Information processing apparatus, information processing method, and program

Abstract

To manage allocation and operation states of both facility resources and personnel resources for each predetermined work process including physical distribution.SOLUTION: In the step S1, the server 1 acquires work request information representing a request related to predetermined work including physical distribution. In the step S2, based on the task request information acquired in the step S1, the server 1 generates, for each of the processes (the process A, the process B, and the process C in the example of FIG. 1) constituting the predetermined task, resource allocation information related to the facility resources and the personnel resources required for the predetermined task. In the step S3, the server 1 acquires, for each of the processes (the process A, the process B, and the process C in the example of FIG. 1), resource operation information on the facility resources and the personnel resources that have operated to perform the predetermined tasks.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to an information processing device, an information processing method, and a program. [Background technology]

[0002] Conventionally, there has been technology that automatically generates process plans within a logistics facility while optimizing warehouse resources without relying on the judgment of a work manager, and then compares and examines the work results based on these process plans across multiple logistics facilities (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent No. 7291313 Summary of the Invention [Problem to be solved by the invention]

[0004] However, in recent years, there has been a demand for the realization of technology that manages the allocation and operation status of both equipment resources and personnel resources for each specified work process, including logistics, but conventional technologies, including the technology of Patent Document 1, are unable to adequately meet such demands.

[0005] The present invention has been made in consideration of the above circumstances, and aims to provide a technology for managing the allocation and operating status of both equipment resources and personnel resources for each specified work process, including logistics. [Means for solving the problem]

[0006] In order to achieve the above object, an information processing device according to one aspect of the present invention comprises: a work request information acquisition means for acquiring work request information representing a request for a predetermined work; a resource allocation information generating means for generating resource allocation information relating to facility resources and personnel resources required for the predetermined work for each process constituting the predetermined work based on the work request information; a resource operation information acquisition means for acquiring resource operation information relating to the facility resources and the personnel resources operated for the execution of the predetermined work for each of the processes; Equipped with.

[0007] An information processing method and a program according to one aspect of the present invention are a method and a program corresponding to an information processing device according to one aspect of the present invention. [Effects of the Invention]

[0008] According to the present invention, it becomes possible to manage the allocation and operation status of both facility resources and personnel resources for each predetermined work process including logistics. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a diagram showing an overview of a service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied; [Figure 2] 1 is a diagram illustrating an example of a configuration of an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied. [Figure 3] 3 is a block diagram showing an example of a hardware configuration of a server in the information processing system of FIG. 2. FIG. [Figure 4] 4 is a functional block diagram showing an example of a functional configuration of the server of FIG. 3 that constitutes the information processing system of FIG. 2. [Figure 5] FIG. 10 is a diagram illustrating an example of work status information displayed on a screen of a manager terminal. [Figure 6] FIG. 10 is a diagram illustrating an example of work status information displayed on a screen of a manager terminal. [Figure 7] FIG. 10 is a diagram illustrating an example of work status information displayed on a screen of a manager terminal. [Figure 8]FIG. 10 is a diagram illustrating an example of work status information displayed on a screen of a manager terminal. [Figure 9] 10 is a diagram showing an example of resource cost information and task cost information for each process displayed on the screen of the manager terminal. FIG. [Figure 10] 10 is a diagram showing an example of resource cost information and task cost information for each process displayed on the screen of the manager terminal. FIG. [Figure 11] 10 is a diagram showing an example of resource cost information and task cost information for each process displayed on the screen of the manager terminal. FIG. [Figure 12] 10 is a diagram showing an example of resource cost information and task cost information for each process displayed on the screen of the manager terminal. FIG. [Figure 13] FIG. 10 is a diagram illustrating an example of delay prediction information displayed on a screen of an administrator terminal. [Figure 14] FIG. 10 is a diagram illustrating an example of delay prediction information displayed on a screen of an administrator terminal. [Figure 15] FIG. 10 is a diagram illustrating an example of delay prediction information displayed on a screen of an administrator terminal. [Figure 16] FIG. 10 is a diagram showing an example of work object inventory preparation information displayed on the screen of the manager terminal. [Figure 17] FIG. 10 is a diagram showing an example of work object inventory preparation information displayed on the screen of the manager terminal. [Figure 18] FIG. 10 is a diagram illustrating an example of personnel resource vacancy information displayed on a screen of a manager terminal. [Figure 19] FIG. 10 is a diagram illustrating an example of a simulation execution result displayed on a screen of an administrator terminal. [Figure 20] FIG. 10 is a diagram illustrating an example of a simulation execution result displayed on a screen of an administrator terminal. [Figure 21] FIG. 10 is a diagram showing an example of carbon dioxide emission amount information displayed on a screen of an administrator terminal. DETAILED DESCRIPTION OF THE INVENTION

