Order entry system and program

Abstract

To provide an order entry system that can enhance efficiency of order reception.SOLUTION: An order entry system 1 includes: specifying means for specifying an order device (such as a customer portable device 100 or a shop clerk portable device 130) from member identification information or shop clerk identification information; input means (step 2-3) for inputting table identification information (such as a table number T11); registering means (steps 2-2, 2-8) for registering a commodity to be purchased; and order fixing means (step 2-9) for storing the member identification information or the shop clerk identification information and the table identification information in storage means to fix an order of the commodity registered by the registering means.SELECTED DRAWING: Figure 8

Description

[Technical field]

[0001] The present invention relates to an order entry system and an ordering method. [Background technology]

[0002] In recent years, due to the effects of labor shortages, an increasing number of restaurants have introduced self-ordering systems. Self-ordering systems that allow customers to order using their own mobile devices (smartphones) have also been introduced, creating a demand for more efficient and optimized order acceptance. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2014-2641 A Summary of the Invention [Problem to be solved by the invention]

[0004] The present invention has been made in consideration of the above-mentioned points, and an object of the present invention is to provide an order entry system and an ordering method that can improve the efficiency of order acceptance. [Means for solving the problem]

[0005] The present invention resides in an order entry system comprising an identification means for identifying an ordering device from member identification information or store clerk identification information, an input means for inputting table identification information, and a registration means for registering the product to be purchased, and an order confirmation means for confirming an order for the product registered by the registration means by storing the member identification information or store clerk identification information and the table identification information in a memory means. [Brief description of the drawings]

[0006] [Figure 1] 1 is a schematic configuration diagram of an order entry system 1. [Diagram 2] FIG. 2 shows an example of a menu file 200. [Diagram 3] FIG. 2 is a diagram showing an example of functional blocks of the in-store server 10. [Figure 4] FIG. 2 is a diagram illustrating an example of a functional block of the POS device 20. [Diagram 5] FIG. 2 is a diagram showing an example of functional blocks of the mobile device 100 (130). [Figure 6] FIG. 6(a) is an explanatory diagram showing the flow when a customer enters a store, and FIG. 6(b) is an explanatory diagram showing the flow when a customer leaves the store. [Figure 7] FIG. 11 is an operational flow diagram of the customer portable device 100 when a customer places an order by himself. [Figure 8] FIG. 11 is a flow chart of the operation of the in-store server 10 when a customer places an order by himself. [Figure 9] FIG. 13 is an operational flow diagram when a customer places an order using a customer portable device 100 other than the representative. [Figure 10] 11 is an operational flow diagram showing a payment procedure in the POS device 20. FIG. [Figure 11] FIG. 11(a) is a diagram showing an example of a transaction data table, FIG. 11(b) is a diagram showing an example of an order data table, and FIG. 11(c) is a diagram showing an example of a seat management data table. [Figure 12] FIG. 12(a) shows an example of a bill F1', and FIG. 12(b) shows an example of a seat guide receipt P1. [Figure 13] 13A to 13C are diagrams showing an example of transition of a display screen when a customer is accepted at a reception terminal 70. [Figure 14] 13 is a diagram showing an example of a transition of the touch panel 107 when a product reservation order is made using the customer portable device 100. FIG. [Figure 15] 1A to 1C are diagrams showing specific examples of various receipts. [Figure 16] 1 is a diagram showing various usage modes of the order entry system 1 according to modes A to F. FIG. [Figure 17]Figure 17(a) is a diagram showing an example of a seat management monitor screen G3, Figure 17(b) is a diagram showing a table detailed information screen G3a for table number "0001", and Figure 17(c) is a diagram showing a table detailed information screen G3b for table number "0002". [Figure 18] 13 is a diagram showing an example of a screen displayed when settlement is performed by the self-service POS device 20. FIG. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0007] Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings. FIG. 1 is a schematic diagram of an order entry system 1 according to an embodiment of the present invention. As shown in the figure, the order entry system 1 includes an in-store server (management device, store controller) 10, a POS device 20, a self-order terminal 40, a kitchen device 50, a reception terminal 70, an access point 80, a customer portable device (in-store) 100, a staff portable device 130, a customer portable device (outside store) 100, and a cloud server 170, and is configured by connecting each device so as to be able to communicate with each other. Of the order entry system 1, the devices other than the customer portable device (outside store) 100 and the cloud server 170 are installed, for example, in a restaurant. The customer portable device (outside store) 100 and the cloud server 170 are connected to each other device via a network 160 such as the Internet. The customer's portable device 100 includes a mobile phone, smartphone, tablet PC, etc. owned by the customer, and when receiving services from the cloud server 170 or the in-store server 10, a dedicated application can be downloaded in advance, or used via a web browser, or mobile ordering (a system for ordering and paying via smartphone) can be used.

[0008] The in-store server 10, POS device 20, self-order terminal 40, kitchen device 50, reception terminal 70, and access point 80 are connected to each other via a LAN 190. Note that a cloud service (external server) may be used instead of the in-store server 10. In this case, the external server becomes the management device. The LAN connection may be wired or wireless. The access point 80 is also connected to a customer portable device (in-store) 100 and a store clerk portable device 130 via a wireless LAN.

[0009] The in-store server 10 is a computer that controls the order entry system 1, and manages various information such as a menu master file (product master file). The menu master file is updated as appropriate. The in-store server 10 transmits the latest menu master file as a menu file (product file) to the POS device 20 and the mobile devices 100, 130 as appropriate. FIG. 2 is a diagram showing an example of a menu file 200. As shown in the figure, the menu file 200 stores menu product information such as the menu code, name, and price (normal price, special sale price, smartphone discount price, etc.) of each menu product.

[0010] FIG. 3 is a diagram showing an example of the functional blocks of the in-store server 10. As shown in the figure, the in-store server 10 has a CPU 11, a ROM 12, a RAM 13, a display unit 14, a hard disk 15, an operation unit 16, and a communication unit 17, and these components are connected to each other via a communication line 18. The CPU 11 controls the operation of the in-store server 10 by executing a control program stored in the ROM 12. The ROM 12 stores various information such as the control program. The RAM 13 temporarily stores various information. The display unit 14 is, for example, a liquid crystal display, and displays information to the store clerk who operates the in-store server 10. The hard disk 15 is a storage means for storing various files (for example, the above-mentioned menu file 200, instruction file, print format file, order data file, accounting file, etc.) and various payment information. The operation unit 16 has various keys for receiving various instructions from the store clerk who operates the in-store server 10. The communication unit 17 is a communication interface for communicating with various external devices via a LAN 190. For example, the in-store server 10 is equipped with a counting unit and generates counting information (e.g., sales performance information such as a daily report) based on information stored in a memory unit such as the RAM 13 or the hard disk 15 in response to instructions from a store clerk or at a predetermined time.

[0011] FIG. 4 is a diagram showing an example of the function blocks of the POS device 20. The POS device 20 is used when a customer who has eaten or drunk food makes a payment. As shown in the figure, the POS device 20 includes a CPU 21 for controlling the operation of the POS device 20, a hard disk 22 for storing customer purchase information, a ROM 23 for storing programs executed by the CPU 21, a RAM 24 for temporarily storing various information (for example, a menu file 200 obtained from the in-store server 10), a scanner unit 25 for optically reading barcodes attached to products, a display unit 26 for displaying the names and prices of menu products, a receipt printing unit 28, a drawer unit 29 for storing cash, coupons, etc., a communication unit 30 for communicating with external devices such as the in-store server 10 via a LAN 190, and an operation unit 31 consisting of various operation buttons for operating the POS device 20. Each component is connected to each other via a communication line 32. The POS device 20 may be a POS device (payment device) operated by a store clerk or a POS device (payment device) operated by a customer.

[0012] The self-order terminal 40 is placed on a table and mainly allows customers to select products on the screen, and has a function of displaying product order history and billing amount. It also has a function of calling a store clerk. In this example, the kitchen device 50 is a kitchen monitor that displays cooking instruction data for the ordered food (product) on the screen, and is generally installed near the kitchen (cooking area). The store clerk who cooks in the kitchen cooks the food according to the cooking instruction displayed on the kitchen device 50. The kitchen device 50 receives a cooking instruction command transmitted when a food order is received from the mobile device 100, 130, etc., and displays the cooking instruction. The kitchen device 50 may be a kitchen printer that prints out the cooking instruction on a receipt instead of a kitchen monitor, or both may be installed. The receipt that is printed out is a cooking instruction ticket, a delivery receipt, etc.

[0013] The reception terminal 70 is installed, for example, near the entrance of a store, and is a device through which a store clerk or a customer inputs desired tables or seats. In the case of the present order entry system 1, the reception terminal 70 is also a seat management device. The number of people, type of seat (counter or table), smoking or non-smoking, etc. are input into the reception terminal 70. When linked with a seat reservation system, the reception terminal 70 may be a terminal that manages the entry of customers who have reserved seats, and accepts seat requests from customers who have not reserved seats.

[0014] The customer portable device 100 is a portable device such as a smartphone generally owned by a customer, and the store clerk portable device 130 is a special store portable device or a smartphone, but both portable devices have the same configuration. The customer portable device 100 also includes a portable device such as a tablet PC that is provided separately for the customer in the store. As shown in FIG. 1, both portable devices 100 and 130 have touch panels 107 and 137 on their surfaces. The special store portable device may be used by a store clerk to accept additional orders even if the customer does not have a smartphone or the customer has placed a pre-order using a smartphone. The functional block configurations of the portable devices 100 and 130 are almost the same, so they will be described together below.

