other words, the ROM or the storage unit 14 is used as an example of a computer-readable non-transitory recording medium that stores a program executed by a computer.

[0046] The storage unit 14 stores a user information DB 141, an organization information DB 142, a notification display range DB 143, and a display content information DB 144. The user information DB 141 stores information on the customer's account ID, the customer number or email address registered when signing up for the maintenance service (information sharing service), passwords, information on the service contract, etc. Information on the service contract includes, for example, the type of business of the company the customer belongs to or operates, the order number, the serial number and model of the contracted equipment, the purpose of the building in which the equipment is installed, the specifications of the building, etc.

[0047] The organizational information DB 142 stores information on branch offices of the company providing the information sharing service, department names, and information on the names, titles, qualifications, etc. of individuals belonging to each department. The organizational information DB 142 also manages information on individuals and their departments who need to approve reply comments, and information on approvers who give approval and their departments.

[0048] The notification display range information DB 143 stores information on the notification range and / or the display range assigned by the display destination assignment unit 1321, the notification destination assignment unit 1322, and the display destination assignment unit 1324.

[0049] The display content information DB144 stores customer comments, charts or numerical values ​​associated with the customer comments, information on tags specified by the customer when entering the customer comments, the contents of the reply comments, and information on the notification range and / or display range associated with the customer comments and / or reply comments.

[0050] [User device] As shown in FIG. 1, the user terminal 2 includes a user interface unit 21, a control unit 22, a storage unit 23, and a communication unit 24.

[0051] The user interface unit 21 accepts input operations from the user of the user terminal 2, and also handles processes related to the user interface, such as image display and audio output. The user interface unit 21 includes an input unit 211 and an output unit 212. The hardware functions of the user interface unit 21 are the same as those of the user interface unit 11 included in the information sharing device 1, and therefore a duplicated description will be omitted.

[0052] The control unit 22 executes various data processing operations based on programs and data stored in the storage unit 23, data acquired by the communication unit 24, and information on operation signals input from the user interface unit 21. The control unit 22 also functions as an interface for the user interface unit 21, the storage unit 23, and the communication unit 24, and controls the operation of each of these functional units.

[0053] For example, the control unit 22 controls the output unit 212 to display a dashboard screen based on the content of a user operation input to the input unit 211, and transmits customer comments and the like input in input fields on the dashboard to the information sharing device 1 via the communication unit 24. The control unit 22 also controls the output unit 212 to display reply comments to customer comments transmitted from the information sharing device 1 on the dashboard screen. The hardware functions of the control unit 22 are the same as those of the control unit 13 included in the information sharing device 1, and therefore a duplicated description will be omitted.

[0054] The storage unit 23 stores programs that supply various processing commands to the control unit 22, various information and data used in the processing executed by the control unit 22, and the like.

[0055] The communication unit 24 is responsible for communication processing with other devices, such as the information sharing device 1 and the responder terminal 3, via the communication network N. The hardware function of the communication unit 24 is the same as the function of the communication unit 12 included in the information sharing device 1, so a duplicated description will be omitted.

[0056] [Responder's device] As shown in FIG. 1, the responder terminal 3 includes a user interface unit 31, a control unit 32, a storage unit 33, and a communication unit .

[0057] The user interface unit 31 accepts input operations from the user (responder) of the responder terminal 3, and is responsible for processing related to the user interface, such as image display and audio output. The user interface unit 31 includes an input unit 311 and an output unit 312. The hardware functions of the user interface unit 31 are the same as those of the user interface unit 11 included in the information sharing device 1, so a duplicated description will be omitted.

[0058] The control unit 32 executes various data processing operations based on the programs and data stored in the memory unit 33, the data acquired by the communication unit 34, and information on operation signals input from the user interface unit 31. The control unit 32 also functions as an interface for the user interface unit 31, the memory unit 33, and the communication unit 34, and controls the operation of each of these functional units.

[0059] For example, based on the content of an operation by a responder input to input unit 311, control unit 32 controls to display a dashboard screen on output unit 312 and to transmit an approval comment for an answer comment input in an input field on the dashboard to information sharing device 1 via communication unit 34. The hardware functions of control unit 32 are the same as those of control unit 13 included in information sharing device 1, and therefore overlapping descriptions will be omitted.

[0060] The storage unit 33 stores programs that supply various processing commands to the control unit 32, various information and data used in the processing executed by the control unit 32, and the like.

