Information processing device, information processing method, information processing program, and information processing system

Abstract

To provide a technique that enable provision of footage of an order inspection and packaging process to ensure safety.SOLUTION: An information processing device is provided, comprising an acquisition unit for acquiring order information of a product ordered by a customer, a video processing unit for storing an inspection and packaging video obtained by associating a captured video of inspection and packing work, including inspection and / or packaging of the product, with the order information, an access information generation unit for generating access information to the inspection and packaging video, and an issuance unit for issuing the access information.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure relates to an information processing device, an information processing method, an information processing program, and an information processing system. [Background technology]

[0002] Conventionally, technologies for improving the efficiency of packaging and inspection in logistics have been proposed. For example, Patent Document 1 discloses a technology related to a packaging device that can perform simple and error-free inspection work in product packaging work and can effectively prevent fraudulent work.

[0003] Systems that take into consideration the user who ordered the product have also been proposed. For example, Patent Document 2 discloses a technology relating to an online sales system that allows the purchaser to confirm the safety of the product. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Publication No. 2020-42430 [Patent Document 2] Japanese Patent Application Laid-Open No. 2003-256679 Summary of the Invention [Problem to be solved by the invention]

[0005] For example, customers and logistics companies may want to check the handling status of products. For example, problems may arise when products arrive at a customer's home, such as poor packaging, damaged products, or incorrect quantities (missing products). When submitting a complaint or inquiry, customers may want to check the inspection and packaging conditions. For logistics companies, if the inspection and packaging processes cannot be verified, there is a risk of being unable to provide a sufficient explanation or determine responsibility for defects. Therefore, in order to explain a safe and appropriate inspection and packaging process, it is necessary to take photographs of the inspection and packaging process. Furthermore, even when a customer is sending a product to another party, being able to verify the inspection and packaging process can help ensure the safety of the customer and the safety of the logistics company's services. For example, safety for customers means that products are inspected and packaged properly before shipping, and that the products arrive without defects. For logistics companies, safety means, for example, showing customers videos of the inspection and packaging process, which is expected to prevent customers from misunderstanding or making malicious complaints about the packaging condition and quantity of the delivered goods. It is also expected that logistics companies will need to reflect customer specifications such as packaging format.

[0006] The technology disclosed herein has been made in consideration of the above points, and aims to provide an information processing device, information processing method, information processing program, and information processing system that, compared to conventional technologies, can provide video of the inspection and packaging process for orders and ensure safety. [Means for solving the problem]

[0007] In order to achieve the above object, the information processing device according to the present disclosure includes an acquisition unit that acquires order information of products ordered by customers, a video processing unit that associates the order information with a video recording of an inspection and packing operation, including the work of inspecting and / or packing the products, and saves the video as an inspection and packing video, an access information generation unit that generates access information to the inspection and packing video, and an issuing unit that issues the access information.

[0008] In addition, in the information processing device, the access information generation unit generates, as the access information, first access information for providing the inspection and packing video to a customer and / or second access information for providing the inspection and packing video to an administrator.

[0009] In addition, in the information processing device, the video processing unit obtains the start and end times of the inspection and packing work corresponding to the order information, cuts out a video from the start to the end of the inspection and packing work from the video of the inspection and packing work, masks information that identifies the worker performing the work that is shown in the cut-out video, and saves it as a first inspection and packing video.

[0010] In addition, in the information processing device, the video processing unit obtains the start and end times of the inspection and packing work corresponding to the order information, cuts out a video from the start to the end of the inspection and packing work from the video of the inspection and packing work, adds at least work information to the cut out video, and saves it as a second inspection and packing video.

[0011] In addition, the information processing device further includes a management unit, and when the management unit receives a notification that there has been complaint information from the customer, the video processing unit further adds the complaint information to the second inspection and packing video.

[0012] In addition, in the information processing device, the issuing unit notifies an administrator of access information for the second inspection and packing video to which the complaint information has been added, and the management unit receives and stores the confirmation results of the inspection and packing video from the administrator.

[0013] In addition, in the information processing device, the management unit determines whether or not there is a need to provide a video to the customer based on the received confirmation result, and if it is determined that there is a need to provide a video to the customer, the video processing unit performs a masking process on the cut-out video and saves it as a first inspection and packing video, and if it is determined that there is a need to provide a video to the customer, the access information generation unit generates first access information as the access information for providing the inspection and packing video to the customer.

