Information processing device

Abstract

To provide a settlement support system which improves the convenience for a user that may have a plurality of candidates of a cost bearing destination and an administrator of the cost bearing destination.SOLUTION: A check-in information acquisition unit 101 acquires information including facility specifying information and facility use start information as check-in information. A check-out information acquisition unit 105 acquires information including facility use end information as check-out information. A check-in state management unit 102 manages the check-in state on the basis of the check-in information and the check-out information. A use charge information acquisition unit 103 acquires use charge information. A settlement destination information acquisition unit 106 acquires settlement destination information. A settlement destination management unit 107 manages the use charge information and the settlement destination information on the basis of the check-in state. A settlement support unit 108 supports settlement processing of the use charge on the basis of the settlement destination information.SELECTED DRAWING: Figure 4

Description

Technical Field

[0001] The present invention relates to an information processing apparatus.

Background Art

[0002] Conventionally, for example, in restaurants, retail stores, etc., there is a technology related to a POS system that registers products purchased by customers and performs settlement processing (see, for example, Patent Document 1).

[0003] On the other hand, there is an idea of a co-working space as a place to work other than a fixed office. In a co-working space, facilities such as meeting rooms, workspaces, power supplies, and printers can be used by workers on business trips, freelance workers, etc. Since the employment form is telecommuting or on a business trip, the expenses such as the usage fee of the co-working space by workers (users) who work outside the office may be borne by the company to which they belong. Otherwise, freelance workers (users) who receive individual projects are often requested for multiple projects. In that case, the expenses such as the usage fee in the co-working space need to be settled by different settlement destinations for each project. In addition, for operators (users) who manage multiple companies, etc., the respective usage fees may be settled from multiple burden destinations. Also, for example, in each of the above cases, expenses that are not essential in the co-working space (such as food and beverage expenses) may need to be settled by the user at their own expense.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] However, if a user pays on behalf of others for the use of a co - working space, it becomes complicated because separate procedures need to be carried out for each billing entity. Or, if payment is made with a corporate credit card or the like, the payment is settled as the burden of a single billing entity. Otherwise, at the store register, it is necessary to specify the usage details for each billing entity and perform the payment procedure.

[0006] The present invention has been made in view of such a situation, and an object thereof is to provide a payment support system with improved convenience for users who may have multiple candidates for cost bearers and administrators of cost bearers.

Means for Solving the Problem

[0007] To achieve the above object, an information processing apparatus according to an aspect of the present invention is an information processing apparatus for managing the usage status of a facility by a user and the settlement of the consideration for the use of the facility, a check - in information acquisition means for acquiring, as check - in information, information including facility identification information which is information capable of identifying the facility and facility use start information which is information capable of indicating that the user has started using the facility; a check - out information acquisition means for acquiring, as check - out information, information including facility use end information which is information capable of indicating that the user who has started using the facility has ended the use of the facility; a check - in status management means for managing the usage status of the facility by the user as a check - in status based on the check - in information and the check - out information; a consideration information acquisition means for acquiring, as consideration information, information including the consideration of the user; a settlement destination information acquisition means for acquiring, as settlement destination information, information capable of indicating the settlement destination of the consideration of the user; a settlement destination management means for managing the consideration information and the settlement destination information based on the check - in status; a settlement support means for supporting the settlement process of the consideration based on the settlement destination information; and includes.

Advantages of the Invention

[0008] According to the present invention, it becomes possible to provide a settlement support system with improved convenience for users who may have a plurality of candidates for cost bearers and administrators of cost bearers.

Brief Description of the Drawings

[0009]

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[0010] Hereinafter, embodiments of the present invention will be described with reference to the drawings.

[0011] [First Embodiment] FIG. 1 is a schematic diagram for explaining an example of the outline of a service (hereinafter referred to as "this service") to which the information processing system according to the first embodiment of the present invention is applied. As shown in FIG. 1, facility C functions as a restaurant, for example, during lunchtime or dinnertime, but functions as a co-working space during other time periods, providing a work space and also providing services such as other power sources and food and beverages. While facility C is functioning as a co-working space, the following fees are generated. That is, sales fees for items such as food and beverages, souvenirs, and books, usage fees for projectors and seats as a working space (seat fees), facility usage fees such as the provision of a wireless network, power for charging, and meeting rooms, etc., are generated while facility C is functioning as a co-working space. In this service, a user U who is a freelancer or the like can use the services provided by a facility C such as a co-working space on the premise that the user U comes to the facility C and pays the above-mentioned fees. In such a case, the user U and an administrator M who can bear the expenses of the user U use this service via the user terminal 2 and the administrator terminal 3. Note that the information processing related to this service is performed by a server (not shown later) via the user terminal 2 and the administrator terminal 3.

[0012] Hereinafter, the content of this service will be described with reference to FIG. 1.

[0013] In step ST1, the user U comes to the facility C. Here, the facility C is a facility that can be used as a co-working space by the user U. However, the facility C is not limited to a facility that is specifically opened as a co-working space. That is, the facility C may be a mere store such as a café.

[0014] In step ST2, the user U performs a check-in operation by performing an operation such as reading a two-dimensional barcode provided in the facility C using the user terminal 2. As a result, information indicating that the user U has come to the facility C is transmitted to the server. At this time, for example, since different two-dimensional barcodes are prepared for each facility C, it is possible to specify which of a plurality of facilities C (not shown) the user has come to. That is, since the facility C can be specified by the check-in operation via the user terminal 2, there is no need to prepare a special terminal or the like for the facility C.

[0015] In step ST3, the server notifies (hereinafter sometimes referred to as a "check-in notification") the administrator terminal 3 used by the administrator M who manages predetermined check-in information (to be described later) based on the check-in operation performed in step ST2.

[0016] In step ST4, the administrator M approves or rejects the check-in notification notified in step ST3 via the administrator terminal 3. Thereby, the administrator M can prevent inappropriate check-ins, thereby reducing the risk of inappropriate settlement borne by the administrator M described later. At this time, the approval may be automatic approval. In this case, the labor of approval by the administrator M can be reduced.

[0017] In step ST5, the user U uses services provided by the facility C, such as services for using the facility C and providing food and drinks. At this time, the details of the services used are input into the user terminal 2 and further transmitted to the server. However, the details of the services may be input into a terminal arranged at the facility C (not shown).

[0018] In step ST6, the user U performs a checkout operation for each of the services received in step ST5 using the user terminal 2. At this time, the user designates the cost bearer, that is, the billing destination, using the user terminal 2. The details of designating the billing destination using the user terminal 2 will be described later.

[0019] In step ST7, the server supports the settlement for the billing destination based on the checkout operation performed in step ST6, and cooperates with a settlement server (not shown) as necessary to perform the settlement at the time of leaving the store. However, the settlement is not limited to the time of leaving the store and may be performed collectively on the closing date of the month or the like.

[0020] To summarize the above, based on the check-in operation performed by user U when visiting the store, the server manages the check-in status of user U. Furthermore, the server manages the details and fees of each service used by the checked-in user U at facility C. User U, as a check-out operation, selects whether to have each fee for the used services borne by any of the billing destinations. As a result, a server (not shown) receives information that user U has left the store, manages the check-in status, and supports the settlement to have each fee borne by any of the billing destinations. This enables the settlement.

[0021] That is, the information processing system including the server can function as a batch settlement system by coordinating the entry / exit management process of facility C and the settlement support process.

[0022] FIG. 2 is a diagram showing a configuration example of an information processing system applied when providing the present service shown in FIG. 1, that is, an information processing system including a server which is a first embodiment of the information processing apparatus of the present invention.

[0023] The information processing system shown in FIG. 2 is configured by connecting a service providing server 1 (hereinafter, may be abbreviated as "server 1"), a user terminal 2 used by user U, administrator terminals 3-1, 3-2 used by administrators M-1, M-2, and a settlement server 4 to each other via a predetermined network N such as the Internet. Here, for example, assume that user U is a freelancer and has received order A1 requested by administrator M-1 and order A2 requested by administrator M-2. At this time, assume that administrator M-1 is the person who manages the budget for order A1 and administrator M-2 is the person who manages the budget for order A2. That is, assume that user U is in a position to apply for settlement to each of administrators M-1, M-2.

[0024] In this embodiment, it is assumed that each of the two administrators M-1 and M-2 uses each of the administrator terminals 3-1 and 3-2. However, hereinafter, when it is not necessary to distinguish each of the administrators M-1 and M-2 and each of the administrator terminals 3-1 and 3-2 individually, they are referred to as "administrator M" and "administrator terminal 3".

[0025] User U visits the store as step ST1 in FIG. 1, and performs a check-in operation by operating the user terminal 2 as step ST2. At this time, the user terminal 2 transmits information indicating that User U has visited the facility C according to the check-in operation to the server 1 as check-in information.

[0026] The server 1 issues a check-in notification to the administrator terminal 3 based on the check-in information as step ST3 in FIG. 1. The administrator M who has confirmed the check-in notification via the administrator terminal 3 approves or rejects the check-in as step ST4 in FIG. 1.

