Communication support system and program

Abstract

To provide a communication support system and program for easily identifying whether notice information has been browsed or not.SOLUTION: A communication support system includes a facility-side display unit which is disposed in a facility to display one or more pieces of notice information, and a display processing unit which displays the one or more pieces of notice information on a terminal-side display unit of an information terminal used by a user. The notice information displayed on the facility-side display unit displays the notice information and an icon indicating a terminal-side browser who is a user browsing the notice information through an information processing terminal.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a communication support system and a program, and more particularly to a communication support system and a program that can easily recognize that posted information is being viewed. [Background technology]

[0002] Known information systems that display text, images, videos, and other information to multiple users include, for example, the digital signage control device described in Patent Document 1. The digital signage control device described in Patent Document 1 is a digital signage control device that updates content based on received emails, suppressing frequent content updates and prioritizing the display of high-priority content. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2016-177435 Summary of the Invention [Problem to be solved by the invention]

[0004] The digital signage control device in Patent Document 1 is used for advertising purposes such as product and event announcements in commercial facilities, as well as being installed in corporate offices and other facilities to display information such as company newsletters and notices between employees.

[0005] On the other hand, the way employees work in companies has changed in recent years, making it difficult to know whether the information posted is being viewed or not.

[0006] SUMMARY OF THE INVENTION In view of the above-mentioned problems, an object of the present invention is to provide a communication support system and a program that enable users to easily recognize posted information. [Means for solving the problem]

[0007] The communication support system of the present invention, which has been made with the aim of solving the above-mentioned problems, is a communication support system that displays arbitrary posted information to users of a facility used as an office, and is equipped with a facility display unit that is installed in the facility and displays one or more of the posted information, and a facility viewer identification unit that identifies a facility viewer, who is a user of the facility who views the posted information displayed on the facility display unit, and is characterized in that when the facility viewer identification unit identifies the facility viewer, the facility display unit displays the specified posted information targeted at the identified facility viewer.

[0008] The communication support system of the present invention may be configured so that the facility-side display unit displays a display screen including multiple posting areas for displaying the posting information, and one piece of posting information targeted at a specified facility-side viewer is displayed in one of the posting areas.

[0009] The communication support system of the present invention may be configured to selectively display the posting information according to the priority set for each posting information when there are multiple posting information targeted at the identified facility-side viewers.

[0010] The communication support system according to the present invention may be configured such that, when a plurality of facility-side viewers are present at the same time, the facility-side display unit simultaneously displays the posted information for each of the specified plurality of viewers.

[0011] The communication support system of the present invention may further include a facility-side audio input / output unit that includes an audio input unit that inputs audio and an audio output unit that outputs audio, and one or both of the audio input unit and the audio output unit are configured to be integrated with the facility-side display unit or to be arranged around the facility-side display unit, and a chat unit that performs mutual communication between the information processing terminals regarding the audio input and output at the facility-side audio input / output unit.

[0012] The communication support system of the present invention may be configured such that the facility-side display unit displays a display screen including a comment display area in which comments from remote parties targeted at facility-side viewers, sent from another terminal, are displayed in real time. [Effects of the Invention]

[0013] According to the present invention, posted information can be easily recognized. [Brief explanation of the drawings]

[0014] [Figure 1] 1 is a diagram illustrating a configuration of a communication support system according to an embodiment of the present invention. [Figure 2] FIG. 10 is a diagram illustrating an example of the arrangement of facility terminals in the example of the embodiment. [Figure 3] FIG. 10 is a diagram showing the configuration of a facility-side bulletin board screen in an example of the same embodiment. [Figure 4] FIG. 10 is a diagram showing the configuration of a facility-side bulletin board screen for subjects in an example of the same embodiment. [Figure 5] FIG. 10 is a diagram showing the configuration of a facility-side comment screen for a subject in an example of the same embodiment. [Figure 6] FIG. 10 is a diagram showing the configuration of a facility status screen in an example of the same embodiment. [Figure 7] FIG. 10 is a diagram showing the configuration of a terminal-side display screen in an example of the embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0015] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. Fig. 1 is a diagram showing the configuration of a communication support system 10 according to an example of an embodiment of the present invention. As shown in Fig. 1, the communication support system 10 according to this example of the present embodiment is composed of a communication support server 20 and a facility terminal 30 installed in a facility 40, and is communicably connected to an information processing terminal 50 via a network 60.

