System, computer, program, and information processing method

Abstract

To provide a novel system that is easy to install, a computer, a program and an information processing method.SOLUTION: The present invention is constructed in such a way that an area 54a corresponding to each room is displayed at a center terminal 50, and the state of each room is indicated to each area 54a. When call reception processing 14 is performed by the control unit 12 of a computer, identification information for a room allocated to a user terminal 30 is transmitted from the computer to the center terminal 50 due to the fact that the control unit 12 performs notification processing 16, and information is notified to the effect that prescribed processing has been carried out on a call button in the room due to the fact that the display mode of an area 54b corresponding to the room identified by the identification information changes.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure relates to a system, a computer, a program, and an information processing method. [Background technology]

[0002] Conventionally, call systems have been introduced in hospitals and nursing care facilities as systems that allow patients and care recipients to efficiently and quickly notify nursing staff and care staff of requests and emergencies. For example, one such call system is disclosed in Patent Document 1. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 2018-68488 Summary of the Invention [Problem to be solved by the invention]

[0004] Conventional call systems have the problem of requiring dedicated call devices to be installed in the rooms of patients in hospitals or care recipients in nursing homes, which is costly. Additionally, conventional call systems require wired connections between the call devices installed in each room and the computers and monitors installed in the staff room, which results in complex wiring.

[0005] The present disclosure has been made in consideration of these points, and aims to provide a new system, computer, program, and information processing method that are easy to install. [Means for solving the problem]

[0006] The system of the present disclosure comprises: a user terminal installed in a patient's room in a hospital or a care recipient's room in a care facility, the user terminal being assigned room identification information; a staff terminal held by a staff member of the hospital or nursing facility and assigned with the staff member's identification information; a central terminal installed at a predetermined location in the hospital or nursing facility; a computer that is communicably connected to the user terminal, the staff terminal, and the central terminal, and that has a control unit and a storage unit that perform call reception processing, notification processing, and call processing; Equipped with the storage unit stores identification information of a room assigned to the user terminal and identification information of a staff member assigned to the staff terminal in association with each other, at least a call button is displayed on the user terminal, and when a predetermined process is performed on the call button of the user terminal, information that the predetermined process has been performed on the call button and identification information of a room assigned to the user terminal or identification information of the user terminal are transmitted from the user terminal to the computer, whereby the control unit performs the call receiving process; an area corresponding to each room is displayed on the central terminal, and the status of each room is indicated in each area; when the control unit performs the call reception process, the control unit performs the notification process, thereby transmitting identification information of at least the room assigned to the user terminal from the computer to the central terminal, and the display mode of the area corresponding to the room with this identification information changes, thereby notifying information that a predetermined process has been performed on the call button in this room; A specified process is performed on the area where the display mode has changed on the central terminal, and when information that the specified process has been performed is sent from the central terminal to the computer, the control unit performs the call processing that enables calls to be made between the user terminal and the staff terminal.

[0007] In the system of the present disclosure, When the control unit performs the call receiving process, the control unit performs the notification process, and thereby the room identification information assigned to at least the user terminal is also transmitted from the computer to the staff terminal associated with the staff identification information corresponding to the room identification information, whereby the staff terminal notifies the user that a predetermined process has been performed on the call button; When a specified processing is performed on the staff terminal, information that the specified processing has been performed is sent from the staff terminal to the computer, and the control unit may perform the call processing that enables calls to be made between the user terminal and the staff terminal.

[0008] In the system of the present disclosure, When the control unit performs the notification process and sends at least the room identification information assigned to the user terminal from the computer to the staff terminal associated with the staff identification information corresponding to this room identification information, the staff terminal may display the room identification information for which a specified process was performed on the call button.

[0009] In the system of the present disclosure, When the control unit performs the notification processing and sends at least the room identification information assigned to the user terminal from the computer to the staff terminal associated with the staff identification information corresponding to this room identification information, the staff terminal may display the identification information of the patient or cared for person corresponding to the room identification information for which a specified processing was performed on the call button.

[0010] In the system of the present disclosure, A dedicated app may be installed on the user terminal, and when the dedicated app is executed on the user terminal, at least the call button may be displayed on the user terminal, and when the call button on the user terminal is pressed, information that a predetermined process has been performed on the call button and identification information of the room assigned to the user terminal may be transmitted from the user terminal to the computer.

[0011] In the system of the present disclosure, the storage unit stores identification information of a room assigned to the user terminal and identification information of a patient or a care recipient in association with each other; The area corresponding to each room displayed on the central terminal may also display identification information of the patient or care recipient.

[0012] In the system of the present disclosure, When the control unit performs the notification process, identification information of at least the room assigned to the user terminal is sent from the computer to the central terminal, so that the manner in which the area is displayed on the central terminal may differ when information is notified that a specified process has been performed on the call button in the room with this identification information and when a call is made between the user terminal and the staff terminal.