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0011] First, referring to Figure 1, we will explain an overview of a service (hereinafter referred to as "this service") that can be realized by an information processing system (see Figure 2 described later) to which a server according to one embodiment of the information processing device of the present invention is applied. FIG. 1 is a diagram showing an outline of the present service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied.

[0012] This service manages the allocation and operation status of both equipment and personnel resources for each specified work process, including logistics.

[0013] Specifically, for example, in the present service shown in the example of FIG. 1, a server 1 managed by a service provider is used.

[0014] In the example of FIG. 1, in step S1, the server 1 acquires work request information representing a request related to a predetermined work including logistics. Here, for the sake of convenience, the example of Figure 1 employs a predetermined task consisting of processes A, B, and C, but the predetermined task is not limited to this. For example, a task in which equipment and personnel work together, or what is called a "human-machine integrated" task, is an example of a predetermined task. More specifically, examples of predetermined tasks include cleaning (including cleaning the floors, walls, and ceilings in a factory, as well as sterilizing all machines required for manufacturing), assembly part replacement, distribution center work including processing, and machine setup work. Furthermore, the service in which the predetermined work is performed is not particularly limited. For example, this service can be provided when predetermined work is performed in warehouse services, transportation services, cleaning services, assembly services, maintenance services, etc.

[0015] In step S2, the server 1 generates resource allocation information for the equipment resources and personnel resources required for the specified work for each process that constitutes the specified work (process A, process B, and process C in the example of Figure 1) based on the work request information acquired in step S1. In addition, any equipment resource can be used depending on the specified work, and for example, logistics equipment (handling machines, trolleys, pallets, etc.), forklifts, elevators, trucks, and other transport equipment can be used. Furthermore, any personnel resource can be employed depending on the specific work, such as warehouse staff or truck drivers.

[0016] In step S3, the server 1 acquires resource operation information on the equipment resources and personnel resources that have been operated to perform a predetermined task for each process (process A, process B, and process C in the example of FIG. 1).

[0017] This makes it possible to manage the allocation and operation status of both equipment resources and personnel resources for each process that makes up a specific task, including logistics.

[0018] Furthermore, in this service, although not shown in FIG. 1, the server 1 may output resource allocation information and resource operation information (dashboard output). That is, the server 1 may output (for example, display on a screen) the resource allocation information and resource operation information to a user terminal (for example, an administrator terminal 4 in FIG. 2 described later).

[0019] In addition, in this service, although not shown in Fig. 1, the server 1 may acquire cost information for resources and output the costs for each process. Here, the creation of a response document by a generation AI may be included. That is, the server 1 may acquire resource cost information on both facility resources and personnel resources. The server 1 may then output task cost information for each process to the user terminal based on the resource operation information and resource cost information. At this time, the server 1 may automatically generate answer sentences using a chatbot and a generation AI.

[0020] In addition, in this service, the server 1 may output delay information, although this is not shown in Fig. 1. Here, the creation of a response document by a generation AI may be included. That is, the server 1 may predict the impact of a delay on other processes when a delay occurs in one process based on the work request information, resource allocation information, and resource operation information, and output the prediction result as delay prediction information to the user terminal. In this case, the server 1 may automatically generate answer sentences using a chatbot and a generation AI.

[0021] In addition, in this service, although not shown in FIG. 1, the server 1 may output delay recovery information. Here, the delay recovery information may include improvement proposals based on the recognition of bottleneck processes. Furthermore, the delay recovery information such as improvement proposals may include a response document generated by the generation AI. That is, the server 1 may output, as recovery information to the user terminal, resource allocation information that should be changed for each process to recover from a delay in a specific task, based on the task request information, resource allocation information, and resource operation information. In this case, the server 1 may automatically generate answer sentences using a chatbot and a generation AI.