[0016] The communication support server 20 is a server that displays arbitrary posted information on the facility terminals 30 and the information processing terminals 50. In one example of this embodiment, the communication support server 20 is configured using a well-known server computer. A program that causes the server computer to function as the communication support server 20 is pre-recorded on the HDD (auxiliary storage device) of the server computer, and the program is loaded into the memory of the server computer and executed by the CPU (central processing unit), causing the server computer to function as the communication support server 20.

[0017] The communication support server 20 includes a display processing unit 21, a facility-side viewer identification unit 22, a facility status display unit 23, a comment recording unit 24, a chat unit 25, and a database 26. The above-mentioned display processing unit 21 to chat unit 25 are configured by software.

[0018] The display processing unit 21 displays one or more pieces of message information on a terminal display unit 51 provided in the information processing terminal 50, which will be described later.

[0019] The facility-side viewer identification unit 22 analyzes real-time video captured by the facility-side image capture unit 32 provided in the facility terminal 30 (described later) and identifies users who view the posted information as facility-side viewers. Note that the analysis and identification method may be a well-known image / video analysis method, face recognition method, or the like.

[0020] The facility status display unit 30 displays a list of real-time images captured by a facility side photographing unit 32 provided in the facility terminal 30 described later and a map of the facility 40 on a terminal side display unit 51 provided in the information processing terminal 50 described later.

[0021] The comment recording unit 24 records any comment input from the information processing terminal 50, which will be described later. The comment is a message or other information specifying a target viewer, and may be text information, audio information, or information obtained by converting audio into text. The target viewer may be one person or two or more people. In one example of this embodiment, the comment recording unit 24 records the comment in association with information indicating the user who will view the comment. Note that the recording method may be a well-known method, and for example, the comment may be recorded in a database 26, which will be described later. The method for inputting the comment may be selected arbitrarily. For example, the comment may be input in text via a keyboard or other input device provided in the information processing terminal 50, or may be input by audio via the information terminal audio input / output unit 52.

[0022] The chat unit 25 performs audio-based intercommunication between two or more facility terminals 30 and / or information processing terminals 50. In one example of this embodiment, the facility terminal 30 includes a facility-side audio input / output unit 33, and the information processing terminal 50 includes a terminal-side audio input / output unit 52. The chat unit 25 performs audio-based intercommunication by outputting audio input to the facility-side audio input / output unit 33 and / or the terminal-side audio input / output unit 52 to the facility-side audio input / output unit 33 of the facility terminal 30 and / or the terminal-side audio input / output unit 52 of the information processing terminal 50 that is the other party in the intercommunication. Note that the chat unit 25 in this example of this embodiment includes an audio input unit 25a that inputs audio from the facility terminal 30 and / or the information processing terminal 50, and an audio output unit 25b that outputs audio to the facility terminal 30 and / or the information processing terminal 50.

[0023] The database 26 is a database that records information managed by the communication support server 20. In one example of this embodiment, the database 26 is an RDBMS (Relational Database Management System) built in the communication support server 20. Note that the database 26 may be a well-known database other than an RDBMS.

[0024] In this embodiment, the communication support server 20 is configured by one server computer, but the configuration of the communication support server 20 may be selected arbitrarily, and may be configured by, for example, two or more computers. In this case, the functions of the communication support server 20 may be distributed among two or more computers, and for example, the communication support server 20 may be configured by a computer that performs the functions of the display processing unit 21 to the comment recording unit 24, a computer that performs the function of the chat unit 25, and a computer that performs the function of the database 26.

