Information processing system, information processing method and programs

Abstract

To enable the convenient and efficient use of a temporary storage apparatus for delivering a user's package to another location.SOLUTION: When a user U deposits a package M in a locker facility 3 set at a station A, a delivery person H removes the package M from the locker facility 3 and delivers it to a hotel B selected by the user U as the delivery destination out of the hotel B and a hotel C. In this case, a locker UI device 4 installed in the locker facility 3 provides the user U with delivery destination candidates, such as the hotel B or the hotel C, along with available delivery times (until 3 p.m. for the hotel B and until 4 p.m. for the hotel C).SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to an information processing system, an information processing method, and a program.

Background Art

[0002] Conventionally, there is a system that uses a locker for the purpose of storing luggage for a predetermined time (conventional usage) (see, for example, Patent Document 1).

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, there is a demand for a technology that enables the convenient and efficient use of lockers not only for conventional luggage storage but also for the purpose of delivering a user's luggage to another location. However, the conventional technologies, including the technology of Patent Document 1, cannot sufficiently meet such demands.

[0005] The present invention has been made in view of such a situation, and an object thereof is to enable the convenient and efficient use of lockers for the purpose of delivering a user's luggage to another location.

Means for Solving the Problems

[0006] To achieve the above object, an information processing system according to an aspect of the present invention is an information processing system that supports the execution of a service in which, when an article is deposited by a user in a storage facility that can be temporarily stored and installed at a predetermined location, the article is taken out of the storage facility by a delivery person other than the user and delivered to a delivery destination designated by the user. A first information processing apparatus having a function of presenting predetermined information to the user, A second information processing apparatus capable of communicating with the first information processing apparatus, In an information processing system including: The first information processing apparatus: Before the article is stored in a predetermined closed space of the storage facility, a UI (User Interface) that presents one or more candidates for the delivery destination to the user and accepts an operation of selecting a predetermined one from the one or more candidates as the delivery destination is provided. It has UI control means for controlling. The second information processing apparatus: Delivery destination information acquisition means for acquiring, as delivery destination information, information indicating the delivery destination received in the first information processing apparatus; At least one of the administrator of the delivery destination specified by the acquired delivery destination information and the delivery person is notified that the article stored in the predetermined closed space of the storage facility at the predetermined location needs to be delivered to the delivery destination. It has delivery destination communication means for doing so. Comprising.

[0007] Each of the information processing method and program according to one aspect of the present invention is a method and program corresponding to the information processing system according to one aspect of the present invention, respectively.

Effect of the Invention

[0008] According to the present invention, it is possible to use a locker in a convenient and efficient manner for the purpose of delivering a user's luggage to another place.

Brief Description of Drawings

[0009]

Figure 1

Figure 2

Figure 3

Figure 4

Embodiments for Carrying Out the Invention

[0010] Hereinafter, embodiments of the present invention will be described with reference to the drawings.

[0011] First, with reference to FIG. 1, an overview of a service (hereinafter referred to as "this service") that can be realized by an information processing system (see FIG. 3 described later) to which a server according to an embodiment of the information processing apparatus of the present invention is applied will be described. FIG. 1 is a diagram showing an overview of this service that can be realized by an information processing system to which a server according to an embodiment of the information processing apparatus of the present invention is applied.

[0012] This service is a service that enables the use of the locker facility 3, which is convenient and efficient, for the purpose of delivering the luggage M of the user U from the first place (for example, A Station in the example of FIG. 1) to the second place (for example, B Hotel among B Hotel and C Hotel in the example of FIG. 1).

[0013] Specifically, for example, as shown in FIG. 1, inside the precincts of A Station (an example of the first place), there is arranged a locker facility 3 having a plurality of locker facilities R that each function as a closed space where articles can be deposited or retrieved. The locker facility 3 is provided with a locker UI device 4 having a touch panel that displays predetermined information and accepts predetermined instructions by touch operation.

[0014] In this service, the user U can deposit his / her luggage M in a predetermined locker facility R of the locker facility at the first place (the locker box R of the locker facility 3 at A Station in the example of FIG. 1), and through the locker box R, have it sent to the second place designated by the user U (B Hotel among B Hotel and C Hotel in the example of FIG. 1). That is, in this service, another person (e.g., deliveryman H) takes the luggage M out of a predetermined locker box in the locker facility at the first location (locker box R of the locker facility 3 at Station A in the example of FIG. 1) and delivers it to the second location (Hotel B in the example of FIG. 1).

