Guidance apparatus, guidance method, and computer program

Abstract

To provide a technique for supporting smooth progress of delivery operation.SOLUTION: A guidance apparatus includes: a control unit which displays a map on a terminal of a user and acquires, from the user, via the map, knowledge for delivery operation for delivering a package to a designated destination; and an accumulation unit which accumulates, as knowledge information, the knowledge acquired from an unspecified number of workers who are users. The control unit displays knowledge pins which are marks indicating the presence of knowledge, on the maps of terminals of the users, using the knowledge information accumulated in the accumulation unit.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a technique for obtaining information and providing guidance via a map. [Background technology]

[0002] In recent years, the demand for logistics work has increased due to the spread of Internet shopping, and the number of people (hereinafter referred to as "deliverymen") engaged in delivery work to deliver packages such as goods to designated delivery destinations is increasing. From the viewpoint of business efficiency, deliverymen have a predetermined area of ​​responsibility, and deliver packages to individual homes and the like within the area of ​​responsibility. For example, Patent Documents 1 and 2 disclose systems that support such delivery work. Patent Document 1 describes that management information including temperature information, humidity information, impact information, lid opening / closing information, and location information around the package is periodically acquired, and the management information is made available to delivery companies, shippers, consignees, and purchasers. Patent Document 2 describes that the system collects candidate locations that users have permitted to be made public, and displays the candidate locations on the deliveryman's navigation device. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 2022-125955 [Patent Document 2] Patent Publication No. 2021-036207 Summary of the Invention [Problem to be solved by the invention]

[0004] In delivery work, a delivery person drives a vehicle loaded with many packages to visit delivery destinations. When visiting a delivery destination with packages, the delivery person needs to park the vehicle, and it takes a lot of time to find a place where the vehicle can be parked, especially in residential areas. Similarly, it takes a lot of time to find a place where the delivery person can park the vehicle to take a break or to go to the toilet. This is particularly noticeable for new delivery people who are inexperienced in delivery work and delivery people who are in charge of a new area. Such time and effort hinders the smooth progress of delivery work, reduces the efficiency of delivery work, and places a burden on the delivery person. The technologies described in Patent Documents 1 and 2 do not take such problems into consideration at all.

[0005] For this reason, there was a need to provide technology that could support the smooth progress of delivery operations. [Means for solving the problem]

[0006] The present invention has been made to solve at least part of the above-mentioned problems, and can be realized in the following forms.

[0007] (1) According to one aspect of the present invention, there is provided a guidance device comprising: a control unit that displays a map on a terminal of a user and acquires knowledge about a delivery task of delivering a package to a designated delivery destination from the user via the map; and a storage unit that accumulates the knowledge acquired from an unspecified number of workers as the users as knowledge information, and the control unit uses the knowledge information accumulated in the storage unit to display knowledge pins, which are markers indicating the presence of the knowledge, on the map of the terminal of the user.

[0008] An experienced person who has been engaged in delivery work for a long time knows his / her assigned area well, and is familiar with, for example, parking and stopping places in residential areas, rest areas, and restroom locations. According to this configuration, the guidance device acquires and accumulates knowledge about the delivery work of delivering packages to designated delivery destinations (i.e., the above-mentioned knowledge that the experienced person has acquired through his / her work) from an unspecified number of workers, and displays knowledge pins, which are marks indicating that the experienced person has knowledge, on a map on the user's terminal. Therefore, for example, even a newcomer who is unfamiliar with delivery work or a user (delivery person) who is in charge of a new assigned area can obtain the knowledge of the experienced person by referring to the knowledge pins on the map. In addition, an experienced person can obtain the knowledge of other experienced people as new knowledge by referring to the knowledge pins on the map. As a result, according to the guidance device of this configuration, it is possible to support the smooth progress of delivery work, improve the efficiency of delivery work, and reduce the burden on the user (delivery person).

[0009] (2) In the guidance device of the above embodiment, the control unit may accept input of knowledge content representing the content of the knowledge when the user performs a specified operation on the map, and may associate the input knowledge content with location information corresponding to the point on the map where the specified operation was performed, to obtain the knowledge information. According to this configuration, the control unit uses a predetermined operation on the map as an input trigger and includes location information corresponding to the point where the predetermined operation was performed in the knowledge information, making it possible to input knowledge information in an intuitive and easy-to-understand manner, i.e., "performing a predetermined operation at a point on the map where the knowledge information is to be registered." As a result, the usability of the guidance device can be improved.

[0010] (3) In the guidance device of the above form, the knowledge content of the knowledge information may include at least two of a knowledge classification indicating a type of the knowledge, knowledge details indicating details of the knowledge, the range of disclosure of the knowledge, and the type of vehicle used by the person inputting the knowledge. According to this configuration, the knowledge content of the knowledge information includes at least two of the knowledge classification, the knowledge details, the disclosure range, and the vehicle type, so that the knowledge information can be configured to be user-friendly. For example, if the knowledge information includes the disclosure range, it is possible to realize the sharing of the knowledge information limited to within the same organization or the sharing of the knowledge information limited to a range of vehicle users of the same size. For example, if the knowledge information includes the vehicle type, it is possible to realize the sharing of the knowledge information limited to a range of vehicle users of the same size.

[0011] (4) In the guidance device of the above aspect, the knowledge classification may include at least one of toilet locations, rest areas, and parking spaces that indicate locations where vehicles can be parked. According to this configuration, the knowledge classification includes at least one of the following: restroom locations, rest areas, and parking spaces that indicate locations where vehicles can be parked. Therefore, this information, which is particularly necessary for users (delivery people) to smoothly carry out delivery work but is not well organized as facility information on normal maps, can be provided as knowledge information.

[0012] (5) In the above-described form of guidance device, the knowledge content of the knowledge information includes at least the disclosure range of the knowledge, and the control unit may display the knowledge pins corresponding to the knowledge on a map only for the knowledge information in the storage unit that falls within the disclosure range of the knowledge for the user. According to this configuration, the control unit displays knowledge pins on the map corresponding to knowledge that is within the disclosure range of the user from among the knowledge information in the storage unit. This makes it possible to share knowledge information only within the same organization or only within a certain range of qualifications.

[0013] (6) In the guidance device of the above form, the knowledge content of the knowledge information includes at least the type of vehicle used by the person inputting the knowledge, and the control unit may display the knowledge pin corresponding to the knowledge on the map only for the knowledge information in the storage unit whose vehicle type is the same as or larger than the type of vehicle used by the user. Users (delivery people) cannot be thought of separately from their vehicles, since they deliver many packages over a wide area. The types of vehicles used by users include motorcycles, light vehicles, regular cars, large cars, and the like, and their sizes vary. In this regard, according to the present configuration, the control unit displays knowledge pins on the map corresponding to knowledge stored in the storage unit only when the type of vehicle is the same as or larger than the type of vehicle used by the user. Therefore, it is possible to provide only knowledge information that is useful to the user, taking into consideration the size of the vehicle used by the user.