[0025] In addition, in one example of this embodiment, the communication support system 10 includes a communication support server 20 equipped with a display processing unit 21 to a database 26, but some or all of the display processing unit 21 to the database 26 may be configured to be provided in one of the facility terminals 30 located in the facility 40.

[0026] Furthermore, the location of the communication support server 20 may be selected arbitrarily as long as it is capable of communicating with the facility terminal 30 and the information processing terminal 50, and it may be located in the facility 40, a data center, or the like.

[0027] Facility terminal 30 is a terminal that is placed in facility 40 and displays posted information. In one example of this embodiment, facility terminal 30 is composed of a facility display unit 31, a facility imaging unit 32, and a facility audio input / output unit 33. Only one facility terminal 30 may be placed in facility 40, or two or more facility terminals 30 may be placed.

[0028] The facility display unit 31 displays one or more pieces of notice information described above. In one example of this embodiment, the facility display unit 31 is configured using a display device. One or more pieces of notice information are acquired from the database 26 of the communication support server 20 described above, and are displayed on the display device.

[0029] The facility-side photographing unit 32 photographs real-time images of the area around the facility-side display unit 31. In one example of this embodiment, the facility-side photographing unit 32 is configured using a camera placed near the facility-side display unit 31.

[0030] The facility audio input / output unit 33 inputs audio around the facility display unit 31, and outputs audio transmitted from the communication support server 20. In one example of this embodiment, the facility audio input / output unit 33 is configured using a microphone and a speaker arranged near the facility display unit.

[0031] The facility 40 is a place where users gather to work or perform other activities. In one example of this embodiment, the facility 40 is a company office, but the facility 40 may also be, for example, a factory or a specific section of a certain location. The users are users who view posted information using the communication support system 10 in one example of this embodiment, and are employees of the company.

[0032] Fig. 2 is a diagram showing an example of the arrangement of facility terminal 30 in facility 40 in one example of this embodiment. Fig. 2 shows an example in which facility terminal 30 is installed at coffee counter 71, and as shown in Fig. 2, in section 70 within facility 40 which is equipped with coffee counter 71 and stool 72, facility display unit 31 is placed on the top of coffee counter 71, and facility imaging unit 32 and facility input / output unit 33 are placed near facility display unit 31. Section 70 and user A present in section 70 are photographed as real-time video by facility imaging unit 32, and user A's conversation and other sounds are input by facility input / output unit 33.

[0033] The information processing terminal 50 is a terminal used by a user. As described above, in one example of this embodiment, the facility terminal 30 is a terminal installed in the facility 40, and the information processing terminal 50 is a terminal used by a user separately from the facility terminal 30. The information processing terminal 50 includes a terminal display unit 51 and a terminal audio input / output unit 52. The information processing terminal 50 may be used by a user in a remote location, or may be used within the facility 40 by a user of the facility 40.

[0034] The information processing terminal 50 may be configured using, for example, a smartphone, a tablet computer, a laptop, or other type of computer. In this case, a program stored in advance in an auxiliary storage device such as a hard disk drive of the computer may be executed to cause the computer to function as the information processing terminal 50, or the computer may be configured to be used as the information processing terminal 50 by accessing a predetermined URL (Uniform Resource Locator) or other address using a web browser or other application provided on the computer. Furthermore, the information processing terminal 50 may be configured as a dedicated terminal rather than a general-purpose computer.

[0035] The terminal display unit 51 displays one or more pieces of notice information described above. In one example of this embodiment, the terminal display unit 51 is specifically a display included in the information processing terminal 50.

[0036] The terminal-side voice input / output unit 52 inputs the voice of the user of the information processing terminal 50 and outputs the voice transmitted from the communication support server 20. In one example of the present embodiment, the terminal-side voice input unit 52 is specifically a microphone and a speaker provided in the information processing terminal 50.

[0037] In one example of this embodiment, the communication support server 20, the facility terminal 30, and the information processing terminal 50 are connected via a network 60. The network 60 may be a wide area network such as the Internet, a local area network (LAN), or a virtual private network (VPN) constructed using a wide area network, and the network 60 may be configured by arbitrarily selecting any well-known network technology.

