Procedure support device, procedure support method, and program

Abstract

To assist in making the execution of procedures easy even when a large number of procedures need to be executed.SOLUTION: A procedure support device comprises: a procedure extraction unit that extracts procedures to be executed by a habitant in the procedures related to a move on the basis of move information related to the move of the habitant transmitted from a habitant terminal; a link generation unit that generates links to websites related to the procedures extracted by the procedure extraction unit; and an application cooperation unit that transmits a list of procedures obtained by categorizing the procedures applied with the links generated by the link generation unit according to work segments to the habitant terminal.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a procedure support device, a procedure support method, and a program. [Background technology]

[0002] There are many procedures related to moving. For example, there are procedures for arranging a moving company. There are procedures for daily infrastructure such as electricity, gas, water, and the Internet. There are procedures for relocation such as moving out and moving in.

[0003] Furthermore, procedures required when moving vary depending on the circumstances of the resident. For example, if you have children, there are child-related procedures to be completed by the local government, such as child allowance. If you own a vehicle, there are procedures to change the owner's address for the registered vehicle and to obtain a new garage certificate. If you have insurance, a credit card, or an account with a financial institution such as a bank, there are procedures related to changing the address of these. Patent Document 1 discloses technology aimed at reducing the burden of various service procedures associated with moving. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2006-236007 A Summary of the Invention [Problem to be solved by the invention]

[0005] However, there are various procedures, and the method of performing the procedure and the period during which the procedure can be performed differ for each procedure. The technology described in Patent Document 1 does not take this into consideration. Since consumers need to perform many procedures in a limited period of time, it is easier for them to perform many procedures if they can understand the method of performing the procedures and the period during which the procedures can be performed.

[0006] The present invention has been made in consideration of the above circumstances, and its purpose is to provide a procedure support device, a procedure support method, and a program that can provide support to make procedures easier to carry out even when a large number of procedures need to be carried out. [Means for solving the problem]

[0007] In order to solve the above-mentioned problems, the procedure support device of the present invention includes a procedure extraction unit that extracts procedures related to moving that are to be performed by a resident based on moving information related to the resident's move transmitted from the resident's terminal, a link generation unit that generates a link that transitions to a site related to the procedure extracted by the procedure extraction unit, and an app integration unit that transmits to the resident's terminal a list of procedures in which the procedures to which the links generated by the link generation unit are assigned are classified according to work category.

[0008] In addition, the procedure support method of the present invention includes a procedure extraction unit that extracts procedures related to moving that are to be performed by a resident based on moving information related to the resident's move transmitted from the resident's terminal, a link generation unit that generates a link that transitions to a site related to the procedure extracted by the procedure extraction unit, and an app integration unit that transmits to the resident's terminal a list of procedures in which the procedures to which the links generated by the link generation unit are assigned are classified according to work category.

[0009] Furthermore, the program according to the present invention is a program for operating as the procedure assistance device described above, and is a program for causing the computer to function as each unit of the procedure assistance device. Effect of the Invention

[0010] According to the present invention, even when a large number of procedures need to be performed, assistance can be provided to facilitate the performance of the procedures. [Brief description of the drawings]

[0011] [Figure 1] 1 is a block diagram showing an example of the configuration of a procedure support system 1 according to an embodiment. [Figure 2A] 2 is a diagram for explaining the processing performed by the procedure support device 10 according to the embodiment. FIG. [Figure 2B] 2 is a diagram for explaining the processing performed by the procedure support device 10 according to the embodiment. FIG. [Figure 2C] 2 is a diagram for explaining the processing performed by the procedure support device 10 according to the embodiment. FIG. [Figure 2D] 2 is a diagram for explaining the processing performed by the procedure support device 10 according to the embodiment. FIG. [Figure 2E] 2 is a diagram for explaining the processing performed by the procedure support device 10 according to the embodiment. FIG. [Figure 2F] 2 is a diagram for explaining the processing performed by the procedure support device 10 according to the embodiment. FIG. [Diagram 3] 2 is a diagram for explaining the processing performed by the procedure support device 10 according to the embodiment. FIG. [Figure 4] 2 is a diagram for explaining the processing performed by the procedure support device 10 according to the embodiment. FIG. [Diagram 5] 2 is a diagram for explaining the processing performed by the procedure support device 10 according to the embodiment. FIG. [Figure 6] 2 is a diagram for explaining the processing performed by the procedure support device 10 according to the embodiment. FIG. [Figure 7] 2 is a diagram for explaining the processing performed by the procedure support device 10 according to the embodiment. FIG. [Figure 8] 2 is a sequence diagram showing the flow of processing performed by procedure support system 1 according to the embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0012] An embodiment of the present invention will be described below with reference to the drawings. In the following, a case where a procedure related to moving is supported will be described as an example. However, the present invention is not limited to this. The present invention can be applied to cases where various procedures need to be performed within a limited period of time, not limited to procedures related to moving.

