Biological information collection evaluation system

Abstract

To enable stress degrees of event executor and participants to contribute to improvement of the event by appropriately grasping the stress degrees for each of various events to be executed.SOLUTION: When an events occurs in a telephone controller 5 or PCs 3(1), 3(2), the event is notified to a UTM device 1, the UTM device 1 receiving the notification requests the PCs 3(1), 3(2) of event execution sources to provide biological information. The PCs 3(1), 3(2) requested to provide the biological information acquire biological information of uses through smart watches 41(1), 41(2) connected wirelessly, and provide the UTM device 1 with the biological information. The UTM device 1 associates event specific information with an event start / end and with the biological information to store them in a biological information by employees storage part, and evaluates a stress degree of an employee (user) to the event from biological information of at a start of the event and at its end for each event.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a device that makes it possible to grasp the stress level (degree) of a user by using the user's biological information such as pulse rate and blood pressure. [Background technology]

[0002] For example, wristwatch-type wearable devices, such as smartwatches, are increasingly used to sequentially acquire biometric information, such as a user's pulse and body temperature, during exercise, and to prompt the user to take a break if the biometric information significantly increases. Furthermore, the acquired biometric information can be used to objectively assess a user's own condition during exercise. Patent Document 1, described below, discloses an invention related to a stress estimation device that can improve the accuracy of estimating a driver's stress state. This stress estimation device focuses on the tendency for a driver's biometric information to become uniformly stable after a vehicle stops, and accurately estimates the driver's stress state before deceleration by comparing the biometric information before deceleration with the biometric information after deceleration.

[0003] Specifically, the invention disclosed in Patent Document 1 (1) records the driver's blood pressure value P and detects the deceleration start time tg when a moving vehicle starts to decelerate and stops. (2) refers to the blood pressure values ​​P recorded within a predetermined period before the deceleration start time tg and extracts a pre-deceleration blood pressure value Pb, which is a representative value of the referenced blood pressure values ​​P. (3) refers to the blood pressure values ​​P recorded within a predetermined period after the deceleration start time tg and extracts a post-deceleration blood pressure value Pa, which is a representative value of the referenced blood pressure values ​​P. (4) compares the extracted pre-deceleration blood pressure value Pb and post-deceleration blood pressure value Pa, and estimates that the greater the difference ΔP between the pre-deceleration blood pressure value Pb and the post-deceleration blood pressure value Pa, the greater the driver's stress state before deceleration. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] International Publication No. 2014 / 002418 Summary of the Invention [Problem to be solved by the invention]

[0005] As mentioned above, biometric information is already being monitored during exercise, such as running or jogging, and stress levels while driving a car are being assessed based on biometric information. However, for office workers, stress levels are likely to vary over long workdays, making it important to understand how stress levels change throughout the workday. For example, stress levels are likely to change depending on the type of work being performed, such as when talking with a client over the phone, holding a web conference, or creating documents or materials using application software on a personal computer (PC). In these cases, stress levels are likely to change depending on the nature of the work, such as who is on the other end of the phone, who is participating in the web conference, and what documents or materials are being created.

[0006] In educational settings such as various schools, it is thought that teachers' stress levels change depending on the classes they teach, and students' stress levels change depending on the classes they take and the school events they participate in. In this way, it is thought that the stress levels of participants and performers change depending on the events they perform or participate in, such as work, classes, and events. It is desirable to be able to make various improvements to the events they perform or participate in by properly understanding these conditions.

[0007] In view of the above, an object of the present invention is to appropriately grasp the stress levels of event organizers and participants for each of the various events that are held, and to use this information to improve the event. [Means for solving the problem]

[0008] In order to solve the above problem, the biometric information collection and evaluation system of the invention described in claim 1 comprises: A biometric information collection and evaluation system configured by connecting an event execution device, a biometric information management device, and a biometric information acquisition device, The event execution device an event notification sending means for, when receiving an instruction input from a user to start an event or when ending the started event, sending an event notification to the biological information management device, the event notification including event identification information and notifying the start / end of the event; The biological information management device includes: an event notification receiving means for receiving the event notification from the event execution device; a biometric information provision request sending means for, when receiving the event notification, forming a biometric information provision request and sending the request to the biometric information acquisition device; a biometric information receiving means for receiving biometric information from the biometric information acquisition device; a recording means for recording the event specification information included in the event notification, the start / end of the event, and the biometric information in association with each other in a biometric information storage means; an evaluation means for evaluating, for each event identified by the event specification information, a stress level of the user with respect to the event from the biological information at the start of the event and the biological information at the end of the event based on the recorded information of the biological information storage means; Equipped with the biometric information acquisition device, a biometric information provision receiving means for receiving the biometric information provision request; a biometric information acquisition means for acquiring biometric information of the user who started or ended the event when the biometric information provision request is received; a biological information transmitting means for transmitting the biological information acquired by the biological information acquiring means to the biological information managing device; The present invention is characterized by comprising:

[0009] According to the biometric information collection and evaluation system of the invention described in claim 1, when an event occurs in the event execution device, the event notification sending means sends this to the biometric information management device. In the biometric information management device that receives the notification, the biometric information provision request sending means requests the provision of biometric information from the biometric information acquisition device. In the biometric information acquisition device that has been requested to provide the biometric information, the biometric information acquisition means acquires the user's biometric information, and the biometric information sending means provides this to the biometric information management device. In the biometric information management device, the recording means associates the event specification information, the start / end of the event, and the biometric information, and records them in the biometric information storage means. In the biometric information management device, the evaluation means functions to evaluate the user's stress level for each event based on the biometric information at the start and end of the event. [Effects of the Invention]

[0010] According to the present invention, the stress levels of the event organizers and participants can be properly grasped for each of the various events that are held, and this can be used to improve the event. [Brief explanation of the drawings]

[0011] [Figure 1] 1 is a diagram illustrating an example of the configuration of a biological information collection and evaluation system according to an embodiment; [Figure 2] 1 is a block diagram illustrating an example of the configuration of a telephone control device used in a living body collection and evaluation system according to an embodiment. [Figure 3] FIG. 2 is a block diagram illustrating an example of the configuration of a PC (Personal Computer) used in the living body collection and evaluation system according to the embodiment. [Figure 4] FIG. 2 is a block diagram illustrating a configuration example of a UTM (Unified Threat Management) device used in the living body collection and evaluation system according to the embodiment. [Figure 5] 10 is a diagram illustrating an example of data stored in an employee information storage unit of a UTM device. FIG. [Figure 6] FIG. 10 is a diagram illustrating an example of data stored in an employee biometric information storage unit of a UTM device. [Figure 7] FIG. 2 is a sequence diagram illustrating the operation of the biological information collection and evaluation system according to the embodiment. [Figure 8] This is a sequence diagram continuing from FIG. [Figure 9] 10 is a flowchart illustrating processing performed by the UTM device according to the embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0012] An embodiment of the system according to the present invention will be described below with reference to the drawings. In the embodiment described below, the system according to the present invention will be described as an example in which it is applied to a communication network system formed within a company.

