Information processing apparatus, information processing method, and program
The information processing system addresses worker abuse in care settings by managing worker experiences, providing training, calculating abuse risk, and collecting feedback, enhancing worker suitability and workplace safety.
Patent Information
- Application Number
- JP2024125193
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- Filing Date
- 2024-07-31
- Publication Date
- 2026-02-13
AI Technical Summary
Conventional systems fail to adequately prevent workers from abusing users, particularly in care settings like nursing homes, despite the growing demand for such prevention.
An information processing system that manages worker experiences, provides training, grants badges based on training completion, calculates abuse risk indices, and collects feedback to improve workplace conditions, thereby filtering job applications and ensuring appropriate worker selection and training.
The system effectively reduces the risk of user abuse by ensuring workers have relevant experience and knowledge, providing targeted training, and promoting a safer work environment through continuous improvement.
Smart Images
Figure 2026023283000001_ABST
Abstract
Description
[Technical Field]
[0001] The present invention relates to an information processing device, an information processing method, and a program. [Background technology]
[0002] Conventionally, there have been systems in which workers belonging to a designated organization, such as the operator of a "paid nursing home with care," perform designated tasks (such as "assisting with bathing at a paid nursing home with care") for users (e.g., elderly people) who have been requested by the designated organization (see, for example, Patent Document 1). [Prior art documents] [Patent documents]
[0003] [Patent Document 1] Patent No. 6713588 Summary of the Invention [Problem to be solved by the invention]
[0004] However, in recent years, there has been a demand for preventing workers from abusing users, but conventional technologies, including the technology of Patent Document 1, are unable to fully meet this demand.
[0005] The present invention has been made in view of such circumstances, and aims to prevent abuse of users by workers. [Means for solving the problem]
[0006] In order to achieve the above object, an information processing device according to one aspect of the present invention comprises: An information processing device that manages workers who belong to a predetermined organization and perform predetermined work for a user who has requested the predetermined organization, a worker experience presentation means for presenting the worker's past experience details to the predetermined organization; an application conditions receiving means for receiving application conditions for a job offer for the predetermined job from the predetermined organization to which the worker's past experience details have been submitted; a job information output means for generating and outputting job information for the predetermined job based on the accepted application conditions; Equipped with.
[0007] An information processing method and a program according to one aspect of the present invention are a method and a program corresponding to an information processing device according to one aspect of the present invention. [Effects of the Invention]
[0008] According to the present invention, it becomes possible to prevent workers from abusing users. [Brief explanation of the drawings]
[0009] [Figure 1] 1 is a diagram showing an overview of a service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied; [Figure 2] 1 is a diagram showing an overview of a service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied; [Figure 3] 1 is a diagram showing an overview of a service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied; [Figure 4] 1 is a diagram showing an overview of a service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied; [Figure 5] 1 is a diagram illustrating an example of a configuration of an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied. [Figure 6] 6 is a block diagram showing an example of a hardware configuration of a server in the information processing system of FIG. 5. [Figure 7] 7 is a functional block diagram showing an example of a functional configuration of the server of FIG. 6 that constitutes the information processing system of FIG. 5. DETAILED DESCRIPTION OF THE INVENTION
[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.
[0011] First, referring to Figures 1 to 4, we will explain an overview of a service (hereinafter referred to as "this service") that can be realized by an information processing system (see Figure 2 described later) to which a server according to one embodiment of the information processing device of the present invention is applied. 1 to 4 are diagrams showing an overview of the present service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied.
[0012] This service manages workers who belong to a designated organization, such as a business establishment (hereinafter abbreviated as "business establishment"), such as a "paid nursing home with care for the elderly" and perform designated tasks (such as "assisting with bathing at a paid nursing home with care for the elderly") for users (such as elderly people) who have been requested by the designated organization, and is a service that can particularly prevent abuse of users by workers.
[0013] Specifically, for example, the present service in the example of Figures 1 to 4 has the first function shown in Figure 1, the second function shown in Figure 2, the third function shown in Figure 3, and the fourth function shown in Figure 4 in order to prevent workers from abusing users.
[0014] For example, as shown in Figure 1, the first function is to make workers' past experience (facility type and work content) visible to the business, allowing them to filter job application conditions based on experience. The first function aims to reduce the risk of abuse due to lack of knowledge and to establish an acceptance system that matches the skills of workers.