[0015] In order for such a service to be convenient and efficient for the user U, the following processes are executed.

[0016] That is, the locker UI device 4 installed in the locker facility 3 at Station A (an example of the locker facility at the first location) controls a UI (User Interface) that presents one or more delivery destination candidates (e.g., Hotel B and Hotel C shown in the speech bubble in the example of FIG. 1) to the user U before the luggage M is deposited in the predetermined locker box R (an example of a predetermined closed space), and accepts an operation of selecting a predetermined one (Hotel B in the example of FIG. 1) as the delivery destination from among the one or more candidates. Here, in this service, the locker UI device 4 can further present to the user U the deliverable time for each of the one or more candidates (e.g., for Hotel B, it can be delivered by 15:00, and for Hotel C, it can be delivered by 16:00 in the example of FIG. 1). When the delivery destination of the user U's luggage M is accepted (when Hotel B is accepted in the example of FIG. 1), the locker UI device 4 permits the deposit of the luggage M into the predetermined locker box R (an example of a predetermined closed space). As a result, the user U can deposit his / her luggage M into the predetermined locker box in the locker facility at the first location (predetermined locker box R of the locker facility 3 at Station A in the example of FIG. 1).

[0017] The server 1 managed by the provider of this service acquires, as delivery destination information, information indicating the delivery destination (Hotel B in the example of FIG. 1) received at the locker facility 3 at Station A (an example of the locker facility at the first location). Server 1 notifies at least one of the administrator of the delivery destination specified by the acquired delivery destination information (the administrator of Hotel B in the example of FIG. 1) and the delivery person H that it is necessary to deliver the luggage M stored in the predetermined locker box R of the locker facility 3 at Station A (an example of the predetermined locker box of the locker facility at the first location) to the said delivery destination (Hotel B in the example of FIG. 1). In addition, when Server 1 notifies the administrator of Hotel B, the administrator of Hotel B forwards the notification to the delivery person H. As a result, the delivery person H can take out the luggage M from the predetermined locker box of the locker facility at the first location (the locker box R of the locker facility 3 at Station A in the example of FIG. 1) and deliver it to the second location (Hotel B in the example of FIG. 1).

[0018] When the delivery of the user U's luggage M to the delivery destination (Hotel B in the example of FIG. 1) is completed, Server 1, if it has obtained a notification to that effect from at least one of the administrator (the administrator of Hotel B in the example of FIG. 1) and the delivery person H within the deliverable time zone (up to 15:00 in the example of FIG. 1), notifies the user U that the delivery has been completed. On the other hand, if Server 1 has not obtained a notification that the delivery has been completed within the said deliverable time zone (up to 15:00 in the example of FIG. 1), it notifies the user U that the delivery is delayed.

[0019] Next, referring to FIG. 2, the configuration of the information processing system for realizing the provision of the above-described service, that is, the information processing system to which the server according to an embodiment of the information processing apparatus of the present invention is applied, will be described. FIG. 2 is a diagram showing an example of the configuration of an information processing system to which the server according to an embodiment of the information processing apparatus of the present invention is applied.

[0020] The information processing system shown in FIG. 2 is configured to include Server 1, a locker management system 2, a locker facility 3, a locker UI device 4, a user terminal 5, a delivery person terminal 6, and n (n is an arbitrary integer value of 1 or more) delivery destination terminals 7-1 to 7-n.

[0021] Server 1, locker management system 2, user terminal 5, delivery person terminal 6, and delivery destination terminals 7-1 to 7-n are interconnected via a network such as the Internet. The locker UI device 4 is connected to the locker management system 2 via a local network or the like. Note that the locker UI device 4 may be directly connected to a network such as the Internet.

[0022] Hereinafter, when there is no need to individually distinguish each of the delivery destination terminals 7-1 to 7-n, they are collectively referred to as "delivery destination terminal 7".

[0023] Server 1 is an information processing device managed by the provider of this service (Figure 1). Server 1 executes various processes for realizing this service while appropriately communicating with the locker management system 2, user terminal 5, delivery person terminal 6, and delivery destination terminal 7.