[0013] [Configuration example of a biometric information collection and evaluation system] FIG. 1 is a diagram illustrating an example of the configuration of a biometric information collection and evaluation system according to an embodiment. In FIG. 1, a wide area network 8 shown in the center includes an external telephone network 81 and an IP (Internet Protocol) network 82. The external telephone network 81 includes a public switched telephone network, a mobile phone network, etc., and primarily provides voice communication services. The IP network 82 refers to a computer network interconnected using Internet Protocol Suite technology, and is equivalent to the so-called "Internet," and is also called a WAN (Wide Area Network).

[0014] A UTM (Unified Threat Management) device 1 connected to an IP network 82 is connected to multiple PCs 3(1), 3(2), ... via a LAN (Local Area Network) 2, thereby constituting a LAN system. The UTM device 1 integrates multiple different security functions into a single piece of hardware, enabling centralized security management of networks, etc. In other words, the UTM device 1 efficiently and comprehensively protects an in-house LAN system from threats such as computer viruses and hacking. As shown in FIG. 1, the UTM device 1 of this embodiment also functions as a relay device that monitors, controls, and manages communications between an IP network (WAN) 81 and the LAN 2, as well as communications between PCs connected to the LAN 2.

[0015] As is well known, each of the PCs 3(1), 3(2), ... is an information processing device that can execute various application software (hereinafter referred to as "apps") to process information. For example, a word processing application can be executed to create a document, or a spreadsheet application can be executed to create a chart. Each of the PCs 3(1), 3(2), ... is also equipped with a communication function, and can access web pages stored on a web server provided on the IP network 82 via the UTM device 1, and can send / receive e-mails via the IP network 82.

[0016] Furthermore, each of the PCs 3(1), 3(2), ... can use a web conferencing app, for example, to connect a communication line to a distant party via a predetermined conference server and hold a so-called web conference. In this way, each of the PCs 3(1), 3(2), ... can perform various types of information processing, but can also recognize the information processing being performed as an event and notify the UTM device 1 of the start and end of an event that has started.

[0017] 1, biometric information acquisition devices 4(1), 4(2), etc. are wirelessly connected to PCs 3(1), 3(2), etc., for example, by short-range wireless communication conforming to the Bluetooth (registered trademark) standard. In this embodiment, the biometric information acquisition devices 4(1), 4(2), etc. are, for example, wearable devices such as smart watches 41(1), 41(2), etc., or pointing devices such as mice 42(1), 42(2), etc.

[0018] Smartwatches 41(1), 41(2), ... are worn on the user's wrist in the same way as wristwatches. Smartwatches 41(1), 41(2), ... have clock functions, timer functions, stopwatch functions, etc., and can measure the user's biological information, such as pulse, blood pressure, and body temperature, and provide this information to corresponding PCs 3(1), 3(2), ... via short-range wireless communication. Mice 42(1), 42(2), ... are used by the user to indicate positions on the display screens of PCs 3(1), 3(2), .... Mice 42(1), 42(2), ... are held in the user's hands and equipped with body temperature sensors and pulse sensors, and can measure this biological information and provide it to corresponding PCs 3(1), 3(2), ... via short-range wireless communication.

[0019] Therefore, in this embodiment, each of PCs 3(1), 3(2), ... can issue an instruction to its associated smart watch 41(1), 41(2), ... to measure biometric information and receive the results. Similarly, each of PCs 3(1), 3(2), ... can issue an instruction to its associated mouse 42(1), 42(2), ... to measure biometric information and receive the results. In this way, in this embodiment, each of PCs 3(1), 3(2), ... and the corresponding biometric information acquisition device 4(1), 4(2), ... constitute a biometric information acquisition device.

[0020] Note that various devices can be used as the biometric information acquisition devices 4(1), 4(2), ..., in addition to smart watches 41(1), 41(2), ... and mice 42(1), 42(2), .... For example, it is possible to use eyeglass-type wearable devices or wearable devices specialized for measuring biometric information without providing other functions. As such, various devices can be considered as usable biometric information acquisition devices 4(1), 4(2), ..., but it is not necessary to use multiple biometric information acquisition devices simultaneously. For this reason, in the following description, smart watches 41(1), 41(2), ... will be mainly used as the biometric information acquisition devices 4(1), 4(2), ....

[0021] A telephone control device 5 connected to an external telephone network 81 is connected to a plurality of internal telephone terminals (hereinafter referred to as telephone terminals) 7(1), 7(2), ... via an internal telephone network 6, forming a business phone system. The telephone control device 5 controls connections between internal and external lines and connections within internal lines. In other words, the telephone control device 5 is connected to a plurality of telephone terminals 7(1), 7(2), ... and performs so-called call control, such as connecting, disconnecting, and transferring communications between internal and external lines and within internal lines. In FIG. 1, the telephone control device 5 is also connected to an IP network 82 by a dotted line because the IP network 82 can also be used to enable the use of IP telephone services using VoIP technology.

[0022] 1, the UTM device 1 and the telephone control device 5 are connected via a LAN 2, and can transmit and receive data between them. In this embodiment, when a voice call is made via telephone terminals 7(1), 7(2), ..., the telephone control device 5 is able to notify the UTM device 1 that the voice call has started and that the started voice call has ended. This is described in more detail below, but it realizes the function of notifying the UTM device 1 of the start and end of an event, namely a voice call.

[0023] Each of PC3(1), 3(2), ... and telephone terminal 7(1), 7(2), ... is installed on a desk in a company office. For example, PC3(1) and telephone terminal 7(1) are placed on Mr. X's desk and used by him. Also, PC3(2) and telephone terminal PC7(2) are placed on Mr. A's desk and used by him. In this way, it is assumed that it is predetermined which employee will use which PC and which telephone terminal.

[0024] Therefore, each of the telephone terminals 7(1), 7(2), ... is assigned an extension number, and the extension number and the user (employee number and name) are associated and managed by the telephone control device 5. In addition, the telephone numbers of the parties who are frequently called or frequently called are associated and managed by the telephone control device 5. As a result, when a call is made or received through the telephone terminals 7(1), 7(2), ..., the telephone control device 5 recognizes this as the occurrence of an event, and is able to notify the UTM device 1 of the call, including the name of the party on the other end of the call.

[0025] 1, a server device 9 and an outside telephone terminal 10 are connected to the wide area network 8, and a smartphone 11 is also connected via a base station BS of a mobile phone network. In FIG. 1, only one server device 9, one outside telephone terminal 10, one smartphone 11, and one base station BS are shown. However, in reality, many devices are connected, such as server devices 9(1), 9(2), ..., outside telephone terminals 10(2), 10(2), ..., smartphones 11(1), 11(2), .... Similarly, there are many base stations BS, such as base station BS(1) and base station BS(2).

[0026] The server device 9 provides various services, such as web pages, through the IP network 82. The outside telephone terminal 10 and the smartphone 11 are capable of making calls between telephone terminals 7(1), 7(2), ... connected to the telephone control device 5. The outside telephone terminal 10 may be connected to the wide area network 8 like a fixed telephone terminal installed in a home, or may be connected via another telephone control device and used as part of a business phone system.

[0027] In the biometric information collection and evaluation system of this embodiment configured as described above, the telephone control device 5 makes and receives calls through the subordinate telephone terminals 7(1), 7(2), ..., connecting the call line and conducting the call. In this case, the telephone control device 5 recognizes the call as the occurrence of an event, and forms an event notification that associates the start and end of the call with event-specific information such as the extension numbers of the telephone terminals 7(1), 7(2), ... used for the call and the call recipient, and provides this to the UTM device 1.

