Day-use reservation server, system, method and program

Abstract

To provide a day-use reservation server, and the like, capable of identifying check-in time of customers timely, to contribute to diverting guest rooms for day-use.SOLUTION: A day-use reservation server includes: an accommodation reservation management information acquisition unit which acquires accommodation reservation management information; a check-in time confirmation unit which confirms check-in time of a guest with reservation using the accommodation reservation management information; a location information acquisition unit which acquires, when the check-in time of the guest cannot be confirmed, location information of the guest using the accommodation reservation management information; a check-in time estimation unit which estimates check-in time of the guest using the location information; a day-use reservation management information generation unit which generates day-use reservation management information using the confirmed or estimated check-in time; and a day-use reservation processing unit which performs reservation processing with a terminal, regarding day-use of a guest room using the day-use reservation management information.SELECTED DRAWING: Figure 18

Description

[Technical field]

[0001] The present invention relates to a day use reservation server, a system, a method, and a program. [Background technology]

[0002] In the management of lodging facilities such as hotels, inns, private lodgings, vacation rentals, and cyber cafes, there is always a demand to increase the occupancy rate of guest rooms in the accommodation facilities. One method of increasing the occupancy rate is day use, where a guest uses a guest room of an accommodation facility for a certain period of time on a day trip without staying the night at the accommodation facility. As a technology that enables reservations for day use, for example, there is an accommodation facility reservation status search device that enables a guest of the accommodation facility to search and reserve the reservation status for only a certain period of time that the guest wishes to use during the day (see Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2002-175456 A Summary of the Invention [Problem to be solved by the invention]

[0004] The following analysis is provided by the present inventors.

[0005] However, the time available for day use at accommodation facilities is limited to the check-in time set by the accommodation facility, and the time available for day use is therefore short. Therefore, with the accommodation facility reservation status search device described in Patent Document 1, for example, a customer who wants to have dinner in a guest room from 5:00 p.m. to 8:00 p.m., or a salaryman who wants to use the room as a workspace from 9:00 a.m. to 6:00 p.m., cannot reserve a guest room for day use if the check-in time for regular accommodation is 2:00 p.m.

[0006] In a guest room of an accommodation facility, a customer uses the room from the check-in time (e.g., 14:00) to the check-out time (e.g., 10:00) for a normal stay, and cleaning is performed between the check-out time and the check-in time. If cleaning can be performed efficiently, the guest room can be used for day use, and the occupancy rate of the guest room can be increased. However, a guest who has booked a stay may not come to the accommodation facility at the predetermined check-in time (e.g., 14:00), and the check-in time may be significantly delayed. If it is possible to timely know that the guest room reserved by the guest is available from 10:00 a.m. and that the guest will check in at, for example, 18:00, the guest room can be used for day use from 11:00 a.m. to 17:00, taking into account the cleaning time, for example, and the occupancy rate of the guest room should be increased. For the above reasons, a system is desired that allows accommodation facilities to timely know the check-in time of guests and to use the guest room for day use.

[0007] The main objective of the present invention is to provide a day use reservation server, system, method, and program that can promptly grasp the check-in times of guests and contribute to allocating guest rooms for day use. [Means for solving the problem]

[0008] The day use reservation server according to the first aspect comprises an accommodation reservation management information acquisition unit configured to acquire accommodation reservation management information including information about a person who has made a reservation for a room at an accommodation facility; a check-in time confirmation unit configured to confirm the check-in time of the person who has made the reservation using the accommodation reservation management information; a location information acquisition unit configured to acquire location information related to the current location of the person who has made the reservation using the accommodation reservation management information when the check-in time of the person who has made the reservation cannot be confirmed; a check-in time estimation unit configured to estimate the check-in time of the person who has made the reservation using the location information; a day use reservation management information generation unit configured to generate day use reservation management information for managing the time periods during which the room can be reserved for day use using the confirmed or estimated check-in time; and a day use reservation processing unit configured to perform reservation processing for day use of the room using the day use reservation management information between a terminal.

[0009] A day use reservation system according to a second aspect comprises a day use reservation server according to the first aspect, an accommodation reservation server configured to perform reservation processing for at least a stay in the guest room of the accommodation facility and provide the accommodation reservation management information to the accommodation reservation management information acquisition unit, a message server configured to provide SNS, SMS, email service, or chat service, a customer mobile terminal used by the person making a reservation for a stay in the guest room of the accommodation facility, having a function of locating the customer's current location, capable of exchanging information with the check-in time confirmation unit through the message server, and configured to provide the location information to the location information acquisition unit, a map server configured to be capable of exchanging information with the check-in time estimation unit, and the terminal configured to be capable of exchanging information with the day use reservation processing unit.

[0010] The day use reservation method according to the third aspect includes the steps of: a server acquiring accommodation reservation management information including information about a person who has made a reservation for a room at an accommodation facility; the server using the accommodation reservation management information to confirm the check-in time of the person who has made the reservation; when the server is unable to confirm the check-in time of the person who has made the reservation, acquiring location information related to the current location of the person who has made the reservation using the accommodation reservation management information; the server estimating the check-in time of the person who has made the reservation using the location information; the server generating day use reservation management information for managing the time periods during which the room can be reserved for day use using the confirmed or estimated check-in time; and the server performing reservation processing for day use of the room between the terminal and the server using the day use reservation management information.

[0011] The program relating to the fourth perspective causes a server to execute the following processes: acquiring accommodation reservation management information including information about a person who has made a reservation for a room at an accommodation facility; confirming the check-in time of the person who has made the reservation using the accommodation reservation management information; when the check-in time of the person who has made the reservation cannot be confirmed, acquiring location information related to the current location of the person who has made the reservation using the accommodation reservation management information; estimating the check-in time of the person who has made the reservation using the location information; generating day use reservation management information using the confirmed or estimated check-in time for managing the time periods during which the room can be reserved for day use; and performing reservation processing for day use of the room using the day use reservation management information between a terminal.

[0012] The program can be recorded in a computer-readable storage medium. The storage medium can be a non-transient medium such as a semiconductor memory, a hard disk, a magnetic recording medium, or an optical recording medium. In addition, the present disclosure can be embodied as a computer program product. The program is input to the computer device from an input device or an external device via a communication interface, stored in a storage device, drives the processor according to a predetermined step or process, and can display the processing result, including an intermediate state as necessary, at each stage via a display device, or can communicate with the outside via the communication interface. For example, a computer device for this purpose typically includes a processor, a storage device, an input device, a communication interface, and a display device as necessary, which are connectable to each other via a bus. Effect of the Invention

[0013] According to the first to fourth aspects, it is possible to know the check-in times of guests in a timely manner, which contributes to allocating guest rooms for day use. [Brief description of the drawings]