[0024] The locker management system 2 includes a management server (not shown) that manages the locker facility 3. Each locker facility 3 includes a main body having a plurality of locker boxes R, a temperature control unit that controls, for example, the temperature state of each of the plurality of locker boxes R, and a locking / unlocking control unit that controls the locking and unlocking of the entrances and exits of each of the plurality of locker boxes R. The plurality of locker boxes R are an example of a closed space for storing articles and the like. In addition, a locker UI device 4 is disposed at a position where the user U can view and operate the screen on the locker facility 3.

[0025] The user terminal 5 is an information processing device operated by the user U and is composed of a smartphone, tablet, personal computer, or the like. The delivery person terminal 6 is an information processing device operated by the delivery person H and is composed of a smartphone, tablet, personal computer, or the like. The delivery destination terminal 7 is an information processing device operated by an administrator such as a hotel that can be the delivery destination of the luggage M deposited in the locker facility 3 by the user U, and is composed of a smartphone, a tablet, a personal computer, etc.

[0026] FIG. 3 is a block diagram showing an example of the hardware configuration of the server in the information processing system shown in FIG. 2.

[0027] The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20.

[0028] The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 into the RAM 13. In the RAM 13, data and the like necessary for the CPU 11 to execute various processes are also appropriately stored.

[0029] The CPU 11, ROM 12, and RAM 13 are interconnected via the bus 14. The input / output interface 15 is also connected to this bus 14. The input unit 16, output unit 17, storage unit 18, communication unit 19, and drive 20 are connected to the input / output interface 15.

[0030] The input unit 16 is composed of, for example, a keyboard or the like and inputs various information. The output unit 17 is composed of a display such as a liquid crystal or a speaker or the like and outputs various information as images or sounds. The storage unit 18 is composed of a DRAM (Dynamic Random Access Memory) or the like and stores various data. The communication unit 19 communicates with other devices (for example, the locker management system 2, the user terminal 5, the delivery person terminal 6, and the delivery destination terminal 7 in FIG. 3) via a network N including the Internet.

[0031] A removable medium 40 made of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately mounted on the drive 20. The program read from the removable medium 40 by the drive 20 is installed in the storage unit 18 as necessary. In addition, the removable medium 40 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.

[0032] Although not shown in the figure, the locker management system 2 (management server), the locker UI device 4, the user terminal 5, the delivery person terminal 6, and the delivery destination terminal 7 in FIG. 2 can also have basically the same configuration as the hardware configuration shown in FIG. 3. Therefore, the description of the hardware configuration of the locker management system 2 (management server), the locker UI device 4, the user terminal 5, the delivery person terminal 6, and the delivery destination terminal 7 in FIG. 2 is omitted. Note that at least a part of the input unit 16 and the output unit 17 of the locker UI device 4 is configured by a touch panel.

[0033] By the cooperation of various hardware and various software that make up the information processing system in FIG. 2 including the server 1 in FIG. 3, various processes for providing the present service in FIG. 1 can be executed.

[0034] FIG. 4 is a functional block diagram showing an example of the functional configuration of the server in FIG. 3 in the information processing system in FIG. 2. In FIG. 4, for the hardware elements of the server 1 corresponding to those in FIG. 3, a suffix “-1” is added to the reference numerals in FIG. 3. For example, for the CPU 11 of the server 1, it is described as “CPU 11-1”. On the other hand, in the hardware elements corresponding to FIG. 3 of the locker UI device 4, “-1” is appended to the end of the reference numerals in FIG. 3. For example, for the CPU 11 of the locker UI device 4, it is described as “CPU 11-4”.

[0035] As shown in FIG. 4, when an article (for example, the luggage M in FIG. 1) is deposited by the user U in the temporarily storable locker facility 3 installed at a predetermined location, the article is taken out of the locker facility 3 by a delivery person H other than the user U and is delivered to the delivery destination (for example, the designated B hotel among the B hotel and the C hotel in FIG. 1) designated by the user U. As part of the components of the information processing system that supports the execution of the service, there are the locker UI device 4 and the server 1.

[0036] The locker UI device 4 is an information processing device having a function of presenting predetermined information to the user U (for example, having a touch panel TP in the example of FIG. 4). In the CPU 11-4 of the locker UI device 4, a UI control unit 51 and a locker control unit 52 function. Also, in one area of the storage unit 18-4 of the locker UI device 4, a delivery destination state DB 61 and a self-facility state DB 62 are provided.

