Task reception apparatus, task reception method, task request system, and task reception program

Abstract

To provide a technology that appropriately reflects task change instructions received in natural language in a task list.SOLUTION: A task reception apparatus comprises: a storage unit for storing tasks related to each room as a task list for each room number that identifies the room; an instruction sentence creation unit for summarizing a text and generating an instruction sentence related to the task; a modification task generation unit for reading the instruction sentence and specifying a changes of the task; and a modification application unit for updating the task list with changes to the tasks.SELECTED DRAWING: Figure 2

Description

Technical Field

[0001] The present invention relates to a work reception device, a work reception method, a work request system, and a work reception program.

Background Art

[0002] For cleaning work in a hotel etc. (including various rooms, buildings, structures, signs, etc.), the cleaning content of the rooms to be cleaned often varies according to the situation. Therefore, the on-site supervisor who supervises the cleaning work often receives real-time instruction changes orally or via chat from the work requester of the hotel etc. and instructs the workers to perform the cleaning work. However, since the on-site supervisor is busy with on-site response, mistakes such as forgetting instructions or incomplete instructions are likely to occur regarding changes in work instructions, and problems may also arise in cleaning quality.

[0003] Patent Document 1 describes a business support system including: a character information generation means for generating character information from speech in a meeting by speech recognition; a task generation means for acquiring a ToDo determined in the meeting from the character information generated by the character information generation means and generating a task according to the ToDo; and a task notification means for notifying the task generated by the task generation means to the persons related to the task.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] The above system can generate the content determined at a meeting as tasks and notify the relevant parties. Therefore, it is effective in scenarios where tasks are generated and notified from scratch, but its effect in the cleaning work of the above-mentioned hotels, etc., where the tasks that have already been set are changed and executed, is limited.

[0006] An object of the present invention has been made in view of the above points, and an object thereof is to provide a technique for appropriately reflecting an instruction for changing work received in natural language in a work list.

Means for Solving the Problems

[0007] This application includes a plurality of means for solving at least a part of the above problems. For example, they are as follows.

[0008] In order to solve the above problems, a work reception device according to an aspect of the present invention includes a storage unit that stores the work related to each room identified by a room number as a work list, an instruction statement creation unit that summarizes text and generates an instruction statement related to the work, a modified work generation unit that reads the instruction statement and identifies the changed content of the work, and a modified application unit that updates the work list using the changed content of the work. It is characterized by comprising.

[0009] In the above work reception device, the instruction statement creation unit may have a summary generation AI that has learned to extract an instruction for changing the content of the work for each room included in the text.

[0010] In the above work reception device, the instruction statement creation unit may have a summary generation AI that has learned to identify the delimiter of the dialogue included in the text and extract an instruction for changing the content of the work.

[0011] In the above work reception device, the modified work generation unit may have a changed content identification AI that has learned to ignore the instruction statement when the content that has been changed in the work list is instructed in the instruction statement.

[0012] In the above work reception device, the text is an interaction log made in a text chat or a voice chat, and when the correction application unit corrects the work list using the change content, the change content is output in the text chat or the voice chat, and when a positive response is received, the work list may be updated.

[0013] Further, in the above work reception device, the correction work generation unit may read the instruction text for each room to identify the change content of the work.

[0014] Also, a work reception method according to another aspect of the present invention is a work reception method using a work reception device, the work reception device including a storage unit that stores work related to a room as a work list for each room number for identifying the room, and a processing unit, the processing unit performing a directive generation step of generating a directive related to the work by summarizing text, a correction work generation step of reading the directive to identify the change content of the work, and a correction application step of updating the work list using the change content of the work.

[0015] Also, a work request system according to another aspect of the present invention is a work request system using a work reception device, the work reception device including a storage unit that stores work related to a room as a work list for each room number for identifying the room, and a processing unit, the processing unit performing a directive generation step of generating a directive related to the work by summarizing text, a correction work generation step of reading the directive to identify the change content of the work, and a correction application step of updating the work list using the change content of the work.

[0016] In addition, a work reception program according to another aspect of the present invention is a work reception program for causing an information processing apparatus to receive work. The information apparatus includes a storage unit that stores work related to each room as a work list for each room number for identifying the room, and a processing unit. The processing unit is caused to perform an instruction generation step of summarizing text to generate an instruction sentence related to the work, a modified work generation step of reading the instruction sentence to identify the modification content of the work, and a modification application step of updating the work list using the modification content of the work.