[0014] (7) In the guidance device of the above form, the control unit may exclusively display the knowledge pin and a delivery destination pin, which is a landmark indicating the delivery destination of the package to be delivered by the user, on a map on the user's terminal. According to this configuration, the control unit exclusively displays the knowledge pin and the delivery destination pin, which is a landmark indicating the delivery destination of the package to be delivered by the user, on the map of the user's terminal, so that it is possible to suppress a decrease in visibility caused by the knowledge pins and the delivery destination pins being crowded on the map. As a result, it is possible to further improve the usability of the guidance device.

[0015] The present invention can be realized in various forms, for example, in the form of a guidance device, a map display device, a route guidance device, a delivery assistance device, each of these devices, a computer program for realizing the functions of a system including each of these devices, a server device for distributing the computer program, a non-transitory storage medium on which the computer program is stored, etc. [Brief description of the drawings]

[0016] [Figure 1]1 is a diagram showing a schematic configuration of a delivery support system according to an embodiment of the present invention; [Diagram 2] FIG. 2 is a diagram showing an example of a package information DB. [Diagram 3] FIG. 2 is a diagram showing an example of a building information DB and a knowledge information DB. [Figure 4] FIG. 11 is a sequence diagram showing an example of a processing procedure of a delivery assistance process. [Diagram 5] FIG. 4 is a diagram showing an example of a map display screen. [Figure 6] FIG. 13 illustrates an example of a setting screen. [Figure 7] FIG. 13 is a diagram showing an example of a knowledge information input screen. [Figure 8] FIG. 13 is a diagram showing an example of a second map display screen. [Figure 9] FIG. 13 is a diagram showing an example of a delivery destination information screen. [Figure 10] FIG. 11 is a diagram showing an example of a map display screen in the second embodiment. [Figure 11] FIG. 11 is a diagram showing a schematic configuration of a delivery support system according to a third embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0017] A. First embodiment: Fig. 1 is a diagram showing a schematic configuration of a delivery support system 1 according to one embodiment of the present invention. The delivery support system 1 is a system in which users are delivery personnel engaged in logistics operations, particularly operations for delivering packages such as merchandise to designated delivery destinations. The delivery support system 1 uses information on packages that users are to deliver (hereinafter also referred to as "packages requiring delivery" or simply "packages") to support users in delivering the packages requiring delivery.

[0018] The delivery support system 1 includes a server 10 and a user terminal 30. The server 10 is connected to the Internet INT by wired communication. The user terminal 30 is connected to the Internet INT by wireless communication via a communication carrier BS. The communication carrier BS includes a transmitting / receiving antenna, a wireless base station, and a switching center. In other words, the server 10 and the user terminal 30 can communicate with each other via the Internet INT.

[0019] The server 10 includes a CPU 110, a communication unit 120, a ROM / RAM 130, and a storage unit 140, and each unit is connected to each other via a bus (not shown). The server 10 corresponds to a "guide device."

[0020] The CPU 110 controls each part of the server 10 by expanding a computer program stored in the ROM 130 into the RAM 130 and executing it. The CPU 110 also functions as a control unit 111. The control unit 111 cooperates with the user terminal 30 to execute a delivery support process described below. In the delivery support process, the control unit 111 causes the user terminal 30 to display a map, and acquires and accumulates knowledge information from an unspecified number of users (business workers) via this map. The control unit 111 causes knowledge pins to be displayed on the map using the accumulated knowledge information. Details will be described later.

[0021] The communication unit 120 controls communication with other devices such as the user terminal 30 via a communication interface (not shown).

[0022] The storage unit 140 is composed of a hard disk, a flash memory, a memory card, etc. A package information database 141, a map information database 142, a building information database 143, and a knowledge information database 144 are prestored in the storage unit 140. In the following description, the database is also simply referred to as a "DB."

[0023] Fig. 2 is a diagram showing an example of the parcel information DB 141. The parcel information DB 141 stores, for each user of the user terminal 30, information on parcels to be delivered that day by that user (hereinafter also referred to as "parcel information"). As shown in Fig. 2, each piece of parcel information includes, for example, the following information a1 to a11. Note that information a1 to a11 is registered in advance prior to the delivery support process, and can be updated as needed during the delivery support process. (a1) Delivery address: Indicates the address of the delivery destination. (a2) Delivery destination latitude and longitude: Indicates the latitude and longitude of the delivery destination. The delivery destination latitude and longitude may be omitted because they can be substituted with the delivery address. (a3) Presence or absence of a delivery box at the delivery destination: This indicates whether or not a delivery box exists at the delivery destination. (a4) Nameplate information / Building / tenant information: either information showing the nameplate of the delivery destination (for example, "Yamada" for a non-apartment building, or "101 Yamada" for an apartment building), or information showing the building name and tenant name where the delivery destination is located (for example, "XYZ Building XX Restaurant"). (a5) Remarks: Indicates any important points to note regarding delivery. (a6) Time zone designation: This indicates the designation of the delivery time zone designated for each piece of parcel to be delivered. (a7) Availability of delivery box: This indicates whether or not a delivery box designated for each package to be delivered can be used. (a8) Parcel status: Indicates the status of each parcel to be delivered (e.g., delivered, absent, redelivery, collection, cash on delivery, etc.). (a9) Size information: indicates the size of the package to be delivered (small, medium, large, extra large, etc.) and the number of packages to be delivered. (a10) Information on leaving the package: This may include whether leaving the package is possible, the location of the package, and the conditions for leaving the package (date, time, weather, etc.). (a11) Delivery order: When a user has n pieces of parcel information to be delivered that day (n is any natural number), this is a number indicating the order in which the parcels to be delivered indicated by the parcel information will be delivered, in other words, a number indicating the delivery order. The delivery order may be automatically set according to the order in which the parcel information is registered, or may be set and changeable in the delivery support process described below.

[0024] The parcel information may omit some of the above items, and may include other information not shown. An example of parcel information for a user A is shown in Fig. 2, but the above-mentioned information on parcels requiring delivery (parcel information) for other users B, C, etc. is also stored in advance in the parcel information DB 141.

[0025] 1 is a database that stores data representing map images. The data representing map images includes information necessary for displaying maps, such as topography, buildings, and road shapes.