[0037] The server 1 is an information processing device capable of communicating with the locker UI device 4. In the CPU 11-1 of the server 1, a delivery destination information acquisition unit 71, a delivery destination communication unit 72, a user communication unit 73, and an electronic key control unit (not shown in FIG. 4) function. Also, in one area of the storage unit 18-1 of the server 1, a delivery destination state DB 81, a user DB 82, and an electronic key DB (not shown) are provided.

[0038] Before an article is deposited in a predetermined locker box R among the locker facilities 3 at a predetermined location, the UI control unit 51 of the locker UI device 4 presents one or more delivery destination candidates to the user U (for example, presenting Hotel B and Hotel C as shown in the balloon in FIG. 1), and controls the UI to accept an operation of selecting a predetermined one from among the one or more candidates as the delivery destination (for example, the operation of selecting Hotel B in the example of FIG. 1). For each of the one or more candidates, the UI control unit 51 can control the UI to further present to the user U the deliverable time (for example, as shown in the balloon in FIG. 1, for Hotel B, it is to be delivered by 15:00, and for Hotel C, it is to be delivered by 16:00). It is assumed that the state including the deliverable time for each of the one or more delivery destinations is provided in advance from the server 1 to the locker UI device 4 and stored in the delivery destination state DB61. When the delivery destination of the article (for example, the luggage M in FIG. 1) of the user U is accepted, the locker control unit 52 of the locker UI device 4 permits the deposit of the article into the predetermined locker box R of the locker facility 3. As a result, when the article is deposited in the predetermined locker box R by the user U, that fact is stored in the user DB82.

[0039] The delivery destination information acquisition unit 71 of the server 1 acquires, as delivery destination information, the information indicating the delivery destination (Hotel B in the example of FIG. 1) received by the locker UI device 4 and stores it in the delivery destination state DB81. The delivery destination communication unit 72 of the server 1 notifies at least one of the delivery terminal 7 of the delivery destination (Hotel B in the example of FIG. 1) specified by the acquired delivery destination information and the delivery person terminal 6 of the delivery person H that it is necessary to deliver the article deposited in the predetermined locker box R of the locker facility 3 at a predetermined location to the delivery destination.

[0040] When the delivery destination communication unit 72 of Server 1 has completed the delivery of the user U's item to the delivery destination (Hotel B in the example of FIG. 1), it obtains a notification to that effect from at least one of the delivery destination terminal 7 at the delivery destination and the delivery person terminal 6 of the delivery person H, and stores it in the delivery destination status DB 81. That is, in the delivery destination status DB 81, when the delivery destination information (including the deliverable time) about the delivery destination is stored, then, depending on whether or not a notification indicating that the delivery to the said delivery destination has been completed is stored, the status of the delivery of the user U's item to the delivery destination will be managed. When the user communication unit 73 of Server 1 obtains a notification indicating that the delivery has been completed within the deliverable time (when it is stored in the delivery destination status DB 81), it notifies the user U's user terminal 5 that the delivery has been completed. On the other hand, when the user communication unit 73 has not obtained a notification indicating that the delivery has been completed within the deliverable time (when it is not stored in the delivery destination status DB 81), it notifies the user U's user terminal 5 that the delivery is delayed.

[0041] Although not shown in the figure, in the CPU 11 of Server 1, an electronic key control unit (not shown) functions. When the electronic key control unit recognizes that an item such as a luggage M has been stored and locked in a predetermined locker box R of a predetermined locker facility 3, it provides it to the terminal of the person who is scheduled to unlock the said predetermined locker box R using the said electronic key (in this example, the user U's user terminal 5 or the delivery person H's delivery person terminal 6). Although not shown in the figure, the electronic key control unit has an electronic key generation unit, an electronic key management unit, and an electronic key provision unit.