[0027] The user U who has received approval receives the services provided by the facility C as step ST5 in FIG. 1, and registers the services provided using the user terminal 2. At this time, the user terminal 2 transmits information on the services used at the facility C associated with the service usage to the server 1 as usage fee information.

[0028] When the user U checks out when leaving the store as step ST6 in FIG. 1, the user U performs a check-out operation to select a settlement destination for each of the usage fees of the provided services. That is, for example, registration is made to settle the usage fee such as the so-called seat fee when using the facility C at the settlement destination managed by the administrator M, and registration is made to settle the usage fee for the light meal taken at the facility C at the settlement destination by personal payment. At this time, the user terminal 2 transmits the settlement destination information to the server 1 as check-out information according to the check-out operation.

[0029] The server 1 that has received the checkout information supports the settlement from each payee based on the checkout information. That is, it transmits the respective payee and settlement details to the settlement server 4 to support the settlement. As a result, at step ST7 in FIG. 1, the settlement is made when checking out.

[0030] FIG. 3 is a block diagram showing the hardware configuration of the server 1 in the information processing system of FIG. 2.

[0031] The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20.

[0032] The CPU 11 executes various processes according to the programs recorded in the ROM 12 or the programs loaded from the storage unit 18 into the RAM 13. In the RAM 13, data and the like necessary for the CPU 11 to execute various processes are also appropriately stored.

[0033] The CPU 11, ROM 12, and RAM 13 are interconnected via the bus 14. The input / output interface 15 is also connected to this bus 14. The output unit 16, input unit 17, storage unit 18, communication unit 19, and drive 20 are connected to the input / output interface 15.

[0034] The output unit 16 is composed of a display, a speaker, etc., and outputs various information as images and sounds. The input unit 17 is composed of a keyboard, a mouse, etc., and inputs various information.

[0035] The storage unit 18 is composed of a hard disk, a DRAM (Dynamic Random Access Memory), etc., and stores various data. The communication unit 19 communicates with other devices (user terminal 2 and administrator terminal 3 in the example of FIG. 1) via a network N including the Internet.

[0036] A removable medium 31 made of a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, etc. is appropriately mounted on the drive 20. The program read from the removable medium 31 by the drive 20 is installed in the storage unit 18 as necessary. Also, the removable medium 31 can store various data stored in the storage unit 18 in the same manner as the storage unit 18.

[0037] Although not shown in the figure, the user terminal 2 and the administrator terminal 3 of the information processing system in FIG. 2 have basically the same configuration as the hardware configuration shown in FIG. 3. However, the user terminal 2 may have an imaging unit such as a camera as one of the input units 17.

[0038] FIG. 4 is a functional block diagram showing an example of the functional configuration of the server in FIG. 3.

[0039] In the example of FIG. 4, the functional configuration when the present service in FIG. 1 is used is drawn. That is, in the example of FIG. 4, in addition to the server 1, the user terminal 2, the administrator terminal 3, and the payment server 4 are drawn, but this is only an example. Specifically, for example, the number of the user terminal 2, the administrator terminal 3, and the payment server 4 is not particularly limited to one each.

[0040] First, the operation of the user terminal 2 by the user U corresponding to steps ST1 and ST2 in FIG. 1 will be described.

[0041] First, the user U visits the facility C targeted by this service.

[0042] Next, user U operates user terminal 2 to perform a check-in operation for check-in. Specifically, facility identification information and facility use start information, which will be described later, are input as check-in information into user terminal 2 by the operation of user U. User terminal 2 transmits the check-in information to server 1 via a communication unit (not shown) and network N.

[0043] In CPU 11 of server 1, when the execution of various processes of this service is controlled, a check-in information acquisition unit 101, a check-in status management unit 102, a usage fee information acquisition unit 103, a usage fee management unit 104, a check-out information acquisition unit 105, a settlement destination information acquisition unit 106, a settlement destination management unit 107, and a settlement support unit 108 function.

[0044] Next, the operations of each functional configuration of server 1 corresponding to step ST2 in FIG. 1 will be described.

[0045] The check-in information acquisition unit 101 includes a facility identification information acquisition unit 201 and a facility use start information acquisition unit 202.

[0046] The facility identification information acquisition unit 201 acquires facility identification information, which is information capable of identifying facility C. That is, the facility identification information acquisition unit 201 acquires the facility identification information supplied from user terminal 2 via communication unit 19. Here, the facility identification information is information indicating which store (space) facility C visited by user U is. That is, for example, it may be information such as a store name included in a two-dimensional barcode read by user U using user terminal 2 or an ID used in a server indicating the store.

[0047] The facility use start information acquisition unit 202 acquires facility use start information, which is information that can indicate that the user U has started using the above-mentioned specified facility C. That is, the facility use start information acquisition unit 202 acquires the facility use start information supplied from the user terminal 2 via the communication unit 19. Here, the facility use start information may be information that can indicate that the user U has started using the facility C. That is, for example, it may be information on the time when the user U performed reading on the user terminal 2. Or, for example, it may simply be information indicating that the user U has operated the user terminal 2 to read a two-dimensional barcode.

[0048] The check-in information acquisition unit 101 acquires information including the above-mentioned facility specification information and facility use start information as check-in information. The check-in information acquisition unit 101 supplies the check-in information to the check-in status management unit 102.

[0049] Next, the operations of each functional configuration of the server 1 corresponding to step ST3 in FIG. 1 will be described.

[0050] The check-in status management unit 102 manages the check-in status of the user U as the check-in status based on the supplied check-in information and the check-out information described later. That is, the check-in status management unit 102 is supplied with the check-in information from the above-mentioned check-in information acquisition unit 101. The check-in status management unit 102 collates with the user administrator DB 301 and the facility information DB 302 based on the check-in information.

[0051] Here, in the user administrator DB 301, various information (personal information, etc.) regarding the user U and the administrator M who can be the settlement destination for each user U is stored. Also, in the facility information DB 302, various information (usage fees for each service provided by the facility C, transfer destination information for usage fees, etc.) regarding the facility C that can be a co-working space is stored for each facility C.

[0052] The check-in status management unit 102 notifies the administrator terminal 3 of the administrator M, who is the settlement destination of expenses such as the usage fee of the facility C by the user U, verified with the user administrator DB 301 based on the check-in information, that the user U has checked in to the facility C.

[0053] Next, the operations of each functional configuration of the server 1 corresponding to step ST4 in FIG. 1 will be described.

[0054] The administrator M, who has been notified via the administrator terminal 3 that the user U has checked in, approves or rejects. The administrator M inputs the approval or rejection, that is, the approval status, into the administrator terminal 3. The input approval status information is provided to the check-in status management unit 102 via a network N (not shown) and the communication unit 19.

[0055] When information indicating rejection is supplied, the check-in status management unit 102 manages it as if the user U has not checked in. That is, when the administrator M rejects, the administrator M does not bear the cost related to the use of the facility C by the user U.

[0056] When information indicating approval is supplied, the check-in status management unit 102 manages it as if the user U has checked in. That is, it stores and manages the check-in status indicating that the user has checked in in the check-in status usage fee DB 303.

[0057] Here, in the check-in status usage fee DB 303, various information including the user U who has checked in, the check-in status, the facility C used, and the services provided at the facility C is stored for each check-in.

[0058] Next, the operations of each functional configuration of the server 1 corresponding to step ST5 in FIG. 1 will be described.

[0059] User U receives services provided by facility C. The services provided by facility C and their fees include, for example, the so-called seat fees for occupying seats, usage fees for infrastructure such as the network and electricity of facility C, or, for example, fees related to the provision of food and beverages in facility C, and fees related to the use of printers, etc.

[0060] When using these, the user terminal 2 is used to process usage fee information, which is information regarding the usage fees of the services. That is, for example, when ordering coffee, the user terminal 2 is used to read the two-dimensional barcode corresponding to the coffee. Thereby, the user terminal 2 transmits to the server 1 via a communication unit (not shown) and the network N that user U has received the service of being provided with coffee and its usage fee.

[0061] The usage fee information acquisition unit 103 acquires, as usage fee information, information including information that can indicate the usage fees of the user. That is, the usage fee information acquisition unit 103 acquires the usage fee information supplied from the user terminal 2 via the communication unit 19. Here, the usage fee information is information indicating the content of the services provided by facility C to user U and the usage fees of the services. That is, for example, it may be information such as the product name and usage fees included in the two-dimensional barcode corresponding to the service read by user U using the user terminal 2.

[0062] The usage fee information acquisition unit 103 supplies the above-described usage fee information to the usage fee management unit 104.

[0063] The usage fee management unit 104 manages the usage fees of user U based on the above-described check-in status of user U and the supplied usage fee information. That is, the usage fee management unit 104 is supplied with the usage fee information from the above-described usage fee information acquisition unit 103. The usage fee management unit 104 stores and manages the usage fee information in the check-in status usage fee DB 303 based on the check-in status of user U.

[0064] Next, the operations of each functional configuration of the server 1 corresponding to step ST6 in FIG. 1 will be described.