[0013] 1 is a block diagram showing an example of the configuration of a procedure support system 1 according to an embodiment. The procedure support system 1 includes, for example, a procedure support device 10, a resident terminal 20, a moving company procedure server 30, a lifeline business operator procedure server 40, a local government procedure server 50, and a financial institution procedure server 60. The procedure support device 10, the resident terminal 20, the moving company procedure server 30, the lifeline business operator procedure server 40, the local government procedure server 50, and the financial institution procedure server 60 are communicatively connected via a communication network NW.

[0014] The procedure support device 10 is a computer managed by a business that provides a procedure support service. The procedure support service is a service that supports a resident to easily carry out a procedure related to moving (hereinafter, may be simply referred to as a "procedure"). In response to a request from a device (e.g., a resident terminal 20), the procedure support device 10 transmits information (content data) for displaying content that supports a resident to easily carry out a procedure, for example, content including images, characters (text), and voice. This allows the procedure support device 10 to provide the procedure support service. In this embodiment, a case where the procedure support service is provided via application software related to the procedure support service (hereinafter, referred to as a procedure support app) will be described as an example, but is not limited thereto. The procedure support service may be provided as a web service via a web browser.

[0015] The procedure support device 10 performs various information processing to support the implementation of procedures related to a resident's move. This enables the procedure support device 10 to provide a procedure support service. The functions possessed by the procedure support device 10 can be broadly categorized into the following functions. These functions are used to support the implementation of procedures related to a move.

[0016] (1) A function to extract procedures carried out by consumers The procedure support device 10 has a function of extracting procedures that a resident performs in association with a move. There are various procedures related to a move, but the procedures that a resident performs differ depending on the type of the move, the attributes of the resident, and the like. For example, when a resident moves with a child, there are child-related procedures for a local government, such as child allowance. When a resident owns a vehicle, there are procedures such as changing the address of the owner of the registered vehicle and re-obtaining a garage certificate. In order to extract procedures that a resident performs in association with a move, the procedure support device 10 acquires information (moving information to be described later) that can identify the type of move and the attributes of the resident. By identifying what type of resident is planning to move, it becomes possible to identify the procedures that a resident performs in association with a move without excess or deficiency. In this embodiment, the procedures that a resident performs are extracted based on answers obtained to questions about the move that were asked to the resident. The method of asking these questions will be described in detail later.

[0017] (2) A function that generates links to websites related to procedures The procedure support device 10 has a function of generating a link to transition to a site where the procedure is performed. In recent years, the number of procedures that can be performed online has been increasing, and by performing the procedure online, it is possible to reduce the time required for the procedure compared to the time required to perform the procedure by going to the counter. For procedures that a resident performs in association with moving and that can be performed online, procedure support device 10 generates a link to transition to a site related to the procedure. The link here is information for transitioning to a website (including a portal site) for performing the procedure, and is, for example, information including a URL (Uniform Resource Locator) of the transition destination. By generating a link for performing the procedure, the resident can easily perform the procedure by operating resident terminal 20 to transition to the linked website. In recent years, in response to the liberalization of electricity supply, which is one of the lifelines, it has become possible to select a power supply destination from a plurality of power suppliers. When it is possible to select a power supply destination at the destination where the resident moves, the procedure support device 10 may generate a link for each power supplier that transitions to a site related to the procedure. By generating a link to each power supplier, the resident can access the site of each power supplier by operating the link displayed on the resident terminal 20. Then, the resident can browse the sites of each power provider and select a power supply destination to be used at the destination while comparing the service contents (e.g., rate plans, etc.) of each power supplier. Furthermore, procedure support device 10 may generate a link that transitions to the site of a portal provider. A portal provider is a business that provides a function for performing various procedures collectively and links that enable the procedures to be performed. When links that transition to the sites of the business that is the destination of the procedures are generated, the business that is the destination of the procedures varies depending on the procedure, so procedure support device 10 needs to manage a large number of links and perform maintenance to prevent link breakage, for example. In contrast, when a link that transitions to the site of a portal provider is generated, only the link that transitions to the site of that portal provider needs to be managed, which makes it possible to reduce management costs. Furthermore, the procedure support device 10 may select a portal provider according to the region of the destination of the move. In this case, the procedure support device 10 stores in advance area information indicating in which area (region) the portal provider targets businesses (businesses at the destination of the procedure). Then, based on the area information, the procedure support device 10 selects a portal provider that targets an area including the region of the destination to which the resident is moving, and generates a link to a portal site provided by the selected portal provider.