[0013] The computer of the present disclosure includes: A computer communicably connected to a user terminal installed in a patient's room in a hospital or a care recipient's room in a nursing facility and assigned with room identification information, a staff terminal carried by a staff member of the hospital or nursing facility and assigned with the staff member's identification information, and a central terminal installed at a predetermined location in the hospital or nursing facility, a control unit that performs call reception processing, notification processing, and call processing; a storage unit that stores identification information of a room assigned to the user terminal and identification information of a staff member assigned to the staff terminal in association with each other; Equipped with at least a call button is displayed on the user terminal, and when a predetermined process is performed on the call button of the user terminal, information that the predetermined process has been performed on the call button and identification information of a room assigned to the user terminal or identification information of the user terminal are transmitted from the user terminal to the computer, whereby the control unit performs the call receiving process; an area corresponding to each room is displayed on the central terminal, and the status of each room is indicated in each area; when the control unit performs the call reception process, the control unit performs the notification process, thereby transmitting identification information of at least the room assigned to the user terminal from the computer to the central terminal, and the display mode of the area corresponding to the room with this identification information changes, thereby notifying information that a predetermined process has been performed on the call button in this room; A specified process is performed on the area where the display mode has changed on the central terminal, and when information that the specified process has been performed is sent from the central terminal to the computer, the control unit performs the call processing that enables calls to be made between the user terminal and the staff terminal.

[0014] The program of the present disclosure is A program executed by a control unit of a computer to cause the control unit to perform call reception processing, notification processing, and call processing, The computer is communicably connected to a user terminal that is installed in a patient's room in a hospital or a care recipient's room in a nursing facility and is assigned room identification information, a staff terminal that is carried by a staff member of the hospital or nursing facility and is assigned staff identification information, and a central terminal that is installed at a predetermined location in the hospital or nursing facility, at least a call button is displayed on the user terminal, and when a predetermined process is performed on the call button of the user terminal, information that the predetermined process has been performed on the call button and identification information of a room assigned to the user terminal or identification information of the user terminal are transmitted from the user terminal to the computer, whereby the control unit performs the call receiving process; an area corresponding to each room is displayed on the central terminal, and the status of each room is indicated in each area; when the control unit performs the call reception process, the control unit performs the notification process, thereby transmitting identification information of at least the room assigned to the user terminal from the computer to the central terminal, and the display mode of the area corresponding to the room with this identification information changes, thereby notifying information that a predetermined process has been performed on the call button in this room; A specified process is performed on the area where the display mode has changed on the central terminal, and when information that the specified process has been performed is sent from the central terminal to the computer, the control unit performs the call processing that enables calls to be made between the user terminal and the staff terminal.

[0015] The information processing method of the present disclosure includes: An information processing method performed by a control unit of a computer, The computer is communicably connected to a user terminal that is installed in a patient's room in a hospital or a care recipient's room in a nursing facility and is assigned room identification information, a staff terminal that is carried by a staff member of the hospital or nursing facility and is assigned staff identification information, and a central terminal that is installed at a predetermined location in the hospital or nursing facility, The information processing method includes: a step in which at least a call button is displayed on the user terminal, and when a predetermined process is performed on the call button of the user terminal, information that the predetermined process has been performed on the call button and identification information of the room assigned to the user terminal or identification information of the user terminal are transmitted from the user terminal to the computer, whereby the control unit performs a call receiving process; an area corresponding to each room is displayed on the central terminal, and the status of each room is displayed in each area; when the control unit performs the call receiving process, the control unit performs a notification process to transmit at least identification information of the room assigned to the user terminal from the computer to the central terminal, thereby changing the display mode of the area corresponding to the room with this identification information, thereby notifying information that a predetermined process has been performed on the call button in this room; a step in which the control unit performs a predetermined process on the area whose display mode has changed on the central terminal, and when information that the predetermined process has been performed is transmitted from the central terminal to the computer, the control unit performs a call process to enable a call between the user terminal and the staff terminal; The present invention is characterized by the following features. [Effects of the Invention]

[0016] The system, computer, program, and information processing method disclosed herein can provide a new call system that is easy to install. [Brief explanation of the drawings]

[0017] [Figure 1] 1 is a schematic configuration diagram illustrating a configuration of a system according to an embodiment of the present disclosure. [Figure 2] FIG. 2 is a diagram showing the flow of information between each terminal and server in the system shown in FIG. [Figure 3] FIG. 10 is a diagram showing a screen displayed on an operation display unit of the user terminal. [Figure 4]FIG. 10 is a diagram showing a screen displayed on a display unit of a central terminal. [Figure 5] 1 is a flowchart showing a flow of information processing by a system according to an embodiment of the present disclosure. DETAILED DESCRIPTION OF THE INVENTION

[0018] Hereinafter, an embodiment of the present disclosure will be described with reference to the drawings. Figures 1 to 5 are diagrams showing a system 1, a server 10 (computer), an information processing method, and the like according to this embodiment.

[0019] <Overall configuration of System 1> As shown in FIG. 1, the system 1 according to the present embodiment includes a server 10 (computer), a user terminal 30, a call button 38, a staff terminal 40, a business phone 48, and a central terminal 50. The server 10 is communicatively connected to the user terminal 30, the staff terminal 40, and the central terminal 50. The user terminal 30 is a smartphone, a tablet terminal, or the like installed in a patient's room in a hospital or a care recipient's room in a nursing facility. The user terminal 30 installed in each room is assigned a room identification number (e.g., a room number). The call button 38 is installed in a common area such as a toilet, dining room, bathroom, or changing room. The staff terminal 40 is a smartphone, a tablet terminal, or the like carried by a staff member of the hospital or nursing facility. Each staff terminal 40 is assigned staff identification information (e.g., the name and staff number of the staff member). The business phone 48 is installed in a predetermined location (e.g., a staff room) in the hospital or nursing facility. The central terminal 50 is a computer, a touch panel, or the like installed in a predetermined location (for example, a staff room) in the hospital or nursing facility. The configuration of the server 10 and the terminals 30, 40, and 50 of the system 1 will be described below with reference to FIG.