[0038] This concludes the description of the configuration of the communication support system 10 in this example of the present embodiment. Next, the functions and screen configuration of the communication support system 10 in this example of the present embodiment will be described.

[0039] Fig. 3 is a diagram showing the configuration of a facility bulletin board screen W10 displayed on facility display unit 31 of facility terminal 30 in one example of this embodiment. As shown in Fig. 3, facility bulletin board screen W100 is made up of first to third bulletin board areas W110 to W130 and a comment area W140.

[0040] Each of the first to third bulletin board areas W110 to W130 is an area for displaying bulletin board information W150. In one example of this embodiment, the facility display unit 31 acquires the number of bulletin board information items to be displayed from the database 26 and displays them as bulletin board information W150 in each of the bulletin board areas W110 to W130. The method for acquiring the bulletin board information to be displayed in the first to third bulletin board areas W110 to W130 may be selected arbitrarily. For example, a predetermined priority may be assigned to the bulletin board information, and the bulletin board information may be acquired in that order of priority, or the bulletin board information may be randomly selected. The displayed bulletin board information W150 may be updated as appropriate. For example, other bulletin board information may be acquired and displayed from the database 26 at a predetermined update interval of approximately one to five minutes.

[0041] In this embodiment, the message information W150 is composed of a message title W151 and message content W152. The message content W152 is composed of one or more of text, images, and videos.

[0042] The comment area W140 displays comments recorded by the comment recording unit 24. In one example of this embodiment, the facility display unit 31 acquires one or more comments from the database 26 and displays them in the comment area W140 as comments W170. The method for acquiring the comments W170 may be selected arbitrarily. For example, a predetermined number of comments may be acquired from the comments recorded in the database 26 in order of their posting date, or a predetermined number of comments may be randomly selected. Furthermore, if no comments are recorded in the database 26, or if all recorded comments have been viewed or the posting period has expired, the comment area W140 may not be displayed, and instead the fourth posting area may be displayed.

[0043] Furthermore, in each of the first to third bulletin board areas W110 to W130 and the comment area W140, when the bulletin information W150 or comment W160 displayed in that area is being viewed from an information processing terminal 50, a terminal-side viewer icon W160 indicating the terminal-side viewer who is the user of that information processing terminal 50 is displayed in that area. The terminal-side viewer icon 160 displays the name of the user as information identifying the user.

[0044] In one example of this embodiment, facility terminal 30 is equipped with facility-side imaging unit 32, which constantly captures real-time video of the area around facility-side display unit 31 of facility terminal 30. The captured video is transmitted to communication support server 20, where facility-side viewer identification unit 22 analyzes the video, and if a user of facility 40 viewing the posted information displayed on facility-side display unit 31 is included in the real-time video, the user is identified as a facility-side viewer.

[0045] In one example of this embodiment, the bulletin information is configured so that it can be linked with information indicating one or more users who are the target viewers of the bulletin information and recorded in database 26. When the facility viewer who will view the bulletin information is identified by facility viewer identification unit 22, facility display unit 31 acquires bulletin information for which the facility viewer is the target viewer from database 26. If this acquisition is successful, that is, if there is bulletin information for which the facility viewer is the target viewer, a facility bulletin screen W200 for target users that displays the bulletin information is displayed on facility display unit 31 of facility terminal 30.

[0046] Fig. 4 is a diagram showing the configuration of a facility-side bulletin board screen W200 for a subject in one example of this embodiment. As shown in Fig. 4, the facility-side bulletin board screen W200 for a subject is composed of a single bulletin board area W210. The configuration of the bulletin board area W210 is the same as each of the first bulletin board area W110 to the third bulletin board area W130 of the facility-side bulletin board screen W100, and bulletin board information W150 composed of a bulletin board title W151 and bulletin board content W152 is displayed in the bulletin board area W210.