[0065] Next, user U operates user terminal 2 to perform a checkout operation for checkout. Specifically, at user terminal 2, information indicating the end of the use of facility C where user U has checked in is input as checkout information by the operation of user U. User terminal 2 transmits the checkout information to server 1 via a communication unit (not shown) and network N.

[0066] Checkout information acquisition unit 105 acquires, as checkout information, information including facility use end information, which is information indicating the end of the use of facility C specified for user U corresponding to the check-in information. That is, checkout information acquisition unit 105 acquires the checkout information supplied from user terminal 2 via communication unit 19. Here, the checkout information is information that can indicate that user U has ended the use of the coworking space. That is, for example, it may be information on the time when user U operates user terminal 2 and inputs an instruction to checkout. Checkout information acquisition unit 105 supplies the checkout information to check-in status management unit 102.

[0067] Check-in status management unit 102 manages the check-in status of user U based on the supplied checkout information and the check-in status at that time. That is, check-in status management unit 102 is supplied with the checkout information from checkout information acquisition unit 105 described above. Check-in status management unit 102 manages it as if user U has checked out based on the checkout information. That is, the check-in status indicating that the user has checked out is stored and managed in check-in status usage fee DB 303.

[0068] Next, user U operates user terminal 2 to specify the billing destination. Specifically, although not shown in the figure, on user terminal 2, based on the check-in status at the time when each usage fee is incurred, the settlement destinations responsible for each usage fee are presented as options. Further, by the operation of user U, the fact that the fees should be borne by, for example, administrator M or at the user's own expense is selected and input as settlement destination information. User terminal 2 transmits the settlement destination information to server 1 via a communication unit (not shown) and network N.

[0069] The settlement destination information acquisition unit 106 acquires, as settlement destination information, information that can indicate the settlement destination for paying the above-mentioned usage fees. That is, the settlement destination information acquisition unit 106 acquires the settlement destination information supplied from user terminal 2 via communication unit 19. Here, the settlement destination information is information indicating the billing destination for each usage fee of facility C by user U, that is, the settlement destination of administrator M. That is, for example, it may be information input by user U operating user terminal 2 that administrator M should bear the seat fee, which is the usage fee of facility C. Or, for example, it may also be information input that user U should bear at his own expense the price of the coffee provided at facility C, which is the usage fee.

[0070] The settlement destination information acquisition unit 106 supplies the above-mentioned settlement destination information to the settlement destination management unit 107.

[0071] The settlement destination management unit 107 manages the usage fee information and the settlement destination information based on the check-in status. That is, the settlement destination management unit 107 is supplied with the settlement destination information from the settlement destination information acquisition unit 106. The settlement destination management unit 107 stores and manages the settlement details based on the settlement destination information in the settlement DB 304.

[0072] Here, in the settlement DB 304, for each settlement detail, user U and the usage fees, etc. of user U at facility C are stored.

[0073] Next, the operations of each functional configuration of server 1 corresponding to step ST7 in FIG. 1 will be described.

[0074] After the user U sends the payment destination information in step ST6 of FIG. 1, the user U leaves the store. At this time, as described above, the payment destination information is managed in the server 1, and the payment is made.

[0075] The payment support unit 108 supports a predetermined payment server to make the above-mentioned usage fee payment based on the above-mentioned payment destination information. That is, the payment support unit 108 supports the predetermined payment server 4 to make the payment according to the content of the payment DB 304. That is, for example, information for the payment of the administrator M who bears the cost (for example, information on the bank account of the administrator M who makes a debit, information on the credit card of the user U who bears the cost privately, etc.) and information on the total of the usage fees to be paid are transmitted to the payment server 4.

[0076] The payment server 4 makes a payment based on the received information for payment and the information on the total of the usage fees to be paid. Thereby, the payment is made when the user U leaves the store.

[0077] The above has described the operations of the respective functional configurations of the server 1 in each of the steps of FIG. 1.

[0078] Next, with reference to FIG. 5, the service usage process executed by the server 1 having the functional configuration of FIG. 4 will be described. The service usage process is a process performed when the server 1 receives check-in information from the user terminal 2.

[0079] FIG. 5 is a flowchart for explaining an example of the flow of the service usage process executed by the server 1 having the functional configuration of FIG. 4.

[0080] In step S11, the check-in information acquisition unit 101 acquires check-in information from the user U (user terminal 2).

[0081] In step S12, the check-in status management unit 102 starts managing the check-in status of the user U.

[0082] In step S13, the usage fee information acquisition unit 103 acquires usage fee information, which is information on the usage fee at the facility C of the user U.

[0083] In step S14, the usage fee management unit 104 manages the usage fee information.

[0084] In step S15, the checkout information acquisition unit 105 acquires checkout information.

[0085] In step S16, the check-in status management unit 102 ends the management of the check-in status.

[0086] In step S17, the settlement destination information acquisition unit 106 acquires settlement destination information.

[0087] In step S18, the settlement destination management unit 107 manages the settlement information. Note that after the service usage process is completed, as described with reference to FIG. 4, the server 1 transmits information necessary for settlement to the settlement server 4 as support for settlement based on the managed settlement information.

[0088] According to the present embodiment, the following effects are obtained.

[0089] The server 1 manages the check-in status of the user U and manages the usage fee at the facility C and its settlement destination, thereby achieving the following effects.

[0090] Since the check-in information consists of the above-described facility identification information and facility use start information, the facility C being used by the user U can be specified simultaneously. Thereby, the server 1 can notify the administrator M that the user U has checked in to the facility C. In addition, the server 1 can manage the details of settlement for each facility C. Therefore, the server 1 can manage the details of the service provided by the facility C in this service. That is, the POS system of the facility C can be replaced by this service.

[0091] Furthermore, the operator such as the owner of Facility C can analyze the tendencies of users U who use this service from the information of users U who use Facility C. That is, for example, it is possible to know the differences in the services used by users U for each age group, the age of users U who enter Facility C, etc. Furthermore, from the perspective of user U, it is possible to check the history of Facility C used by oneself and the services received at Facility C.

[0092] Also, in the above-described embodiment, the usage fee information is information indicating the content of the service provided by Facility C provided by user U and the usage fee of the service, and is processed by server 1 every time the service is provided. This is done every time a usage fee is incurred. Thereby, each usage fee can be processed as a different settlement destination. That is, for example, the facility usage fee (e.g., seat fee) can be borne by administrator M, and the food and beverage fee (e.g., coffee price) can be borne by user U. Thereby, in each settlement, after user U settles once, the trouble of re-billing administrator M can be saved. That is, this service provider can provide a settlement support system that improves the convenience of users. However, each usage fee does not necessarily have to be processed as usage fee information for each service. That is, for example, when both the coffee price and the light meal price are planned to be borne by user U, they may be grouped together as one usage fee information.

[0093] Also, in the above-described embodiment, user U visited Facility C, performed a check-in operation, and performed a check-out operation after receiving the service. However, for example, assume that user U is a freelancer and has received Order A1 requested by administrator M-1 and Order A2 requested by administrator M-2. At this time, user U performs a check-in operation for Order A1 in order to work on Order A1. At this time, a check-in notification is sent to administrator M-1, and upon approval, user U is in a state of having checked in to Order A1.

[0094] Here, if the user U further needs to work on project A2, while still checked in to project A1, the user can further check in to project A2. That is, the user U can be in a state where they have checked in to multiple projects A1 and A2 simultaneously. This indicates that the user is working on two or more projects at the same time. At this time, the service fee for working on only project A1 should be borne by the administrator M-1 (or the user U). Also, the service fee for working on multiple projects A1 and A2 should be borne by either the administrator M-1 or the administrator M-2 (or the user U).

[0095] That is, for example, the settlement candidate for the service used when working on only project A1 can be only the administrator M-1, and the settlement candidates for the service used when working on multiple projects A1 and A2 can be both the administrators M-1 and M-2. Therefore, when the server 1 asks the user U to input settlement destination information via the user terminal 2, depending on the check-in status when receiving the service, the server 1 can present multiple settlement destination candidates. That is, not only can it be settled either by the administrator M bearing the cost or by the user U bearing the cost privately, but it can also be settled by either the administrator M-1 bearing the cost, the administrator M-2 bearing the cost, or the user U bearing the cost privately.

[0096] As described above, according to this service, for the user U who is a freelancer or the like, regarding the burden of expenses generated by using a co-working space or the like, the user U can easily distinguish and manage between what should be borne by the administrator M and what should be borne by the user U themselves. As a result, the convenience of both the user U and the administrator M who is the burden bearer of the expenses can be improved.

[0097] [Second Embodiment] Also, this service includes a management service to further improve the convenience of the user U. The "management service" is a service that manages the content of the services provided to user U in the "place" so that it is appropriate for user U personally, from the time user U checks in to the "place" until they check out. Here, the "place" refers to a space where the purpose of participation is clearly defined or a temporally delimited environment (hereinafter referred to as "space, etc."). That is, the "management service" is a service that optimizes various services provided to user U in the "place". Hereinafter, with reference to FIGS. 6 to 16, the content of the management service will be described.

