Information processing system, information processing apparatus, program, and investigation method

Abstract

To provide an information processing system for reducing time and labor required for investigation to a user who uses a facility to be investigated.SOLUTION: There is provided an information processing system including a management user information terminal, a usage user information terminal, and an information processing apparatus, wherein the management user information terminal includes a first communication unit configured to transmit, to the information processing apparatus, information on a facility to be surveyed, an input of which is received from a management user, the usage user information terminal includes a second communication unit configured to transmit, to the information processing apparatus, a usage end application for the facility, an input of which is received from a usage user, and the information processing apparatus includes a survey execution unit configured to execute a survey on the usage user who has made the usage end application when the usage end application for the facility to be surveyed is received.SELECTED DRAWING: Figure 4

Description

[Technical Field]

[0001] The present invention relates to an information processing system, an information processing device, a program, and a research method. [Background technology]

[0002] A technology in which a chatbot sends prepared survey question information to terminals of a specified chat user group, receives survey response information from the terminals of the specified chat user group, creates a database, and aggregates the survey response information data has been known for some time (see, for example, Patent Document 1).

[0003] In recent years, a more advanced work style than the free address system, called ABW (Activity Based Working), has been advocated. Free address refers to a system in which employees are free to choose the seat where they work within the office. ABW is a concept in which employees can select and use the optimal seat or space inside or outside the office on a case-by-case basis to suit their purpose, such as concentrated work, web conferences, or idea generation activities.

[0004] In promoting ABW, office floor managers in the general affairs department and other areas are responsible for providing employees with seating that is more suitable for their work. Therefore, it is the job of office floor managers to survey employees about seat utilization rates and user satisfaction, and based on the survey results, add or remove seats and improve the seating environment. Summary of the Invention [Problem to be solved by the invention]

[0005] One method for surveying employees about their level of satisfaction with seating and other facilities involves using a chatbot to collect requests from employees. However, conventional methods have the problem of being unable to conduct surveys for different facilities with different purposes or environments. Patent Document 1 does not mention this problem.

[0006] An object of one embodiment of the present invention is to provide an information processing system that reduces the effort required to survey users who have used the facility that is the subject of the survey. [Means for solving the problem]

[0007] One embodiment of the present invention is an information processing system having an administrative user information terminal, a user information terminal, and an information processing device, wherein the administrative user information terminal has a first communication unit that transmits information regarding the equipment being investigated that has been input from the administrative user to the information processing device, the user information terminal has a second communication unit that transmits a usage termination application for the equipment that has been input from the user to the information processing device, and the information processing device has an investigation execution unit that, when it receives the usage termination application for the equipment being investigated, conducts an investigation of the user who made the usage termination application, and the information regarding the equipment being investigated includes the investigation period for which the investigation is to be conducted and the group of the equipment being investigated, and when it determines that the usage termination application for the equipment that has been input from the user falls under the investigation period and the group of the equipment being investigated, the investigation execution unit conducts an investigation of the user who made the usage termination application. [Effects of the Invention]

[0008] According to the present invention, it is possible to reduce the effort required to survey users who have used the facility that is the subject of the survey. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a configuration diagram of an example of an information processing system according to an embodiment of the present invention. [Figure 2] FIG. 1 is a diagram illustrating a hardware configuration of an example of a smartphone. [Figure 3] FIG. 2 is a diagram illustrating a hardware configuration of an example of a computer. [Figure 4] 1 is a functional configuration diagram of an example of an information processing system according to an embodiment of the present invention. [Figure 5] FIG. 10 is a diagram illustrating an example of a configuration of a survey table. [Figure 6] FIG. 2 is a diagram illustrating an example of a seat table. [Figure 7] FIG. 10 is a diagram illustrating an example of a reservation use table. [Figure 8] FIG. 10 is a diagram illustrating an example of a survey target usage table. [Figure 9] FIG. 10 is a diagram illustrating an example of a configuration of a survey result table. [Figure 10] FIG. 10 is a sequence diagram of an example of survey registration by an administrative user. [Figure 11] FIG. 10 is a sequence diagram of an example of seat usage by a user. [Figure 12] FIG. 10 is a sequence diagram of an example of an interview with a user by a chatbot. [Figure 13] FIG. 10 is a sequence diagram of an example of viewing or using the survey results by an administrative user. [Figure 14] FIG. 10 is a sequence diagram of an example of creation and download of an improvement report by an administrative user. [Figure 15] FIG. 10 is an image diagram of an example of prompt creation. [Figure 16] FIG. 10 is an image diagram of an example of prompt creation. [Figure 17] FIG. 10 is an image diagram of an example of an investigation screen of the management site displayed on the management user information terminal. [Figure 18] FIG. 10 is an image diagram of an example of a registration screen for a survey of a management site displayed on the management user information terminal. [Figure 19] FIG. 10 is an image diagram of an example of a survey result screen of the management site displayed on the management user information terminal. [Figure 20] FIG. 10 is an image diagram of an example of an output file of the survey results. [Figure 21] FIG. 10 is an image diagram of an example of an output file of an improvement report. [Figure 22] FIG. 10 is an image diagram of a seat user starting to use the seat. [Figure 23] FIG. 10 is an illustration of a user finishing using a seat. DETAILED DESCRIPTION OF THE INVENTION

[0010] Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings.

[0011] <System configuration> 1 is a configuration diagram of an example of an information processing system 1 according to this embodiment. In the information processing system 1 according to this embodiment, an administrative user information terminal 10, a user information terminal 12, and an information processing device 14 are communicably connected via a network 18. The network 18 is the Internet, a LAN (Local Area Network), or the like.

[0012] The administrative user information terminal 10 is an information terminal used by an administrative user. The administrative user is, for example, an office floor manager such as a general affairs officer. The administrative user information terminal 10 is, for example, a PC (Personal Computer), a smartphone, a tablet terminal, a mobile phone, a wearable terminal, or an HMD (Head Mounted Display).

[0013] The administrative user operates the administrative user information terminal 10 that he or she owns to register surveys, view survey results, and view improvement reports based on AI (Artificial Intelligence).

[0014] The user information terminal 12 is an information terminal used by a user. The user is, for example, a seat user such as an employee who uses a seat. The user information terminal 12 is, for example, a PC, a smartphone, a tablet terminal, a mobile phone, a wearable terminal, or an HMD.

