Money processor, money processing system, and processing method

Abstract

To provide a customer-operated money processor that ensures both appropriate response by staff and reduction of the staff's response burden.SOLUTION: A money processor that can be operated by a user to execute transaction processing related to money and can also send an alarm to a staff device includes: a transaction unit for performing at least one of deposit from the user or payment to the user; an operation unit for accepting operations from the user; a communication unit for communicating with the staff device; and a control unit for controlling the transaction unit based on operations accepted by the operation unit and executing the transaction processing. The control unit includes: a determination unit for detecting an abnormal state that has occurred in the transaction processing and determining whether the abnormal state is of a first abnormality type or a second abnormality type; and an alarm control unit for controlling the communication unit to send an alarm to the staff device when the determination unit determines that the abnormal state is the first abnormality type, and not to send the alarm when the determination unit determines that the abnormal state is the second abnormality type.SELECTED DRAWING: Figure 6

Description

[Technical field]

[0001] The present disclosure relates to a currency processing device, a currency processing system, and a processing method. [Background technology]

[0002] Conventionally, in the branches of financial institutions such as banks, in order to manage currency and the like within the branch, a currency handling device such as that shown in Patent Document 1 is used. In general, the currency handling device is operated by a staff member of the branch. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2018-206309 A Summary of the Invention [Problem to be solved by the invention]

[0004] In recent years, banks have been reducing the number of staff at their branches due to factors such as labor shortages, work style reforms, and low-profit structures. For this reason, while in the past, store clerks operated currency processing devices, efforts have been started to reduce the number of store clerks and have customers directly operate the currency processing devices. In such branches, when an alarm or the like is issued from the currency processing device, the clerk rushes to the user of the currency processing device and helps the user with the operation of the currency processing device. Such clerks tend to be required to respond to a wide range of issues other than helping the user, and tend to be busy all the time. If the clerk rushes to the currency processing device every time an alarm is issued from the currency processing device, etc., the burden on the clerk becomes excessive, which may lead to a deterioration of the working environment of the clerk. For this reason, there is a demand for improvements in currency processing devices, etc., that not only issue an alarm, but also perform self-recovery processing if self-recovery is possible, thereby reducing the frequency of issuing an alarm and reducing the burden on the clerk.

[0005] The object of the present disclosure is to provide a means for achieving both appropriate response by an attendant and reduction of the attendant's response burden in a currency processing device operated by a customer. [Means for solving the problem]

[0006] (1) As a means for solving the above-mentioned problems, a currency processing device according to a first aspect of the present disclosure is a currency processing device that is operated by a user to execute transaction processing related to currency and to issue an alert to an attendant device, and includes a transaction unit that performs at least one of depositing money from the user or withdrawing money to the user, an operation unit that accepts operations from the user, a communication unit that communicates with the attendant device, and a control unit that controls the transaction unit to execute the transaction processing based on the operation accepted by the operation unit, wherein the control unit detects an abnormal condition that has occurred during the transaction processing and determines whether the abnormal condition is a first abnormality type or a second abnormality type, and an alert control unit that controls the communication unit to issue the alert to the attendant device if the determination unit determines that the abnormality is the first abnormality type, and does not issue the alert if the determination unit determines that the abnormality is the second abnormality type.

[0007] (2) In the currency processing device described in (1) above, it is preferable that when the judgment unit detects a media abnormality of the currency as the abnormal condition, it judges the abnormal condition to be the first abnormality type, and when the judgment unit detects a currency transportation abnormality as the abnormal condition, it judges the abnormal condition to be the second abnormality type.

[0008] (3) In the currency processing device described in (1) or (2) above, it is preferable that when the judgment unit detects a medium abnormality in the currency, the reporting control unit executes the reporting and transmits the denomination of the currency to the attendant device.

[0009] (4) In the currency handling device described in (1) to (3) above, when the judgment unit detects an abnormality in the transport of the currency as the abnormal condition consecutively for a number of times exceeding a predetermined threshold value, it is preferable that the judgment unit judges the abnormal condition to be the first abnormality type.

[0010] (5) In the currency processing device described in (1) to (4) above, when the determination unit detects that the abnormal condition is that some of the dispensed currency has been left behind by the transaction unit, the determination unit determines the abnormal condition to be the first abnormality type, and when the determination unit detects that the abnormal condition is that all of the dispensed currency has been left behind by the transaction unit, the determination unit determines the abnormal condition to be the second abnormality type.

[0011] (6) In the currency handling device described in (1) to (5) above, when the determination unit detects that some of the currency has been left behind, the control unit preferably stops the transaction process being performed and prohibits the start of subsequent transaction processes, and when the determination unit detects that all of the currency has been left behind, preferably retains the currency remaining in the transaction unit inside the currency handling device and allows the start of subsequent transaction processes.

[0012] (7) In the currency handling device described in (1) to (6) above, it is preferable that the transaction unit is configured to be able to detect whether the banknote deposited by the user is a stuck banknote and to be able to detect the left and right serial numbers of the banknote, and when the determination unit detects, as the abnormal state, that the banknote is a stuck banknote and the left and right serial numbers of the banknote do not match, it determines the abnormal state to be the first abnormality type, and when the determination unit detects, as the abnormal state, that the banknote is a stuck banknote and the left and right serial numbers of the banknote match, it determines the abnormal state to be the second abnormality type.

[0013] (8) In the currency processing device described in (1) to (7) above, it is preferable that the determination unit detects a stop operation of the transaction processing from the user accepted by the operation unit, and if the determination unit detects the stop operation not exceeding a predetermined threshold number of times as the abnormal condition, determines the abnormal condition to be the second abnormality type, and if the determination unit detects the stop operation exceeding a predetermined threshold number of times as the abnormal condition, determines the abnormal condition to be the first abnormality type.

[0014] (9) In the currency processing device described in (1) to (8) above, the transaction unit is configured to be able to detect the insertion of a foreign object and the removal of the foreign object by the user, and it is preferable that the judgment unit judges the abnormal condition to be the first abnormality type when the insertion of the foreign object is detected as the abnormal condition and the removal of the foreign object is not detected, and judges the abnormal condition to be the second abnormality type when the judgment unit detects a condition in which the insertion of the foreign object is detected as the abnormal condition and the removal of the foreign object is detected.

[0015] (10) As a means for solving the above-mentioned problems, a currency processing device according to a second aspect of the present disclosure is a currency processing device that is operated by a user to perform transaction processing related to currency and to issue an alert to an attendant device, and includes a transaction unit that performs at least one of depositing money from the user or withdrawing money to the user, an operation unit that accepts operations from the user, a communication unit that communicates with the attendant device, and a control unit that controls the transaction unit to execute the transaction processing based on the operation accepted by the operation unit, and the control unit includes a determination unit that detects the operation accepted by the operation unit from the user in the transaction processing and determines whether the operation is a first operation type or a second operation type, and an alert control unit that controls the communication unit to issue the alert to the attendant device if the determination unit determines that the operation is the first operation type, and does not issue the alert if the determination unit determines that the operation is the second operation type.

[0016] (11) In the currency processing device described in (10) above, it is preferable that the determination unit determines the operation to be the first operation type when the amount indicated by the detected operation exceeds a predetermined threshold amount, and determines the operation to be the second operation type when the amount indicated by the detected operation does not exceed the threshold amount.

[0017] (12) In the currency processing device described in (10) or (11) above, when the detected operation is a withdrawal or exchange operation, if the operation includes the desired amount of unused currency, it is preferable that the determination unit determines the operation to be the first operation type, and if the operation does not include the desired amount of unused currency, it determines the operation to be the second operation type.

[0018] (13) In the currency processing device described in (10) to (12) above, it is preferable that the reporting control unit executes the reporting and transmits the desired amount to the attendant device when the operation detected by the determination unit includes a desired amount of unused currency.

[0019] (14) In the currency processing device described in (10) to (13) above, when the detected operation is a withdrawal or exchange operation and includes a request for dispensing small denomination currency, if the amount of small denomination currency related to the dispensing request exceeds the remaining amount stored in the currency processing device, it is preferable that the determination unit determines the operation to be the first operation type, and if the amount of small denomination currency related to the dispensing request does not exceed the remaining amount stored in the currency processing device, it determines the operation to be the second operation type.

[0020] (15) In the currency processing device described in (10) to (14) above, it is preferable that the reporting control unit executes the reporting and transmits the amount of small denomination currency to the attendant device when the amount of small denomination currency related to the dispensing request exceeds the remaining amount stored in the currency processing device.

[0021] (16) As a means for solving the above-mentioned problems, a currency processing device according to a third aspect of the present disclosure is a currency processing device that is operated by a user to execute transaction processing related to currency and to issue an alert to an attendant device, and includes at least a transaction unit that deposits money from the user, an operation unit that accepts operations from the user, a communication unit that communicates with the attendant device, and a control unit that controls the transaction unit to execute the transaction processing based on the operation accepted by the operation unit, and the control unit includes a determination unit that detects the accepted amount accepted by the transaction unit from the user in the transaction processing and determines whether the accepted amount falls within a first amount range or a second amount range, and an alert control unit that controls the communication unit to issue the alert to the attendant device if the determination unit determines that the accepted amount falls within the first amount range, and does not issue the alert if the determination unit determines that the accepted amount falls within the second amount range.

[0022] (17) In the currency processing device described in (16) above, it is preferable that when the judgment unit judges that the amount is within the first amount range, the reporting control unit executes the reporting and transmits the received amount to the attendant device.

[0023] (18) A currency handling system according to a fourth aspect of the present disclosure includes the currency handling device according to any one of (1) to (17) above, and the attendant device.