[0098] FIG. 6 is a schematic diagram showing the basic concept of the management service to which the information processing system according to the second embodiment of the present invention is applied.

[0099] In the management service, in order for user U who has checked in to the "place" including facility C to receive the optimal service in that "place", support is provided by cloud computing (hereinafter referred to as "cloud"). Specifically, in the management service, cloud performs aggregation, management, and monitoring of data indicating the usage status of the "place" for each user U. Also, optimization of the service by machine learning using AI (artificial intelligence) is performed.

[0100] As shown in FIG. 6, when user U checks in to the "place", this triggers the start of service provision to user U, and the service provision ends when user U checks out from the "place". The management service supports the services provided to user U from the time user U checks in to the "place" until they check out. Here, as the "places" where the user U checks in, there are, for example, "private places", "social places", and "public places". Among these, "private places" refer to spaces for purposes such as food, clothing, and housing. For example, the "home" of the user U is an example of a "private place". Also, "social places" refer to spaces that allow for various purposes. For example, "stores", "schools", "facilities", "transportation", and "parks" are all examples of "social places". Further, "public places" refer to spaces for work purposes. For example, the "workplace" is an example of a "public place".

[0101] Figure 7 is a schematic diagram showing the basic architecture (logical structure) of the management service.

[0102] As shown in Figure 7, in the management service, a service model consisting of the cycle of "check-in", "during check-in", "check-out", and "during check-out" is designed. And managing this service model by a management model (hereinafter referred to as the "PDSA model") consisting of the cycle of "PLAN", "DO", "STUDY", and "ACTION" becomes the architecture (logical structure) of the management service. That is, in the management service, "PLAN" of the PDSA model corresponds to "check-in" of the service model, "DO" of the PDSA model corresponds to "during check-in" of the service model, "STUDY" of the PDSA model corresponds to "check-out" of the service model, and "ACTION" of the PDSA model corresponds to "during check-out" of the service model. As a result, data indicating the usage status of the "places" for each user U is extracted, accumulated as a data resource, and managed.

[0103] Figure 8 is a schematic diagram showing the content of the PDSA model in Figure 7.

[0104] In the PDSA model, "PLAN" is the step of "basic settings". In "PLAN", a service model that is optimal for each of n users U (where n is an integer value of 1 or more) is generated on the cloud, associated with each user U, and provided. Specifically, in "PLAN", trigger settings and event settings are performed. That is, in "PLAN", the design of the story from check-in to check-out is carried out for each user U. Also, in "PLAN", in order for the user U to be able to use application software (hereinafter referred to as "app"), devices, tools, etc. required for using various services provided at the "location", cooperation is achieved through an API (Application Programming Interface). In this case, the billing data among the API transactions is extracted, and settings regarding the processing of the fees incurred at the time of settlement are made.

[0105] In the PDSA model, "DO" is the step of "provision approach". In "DO", the setting of a closed service (the service where the user U has checked in) is performed. Specifically, in "DO", the provision of various services to the user U at the "location" is performed with an automatic response. Also, if necessary, information for assisting the on-site operator T (for example, a store clerk) (hereinafter referred to as "operator support information") is remotely provided from the online support L to the on-site operator T. The operator support information provided to the on-site operator T is generated based on the API transaction data shared as a LOG in the online support L.

[0106] In the PDSA model, "STUDY" is the step of "provision approach" similar to "DO". In "STUDY", trigger settings and event settings are performed. Specifically, in "STUDY", various services are automatically provided to user U in the "field". Also, if necessary, operator support information is remotely provided from online support L to on-site operator T (e.g., store clerk). The operator support information provided from online support L to on-site operator T in the above-mentioned "DO" is accumulated and managed as an "online support log" in "STUDY" and used as basis data for performing various trend analyses. Specifically, for example, the "online support log" is used as basis data for trend analyses such as the trend analysis of inquiries from operator T to online support L, the issue analysis of various services provided to user U in the "field", and the trend analysis of the usage status of the app by user U.

[0107] In the PDSA model, "ACTION" is a step of the "provision approach". In "ACTION", the settings of open services (services that user U has checked in) are made. Specifically, in "ACTION", the results of human-based improvement activities based on the results of various trend analyses in the above-mentioned "STUDY" are accumulated and managed, and teacher data is generated. Once the teacher data is generated, patterning and automation by AI (artificial intelligence) become possible, so that FAQs (Frequently Asked Questions) can be created. Thereby, in the management service, it becomes possible to provide a service that automatically answers based on FAQs (hereinafter referred to as the "automatic response service"), a service that automatically proposes plans to improve the services provided to user U in the "field" (hereinafter referred to as the "automatic proposal service"), and a service that automatically optimizes the app used by user U (hereinafter referred to as the "automatic optimization service").

[0108] Figure 9 is a schematic diagram showing the content of the data architecture integrated in the PDSA model of the management service.

[0109] As shown in FIG. 9, in the PDSA model of the management service, data provided from the side that checks in to the "place" (such as user U, etc.) and data provided from the side that provides the "place" to be checked in are aggregated and managed, and then utilized as data resources. That is, data provided from standard open-source apps and systems are aggregated and managed, and then utilized as data resources when using dedicated apps (hereinafter referred to as "dedicated apps") and systems required for using the marketplace. Specifically, for example, the provider of the dedicated app (hereinafter referred to as the "app provider") is charged a usage fee according to the transaction (such as the content of the service used and the usage time of the service). Therefore, in the settlement process, the amount to be paid to the app provider can be offset against the usage fee according to the transaction.

[0110] The data provided from the side that checks in includes, for example, data related to user U registered in this service (hereinafter referred to as "user profile data"). The user profile data includes the name, kana name, date of birth, address, phone number, E-mail address, etc. of user U.

[0111] The data provided from the side that is checked in includes, for example, data related to person J (hereinafter referred to as "business operator J") who conducts the business of providing the "place" (hereinafter referred to as "business operator profile data"). The business operator profile data includes the name of business operator J, business classification, name of representative, address, phone number, E-mail address, content of the service provided, etc.

[0112] The data provided from the side that checks in (user U) and the side that is checked in (business operator J) (such as user and business operator profile data) can be utilized, for example, as the basis data for analytics (analysis of access). Specifically, for example, it can be utilized as the basis data when generating a social graph showing the connection between user Us.

[0113] Figures 10 and 11 are schematic diagrams showing the content of the management service provided in the "Check-in" step of the service model in Figure 7.

[0114] Figure 10 shows the content of the "Check-in Data Generation Service" among the management services provided triggered by the user U checking in to the "location". The user U can freely select a method to check in to the "location". Specifically, for example, as shown in Figure 10, the user U can select an arbitrary method from connection by Wi-Fi, reading of a QR code (registered trademark), short-range wireless communication technologies such as NFC (Near Field Communication) (registered trademark), electronic money, credit cards, identity certificates, ID cards, in-person confirmation at the reception, etc. as a method to check in to the "location". When the check-in is performed by the method selected by the user U, data indicating "who", "when", and "where" the check-in was performed is aggregated in the cloud as "check-in data" triggered by this.

[0115] Figure 11 shows the content of the "Activate Service" among the management services provided triggered by the user U checking in to the "location". In the "Activate Service", when the user U checks in to the "location", activation of terminals, etc. that the user U will use to receive various services after the check-in is performed based on the approval method used for the check-in. For example, as a result of approval by any of the methods of remote terminal, local terminal, and automatic processing, when the user U checks in, for example, the user terminal 2, shared terminal, robot, facility equipment, etc. are activated for the user U. Then, management and support for activities necessary for user U to receive various services are carried out. Specifically, for example, management and support such as making a dedicated app available are carried out.

[0116] In addition, the management services provided in the "Check-in" step of the service model in FIG. 7 include not only the above-mentioned "Check-in data generation service" and "Activate service", but also, for example, the following services. That is, the management services provided in the "Check-in" step include, in addition to the "Check-in data generation service" and the "Activate service", a "Smart energy service" and an "Information service".

[0117] The "Smart energy service" provided in the "Check-in" step is a service that optimizes the energy usage conditions according to user U who has checked in at the "place". According to the "Smart energy service", it is possible to reduce the heating, ventilation, and air conditioning (HVAC) costs generated at the "place". Specifically, in the "Smart energy service", the use of energy (for example, water, gas, electricity, etc.) is started triggered by user U checking in at the "place". Also, the use of various control terminals (for example, HVAC equipment that performs temperature adjustment) is permitted. Also, the use of equipment (for example, TVs and various home appliances) is permitted. In addition, the energy usage situation at the "place" is monitored for each user U, and the energy usage situation is managed for each user U. Thereby, the preferences of user U are grasped, and control of the optimal temperature, humidity, volume, light quantity, etc. is performed for each user U. Also, user U can use user terminal 2 as a remote controller for operating TVs, home appliances, etc. at the "place".