[0028] Furthermore, each of PCs 3(1), 3(2), ... recognizes the occurrence of an event when various applications are executed, such as holding a web conference, creating a document, creating a diagram, creating and sending an e-mail, or chatting. Each of PCs 3(1), 3(2), ... forms an event notification that associates the start and end of the process with event-specific information such as the terminal identification information of the PC that performed the process, the type of event, and the identification information of participants and recipients, if any, and provides this to the UTM device 1.

[0029] When the UTM device 1 receives the above-mentioned event notification from the telephone control device 5 or PC3(1), 3(2), ..., it temporarily stores the received information. Furthermore, based on the event notification, the UTM device 1 forms and provides a biometric information provision request to PC3(1), (2), ..., corresponding to the event executor, requesting that the employee (event executor) measure and provide biometric information of the employee. Therefore, if a call is made using telephone terminal 7(1), the biometric information provision request is sent to PC3(1) used by the same employee, and if a call is made using telephone terminal 7(2), the biometric information provision request is sent to PC3(2) used by the same employee. Furthermore, if the event executor is PC3(1), the biometric information provision request is sent to PC3(1), and if the event executor is PC3(2), the biometric information provision request is sent to PC3(2).

[0030] PC3(1), PC3(2), ... that receive a request to provide biometric information from UTM device 1 request the provision of employee biometric information from smart watches 41(1), 41(2), ... that are wirelessly connected to them. In response, each of smart watches 41(1), 41(2), ... measures the employee's (user's) biometric information and provides it to the corresponding requesting PC 3(1), 3(2), .... Each of PCs 3(1), 3(2), ... that receive the provided biometric information provides the provided biometric information to UTM device 1 along with its own device's identification information.

[0031] The UTM device 1 associates the temporarily stored event notification with the provided biometric information and stores it. As described above, the event notification is provided at the start and end of the event. This makes it possible to manage the employee's (the event organizer's) biometric information at the start of the event and the biometric information at the end of the event. For each employee and each event, the UTM device 1 uses the employee's biometric information at the start of the event and the biometric information at the end of the event to determine the employee's stress level at the time of the event.

[0032] In this way, the biometric information collection and evaluation system of this embodiment appropriately grasps the stress level of employees (those performing the event (task)) for each event (task) held in the company, and based on this, it is possible to review work allocation and personnel deployment. Specifically, for an event (task) that is extremely stressful for a certain user, it is possible to take appropriate measures such as changing the employee in charge or increasing the number of people in charge. Note that in this embodiment, PCs 3(1), 3(2), ... correspond to event execution devices, UTM device 1 corresponds to the biometric information management device, and PCs 3(1), 3(2), ... and the corresponding smart watches 41(1), 41(2), ... correspond to the biometric information acquisition devices, as described above.

[0033] Below, we will explain configuration examples and operations of the telephone control device 5, PCs 3(1), 3(2), ..., and UTM device 1 that make up the biometric information collection and evaluation system of this embodiment. Note that telephone terminals 7(1), 7(2), ... can be replaced with existing commercially available devices, so explanations of configuration examples of telephone terminals 7(1), 7(2), ... will be omitted. Also, smart watches 41(1), 41(2), ... can be replaced with existing commercially available devices, so explanations of configuration examples of smart watches 41(1), 41(2), ... will be omitted.

[0034] In the following description, PCs 3(1), 3(2), ... are configured similarly and function similarly, and therefore will be referred to as PC 3 unless otherwise required to be distinguished. Similarly, telephone terminals 7(1), 7(2), ... are configured similarly and function similarly, and therefore will be referred to as telephone terminal 7 unless otherwise required to be distinguished. Similarly, smart watches 41(1), 41(2), ... are configured similarly and function similarly, and therefore will be referred to as smart watch 41 unless otherwise required to be distinguished.

[0035] [Configuration example of telephone control device 5] 2 is a block diagram illustrating an example of the configuration of the telephone control device 5 used in the living body collection and evaluation system of this embodiment. The connection terminal 501T constitutes the connection terminal to the external telephone network 81. The telephone network I / F (Interface) 501 is a part that performs communication processing via the external telephone network 81. That is, the telephone network I / F 501 converts signals sent to the device itself via the external telephone network 81 into signals in a format that can be processed by the device itself and imports these signals. The telephone network I / F 501 also converts signals to be sent from the device itself to a destination into a signal in a format for transmission and sends this to the external telephone network 81 to transmit to the destination.

[0036] The control unit 502 is a microprocessor equipped with a CPU (Central Processing Unit), ROM (Read Only Memory), RAM (Random Access Memory), non-volatile memory, etc. (not shown), and controls each unit of the telephone control device 5. The storage device 503 is a device unit consisting of a recording medium such as an HDD (Hard Disk Drive) or SSD (Solid State Drive) and its driver, and records, reads, modifies, deletes, etc., various data on the recording medium. The storage device 503 stores and holds necessary data and programs, and is also used as a working area for temporarily storing intermediate data generated in various processes.

[0037] The terminal information DB 504 is created in a storage device such as an HDD or SSD, and stores various information related to the telephone terminals 7 connected (housed) to the telephone control device 5. The terminal information DB 504 stores the extension number, name, affiliation, and other information for each telephone terminal 7 connected to the telephone control device 5. The extension number is the extension telephone number assigned to each of the telephone terminals 7 connected to the telephone control device 5. The name is the name of the employee (user) to whom each telephone terminal 7 is assigned, and the affiliation indicates the department to which the employee to which each telephone terminal 7 is assigned belongs. As other information, various necessary information can be added, such as a port number and information indicating the installation location of the telephone terminal 7. Using the data stored in the terminal information DB 504, the telephone control device 5 can determine which telephone terminal 7 was used and which employee made the call, and in the case of an internal call, which employees are making the internal call.

[0038] The telephone directory DB 505 is created in a storage device such as an HDD or SSD, and stores various information related to the parties with whom calls are made. Specifically, the telephone directory DB 505 stores telephone numbers, names, appellations, and other information about parties who are frequently called or frequently called. Here, the telephone number is assigned to the party, and the name is the name of the party's person in charge. The name is information indicating the party's affiliation, such as "Sales Department, XX Corporation." Various other necessary information can be added, such as the party's email address, postal code, address, and chat handle name. The data stored in the telephone directory DB 505 allows the party with whom an external call is being made to be identified.

[0039] The connection end 506T constitutes a connection end to the internal telephone network 6. The connection I / F (Interface) 506 enables communication between the telephone control device 5 and the telephone terminal 7 accommodated in the telephone control device 5 via the internal telephone network 6. Therefore, a signal from the telephone control device 5 to the telephone terminal 7 is converted into a signal in a transmission format by the connection I / F 506 and transmitted to the telephone terminal 7. In addition, a signal from the telephone terminal 7 is converted into a signal in a format that can be processed by the connection I / F 506 and then taken in.

[0040] Under the control of the control unit 502, the call control unit 507 uses management information in the terminal information DB 504 to perform call control such as outgoing calls, incoming calls, answers, and disconnections for the telephone terminal 7. As shown in Fig. 2, the call control unit 507 is equipped with an outgoing call control unit 5071 and an incoming call control unit 5072. When the call control unit 507 receives an outgoing call (outgoing call request) from a subordinate telephone terminal 7, the outgoing call control unit 5071 functions to call the specified destination, and when the destination responds, the telephone line is connected to enable the call.