[0020] <Server 10 configuration> The server 10 includes a control unit 12, a storage unit 20, and a communication unit 22. The storage unit 20 and the communication unit 22 are electrically connected to the control unit 12 via a bus or the like. The server 10 can be built and operated in an on-premise environment or a cloud environment. In an on-premise deployment, the server 10 is installed in a hospital or nursing home, allowing direct hardware control and management. This has the advantage of allowing for a high degree of control over security and data privacy. On the other hand, in a cloud-based deployment, the server 10 is built in a virtual environment located in a remote data center. This approach has the advantages of scalability, simplified maintenance, and reduced initial investment costs. In a cloud environment, a service provider can maintain and update the server 10 and provide access to services via the Internet.

[0021] The control unit 12 is configured as a microcomputer including a CPU and semiconductor memory, and controls the operation of the server 10. The control unit 12 executes various programs stored in the storage unit 20 to perform a call reception process 14, a notification process 16, and a call process 18. The call reception process 14 refers to a process performed by the control unit 12 when a predetermined process is performed on a call button (described later) of the user terminal 30, in response to which the control unit 12 transmits information that the predetermined process has been performed on the call button and identification information of the room assigned to the user terminal 30 from the user terminal 30 to the server 10. The notification process 16 refers to a process performed when the call reception process 14 is performed, in which at least identification information of the room assigned to the user terminal 30 is transmitted to the central terminal 50, in response to which the display mode of an area 54a (described later) corresponding to the room identified by this identification information is changed to notify the user that a predetermined process has been performed on the call button in this room. In addition, call processing 18 refers to processing that enables a call between the user terminal 30 and the staff terminal 40 when a specified process is performed on the area 54b whose display mode has changed on the central terminal 50 and information that the specified process has been performed is sent from the central terminal 50 to the server 10.

[0022] The storage unit 20 is configured with a hard disk drive (HDD), random access memory (RAM), read only memory (ROM), solid state drive (SSD), or the like. Various programs including the program of this embodiment are stored in the storage unit 20. The storage unit 20 also stores identification information of the user terminal 30, such as a serial code and telephone number, and identification information of a room assigned to the user terminal 30, in association with each other. The storage unit 20 also stores identification information of the staff terminal 40, such as a serial code and telephone number, and identification information of a staff member assigned to the staff terminal 40, in association with each other. The storage unit 20 also stores identification information of a room assigned to the user terminal 30 and identification information of a patient or care recipient (for example, the name and identification number of the patient or care recipient) in association with each other.

[0023] The communication unit 22 is connected to be able to communicate with the user terminal 30, the staff terminal 40, the central terminal 50, etc. via a communication network such as a wireless LAN or the Internet line.

[0024] <Configuration of User Terminal 30> As described above, the user terminal 30 is a smartphone, tablet terminal, or the like installed in a patient's room in a hospital or a care recipient's room in a nursing facility. The user terminal 30 has a control unit 32, an operation display unit 33, a microphone 34, a speaker 35, a storage unit 36, and a communication unit 37. The operation display unit 33, the microphone 34, the speaker 35, the storage unit 36, and the communication unit 37 are electrically connected to the control unit 32 via a bus or the like.

[0025] The control unit 32 is configured by a microcomputer including a CPU and a semiconductor memory, and controls the operation of the user terminal 30.

[0026] The operation display unit 33 is composed of, for example, a touch panel and a liquid crystal display, and functions as a means for the user to input various instructions and a means for displaying various information. Specifically, the user inputs operation signals to the control unit 32 by touching the touch panel. Such a touch panel is overlaid on the liquid crystal display. Furthermore, the liquid crystal display displays various information in response to instructions from the control unit 32.

[0027] The microphone 34 picks up the voice uttered by the user toward the user terminal 30 and surrounding sounds, converts them into digital data, and sends them to the control unit 32. The speaker 35 outputs voice and sound based on the audio information sent from the control unit 32.

[0028] The storage unit 36 is configured with an HDD, RAM, ROM, SSD, etc. The storage unit 36 stores text input by the user to the operation display unit 33, images and videos captured by a camera (not shown), etc. The storage unit 36 also stores identification information such as the serial code and telephone number of the user terminal 30 and identification information of the room assigned to the user terminal 30 in association with each other.

[0029] The communication unit 37 connects the control unit 32 to the server 10 via a communication network such as the Internet so as to be able to communicate with the server 10 in order to transmit and receive various data to and from the server 10.

[0030] <Configuration of call button 38> As described above, the call buttons 38 are installed in common areas such as toilets, dining rooms, bathrooms, and changing rooms, and when a patient or a care recipient presses the call button 38, information that the call button 38 has been pressed is transmitted to the server 10. Each call button 38 is assigned its own identification information.

[0031] <Configuration of staff terminal 40> As described above, the staff terminal 40 is a smartphone, tablet terminal, or the like carried by a staff member of a hospital or nursing facility. The staff terminal 40 has a control unit 42, an operation display unit 43, a microphone 44, a speaker 45, a memory unit 46, and a communication unit 47. The operation display unit 43, the microphone 44, the speaker 45, the memory unit 46, and the communication unit 47 are electrically connected to the control unit 42 via a bus or the like.

[0032] The control unit 42 is configured by a microcomputer including a CPU and semiconductor memory, and controls the operation of the staff terminal 40.