[0061] The communication unit 34 is responsible for communication processing with other devices such as the information sharing device 1 via the communication network N. The hardware function of the communication unit 34 is the same as the function of the communication unit 12 included in the information sharing device 1, so a duplicated description will be omitted.

[0062] Note that the division of the functional blocks of the information sharing device 1, user terminal 2, and responder terminal 3 described above is just an example, and multiple functions may be combined into one function, or one function may be divided into multiple functions.

[0063] <Dashboard screen configuration> Next, a configuration example of a dashboard screen provided by information sharing device 1 will be described with reference to FIGS.

[0064] [Example of the dashboard screen displayed on the user's device] (Login screen and home screen) First, referring to Fig. 2, a configuration example of a login screen and a home screen of the dashboard displayed on the output unit 212 (see Fig. 1) of the user terminal 2 will be described. Fig. 2 is a diagram showing a configuration example of a login screen and a home screen. Fig. 2A shows a configuration example of a login screen Sc1, and Fig. 2B shows a configuration example of a home screen Sc2.

[0065] A login screen Sc1 shown in FIG. 2A includes a user ID input section Fm1, a password input section Fm2, a login button Bn1, and a new registration button Bn2.

[0066] The user ID input section Fm1 is a form for accepting input of a user ID, and the password input section Fm2 is a form for accepting input of a password. The login button Bn1 is a button for a user to log in to the dashboard. The new registration button Bn4 is a button for displaying an account registration screen (not shown) for registering new account information.

[0067] When the new registration button Bn4 is pressed by a user who is using the dashboard for the first time, the control unit 13 (see FIG. 1) of the information sharing device 1 starts a user registration process based on the contents of the input to an account registration screen (not shown). When the user registration process is successfully completed, an account for the customer is created. The customer information input via the account registration screen is stored in the user information DB 141 in the storage unit 14 of the information sharing device 1.

[0068] After completing the user registration process, the customer can log in to the system by inputting a user ID in the user ID input section Fm1, inputting a password in the password input section Fm2, and pressing the login button Bn1. After the user presses the login button Bn1, the screen transitions to the home screen Sc2 shown in FIG. 2B.

[0069] The home screen Sc2 shown in FIG. 2B includes an alarm notification section Am, a facility operation status display button Bn11, a people flow information display button Bn12, a security information display button Bn13, a disaster information display button Bn14, a bulletin board display button Bn15, and a frequently asked questions display button Bn16.

[0070] The alarm notification section Am is a field showing the number of notifications to the user who is currently logged in. A notification to the user by the alarm notification section Am is given when the customer contact section 131 receives, via the communication section 12, for example, a customer comment to which the user can reply, or a request to correct a reply comment entered by the user.

[0071] The equipment operation status display button Bn11 is a button for displaying an equipment operation status display screen Sc3 (see FIG. 3) that displays the operation status of equipment managed by the user, such as elevators. The people flow information display button Bn12 is a button for displaying a display screen (not shown) of people flow data such as the degree of congestion for each area in a building managed by the user. The security information display button Bn13 is a button for displaying a display screen (not shown) of monitoring status information of the building. The monitoring status information includes, for example, building entry and exit information acquired by a card reader (not shown) installed in the building managed by the user, and monitoring status information within the building acquired by a monitoring camera (not shown) installed in the building.

[0072] The disaster information display button Bn14 is a button for displaying a disaster information display screen (not shown) that shows information on ongoing disasters and the status of disaster damage in buildings. The message board display button Bn15 is a button for displaying a message board page (not shown). The frequently asked questions display button Bn16 is a button for displaying a page that lists frequently asked questions and their answers to the maintenance service provider company that provides the dashboard platform.

[0073] Note that the information constituting the home screen Sc2 is not limited to the information shown in Fig. 2B. For example, the home screen Sc2 may be provided with a display area for displaying announcements, campaign information, topics related to promoted products, and the like.

[0074] (Facility operation status display screen) 3 is a diagram showing an example of the configuration of the equipment operation status display screen Sc3. The equipment operation status display screen Sc3 has an equipment operation status display area Ar1 that shows the operation status of the equipment. On the left side of the equipment operation status display area Ar1, the names of buildings managed by the client, i.e., the buildings that are the subject of maintenance services, such as "Building A" and "Tower B" are displayed.

[0075] The center of the facility operation status display area Ar1 displays the equipment abnormality alert occurrence status in the building. In Fig. 3, the equipment abnormality alert occurrence status is displayed with information on each of the following items: "Currently occurring (number of alerts)", "Temperature", "Lighting equipment", "Elevator", and "Humidity".