[0024] (19) As a means for solving the above-mentioned problems, a processing method according to a fifth aspect of the present disclosure is a processing method performed on a currency processing device that is operated by a user to execute transaction processing related to currency and can issue an alert to an attendant device, and includes a processing execution step in which an operation unit controls a transaction unit to execute the transaction processing based on an operation received from the user, a determination step of detecting an abnormal condition that has occurred in the transaction processing and determining whether the abnormal condition is a first abnormality type or a second abnormality type, and an alert control step of controlling a communication unit to issue the alert to the attendant device if the abnormality is determined to be the first abnormality type, and not issuing the alert if the abnormality is determined to be the second abnormality type.

[0025] (20) As a means for solving the above-mentioned problems, a processing method according to a sixth aspect of the present disclosure is a processing method performed on a currency processing device that is operated by a user to execute transaction processing related to currency and to issue an alert to an attendant device, and includes a processing execution step in which an operation unit controls a transaction unit to execute the transaction processing based on an operation received from the user, a determination step in which the operation unit detects the operation received from the user in the transaction processing and determines whether the operation is a first operation type or a second operation type, and an alert control step in which, if the operation is determined to be the first operation type, a communication unit is controlled to issue the alert to the attendant device, and, if the operation is determined to be the second operation type, the alert is not issued.

[0026] (21) As a means for solving the above-mentioned problems, a processing method according to a seventh aspect of the present disclosure is a processing method performed on a currency processing device that is operated by a user to execute transaction processing related to currency and to issue an alert to an attendant device, and includes a processing execution step in which an operation unit controls a transaction unit to execute the transaction processing based on an operation accepted from the user, a determination step in which the transaction unit detects an accepted amount accepted from the user in the transaction processing and determines whether the accepted amount falls within a first amount range or a second amount range, and an alert control step in which, if it is determined to be within the first amount range, a communication unit is controlled to issue the alert to the attendant device, and if it is determined to be within the second amount range, the alert is not issued. Effect of the Invention

[0027] According to the present disclosure, in a currency processing device operated by a customer, it is possible to achieve both appropriate response by an attendant and a reduction in the attendant's response burden. [Brief description of the drawings]

[0028] [Figure 1] FIG. 1 is a schematic diagram showing a currency processing system in a store. [Diagram 2] FIG. [Diagram 3]FIG. 2 is a diagram showing the inside of the banknote transaction device. [Figure 4] FIG. 2 is a diagram showing the inside of the coin transaction device. [Diagram 5] 2 is a block diagram showing the control configuration of the currency handling device. FIG. [Figure 6] FIG. 2 is a flow chart showing a transaction device of a currency processing device. [Figure 7] 11 is a diagram illustrating an example of a state corresponding to a first operation type. FIG. [Figure 8] 11 is a diagram illustrating an example of a state corresponding to a first abnormality type and a state corresponding to a second abnormality type. FIG. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0029] Hereinafter, a currency handling device, a currency handling system, and a currency handling method according to the present disclosure will be described with reference to the drawings. Note that the present disclosure is not limited to the following embodiments, and various modifications are possible without departing from the spirit and scope of the present disclosure.

[0030] [Overview of the currency handling system] The currency handling system in this embodiment will be described. The currency handling system includes a currency handling device 1 and an attendant device 5. Fig. 1 shows a currency handling system installed in a store such as a bank branch or a satellite office. The illustrated currency handling system includes the currency handling device 1, an automated teller machine 2, a counter reception terminal 3, a remote consultation terminal 4, and an attendant device 5.

[0031] The currency handling device 1 is used, for example, by corporate customers and the like to carry out large cash transactions and exchange cash.

[0032] The automated teller machine 2 is used by individual customers to deposit and withdraw cash from bank accounts.

[0033] The counter reception terminal 3 is, for example, a large monitor equipped with a touch panel, and displays guidance to various terminals in the store (such as the automated teller machine 2, the counter reception terminal 3, and the remote consultation terminal 4) according to the customer's purpose when entering the store. The counter reception terminal 3 can also be connected to a remote terminal via an Internet line. Therefore, when a customer service staff member in a remote location is displayed on the monitor of the counter reception terminal 3, the customer service staff member can converse with the customer via the counter reception terminal 3.

[0034] The remote consultation terminal 4 is connected to, for example, a customer service clerk at the headquarters via an Internet line. The customer service clerk is displayed on the monitor of the remote consultation terminal 4. The customer service clerk at the headquarters and the customer can have a dialogue regarding advanced consultation content such as financial investment via the remote consultation terminal 4. This allows banks and the like to assign customer service clerks with advanced financial literacy only to desired locations. This reduces the burden of securing personnel at end-stores and reduces the variation in customer service quality at each store. The remote consultation terminal 4 may be a stationary terminal or a tablet terminal.

[0035] The attendant device 5 is a terminal that is placed, for example, in the back yard of a store and is used by an attendant. If an alarm or the like occurs in a store terminal (such as the currency processing device 1, the automated teller machine 2, the counter reception terminal 3, and the remote consultation terminal 4), the alarm is displayed on the attendant device 5. As a result, even if an attendant is working in the back yard, the attendant can quickly notice the alarm of the store terminal on the attendant device 5 and quickly start work to reset the alarm or perform recovery work on the store terminal.

[0036] With the above configuration, a currency handling system is realized that allows an attendant to respond appropriately when a customer operates the currency handling device 1 while reducing the attendant's response burden.

[0037] [Configuration of currency handling device] 2 shows the currency handling apparatus 1. The currency handling apparatus 1 is equipped with a banknote transaction apparatus 10, a coin transaction apparatus 30, and a customer service monitor 50. The banknote transaction apparatus 10 and the coin transaction apparatus 30 are adjacent to each other.

[0038] The banknote transaction device 10 is capable of depositing and dispensing banknotes. The banknote transaction device 10 identifies and counts banknotes, classifies them by type, and creates bundled banknotes in predetermined numbers (for example, in units of 100) or separates banknotes into predetermined numbers.

[0039] The coin transaction device 30 is capable of depositing and dispensing coins. The coin depositing and dispensing process includes, for example, a process of transporting coins from a deposit port and storing them in a storage 36 (see FIG. 4) in the processing device, and a process of dispensing coins stored in the storage 36 to a withdrawal port. The coin transaction device 30 identifies and counts coins, classifies them by type, and then creates wrapped coins in predetermined numbers (for example, in units of 50 coins) or separates coins into predetermined numbers. Wrapped coins are coins of the same type wrapped in a packaging medium such as paper or film, and are commonly known as coin bars.

[0040] The banknote transaction device 10 and the coin transaction device 30 correspond to the "transaction section" described in the claims.

[0041] The operation unit 41 is a monitor that can be manually operated, for example, via a touch panel, and is provided on the upper part of the housing of the coin transaction device 30. A user can operate the operation unit 41 to deposit or withdraw banknotes or coins. At this time, the user can withdraw and obtain sealed banknotes or wrapped coins from the currency processing device 1 by operating the operation unit 41. In addition, information such as the amount of banknotes and coins stored in the currency processing device 1 is displayed on the monitor of the operation unit 41. Furthermore, the operation unit 41 displays a warning screen when the user makes an operation error. In addition, the operation unit 41 displays a guide screen showing the procedure for canceling the alarm when an alarm occurs in the currency processing device 1.

[0042] For example, a staff member or a person in charge of another store is displayed on the customer service monitor 50. For example, if a user has difficulty operating the currency processing device 1, the face of the person in charge is displayed on the customer service monitor 50, and the person in charge can ask the user about the situation or provide advice.

[0043] [Configuration of the banknote handling device] 3 is a diagram showing an outline of the internal configuration of the banknote transaction device 10. In FIG.

[0044] The banknote transaction device 10 is provided with a banknote insertion unit 11, a first dispensing unit 12, a second dispensing unit 13, and a dispensing rejection unit 14.

[0045] The banknote insertion unit 11 is provided at the top of the front surface of the housing of the banknote transaction device 10. A user can insert banknotes into the banknote insertion unit 11 when making a deposit. The banknote insertion unit 11 can hold multiple banknotes in a stacked state. Banknotes of various denominations can be inserted into the banknote insertion unit 11. The banknote insertion unit 11 feeds out the held banknotes one by one into the interior of the banknote transaction device 10 by means of a feed roller 11A.

[0046] First dispensing unit 12 is located below banknote insertion unit 11. Although not shown, first dispensing unit 12 is provided with a shutter that can be opened and closed. When a user performs a withdrawal procedure and banknotes are accumulated in first dispensing unit 12, the user can manually remove the banknotes from first dispensing unit 12. Furthermore, if an abnormality is detected in the banknotes inserted by the user into banknote insertion unit 11 during a deposit procedure, the banknote detected as abnormal (rejected banknote) is transported to first dispensing unit 12. In this case too, the user can manually collect the returned rejected banknotes from first dispensing unit 12.

[0047] The second dispensing unit 13 is located above the banknote insertion unit 11. Although not shown in the figure, the second dispensing unit 13 is provided with a shutter that can be opened and closed. When a user performs a withdrawal procedure and the bundled banknotes are transported to the second dispensing unit 13, the user can collect the bundled banknotes from the second dispensing unit 13 by hand.

[0048] The withdrawal rejection unit 14 is located below the first dispensing unit 12. When a user performs a withdrawal procedure, banknotes that are determined not to be used for withdrawal (rejected banknotes) while being transported to the first dispensing unit 12 are stacked in the withdrawal rejection unit 14. The housing of the banknote transaction device 10 is provided with a cover for the withdrawal rejection unit 14. The cover is normally locked. For example, an attendant can unlock the cover and open it to collect the rejected banknotes stacked in the withdrawal rejection unit 14.

[0049] As shown in Figure 3, the housing of the banknote transaction device 10 is provided with a first transport unit 15, a banknote recognition unit 16, an inversion unit 17, a storage unit 18, a temporary storage unit 19, a bundling unit 20, and a second transport unit 21.