[0014] [Figure 1] 1 is a block diagram illustrating an example of the configuration of a day use reservation system according to the present disclosure. [Diagram 2] A block diagram showing a schematic diagram of the flow of information between an accommodation reservation server and an accommodation reservation management information acquisition unit of the day use reservation server when acquiring accommodation reservation management information in the day use reservation system according to the present disclosure. [Diagram 3] 1 is a schematic diagram showing an example of the configuration of accommodation facility reservation management information used in the day use reservation system of the present disclosure. FIG. [Figure 4] A block diagram showing a schematic diagram of the flow of information between the check-in time confirmation unit of the day use reservation server and the customer's mobile terminal via a message server when confirming the check-in time in the day use reservation system of the present disclosure. [Diagram 5] 13 is a schematic diagram showing an example of a message confirmation screen on a customer's mobile terminal when confirming check-in time in the day use reservation system of the present disclosure. FIG. [Figure 6] A block diagram showing a schematic diagram of the flow of information between a customer mobile terminal and the location information acquisition unit of a day use reservation server when acquiring location information of a customer mobile terminal in a day use reservation system according to the present disclosure. [Figure 7] A block diagram showing a schematic diagram of the flow of information between the check-in time estimation unit of the day use reservation server and the map server when estimating the check-in time in the day use reservation system according to the present disclosure. [Figure 8] 13 is a schematic diagram showing an example of the configuration of a location-type transportation estimation table used when estimating a check-in time in the day use reservation system according to the present disclosure. FIG. [Figure 9] 13 is a schematic diagram showing an example of the configuration of a distance-use transportation estimation table used when estimating a check-in time in the day use reservation system according to the present disclosure. FIG. [Figure 10] 1 is a schematic diagram showing an example of the configuration of a check-in time management table used when estimating a check-in time in a day use reservation system according to the present disclosure. FIG. [Figure 11] 13 is a schematic diagram showing an example of the configuration of a cleaning time management table used when estimating check-in time in the day use reservation system according to the present disclosure. FIG. [Figure 12] 1 is a schematic diagram showing an example of the configuration of day use reservation management information used in the day use reservation system of the present disclosure. FIG. [Figure 13] A block diagram showing a schematic diagram of the flow of information between the day use reservation processing unit of the day use reservation server and the customer terminal and accommodation facility terminal when reserving day use in the day use reservation system of the present disclosure. [Figure 14] A schematic diagram showing an example of a day use reservation screen for a customer terminal when reserving day use in the day use reservation system of the present disclosure. [Figure 15] A schematic diagram showing an example of a day use reservation screen for an accommodation facility terminal when reserving day use in the day use reservation system of the present disclosure. [Figure 16] 11 is a flowchart illustrating an example of the operation of generating and updating day use reservation management information of a day use reservation server in the day use reservation system according to the present disclosure. [Figure 17] 16 is a flowchart continuing from FIG. 16, which illustrates a schematic example of an operation for generating and updating day use reservation management information of a day use reservation server in a day use reservation system according to the present disclosure. [Figure 18] 1 is a block diagram illustrating an example of the configuration of a day use reservation server according to the present disclosure. FIG. [Figure 19] FIG. 2 is a block diagram illustrating a schematic configuration of hardware resources. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0015] The embodiments will be described below with reference to the drawings. In this application, when reference symbols are given to the drawings, they are intended to aid in understanding and are not intended to limit the embodiments shown in the drawings. The embodiments below are merely examples and do not limit the present invention. The connection lines between blocks in the drawings and the like referred to in the following description include both bidirectional and unidirectional. One-way arrows are used to diagrammatically indicate the flow of a main signal (data) and do not exclude bidirectionality. Furthermore, although not explicitly shown in the circuit diagrams, block diagrams, internal configuration diagrams, connection diagrams, and the like shown in the present disclosure, input ports and output ports exist at the input and output ends of each connection line. The same is true for input / output interfaces. The program is executed via a computer device, which includes, for example, a processor, a storage device, an input device, a communication interface, and a display device as necessary, and the computer device is configured to be able to communicate with devices (including computers) inside or outside the device via the communication interface, regardless of whether it is wired or wireless.

[0016] [Form 1] The day use reservation system according to the first embodiment will be described with reference to the drawings. FIG. 1 is a block diagram showing a schematic example of the configuration of the day use reservation system according to the present disclosure. FIG. 2 is a block diagram showing a schematic example of the flow of information between the accommodation reservation server and the accommodation reservation management information acquisition unit of the day use reservation server when acquiring accommodation reservation management information in the day use reservation system according to the present disclosure. FIG. 3 is a schematic diagram showing an example of the configuration of accommodation reservation management information used in the day use reservation system according to the present disclosure. FIG. 4 is a block diagram showing a schematic example of the flow of information between the check-in time confirmation unit of the day use reservation server and the customer mobile terminal via the message server when confirming the check-in time in the day use reservation system according to the present disclosure. FIG. 5 is a schematic diagram showing an example of a message confirmation screen of the customer mobile terminal when confirming the check-in time in the day use reservation system according to the present disclosure. FIG. 6 is a block diagram showing a schematic example of the flow of information between the customer mobile terminal and the location information acquisition unit of the day use reservation server when acquiring the location information of the customer mobile terminal in the day use reservation system according to the present disclosure. FIG. 7 is a block diagram showing a flow of information between the check-in time estimation unit of the day use reservation server and the map server when estimating the check-in time in the day use reservation system according to the present disclosure. FIG. 8 is a schematic diagram showing an example of the configuration of a location type transportation means estimation table used when estimating the check-in time in the day use reservation system according to the present disclosure. FIG. 9 is a schematic diagram showing an example of the configuration of a distance transportation means estimation table used when estimating the check-in time in the day use reservation system according to the present disclosure. FIG. 10 is a schematic diagram showing an example of the configuration of a check-in time management table used when estimating the check-in time in the day use reservation system according to the present disclosure. FIG. 11 is a schematic diagram showing an example of the configuration of a cleaning time management table used when estimating the check-in time in the day use reservation system according to the present disclosure. FIG. 12 is a schematic diagram showing an example of the configuration of day use reservation management information used in the day use reservation system according to the present disclosure.Fig. 13 is a block diagram showing a schematic diagram of the flow of information between the day use reservation processing unit of the day use reservation server and the customer terminal and accommodation facility terminal when reserving day use in the day use reservation system according to the present disclosure. Fig. 14 is a schematic diagram showing an example of a day use reservation screen for a customer terminal when reserving day use in the day use reservation system according to the present disclosure. Fig. 15 is a schematic diagram showing an example of a day use reservation screen for an accommodation facility terminal when reserving day use in the day use reservation system according to the present disclosure.

[0017] The day use reservation system 1 is a system configured to process information related to reservations for day use of guest rooms at accommodation facilities (see FIG. 1). The day use reservation system 1 is configured to use accommodation facility reservation management information in the accommodation facility reservation server 20 to determine whether or not there is a time period during which a guest room at an accommodation facility can be used for day use in the day use reservation server 10, and to generate day use reservation management information when there is a time period during which the guest room can be used for day use. The day use reservation system 1 is configured to provide the generated day use reservation management information from the day use reservation server 10 to a customer terminal 50 used by a customer who wishes to use day use, or to an accommodation facility terminal 30 used by a front desk staff of the accommodation facility, and to accept reservations for day use. The day use reservation system 1 is configured to use the message server 60's SNS (Social Networking Service), SMS (Short Message Service), email service, chat service, etc. in the accommodation facility reservation server 20 to confirm the check-in time (arrival time of the guest who has made the reservation at the accommodation facility) in advance with the customer mobile terminal 40 of the guest who has made the reservation. The day use reservation system 1 is configured to use location information of the customer mobile terminal 40 of the person making the reservation to timely estimate the check-in time of the person making the reservation when the check-in time cannot be confirmed in advance, in the day use reservation server 10. The day use reservation system 1 is configured to generate day use reservation management information according to the check-in time confirmed in advance or estimated. The day use reservation system 1 includes a day use reservation server 10, an accommodation reservation server 20, an accommodation terminal 30, a customer mobile terminal 40, a customer terminal 50, a message server 60, a map server 70, and a network 80. Note that in the day use reservation system 1 of FIG. 1, the day use reservation server 10, the accommodation reservation server 20, the accommodation terminal 30, the customer mobile terminal 40, the customer terminal 50, the message server 60, and the map server 70 are each one, but any one or all of them may be multiple.

[0018] The day use reservation server 10 is a server configured to process information related to reservations for day use of guest rooms in accommodation facilities (see FIG. 1). The day use reservation server 10 is communicably connected to the accommodation facility reservation server 20, the accommodation facility terminal 30, the customer mobile terminal 40, the customer terminal 50, the message server 60, and the map server 70 via a network 80. For example, a physical server equipped with computer functions or a virtual server virtually realized on the cloud can be used as the day use reservation server 10. The day use reservation server 10 virtually includes an accommodation facility reservation management information acquisition unit 11, a check-in time confirmation unit 12, a position information acquisition unit 13, a check-in time estimation unit 14, a day use reservation management information generation unit 15, an information storage unit 16, and a day use reservation processing unit 17 by executing a predetermined program.