[0014] In order to achieve the above-mentioned object, the information processing method disclosed herein executes a process in which a computer acquires order information for a product ordered by a customer, associates the order information with a video recording of an inspection and packing process including the work of inspecting and / or packing the product, saves the video as an inspection and packing video, generates access information to the packing video, and issues the access information.

[0015] In order to achieve the above-mentioned objective, the information processing program disclosed herein causes a computer to execute the following process: acquire order information for a product ordered by a customer; associate the order information with a video recording of an inspection and packing process, including the work of inspecting and / or packing the product, save the video as an inspection and packing video; generate access information to the packing video; and issue the access information.

[0016] In order to achieve the above-mentioned objective, the information processing system according to the present disclosure includes an acquisition unit that acquires order information for products ordered by customers, a video processing unit that associates the order information with a video recording of an inspection and packing operation, including the work of inspecting and / or packing the products, and saves the video as an inspection and packing video, an access information generation unit that generates access information to the inspection and packing video, and an issuing unit that issues the access information. [Effects of the Invention]

[0017] According to the present disclosure, it is possible to provide an information processing device, an information processing method, an information processing program, and an information processing system that provide video of the inspection and packaging process of an order and enable safety to be ensured. [Brief explanation of the drawings]

[0018] [Figure 1] FIG. 1 is a diagram showing an example of the configuration of an information processing system according to this embodiment. [Figure 2] FIG. 2 is a block diagram showing the hardware configuration of the information processing device according to this embodiment. [Figure 3]FIG. 3 is a diagram showing an example of a viewing screen for the inspection and packing video displayed on the user terminal side. [Figure 4] FIG. 4 is a diagram showing an example of a management screen of the inspection and packing video displayed on the manager terminal side. [Figure 5] FIG. 5 is a flowchart showing the flow of the first information processing by the information processing device. [Figure 6] FIG. 6 is a flowchart showing the flow of the second information processing by the information processing device. [Figure 7] FIG. 7 is a flowchart showing the flow of information processing in the second embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0019] An example of an embodiment of the present invention will be described below with reference to the drawings. The same reference numerals are used throughout the drawings to designate identical or equivalent components and parts. The dimensional proportions of the drawings are exaggerated for illustrative purposes and may differ from the actual proportions.

[0020] [First embodiment] A first embodiment will be described. Fig. 1 is a diagram showing an example of the configuration of an information processing system according to this embodiment. As shown in Fig. 1, in the information processing system 1, an information processing device 10, a user terminal 22, a product providing service 24, a logistics site 26, and an administrator terminal 28 are connected via a network N.

[0021] The user terminal 22 is a terminal that is carried and operated by a customer who is a user ordering a product via the product provision service 24, and that transmits order information (described later) to the product provision service 24. The terminal may be a smartphone, tablet, personal computer, or other terminal capable of browsing a website. Note that there may be multiple senders and recipients of a customer when sending a product to another person, for example.

[0022] The product provision service 24 is a website or application equipped with a server that provides a mail order site (EC site) for selling products. The product provision service 24 transmits received order information to the information processing device 10. The logistics site 26 is a site where products are packed and shipped based on the order information. At the logistics site 26, products are managed by a warehouse management system that manages product inventory and shipping. At the logistics site 26, a camera is installed to capture images of the workers' inspection and packing work, and a mechanism (not shown) is installed to notify the workers by display or audio. A video of the inspection and packing work is captured by the camera at the logistics site 26 and transmitted to the information processing device 10.

[0023] Inspection and packing work is work that includes inspecting and / or packing products at a logistics site. The flow from receiving products to shipping them is receiving, picking, inspecting, packing, and shipping, and the inspection and / or packing work within that flow is the inspection and packing work. At the logistics site 26, the inspection and packing work is constantly recorded and saved as video in a format that allows for identification of timestamps. In addition, timestamps for the inspection and packing work are recorded for order information. The recorded video of the inspection and packing work is sent to the information processing device 10 by batch processing at regular intervals and acquired by the acquisition unit 110. Note that the video processed for viewing by the video processing unit 112 is referred to as an inspection and packing video to distinguish it from the video of the inspection and packing work that is recorded as raw data and stored in a database in the data storage unit 102 of the information processing device 10, which will be described later.

[0024] The administrator terminal 28 is a terminal where the administrator checks the inspection and packing video for the administrator (second inspection and packing video) from the management screen when receiving complaint information from a customer who has viewed the inspection and packing video. The administrator terminal 28 records the check results of the inspection and packing video provided to the administrator and transmits them to the information processing device 10.