[0118] The "information service" is a service that displays information on precautions regarding the "place" where user U has checked in on user terminal 2. Specifically, in the "information service", triggered by user U checking in at the "place", necessary information for users of the "place" is pushed to user terminal 2, or guidance on using the "place" is presented as information. Also, advertisements can be presented on user terminal 2. In addition, the usage status of the "place" is monitored for each user U and managed for each user U. As a result, the preferences and history of user U are grasped, and the optimization of the provided content is carried out for each user U. With the "information service", user U can easily confirm the information necessary at the "place". Also, user U can browse the linked website or save the necessary information for the information provided that they are interested in.

[0119] In addition, among the service models in Figure 7, the management service provided in the "check-in" step includes, in addition to the above services, a "condition presentation service" mainly as a service for business operator J that provides the "place". The "condition presentation service" provided in the "check-in" step is a service that presents the minimum conditions (hereinafter referred to as "check-in conditions") that must be met for user U who intends to check in at the "place", and permits check-in when the check-in conditions are met. Specifically, for example, having a consent form, having a history of answering questionnaires, having performed tasks such as handwashing, having a smiling face, being in good health, not being drunk, etc. are presented as check-in conditions. In addition, in the "condition presentation service", content (such as e-learning) for meeting the check-in conditions can be presented to user U, and formal check-in can be permitted once it is confirmed that the conditions (such as a predetermined correct answer rate in e-learning) are met.

[0120] Also, in the "condition presentation service", the response status of user U to instructions and requests regarding the check-in conditions is monitored for each user U, and the content provided to user U (such as adjustment of the e-learning level) is adjusted according to the response status and history.

[0121] When the "condition presentation service" is provided, user U checks the instructions and requests regarding the check-in conditions displayed on user terminal 2, and if implemented, reports it by operating user terminal 2.

[0122] In the "checking in" step of the service model in FIG. 7, as management services, "time charge service", "content distribution service", "cart service", "ordering service", and "document management service" are provided.

[0123] The "time charge service" is mainly a service for business operator J who provides the "venue", and is a service that generates a time charge according to the usage time of the "venue". According to the "time charge service", the user of the "venue" pays the fee calculated based on the time charge, and business operator J who provides the "venue" (such as the one who provides the content) requests the remuneration. In addition, the price can also be varied by setting a threshold according to the congestion status of the "venue". In the "time charge service", the stay time after user U checks in to the "venue" is counted, and the time charge corresponding to the stay time is managed. As a result, settlement according to the time charge becomes possible. Also, dynamic pricing considering the congestion status of the "venue" etc. becomes possible.

[0124] The "content delivery service" is a service that attracts additional actions such as consumption by users U by providing a limited service that is only provided during check-in or providing PR information such as coupons by distributing dedicated content. For example, when the "place" is a manga café, enabling the viewing of manga in e-books is an example of a "limited service" that is only provided during check-in. According to the "content delivery service", through the user terminal 2, it is possible to use dedicated content, respond to limited distribution of teaching materials content such as training, etc., support "place" (e.g., store) - limited menus, and applications such as games. This makes it possible to secure opportunities to appeal for additional services according to the usage situation of the "place" of user U, and to attract consumption behavior by providing advertisements, coupons, etc. to user U.

[0125] The "cart service" is a service provided in one commercial facility or the like when the "place" is a commercial facility or the like. It enables the user terminal 2 to hold the usage records of goods or services, and allows for collective settlement at the time of check-out. According to the "cart service", user U can select goods or services to be purchased or the like at the "place" by operating the user terminal 2. As a result, since it is recorded which store in the commercial facility was used for settlement, it is possible to easily allocate the sales amount for each store. Also, since the work of the cash register at each store is eliminated, the efficiency of operations can be improved. Specifically, for example, settlement can be collectively performed using an IC tag or the like common to the entire commercial facility. Also, when the "place" is a commercial facility in a tourist destination, it may be possible to set a difference in price between local customers and tourists.

[0126] The "ordering service" is a service that enables easy ordering at a store or the like and settlement for each user U by, for example, displaying the menu of the store or the like on the user terminal 2 after check-in when the "place" is a store or the like. According to the "ordering service", user U can easily place an order for services provided at a store or the like by operating user terminal 2. Also, by operating the terminal installed at a store or the like, it is possible to link the IDs of each of the multiple checked-in users U and place an order. In this case, the store side reads the ID of each checked-in user U and receives the order. As a result, even for a group customer consisting of multiple users U, it is possible to easily place an order for each user U, thus saving the trouble of settlement. As a result, for example, congestion during lunchtime can be alleviated. Also, as a group customer consisting of multiple users U, a user U representing the members can pay the fees in a lump sum first and then make a so-called "split payment" claim to other members afterwards. Also, when the "place" is a store or the like at a tourist destination, a difference in fees can be provided between local customers and tourists.

[0127] The "document management service" is a service that controls the management of important documents. According to the "document management service", secure information management in line with the actual situation of the "place" becomes possible. That is, it is possible to strictly manage information that cannot be created, edited, viewed, etc. unless one is at the "location". User U who uses the "document management service" creates and views documents to be managed by operating user terminal 2. In the "document management service", confirmation actions such as fire prevention management and hygiene management performed at the "place" are linked to management records and managed by ByName for history. Also, viewing records, editing records, etc. of documents prohibited from being taken out are managed. As a result, confidential information can be safely managed in the cloud. Also, by managing the document in association with the "place", reliability can be ensured. Also, since it can be expanded into necessary forms, it is possible to easily generate documents to be submitted to the administration or the like.

[0128] FIG. 12 is a schematic diagram showing the content of the management service provided in the "checkout" step of the service model in FIG. 7.

[0129] FIG. 12 shows the content of the "Check-in Data Generation Service" among the management services provided triggered by the user U checking out from the "venue". The user U can freely select a method to check in to the "venue". Specifically, for example, as shown in FIG. 10, the user U can select any method from Wi-Fi connection, QR code (registered trademark) reading, short-range wireless communication technologies such as NFC (registered trademark), electronic money, credit cards, identity certificates, ID cards, in-person confirmation at the reception, etc. as a method to check in to the "venue". When the check-in is performed by the method selected by the user U, data indicating "who", "when", and "where" the check-in was made is accumulated in the cloud as "check-in data" triggered by this.

[0130] Also, among the service models in FIG. 7, the management services provided in the "Checkout" step include, for example, the following services. That is, the management services provided in the "Checkout" step include the "Smart Energy Service" and the "Condition Presentation Service".

[0131] The "Smart Energy Service" provided in the "Checkout" step is a service that can prevent forgetting to turn off power, etc. at the "venue" and can bill the user U for the amount of energy used at the "venue". Specifically, in the "Smart Energy Service" provided in the "Checkout" step, triggered by the user U checking out from the "venue", the use of energy (for example, water, gas, electricity, etc.) becomes unavailable. Also, various control terminals (for example, air conditioning equipment that performs temperature adjustment, etc.) become unavailable. Also, equipment (for example, TVs and various household appliances, etc.) becomes unavailable. In addition, the energy usage situation in the "space" is monitored for each user U, and the energy usage situation is managed for each user U. Then, the energy usage fee is billed individually for each user U. It can also be processed collectively through cloud settlement. Also, in the "space", user U can operate the user terminal 2 to display and check the energy usage situation in their own "space".

[0132] The "condition presentation service" provided in the "check-out" step is, similar to the above-mentioned "check-in", a service that presents the minimum conditions (hereinafter referred to as "check-out conditions") that need to be met for user U who intends to check out from the "space", and permits check-out when the check-out conditions are met. Specifically, for example, having a certificate, having a history of answering questionnaires, having completed the input to the checklist, having shared on SNS (Social Networking Service), etc. are presented as check-out conditions. Also, in the "condition presentation service", it is also possible to present content for user U to meet the check-out conditions, and formally permit check-out when it can be confirmed that the predetermined conditions are met.

[0133] Also, in the "condition presentation service" provided in the "check-out" step, the response situation of user U to the instructions and requests regarding the check-out conditions is monitored for each user U. Then, the content provided to user U is adjusted according to the response situation and history.

[0134] When the "condition presentation service" is provided, user U checks the instructions and requests regarding the check-in conditions displayed on the user terminal 2, and if implemented, operates the user terminal 2 to report the same.

[0135] In the "During Checkout" step of the service model in Fig. 7, as management services, "Payment Adjustment Service", "Billing Adjustment Service", and "Appeal Service" are provided.

[0136] The "Payment Adjustment Service" is a service that sets any payment method by a predetermined due date for payment information. The setting of the payment method can be done for each product or service. User U who uses the "Payment Adjustment Service" logs in to their own account by operating the user terminal 2. Then, the payment destination is separated by the due date of payment. Note that the due date of payment varies depending on the product or service provided to User U. As payment methods, for example, there are deposits by IC cards, credit cards, QR codes (registered trademarks), etc., bank and debit, company expenses, so-called split payment billing, and the use of points, etc. Among these, for company expenses and split payment billing, it is also possible to make the completion of procedures (such as sending an email for approval) for obtaining approval from the company bearing the expenses or the split payment billing destination for making the payment a condition for payment. Also, User U can arbitrarily set the default payment method.