[0041] Furthermore, when the call control unit 507 receives an incoming call addressed to itself (a call notification from the other party), the incoming call control unit 5072 functions to notify the subordinate telephone terminal 7 of the incoming call. As a result, the telephone terminal 7 emits a ring tone from a sound emitting unit (ringer), notifying the occurrence of the incoming call. When an operation to answer the incoming call (off-hook operation) is performed at any of the telephone terminals 7, the incoming call control unit 5072 detects this, answers the incoming call, and connects a call line to the off-hook telephone terminal 7 to enable the call.

[0042] Thereafter, the processes of putting the connected telephone line on hold, transferring, or releasing the call are performed under the control of the call control unit 507 in response to a request from the subordinate telephone terminal 7. The control unit 502 also controls the turning on / off of an LED (Light Emitting Diode) provided in the subordinate telephone terminal 7 and the display of information on the display.

[0043] Suppose that subordinate telephone terminals 7(1), 7(2), ... connected via the connection end 506T and the connection I / F 506 make or receive a call, connecting a call line and conducting a call. In this case, the event notification unit 508 recognizes the call as the occurrence of an event, and performs processing to form an event notification that associates the start and end of the call with event-specific information such as the extension numbers (telephone terminal identification information) of the telephone terminals 7(1), 7(2), ... used in the call, the telephone number, name, title, and whether the call was made or received, and provides the event notification to the UTM device 1.

[0044] The connection terminal 509T constitutes a connection terminal to the LAN2. The LANI / F (Interface) 509 is a part that performs communication processing via the LAN2. That is, the LANI / F 509 converts signals sent to the device itself via the LAN2 into signals in a format that can be processed by the device itself and then imports these signals. The LANI / F 509 also converts signals to be sent from the device itself to a destination into signals in a format for transmission and sends these signals to the LAN2 to transmit them to the destination. Therefore, the event notification formed by the event notification unit 508 is sent to the LAN2 via the LANI / F 509 and the connection terminal 509T, and then transmitted to the UTM device 1.

[0045] [PC3 configuration example] 3 is a block diagram illustrating an example of the configuration of PC3 used in the living body collection and evaluation system according to an embodiment. Connection terminal 301T constitutes the connection terminal to LAN2. LAN I / F 301 realizes the function of connecting to LAN2. That is, LAN I / F 301 realizes the function of converting data addressed to itself and transmitted via LAN2 into a format that can be processed by itself and importing it. LAN I / F 301 also realizes the function of converting data to be transmitted from itself into a transmission format and transmitting it to LAN2.

[0046] Although not shown, the control unit 302 is a microprocessor including a CPU, ROM, RAM, and nonvolatile memory, and realizes the function of controlling each unit of the PC 3. The storage device 303 is a device unit including a recording medium such as an HDD or SSD and its driver, and performs operations such as recording, reading, changing, and deleting various data from the recording medium. The storage device 303 stores and holds necessary data and programs, and is also used as a working area for temporarily storing intermediate data generated in various processes.

[0047] The operation unit 304 receives instructions input from the user, converts them into electrical signals, and supplies them to the control unit 302. Specifically, the operation unit 304 is a pointing device such as a keyboard or a mouse. The short-range wireless communication unit 305 and the short-range wireless communication antenna 305A enable short-range wireless communication, and in this embodiment, they comply with the Bluetooth (registered trademark) standard. In this embodiment, mutual communication with the smartwatch 41 is possible via the short-range wireless communication unit 305 and the short-range wireless communication antenna 305A.

[0048] The display controller 306 and display 307 constitute a display output interface, and the audio output processing unit 308 and speaker 309 constitute an audio output interface. The video input processing unit 310 and camera unit 311 constitute a video input interface, and the audio input processing unit 312 and microphone 313 constitute an audio input interface. These constitute a user interface, and provide information to and receive information from the user.

[0049] The event notification unit 320 recognizes the occurrence of an event when the control unit 302 executes various applications, holds a web conference, creates a document, creates a diagram, creates and sends an e-mail, or engages in a chat. The event notification unit 320 forms an event notification that associates the start and end of the event (information processing) with event-specific information such as the terminal identification information of the PC that performed the processing, the type of event, and the identification information of participants and recipients, if any, and provides this to the UTM device 1. The event notification formed by the event notification unit 320 is sent to the LAN 2 via the LAN I / F 301 and the connection terminal 301T, and then transmitted to the UTM device 1.

[0050] [Configuration example of UTM device 1] FIG. 4 is a block diagram illustrating an example of the configuration of the UTM device 1 used in the living body collection and evaluation system of the embodiment. The connection terminal 101T constitutes the connection terminal with the IP network (WAN) 82. The communication I / F 101 is a part that performs communication processing through the IP network 82. That is, the communication I / F 101 converts signals addressed to the device itself that are transmitted via the IP network 82 into signals in a format that can be processed by the device itself and imports these signals. The communication I / F 101 also converts signals to be transmitted from the device itself into signals in a format for transmission, and sends them to the IP network 82 to transmit them to the other party. Therefore, when communication is performed with a party connected to the IP network 82, it is performed via the connection terminal 101T and the communication I / F 101.

[0051] The control unit 102 is a microprocessor (not shown) that includes a CPU, ROM, RAM, non-volatile memory, etc., and controls each unit of the UTM device 1. The storage device 103 is a device unit that includes a recording medium, such as an HDD or SSD, and its driver, and records, reads, modifies, and deletes various data from the recording medium. In addition to storing and holding necessary data and programs, the storage device 103 is also used as a work area for temporarily storing intermediate data generated in various processes.

[0052] The connection terminal 104T constitutes the connection terminal with the LAN2. The LANI / F (Interface) 104 is a part that processes communications via the LAN2. That is, the LANI / F 104 converts signals sent to the device itself via the LAN2 into signals in a format that can be processed by the device itself and then receives the converted signals. The LANI / F 104 also converts signals to be sent from the device itself into signals in a format for transmission, and sends the signals to the LAN2 to transmit them to the other party. Therefore, when communication is performed with the PC 3 or telephone control device 5 connected to the LAN2, it is performed via the connection terminal 104T and the LANI / F 104.

[0053] The employee information storage unit 111 stores and associates each employee with the identification information of the PC 3 and telephone terminal 7 used by that employee. FIG. 5 is a diagram illustrating an example of data stored in the employee information storage unit 111 of the UTM device 1. As shown in FIG. 5, the employee information storage unit 111 contains information such as employee numbers, names, PC identification information such as IP (Internet Protocol) addresses and MAC (Media Access Control) addresses, extension numbers, and other information. The employee number is identification information that can uniquely identify each employee, and is assigned and registered when the employee joins the company. The name is the name (full name) of each employee, and includes information related to the name, such as reading and alphabetical notation.

[0054] The PC identification information includes an IP address and a MAC address. The IP address is information assigned to the PC 3 used by the employee, and is identification information for identifying the location of the PC on the IP network 82. The MAC address is identification information that is originally assigned to each PC 3 and is unique to each PC 3. The extension number is the extension telephone number assigned to the telephone terminal 7 used by the employee. As other information, various necessary information such as each employee's affiliation and email address can be added.