[0018] (3) A function for managing the progress of each procedure The procedure support device 10 has a function of managing progress for each work section of a procedure. The work section is a section according to the work required to carry out the procedure. The work section is, for example, a section along a time line according to the period in which the procedure can be carried out. For example, the work section may be a section for procedures to be carried out early once the move is decided, a section for procedures to be carried out up to two weeks before the move, a section for procedures to be carried out one week before the move, and a section for procedures to be carried out within two weeks after the move. By classifying the procedures according to the work section, it becomes easier for the consumer to understand by when the procedure needs to be carried out. Furthermore, the procedure support device 10 associates, with each procedure performed by the resident, information (a completion flag) indicating whether the procedure has been completed. By associating a completion flag with each procedure, it becomes easier to understand which procedures have been completed and which procedures have not yet been completed. Then, the procedure support device 10 manages the progress of the procedure for each classified work section. The procedure support device 10 receives, for example, information indicating the progress of the procedure transmitted from the resident terminal 20. Alternatively, the procedure support device 10 may be configured to receive information indicating the progress of the procedure from the business operator at the procedure destination. In this case, for example, when a procedure (e.g., a procedure to request a move) is performed by a resident at a moving company, the moving company procedure server 30 notifies the procedure support device 10 that the procedure related to the resident's move request has been completed as information indicating the progress of the procedure. Based on the received information indicating the progress of the procedure, the procedure support device 10 updates the completion flag associated with the procedure and calculates the number of procedures (number of incomplete procedures) that have not been completed among the procedures classified into the work category. The procedure support device 10 associates the calculated number of incomplete procedures with the task category. By associating the number of incomplete procedures with each task category, it becomes easier to understand how many procedures need to be completed and by when. This makes it easier for consumers to complete a large number of procedures without missing any.

[0019] The resident terminal 20 is a computer operated by a resident. The resident terminal 20 is, for example, a terminal device such as a PC (personal computer), a mobile phone such as a smartphone, or a tablet terminal. The resident in the embodiment is a user who uses the procedure support service using the resident terminal 20. The resident terminal 20 operates by executing a procedure support app. The resident terminal 20 transmits a request based on the resident's operation to the procedure support device 10, and displays an image related to the procedure related to moving by receiving content data transmitted in response to the request.

[0020] The moving company procedure server 30 is a computer managed by a moving company. The moving company procedure server 30 is capable of receiving an order for a move in response to a request from the resident terminal 20. For example, a resident operates a link displayed on the resident terminal 20 to access a portal site where the resident can carry out procedures related to the move with various moving companies. The resident can select a company to request the move to by operating according to the guidance of the portal site displayed on the resident terminal 20, and carry out the procedures to request the move. The lifeline business procedure server 40 is a computer managed by a business that provides a lifeline. The lifeline here refers to facilities and equipment that are the basis of life, such as electricity, gas, water, and the Internet. The lifeline business procedure server 40 can accept procedures such as contract changes in response to a request from the consumer terminal 20. The local government procedure server 50 is a computer device that performs procedures associated with moving at a public institution such as a local government. The local government procedure server 50 can accept procedures such as moving-out notifications and moving-in notifications in response to requests from the resident terminal 20. The financial institution procedure server 60 is a computer managed by a financial institution such as a bank. The financial institution procedure server 60 is capable of accepting procedures such as contract changes related to an account in response to a request from the consumer terminal 20.