[0015] Specifically, for example, the first function has a worker experience presentation function that presents the worker's past experience (for example, in the example of Figure 1, the registered "past work experience" and the accumulated "work experience within this service") to the business. This makes it possible to visualize work history. The first function is an application conditions acceptance function that accepts application conditions for a specified job from businesses that have presented details of the worker's past experience (for example, in the example in Figure 1, this corresponds to the "conditions" in "Create a job by setting conditions." Specifically, for example, a condition such as "having experience working night shifts within this service"). The first function has a job information output function that generates and outputs job information for a specific job based on the accepted application conditions. For example, in the example in Figure 1, job information stating "Only those with night shift experience within this service are eligible to apply" is output to the worker. This means that workers who do not have "night shift experience within this service" will not be able to apply. In this way, it becomes possible to filter job application conditions based on experience.
[0016] As shown in Figure 2, the second function allows workers to take training courses on application software that runs on their own terminals (for example, worker terminal 3 in Figure 5 described below), grants badges to workers based on their attendance at the training courses and test passing status, and allows restrictions on applications to be imposed based on information indicating whether or not the worker has the badge (hereinafter referred to as "badge information"). The second function is intended to reduce the risk of abuse due to lack of knowledge.
[0017] Specifically, for example, the second function has a training execution control function that controls application software that functions on the worker's terminal (for example, worker terminal 3 in Figure 5 described below) so that the worker can perform training related to a specified job (for example, in the example of Figure 2, the training system provided by the system is executed). The second function is a badge-granting function that grants badges to workers based on their training attendance status and test passing status (for example, in the example of Figure 2, this corresponds to taking training and earning a badge). The second function, like the first function, has a function to present worker experience, and can present the status of badges awarded to workers (for example, in the example in Figure 2, the status of "attended training and earned a badge") as the worker's past experience to the business. This makes it possible to visualize the training status. The second function, like the first function, has a function for accepting application conditions, and can accept badge status (specifically, for example, a condition such as "possessing an abuse training badge") from businesses as at least part of the application conditions for a job offer for a specified job (for example, in the example in Figure 2, this corresponds to the "conditions" in "Create a job offer by setting conditions"). The second function, like the first function, has a job information output function, and can generate job information such as "jobs only open to those who have the abuse training badge" and output it to workers, as shown in the example in Figure 2. This means that workers cannot apply unless they have the "badge." In this way, it is possible to filter application conditions based on the badge status.
[0018] As shown in Figure 3, the third function is to calculate an abuse risk index for a worker based on a specified indicator, and if the abuse risk index is high, the business can refuse to accept the worker (including canceling the job) or accept them on a conditional basis. Here, the index used may be, for example, past career history, work experience within this service, knowledge possessed (for example, the status of training badges awarded using the second function in Figure 2), and the degree of match between the project content and work experience. Furthermore, the "conditions" for conditional acceptance implemented by the business can include, for example, that the worker undergo necessary training, or that the worker not work alone (work together with a veteran person from the service provider or business). The third function aims to prepare the necessary training and acceptance system based on the worker's experience and skills.
[0019] Specifically, for example, the third function has a risk calculation function that calculates an abuse risk index for a worker based on one or more indicators including at least the worker's past career history, past work experience, knowledge held by the worker including the status of badge assignment, and the degree of match between the case content and work experience. The third function is to present the abuse risk index to the business (e.g., equivalent to communicating the abuse index in Figure 3) and to accept applications from the business to refuse (including cancellation) or accept workers with a high risk of abuse under certain conditions. This allows the establishment to present the worker with conditions for cancellation or acceptance, as shown in the example of Figure 3. If necessary, the worker can take training before starting work.
[0020] As shown in Figure 4, for example, the fourth function is to collect anonymous opinions from the worker, the business (facility), and the user about the day of work (for example, opinions on whether or not any acts that could lead to abuse were committed) after the worker has performed the specified work for the user requested by the business (facility), and if there appears to be a discrepancy in the content of the opinions (evaluation content), the worker will be required to undergo training and a request will be made to the business to make improvements, providing a system for mutual improvement between the worker and the business. The fourth function aims to improve the workplace and the working attitudes of employees.
