Information output method, information output program and information output system

Abstract

To solve the problem of a prior art in which a suitable result cannot be obtained until some communication has been made with a user, and it is difficult to provide a benefit to the user as a consumer until some communication has been made.MEANS FOR SOLVING THE PROBLEM: An information output method: receives a corresponding text which is a text corresponding to a predetermined format from a user; outputs an answer according to the corresponding text in text form; associates at least the corresponding text and the answer with the user and the predetermined format, and stores them so as to be referred; identifies transaction to the predetermined format by a predetermined user; and outputs the predetermined information, by using the referable information, in response to the identified result.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to an information output method for providing a smooth non-face-to-face communication environment between transaction parties. [Background technology]

[0002] As online transactions become more prevalent, there is a demand for various methods for smooth non-face-to-face communication between businesses and consumers. Specifically, it is desirable for businesses to increase the success rate of product purchases by quickly responding to inquiries from consumers before they purchase a product. In addition, there is a high need to encourage consumers to continue doing business with them by providing persuasive explanations and information that consumers do not already know in response to complaints or cancellation requests from consumers after a product or service has been purchased or a service has been concluded.

[0003] For this reason, various technologies have been disclosed for providing consumers with suitable means of communication on mobile devices, etc. Specifically, Patent Document 1 and other documents disclose a technology that learns new question patterns based on information exchange via a dialogue-style interface displayed on a user's terminal, and builds a knowledge database that is similar to a question asked by the user himself / herself. Using this technology, it is possible to provide a dialogue system that uses AI to output timely questions. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent Publication No. 2019-219737 Summary of the Invention [Problem to be solved by the invention]

[0005] However, these conventional technologies could not obtain favorable results until a certain degree of communication with the user had taken place, and until then it was difficult to provide any benefits to the consumer user. [Means for solving the problem]

[0006] In order to solve the above problems, the present invention proposes an information output method that causes a computer to execute the following steps: a corresponding text receiving step for receiving corresponding text, which is text corresponding to a specified format, from a user; an answer text output step for outputting an answer corresponding to the corresponding text in text; a storage step for linking at least the corresponding text and the answer with the user and the specified format and storing them in a referenceable manner; an identification step for identifying a transaction to the specified format by a specified user; and a conversion information output step for outputting specified information using the referenceable information according to the identification result.

[0007] In addition, in relation to the above invention, we also propose an information output method in which the corresponding text is a prompt, and the answer text output step further includes a tuning answer output substep of outputting an answer based on prompt tuning performed on the basis of information previously stored in a storage step.

[0008] In addition, in relation to the above invention, we also propose an information output method in which the identification step further has an evaluation sub-step of evaluating at least a portion of the stored information in multiple stages, and the conversion information output step further has an evaluation-dependent output sub-step of outputting specified information directed toward a conversion that can be determined to be appropriate depending on the evaluation.

[0009] In relation to the above-mentioned inventions, the present invention also proposes an information output method in which the conversion information output step further includes a withdrawal-related processing sub-step of outputting information relating to withdrawal from a predetermined commercial transaction.

[0010] In addition, in relation to each of the above inventions, we also propose an information output method in which a computer executes an interpretation acquisition step of acquiring an interpretation result of a specified corresponding text recorded in a memory step, and a representation output step of displaying and outputting a plurality of pieces of information in the form of a graphic representation using the acquired interpretation result.

[0011] Furthermore, in relation to each of the above inventions, we also propose an information output method characterized in that the data received in the corresponding text receiving step is converted from text to audio or video as corresponding data, and the answer text output step is replaced with an answer data output step that outputs an answer corresponding to the corresponding data in the form of text, audio or video.

[0012] Furthermore, the present invention also proposes inventions relating to programs, systems, etc., associated with the above-mentioned methods. Effect of the Invention

[0013] The present invention, which is mainly configured as described above, can provide a smooth non-face-to-face communication environment between transaction parties, regardless of the level of communication between the users. [Brief description of the drawings]

[0014] [Figure 1] Schematic diagram of the system of the present invention. [Diagram 2] FIG. 1 is a diagram showing an example of a functional block of a system according to a first embodiment. [Diagram 3] FIG. 1 is a schematic diagram showing an example of a configuration in which the functional components of the system according to the first embodiment are integrated and realized as one piece of hardware. [Figure 4] FIG. 1 is a diagram showing an example of a processing flow in the system of the first embodiment. [Diagram 5] FIG. 13 is a diagram showing an example of a functional block of a system according to a second embodiment. [Figure 6] FIG. 11 is a diagram showing another example of the functional blocks of the system according to the second embodiment. [Figure 7] FIG. 11 is a diagram showing an example of a processing flow in the system of the second embodiment. [Figure 8] FIG. 13 is a diagram showing an example of a functional block of a system according to a third embodiment. [Figure 9] FIG. 13 is a diagram showing an example of a processing flow in the system of the third embodiment. [Figure 10] FIG. 13 is a diagram showing an example of a functional block of a system according to a fourth embodiment. [Figure 11] FIG. 13 is a diagram showing an example of a processing flow in the system of the fourth embodiment. [Figure 12] FIG. 13 is a diagram showing an example of a functional block of a system according to a fifth embodiment. [Figure 13] FIG. 13 is a diagram showing an example of a processing flow in the system of the fifth embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0015] First, Fig. 1 is shown. Fig. 1 is a diagram showing an overview of the present invention. As shown in the figure, the present invention can be realized through the transmission and reception of information via a network between one or more server computers 0101, 0102 and a terminal (service provider terminal) 0111 managed by a service provider or a terminal (user terminal) 0112 managed by a service user.