[0042] The electronic key generation unit generates an electronic key (for example, a URL key) for unlocking a predetermined locker box R of a predetermined locker facility 3 in a locked state. The electronic key management unit associates the generated electronic key with other information and stores it in an electronic key database (not shown). Specifically, the electronic key management unit associates the URL key generated by the electronic key generation unit with an ID (hereinafter referred to as the "unlocking scheduled person ID") that can identify the terminal of the person who is scheduled to unlock the predetermined locker box R using the URL key (in this example, the user terminal 5 of the user U or the delivery person terminal 6 of the delivery person H), and stores and manages it in the electronic key database. That is, information regarding an electronic key such as a URL key is stored in the electronic key database. Specifically, in the electronic key database, information such as a locker facility ID, a locker number (box number), and an unlocking scheduled person ID is associated and stored for each URL key. When a predetermined condition is satisfied, the electronic key providing unit provides the URL key to the terminal of the person who is scheduled to unlock the predetermined locker box R using the URL key (in this example, the user terminal 5 of the user U or the delivery person terminal 6 of the delivery person H) via the network.

[0043] As described above, an embodiment of the present invention has been described. However, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope that can achieve the object of the present invention are considered to be included in the present invention.

[0044] For example, in the above-described embodiment, the "closed space" is the locker box R provided in the locker facility 3, but it is not particularly limited thereto, and any "closed space" in a storage facility having a plurality of closed spaces where articles can be stored or taken out is sufficient. Also, for the user U who stores an article such as a luggage M in the "predetermined closed space" of the first place, the person who takes out the article from the "predetermined closed space" of the first place and delivers it to the second place is the delivery person H in the above-described embodiment, but it is not particularly limited thereto, and any other person as viewed from the user U is sufficient.

[0045] Also, the system configuration shown in FIG. 2 and the hardware configuration of the server 1 shown in FIG. 3 are merely examples for achieving the object of the present invention and are not particularly limited.

[0046] Also, the functional block diagram shown in FIG. 4 is merely illustrative and not particularly limited. That is, it is sufficient that the information processing system of FIG. 2 is provided with a function capable of executing the various processes described above as a whole, and the functional blocks and databases used to implement this function are not particularly limited to the example of FIG. 5.

[0047] Also, the location of the functional blocks and databases is not limited to FIG. 4 and may be arbitrary. For example, at least a part of the functional blocks and databases arranged on the side of the locker UI device 4 may be configured to be provided by the locker management system 2 side, the locker facility 3 side, the server 1 side, the user terminal 5 side, the delivery person terminal 6 side, the delivery destination terminal 7 side, or other information processing devices not shown in the figure.

[0048] Also, the above-described series of processes can be executed by hardware or by software. Also, one functional block may be configured by hardware alone, by software alone, or by a combination thereof.

[0049] When the series of processes are executed by software, the program constituting the software is installed in a computer or the like from a network or a recording medium. The computer may be a computer incorporated in dedicated hardware. Also, the computer may be a computer capable of executing various functions by installing various programs, such as a general-purpose smartphone or personal computer in addition to a server.

[0050] A recording medium containing such a program is not only constituted by a removable medium (not shown) distributed separately from the device main body to provide the program to the user, but also constituted by a recording medium or the like provided to the user in a state pre-installed in the device main body.

[0051] In addition, in this specification, the step of describing a program recorded on a recording medium includes not only processes that are performed in chronological order according to that order, but also processes that are executed in parallel or individually, even if they are not necessarily processed in chronological order.

[0052] To summarize the above, it is sufficient for the information processing apparatus to which the present invention is applied to have the following configuration, and various embodiments can be adopted. That is, the information processing system to which the present invention is applied is When an article (e.g., luggage M in FIG. 1) is deposited by a user (e.g., user U in FIG. 1) in a storage facility (e.g., locker facility 3 in FIG. 1) that can be temporarily stored at a predetermined location (e.g., Station A in FIG. 1), the article is taken out of the storage facility by a delivery person (e.g., delivery person H in FIG. 1) other than the user and delivered to a delivery destination (e.g., Hotel B in FIG. 1) designated by the user. An information processing system that supports the execution of such a service, A first information processing apparatus (e.g., locker UI apparatus 4 in FIGS. 1 and 4) having a function of presenting predetermined information to the user (e.g., touch panel TP in FIG. 4); A second information processing apparatus (e.g., server 1 in FIGS. 1 and 4) capable of communicating with the first information processing apparatus; In an information processing system including The first information processing apparatus Before the article is deposited in a predetermined closed space (e.g., predetermined locker box R in FIG. 1) of the storage facility, the user is presented with one or more candidates for the delivery destination (e.g., Hotel B or Hotel C shown in the balloon in FIG. 1), and a UI (User Interface) (e.g., touch panel TP in FIG. 4) that controls an operation of selecting a predetermined one from the one or more candidates as the delivery destination (e.g., an operation of selecting Hotel B in FIG. 1) is provided with a UI control means (e.g., UI control unit 51 in FIG. 4); The second information processing apparatus Delivery destination information acquisition means (e.g., delivery destination information acquisition unit 71 in FIG. 4) for acquiring, as delivery destination information, information indicating the delivery destination received in the first information processing apparatus; To at least one of the administrator of the delivery destination specified by the obtained delivery destination information (for example, the delivery destination terminal 7 of Hotel B in FIG. 4) and the delivery person (for example, the delivery person terminal 6 of the delivery person H in FIG. 4), a delivery destination communication means (for example, the delivery destination communication unit 72 in FIG. 4) for notifying that it is necessary to deliver the article stored in the predetermined closed space of the storage facility at the predetermined location to the delivery destination; It suffices to be provided with.