[0015] FIG. 5 is a diagram showing an example of functional blocks of the portable device 100 (130). As shown in the figure, the portable device 100 (130) is configured by connecting a CPU 101 (131), a ROM 103 (133), a RAM 105 (135), a touch panel (display unit and operation unit) 107 (137), a communication unit 109 (139), an operation button unit 111 (141), and an imaging unit 113 (143) to each other via a communication line 115 (145). The CPU 101 (131) executes various programs. The ROM 103 (133) stores, for example, various programs executed by the CPU 101 (131) and image data displayed on the touch panel 107 (137). The RAM 105 (135) temporarily stores, for example, various files (e.g., menu file 200) received from the in-store server 10 and data generated by the CPU 101 (131). The touch panel 107 (137) is a device that combines a display device that displays various images, such as a liquid crystal panel, with a position input device, such as a touch pad, and serves as a selection means (input device) for selecting an ordered menu item from a plurality of pre-set menu items by pressing (touching) the display on the screen. The communication unit 109 (139) is a transmission / reception means for transmitting and receiving data to and from other external devices via the access point 80. The operation button unit 111 (141) is composed of, for example, a power switch button and an operation button, and accepts input operations from an operator, such as a customer or a store clerk. The imaging unit 113 (143) is for taking photographs, and is also a scanner unit that has a function of taking a photograph of authentication information, such as a two-dimensional code, and extracting information written in the authentication information, i.e., a scanning function.

[0016] Next, a method for a customer to place an order using the above-mentioned order entry system 1 will be described for different cases. [When a customer places an order using one mobile device] FIG. 7 is an operation flow diagram of the customer portable device 100 when a customer places an order by himself / herself. First, a customer can place a pre-order using his / her own portable device 100 before arriving at the store or while waiting for a seat near the store entrance. A pre-order is placed by connecting the customer portable device 100 located outside the store to the cloud server 170 via the network 160. That is, a customer can access the cloud server 170 and make a pre-order using the customer portable device 100 to which a program related to the store's system has been downloaded in advance. Note that, as a method for ordering on the customer portable device 100, there are also methods using a WEB browser and a mobile order, as described above. Furthermore, customer information can be managed by registering as a member when downloading the app on a mobile device. If customer information is not registered, registration information on the mobile device (information that can identify the mobile device, such as an account, email address, or mobile phone number) may be managed as customer information. Customer information is member information when registering as a member, and for other general customers, it may be identification information assigned by a store clerk or the like for management purposes. It is information for identifying a customer.

[0017] At this time, since the table number (table identification information) in the store has not yet been input, the process proceeds from "N" in step 1-1 to step 1-2. If a pre-order is to be made, the process proceeds to step 1-3, where the pre-order is made from the customer portable device 100. The customer portable device 100 then transmits the pre-order data (order information) to the cloud server 170 (step 1-4). If a pre-order is not to be made, steps 1-3 and 1-4 are skipped. The cloud server 170 may transmit the received pre-order data to the in-store server 10 of the store in advance and store it in the hard disk 15 or the like. Also, when a customer arrives at the store and is received at the reception terminal (terminal) 70 or the like, the in-store server 10 may access the cloud server 170 and input the pre-order data. Specifically, when a customer enters the reception terminal 70 to process entry (check in), the customer can enter the store and send cooking instructions to the kitchen terminal by inputting a reservation number, or by reading a symbolic code (two-dimensional code or barcode) of the reservation number or member identification number (member information) displayed on the customer portable device 100 with a reader installed in the reception terminal. If no advance order is made, steps 1-3 and 1-4 are skipped.

[0018] FIG. 6(a) is an explanatory diagram showing the flow when a customer visits a store. As shown in the figure, when a customer visits a store, he or she first inputs the desired seat (number of people, type of seat, non-smoking / smoking, etc.) into the reception terminal 70. The input into the order terminal 70 may be made by a store clerk. The input of the desired seat is transmitted to the in-store server 10, which approves the input and transmits a notice to that effect to the order terminal 70, which stores the information. The desired seat may be reserved in advance by the customer portable device 100. In that case, the customer inputs the fact that they have come to the store into the reception terminal 70. The above operation may also be performed using a cloud server 170 instead of the in-store server 10.

[0019] Next, if the desired table T1 is available or becomes available, the customer is guided to that table T1 by a store clerk. At that time, the store clerk hands the customer a bill F1 for use in the transaction. Before handing the bill F1 to the customer, the store clerk may determine whether the bill F1 is usable by scanning the bill number F11 (its identification code, transaction medium identifier, and customer identification information) displayed on the bill F1 with the reception terminal 70 or POS device 20. The bill F1 may be placed on the table T1 in advance. This makes it easy to know that the table T1 is available.

[0020] The customer receives the bill F1 and sits at table T1. When the customer arrives at table T1, the customer inputs the table number (table identification information) T11 attached to table T1 (step 1-5) and the bill number (account identification information) F11 displayed on the bill F1 (sticker 6), in either order. The method of inputting the table number T11 includes, for example, reading the table number T11 (table identifier, such as a barcode or two-dimensional code) attached or printed on table T1 using the imaging unit (scanner unit) 113 of the mobile device 100, or manually inputting the table number T11 into the mobile device 100. The method of inputting the bill number F11 includes, for example, reading the bill number F11 (barcode, two-dimensional code, billing medium identifier, such as a barcode or two-dimensional code) attached or printed on the bill F1 into the mobile device 100, or manually inputting the bill number F11 into the mobile device 100. This allows the customer to order a menu item in the restaurant using the customer portable device 100. The bill F1 may be handed to the customer while they are waiting in the waiting room inside the restaurant. By reading the bill number F11 with the customer portable device 100 and associating it with membership information, it may be possible to place an order in advance. By making it possible to distinguish the status of an advance order between an off-premise order and an in-premise order, the status can be used as data for determining the display mode on the kitchen terminal and whether cooking instructions can be given.

[0021] Returning to the flow diagram, the entered table number T11 and bill number F11 are sent to the in-store server 10 (step 1-7). When a receipt completion notice is received from the in-store server 10 ("Y" in step 1-8), the in-store order becomes available, and the process moves to step 1-10. On the other hand, when a receipt unacceptable notice is received from the in-store server 10, an error message is displayed on the touch panel 107 of the customer portable device 100 indicating that the order could not be accepted (step 1-9). As a method of error notification, a message such as "This bill cannot be used" is displayed on the touch panel 107 of the customer portable device 100, or an audio guide is provided, urging the customer to exchange the bill F1.

[0022] Examples of cases where the receipt cannot be accepted include when there is an input error in the table number T11 or the bill number F11, or when the bill F1 received from the clerk is mistakenly a bill F1 currently being used by another customer (e.g., payment in progress). Such errors are likely to occur when the reception terminal 70 does not check whether the bill F1 is available. For this reason, the touch panel 107 of the mobile device 100 owned by the customer may display "Please read the bill F1" and guide the customer to first check whether the bill F1 has been paid for and then read the table number T11. This allows the customer to quickly find out if there is an abnormality in the status update of the bill F1. In addition, when the clerk hands over the bill F1 to the customer, by linking the table number T11 and the bill F1 information in advance, it is possible to prevent fraud such as the customer sitting at a different table or maliciously linking the bill F1 to another table number T11.

[0023] As described above, on the condition that both the table number T11 and the regular bill number F11 are input, it becomes possible to order the menu of the store (including confirming the order and ordering in advance in the store) using the customer portable device 100 that input the information. In other words, the order can be confirmed by the customer's operation. At that time, the store may notify the customer that the order has been accepted. If information such as the customer's email address has been registered in advance, it is also possible to notify the customer that the order has been accepted by push notification, email, or the like. In addition, the order may be confirmed on the condition that information identifying the customer based on customer information, etc. is linked to the table number T11 and the bill number F11 (order confirmation means).

[0024] Next, when ordering from the restaurant ("Y" in step 1-10), the customer uses the customer portable device 100 with the table number T11 and the like inputted therein to input order data, for example, by manually inputting the product number from the paper menu or by scanning the identification code displayed on the paper menu with the imaging unit 113 (step 1-11). Also, the customer may display the menu in a browser and input order data by connecting to a specific WIFI in the restaurant on the condition that a dedicated app downloaded to the customer portable device 100 or that the table number T11 and the bill number F11 are linked (step 1-11). The start of the dedicated app and the connection to the specific WIFI may be the conditions for the above-mentioned store reception.

[0025] By connecting to a specific WIFI, the customer's operation at the time of reception is omitted, and the arrival of a customer with a reservation can be immediately known by the reception terminal 70, the staff portable device 130, etc. For example, by changing the mode of the reservation number on the reception terminal 70, such as blinking, when the customer arrives, or by sending a push notification to the staff portable device 130, operability can be improved. For example, the reception terminal 70 or the staff portable device 130 can display "A customer with reservation number 999 has arrived at the restaurant. There is an order for in-store dining and take-out." If both in-store dining and take-out can be ordered for advance orders, cooking for in-store dining can be started, and cooking for take-out can be started when all the food has been served to the customer, which can provide the freshest possible products, and cooking multiple items at the same time in consideration of the order status of other tables can reduce labor hours, making it even more efficient.

[0026] Returning to step 1-11, by pressing, for example, an order completion button (or a confirmation button) displayed on the touch panel 107 of the customer portable device 100 ("Y" in step 1-12), the order data is transmitted (step 1-13). The order data to be transmitted includes pre-order data for orders placed in the store as well as pre-order data for orders placed in advance. The transmission destination is the kitchen device 50 via the in-store server 10, or the in-store server 10 and the kitchen device 50 in parallel. The in-store server 10 accepts the order data and stores it in association with the table number T11 and bill number F11. The kitchen device 50 outputs cooking instructions based on the received order data. When cooking of the ordered items is completed, serving instructions are issued.