[0016] As described above, the present invention can be realized by one or more server computers 0101, 0102. As a specific example of using multiple server computers, a user information recording server that records communication records on a per-user basis, a transaction identification server that performs processing for identifying a specific transaction, a conversion information output server that performs processing for generating and outputting specific information based on the processing, and the like can be connected to each other via an online or offline network. Furthermore, these server computers may be connected online to external server computers 0121, 0122, and may be configured to execute processing such as machine learning or generation of a learning model for identifying the above-mentioned transaction on these external servers, etc.

[0017] Next, the various terminals connected to the various computers that realize the present invention are not particularly limited in type, and examples of the terminals include personal computers 0111, smartphones 0112, tablets 0113, and other terminals such as wearable devices such as smart watches.

[0018] In the above description, the server computers 0101 and 0102 are configured separately from the business operator terminal 0111 and are provided in the form of cloud computing via a network, but the present invention is not limited to such a usage form. In other words, the present invention may be provided in a so-called on-premise type form in which a program capable of executing the functions of the present invention is installed in the business operator terminal, and all or part of the functions that can be provided by the present invention are executed in the business operator terminal. It can also be realized by using a recording medium in which the program described here is stored.

[0019] Each embodiment of the present invention will be described below with reference to the drawings. First, the relationship between the embodiments and the claims is as follows. First, embodiment 1 mainly corresponds to claims 1, 7, 8, etc.; embodiment 2 mainly corresponds to claims 2, 3, etc.; embodiment 3 mainly corresponds to claim 4, etc.; embodiment 4 mainly corresponds to claim 5, etc.; embodiment 5 mainly corresponds to claim 6, etc. However, the technical features described in each embodiment can also be used in combination with the technical features described in other embodiments.

[0020] It should be noted that the present invention is not limited to these embodiments, but rather has the technical ideas described in each claim in accordance with common technical knowledge, and can be embodied in various forms without departing from the spirit of the invention.

[0021] <<Embodiment 1>> <Summary> 2 is a diagram showing an example of functional blocks of the information output system of this embodiment. As shown in the figure, the "information output system" 0200 of this embodiment has a "corresponding text receiving unit" 0201, an "answer text output unit" 0202, a "storage unit" 0203, a "classification unit" 0204, and a "conversion information output unit" 0205.

[0022] The information output system described in detail below can be configured to realize one or more of its functions using multiple devices, and each of its functional blocks can be realized as hardware or software. Examples of the information output system using a computer include hardware components such as a CPU, main memory, GPU, TPU, image memory, bus, secondary storage device (hard disk or non-volatile memory), keyboard, microphone, touch panel, electronic pen for touching the touch panel, various input devices such as various terminals, speakers, displays and other various output devices, and other external peripheral devices, as well as interfaces for the external peripheral devices, communication interfaces, driver programs for controlling the hardware, and other application programs.

[0023] Then, by performing arithmetic processing according to the program deployed on the main memory, data input from an input device or other interface and held in the memory or hardware is processed and stored, and instructions for controlling the above-mentioned hardware and software are created. Here, the above-mentioned program may be realized as a plurality of modularized programs, or two or more programs may be combined by cloud computing or other methods to be realized as one program.

[0024] <Functional configuration> The "corresponding text receiving unit" 0201 is configured to receive corresponding text, which is text corresponding to a predetermined format, from a user. Examples of specific formats include formats for purchasing products, formats for introducing services, formats for canceling or changing the contents of the contract, formats for questions, formats for job applications, formats for questions and answers such as questionnaires and quizzes, formats for shift adjustments between employees, formats for qualification tests and examinations, and various other formats used by businesses for communicating with external or internal business partners. These formats may be formats that have already been created by businesses, or may be formats that are created and provided by the provider of the present invention.

[0025] The process of accepting the corresponding text involves accepting the selection of each of the above formats and accepting input of information into the selected format. Depending on the format, various forms are possible, such as selecting an option, checking a checkbox, or freely entering text, and all inputs are ultimately converted or recorded into a text format called a prompt before being accepted. By adopting this configuration, it becomes possible to obtain input information into a wide variety of formats in a unified text format, analyze the information, and output an appropriate answer.

[0026] The corresponding text received here is recorded in association with the user who is the source of the input. It is also desirable to record it together with accompanying information such as the input date and time and the contents of the transaction that was the source of the input. By recording the corresponding text in association with the accompanying related information, it becomes possible to easily grasp the answer background after the fact even when the latter answer text is output.

[0027] In addition, as a process after receiving the corresponding text, the corresponding text is analyzed to contribute to generating an answer that is output by an answer text output unit described later. In this case, the above-mentioned analysis process may be processed as a function in one of the components of the information output system of the present invention, or may be configured to be performed through the transmission and reception of information by an external server or the like. In particular, when the latter is adopted, it is possible to easily provide the technical value of multiple businesses to users by collaborating with a third party who has know-how and expertise in analysis processing.