[0050] The first transport unit 15 has a transport path arranged inside the housing of the banknote transaction device 10. The configuration of the transport path is known and will not be described, but a large number of transport rollers and the like are arranged along the transport path. The first transport unit 15 transports banknotes one by one along the transport path at a predetermined interval. A banknote recognition unit 16 and an inversion unit 17 are arranged along the transport path. The transport path branches into a storage unit 18 and a bundling unit 20 downstream of the inversion unit 17.

[0051] The banknote recognition unit 16 recognizes the denomination, authenticity, front / back, orientation, fitness, new / old, serial number, conveyance state, etc. of the banknotes conveyed along the conveyance path. The serial number is a unique number or the like affixed to each banknote.

[0052] The reversing unit 17 includes a switchback mechanism and a spiral mechanism, and aligns the front and back of the banknotes, the orientation in the conveying width direction, and the top and bottom directions.

[0053] The storage 18 is disposed downstream of the reversing unit 17 in the banknote transport direction, and is disposed at the bottom inside the housing of the banknote transaction device 10. The storage 18 includes a general storage 18A and four denomination-specific storages 18B.

[0054] The lump sum storage 18A stores bills of mixed denominations. For example, old bills with a low circulation in the market, dirty or damaged bills, etc. are stacked and stored in the lump sum storage 18A. Damaged bills include, for example, bills that are in the process of being torn, bills that have been torn and pasted together, etc.

[0055] For example, banknotes sorted by denomination are stacked and stored in each of the four denomination-specific storage boxes 18B. For example, a staff member having a predetermined authority can set the type of banknotes to be stored in each denomination-specific storage box 18B.

[0056] If the recognition result of the banknote recognition unit 16 is normal, the banknote transported from the banknote insertion unit 11 during the deposit process is selectively inserted into either the lump-sum storage unit 18A or each of the four denomination-specific storage units 18B. On the other hand, if the recognition result of the banknote recognition unit 16 is abnormal, the banknote (rejected banknote) is transported to the first dispensing unit 12 and returned to the user.

[0057] A withdrawal feeding unit 18C is provided on the upper part of the general storage unit 18A and each of the denomination-specific storage units 18B. The withdrawal feeding unit 18C is configured to be able to feed the banknotes stacked in the storage unit 18 one by one and send them to the first transport unit 15.

[0058] The temporary storage 19 stores banknotes that are temporarily evacuated from the first transport unit 15. For example, the temporary storage 19 is used when rearranging the banknotes stacked in the lump-sum storage 18A according to a predetermined standard.

[0059] A portion of the transport path of the first transport unit 15 downstream of the temporary storage unit 19 merges with the transport path to the banknote recognition unit 16. For this reason, the transport path of the first transport unit 15 circles in the order of the banknote recognition unit 16, the inversion unit 17, the portion adjacent to the upper side of the storage unit 18, a branching point to the withdrawal rejection unit 14, a branching point to the first dispensing unit 12, a branching point to the banknote insertion unit 11, a branching point to the temporary storage unit 19, and a merging point with the transport path to the banknote recognition unit 16.

[0060] Although not shown, on the transport path of first transport unit 15, branching claws for switching the transport direction of banknotes are provided at branching points between storage unit 18 and banding unit 20, branching points to lump-sum storage unit 18A, branching points to denomination-specific storage unit 18B, branching points to first dispensing unit 12, branching points to withdrawal rejection unit 14, branching points to banknote insertion unit 11, and branching points to temporary storage unit 19, etc. The control device of banknote transaction device 10 moves these branching claws depending on the purpose of processing.

[0061] Although details will be described later, in the banknote transaction device 10 of this embodiment, the first transport unit 15 includes a transport path to the banknote insertion unit 11. The transport path to the banknote insertion unit 11 is located downstream in the transport direction from a branch point to the lump-sum storage unit 18A and the denomination-specific storage unit 18B in the storage unit 18, and upstream in the transport direction from a junction point with the transport path to the banknote recognition unit 16. For example, if a transport abnormality is detected in a banknote transported through the first transport unit 15, the banknote is returned to the banknote insertion unit 11 via the transport path to the banknote insertion unit 11.

[0062] When unbundled banknotes (so-called loose banknotes) are dispensed, the banknotes are sent to the first transport section 15 by the dispensing payout section 18C in the denomination-specific storage vault 18B, and pass through the banknote recognition section 16 and the inversion section 17. At this time, the banknote recognition section 16 identifies whether the banknote is in a normal state or not. If the state of the banknote is not normal, the banknote is transported to the withdrawal rejection section 14. If the state of the banknote is normal, the banknote is transported to the first dispensing section 12.

[0063] The bundling unit 20 is disposed above the inversion unit 17. The bundling unit 20 may, for example, wrap bundling paper around the outer periphery of a stack of banknotes, or may bundle the stack of banknotes by inserting the stack of banknotes into a loop formed by the bundling paper.

[0064] The bundling unit 20 is configured to be able to store banknotes before bundling and bundled banknotes that have already been bundled. For example, when an attendant specifies the bundling process of banknotes on the operation unit 41 and inserts a stack of banknotes into the banknote insert unit 11, the banknotes are transported to the bundling unit 20 via the banknote recognition unit 16 and the inversion unit 17, bundled, and stored in the bundling unit 20. At this time, the banknote recognition unit 16 identifies whether or not there is an abnormality in the banknote. If the banknote is normal, the banknote is transported to the bundling unit 20. If there is an abnormality in the banknote, the banknote is transported to the first dispensing unit 12 and returned to the attendant.

[0065] The second transport unit 21 is adjacent to the bundling unit 20. The second transport unit 21 transports the bundling banknotes bundled by the bundling unit 20 to the second dispensing unit 13. In other words, when the dispensing process of the bundling banknotes is performed, the bundling banknotes stocked in the bundling unit 20 are transported to the second dispensing unit 13 via the second transport unit 21.

[0066] In addition, when the stock of bundling banknotes becomes low, the control device of the banknote transaction device 10 may be configured to automatically transport the banknotes to be bundled from the denomination-specific storage vault 18B via the first transport section 15 to the bundling section 20, thereby replenishing the bundling banknotes.

[0067] [Configuration of the coin processing device] 4 illustrates an example of the configuration of the coin transaction device 30. The coin transaction device 30 is equipped with a coin deposit / withdrawal port 31, a coin feeding section 32, a deposit transport path 33, a coin recognition section 34, a coin sorting section 35, a storage box 36, a withdrawal transport path 37, a take-in / recovery box 38, and a foreign object return port 39. The coin recognition section 34 is disposed midway along the deposit transport path 33.

[0068] The coin deposit / withdrawal port 31 receives coins from the outside. Although not shown, the coin deposit / withdrawal port 31 is provided with a shutter that can be opened and closed. Various denominations of currency are inserted into the coin deposit / withdrawal port 31.

[0069] The coin payout unit 32 pays out coins one by one from the coin deposit / withdrawal slot 31. The coin identification unit 34 identifies the denomination, authenticity, fitness, newness, etc. of the transported coins. Coins identified by the coin identification unit 34 are transported to the coin sorting unit 35. Furthermore, if a foreign object gets into the coin deposit / withdrawal slot 31, the coin payout unit 32 detects the foreign object. The foreign object is then transported to the foreign object return port 39. A user or attendant can manually collect the foreign object transported to the foreign object return port 39.

[0070] The coin sorting unit 35 sorts the coins based on the recognition result. The coin sorting unit 35 returns coins that have been recognized as abnormal by the coin recognition unit 34, i.e., rejected coins, to the coin deposit / withdrawal slot 31. Coins that have been recognized as normal by the coin recognition unit 34 are held in the coin sorting unit 35 until the deposit process is confirmed.

[0071] If the deposit process is stopped before it is confirmed, the coins held in the coin sorting unit 35 are returned to the coin deposit / withdrawal port 31. The user can then remove the coins from the coin deposit / withdrawal port 31.

[0072] When the deposit process is confirmed, the coins held in the coin sorting unit 35 are sent to the storage 36. The storage 36 is provided with a plurality of denomination-specific recycle storage bins 36A and one lump-sum storage cassette 36C. Coins are sorted by type into each of the plurality of denomination-specific recycle storage bins 36A.

[0073] Each of the denomination-specific recycle storage boxes 36A is provided with a withdrawal feeding unit 36B. The withdrawal feeding unit 36B feeds out coins one by one from the denomination-specific recycle storage boxes 36A. Each of the withdrawal feeding units 36B is connected in communication with the withdrawal transport path 37.

[0074] When a dispensing process is performed, coins are fed out from the denomination-specific recycle storage 36A and transported to the coin feeding section 32 via the dispensing transport path 37. The coins are then transported to the coin deposit / withdrawal port 31 via the coin recognition section 34 and the coin sorting section 35. The user can then remove the coins from the coin deposit / withdrawal port 31.

[0075] Although not shown, the dispensing conveying path 37 is also connected to, for example, a conveying section for wrapped coins (money bars) and a shooter for coin bags. Therefore, the coins stored in each denomination-specific recycle storage 36A may be packed in coin bags or packaged as wrapped coins.

[0076] For example, when coins are judged to be unsuitable for dispensing due to dirt, wear, or the like, or when each denomination-specific recycle storage 36A is full, the coins are stored in a mixed denomination state in the lump-sum storage cassette 36C. The lump-sum storage cassette 36C is configured to be removable. The housing of the coin transaction device 30 is provided with a cover for the lump-sum storage cassette 36C. The cover is usually locked. For example, an attendant with a predetermined authority can unlock and open the cover, remove the lump-sum storage cassette 36C from the housing of the coin transaction device 30, and manually collect the coins in the lump-sum storage cassette 36C.