[0025] Fig. 2 is a block diagram showing the hardware configuration of an information processing device 10 according to this embodiment. As shown in Fig. 2, the information processing device 10 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a storage 14, an input unit 15, a display interface (I / F) 16, and a communication interface (I / F) 17. Each component is connected to each other via a bus 19 so as to be able to communicate with each other.

[0026] The CPU 11 is a central processing unit that executes various programs and controls each part. That is, the CPU 11 reads a program from the ROM 12 or the storage 14 and executes the program using the RAM 13 as a work area. The CPU 11 controls each of the above components and performs various arithmetic processing in accordance with the program stored in the ROM 12 or the storage 14. In this embodiment, the ROM 12 or the storage 14 stores an image analysis program.

[0027] The ROM 12 stores various programs and various data. The RAM 13 temporarily stores programs or data as a working area. The storage 14 is configured with a storage device such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) and stores various programs including the operating system and various data.

[0028] The input unit 15 includes a pointing device such as a mouse and a keyboard, and is used to perform various inputs.

[0029] The display interface 16 is, for example, a liquid crystal display, and displays various information. The display interface 16 may function as the input unit 15 by adopting a touch panel system.

[0030] The communication interface 17 is an interface for communicating with other devices such as terminals, and uses standards such as Ethernet (registered trademark), FDDI, and Wi-Fi (registered trademark).

[0031] When executing the above information processing program, the information processing device 10 uses the above hardware resources to realize various functions. The functional configuration realized by the information processing device 10 will be described.

[0032] FIG. 1 is a block diagram showing an example of the functional configuration of an information processing device 10. As shown in FIG.

[0033] 1, the information processing device 10 has, as its functional components, a data storage unit 102, an acquisition unit 110, a video processing unit 112, an access information generation unit 114, and an issuing unit 116. Each functional component is realized by the CPU 11 reading and executing an information processing program stored in the ROM 12 or the storage 14.

[0034] The data storage unit 102 stores order information, inspection and packing videos, access information, customer complaint information, and the results of complaint information confirmation, which will be described later. The data storage unit 102 also stores videos of the inspection and packing work acquired from the logistics site 26 in a database for storing videos. Note that while it is assumed that videos sent from the logistics site 26 are continuously recorded videos, in consideration of resource conservation, it is also possible to store or extend the storage period for only videos that include work for specific orders that require viewing of the work. Note that the database stores raw video data received from the logistics site 26 as is.

[0035] The acquisition unit 110 acquires video of the inspection and packing work recorded at the logistics site 26 and stores it in the database of the data storage unit 102. The acquisition unit 110 acquires order information from the product provision service 24.

[0036] Order information includes personal information related to the order (such as the customer's name, email address, and address), information about the ordered products, and information such as requests to view the inspection and packaging process. Orders for which the customer has requested viewing or for which complaint information has been notified are referred to as "specific orders." Note that requests to view from customers may be accepted separately from the order information, after the products have arrived.

[0037] As will be described below, the video processing unit 112 creates and stores a first inspection and packing video to be provided to the customer and a second inspection and packing video to be provided to the manager. These inspection and packing videos are stored with necessary information added as appropriate.

[0038] The video processing unit 112 acquires a video of the inspection and packing work for a specific order for which a viewing request has been made, performs predetermined processing, creates a first inspection and packing video to be provided to the customer, and stores the video in the data storage unit 102. The first inspection and packing video is created by performing predetermined processing, such as cutting out and masking the video of the inspection and packing work, in association with the customer's order information.

[0039] In this embodiment, the first inspection and packing video to be provided to the customer and the second inspection and packing video to be provided to the administrator are stored separately. However, the first inspection and packing video can be viewed and confirmed on the management screen accessible to the administrator in the same way as the customer. This is to ensure proper management of the videos provided to customers. The second inspection and packing video for the administrator provides more detailed information, such as work information and complaint information. The work information is information about the work performed by the worker, including information such as the worker ID, action category, and work time for each action category. Action categories include, for example, setting up, inspection, issuing / temporarily placing address labels, assembling cardboard boxes, packing / filling with cushioning material, enclosing invoices, sealing boxes, returning containers, and temporarily leaving the area. The worker's actions are analyzed from videos captured by a camera to measure work time at the granularity of each action category, and detected and undetected actions are visualized. The analysis provides information that allows for understanding which action categories workers are slow at, whether there is variation, whether certain action categories have been skipped, and how often this occurs. By communicating this work information to managers, it is possible to issue instructions for improvement or make decisions about reassignment.