[0022] Furthermore, in this service, the server 1 may output overflow information of the distribution object, although this is not shown in Fig. 1. Here, the overflow information may include a response document generated by the generation AI. That is, the server 1 may set work object inventory preparation information that should be prepared as inventory of the object of a specified work at the start of operation of a human resource for a specified work based on the work request information and resource allocation information, and output the information to the user terminal. In this case, the server 1 may automatically generate answer sentences using a chatbot and a generation AI.

[0023] In addition, in this service, the server 1 may output impact information based on personnel vacancy information, although this is not shown in Fig. 1. Here, the impact information may include a response document generated by the generation AI. That is, when a vacancy occurs in a human resource, the server 1 may acquire human resource vacancy information (impact information). At that time, the server 1 may automatically generate an answer sentence using a chatbot and a generation AI. The server 1 may then output delay prediction information to the user terminal based on the personnel resource vacancy information. In addition, the server 1 may also output recovery information to the user terminal based on the personnel resource vacancy information.

[0024] Furthermore, in this service, although not shown in FIG. 1, the server 1 may execute a simulation of a logistics service based on a change in cargo type. That is, the server 1 may output to the user terminal, based on the work request information, resource allocation information, resource operation information, and resource cost information, predictions of resource allocation information and work cost information when part of the work request information is changed. In this case, the server 1 may automatically generate answer sentences using a chatbot and a generation AI.

[0025] In addition, in this service, although not shown in FIG. 1, the server 1 may create and output a CO2 emissions report (for example, Scope 3 (revised ton-kilometer method) compliant). The CO2 emissions report may include a response document generated by the generation AI. That is, the server 1 may acquire information on the amount of carbon dioxide emission derived from each of the facility resources and the personnel resources. The server 1 may then calculate carbon dioxide emission information for each process based on the resource operation information and resource-derived carbon dioxide emission information, and output the information to the user terminal. At this time, the server 1 may automatically generate answer sentences using a chatbot and a generation AI.

[0026] Next, with reference to FIG. 2, a description will be given of the configuration of an information processing system that realizes the provision of the above-described service, that is, an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied. FIG. 2 is a diagram showing an example of the configuration of an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied.

[0027] The information processing system shown in FIG. 2 is configured to include a server 1, a shipper terminal 2, a sensor / external system 3, and a manager terminal 4. The server 1, the shipper terminal 2, the sensor / external system 3, and the manager terminal 4 are connected to one another via a network such as the Internet.

[0028] The server 1 is an information processing device managed by the service provider of this service shown in Fig. 1. The server 1 executes various processes to realize this service while appropriately communicating with the shipper terminal 2, the sensor / external system 3, and the administrator terminal 4.

[0029] In the example of Figure 2, the service in Figure 1 is applied to warehouse management in logistics (management when specified work is performed within a warehouse), and the work request information in Figure 1 is provided by the shipper. The shipper terminal 2 is an information processing device managed by the shipper, and is configured with a smartphone, tablet, personal computer, or the like. The sensor / external system 3 is composed of sensors in the warehouse and external information processing systems installed inside and outside the warehouse. The manager terminal 4 is an information processing device managed by a warehouse manager who is a user of this service, and is configured with a smartphone, tablet, personal computer, etc. In other words, the manager terminal 4 is an example of a user terminal in this service.

[0030] FIG. 3 is a block diagram showing an example of a hardware configuration of a server in the information processing system shown in FIG.

[0031] The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, an output unit 17, a memory unit 18, a communication unit 19, and a drive 20.

[0032] The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 into the RAM 13 . The RAM 13 also stores data and the like necessary for the CPU 11 to execute various processes.

[0033] The CPU 11, ROM 12, and RAM 13 are connected to one another via a bus 14. An input / output interface 15 is also connected to this bus 14. An input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

[0034] The input unit 16 is configured with, for example, a keyboard and is used to input various information. The output unit 17 is configured with a display such as a liquid crystal display, a speaker, etc., and outputs various information as images and sounds. The storage unit 18 is configured with a DRAM (Dynamic Random Access Memory) or the like, and stores various data. The communication unit 19 communicates with other devices (for example, the shipper terminal 2, the sensor / external system 3, and the manager terminal 4 in FIG. 2) via a network N including the Internet.

[0035] Removable media 30, such as a magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, is appropriately attached to the drive 20. A program read from the removable media 30 by the drive 20 is installed in the storage unit 18 as needed. Furthermore, the removable medium 30 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.