[0033] The operation display unit 43 is composed of, for example, a touch panel and a liquid crystal display, and functions as a means for the staff to input various instructions and a means for displaying various information. Specifically, the staff inputs operation signals to the control unit 42 by touching the touch panel. Such a touch panel is overlaid on the liquid crystal display. Furthermore, the liquid crystal display displays various information in response to instructions from the control unit 42.

[0034] The microphone 44 picks up the voices uttered by the staff member towards the staff terminal 40 and surrounding sounds, converts them into digital form, and sends them to the control unit 42. The speaker 45 outputs voices and sounds based on the audio information sent from the control unit 42.

[0035] The storage unit 46 is composed of a HDD, RAM, ROM, SSD, etc. The storage unit 46 stores text entered by staff into the operation display unit 43, images and videos captured by a camera (not shown), etc. The storage unit 46 also stores identification information such as the serial code and telephone number of the staff terminal 40, and identification information of the staff assigned to the staff terminal 40, in association with each other.

[0036] The communication unit 47 connects the control unit 42 to the server 10 via a communication network such as the Internet so as to be able to communicate with the server 10 in order to transmit and receive various data to and from the server 10.

[0037] <Business Phone 48 Configuration> As described above, the business phone 48 is installed in a predetermined location (for example, a staff room) in a hospital or a nursing home.

[0038] <Configuration of the central terminal 50> The central terminal 50 is a computer, a touch panel, or the like installed in a predetermined location (e.g., a staff room, etc.) in a hospital or nursing facility. The central terminal 50 has a control unit 52, a display unit 54, an operation unit 56, a memory unit 58, and a communication unit 59. The display unit 54, the operation unit 56, the memory unit 58, and the communication unit 59 are electrically connected to the control unit 52 via a bus or the like.

[0039] The control unit 52 is configured by a microcomputer including a CPU and a semiconductor memory, and controls the operation of the central terminal 50 .

[0040] The display unit 54 is composed of, for example, a liquid crystal display, and functions as a means for displaying various information. The display unit 54 displays various information in response to instructions from the control unit 52. The operation unit 56 is composed of, for example, a keyboard, a mouse, and functions as a means for inputting various instructions by the user. The user inputs operation signals to the control unit 52 using the operation unit 56. The operation unit 56 may be a touch panel. In this case, the touch panel is overlaid on the display unit 54.

[0041] The storage unit 58 is configured with an HDD, RAM, ROM, SSD, etc. The storage unit 58 stores identification information of the room assigned to the user terminal 30 and identification information of the patient or care recipient (for example, the name or identification number of the patient or care recipient) in association with each other.

[0042] The communication unit 59 connects the control unit 42 to the server 10 via a communication network such as the Internet so as to be able to communicate with the server 10 in order to send and receive various data to and from the server 10.

[0043] Next, an information processing method by the system 1 of this embodiment will be described with reference to Figs. 2 to 5. Fig. 2 is a diagram showing the flow of information between the terminals 30, 40, 50 and the server 10 in the system 1 shown in Fig. 1. Note that Fig. 2 omits the flow of information between the call button 38 and the business phone 48 and the server 10. Fig. 3 is a diagram showing a screen displayed on the operation display unit 33 of the user terminal 30. Fig. 4 is a diagram showing a screen displayed on the display unit 54 of the central terminal 50. Fig. 5 is a flowchart showing the flow of information processing by the system 1 of this embodiment.

[0044] 4, the display unit 54 of the central terminal 50 displays areas 54a corresponding to each room in the hospital or nursing home. Each area 54a displays identification information for the room (e.g., the room number). Each area 54a may also display identification information for the patient or care recipient residing in the room (e.g., the name of the patient or care recipient).

[0045] A dedicated app (application software) compatible with the system 1 of the present embodiment can be installed on the user terminal 30. When the app is installed on the user terminal 30 and launched, a screen such as that shown in FIG. 3 is displayed on the operation and display unit 33 of the user terminal 30. Specifically, the operation and display unit 33 displays a notice display area 33a, a video link display area 33b, and a call button display area 33c. The notice display area 33a displays text, images, videos, and the like of predetermined notices for patients in a hospital or care recipients in a nursing facility. The video link display area 33b is divided into multiple areas, each of which displays links and thumbnails of video sites such as YouTube (registered trademark). When a user clicks on a predetermined area in the video link display area 33b, the video corresponding to that area is displayed on the entire surface of the operation and display unit 33. The call button display area 33c displays the words "call button." When a patient at a hospital or a care recipient at a nursing home wants to call a staff member at the hospital or nursing home, they touch the call button display area 33c, and information that the call button has been pressed and identification information of the room to which the user terminal 30 is assigned are transmitted from the user terminal 30 to the server 10. When the call button display area 33c is pressed, information that the call button has been pressed and identification information of the user terminal 30 (e.g., identification information such as a serial code or telephone number of the user terminal 30) may be transmitted from the user terminal 30 to the server 10. In this case, the identification information of the user terminal 30, such as the serial code or telephone number, and the identification information of the room assigned to the user terminal 30 are stored in association with each other in the storage unit 20. Therefore, the control unit 12 can identify the identification information of the room assigned to the user terminal 30 from the identification information of the user terminal 30 transmitted to the server 10. Here, the information transmitted from the user terminal 30 to the server 10 is collectively referred to as call button press information.

[0046] In addition, when a patient or a person being cared for presses a call button 38 installed in a common area such as a toilet, dining room, bathroom, or changing room, information that the call button 38 has been pressed and identification information of the call button 38 are sent to the server 10.