[0026] Fig. 3 is a diagram showing an example of the building information DB 143 and the knowledge information DB 144. Fig. 3(A) shows an example of the building information DB 143. The building information DB 143 stores information on each building (hereinafter also referred to as "building information"). As shown in Fig. 3(A), each piece of building information includes, for example, the following pieces of information b1 to b7. (b1) Building name: Represents the name of the building. For example, in the case of an apartment building, information representing the building name such as "XX Heights" can be used, and in the case of a multi-tenant building, information representing the building name such as "XYZ Building" can be used. In addition, in the case of a non-apartment building, this information is omitted. (b2) Nameplate information: Information representing the nameplate of the building. For example, in the case of a non-apartment building, nameplate information such as "Yamada" is stored. In the case of an apartment building or a multi-tenant building, the room number and tenant name may be stored in this information as in information A4, or may be omitted. (b3) Address: Indicates the address of the building. (b4) Latitude and longitude: Indicates the latitude and longitude of the building's location. (b5) Floor information: indicates how many floors the building has. (b6) Latitude and longitude of building entrance: This indicates the latitude and longitude of the location of the business baggage entrance in the building. (b7) Information within the building: This indicates information such as precautions to take when travelling within the building.

[0027] The information b6 and b7 in the building information DB143 correspond to "knowledge information" registered or updated by the control unit 111 during the delivery support process. Therefore, in the initial state of the system construction, the information b6 and b7 may be null. The building information DB143 may omit some of the above-mentioned items, and may include other information not exemplified. For example, instead of the number of floors information (information b5), height information indicating the height of the building, such as "XX meters", may be stored. For example, either the latitude and longitude of the building entrance (information b6) or the building interior information (information b7) or both may be omitted.

[0028] FIG. 3(B) shows an example of knowledge information DB 144. Knowledge information collected by the delivery support process is stored in knowledge information DB 144. In this embodiment, "knowledge" refers to knowledge related to delivery work, and refers to knowledge based on experience gained through work by skilled workers who have been engaged in delivery work for a long time. As shown in FIG. 3(B), each piece of knowledge information includes, for example, the following information c1 to c6. (c1) User ID: Indicates the ID (identifier) ​​of the user who inputs the knowledge. (c2) Latitude and longitude of knowledge information: Indicates the latitude and longitude of the location where the knowledge exists. (c3) Classification: Represents the type of knowledge. In other words, represents what knowledge the knowledge is classified into. This information corresponds to the "knowledge classification." (c4) Memo: A character string that indicates details of knowledge. Note that the memo may include an image such as a photo instead of or in addition to the character string. This information corresponds to "knowledge details." (c5) Disclosure range: This indicates the disclosure range of the knowledge. In other words, this indicates the desired disclosure range of the knowledge, as specified by the knowledge inputter. This information corresponds to the "disclosure range of the knowledge." (c6) Vehicle used: This indicates the type of vehicle used by the knowledge inputter. This information corresponds to the "vehicle type."

[0029] All information in the knowledge information DB144 corresponds to "knowledge information" registered or updated by the control unit 111 during the delivery support process. Therefore, in the initial stage of system construction, the knowledge information DB144 may be empty. Note that the knowledge information DB144 may omit some of the above-mentioned items, and may include other information not exemplified. For example, the disclosure range (information c5) and the vehicle used (information c6) may be omitted. For example, the knowledge information DB144 may include other information (e.g., coordinate information) capable of uniquely identifying a point on a map, instead of the latitude and longitude of the knowledge information (information c2). The knowledge information DB144, together with the above-mentioned building information DB143, corresponds to the "accumulation unit."

[0030] Returning to Fig. 1, the explanation will be continued. The user terminal 30 can be configured as any device such as a smartphone as shown in the figure, a personal computer, an in-vehicle device, a wearable device, etc. The user terminal 30 includes a CPU 310, a communication unit 320, a ROM / RAM 330, a storage unit 340, an input / output unit 350, and a current position acquisition unit 360, and each unit is connected to each other by a bus (not shown).

[0031] The CPU 310 controls each unit of the user terminal 30 by loading a computer program stored in the ROM 330 into the RAM 330 and executing it, and also functions as a processing unit 311. The processing unit 311 cooperates with the server 10 to execute a delivery support process described below. The communication unit 320 controls communication with other devices such as the server 10 via a communication interface (not shown).

[0032] The storage unit 340 is composed of a hard disk, a flash memory, a memory card, etc. The input / output unit 350 is various interfaces used for inputting and outputting information between the user terminal 30 and the user. For example, a camera or a touch panel as an input unit, and a touch panel or a liquid crystal panel as a display unit (output unit) can be adopted as the input / output unit 350. The current position acquisition unit 360 receives radio waves transmitted from artificial satellites constituting the Global Positioning System (GPS) or the Quasi-Zenith Satellite System (QZSS), and acquires current position information (latitude and longitude) indicating the current position of the user terminal 30. Here, since the user carries the user terminal 30, the current position acquired by the current position acquisition unit 360 can be regarded as the current position of the user.

[0033] FIG. 4 is a sequence diagram showing an example of the processing procedure of the delivery support process. In FIG. 4, the components of the server 10 are surrounded by a dashed frame, and the user terminal 30 is simply represented as "terminal 30". The delivery support process of this embodiment is a process of acquiring and accumulating knowledge information from an unspecified number of users (business workers), and displaying knowledge pins on a map using the accumulated knowledge information. The delivery support process can be executed at any timing. In the example of FIG. 4, the delivery support process is executed in response to the start of a specific application installed in the user terminal 30.

[0034] In step S10, when a predetermined application is started, the processing unit 311 of the user terminal 30 transmits a user ID to the server 10. The user ID is an ID that is uniquely assigned to each user in order to distinguish them from one another.

[0035] In step S12, the control unit 111 of the server 10 searches the package information DB 141 using the user ID as a key, and acquires information on packages to be delivered by the user that day (package information, information a1 to a11). The control unit 111 also searches the building information DB 143, and acquires building information (information b1 to b5) on each building included in the area corresponding to each piece of acquired package information. Here, the "area corresponding to each piece of package information" refers to a predetermined area that includes all of the addresses indicated by each piece of package information.

[0036] In step S14, the control unit 111 of the server 10 generates a series of data (display data) used for screen display in the user terminal 30. In step S16, the control unit 111 of the server 10 transmits the generated display data to the user terminal 30. In step S18, the processing unit 311 of the user terminal 30 uses the received display data to display a screen on the input / output unit 350. Hereinafter, a series of screens displayed on the user terminal 30 using the display data will be described. Note that the server 10 and the user terminal 30 may repeatedly execute the processes of steps S14 to S18 to realize the screen transition described later.

[0037] Fig. 5 is a diagram showing an example of a map display screen W1. The map display screen W1 is a screen that is initially displayed on the user terminal 30 in step S18 of Fig. 4. The map display screen W1 includes a map, a plurality of pins P1 to P11 arranged on the map, a current location symbol PL, buttons B1 to B7, and a button B11. The center position and scale of the map displayed on the map display screen W1 can be determined arbitrarily.