[0055] The employee-specific biometric information storage unit 112 stores and holds event notifications provided from the telephone control device 5 and PC 3 and biometric information provided through PC 3, in association with each employee (user). FIG. 6 is a diagram for explaining an example of data stored in the employee-specific biometric information storage unit of the UTM device. As shown in FIG. 6, the employee-specific biometric information storage unit 112 contains the employee number, date and time, start / end classification (shown as open / end in FIG. 6), event details, pulse rate, blood pressure, and stress level.

[0056] As mentioned above, the employee number is identification information that can uniquely identify each employee, and is assigned and registered when they join the company. The date and time is the start date and time of the event or the end date and time of the event. In Figure 6, the date and time are shown as month, day, and time, but in reality they are composed of year, month, day, and time. The start / end category is information that indicates whether the information is about the start of the event or the end of the event. The event content is information that indicates the content of the event, such as what processing was performed on PC 3 and where the call made through telephone terminal 7 was made.

[0057] The pulse and blood pressure are measured by the employee's smart watch 41 and are provided to the UTM device 1 via the PC 3 as biometric information of the employee. In this embodiment, the stress level is information indicating the employee's stress level (stress level) calculated in consideration of the pulse and blood pressure. In this embodiment, the stress level is indicated on a 10-point scale from value 1 to value 10, with higher values ​​indicating higher stress levels.

[0058] The data stored in the employee-specific biometric information storage unit 112, configured as described using FIG. 6, makes it possible to determine what events (tasks) cause stress for each employee and what their stress level is. In particular, the difference between the stress level at the start of an event and the stress level at the end of the event makes it possible to determine whether the stress level during the event is decreasing or increasing. If the stress level increases, it can be predicted that the employee is under a heavy load, and it can be determined that some kind of action is necessary. Note that in FIG. 6, event notifications and biometric information are stored and associated for each employee (user) when employees clock in and out. This can be created in response to clock-in and clock-out registrations performed via PC 3, as will be described in more detail below.

[0059] The security function unit 120 realizes the function of centralizing security management. Specifically, although not shown, the security function unit 120 is configured to include, for example, a P2P countermeasure unit, an HP access control unit, an anti-virus unit, an anti-mail unit, an IPS / IDS unit, and a firewall unit. In other words, the security function unit 120 realizes the function of prohibiting P2P connections with parties that have not implemented security measures or with malicious parties (function as a P2P countermeasure unit). Note that "P2P" stands for "Peer to Peer," meaning that equal parties communicate directly with each other via the Internet.

[0060] Furthermore, the security function unit 120 realizes a function of prohibiting access to homepages that fall into a desired category by selecting the desired homepage category in advance (a function as a homepage access control unit). The security function unit 120 also verifies (virus checks) responses to web pages (a function as an anti-virus unit). More specifically, the security function unit 120 realizes a function of monitoring communications when browsing web pages and verifying (checking) whether images to be viewed or files to be downloaded contain viruses. The security function unit 120 also realizes a function of blocking received e-mails that contain unwanted advertisements or viruses (a function as an e-mail anti-virus unit).

[0061] The security function unit 120 also functions to prevent inappropriate intrusions and notify users of inappropriate intrusions (functioning as an IPS / IDS unit). Here, IPS is an abbreviation for Intrusion Prevention System, and IDS is an abbreviation for Intrusion Detection System. The security function unit 120 can defend against attacks by so-called malware such as worms and Trojan horses. The security function unit 120 also determines whether to supply data to LAN2 based on the data communication status, the software used, etc., and realizes a function to protect the system from attacks and unauthorized access from external networks (functioning as a firewall unit).

[0062] The biometric information management unit 130 acquires and manages the biometric information of each employee for each event (task) that has been performed, and performs processing to grasp the stress level of each employee. As shown in Fig. 4, the biometric information management unit 130 includes an event notification receiving unit 131, a provision request sending unit 132, a biometric information receiving unit 133, a biometric information recording unit 134, and a stress level evaluation unit 135. When data addressed to the event notification receiving unit 131, received via the connection terminal 104T and the LAN I / F 104, is an event notification from the telephone control device 5 or the PC 3, the event notification receiving unit 131 receives the data and temporarily stores it in a predetermined storage area of ​​the storage device 103.

[0063] When the event notification receiving unit 131 receives an event notification and temporarily stores it in the storage device 103, the provision request sending unit 132 forms and transmits a biometric information provision request to the PC 3 used by the employee who performed the event of the event notification. That is, the event notification from the telephone control device 5 includes the extension number of the telephone terminal 7 that made the call that is the event. By referencing the data stored in the employee information storage unit 111 based on this extension number, the IP address and MAC address of the corresponding PC 3 can be identified. The provision request sending unit 132 forms and transmits a biometric information acquisition request to the PC 3 identified by this identified IP address or MAC address. In addition, the event notification from the PC 3 includes identification information (IP address or MAC address) of the PC 3. The provision request sending unit 132 forms and transmits a biometric information acquisition request to the PC 3 identified by the IP address or MAC address included in the event notification from the PC 3.

[0064] In this way, when a biometric information provision request is sent from the UTM device 1, the destination PC 3 functions to control the corresponding smart watch 41, acquires the biometric information of the corresponding employee, and sends it to the UTM device 1 via the LAN 2. If the data addressed to the device itself received via the connection terminal 104T and the LAN I / F 104 is biometric information from PC 3, the biometric information receiving unit 133 receives and imports this data. Furthermore, the biometric information receiving unit 133 associates the corresponding event notification that was previously temporarily stored with the biometric information received this time, and temporarily stores this in a specified storage area of ​​the storage device 103.

[0065] The biometric information recording unit 134 forms data to be stored in the employee biometric information storage unit 112 based on the temporarily stored biometric information and the corresponding temporarily stored event notification, and stores (records) this data in the employee biometric information storage unit 112. At this point, the stress level of the data stored (recorded) in the employee biometric information storage unit 112 has not yet been calculated.

[0066] The stress level assessment unit 135 uses the pulse rate and blood pressure, which are the biometric information of each piece of data stored in the employee biometric information storage unit 112, to calculate a stress level for each piece of stored data and update the stress level of each piece of stored data stored in the employee biometric information storage unit 112. Furthermore, the stress level assessment unit 135 calculates the stress level difference by subtracting the stress level at the start of the same event from the stress level at the end of the event, based on each piece of stored data in the employee biometric information storage unit 112. The stress level assessment unit 135 determines the stress level for the event from the calculated difference, and reviews work allocation and personnel deployment based on the determined stress level.

[0067] Specifically, for events (tasks) that end with a higher stress level than they began, instructions can be given to assign them to other employees or to increase the number of employees in charge. In this case, of course, the magnitude of the difference must also be taken into consideration when reviewing work allocation and personnel deployment. More specifically, it is possible to identify employees who will not experience a high stress level even when performing the same event, and assign those employees to handle the event. It is also possible to identify multiple employees who will experience a high stress level when performing the same event, and assign those multiple employees to handle the event, thereby reducing the burden on each individual employee.