[0021] The above-mentioned moving company, the business providing the lifeline, the local government, and the financial institution are businesses (businesses where procedures are to be performed) that accept procedures related to contract changes such as changing the address in response to a request from the resident terminal 20. For example, the moving company procedure server 30, the lifeline business procedure server 40, the local government procedure server 50, and the financial institution procedure server 60 are computers that provide websites that are the transition destinations of links (links that transition to sites related to procedures) generated by the procedure support device 10. In this embodiment, the procedure support system 1 may include at least a computer managed by the business where procedures are to be performed. The procedure support system 1 may include only a part of the devices of the moving company procedure server 30, the lifeline business procedure server 40, the local government procedure server 50, and the financial institution procedure server 60, or may include a computer managed by a business where procedures are to be performed that is different from these.

[0022] As shown in Figure 1, the procedure support device 10 includes, for example, a moving information acquisition unit 100, a procedure extraction unit 101, a procedure classification unit 102, a link generation unit 103, a progress management unit 104, an application integration unit 105, a procedure information storage unit 106, and a question information storage unit 107.

[0023] The moving information acquisition unit 100 acquires information related to the movement of a resident (moving information). The moving information is information that can identify procedures that a resident will carry out in conjunction with the movement. The moving information acquisition unit 100 acquires, as moving information, answers obtained to questions about the movement that are asked of the resident. A method of asking questions about the movement to the resident will be explained in detail later. The moving information acquisition unit 100 outputs the acquired moving information to the procedure extraction unit 101.

[0024] The procedure extraction unit 101 extracts procedures to be performed by the resident that are identified based on the moving information from various procedures related to moving. The procedure extraction unit 101 acquires the moving information from the moving information acquisition unit 100, and extracts procedures to be performed by the resident based on the acquired moving information. The procedure support device 10 extracts procedures to be performed by the resident, for example, using a table (for example, procedure information described later) in which questions related to moving are associated with procedures corresponding to answers to the questions. The procedure extraction unit 101 outputs the extracted procedures to the procedure classification unit 102.

[0025] The procedure classification unit 102 classifies the procedures extracted by the procedure extraction unit 101 according to the task category. The procedure classification unit 102 classifies the procedures extracted by the procedure extraction unit 101 according to the task category corresponding to the period in which the procedure can be performed.

[0026] The link generating unit 103 generates a link for transitioning to a site related to the procedure extracted by the procedure extracting unit 101 .

[0027] The progress management unit 104 calculates the number of incomplete procedures in the procedures classified into each work category classified by the procedure classification unit 102. If the extracted procedure is incomplete at the time when the procedure extraction unit 101 extracts the procedure, the number of procedures classified into the work category is the number of incomplete procedures. Each time the progress of a procedure is sent from the resident terminal 20 or the business operator at the destination of the procedure notifies the resident that the procedure has been completed, the progress management unit 104 updates the completion flag and the number of incomplete procedures.

[0028] The application linking unit 105 transmits the content data to the resident terminal 20, thereby causing images, characters, etc. relating to procedures relating to moving that correspond to the content data to be displayed on the display screen of the resident terminal 20, and also causes audio guidance, etc. corresponding to the displayed images, characters, etc. to be output. This image relating to procedures relating to moving is, for example, an image showing a list of procedures (see Figs. 3 and 4). The image showing the list of procedures shows task categories into which procedures performed by the resident are classified (see images G7 to G10 in Fig. 3). Furthermore, the image showing the list of procedures shows uncompleted procedures for each task category (see images G70 to G100 in Fig. 4).

[0029] When the application cooperation unit 105 transmits content data to the resident terminal 20 to display an image showing a list of procedures on the resident terminal 20, and when a task category is selected by the resident's operation or the like, the application cooperation unit 105 transmits content data corresponding to an image showing the procedure items classified in the selected task category to the resident terminal 20. As a result, an image showing the procedure items classified in the task category is displayed on the resident terminal 20 (see Figs. 5 and 6). In the image showing the procedure items classified in the task category, an image showing whether or not the procedure has been completed (see images G920 and G923 in Fig. 6) and an image showing whether or not the procedure can be performed online (see images G921 and G924 in Fig. 6) are displayed for each procedure. For a procedure that can be performed online, an image showing a link to a site related to the procedure (see image G922 in Fig. 6) is displayed. For a procedure that does not support online, an image showing that fact (see image G925 in Fig. 6) is displayed.