[0027] Next, when the customer portable device 100 receives from the in-store server 10 a notification that the order data has been accepted, the customer portable device 100 displays on its touch panel 107 a message indicating that the order data has been accepted (step 1-14).

[0028] FIG. 11(a) is a diagram showing an example of a transaction data table for each transaction ordered. This transaction data is stored, for example, in the in-store server 10 or the cloud server 170, but may be stored in other devices. As shown in the figure, the transaction data includes data such as a transaction number, a reservation number, an order number, a membership code (an identification number for the customer's portable device 100), a time of visit, a type of in-store use / takeout, and a cancellation category. This type of in-store use / takeout is also information for tax shifting when a reduced tax rate is applied. By setting a guide number to the reservation number, it is possible to distinguish customers from those who have not made a reservation in advance. The transaction number may be assigned within a range that does not overlap with the number of customers who made a reservation in advance and other customers. Then, the order number in the cancellation data may be linked to order data in the order data table described below, such as each ordered item and quantity. When using the bill F11, the bill identification number F11 or an alternative billing identification number is managed. This transaction data is generated when a customer places an order. For advance orders, a reservation number management number is assigned. For in-store table orders, a reservation number is not assigned. Therefore, advance orders and in-store (table) orders can be distinguished by the reservation number. Then, the order data and seat management data can be associated with the order number in the transaction data. For takeout, the timing of cooking instructions can be adjusted and output so that it arrives in time for the specified time. In the waiting room inside the store, it is treated as an advance order.

[0029] FIG. 11(b) is a diagram showing an example of an order data table. This order data is data related to ordered products, and is stored, for example, in the in-store server 10 or the cloud server 170, but may be stored in other devices. As shown in the figure, the order data includes data such as order number, number of customers, customer demographics, category (order input category), order time (start), product code, quantity (order quantity), unit price, and selling price (sales amount). The category is the category of the device that input the order, and is managed so that it can be distinguished depending on whether the order was placed by a customer using a mobile device or by a store clerk. If a self-full order terminal is placed at each seat, it is similarly managed so that it can be distinguished. This category makes it possible to apply a smartphone discount to the price offered when using the app.

[0030] FIG. 11(c) is a diagram showing an example of a seat management data table. This seat management data is necessary for managing seats, and is stored, for example, in the in-store server 10 or the cloud server 170, but may be stored in other devices. As shown in the figure, the seat management data includes data such as seat number, transaction number, reservation number, guide number, number of people, table type, non-smoking / smoking category, entrance time, guide time, and waiting time. The seat data and transaction data are associated with each other by the transaction number (ticket number). When a seat is reserved, the reservation number may be used as the guide number and managed so that they can be distinguished by reservation category, etc. The transaction data, order data, and seat management data may be managed in separate tables, or may be combined with other tables, and data may be extracted from one table using the necessary processing. Data may be managed in duplicate in each table. Also, if a reservation is canceled, the reservation becomes invalid, of course, and the cancellation classification is also managed as a flag, so it can be used for aggregation and analysis. New reservations and changes may also be managed at the same time.

[0031] Fig. 8 is an operational flow diagram of the in-store server 10 when a customer places an order by a single representative. When a customer places a pre-order using the customer portable device 100 before arriving at the store or while waiting for a seat near the store entrance, the pre-order data is transmitted to the cloud server 170 via the network 160. The pre-order data transmitted to the cloud server 170 is transmitted to the in-store server 10 via the network 160 ("Y" in step 2-1) and stored in the in-store server 10 (step 2-2). If there is no pre-order data, step 2-2 is skipped ("N" in step 2-1).

[0032] Next, in step 2-3, when table number T11 and bill number F11 are received from the customer portable device 100, a determination is made as to whether the table number T11 and bill number F11 are valid, and if determined to be valid, the table number T11 and bill number F11 are linked to the customer portable device 100, the reception is completed ("Y" in step 2-4), and a reception completion notification is sent to the customer portable device 100 (step 2-5).

[0033] On the other hand, if it is determined that the table number T11 or the bill number F11 is not valid, the table number T11 and the bill number F11 are not linked to the customer portable device 100 ("N" in step 2-4), and a non-acceptance notice is sent to the customer portable device 100 (step 2-6). As described above, reasons for non-acceptance include, for example, an input error in the read table number T11 or bill number F11 (e.g., data cannot be obtained, the table number T11 is not set in the system settings, and similarly the bill number F11 is not set), or the bill F1 received from the clerk is mistakenly a bill F1 currently being used by another customer (e.g., during payment).

[0034] It is desirable to include the reason for refusal in this acceptance refusal notification. In addition, since it is possible to determine duplicate use when using a screen that has been photographed of a receipt ticket F1 that has been used in the past for fraudulent purposes, this is also useful as a countermeasure against such fraud. In other words, when table number T11 and receipt ticket number F11 have already been accepted and either that receipt ticket number F11 or another receipt ticket number F11 has been entered into that table number T11, the in-store server 10 is provided with a notification means (such as the CPU 11 that executes steps 2-6) that notifies other devices, such as the reception terminal 70, the POS device 20, and the kitchen terminal 50, of that status.

[0035] When the acceptance is completed (step 2-5), the store order data is then accepted from the customer portable device 100 ("Y" in step 2-7), and the accepted order data is stored (step 2-8). Note that if there is no in-store order data (only advance order data), step 2-8 is skipped ("N" in step 2-7).

[0036] Next, the stored advance order data and in-store order data are confirmed (step 2-9). Next, the confirmed order data is sent to the kitchen device 50, which starts cooking, and the order data is also sent to the POS device 20, which stores it as payment data (step 2-10).

[0037] On the other hand, information that the acceptance of the order data has been completed is transmitted to the customer portable device 100 (step 2-11). As a result, the customer portable device 100 displays on its touch panel 107, as described above, that the acceptance has been completed (step 1-14).

[0038] Meanwhile, an order placed in advance or while waiting for a seat is not linked to the table number T11 or the bill number F11, and is stored in the cloud server 170, the in-store server 10, or the customer's mobile device 100 in a state of provisional order, and is managed so as to be identifiable by a reservation number or advance order number. In the case of an advance order from outside the store, if there is a seat reservation, the visit is entered into the reception terminal 70. The visit can be registered by entering location information, a specific WIFI, inputting a reservation number on the screen, or having the reception terminal 70 read a symbol code (barcode, two-dimensional code, etc.). As described above, when the bill F1 is handed to the customer by a waiter when the customer is guided to a seat, or when the bill F1 is already placed on an empty table, the customer enters the bill number F11 and the table number T11 to confirm the advance order. Therefore, order data without the bill number F11 and the table number T11 is "advance order data", and the order is confirmed only when the bill number F11 and the table number T11 are associated with each other.

[0039] In the case of a takeaway order made in advance, that is, when the food is taken away before arriving at table T1, cooking instructions may be given so that the food arrives in time for the customer's expected arrival time. In addition, for a takeaway order made in advance that is taken away before arriving at table T1, the order information is finalized when payment is completed (for example, when payment is completed at the time of the advance order).

[0040] On the other hand, for a take-out order placed at table T1 in the store, the order information may not be finalized until payment is completed, and may be finalized by reading the receipt number F11 or table number T11. When the receipt number F11 or table number T11 is read, there are cases where the customer only eats in the store, and cases where the customer eats in the store and also buys take-out (souvenirs). In these cases, the order information is finalized by reading the receipt number F11 or table number T11, and the payment is also made with the receipt number F1, just like in the above method.

[0041] That is, in the case of a takeout order including a pre-order (in-store takeout order) by a customer who links in-store table number T11 and bill number F11, the takeout order information is confirmed by reading bill number F11 (and table number T11). On the other hand, in the case of an order pre-ordered from outside the store and taken directly to the store or the like (out-store takeout order), the takeout order information is confirmed by the pre-payment process.

[0042] Next, FIG. 6(b) is an explanatory diagram showing the flow when a customer leaves the store. As shown in the figure, when a customer leaves the store, he or she moves to the POS device 20 with his or her own portable device 100 for customer use and the bill F1. Then, the customer holds the bill F1 over the scanner unit 25 of the POS device 20 to read the identification code (bill number F11) attached or printed on the bill F1. Alternatively, the bill number F11 may be entered manually. As a result, the POS device 20 retrieves the order information (payment data) linked to the bill number F11 and the table number T11 from the in-store server 10 (or the cloud server 170 or the hard disk 22) and performs the payment process. After the payment process is completed, the table number T11, the bill number F11, and the portable device 100 for customer use are released from the link, and the bill F1 becomes available for use by another customer. As a result, the bill F1 can be used continuously any number of times. Furthermore, if there are any take-out items at the time of payment, the POS device 20 may display a notification screen such as "Take-out items are available" using a pop-up or the like, or may display an input button (OK button) for "Receipt completed."

[0043] Furthermore, when the customer leaves the store, it is preferable to input on the customer portable device 100 that all the items eaten in the store have been served or to declare that the customer will pay, etc., so that the use or non-use of the bill F1 can be managed more thoroughly. For example, an abnormality can be detected when the bill F1 without the bill declaration is held over the scanner unit 25 of the POS device 20 as a payment device. This is also a fraud prevention measure, and if there is an order during the meal or the bill is not yet served, it will be found at the time of payment. Even if the customer portable device 100 does not declare the completion of the meal serving or the payment, if the payment process is performed when the meal serving is not completed, the POS device 20 may notify the customer by displaying a notification message such as "The meal serving is not completed" or specific item names and quantities. For example, it is possible to detect the forgetting of the dessert after the meal. Furthermore, at this timing, the customer may be guided to a take-out product, or the take-out product's slip number or table number may be notified to a device operated by a store clerk, so that the take-out product can be handed over to the customer's location.