Effects of the Invention

[0017] According to the present invention, it is possible to provide a technique for appropriately reflecting an instruction for changing work received in natural language in a work list.

[0018] Note that problems, configurations, effects, etc. other than the above will be clarified by the description of the following embodiments.

Brief Description of the Drawings

[0019]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Figure 7

Figure 8

Figure 9

Modes for Carrying Out the Invention

[0020] Hereinafter, embodiments which are examples of the present invention will be described with reference to the drawings.

[0021] FIG. 1 is a diagram showing an example of the outline of a work request system. In this example, the work request system 1 is exemplified for cleaning work (such as hotels and office buildings). The requester and the work manager respectively refer to the person who requests the cleaning work and the person who serves as the window for the cleaning work request. Also, the facility to be cleaned does not necessarily have to be a hotel or an office building, and may include various rooms, buildings, structures, signs, etc.

[0022] In the work request system 1, the requester inputs work request information (for example, changes in work content) in the chat room of the work reception device 300 via the network 50 from the requester terminal 100. The work manager interacts with the requester in the chat room of the work reception device 300 via the network 50 from the work manager terminal 200, and based on the result, the work reception device 300 appropriately reflects the changed work content in the work list. If the work management device 400 manages the work list, the work reception device 300 instructs the work management device 400 to reflect the changed work content via an API (Application Programming Interface). Although the work manager and the requester interact using a chat room, it is not limited to this. For example, it may be an interaction made in a space where the history of the interaction content can be recorded in chronological order, such as SNS (Social Networking Service), short messages, video chat, etc. Also, it is not limited to text-based chat, and may be voice call or video-based chat.

[0023] In addition, the requester terminal 100 and the work manager terminal 200 are preferably highly portable information processing devices such as smartphones, PDAs (Personal Digital Assistants), PCs (Personal Computers), or tablet terminals that can communicate with the work reception device 300 and the work management device 400 via the network 50. The functions of the requester terminal 100, the work manager terminal 200, the work reception device 300, and the work management device 400 are realized by software operating on an OS (Operating System).

[0024] FIG. 2 is a diagram showing an example of an embodiment of a work request system. The work request system 1 in the present embodiment includes a requester terminal 100, a work reception device 300 communicably connected to the requester terminal 100 via wired or wireless communication, a work manager terminal 200 communicably connected to the work reception device 300 via the network 50, and a work management device 400 communicably connected to the work reception device 300 via the network 50.

[0025] The requester terminal 100 is basically the information processing device carried by the requester himself / herself, or the information processing device lent by the company to which the manager belongs for business purposes. The person using the requester terminal 100 is the requester in the present embodiment. The work manager terminal 200 is basically the information processing device carried by the work manager himself / herself, or the information processing device lent by the company to which the manager belongs for business purposes. The person directly using the work manager terminal 200 is the work manager in the present embodiment.

[0026] The network 50 is, for example, a network such as the Internet or an intranet. The network 50 is not limited to this, and may further be a WAN (Wide Area Network), a mobile phone network, etc., or a communication network in which these are combined. Alternatively, the network 50 may be a VPN (Virtual Private Network) on a wireless communication network such as a mobile phone communication network.

[0027] The work reception device 300 and the work management device 400 are information processing devices such as so-called server devices. The connection between the work reception device 300 and the work management device 400, and the client terminal 100 and the work manager terminal 200 is via the network 50.

[0028] The client terminal 100 includes at least a processing unit 120, a display unit 130, an input unit 131, and a communication unit 140. The processing unit 120 includes a chat processing unit 121 and realizes a so-called chat function. For example, the processing unit 120 logs in to a chat room provided by the work reception device 300, displays chat logs, and controls browsing and input. The communication unit 140 communicates with other devices via wired communication or wireless communication. For example, the communication unit 140 communicates via various wired communication cables such as a wired LAN (Local Area Network) cable or the radio wave of a wireless LAN.