[0040] The video clipping and masking process performed by the video processing unit 112 will now be described. For a specific order, the start and end times of the inspection and packing work are obtained, and video from the start to the end is clipped from the video of the inspection and packing work. The start and end times of the inspection and packing work can be obtained by referring to the timestamps of the inspection and packing work for the order in the order information. The masking process involves removing the face of the worker and any surrounding background environment of the worker that is not related to the work content from the clipped video. In this way, information that identifies the worker performing the work shown in the clipped video is masked.

[0041] Furthermore, when complaint information is received after the product has arrived at the customer, the video processing unit 112 stores a second inspection and packing video in the data storage unit 102 to provide to the manager. The second inspection and packing video is created by obtaining a video of the inspection and packing work for the order corresponding to the complaint information from the data storage unit 102, and adding work information and complaint information to a video cut out from the video of the inspection and packing work. The correspondence format may be, for example, a database format that associates a video ID with the order ID of the order information.

[0042] The access information generation unit 114 generates access information for the inspection and packing video. The access information generation unit 114 generates first access information for the first inspection and packing video to be provided to a customer. When a second inspection and packing video is created and saved, the access information generation unit 114 generates second access information to be provided to an administrator. The first access information may be, for example, a permalink that allows access to the first inspection and packing video. The permalink may be a character string or a two-dimensional barcode. The permalink to the first inspection and packing video may be embedded in the website of the product provision service 24 and may be in a format that can be viewed via an API. The second access information may be, for example, a permalink that allows access to the second inspection and packing video and may be in a format that can be viewed on an administration screen.

[0043] The issuing unit 116 transmits the generated first access information to the user terminal 22. The issuing unit 116 transmits the first access information to the user terminal 22, for example, by sending the access information to an email address included in the order information. The first access information may also be designed to be transmitted to the product provision service 24 and transmitted via the product provision service 24, rather than being transmitted from the information processing device 10 to the user terminal 22.

[0044] Furthermore, the issuing unit 116 may print the access information as a two-dimensional barcode on a destination label on a shipping slip or the like enclosed in the product packaging, instead of transmitting the access information to the user terminal 22. If a two-dimensional barcode that transitions to a viewing screen is printed on a shipping slip or the like enclosed with the product, the customer can view the packaging video when the product arrives at their door, without issuing and transmitting access information.

[0045] When the second access information is generated, the issuing unit 116 notifies the administrator terminal 28 of the generated second access information.

[0046] The management unit 118 receives notification that there is complaint information and manages records of the results of the complaint information verification. The complaint information is entered through a viewing screen for customers, which will be described later, and transmitted via the product provision service 24. When the management unit 118 receives notification of complaint information, it instructs each unit (the video processing unit 112, the access information generation unit 114, and the issuing unit 116) to control the provision of a video for the administrator. In response to the instruction from the management unit 118, the video processing unit 112 stores a second inspection and packing video, the access information generation unit 114 generates second access information, and the issuing unit 116 notifies the administrator terminal 28 of the second access information. The management unit 118 receives records of the results of the complaint information verification from the administrator terminal 28 and stores them in the data storage unit 102. The management unit 118 may also notify the customer's user terminal 22 or the product provision service 24 of the verification results.

[0047] FIG. 3 is a diagram showing an example of a viewing screen for the inspection and packing video displayed on a user terminal. The viewing screen for customers shown in FIG. 3 is a screen that can be viewed from the transmitted first access information, and the first inspection and packing video can be played / stopped from a playback interface (3A). It also includes a display area (3B) for entering an evaluation of the inspection and packing video, and a display area (3C) for reporting a complaint if there is a problem. A customer who has viewed the first inspection and packing video can report a problem directly from the viewing screen by entering and submitting complaint information in the display area (3C). In this way, feedback information including the customer's evaluation and, if entered, complaint information is transmitted to the product provision service 24. The feedback information may also be transmitted directly to the information processing device 10.