[0077] The take-in / recovery box 38 collects coins that a user forgets to take out of the coin deposit / withdrawal port 31 when making a withdrawal. The housing of the coin transaction device 30 is provided with a cover for the take-in / recovery box 38. The cover is normally locked. For example, an attendant with a prescribed authority can unlock and open the cover, and manually collect the coins in the take-in / recovery box 38.

[0078] [Configuration of alarm control in currency handling device] In the currency handling system shown in Figure 1, store staff usually only need to stay in the back room and only need to respond to customer service, etc. when an abnormality or call occurs in the various terminals (currency handling device 1, automated teller machine 2, counter reception terminal 3, and remote consultation terminal 4, etc.).

[0079] However, due to the recent decline in the labor force and the effects of work style reform, staff are often required to respond to a wide range of issues within limited working hours, and are therefore always busy. For this reason, various terminals are also required to not only output an alarm, but also to perform self-recovery processing if self-recovery is possible, thereby reducing the frequency of alarm output and reducing the burden on staff. In this embodiment, an example of a function that reduces the frequency of alarm output and reduces the burden on staff is described based on the currency processing device 1.

[0080] As shown in Fig. 5, the currency handling device 1 is provided with a control unit 42. The control unit 42 includes a CPU, RAM, an input / output bus, program software, etc. for controlling the currency handling device 1. The control unit 42 is connected to an operation unit 41, a memory unit 43, the banknote transaction device 10, the coin transaction device 30, and a communication unit 44. Based on operations accepted by the operation unit 41, the control unit 42 controls the banknote transaction device 10 and the coin transaction device 30 to execute transaction processing.

[0081] The banknote transaction device 10 is provided with a detection unit 10A. The detection unit 10A includes, for example, a human presence sensor, sensors for detecting banknotes in each of the banknote insert unit 11, the first dispensing unit 12, and the second dispensing unit 13, a sensor for detecting the transport state of banknotes in the first transport unit 15, a sensor for detecting the storage state of banknotes in the storage vault 18, and the like. The detection unit 10A may also include a banknote recognition unit 16. The detection unit 10A detects information on transaction processing and alarm information in the banknote transaction device 10, and transmits this information to the control unit 42.

[0082] The coin transaction device 30 is provided with a detection unit 30A. The detection unit 30A includes, for example, a human presence sensor, a sensor for detecting coins at the coin deposit / withdrawal port 31, sensors for detecting the transport state of coins on each of the deposit transport path 33 and the withdrawal transport path 37, a sensor for detecting the storage state of coins in the storage vault 36, and the like. The detection unit 10A may also include a coin recognition unit 34. The detection unit 30A detects information on transaction processing and alarm information in the coin transaction device 30, and transmits this information to the control unit 42.

[0083] The control unit 42 is provided with a determination unit 42A. The determination unit 42A determines whether the state of the currency handling device 1 is such that an attendant should be called, based on information from the operation unit 41, the detection unit 10A, and the detection unit 30A.

[0084] The control unit 42 is provided with an alarm control unit 42B. The alarm control unit 42B outputs an alarm signal to the attendant device 5 via the communication unit 44 depending on the state of the currency handling device 1 determined by the determination unit 42A. In other words, if the determination result of the determination unit 42A is such that an attendant should be called, an alarm is displayed on the monitor of the attendant device 5 or an alarm sound is emitted from the speaker of the attendant device 5, and an attendant rushes to the currency handling device 1 and the user. When an alarm signal is output from the alarm control unit 42B, an alarm sound is emitted from the currency handling device 1, and a message such as "An attendant is being called. Please wait a moment" is displayed on the monitor of the operation unit 41.

[0085] The storage unit 43 stores program files read by the control unit 42, processing history, the amount of banknotes and coins, alarm history, etc. The storage unit 43 also stores information on the first operation type, the second operation type, the first abnormality type, the second abnormality type, the first amount range, and the second amount range, which will be described in detail later.

[0086] The communication unit 44 includes, for example, a module capable of Ethernet communication, etc. The control unit 42 is capable of communicating with other terminals (including the attendant device 5) in the money handling system via the communication unit 44.

[0087] The judgment unit 42A is configured to perform different judgment processing depending on when it detects an abnormal state that has occurred during the transaction processing, when it detects an operation accepted by the operation unit 41 from the user during the transaction processing, and the accepted amount accepted from the user during the transaction processing.

[0088] As illustrated in Fig. 6, the determination process performed by the determination unit 42A includes determining the operation type (step #02), determining an abnormal state (step #08), and determining the received amount (step #11). In step #08, the determination unit 42A determines an abnormal state when an abnormality occurs in at least one of the banknote transaction device 10 and the coin transaction device 30. In step #11, the determination unit 42A determines the received amount when a deposit is made in at least one of the banknote transaction device 10 and the coin transaction device 30.

[0089] The first operation type shown in step #02 is an operation type in which the alarm control unit 42B outputs an alarm signal. The second operation type shown in step #02 is an operation type in which the alarm control unit 42B does not output an alarm signal.

[0090] The first abnormality type shown in step #08 is an abnormality type for which the alarm control unit 42B outputs an alarm signal. The second abnormality type shown in step #08 is an abnormality type for which the alarm control unit 42B does not output an alarm signal.

[0091] The first amount range shown in step #11 is an amount range for which the alarm control unit 42B outputs an alarm signal. The second amount range shown in step #11 is an amount range for which the alarm control unit 42B does not output an alarm signal.

[0092] The processes carried out by the currency handling device 1 will be described below with reference to the flowchart in FIG.

[0093] In step #01, the operation unit 41 accepts a user's operation. The user's operation includes deposits, withdrawals, exchanges, etc. Withdrawals include withdrawals of loose banknotes, withdrawals of bundled banknotes, withdrawals of loose coins, and withdrawals of wrapped coins. Exchanges include exchanges of loose banknotes, exchanges of bundled banknotes, exchanges of loose coins, exchanges of wrapped coins, and exchanges of circulating banknotes for unused banknotes (new bills). Unused banknotes correspond to "unused currency" as described in the claims. Note that "unused currency" as described in the claims may also include unused coins.

[0094] In step #02, it is determined what type of operation has been accepted by the operation unit 41. An example of the type of operation is shown in FIG.

[0095] (Step #02: If it is a deposit) If the operation accepted by the operation unit 41 is a deposit, the operation does not correspond to the first operation type. In this case, the determination unit 42A determines that the operation is the second operation type (step #02: second operation type), and the deposit process of the currency handling device 1 is started (step #05).

[0096] (Step #02 Judgment: Withdrawal or exchange amount) The operation accepted by the operation unit 41 is a withdrawal or exchange, and the amount is specified by the user. If the amount indicated by the detected operation does not exceed a preset threshold amount, the determination unit 42A determines that the operation is a second operation type (step #02: second operation type). Then, the withdrawal process or exchange process of the currency handling device 1 is started (step #05).

[0097] On the other hand, when the amount indicated by the detected operation exceeds the preset threshold amount, the determination unit 42A determines that the operation is the first operation type (step #02: first operation type). Then, the notification control unit 42B issues a notification output (step #03). At this time, the control unit 42 stops the banknote transaction device 10 and the coin transaction device 30, and the transaction process (withdrawal process or exchange process) of the currency processing device 1 is stopped. The preset threshold amount may be, for example, a fixed value, or an amount determined according to the past transaction history of the user. Then, the monitor of the attendant device 5 displays the designated withdrawal or exchange amount together with an alarm. The monitor of the attendant device 5 may display the amount that exceeds the preset threshold amount. Then, the attendant who receives the notification confirms the situation with the user. This makes it possible to guard against withdrawal crimes and money laundering due to the user's false pretenses. At this time, the attendant may rush to the user's location, or the attendant may remotely talk to the user while the attendant is displayed on the customer service monitor 50. If there are no problems, an instruction to resume transaction is input by the clerk to resume transaction processing of the currency handling device 1, whereas if there are problems, transaction processing is terminated by the currency handling device 1. The instruction to resume transaction by the clerk may be given by the clerk directly operating the currency handling device 1, or may be given by the clerk remotely operating the currency handling device 1.

[0098] In other words, depending on whether the amount specified by the user based on the operation exceeds the threshold amount, the operation is classified as a first operation type or a second operation type. If the amount specified by the user based on the operation exceeds the threshold amount, the operation is set to the first operation type and an alert is issued, taking into consideration the need to be cautious against withdrawal crimes, money laundering, and the like. On the other hand, if the amount does not exceed the threshold amount, it is considered to be a general operation, so the operation is set to the second operation type and an alert is not issued. This prevents unnecessary alerts from being issued and reduces the burden on staff members.

[0099] Even if the specified withdrawal amount does not exceed the threshold amount, there may be cases where the withdrawal amount exceeds the remaining amount stored in the currency handling device 1. This is particularly the case when a large amount of small denomination currency, such as 1 yen or 10 yen coins, is specified for withdrawal or currency exchange.

[0100] When the detected operation is a withdrawal or exchange operation and includes a request to dispense small denomination currency, and the amount of the small denomination currency related to the request to dispense does not exceed the remaining amount stored in the currency handling device 1, the determination unit 42A determines that the operation is a second operation type (step #02: second operation type). Then, the withdrawal process or exchange process of the currency handling device 1 is started (step #05).

[0101] If the user does not wish to withdraw small amounts of currency, it is considered that in most cases the transaction processing of the currency processing device 1 can handle the request, so the operation of the user is set to the second operation type and no alert is issued. This prevents unnecessary alerts from being issued and reduces the burden on staff.