[0029] The work manager terminal 200 is basically the same as the client terminal 100. The work manager terminal 200 includes at least a processing unit 220, a display unit 230, an input unit 231, and a communication unit 240. The processing unit 220 includes a chat processing unit 221 and realizes a so-called chat function. For example, the processing unit 220 logs in to a chat room provided by the work reception device 300, displays chat logs (dialog logs), and controls browsing and input. The communication unit 240 communicates with other devices via wired communication or wireless communication. For example, the communication unit 240 communicates via various wired communication cables such as a wired LAN cable or the radio wave of a wireless LAN.

[0030] The work reception device 300 includes a storage unit 310, a processing unit 320, and a communication unit 340. The storage unit 310 includes a default work list 311 and a work list 312.

[0031] FIG. 3 is a diagram showing an example of a default work list. In the default work list 311, for each work location (for example, the room to be cleaned), for each room number 311a that identifies the work location, the work related to that room is stored as work 311b. For example, in the default work list 311, for "Room 303", the work 311b such as "Collect the garbage in the room into garbage bags", "Set new garbage bags in the trash cans (at two places)", "Make the bed", "Collect used amenities", and "Prepare one toothbrush" is stored in association. Also, for example, in the default work list 311, for "Room 501", the work such as "Collect the garbage in the room into garbage bags", "Set new garbage bags in the trash cans (at two places)", "Make the bed", "Collect used amenities", "Prepare two toothbrushes", "Prepare two bath towels and two face towels each", "Prepare one foot towel", and "Return the dryer to a predetermined location" is stored in association.

[0032] Return to the description of FIG. 2. The work list 312 is basically the same as the default work list 311. The work list 312 is information reflecting the changes in the work in the default work list 311.

[0033] The processing unit 320 realizes application functions. The processing unit 320 includes a chat providing unit 321, a work management device access unit 322, a speech recognition unit 323, an instruction text creation unit 324, a correction work generation unit 325, and a correction application unit 326. The instruction text creation unit 324 and the correction work generation unit 325 can utilize a generative AI that has acquired a language model (not shown). Specifically, the instruction text creation unit 324 and the correction work generation unit 325 can use the output data output by the generative AI by inputting input data to the generative AI. The generative AI is a trained model obtained by machine learning or deep learning (deep neural network) of a language model based on neural network (NN) using language data in advance, such as GPT-4 or the like. The generative AI is not limited to neural network (NN), and other known methods may be used. Also, it is desirable to use a generative AI that has been tuned by few-shot learning, fine-tuning, or the like.

[0034] The chat providing unit 321 provides a function for realizing a chat between the requester terminal 100 and the work manager terminal 200. For example, the chat providing unit 321 starts a chat room each time or permanently, invites the requester and the work manager, and realizes text chat and voice chat.

[0035] The work management device access unit 322 makes inquiries about information, receives the provided information, and gives an information correction instruction to the work management device 400 via the network 50.

[0036] When the chat function provided by the chat providing unit 321 includes voice chat, the speech recognition unit 323 converts the speech information of the voice chat into text information (Speech To Text function).

[0037] The instruction generation unit 324 summarizes the chat text and generates an instruction related to the work. Further, the instruction generation unit 324 can use a summary generation AI (Artificial Intelligence) that has learned to extract an instruction to change the work content for each room included in the text. Note that the instruction generation unit 324 can use a summary generation AI that has learned to identify the dialogue separation included in the text and extract an instruction to change the work content.

[0038] The modification work generation unit 325 reads the instruction generated by the instruction generation unit 324 for each room in the work list and identifies the changed content of the work. Specifically, the modification work generation unit 325 reads the instruction generated by the instruction generation unit 324 for each work target room such as "Room 101" and extracts the changed content of the related work. Note that when the modification work generation unit 325 finishes extracting the changed content of one room such as "Room 101" as the work target, it newly activates the generation AI and extracts the changed content of another room. By doing so, depending on the specifications of the generation AI, it is possible to achieve the effect that the changed content of the work does not affect the changed content of the work in other rooms. Further, the modification work generation unit 325 can use a changed content identification AI that has learned to ignore the instruction when the content changed in the work list is instructed in the instruction.