[0015] The user operates the user information terminal 12 that he or she owns to apply for seat use, apply for termination of seat use, and answer survey questions using the chatbot function.

[0016] The information processing device 14 is, for example, a PC or a workstation, etc. The information processing device 14 may also be an output device such as a printer, a scanner, a facsimile machine, a multifunction peripheral, a projector, a display device with an electronic whiteboard function, a digital signage, a head-up display device, industrial machinery, an imaging device, a sound collection device, a medical device, a network home appliance, a connected car, or a game console, etc.

[0017] The information processing device 14 receives the survey registration application from the administrative user information terminal 10. The information processing device 14 stores the contents of the survey registration application in a database (DB) and returns the processing result of the survey registration application.

[0018] The information processing device 14 receives a seat use application and a seat use termination application from the user information terminal 12. The information processing device 14 stores the contents of the seat use application and the seat use termination application in the DB, and replies with the processing results of the seat use application and the seat use termination application.

[0019] If the use application is for the seat to be investigated and the use application is included in the investigation period, the information processing device 14 transmits a request for an interview for the investigation to the user information terminal 12. The investigation period may be determined when the start time of the seat use is included in the investigation period, or when the end time of the seat use is included in the investigation period.

[0020] When the user operating the user information terminal 12 agrees to the request for a survey interview, the information processing device 14 executes the survey interview by using a chatbot function and generative AI, which will be described later. Prompts (commands in natural language) for the generative AI may be created within the information processing device 14. After the survey interview is completed, the information processing device 14 saves the chat history in a database.

[0021] The information processing device 14 receives a request to view the investigation results from the administrative user information terminal 10, and provides the investigation results to the administrative user information terminal 10. The information processing device 14 also receives a request to create an improvement report for specified investigation results from the administrative user information terminal 10, and creates an improvement report for the specified investigation results using a generative AI. The information processing device 14 may save the created improvement report in a DB, may send it to the administrative user information terminal 10 to be saved, or may provide it to the administrative user information terminal 10 to be viewed by the administrative user.

[0022] The configuration of the information processing system 1 shown in FIG. 1 is an example. The configuration of the information processing system 1 varies depending on the application, purpose, etc. For example, the information processing device 14 may be composed of multiple computers. The information processing device 14 may be realized as a cloud service. A cloud service is a form of use in which computer resources (software, infrastructure, data, etc.) are provided in the form of a service via a computer network such as the Internet.

[0023] Furthermore, a seat is an example of equipment. Equipment refers to resources owned, leased, or managed by an organization such as a company or local government. Examples of equipment include seats, lockers, seats in moving objects, toilets, desks, booths, PCs, electronic whiteboards, projectors, image forming devices, etc. For the sake of convenience, this embodiment uses the term "seat" as an example of equipment. Other examples of equipment include objects that are moved infrequently and are occupied for a certain period of time.

[0024] The facilities can be conference rooms, accommodation rooms, rental spaces, etc. If conference rooms, accommodation rooms, and rental spaces are located together, the administrator can register attributes by specifying the area. Attributes of conference rooms, accommodation rooms, and rental spaces include size (large, medium, small, etc.), smoking / non-smoking, and whether or not optional items such as printers are available.

[0025] <Hardware configuration> Smartphone The administrator user information terminal 10 and the utilization user information terminal 12 may be realized by using a smartphone 400 having a hardware configuration shown in Fig. 2. Fig. 2 is a diagram showing an example of the hardware configuration of the smartphone 400.

[0026] The smartphone 400 includes a CPU (Central Processing Unit) 401, a ROM (Read Only Memory) 402, a RAM (Random Access Memory) 403, an EEPROM 404, a CMOS (Complementary Metal Oxide Semiconductor) sensor 405, an image sensor I / F 406, an acceleration / azimuth sensor 407, a media I / F 409, and a GPS receiver 411.

[0027] The CPU 401 controls the overall operation of the smartphone 400. The ROM 402 stores the CPU 401 and programs used to drive the CPU 401, such as the IPL. The RAM 403 is used as a work area for the CPU 401. The EEPROM 404 reads and writes various data, such as smartphone programs, under the control of the CPU 401.

[0028] The CMOS sensor 405 is a type of built-in imaging means that captures an image of a subject (mainly a self-portrait) under the control of the CPU 401 to obtain image data. Note that instead of a CMOS sensor, an imaging means such as a CCD (Charge Coupled Device) sensor may also be used. The imaging element I / F 406 is a circuit that controls the driving of the CMOS sensor 405. The acceleration / azimuth sensor 407 is one of various sensors, such as an electronic magnetic compass that detects geomagnetism, a gyrocompass, and an acceleration sensor. The media I / F 409 controls the reading and writing (storage) of data from and to a recording medium 408, such as a flash memory. The GPS receiver 411 receives GPS signals from GPS satellites.

[0029] The smartphone 400 also includes a long-distance communication circuit 412, a CMOS sensor 413, an image sensor I / F 414, a microphone 415, a speaker 416, an audio input / output I / F 417, a display 418, an external device connection I / F (Interface) 419, a short-distance communication circuit 420, an antenna 420a for the short-distance communication circuit 420, and a touch panel 421. The long-distance communication circuit 412 is a circuit that communicates with other devices via the network 18. The CMOS sensor 413 is a type of built-in imaging means that captures an image of a subject under the control of the CPU 401 to obtain image data. The image sensor I / F 414 is a circuit that controls the driving of the CMOS sensor 413. The microphone 415 is a built-in circuit that converts sound into an electrical signal. The speaker 416 is a built-in circuit that converts the electrical signal into physical vibrations to produce sound such as music or voice.

[0030] The audio input / output I / F 417 is a circuit that processes input and output of audio signals between the microphone 415 and the speaker 416 under the control of the CPU 401. The display 418 is a type of display means such as a liquid crystal or organic EL (Electro Luminescence) that displays an image of a subject, various icons, etc.

[0031] The external device connection I / F 419 is an interface for connecting various external devices. The short-range communication circuit 420 is a communication circuit such as NFC (Near Field Communication) or Bluetooth (registered trademark). The touch panel 421 is a type of input means that allows a user to operate the smartphone 400 by pressing the display 418. The smartphone 400 includes a bus line 410. The bus line 410 is an address bus, a data bus, etc. for electrically connecting the components such as the CPU 401 shown in FIG. 2.