[0076] The "Currently occurring (number of alerts)" field shows the number of abnormal alerts that have occurred. For each of the items "Temperature," "Lighting equipment," "Elevators," and "Humidity," the occurrence status of an abnormal alert corresponding to each item is indicated by the type of mark shown by a solid or dashed line, etc., and by the presence or absence of a diagonal line added to the mark.

[0077] On the right side of the equipment operation status display area Ar1, the power usage status in the building is shown in a semicircular graph. Note that the equipment operation status shown in FIG. 3 is one example, and the equipment operation status display screen Sc3 may be configured with other information. The user can display a detailed information display screen Sc4 (see FIG. 4) showing detailed information on the equipment operation status by selecting an area in the equipment operation status display area Ar1 for which the user wishes to check details. For example, when the user selects the area As1 showing the power usage status of "D Building", the detailed information display screen Sc4 shown in FIG. 4 is displayed.

[0078] (Detailed information display screen) Fig. 4 is a diagram showing an example of the configuration of the detailed information display screen Sc4. As shown in Fig. 4, the detailed information display screen Sc4 is provided with a narrowing down condition setting area Ar2, an equipment operation status detailed display area Ar3, a statistical information display area Ar4, etc.

[0079] The filtering condition setting area Ar2 is provided with pull-down lists, selection buttons, etc. for setting filtering conditions for information to be displayed in the statistical information display area Ar4. In the example shown in Fig. 4, the filtering conditions include a target period consisting of the items "Year," "Month," and "Day of week," and a building category consisting of the items "Customer," "Technology," and "Self-generation." Note that the filtering conditions shown in Fig. 4 are merely examples, and the filtering conditions may include information other than these.

[0080] In the equipment operation status detail display area Ar3, the building's power consumption (kWh) for the period corresponding to the narrowing conditions set in the narrowing condition setting area Ar2 is displayed in the form of a semicircular graph.

[0081] The statistical information display area Ar4 displays statistical information for the period and building corresponding to the filtering conditions set in the filtering condition setting area Ar2. The statistical information shows the usage amount for each category of building managed by the customer, for each equipment classification such as "air conditioning" or "lighting", and for each set period in the form of a horizontal bar graph. In Fig. 4, the power usage amount for each "month" for "air conditioning" in the "Technology Center" is displayed in order of the month with the highest usage, based on the filtering conditions.

[0082] Assume now that the user selects the display area As2 for the air conditioning usage for January and inputs an operation such as right-clicking the mouse (not shown). In this case, a pop-up screen Pm indicated by the dashed arrow in the figure is displayed under the control of the control unit 13 (see FIG. 1) of the information sharing device 1. The pop-up screen Pm displays the following items: "Add comment," "Export data," and "Show as table."

[0083] The "Add comment" item allows the display of a comment input screen Sc5 (see FIG. 5) for inputting comments, inquiries, etc. regarding the selected portion, and a link to the comment input screen Sc5 is provided where the "Add comment" text is written. By configuring the detailed information display screen Sc4 in this way, the user can pinpoint the chart or numerical values ​​of the portion that interests them and input a comment corresponding to the specified portion.

[0084] The "Export data" item allows the contents displayed in the equipment operation status detail display area Ar3 and / or the statistical information display area Ar4 to be exported in a format such as CSV. The "Display as table" item allows the contents displayed in the equipment operation status detail display area Ar3 and / or the statistical information display area Ar4 to be displayed as a table.

[0085] (Comment input screen) Fig. 5 is a diagram showing an example of the configuration of the comment input screen Sc5. Fig. 5A shows an example of the configuration of the comment input screen Sc5 before a comment is input, and Fig. 5B shows an example of the configuration of the comment input screen Sc5 after a comment is input.

[0086] As shown in FIGS. 5A and 5B, the comment input screen Sc5 is provided with a selection content display area Ar5, a comment entry area Ar6, a tag setting area Ar7, a display range and / or notification range setting area Ar8, a plus button Bn17, and a confirmation button Bn18.

[0087] The selected content display area Ar5 displays the content that was displayed in the area selected by the user as the target for comment input on the detailed information display screen Sc4 shown in FIG.

[0088] The comment entry area Ar6 is a text box in which the user can enter a comment. The tag setting area Ar7 displays options for tags that the user wants to set for the comment. The tags are composed of information about the importance of responding to the comment, and include, for example, an "urgent" tag indicating the urgency of responding to the comment, and a "reply required" tag indicating that a reply is required. Note that other types of tags may be provided.