[0137] The "Billing Adjustment Service" is a service that enables the organization and proper management of the billing destinations of time charges. According to the "Billing Adjustment Service", User U can log in to their own account by operating the user terminal 2 and separate the billing destination by the due date of the time charge. Note that the due date of billing varies depending on the corresponding business. As a result, User U can separate the billing destination of the time charge into, for example, three places: company a, store b, and administration c. In this case, as a procedure for obtaining approval for making the payment from the billing destinations of the time charge (company a, store b, and administration c), an email for approval is sent. As a result, if approval is obtained, the payment is made.

[0138] The "appeal service" is a service that appeals for information stored in the cloud through SNS or websites. According to the "appeal service", personalization for each user U can be performed through chats in which AI (artificial intelligence) participates. This can improve the appeal power. As a result, the operating status of the "place" that becomes the check-in destination can be transmitted in real time, so the congestion status and popularity information of the "place" can be immediately reflected. In addition, feedback from the results of questionnaires from user U and the like can also be immediately responded to. If chatting is possible, personalized appeal information can be presented. Also, since it can be integrated with existing websites, the appeal power can be improved.

[0139] Next, an example will be given to explain the UX (User Experience) of the management service.

[0140] When the "place" is a school or a cram school, user U as a student checks in by "attending" the school or cram school and checks out by "leaving". Specifically, when applied to the service model and PDSA model in Figure 7, in the "check-in" step, as a management service, for example, confirmation of contents for small tests or pre-study is performed. Also, in the "during check-in" step, as a management service, for example, provision of e-textbooks is performed. Also, in the "check-out" step, as a management service, for example, a confirmation test or a review is carried out. Also, in the "during check-out" step, as a management service, for example, confirmation of homework or related information is performed.

[0141] When the "place" is a store where stay-type services such as restaurants and hotels are provided, user U as a customer checks in by "entering" the store where stay-type services are provided and checks out by "leaving the store". Specifically, when applied to the service model and PDSA model in FIG. 7, in the "check-in" step, as a management service, for example, the provision of coupon content as a store promotion is performed. Also, in the "during check-in" step, as a management service, for example, time charging, provision of exclusive content, ordering, etc. are performed. Also, in the "check-out" step, as a management service, for example, conducting a questionnaire, performing energy charging for user U, etc. are performed. Also, in the "during check-out" step, as a management service, for example, settlement processing, confirmation of vacancy status, etc. are performed.

[0142] When the "place" is a store where a purchase-type service such as a retail store is provided, user U as a customer checks in by "entering the store" at the store where the purchase-type service is provided and checks out by "leaving the store". Specifically, when applied to the service model and PDSA model in FIG. 7, in the "check-in" step, as a management service, for example, the provision of coupon content as a store promotion is performed. Also, in the "during check-in" step, as a management service, for example, the provision of "cart service" is performed. Also, in the "check-out" step, as a management service, for example, the provision of exclusive content, conducting a questionnaire, etc. are performed. Also, in the "during check-out" step, as a management service, for example, settlement processing, confirmation of inventory status, confirmation of information on popular products, etc. are performed.

[0143] When the "place" is a store where a stay-type service such as a restaurant or hotel is provided, user U as an employee checks in by "reporting for duty" at the store where the stay-type service is provided and checks out by "leaving work". Specifically, when applied to the service model and PDSA model in FIG. 7, in the "Check-in" step, as a management service, for example, "Smart Energy Service", "E-Learning Service", etc. are provided. Also, in the "During Check-in" step, as a management service, for example, the provision of dedicated content (such as content for inventory management and order receiving / issuing operations), the provision of ordering (such as business ordering for customer response), the provision of "Document Management Service", etc. are carried out. Also, in the "Check-out" step, as a management service, for example, the stop of the provision of "Smart Energy Service", the generation of a business checklist, etc. are carried out. Also, in the "During Check-out" step, as a management service, for example, salary billing, shift confirmation, business communication, etc. are carried out.

[0144] When the "place" is a store where purchase-type services such as a retail store are provided, the user U as an employee checks in by "going to work" at the store where the purchase-type service is provided and checks out by "leaving work". Specifically, when applied to the service model and PDSA model in FIG. 7, in the "Check-in" step, as a management service, for example, "Smart Energy Service", "E-Learning Service", etc. are provided. Also, in the "During Check-in" step, as a management service, for example, the provision of dedicated content (such as content for inventory management and order receiving / issuing operations), the provision of "Cart Service" (such as business cart service for customer response), the provision of "Document Management Service", etc. are carried out. Also, in the "Check-out" step, as a management service, for example, the stop of the provision of "Smart Energy Service", the generation of a business checklist, etc. are carried out. Also, in the "During Check-out" step, as a management service, for example, salary billing, shift confirmation, business communication, etc. are carried out.

[0145] When the "place" is an enterprise or the like that meets security requirements such as those related to transportation, the user U as an employee checks in by "going to work" at the enterprise or the like that meets security requirements, and checks out by "leaving work". Specifically, when applied to the service model and PDSA model in FIG. 7, in the "check-in" step, as a management service, for example, checking the health status such as checking for alcohol intoxication, and implementing e-learning are carried out. Also, in the "during check-in" step, as a management service, for example, providing dedicated content, providing "document management services", etc. are carried out. Also, in the "check-out" step, as a management service, for example, generating a work checklist (such as a report or daily report) is carried out. Also, in the "during check-out" step, as a management service, for example, business communication is carried out.

[0146] When the "place" is a general enterprise or working from home, etc., the user U as an employee checks in by "going to work" at the general enterprise or working from home, etc., and checks out by "leaving work". Specifically, when applied to the service model and PDSA model in FIG. 7, in the "check-in" step, as a management service, for example, checking the health status, checking business communication, and implementing e-learning are carried out. Also, in the "during check-in" step, as a management service, for example, providing dedicated content, providing "document management services", etc. are carried out. Also, in the "check-out" step, as a management service, for example, generating a work checklist (such as a report or daily report) is carried out. Also, in the "during check-out" step, as a management service, for example, business communication is carried out.

[0147] When the "place" is related to lifestyle and health management, etc., the user U as the person involved checks in by "waking up" and checks out by "going to bed". Specifically, when applied to the service model and PDSA model in FIG. 7, in the "check-in" step, as a management service, for example, checking the health condition, conducting e-learning (including gymnastics, etc.) are carried out. Also, in the "during check-in" step, as a management service, for example, providing dedicated content (such as managing vital data) is carried out. Also, in the "check-out" step, as a management service, for example, checking the health condition is carried out. Also, in the "during check-out" step, since user U is sleeping, no management service is provided, but a vital check is carried out separately.

[0148] When the "place" is an activity, user U as a party checks in by "starting" the activity and checks out by "ending" the activity. Specifically, when applied to the service model and PDSA model in FIG. 7, in the "check-in" step, as a management service, for example, providing "information service" is carried out. Also, in the "during check-in" step, as a management service, for example, providing dedicated content, providing "time charge service" are carried out. Also, in the "check-out" step, as a management service, for example, conducting a questionnaire is carried out. Also, in the "during check-out" step, as a management service, for example, settlement processing, providing trend information are carried out.

[0149] Next, an example of the utilization of the data resources accumulated by the management service will be described. According to the management service, based on the accumulated data resources, a "persona" that should be considered in marketing can be automatically generated. A "persona" refers to an ideal customer image of one person who should be targeted when providing a product or service. Specifically, for example, a persona defined by items such as age, gender, place of origin, place of residence, occupation, lifestyle, family composition, friendship, income, hobbies and preferences, possessions (such as devices, etc.), knowledge and experience, personality, etc. can be set.

[0150] By using the set persona, various analyses including, for example, "travel tendency analysis" and "correlation analysis" can be performed. "Travel tendency analysis" refers to an analysis that performs an analysis of travel patterns in each region for each set persona. Specifically, in "travel tendency analysis", analyses such as where to check in, where to check out, what needs there are, what apps and services are suitable, and what content is required for mutual cooperation such as sending off guests are performed. "Correlation analysis" refers to an analysis performed to support the production of scenes where people naturally meet and connect by grasping the intersection points for each persona. The results of "correlation analysis" can be utilized for planning events that combine multiple personas. It can also be utilized in places for providing service education to connect multiple personas.

[0151] According to the management service, a digital resume with evidence can be generated for each user U. Figure 13 is a schematic diagram showing the content of the digital resume.

[0152] Specifically, according to the management service, a digital resume based on the "knowledge" and "experiences" acquired by user U can be generated from the check-in and check-out LOGs associated with and managed for user U individually. "Knowledge" includes the accumulation of e-learning at the time of check-in, the achievements of check-ins to various trainings and classes, etc. "Experiences" include the achievements of check-ins to "places" such as stores, and the achievements of check-ins to various practical tasks, etc. In the digital resume, since the history of user U is appropriately managed so as not to be tampered with by blockchain technology, it becomes easy to visualize the individual growth for each user U. For example, even if the workplace changes due to part-time work, etc., since the achievements are taken into consideration, the achievements can be viewed appropriately.