[0028] In addition to the above-mentioned analysis processing, it is also possible to provide a function for performing processing for generating text using AI inside or outside the present invention. Specifically, it is possible to generate suitable text using LLM (large-scale language model). For example, it is possible to perform processing such as using information such as attributes of the user who outputs the corresponding text, to generate text in a style suitable for the attribute and suitable for the answer, or to use information on the service usage record of previous users, to generate text with contents taking the information into consideration. By adopting this configuration, it is possible to give the user who is the destination of the text output from the answer text output unit described later an impression that the exchange through text is natural, which in turn makes it easier to ensure smooth continuity of subsequent transactions.

[0029] The "answer text output unit" 0202 is configured to output an answer in text according to the corresponding text. As described above, the answer is output in text after undergoing analysis and generation processing of the corresponding text inside or outside this system. The answer is in text format with contents according to the corresponding text, and this answer is obtained through analysis processing of the corresponding text inside and outside the present invention and generation processing according to the analysis processing result, as described above. Note that although it is required to output in text format, it is not required to limit the output to text, and it is of course acceptable to configure it so that, in addition to text, for example, audio, images, videos, etc. are also output.

[0030] It is desirable that the answer is output promptly when the answer becomes available for output, and for example, it is conceivable to output the answer promptly after undergoing the generation process. The output destination of the answer is the user who is the output source of the corresponding text, and more specifically, a notification destination that is linked to the user and recorded in advance. As an example, it is conceivable to output the text so that it can be displayed on a terminal operated by the user, and by adopting this configuration, it becomes possible for the user to grasp the answer that corresponds to the corresponding text that he or she inputted at a reasonable speed.

[0031] Here, the answer may be output so as to be displayed in a pair with the corresponding text. Specifically, the corresponding text and the answer may be displayed on the same screen in an interactive format. By enabling display in an interactive format, it becomes easier to view the input contents of the corresponding text and the contents of the answer at a glance, and it becomes possible to provide the user with a format that makes the contents of the answer easier to understand.

[0032] Of course, even if the corresponding text and the reply thereto are repeated multiple times, it is desirable to adopt a configuration in which these multiple exchanges are displayed and output in the above-mentioned dialogue format so that they can be viewed at a glance.

[0033] The "storage unit" 0203 is configured to store at least the corresponding text and the answer in a manner that allows reference by linking the corresponding text with the user and the predetermined format. By linking the corresponding text with the answer, it becomes possible to grasp and confirm the exchange between the user and the business operator after the fact. In addition to confirmation, it is also possible to improve the accuracy of the answer through machine learning for generating the answer by analyzing the correspondence of the exchange using a predetermined learning model.

[0034] Incidentally, the process of storing the data in a referable manner in association with the predetermined format mentioned here not only contributes to the process in the conversion information output unit described later, but also has the effect of facilitating the above-mentioned machine learning in each format. In other words, by making it possible to manage in each predetermined format, in cases where the content to be answered differs for each predetermined format with respect to the input of various corresponding texts, or the corresponding texts are input by users or users with specific attributes, it becomes possible to perform processes such as machine learning for generating answers that are more effective from the viewpoint of improving accuracy.

[0035] In addition, while it is essential that the corresponding text and the answer are linked in the recording section, this does not exclude linking information other than these pieces of information. For example, a configuration in which the user's reaction after the answer is output (a specific transaction or conclusion of the transaction, the time it took to react, etc.) is also linked together is conceivable, and by linking these pieces of information, it becomes possible to further improve the accuracy of the identification process in the identification section described below, and by being outputted in the post-conversion information output section, it becomes possible to provide more diverse information.

[0036] The "identification unit" 0204 is configured to identify transactions into the predetermined format by a predetermined user. The "predetermined user" here is not necessarily the user who inputs the corresponding text. This is because, for a business operator, the matter that is to be identified as a transaction into a predetermined format does not relate to only one user, but it is usually desired to grasp and identify all users who use the format.

[0037] The transaction identification process here may involve identifying the transaction as being related to one or more transaction attributes that are preset as a response that the business operator should take in response to the content of the transaction in which the user, who is the user, intends to input information into the format. As an example of transaction identification process corresponding to the above-mentioned format usage example, it may involve identifying the transaction as being related to transaction attributes such as "sale of product," "sale of related product," and "checking whether information necessary for the transaction is sufficient or insufficient" in response to a format for purchasing a product, and identifying the transaction as being related to transaction attributes such as "prevention of cancellation," "asking for cancellation reason," and "suggestion of alternative service" in response to a format related to the cancellation of service use. It may involve identifying the transaction as being related to transaction attributes such as "checking the presence or absence of required skills," "checking the level of understanding of the company," and "asking about desired conditions" in response to a format related to a job application. Of course, these identification processes are merely examples, and it is conceivable that one or more transaction attributes with contents that are essentially the same as these are previously linked to a predetermined format and recorded. The linking of these transactions to the predetermined transaction attributes can be appropriately customized by the business operator, and is recorded together with the history and results of the customization and information about the business operator.