[0089] The display range and / or notification range setting area Ar8 displays a pull-down list that allows the user to specify the display range and notification range of the comments, inquiries, etc. entered in the comment entry area Ar6. The display range pull-down list displays the range in which the comments are displayed, i.e., a list of organizations (departments), individuals, etc. that can view the comments. The notification range pull-down list displays the range in which notifications urging users to respond to the comments will be sent, i.e., a list of organizations, individuals, etc. to which the notifications will be sent.

[0090] A plus button Bn17 is provided to the right of each pull-down list displayed in the display range and / or notification range setting area Ar8. By pressing the plus button Bn17, the user can add a department or individual (person in charge) for which the user wants to display the answer comment he or she entered, or a department or individual to be notified of a request for a response to the answer comment. When multiple individuals or one or more departments are added by the user, each of the multiple individuals or multiple individuals belonging to one or more departments is given the authority to enter answer comments.

[0091] Therefore, the person in charge of replying can refer to reply comments by other persons and write a better reply comment or a reply comment from a different point of view. When multiple reply comments are input for one customer comment, a process of selecting one optimal reply comment is performed based on internal discussions, etc.

[0092] The Confirm button Bn18 is a button for confirming the contents entered and / or the contents set on the comment input screen Sc5. When the Confirm button Bn18 is pressed by the user, the screen transitions to the comment input screen Sc5 shown in FIG. 5B.

[0093] In the comment entry area Ar6 of the comment input screen Sc5 shown in Fig. 5B, a comment "The air conditioning power usage in January is very high... (omitted)... do you have any information?" is entered by the customer with customer number "10239". In addition, in the tag setting area Ar7, the tags "urgent" and "reply required" are set. Furthermore, in the display range and / or notification range setting area Ar8, "responsible sales office - everyone" is selected as the display range.

[0094] The final confirmation button Bn19 is a button for finalizing the contents entered and / or the contents set on the comment input screen Sc5 and transmitting them to the information sharing device 1.

[0095] According to this embodiment, the user can specify specific information among the information displayed on the dashboard by specifying a chart, numerical value, etc., and can write a comment related to the specified portion. In addition, the user can send a comment by specifying the range in which the comment is permitted to be viewed (display range) and / or the range in which a notification urging a user to respond to the comment is sent.

[0096] In addition, in this embodiment, the person in charge of responding to (replying to) a comment is determined based on information such as charts and figures, and / or user settings such as the display range and notification range, making it possible to select a person suitable for responding to a comment. This makes it possible to reduce the time required to select a suitable person in charge, and as a result, it is possible to reduce customer waiting time and improve customer satisfaction.

[0097] [Example of the dashboard screen displayed on the responder's device] (Home screen and notification list display screen) Next, referring to Fig. 6, a configuration example of the home screen and the notification list display screen of the dashboard displayed on the output unit 312 (see Fig. 1) of the responder terminal 3 will be described. Fig. 6 is a diagram showing a configuration example of the home screen and the notification list display screen. Fig. 6A shows a configuration example of the home screen Sc11, and Fig. 6B shows a configuration example of the notification list display screen Sc12.

[0098] The configuration of the home screen Sc11 shown in Fig. 6A is the same as that of the home screen Sc2 shown in Fig. 2B, so a duplicated description will be omitted. When the alarm notification section Am of the home screen Sc11 in Fig. 6A is selected by the user, the screen transitions to the notification list display screen Sc12 shown in Fig. 6B. Note that the configuration of the home screen Sc11 shown in Fig. 6A and the configuration of the home screen Sc2 shown in Fig. 2B do not have to be the same, and each may include different items.

[0099] A narrowing down condition setting button Bn21 and a sorting order setting button Bn22 are arranged at the top of the notification list display screen Sc12 shown in FIG. 6B, and the notification list is displayed below them. The filter condition setting button Bn21 is a pull-down list that allows the user to set filter conditions for the lists to be displayed in the notification list, and the sort order setting button Bn22 is a pull-down list that allows the user to set the sort order of the lists to be displayed in the notification list.

[0100] FIG. 6B shows an example in which the display contents of the notification list are set to "all" by the narrowing down condition setting button Bn21, and the sorting order of the notification list is set to "latest" by the sorting order setting button Bn22.