[0039] The modification application unit 326 updates the work list using the changed content of the work identified by the modification work generation unit 325. Further, when the modification application unit 326 corrects the work list using the changed content, the output of the changed content is performed by text chat or voice chat in the chat room provided by the chat providing unit 321, and when an affirmative response (for example, "Yes", "That's okay", etc.) is received, the work list is updated. Further, when updating the work list, the modification application unit 326 gives an information modification instruction to the work management device 400 via the work management device access unit 322.

[0040] The communication unit 340 communicates with other devices via wired communication or wireless communication. For example, the communication unit 340 communicates via various wired communication cables such as a wired LAN cable or the radio waves of a wireless LAN.

[0041] The work management device 400 is basically the same as the work reception device 300. The work management device 400 includes at least a storage unit 410, a processing unit 420, and a communication unit 440. The storage unit 410 includes a work list 411. In the work list 411, for each work location (for example, the room to be cleaned), for each room number that identifies the work location, the work related to that room is stored. The work list 411 serves as master information for the work and is separately used, for example, for viewing by workers who perform the work under the command of a work manager and for progress management of the work. Note that the work list 411 may be stored and managed in a database or the like, may be managed as an object or data structure on a memory, or may be managed as a file on a storage.

[0042] The processing unit 420 includes an inquiry processing unit 421 and a modification reception unit 422. The inquiry processing unit 421 receives an inquiry about the work list from another device, for example, the work reception device 300, and transmits the work list 411 stored in the storage unit 410. Also, the modification reception unit 422 receives the details of the work change and updates the work list 411.

[0043] The communication unit 440 communicates with other devices via wired communication or wireless communication. For example, the communication unit 440 communicates via various wired communication cables such as a wired LAN cable or the radio waves of a wireless LAN.

[0044] FIG. 4 is a diagram showing an example of the hardware configuration of the work reception device. The work reception device 300 has a processor 11, a memory 12, a storage 13, and a communication device 14, and each component is connected by a bus. Also, the power supply can be either a primary battery or a rechargeable secondary battery, and can be replaced when it is consumed or deteriorated.

[0045] The processor 11 is an arithmetic device such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit), and executes processing according to a program recorded in the memory 12 or the storage 13. In the work reception device 300, processing is performed by the processor 11 that operates according to a program read onto the memory 12 or the storage 13. The processing unit 320, the chat providing unit 321, the work management device access unit 322, the speech recognition unit 323, the instruction text creation unit 324, the correction work generation unit 325, and the correction application unit 326 realize their respective functions when the processor 11 executes a program.

[0046] The memory 12 is a storage device such as a RAM (Random Access Memory) or a flash memory, and functions as a storage area where programs and data are temporarily read. The storage 13 is a rewritable storage device. The storage unit 310 has its function realized by the memory 12 or the storage 13. Note that the function of the storage unit 310 may be realized by a storage device connected via the communication device 14.

[0047] The communication device 14 is an interface for communicatively connecting the work reception device 300 to an external device. For example, the communication device 14 performs wireless communication using an antenna that can utilize a predetermined radio wave (e.g., 5 GHz band, 2.4 GHz band, etc.) for establishing a connection with the work management device 400 according to the Wi-Fi standard.

[0048] Note that the processing of each component of the work reception device 300 may be executed by one piece of hardware or by a plurality of pieces of hardware. Also, the processing of each component of the work reception device 300 may be realized by one program or by a plurality of programs.

[0049] The requester terminal 100, the work manager terminal 200, and the work management device 400 have substantially the same hardware configuration as the work reception device 300. However, the requester terminal 100 and the work manager terminal 200 often include input / output devices such as a touch panel display and a microphone, similar to a general smartphone.

[0050] Next, the processing flow of the work request system 1 will be described. FIG. 5 is a diagram showing an example of a work request sequence of the work request system 1. The processing of this sequence diagram targets the sequence until a chat room is opened according to an instruction from the work manager terminal 200, the contents of work changes are confirmed in the chat, and the update of the work list is started according to the instruction of the work manager terminal 200. Also, depending on the specifications of the chat room, some are opened as needed, and some are maintained semi-permanently once opened. However, this sequence includes the situation of opening for the first time. Therefore, after the second time, the chat room may already be opened or may be newly opened.

[0051] First, the work manager terminal 200 performs a chat room open process on the work reception device 300 (step S01). Specifically, the work manager terminal 200 sends a room opening instruction.