[0038] In addition, the identification of the relationship between a specific transaction from a user and one or more transaction attributes may be performed based on the above-mentioned prior linking process, or may be performed by identifying the strength of the relationship between the transaction content and the transaction attribute content without any special linking process even if the linking process has not been performed. More specifically, it is possible to analyze information contained in the transaction (such as previous transaction content, input text content, time taken to input, input date and time, and attributes of the input user) and, if it is determined based on the analysis result that the transaction is related to one or more transaction attributes set in advance or that the relationship is stronger than a certain level, to perform identification or determination processing of the transaction according to the analysis content. Specifically, when a transaction is recognized in which a user who has been charged for a certain period of time without any usage record after subscribing to a subscription service logs into the service for the first time in a long time, the attribute of "cancellation prevention" is identified on the premise that a cancellation request may be accepted even if there is no particular request for cancellation. By adopting this configuration, it becomes possible to prompt the business operator to output information that will enable the business operator to react appropriately to the user's behavioral patterns and other transactions that are not linked in advance.

[0039] In addition, when multiple transaction attributes are identified as extractable as a result of the identification process, it is desirable to rank the multiple transaction attributes according to their relative relevance to the transaction, or according to the urgency of the business operator's reaction. By adopting this configuration, it becomes possible to maintain a high level of quality of information to be output by the conversion information output unit described later.

[0040] The "conversion information output unit" 0205 is configured to output predetermined information using the referable information according to the identification result. The referable information used here may be information on corresponding text or answers made by the same user in the past, or information recorded on transactions made by other users. Specifically, when a certain user performs an input process of corresponding text of a predetermined content or information that becomes a corresponding text, the input content may be analyzed, and an answer that may be determined to have affinity with the analysis result may be output using the identification result. In addition, when the input content is analyzed, and the input content is estimated to be a specific transaction in a predetermined format using the identification result, an answer corresponding to the transaction or information that should be output by another business may be output.

[0041] As described above, when a user is performing or about to perform a transaction via a specified format, the conversion information output unit analyzes part of the process using the results of an identification process related to the previous transaction history of other users, making it possible to support the business user in making an appropriate reaction. Through this process, which involves the analysis of transactions by a wide range of users and the responses thereto, it becomes possible to contribute to improving the satisfaction of both the user and the business user with the transaction.

[0042] <Specific configuration> Here, Fig. 3 is shown. This figure is a schematic diagram showing an example of a configuration when each functional component of the information output system of this embodiment is integrated and realized as one piece of hardware. Each device has a "CPU" 0301 for executing various arithmetic processes, a "storage device (storage medium)" 0302, a "main memory" 0303, an "input / output interface" 0304, and a "network interface" 0305, and transmits and receives information to and from external peripheral devices such as a "keyboard" 0306 via the input / output interface.

[0043] Furthermore, the information output system of this embodiment can transmit and receive information to and from external devices, such as a plurality of "user terminals" 0307 and "business operator terminals" 0308, or an "external server" 0309 that performs various processes externally, via a network interface. The specific form of this network interface may be wired or wireless, and the communication method may be direct or indirect between the two terminals. Therefore, it is also possible to adopt a so-called cloud computing format in which information is transmitted and received between a specific external device or a server managed by a third party linked to the user of the device.

[0044] The storage device stores various programs as described below, and the CPU reads, expands, and executes these programs in the work area of ​​the main memory. These components are interconnected by a data communication path such as a "system bus" 0399, and transmit and receive information and perform processing (the basic configuration described above is the same for any of the other devices described below).

[0045] (Specific configuration of the correspondence text reception unit) The corresponding text receiving unit is composed of a computer program and computer hardware, and specifically, the CPU reads out the “corresponding text receiving program” 0310 from the storage device into the main memory and executes it, receives the corresponding text, which is text corresponding to a specified format, from the user, and stores it at a specified address in the main memory.

[0046] (Specific configuration of the answer text output section) The consumer ID acquisition unit is composed of a computer program and computer hardware, and specifically, the CPU reads the “answer text output program” 0320 from the storage device into the main memory, executes it, and performs processing to output an answer corresponding to the text in text form.

[0047] (Specific configuration of the memory unit) The memory unit is composed of a computer program and computer hardware, and specifically, the CPU reads out the “memory program” 0330 from the storage device into the main memory, executes it, and stores at least the corresponding text and the answer in a referenceable form by linking them with the user and the specified format at a specified address in the main memory.

[0048] (Specific configuration of the recognition unit) The identification unit is composed of a computer program and computer hardware. Specifically, the CPU reads the “identification program” 0340 from the storage device into the main memory and executes it to identify transactions by a specified user into the specified format.

[0049] (Specific configuration of the conversion information output unit) The conversion information output unit is composed of a computer program and computer hardware, and specifically, the CPU reads the “conversion information output program” 0350 from the storage device into the main memory, executes it, and outputs specified information using the referenceable information according to the identification result.

[0050] <Processing flow> Fig. 4 is a diagram showing an example of a process flow in the information output system of this embodiment. The process flow in this diagram consists of the following steps. First, in step S0401, corresponding text, which is text corresponding to a predetermined format, is accepted from a user (corresponding text accepting step), and then in step S0402, an answer corresponding to the text is output as text (answer text output step). Then, in step S0403, at least the corresponding text and the answer are linked to the user and the predetermined format and stored so as to be referenced (storing step), and in step S0404, a transaction to the predetermined format by a predetermined user is identified (identification step).