[0102] On the other hand, if the amount of small denomination coins related to the dispensing request exceeds the remaining amount stored in the currency processing device 1, the determination unit 42A determines that the operation is the first operation type (step #02: first operation type). Then, if the amount of small denomination coins related to the dispensing request exceeds the remaining amount stored in the currency processing device 1, the report issuing control unit 42B issues a report and transmits the amount of the small denomination coins to the attendant device 5 (step #03). At this time, the currency processing device 1 dispenses only the remaining amount stored without stopping the transaction process. Then, the amount of the small denomination coins is displayed on the monitor of the attendant device 5 together with an alarm. Then, an attendant who receives the report rushes to the currency processing device 1 and provides the user with the missing small denomination coins and replenishes the currency processing device 1 with small denomination coins. This makes it possible to reduce the waiting time of users. In other words, since the amount of small denomination coins is transmitted to the attendant device 5 at the same time as the alert is issued, the attendant can easily quickly prepare the amount of small denomination coins desired by the user, and can reliably provide the user with the amount of small denomination coins desired.

[0103] In this manner, in this embodiment, an operation performed when a user wishes to withdraw small denomination coins is determined to be a first operation type, and an operation performed when a user does not wish to withdraw small denomination coins is determined to be a second operation type.

[0104] (Step #02: Determination of the desired currency for withdrawal or exchange) When the operation accepted by the operation unit 41 is a withdrawal or exchange operation, and at least one of the bundled banknotes, wrapped coins, and unused banknotes is specified as the object of dispensing, the determination unit 42A performs a determination process of the first operation type (step #02: first operation type). In other words, when the detected operation is a withdrawal or exchange operation, if the operation includes at least one desired amount of the bundled banknotes, wrapped coins, and unused banknotes, the determination unit 42A determines that the operation is the first operation type. Then, when the operation detected by the determination unit 42A includes at least one desired amount of the bundled banknotes, wrapped coins, and unused banknotes, the notification control unit 42B executes notification and transmits the desired amount to the attendant device 5 (step #03).

[0105] At this time, the currency handling device 1 may be configured to stop the transaction process (dispensing process or exchange process), or may be configured to execute transaction process for at least one of the bundled banknotes, wrapped coins, and unused banknotes in the amount stored. Then, the monitor of the attendant device 5 displays an alarm along with a desired amount of at least one of the bundled banknotes, wrapped coins, and unused banknotes. Then, an attendant who receives the notification rushes to the currency handling device 1 and provides the user with the required amount of the bundled banknotes, wrapped coins, and unused banknotes. This makes it possible to reduce the waiting time of the user. Then, the attendant may replenish the currency handling device 1 with at least one of the bundled banknotes, wrapped coins, and unused banknotes.

[0106] Note that, when the detected operation is a withdrawal or exchange operation and the operation does not include the desired amount of any of bundled banknotes, wrapped coins, or unused banknotes, the determination unit 42A determines that the operation is the second operation type (step #02: second operation type). Then, execution of processing by the currency processing device 1 is started (step #05). If the user does not wish to withdraw bundled banknotes, wrapped coins, or unused banknotes, it is considered that in most cases the transaction processing by the currency processing device 1 can handle the request, so the operation of the user is set to the second operation type and no alarm is issued. This prevents unnecessary alarms from being issued and reduces the burden on staff.

[0107] In this way, the determination unit 42A detects an operation received from a user by the operation unit 41 in a transaction process, and determines whether the operation is the first operation type or the second operation type. In addition, the notification control unit 42B controls the communication unit 44 to issue a notification to the attendant device 5 when the determination unit 42A determines that the operation is the first operation type, and does not issue the notification when the determination unit 42A determines that the operation is the second operation type.

[0108] When a user operates the operation unit 41, the determination unit 42A determines whether the operation is the first operation type or the second operation type, and the alert control unit 42B issues an alert only when the operation is the first operation type. For this reason, if the user's operation is different from general operations, for example, the operation is set to the first operation type on the assumption that it may be a sophisticated financial crime, and an alert is issued. Then, if an attendant rushes to the user and asks the user about the situation, this acts as a deterrent against financial crimes, etc. As a result, a currency handling device 1 is realized that allows attendants to respond appropriately while reducing the attendant's response burden.

[0109] When the determination by the determination unit 42A is the first operation type (step #02: first operation type), there are two patterns: the currency handling device 1 can start transaction processing, and the currency handling device 1 does not perform transaction processing and waits for the alarm to be cleared, as shown in Fig. 7. At this time, the control unit 42 determines whether the currency handling device 1 can start transaction processing or not (step #04). If the currency handling device 1 cannot start transaction processing (step #04: No), the process shown in Fig. 6 ends, and the currency handling device 1 enters a state of waiting for the alarm to be cleared (step #13).

[0110] If the currency handling device 1 is able to start transaction processing (step #04: Yes), the currency handling device 1 starts transaction processing (step #05). In step #06, it is determined whether or not the currency handling device 1 has completed transaction processing. If the currency handling device 1 has not completed transaction processing (step #06: No), it is determined whether or not an abnormality has occurred in the transaction processing of the currency handling device 1 based on the detection signals from the detection unit 10A and the detection unit 30A (step #07). If an abnormality has occurred in the transaction processing of the currency handling device 1 (step #07: Yes), the determination unit 42A determines whether the abnormal condition is a first abnormality type or a second abnormality type (step #08). Figure 8 shows examples of the types of abnormality.

[0111] (Step #08: If the user forgets to take the coins) When the operation accepted by the operation unit 41 is a withdrawal or exchange, and the human presence sensor of the currency processing device 1 no longer detects the user, and currency is detected in at least one of the first dispensing unit 12 and the coin deposit / withdrawal port 31, the control unit 42 determines that currency has been left behind. When the user forgets to take currency from at least one of the first dispensing unit 12 and the coin deposit / withdrawal port 31 in the currency processing device 1, the control unit 42 takes the currency from the first dispensing unit 12 or the coin deposit / withdrawal port 31 into the first transport unit 15 or the deposit transport path 33, and performs denomination discrimination, counting, etc. in the banknote recognition unit 16 or the coin recognition unit 34. From this, the determination unit 42A can determine whether part of the currency has been left behind or all of the currency has been left behind. When currency has been left behind, the details of the currency being left behind (amount, date and time, transaction details, etc.) are recorded as log information.

[0112] If a user forgets to take some of the money, doubts may arise about the amount of money that the user left behind, which may lead to problems or disputes. For this reason, when a user forgets to take some of the money, it is necessary to quickly make the user aware of the situation and have the user be present on the spot to perform the confirmation work. For this reason, when a user forgets to take some of the money from at least one of the first dispensing unit 12 and the coin deposit / withdrawal slot 31 in the money handling device 1, the determination unit 42A performs a determination process of the first abnormality type (step #08: first abnormality type). Then, the alarm control unit 42B outputs an alarm (step #12). In other words, when the determination unit 42A detects that at least one of the banknote transaction device 10 and the coin transaction device 30 has left some of the dispensed money behind as an abnormal state, it determines that the abnormal state is the first abnormality type.

[0113] At this time, the control unit 42 stops the banknote transaction device 10 and the coin transaction device 30, and the transaction process (withdrawal process or exchange process) of the currency handling device 1 is stopped. In other words, when the determination unit 42A detects that a part of the currency has been left behind, the control unit 42 stops the transaction process being performed and prohibits the start of subsequent transaction processes. An alarm is then displayed on the monitor of the attendant device 5, and the attendant who has received the notification immediately stops the user and checks on the spot the amount of money received by the user and the amount left in the currency handling device 1. At this time, the transaction process of the currency handling device 1 is stopped on the spot, and the next transaction process is not started. This prevents the currency left in the currency handling device 1 from remaining as it is, which may cause doubts about the amount left by the user. This makes it possible to prevent a situation in which doubts about the amount left by the user may arise, leading to problems or disputes.

[0114] On the other hand, if a user forgets to take all of the currency, no immediate action is required since there is no doubt about the amount of currency that the user left behind. Therefore, if a user forgets to take all of the currency from at least one of the first dispensing unit 12 and the coin deposit / withdrawal slot 31 in the currency processing device 1, the determination unit 42A performs a determination process of the second abnormality type (step #08: second abnormality type), and no alarm is issued. In other words, when the determination unit 42A detects that at least one of the banknote transaction device 10 and the coin transaction device 30 has forgotten to take all of the dispensed currency as an abnormal state, it determines that the abnormal state is the second abnormality type.

[0115] At this time, the control unit 42 performs a recovery process to recover the currency, for example, to the take-in and recovery box 38 or the like (step #09), ends the transaction process of the currency handling device 1 (step #06: Yes), and transitions to a standby state for the next transaction (step #14). In other words, when the determination unit 42A detects that all currency has been left behind, the control unit 42 reserves the currency remaining in at least one of the banknote handling device 10 and the coin handling device 30 inside the currency handling device 1, and allows the start of the subsequent transaction process.

[0116] In other words, if a user forgets to take all of the currency, there is no question about the amount of currency that the user left behind, so there is no problem as long as the currency left behind is retained inside. Therefore, if the next transaction processing is permitted in the currency processing device 1, convenience for the next user will not be affected. For example, an attendant will take out the currency collected in the collection and recovery box 38 when they have free time, and hand it over to the user when he or she returns to the store. This reduces the attendant's burden.

[0117] In this way, the determination unit 42A determines that an abnormal state is present when the user forgets to take the currency from the currency handling device 1. Then, an abnormal state in which the user forgets to take some of the currency is determined to be a first abnormality type, and an abnormal state in which the user forgets to take all of the currency is determined to be a second abnormality type.

[0118] (Step #08: If a currency rejection process occurs) The following describes a case where the operation accepted by the operation unit 41 is a deposit or exchange and the inserted currency is rejected. The rejection process refers to a process in which currency inserted into the currency handling device 1 is not accepted and is returned to the user.