[0019] The accommodation facility reservation management information acquisition unit 11 is a functional unit that acquires accommodation facility reservation management information (see FIG. 3) from the accommodation facility reservation server 20 (see FIGS. 1 and 2). The accommodation facility reservation management information acquisition unit 11 requests the accommodation facility reservation management information from the accommodation facility reservation server 20 at a preset timing (for example, a timing determined by the manager of the accommodation facility), and acquires the accommodation facility reservation management information from the accommodation facility reservation server 20 in response to the request. The accommodation facility reservation management information acquisition unit 11 stores the acquired accommodation facility reservation management information in the information storage unit 16.

[0020] Here, the accommodation reservation management information is information for managing reservations for each guest room of the accommodation facility (see FIG. 3). The accommodation reservation management information can include data such as date, accommodation facility identification information, guest room identification information, check-out time, check-in time, reservation classification, accommodation reservation person identification information, and transportation information. The date is a date corresponding to the day use day. The accommodation facility identification information can be, for example, identification information (e.g., account) for each affiliated accommodation facility when the day use reservation server 10 is used as a portal site server, and can be identification information (e.g., store name) for each accommodation facility that is a chain store when the day use reservation server 10 is used by a chain management company, and can be omitted when there is only one accommodation facility. The guest room identification information can be, for example, the room number of the accommodation facility. The check-out time is the check-out time of the guest on the day of day use. The check-in time is the check-in time of the guest who made the accommodation reservation on the day of day use. The accommodation reservation person identification information can be, for example, the mobile phone number, contact information, email address, app account, etc. of the guest who made the accommodation reservation. The reservation classification may be, for example, a late check-in plan in which a later check-in is set than usual, a package plan that packages accommodation and transportation, a regular plan, etc. The transportation information may be, for example, walking, car, airplane, transportation, etc. If a day use reservation has already been made, the accommodation reservation management information includes information on the day use reservation.

[0021] The check-in time confirmation unit 12 is a functional unit that confirms the check-in time of the person who has made the reservation for accommodation (see FIG. 1 and FIG. 4). The check-in time confirmation unit 12 confirms whether or not the check-in time has been confirmed based on the reservation classification of the accommodation facility reservation management information stored in the information storage unit 16. In the confirmation of the check-in time, for example, if the reservation classification is a package plan, it can be determined that the check-in time has been confirmed. When the check-in time has not been confirmed, the check-in time confirmation unit 12 generates a check-in time confirmation message (see, for example, the message in the balloon in the upper part of FIG. 5) for confirming the check-in time of the person who has made the reservation for accommodation based on the accommodation facility reservation management information, and transmits the generated check-in time confirmation message to the customer mobile terminal 40 of the person who has made the reservation for accommodation via the message server 60. In the check-in time confirmation message, a time selection button may be provided for each time so that the check-in time can be easily selected. When the customer mobile terminal 40 receives and displays the check-in time confirmation message, the person who has made the reservation for accommodation who carries the customer mobile terminal 40 presses a time selection button to automatically create a reply check-in time confirmation message and reply to the check-in time confirmation unit 12. The check-in time confirmation unit 12 receives a check-in time response message (see, for example, the message in the balloon in the middle section of FIG. 5 ) in response to the check-in time confirmation message from the customer mobile terminal 40 of the person making the reservation via the message server 60. The check-in time confirmation unit 12 updates the day use reservation management information in the information storage unit 16 based on the check-in time in the received check-in time response message. When updating the day use reservation management information, the check-in time confirmation unit 12 may transmit the check-in time in the received check-in time response message to the accommodation facility reservation server 20 in order to synchronize with the day use reservation management information in the accommodation facility reservation server 20.When the check-in time confirmation unit 12 updates the day use reservation management information, it generates a check-in time acknowledgment message (for example, see the message in the speech bubble at the bottom of Fig. 5) and transmits the generated check-in time acknowledgment message to the customer mobile terminal 40 of the person who made the reservation for accommodation via the message server 60. The transmitted check-in time acknowledgment message is received and displayed on the customer mobile terminal 40, thereby enabling the person who made the reservation for accommodation to confirm the check-in time that he or she selected.

[0022] The location information acquisition unit 13 is a functional unit that acquires at least location information of the customer mobile terminal 40 carried by the person who has made the reservation for accommodation (see Figs. 1 and 6). When the check-in time confirmation unit 12 does not receive a check-in time response message from the customer mobile terminal 40 of the person who has made the reservation for accommodation, the location information acquisition unit 13 requests the customer mobile terminal 40 carried by the person who has made the reservation for location information (which may include speed information) of the customer mobile terminal 40. The location information acquisition unit 13 acquires the location information (which may include speed information) of the customer mobile terminal 40 from the customer mobile terminal 40 in response to the request. The acquired location information is used by the check-in time estimation unit 14.

[0023] The check-in time estimation unit 14 is a functional unit that estimates the check-in time based on the location information of the customer mobile terminal 40 carried by the person making the reservation and the accommodation facility (see Fig. 1 and Fig. 7). The check-in time estimation unit 14 transmits travel time distance request information to the map server 70, which requests a travel time and a travel distance from the location of the customer mobile terminal 40 to the accommodation facility. The travel time distance request information includes the location information of the customer mobile terminal 40 acquired by the location information acquisition unit 13 and the accommodation facility location information corresponding to the accommodation facility identification information of the accommodation facility reservation management information. The accommodation facility location information is the location information of the accommodation facility that has been set in advance. When the transmitted travel time distance request information is received by the map server 70, the map server 70 identifies the location type (station, railroad, airport, road, etc.) corresponding to the location information of the customer mobile terminal 40, calculates the travel time and the travel distance from the location of the customer mobile terminal 40 to the accommodation facility for each predetermined means of transportation (car, train, airplane, walking, etc.), and generates travel time distance information including each information of the identified location type and the calculated travel time and travel distance for each predetermined means of transportation, and transmits the generated travel time distance information to the check-in time estimation unit 14. The check-in time estimation unit 14 receives travel time distance information related to the response to the travel time distance request information from the map server 70. When the location information acquisition unit 13 has acquired speed information, the check-in time estimation unit 14 estimates the travel means based on the location type, speed information, and the location type travel means estimation table (see FIG. 8) in the received travel time distance information. The location type travel means estimation table is a table that associates the location type, estimated average travel speed, and travel means, and is a table for estimating the travel means. When the location information acquisition unit 13 has not acquired speed information, the check-in time estimation unit 14 estimates the travel means based on the accommodation reservation customer identification information in the accommodation reservation management information, the travel distance information in the received travel time distance information, and the distance travel means estimation table (see FIG. 9). The distance travel means estimation table is a table that associates the travel distance, customer identification information (corresponding to accommodation reservation customer identification information), and means, and is a table for estimating the travel means. The check-in time estimation unit 14 extracts the travel time by the transportation means corresponding to the estimated transportation means from the received travel time / distance information.The check-in time estimation unit 14 calculates the arrival time at the accommodation facility based on the extracted travel time and the current time, and estimates the calculated arrival time as the check-in time. The check-in time estimation unit 14 generates a check-in time management table (see FIG. 10) based on the accommodation facility reservation management information, the time of the estimated check-in time, travel time distance information, the estimated means of transportation, and the estimated check-in time. The check-in time management table can be, for example, a table that associates a date, accommodation facility identification information, room identification information, accommodation reservation person identification information, estimated time, location, means of transportation, travel time, and check-in time. The check-in time management table is used for managing the estimated check-in time, and if unnecessary, the generation of the check-in time management table may be omitted. The check-in time estimation unit 14 updates the accommodation facility reservation management information based on the estimated check-in time. When updating the accommodation facility reservation management information, the check-in time estimation unit 14 may transmit the estimated check-in time to the accommodation facility reservation server 20 in order to synchronize with the day use reservation management information in the accommodation facility reservation server 20.