[0053] Thereby, it is possible to enable the use of a temporarily storable device (such as the locker facility 3) that is convenient and efficient for the purpose of delivering the article (such as the luggage M) of the user U to another location.

[0054] The UI control means (for example, the UI control unit 51 of the locker UI device 4 in FIG. 4) of the first information processing device controls the UI so as to further present to the user the deliverable time (for example, as shown in the speech bubble in FIG. 1, for Hotel B, it is to be delivered by 15:00, and for Hotel C, it is to be delivered by 16:00) for each of the one or more candidates. It can be done.

[0055] The delivery destination communication means (for example, the delivery destination information acquisition unit 71 of the server 1 in FIG. 4) of the second information processing device further When the delivery of the user's article to the delivery destination is completed, obtains a notification to that effect from at least one of the administrator (for example, the delivery destination terminal 7 of the administrator of Hotel B in FIG. 4) and the delivery person (for example, the delivery person terminal 6 of the delivery person H in FIG. 4), The second information processing device (for example, the server 1 in FIG. 4) When the notification that the delivery is completed is obtained within the deliverable time, notifies the user (for example, the user terminal 5 in FIG. 2 of the user U in FIG. 1) that the delivery is completed, and when the notification that the delivery is completed is not obtained within the deliverable time, further includes a user notification means (for example, the user communication unit 73 in FIG. 4) for notifying the user (for example, the user terminal 5 in FIG. 2 of the user U in FIG. 1) that the delivery is delayed. It is possible.

[0056] The first information processing device (for example, the locker UI device 4 in FIG. 4) When the delivery destination of the item (for example, the luggage M in FIG. 1) of the user (for example, the user U in FIG. 1) is received (for example, when B Hotel among B Hotel and C Hotel in FIG. 1 is received), a facility storage control means (for example, the locker control unit 52 in FIG. 4) that permits storage of the item in the predetermined closed space (for example, the locker box R in FIG. 1) of the storage facility (for example, the locker facility 3 in FIG. 1), can further include.

[0057] The first information processing device is a device disposed in the storage facility (for example, the locker facility 3 in FIG. 1), can be made like this.

[0058] The first information processing device is a terminal (for example, the user terminal 5 in FIG. 2) carried by the user (for example, the user U in FIG. 1), can be made like this.

Explanation of Signs

[0059] 1 ··· Server, 2 ··· Locker management system, 3 ··· Locker facility, 4 ··· Locker UI device, 5 ··· User terminal, 6 ··· Delivery person terminal, 7 ··· Delivery destination terminal, 11, 11-1, 11-4 ··· CPU, 12 ··· ROM, 13 ··· RAM, 14 ··· Bus, 15 ··· Input / output interface, 16 ··· Input unit, 17 ··· Output unit, 18, 18-1, 18-4 ··· Storage unit, 19, 19-1, 19-4 ··· Communication unit, 20 ··· Drive, 40 ··· Removable media, 51 ··· UI control unit, 52 ··· Locker control unit other equipment state acquisition unit, 53 ··· Delivery request reception unit, 54 ··· Locker control unit, 61 ··· Delivery destination state DB, 62 ··· Own equipment state DB, 71 ··· Delivery destination information acquisition unit, 72 ··· Delivery destination communication unit, 73 ··· User communication unit, R ··· Locker box