[0101] Furthermore, on the notification list display screen Sc12 shown in Fig. 6B, comments that the logged-in user should confirm are displayed in a list in chronological order (latest first). Comments with the tags "urgent" and "reply required" are displayed at the top of the notification list. When a responder operating the responder terminal 3 selects a display area (e.g., area As11) of a comment to be responded to or a comment the details of which the responder wishes to confirm, the screen transitions to a reply comment input screen Sc13 (see Fig. 7) based on the control by the control unit 13 (see Fig. 1) of the information sharing device 1.

[0102] (Answer comment input screen) Fig. 7 is a diagram showing a configuration example of a reply comment input screen Sc13. As shown in Fig. 7, the reply comment input screen Sc13 is provided with a related chart display area Ar11, a tag setting content display area Ar12, a comment display area Ar13, a notification range setting information display area Ar14, a reply comment entry area Ar15, an anonymous reply button Bn23, and a reply button Bn24.

[0103] The related chart display area Ar11 is an area where the contents of the chart associated with the customer comment are displayed. In the case where a tag is set in association with the customer comment, information on the tag is displayed in the tag setting content display area Ar12. The content of the customer's comment is displayed in the comment display area Ar13.

[0104] The notification range setting information display area Ar14 displays information about the notification range set for the comment. In the example shown in Fig. 7, the notification range setting information display area Ar14 displays "unspecified." This indicates that no notification range has been set for the customer comment being displayed.

[0105] The reply comment entry area Ar15 is a text box in which a reply comment to a customer comment can be entered. In the example shown in Fig. 7, the reply comment "Thank you for your inquiry. In the building we own... (omitted)...concentrated use of air conditioning... (omitted)" is entered in the reply comment entry area Ar15.

[0106] The anonymous reply button Bn23 is a button for anonymously replying (sending) the answer comment entered in the answer comment entry area Ar15 (one example of an interface that allows anonymous replies). The reply button Bn24 is a button for anonymously replying (sending) the answer comment entered in the answer comment entry area Ar15. If the person who wrote the answer comment is, for example, a person in charge such as a manager, and no upper-level manager is set, pressing the anonymous reply button Bn23 or the reply button Bn24 sends the answer comment to the user terminal 2 anonymously or with a name.

[0107] In this embodiment, a mechanism for anonymously sending a reply comment is provided, so that the respondent can express his / her honest opinion as a reply comment. Note that the mechanism for anonymously sending a reply comment is not limited to the provision of the anonymous reply button Bn23, and may be realized by other methods.

[0108] If the answer comment is set to require approval by a higher-level administrator, pressing the reply button Bn24 causes the answer comment to be sent to the responder terminal 3 operated by the higher-level administrator. If a department or multiple higher-level administrators are set for the person who wrote the answer comment, the answer comment is sent to multiple higher-level administrators belonging to the department, or to all of the multiple higher-level administrators set. These higher-level administrators to whom the answer comment was sent are then granted the authority to approve the answer comment. The content of the approval by the administrator who first performed the approval process is given priority in approving the answer comment. Therefore, according to this embodiment, multiple higher-level administrators can check the content of the answer comment written by the person in charge, which has the effect of improving the quality of the answer comment.

[0109] [Example of the dashboard screen configuration displayed on the respondent's device who approves answer comments] (Home screen and notification list display screen) Next, referring to Fig. 8, a configuration example of a home screen and a notification list display screen in a dashboard displayed on the output unit 312 (see Fig. 1) of the respondent terminal 3 that approves answer comments will be described. Fig. 8 is a diagram showing a configuration example of a home screen and a notification list display screen. Fig. 8A shows a configuration example of a home screen Sc21, and Fig. 8B shows a configuration example of a notification list display screen Sc22.

[0110] The configuration of the home screen Sc21 shown in Fig. 8A is the same as the home screen Sc2 shown in Fig. 2B, so a duplicated description will be omitted. Note that the configuration of the home screen Sc21 shown in Fig. 8A and the configuration of the home screen Sc2 shown in Fig. 2B do not have to be the same, and each may include different items.

[0111] When the alarm notification section Am on the home screen Sc11 is selected by the user, the screen transitions to a notification list display screen Sc22 shown in Fig. 8B. The configuration of the notification list display screen Sc22 shown in Fig. 8B is the same as that of the notification list display screen Sc12 shown in Fig. 6B, so a duplicated description will be omitted. Note that the configuration of the notification list display screen Sc22 shown in Fig. 8B and the configuration of the notification list display screen Sc12 shown in Fig. 2B do not have to be the same, and each may include different items.