[0119] If the rejection process is due to a currency medium abnormality, it is possible that the currency is dirty or worn. In such a case, even if the deposit process or exchange process is retried, the rejection process may occur repeatedly. For this reason, when the determination unit 42A detects a currency medium abnormality as an abnormal condition, it determines that the abnormal condition is a first abnormality type (step #08: first abnormality type). Then, the alarm control unit 42B issues an alarm output (step #12).

[0120] At this time, the control unit 42 stops the banknote transaction device 10 and the coin transaction device 30, and the transaction process (deposit process or exchange process) of the currency handling device 1 is stopped. When the determination unit 42A detects a currency medium abnormality, the reporting control unit 42B issues a report and transmits the denomination of the currency to the attendant device 5. An image of the currency may be transmitted together. Then, the denomination of the currency is displayed on the monitor of the attendant device 5 together with an alarm, and the attendant who receives the report prepares a substitute currency of the same denomination as the currency detected as having a medium abnormality, rushes to the currency handling device 1, and exchanges the currency. That is, the reporting control unit 42B issues a report and transmits the denomination of the currency to the attendant device 5. This enables the attendant to quickly narrow down what kind of action should be taken depending on the denomination. This avoids the risk of the reject process caused by the currency medium abnormality occurring repeatedly. Alternatively, the attendant may encourage the user to exchange the currency for another currency while remotely communicating with the user via the customer service monitor 50, without preparing replacement currency or rushing to the currency processing device 1.

[0121] On the other hand, when the rejection process is due to an abnormality in the transport of currency, for example, a banknote may be transported at an angle on the first transport section 15. When the orientation of the banknote is significantly tilted from the correct orientation, the banknote may become jammed in the first transport section 15, or the banknote recognition section 16 may not be able to correctly recognize the banknote. In such a case, if the banknote is returned to the banknote insertion section 11 and then transported again, it may be transported normally next time. For this reason, when the determination section 42A detects an abnormality in the transport of currency as an abnormal state, it determines the abnormal state as the second abnormality type (step #08: second abnormality type), and no alarm is issued.

[0122] At this time, the control unit 42 performs a recovery process of temporarily returning the banknote to the banknote insertion unit 11 and counting the number of consecutive occurrences of the reject process (step #09), and redoes the process of transporting the banknote from the banknote insertion unit 11 to the first transport unit 15. Alternatively, in step #09, the control unit 42 may be configured to temporarily return the banknote to the banknote insertion unit 11 and count the number of consecutive occurrences of the reject process, and further open the shutter of the banknote insertion unit 11, and prompt the user to straighten the banknotes and set them again in the banknote insertion unit 11 using the operation unit 41, the customer service monitor 50, or audio guidance, etc. Then, the judgment of step #06 is continued until the transaction process of the currency handling device 1 is completed.

[0123] A currency medium abnormality is determined as the first abnormality type, and a currency transport abnormality is determined as the second abnormality type. Currency medium abnormalities may include when the currency is damaged and cannot be processed normally by the currency processing device 1, or when the currency is counterfeit. For this reason, if there is a media abnormality, an attendant will need to respond. On the other hand, if there is a transport abnormality, the currency processing device 1 will automatically perform a process to return the currency to a specified position and transport it again, which may prevent the alarm control unit 42B from issuing an alarm. This reduces the burden on attendants to respond.

[0124] Even if the rejection process is due to an abnormality in the currency transport, there may be cases where the rejection process occurs twice or more in succession. In such a case, for example, it is possible that a malfunction or a sign of a malfunction has occurred in the mechanism or electrical system of the first transport unit 15. When the determination unit 42A detects an abnormality in the currency transport as an abnormal state more than a preset threshold number of times in succession, the determination unit 42A determines that the abnormal state is a first abnormality type (step #08: first abnormality type). Then, the notification control unit 42B issues a notification (step #12). At this time, the control unit 42 stops the banknote transaction device 10 and the coin transaction device 30, and the transaction process of the currency processing device 1 is stopped. Then, an alarm is displayed on the monitor of the attendant device 5, and the attendant who received the notification rushes to the currency processing device 1 and inspects the inside of the currency processing device 1. This enables staff to notice abnormalities in the currency media that could not be detected by the banknote recognition unit 16 or the coin recognition unit 34, discover the presence of foreign matter inside the currency handling device 1, and discover early malfunctions of the currency handling device 1. In other words, staff can quickly notice malfunctions or signs of malfunction in the currency handling device 1 and can quickly arrange for repairs to be made to the currency handling device 1.

[0125] (Determination at step #08: If the bill is a laminated bill) It is possible that the operation accepted by the operation unit 41 is a deposit or exchange, and the banknote inserted into the banknote insertion unit 11 of the banknote transaction device 10 is a so-called stuck banknote. A stuck banknote is a banknote made by torn into two pieces and pasting them together with tape or glue. However, it is also possible that the stuck pieces in a stuck banknote are separate pieces of banknotes stuck together. In such cases, the serial numbers printed on the stuck pieces may differ, or the serial numbers may not be readable at all.

[0126] In this embodiment, the banknote recognition unit 16 of the banknote transaction device 10 is configured to be able to detect whether or not the banknote deposited by the user is a stuck banknote (a banknote in a state where torn banknotes are stuck together) and to detect the serial numbers on the left and right sides of the banknote. The determination unit 42A determines a state in which a stuck banknote is detected as an abnormal state (step #07: Yes). Then, when the determination unit 42A detects that the banknote is a stuck banknote and that the serial numbers on the left and right sides of the banknote do not match as an abnormal state, it determines the abnormal state as a first abnormality type (step #08: first abnormality type). Then, the alarm control unit 42B issues an alarm output (step #12). At this time, the control unit 42 stops the banknote transaction device 10 and the coin transaction device 30, and the transaction process (deposit process or exchange process) of the currency processing device 1 is stopped. An alarm is then displayed on the monitor of the attendant device 5, and an attendant who has received the notification rushes to the user and informs the user that the stuck-up banknote is invalid. The configuration in which an abnormal state in which the left and right serial numbers of a stuck-up banknote do not match is determined to be the first abnormality type prevents the risk of invalid banknotes circulating in the market.

[0127] On the other hand, if the serial numbers printed on the respective pasted pieces are the same, the pasted banknote is a banknote that can be circulated in the market. Therefore, when the determination unit 42A detects that the banknote is a pasted banknote as an abnormal state and that the serial numbers on the left and right sides of the banknote match, it determines that the abnormal state is a second abnormality type (step #08: second abnormality type) and does not issue an alarm. By determining that the abnormal state when the left and right serial numbers match is the second abnormality type, unnecessary alarms are suppressed and the burden on staff to respond is reduced. Then, in step #09, the control unit 42 performs a process of, for example, transporting the banknote to the withdrawal rejection unit 14, and thereafter continues the determination in step #06 until the transaction processing of the currency processing device 1 is completed.

[0128] (Step #08: If a foreign object is inserted) It is conceivable that the operation accepted by the operation unit 41 is a deposit, withdrawal, or currency exchange, and a foreign object is inserted into at least one of the banknote insertion unit 11 and the coin deposit / withdrawal slot 31. The detection unit 10A of the banknote transaction device 10 and the detection unit 30A of the coin transaction device 30 are configured to be capable of detecting the insertion of a foreign object and the removal of the foreign object by the user.

[0129] The determination unit 42A determines that a state in which a foreign object has been inserted into the currency handling device 1 is an abnormal state (step #07: Yes). If the foreign object is taken into the device as is and transported together with the currency, this is determined as an abnormal state, but if only the currency is transported and the foreign object remains in the banknote insertion unit 11 or the coin deposit / withdrawal slot 31, the transaction processing of the currency handling device 1 continues as is. At this time, the determination is made as the second abnormality type in step #08, and if the foreign object remains in the banknote insertion unit 11 or the coin deposit / withdrawal slot 31 immediately before the end of the transaction processing, the determination is made as the first abnormality type in step #08. If the transaction processing continues without detecting the removal of the foreign object, a malfunction may occur in the currency handling device 1. That is, when the determination unit 42A detects the insertion of a foreign object as an abnormal state and does not detect the removal of the foreign object, it determines that the abnormal state is the first abnormality type (step #08: first abnormality type).

[0130] If the first type of abnormality is determined in step #08, the alarm control unit 42B issues an alarm (step #12). At this time, the control unit 42 stops the banknote transaction device 10 and the coin transaction device 30, and the currency processing device 1 stops and does not accept the next transaction process. An alarm is then displayed on the monitor of the attendant device 5, and the attendant who received the notification rushes to the currency processing device 1 to remove the foreign object and inspect the inside of the currency processing device 1, etc. This prevents the currency processing device 1 from breaking down.

[0131] On the other hand, if the foreign object is removed, there is no problem with the transaction being processed thereafter. Therefore, the state in which the foreign object has been removed is set as the second operation type, and no alert is issued. When the determination unit 42A detects a state in which the insertion of a foreign object is detected as an abnormal state and the removal of the foreign object is detected at the end of the transaction, it determines that the abnormal state is the second abnormality type (step #08: second abnormality type). This prevents unnecessary alerts from being issued, and reduces the burden on staff members to respond.

[0132] (Step #08: When the user cancels the transaction) There may be a case where a transaction process such as withdrawal, deposit, and exchange in the currency handling device 1 is stopped. The detection unit 10A of the banknote handling device 10 and the detection unit 30A of the coin handling device 30 are configured to detect a transaction process stop operation from a user received by the operation unit 41. Even when a transaction process stop operation is detected, it is determined as an abnormal state in step #07 (step #07: Yes). However, when the determination unit 42A detects a stop operation that does not exceed a preset threshold number of times as an abnormal state, it determines the abnormal state as a second abnormality type (step #08: second abnormality type), and the transaction process continues. At this time, the control unit 42 performs a recovery process of counting the number of consecutive occurrences of the stop operation (step #09), ends the transaction process of the currency handling device 1 (step #06: Yes), and transitions to a standby state for the next transaction (step #14).