[0044] According to this order entry system 1, the table number T11, the bill number F11, and the customer portable device 100 are linked to perform payment, so that if the table used by the customer (previous customer) becomes available for payment, the next customer (next customer) can be guided to the available table even if the payment is not completed. In other words, if only the table number T11 is linked to the customer portable device 100, even if the table is physically available, if the next customer links his or her customer portable device 100 to the table number T11 before the previous customer's payment is completed, there is a risk of inconvenience such as the next customer's order being included in the previous customer's payment. In addition, when so-called mobile payment (air payment) is performed with the customer portable device 100, the bill F1 may be read by the scanner unit of the POS device 20, and a sign light or the like may be used to output and notify that the customer has completed payment.

[0045] Therefore, if only the table number is used, even if the table is physically vacant, the next customer cannot be guided to the table due to data management reasons. On the other hand, with the present order entry system 1, the next customer can be distinguished from the previous customer simply by distributing a new bill F1 to the next customer, so that the next customer can be guided to the table as soon as the table is physically vacant. In addition, since the customer approaches the POS device 20 with the bill F1 at the time of payment, the store clerk can easily visually recognize that the payment is being made.

[0046] In the above example, it is possible to pre-order, but it is also possible to disable this and allow ordering from the store from the customer portable device 100 when the reception terminal 70 receives the customer's visit. Also, in the above example, the order is placed in the store after the table number T11 and the bill number F11 are entered, but it is also possible to enter the table number T11 and the bill number F11 after placing an order (provisional order) in the store, thereby finalizing the order and sending the order data to the in-store server 10 and the kitchen device 50.

[0047] As described above, the order entry system 1 comprises an input means (such as a customer portable device) for inputting customer information (such as the membership number used when registering as a member and registration information on the mobile device), table identification information (such as the table number), and transaction identification information (such as the transaction ticket number), and a product input means (such as a customer portable device) for inputting products, and is further configured to comprise an order confirmation means ("Y" in step 1-12) for confirming the order of the product inputted by the product input means by linking the customer information, the table identification information, and the transaction identification information.

[0048] The order entry system 1 processes orders using a portable device 100 carried by a customer and an in-store server (management device) 10 that receives information from the portable device 100. The in-store server (management device) 10 has a reception means (steps 2-1, 2, 7, 8) that receives orders from the portable device 100 and a confirmation means (step 2-9) that confirms the order information received by the reception means. Meanwhile, the portable device 100 has a touch panel 107 and an imaging unit 113 (input means). When a table number (table identifier) ​​T11 that identifies table T1 is input (step 1-5) using the imaging unit (input means) 113 of the portable device 100 and an accounting ticket number (accounting medium identifier) ​​F11 that identifies accounting ticket (accounting medium) F1 is input (step 1-6), the order information received by the reception means (steps 2-1, 2, 7, 8) of the in-store server (management device) 10 is confirmed (step 2-9). In this example, the in-store server 10 is used as the management device, but instead, the POS device 20 or the cloud server 170 may be used as the management device.

[0049] [When multiple customers place orders using their own mobile devices] When multiple customers use their own portable devices to place orders, first, one customer portable device 100 of a representative customer is set as the representative customer portable device 100. Specifically, the customer portable device 100 that reads the table number T11 and the bill number F11 is set as the representative customer portable device 100. The operation of this representative customer portable device 100 is the same as that of the customer portable device 100 shown in FIG. 7. After this representative customer portable device 100 inputs the table number T11 and the bill number F11 and receives a reception completion notification, it is possible for the other customer portable devices 100 to display authentication information (two-dimensional code) containing information permitting reception on their touch panel 107. The authentication information is displayed, for example, by pressing a "Group Order" button displayed on the touch panel 107 of the representative customer portable device 100.

[0050] The customer portable device 100 other than the representative operates as follows. FIG. 9 is an operation flow diagram when a customer places an order using the customer portable device 100 other than the representative. The customer other than the representative can first place a pre-order using his / her own portable device 100 before arriving at the store or while waiting for a seat near the store entrance. A pre-order is performed by connecting the customer portable device 100 located outside the store to the cloud server 170 via the network 160. That is, a customer portable device 100 to which a program related to the ordering system of the store has been downloaded in advance can be used to access the cloud server 170 and make a pre-order.

[0051] At this time, since the authentication information described below has not yet been input from the representative portable device 100, the process proceeds from "N" in step 3-1 to step 3-2. If a pre-order is to be made ("Y" in step 3-2), the process proceeds to step 3-3, and the pre-order is made from the portable device 100. The pre-order data (order information) is then transmitted from the portable device 100 to the cloud server 170 (step 3-4). If a pre-order is not to be made, steps 3-3 and 3-4 are skipped. The cloud server 170 may transmit the received pre-order data to the POS device 20 of the corresponding store in advance and store it in the hard disk 22 or the like. It is better to attach a reservation number, order number, etc. to the pre-order data and consolidate the orders. Since multiple portable devices 100 are used when ordering individually at the seat, it is preferable to consolidate the pre-order data as described above.

[0052] Next, when the customer comes to the store, the image pickup unit (scanner unit) 113 of the customer portable device 100 of the customer scans the authentication information displayed on the touch panel 107 of the representative customer portable device 100 held by the representative customer, and inputs the information in the authentication information (step 3-5). The authentication information contains information that allows the order to be placed and is linked to the representative customer portable device 100 (i.e., linked to the table number T11 and the bill number F11), so this authentication information is sent to the in-store server 10 (step 3-6). When a reception completion notice is sent from the in-store server 10 ("Y" in step 3-7), the order can be placed in the store, and the process moves to step 3-8. On the other hand, when a reception failure notice is sent from the in-store server 10, an error message is displayed on the touch panel 107 indicating that the order was not accepted (step 3-9). As a method of notifying the error, a message such as "This portable device cannot be used" may be displayed on the touch panel 107 of the customer portable device 100, or a voice guide may be given. A case where acceptance is not possible may be, for example, a case where an input error has occurred in inputting authentication information.

[0053] As described above, the customer portable device 100 of a customer other than the representative will be able to place an order from the menu of the store on the customer portable device 100 that entered the authentication information displayed on the representative customer portable device 100, provided that the customer portable device 100 inputs the authentication information.

[0054] In addition, when ordering with a plurality of customer portable devices 100, it is preferable to be able to declare in advance whether to make the bills together or separately, in order to make the bills go smoothly. One method of declaring in advance is to display a screen for selecting individual billing or lump-sum billing on the touch panel 107 of the representative customer portable device 100 or the customer portable device 100 that scanned it when displaying and scanning the authentication information of the representative customer portable device 100, and to select and confirm either one. Possible timings for confirmation include when the authentication information is displayed on the representative customer portable device 100, or when the authentication information of the representative customer portable device 100 is read on another customer portable device 100, etc.

[0055] When individual payment is selected, in this embodiment, a different bill F1 is not handed out to each customer, and each customer other than the representative uses their own portable customer device 100 to make the individual payment, but in some cases, a different bill F1 may be handed out to each customer making an individual payment, and the individual payment may be made using each bill F1. When using individual bills F1, a guide message such as "For individual payments, please receive a separate bill from the store clerk" may be displayed on the portable customer device 100 of the representative or the person who scanned the bill.

[0056] Next, when ordering from the restaurant ("Y" in step 3-8), the customer inputs order data using the customer portable device 100, for example, by manually inputting the product number from the paper menu or by scanning the identification code displayed on the paper menu with the imaging unit 113 (step 3-10). Also, as in the explanation of step 1-11 above, the order data may be input using a dedicated app downloaded to the customer portable device 100.

[0057] Then, by pressing, for example, an order completion button (or a confirmation button) displayed on the touch panel 107 of the customer portable device 100 ("Y" in step 3-11), the order data is transmitted (step 3-12). The order data to be transmitted includes advance order data for advance orders placed in the store as well as order data for advance orders placed in advance. The transmission destination is the kitchen device 50 via the in-store server 10, or the in-store server 10 and the kitchen device 50 in parallel. The in-store server 10 accepts the order data and stores it in association with the representative customer portable device 100. The kitchen device 50 outputs cooking instructions based on the received order data. When cooking of the ordered items is completed, serving instructions are issued.

[0058] Next, when the customer portable device 100 receives from the in-store server 10 a notification that the order data has been accepted, the customer portable device 100 displays on its touch panel 107 a message indicating that the order data has been accepted (step 3-13).

[0059] The operation of the in-store server 10 when an order is placed by a customer portable device 100 other than the representative is almost the same as the operation of the in-store server 10 shown in Fig. 8. That is, when advance order data is received from the cloud server 170, it is stored, and when the authentication information is next received, it enables the order data to be entered in the store, and the stored advance order data and the order data received in the store are confirmed and transmitted to the kitchen device 50 and the POS device 20, and a notification that the order has been received is transmitted to the customer portable device 100.

[0060] In the above example, an order can be placed by reading the authentication information in a customer portable device 100 other than the representative, but instead, the customer portable device 100 other than the representative may be configured to allow an order by inputting the table number T11 and the bill number F11 in the same way as the representative customer portable device 100. In this case, however, it is preferable to provide an order permission means that sends a push notification or email for order permission to the customer portable device 100 (representative customer portable device) that is first enabled to place an order.