[0047] When the control unit 12 of the server 10 receives call button press information from the user terminal 30 ("YES" in step S1 of FIG. 5), the control unit 12 performs call reception processing 14 (step S2 of FIG. 5). Then, after the call reception processing 14 is performed, the control unit 12 performs notification processing 16 (step S3 of FIG. 5). Specifically, based on the call button press information received from the user terminal 30, the control unit 12 transmits identification information of the room where the call button was pressed to the central terminal 50 via the communication unit 22. In this case, on the display unit 54 of the central terminal 50, the display mode of the area 54b corresponding to the room of the identification information transmitted from the server 10 to the central terminal 50 (for example, the area 54b for Room 303) changes (step S4 of FIG. 5). Specifically, the color of the area 54b corresponding to the room of the identification information transmitted from the server 10 to the central terminal 50 changes or flashes, or the words "Calling" are displayed in the area 54b. This allows a staff member in a predetermined location where the central terminal 50 is installed (e.g., a staff room) to notice that the patient or care recipient has pressed the call button. If a staff member in charge of the room where the call button was pressed is present in the predetermined location where the central terminal 50 is installed, the staff member performs a predetermined process on the area 54b whose display mode has changed. For example, the staff member operates the operation unit 56 of the central terminal 50 to click on the area 54b with a cursor displayed on the display unit 54. Alternatively, if the operation unit 56 is a touch panel, the staff member touches the location corresponding to the area 54b. As a result, processing information indicating that a predetermined process has been performed on the area 54b whose display mode has changed on the central terminal 50 is transmitted from the central terminal 50 to the server 10.

[0048] Furthermore, when the information that the call button 38 has been pressed and the identification information of the call button 38 are transmitted to the server 10, the information that the call button 38 has been pressed and the identification information of the call button 38 are displayed on the display unit 54 of the central terminal 50. This enables staff at the hospital or nursing facility to rush to the location where the call button 38 is installed.

[0049] Furthermore, when the control unit 12 performs the notification process 16 (step S3 in FIG. 5), the control unit 12 may transmit identification information of the room in which the call button was pressed to the staff terminal 40 via the communication unit 22 based on call button press information received by the server 10 from the user terminal 30. In this case, information that a predetermined process has been performed on the call button is notified by the staff terminal 40 (step S5 in FIG. 5). Specifically, a sound indicating that the call button has been pressed may be output from the speaker 45 of the staff terminal 40, or a message indicating that the call button has been pressed may be displayed on the operation display unit 43 of the staff terminal 40. Furthermore, at this time, identification information of the room in which the call button was pressed or identification information of the patient or care recipient in this room may be output by voice from the speaker 45 of the staff terminal 40 or displayed on the operation display unit 43. Then, when the staff member presses the answer button displayed on the operation display unit 43 of the staff terminal 40, processing information indicating that a predetermined process has been performed on the staff terminal 40 is transmitted from the staff terminal 40 to the server 10.

[0050] When the control unit 12 of the server 10 receives processing information from the central terminal 50 or the staff terminal 40 ("YES" in step S6 of FIG. 5), the control unit 12 performs call processing 18 (step S7 of FIG. 5). Specifically, the control unit 12 transmits a call start instruction to each of the user terminal 30 and the staff terminal 40 via the communication unit 22. This enables a call between the user terminal 30 and the staff terminal 40 (step S8 of FIG. 5). Specifically, if there is a staff member in charge of the room where the call button was pressed at the predetermined location where the central terminal 50 is installed, and after this staff member performs a predetermined process on the area 54b where the display mode has changed, this staff member can press the call button displayed on the operation display unit 43 of the staff terminal 40 carried by this staff member and then make a call from the staff terminal 40 to the user terminal 30 where the call button was pressed. Furthermore, when a voice is emitted from the speaker 45 of the staff terminal 40 indicating that the call button has been pressed, or when a message indicating that the call button has been pressed is displayed on the operation display unit 43 of the staff terminal 40, if the staff member presses the answer button displayed on the operation display unit 43 of the staff terminal 40, the staff member will be able to make a call from the staff terminal 40 to the user terminal 30 whose call button was pressed. In this way, the control unit 12 performs call processing 18 that enables calls between the user terminal 30 and the staff terminal 40.

[0051] Furthermore, while a call is being made between the user terminal 30 and the staff terminal 40, information indicating that the call is being processed is sent from the control unit 12 to the central terminal 50 via the communication unit 22, which causes a further change in the display mode of the area 54b corresponding to the room where the call button on the central terminal 50 was pressed (e.g., area 54b for Room 303) (step S9 in FIG. 5). At this time, the display mode of the area 54b on the central terminal 50 may be different when information indicating that a predetermined process has been performed on the call button (e.g., information indicating that the call button has been pressed) is notified and when a call is being made between the user terminal 30 and the staff terminal 40. For example, when the call button is pressed, the area 54b corresponding to the room in which the user terminal 30 whose call button was pressed is installed may be colored orange, whereas when a call is being made between the user terminal 30 whose call button was pressed and the staff terminal 40, this area 54b may be colored green.

[0052] Then, when the call between the user terminal 30 and the staff terminal 40 is completed ("YES" in step S10 of FIG. 5), the series of processes by the system 1 is completed.