[0112] Suppose that the reply comment by the anonymous poster at the bottom of the notification list display screen Sc22 shown in Fig. 8B is selected by the approver. In this case, an approval comment input screen Sc23 (see Fig. 9) is displayed based on the control by the control unit 13 (see Fig. 1) of the information sharing device 1.

[0113] (Approval comment input screen) Fig. 9 is a diagram showing a configuration example of the approval comment input screen Sc23. As shown in Fig. 9, the approval comment input screen Sc23 includes a related chart display area Ar11, a tag setting content display area Ar12, a comment display area Ar13, a reply comment display area Ar16, a feedback input area Ar17, a change request button Bn25, and an approval button Bn26.

[0114] The related chart display area Ar11, the tag setting content display area Ar12, and the comment display area Ar13 are the same as those areas on the reply comment input screen Sc13 shown in FIG. 7, so that a duplicated description will be omitted.

[0115] The answer comment entry area Ar16 displays the answer comment entered by the answerer. The feedback input area Ar17 is a text box in which the approver can enter a feedback comment to the answerer. If the approver has feedback for the answerer, the approver can enter the feedback comment in the feedback input area Ar17. In the example shown in FIG. 9, the comment "Nothing in particular" has been entered in the feedback input area Ar17.

[0116] The change request button Bn25 is pressed by an approver who wishes to request the answerer to modify the answer comment, and when this button is pressed, a request to modify the answer comment is notified to the answerer under the control of the control unit 13 (see FIG. 1) of the information sharing device 1. In other words, the answer comment is returned to the person who wrote the answer comment.

[0117] The approval button Bn26 is a button for approving the reply comment and enabling the reply comment to be displayed on the output section 212 (see FIG. 1) of the customer's user terminal 2.

[0118] <Information sharing processing using an information sharing system> Next, the information sharing process performed by the information sharing system 100 according to this embodiment will be described. [Customer comment acceptance processing] First, a customer comment acceptance process included in the information sharing process by information sharing system 100 will be described with reference to Fig. 10. Fig. 10 is a flowchart showing an example of the procedure of the customer comment acceptance process.

[0119] First, the customer comment receiving unit 132a (see FIG. 1) of the information sharing device 1 of the information sharing system 100 reads information related to the customer comments collected by the customer contact unit 131 from the storage unit 14 (step SA1). The information related to the customer comments includes, for example, detailed content of the customer comments stored in the display content information DB 144, related charts and graphs associated with the customer comments, and filter setting information set by the customer for extracting information. The information related to the customer comments also includes information on the comment display range and notification range stored in the notification display range DB 143, and information on tabs set by the customer.

[0120] Next, the customer comment receiving unit 132a of the information sharing device 1 determines whether or not a response to the customer comment is necessary based on the various information collected in step SA1 (step SA21). If it is determined in step SA21 that a response is not necessary, the customer comment receiving unit 132a displays the customer comment on the bulletin board without assigning a person in charge (step SA3). This process prevents customer comments that do not require a response from being unnecessarily assigned to a person in charge, and the person in charge does not have to perform work such as searching for customer comments that require a response. In other words, the person in charge can efficiently process responses to customer comments.

[0121] On the other hand, if it is determined in step SA21 that a reply is required (if step SA21 is determined as YES), the customer comment receiving unit 132a determines whether or not a notification range is set in the customer comment based on the various information collected in step SA1 (step SA22).

[0122] If it is determined in step SA22 that the notification range is not set (if step SA22 is judged as NO), the customer comment receiving unit 132a judges whether or not the display range is set in the customer comment (step SA23). If it is determined in step SA23 that the display range is set (if step SA23 is judged as YES), the customer comment receiving unit 132a displays the customer comment for the person in charge or department to which the display range is assigned (step SA4).

[0123] On the other hand, if it is determined in step SA23 that the display range is not set (if step SA23 is determined to be NO), the customer comment receiving unit 132a assigns an appropriate person or department to be responsible for responding to the customer comment based on the various information collected in step SA1 (step SA24). Next, the customer comment receiving unit 132a determines whether or not the person responsible for responding has been assigned (step SA25).

[0124] If it is determined in step SA25 that the assignment is not possible (if the determination in step SA25 is NO), the notification destination assignment unit 1322 of the customer comment receiving unit 132a assigns the reply person to a customer inquiry handling department (step SA26). The customer inquiry handling department corresponds to, for example, a customer center or a technical support center.