[0024] In the check-in time management table of FIG. 10, a check-in time confirmation message is sent to customer D who made a reservation for room 401 of hotel X, but if there is no reply from customer D, the location information of customer D is obtained from customer D's customer mobile terminal 40 at 17:00 on the day of check-in (July 10, 2023), and if it is found that customer D's current location is New Chitose Airport, it is determined that the means of transportation is an airplane, and the travel time is estimated to be 4.5 hours. If this is the case, the check-in time of customer D in the check-in time management table is set to 21:30. In addition, if the current location of customer E who made a reservation for room 402 of hotel X is obtained from customer mobile terminal 40 and it is found that customer E's current location is a house in Nagoya, it is found that the distance from the house in Nagoya to the accommodation facility is 400 km, and from the past behavior patterns of customer E accumulated so far (corresponding to the distance-use transportation means estimation table), it is determined that customer E tends to use a car when the distance is 400 km, and the travel time is estimated to be 5 hours. If this is the case, the check-in time of customer E in the check-in time management table is set to 22:00. Furthermore, the current location of customer F, who has made a reservation for room 403 in hotel X, is obtained from customer mobile terminal 40 of customer F. When it is determined that customer F's current location is Shin-Osaka station, it determines that customer F's mode of travel is train, and estimates the travel time to be two hours, so sets customer F's check-in time in the check-in time management table to 19:00.

[0025] The day use reservation management information generating unit 15 is a functional unit that generates day use reservation management information (see FIG. 12) using accommodation reservation management information (see FIG. 1). The day use reservation management information is information for managing reservations for day use of each guest room of the accommodation, and can be information that associates data such as date, accommodation identification information, guest room identification information, capacity, day use available start time, day use available end time, judgment time, day use status, and check-in time. The day use reservation management information generating unit 15 calculates the day use available start time and day use available end time at which the guest room in the accommodation can be used for day use based on the accommodation reservation management information and the cleaning time management table (see FIG. 11). The day use available start time can be the time when the cleaning time in the corresponding cleaning time management table has elapsed from the check-out time in the accommodation reservation management information. The day use available end time can be the time when the cleaning time in the corresponding cleaning time management table has elapsed from the check-in time in the accommodation reservation management information. The day use reservation management information generation unit 15 judges whether the time available for day use at the current time (corresponding to the judgment time) is equal to or longer than a predetermined time (e.g., one hour). The day use reservation management information generation unit 15 enables day use status when the time available for day use of a guest room in an accommodation facility is equal to or longer than a predetermined time. The day use reservation management information generation unit 15 disables day use status when the time available for day use of a guest room in an accommodation facility is less than a predetermined time. The day use reservation management information generation unit 15 generates day use reservation management information (see FIG. 12 ) based on the acquired accommodation facility reservation management information and the calculated day use available start time and day use available end time, judgment time, and day use status. The day use reservation management information generation unit 15 saves the generated day use reservation management information in the information storage unit 16.

[0026] In the day use reservation management information of Figure 12, taking into account the cleaning time for each room in the cleaning time management table of Figure 11, the availability of day use and the available time are calculated. For rooms 101, 201, 301, 401, and 402, the available time for day use is each one hour or more, so day use status is possible. For room 403, the check-in time is 19:00, and excluding the 1.5 hours of cleaning, the available time for day use is less than one hour, so day use status is not possible.

[0027] The information storage unit 16 is a functional unit that stores various information (see FIG. 1). The information storage unit 16 stores information such as accommodation facility reservation management information (see FIG. 3), a location type transportation means estimation table (see FIG. 8), a distance transportation means estimation table (see FIG. 9), a check-in time management table (see FIG. 10), a cleaning time management table (see FIG. 11), and day use reservation management information (see FIG. 12).

[0028] The day use reservation processing unit 17 is a functional unit that processes reservations for day use (see Figs. 1 and 13). When accessed by the customer terminal 50 of a person who wishes to use day use, the day use reservation processing unit 17 provides the customer terminal 50 with a day use reservation screen (see Fig. 14) for the customer terminal. When accessed by the accommodation facility terminal 30 at the front desk of an accommodation facility, the day use reservation processing unit 17 provides the accommodation facility terminal 30 with a day use reservation screen (see Fig. 15) for the accommodation facility terminal. The day use reservation screen is configured so that by inputting the number of people using day use, check-in date, start time of use, end time of use, etc. and searching (pressing the search button), the room number, room type, fee, maximum number of people using, status, available time, etc. that can be reserved for day use at the current time (screen provided time) can be extracted and displayed as search results and a reservation can be made (pressing the reservation button). When a day use reservation is made, the day use reservation processing unit 17 changes the day use status of the corresponding accommodation facility room in the day use reservation management information to "reserved," and transmits a day use reservation notice notifying the accommodation facility reservation server 20 that a day use reservation has been made for the corresponding accommodation facility room. By receiving the day use reservation notice, the accommodation facility reservation server 20 performs reservation processing for day use of the corresponding accommodation facility room.

[0029] When a search is made for a room that can be used by two people for three hours from 17:30 on the day use reservation screen for the accommodation facility terminal in FIG. 15, rooms 401 and 402 that meet the search criteria are displayed on the customer terminal 50, and day use is announced to the customer terminal 50 reserving room 402, and the day use status of room 402 in the day use reservation management information is changed from "available" to "in use." As a result, although room 401 is reserved, because the check-in time is late at 21:30, it can be rented out to other day use customers for a break between 17:30 and 20:30, improving the room occupancy rate by 12.5% ​​(three hours out of 24 hours). In addition, as for rooms 101, 201, and 301, day use reservations are available from the time the rooms are reserved, so room 101 can be reserved until 20:00, and room 201 can be reserved until 19:30 with prior reservation. Room 301 can be used for teleworking until 7:00 p.m., or for day trips to the hot springs.

[0030] The accommodation reservation server 20 is a server that processes information related to reservations for accommodation in guest rooms of accommodation facilities (see FIG. 1). The accommodation reservation server 20 is communicably connected to the day use reservation server 10, the accommodation terminal 30, the customer mobile terminal 40, and the customer terminal 50 via a network 80. For example, a physical server equipped with computer functions or a virtual server virtually realized on the cloud can be used as the accommodation reservation server 20. The accommodation reservation server 20 may be integrated with the day use reservation server 10. The accommodation reservation server 20 is configured to prepare a late check-in plan for the accommodation facility and promote late check-in by providing discounts on accommodation fees for the late check-in plan, extra points, coupons, etc. When accessed by a customer terminal (not shown) of a person who wishes to stay overnight or a person who wishes to use the day service, the accommodation reservation server 20 provides a customer terminal accommodation reservation screen (not shown) or a day use reservation screen (not shown) for the customer terminal. The accommodation reservation server 20 provides the accommodation terminal 30 with an accommodation reservation screen (not shown) or a day use reservation screen (not shown) for the accommodation terminal when the accommodation terminal 30 at the front desk of the accommodation facility accesses the server. The accommodation reservation screen is configured so that by inputting the accommodation location, dates, number of rooms, number of occupants, etc. and searching (pressing the search button), the search results can be extracted and displayed, and reservations can be made (pressing the reservation button) for available accommodation plans (for example, late check-in plans, package plans, regular plans, etc.) at the current time (screen presentation time). When reserving accommodation, the server 20 obtains information such as the accommodation reservation person's identification information (name, address, contact information, etc.), check-in time, and transportation method, and generates and saves accommodation reservation management information. The day use reservation screen is configured so that by entering the number of people using the day use, check-in date, start time of use, end time of use, etc. and searching (pressing the search button), the search results will extract and display the room numbers, room types, prices, maximum number of people using the room, status, available times, etc. that are available for day use reservation at the current time (the time the screen is displayed), and you can make a reservation (press the reservation button).When reserving day use, information such as day use reservation user identification information (name, address, contact information, etc.), day use available start time, and day use available end time is acquired, and accommodation reservation management information (see FIG. 3) is generated and stored. The accommodation reservation server 20 transmits the requested accommodation reservation management information to the accommodation reservation management information acquisition unit 11 by receiving a request for accommodation reservation management information from the accommodation reservation management information acquisition unit 11 of the day use reservation server 10. The accommodation reservation server 20 may update the accommodation reservation management information in the accommodation reservation server 20 based on the check-in time in the check-in time response message by receiving the check-in time in the check-in time response message from the check-in time confirmation unit 12 of the day use reservation server 10. The accommodation reservation server 20 may update the accommodation reservation management information in the accommodation reservation server 20 based on the check-in time in the check-in time response message by receiving an estimated check-in time from the check-in time estimation unit 14 of the day use reservation server 10.