[0032] The hardware configuration shown in FIG. 2 is an example, and it is not necessary to include all of the components shown in FIG. 2, or it may include components other than those shown in FIG.

[0033] "computer" The information processing device 14 shown in Fig. 1 may be realized by using a computer 500 having the hardware configuration shown in Fig. 3. Furthermore, the administrative user information terminal 10 and the utilizing user information terminal 12 shown in Fig. 1 may be realized by using a computer 500 having the hardware configuration shown in Fig. 3. Fig. 3 is a hardware configuration diagram of an example of the computer 500.

[0034] The computer 500 includes a CPU 501, a ROM 502, a RAM 503, a HD 504, an HDD (Hard Disk Drive) controller 505, a display 506, an external device connection I / F 508, a network I / F 509, a data bus 510, a keyboard 511, a pointing device 512, a DVD-RW (Digital Versatile Disk Rewritable) drive 514, and a media I / F 516.

[0035] The CPU 501 controls the overall operation of the computer 500 in accordance with a program. The ROM 502 stores programs used to drive the CPU 501, such as the IPL. The RAM 503 is used as a work area for the CPU 501. The HD 504 stores various data such as programs. The HDD controller 505 controls the reading and writing of various data from and to the HD 504 in accordance with the control of the CPU 501.

[0036] The display 506 displays various types of information such as a cursor, menus, windows, characters, or images. The external device connection I / F 508 is an interface for connecting various types of external devices. In this case, the external device is, for example, a USB (Universal Serial Bus) memory. The network I / F 509 is an interface for data communication using the network 18. The data bus 510 is an address bus, a data bus, or the like for electrically connecting each component such as the CPU 501.

[0037] The keyboard 511 is a type of input means having multiple keys for inputting characters, numbers, various instructions, etc. The pointing device 512 is a type of input means for selecting and executing various instructions, selecting a processing target, moving a cursor, etc. The DVD-RW drive 514 controls reading and writing of various data from a DVD-RW 513, which is an example of a removable recording medium. Note that this is not limited to a DVD-RW, and may be a DVD-R, etc. The media I / F 516 controls reading and writing (storing) of data from a recording medium 515, such as a flash memory.

[0038] The hardware configuration shown in FIG. 3 is an example, and it is not necessary to include all of the components shown in FIG. 3, or it may include components other than those shown in FIG.

[0039] <Functional configuration> FIG. 4 is a functional configuration diagram of an example of an information processing system 1 according to this embodiment. The functional configuration diagram of FIG. 4 omits configurations that are not necessary for explaining this embodiment. The administrative user information terminal 10, the user information terminal 12, and the information processing device 14 realize the functional configuration of FIG. 4 by, for example, the smartphone 400 shown in FIG. 2 or the computer 500 shown in FIG. 3 executing an OS (Operating System) and a program. Furthermore, the information processing device 14 of the information processing system 1 in FIG. 4 is communicably connected to a generative AI system having a generative AI unit 60.

[0040] The administrative user information terminal 10 shown in Fig. 4 has a first input receiving unit 20, a first communication unit 22, and a first display control unit 24. The user information terminal 12 shown in Fig. 4 has a second input receiving unit 30, a reading unit 32, a second communication unit 34, and a second display control unit 36. The information processing device 14 shown in Fig. 4 has a communication unit 40, an authentication unit 42, a seat usage management unit 44, a survey management unit 46, a chat unit 48, a survey execution unit 50, a survey result providing unit 52, an improvement report providing unit 54, a prompt creation unit 58, and a database unit 62. The information processing device 14 may also have a generative AI unit 60 included in a generative AI system.

[0041] The first input accepting unit 20 of the administrative user information terminal 10 accepts various inputs from the administrative user. The administrative user makes various inputs to the first input accepting unit 20 that are necessary for registering a survey, viewing survey results, and viewing improvement reports generated by generative AI. The first input accepting unit 20 may also accept text input or voice input from the administrative user.

[0042] The first communication unit 22 transmits and receives data to and from the information processing device 14. For example, the first communication unit 22 transmits information about the seats to be surveyed, input from the administrative user, to the information processing device 14. The information about the seats to be surveyed includes the survey period for conducting the survey and the group of the seats to be surveyed (floor, partition, etc.). In addition, the first display control unit 24 displays a screen, described below, to be viewed by the administrative user on, for example, the display 418 in FIG. 2 .

[0043] The second input accepting unit 30 of the user information terminal 12 accepts various inputs from the user. The user makes various inputs to the second input accepting unit 30 that are necessary for applying to use a seat, applying to terminate use of a seat, and answering survey questions using the chatbot function. The second input accepting unit 30 may also accept text input or voice input from the user.

[0044] The reading unit 32 reads code information used for applying to use a seat and for applying to terminate use of a seat. The code information is, for example, a barcode or a two-dimensional code. The two-dimensional code may be a QR code (registered trademark). The reading unit 32 may also have a camera function for reading, for example, a barcode or a two-dimensional code.

[0045] The second communication unit 34 transmits and receives data to and from the information processing device 14. For example, the second communication unit 34 transmits to the information processing device 14 a seat use request or a seat use termination request input from the user. The second communication unit 34 also transmits to the information processing device 14, for example, a response to a survey question by the chatbot function input from the user. The second display control unit 36 ​​also displays a screen, described below, to be viewed by the user on, for example, the display 418 of FIG. 2 .

[0046] The communication unit 40 of the information processing device 14 transmits and receives data between the administrative user information terminal 10 and the user information terminal 12. The communication unit 40 receives, for example, information about the seat to be investigated for which input has been accepted from the administrative user from the administrative user information terminal 10, and receives, from the user information terminal 12, a request to terminate use of the seat for which input has been accepted from the user.

[0047] The authentication unit 42 performs authentication processing for the administrative user who operates the administrative user information terminal 10 and the user who operates the user information terminal 12. The seat usage management unit 44 manages the start and end of seat usage by the user. The survey management unit 46 manages information regarding the seats that are the subject of survey and that has received input from the administrative user.

[0048] The chat unit 48 provides a chatbot function to the user information terminal 12 operated by the user. The chat unit 48 may cause the generative AI unit 60 to create survey questions used by the chatbot function, as described below.