[0052] Then, the work manager terminal 200 sends a chat participation request to the requester terminal 100 (step S02).

[0053] Then, the requester terminal 100 that has received the participation request sends user data to the work reception device 300 and performs a participation process (step S03).

[0054] Then, in the state of participating in the chat, the requester inputs a work request sentence via the chat processing unit 121 of the requester terminal 100 (step S04). The input work request sentence is sent to the work reception device 300 as text information (work request text) on the chat.

[0055] Then, the work manager who refers to the work request text posted in the chat log inputs a response text to the work request via the chat processing unit 221 of the work manager terminal 200 (step S05).

[0056] After the dialogue with the work request text has been conducted several times more than once, the work manager transmits a work list update instruction to the work reception device 300 via the chat processing unit 221 of the work manager terminal 200 (step S06).

[0057] The above is an example of a work request sequence. According to the work request sequence, a work request is made in a chat room where the work manager and the requester can communicate with each other. When questions and responses are made to it, the dialogue log can be used for inputting the contents of work changes.

[0058] FIG. 6 is a diagram showing an example of a work list update sequence. The processing of this sequence diagram targets the sequence from when an instruction to start updating the work list is given according to an instruction from the work manager terminal 200 until the work list is updated.

[0059] First, the work reception device 300 performs speech recognition and delimiter identification processing (step S11). Specifically, when the chat function provided by the chat providing unit 321 includes a voice chat, the speech recognition unit 323 converts the utterance information of the voice chat into text information (Speech To Text function). Then, the speech recognition unit 323 identifies the delimiter of the dialogue for the text information of the text chat or the text information converted from the voice chat. Note that the speech recognition unit 323 may identify that it is a delimiter of the dialogue if there is an utterance content indicating that the work manager has grasped the work request, such as an utterance of "Understood" or "Acknowledged" in the text information, or if the dialogue is interrupted and a predetermined time (for example, 5 minutes) has elapsed. The speech recognition unit 323 may also use a generative AI that has learned to extract such dialogue delimiters.

[0060] Then, the instruction generation unit 324 creates an instruction for each delimiter for the text information with the dialogue delimited (step S12). Specifically, the instruction generation unit 324 summarizes the chat text for each delimiter to create an instruction related to the work. Also, the instruction generation unit 324 can use a summary generation AI that has learned to extract an instruction to change the content of the work for each room included in the text. Note that the instruction generation unit 324 can also use a summary generation AI that has learned to identify the delimiter of the dialogue included in the text and extract an instruction to change the content of the work.

[0061] For example, when the text information of the dialogue "Hotel: Please change the number of towels in Room 301 to 2. Cleaning site supervisor: Since Room 301 is a double room, there are already 2 towels. Hotel: Sorry, it was Room 101. Cleaning site supervisor: Understood. Hotel: Please place an additional air purifier in Room 303. Cleaning site supervisor: Understood." is input, the instruction generation unit 324 extracts the instruction to change the content of the work by delimiting the first half and the second half using the expression "Cleaning site supervisor: Understood" as the delimiter. Then, the instruction generation unit 324 summarizes the first half section to extract the instruction to change the work content for each room and creates an instruction "Change the number of towels in Room 101 to 2". Also, the instruction generation unit 324 summarizes the second half section and creates an instruction "Add an air purifier to Room 303".

[0062] Then, the correction work generation unit 325 inquires about the work list from the work management device 400 (step S13). Specifically, the correction work generation unit 325 inquires about the work list of the target room with the change work from the work management device 400 via the work management device access unit 322.

[0063] The inquiry processing unit 421 of the work management device 400 transmits the work list received with the work list inquiry to the work reception device 300 (step S14). Specifically, the inquiry processing unit 421 reads out the work list 411 stored in the storage unit 410, extracts the work list of the target room, and transmits it.

[0064] Then, the modification work generation unit 325 generates modification details for each room in the work list according to the instruction text (ignoring the work that has been modified separately (no change)) (step S15). Specifically, the modification work generation unit 325 reads the instruction text generated by the instruction text creation unit 324 for each room in the work list to identify the modification details of the work. In addition, when the modified content in the work list transmitted from the work management device 400 in step S14 is instructed by the instruction text, the modification content identification AI that has learned to ignore the instruction text (to eliminate duplicate work modifications) can be used.