[0031] In the accommodation reservation management information of FIG. 3, if a late check-in plan for July 10, 2023 is reserved for room 101 of X Hotel, the check-in time is set to 21:00. Also, if a travel agency and accommodation are booked as a set for room 201 of X Hotel on a travel site, the information of flight N1000 of customer B is obtained, and the arrival time of customer B at the airport is set to 20:00, and the travel time from the airport to the accommodation is added to set the check-in time to 21:00. Furthermore, for room 301 of X Hotel, if customer C has a normal plan (not a set plan), if a check-in time is specified, the specified check-in time (e.g., 20:00) is set, and if a check-in time is not specified, a pre-set check-in time (e.g., 18:00) is set.

[0032] The accommodation terminal 30 is a terminal used in an accommodation facility (e.g., at the front desk) (see FIG. 1). The accommodation facility terminal 30 is communicably connected to the day use reservation server 10 and the accommodation facility reservation server 20 via a network 80. For example, a personal computer, a tablet terminal, etc. can be used as the accommodation facility terminal 30. The accommodation facility terminal 30 can access the day use reservation processing unit 17 of the day use reservation server 10 by operation of the user to obtain a day use reservation screen for accommodation facility terminals (see FIG. 15), and can search for and reserve day use on the obtained day use reservation screen.

[0033] The customer mobile terminal 40 is a portable terminal used by a customer (a person who has made a reservation for lodging) who has made a reservation for lodging (see FIG. 1). The customer mobile terminal 40 is communicably connected to the day use reservation server 10, the accommodation reservation server 20, and the message server 60 via a network 80. For example, a smartphone, a tablet terminal, or the like can be used as the customer mobile terminal 40. An SNS application, an SMS application, an email application, a chat application, or the like is installed in the customer mobile terminal 40. The customer mobile terminal 40 can exchange messages regarding confirmation of the check-in time with the check-in time confirmation unit 12 of the day use reservation server 10 by using the SNS, SMS, email service, chat service, or the like of the message server 60 by operation of the user. The customer mobile terminal 40 has a function of measuring the position and speed of the customer mobile terminal 40 itself by using, for example, a global positioning system (GPS), a global navigation satellite system (GNSS), a real time kinematic (RTK), or the like. By receiving a request for location information from the location information acquisition unit 13 of the day use reservation server 10, the customer mobile terminal 40 can measure the location and speed of the customer mobile terminal 40 itself, and transmit the measured location information and speed information to the location information acquisition unit 13 of the day use reservation server 10.

[0034] The customer terminal 50 is a portable terminal used by a customer (a person who wishes to use day use) who wishes to use day use (see FIG. 1). The customer terminal 50 is communicably connected to the day use reservation server 10 and the accommodation facility reservation server 20 via a network 80. For example, a smartphone, a tablet terminal, a personal computer, etc. can be used as the customer terminal 50. The customer terminal 50 can access the day use reservation processing unit 17 of the day use reservation server 10 by operation of the user, obtain a day use reservation screen for the customer terminal (see FIG. 14), and search for and reserve day use on the obtained day use reservation screen. The customer terminal 50 can access the accommodation facility reservation server 20 by operation of the user, obtain a day use reservation screen (not shown), and search for and reserve day use on the obtained day use reservation screen.

[0035] The message server 60 is a server that exchanges messages between the check-in time confirmation unit 12 of the day use reservation server 10 and the customer mobile terminal 40 (see FIG. 1). For example, a physical server equipped with computer functions or a virtual server virtually realized on the cloud can be used as the message server 60. The message server 60 provides SNS, SMS, email services, chat services, etc. to the day use reservation server 10 and the customer mobile terminal 40.

[0036] The map server 70 is a server that provides a map service (see FIG. 1). For example, a physical server equipped with a computer function or a virtual server virtually realized on the cloud can be used as the map server 70. The map server 70 receives travel time and distance request information from the check-in time estimation unit 14 of the day use reservation server 10, thereby identifying a location type (station, railroad, airport, road, etc.) corresponding to the location information of the customer mobile terminal 40, calculating the travel time and travel distance from the location of the customer mobile terminal 40 to the accommodation facility for each predetermined means of transportation (car, train, airplane, walking, etc.), generating travel time and distance information including each information of the identified location type and the calculated travel time and travel distance for each predetermined means of transportation, and transmitting the information to the check-in time estimation unit 14.

[0037] The network 80 is an information and communication network that communicatively connects the day use reservation server 10, the accommodation reservation server 20, the accommodation terminal 30, the customer mobile terminal 40, the customer terminal 50, the message server 60, and the map server 70. As the network 80, for example, a communication network such as a personal area network (PAN), a local area network (LAN), a metropolitan area network (MAN), a wide area network (WAN), or a global area network (GAN) can be used.

[0038] The operation of generating and updating day use reservation management information of the day use reservation server in the day use reservation system according to the first embodiment will be described with reference to the drawings. Figures 16 and 17 are flow charts that show a schematic example of the operation of generating and updating day use reservation management information of the day use reservation server in the day use reservation system according to the present disclosure. Please refer to Figure 1 for the configuration of the day use reservation system.

[0039] First, at a preset date and time (e.g., 5 p.m.), the accommodation reservation management information acquisition unit 11 of the day use reservation server 10 acquires accommodation reservation management information (see Figure 3) for the preset date (e.g., the current day) from the accommodation reservation server 20 and stores it in the information storage unit 16 (step A1).

[0040] After step A1, or if check-in times have not been confirmed for all rooms (NO in step A10), the check-in time confirmation unit 12 of the day use reservation server 10 confirms whether the reservation classification for each room in the accommodation facility reservation management information is a package plan (or a plan with a confirmed check-in time) (step A2). If the reservation classification is a package plan, the means of transportation and check-in time are known in advance, so check-in time is not confirmed. However, if check-in times are to be confirmed uniformly regardless of reservation classification, step A1 may be followed by step A4. If the reservation classification is not a package plan (for example, a check-in plan with an unconfirmed check-in time, or a regular plan) (NO in step A2), step A4 may be proceeded to.

[0041] If the reservation classification is a package plan (YES in step A2), the check-in time confirmation unit 12 determines that the check-in time has been confirmed, skips confirmation of the check-in time for the room related to the package plan (step A3), and then proceeds to step A10.

[0042] If the reservation classification is not a package plan (NO in step A2), the check-in time confirmation unit 12 confirms the check-in time of the guest who has made a reservation for a room whose reservation classification is not a package plan based on the accommodation facility reservation management information (step A4). In step A4, for example, a check-in time confirmation message (see, for example, the message in the balloon in the upper part of FIG. 5) for confirming the check-in time of the guest who has made a reservation for a room whose reservation classification is not a package plan is generated, and the generated check-in time confirmation message is sent to the customer mobile terminal 40 of the guest who has made the reservation via the message server 60. A check-in time response message (see, for example, the message in the balloon in the middle part of FIG. 5) related to the response to the check-in time confirmation message is received from the customer mobile terminal 40 via the message server 60, whereby the check-in time can be confirmed.

[0043] Next, check-in time confirmation unit 12 checks whether there is a check-in time response (whether a check-in time response message has been received) (step A5). If there is no check-in time response (NO in step A5), the process proceeds to step A7.