[0133] When the determination unit 42A detects a cancellation operation that exceeds a preset threshold number of times as an abnormal state, it determines that the abnormal state is the first abnormality type (step #08: first abnormality type). Then, the alarm control unit 42B issues an alarm (step #12). At this time, the control unit 42 stops the banknote transaction device 10 and the coin transaction device 30, and the currency processing device 1 stops and does not accept the next transaction process. Then, an alarm is displayed on the monitor of the attendant device 5, and the attendant who received the alarm confirms the situation with the user.

[0134] The determination unit 42A determines a state in which the user performs a cancel operation as an abnormal state. An abnormal state in which the user performs a cancel operation more than the threshold number of times is determined to be a first abnormality type, and an abnormal state in which the user performs a cancel operation less than the threshold number of times is determined to be a second abnormality type. If the user performs a cancel operation more than the threshold number of times, it is assumed that the user is in trouble, so the cancel operation is set to the first operation type and an alert is issued. If an attendant rushes to the user's side to assist the user, customer satisfaction can be improved. On the other hand, if the user performs a cancel operation less than the threshold number of times, it is assumed that an accidental operation error has occurred, so the cancel operation is set to the second operation type and an alert is not issued. This suppresses unnecessary alerts and reduces the attendant's response burden.

[0135] In this way, the determination unit 42A detects an abnormal state that has occurred during transaction processing and determines whether the abnormal state is the first abnormality type or the second abnormality type. Furthermore, the report control unit 42B controls the communication unit 44 to issue a report to the attendant device 5 when the determination unit 42A determines that the abnormal state is the first abnormality type, and does not issue a report when the determination unit 42A determines that the abnormality is the second abnormality type.

[0136] Therefore, for example, if the currency handling device 1 is in a state where it can self-recover, this state is set as the second abnormality type, and the currency handling device 1 executes its self-recovery process, so that an alarm is not issued. This reduces the frequency with which the alarm is issued by the alarm issuing control unit 42B, reducing the burden on staff members to respond. As a result, a currency handling device 1 is realized that allows staff members to respond appropriately while also reducing the burden on staff members to respond.

[0137] (Determination in step #10 and determination in step #11) In the deposit process, money is inserted into at least one of the banknote insertion unit 11 and the coin insertion / withdrawal slot 31, and the amount is counted. If the operation accepted by the operation unit 41 is a deposit (step #10), the counted accepted amount is determined in step #11.

[0138] If the operation accepted by the operation unit 41 is a deposit (step #10) and the accepted amount does not exceed a preset threshold amount, the judgment unit 42A judges that it is within the second amount range (step #11: second amount range), and the deposit processing of the currency handling device 1 continues.

[0139] If the operation accepted by the operation unit 41 is a deposit (step #10) and the accepted amount exceeds a preset threshold amount, the judgment unit 42A performs a judgment process of the first amount range (step #11: first amount range). Then, the alarm control unit 42B outputs an alarm (step #12). At this time, the control unit 42 stops the banknote transaction device 10 and the coin transaction device 30, and the deposit process of the currency processing device 1 is stopped. The preset threshold amount may be, for example, a fixed value, or an amount determined according to the past deposit history of the user. Furthermore, when the judgment unit 42A judges that the amount falls within the first amount range, the alarm control unit 42B executes an alarm and transmits the accepted amount to the attendant device 5. Then, the monitor of the attendant device 5 displays the accepted amount together with an alarm. Then, the attendant who receives the alarm confirms the situation with the user. This makes it possible to guard against withdrawal crimes and money laundering due to the user's false identity. At this time, a staff member may rush to the user's location, or the staff member may remotely communicate with the user while being displayed on the customer service monitor 50. If there is no problem, the transaction processing of the currency handling device 1 is resumed, and if there is a problem, the transaction processing of the currency handling device 1 is terminated.

[0140] In this way, the determination unit 42A detects the accepted amount accepted from a user by the transaction unit (at least one of the banknote transaction device 10 and the coin transaction device 30) in the transaction process, and determines whether the accepted amount falls within the first amount range or the second amount range. Furthermore, the alert control unit 42B controls the communication unit 44 to issue an alert to the attendant device 5 when the determination unit 42A determines that the accepted amount falls within the first amount range, and does not issue the alert when the determination unit 42A determines that the accepted amount falls within the second amount range.

[0141] When a user deposits money into the currency processing device 1, the determination unit 42A determines whether the accepted amount is within the first amount range or the second amount range, and the reporting control unit 42B issues a report only when the accepted amount is within the first amount range. For this reason, if the accepted amount is a large amount that is different from a general amount, the accepted amount is set to the first amount range on the assumption that it may be money laundering, and a report is issued. Then, if an attendant rushes to the user and asks the user about the situation, this acts as a deterrent against money laundering. As a result, the currency processing device 1 is realized in which the attendant can respond appropriately and the burden on the attendant can be reduced. In addition, since the reporting control unit 42B transmits the accepted amount to the attendant device 5 at the same time as issuing a report, the attendant can quickly narrow down what kind of response should be made depending on the accepted amount.

[0142] When an attendant rushes to the currency processing device 1 while the currency processing device 1 is waiting for the alarm to be cleared in step #13, the alarm of the currency processing device 1 is cleared by the attendant's operation, and the currency processing device 1 transitions to a state of waiting for the next transaction process. The attendant's operation includes, for example, the attendant holding an authentication card over the currency processing device 1, the attendant entering a passcode to switch the operation mode of the currency processing device 1 to maintenance mode, etc.

[0143] [Another embodiment] The present disclosure is not limited to the configurations exemplified in the above-described embodiments. Other representative embodiments of the present disclosure will be described below.

[0144] (1) The currency handling system described above with reference to Fig. 1 includes the currency handling system described above. The control unit 42 may not be incorporated in the currency handling system 1, but may be incorporated in a separate management computer or the like and configured to remotely control the currency handling system 1. The attendant device 5 may not be located in the store but in a remote location. In this case, an attendant located in a call center or the like may be configured to remotely communicate with users. The attendant device 5 may be a stationary device or a portable information terminal.

[0145] (2) In the currency handling device 1 and currency handling system described above, a processing method is executed. As shown in step #02 of FIG. 6, the process in which the determination unit 42A detects an operation by a user and determines whether the operation is the first operation type or the second operation type corresponds to the "determination step" described in the claims. As shown in steps #02 and #03 of FIG. 6, the process in which the communication unit 44 is controlled to issue a report to the attendant device 5 when it is determined to be the first operation type, and the process in which the report is not issued when it is determined to be the second operation type corresponds to the "report control step" described in the claims. As shown in the loop process of steps #05 and #06 of FIG. 6, the process in which the control unit 42 controls the transaction unit (at least one of the banknote transaction device 10 and the coin transaction device 30) to execute transaction processing based on the operation accepted by the operation unit 41 from the user corresponds to the "processing execution step" described in the claims. As shown in steps #07 and #08 of Fig. 6, the process in which the determination unit 42A detects an abnormal state and determines whether the abnormal state is the first abnormality type or the second abnormality type corresponds to the "determination step" described in the claims. As shown in steps #10 and #11 of Fig. 6, the process in which the determination unit 42A detects the accepted amount accepted from the user by the transaction unit (at least one of the banknote transaction device 10 and the coin transaction device 30) and determines whether the accepted amount falls into the first amount range or the second amount range corresponds to the "determination step" described in the claims. As shown in steps #08 and #12 of Fig. 6, the process in which the communication unit 44 is controlled to issue a report to the attendant device 5 when it is determined that the abnormality is the first abnormality type, and the process in which the report is not issued when it is determined that the abnormality is the second abnormality type corresponds to the "report control step" described in the claims. As shown in steps #11 and #12 of Figure 6, the process of controlling the communication unit 44 to issue an alert to the attendant device 5 when the amount is determined to be within the first amount range, and not issuing the alert when the amount is determined to be within the second amount range, corresponds to the ``alert control step'' described in the claims.

[0146] When an abnormal condition is detected in the currency processing device 1, instead of immediately issuing an alert, a determination step is made as to whether the abnormal condition is the first abnormality type or the second abnormality type, and an alert is issued in the alert control step only if the abnormal condition is the first abnormality type. Therefore, for example, if the currency processing device 1 is in a state in which it can self-recover, this state is set to the second abnormality type, and the self-recovery process of the currency processing device 1 is executed, thereby avoiding the execution of an alert. This reduces the frequency with which an alert is issued in the alert control step, reducing the burden on staff members. As a result, a processing method is realized that allows staff members to respond appropriately and reduces the burden on staff members when a customer operates the currency processing device 1.

[0147] When a user operates the operation unit 41, a determination step determines whether the operation is the first operation type or the second operation type, and an alert is issued in an alert control step only if the operation is the first operation type. For this reason, for example, if the user's operation is different from general operations, the operation is set to the first operation type on the assumption that it may be a sophisticated financial crime, and an alert is issued. Then, if an attendant rushes to the user and asks the user about the situation, this acts as a deterrent against financial crime. As a result, a processing method is realized that achieves both appropriate response by an attendant and reduction in the attendant's response burden when a customer operates the currency processing device 1.