[0051] Then, in step S0405, it is determined whether any information has been input by the user, and if information has been input, in step S0406, predetermined information is output using the referenceable information according to the identification result (conversion information output step).

[0052] <Effects> By using an information output system having the above configuration, it is possible to provide a smooth non-face-to-face communication environment between transaction parties, regardless of the level of communication between the users.

[0053] <<Embodiment 2>> <Summary> The information output system of this embodiment basically has the same technical features as the information output system described in embodiment 1, but has an additional feature in that the corresponding text is a prompt and an answer is output based on prompt tuning that is performed based on previously stored information.

[0054] <Functional configuration> Fig. 5 is a diagram showing an example of a functional block of the information output system of this embodiment. As shown in the figure, the "information output system" 0500 of this embodiment has a "corresponding text receiving unit" 0501, an "answer text output unit" 0502, a "storage unit" 0503, a "classification unit" 0504, and a "conversion information output unit" 0505, and the answer text output unit further has a "tuning answer output means" 0512. Since the basic configuration is common to the information output system described using Fig. 2 of the first embodiment, the function of the "tuning answer output means" 0512, which is the difference, will be described below.

[0055] The "tuning answer output means" 0512 is configured to output an answer based on prompt tuning, which is performed based on information previously stored in a storage step, in the answer text output section. As described in the first embodiment, the corresponding text and answer related to a certain transaction are recorded in the form of a prompt 0599, and by using this information together with information related to the result of the transaction for learning, re-learning, or weighting update processing, when a corresponding text is received in relation to another transaction, it becomes possible to determine with a certain degree of accuracy what kind of text is suitable as an answer to be output.

[0056] FIG. 6 is now shown. FIG. 6 is a diagram showing another example of the functional blocks of the information output system of this embodiment. As shown in the figure, the "information output system" 0600 of this embodiment has a "corresponding text receiving unit" 0601, an "answer text output unit" 0602, a "storage unit" 0603, an "identification unit" 0604, and a "conversion information output unit" 0605. The answer text output unit further has a "tuning answer output means" 0612, the identification unit further has an "evaluation means" 0614, and the conversion information output unit further has an "evaluation-dependent output means" 0615. The basic configuration is common to the information output system described using FIG. 5 of this embodiment described above, so the following describes the functions of the "evaluation means" 0614 and the "evaluation-dependent output means" 0615, which are the differences.

[0057] The "evaluation means" 0614 is configured to evaluate at least a part of the stored information in a plurality of stages in the identification unit. For example, if the information stored indicates that the service cancellation of a user who was initially assumed to have the intention of canceling was prevented through the exchange of the corresponding text and the answer, a high evaluation is given, whereas if the information stored indicates that the user could not change his / her intention of canceling even by the output of the answer, a low evaluation is given. In this manner, it is possible to perform a plurality of stages of evaluation depending on whether the information is suitable for the business user. The number of stages for summarizing the evaluation results and other settings can be adjusted as appropriate.

[0058] These evaluations are made solely from the perspective of whether the conversion by the consumer user and the response by the business user to this were smooth and whether the transaction was carried out appropriately. In other words, it is desirable to make an evaluation based on the degree of appropriateness of the business user's reaction.

[0059] The "evaluation-dependent output means" 0615 is configured to output, in the conversion information output unit, predetermined information directed to conversions that can be judged as suitable according to the evaluation. In the conversion information output unit, information output should be performed through analysis processing based on past transaction results, but performing analysis processing and associated text generation processing each time may result in a lack of consistency in the accuracy of the information to be output, and may impose a computational load on various mechanisms as well as time and human costs for such processing. In this regard, since certain information has been evaluated and recorded in advance, the record can be used like a tag, so to speak, and when certain information output is required, information that is highly evaluated can be output as is using the tag, which also reduces various loads.

[0060] <Specific configuration> The hardware configuration of each device constituting the information output system of this embodiment is basically the same as the hardware configuration in the information output system of the first embodiment described with reference to Fig. 3. Therefore, in the following, specific processing of the "tuning answer output means", "evaluation means" and "evaluation-dependent output means" that have not been described so far will be described.

[0061] (Specific Configuration of Tuning Response Output Means) The tuning answer output means is specifically composed of a computer program and computer hardware, and when the answer text output program is executed, the CPU reads the "tuning answer output subprogram" from the storage device into the main memory, executes it, and outputs an answer based on prompt tuning that is performed based on information previously stored in the storage step.

[0062] (Specific configuration of evaluation means) The evaluation means is specifically composed of a computer program and computer hardware, and when executing the identification program, the CPU reads an "evaluation subprogram" from the storage device into the main memory, executes it, and performs a process of evaluating at least a portion of the stored information in multiple stages, and stores the processing results at a specified address in the main memory.

[0063] (Specific Configuration of Evaluation-Dependent Output Means) The evaluation-dependent output means is specifically composed of a computer program and computer hardware, and when the conversion information output program is executed, the CPU reads out an "evaluation-dependent output sub-program" from the storage device into the main memory, executes it, and outputs specified information directed toward a conversion that can be determined to be appropriate depending on the evaluation.