[0036] Although not shown, the consignor terminal 2, sensor / external system 3, and manager terminal 4 in Fig. 2 can also have basically the same configuration as the hardware configuration shown in Fig. 3. Therefore, a description of the hardware configuration of the consignor terminal 2, sensor / external system 3, and manager terminal 4 will be omitted.

[0037] The various hardware and software components constituting the information processing system of FIG. 2, including the server 1 of FIG. 3, work together to execute various processes for providing the present service of FIG.

[0038] FIG. 4 is a functional block diagram showing an example of the functional configuration of the server of FIG. 3 in the information processing system of FIG.

[0039] As shown in Figure 4, the CPU 11 of the server 1 functions as follows: a work request information acquisition unit 51, a resource allocation information generation unit 52, a resource operation information acquisition unit 53, a work status information output unit 54, a resource cost information acquisition unit 55, a work cost information output unit 56, a delay prediction information output unit 57, a recovery information output unit 58, a work object inventory preparation information output unit 59, a personnel resource vacancy information acquisition unit 60, a work request information change simulation unit 61, a resource-derived carbon dioxide emission information acquisition unit 62, and a process unit carbon dioxide emission information output unit 63. In addition, one area of ​​the memory unit 18 of the server 1 is provided with a work request information DB71, a resource allocation information DB72, a resource operation information DB73, a work status information DB74, a resource cost information DB75, a work cost information DB76, a delay prediction information DB77, a recovery information DB78, a work object inventory preparation information DB79, a personnel resource vacancy information DB80, a resource-derived carbon dioxide emission information DB81, and a process-unit carbon dioxide emission information DB82.

[0040] The work request information acquisition unit 51 acquires work request information representing requests related to predetermined work including physical distribution from the shipper terminal 2 and stores the information in the work request information DB 71 . The resource allocation information generation unit 52 generates resource allocation information relating to the equipment resources and personnel resources required for a specified task for each process that constitutes the specified task based on the work request information stored in the work request information DB 71, and stores the information in the resource allocation information DB 72. The resource operation information acquisition unit 53 acquires, for each process, resource operation information relating to the equipment resources and personnel resources that have been operated to carry out a specified task from the sensor / external system 3, and stores the information in the resource operation information DB 73.

[0041] The work status information output unit 54 stores the resource allocation information stored in the resource allocation information DB 72 and the resource operation information stored in the resource operation information DB 73 as work status information in the work status information DB 74, and outputs it to the administrator terminal 4 (for example, displays it on the screen of the administrator terminal 4). 5 to 8 are diagrams showing examples of work status information displayed on the screen of the manager terminal.

[0042] Returning to FIG. 4, the resource cost information acquisition unit 55 acquires resource cost information relating to facility resources and personnel resources from the sensors / external systems 3 and stores the information in the resource cost information DB 75. The work cost information output unit 56 generates work cost information for each process based on the resource operation information stored in the resource operation information DB 73 and the resource cost information stored in the resource cost information DB 75, stores the generated work cost information in the work cost information DB 76, and outputs the generated work cost information to the manager terminal 4. In this case, the work cost information output unit 56 may automatically generate answer sentences using a chatbot and a generation AI. 9 to 12 are diagrams showing examples of resource cost information and task cost information for each process, displayed on the screen of the manager terminal.

[0043] 4, the delay prediction information output unit 57 predicts the impact of a delay on other processes when a delay occurs in one process, based on the resource allocation information stored in the resource allocation information DB 72 and the resource utilization information stored in the resource utilization information DB 73, and stores the prediction result in the delay prediction information DB 77 as delay prediction information, and also outputs it to the manager terminal 4. At this time, the delay prediction information output unit 57 may automatically generate answer sentences using a chatbot and a generation AI. 13 to 15 are diagrams showing examples of delay prediction information displayed on the screen of the administrator terminal.

[0044] 4, the recovery information output unit 58 stores the resource allocation information that should be changed for each process to recover from a delay when a delay occurs in a predetermined task, as recovery information in the recovery information DB 78, based on the work request information stored in the work request information DB 71, the resource allocation information stored in the resource allocation information DB 72, and the resource utilization information stored in the resource utilization information DB 73, and outputs the resource allocation information to the manager terminal 4. In this case, the recovery information output unit 58 may automatically generate answer sentences using a chatbot and a generation AI.