[0030] The application linking unit 105 also receives the progress of a procedure from the consumer terminal 20 (or the business where the procedure is to be performed), and transmits content data of content including images, text, etc. updated based on the received progress to the consumer terminal 20. The application linking unit 105 transmits content data corresponding to a list of procedures with the number of incomplete procedures updated based on the progress of the procedure received from the consumer terminal 20 to the consumer terminal 20. Furthermore, when a task category is selected by operation by the consumer, etc., content data corresponding to images of procedure items classified in the task category with updated completion flags is transmitted to the consumer terminal 20. As a result, images of procedure items classified in the task category with updated completion flags are displayed on the consumer terminal 20.

[0031] Furthermore, the application linking unit 105 transmits content data corresponding to images of questions related to moving (see FIG. 2A to FIG. 2F) to the resident terminal 20 in response to a request from the resident terminal 20. The images of questions related to moving are images corresponding to a series of questions generated according to a question scenario. The question scenario is information that specifies the order in which various questions related to moving are asked and specifies what next question is to be asked depending on the answer obtained from the resident. The question scenario is stored in advance, for example, in the question information storage unit 107 described later. The application linking unit 105 receives answers to questions from the resident terminal 20, outputs the received answers to the moving information acquisition unit 100, and transmits content data corresponding to an image of the next question identified based on the content of the answer received from the resident terminal 20 and the question scenario to the resident terminal 20.

[0032] The procedural information storage unit 106 stores information related to procedures (procedural information). The procedural information is a procedure carried out in relation to moving, and is information associated with a condition for carrying out the procedure. For example, the procedural information is information indicating that child allowance procedures should be carried out in response to a condition of moving with children. The procedural information of this embodiment is information that associates an answer to a question with a procedure specified according to the answer. The question information storage unit 107 stores information (question information) indicating a question according to a question scenario.

[0033] The memory unit (including the procedure information memory unit 106 and the question information memory unit 107) provided in the procedure assistance device 10 is configured with a storage medium, for example, a hard disk drive (HDD), a flash memory, an electrically erasable programmable read only memory (EEPROM), a random access read / write memory (RAM), a read only memory (ROM), or any combination of these storage media. The memory unit provided in the procedure assistance device 10 stores programs for executing various processes of the procedure assistance device 10, and temporary data used when performing various processes.

[0034] In addition, the functional units (including the moving information acquisition unit 100, the procedure extraction unit 101, the procedure classification unit 102, the link generation unit 103, the progress management unit 104, and the application integration unit 105) of the procedure support device 10 are realized by having a CPU (Central Processing Unit) provided as hardware in the procedure support device 10 execute a program stored in a memory unit provided in the procedure support device 10.

[0035] Here, the processing performed by the procedure support device 10 will be described with reference to Fig. 2 to Fig. 7. Fig. 2 to Fig. 7 are diagrams showing examples of images displayed on the resident terminal 20 according to the embodiment. Fig. 2 to Fig. 7 show examples of images displayed on the resident terminal 20.

[0036] FIG. 2 (FIG. 2A to FIG. 2F) shows an example of a series of images asking questions about moving, which are displayed on the resident terminal 20 based on content data transmitted from the procedure assistance device 10. The question images are, for example, moving images accompanied by audio guidance. The resident can understand the content of the question by listening to the audio guidance or by reading the wording of the question displayed on the image. By providing audio guidance, the resident can receive a response as if he or she were receiving a detailed explanation from a staff member at the counter. This allows the resident to accurately understand the question before answering it. In addition, in a video with audio guidance, a three-dimensional virtual space, so-called the Metaverse, may be used.

[0037] FIG. 2A shows an example of a question asking about the planned date of moving. As shown in the example of this figure, the image of the question includes images G2 to G4 showing the question. Image G2 is an image showing the content of the question. Image G3 is an image for inputting an answer to the question. Image G4 is an image showing an operation button for displaying the next question. A resident can answer the question by operating image G3. When an answer is given by the resident's operation, the resident terminal 20 transmits information showing the answer to the procedure support device 10. In addition, when the resident operates image G4, the resident terminal 20 transmits information showing that image G4 has been operated to the procedure support device 10. When the procedure support device 10 receives information showing that image G4 has been operated from the resident terminal 20, it transmits content data of content (for example, FIG. 2B) including an image and text showing the content of the next question to the resident terminal 20. As a result, an image, text, etc. showing the content of the next question are displayed on the resident terminal 20.