[0064] <Processing flow> Fig. 7 is a diagram showing an example of a process flow in the information output system of this embodiment. The process flow in this diagram consists of the following steps. First, in step S0701, corresponding text, which is text corresponding to a predetermined format, is accepted from a user (corresponding text accepting step), and then in step S0702, an answer corresponding to the text is output in text based on prompt tuning performed based on information previously stored in a storing step (tuning answer output step). Then, in step S0703, at least the corresponding text and the answer are linked to the user and the predetermined format and stored so as to be referenced (storing step), and in step S0704, a transaction to the predetermined format by a predetermined user is identified (identification step).

[0065] Then, in step S0705, it is determined whether any information has been input by the user, and if information has been input, in step S0706, predetermined information is output using the referenceable information according to the identification result (conversion information output step).

[0066] Although not specifically shown, it is also conceivable that in the identification step, at least a portion of the stored information may be evaluated in multiple stages (evaluation sub-step), and in the subsequent conversion information output step, predetermined information directed toward a conversion that can be determined to be appropriate depending on the evaluation may be output (evaluation-dependent output sub-step).

[0067] <Effects> By using the information output system of this embodiment, it is possible to suppress time and personnel costs and to output information with a reduced load on the computer, compared to the case where the information output system of the first embodiment is used.

[0068] <<Embodiment 3>> <Summary> The information output system of this embodiment basically has the same technical features as the information output system described in the first embodiment, but has an additional feature of outputting information regarding withdrawal from a predetermined commercial transaction.

[0069] <Functional configuration> Fig. 8 is a diagram showing an example of a functional block of the information output system of this embodiment. As shown in the figure, the "information output system" 0800 of this embodiment has a "corresponding text receiving unit" 0801, an "answer text output unit" 0802, a "storage unit" 0803, a "recognition unit" 0804, and a "conversion information output unit" 0805, and the conversion information output unit further has a "withdrawal related processing means" 0815. The basic configuration is the same as the information output system described above using Fig. 2 of this embodiment, so the function of the "withdrawal related processing means" 0815, which is the difference, will be described below.

[0070] The "withdrawal-related processing means" 0815 is configured to output information on withdrawal from a predetermined commercial transaction in the conversion information output section. Here, withdrawal may refer to withdrawal from the commercial transaction itself, such as cancellation of a SaaS service or regular product purchase, or may refer to a case where a user user who is considering purchasing or introducing a certain product or service continues to move from a web page related to the product or service, or a state where no operation is accepted for a certain period of time (a state that should be evaluated as being left unattended), in which a state of consideration before the start of a commercial transaction continues for a certain period of time or more, or a state where a transaction has not been concluded continues for a certain period of time or more. When the withdrawal-related processing means determines that the user user is in such a state, it performs processing to output answers and other information to overcome the state. For example, it is possible to output a comment such as "Do you have any questions?", output a link to a page of reviews by other users together with a comment such as "I will introduce the reviews of other customers," or propose a plan that is more economical / suitable for the actual usage situation, such as "Based on the current usage situation, we recommend this plan to you." By adopting this configuration, it is possible to catch up with the user's attitude toward transactions that the business user is unaware of, and to output text with the right content at the right time, thereby improving the user's satisfaction.

[0071] <Specific configuration> The hardware configuration of each device constituting the information output system of this embodiment is basically the same as the hardware configuration in the information output system of the first embodiment described with reference to Fig. 3. Therefore, in the following, specific processing of the "withdrawal-related processing means" that has not been described so far will be described.

[0072] (Specific configuration of withdrawal-related processing means) The withdrawal-related processing means is specifically composed of a computer program and computer hardware, and when the conversion information output program is executed, the CPU reads out the "withdrawal-related processing subprogram" from the storage device into the main memory, executes it, and outputs information regarding withdrawal from a specified commercial transaction.

[0073] <Processing flow> Fig. 9 is a diagram showing an example of a process flow in the information output system of this embodiment. The process flow in this diagram consists of the following steps. First, in step S0901, corresponding text, which is text corresponding to a predetermined format, is accepted from a user (corresponding text accepting step), and then in step S0902, an answer corresponding to the text is output as text (answer text output step). Then, in step S0903, at least the corresponding text and the answer are linked to the user and the predetermined format and stored so as to be referenced (storing step), and in step S0904, a transaction to the predetermined format by a predetermined user is identified (identification step).

[0074] Then, in step S0905, it is determined whether any information has been input by the user, and if information has been input, in step S0906, information regarding withdrawal from a specified commercial transaction is output using the referenceable information according to the identification result (withdrawal-related processing step).

[0075] <Effects> By using the information output system of this embodiment, it is possible to reduce commercial opportunity loss for business users and to further improve user satisfaction compared to the case where the information output system of embodiment 1 is used.

[0076] <<Embodiment 4>> <Summary> The information output system of this embodiment basically has the same technical features as the information output system described in embodiment 1, but has the additional feature of obtaining an interpretation result of a specified recorded corresponding text, and using the obtained interpretation result to graphically depict and display multiple pieces of information.