[0044] If there is a check-in time response (YES in step A5), the check-in time confirmation unit 12 updates the check-in time of the accommodation facility reservation management information in the information storage unit 16 based on the check-in time in the check-in time response (step A6), and then proceeds to step A10.

[0045] If there is no response regarding the check-in time (NO in step A5), the location information acquisition unit 13 of the day use reservation server 10 requests the location information (which may include speed information) of the customer mobile terminal 40 carried by the guest who has made a reservation for a room whose reservation classification is not a package plan, and acquires the location information (which may include speed information) of the customer mobile terminal 40 from the customer mobile terminal 40 in response to the request (step A7). Note that if the location information of the customer mobile terminal 40 cannot be acquired, steps A8 and A9 are skipped and the process proceeds to step A10.

[0046] Next, the check-in time estimation unit 14 of the day use reservation server 10 estimates the check-in time based on the location information of the accommodation facility and the customer mobile terminal 40 carried by the person reserving a room whose reservation classification is not a package plan (step A8).

[0047] In step A8, for example, the map server 70 is sent request information requesting the location type of the current location of the customer mobile terminal 40 and travel time and travel distance for each mode of travel from the location of the customer mobile terminal 40 to the accommodation facility, and travel time and distance request information in response to the travel time and distance request information is received from the map server 70. Then, if speed information is acquired, the mode of travel is estimated based on the location type, speed information, and the mode of travel estimation table for location type (see FIG. 8) in the received travel time and distance information. If speed information is not acquired, the mode of travel is estimated based on the accommodation reservation person identification information in the accommodation facility reservation management information, the travel distance information in the received travel time and distance information, and the mode of travel estimation table for distance (see FIG. 9). Furthermore, the travel time by the mode of travel corresponding to the estimated mode of travel is extracted from the received travel time and distance information, and the arrival time at the accommodation facility is calculated based on the extracted travel time and the current time, and the calculated arrival time can be estimated as the check-in time.

[0048] Next, the check-in time estimation unit 14 updates the check-in time in the accommodation facility reservation management information in the information storage unit 16 based on the estimated check-in time (step A9), and then proceeds to step A10.

[0049] Although the operations from step A7 to step A9 are performed only once here, they may be performed periodically.

[0050] After step A3, step A6, and step A9, the check-in time confirmation unit 12 of the day use reservation server 10 checks whether or not the check-in time confirmation has been completed for all rooms in the accommodation facility reservation management information (step A10). If the check-in time confirmation has not been completed for all rooms (NO in step A10), the process returns to step A2.

[0051] If check-in times have been confirmed for all guest rooms (YES in step A10), or if day use reservation management information generation has not been completed for all guest rooms (NO in step A16), the day use reservation management information generation unit 15 of the day use reservation server 10 calculates the day use availability start time and day use availability end time when guest rooms at the accommodation facility can be used for day use based on the accommodation facility reservation management information in the information storage unit 16 and the cleaning time management table (see Figure 11) (step A11).

[0052] Next, the day use reservation management information generating unit 15 judges whether or not the time available for day use at the current time (corresponding to the judgment time) is equal to or longer than a predetermined time (for example, one hour) (step A12).

[0053] If the time available for day use is equal to or longer than the predetermined time (YES in step A12), the day use reservation management information generating unit 15 enables the corresponding day use status (step A13).

[0054] If the time available for day use is less than the predetermined time (NO in step A12), the day use reservation management information generating unit 15 sets the corresponding day use status to "unavailable" (step A14).

[0055] After step A13 or after step A14, the day use reservation management information generation unit 15 generates day use reservation management information (see FIG. 12) based on the acquired accommodation facility reservation management information and the calculated day use available start time and day use available end time, judgment time, and day use status, and stores the generated day use reservation management information in the information storage unit 16 (step A15). This makes it possible to make reservations for day use by providing a day use reservation screen based on the day use reservation management information.

[0056] Next, the day use reservation management information generating unit 15 checks whether the generation of the day use reservation management information for all the rooms in the accommodation facility reservation management information has been completed (step A16). If the generation of the day use reservation management information for all the rooms has not been completed (NO in step A16), the process returns to step A11.

[0057] If the generation of day use reservation management information has been completed for all guest rooms (YES in step A16), or if the day use status is not unavailable for all guest rooms (NO in step A21), the day use reservation management information generation unit 15 waits for a predetermined time (e.g., one hour) (step A17).

[0058] After step A17, or if confirmation of day use availability times has not been completed for all guest rooms (NO in step A20), the day use reservation management information generation unit 15 determines whether the time available for day use at the current time (corresponding to the judgment time; a time after the judgment time in step A12) is equal to or longer than a predetermined time (e.g., one hour) (step A18).

[0059] If the time available for day use is less than the predetermined time (NO in step A18), the day use reservation management information generating unit 15 disables the corresponding day use status (step A19).

[0060] If the time available for day use is equal to or longer than the predetermined time (YES in step A18), or after step A19, the day use reservation management information generating unit 15 determines whether the confirmation of the time available for day use has been completed for all rooms in the day use reservation management information (step A20). If the confirmation of the time available for day use has not been completed for all rooms (NO in step A20), the process returns to step A18.

[0061] If the day use available time confirmation has been completed for all rooms (YES in step A20), the day use reservation management information generating unit 15 judges whether the day use status is not available for all rooms in the day use reservation management information (step A21). If the day use status is not available for all rooms (NO in step A21), the process returns to step A17. If the day use status is not available for all rooms (YES in step A21), the process ends.

[0062] According to the first embodiment, the day use reservation server 10 uses the message function and location detection function of the customer mobile terminal 40 of the person who made the reservation to confirm or estimate the check-in time of the person who made the reservation and manages the time available for day use, which contributes to reallocating rooms for day use by knowing the check-in time of the guest in a timely manner. This makes it possible to extend the time available for day use when the check-in time of the person who made the reservation is delayed, improving the utilization rate of the guest rooms at the accommodation facility and increasing the revenue of the accommodation facility.

[0063] In addition, according to the first embodiment, the hours available for day use can be expanded when the check-in time of the person making the reservation is delayed, which increases the number of usage scenarios and diversifies accommodation services. For example, customers who only use the accommodation facility for meals can have dinner or take a short break in the guest room from 5:00 pm to 8:00 pm, and office workers can use the facility as a workspace from 9:00 am to 6:00 pm.

[0064] [Form 2] The day use reservation server according to the embodiment 2 will be described with reference to the drawings. Fig. 18 is a block diagram showing a schematic example of the configuration of the day use reservation server according to the present disclosure.

[0065] The day use reservation server 10 is a server configured to process information related to reservations for day use of rooms in accommodation facilities. The day use reservation server 10 includes an accommodation facility reservation management information acquisition unit 11, a check-in time confirmation unit 12, a location information acquisition unit 13, a check-in time estimation unit 14, a day use reservation management information generation unit 15, and a day use reservation processing unit 17.

[0066] The accommodation reservation management information acquisition unit 11 is configured to acquire accommodation reservation management information including information about a person who has made a reservation for a room at the accommodation facility. The check-in time confirmation unit 12 is configured to confirm the check-in time of the person who has made the reservation by using the accommodation reservation management information. The location information acquisition unit 13 is configured to acquire location information related to the current location of the person who has made the reservation by using the accommodation reservation management information when the check-in time of the person who has made the reservation cannot be confirmed. The check-in time estimation unit 14 is configured to estimate the check-in time of the person who has made the reservation by using the location information. The day use reservation management information generation unit 15 is configured to generate day use reservation management information for managing a time period during which the room can be reserved for day use by using the confirmed or estimated check-in time. The day use reservation processing unit 17 is configured to perform reservation processing for day use of the room between the terminal 90 and the terminal 90 by using the day use reservation management information.

[0067] According to the second embodiment, the day use reservation server 10 confirms or estimates the check-in time of the guest making the reservation and manages the time available for day use, thereby contributing to reallocating guest rooms for day use by knowing the check-in time of the guest in a timely manner.