[0021] Specifically, for example, the fourth function has an opinion collection function that collects opinions about the worker's specified work from the worker, the business establishment, and the user after the worker has performed the specified work (for example, self-evaluation and peer evaluation of work attitude in Figure 4 corresponds to input). The fourth function is an improvement request function that determines whether there is a certain level of discrepancy between the opinions of the worker, the designated organization, and the user (e.g., equivalent to the "evaluation system for the day's work" in Figure 4), and if it is determined that there is a discrepancy, notifies the worker that they will undergo training (e.g., equivalent to the request to attend training in Figure 4), and notifies the business establishment of a request for improvement (e.g., equivalent to the request to improve the work environment in Figure 4).
[0022] Next, with reference to FIG. 5, a description will be given of the configuration of an information processing system that realizes the provision of the above-described service, that is, an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied. FIG. 5 is a diagram showing an example of the configuration of an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied.
[0023] The information processing system shown in FIG. 5 is configured to include a server 1, a business operator terminal 2, a worker terminal 3, and a user terminal 4. The server 1, the business operator terminal 2, the worker terminal 3, and the user terminal 4 are connected to one another via a network such as the Internet.
[0024] The server 1 is an information processing device managed by the service provider of the present service shown in Fig. 1. The server 1 executes various processes for realizing the present service while appropriately communicating with the business operator terminal 2, the worker terminal 3, and the user terminal 4. The business operator terminal 2 is an information processing device managed by a business operator, and is configured by a smartphone, a tablet, a personal computer, or the like. The worker terminal 3 is an information processing device managed by a worker, and is configured as a smartphone, a tablet, a personal computer, or the like. The user terminal 4 is an information processing device managed by the user, and is configured as a smartphone, a tablet, a personal computer, or the like.
[0025] FIG. 6 is a block diagram showing an example of a hardware configuration of a server in the information processing system shown in FIG.
[0026] The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, an output unit 17, a memory unit 18, a communication unit 19, and a drive 20.
[0027] The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 into the RAM 13 . The RAM 13 also stores data and the like necessary for the CPU 11 to execute various processes.
[0028] The CPU 11, ROM 12, and RAM 13 are connected to one another via a bus 14. An input / output interface 15 is also connected to this bus 14. An input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.
[0029] The input unit 16 is configured with, for example, a keyboard and is used to input various information. The output unit 17 is configured with a display such as a liquid crystal display, a speaker, etc., and outputs various information as images and sounds. The storage unit 18 is configured with a DRAM (Dynamic Random Access Memory) or the like, and stores various data. The communication unit 19 communicates with other devices (for example, the business operator terminal 2, the worker terminal 3, and the user terminal 4 in FIG. 5) via a network N including the Internet.
[0030] Removable media 30, such as a magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, is appropriately attached to the drive 20. A program read from the removable media 30 by the drive 20 is installed in the storage unit 18 as needed. Furthermore, the removable medium 30 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.
[0031] Although not shown, the business operator terminal 2, worker terminal 3, and user terminal 4 in Fig. 5 can also have basically the same hardware configuration as that shown in Fig. 6. Therefore, a description of the hardware configuration of the business operator terminal 2, worker terminal 3, and user terminal 4 will be omitted.
[0032] The various hardware and software constituting the information processing system of FIG. 5, including the server 1 of FIG. 6, work together to execute various processes for providing the present service of FIGS. 1 to 4.
[0033] FIG. 7 is a functional block diagram showing an example of the functional configuration of the server of FIG. 4 in the information processing system of FIG.
[0034] As shown in Figure 7, the CPU 11 of the server 1 has a worker experience presentation unit 51, an application conditions reception unit 52, a job information output unit 53, a training execution control unit 54, a badge assignment unit 55, a risk calculation unit 56, an employment request reception unit 57, an opinion collection unit 58, and an improvement request unit 59 that function to manage workers who belong to a specified organization such as a business and perform specified work for users requested by the organization.
[0035] The worker experience presentation unit 51 presents the details of the worker's past experience to a predetermined organization via the establishment terminal 2. The application conditions receiving unit 52 receives application conditions for a job offer for a predetermined job from the business terminal 2 of the predetermined organization to which the worker's past experience details have been presented. The job information output unit 53 generates job information for a predetermined job based on the accepted application conditions and outputs it to the worker terminal 3.
[0036] The training execution control unit 54 controls application software that functions on the worker terminal 3 so that the worker can perform training related to a predetermined job. The badge granting unit 55 grants badges to workers according to their training attendance status and test passing status. In this case, the worker experience presenting unit 51 can present the status of badges given to the worker to the predetermined organization via the business operator terminal 2 as the content of the worker's experience. The application condition receiving unit 52 can receive the badge award status as at least a part of the application conditions.