Claims

1. An information processing system for supporting the execution of a service in which when an article is deposited by a user in a storage facility that can be temporarily stored at a predetermined location, the article is taken out of the storage facility by a delivery person other than the user and delivered to a delivery destination designated by the user, comprising: A first information processing device having a function of presenting predetermined information to the user; A second information processing device capable of communicating with the first information processing device; In an information processing system including: The first information processing device: Before the article is deposited in a predetermined closed space of the storage facility, a UI (User Interface) for presenting one or more candidates for the delivery destination to the user and receiving an operation of selecting a predetermined one from the one or more candidates as the delivery destination is provided. It comprises UI control means for controlling; The second information processing device: Delivery destination information acquisition means for acquiring, as delivery destination information, information indicating the delivery destination received in the first information processing device; A delivery destination communication means for notifying at least one of the administrator of the delivery destination specified by the acquired delivery destination information and the delivery person that it is necessary to deliver the article deposited in the predetermined closed space of the storage facility at the predetermined location to the delivery destination; An information processing system comprising.

2. The UI control means of the first information processing device controls the UI to further present the delivery available time to the user for each of the one or more candidates. The information processing system according to claim 1.

3. The delivery destination communication means of the second information processing device further: When the delivery of the user's article to the delivery destination is completed, a notification to that effect is obtained from at least one of the administrator and the delivery person, The second information processing device: When the notification indicating that the delivery has been completed is acquired within the deliverable time, notify the user that the delivery has been completed. When the notification indicating that the delivery has been completed is not acquired within the deliverable time, further include user notification means for notifying the user that the delivery is delayed. The information processing system according to claim 2.

4. The first information processing device When the delivery destination of the item of the user is accepted, include facility storage control means for permitting storage of the item in the predetermined closed space of the storage facility. The information processing system according to claim 1, further including the above.

5. The first information processing device is a device disposed in the storage facility. The information processing system according to claim 1.

6. The first information processing device is a terminal carried by the user. The information processing system according to claim 1.

7. An information processing system for supporting the execution of a service in which when an item is stored by a user in a storage facility that can be temporarily stored at a predetermined location, the item is taken out of the storage facility by a delivery person other than the user and delivered to a delivery destination designated by the user, including A first information processing device having a function of presenting predetermined information to the user, A second information processing device capable of communicating with the first information processing device, An information processing method in an information processing system including the above, As steps executed by the first information processing device, Before the item is stored in a predetermined closed space of the storage facility, include a UI (User Interface) control step of controlling a UI for presenting one or more delivery destination candidates to the user and receiving an operation of selecting a predetermined one from the one or more candidates as the delivery destination. As steps executed by the second information processing apparatus, A delivery destination information acquisition step of acquiring, as delivery destination information, information indicating the delivery destination received in the first information processing apparatus; A delivery destination notification step of notifying at least one of the administrator of the delivery destination specified by the acquired delivery destination information and the delivery person that it is necessary to deliver the article stored in the predetermined closed space of the storage facility at the predetermined location to the delivery destination; Including, An information processing method.

8. When an article is deposited by a user in a storage facility that can be temporarily stored at a predetermined location, an information processing system that supports the execution of a service in which the article is taken out of the storage facility by a delivery person other than the user and delivered to a delivery destination designated by the user, A first information processing apparatus having a function of presenting predetermined information to the user; A second information processing apparatus capable of communicating with the first information processing apparatus; A program for causing a computer that controls an information processing system including the above to execute, On the computer that controls the first information processing apparatus, Before the article is deposited in a predetermined closed space of the storage facility, a UI (User Interface) control step of presenting one or more candidates for the delivery destination to the user and accepting an operation of selecting a predetermined one from the one or more candidates as the delivery destination is executed Including control processing, On the computer that controls the second information processing apparatus, A delivery destination information acquisition step of acquiring, as delivery destination information, information indicating the delivery destination received in the first information processing apparatus; A delivery destination notification step of notifying at least one of the administrator of the delivery destination specified by the obtained delivery destination information and the delivery person that it is necessary to deliver the article stored in the predetermined closed space of the storage facility at the predetermined location to the delivery destination; Execute a control process including Program.

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