[0038] FIG. 2B shows an example of a question asking about the address before moving. FIG. 2C shows an example of a question asking about the person who will move. FIG. 2D to FIG. 2F show examples of questions asking about the person who will move. An example of a question asking about whether any procedure has already been performed is shown. FIG. 2D shows an example of a question asking about whether any procedure has already been performed in the procedure related to lifelines. FIG. 2E shows an example of a question asking about whether any procedure has already been performed in the procedure for moving out or moving in. FIG. 2F shows an example of a question asking about whether any procedure has already been performed in the procedure related to children. FIG. 2F is an example of a question that is asked when the answer to the question shown in FIG. 2C indicates that the person who will move includes children. In this way, in a series of questions related to moving, questions are asked according to a question scenario. In the question scenario, the next question is prescribed depending on the answer to the previous question.

[0039] Questions other than those shown in the example in Fig. 2 may be asked. For example, questions may be asked about the address of the new address, whether or not the user has a My Number card, whether or not procedures to arrange for a moving company have been completed, whether or not procedures related to communications and broadcasting have been completed, whether or not procedures related to contract changes with a financial institution have been completed, whether or not procedures related to a driver's license, car, motorcycle, or other vehicle have been completed, etc. These questions can be asked by defining the content of the questions and the order of the questions in a question scenario.

[0040] 3 and 4 show examples of images showing a list of procedures displayed on the resident terminal 20 based on the content data transmitted from the procedure support device 10. This image is, for example, a moving image with audio guidance, as in FIG. 2. As described above, the list of procedures changes dynamically depending on the answer to the question. For example, if the answer to the question is "The procedure related to electricity has been completed", the procedure list shows that the procedure for the procedure item related to electricity is "completed". On the other hand, if the answer to the question is "The procedure related to electricity has not been completed", the procedure list shows that the procedure for the procedure item related to electricity is "not completed". Also, if the answer to the question is "The child does not fall under the target person who moves", the procedure list does not display the procedure items related to children, such as child allowance. On the other hand, if the answer to the question is "The child falls under the target person who moves", the procedure list displays the procedure items related to children, such as child allowance. In addition, if the question is answered with "I have a My Number card," then for procedures that can be performed online using the My Number card, a link will be generated in the list of procedures that will take the user to the website where the procedure can be performed.

[0041] As shown in the example of FIG. 3, the image showing the list of procedures includes images G5 to G10. Image G5 is an image showing the planned date of moving. The task division is set based on this planned date. Image G6 is an image for setting whether or not to make a reminder. Whether or not to make a reminder can be set arbitrarily by the resident's operation. The system may be configured so that the resident can confirm or change the conditions for notifying the reminder. This reminder is a function for sending a push notification to the resident terminal 20 to prevent the deadline for the procedure from passing. For example, when the date on which the procedure can be performed arrives for each procedure, the resident terminal 20 is notified of the fact by a push notification. In addition, when the period during which the procedure can be performed has passed and the completion flag for the procedure indicates "incomplete", the resident terminal 20 is notified of the fact by a push notification. Although the above description has been given by way of an example of a case where a notification is sent by a push notification, the present invention is not limited to this, and the reminder may be sent by any notification method, such as an email or a message notification sent to a mobile phone number.

[0042] Images G7 to G10 are images showing work categories. Image G7 is an image showing a work category into which procedures to be performed early once the move is decided are classified. Image G8 is an image showing a work category into which procedures to be performed up to two weeks before the move are classified. Image G9 is an image showing a work category into which procedures to be performed up to one week before the move are classified. Image G10 is an image showing a work category into which procedures to be performed within two weeks after the move are classified. As shown in the example of this figure, images G7 to G10 may show specific dates two weeks before the move, one week before the move, and two weeks after the move, based on the scheduled date of the move. Showing specific dates allows the resident to recognize the deadline for the procedure.