[0047] 5 is a diagram showing the configuration of the facility comment screen W300 for the subject person in one example of this embodiment. As described above, comments in this example of this embodiment are linked to the viewing target person and recorded in database 26 by comment recording unit 24. The facility bulletin board screen W200 for the subject person described above is a screen displayed when there is bulletin information that targets facility viewers as the viewing target person. However, when there is a comment that targets facility viewers as the viewing target person, the facility comment screen W300 for the subject person is displayed on facility display unit 31 of facility terminal 30. The configuration of the facility comment screen W300 for the subject person is the same as the comment area W140 on facility bulletin board screen W100, but only comments that target facility viewers as the viewing target person are displayed as comments W170 on the facility comment screen W300 for the subject person.

[0048] This concludes the description of the screen displayed on the facility display unit 31 of the facility terminal 30. Next, we will explain the screen displayed on the terminal display unit 51 of the information processing terminal 50. The screen displayed on the terminal display unit 51 is displayed and controlled by the display processing unit 21 of the communication support server 20.

[0049] Fig. 6 is a diagram showing the configuration of a facility status screen W400 in one example of this embodiment. In this example of this embodiment, when the information processing terminal 50 is connected to the communication support system 10 and user authentication and other predetermined start-up processes are completed, the display processing unit 21 of the communication support server 20 displays the facility status screen W400 on the terminal display unit 51 of the information processing terminal 50. As shown in Fig. 6, the relocation status screen W400 is made up of a facility video area W410 and a map area W420.

[0050] The facility side video area W410 displays a list of real-time video W411 captured by the facility side imaging unit 32 of the facility terminal 30. Furthermore, if a facility side viewer is included in each real-time video W411, a name W412 is superimposed on the real-time video W411 as information identifying the facility side viewer.

[0051] The map area W420 superimposes a map W421 of the facility 40, a facility terminal icon W422 indicating the installation position of the facility display unit 31 on the map W421, and a facility viewer icon W423 indicating a facility viewer identified by the facility viewer identification unit 22. The facility viewer icon W423 displays the name of the facility viewer as information identifying the facility viewer.

[0052] 7 is a diagram showing the configuration of a terminal-side presentation screen W500 in one example of this embodiment. When a user operates the information processing terminal 50 to select any one of the real-time images W411 displayed in the facility image area W410 on the facility status screen W400, or when the user selects one of the facility terminal icons W422 in the map area W420, the display processing unit 21 of the communication support server 20 displays the terminal-side presentation screen W500 on the terminal display unit 51 of the information processing terminal 50. As shown in FIG. 7, the terminal-side presentation screen W500 includes a presentation area W510 and a facility image area W520.

[0053] Presentation area W510 is an area having the same configuration as the first presentation area W110 to the third presentation area W130 on the facility presentation screen W100 described above, and displays bulletin information W150 having a bulletin title W151 and bulletin content W152. In one example of this embodiment, the bulletin information W150 displayed in bulletin area W500 is the same bulletin information as the bulletin information W150 displayed on one facility terminal 30 selected by the user on the facility status screen W400 described above. On the facility terminal 30 side, three bulletin information items are simultaneously displayed in the first bulletin area W110 to the third bulletin area W130 as described above, but on the information processing terminal 50 side, one of the three bulletin information items is displayed.

[0054] It is possible to arbitrarily select which of the above-mentioned posting information is to be displayed in the presentation area W510, but in one example of this embodiment, if there is posting information among the three posting information displayed on the facility terminal 30 that is intended for viewing by the user of the information processing terminal 50, that posting information is displayed, and if there is no posting information, one posting information randomly selected from the displayed posting information is displayed.

[0055] Furthermore, as described above, the presented information W150 displayed in the presentation area W510 is also displayed on the facility terminal 30 side. In this case, a terminal-side viewer icon W160 indicating the user of the information processing terminal 50 as a terminal-side viewer is displayed in one of the presentation areas W110 to W130 displaying the presented information W150 on the facility terminal 30 side. Note that when the presented information W150 is being viewed from two or more information processing terminals 50, a terminal-side viewer icon W160 indicating the user of another information processing terminal 50 as a terminal-side viewer may be displayed in the presentation area W510.