[0038] Pins P1 to P11 are markers plotted on a map at locations that correspond to the delivery destinations of packages to be delivered, and are equivalent to "delivery destination pins." Each pin is displayed in a different color according to the time zone designation in the package information (information a6). Inside each pin are written characters that indicate the package status in the package information (information a8). In addition, in cases where there are multiple delivery destinations in one apartment building, such as pins P1 and P6, a badge indicating the number corresponding to the number of delivery destinations is attached to the pin.

[0039] The button B1 is a button for transitioning to the setting screen W2. In the setting screen W2, the user can confirm and change personal settings and general settings of the application (such as various initial values).

[0040] FIG. 6 is a diagram showing an example of the setting screen W2. The setting screen W2 is a screen displayed on the user terminal 30 when the button B1 is tapped on the map display screen W1. The setting screen W2 includes personal information of the user (specifically, a user ID, a password, a name, a telephone number, an email address, and an organization), buttons B21 and B22, and option buttons OP21 and OP22. The button B21 is displayed on the right side of each item of personal information, and the corresponding personal information can be edited by tapping the button B21. The option button OP21 is displayed on the right side of the label "Initial Disclosure Range" and is a button for setting an initial value of "Disclosure Range", which is a setting item when inputting knowledge information. The option button OP22 is displayed on the right side of the label "Vehicle Used" and is a button for setting an initial value of "Vehicle Used", which is a setting item when inputting knowledge information. The button B22 is displayed on the lower right of the screen and is a button for registering the edited content on the setting screen W2 in the server 10.

[0041] Returning to the map display screen W1 (FIG. 5), the explanation will continue. Button B2 is a button that displays the total number of parcels that need to be delivered by user A on the day. Tapping button B2 transitions to a parcel list screen in which all of the parcel information for parcels that need to be delivered by user A on the day is displayed in list form. Button B3 is a button for changing the scale of the map to a scale where all of the parcels that need to be delivered by user A on the day can fit on one screen. For example, if button B2 displays "150" as the total number of parcels that need to be delivered, tapping button B3 will display a wide-area map on the map display screen W1 with pins for those 150 parcels fitting on one screen.

[0042] The button B4 is a button for filtering (filtering) the pins. Tapping the button B4 launches a sub-window for specifying filter conditions. When the user specifies filter conditions using the sub-window, the map display screen W1 is redisplayed with only the delivery pins that have been filtered by the filter conditions. For example, if the user specifies a filter condition of "time period = morning", the map display screen W1 is redisplayed with only the delivery pins for which the time period specification (information a6) of the parcel information is morning. For example, if the user specifies a filter condition of "parcel status = redelivery", the map display screen W1 is redisplayed with only the delivery pins for which the parcel status (information a8) of the parcel information is redelivery. Multiple filter conditions can be set.

[0043] The button B5 is a button for switching between displaying and hiding a pin on the map. The button B6 is a button for changing the center position of the map so that the current location symbol PL becomes the center of the map. The button B7 is a button for enlarging (when tapping +) or reducing (when tapping -) the scale of the map in the map display screen W1. The button B11 is a button for transitioning to the second map display screen W4. The button B11 and the second map display screen W4 will be described in detail later.

[0044] Returning to the delivery support process (FIG. 4), the explanation will be continued. In step S20, the processing unit 311 of the user terminal 30 detects a predetermined operation by the user on the map. The predetermined operation can be defined arbitrarily, but in this embodiment, it refers to a "long press operation on a map on which other objects (delivery destination pins or buttons) are not placed." Note that the setting of what operation should be performed as the predetermined operation may be configured to be able to be specified on the setting screen W2. In step S22, the processing unit 311 of the user terminal 30 displays the knowledge information input screen W3 in response to the detection of the predetermined operation.

[0045] 7 is a diagram showing an example of a knowledge information input screen W3. The knowledge information input screen W3 is a screen used by a user to input knowledge information. The knowledge information input screen W3 includes knowledge contents (specifically, classification, details, disclosure range, and vehicle used) as input items, and a button B31.

[0046] The "category" of the first knowledge content is an input field for specifying the type of knowledge. In the illustrated example, the categories include toilets, rest areas, parking spaces, gas stations, convenience stores, distribution centers, building entrances, and information inside buildings. The user can specify which category the knowledge to be entered belongs to by selecting one of the option buttons OP31 and OP32 displayed on the right side. Note that the option button OP32 may be selectable only when the scale of the map when the predetermined operation is performed in step S20 of FIG. 4 is larger than a predetermined scale (it is a narrow-area map).

[0047] The "Details" of the second knowledge content is an input field for specifying the details of the knowledge. The user enters the details of the knowledge, in other words, the specific contents of the knowledge, in a character string inside the text box TX31. Note that, together with the text box TX31, a file reference button for enabling updating of images such as photographs may be displayed on the knowledge information input screen W3.

[0048] The "disclosure range" of the third knowledge content is an input field for specifying the disclosure range of the knowledge. The option button OP33 displayed to the right of the disclosure range initially displays the settings of the setting screen W2. The user can change the desired disclosure range by editing the option button OP33.

[0049] The fourth knowledge content, "Vehicle Used", is an input field for the knowledge inputter to specify the type of vehicle used. The option button OP34 displayed to the right of the vehicle used initially displays the setting contents of the setting screen W2. The user can change the type of vehicle used by editing the option button OP34.

[0050] The user performs a long press operation on the map on the map display screen W1 (FIG. 5) displayed on the user terminal 30 at a location where the user wishes to input knowledge. Here, the "location where the user wishes to input knowledge" means, in other words, a location where the knowledge exists. If the classification is parking space, the user long presses a location on the map where the vehicle can park on the roadside. If the classification is toilet, the user long presses the location of the toilet on the map. That is, the parking space in this embodiment may be a parking facility present on the map, a part of a road different from the parking facility present on the map, or an empty space outside the road. Similarly, the toilet in this embodiment may be in a facility present on the map, or a public toilet not present on the map. These points are the same for the other classifications shown in FIG. 7. After that, the user selects and inputs each knowledge content on the knowledge information input screen W3 (FIG. 7) displayed on the user terminal 30, and taps the button B31.

[0051] Returning to the delivery support process (FIG. 4), the description will be continued. In step S24, when the button B31 is tapped, the processing unit 311 of the user terminal 30 transmits each knowledge content (specifically, classification, details, disclosure range, and vehicle used) input on the knowledge information input screen W3 to the server 10 together with the user ID.

[0052] In step S26, the control unit 111 of the server 10 updates the knowledge information in the storage unit. Specifically, when any of the option buttons OP31 is selected in the first knowledge content (classification), the control unit 111 registers the knowledge information in the knowledge information DB144. Specifically, the information is registered as follows: the user ID acquired in step S24 is information c1, the location information acquired in step S20 is information c2, the first knowledge content (classification) acquired in step S24 is information c3, the second knowledge content (details) acquired in step S24 is information c4, the third knowledge content (public range) acquired in step S24 is information c5, and the fourth knowledge content (vehicle used) acquired in step S24 is information c6. Also, when any of the option buttons OP32 is selected in the first knowledge content (classification), the control unit 111 registers the knowledge information for the corresponding building information in the building information DB143. Specifically, when the first knowledge content (category) is the building entrance, the location information acquired in step S20 is information b6. When the first knowledge content (category) is information inside the building, the second knowledge content (details) acquired in step S24 is information b7.