[0049] When the investigation execution unit 50 receives a usage termination request for the seat being investigated from the user information terminal 12, it investigates the user who made the usage termination request. The investigation execution unit 50 may investigate the user who made the usage termination request when it determines that the usage termination request for the seat inputted by the user corresponds to the investigation period and the group of the seat being investigated. Furthermore, the investigation execution unit 50 may investigate the user who made the usage termination request when it determines that the usage termination request for the seat inputted by the user corresponds to a seat included in multiple partitions at the same time or a seat included in any of the partitions.

[0050] The investigation result providing unit 52 provides the investigation result to the administrative user information terminal 10 operated by the administrative user. Details of the investigation result will be described later. The improvement report providing unit 54 provides an improvement report of the seat usage environment to the administrative user information terminal 10. Details of the improvement report of the seat usage environment will be described later.

[0051] The prompt creation unit 58 creates a prompt as described below and transmits the prompt to the generative AI unit 60. The prompt creation unit 58 may create a prompt that commands the creation of a survey question to be used by the chatbot function. The prompt creation unit 58 may also create a prompt that commands the creation of an improvement report on the seat usage environment.

[0052] The generative AI unit 60 creates sentences based on the prompts created by the prompt creation unit 58. For example, the generative AI unit 60 may create survey questions to be used by the chatbot function based on the prompts created by the prompt creation unit 58. The generative AI unit 60 may also create a seat usage environment improvement report based on the prompts created by the prompt creation unit 58.

[0053] The database unit 62 stores, for example, tables shown in Figures 5 to 9, which are necessary for the processing of the information processing device 14. For example, the tables shown in Figures 5 to 9 are examples of information relating to the seats to be investigated.

[0054] Fig. 5 is a diagram illustrating an example of a survey table. The survey table in Fig. 5 is a conceptual diagram illustrating a list of surveys registered in the database unit 62. When the survey target is a seat unit, attributes of the target seat may be added to the survey table. In addition, attributes (columns of the survey table) required for processing by the information processing system 1 may be added to the survey table.

[0055] The survey table in FIG. 5 has the following attributes: survey ID, survey theme, target floor, target partition, start date, end date, and status.

[0056] The survey ID is an identifier that identifies the survey and is expressed as a string or number. The survey topic is a value set by the administrative user and is expressed as a string that represents the purpose or content of the survey. If the administrative user does not specify the purpose of the survey and aims to collect a wide range of opinions regarding seat usage, the survey topic may be left blank (null).

[0057] The target floor is a value set by the administrator user, and one or more IDs are specified to identify the floor on which the seats to be surveyed are located. If the administrator user wants to survey all floors, the target floor can be left blank (null).

[0058] The target partition is a value set by the administrator user, and one or more IDs are specified to identify the partition in which the seats to be investigated are located. A partition is a concept that groups multiple seats with the same purpose of use or rules. If the administrator user is investigating all partitions or seats that do not belong to a partition, the target partition can be left blank (null).

[0059] The start date is a value set by the administrative user, and specifies the start date of the investigation in date format. The end date is a value set by the administrative user, and specifies the end date of the investigation in date format. The status indicates the execution status of the investigation, and is updated depending on the progress of the investigation, etc. The execution status of the investigation may be specified as a string, or as a number, which is a status code assigned according to a predetermined rule.

[0060] Fig. 6 is a diagram illustrating an example of a seat table. The seat table in Fig. 6 is a conceptual diagram illustrating a list of seats registered in the database unit 62. Attributes (seat table columns) required for processing by the information processing system 1 may be added to the seat table.

[0061] The seat table in FIG. 6 has a seat ID, a seat name, a floor ID, and a partition ID as attributes.

[0062] The seat ID is an identifier that identifies a seat and is expressed as a string or number. The seat name is a value set by the administrative user and is expressed as a string that represents the name of the seat. The floor ID is a value set by the administrative user and is expressed as a string or number that represents the ID of the floor to which the seat belongs. The partition ID is a value set by the administrative user and is expressed as a string or number that represents the ID of the partition to which the seat belongs. If a seat belongs to multiple partitions, the partition ID may specify the IDs of multiple partitions. Furthermore, if the seat does not belong to any partition, the partition ID may be blank (null).

[0063] Fig. 7 is a diagram showing an example of a reservation use table. The reservation use table in Fig. 7 is a conceptual diagram showing a list of seat uses or reservations registered in the database unit 62. In addition, attributes (columns of the reservation use table) required for processing by the information processing system 1 may be added to the reservation use table.

[0064] The reservation use table in FIG. 7 has the use ID, seat ID, start time, end time, and status as attributes.

[0065] The usage ID is an identifier that identifies the use or reservation and is expressed as a string or number. The seat ID is the seat ID of the target use and is expressed as a string or number. The start time is the start time of the seat use or the scheduled start time of the seat use at the time of reservation and is expressed in date and time format. The end time is the end time of the seat use, the scheduled end time of the seat use at the time of use, or the scheduled end time of the seat use at the time of reservation and is expressed in date and time format. Note that the end time may be blank (null) if the user is using the service without specifying a scheduled end time, or if the scheduled end time is not specified for a canceled reservation. The status indicates the status of the use or reservation and is updated depending on the usage status or reservation status, etc. The status of the use or reservation may be specified as a number, using a status code assigned according to a predetermined rule.

[0066] Fig. 8 is a diagram showing an example of a survey target usage table. The survey target usage table in Fig. 8 is a conceptual diagram showing the usage of survey targets registered in the database unit 62. In addition, attributes (columns of the survey target usage table) required for processing by the information processing system 1 may be added to the survey target usage table. In addition, the survey target usage table may be expressed as part of the survey result table described below.

[0067] 8 has a usage ID and a survey ID as attributes. The usage ID is the usage ID of the survey target usage. The survey ID is the survey ID of the target survey.

[0068] Fig. 9 is a diagram illustrating an example of a survey result table. The survey result table in Fig. 9 is a conceptual diagram showing the survey results registered in the database unit 62. In addition, attributes (columns of the survey result table) required for processing by the information processing system 1 may be added to the survey result table.

[0069] The survey results table in Figure 9 has the following attributes: survey ID, usage ID, status, response date and time, and history. The survey ID is the survey ID of the survey in question. The usage ID is the usage ID of the usage being surveyed. The status indicates whether or not a response has been made to the survey interview, and is specified as a string or a number, which is a status code assigned according to a predetermined rule. The response date and time is the date and time when the user who used the seat responded to the survey interview, and is expressed in date and time format. The response date and time may be blank (null) until a response is made to the survey interview. The response date and time may be blank (null) if the survey interview is not conducted due to the user's disagreement.