[0053] After the server 10 performs the notification process 16 and the control unit 12 transmits the identification information of the room where the call button was pressed to the central terminal 50 or the staff terminal 40 via the communication unit 22, if the staff member does not respond at the central terminal 50 or the staff terminal 40 after a certain period of time has elapsed and the central terminal 50 or the staff terminal 40 does not transmit the processing information to the server 10, a "Confirm" button is displayed in the area 54b on the display unit 54 of the central terminal 50 corresponding to the room where the call button was pressed. When the staff member presses the "Confirm" button on the central terminal 50, the staff member can check the call history or call back the user terminal 30 where the call button was pressed. In this case, the call history is also saved on the staff terminal 40. This allows the staff member to check the call history on the staff terminal 40 or call back the user terminal 30 where the call button was pressed.

[0054] Furthermore, when the control unit 12 performs the notification process 16 (step S3 in FIG. 5), the control unit 12 may transmit identification information of the room where the call button was pressed to the business phone 48 via the communication unit 22 based on the call button press information received by the server 10 from the user terminal 30. In this case, information that a predetermined process has been performed on the call button is notified by the business phone 48. Specifically, a voice message indicating that the call button has been pressed may be emitted from the speaker of the business phone 48, or a message indicating that the call button has been pressed may be displayed on the screen of the business phone 48. At this time, the identification information of the room where the call button was pressed or the identification information of the patient or care recipient in that room may be emitted by the business phone 48 or displayed on the display screen. Then, when the staff member presses the answer button on the business phone 48, a call can be made between the business phone 48 and the user terminal 30.

[0055] According to the system 1, computer (server 10), program, and information processing method of the present embodiment configured as described above, system 1 includes a user terminal 30 installed in a patient's room in a hospital or a care recipient's room in a nursing facility and assigned with room identification information, a staff terminal 40 carried by a staff member of the hospital or nursing facility and assigned with the staff member's identification information, a central terminal 50 installed at a predetermined location in the hospital or nursing facility, and a computer (server 10) communicably connected to the user terminal 30, the staff terminal 40, and the central terminal 50, respectively, and having a control unit 12 and a memory unit 20 that perform call reception processing 14, notification processing 16, and call processing 18. The memory unit 20 stores the room identification information assigned to the user terminal 30 and the staff member identification information assigned to the staff terminal 40 in a linked manner. At least a call button is displayed on the user terminal 30, and when a predetermined process is performed on the call button on the user terminal 30, information that the predetermined process has been performed on the call button and the identification information of the room assigned to the user terminal 30 or the identification information of the user terminal 30 are transmitted from the user terminal 30 to a computer, whereby the control unit 12 performs a call receiving process 14. Also, an area 54a corresponding to each room is displayed on the central terminal 50, and the status of each room is displayed in each area 54a. When the control unit 12 performs the call receiving process 14, the control unit 12 performs a notification process 16, whereby at least the identification information of the room assigned to the user terminal 30 is transmitted from the computer to the central terminal 50, and the display mode of the area 54b corresponding to the room of this identification information changes, thereby notifying information that a predetermined process has been performed on the call button in that room. In addition, when a predetermined process is performed on the area 54b whose display mode has changed on the central terminal 50 and information that the predetermined process has been performed is transmitted from the central terminal 50 to the computer, the control unit 12 performs call processing 18 that enables calls to be made between the user terminal 30 and the staff terminal 40.Such system 1, computer (server 10), program, and information processing method can provide a new call system that is easy to install. Specifically, conventional call systems have the problem of requiring dedicated call devices to be installed in patients' rooms in hospitals or care recipients' rooms in nursing homes, which is costly. Furthermore, conventional call systems have the problem of requiring wired connections between the call devices installed in each room and the computers and monitors installed in the staff room, which results in complex wiring. In contrast, the system 1, computer (server 10), program, and information processing method of this embodiment can solve these problems.

[0056] Furthermore, in the system 1, computer (server 10), program, and information processing method of this embodiment, as described above, when the control unit 12 performs call reception process 14, the control unit 12 performs notification process 16, which causes at least the room identification information assigned to the user terminal 30 to be sent from the computer to the staff terminal 40 associated with the staff identification information corresponding to this room identification information, so that the staff terminal 40 notifies the computer of information that a predetermined process has been performed on the call button, and when the predetermined process is performed on the staff terminal 40, information that the predetermined process has been performed is sent from the staff terminal 40 to the computer, and the control unit 12 may perform call process 18 that enables a call between the user terminal 30 and the staff terminal 40. In this case, even if the staff member in charge of the room where the call button was pressed is not present at the predetermined location where the central terminal 50 is installed, the notification is sent to the staff terminal 40 carried by the staff member, so that the staff member can respond.

[0057] Furthermore, in the system 1, computer (server 10), program, and information processing method of this embodiment, as described above, when the control unit 12 performs notification process 16, and the room identification information assigned to at least the user terminal 30 is also sent from the computer to the staff terminal 40 associated with the staff identification information corresponding to this room identification information, the identification information of the room in which a predetermined process was performed on the call button may be displayed on the staff terminal 40. In this case, the staff member carrying the staff terminal 40 can immediately recognize in which room the call button was pressed.

[0058] Furthermore, in the system 1, computer (server 10), program, and information processing method of this embodiment, as described above, when the control unit 12 performs notification process 16, and the room identification information assigned to at least the user terminal 30 is sent from the computer to the staff terminal 40 associated with the staff identification information corresponding to this room identification information, the identification information of the patient or care recipient corresponding to the room identification information for which a predetermined process has been performed on the call button may be displayed on the staff terminal 40. In this case, the staff member carrying the staff terminal 40 can immediately recognize which patient or care recipient pressed the call button.