[0068] [Summary of the processes performed by the biometric information collection and evaluation system] 7 and 8 are sequence diagrams for explaining the operation of the biometric information collection and evaluation system according to the embodiment. Each employee can transmit their morning biometric information to the UTM device 1 (step S1). In the process of step S1, after waking up at home, each employee measures their biometric information using their own smart watch 41, and transmits the measured biometric information to the UTM device 1 via their own smartphone. Note that the process of step S1 is not mandatory and can be performed by each employee at their own discretion. However, by continuously performing the process of step S1, the biometric information can be used for daily health management.

[0069] When an employee arrives at work, he or she turns on the power of the PC 3 he or she uses at his or her desk and registers his or her attendance. As a result, the PC 3 forms attendance information including the employee number and the date and time of attendance, and transmits this as an event notification to the UTM device 1 (step S2). Upon receiving the event notification, the UTM device 1 forms a biometric information provision request addressed to the sender of the event notification and transmits this to the PC 3 (step S3). Upon receiving the biometric information provision request, the PC 3 transmits the biometric information provision request to the smart watch 41 connected to the PC 3 via short-range wireless communication (step S4).

[0070] Upon receiving the request for biometric information, the smartwatch 41 measures the pulse and blood pressure of the employee wearing it and transmits the measurement results, i.e., the biometric information, to the requesting PC 3 (step S5). Upon receiving the biometric information, the PC 3 provides the biometric information, along with its own terminal identification information, such as its IP address and MAC address, to the UTM device 1 (step S6). This provides the UTM device 1 with the event notification received in step S2 and the corresponding biometric information received in step S6. The UTM device 1 then uses the received event notification and biometric information to form registration data for the employee-specific biometric information storage unit 112, as described with reference to FIG. 6, and records this in the employee-specific biometric information storage unit 112.

[0071] In the example shown in Fig. 7, after arriving at work, an employee starts a web conference app on his / her PC 3 and holds a web conference. In this case, PC 3 forms an event notification (start notification) including the employee number, information indicating the start of the web conference, identification information of the web conference participants, etc., and sends this to the UTM device 1 (step S7). Upon receiving the event notification, UTM device 1 forms a biometric information provision request addressed to the sender of the event notification and sends this to PC 3 (step S8). Upon receiving the biometric information provision request, PC 3 sends the biometric information provision request to smart watch 41, which is connected to PC 3 via short-range wireless communication (step S9).

[0072] Upon receiving the request for providing biometric information, the smartwatch 41 measures the pulse and blood pressure of the employee wearing it and transmits the measurement results, i.e., the biometric information, to the requesting PC 3 (step S10). Upon receiving the biometric information, the PC 3 provides the biometric information, along with its own terminal identification information, such as its IP address and MAC address, to the UTM device 1 (step S11). As a result, the UTM device 1 has both the event notification received in step S7 and the corresponding biometric information received in step S11. The UTM device 1 then forms registration data for the employee-specific biometric information storage unit 112, as described with reference to FIG. 6, from the received event notification and biometric information, and records this in the employee-specific biometric information storage unit 112.

[0073] After this, it is assumed that the employee ends the web conference that he started using his own PC 3. In this case, PC 3 forms an event notification (end notification) including the employee number, information indicating the end of the web conference, identification information of the web conference participants, etc., and sends this to the UTM device 1 (step S12). Upon receiving this event notification, the UTM device 1 forms a biometric information provision request addressed to the sender of the event notification and sends this to PC 3 (step S13). Upon receiving this biometric information provision request, PC 3 sends the biometric information provision request to the smart watch 41 that is connected to it via short-range wireless communication (step S14).

[0074] Upon receiving the request for providing biometric information, the smartwatch 41 measures the pulse and blood pressure of the employee wearing it and transmits the measurement results, i.e., the biometric information, to the requesting PC 3 (step S15). The PC 3, having received the biometric information, provides the biometric information to the UTM device 1 along with its own terminal identification information, such as its IP address and MAC address (step S16). As a result, the UTM device 1 has both the event notification provided in step S12 and the corresponding biometric information provided in step S16. The UTM device 1 then forms registration data for the employee-specific biometric information storage unit 112, as described with reference to FIG. 6, from the provided event notification and biometric information, and records this in the employee-specific biometric information storage unit 112.

[0075] In this way, by processing steps S7 to S11, information about events at the start of the web conference and employee biometric information can be obtained. Furthermore, by processing steps S12 to S16, information about events at the end of the web conference and employee biometric information can be obtained. Furthermore, by calculating the employee's stress level at the start of the web conference and the employee's stress level at the end of the web conference and taking the difference between the two, the stress level experienced by the employee in the web conference can be determined (step S17). Simply put, if the employee's stress level at the end of the web conference is higher than the stress level at the start of the web conference, it can be determined that the employee's stress level due to the web conference is high.

[0076] Continuing with the processing of FIG. 8, it is assumed that the employee makes a call using his / her own telephone terminal 7 via the telephone control device 5 (step S18). In this case, the telephone control device 5 forms an event notification including the extension number of the telephone terminal 7 that initiated the call and information about the call recipient, and provides this to the UTM device 1 (step S19). Upon receiving the event notification, the UTM device 1 forms a biometric information provision request addressed to the sender of the event notification and sends this to the PC 3 used by the employee who uses the telephone terminal 7 (step S20). The PC 3 used by the employee who uses the telephone terminal 7 can identify the IP address and MAC address of the target PC 3 by referring to the employee information storage unit 111 based on the extension number of the telephone terminal 7. Upon receiving the biometric information provision request, the PC 3 sends the biometric information provision request to the smart watch 41 connected to it via short-range wireless communication (step S21).

[0077] Upon receiving the request for providing biometric information, the smartwatch 41 measures the pulse and blood pressure of the employee wearing it and transmits the measurement results, i.e., the biometric information, to the requesting PC 3 (step S22). Upon receiving the biometric information, the PC 3 provides the biometric information, along with its own terminal identification information, such as its IP address and MAC address, to the UTM device 1 (step S23). As a result, the UTM device 1 has both the event notification provided in step S19 and the corresponding biometric information provided in step S23. The UTM device 1 then forms registration data for the employee-specific biometric information storage unit 112, as described with reference to FIG. 6, from the provided event notification and biometric information, and records this in the employee-specific biometric information storage unit 112.

[0078] Assume that the employee then ends the call that he or she started using his or her telephone terminal 7 (step S24). In this case, the telephone control device 5 forms an event notification (end notification) including the extension number, information indicating the end of the call, identification information of the other party of the call, etc., and sends this to the UTM device 1 (step S25). The UTM device 1, which has received the event notification, forms a biometric information provision request addressed to the sender of the event notification and sends this to the PC 3 used by the employee who uses the telephone terminal 7 (step S26). As described above, the PC 3 used by the employee who uses the telephone terminal 7 can identify the IP address and MAC address of the target PC 3 by referring to the employee information storage unit 111 based on the extension number of the telephone terminal 7. The PC 3, which has received the biometric information provision request, sends the biometric information provision request to the smart watch 41 connected to it via short-range wireless communication (step S27).

[0079] Upon receiving the request for providing biometric information, the smartwatch 41 measures the pulse and blood pressure of the employee wearing it and transmits the measurement results, i.e., the biometric information, to the requesting PC 3 (step S28). Upon receiving the biometric information, the PC 3 provides the biometric information to the UTM device 1 along with its own terminal identification information, such as its IP address and MAC address (step S29). As a result, the UTM device 1 has both the event notification received in step S25 and the corresponding biometric information received in step S29. The UTM device 1 then forms registration data for the employee-specific biometric information storage unit 112, as described with reference to FIG. 6, from the received event notification and biometric information, and records this in the employee-specific biometric information storage unit 112.