[0061] As described above, the representative portable device 100 is equipped with an output means (touch panel 107) that outputs authentication information that enables other portable devices 100 to place an order using the same table T1 and same bill (accounting medium) F1 as the table number (table identifier) ​​T11 and bill number (accounting medium identifier) ​​F11 entered by the representative portable device 100, and the other portable devices can obtain the authentication information (steps 3-5) to place an order to the reception means of the in-store server (management device) 10.

[0062] [When one or more customers use a mobile device to make a payment] The following describes a case where one or more customers make a payment at the POS device 20. Fig. 10 is an operational flow diagram showing the procedure for payment at the POS device 20. First, when a customer places an order using one portable device, payment is not made in installments ("N" in step 4-1), so the process moves to step 4-8, and as described above, the scanner unit 25 of the POS device 20 directly reads the bill number F11 (identification code) of the bill F1 held by the customer, and payment is processed using the order data linked to the bill number F11.

[0063] Next, if multiple customers place orders using their respective portable devices, but only the representative customer pays the bill, the representative customer inputs, for example, into the customer portable device 100 or POS device 20 that he or she will pay the total amount for all the ordered menu items as the representative customer. This causes the process to move from "Y" in step 4-1 and "Y" in step 4-2 to step 4-8, and as above, the scanner unit 25 of the POS device 20 reads the bill number F11 (identification code) of the bill F1 held by the representative customer, and the payment process is carried out using the order data linked to the bill number F11.

[0064] Next, a case where a plurality of customers each use their own portable device 100 to pay for the menu items they have ordered, and then split the payment using their own portable device 100 (here, a case where payment is split among three customers) will be described.

[0065] If three customers are paying in installments, the process moves from "Y" in step 4-1 and "N" in step 4-2 to step 4-3. In step 4-3, a customer other than the representative (first customer) operates his / her own customer portable device 100 to display identification information for installment payment (such as a two-dimensional code) on the touch panel 107 of the scanner unit 25 of the POS device 20, and this identification information for installment payment is read by holding it over the scanner unit 25 of the POS device 20. This causes the process to move from "N" in step 4-3 to step 4-4, and since the menu ordered by this customer portable device 100 has not been paid for, the process moves to step 4-5, and the installment payment process for the menu ordered from that customer portable device 100 is carried out.

[0066] That is, this installment settlement is performed by displaying (outputting) settlement identification information on the touch panel 107 of the customer portable device 100 and having the scanner unit 25 of the POS device 20 read this settlement identification information.

[0067] Next, the process moves to step 4-3, where another customer (second person) other than the representative operates his / her own customer portable device 100 to display identification information for installment payment on the touch panel 107, and reads this identification information for installment payment by holding it over the scanner unit 25 of the POS device 20. Thereafter, the installment payment process for the menu ordered from the customer portable device 100 is carried out in the same manner as in the case of the first customer (steps 4-3, 4, 5).

[0068] That is, this installment settlement is also performed by displaying (outputting) settlement identification information on the touch panel 107 of the customer portable device 100 and having the scanner unit 25 of the POS device 20 read this settlement identification information.

[0069] Finally, in step 4-3, if the representative customer (third person) holds the bill number (identification code) F11 displayed on the bill F1 over the scanner unit 25 of the POS device 20 to read it, the process moves from "Y" in step 4-3 to step 4-6, and since the installment settlements using the customer portable devices 100 of all other customers (first and second customers) have been completed at this time ("Y" in step 4-6), the installment settlement process using the bill F1 is carried out (step 4-8). This completes the series of installment settlements.

[0070] On the other hand, if an attempt is made to make an installment payment by holding the bill number (identification code) F11 of the bill F1 over the scanner unit 25 of the POS device 20 when all the other customers (the first and second customers) have not yet completed their installment payments using their portable devices 100, the process moves from step 4-6 to step 4-7, and the POS device 20 notifies the customer that the installment payment is not possible. As a method of notification, for example, the display unit 26 may display a message such as "Please complete the installment payment using your portable device first" or a voice guide may be given. This ensures that the representative customer holding the bill F1 makes the installment payment last.

[0071] As described above, by configuring the settlement process using the representative's customer portable device 100 to be performed last, settlement using the bill F1 is always performed last, eliminating the risk of forgetting to make installment settlements for customers other than the representative. Split settlements using all customer portable devices 100 and bill F1 can be performed without error, and the risk of inducing fraudulent accounting can also be prevented.

[0072] It is also possible to set a threshold value in advance for the number of customer portable devices 100, and configure the system so that when split payments are made for a number of devices exceeding the threshold, the representative customer holding the bill F1 makes the split payment last. For example, the threshold can be set to three, and up to two customers are allowed to make split payments using bill F1 first, but if there are more than three customers, the split payment using bill F1 must be made last. This is because if there are a large number of customers, it becomes difficult for store clerks to determine whether all split payments have been completed, which could lead to fraudulent payments.

[0073] Since the present invention is an ordering system that uses the bill F1, it is possible to prevent customers from accidentally leaving the store without paying by, for example, making the bill F1 larger, making a sound when it falls, or making it visible to store clerks and other customers. Also, by attaching a security tag to the bill F1, it is possible to prevent customers from accidentally leaving the store while holding the bill F1 by using an antenna that detects the security tag.

[0074] Note that the order is confirmed by linking the bill F1 to the table number T11, but if the identification number of the app downloaded by the customer is linked to the bill F1 instead, an error can be generated if another app identification number is linked to the table. In that case, management is possible by displaying the app identification number in the symbol code at the time of payment. To prevent fraud, the reception terminal 70 may issue a receipt with a symbol code printed on it when the customer is shown to their seat. If the bill F1 is not required to confirm an order, the payment process may be carried out by symbolically coding the receipt number, as in the past, on the serving receipt, or the symbol code of the receipt number handed over by the waiter when serving the food may be read by the customer portable device 100 to confirm the payment data, thereby providing security measures for the system.

[0075] Incidentally, the combination of table number T11 and bill number F11 is fixed identification information, so the same combination is used repeatedly, even within the same business day. If a photograph of table number T11 and bill number F11 were taken with a camera or the like and then entered into customer portable device 100, there is a risk that another customer's order would be entered.

[0076] In response to this, inappropriate processing can be prevented by managing the order data folder in the in-store server 10, etc. For example, when an incorrect table number T11 and bill number F11 are entered, if an order data folder for that combination has already been created and the order is being flagged, the input is marked as an error. Then, for another customer who enters later, a notice such as "Order cannot be started" is issued, and the order confirmation operation is prohibited. On the other hand, for the customer who entered earlier, a function for notifying such as "Unauthorized access has occurred" may be added, and a function for notifying the store clerk by the kitchen terminal 50, the reception terminal 70, the POS device 20, etc. may also be added. Since the customer who entered later may be a legitimate customer, instead of the above display, a guide such as "An error has occurred. Please call a store clerk" may be displayed, and the store clerk may then be notified. Note that the order data folder is treated as history data once payment has been made. In other words, if there is order data for the same table number T11 and the same bill number F11 that is "on order (in use)", control is performed to not allow orders from a customer portable device 100 of a new customer (different group). Unlike when the identification number is managed only by table number T11, the identification number of the above app that has been replaced by the bill F1 can also prevent fraud and waste, such as ordering at table number T11 that has been used in the past or serving food that has not been ordered by other customers.

[0077] When ordering from multiple customer portable devices 100 (of the same group), the customer portable devices 100 other than the representative can place an order by receiving authentication from the representative customer portable device 100, and no problem occurs. On the other hand, if an order is placed from a customer portable device 100 of another customer other than the same group, an error occurs. That is, the configuration that allows orders from the customer portable devices 100 of other customers in the same group by receiving authentication from the representative customer portable device 100 after an order is possible from the representative customer portable device 100 can be used not only in the above order entry system 1 that allows orders from the representative customer portable device 100 using the table number T11 and the bill number F11, but also in various other order reception systems. For example, it can be effectively used in a system of an air payment method using table numbers and location information (GPS), beacons, logging in to in-store WIFI, etc.

[0078] Incidentally, a code that can access the order data (folder) can be dynamically assigned to the authentication information displayed on the representative customer portable device 100. If the dynamically assigned authentication information is stored on the application side of the customer portable device 100, a symbol code for payment can be displayed only on the other portable devices by pressing the payment start button, allowing individual payments to be made. If unique authentication information is dynamically created, fraud is prevented.

[0079] As described above, when the order data ordered from each portable device 100 is settled in installments, the order data from the representative portable device 100 that entered the accounting ticket number (accounting medium identifier) ​​F11 is linked to the accounting ticket (accounting medium) F1, while the portable devices 100 other than the representative output (display) settlement identification information for settling each order data.

[0080] In addition, when making an installment settlement, if the settlement process by the other portable devices 100 has not been completed, the settlement process by the representative portable device 100 linked to the accounting ticket (accounting medium) F1 is prohibited.

[0081] [When a customer places an order without using a mobile device] Although the method for ordering by a customer using a portable device has already been described, a case where not all customers are able to place orders using a portable device will now be described.

[0082] When using a portable device for loan from the store, the order may be confirmed by inputting the store clerk identification code, the accounting identification information (account ticket), and the table number instead of the customer information. When a loan portable device is loaned to a customer, the store clerk identification code may be further linked to the serial number of the portable device. In this way, when waiting for a seat, the customer can place an order in advance without inputting the table number, which is very convenient for the customer. In addition, since the customer's presence in the waiting room of the store can be managed, cooking instructions may be sent to the kitchen terminal. The kitchen terminal may start cooking at that point. Also, taking into account the expected waiting time, cooking instructions may be sent according to the remaining waiting time. In this way, the customer is shown to his / her seat and the ordered food is served immediately.