[0048] FIG. 4 is a diagram showing an example of a management screen for inspection and packing videos displayed on the administrator terminal. The management screen for the administrator shown in FIG. 4 is a screen that can be viewed using the second access information issued for the administrator, and the second inspection and packing video can be played / stopped using a playback interface (4A). Note that the first inspection and packing video that a customer views may be selected for viewing. The management screen also includes a display area (4B) for displaying complaints about the inspection and packing video, and a display area (4C) for entering the results of the review of the complaints about the inspection and packing video. By recording the review results of the inspection and packing video, logistics companies using this system can explain whether there were any defects in the inspection and packing process, thereby improving their service.

[0049] Next, the operation of the information processing device 10 will be described. The CPU 11 reads out an information processing program stored in the ROM 12 or storage 14, expands it in the RAM 13, and executes it to perform information processing. Fig. 5 is a flowchart showing the flow of a first information processing by the information processing device 10. Fig. 6 is a flowchart showing the flow of a second information processing by the information processing device 10. The first information processing executes processing related to providing videos to customers, and the second information processing executes processing related to providing videos to administrators.

[0050] The first information processing will be described. In step S100, the CPU 11 acquires a video of the inspection and packing work from the logistics site 26 and stores it in the data storage unit 102. Note that the storage of the video in this step may be performed by batch processing at a predetermined time interval or the like.

[0051] In step S102, the CPU 11 acquires order information from the product providing service 24.

[0052] In step S104, CPU 11 determines whether the order information includes a request for viewing from the customer. If there is a request for viewing, the process proceeds to step S104. If there is no request for viewing, the process returns to step S102 to process the next order information.

[0053] In step S106, if there is a viewing request, the CPU 11 acquires from the data storage unit 102 a video of the inspection and packing work corresponding to the specific order for which the viewing request has been made.

[0054] In step S108, the CPU 11 acquires the start and end points of the inspection and packing work for the specific order from the acquired video of the inspection and packing work, and cuts out the video from the start to the end from the video of the inspection and packing work.

[0055] In step S110, the CPU 11 performs a masking process on the cut-out moving image and stores it as a first inspection and packing moving image.

[0056] In step S112, the CPU 11 generates first access information for providing the first inspection and packing video to the customer for the stored first inspection and packing video.

[0057] In step S114, the CPU 11 transmits the generated first access information to the user terminal 22.

[0058] Next, the second information processing when a notification of complaint information is received will be described. In step S200, the CPU 11 receives a notification from the product provision service 24 that complaint information has been received. The notification includes the complaint content of the complaint information and the order ID that is the subject of the complaint. The complaint content is, for example, the content entered in FIG. 3 (3C). Note that, although the example shows a case where a notification of complaint information is received, feedback information may also be obtained from the product provision service 24 to determine whether it contains complaint information.

[0059] In step S202, the CPU 11 acquires the order information corresponding to the complaint information from the data storage unit 102.

[0060] In step S204, the CPU 11 acquires from the data storage unit 102 a video of the inspection and packing work corresponding to the acquired order information.

[0061] In step S206, the CPU 11 acquires the start and end points of the inspection and packing work for the specific order from the acquired video of the inspection and packing work, and cuts out a video from the start to the end of the inspection and packing work. Note that the video cut out in the processing of step S108 of the first information processing described above may be saved in the data storage unit 102 and reused in this step.

[0062] In step S208, the CPU 11 adds the work information and the complaint information to the extracted moving image, and stores the result as a second inspection and packing moving image.

[0063] In step S210, the CPU 11 generates second access information for the stored second inspection and packing video to be provided to the administrator.

[0064] In step S212, the CPU 11 notifies the generated second access information to the administrator terminal 28. In the administrator terminal 28, the administrator checks the second inspection and packing video on the management screen based on the notified second access information, enters the confirmation result, and transmits it to the information processing device 10.

[0065] In step S214, the CPU 11 accepts a record of the confirmation result from the administrator terminal 28 and stores it in the data storage unit 102. The stored confirmation result may be communicated to the customer as needed.

[0066] As described above, the information processing device according to the first embodiment provides a video of the inspection and packing process of an order, making it possible to ensure safety.

[0067] (Variation) The information processing system is not limited to the example of the embodiment described above, and can be modified as appropriate.

[0068] For example, in the above-described embodiment, a video of the raw data being inspected and packed is saved, and a first inspection and packing video and first access information, as well as a second inspection and packing video and second access information, are generated. However, this is not limited to this. For example, when a video of the raw data being inspected and packed during work is received, a first inspection and packing video and first access information, as well as a second inspection and packing video and second access information, may be generated. Alternatively, a video of the raw data being inspected and packed during work may not be saved, and the received video may be used directly to generate a first inspection and packing video and first access information, as well as a second inspection and packing video and second access information.