[0070] The history is a dialogue history of the survey interview. The history stores not only the answers from the user but also the questions posed by the chatbot. The history is expressed as an array of strings of answers from the user and questions posed by the chatbot, or in a default data exchange format. The history may be blank (null) if no survey interviews have been conducted.

[0071] <Processing> 10 is a sequence diagram of an example of a survey registration by an administrative user. The sequence diagram in Fig. 10 shows the procedure by which the administrative user registers a survey in order to conduct a survey interview with users using seats.

[0072] Steps S1 to S6 show access to the administration site by the administration user operating the administration user information terminal 10.

[0073] In step S1, the administrative user performs an operation on the administrative user information terminal 10 to access an administrative site (such as a website) provided by the information processing device 14. The first input receiving unit 20 of the administrative user information terminal 10 receives an operation from the administrative user to access the administrative site.

[0074] If the administrative user who performed the operation in step S1 is unauthenticated, the first display control unit 24 of the administrative user information terminal 10 displays an authentication screen in step S2. In step S3, the administrative user inputs authentication information such as a user ID and password on the displayed authentication screen. The first input accepting unit 20 of the administrative user information terminal 10 accepts input of the authentication information from the administrative user.

[0075] In step S4, the first communication unit 22 of the administrative user information terminal 10 transmits the authentication information input by the administrative user to the information processing device 14. In step S5, the communication unit 40 of the information processing device 14 receives the authentication information input by the administrative user. The authentication unit 42 of the information processing device 14 performs authentication processing using the authentication information input by the administrative user.

[0076] When the authentication of the administrative user is successful, the communication unit 40 of the information processing device 14 returns the administrative information stored in the database unit 62 of the information processing device 14 to the first communication unit 22 of the administrative user information terminal 10. The administrative information includes the information of the tables shown in FIGS.

[0077] In step S6, the first display control unit 24 of the administration user information terminal 10 displays the screen of the administration site based on the administration information received from the information processing device 14.

[0078] Steps S7 to S11 indicate the registration of a survey by the administrative user who operates the administrative user information terminal 10. Steps S7 to S11 are performed on the premise that the administrative user has the authority to carry out the survey.

[0079] In step S7, the administrative user inputs survey information into the displayed screen of the administration site. The first input receiving unit 20 of the administrative user information terminal 10 receives input of survey information from the administrative user. The survey information includes a survey theme, a survey target, and a survey period. The survey theme is the seat usage environment, such as equipment such as chairs, desks, and attached furniture, noise, temperature, illuminance, and odors. The survey target is floors and partitions, etc. The survey period is the start date and end date of the survey. The survey information may be able to add attributes required for processing by the information processing system 1. Furthermore, the survey theme may be left blank if the purpose is to collect general opinions regarding seat usage. One or more floors and partitions may be specified. One or more seats may be specified.

[0080] In step S8, the first communication unit 22 of the administrative user information terminal 10 transmits the survey information entered by the administrative user to the information processing device 14. In step S9, the communication unit 40 of the information processing device 14 receives the survey information entered by the administrative user. The survey management unit 46 of the information processing device 14 stores the received survey information in the survey table of the database unit 62.

[0081] In step S10, the communication unit 40 of the information processing device 14 replies to the administrative user information terminal 10 that the registration of the survey was successful. In step S11, the first display control unit 24 of the administrative user information terminal 10 displays that the registration of the survey was successful.

[0082] The administrative user can register a survey on the administration site by performing the processes in steps S1 to S11 in Fig. 10. Note that the administrative user can also edit and delete a registered survey by performing similar operations.

[0083] Fig. 11 is a sequence diagram of an example of a seat usage by a user. The sequence diagram in Fig. 11 shows the procedure from the start of seat usage by the user to the end of usage, including an interview for a survey by the chatbot.

[0084] Steps S21 to S29 indicate the start of use of a seat by a user operating the user information terminal 12.

[0085] In step S21, the user starts using a seat. The user performs an operation to apply for use of a seat on the user information terminal 12 that the user owns. The operation to apply for use of a seat is, for example, an operation to read a two-dimensional code installed on the seat using the reading unit 32 of the user information terminal 12. The operation to apply for use of a seat may also be an operation to access a URL equivalent to the URL (Uniform Resource Locator) of the two-dimensional code installed on the seat. The operation to apply for use of a seat may also be an operation on a website or an application.

[0086] If the user who performed the operation in step S21 is not authenticated, the second display control unit 36 ​​of the user information terminal 12 displays an authentication screen in step S22. In step S23, the user inputs authentication information such as a user ID and password on the displayed authentication screen. The second input accepting unit 30 of the user information terminal 12 accepts the input of the authentication information from the user.

[0087] In step S24, the second communication unit 34 of the user information terminal 12 transmits the authentication information entered by the user to the information processing device 14. In step S25, the communication unit 40 of the information processing device 14 receives the authentication information entered by the user. The authentication unit 42 of the information processing device 14 performs authentication processing using the authentication information entered by the user. When the authentication of the user is successful, the communication unit 40 of the information processing device 14 returns information about the successful authentication to the second communication unit 34 of the user information terminal 12.

[0088] In step S26, the second communication unit 34 of the user information terminal 12 transmits the seat use application from the user to the communication unit 40 of the information processing device 14. In step S27, the seat use management unit 44 of the information processing device 14 accepts the seat use application from the user and registers the contents of the accepted seat use application in the reservation use table of the database unit 62.

[0089] In step S28, the communication unit 40 of the information processing device 14 returns the seat usage information to the second communication unit 34 of the user information terminal 12. In step S29, the second display control unit 36 ​​of the user information terminal 12 displays a seat usage start screen. The seat usage start screen may display the seat usage information together with a message that the seat usage has started.

[0090] Step S30 indicates a determination as to whether the use is the subject of investigation.

[0091] In step S30, if the seat use application corresponds to a seat that is subject to investigation and falls within the investigation period, the investigation management unit 46 of the information processing device 14 registers the usage information in the investigation target usage table of the database unit 62. Note that the processing of step S30 may be managed as an attribute of the reservation usage table, or as an attribute of the investigation result table, in addition to the investigation target usage table.

[0092] Steps S31 to S35 indicate the end of the seat use by the user operating the user information terminal 12.