[0045] The work object inventory preparation information output unit 59 sets work object inventory preparation information to be prepared as inventory of the object of a specified task at the start of operation of the personnel resource for the specified task, based on the work request information stored in the work request information DB 71 and the resource allocation information stored in the resource allocation information DB 72, stores the information in the work object inventory preparation information DB 79, and outputs the information to the manager terminal 4. At this time, the work object inventory preparation information output unit 59 may automatically generate answer sentences using a chatbot and a generation AI. 16 and 17 are diagrams showing an example of work object inventory preparation information displayed on the screen of the manager terminal.

[0046] Returning to FIG. 4, the manpower resource vacancy information acquisition unit 60 acquires manpower resource vacancy information from the sensor / external system 3 when a manpower resource vacancy occurs, and stores the information in the manpower resource vacancy information DB 80. FIG. 18 is a diagram showing an example of personnel resource vacancy information displayed on the screen of the manager terminal. Returning to FIG. 4, the delay prediction information output unit 57 outputs delay prediction information to the manager terminal 4 based on the personnel resource vacancy information stored in the personnel resource vacancy information DB 80. The recovery information output unit 58 outputs recovery information to the manager terminal 4 based on the personnel resource vacancy information stored in the personnel resource vacancy information DB 80.

[0047] The work request information change simulation unit 61 executes a simulation to predict resource allocation information and work cost information when part of the work request information is changed, based on the work request information stored in the work request information DB 71, the resource allocation information stored in the resource allocation information DB 72, the resource operation information stored in the resource operation information DB 73, and the resource cost information stored in the resource cost information DB 75, and outputs the results of the simulation to the manager terminal 4. In this case, the work request information change simulation unit 61 may automatically generate answer sentences using a chatbot and a generation AI. 19 and 20 are diagrams showing examples of simulation execution results displayed on the screen of the administrator terminal.

[0048] Returning to Figure 4, the resource-derived carbon dioxide emission information acquisition unit 62 acquires resource-derived carbon dioxide emission information derived from equipment resources and personnel resources from the sensors / external systems 3, and stores it in the resource-derived carbon dioxide emission information DB81. The process-unit carbon dioxide emission amount information output unit 63 calculates carbon dioxide emission amount information for each process based on the resource operation information stored in the resource operation information DB 73 and the resource-derived carbon dioxide emission amount information stored in the resource-derived carbon dioxide emission information DB 81, stores the information in the process-unit carbon dioxide emission amount information DB 82, and outputs the information to the manager terminal 4. In this case, the process-unit carbon dioxide emission amount information output unit 63 may automatically generate answer sentences using a chatbot and a generation AI. FIG. 21 is a diagram showing an example of carbon dioxide emission information displayed on the screen of the manager terminal.

[0049] Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope of achieving the object of the present invention are considered to be included in the present invention.

[0050] For example, the system configuration shown in FIG. 2 and the hardware configuration of the server 1 shown in FIG. 3 are merely examples for achieving the object of the present invention, and are not particularly limited.

[0051] Furthermore, the functional block diagram shown in Fig. 4 is merely an example and is not particularly limited. That is, it is sufficient if the information processing system in Fig. 2 is provided with functions that can execute the various processes described above as a whole, and the functional blocks and databases used to realize these functions are not particularly limited to the example in Fig. 4.

[0052] Furthermore, the locations of the functional blocks and databases are not limited to those shown in FIG. 4 and may be arbitrary. For example, at least a part of the functional blocks and databases arranged on the server 1 side may be provided on the shipper terminal 2 side or on another information processing device (not shown).

[0053] The above-described series of processes can be executed by hardware or software. Furthermore, one functional block may be configured as a single piece of hardware, a single piece of software, or a combination thereof.

[0054] When a series of processes is executed by software, the programs that make up the software are installed into a computer or the like from a network or a recording medium. The computer may be a computer built on dedicated hardware. The computer may also be a computer capable of executing various functions by installing various programs, such as a server, a general-purpose smartphone, or a personal computer.

[0055] The recording medium containing such a program may be composed not only of a removable medium (not shown) that is distributed separately from the device main body in order to provide the program to the user, but also of a recording medium that is provided to the user in a state that is pre-installed in the device main body.

[0056] In this specification, the steps describing the program to be recorded on the recording medium include not only processes that are performed in chronological order, but also processes that are not necessarily performed in chronological order but are performed in parallel or individually.