[0056] The real-time video W520 is an area that displays real-time video captured by the facility-side camera unit 32 of the facility terminal 30. In one example of this embodiment, the same real-time video as the real-time video W411 selected by the user on the facility status screen W400 is displayed. Note that the configuration of the real-time video W411 is the same as that of the facility status screen W400, and if the real-time video W411 includes a facility-side viewer, a name W412 is superimposed on the real-time video W520 as information identifying the facility-side viewer.

[0057] Furthermore, the terminal-side bulletin board screen W500 allows chatting with the facility terminal 30, i.e., mutual communication by voice. When the terminal-side presentation screen W500 is displayed on the terminal-side display unit 51 of the information processing terminal 50, voice spoken by the user of the information processing terminal 50 is transmitted to the communication support server 20 by the terminal-side voice input / output unit 52 and output by the facility-side voice input / output unit 33 of the facility terminal 30 by the chat unit 25. Similarly, voice spoken by a user of the facility 40 is input to the facility-side voice input / output unit 33 and transmitted to the communication support server 20, and output by the chat unit 25 by the terminal-side voice input / output unit 52 of the information processing terminal 50, thereby enabling mutual communication using voice. Note that both the information processing terminal 50 and the facility terminal 30 are configured to be able to start or stop the chat function.

[0058] This completes the description of one example of this embodiment. However, the present invention is not limited to this. For example, in this example of this embodiment, the communication support system 10 is configured from the communication support server 20 and the facility terminal 30, but as described above, some or all of the functions of the communication support server 20 may be provided in a single facility terminal 30.

[0059] Other specific configurations are not limited to those of the present embodiment, and various modifications are possible within the scope of the present invention. [Explanation of symbols]

[0060] 10 Communication Support System 20 Communication Support Server 21 Display processing section 22 Facility Viewer Identification Department 23 Facility status display section 24 Comment Recording Section 25 Chat Club 25a Audio input section 25b Audio output section 26 databases 30 Facility terminals 31 Facility display unit 32 Facility photography department 33 Facility audio input / output unit 40 facilities 50 Information processing terminal 51 Terminal display unit 52 Terminal side audio input / output unit 60 Network

Claims

1. A communication support system that displays arbitrary posting information to users of a facility used as an office, a facility display unit installed in the facility and displaying one or more pieces of posted information; a facility viewer identification unit that identifies a facility viewer who is a user of the facility viewing the notice information displayed on the facility display unit; Equipped with when the facility-side viewer identification unit identifies the facility-side viewer, the facility-side display unit displays the predetermined posting information targeted at the identified facility-side viewer. Communication support system.

2. the facility display unit displays a display screen including a plurality of display areas for displaying the display information; displaying one of the pieces of posting information targeted at the identified facility-side viewers in any of the posting areas; The communication support system according to claim 1 .

3. If there are a plurality of pieces of notice information targeted at the identified facility-side viewer, the notice information is selectively displayed in accordance with the priority set for each piece of notice information.

3. The communication support system according to claim 1.

4. When a plurality of facility-side viewers are present at the same time, the facility-side display unit simultaneously displays the notice information for each of the specified plurality of viewers. The communication support system according to any one of claims 1 to 3.

5. a facility-side audio input / output unit including an audio input unit for inputting audio and an audio output unit for outputting audio, wherein one or both of the audio input unit and the audio output unit are arranged integrally with the facility-side display unit or arranged around the facility-side display unit; and a chat unit for mutual communication between the information processing terminals regarding the audio input / output at the facility-side audio input / output unit; The communication support system according to any one of claims 1 to 4, further comprising:

6. the facility-side display unit displays a display screen including a comment display area for displaying comments from remote parties targeted at facility-side viewers, which are transmitted from another terminal, in real time; 6. The communication support system according to claim 1.

7. A program that causes a computer to function as the communication support system according to any one of claims 1 to 6.

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