[0043] As shown in the example of FIG. 4, the work items of the image showing the list of procedures include images G70 to G100. Image G70 is an image showing the number of incomplete procedures in the work category of image G7 (a work category in which procedures to be performed early once the move is decided are classified). Image G80 is an image showing the number of incomplete procedures in the work category of image G8 (a work category in which procedures to be performed up to two weeks before the move are classified). Image G90 is an image showing the number of incomplete procedures in the work category of image G9 (a work category in which procedures to be performed up to one week before the move are classified). Image G100 is an image showing the number of incomplete procedures in the work category of image G10 (a work category in which procedures to be performed within two weeks after the move are classified).

[0044] 5 and 6 show examples of images that are displayed when the work item shown in FIG. 3 is selected.

[0045] The example of FIG. 5 shows an example of an image that is displayed when an operation is performed to select image G8 of FIG. 3 (a work category into which procedures to be performed up to two weeks before the move are classified). As shown in the example of this figure, images showing procedure items for each work category include images G80 to G82. Image G80 is an image showing the work category. Image G81 is an image showing a category of procedures classified in that work category according to the business type of the procedure destination. Image G82 is an image showing procedure items classified in that work category. In image G82, procedure items may be shown according to the priority order of the procedures.

[0046] In the example of FIG. 6, an example of an image displayed when an operation to select image G9 (a work category into which procedures to be performed up to one week before moving) in FIG. 3 is performed is shown. As shown in the example of this figure, images showing procedure items for each work category include images G90 to G92. Image G90 is an image showing a work category. Image G91 is an image showing a category according to the business type of the procedure destination among the procedures classified in the work category. Image G92 is an image showing procedure items classified in the work category. In image G92, images G920 and G923 showing whether or not the procedure has been completed are shown for each procedure item. For example, a resident can set whether or not the procedure has been completed by tapping images G920 and G923. Alternatively, the procedure support service may be linked with the business destination of the procedure, and the completion flag may be updated when the business destination of the procedure notifies the user that the procedure has been completed, so that procedure support device 10 shows whether or not the procedure has been completed in images G920 and G923. Furthermore, in image G92, images G921 and G924 are displayed for each procedure item to indicate whether the procedure can be performed online. For procedures for which online procedures are available, image G922 is displayed to transition to a website where the procedure can be performed online. For procedures that do not support online procedures, image G925 is displayed indicating this fact. For procedures that do not support online procedures, it may be possible to indicate whether the procedure must be performed in person, whether the procedure can be performed by mail, etc.

[0047] Fig. 7 shows an example of an image that is displayed when image G922 (image for transitioning to a website where online procedures are performed) shown in Fig. 6 is selected. As shown in the example of this figure, when image G922 is operated, a banner corresponding to link L for transitioning to a website where online procedures are performed is displayed. If there are multiple business entities that are the destinations for procedures, each banner may be displayed.

[0048] Here, the flow of processing performed by procedure support system 1 will be described with reference to Fig. 8. Fig. 8 is a diagram for explaining processing performed by procedure support system 1 according to the embodiment.

[0049] First, the procedure support device 10 transmits content data corresponding to a question to the consumer terminal 20 in response to a request from the consumer terminal 20 (step S10). The consumer terminal 20 receives the content data and displays a question based on the received content data on the display screen (step S11). The consumer terminal 20 acquires an answer to the question in response to an input operation by the consumer (step S12). The consumer terminal 20 transmits the answer to the question to the procedure support device 10 (step S13).

[0050] The procedure support device 10 receives the answer sent from the resident terminal 20 (step S14). Based on the received answer, the procedure support device 10 extracts procedures to be performed by the resident in association with the move from among various procedures related to the move (step S15). The procedure support device 10 classifies the extracted procedures into work categories (step S16). If an extracted procedure can be performed online, the procedure support device 10 generates a link to perform the procedure (step S17). The procedure support device 10 transmits content data corresponding to the list of procedures to the resident terminal 20 (step S18).

[0051] The resident terminal 20 receives the content data and displays a list of procedures based on the received content data on the display screen (step S19). After that, when the procedure is completed, the resident terminal 20 acquires an operation indicating that the procedure is completed (step S20). The resident terminal 20 transmits information indicating that the procedure is completed to the procedure assistance device 10 (step S21).

[0052] The procedure support device 10 receives information (information indicating that the procedure has been completed) transmitted from the resident terminal 20 (step S22). The procedure support device 10 updates the list of procedures based on the received information (step S23). The procedure support device 10 updates the completion flag to update the image showing the procedure items for each work category to an image indicating that the procedure has been completed. The procedure support device 10 updates the number of uncompleted procedures in the image showing the list of procedures. The procedure support device 10 transmits content data corresponding to the updated list of procedures to the resident terminal 20 (step S24).