[0037] The risk calculation unit 56 calculates an abuse risk index for the worker based on one or more indicators including at least the worker's past career history, past work experience, knowledge held by the worker including the status of badge assignment, and the degree of correspondence between the case content and work experience. The acceptance request reception unit 57 presents the abuse risk index to a specified organization via the business operator terminal 2, and receives from the specified organization via the business operator terminal 2 a request to refuse acceptance or accept the worker with a high risk of abuse on a conditional basis.
[0038] After a worker performs a specified task, the opinion collection unit 58 collects the worker's opinions regarding the specified task from each of the worker's worker terminal 3, the business operator terminal 2 of the specified organization, and the user terminal 4 of the user. The improvement request unit 59 determines whether there is a certain level of discrepancy between the opinions of the worker, the specified organization, and the user, and if it determines that there is such a discrepancy, it notifies the worker via the worker terminal 3 that he or she will undergo training, and notifies the specified organization via the business operator terminal 2 of a request for improvement.
[0039] Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope of achieving the object of the present invention are considered to be included in the present invention.
[0040] For example, the system configuration shown in FIG. 5 and the hardware configuration of the server 1 shown in FIG. 6 are merely examples for achieving the object of the present invention, and are not particularly limited.
[0041] Furthermore, the functional block diagram shown in Fig. 7 is merely an example and is not particularly limited. That is, it is sufficient if the information processing system in Fig. 5 is provided with a function that can execute the various processes described above as a whole, and the functional blocks and databases used to realize this function are not particularly limited to the example in Fig. 7.
[0042] Furthermore, the locations of the functional blocks and databases are not limited to those shown in FIG. 7 and may be arbitrary. For example, at least some of the functional blocks and databases arranged on the server 1 side may be provided in the business operator terminal 2, the worker terminal 3, the user terminal 4, or another information processing device (not shown).
[0043] The above-described series of processes can be executed by hardware or software. Furthermore, one functional block may be configured as a single piece of hardware, a single piece of software, or a combination thereof.
[0044] When a series of processes is executed by software, the programs that make up the software are installed into a computer or the like from a network or a recording medium. The computer may be a computer built on dedicated hardware. The computer may also be a computer capable of executing various functions by installing various programs, such as a server, a general-purpose smartphone, or a personal computer.
[0045] The recording medium containing such a program may be composed not only of a removable medium (not shown) that is distributed separately from the device main body in order to provide the program to the user, but also of a recording medium that is provided to the user in a state that is pre-installed in the device main body.
[0046] In this specification, the steps describing the program to be recorded on the recording medium include not only processes that are performed in chronological order, but also processes that are not necessarily performed in chronological order but are performed in parallel or individually.
[0047] To sum up, the information processing device to which the present invention is applied is sufficient as long as it has the following configuration, and can take on a variety of different embodiments. That is, an information processing device to which the present invention is applied (for example, the server 1 in FIGS. 5 to 7) In an information processing device that manages workers (e.g., workers in FIGS. 1 to 4) who belong to a predetermined organization (e.g., a business operator of a "paid nursing home with care" in FIGS. 1 to 4) and perform a predetermined job (e.g., a job of "bathing assistance at a paid nursing home with care") for a user (e.g., a user in FIGS. 1 to 4) who has requested the predetermined organization, a worker experience presentation unit (for example, the worker experience presentation unit 51 in FIG. 7) that presents the worker's past experience details to the predetermined organization; an application conditions receiving means (for example, the application conditions receiving unit 52 in FIG. 7) for receiving application conditions for a job offer from the predetermined organization to which the worker's past experience details have been submitted; a job information output unit (e.g., job information output unit 53 in FIG. 7) that generates and outputs job information for the predetermined job based on the accepted application conditions; It is enough to have this.
[0048] Also, a training execution control means (for example, the training execution control unit 54 in FIG. 7) that controls application software that functions on the terminal of the worker so that the worker can execute training related to the predetermined job; a badge granting unit (e.g., the badge granting unit 55 in FIG. 7) that grants badges to the workers according to their attendance status in the training and their passing status in the test; Furthermore, the worker experience presentation means presents to the predetermined organization, as the worker's experience content, a status of the badges given to the worker; The application condition receiving means receives the badge award status as at least a part of the application conditions. It is possible.