[0148] When a user deposits money into the currency handling device 1, a determination step determines whether the accepted amount is within the first amount range or the second amount range, and an alert is issued in an alert control step only if the accepted amount is within the first amount range. For this reason, for example, if the accepted amount is a large amount that deviates from general amounts, the accepted amount is set to the first amount range on the assumption that it may be money laundering, and an alert is issued. Then, if an attendant rushes to the user and asks the user about the situation, this acts as a deterrent against money laundering. As a result, a processing method is realized that allows an attendant to respond appropriately and reduces the attendant's response burden when a customer operates the currency handling device 1.

[0149] (3) In the above-described embodiment, the banknote transaction device 10 and the coin transaction device 30 correspond to a "transaction unit" as described in the claims. Without being limited to this, the transaction unit of the currency handling device 1 may be either the banknote transaction device 10 or the coin transaction device 30. Alternatively, the transaction unit of the currency handling device 1 may be a device dedicated to deposits or a device dedicated to withdrawals.

[0150] In the above-described embodiment, the determination unit 42A and the notification control unit 42B perform all of the following: (1) detection of an abnormal state, determination of the first abnormality type and the second abnormality type, and execution of notification based on the determination result, (2) detection of an operation, determination of the first operation type and the second operation type, and execution of notification based on the determination result, and (3) detection of the received amount, determination of the first amount range and the second amount range, and execution of notification based on the determination result. The determination unit 42A and the notification control unit 42B may be configured to perform any one of (1), (2), and (3), or may be configured to perform any two of (1), (2), and (3).

[0151] The configurations disclosed in the above-mentioned embodiments (including other embodiments, the same applies below) can be applied in combination with configurations disclosed in other embodiments, as long as no contradiction occurs. In addition, the embodiments disclosed in this specification are examples, and the embodiments of the present disclosure are not limited thereto, and can be appropriately modified within the scope of the purpose of the present disclosure. [Industrial Applicability]

[0152] The present disclosure is applicable to currency handling devices, currency handling systems, and processing methods performed in currency handling devices. [Explanation of symbols]

[0153] 1: Currency handling equipment 5: Attendant device 10: Banknote transaction device (transaction section) 30: Coin transaction device (transaction section) 41:Operation unit 42: Control section 42A: Judgment section 42B: Alarm control unit 44: Communications Department

Claims

1. A currency processing device that is operated by a user to execute a currency transaction process and issue a report to an attendant device, A transaction unit that performs at least one of deposits from the user and withdrawals to the user; an operation unit that receives an operation from the user; A communication unit that communicates with the attendant device; a control unit that controls the transaction unit based on the operation received by the operation unit to execute the transaction process, The control unit is a determination unit that detects an abnormal state occurring in the transaction process and determines whether the abnormal state is a first abnormality type or a second abnormality type; A currency processing device comprising: an alert control unit that controls the communication unit to issue the alert to the attendant device when the judgment unit judges that the abnormality is the first type, and does not issue the alert when the judgment unit judges that the abnormality is the second type.

2. The determination unit is When a medium abnormality of the currency is detected as the abnormal state, the abnormal state is determined to be the first abnormality type; A currency processing device as described in claim 1, wherein when an abnormality in the transport of the currency is detected as the abnormal condition, the abnormal condition is determined to be the second abnormality type.

3. The currency processing device according to claim 2 , wherein the notification control unit issues the notification and transmits the denomination of the currency to the attendant device when the determination unit detects a media abnormality of the currency.

4. The determination unit is A currency processing device as described in claim 2, wherein when an abnormality in the transport of the currency is detected as the abnormal condition consecutively more than a predetermined threshold number of times, the abnormal condition is determined to be the first abnormality type.

5. The determination unit is When the transaction unit detects that a part of the dispensed currency is left behind as the abnormal state, the abnormal state is determined to be the first abnormality type, A currency processing device as described in claim 1, wherein when the transaction unit detects that all of the dispensed currency has been left behind as the abnormal state, the abnormal state is determined to be the second abnormality type.

6. The control unit is When the determination unit detects that a part of the bill has not been removed, the transaction process being performed is stopped and subsequent transaction processes are prohibited from being started. A currency processing device as described in claim 5, wherein when the determination unit detects that all of the currency has been left behind, the currency remaining in the transaction unit is retained inside the currency processing device and the start of the subsequent transaction process is permitted.

7. the transaction unit is configured to be able to detect whether or not the banknote deposited by the user is a laminated banknote and to detect left and right serial numbers of the banknote, The determination unit is when it is detected that the banknote is a stuck banknote and the serial numbers on the left and right sides of the banknote do not match as the abnormal state, the abnormal state is determined to be the first abnormality type; The currency handling device according to claim 1 , wherein when the abnormal state is detected as the banknote being a laminated banknote and the serial numbers on the left and right sides of the banknote matching, the abnormal state is determined to be the second abnormality type.

8. The determination unit detects an operation to cancel the transaction process from the user, which is accepted by the operation unit; When the stop operation is detected as the abnormal state not exceeding a preset threshold number of times, the abnormal state is determined to be the second abnormality type, A currency processing device as described in claim 1, wherein when the cancel operation is detected more than a predetermined threshold number of times as the abnormal condition, the abnormal condition is determined to be the first abnormality type.

9. the transaction unit is configured to be able to detect the insertion of a foreign object and the removal of the foreign object by the user, The determination unit is When the input of the foreign object is detected as the abnormal state and the removal of the foreign object is not detected, the abnormal state is determined to be the first abnormality type; A currency processing device as described in claim 1, when a state in which the insertion of the foreign object and the removal of the foreign object are detected as the abnormal state are detected, the abnormal state is determined to be the second abnormality type.

10. A currency processing device that is operated by a user to execute a currency transaction process and issue a report to an attendant device, A transaction unit that performs at least one of deposits from the user and withdrawals to the user; an operation unit that receives an operation from the user; A communication unit that communicates with the attendant device; a control unit that controls the transaction unit based on the operation received by the operation unit to execute the transaction process, The control unit is a determination unit that detects the operation received from the user by the operation unit in the transaction processing and determines whether the operation is a first operation type or a second operation type; A currency processing device comprising: an alert control unit that controls the communication unit to issue the alert to the attendant device when the determination unit determines that the operation type is the first operation type, and does not issue the alert when the determination unit determines that the operation type is the second operation type.

11. The determination unit is When an amount indicated by the detected operation exceeds a preset threshold amount, the operation is determined to be the first operation type; A currency processing device as described in claim 10, which determines that the operation is the second operation type when the amount indicated by the detected operation does not exceed the threshold amount.

12. When the detected operation is a withdrawal or exchange operation, the determination unit: If the operation includes a desired amount of unused currency, the operation is determined to be the first operation type; A currency processing device as described in claim 10, which determines that the operation is the second operation type when the operation does not include the desired amount of unused currency.

13. A currency processing device as described in claim 12, wherein the notification control unit executes the notification and transmits the desired amount to the attendant device when the operation detected by the determination unit includes a desired amount of unused currency.

14. When the detected operation is a withdrawal or exchange operation and includes a dispensing request in small denomination currency, When the amount of small denomination currency related to the dispensing request exceeds the remaining amount of stored currency in the currency processing device, the operation is determined to be the first operation type; The currency processing device according to claim 10, wherein when the amount of small denomination currency related to the dispensing request does not exceed the remaining amount stored in the currency processing device, the operation is determined to be the second operation type.

15. The currency processing device according to claim 14, wherein the notification control unit issues the notification and transmits the amount of small denomination coins to the attendant device when the amount of small denomination coins related to the dispensing request exceeds the remaining amount stored in the currency processing device.

16. A currency processing device that is operated by a user to execute a currency transaction process and issue a report to an attendant device, A transaction unit that receives at least deposits from the users; an operation unit that receives an operation from the user; A communication unit that communicates with the attendant device; a control unit that controls the transaction unit based on the operation received by the operation unit to execute the transaction process, The control unit is a determination unit that detects an amount of money received from the user by the transaction unit in the transaction process and determines whether the amount of money received falls within a first amount range or a second amount range; A currency processing device comprising: an alert control unit that controls the communication unit to issue the alert to the attendant device when the determination unit determines that the amount is within the first amount range, and does not issue the alert when the determination unit determines that the amount is within the second amount range.

17. The currency processing device according to claim 16, wherein the notification control unit issues the notification and transmits the received amount to the attendant device when the determination unit determines that the amount is within the first amount range.

18. A currency handling system comprising the currency handling device according to any one of claims 1 to 17 and the attendant device.

19. A processing method performed in a currency processing device that is operated by a user to execute a currency-related transaction process and issue a report to an attendant device, a process execution step of controlling a transaction unit based on an operation received from the user by an operation unit to execute the transaction process; a determination step of detecting an abnormal state occurring in the transaction process and determining whether the abnormal state is a first abnormality type or a second abnormality type; A processing method including: a notification control step of controlling a communication unit to issue the notification to the attendant device when the first type of abnormality is determined, and not issuing the notification when the second type of abnormality is determined.

20. A processing method performed in a currency processing device that is operated by a user to execute a currency-related transaction process and issue a report to an attendant device, a process execution step of controlling a transaction unit based on an operation received from the user by an operation unit to execute the transaction process; a determination step of detecting the operation received from the user by the operation unit in the transaction processing and determining whether the operation is a first operation type or a second operation type; A processing method including: a notification control step of controlling a communication unit to issue the notification to the attendant device when the first operation type is determined; and not issuing the notification when the second operation type is determined.

21. A processing method performed in a currency processing device that is operated by a user to execute a currency-related transaction process and issue a report to an attendant device, a process execution step of controlling a transaction unit based on an operation received from the user by an operation unit to execute the transaction process; a determination step of detecting an amount received by the transaction unit from the user in the transaction process and determining whether the amount falls within a first amount range or a second amount range; A processing method including: a notification control step of controlling a communication unit to issue the notification to the attendant device when the amount is determined to be within the first amount range; and not issuing the notification when the amount is determined to be within the second amount range.

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