[0080] In this way, by processing steps S19 to S23, information about the event at the start of the call and the employee's biometric information can be obtained. Furthermore, by processing steps S25 to S29, information about the event at the end of the call and the employee's biometric information can be obtained. Furthermore, by calculating the employee's stress level at the start of the call and the employee's stress level at the end of the call and taking the difference between the two, the stress level experienced by the employee in the web conference can be determined (step S30). Simply put, if the employee's stress level at the end of the call is higher than the employee's stress level at the start of the call, it can be determined that the employee's stress level due to the call is high.

[0081] When the so-called working time ends and the employee finishes work and clocks out, he or she registers clocking out via the PC 3 that he or she uses. As a result, the PC 3 generates clocking out information including the employee number and the clocking out date and time, and sends this as an event notification to the UTM device 1 (step S31). Upon receiving the event notification, the UTM device 1 generates a biometric information provision request addressed to the sender of the event notification and sends this to the PC 3 (step S32). Upon receiving the biometric information provision request, the PC 3 sends the biometric information provision request to the smart watch 41 that is connected to the PC 3 via short-range wireless communication (step S33).

[0082] Upon receiving the request for providing biometric information, the smartwatch 41 measures the pulse and blood pressure of the employee wearing it and transmits the measurement results, i.e., the biometric information, to the requesting PC 3 (step S34). Upon receiving the biometric information, the PC 3 provides the biometric information, along with its own terminal identification information, such as its IP address and MAC address, to the UTM device 1 (step S35). As a result, the UTM device 1 has both the event notification provided in step S31 and the corresponding biometric information provided in step S35. The UTM device 1 then forms registration data for the employee-specific biometric information storage unit 112, as described with reference to FIG. 6, from the provided event notification and biometric information, and records this in the employee-specific biometric information storage unit 112.

[0083] In this way, by processing steps S2 to S6, it is possible to obtain information at the time of arrival at work and the employee's biometric information. Furthermore, by processing steps S31 to S35, it is possible to obtain information at the time of leaving work and the employee's biometric information. Furthermore, by calculating the employee's stress level when they arrive at work and the stress level when they leave work, and then taking the difference between the two, it is possible to determine the stress level that the employee experienced during that day's work (step S36). Simply put, if the employee's stress level when they leave work is greater than the employee's stress level when they arrive at work, it can be determined that the employee's stress level for that day's work is high.

[0084] In this way, the biometric information collection and evaluation system of this embodiment can grasp the stress level for each employee and for each event (task). Furthermore, the stress level of an employee throughout a day's work can be grasped from the stress level at the time of arrival at work and the stress level at the time of leaving work.

[0085] [Summary of the processes performed by UTM device 1] 9 is a flowchart for explaining the management process of biometric information for each employee and for each event performed by the UTM device 1 according to the embodiment. In the UTM device 1, the event notification receiving unit 131 functions under the control of the control unit 102, monitors data addressed to the UTM device 1 received via the connection terminal 104T and the LAN I / F 104, and receives event notifications from the telephone control device 5 and the PC 3 (step S101). In step S101, the event notification receiving unit 131 determines whether or not an event notification has been received (step S102), and if it determines that an event notification has not been received, repeats the process from step S101.

[0086] If it is determined in the determination process of step S102 that an event notification has been received, the provision request sending unit 132 starts functioning and provides a biometric information provision request to the target PC3 (step S103). That is, in step S103, the provision request sending unit 132 starts functioning under the control of the control unit 102 that has received a notification of the determination result from the event notification receiving unit 131. Based on the received event notification, the provision request sending unit 132 identifies the PC3 used by the employee who performed the event, forms a biometric information provision request, and provides this to the PC3.

[0087] In response to the biometric information provision request provided in step S103, the PC 3, which is the requestee, acquires the employee's biometric information via the smart watch 41 connected via short-range wireless communication and transmits it to the UTM device 1. In the UTM device 1, the biometric information receiving unit 133 functions to acquire the biometric information provided via the LAN 2 from the PC 3 that sent the biometric information acquisition request (step S104). Next, in the UTM device 1, under the control of the control unit 102, the biometric information recording unit 134 functions to record the biometric information, etc., in the employee-specific biometric information storage unit 112 (step S105). In step S105, information to be recorded in the employee-specific biometric information storage unit 112 is formed from the event notification received in step S101 and the biometric information acquired in step S104, and this information is recorded in the employee-specific biometric information storage unit 112. In this case, a stress level is calculated from the acquired biometric information, such as pulse rate and blood pressure, and information including this stress level is recorded in the employee-specific biometric information storage unit 112.

[0088] Next, under the control of the control unit 102, the stress level assessment unit 135 functions to receive both an event notification notifying the start of the event and an event notification notifying the end of the event, thereby determining whether the event has ended (step S106). If it is determined in the determination process of step S106 that the event has not ended, this means that an event notification notifying the end of the event has not arrived, and so the process from step S101 is repeated.

[0089] If it is determined in the determination process of step S106 that the event has ended, the stress level evaluation unit 135 operates to calculate the difference in stress level between when the event started and when it ended (step S107). Furthermore, the stress level evaluation unit 135 evaluates the employee's stress level with respect to the event based on this calculated difference in stress level, notifies a predetermined notification destination such as a labor manager of the evaluation result (step S108), and repeats the process from step S101. Note that in step S108, the stress level is evaluated, and the evaluation result can be recorded in a predetermined storage unit so that it can be viewed at any time.

[0090] Alternatively, the processes from step S101 to step S105 may be repeated, and the processes of step S107 and step S108 may be calculated and evaluated all at once at a predetermined timing, such as at night when work for the day is finished. The evaluation results may be recorded in a storage medium such as the storage device 103 of the UTM device 1 so that they can be viewed at any time.

[0091] [Effects of the embodiment] The biometric information collection and evaluation system according to the embodiment described above makes it possible to ascertain the biometric information of each employee for each event (task) being carried out. Furthermore, it is possible to appropriately ascertain, based on the content of the event, who an event with and what type of event will cause high stress. This allows for an appropriate understanding of the stress level of the event organizer (employee) for each of the various events (tasks) being carried out, which can be used to improve the event. For example, for events that are highly stressful, improvements can be made by assigning the event to another employee or having multiple employees take charge.

[0092] [Variations] In the above-described embodiment, pulse rate and blood pressure are used as the employee's biometric information, but this is not limited thereto. For example, various biometric information detectable by a wearable device such as a smart watch 41 or a mouse equipped with various sensors, such as body temperature, frequency of arm or other body movements, and vibrations generated in the body, can be used. In the above-described embodiment, stress levels are calculated based on pulse rate and blood pressure. Various calculation methods can be used in this case. Alternatively, fatigue levels may be calculated instead of stress levels, and fatigue levels may be evaluated based on these. Essentially, various biometric information may be used to identify stress levels and fatigue levels for each event, evaluate these levels, and make improvements to the event (task) being performed. Of course, both stress levels and fatigue levels may be calculated and evaluated based on both.