[0053] As described above, the procedure support device 10 of the embodiment includes the procedure extraction unit 101, the link generation unit 103, and the application linking unit 105. The procedure extraction unit 101 extracts procedures to be performed by the resident from among procedures related to moving, based on moving information related to the resident's move transmitted from the resident terminal 20. The link generation unit 103 generates a link to transition to a site related to the procedure extracted by the procedure extraction unit 101. The application linking unit 105 transmits the list of procedures (a list of procedures in which the procedures to which links are attached are classified according to the work category) generated by the link generation unit 103 to the resident terminal 20. In this way, the procedure support device 10 of the embodiment can present the resident with a list of procedures classified according to the work category. Furthermore, links are attached to the procedures. Therefore, the resident can grasp the entire procedure that he or she needs to perform, together with the rough order in which the procedures are performed, and can use the links when performing the procedures. Therefore, even when a large number of procedures need to be performed, it is possible to support the resident to easily perform the procedures.

[0054] The procedure support system 1 and the procedure support device 10 in the above-mentioned embodiment may be realized in whole or in part by a computer. In that case, a program for realizing this function may be recorded in a computer-readable recording medium, and the program recorded in the recording medium may be read into a computer system and executed to realize the function. The term "computer system" as used herein includes hardware such as an OS and peripheral devices. The term "computer-readable recording medium" refers to portable media such as flexible disks, optical magnetic disks, ROMs, and CD-ROMs, and storage devices such as hard disks built into a computer system. The term "computer-readable recording medium" may also include a medium that dynamically holds a program for a short period of time, such as a communication line when a program is transmitted via a network such as the Internet or a communication line such as a telephone line, and a medium that holds a program for a certain period of time, such as a volatile memory inside a computer system that is a server or client in that case. The above-mentioned program may be a program for realizing a part of the above-mentioned function, or may be a program that can realize the above-mentioned function in combination with a program already recorded in the computer system, or may be a program that is realized using a programmable logic device such as an FPGA (Field Programmable Gate Array).

[0055] Although an embodiment of the present invention has been described in detail above with reference to the drawings, the specific configuration is not limited to this embodiment, and designs that do not deviate from the gist of the present invention are also included. [Explanation of symbols]

[0056] 1... procedure support system, 10... procedure support device, 100... moving information acquisition unit, 101... procedure extraction unit, 102... procedure classification unit, 103... link generation unit, 104... progress management unit, 105... application linkage unit, 107... question information storage unit, 20... consumer terminal

Claims

1. a procedure extraction unit that extracts a procedure to be performed by a resident from among procedures related to moving, based on moving information related to the resident's move transmitted from the resident terminal; a link generating unit that generates a link to a site related to the procedure extracted by the procedure extracting unit; an application linking unit that transmits to the resident terminal a list of procedures in which the procedures to which the links generated by the link generating unit are assigned are classified according to task categories; A procedure support device comprising:

2. A progress management unit is further provided that calculates the number of incomplete procedures, which is the number of procedures that have not been completed in the list of procedures transmitted to the resident terminal, based on the progress of the procedures related to the move transmitted from the resident terminal, The application cooperation unit transmits a list of procedures indicating the number of the uncompleted procedures for each of the work categories to the resident terminal. The procedure support device according to claim 1.

3. a question information storage unit that stores a question scenario including a series of questions related to the moving; the procedure extraction unit regards an answer notified from the resident terminal to a question according to the question scenario stored in the question information storage unit as the moving information, and extracts a procedure related to the moving based on the moving information. The procedure support device according to claim 1.

4. A procedure extraction unit extracts a procedure to be performed by the resident from among procedures related to the move, based on moving information related to the resident's move transmitted from the resident terminal; a link generating unit generating a link for transitioning to a site related to the procedure extracted by the procedure extracting unit; The application linking unit transmits to the resident terminal a list of procedures in which the procedures to which the links generated by the link generating unit are assigned are classified according to task categories. Procedural assistance methods. Delivery method.

5. A program for causing a computer to operate as the procedure support device according to any one of claims 1 to 3, the program causing the computer to function as each unit of the procedure support device.

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