[0069] Furthermore, for example, when there is a viewing request, the video processing unit 112 may notify the packing worker that the work is to inspect and pack a specific order. This alerts the worker that they are being asked to check the packaging, and the worker can understand that more careful packing is required.

[0070] In addition, a customer's viewing request may include information about the reason for the request, such as "I need a video of the packing process because I have a gift / message included" or "I need a video of the packing process because the product is fragile." Furthermore, request information regarding packaging at the time of ordering may be added to the order information. Examples of the request information include information such as "I don't mind dents in the packaging material" or "I prioritize speedy delivery," as well as requests for specific locations to be filmed during the packing process. Examples of specific locations to be filmed during the packing process include showing the contents of the box or all six sides of the product box. If the video processing unit 112 includes a request for specific locations to be filmed during the packing process, the video processing unit 112 may notify the worker at the logistics site 26 of the request information. This enables the inspection and packing work to be performed in accordance with the customer's request. Furthermore, since there may be restrictions on the locations that can be filmed depending on the installation location of the cameras at the logistics site 26, notifying the worker of the request information allows the worker to, for example, work so that the camera captures the requested locations.

[0071] The video processing unit 112 may also automatically identify the inspection and packing video and notify the administrator. For example, it may automatically detect a product package with a crushed box from the video of the inspection and packing work, and notify the administrator terminal 28. The automatic identification may be performed by using a trained model that has been trained in advance through machine learning, and then automatically edit and detect the product.

[0072] [Second embodiment] A second embodiment will now be described. In the first embodiment, a video is provided to a customer when there is a viewing request from the customer, and when complaint information is notified, a video is provided to an administrator in the second information processing. On the other hand, in the second embodiment, the administrator checks the video upon receiving notification of the complaint information and determines whether to provide the video to the customer. Note that the configurations of the information processing system 1 and the information processing device 10 are the same as those in the first embodiment, and therefore the same reference numerals are used and the description thereof will be omitted.

[0073] FIG. 7 is a flowchart showing the flow of information processing in the second embodiment.

[0074] In step S300, the CPU 11 receives a notification from the product providing service 24 that there is complaint information.

[0075] In step S302, the CPU 11 acquires the order information corresponding to the complaint information from the data storage unit 102.

[0076] In step S304, the CPU 11 acquires from the data storage unit 102 a video of the inspection and packing work corresponding to the acquired order information.

[0077] In step S306, the CPU 11 acquires the start and end points of the inspection and packing work for the specific order from the acquired video of the inspection and packing work, and cuts out the video from the start to the end of the inspection and packing work.

[0078] In step S308, the CPU 11 adds the work information and the complaint information to the extracted video, and stores the video as a second inspection and packing video.

[0079] In step S310, the CPU 11 generates second access information for the stored second inspection and packing video to be provided to the administrator.

[0080] In step S312, the CPU 11 notifies the generated second access information to the administrator terminal 28. In the administrator terminal 28, the administrator checks the second inspection and packing video on the management screen based on the notified second access information, enters the confirmation result including the necessity of providing the video to the customer, and transmits it to the information processing device 10.

[0081] In step S314, the CPU 11 receives and stores the confirmation result from the administrator terminal 28.

[0082] In step S316, the CPU 11 determines whether or not it is necessary to provide a video to the customer based on the confirmation result. If it is determined that it is necessary, the process proceeds to step S318, and if it is determined that it is not necessary, the process ends.

[0083] In step S318, the CPU 11 performs a masking process on the moving image cut out in step S306 and stores the result as a first inspection and packing moving image.

[0084] In step S320, the CPU 11 generates first access information for providing the first inspection and packing video to the customer for the stored first inspection and packing video.

[0085] In step S322, the CPU 11 transmits the generated first access information to the user terminal 22.

[0086] As described above, the information processing device according to the second embodiment provides a video of the inspection and packing process for an order that has received a complaint, thereby making it possible to ensure safety.

[0087] Furthermore, in the above-described embodiments, an example has been described in which a video is provided to the manager when complaint information is notified, but this is not limiting. For example, a viewing request for an order from the manager may be received from the manager terminal 28, and a second inspection and packing video may be saved, and second access information may be generated and notified. The manager may make a viewing request by specifying an order ID, or may make a viewing request for a certain range of order IDs at once. This allows a video to be provided to the manager in order to comprehensively check the status of the inspection and packing work, for example, in cases where there are many complaints.