[0059] Furthermore, in the system 1, computer (server 10), program, and information processing method of this embodiment, as described above, a dedicated app is installed on the user terminal 30, and when the dedicated app is executed on the user terminal 30, at least a call button is displayed on the user terminal 30, and when the call button on the user terminal 30 is pressed, information that a predetermined process has been performed on the call button and identification information for the room assigned to the user terminal 30 or identification information for the user terminal 30 are transmitted from the user terminal 30 to the computer. In this case, simply by installing the dedicated app on the user terminal 30, the patient or the care recipient can talk to the staff member via the user terminal 30 without having to install a dedicated call device in the room.

[0060] Furthermore, in the system 1, computer (server 10), program, and information processing method of this embodiment, as described above, the identification information of the room assigned to the user terminal 30 and the identification information of the patient or care recipient are linked and stored in the memory unit 20, and the identification information of the patient or care recipient may also be displayed in the area 54a corresponding to each room displayed on the central terminal 50. In this case, when a call button is pressed, a staff member looking at the display unit 54 of the central terminal 50 can immediately recognize which patient or care recipient pressed the call button.

[0061] Furthermore, in the system 1, computer (server 10), program, and information processing method of this embodiment, as described above, the control unit 12 performs the notification process 16, which causes the computer to transmit the identification information of at least the room assigned to the user terminal 30 to the central terminal 50. This causes the display mode of the area 54b on the central terminal 50 to differ depending on whether a notification is received indicating that a predetermined process has been performed on the call button in the room with this identification information and whether a call is being made between the user terminal 30 and the staff terminal 40. In this case, after a call button displayed on the user terminal 30 is pressed, the staff member at the central terminal 50 can determine whether the staff member corresponding to the user terminal 30 whose call button was pressed is currently on a call with the patient or care recipient. This allows another staff member (a non-staff member) at the designated location where the central terminal 50 is installed to rush to the room where the user terminal 30 whose call button was pressed is installed even after a predetermined time has elapsed since the call button was pressed.

[0062] The system 1, the computer (server 10), the program, and the information processing method according to this embodiment are not limited to the above-described aspects, and various modifications can be made.

[0063] For example, in the above description, the storage unit 20 is provided in the server 10 (computer), but the present invention is not limited to this. A storage device or cloud corresponding to the storage unit 20 of the present embodiment may be provided separately from the server 10, and the control unit 12 may perform predetermined processing by reading information from the storage device or cloud from the server 10.

[0064] Also, instead of installing the server 10, the control unit 52 of the central terminal 50 may be configured to perform the same functions as the above-mentioned control unit 12. Specifically, the user terminal 30 and the staff terminal 40 may each be connected to the central terminal 50 so as to be able to communicate with each other, and the control unit 52 of the central terminal 50 may execute a predetermined program to perform processes similar to the above-mentioned call reception process 14, notification process 16, and call process 18.

[0065] In the system 1 of this embodiment, the central terminal 50 may be omitted. [Explanation of symbols]

[0066] 1 System 10 Servers 12 Control Unit 14 Call Reception Processing 16 Notification Processing 18 Call Processing 20 Memory section 22 Communications Department 30 User terminals 32 Control section 33 Operation display section 33a Display Area 33b Video link display area 33c Call button display area 34. Mike 35 speakers 36 Memory section 37 Communications Department 40 Staff terminals 42 Control Unit 43 Operation display section 44 Mike 45 speakers 46 Memory section 47 Communications Department 50 Central Terminal 52 Control section 54 Display section Areas 54a and 54b 56 Operation section 58 Memory section 59 Communications Department

Claims

1. a user terminal installed in a patient's room in a hospital or a care recipient's room in a care facility, the user terminal being assigned room identification information; a staff terminal held by a staff member of the hospital or nursing facility and assigned with the staff member's identification information; a central terminal installed at a predetermined location in the hospital or nursing facility; a computer that is communicably connected to the user terminal, the staff terminal, and the central terminal, and that has a control unit and a storage unit that perform call reception processing, notification processing, and call processing; Equipped with the storage unit stores identification information of a room assigned to the user terminal and identification information of a staff member assigned to the staff terminal in association with each other, at least a call button is displayed on the user terminal, and when a predetermined process is performed on the call button of the user terminal, information that the predetermined process has been performed on the call button and identification information of a room assigned to the user terminal or identification information of the user terminal are transmitted from the user terminal to the computer, whereby the control unit performs the call receiving process; an area corresponding to each room is displayed on the central terminal, and the status of each room is indicated in each area; when the control unit performs the call reception process, the control unit performs the notification process, thereby transmitting identification information of at least the room assigned to the user terminal from the computer to the central terminal, and the display mode of the area corresponding to the room with this identification information changes, thereby notifying information that a predetermined process has been performed on the call button in this room; A system in which a predetermined process is performed on the area where the display mode has changed on the central terminal, and when information that the predetermined process has been performed is sent from the central terminal to the computer, the control unit performs the call processing to enable calls between the user terminal and the staff terminal.

2. When the control unit performs the call receiving process, the control unit performs the notification process, and thereby the room identification information assigned to at least the user terminal is also transmitted from the computer to the staff terminal associated with the staff identification information corresponding to the room identification information, whereby the staff terminal notifies the user that a predetermined process has been performed on the call button; The system of claim 1, wherein when a predetermined process is performed on the staff terminal, information that the predetermined process has been performed is sent from the staff terminal to the computer, and the control unit performs the call processing that enables calls between the user terminal and the staff terminal.