[0093] In step S31, the user terminates the use of the seat. The user performs an operation to request termination of the seat on the user information terminal 12 that the user owns. The operation to request termination of the seat is, for example, an operation to read a two-dimensional code installed on the seat using the reading unit 32 of the user information terminal 12. The operation to request termination of the seat may also be an operation to access a URL equivalent to the URL of the two-dimensional code installed on the seat. The operation to request termination of the seat may also be an operation on a website or an application.

[0094] In step S32, the second communication unit 34 of the user information terminal 12 transmits the seat usage termination request from the user to the communication unit 40 of the information processing device 14. In step S33, the seat usage management unit 44 of the information processing device 14 accepts the seat usage termination request from the user, and updates the usage information in the reservation usage table of the database unit 62 based on the content of the accepted seat usage termination request.

[0095] In step S34, the communication unit 40 of the information processing device 14 replies to the second communication unit 34 of the user information terminal 12 with a notification of acceptance of the seat usage termination request. In step S35, the second display control unit 36 ​​of the user information terminal 12 displays a seat usage termination screen.

[0096] Step S36 shows the survey interview by the chatbot.

[0097] In step S36, when the survey execution unit 50 of the information processing device 14 accepts a usage termination application for a usage included in the survey target usage table, the survey execution unit 50 conducts an automatic interview with the user using a chatbot. The chatbot may use the generative AI unit 60 to conduct the interview with the user. Details of the processing in step S36 will be described using FIG. 12.

[0098] Through the processing of steps S21 to S36 in FIG. 11, the user can use the seat by making a seat use application and a use termination application.

[0099] FIG. 12 is a sequence diagram of an example of an interview with a user by a chatbot.

[0100] Steps S41 to S43 show a request for an interview to the user who operates the user information terminal 12.

[0101] In step S41, if the use of the seat corresponding to the usage termination request is included in the survey target and survey period, the survey execution unit 50 of the information processing device 14 sends an interview request to the second communication unit 34 of the user information terminal 12 of the user who made the usage termination request.

[0102] In step S42, the second display control unit 36 ​​of the user information terminal 12 displays an interview request screen and asks the user whether he or she agrees or disagrees to the survey interview.

[0103] In step S43, the second input receiving unit 30 of the user information terminal 12 receives input of consent or disagreement to the survey interview from the user.

[0104] Steps S44 to S46 indicate the start of an interview with the user operating the user information terminal 12.

[0105] In step S44, the second communication unit 34 of the user information terminal 12 transmits an interview start request to the communication unit 40 of the information processing device 14 if the user agrees to the interview for the survey.

[0106] If a survey theme is registered for the survey, in step S45, the survey execution unit 50 of the information processing device 14 sends a prompt to the generative AI unit 60 to command the start of an interview for the survey based on the survey theme.

[0107] If a survey theme is not registered for the survey, the survey execution unit 50 of the information processing device 14 sends a predetermined interview start prompt to the generative AI unit 60 in step S46.

[0108] Steps S47 to S53 show an interview with the user who operates the user information terminal 12.

[0109] In step S47, the generative AI unit 60 generates a question for the user in response to the prompt for the interview start command. The question generated by the generative AI unit 60 is sent to the user information terminal 12 by the chat unit 48 of the information processing device 14.

[0110] In step S48, the second display control unit 36 ​​of the user information terminal 12 displays the received question on a chat screen to ask the question. A chat screen in which a character such as a robot, human, or animal asks the question in chat format can give the user the impression that a human is conducting the interview. The second display control unit 36 ​​may also transmit the question to the user by voice using an automatic reading function or the like.

[0111] In step S49, the second input receiving unit 30 of the user information terminal 12 receives input of the user's answer to the question. The user may answer the question in a chat format. The second input receiving unit 30 may receive the user's answer to the question by voice using the voice input function of the user information terminal 12.

[0112] In step S50, the second communication unit 34 of the user information terminal 12 transmits the answer entered by the user to the chat unit 48. The chat unit 48 transmits the received answer from the user to the generative AI unit 60. The processing of steps S47 to S50 is repeated until the user requests to end the interview or the number of questions or answers sent reaches a specified value. In this way, the interview for the survey of the user can be conducted in an interactive format.

[0113] When the user requests to end the interview or the number of questions or answers sent reaches a specified value, the survey execution unit 50 of the information processing device 14 registers the history of the interview questions and answers for the survey in a survey result table in step S51.

[0114] In step S52, the communication unit 40 of the information processing device 14 replies to the user information terminal 12 that the interview is complete. In step S53, the second display control unit 36 ​​of the user information terminal 12 displays an interview completion screen. The interview completion screen may include a display thanking the user for their cooperation in the interview.

[0115] Step S54 shows the case where the user does not agree to the interview. In step S54, the second display control unit 36 ​​of the user information terminal 12 displays a message indicating that the user does not agree to the interview, or closes the usage termination screen.

[0116] By the processing of steps S41 to S54 in FIG. 12, an interview for a survey using a chatbot can be conducted with the user.

[0117] FIG. 13 is a sequence diagram of an example of viewing or using the survey results by an administrative user.

[0118] Steps S61 to S66 show access to the administration site by the administration user operating the administration user information terminal 10.

[0119] In step S61, the administrative user performs an operation on the administrative user information terminal 10 to access the administrative site provided by the information processing device 14. The first input accepting unit 20 of the administrative user information terminal 10 accepts the operation to access the administrative site from the administrative user.

[0120] If the administrative user who performed the operation in step S61 is unauthenticated, the first display control unit 24 of the administrative user information terminal 10 displays an authentication screen in step S62. In step S63, the administrative user inputs authentication information such as a user ID and password on the displayed authentication screen. The first input accepting unit 20 of the administrative user information terminal 10 accepts input of the authentication information from the administrative user.

[0121] In step S64, the first communication unit 22 of the administrative user information terminal 10 transmits the authentication information input by the administrative user to the information processing device 14. In step S65, the communication unit 40 of the information processing device 14 receives the authentication information input by the administrative user. The authentication unit 42 of the information processing device 14 performs authentication processing using the authentication information input by the administrative user.

[0122] If the authentication of the administrative user is successful, the communication unit 40 of the information processing device 14 returns the administrative information stored in the database unit 62 of the information processing device 14 to the first communication unit 22 of the administrative user information terminal 10.