[0125] After processing of step SA26, or if step SA22 is judged as YES, the internal communication unit 133 notifies the person or department (at the responder terminal 3) assigned to the response role in step SA24 or step SA26 that they have been assigned to the response role (step SA5).

[0126] After the process of step SA6, the comment display unit 1325 of the customer comment receiving unit 132a displays the customer comments on the dashboard for the person (person in charge or department) assigned to the reply in step SA24 or step SA26 (step SA6). After the process of step SA3, step SA4, or step SA6, the customer comment receiving process ends.

[0127] [Internal comment reception processing] Next, the procedure of an in-house comment acceptance process included in the information sharing process by information sharing system 100 will be described with reference to FIG.

[0128] FIG. 11 is a flowchart illustrating an example of a procedure for an in-house comment receiving process. First, the in-house comment receiving unit 132b of the information sharing device 1 reads information related to the in-house comments collected by the in-house communication unit 133 (step SB1). The information related to the in-house comments includes information related to customer comments and information related to reply comments to the customer comments.

[0129] The information related to the customer comment is the same as the information collected by the customer comment receiving unit 132a in step SA1 of Fig. 10. The information related to the reply comment includes the detailed content of the reply comment stored in the display content information DB 134, the organizational information of the person in charge of reply stored in the organizational information DB 132, etc.

[0130] Next, based on the information collected in step SB1, the comment approval unit 1323 judges whether approval of the reply comment is necessary or not (step SB21). That is, the comment approval unit 1323 judges whether a higher-level administrator who approves the reply comment is set for the person who wrote the reply comment.

[0131] If it is determined in step SB21 that approval is necessary (if the determination in step SB21 is YES), the comment approval unit 1323 acquires information on a higher-level manager who can approve the answer comment of the respondent based on the information collected in step SB1 (step SB22). Next, the internal communication unit 133 requests the higher-level manager whose information was acquired in step SB22 to approve the answer comment (step SB23). In other words, the internal communication unit 133 transmits a notification to the respondent terminal 3 of the higher-level manager requesting approval of the answer comment.

[0132] Next, the comment approval unit 1323 judges whether the answer comment was approved in step SB23 (step SB24). If it is judged in step SB24 that the answer comment has not been approved (if the judgment in step SB24 is NO), the comment approval unit 1323 returns the answer comment to the answerer (step SB25). That is, the comment approval unit 1323 transmits a notification to the respondent's respondent terminal 3 requesting that the answer comment be revised. After the processing of step SB25 and if the answerer has made revisions, the processing returns to step SB22.

[0133] On the other hand, if it is determined in step SB24 that the request has been approved (if the result of step SB24 is YES), or if the result of step SB21 is NO, the internal comment receiving unit 132b determines whether or not notification of the approval content is necessary (step SB3). If it is determined in step SB3 that notification is necessary (if the result of step SB3 is YES), the person in charge, department, or customer set in the notification range is notified of the completion of approval (step SB4).

[0134] After the process of step SB4, or if the result of step SB3 is NO, the comment display unit 1325 displays the reply comment for the person in charge, department, or customer set in the notification range (step SB5). After the process of step SB5, the internal comment reception process ends.

[0135] According to the above-described embodiment, customer comments are displayed only to the person in charge of replying to the customer comment and the person who approves the reply comment. This makes it possible to prevent inappropriate reply comments, etc. from being posted by inappropriate people, and therefore to prevent the occurrence of a situation in which customer trust is reduced by inappropriate reply comments. In addition, in this embodiment, the display range of customer comments and reply comments is managed, so that information leaks, etc. do not occur, and damages, etc. caused by information leaks can be prevented.

[0136] In the above embodiment, an example was given in which the provider of the dashboard service is a provider of a building maintenance service, and the users who receive the service are a building management company, but the present invention is not limited to this. The provider of the service may be a building management company, or the users of the facilities in the building may be users.

[0137] In the above embodiment, the information provided to the user via the dashboard is the operation status of the facilities in the building, monitoring status information, disaster status, etc., but the present invention is not limited to this. The information provided to the user via the dashboard may be other information, such as Q&A information related to help desk work aimed at inside or outside the company.

[0138] In addition, the above-described embodiment describes in detail and specifically the configuration of the device and system in order to explain the present invention in an easy-to-understand manner, and is not necessarily limited to having all of the configurations described.

[0139] In addition, the control lines or information lines shown in solid lines in Figure 1 are those considered necessary for explanation, and do not necessarily show all control lines or information lines in the product. In reality, it can be considered that almost all components are connected to each other.