[0065] Then, the modification application unit 326 causes the modification details to be displayed on the work manager terminal 200 for confirmation (step S16). Specifically, the output of the modification details is performed by text chat or voice chat in the chat room provided by the chat providing unit 321, and correction content or approval responses are received.

[0066] The chat processing unit 221 of the work manager terminal 200 inputs the correction content or approval by chat (step S17). Specifically, when the chat processing unit 221 receives the input of the correction content or approval response from the work manager, it adds the chat utterance to the work reception device 300.

[0067] Then, when there is a correction, the modification application unit 326 reflects it in the modification details and issues an instruction to correct the work list (step S18). Specifically, the modification application unit 326 reflects the correction content in the modification details, or as it is when there is an approval response, and instructs the work management device 400 to correct the work list via the work management device access unit 322.

[0068] Then, the modification reception unit 422 of the work management device 400 receives the modification details of the work, and updates the work list 411 by reflecting the modification details (step S19).

[0069] The above is an example of a work list update sequence. According to the work list update sequence, it is possible to update the work list managed by the work management device 400 by reflecting the content such as the dialogue log.

[0070] FIG. 7 is a diagram showing an example of a work reception screen. The work reception screen 500 is a screen on which the dialogue log performed in steps S04 and S05 of the work request sequence is displayed on the work manager terminal 200. The work reception screen 500 includes a dialogue log display area 510, a speech input field 520, a speech confirmation instruction reception button 521, and a work list update instruction reception button 530. The dialogue log is displayed in the dialogue log display area 510. The speech input field 520 and the speech confirmation instruction reception button 521 are input areas for making a speech in the chat. The work list update instruction reception button 530 is a button that receives an instruction to start the work list update sequence for the dialogue shown in the dialogue log display area 510.

[0071] When an input is received by the work list update instruction reception button 530, in the example of the dialogue log shown in this figure, the first half of the dialogue 510A of "Hotel: Please change the towels in room 301 to two. Cleaning site supervisor: Since room 301 is a double room, there are already two. Hotel: Sorry, it was room 101. Cleaning site supervisor: Understood." and the second half of the dialogue 510B of "Hotel: Please place an additional air purifier in room 303. Cleaning site supervisor: Understood." are separated by the instruction text creation unit 324.

[0072] FIG. 8 is a diagram showing an example of a work list update screen. The work list update screen 600 is a screen that results from the transition of the work reception screen 500. After the dialogue log display area 510, a confirmation utterance 610 of the change content made by the correction application unit 326 is displayed. When the work manager makes an utterance of the correction content "Please change the number of towels in the 303rd room, the person in charge of cleaning the site, to '3 sheets'.", a confirmation utterance 620 of the change content further made by the correction application unit 326 is displayed. Note that the confirmation utterance 610 of the change content and the confirmation utterance 620 of the change content are utterances that are invisible to the requester and visible to the work manager.

[0073] FIG. 9 is a diagram showing an example of a system prompt. The system prompt 700 is an example of an outline of a prompt given to the generation AI of the correction work generation unit 325 to execute a work list update sequence. The system prompt 700 includes instructions such as having a work list for each room, displaying, correcting, and deleting work, and outputting the difference in corrections.

[0074] As described above, the embodiments of the present invention have been described. However, the present invention is not limited to an example of the above-described embodiments and includes various modifications. For example, in the above embodiment, the update of the work list is treated as a process executed independently, but there may be cases where an accompanying process such as re-cleaning is required along with the update of the work list. In such a case, without being limited to this, the accompanying process may be performed, or the accompanying process may not be performed depending on the conditions. Specifically, in the case of an operation such as increasing the number of towels placed in a room, since there is no particular need for re-cleaning, the re-cleaning flag managed by the work management device 400 is set not to be set, whereas in the case of an operation such as replacing a mattress, the re-cleaning flag may be set. By doing so, it becomes possible to eliminate work omissions and unnecessary work during work changes, and more appropriate work changes can be made.