[0068] The day use reservation server, accommodation reservation server, accommodation terminal, customer mobile terminal, customer terminal, message server, map server, and terminal according to the first and second embodiments can be configured by so-called hardware resources (information processing device, computer), and those having the configuration shown in Fig. 19 can be used. For example, the hardware resource 100 includes a processor 101, a memory 102, a network interface 103, etc., which are mutually connected by an internal bus 104.

[0069] 19 is not intended to limit the hardware configuration of the hardware resource 100. The hardware resource 100 may include hardware (e.g., an input / output interface) that is not shown. Furthermore, the number of units such as the processor 101 included in the device is not intended to be limited to the example shown in FIG. 19, and for example, a plurality of processors 101 may be included in the hardware resource 100. For example, a CPU (Central Processing Unit), an MPU (Micro Processor Unit), a GPU (Graphics Processing Unit), etc. may be used as the processor 101.

[0070] The memory 102 may be, for example, a random access memory (RAM), a read only memory (ROM), a hard disk drive (HDD), or a solid state drive (SSD).

[0071] The network interface 103 may be, for example, a LAN (Local Area Network) card, a network adapter, a network interface card, or the like.

[0072] The functions of the hardware resource 100 are realized by the above-mentioned processing module. The processing module is realized, for example, by the processor 101 executing a program stored in the memory 102. The program can be updated by downloading it via a network or by using a storage medium storing the program. Furthermore, the processing module may be realized by a semiconductor chip. That is, it is sufficient that the functions performed by the processing module are realized by executing software on some kind of hardware.

[0073] Some or all of the above aspects may be described as, but are not limited to, the following notes.

[0074] [Appendix 1] an accommodation reservation management information acquisition unit configured to acquire accommodation reservation management information including information regarding a guest reserving a room at the accommodation; a check-in time confirmation unit configured to confirm a check-in time of the person making the reservation by using the accommodation facility reservation management information; a location information acquisition unit configured to acquire location information relating to a current location of the person who has made the reservation by using the accommodation facility reservation management information when the check-in time of the person who has made the reservation cannot be confirmed; a check-in time estimation unit configured to estimate the check-in time of the person making the reservation using the location information; a day use reservation management information generating unit configured to generate day use reservation management information for managing a time period during which the guest room can be reserved for day use using the confirmed or estimated check-in time; a day use reservation processing unit configured to perform reservation processing for day use of the guest room using the day use reservation management information between the terminal and the day use reservation processing unit; A day use reservation server. [Appendix 2] the accommodation facility reservation management information acquisition unit is configured to acquire the accommodation facility reservation management information from an accommodation facility reservation server configured to perform reservation processing for the guest room of the accommodation facility; The day use reservation server described in Appendix 1. [Appendix 3] The accommodation facility reservation management information includes information regarding a reservation classification of the accommodation reservation user for the guest room of the accommodation facility, the check-in time confirmation unit is configured to confirm whether the check-in time has been confirmed based on the reservation classification, and to confirm the check-in time when the check-in time has not been confirmed. A day use reservation server as described in appendix 1 or 2. [Appendix 4] The accommodation facility reservation management information includes information regarding contact information of a customer mobile terminal of the person who made the reservation for the guest room of the accommodation facility, the check-in time confirmation unit is configured to generate a check-in time confirmation message for confirming the check-in time of the person making the reservation by using the accommodation facility reservation management information, transmit the check-in time confirmation message to the customer mobile terminal of the contact via a message server, and confirm the check-in time by receiving a check-in time response message in response to the check-in time confirmation message from the customer mobile terminal. A day use reservation server according to any one of appendix 1 to 3. [Appendix 5] The message server is configured to provide an SNS, SMS, email service, or chat service. The day use reservation server described in Appendix 4. [Appendix 6] the location information acquisition unit is configured to, when it is unable to confirm the check-in time of the person making the reservation, request the customer mobile terminal of the contact person for location information relating to a current location of the customer mobile terminal as a current location of the person making the reservation, and acquire at least the location information of the customer mobile terminal from the customer mobile terminal in response to the request. A day use reservation server as described in appendix 4 or 5. [Appendix 7] the check-in time estimation unit is configured to request a map server for a travel time from a current location of the person making the reservation to the accommodation facility using the location information of the customer mobile terminal and the location information of the accommodation facility, to obtain the travel time in response to the request from the map server, and to estimate the check-in time using the travel time and the current time. The day use reservation server described in Appendix 6. [Appendix 8] the check-in time estimation unit is configured to use the location information of the customer mobile terminal and the location information of the accommodation facility to request, from the map server, a location type of the current location of the customer mobile terminal and the travel time for each mode of transportation from the location of the customer mobile terminal to the accommodation facility, obtain, from the map server, the location type and the travel time for each mode of transportation in a response to the request, estimate a mode of transportation based on the location type, speed information included in the location information, and a preset mode of transportation estimation table that associates a location type, a speed, and a mode of transportation, calculate an arrival time at the accommodation facility based on the travel time corresponding to the estimated mode of transportation and the current time, and estimate the arrival time as the check-in time. A day use reservation server as described in Appendix 7. [Appendix 9] the check-in time estimation unit is configured to request, from the map server, travel time and travel distance for each mode of transportation from the position of the customer mobile terminal to the accommodation facility using the location information of the customer mobile terminal and the location information of the accommodation facility, obtain the travel time and the travel distance in response to the request from the map server, estimate the mode of transportation based on the travel distance and a preset distance-use mode of transportation estimation table that associates travel distance with the mode of transportation, calculate an arrival time at the accommodation facility based on the travel time corresponding to the estimated mode of transportation and the current time, and estimate the arrival time as the check-in time. A day use reservation server as described in Appendix 7. [Appendix 10] the distance-use-travel-means estimation table associates the travel distance, the travel means, and the customer; the check-in time estimation unit is configured to estimate the transportation means of the customer corresponding to the accommodation reservation person and the travel distance based on the accommodation reservation person, the travel distance, and the distance-use transportation means estimation table, when estimating the transportation means; A day use reservation server as described in Appendix 9. [Appendix 11] The day use reservation management information generation unit is configured to use the accommodation facility reservation management information, the confirmed or estimated check-in time, and a preset cleaning time management table that associates the guest rooms with cleaning times to determine whether or not the time period during which the guest rooms can be used for day use is equal to or longer than a predetermined time, to enable day use status when the time period is equal to or longer than the predetermined time, and to disable the day use status when the time period is shorter than the predetermined time, and to generate the day use reservation management information including information for managing reservations for day use of the guest rooms of the accommodation facility using the accommodation facility reservation management information, the time period, and the day use status. A day use reservation server according to any one of appendix 1 to 10. [Appendix 12] The day use reservation management information generating unit is configured to determine whether or not a time period during which the guest room for which the day use status in the day use reservation management information is available for day use is equal to or longer than the predetermined time period after a predetermined time has elapsed since generating the day use reservation management information, and to change the day use status from available to unavailable when the time period is shorter than the predetermined time period. A day use reservation server as described in Appendix 11. [Appendix 13] A day use reservation server according to any one of Supplementary Notes 1 to 12; an accommodation reservation server configured to perform at least a reservation process for a stay in the guest room of the accommodation facility and to provide the accommodation facility reservation management information to the accommodation facility reservation management information acquisition unit; A message server configured to provide a social networking service, an SMS service, an email service, or a chat service; a customer mobile terminal used by the person reserving the room at the accommodation facility, having a function of measuring the current location of the customer mobile terminal, capable of exchanging information with the check-in time confirmation unit through the message server, and configured to provide the location information to the location information acquisition unit; A map server configured to be able to exchange information with the check-in time estimation unit; The terminal configured to be capable of exchanging information with the day use reservation processing unit; A day use reservation system. [Appendix 14] a server obtaining accommodation reservation management information including information regarding a person reserving a room at the accommodation; a step of the server confirming a check-in time of the person making the reservation by using the accommodation facility reservation management information; when the server is unable to confirm the check-in time of the person making the reservation, acquiring location information relating to a current location of the person making the reservation by using the accommodation facility reservation management information; the server estimating the check-in time of the person making the reservation using the location information; generating day use reservation management information by the server using the confirmed or estimated check-in time to manage a time period during which the guest room can be reserved for day use; a step of the server performing a reservation process for day use of the guest room between the server and a terminal using the day use reservation management information; Including, how to make a day use reservation. [Appendix 15] obtaining accommodation reservation management information, the information including information regarding a guest reserving a room at the accommodation; A process of confirming a check-in time of the person making the reservation using the accommodation facility reservation management information; When the check-in time of the person making the reservation cannot be confirmed, a process of acquiring location information relating to a current location of the person making the reservation by using the accommodation facility reservation management information; A process of estimating the check-in time of the person making the reservation using the location information; and A process of generating day use reservation management information for managing a time period during which the guest room can be reserved for day use using the confirmed or estimated check-in time; A process of performing a reservation process for day use of the guest room using the day use reservation management information between the terminal and the guest room; A program that causes the server to execute the following.