[0057] To sum up, the information processing device to which the present invention is applied is sufficient as long as it has the following configuration, and can take on a variety of different embodiments. That is, an information processing device to which the present invention is applied (for example, the server 1 in FIGS. 1 to 4) A work request information acquisition means (for example, the work request information acquisition unit 51 in FIG. 4) for acquiring work request information representing a request related to a predetermined work; a resource allocation information generating means (e.g., resource allocation information generating unit 52 in FIG. 4) that generates resource allocation information relating to facility resources and personnel resources required for the predetermined work for each process (e.g., process A, process B, and process C in FIG. 1) that constitutes the predetermined work based on the work request information; a resource operation information acquisition unit (e.g., resource operation information acquisition unit 53 in FIG. 4) that acquires resource operation information related to the facility resources and the personnel resources that have been operated to perform the predetermined work for each of the processes; It is enough to have this.

[0058] a work status information output unit (e.g., the work status information output unit 54 in FIG. 4) that outputs the resource allocation information and the resource operation information to a user terminal (e.g., the administrator terminal 4 in FIGS. 2 and 4) as work status information (e.g., see FIGS. 5 to 8); The sensor may further include:

[0059] resource cost information acquisition means (for example, the resource cost information acquisition unit 55 in FIG. 4) for acquiring resource cost information relating to the facility resources and the personnel resources; a task cost information output unit (e.g., task cost information output unit 56 in FIG. 4) that generates task cost information (e.g., see FIGS. 9 to 12) for each process based on the resource operation information and the resource cost information and outputs the information to the user terminal; The sensor may further include:

[0060] a delay prediction information output means (for example, the delay prediction information output unit 57 in FIG. 4) for outputting, to the user terminal, information predicting the effect of a delay on other processes when a delay occurs in one of the processes based on the work request information, the resource allocation information, and the resource operation information; The sensor may further include:

[0061] a recovery information output means (e.g., the recovery information output unit 58 in FIG. 4 ) that outputs, to the user terminal as recovery information, the resource allocation information that should be changed for each process in order to recover from a delay when a delay occurs in the predetermined work, based on the work request information, the resource allocation information, and the resource operation information; The sensor may further include:

[0062] a work object inventory preparation information output means (e.g., work object inventory preparation information output unit 59 in FIG. 4) for setting work object inventory preparation information (e.g., see FIGS. 15 and 16) to be prepared as inventory of the object of the specified work at the start of operation of the human resource for the specified work based on the work request information and the resource allocation information, and outputting the information to the user terminal; The sensor may further include:

[0063] a personnel resource vacancy information acquisition means (for example, the personnel resource vacancy information acquisition unit 60 in FIG. 4) for acquiring personnel resource vacancy information (for example, see FIG. 18) when a vacancy occurs in the personnel resource; Furthermore, the delay prediction information output means outputs the delay prediction information to the user terminal further based on the personnel resource vacancy information; the recovery information output means outputs the recovery information to the user terminal further based on the human resource vacancy information; It is possible.

[0064] a work request information change simulation means (e.g., the work request information change simulation unit 61 in FIG. 4) that predicts the resource allocation information and the work cost information when a part of the work request information is changed based on the work request information, the resource allocation information, the resource operation information, and the resource cost information, and outputs the prediction result (e.g., see FIG. 19) to the user terminal; The sensor may further include:

[0065] a resource-derived carbon dioxide emission information acquisition unit (for example, the resource-derived carbon dioxide emission information acquisition unit 62 in FIG. 4) that acquires resource-derived carbon dioxide emission information derived from the equipment resources and the personnel resources, respectively; a process unit carbon dioxide emission information output means (for example, the process unit carbon dioxide emission information output unit 63 in FIG. 4) that calculates carbon dioxide emission information for each process based on the resource operation information and the resource-derived carbon dioxide emission information and outputs the information to the user terminal; The sensor may further include: [Explanation of symbols]