[0153] According to the management service, based on the digital resume, it is possible to assign helpers to the recruitment needs on a spot basis. Hereinafter, such a personnel model applied on a spot basis is referred to as the "helper circulation model". Note that it can also handle permanent job openings. Figure 14 is a schematic diagram showing the content of the helper circulation model.

[0154] On the left side of Figure 14, user U as a job seeker and each of business operators J1 to J3 who conduct spot recruitment (hereinafter referred to as "helper search") are depicted. According to the management service, user U can be matched with each of business operators J1 to J3 who conduct helper search by simply presenting the generated digital resume along with predetermined participation conditions. The "participation conditions" presented by user U together with the digital resume include, for example, available days, available time zones, salary, treatment, etc.

[0155] On the right side of Figure 14, users U1 to U3 as job seekers and business operator J who conducts "helper search" are depicted. According to the management service, business operator J can be matched with each of users U1 to U3 as job seekers by simply presenting the recruitment requirements including date and time, amount, etc. In this case, the matching proposals for business operator J and each of users U1 to U3 as job seekers are made by AI (artificial intelligence). Then, business operator J and each of users U1 to U3 as job seekers can communicate via chat in response to the matching proposals from AI (artificial intelligence). As a result, if both parties reach an agreement, it is possible to conclude an employment contract or the like.

[0156] According to the management service, the learning that is estimated to be lacking in user U is automatically picked up, and the content of its implementation is proposed to user U. Hereinafter, such a service is referred to as the "learning proposal service". Figure 15 is a schematic diagram showing the content of the learning proposal service.

[0157] In the learning proposal service, a digital resume similar to the digital resume of user U is statistically created, and an analysis of the learning required for the persona corresponding to the created digital resume is performed. Then, as a result of the comparison between user U and the persona, the learning that is presumed to be lacking in user U is automatically picked up, and the content of its implementation is proposed to user U. Examples of the content of learning implementation proposed to user U by the learning proposal service include, for example, counseling, consultation, taking e-learning courses, taking group training courses, networking, practice or experience (such as a change in responsibilities), etc.

[0158] According to the management service, in addition to the above services, various services such as the following can also be provided. That is, various services such as "excellent customer pattern analysis service", "business evaluation service", "employee performance analysis service", etc. can be provided.

[0159] The "excellent customer pattern analysis service" is a service that presents patterns commonly seen in user U recognized as an excellent customer through analysis based on the data resources accumulated by the provision of the management service. According to the "excellent customer pattern analysis service", for example, patterns with common preferences or patterns with common behavioral characteristics are presented. As a result, it becomes easier to identify user U who becomes a key person for bringing in friends or user U who becomes an influencer, etc., so that the efficiency of appeals can be improved.

[0160] The "business evaluation service" is a service that evaluates the business for each business operator J based on the results of analysis based on the data resources accumulated by the provision of the management service. In the "business evaluation service", for example, evaluations regarding sales volume, trend grasping, business type, grasping of needs for menus, characteristics of business hours, possibility of cooperation between stores, etc. are performed.

[0161] The "Employee Performance Analysis Service" is a service that analyzes the performance of employees belonging to Business Operator J based on data resources accumulated through the provision of management services. In the "Employee Performance Analysis Service", for example, analyses are conducted regarding comparisons of the productivity of employees starting shifts during the same time period, grasping of learning situations, grasping of growth levels, etc. Also, in the "Employee Performance Analysis Service", personnel management such as strategic personnel placement and cultivation is carried out in order to maximize the skills and abilities of talents (employees). As a result, it becomes possible to circulate talents (employees) as "valuable assets".

[0162] FIG. 16 is a functional block diagram showing an example of the functional configuration of a server which is a second embodiment of the information processing apparatus of the present invention. Note that regarding the configuration of the information processing system according to the second embodiment of the present invention, that is, the information processing system including the server which is the second embodiment of the information processing apparatus of the present invention, and the hardware configuration of the server, since they are the same as those of the above-described first embodiment, the description thereof is omitted.

[0163] In the example of FIG. 16, the functional configuration when the management service in FIG. 7 is utilized is depicted. That is, in the example of FIG. 16, in addition to server 1, user terminal 2, administrator terminal 3, and settlement server 4 are depicted, but this is merely an illustration. Specifically, for example, the number of user terminals 2, administrator terminals 3, and settlement servers 4 is not particularly limited to one each.

[0164] In CPU 11 of server 1, when the execution of the processing of the management service is controlled, check-in information acquisition unit 101, check-in status management unit 102, usage fee information acquisition unit 103, usage fee management unit 104, check-out information acquisition unit 105, settlement destination information acquisition unit 106, settlement destination management unit 107, settlement support unit 108, and PDSA processing unit 109 function. Note that, since the processes executed in each of the check-in information acquisition unit 101, the check-in status management unit 102, the usage fee information acquisition unit 103, the usage fee management unit 104, the check-out information acquisition unit 105, the settlement destination information acquisition unit 106, the settlement destination management unit 107, and the settlement support unit 108 are the same as those in the first embodiment described above, the description thereof is omitted.

[0165] The PDSA processing unit 109 executes processes for providing a management service. In the PDSA processing unit 109, a check-in processing unit 191, a closed service processing unit 192, an open service processing unit 193, and a check-out processing unit 194 function.

[0166] As a process corresponding to "PLAN" of the PDSA model, the check-in processing unit 191 designs a story from check-in to check-out in the service model. Specifically, as basic settings, the check-in processing unit 191 performs trigger setting and event setting. In addition, the check-in processing unit 191 performs a process of enabling the user U to use applications, devices, tools, etc. necessary for using various services provided at the "place". Specifically, for example, the check-in processing unit 191 performs a process for cooperation by API. In this case, the check-in processing unit 191 extracts charging data from API transactions and performs settings related to the processing of fees generated at the time of settlement.

[0167] As a process corresponding to "DO" of the PDSA model, the closed service processing unit 192 performs a process of setting a closed service (service in which the user U has checked in). Specifically, the closed service processing unit 192 performs a process of providing various services to the user U at the "place". In addition, the closed service processing unit 192 performs a process of remotely providing operator support information from the online support L to the on-site operator T (for example, a store clerk).

[0168] As processing corresponding to "STUDY" of the PDSA model, the Open Service Processing Unit 193 performs processing for setting a trigger and processing for setting an event. Specifically, the Open Service Processing Unit 193 performs processing for providing various services to the user U in the "field". Also, it performs processing for remotely providing operator support information from the online support L to the on-site operator T (for example, a store clerk). The Open Service Processing Unit 193 accumulates and manages the operator support information provided to the on-site operator T as an "online support log".

[0169] As processing corresponding to "ACTION" of the PDSA model, the Checkout Processing Unit 194 performs processing for setting an open service (the service for which the user U has checked in). Specifically, the Checkout Processing Unit 194 performs processing for generating teacher data by accumulating and managing the results of human-based improvement activities based on the results of various trend analyses. When the Checkout Processing Unit 194 generates teacher data, it becomes possible to perform patterning and automation by AI (artificial intelligence), so that FAQs can be created. As a result, in the management service, it becomes possible to provide an automatic response service, an automatic proposal service, and an automatic optimization service.

[0170] The embodiments of the information processing system to which the present invention is applied have been described above. However, the embodiments to which the present invention is applied may be, for example, as follows.

[0171] In this embodiment, the facility identification information is information such as the store name and the ID used in server 1 indicating the store included in the two-dimensional barcode read by user U using user terminal 2, but is not particularly limited thereto. That is, the facility identification information may be any facility identification information as long as it can identify facility C. Further, the facility identification information is not limited to the information recorded in the two-dimensional barcode. For example, it is sufficient if information capable of identifying facility C can be obtained, such as using an IC card or position detection using a beacon installed in facility C. Also, the facility use start information is the information of the time when user U read it using user terminal 2, but is not particularly limited thereto. That is, the facility use start information may be any facility use start information as long as it can indicate that user U has started using facility C. Also, the check-in information may be information including the facility management information and the facility use start information.

[0172] Also, in this embodiment, the facility use end information indicates that the use of facility C for which check-in has been performed has ended, but is not particularly limited thereto. That is, the facility use end information may be any facility use end information as long as it can indicate that the use of facility C has ended. Also, the check-out information may be information including the facility use end information.

[0173] Also, in this embodiment, the usage fee information is information indicating the content of the service provided by facility C to user U and the usage fee of the service, but is not particularly limited thereto. That is, any usage fee information may be used as long as it can indicate the usage fee of user U.

[0174] Also, in this embodiment, the settlement destination information is information indicating the settlement destination of the administrator M, that is, the claim destination for each usage fee of facility C by user U, but is not particularly limited thereto. That is, any settlement destination information may be used as long as it can indicate the settlement destination for paying the usage fee.