[0088] In the above embodiments, the information processing performed by the CPU after reading the software (program) may be performed by various processors other than the CPU. Examples of such processors include programmable logic devices (PLDs) whose circuit configuration can be changed after fabrication, such as field-programmable gate arrays (FPGAs), and dedicated electrical circuits, such as application-specific integrated circuits (ASICs), which are processors with circuit configurations specifically designed to perform specific processing. The information processing may be performed by one of these processors, or by a combination of two or more processors of the same or different types (e.g., multiple FPGAs, or a combination of a CPU and an FPGA). The hardware structure of these processors is, more specifically, an electrical circuit that combines circuit elements such as semiconductor devices.

[0089] In the above embodiment, the information processing program is pre-stored (installed) in a ROM or storage device, but the present invention is not limited to this. The program may be provided in a form recorded on a non-transitory recording medium such as a CD-ROM (Compact Disk Read Only Memory), a DVD-ROM (Digital Versatile Disk Read Only Memory), or a USB (Universal Serial Bus) memory. The program may also be downloaded from an external device via a network. [Explanation of symbols]

[0090] 1. Information Processing Systems 10. Information processing equipment 22 User terminal 24 Product provision services 26 Logistics site 28 Administrator terminal 102 Data storage unit 110 Acquisition Department 112 Video Processing Unit 114 Access information generation unit 116 Publishing Department 118 Management Department

Claims

1. an acquisition unit that acquires order information of products ordered by customers; a video processing unit that associates the order information with a video that records an inspection and packing operation including the operation of inspecting and / or packing the products, and stores the video as an inspection and packing video; an access information generating unit that generates access information to the inspection and packing video; an issuing unit that issues the access information; An information processing device comprising:

2. 2. The information processing device according to claim 1, wherein the access information generation unit generates, as the access information, first access information for providing the inspection and packing video to a customer and / or second access information for providing the inspection and packing video to an administrator.

3. The video processing unit acquires the start and end times of the inspection and packing work corresponding to the order information, and cuts out a video from the start to the end of the inspection and packing work from the video of the inspection and packing work, and The information processing device according to claim 1 , wherein information that identifies the worker performing the work and that is shown in the extracted video is masked and the extracted video is saved as a first inspection and packing video.

4. The video processing unit acquires the start and end times of the inspection and packing work corresponding to the order information, and cuts out a video from the start to the end of the inspection and packing work from the video of the inspection and packing work, and The information processing device according to claim 1 , further comprising: adding at least operation information to the extracted video and storing the video as a second inspection and packing video.

5. Further comprising a management department; The management department receives a notification that there is a complaint from a customer, In the case where the above-mentioned claim information is received, The information processing device according to claim 4 , wherein the video processing unit further adds the complaint information to the extracted video and stores the video as the second inspection and packing video.

6. The issuing unit notifies an administrator of access information for the second inspection and packing video to which the complaint information has been added, The information processing device according to claim 5 , wherein the management unit receives and stores a confirmation result of the inspection and packaging video from the manager.

7. The management unit determines whether or not there is a need to provide a video to the customer based on the received confirmation result, When it is determined that it is necessary to provide the video to the customer, the video processing unit performs a masking process on the cut-out video and stores it as a first inspection and packing video, 7. The information processing device according to claim 6, wherein when it is determined that there is a need to provide a video to a customer, the access information generation unit generates, as the access information, first access information for providing the first inspection and packing video to the customer.

8. The computer Obtain order information for products ordered by customers, The order information is associated with a video recording of an inspection and packing operation including the operation of inspecting and / or packing the product, and the video is saved as an inspection and packing video; Generate access information to the inspection and packing video; issuing said access information; A method for processing information.

9. On the computer, Obtain order information for products ordered by customers, The order information is associated with a video recording of an inspection and packing operation including the operation of inspecting and / or packing the product, and the video is saved as an inspection and packing video; Generate access information to the inspection and packing video; issuing said access information; An information processing program that executes processing.

10. an acquisition unit that acquires order information of products ordered by customers; a video processing unit that associates the order information with a video that records an inspection and packing operation including the operation of inspecting and / or packing the products, and stores the video as an inspection and packing video; an access information generating unit that generates access information to the inspection and packing video; an issuing unit that issues the access information; An information processing system including:

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