[0075] The disclosures of the above patent documents are incorporated herein by reference and may be used as the basis or part of the present invention as necessary. Within the framework of the entire disclosure of the present invention (including the claims and drawings), modifications and adjustments of the forms and embodiments are possible based on the basic technical ideas. Furthermore, within the framework of the entire disclosure of the present invention, various combinations or selections (or non-selection as necessary) of various disclosed elements (including each element of each claim, each element of each form or embodiment, each element of each drawing, etc.) are possible. In other words, the present invention naturally includes various modifications and corrections that a person skilled in the art would be able to make in accordance with the entire disclosure, including the claims and drawings, and the technical ideas. Furthermore, with regard to the numerical values ​​and numerical ranges described in this application, any intermediate value, lower numerical value, and small range are considered to be described even if not specified. Furthermore, the disclosures of the above cited documents may be used in part or in whole in combination with the descriptions in this document as part of the disclosure of the present invention in accordance with the spirit of the present invention as necessary, and are considered to be included (belong) to the disclosures of this application. [Explanation of symbols]

[0076] 1. Day use reservation system 10 Day use reservation server 11 Accommodation reservation management information acquisition section 12 Check-in time confirmation section 13 Location information acquisition section 14 Check-in time estimation unit 15 Day use reservation management information generation unit 16 Information storage department 17 Day Use Reservation Processing Unit 20 Accommodation reservation server 30 Accommodation terminal 40 Customer mobile terminal (for those making hotel reservations) 50 customer terminals (for day use users) 60 Message Server 70 Map Server 80 Network 90 Terminals 100 Hardware Resources 101 Processor 102 Memory 103 Network Interface 104 Internal Bus

Claims

1. an accommodation reservation management information acquisition unit configured to acquire accommodation reservation management information including information regarding a guest reserving a room at the accommodation; a check-in time confirmation unit configured to confirm a check-in time of the person making the reservation by using the accommodation facility reservation management information; a location information acquisition unit configured to acquire location information relating to a current location of the person who has made the reservation by using the accommodation facility reservation management information when the check-in time of the person who has made the reservation cannot be confirmed; a check-in time estimation unit configured to estimate the check-in time of the person making the reservation using the location information; a day use reservation management information generating unit configured to generate day use reservation management information for managing a time period during which the guest room can be reserved for day use using the confirmed or estimated check-in time; a day use reservation processing unit configured to perform reservation processing for day use of the guest room using the day use reservation management information between the terminal and the day use reservation processing unit; A day use reservation server.

2. The accommodation facility reservation management information acquisition unit is configured to acquire the accommodation facility reservation management information from an accommodation facility reservation server configured to perform reservation processing for the guest room of the accommodation facility.

2. The day use reservation server according to claim 1.

3. The accommodation facility reservation management information includes information regarding a reservation classification of the accommodation reservation user for the guest room of the accommodation facility, the check-in time confirmation unit is configured to confirm whether the check-in time is confirmed based on the reservation classification, and to confirm the check-in time when the check-in time is not confirmed.

2. The day use reservation server according to claim 1.

4. The accommodation facility reservation management information includes information regarding contact information of a customer mobile terminal of the person who made the reservation for the guest room of the accommodation facility, the check-in time confirmation unit is configured to generate a check-in time confirmation message for confirming the check-in time of the person making the reservation by using the accommodation facility reservation management information, transmit the check-in time confirmation message to the customer mobile terminal of the contact via a message server, and confirm the check-in time by receiving a check-in time response message in response to the check-in time confirmation message from the customer mobile terminal.

2. The day use reservation server according to claim 1.

5. the location information acquisition unit is configured to, when it is unable to confirm the check-in time of the person making the reservation, request the customer mobile terminal of the contact person for location information relating to a current location of the customer mobile terminal as a current location of the person making the reservation, and acquire at least the location information of the customer mobile terminal from the customer mobile terminal in response to the request.

5. The day use reservation server according to claim 4.

6. the check-in time estimation unit is configured to request a map server for a travel time from a current location of the person making the reservation to the accommodation facility using the location information of the customer mobile terminal and the location information of the accommodation facility, to obtain the travel time in response to the request from the map server, and to estimate the check-in time using the travel time and the current time.

6. The day use reservation server according to claim 5.

7. The day use reservation management information generation unit is configured to use the accommodation facility reservation management information, the confirmed or estimated check-in time, and a preset cleaning time management table that associates the guest rooms with cleaning times to determine whether or not the time period during which the guest rooms can be used for day use is equal to or longer than a predetermined time, to enable day use status when the time period is equal to or longer than the predetermined time, and to disable the day use status when the time period is shorter than the predetermined time, and to generate the day use reservation management information including information for managing reservations for day use of the guest rooms of the accommodation facility using the accommodation facility reservation management information, the time period, and the day use status.

2. The day use reservation server according to claim 1.

8. A day use reservation server according to any one of claims 1 to 7; an accommodation reservation server configured to perform at least a reservation process for a stay in the guest room of the accommodation facility and to provide the accommodation facility reservation management information to the accommodation facility reservation management information acquisition unit; A message server configured to provide a SNS, SMS, email service, or chat service; a customer mobile terminal used by the person reserving the room at the accommodation facility, having a function of measuring the current location of the customer mobile terminal, capable of exchanging information with the check-in time confirmation unit through the message server, and configured to provide the location information to the location information acquisition unit; A map server configured to be able to exchange information with the check-in time estimation unit; The terminal configured to be capable of exchanging information with the day use reservation processing unit; A day use reservation system.

9. a server obtaining accommodation reservation management information including information regarding a person reserving a room at the accommodation; a step of the server confirming a check-in time of the person making the reservation by using the accommodation facility reservation management information; when the server is unable to confirm the check-in time of the person making the reservation, acquiring location information relating to a current location of the person making the reservation by using the accommodation facility reservation management information; the server estimating the check-in time of the person making the reservation using the location information; generating day use reservation management information by the server using the confirmed or estimated check-in time to manage a time period during which the guest room can be reserved for day use; a step of the server performing a reservation process for day use of the guest room between the server and a terminal using the day use reservation management information; Including, how to make a day use reservation.

10. obtaining accommodation reservation management information, the information including information regarding a guest reserving a room at the accommodation; A process of confirming a check-in time of the person making the reservation using the accommodation facility reservation management information; When the check-in time of the person making the reservation cannot be confirmed, a process of acquiring location information relating to a current location of the person making the reservation by using the accommodation facility reservation management information; A process of estimating the check-in time of the person making the reservation using the location information; and A process of generating day use reservation management information for managing a time period during which the guest room can be reserved for day use using the confirmed or estimated check-in time; A process of performing a reservation process for day use of the guest room using the day use reservation management information between the terminal and the guest room; A program that causes the server to execute the following.

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