[0077] <Functional configuration> Fig. 10 is a diagram showing an example of a functional block of the information output system of this embodiment. As shown in the figure, the "information output system" 1000 of this embodiment has a "corresponding text receiving unit" 1001, an "answer text output unit" 1002, a "storage unit" 1003, a "classification unit" 1004, a "conversion information output unit" 1005, an "interpretation acquisition unit" 1006, and a "depiction output unit" 1007. The basic configuration is the same as the information output system described above using Fig. 2 of this embodiment, so the following describes the functions of the "interpretation acquisition unit" 1006 and the "depiction output unit" 1007, which are the differences.

[0078] The "interpretation acquisition unit" 1006 is configured to acquire the interpretation result of the predetermined text recorded in the storage unit. The interpretation result here basically refers to various analysis processes performed up to the processing in the storage unit and various information stored in the storage unit, and information obtained by further analyzing this information on a business user basis or a user user basis is acquired as the interpretation result. The analysis performed on a business user basis may be a cross-sectional analysis of information on various transactions performed by a business user with multiple user users, and the analysis performed on a user user basis may be a cross-sectional analysis of information on various transactions performed by a user user with multiple business users. By adopting this configuration, it becomes possible for the user himself to comprehensively grasp the transaction trends of the user / business and the success or failure of the outcome of those transactions.

[0079] The "representation output unit" 1007 is configured to display and output a plurality of pieces of information in a graphical representation using the obtained interpretation results. The information obtained by the interpretation acquisition unit can be quantified and visually displayed using graphs such as pie charts and bar graphs, and can also be displayed and output in a chart form showing a favorable transaction flow obtained from the analysis results after analyzing the tendency of transactions that have ended favorably for the business user. In cases where the results of the identification process change after multiple transactions, a configuration may be used in which the state of the change is illustrated and displayed and output. These representations are not only useful for outputting information favorable to the trading partner using the present invention, but are also useful as information for the user himself to look back on his own handling of past transactions, and can be used to support the growth of commercial transactions, especially for business users.

[0080] <Specific configuration> The hardware configuration of each device constituting the information output system of this embodiment is basically the same as the hardware configuration in the information output system of the first embodiment described with reference to Fig. 3. Therefore, in the following, specific processing of the "interpretation acquisition unit" and "description output unit" that have not been described so far will be described.

[0081] (Specific configuration of interpretation acquisition unit) The interpretation acquisition unit is specifically composed of a computer program and computer hardware, and the CPU reads the "interpretation acquisition program" from the storage device into the main memory and executes it, obtains the interpretation result of the specified corresponding text recorded through the execution of the stored program, and stores it at a specified address in the main memory.

[0082] (Specific configuration of the depiction output unit) The depiction output unit is specifically composed of a computer program and computer hardware, and the CPU reads the ``representation output program'' from the storage device into the main memory and executes it, and performs graphic depiction processing of multiple pieces of information using the interpretation results obtained by executing the interpretation acquisition program, and displays and outputs the processing results on a specified terminal.

[0083] <Processing flow> Fig. 11 is a diagram showing an example of a process flow in the information output system of this embodiment. The process flow in this diagram consists of the following steps. First, in step S1101, corresponding text, which is text corresponding to a predetermined format, is accepted from a user (corresponding text accepting step), and then in step S1102, an answer corresponding to the text is output in text form (answer text output step). Then, in step S1103, at least the corresponding text and the answer are linked to the user and the predetermined format and stored so as to be referenced (storing step), and in step S1104, a transaction to the predetermined format by a predetermined user is identified (identification step).

[0084] Then, in step S1105, it is determined whether any information has been input by the user, and if information has been input, in step S1106, predetermined information is output using the referenceable information according to the identification result (conversion information output step).

[0085] Then, in step S1107, the interpretation result of the predetermined text recorded in the storage step is acquired (interpretation acquisition step), and in step S1108, it is determined whether or not there is a display output request from the user. If there is an output request, in step S1109, the acquired interpretation result is used to graphically depict a plurality of pieces of information and display output (representation output step). Note that the processing of step S1108 may be performed prior to the interpretation acquisition step of step S1107. In this case, the interpretation result is acquired after the display output request is made by the user, but by adopting this configuration, it is possible to display and output information most recent to the time of the display output request made by the user, making it possible to display and output information that is more suitable for the user.

[0086] <Effects> Use of the information output system of this embodiment makes it possible to assist the user in considering measures for the growth of commercial transactions, compared to the case where the information output system of the first embodiment is used.

[0087] <<Embodiment 5>> <Summary> The information output system of this embodiment basically has the same technical features as the information output system described in embodiment 1, but has an additional feature in that the data received is converted into corresponding data in the form of audio or video instead of corresponding text, and a response corresponding to the corresponding data is output in the form of text, audio or video.

[0088] <Functional configuration> Fig. 12 is a diagram showing an example of a functional block of the information output system of this embodiment. As shown in the figure, the "information output system" 1200 of this embodiment has a "corresponding data receiving unit" 1201, an "answer data output unit" 1202, a "storage unit" 1203, an "identification unit" 1204, and a "conversion information output unit" 1205. The basic configuration is the same as the information output system described above using Fig. 2 of this embodiment, so the following describes the functions of the "corresponding data receiving unit" 1201 and the "answer data output unit" 1202, which are the differences.