[0175] In addition, in the present embodiment, regarding each of the usage fees in the check-in state where the user U has checked in and is managed by the administrator M, the settlement destination is managed according to the information input by the administrator M that he / she should bear the seat fee which is the usage fee of the facility C, or the information input by the user U that he / she should bear the price which is the usage fee of the coffee provided at the facility C out of his / her own pocket. However, it is not particularly limited thereto. That is, as long as the usage fee information and the settlement destination information are managed based on the check-in state, any settlement destination may be used. That is, for example, in the check-in state managed by the administrator M, all the usage fee information may be managed so as to be borne by the administrator M.

[0176] In addition, in the present embodiment, the settlement support unit 108 transmits to the settlement server 4 the information for the settlement of the administrator M who bears the cost (for example, the information of the bank account of the administrator M for direct debit, the information of the credit card of the user U for self-payment, etc.) and the information of the total usage fees to be settled. However, it is not particularly limited thereto. That is, as long as the settlement support unit 108 supports the settlement server 4 in settling the usage fees based on the settlement destination information, any settlement support means may be used.

[0177] In addition, in the present embodiment, the settlement destination information is such that the settlement destination candidates for the services used when working only on case A1 are only the administrator M-1, and the settlement destination candidates for the services used when working on a plurality of cases A1 and A2 are both the administrators M-1 and M-2. However, it is not particularly limited thereto. That is, as long as the settlement destination information can be selected from a plurality of settlement destinations, it may be selected from any plurality of settlement destinations. That is, for example, since the seat fee is the fee generated for all the time periods when the user U is in the store, even if not checked in at the time of registering the usage fee information, as long as it is the settlement destination related to the case where the user has checked in at least once during that store visit, it becomes a settlement destination candidate. Further, for example, not limited to the settlement destination related to the case where the user has checked in, the settlement destination by the user U's self-payment may be selected, or it may be selected from another account or credit card even by the user U's self-payment. Therefore, the settlement destination may be selected from a plurality of settlement destinations.

[0178] Also, in this embodiment, on the user terminal 2, based on the check-in state at the time when each usage fee is generated, a settlement destination to bear each usage fee is presented as an option and selected by the user U, but it is not particularly limited thereto. That is, the usage fees are shown for each item used, and as long as the payment destination information is selected for each usage fee, the payment destination information may be selected in any manner.

[0179] Also, for example, the above-described series of processes can be executed by hardware or by software. In other words, the functional configuration in FIG. 4 is merely illustrative and is not particularly limited. That is, it is sufficient that the information processing system is provided with a function capable of executing the above-described series of processes as a whole, and the functional blocks used to realize this function are not particularly limited to the example in FIG. 4. Also, the location of the functional blocks is not particularly limited to FIG. 4 and may be arbitrary. For example, the functional blocks of the server 1 may be transferred to the user terminal 2 or the like. Also, the functional blocks of the server 1 may be transferred to the administrator terminal 3 or the like. Also, one functional block may be configured by hardware alone, by software alone, or by a combination thereof.

[0180] Also, for example, when the series of processes are executed by software, the program constituting the software is installed in a computer or the like from a network or a recording medium. The computer may be a computer incorporated in dedicated hardware. Also, the computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose smartphone or a personal computer in addition to a server.

[0181] For example, a recording medium containing such a program may be composed of a removable medium (not shown) distributed separately from the apparatus main body to provide the program to the user U, or may be composed of a recording medium or the like provided to the user U in a state pre-installed in the apparatus main body.

[0182] In addition, in this specification, the steps of describing the program recorded on the recording medium include not only the processes performed in chronological order according to the order, but also the processes that may be executed in parallel or individually without necessarily being processed in chronological order. Also, in this specification, the term "system" shall mean the entire apparatus composed of a plurality of devices, a plurality of means, and the like.

[0183] In other words, the information processing apparatus to which the present invention is applied can take various embodiments having the following configurations.

[0184] That is, the information processing apparatus (for example, the server 1 in FIGS. 2 to 4) to which the present invention is applied In an information processing apparatus that manages the usage status of a facility (for example, the facility C in FIG. 1) by a user and the settlement of the consideration (for example, seat fees, etc., the price for the service) for the use of the facility, Check-in information acquisition means (for example, the check-in information acquisition unit 101 in FIG. 4) that acquires, as check-in information, information including facility identification information (for example, store name or ID indicating the store), which is information capable of identifying the facility, and facility use start information (for example, the time when the user U transmitted the store name), which is information capable of indicating that the user has started using the facility; Check-out information acquisition means (for example, the check-out information acquisition unit 105 in FIG. 4) that acquires, as check-out information, information including facility use end information (for example, the time when the user U performed a check-out operation), which is information capable of indicating that the user who has started using the facility has ended the use of the facility; Check-in status management means (for example, the check-in status management unit 102 in FIG. 4) that manages the usage status of the facility by the user as a check-in status based on the check-in information and the check-out information; Consideration information acquisition means (for example, the usage fee information acquisition unit 103 in FIG. 4) that acquires information including the consideration of the user as consideration information (for example, usage fee information); Settlement destination information acquisition means (for example, the settlement destination information acquisition unit 106 in FIG. 4) that acquires information that can indicate the settlement destination of the consideration of the user (for example, the management account of the administrator M in FIG. 1) as settlement destination information; Settlement destination management means (for example, the settlement destination management unit 107 in FIG. 4) that manages the consideration information and the settlement destination information based on the check-in status; Settlement support means (for example, the settlement support unit 108 in FIG. 4) that supports the settlement process of the consideration (for example, the process of settlement by the settlement server 4 in FIG. 4) based on the settlement destination information; An information processing apparatus having the above is sufficient. Thereby, for example, the user U can receive support for settling the usage fee according to the check-in status.

[0185] Furthermore, the settlement destination information may include information indicating one or more settlement destinations selected from a plurality of settlement destinations (for example, the management accounts of administrators M-1 and M-2 or the personal expense account of the user U) as the settlement destination of the consideration of the user. Thereby, for example, the user U can select each account according to the purpose and receive support for settlement of the usage fee according to the check-in status.

[0186] Furthermore, the consideration of the user is shown for each item used, The settlement destination information may include information indicating the settlement destination for each item as the settlement destination of the consideration of the user. Thereby, for example, the user U can select each account according to the purpose and receive support for settlement of the usage fee according to the check-in status, and can complete the procedure at one time.

[0187] check-in processing means for performing processing to design a story from the start to the end of the use of the facility by the user, closed service means for performing processing to assist in providing products or services to the user in the facility, open service processing means for performing trend analysis based on the history of the provision of the product or service, check-out processing means for accumulating the results of the trend analysis to generate predetermined teacher data, and may further include. As a result, efficient processing based on the PDSA model consisting of "Plan", "Do", "Study", and "Action" is performed. As a result, the convenience of users using the facility can be improved.

Explanation of Signs

[0188] 1... server, 2... user terminal, 3... administrator terminal, 4... payment server, U... user, M... administrator, C... facility, T... operator, L... online support, 101... check-in information acquisition unit, 102... check-in status management unit, 103... usage fee information acquisition unit, 104... usage fee management unit, 105... check-out information acquisition unit, 106... payment destination information acquisition unit, 107... payment destination management unit, 108... payment support unit, 109... PDSA processing unit, 191... check-in processing unit, 192... closed service processing unit, 193... open service processing unit, 194... check-out processing unit, 201... facility identification information acquisition unit, 202... facility use start information acquisition unit, 301... user administrator DB, 302... facility information DB, 303... check-in status usage fee DB, 304... payment DB

Claims

1. An information processing device that manages a facility usage status by a user and a payment for the usage of the facility, a check-in information acquisition means for acquiring information including facility identification information that is information capable of identifying the facility and facility use start information that is information capable of indicating that the user has started using the facility as check-in information; a check-out information acquisition means for acquiring information including facility use end information, which is information that can indicate that the user who has started using the facility has ended use of the facility, as check-out information; a check-in status management means for managing a status of the user's use of the facility as a check-in status based on the check-in information and the check-out information; A compensation information acquiring means for acquiring information including the compensation of the user as compensation information; a payment destination information acquiring means for acquiring information indicating a payment destination of the user's consideration as payment destination information; a payment destination management means for managing the consideration information and the payment destination information based on the check-in state; a payment support means for supporting a payment process of the consideration based on the payment destination information; An information processing device comprising:

2. The payment destination information includes information indicating one or more payment destinations selected from a plurality of payment destinations as payment destinations of the consideration of the user. The information processing device according to claim 1 .

3. The user's compensation is shown for each item used, The payment destination information includes information indicating a payment destination for each of the items as a payment destination of the user's fee. The information processing device according to claim 1 .

4. a check-in processing means for performing processing to design a story from the start of use of the facility by the user to the end of use; a closed service means for performing a process to support the provision of goods or services to the user at the facility; an open service processing means for performing trend analysis based on the history of provision of the product or service; a checkout processing means for accumulating the results of the trend analysis and generating predetermined teacher data; Further comprising:

3. The information processing device according to claim 1 or 2.

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