[0123] In step S66, the first display control unit 24 of the administration user information terminal 10 displays the screen of the administration site based on the administration information received from the information processing device 14.

[0124] Steps S67 to S71 show the browsing of the survey by the administrative user operating the administrative user information terminal 10.

[0125] In step S67, the first input receiving unit 20 of the administrative user information terminal 10 receives an operation to open the investigation screen from the administrative user.

[0126] In step S68, the first communication unit 22 of the administrative user information terminal 10 requests the information processing device 14 for a list of the investigation information.

[0127] In step S69, the investigation result providing unit 52 of the information processing device 14 refers to the investigation table in the database unit 62 and acquires a list of investigation information.

[0128] In step S70, the communication unit 40 of the information processing device 14 returns a list of the investigation information to the administrative user information terminal 10.

[0129] In step S71, the first display control unit 24 of the administrative user information terminal 10 displays a list screen of the investigation information based on the received list of investigation information.

[0130] Steps S72 to S76 show the administrative user operating the administrative user information terminal 10 viewing the survey results.

[0131] In step S72, the first input receiving unit 20 of the administrative user information terminal 10 receives, from the administrative user, an operation to specify the results of the investigation for which the administrative user wishes to view the investigation results on the investigation information list screen. Note that transition to the investigation results screen can be performed for each investigation from the investigation information list screen.

[0132] In step S73, the first communication unit 22 of the administrative user information terminal 10 requests the information processing device 14 to send a list of the investigation results specified by the administrative user.

[0133] In step S74, the investigation result providing unit 52 of the information processing device 14 refers to the investigation result table in the database unit 62 and acquires a list of the investigation results.

[0134] In step S75, the communication unit 40 of the information processing device 14 returns a list of the investigation results to the administrative user information terminal 10.

[0135] In step S76, the first display control unit 24 of the administrative user information terminal 10 displays a list screen of the search results based on the received list of search results.

[0136] Steps S77 to S79 ​​show the downloading of the investigation results by the administrative user operating the administrative user information terminal 10.

[0137] In step S77, the first input receiving unit 20 of the administrative user information terminal 10 receives from the administrative user an operation to specify the survey results to be downloaded on the survey result list screen. The survey results to be downloaded may be all of the survey results on the survey result list screen, or a portion of the survey results specified on the survey result list screen. The file format of the survey results to be downloaded may be text format, table format, or the like.

[0138] In step S78, the first communication unit 22 of the administrative user information terminal 10 downloads and saves the list of the specified investigation results in a default file format or a file format specified by the administrative user. The downloaded file of the list of investigation results may be saved in a memory area of ​​the administrative user information terminal 10.

[0139] In step S79, the first display control unit 24 of the administrative user information terminal 10 displays the list of downloaded investigation results for the administrative user to view. The list of downloaded investigation results may be viewed or used by the administrative user within the administrative site, an application, a web browser, or the like.

[0140] By performing the processing in steps S61 to S79 ​​in FIG. 13, the administrative user can view or use the investigation results.

[0141] FIG. 14 is a sequence diagram of an example of creation and download of an improvement report by an administrative user.

[0142] Steps S101 to S106 show access to the administration site by the administration user operating the administration user information terminal 10.

[0143] In step S101, the administrative user performs an operation on the administrative user information terminal 10 to access the administrative site provided by the information processing device 14. The first input accepting unit 20 of the administrative user information terminal 10 accepts the operation to access the administrative site from the administrative user.

[0144] If the administrative user who performed the operation in step S101 is unauthenticated, the first display control unit 24 of the administrative user information terminal 10 displays an authentication screen in step S102. In step S103, the administrative user inputs authentication information such as a user ID and password on the displayed authentication screen. The first input accepting unit 20 of the administrative user information terminal 10 accepts input of the authentication information from the administrative user.

[0145] In step S104, the first communication unit 22 of the administrative user information terminal 10 transmits the authentication information input by the administrative user to the information processing device 14. In step S105, the communication unit 40 of the information processing device 14 receives the authentication information input by the administrative user. The authentication unit 42 of the information processing device 14 performs authentication processing using the authentication information input by the administrative user.

[0146] If the authentication of the administrative user is successful, the communication unit 40 of the information processing device 14 returns the administrative information stored in the database unit 62 of the information processing device 14 to the first communication unit 22 of the administrative user information terminal 10.

[0147] In step S106, the first display control unit 24 of the administration user information terminal 10 displays the screen of the administration site based on the administration information received from the information processing device 14.

[0148] Steps S107 to S111 show the browsing of the survey by the administrative user operating the administrative user information terminal 10.

[0149] In step S107, the first input receiving unit 20 of the administrative user information terminal 10 receives an operation to open the investigation screen from the administrative user.

[0150] In step S108, the first communication unit 22 of the administrative user information terminal 10 requests the information processing device 14 to send a list of the investigation information.

[0151] In step S109, the investigation result providing unit 52 of the information processing device 14 refers to the investigation table in the database unit 62 and acquires a list of investigation information.

[0152] In step S110, the communication unit 40 of the information processing device 14 returns a list of the investigation information to the administrative user information terminal 10.

[0153] In step S111, the first display control unit 24 of the administrative user information terminal 10 displays a list screen of the investigation information based on the received list of investigation information.

[0154] Steps S112 to S116 show the administrative user operating the administrative user information terminal 10 viewing the survey results.

[0155] In step S112, the first input receiving unit 20 of the administrative user information terminal 10 receives, from the administrative user, an operation to specify the results of the investigation for which the administrative user wishes to view the investigation results on the investigation information list screen. Note that transition to the investigation results screen can be performed for each investigation from the investigation information list screen.

[0156] In step S113, the first communication unit 22 of the administrative user information terminal 10 requests the information processing device 14 to send a list of the investigation results specified by the administrative user.

[0157] In step S114, the investigation result providing unit 52 of the information processing device 14 refers to the investigation result table in the database unit 62 and acquires a list of the investigation results.

[0158] In step S115, the communication unit 40 of the information processing device 14 returns a list of the investigation results to the administrative user information terminal 10.

[0159] In step S116, the first display control unit 24 of the administrative user information terminal 10 displays a list screen of the search results based on the received list of search results.

[0160] Steps S117 to S123 show the creation of an improvement report.

[0161] In step S117, the first input receiving unit 20 of the administrative user information terminal 10 receives an operation to create an improvement report based on the investigation results from the administrative user. The operation to create an improvement report based on the investigation results is performed from the investigation results list screen or the investigation information list screen.