[0053] In this way, knowledge information is registered by an unspecified number of users (business workers), and knowledge information from an unspecified number of users is accumulated in the building information DB 143 and the knowledge information DB 144. In the following step S30 and subsequent steps, a process of displaying knowledge pins on the user terminal 30 using the knowledge information accumulated in this way will be described.

[0054] In step S30, the processing unit 311 of the user terminal 30 detects a tap on the i button B11 on the map display screen W1. In step S32, the processing unit 311 of the user terminal 30 transmits a knowledge information acquisition request to the server 10. The knowledge information acquisition request includes the user ID and the current location acquired by the current location acquisition unit 360.

[0055] In step S34, the control unit 111 of the server 10 acquires knowledge information from the storage unit (the building information DB 143 and the knowledge information DB 144). Specifically, the control unit 111 searches the building information DB 143 to acquire knowledge information that satisfies the following condition d1, and searches the knowledge information DB 144 to acquire knowledge information that satisfies all of the following conditions d1 to d3. Note that at least one of the conditions d2 and d3 in step S34 may be omitted. (d1) Knowledge information in which the information b4 or the information c2 is present within a predetermined range centered on the current position acquired in step S32. Here, the "predetermined range" is set to be larger than the display range of the map on the map display screen W1. (d2) Information c5 is knowledge information whose disclosure range corresponds to the user whose user ID was acquired in step S32. (d3) Knowledge information in which the information c6 is the same as the type of vehicle used by the user with the user ID acquired in step S32, or is larger than the type of vehicle used by the user.

[0056] For example, let us consider a case where user A who made the request in step S32 belongs to "A Co., Ltd." and uses a "standard-sized automobile." In this case, the knowledge information acquired in step S34 is limited by condition d2 to knowledge information of "disclosure range = individual and registrant = user A (self)," knowledge information of "disclosure range = within organization and registrant = affiliates of A Co., Ltd. (other users in the same organization)," and knowledge information of "disclosure range = all." In addition, the knowledge information acquired in step S34 is limited by condition d3 to knowledge information of "vehicle used = standard-sized automobile" and knowledge information of "vehicle used = large automobile."

[0057] In step S36, the control unit 111 of the server 10 uses the knowledge information acquired in step S34 to generate a series of data (display data) to be used for screen display in the user terminal 30. What is generated in step S36 is display data for a second map display screen W4, which will be described later. In step S38, the control unit 111 of the server 10 transmits the generated display data to the user terminal 30. In step S40, the processing unit 311 of the user terminal 30 uses the received display data to display a screen on the input / output unit 350. Note that the server 10 and the user terminal 30 may repeatedly execute the processes of steps S36 to S40 in order to realize a screen transition, which will be described later.

[0058] Fig. 8 is a diagram showing an example of the second map display screen W4. The second map display screen W4 is a screen displayed on the user terminal 30 in step S40 of Fig. 4 after the button B11 on the map display screen W1 (Fig. 5) is tapped. The second map display screen W4 includes pins P101-P112 and a button B12 instead of the pins P1-P11 and button B11 on the map display screen W1 (Fig. 5). The center position and scale of the map displayed on the second map display screen W4 are set to be the same as those on the map display screen W1.

[0059] The pins P101 to P112 are markers plotted at the positions where knowledge is present on the map, and correspond to "knowledge pins." Inside each knowledge pin, an icon corresponding to the type of knowledge (information c3) is added. As shown in the figure, when a user taps on any one of the knowledge pins P103, the details of the knowledge of the knowledge pin P103 (information c4) are further displayed. As shown in the figure, the details of the knowledge of the knowledge pin P103 are popped up in the vicinity of the knowledge pin P103 in a state linked to the knowledge pin P103. In this way, it is possible to provide detailed information that is smooth without screen transitions and is easy for users to intuitively grasp, while saving the space of the pins placed on the map and improving the visibility of the map. Note that the display mode of the details of the knowledge is merely an example. The details of the knowledge may be displayed in other modes (for example, a mode in which the knowledge pin P103 itself is enlarged and the details of the knowledge are displayed inside, for example, a mode in which a dedicated window for displaying the details of the knowledge is provided at the bottom of the second map display screen W4).

[0060] The button B12 is a button for switching between displaying the knowledge pins P101 to P112 and displaying the delivery destination pins P1 to P11. In other words, the button B12 is a button for switching between the second map display screen W4 shown in FIG. 8 and the map display screen W1 described in FIG. 5. When detecting a tap of the button B12 by the user, the processing unit 311 of the user terminal 30 switches the screen displayed on the user terminal 30 to the map display screen W1. In this way, in the delivery support system 1 of this embodiment, the control unit 111 of the server 10 exclusively displays the knowledge pins P101 to P112 and the delivery destination pins P1 to P11 on the map of the user terminal 30.

[0061] 8 may be configured as a filter display button for the knowledge pins P101 to P112. In this case, in the sub-window displayed by tapping the button B4, conditions for narrowing down the knowledge pin type (information c3), disclosure range (information c5), and vehicle used (information c6) can be specified. In addition, the other buttons B3, B5 to B7 in the second map display screen W4 have the same functions as those described for the map display screen W1, with "pin" replaced with "knowledge pin."

[0062] Fig. 9 is a diagram showing an example of a delivery destination information screen W5. The delivery destination information screen W5 is a screen that is displayed when the user taps any one of the delivery destination pins on the map display screen W1 (Fig. 5). Fig. 9 shows an example of the delivery destination information screen W5 that is displayed when the delivery destination pin P1 is tapped. The delivery destination information screen W5 includes an enlarged map W51 and an information display W52.

[0063] The enlarged map W51 is a boundary map that shows an enlarged view of the building to which the tapped pin is attached (in the illustrated example, the building BU2 to which the pin P1 is attached) and its vicinity, with the building as the center. In addition to the delivery destination pin P1, the enlarged map W51 displays knowledge pins P501-P504 corresponding to knowledge present within the range of the enlarged map W51. The knowledge pins P501-P504 are drawn using knowledge information acquired from the building information DB143 among the knowledge information acquired in step S34 of FIG. 4. In the illustrated example, the knowledge pins P501, P503, and P504 are displayed based on the latitude and longitude (information b6) of the building entrance of the building information DB143. The knowledge pin P502 is displayed based on the building interior information (information b7) of the building information DB143. In addition, in order to make it easier to understand where the knowledge exists, the knowledge pins P501 to P504 have marks (circles) displayed below the speech bubbles to pinpoint the location where the knowledge exists.