[0093] In the above-described embodiment, the stress level at the start of an event is subtracted from the stress level at the end of the event to determine the difference, and the employee's stress level is evaluated based on this difference. In this case, the necessity of action can be determined depending on the value of the difference, such that if the difference is, for example, 5 or more, an urgent response is required, if the value is 4 to 3, the urgency is somewhat low but a response is still required, and if the value is 2 to 0, no particular response is required.

[0094] Furthermore, the stress level at the end of an event is not necessarily greater than the stress level at the start of the event. Even if the stress level at the start of an event is high, the stress level at the end of the event may be low. Therefore, if the difference calculated by subtracting the stress level at the start of the event from the stress level at the end of the event is a negative value, it can be concluded that no special action is required.

[0095] In the above-described embodiment, it has been explained that the employee (user) who will use the telephone terminal 7 or PC 3 is predetermined. However, the telephone terminal 7 may also be used by the person sitting next to the user. For this reason, voice recognition may be performed during a call to identify the caller based on the spoken name. In addition, in the case of a call, the first person to answer the call may not be predetermined. For this reason, it is possible to understand the content of the call using voice recognition, and to start an event when it is recognized that the required call has started. In this way, when voice recognition is used, the telephone control device 5 may be equipped with a voice recognition function to identify the caller and detect the start of the required call.

[0096] In the above-described embodiment, the biometric information collection and evaluation system of the present invention is applied to a communication network system established within a company, but the present invention is not limited to this. For example, the biometric information collection and evaluation system of the present invention can also be applied to a communication system established within a school. In this case, it is conceivable that teachers' stress levels will change depending on the classes they teach, and students' stress levels will change depending on the classes they take and the school events they participate in.

[0097] For example, in the case of a communication system configured within a school, teachers and students each have a tablet PC that registers the start and end times of classes and events that they conduct or participate in. The tablet PC and a wearable device configure a biometric information acquisition device, and the tablet PC is also used as an event execution device. If a server device equivalent to the UTM device 1 is installed within the school, the biometric information collection and evaluation system of this invention can be constructed. Therefore, the biometric information collection and evaluation system of this invention can be constructed when a system can be configured using devices that serve as an event execution device, a biometric information acquisition device, and a biometric information management device.

[0098] Furthermore, in the biometric information collection and evaluation system of the above-described embodiment, the event execution device has been described as having two systems, namely, a telephone system consisting of the telephone terminal 7 and the telephone control device 5, and a PC 3, but this is not limiting. The biometric information collection and evaluation system of the present invention can also be applied to a system that has only one of the telephone system consisting of the telephone terminal 7 and the telephone control device 5, and the PC 3.

[0099] [others] As can be seen from the above description of the embodiment, the function of the event notification sending means of the event execution device in the claims is realized by the event notification unit 508 of the telephone control device 5 and the event notification unit 320 of the PC 3 in the embodiment.

[0100] Furthermore, the functions of the event notification receiving means, the biometric information provision request transmitting means, and the biometric information receiving means of the claimed biometric information management device are realized by the event notification receiving unit 131, the provision request transmitting unit 132, and the biometric information receiving unit 133 of the UTM device 1. The functions of the biometric information storage means, recording means, and evaluation means of the claimed biometric information management device are realized by the employee-specific biometric information storage unit 112, the biometric information recording unit 134, and the stress level evaluation unit 135 of the UTM device 1.

[0101] Furthermore, the function of the biometric information provision request receiving means of the claimed biometric information acquisition device is realized by the connection terminal 301T and LAN I / F 301 of PC3 of the embodiment working in cooperation with the control unit 302. Furthermore, the function of the biometric information acquisition means of the claimed biometric information acquisition device is realized by the short-range wireless communication unit 305 and short-range wireless communication antenna 305A of PC3 working in cooperation with the smart watch 41. Furthermore, the function of the biometric information transmission means of the claimed biometric information acquisition device is realized by the connection terminal 301T and LAN I / F 301 of PC3 of the embodiment working in cooperation with the control unit 302. [Explanation of symbols]

[0102] 1...UTM device, 101T...connection end, 101...communication I / F, 102...control unit, 103...storage device, 104T...connection end, 104...LAN I / F, 111...employee information storage unit, 112...employee-specific biometric information storage unit, 120...security function unit, 130...biometric information management unit, 131...event notification receiving unit, 132...provision request sending unit, 133...biometric information receiving unit, 134...biometric information recording unit, 135...stress level evaluation unit, 2...LAN, 3, 3(1), 3(2)...PC, 301T...connection end, 301...LAN I / F, 302...control unit, 303...storage device, 304...operation unit, 305A...short-range wireless communication antenna, 305...short-range wireless communication unit, 306...display controller, 307...display, 308...audio output processing unit, 309...speaker, 310...video input processing unit, 311...camera unit, 312...audio input processing unit, 313...microphone, 4(1), 4(2)...biometric information acquisition device, 41, 41(1), 41(2)...smart watch, 42(1), 42(2)...mouse, 5...telephone control device, 501T...connection end, 501...telephone network I / F, 502...control unit, 503...storage device, 503...terminal information DB, 504...telephone book DB, 506T...connection end, 506...connection I / F, 507...call control unit, 5071...incoming call control unit, 5072...outgoing call control unit, 508...event notification unit, 509T...connection end, 509...LAN I / F, 6...extension telephone network, 8...wide area network, 81...gaise telephone network, 82...IP network, 9...server device, 10...external telephone terminal, 11...smartphone, BS...base station

Claims

1. A biometric information collection and evaluation system configured by connecting an event execution device, a biometric information management device, and a biometric information acquisition device, The event execution device an event notification sending means for, when receiving an instruction input from a user to start an event or when ending the started event, sending an event notification to the biological information management device, the event notification including event identification information and notifying the start / end of the event; The biological information management device includes: an event notification receiving means for receiving the event notification from the event execution device; a biometric information provision request sending means for, when receiving the event notification, forming a biometric information provision request and sending the request to the biometric information acquisition device; a biometric information receiving means for receiving biometric information from the biometric information acquisition device; a recording means for recording the event specification information included in the event notification, the start / end of the event, and the biometric information in association with each other in a biometric information storage means; an evaluation means for evaluating, for each event identified by the event specification information, a stress level of the user with respect to the event from the biological information at the start of the event and the biological information at the end of the event based on the recorded information of the biological information storage means; Equipped with the biometric information acquisition device, a biometric information provision request receiving means for receiving the biometric information provision request; a biometric information acquisition means for acquiring biometric information of the user who started or ended the event when the biometric information provision request is received; a biological information transmitting means for transmitting the biological information acquired by the biological information acquiring means to the biological information managing device; A biological information collection and evaluation system comprising:

2. 2. The biological information collection and evaluation system according to claim 1, The evaluation means of the biological information management device evaluates the stress level of the user for the event based on a difference between the biological information at the start of the event and the biological information at the end of the event. A biological information collection and evaluation system.

3. 3. The biological information collection and evaluation system according to claim 1, the event execution device is one or both of a telephone system consisting of a telephone terminal and a telephone control device, and an information processing device having a communication function; the telephone system forms the event-specific information including information indicating the destination of the call; The information processing device forms the event specification information including information indicating the executed process. A biological information collection and evaluation system.

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