[0089] The "corresponding data receiving unit" 1201 is configured to receive corresponding data, which is voice or video corresponding to a predetermined format, from a user. In the first embodiment, a configuration for receiving text as a corresponding text receiving unit has been described, but as described in this embodiment, the received information may be voice or video. In this case, for example, if the received information includes voice information, the voice information may be transcribed, and if the received video includes text information, the text information may be identified by performing image recognition processing. By using any of these methods, it is possible to analyze and evaluate text information even when information is acquired in a non-text format such as voice or video.

[0090] The "answer data output unit" 1202 is configured to output an answer corresponding to the corresponding data in the form of text, voice, or video. It is not necessary to output the answer in the same data format as the acquired corresponding data, and it is possible to output the answer in a data format selected by the user, or in a format preset according to the type of corresponding data.

[0091] <Specific configuration> The hardware configuration of each device constituting the information output system of this embodiment is basically the same as the hardware configuration in the information output system of the first embodiment described with reference to Fig. 3. Therefore, in the following, specific processing of the "corresponding data receiving unit" and "answer data output unit" that have not been described so far will be described.

[0092] (Specific configuration of the correspondence data reception unit) The corresponding data receiving unit is specifically composed of a computer program and computer hardware, and the CPU reads the ``corresponding data receiving program'' from the storage device into the main memory and executes it, receiving corresponding data from the user, which is audio or video data that corresponds to a specified format, and storing it at a specified address in the main memory.

[0093] (Specific configuration of the response data output unit) The answer data output unit is specifically composed of a computer program and computer hardware, and the CPU reads the ``answer data output program'' from the storage device into the main memory, executes it, and outputs an answer corresponding to the corresponding data in the form of text, audio, or video.

[0094] <Processing flow> Fig. 13 is a diagram showing an example of a process flow in the information output system of this embodiment. The process flow in this diagram consists of the following steps. First, in step S1301, corresponding data, which is audio or video corresponding to a predetermined format, is accepted from a user (corresponding data accepting step), and then in step S1302, an answer corresponding to the corresponding data is output as text, audio or video (answer data output step). Then, in step S1303, at least the corresponding data and the answer are linked to the user and the predetermined format and stored so as to be referenced (storing step), and in step S1304, a transaction to the predetermined format by a predetermined user is identified (identification step).

[0095] Then, in step S1305, it is determined whether any information has been input by the user, and if information has been input, in step S1306, predetermined information is output using the referenceable information according to the identification result (conversion information output step).

[0096] <Effects> By using the information output system of this embodiment, it is possible to obtain and output information in a variety of ways compared to when using the information output system of embodiment 1, thereby facilitating communication with users in various environments and improving satisfaction in subsequent transactions. [Explanation of symbols]

[0097] 0200: information output system, 0201: corresponding text receiving unit, 0202: answer text output unit, 0203: storage unit, 0204: recognition unit, 0205: conversion information output unit

Claims

1. a corresponding text receiving step of receiving corresponding text, which is text corresponding to a predetermined format, from a user; an answer text output step of outputting an answer corresponding to the corresponding text in text form; a storage step of storing at least the corresponding text and the answer in a referable manner by linking the corresponding text and the answer with the user and the predetermined format; an identification step for identifying a transaction by a given user into said given format; a conversion information output step of outputting predetermined information by using the referable information according to the identification result; An information output method for causing a computer to execute the above.

2. The corresponding text is a prompt, 2. The information output method according to claim 1, wherein the answer text output step further comprises a tuning answer output sub-step of outputting an answer based on prompt tuning performed based on information previously stored in the storing step.

3. The identification step further includes an evaluation substep of evaluating at least a portion of the stored information in a plurality of stages; 3. The information output method according to claim 2, wherein the conversion information output step further comprises an evaluation-dependent output substep of outputting predetermined information directed to a conversion that can be determined as favorable depending on the evaluation.

4. 2. The information output method according to claim 1, wherein the conversion information output step further comprises a withdrawal-related processing substep of outputting information relating to withdrawal from a predetermined commercial transaction.

5. an interpretation acquisition step of acquiring an interpretation result of the predetermined corresponding text recorded in the storage step; a representation output step of graphically representing a plurality of pieces of information using the obtained interpretation result and displaying the information; The information output method according to claim 1 , further comprising causing a computer to execute the steps of:

6. The data received in the corresponding text receiving step is converted into corresponding data by replacing the text with audio or video.

2. The information output method according to claim 1, wherein the answer text output step is replaced with an answer data output step of outputting an answer corresponding to the corresponding data in the form of text, voice or video.

7. a corresponding text receiving step of receiving corresponding text, which is text corresponding to a predetermined format, from a user; an answer text output step of outputting an answer corresponding to the corresponding text in text form; a storage step of storing at least the corresponding text and the answer in a referable manner by linking the corresponding text and the answer with the user and the predetermined format; an identification step for identifying a transaction by a given user into said given format; a conversion information output step of outputting predetermined information by using the referable information according to the identification result; An information output program for causing a computer to execute the above.

8. a corresponding text receiving unit that receives corresponding text, which is text corresponding to a predetermined format, from a user; an answer text output unit that outputs an answer corresponding to the corresponding text in text form; a storage unit that stores at least the corresponding text and the answer in a referable manner by linking the corresponding text and the answer with the user and the predetermined format; an identification unit for identifying a transaction by a predetermined user into the predetermined format; and a conversion information output unit that outputs predetermined information using the referable information in accordance with the identification result.

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