[0064] In this way, the knowledge pins P501 to P504 corresponding to the knowledge acquired from the building information DB 143 are displayed together with the delivery destination pin P1 on the enlarged map W51. This allows the user to check the knowledge pins P502 and P503 for the building BU2 that the user must enter and exit when carrying the package to the delivery destination of the pin P1 together with the delivery destination pin P1, thereby improving usability.

[0065] The information display W52 includes information BI indicating information about the building to which the tapped pin is attached (in the illustrated example, the building BU2 to which the pin P1 is attached), and baggage information BI1 and BI2.

[0066] The information BI includes a display of the address and name of the building to which the tapped pin is attached (in the illustrated example, the building BU2 to which the pin P1 is attached), and buttons B51 and B52. The button B51 is a button for switching whether or not the building BU2 has a delivery box. In the illustrated example, the delivery box is set to Yes. The button B52 is a button for starting navigation to the building BU2 when the button B52 is tapped. When the tap of the button B52 is detected, the processing unit 311 of the user terminal 30 transmits a route search request to the server 10, with the current position (current position information acquired by the current position acquisition unit 360) as the departure point and the delivery address (the address of the building BU2) as the arrival point. Then, the processing unit 311 causes the user terminal 30 to display a guidance screen for guiding the user along the route obtained from the server 10.

[0067] The package information BI1 and BI2 are displayed in a list format of package information for packages to be delivered to residents in the building (building BU2) represented by the information BI. The package information BI1 further displays information TP502 based on knowledge acquired from the building information DB143. In this way, the knowledge information may be displayed in a form other than knowledge pins.

[0068] For the sake of convenience, the delivery support process (FIG. 4) has been described as a series of steps, namely, registering knowledge information (steps S20 to S26) and displaying knowledge pins (steps S30 to S40). However, only one of registering knowledge information and displaying knowledge pins may be performed depending on the user's operation.

[0069] An expert who has been engaged in delivery work for a long time knows his / her area well, and is familiar with, for example, parking and stopping places in residential areas, rest areas, and toilet locations. In this regard, according to the delivery support system 1 of the first embodiment, the server 10 (guiding device) acquires and accumulates knowledge about the delivery work of delivering packages to designated delivery destinations (i.e., the above-mentioned knowledge acquired by the expert through the work) from an unspecified number of workers (FIG. 4: steps S20 to S26, FIG. 7). In addition, the server 10 (guiding device) displays knowledge pins P101 to P112, which are markers indicating that knowledge is available, on the map of the user terminal 30 (FIG. 4: steps S30 to S40, FIG. 8). For this reason, even a newcomer who is unfamiliar with delivery work or a user (delivery person) who is in charge of a new area can acquire the knowledge of the expert by referring to the knowledge pins on the map. In addition, an expert can acquire the knowledge of other experts as new knowledge by referring to the knowledge pins on the map. As a result, the server 10 of the first embodiment can support the smooth progress of delivery operations, improve the efficiency of delivery operations, and reduce the burden on users (delivery personnel).

[0070] Furthermore, according to the delivery support system 1 of the first embodiment, the control unit 111 of the server 10 (guidance device) uses a predetermined operation on the map (FIG. 4: step S20) as an input trigger, and includes location information corresponding to the point where the predetermined operation was performed in the knowledge information (FIG. 4: step S26). This makes it possible to input knowledge information in an intuitively easy-to-understand manner, that is, "performing a predetermined operation at a point on the map where the knowledge information is to be registered." As a result, the usability of the server 10 can be improved.

[0071] Furthermore, according to the delivery support system 1 of the first embodiment, the knowledge content of the knowledge information includes at least two of the knowledge classification, knowledge details, disclosure range, and vehicle type (Figure 4: step S22, Figure 3(B), Figure 7). This makes it possible to configure knowledge information that is easy for users to use. For example, if the knowledge information includes a disclosure range, it is possible to realize sharing of knowledge information limited to within the same organization, or sharing of knowledge information limited to a range of people with certain qualifications (for example, whether or not they are paid members). For example, if the knowledge information includes a vehicle type, it is possible to realize sharing of knowledge information limited to a range of vehicle users of the same size.

[0072] Furthermore, according to the delivery support system 1 of the first embodiment, the knowledge classification includes at least one of the following: restroom locations, rest areas, and parking spaces that indicate locations where vehicles can be parked (FIG. 4: step S22, FIG. 7). Therefore, this information, which is particularly necessary for users (delivery personnel) to smoothly carry out delivery work but is not well-organized as facility information on normal maps, can be provided as knowledge information.

[0073] Furthermore, according to the delivery support system 1 of the first embodiment, the control unit 111 of the server 10 (guidance device) displays knowledge pins corresponding to knowledge that falls within the disclosure range of the user among knowledge information in the storage unit (knowledge information DB 144) on the map (FIG. 4: step S34, condition d2). This makes it possible to share knowledge information only within the same organization or only within a certain qualification range (for example, whether or not the user is a paid member).

[0074] Users (delivery people) cannot be thought of separately from vehicles because they deliver many packages over a wide area. The types of vehicles used by users include two-wheeled vehicles, light vehicles, regular cars, large cars, etc., and their sizes vary. In this regard, according to the delivery support system 1 of the first embodiment, the control unit 111 of the server 10 (guidance device) displays knowledge pins corresponding to knowledge on the map only when the type of vehicle in the knowledge information storage unit (knowledge information DB 144) is the same as or large as the type of vehicle used by the user (FIG. 4: step S34, condition d3). Therefore, it is possible to provide only knowledge information that is useful to the user, taking into account the size of the vehicle used by the user.

[0075] Furthermore, according to the delivery support system 1 of the first embodiment, the control unit 111 of the server 10 (guiding device) exclusively displays the knowledge pin and the delivery destination pin, which is a mark indicating the delivery destination of the package to be delivered by the user, on the map of the user terminal 30, so that it is possible to suppress a decrease in visibility caused by knowledge pins and delivery destination pins being crowded on the map. As a result, it is possible to further improve the usability of the server 10.

[0076] B. Second embodiment: FIG. 10 is a diagram showing an example of a map display screen W1A of the second embodiment. In the second embodiment, an example of simultaneously displaying a knowledge pin and a delivery destination pin will be described. The delivery support system 1A of the second embodiment includes a server 10A instead of the server 10 in the configuration described in the first embodiment. The control unit 111 of the server 10A generates display data for generating the map display screen W1A shown in FIG. 10 instead of the map display screen W1.

[0077] As shown in Fig. 10, the map display screen W1A displays both the delivery destination pins described in the map display screen W1 (Fig. 5) and the knowledge pins described in the second map display screen W4 (Fig. 8). The map display screen W1A also includes a button B11A instead of the button B11, and a button B4A instead of the button B4. When the button B11A is tapped, the knowledge pins are switched between displayed and hidden. When the button B4A is tapped, a sub-window is launched for specifying filter conditions for the delivery destination pins and the knowledge pins.