[0066] 1 Server, 2, 2-1, 2-n Job seeker terminal, 11 CPU, 12 ROM, 13 RAM, 14 Bus, 15 Input / output interface, 16 Input section, 17 Output section, 18 Memory section, 19 Communication section, 20 Drive, 30 Removable media, 51 Work request information acquisition section, 52 Resource allocation information generation section, 53 Resource operation information acquisition section, 54 Work status information output section, 55 Resource cost information acquisition section, 56 Work cost information output section, 57 Delay prediction information output section, 58 Recovery information output section, 59 Work object inventory preparation information output section, 60 ···Personnel resource vacancy information acquisition unit, 61···Work requirement information change simulation unit, 62···Resource-derived carbon dioxide emission information acquisition unit, 63···Process unit carbon dioxide emission information output unit, 71···Work requirement information DB, 72···Resource allocation information DB, 73···Resource operation information DB, 74···Work status information DB, 75···Resource cost information DB, 76···Work cost information DB, 77···Delay prediction information DB, 78···Recovery information DB, 79···Work object inventory preparation information DB, 80···Personnel resource vacancy information DB, 81···Resource-derived carbon dioxide emission information DB, 82···Process unit carbon dioxide emission information DB

Claims

1. a work request information acquisition means for acquiring work request information representing a request for a predetermined work; a resource allocation information generating means for generating resource allocation information relating to facility resources and personnel resources required for the predetermined work for each process constituting the predetermined work based on the work request information; a resource operation information acquisition means for acquiring resource operation information relating to the facility resources and the personnel resources operated for the execution of the predetermined work for each of the processes; An information processing device comprising:

2. a work status information output means for outputting the resource allocation information and the resource operation information to a user terminal as work status information; The information processing device according to claim 1 , further comprising:

3. resource cost information acquisition means for acquiring resource cost information relating to the facility resources and the personnel resources; a task cost information output means for generating task cost information for each of the processes based on the resource operation information and the resource cost information and outputting the task cost information to the user terminal; The information processing device according to claim 2 , further comprising:

4. a delay prediction information output means for outputting, to the user terminal, information predicting the effect of a delay on other processes when a delay occurs in one of the processes based on the work request information, the resource allocation information, and the resource operation information; The information processing device according to claim 2 , further comprising:

5. a recovery information output means for outputting, as recovery information, to the user terminal, the resource allocation information to be changed for each process in order to recover from a delay when a delay occurs in the predetermined work, based on the work request information, the resource allocation information, and the resource operation information; The information processing device according to claim 4 , further comprising:

6. a work object inventory preparation information output means for setting work object inventory preparation information to be prepared as an inventory of the object of the specified work at the start of operation of the human resource for the specified work based on the work request information and the resource allocation information, and outputting the information to the user terminal; The information processing device according to claim 2 , further comprising:

7. a personnel resource vacancy information acquisition means for acquiring personnel resource vacancy information when a vacancy occurs in the personnel resource; Furthermore, the delay prediction information output means outputs the delay prediction information to the user terminal further based on the personnel resource vacancy information; the recovery information output means outputs the recovery information to the user terminal further based on the human resource vacancy information; The information processing device according to claim 5 .

8. a work request information change simulation means for predicting the resource allocation information and the work cost information when a part of the work request information is changed based on the work request information, the resource allocation information, the resource operation information, and the resource cost information, and outputting the result of the prediction to the user terminal; The information processing device according to claim 3 , further comprising:

9. a resource-derived carbon dioxide emission information acquisition means for acquiring resource-derived carbon dioxide emission information derived from the facility resources and the personnel resources, respectively; a process unit carbon dioxide emission information output means for calculating carbon dioxide emission information for each process based on the resource operation information and the resource-derived carbon dioxide emission information and outputting the information to the user terminal; The information processing device according to claim 2 , further comprising:

10. An information processing method executed by an information processing device, a work request information acquisition step of acquiring work request information representing a request related to a predetermined work; a resource allocation information generation step of generating resource allocation information relating to facility resources and personnel resources required for the predetermined work for each process constituting the predetermined work based on the work request information; a resource operation information acquisition step of acquiring resource operation information relating to the facility resources and the personnel resources operated for the execution of the predetermined work for each of the processes; An information processing method including:

11. On the computer, a work request information acquisition step of acquiring work request information representing a request related to a predetermined work; a resource allocation information generation step of generating resource allocation information relating to facility resources and personnel resources required for the predetermined work for each process constituting the predetermined work based on the work request information; a resource operation information acquisition step of acquiring resource operation information relating to the facility resources and the personnel resources operated for the execution of the predetermined work for each of the processes; A program that executes control processing including:

Images