[0083] Also, if there is a self-order terminal at each table, the customer inputs the identification information (account identification information) F11' of the bill F1' as shown in FIG. 12(a) into the self-order terminal. If the self-order terminal is equipped with a scanner, the scanner may read the identification information F11' consisting of a symbol code (barcode, two-dimensional code, etc.) of the bill F1'. If the bill F1' has barcode-readable characters F111' printed on it, the customer may input the readable characters or the number written on the bill F1' using the numeric keypad. As a condition for starting an order, a character string P11 to be input may be generated and issued according to a predetermined rule each time on a seating guide receipt P1 as shown in FIG. 12(b), which is issued by the waiter when seating is provided. In this way, even customers who do not bring a mobile device can place a self-order. In the case of a self-order terminal, if the table number is linked in advance, the table number input may be omitted.

[0084] Also, if there is no self-order terminal or lending portable device at the table, the clerk may take the order directly on the clerk portable device 130 (order terminal). In this case, the order may be started on the condition that the information for identifying the bill and the login information for logging in to the clerk portable device 130 (order terminal) (information for identifying the clerk, such as a clerk code; if the clerk has started the app for the clerk portable device 130 (order terminal) on a portable device brought by the clerk, any information that can identify the portable device) is input. The table number may be input by scanning a symbol code (barcode, two-dimensional code, etc.) attached to the table, or the clerk may input the table number. In this way, the clerk's operation error can be avoided. Note that since the clerk portable device 130 is basically operated by the clerk, the bill F11 may not be a prerequisite for inputting the order. In other words, the bill F11 may be linked after the final serving is completed and the customer is asked whether there is any additional order.

[0085] Furthermore, if the reception terminal is set to link the table to be guided and the bill when seating is provided, fraud and operational errors can be further prevented. When seating is provided, the symbol code (barcode, two-dimensional code, etc.) on the bill may be scanned by the scanner of the reception terminal (seat guide terminal), or the bill may be specified from the screen of the reception terminal. Instead of bills, a billing medium such as a seat guide card or the above-mentioned seat guide receipt P1 may be issued, and linked to the table number when issued. Note that the payment process may be performed using a food serving receipt or a payment receipt. A payment receipt may be issued separately when all the items have been served.

[0086] Next, an example of the reception operation in the reception terminal 70 when the present invention is applied will be described. FIG. 13 is a diagram showing an example of the transition of the display screen when the reception terminal 70 receives a customer. When a customer arrives in front of the reception terminal 70, the display screen of the reception terminal 70 displays the initial screen G1-1 shown in FIG. 13(a). The initial screen G1-1 displays the reception button G11 and the reserved button G13. When the reception button G11 is pressed, a reception number is given on the spot. When the button G11 is pressed, the seat reservation screen G1-3 shown in FIG. 13(c) is displayed. Next, by inputting these conditions (number of people, type of seat (counter / table), non-smoking / smoking, etc.) using the seat condition selection button G19 or the number of people input button G21 in the seat reservation screen 1-3, and then pressing the decision button G23, a seat guide receipt and a call receipt (not shown) are issued. After that, the customer waits until a call is received. Furthermore, when G13 is pressed, the check-in screen G1-2 in FIG. 13(b) is displayed. Next, when the reservation number is entered in the reservation number input field G15 in the check-in screen G1-2 and the decision button G17 is pressed, the customer who has made a reservation will be in a state of having arrived at the store (checked in). Also, a symbol code of the reservation number may be displayed on the application screen of the customer's mobile device and read by a scanner provided in the reception terminal. When the reservation number is entered manually, a call receipt may be issued and the reservation number on the customer's mobile device may be used to verify the customer when guiding them to their seat. In addition, the seat reservation operation using the customer portable device 100 has an additional screen for designating the visit date and time and the store to be visited in FIG. 13(c), but the method of designating conditions on the operation screen is almost the same.

[0087] FIG. 14 is a diagram showing an example of the transition of the touch panel 107 when a reservation order of a product is made using the customer portable device 100. FIG. 14(a) is a TOP screen. By providing a home button, a coupon button, an order (menu) button, and a My Menu (not shown), it is possible to make an order from a purchase history or an order from a favorite. When making a reservation order using the customer portable device 100, for example, a button G25 for viewing the menu in the initial screen G2-1 shown in FIG. 14(a) is pressed to display a product selection screen G2-2 shown in FIG. 14(b). Then, one or more products are selected from the products displayed in the product selection screen G2-2. When the selection of the products is completed and an order confirmation button G27 in the product selection screen G2-2 is pressed, an order confirmation screen G2-3 shown in FIG. 14(c) is displayed. Then, after confirming the order contents, a decision button (not shown) is pressed to display an order contents screen G2-4 shown in FIG. 14(d). The order details screen G2-4 displays the order number G29, which is used when arriving at the store and transmitting advance order data (for example, steps 1-3 and 4 shown in FIG. 7). In addition, in FIG. 14(c), in order to carry out the payment process, the customer checks the order list, selects whether to take out or use in the store, and if it is take out, selects whether to pay in advance or at the store, the time of arrival, the store to be visited, etc. Also, it may be controlled so that the order cancellation is prohibited by counting backwards from the time of arrival. The order number G29 in FIG. 14(d) may be notified to a registered email address or the like for confirmation. Furthermore, in the store, the display of the product order history, total amount, etc. is updated in a timely manner, so that the customer can grasp the current order status at any time. Also, the app of the customer portable device 100 may be provided with a function for calling a store clerk.

[0088] Figure 15 shows specific examples of various receipts issued by the order entry system 1, with Figure 15(a) showing an example of an accounting receipt R1 issued, for example, from the receipt printing unit 28 of the POS device 20 after payment is completed, Figure 15(b) showing examples of serving receipts R2-1, R2-2 issued from the printing unit of the kitchen equipment 50, and Figure 15(c) showing examples of cooking instruction tickets R3-1, R3-2 issued from the printing unit of the kitchen equipment 50. The accounting receipt R1 has the transaction details printed on it. In this example, since it is possible to distinguish between products ordered by customers and products ordered by store clerks, the input category may be printed on it. In addition, a two-dimensional code for downloading the app may be printed on it to promote the use of the mobile app on the customer portable device 100. It is preferable to apply an app membership coupon or a discount or discount (app member self-order price) on products ordered on the customer portable device 100 to promote use. In this case, the payment amount may be printed on the settlement receipt. The serving receipts R2-1 and R2-2 are serving receipts for the ordered products. They may be used as accounting slips (substitute receipts for the accounting ticket F1). Here, the person who entered the order is printed on the person in charge, but in a business where there is a person in charge of serving the tables, the person in charge of serving the tables may be printed on it. The cooking instruction tickets R3-1 and R3-2 are issued by a printer built into the kitchen device 50 or a kitchen printer.

[0089] Next, the order entry form in the order entry system 1 will be described. FIG. 16 is a diagram showing the usage modes of the order entry system 1 according to forms A to F. In the figure, it is assumed that customers in forms A, B, C, D, and F carry a customer portable device 100 to which a mobile app related to the order entry system 1 has been downloaded, and a customer in form E does not carry the customer portable device 100. In other words, it is an example of an order entry operation in the process of moving from outside the store to inside the store in the case where the customer has a mobile device and the case where the customer does not have a mobile device. In the case of form A, the customer operates the mobile device to make a seat reservation and a pre-order. Since the mobile device has a mobile app downloaded, the contents of the operation on the mobile device include member information. The member information of the customer who has performed the pre-order and the seat reservation is associated and converted into data. In type B, an advance order is not placed through the operations of type A. In type C, a seat reservation is not placed through the operations of type A. Furthermore, type D is a type in which a customer enters the restaurant with the mobile app downloaded to their mobile device. In the case of type D, the mobile app can be downloaded while inside the restaurant (in the waiting room). As a result, in types A to D, a customer can place an advance order before sitting down at a table inside the restaurant.

[0090] [Form A] Outside the store, the customer uses the customer portable device 100 to input customer identification (customer information), a pre-order, and a seat reservation. Next, in the waiting room inside the store, the customer receives and inputs a bill (account identification information). At this time, additional orders and cooking instructions may be accepted using the customer portable device 100. Then, at a table inside the store, table identification information is entered to identify the seat and confirm the serving destination. Cooking instructions may also be accepted at this time. Also, if there is a wait for a seat, additional orders, changes, deletions, etc. may be made in the waiting room. Note that pre-orders and cooking schedule instructions may be managed as provisionally confirmed until check-in.

[0091] [Form B] Outside the store, the customer uses the customer portable device 100 to input the customer's identification (customer information) and seat reservation. Since a seat reservation has been made, a check-in process is performed at the reception terminal. A customer may place a pre-order in the waiting room inside the store, and this pre-order will be the first order. If there is no waiting for a seat, the customer reads the table identification information at the table with the customer portable device 100 and orders the product. In this case, the customer may order the product using the customer portable device 100, or may place the order with a store clerk. In that case, the store clerk will receive the order on the store clerk's portable device.

[0092] [Form C] Outside the store, the customer uses the customer portable device 100 to input the customer's identification (customer information) and advance order. After entering the store, as no seat reservation has been made, the customer specifies the desired seating conditions at the reception terminal. The method of specification is as described above. The customer moves to a table and the order is confirmed by reading the table identification information.

[0093] [Form D] A customer comes directly to the store (waiting room) and uses the customer portable device 100 to identify the customer (customer information) and specify the desired seating conditions. The customer may place an order in advance, or may place the order at the table by the customer himself, or may give the order to a waiter. In this case, the customer inputs the transaction identification information and table identification information using the customer portable device 100, for example, when moving to the table. The timing of the start of cooking may be determined by the cook at the kitchen terminal, or if the cooking lead time for each product is managed, cooking instructions may be automatically started according to the lead time (cooking time).