[0078] In this way, the configuration of the map display screen W1A can be changed in various ways, and it may be configured so that the knowledge pin and the delivery destination pin can be simultaneously viewed. Also, for example, it may be configured so that by tapping the button B11A, it can be switched cyclically between a first state in which the knowledge pin and the delivery destination pin are simultaneously displayed, a second state in which only the delivery destination pin is displayed, and a third state in which only the knowledge pin is displayed. The delivery support system 1A and the server 10A of the second embodiment can also achieve the same effects as those of the first embodiment described above. Also, according to the server 10A of the second embodiment, it is possible to provide a flexible display mode according to the user's preferences.

[0079] C. Third embodiment: Fig. 11 is a diagram showing a schematic configuration of a delivery support system 1B of the third embodiment. The delivery support system 1B of the third embodiment includes a user terminal 30B instead of the user terminal 30, and does not include a server 10. The user terminal 30B of the third embodiment executes the delivery support process without cooperating with the server 10. In this embodiment, the user terminal 30B corresponds to a "guidance device."

[0080] The CPU 310B of the user terminal 30B further includes a control unit 312 in addition to the processing unit 311. The control unit 312 executes the same functions as the control unit 111 described in the first or second embodiment. A baggage information DB 341, a map information DB 342, a building information DB 343, and a knowledge information DB 344 are stored in the storage unit 340B of the user terminal 30B. The baggage information DB 341 is similar to the baggage information DB 141 described in the first embodiment, the map information DB 342 is similar to the map information DB 142 described in the first embodiment, the building information DB 343 is similar to the building information DB 143 described in the first embodiment, and the knowledge information DB 344 is similar to the knowledge information DB 144 described in the first embodiment.

[0081] In this way, the configuration of the delivery support system 1B can be modified in various ways, and the user terminal 30B may be configured as a guide device. At least some of the parcel information DB341, the map information DB342, the building information DB343, and the knowledge information DB344 may be stored in an external data server. In this case, the control unit 312 may connect to the data server each time during the delivery support process (FIG. 4) and obtain the necessary data. With such a delivery support system 1B of the third embodiment, it is possible to obtain the same effects as those of the first or second embodiment described above.

[0082] D. Variations: In the above embodiment, a part of the configuration realized by hardware may be replaced by software, and conversely, a part of the configuration realized by software may be replaced by hardware. In addition, the following modifications are also possible.

[0083] Variation 1: In the above embodiment, an example of the configuration of the delivery support system, the server, and the user terminal is shown, but the configuration of each device may be any desired mode.

[0084] For example, the server 10 may be configured as a registration device that only registers knowledge information via a map (FIG. 4: steps S20-S26). The server 10 may also be configured as a guidance device that only displays knowledge pins on a map (steps S30-S40). The server 10 may not have a function to support the delivery of parcels requiring delivery (functions related to support for delivery, such as registering and updating parcel information and displaying pins based on parcel information).

[0085] For example, at least one of the baggage information DB141, map information DB142, building information DB143, and knowledge information DB144 of the server 10 may be stored in the user terminal 30 or an external server connected via the Internet INT. For example, the configurations of the baggage information DB141, map information DB142, building information DB143, and knowledge information DB144 described above are merely examples, and some of the illustrated information may be omitted, other information not illustrated may be included, and the information may be divided and stored in multiple databases.

[0086] Variation 2: In the above embodiment, the delivery support process (FIG. 4) has been described by citing an example of the process procedure. However, these process procedures can be modified in various ways, and the process contents in each step may be added, omitted, or changed, and the execution order of each step may be changed. Note that the commands for causing the user terminal 30 to execute steps S18, S20, S22, S30, and S40 are included in the display data generated by the server 10 in steps S14 and S36. For this reason, it can be said that the server 10, as a guiding device, causes the user terminal 30 to execute these steps.

[0087] For example, the execution order of steps S12 to S26 and the execution order of steps S32 to S40 may be interchanged. In this case, the control unit 111 of the server 10 may display the second map display screen W4 (FIG. 8) after starting the application (step S10).

[0088] For example, in step S14, the control unit 111 of the server 10 may cause the user terminal 30 to display a simple map that does not include a delivery destination pin, and from this map, detect a specified operation (step S20), display an input screen (step S22), and register knowledge information (step S24).

[0089] For example, in step S34, the control unit 111 of the server 10 may acquire only relatively new knowledge information by automatically or according to a user's specification, adding a temporal search condition d4 such as "the past three years from the present" or "50 items from the latest data" in addition to at least some of the above-mentioned conditions d1 to d3.

[0090] For example, in step S34, the control unit 111 of the server 10 may acquire only knowledge information located in the vicinity of the next delivery destination by adding a location narrowing condition d5 such as "near the next delivery destination" automatically or according to a user's designation in addition to at least a part of the above-mentioned conditions d1 to d3. The control unit 111 can specify the next delivery destination from the information a11 of the package information, and specify the location of the next delivery destination from the information a11 of the package information. In this way, knowledge pins are displayed only in the vicinity of the next delivery destination, so that it is possible to prevent the pins from being scattered on the map and the visibility from being reduced. This modification is particularly effective when applied to the second embodiment.

[0091] For example, in step S34, the control unit 111 of the server 10 may set a location narrowing condition such as "near the current location" in addition to at least a part of the above-mentioned conditions d11 to d3. d6 may be added automatically or according to the user's designation, so that only knowledge information located near the user's actual current location is extracted. In this way, knowledge pins are displayed only near the user's current location, so that it is possible to prevent pins from being scattered on the map and reducing visibility. This modification is particularly effective when applied to the second embodiment.

[0092] Variation 3: In the above embodiment, an example of screen configurations and screen transitions has been described for various screens displayed on the user terminal 30. However, these screen configurations and screen transitions can be modified in various ways, and items arranged on each screen may be added, omitted, or changed, and the transition order of each screen may be changed.

[0093] For example, in the knowledge information input screen W3, at least some of the exemplified categories (toilets, rest areas, parking spaces, gas stations, convenience stores, distribution centers, building entrances, information inside the building) may be omitted, or other categories may be set. Also, a category called "other" that is not tied to a specific category may be set. For the other category, the user may be allowed to upload an icon to be displayed inside the pin. This allows for more flexible registration and display of knowledge pins.

[0094] For example, the disclosure range item may be omitted on the knowledge information input screen W3. In this case, the information c5 of the knowledge information DB 144 may also be omitted. For example, the vehicle used item may be omitted on the knowledge information input screen W3. In this case, the information c6 of the knowledge information DB 144 may also be omitted.