[0075] The examples of the above-described embodiments have been described in detail for the purpose of making the present invention easy to understand, and the present invention is not limited to those having all the configurations described herein. Also, it is possible to replace a part of the configuration of an example of an embodiment with the configuration of another example. Also, it is possible to add the configuration of another example to the configuration of an example of an embodiment. Also, it is possible to add, delete, or replace other configurations for a part of the configuration of an example of each embodiment. Also, each of the above configurations, functions, processing units, processing means, etc. may be realized in hardware, for example, by designing a part or all of them with an integrated circuit. Also, the control lines and information lines in the figures show those considered necessary for the explanation, and do not necessarily show all of them. It may be considered that almost all the configurations are interconnected.

Explanation of Reference Numerals

[0076] 1 ··· Work request system, 50 ··· Network, 100 ··· Requestor terminal, 120 ··· Processing unit, 121 ··· Chat processing unit, 130 ··· Display unit, 131 ··· Input unit, 140 ··· Communication unit, 200 ··· Work manager terminal, 220 ··· Processing unit, 221 ··· Chat processing unit, 230 ··· Display unit, 231 ··· Input unit, 240 ··· Communication unit, 300 ··· Work reception device, 310 ··· Storage unit, 311 ··· Default work list, 312 ··· Work list, 320 ··· Processing unit, 321 ··· Chat providing unit, 322 ··· Work management device access unit, 323 ··· Speech recognition unit, 324 ··· Instruction text creation unit, 325 ··· Revised work generation unit, 326 ··· Revision application unit, 340 ··· Communication unit, 400 ··· Work management device, 410 ··· Storage unit, 411 ··· Work list, 420 ··· Processing unit, 421 ··· Inquiry processing unit, 422 ··· Revision reception unit, 440 ··· Communication unit.

Claims

1. A storage unit that stores, as a work list, work related to each room identified by a room number for identifying the room; An instruction statement creation unit that summarizes text and generates an instruction statement related to the work; A modification work generation unit that reads the instruction statement and identifies the change content of the work; A modification application unit that updates the work list using the change content of the work; A work reception device, characterized by comprising the above.

2. The work reception device according to Claim 1, wherein the instruction statement creation unit has a summary generation AI that has learned to extract an instruction to change the content of the work for each room included in the text. A work reception device, characterized by the above.

3. The work reception device according to Claim 1, wherein the instruction statement creation unit has a summary generation AI that has learned to identify the delimiter of the conversation included in the text and extract an instruction to change the content of the work. A work reception device, characterized by the above.

4. The work reception device according to Claim 1, wherein the modification work generation unit has a change content identification AI that has learned to ignore the instruction statement when the changed content in the work list is instructed by the instruction statement. A work reception device, characterized by the above.

5. The work reception device according to Claim 1, wherein the text is a conversation log made in a text chat or a voice chat, and when the modification application unit corrects the work list using the change content, it outputs the change content in the text chat or the voice chat, and updates the work list when a positive response is received. A work reception device, characterized by the above.

6. The work reception device according to Claim 1, wherein the modification work generation unit reads the instruction statement for each room and identifies the change content of the work. A work reception device, characterized by the above.

7. A work reception method using a work reception device, wherein the work reception device includes a storage unit that stores, as a work list, work related to each room identified by a room number for identifying the room, and a processing unit, and the processing unit performs an instruction statement generation step of summarizing text and generating an instruction statement related to the work, a modification work generation step of reading the instruction statement and identifying the change content of the work, and a modification application step of updating the work list using the change content of the work. A work reception method, characterized by the above.

8. A work request system using a work reception device, The work reception device includes a storage unit that stores, as a work list, the work related to each room identified by a room number for identifying the room, and a processing unit. The processing unit performs an instruction generation step of summarizing text to generate an instruction sentence related to the work, a modified work generation step of reading the instruction sentence to identify the change content of the work, and a modified application step of updating the work list using the change content of the work. A work request system characterized by performing the above steps.

9. A work reception program for causing an information processing device to receive work, wherein the information processing device includes a storage unit that stores, as a work list, the work related to each room identified by a room number for identifying the room, and a processing unit. In the processing unit, an instruction generation step of summarizing text to generate an instruction sentence related to the work, a modified work generation step of reading the instruction sentence to identify the change content of the work, and a modified application step of updating the work list using the change content of the work are performed. A work reception program characterized by this.

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