[0094] [Form E] Form E is for non-members, that is, general customers. It may also be the case that members do not use a portable device. The customer comes directly to the store (waiting room), selects a seat, and receives an accounting ticket (account identification information). The customer then uses the staff portable device 130 to enter an order at a table in the store. In this case, for example, if the staff portable device 130 has completed identification of the staff (staff identification information) and the seat (table identification information), the order can be entered. After the order is entered and confirmed, cooking instructions are given. Note that input of the accounting ticket (account identification information) is not essential in the case of a staff portable device, and the accounting ticket (account identification information) can be entered before the accounting. Note that an accounting ticket is not necessary if accounting is carried out using an accounting slip or the like instead of an accounting ticket.

[0095] [Form F] In type F, a customer orders products using the customer portable device 100 after sitting at a table. The customer comes directly to the store, receives a bill, and then sits at a table inside the store. The customer then uses the customer portable device 100 to input customer identification (customer information), seat identification (table identification information), bill (billing identification information), order, and cooking instructions. The customer may also download a mobile app at the table and order products.

[0096] FIG. 17(a) is a diagram showing an example of the seat management monitor screen G3. The seat management monitor screen G3 is displayed on the display unit of the reception terminal 70, the POS device 20, the kitchen device 50, or the like. As shown in the figure, the seat management monitor screen G3 displays the arrangement of tables in the store. In the figure, the table with table number "0001" displays a mobile phone mark G31 indicating that an order is being placed by mobile phone. Furthermore, "1 / 4" displayed on the table with table number "0001" indicates that one of the four ordered items has not yet been served. Furthermore, the table with table number "0002" has an order that is not placed by mobile phone. Furthermore, "Served" displayed on the table with table number "0002" indicates that all the ordered items have been served. Furthermore, even when operating with the store clerk mobile device 130, a table grouping operation, for example, input to specify multiple tables and associate them with a reservation number or a guide number, can be performed. Tables numbered "0007" and "0008" are marked with a "●" and enclosed in a dotted line to indicate that both tables are being used by one group. These tables indicate that orders have been placed using a customer's mobile device, and that of the eight items ordered, all items have not yet been served. Furthermore, when a waiter guides a customer to a table, seat management data is generated by associating the reservation number or guide number with the seat number. The necessary information for each table is updated and displayed. In the example, the layout of the store is displayed, but a list screen such as a list may also be used. The status of each table, whether it is available, in use (served food), or being cleared away may also be displayed in different ways. The main table number may be determined in ascending or descending order, or by specification. The seat management monitor is updated when a timer is activated or a specific key is pressed.

[0097] Furthermore, when the table portion of the table number "0001" in the seat management monitor screen G3 is pressed, a table detail information screen G3a of the table number "0001" is displayed as shown in FIG. 17(b). In this example, the customer information (membership number) of the customer portable device 100, the number of customers, the customer demographics, the number of items that have been served, and the number of items that have not been served are displayed for the customer at the table number "0001". Furthermore, when the table portion of the table number "0002" in the seat management monitor screen G3 is pressed, a table detail information screen G3b of the table number "0002" is displayed as shown in FIG. 17(c). The customer at the table number "0002" does not use the customer portable device 100, and the order is accepted by a waiter, and the number of customers, the customer demographics, the number of items that have been served, and the number of items that have not been served are displayed.

[0098] This time, a distinctive display is that whether an order has been accepted by the customer portable device 100 or the store clerk portable device 130 can be distinguished by displaying an icon, for example, in a different manner. For example, if there are many tables in use by the customer portable device 100, the store clerk can be assigned to a task other than serving in the dining area, and personnel allocation and allocation instructions can be given according to the situation in the store. In addition, detailed information on a table may be transferred to a details screen by specifying a table number. In the case of a touch panel, touch selection may be made from the screen. The details screen is shown in Fig. 17(b) and (c), and Fig. 17(b) shows that the user is the customer portable device 100. The number of customers, customer demographics, and serving status can be shown. FO is the time of the first order, and AO is the time of the additional order. The serving status may be displayed in a different manner. Fig. 17(c) shows a table where an order was made by the store clerk portable device 130, and SE is the time when serving is completed.

[0099] The seat management monitor may update the table status from "in use" to "preparing" by receiving information such as when the POS device reads the symbol code on the bill F1 or billing slip of the customer at that table, or when the payment process is completed. Alternatively, the status may be updated when the customer declares the payment process on the customer portable device 100. This allows the waiter to smoothly clear the table. After the table has been cleared, the waiter may further update the status from "preparing" to "vacant" by sending a notification of completion of the clearing from the waiter portable device 130 or the like. This is extremely effective as the table status can be updated reliably.

[0100] When a customer is to carry out payment processing, the customer may issue a payment instruction on the customer portable device 100. This operation allows the customer to know if there are any items that have not been served before leaving their seat. If this payment instruction operation is not performed, the POS device 20 may issue a warning or notification. When ordering with the store clerk portable device 130, no special operation is required, and the store clerk portable device 130 can link the transaction data and the bill before payment, or the customer can move to the POS device 20 with the bill.

[0101] When settlement is made through a self-service POS device (when the POS device 20 is a self-service POS device), for example, a transaction information read instruction screen G4-1 as shown in Fig. 18(a) is displayed on the display unit 26 of the self-service POS device 20. The transaction information read instruction screen G4-1 displays instructions to have the scanner unit 25 of the self-service POS device 20 read the transaction identification number F11 on the transaction ticket F1, so the customer follows the instructions to have the transaction identification number F11 read. This causes various instruction screens for settlement (including those not shown) to be displayed, and the customer proceeds with the settlement process by following the instructions on each screen.

[0102] If there is a digital coupon, it can be reflected in the order data by declaring the use of the coupon first, but for customers who are not registered as members, the coupon can be reflected by displaying a coupon reading instruction screen G4-2 as shown in FIG. 18(b) and having the scanner unit 25 read the symbol code of the coupon (a type that displays a mobile coupon on the screen or a paper coupon). Next, a payment method selection screen G4-3 as shown in FIG. 18(c) is displayed, and the payment method is selected using this screen G4-3. Finally, a payment method instruction screen G4-4 as shown in FIG. 18(d) is displayed, and the settlement is completed by making the payment according to the instructions on this screen G4-4.

[0103] Meanwhile, customers who are not registered as members select either non-cash payment or cash payment as described above to carry out the settlement process. On the other hand, customers who are registered as members (members) can also carry out air payment if they have made a payment in advance (take-out) or if they have a non-cash payment method registered in advance. In that case, the result of the non-cash payment separately performed by the customer portable device 100 is displayed as a symbol code on the touch panel 107 of the customer portable device 100, and the result is read by the scanner unit 25 of the self-service POS device 20, or NFC is used to input that the settlement has been completed. Alternatively, the series of operations can be completed by having the transaction identification number F11 read. The transaction tag F1 can be checked by a store clerk by reading it with the scanner unit 25 instead of the customer. The self-service POS device 20 can notify the store clerk that the transaction has been completed by using a sign light or data output.

[0104] This order entry system processes orders using a portable device carried by a customer and a management device that accepts information from the portable device, and the management device comprises a reception means for receiving orders from the portable device and a confirmation means for confirming the order information accepted by the reception means, while the portable device comprises an input means and is characterized in that, on the condition that a table identifier that identifies a table and an accounting media identifier that identifies an accounting medium are input via the input means of the portable device, the order information accepted by the reception means of the management device is confirmed. According to this order entry system, order information is confirmed based on the input of a table identifier (such as a table number) and an accounting medium identifier (such as an accounting ticket), making it possible to distinguish between orders from previous and next customers using the same table. This solves the problem that, for example, even if a table becomes available, the next customer cannot be seated at that table until the previous customer has finished paying, and improves the efficiency of order taking.

[0105] In addition to the above features, the order entry system is characterized in that the portable device is equipped with an output means for outputting authentication information that enables another portable device to place an order using the same table and the same accounting medium as the table identifier and accounting medium identifier input by the portable device, and the other portable device obtains the authentication information to enable an order to be made to the reception means of the management device. This allows ordering from multiple portable devices. The timing of ordering from each portable device does not necessarily have to be after the representative inputs the table number (table identifier) ​​and bill number (billing medium identifier) ​​into his / her own portable device. For example, a pre-order (provisional order) may be placed in advance from each portable device, and the pre-order may be finalized when the representative inputs the table number and bill number into his / her own portable device. For example, when ordering using multiple portable devices, a group can place their orders in advance on their respective portable devices while waiting for their seats, and when they arrive at their table, the representative can enter the table number and bill number into his or her own portable device, and then have the authentication information obtained by another portable device, at which point all of the advance orders can be confirmed and cooking instructions can be given. For example, a representative can output authentication information in advance, which is then acquired by other portable devices, and each person can then place an order in advance on their own portable device. When they sit down, they can enter their table number and bill number into their own portable device, thereby finalizing all of the orders in advance and issuing cooking instructions. Advance orders can be made even more efficient if they are managed separately from confirmed orders, for example on a kitchen terminal.

[0106] This order entry system is also characterized in that the management device is provided with a notification means for notifying other devices of the situation when the table identifier and the accounting media identifier have already been accepted and the accounting media identifier or another accounting media identifier has been input into the table identifier. This makes it easy to know when a table identifier and accounting media identifier have already been accepted and the same or a different accounting media identifier has been entered for the same table identifier.