[0095] For example, at least some of the buttons B1 to B7 on the map display screen W1 and the second map display screen W4 may be omitted. For example, the delivery destination information screen W5 displayed when any one pin is tapped may be omitted or may be a simplified display such as a pop-up display.

[0096] Variation 4: The present invention is not limited to the above-mentioned embodiments, examples, and modifications, and can be realized in various configurations without departing from the spirit of the present invention. For example, the technical features in the embodiments, examples, and modifications corresponding to the technical features in each aspect described in the Summary of the Invention column can be appropriately replaced or combined to solve some or all of the above-mentioned problems or to achieve some or all of the above-mentioned effects. Furthermore, if a technical feature is not described as essential in this specification, it can be appropriately deleted.

[0097] The present invention can also be realized in the following forms. [Application example 1] A guide device, comprising: a control unit that displays a map on a user's terminal and acquires, from the user, knowledge regarding a delivery operation for delivering a package to a designated delivery destination via the map; a storage unit that stores the knowledge acquired from an unspecified number of business workers as the users as knowledge information; Equipped with The control unit uses the knowledge information stored in the storage unit to display knowledge pins, which are markers indicating that knowledge exists, on a map on the user's terminal. [Application example 2] The guide device according to Application Example 1, The control unit is accepting an input of the knowledge content when the user performs a predetermined operation on the map; The guidance device associates the input knowledge content with position information corresponding to the point on a map where the specified operation was performed, and generates the knowledge information. [Application example 3] The guide device according to Application Example 1 or Application Example 2, A guidance device in which the knowledge content of the knowledge information includes at least two of a knowledge classification indicating a type of the knowledge, knowledge details indicating details of the knowledge, the range of disclosure of the knowledge, and the type of vehicle used by the person inputting the knowledge. [Application example 4] The guiding device according to any one of Application Examples 1 to 3, The knowledge classification includes at least one of a location of a toilet, a rest area, and a parking space indicating a location where a vehicle can be parked. [Application example 5] The guide device according to any one of Application Examples 1 to 4, The knowledge content of the knowledge information includes at least the disclosure scope of the knowledge, The control unit is a guidance device that displays, on a map, the knowledge pins corresponding to knowledge that falls within the disclosure range of the user, from the knowledge information in the storage unit. [Application Example 6] The guiding device according to any one of Application Examples 1 to 5, The knowledge content of the knowledge information includes at least the type of vehicle used by the knowledge inputter, The control unit is a guidance device that displays the knowledge pin corresponding to the knowledge on a map only for the knowledge information in the storage unit, where the vehicle type is the same as or larger than the type of vehicle used by the user. [Application Example 7] The guide device according to any one of Application Examples 1 to 6, The control unit is a guidance device that exclusively displays the knowledge pin and a delivery destination pin, which is a landmark indicating the delivery destination of the package to be delivered by the user, on a map on the user's terminal. [Application Example 8] A guidance method, comprising: a control step of displaying a map on a user's terminal and acquiring, from the user via the map, knowledge regarding a delivery operation for delivering a package to a designated delivery destination; a storage step of storing the knowledge acquired from an unspecified number of business workers as the users as knowledge information; Run In the control step, a knowledge pin, which is a marker indicating that the knowledge exists, is displayed on a map using the accumulated knowledge information. [Application Example 9] A computer program comprising: A control function for displaying a map on a user's terminal and acquiring information about a delivery task of delivering a package to a designated delivery destination from the user via the map; a storage function for storing the knowledge acquired from an unspecified number of business workers as the users as knowledge information; Run the command, The control function is a computer program that uses the accumulated knowledge information to display knowledge pins, which are markers indicating the existence of the knowledge, on a map. [Explanation of symbols]

[0098] 1, 1A, 1B…Delivery support system 10,10A...Server 30, 30B...User terminal 110…CPU 111...Control unit 120…Communications Department 130…ROM / RAM 140...Storage section 141...Baggage information DB 142...Map information DB 143…Building information DB 144…Knowledge information DB 310,310B…CPU 311... Processing section 312...Control section 320…Communications Department 330…ROM / RAM 340,340B…Storage unit 341...Baggage information DB 342...Map information DB 343…Building information DB 344…Knowledge information DB 350…Input / output section 360…Current position acquisition unit

Claims

1. A guide device, comprising: a control unit that displays a map on a user's terminal and acquires, from the user, knowledge regarding a delivery operation for delivering a package to a designated delivery destination via the map; a storage unit that stores the knowledge acquired from an unspecified number of business workers as the users as knowledge information; Equipped with The control unit uses the knowledge information stored in the storage unit to display knowledge pins, which are markers indicating that knowledge exists, on a map on the user's terminal.

2. The guidance device according to claim 1, The control unit is receiving an input of knowledge content representing the knowledge content when the user performs a predetermined operation on the map; The guidance device associates the input knowledge content with position information corresponding to the point on a map where the specified operation was performed, and generates the knowledge information.

3. The guide device according to claim 2, A guidance device in which the knowledge content of the knowledge information includes at least two of a knowledge classification indicating a type of the knowledge, knowledge details indicating details of the knowledge, the range of disclosure of the knowledge, and the type of vehicle used by the person inputting the knowledge.

4. The guide device according to claim 3, The knowledge classification includes at least one of a location of a toilet, a rest area, and a parking space indicating a location where a vehicle can be parked.

5. The guide device according to claim 4, The knowledge content of the knowledge information includes at least the disclosure scope of the knowledge, The control unit is a guidance device that displays, on a map, the knowledge pins corresponding to knowledge that falls within the disclosure range of the user, from the knowledge information in the storage unit.

6. The guide device according to claim 4, The knowledge content of the knowledge information includes at least the type of vehicle used by the knowledge inputter, The control unit is a guidance device that displays the knowledge pin corresponding to the knowledge on a map only for the knowledge information in the storage unit, where the vehicle type is the same as or larger than the type of vehicle used by the user.

7. A guide device according to any one of claims 1 to 6, The control unit is a guidance device that exclusively displays the knowledge pin and a delivery destination pin, which is a landmark indicating the delivery destination of the package to be delivered by the user, on a map on the user's terminal.

8. A guidance method, comprising: a control step of displaying a map on a user's terminal and acquiring, from the user via the map, knowledge regarding a delivery operation for delivering a package to a designated delivery destination; a storage step of storing the knowledge acquired from an unspecified number of business workers as the users as knowledge information; Run In the control step, a knowledge pin, which is a marker indicating that the knowledge exists, is displayed on a map using the accumulated knowledge information.

9. A computer program comprising: A control function for displaying a map on a user's terminal and acquiring information about a delivery task of delivering a package to a designated delivery destination from the user via the map; a storage function for storing the knowledge acquired from an unspecified number of business workers as the users as knowledge information; Run the command, The control function is a computer program that uses the accumulated knowledge information to display knowledge pins, which are markers indicating the existence of the knowledge, on a map.

Images