3. The system of claim 2, wherein when the control unit performs the notification process and the room identification information assigned to at least the user terminal is also sent from the computer to the staff terminal associated with the staff identification information corresponding to this room identification information, the staff terminal displays the room identification information for which a predetermined process was performed on the call button.

4. A system as described in claim 2 or 3, wherein when the control unit performs the notification processing and the room identification information assigned to at least the user terminal is also sent from the computer to the staff terminal associated with the staff identification information corresponding to this room identification information, the staff terminal displays the identification information of the patient or care recipient corresponding to the room identification information for which a specified processing was performed on the call button.

5. The system of claim 1, wherein a dedicated application is installed on the user terminal, and when the dedicated application is executed on the user terminal, at least the call button is displayed on the user terminal, and when the call button on the user terminal is pressed, information that a predetermined process has been performed on the call button and identification information of the room assigned to the user terminal are transmitted from the user terminal to the computer.

6. the storage unit stores identification information of a room assigned to the user terminal and identification information of a patient or a care recipient in association with each other; 2. The system according to claim 1, wherein the area corresponding to each room displayed on the central terminal also displays identification information of the patient or care recipient.

7. The system described in claim 1, wherein the control unit performs the notification process, and thereby the identification information of at least the room assigned to the user terminal is sent from the computer to the central terminal, so that the manner in which the area is displayed on the central terminal differs when information is notified that a predetermined process has been performed on the call button in the room with this identification information and when a call is made between the user terminal and the staff terminal.

8. A computer communicably connected to a user terminal installed in a patient's room in a hospital or a care recipient's room in a nursing facility and assigned with room identification information, a staff terminal carried by a staff member of the hospital or nursing facility and assigned with the staff member's identification information, and a central terminal installed at a predetermined location in the hospital or nursing facility, a control unit that performs call reception processing, notification processing, and call processing; a storage unit that stores identification information of a room assigned to the user terminal and identification information of a staff member assigned to the staff terminal in association with each other; Equipped with at least a call button is displayed on the user terminal, and when a predetermined process is performed on the call button of the user terminal, information that the predetermined process has been performed on the call button and identification information of a room assigned to the user terminal or identification information of the user terminal are transmitted from the user terminal to the computer, whereby the control unit performs the call receiving process; an area corresponding to each room is displayed on the central terminal, and the status of each room is indicated in each area; when the control unit performs the call reception process, the control unit performs the notification process, thereby transmitting identification information of at least the room assigned to the user terminal from the computer to the central terminal, and the display mode of the area corresponding to the room with this identification information changes, thereby notifying information that a predetermined process has been performed on the call button in this room; A computer in which a predetermined process is performed on the area in which the display mode has changed on the central terminal, and when information that the predetermined process has been performed is sent from the central terminal to the computer, the control unit performs the call processing to enable calls between the user terminal and the staff terminal.

9. A program executed by a control unit of a computer to cause the control unit to perform call reception processing, notification processing, and call processing, The computer is communicably connected to a user terminal that is installed in a patient's room in a hospital or a care recipient's room in a nursing facility and is assigned room identification information, a staff terminal that is carried by a staff member of the hospital or nursing facility and is assigned staff identification information, and a central terminal that is installed at a predetermined location in the hospital or nursing facility, at least a call button is displayed on the user terminal, and when a predetermined process is performed on the call button of the user terminal, information that the predetermined process has been performed on the call button and identification information of a room assigned to the user terminal or identification information of the user terminal are transmitted from the user terminal to the computer, whereby the control unit performs the call receiving process; an area corresponding to each room is displayed on the central terminal, and the status of each room is indicated in each area; when the control unit performs the call reception process, the control unit performs the notification process, thereby transmitting identification information of at least the room assigned to the user terminal from the computer to the central terminal, and the display mode of the area corresponding to the room with this identification information changes, thereby notifying information that a predetermined process has been performed on the call button in this room; A program in which a predetermined process is performed on the area in which the display mode has changed on the central terminal, and when information that the predetermined process has been performed is sent from the central terminal to the computer, the control unit performs the call processing to enable calls between the user terminal and the staff terminal.

10. An information processing method performed by a control unit of a computer, The computer is communicably connected to a user terminal that is installed in a patient's room in a hospital or a care recipient's room in a nursing facility and is assigned room identification information, a staff terminal that is carried by a staff member of the hospital or nursing facility and is assigned staff identification information, and a central terminal that is installed at a predetermined location in the hospital or nursing facility, The information processing method includes: a step in which at least a call button is displayed on the user terminal, and when a predetermined process is performed on the call button of the user terminal, information that the predetermined process has been performed on the call button and identification information of the room assigned to the user terminal or identification information of the user terminal are transmitted from the user terminal to the computer, whereby the control unit performs a call receiving process; an area corresponding to each room is displayed on the central terminal, and the status of each room is displayed in each area; when the control unit performs the call receiving process, the control unit performs a notification process to transmit at least identification information of the room assigned to the user terminal from the computer to the central terminal, thereby changing the display mode of the area corresponding to the room with this identification information, thereby notifying information that a predetermined process has been performed on the call button in this room; a step in which the control unit performs a predetermined process on the area whose display mode has changed on the central terminal, and when information that the predetermined process has been performed is transmitted from the central terminal to the computer, the control unit performs a call process to enable a call between the user terminal and the staff terminal; An information processing method comprising:

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