[0107] Furthermore, this order entry system is an ordering method using an order entry system that processes orders using a portable device carried by a customer and a management device that accepts information from the portable device, wherein the management device comprises a reception process for receiving an order from the portable device and a confirmation process for confirming the order information accepted in the reception process, while the portable device comprises an input process, and is characterized in that the order information accepted in the reception process of the management device is confirmed on the condition that a table identifier that identifies a table and an accounting medium identifier that identifies an accounting medium are input in the input process of the portable device.

[0108] In addition to the above features, this order entry system is also characterized in that, when the order data ordered from each portable device is settled in installments, the order data from the portable device that inputs the accounting medium identifier is linked to the accounting medium, while the other portable devices output settlement identification information for settling each order data. This allows for smooth individual accounting. In addition, by linking the order data from the portable device (representative's portable device) into which the bill number (billing medium identifier) ​​has been entered to the bill, the representative is forced to pay with the bill, which makes it possible to collect the bill at the store.

[0109] In addition to the above features, this order entry system is also characterized in that, when installment settlement is being performed, if the settlement process using the other portable device has not been completed, the settlement process using the portable device linked to the accounting medium is prohibited. By having the representative's portable device perform the settlement process last, it is possible to ensure that settlement is performed correctly using all portable devices.

[0110] In this way, by managing orders using table numbers and bill numbers, store staff can reduce the amount of work required to place orders. Although ticket vending machines can also reduce the number of staff required in a store, this system is more effective than those devices and systems when you consider the trouble that customers have to go to when placing additional orders. Also, because bill numbers are read when customers arrive at the store, they can also be used as an alternative to obtaining location information.

[0111] This order entry system also comprises an input means for inputting customer information, table identification information, and transaction identification information, a product input means for inputting products, and is further characterized by comprising an order confirmation means for confirming an order for the product inputted by the product input means by linking the customer information, the table identification information, and the transaction identification information. Product orders are confirmed based on input of customer information, table identification information (such as table number), and billing identification information (such as billing ticket), making it possible to distinguish between orders from previous and future customers using the same table. This solves the problem that, for example, even if a table becomes available, the next customer cannot be seated at that table until the previous customer has finished paying, thereby improving the efficiency of order acceptance. The input means is preferably a portable device.

[0112] In addition to the above features, the order entry system is characterized in that when the portable device is held by a store clerk, the order confirmation means executes the order confirmation process by linking the portable device to store clerk identification information instead of the customer information. That is, in the case of general customers who are not members, since there is no customer information, orders are placed using a portable device carried by the store clerk.

[0113] In addition to the above features, the order entry system is characterized by including a terminal that links the table identification information and transaction identification information in advance. For example, if table identification information (such as table number) and billing identification information (such as billing ticket) are linked at the terminal (such as reception terminal) when seating is provided, even if a customer goes to the wrong table by mistake, the mistake can be easily noticed by notifying the customer and the staff. This also helps prevent fraud.

[0114] This ordering method also includes an input step for inputting customer information, table identification information, and transaction identification information, and a product input step for inputting a product, and further includes an order confirmation step for confirming the order for the product input by the product input means by linking the customer information, the table identification information, and the transaction identification information.

[0115] The order entry system of the present invention comprises an identification means for identifying an ordering device (such as a customer portable device 100 or a store clerk portable device 130) from member identification information or store clerk identification information, an input means (step 2-3) for inputting table identification information (such as table number T11), and a registration means (steps 2-2, 2-8) for registering the product to be purchased, and is characterized by comprising an order confirmation means (step 2-9) for confirming the order of the product registered by the registration means by storing the member identification information or the store clerk identification information and the table identification information in a memory means. Since product orders are confirmed based on the condition that member identification information or store clerk identification information and table identification information (such as table number) are stored, it becomes possible to distinguish between orders from customers before and after using the same table. This solves the problem that, for example, even if a table becomes available, the next customer cannot be seated at that table until the previous customer has finished paying, and improves the efficiency of order acceptance.

[0116] In addition to the above features, the present invention is characterized in that the identification information identified by the identification means can distinguish the order confirmed by the order confirmation means depending on whether the identification information is for the member or the store clerk. This makes it possible to recognize from which ordering device the order was placed.

[0117] In addition to the above features, the present invention is characterized in that it further comprises a printing means for changing the printing format of the order depending on whether the identification information identified by the identification means is the member or the store clerk. This makes it possible to recognize from which ordering device the order was placed, for example, as shown in "person in charge, person in charge" in FIG.

[0118] In addition to the above features, the present invention is characterized in that it further comprises a seat management means and an output means for outputting table information that can be identified from the table identification information in a manner that allows identification based on the table identification information and the ordering device identified by the identification means. The table information refers to various information such as the number of customers and the state of serving food, for each table identification information, according to the ordering device (customer portable device 100 or waiter portable device 130) identified by the identification means, as shown in Fig. 17(a), (b), and (c). This makes it possible to easily recognize the contents of each table information.

[0119] In addition to the above features, the present invention further includes a reading means (such as imaging units 113, 143) for reading identification information of a transaction medium, and when the identification means identifies the ordering device from member identification information, the order confirmation means confirms the order by storing the identification information of the transaction medium, the member identification information, and the table identification information in the storage means, and when the identification means identifies the ordering device from store clerk identification information, the order confirmation means confirms the order by storing the store clerk identification information and the table identification information in the storage means. For example, when a store clerk's portable device is used as the ordering device, an order can be entered once the store clerk's identification (store clerk identification information) and seat identification (table identification information) have been input. On the other hand, when a member's portable device is used as the ordering device, an order can be entered once the store clerk's identification (store clerk identification information), seat identification (table identification information), and bill (account identification information) have been input.

[0120] The ordering method of the present invention further comprises a step of acquiring member identification information or store clerk identification information, a step of inputting table identification information, and a step of registering the product to be purchased, and further comprises an order confirmation step of confirming the order for the product registered in the product registration step by storing the member identification information or store clerk identification information and the table identification information in a storage means.

[0121] The programs executed by the order entry system 1 according to the above embodiment (the in-store server 10, the POS device 20, the kitchen device 50, the reception terminal 70, the customer portable device (in-store) 100, the staff portable device 130, the customer portable device (outside store) 100, and the cloud server 170) are provided in advance by being embedded in a ROM, a hard disk, or the like, but are not limited thereto. The programs may be provided by being recorded in a computer-readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a digital versatile disk (DVD) in an installable or executable format. The programs executed by the order entry system 1 according to the above embodiment may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network. The programs executed by the order entry system 1 according to the above embodiment may be provided or distributed via a network.

[0122] Although the embodiment of the present invention has been described above, the present invention is not limited to the above embodiment, and various modifications are possible within the scope of the claims and the technical ideas described in the specification and drawings. Any configuration not directly described in the specification and drawings is within the scope of the technical ideas of the present invention as long as it has the functions and effects of the present invention. In addition, the embodiments described above and shown in each drawing can be combined with each other as long as there is no contradiction in their purpose and configuration. In addition, even a part of the contents described above and in each drawing can be an independent embodiment, and the embodiment of the present invention is not limited to one embodiment combining the above description and each drawing. [Explanation of symbols]

[0123] 1 Order entry system 10 In-store server (management device, store controller) 11 CPU 12 ROM 13 RAM 14 Display section 15 Hard disk 16 Operation unit 17 Communication department 18 Communication line 20 POS device 21 CPU 22 Hard disk 23 ROM 24 RAM 25 Scanner section 26 Display unit 28 Receipt printing unit 29 Drawer section 30 Communication section 31 Operation unit 32 Communication line 50 Kitchen equipment 70 Reception terminal 80 Access points 100 Portable devices for customers 130 Store clerk portable device 101 (131) CPU 103(133) ROM 105(135) RAM 107(137) Touch panel (display and operation unit) 109(139) Communication section 111(141) Operation button section 113(143) Imaging unit 115(145) Communication line 160 Network 170 Cloud Server 190 LAN 200 Menu File T1 Table T11 Table number (table identifier, table identification information) F1, F1´ Accounting card (accounting medium) F11, F11´ Accounting bill number (accounting medium identifier, accounting identification information) P1 Seat guide receipt P11 Character string

Claims

1. An identification means for identifying an ordering device based on member identification information or store clerk identification information; An input means for inputting table identification information; A registration means for registering a product to be purchased, an order entry system comprising an order confirmation means for confirming an order for the product registered by said registration means by storing said member identification information or said store clerk identification information and said table identification information in a storage means;

2. 2. The order entry system according to claim 1, wherein the identification information specified by said specifying means can distinguish the order confirmed by said order confirming means depending on whether the member or the store clerk is identified.

3. 3. The order entry system according to claim 2, further comprising a printing means for changing the printing format of the order depending on whether the identification information specified by the specifying means is the member or the store clerk.

4. 4. The order entry system according to claim 1, further comprising a seat management means, and an output means for outputting table information that can be identified from the table identification information in a manner that allows identification in accordance with the table identification information and the ordering device identified by the identification means.

5. The order entry system of claim 1, 2, 3 or 4 further comprises a reading means for reading identification information of a transaction medium, and the order confirmation means, when the identification means identifies the ordering device from member identification information, confirms the order by storing the identification information of the transaction medium, the member identification information, and the table identification information in the storage means, and, when the identification means identifies the ordering device from store clerk identification information, confirms the order by storing the store clerk identification information and the table identification information in the storage means.

6. obtaining member identification information or store clerk identification information; inputting table identification information; A step of registering a product to be purchased; The member identification information or the store clerk identification information and the table identification information are stored in a storage means, thereby finalizing the order for the product registered in the product registration step. An ordering method including an order confirmation step.

Images