[0049] Also, a risk calculation means (e.g., risk calculation unit 56 in FIG. 7) for calculating an abuse risk index for the worker based on one or more indicators including at least the worker's past career history, past work experience, knowledge held by the worker including the status of badge assignment, and the degree of agreement between the case content and work experience; an acceptance request receiving means (for example, the acceptance request receiving unit 57 in FIG. 7) that presents the abuse risk index to the predetermined organization and receives from the predetermined organization a request to reject or conditionally accept the worker with a high abuse risk index; The sensor may further include:
[0050] Also, an opinion collection means (for example, an opinion collection unit 58 in FIG. 7) for collecting opinions regarding the predetermined work of the worker from each of the worker, the predetermined organization, and the user after the worker has performed the predetermined work; an improvement request means (for example, an improvement request unit 59 in FIG. 7) for determining whether there is a certain level of discrepancy between the opinions of the worker, the predetermined organization, and the user, and, if it is determined that there is a discrepancy, notifying the worker that he or she will undergo the training and notifying the predetermined organization of a request for improvement; The sensor may further include: [Explanation of symbols]
[0051] 1 Server, 2 Operator terminal, 3 Worker terminal, 4 User terminal, 11 CPU, 12 ROM, 13 RAM, 14 Bus, 15 Input / output interface, 16 Input section, 17 Output section, 18 Memory section, 19 Communication section, 20 Drive, 30 Removable media, 51 Worker experience presentation section, 52 Application conditions reception section, 53 Job information output section, 54 Training execution control section, 55 Badge assignment section, 54 Risk calculation section, 57 Acceptance request reception section, 58 Opinion collection section, 59 Improvement request section
Claims
1. An information processing device that manages workers who belong to a predetermined organization and perform predetermined work for a user who has requested the predetermined organization, a worker experience presentation means for presenting the worker's past experience details to the predetermined organization; an application conditions receiving means for receiving application conditions for a job offer for the predetermined job from the predetermined organization to which the worker's past experience details have been submitted; a job information output means for generating and outputting job information for the predetermined job based on the accepted application conditions; An information processing device comprising:
2. a training execution control means for controlling application software that functions on the terminal of the worker so that the worker can execute training related to the predetermined job; a badge granting means for granting a badge to the worker according to the training attendance status and test passing status; Furthermore, the worker experience presentation means presents to the predetermined organization, as the worker's experience content, a status of the badges given to the worker; The application condition receiving means receives the badge award status as at least a part of the application conditions. The information processing device according to claim 1 .
3. a risk calculation means for calculating an abuse risk index for the worker based on one or more indicators including at least the worker's past career history, past work experience, knowledge held by the worker including the status of badge assignment, and the degree of agreement between the case content and work experience; an acceptance request receiving means for presenting the abuse risk index to the specified organization and receiving from the specified organization a refusal to accept or conditionally accept the worker with a high abuse risk index; The information processing device according to claim 2 , further comprising:
4. an opinion collection means for collecting opinions regarding the predetermined work of the worker from each of the worker, the predetermined organization, and the user after the worker has performed the predetermined work; an improvement request means for determining whether there is a certain level of discrepancy between the opinions of the worker, the predetermined organization, and the user, and, if it is determined that there is a discrepancy, notifying the worker that he or she will undergo the training and notifying the predetermined organization of a request for improvement; The information processing device according to claim 3 , further comprising:
5. An information processing method executed by an information processing device that manages workers who belong to a predetermined organization and perform predetermined work for a user who has requested the predetermined organization, a presentation step of presenting details of the worker's past experience to the predetermined organization; an application conditions receiving step of receiving application conditions for a job offer for the predetermined job from the predetermined organization to which the worker's past experience details have been presented; a job information output step of generating and outputting job information for the predetermined job based on the accepted application conditions; An information processing method including:
6. A computer that manages workers who belong to a predetermined organization and perform predetermined work for a user who has requested the predetermined organization, a presentation step of presenting details of the worker's past experience to the predetermined organization; an application conditions receiving step of receiving application conditions for a job offer for the predetermined job from the predetermined organization to which the worker's past experience details have been presented; a job information output step of generating and outputting job information for the predetermined job based on the accepted application conditions; A program that executes control processing including:
Citation Information
Patent Citations
Human Resources Matching System, Human Resources Matching Method, and Human Resources Matching Business Management Device Utilizing Blockchain
JP6713588B1