[0140] The layout of the various functional units and databases of the information sharing system 100 according to the embodiment described above is merely an example. The layout of the various functional units and databases can be changed to an optimal layout in terms of the performance, processing efficiency, communication efficiency, and the like of the hardware and software included in the information sharing system 100.

[0141] In the above embodiment, the functions of the information sharing system 100 have been described as being integrally realized by one server device or computer device. However, these functions may be realized by a plurality of computers or server devices connected to each other. The information sharing system 100 may also be configured to include a general-purpose computer device such as a laptop PC and a web browser installed thereon.

[0142] Furthermore, the "information sharing system" according to the present invention may be configured by a system made up of one or more physical computers, or may be a system (e.g., a cloud computing system) realized on a group of physical computing resources (e.g., a cloud platform). When the information sharing system "displays" information for display, it may mean displaying the information for display on a display device possessed by the computer, or the computer may transmit the information for display to a computer for display (in the latter case, the information for display is displayed by the computer for display).

[0143] Furthermore, in the above-described embodiment, functions have been described using the expression "xxx part", but the functions may be realized by one or more computer programs being executed by a processor, or may be realized by one or more hardware circuits (e.g., FPGA or ASIC, etc.), or may be realized by a combination thereof. When a function is realized by a program being executed by a processor, the function may be at least a part of the processor, since the defined processing is performed appropriately using a storage device and / or an interface device, etc. Processing described using a function as the subject may be processing performed by a processor or a device having the processor. [Explanation of symbols]

[0144] 1...information sharing device, 2...user terminal, 3...responder terminal, 100...information sharing system, 131...customer contact section, 112...output section, 132a...customer comment reception section, 132b...internal comment reception section, 133...internal contact section, 144...display content information DB, 1321...display destination allocation section, 1322...notification destination allocation section, 1323...comment approval section, 1324...display destination allocation section, 1325...comment display section

Claims

1. An information sharing system that provides an information sharing service to a user terminal operated by a user, a comment receiving unit that receives an input of a comment related to a specific chart or numerical value that is associated with the chart or numerical value displayed on the user terminal; and an allocation unit that allocates the comment to a person in charge of responding to the comment based on the specific graphical or numerical information and / or information set by a user who is a recipient of the service. Information sharing system.

2. The information set by the user includes at least one of information on a display range of the comment, information on a filtering condition set by the user to filter the content to be displayed on the user terminal, and information indicating the importance of a response to the comment. The information sharing system according to claim 1 .

3. The allocation unit determines whether or not the comment accepted by the comment acceptance unit is a comment that requires a response from a response person, and when it is determined that a response is required, allocates the comment to a response person who will respond to the comment. The information sharing system according to claim 2 .

4. a response content approval unit that determines whether or not approval of a higher-level manager of the response person assigned by the assignment unit is required for the response content of the response person, When the response content approval unit determines that the approval is necessary, the response content approval unit transmits a notification requesting approval of the response content to a terminal operated by the upper-level administrator. The information sharing system according to claim 3 .

5. The display range of the comment can be set to multiple individuals and / or one or more departments, A plurality of individuals assigned by the assignment unit as display destinations of the comment or a plurality of individuals belonging to the department are each given authority to respond to the same comment. The information sharing system according to claim 4.

6. The response content approval unit can set a plurality of individuals and / or one or more departments as the upper level administrator in charge of the response, A plurality of individuals who are assigned by the response content approval unit to the upper manager of the response person in charge or a plurality of individuals who belong to the department are each given the authority to approve the response content by the response person in charge, The first approval from such authorized individuals shall take precedence. The information sharing system according to claim 5 .

7. The screen on which the person in charge of handling the comment assigned by the assignment unit handles the comment is provided with an interface that enables anonymous responses. The information sharing system according to claim 6.

8. The information sharing service is a service for sharing information about maintenance services for a building managed by the user, and the charts or numerical values ​​displayed on the user terminal are charts or numerical values ​​related to the operating status of equipment in the building. The information sharing system according to claim 6.

9. An information sharing method by an information sharing system that provides an information sharing service to a user terminal operated by a user, comprising: a step of accepting input of a comment related to a specific chart or numerical value displayed on the user terminal, the comment being associated with the chart or numerical value; and a step of assigning the comment to a person in charge of responding to the comment based on the specific graphical or numerical information and / or information set by a user who is a recipient of the service. How to share information.

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