[0162] In step S118, the first communication unit 22 of the administrative user information terminal 10 makes a request to create an improvement report for the specified investigation to the information processing device 14. The communication unit 40 of the information processing device 14 receives the request to create an improvement report.

[0163] In step S119, the improvement report providing unit 54 of the information processing device 14 causes the prompt creating unit 58 to create a prompt for an instruction to create an improvement report, based on the received request to create an improvement report. The prompt for an instruction to create an improvement report created by the prompt creating unit 58 is sent to the generative AI unit 60.

[0164] In step S120, the generative AI unit 60 generates an improvement report based on the received prompt for the command to generate the improvement report. The improvement report may be in text format, a data exchange format, or written in a markup language suitable for display on a web page.

[0165] In step S121, the communication unit 40 of the information processing device 14 returns the improvement report created by the generative AI unit 60 to the administrative user information terminal 10.

[0166] In step S122, the first display control unit 24 of the administrative user information terminal 10 downloads and saves the received improvement report in a default file format or a file format designated by the administrative user. The downloaded improvement report file may be saved in a memory area of ​​the administrative user information terminal 10.

[0167] In step S123, the first display control unit 24 of the administrative user information terminal 10 displays the downloaded improvement report and allows the administrative user to view it. The improvement report may be viewed or used by the administrative user within the administrative site, an application, a web browser, or the like.

[0168] By the processing of steps S101 to S123 in FIG. 14, the administrative user can create, view, or use a seat usage environment improvement report.

[0169] Fig. 15 is an image diagram of an example of prompt creation. Fig. 15 shows a conceptual diagram of an interview start command for a survey of seat users and an example of a prompt. The prompt is created based on a predetermined character string and a survey theme stored in the information processing device 14.

[0170] The prompt in Fig. 15 has items (1) to (5). Item (1) instructs generative AI unit 60 on the role of the person conducting the interview. In Fig. 15, the role is the office general affairs officer, but it is also possible to specify a position in the workplace where the interview will be conducted, such as a floor manager.

[0171] Item (2) commands the generative AI unit 60 to conduct an interview with the seat user. Item (3) specifies the research topic. If the research topic is not specified, item (3) may be omitted. Item (4) specifies the constraints for the interview. Item (4) needs to be specified in detail so that the generative AI unit 60 can ask the intended question to the user. Item (5) specifies the end of the sentence to the generative AI unit 60 so that it starts with a question for the seat user. In the prompt example in Figure 15, the generated sentence starts with a question, taking advantage of the feature of the generative AI algorithm that predicts and generates the rest of the sentence.

[0172] In this embodiment, the generative AI unit 60 can be made to understand its role as an interviewer, the research topic, and each constraint, and then a prompt can be created that instructs the generative AI unit 60 to create a question for the seat user.

[0173] Fig. 16 is an image diagram of an example of prompt creation. Fig. 16 shows a conceptual diagram of an improvement report creation command and an example of a prompt. The prompt is created based on a predetermined character string stored in the information processing device 14 and the investigation results.

[0174] The prompt in FIG. 16 has items (1) and (2). Item (1) specifies an instruction to create an improvement report. Item (1) also lists constraints such as the format and necessary items of the improvement report. Item (2) inputs a history of interview questions and answers for the survey results. Since the generative AI unit 60 can understand natural language, there is no need to input data in a predetermined format. In the example prompt in FIG. 16, the history of questions and answers is input in the form of a string of characters.

[0175] In this embodiment, a prompt can be created that commands the generative AI unit 60 to create an improvement report based on the investigation results.

[0176] FIG. 17 is an image diagram of an example of an investigation screen 1000 of the management site displayed on the administrative user information terminal 10. The investigation screen 1000 is an example of a screen of the management site. The investigation screen 1000 displays a list of investigation information. By operating the investigation screen 1000, the administrative user can transition to a screen for checking the investigation setting values, a screen for creating an improvement report, a screen for viewing an improvement report, a screen for registering an investigation, a screen for editing an investigation, or a screen listing the investigation results.

[0177] FIG. 18 is an image diagram of an example of a survey registration screen 1010 of the management site displayed on the management user information terminal 10. The registration screen 1010 is an example of a screen of the management site. The survey registration screen 1010 of FIG. 18 accepts input of survey setting values ​​from the management user. The management user can register a survey by saving the survey setting values ​​from the survey registration screen 1010 of FIG. 18. The management user can also abort the survey registration and return to the survey screen 1000. In addition, the screen for editing an existing survey is also a screen similar to the survey registration screen 1010 of FIG. 18.

[0178] FIG. 19 is an image diagram of an example of an investigation result screen 1020 of the management site displayed on the management user information terminal 10. The investigation result screen 1020 is an example of a screen on the management site. The investigation result screen 1020 in FIG. 19 is an investigation result screen for a specified investigation. The investigation result screen 1020 displays details of the investigation and a list of the investigation results. In addition, the administrative user can operate the investigation result screen 1020 to download the investigation result to the administrative user information terminal 10 and create an improvement report.

[0179] FIG. 20 is an image diagram of an example of an output file of the survey results. FIG. 20 is an output image of the survey results downloaded on the survey results screen 1020 by the administrative user operating the administrative user information terminal 10 owned by the administrative user. The speakers are the generative AI displayed as a bot and the seat user. The output image of the survey results in FIG. 20 is in a table format, but it may also be in a text format.

[0180] Fig. 21 is an image diagram of an example of an output file of an improvement report. Fig. 21 shows an output image of an improvement report downloaded on the investigation results screen 1020 by an administrative user operating their administrative user information terminal 10. The output image of the improvement report in Fig. 21 is in text format, but it may be in a predetermined data exchange format or a markup language suitable for web pages.

[0181] 22 is an image diagram of a user starting to use a seat. As shown in Fig. 22, the user reads the two-dimensional code on the seat using, for example, the camera function of the user information terminal 12, and starts using the seat.

[0182] Fig. 23 is an image diagram of a user of a seat finishing using the seat. Fig. 23 is a screen image displayed on the user information terminal 12 owned by the user who has finished using the seat.

[0183] Figure 23(A) is a screen image of the screen 1100 for requesting an interview for a survey after the end of seat usage. The interview request screen 1100 accepts input from the user as to whether they agree or disagree to the interview for the survey. Figure 23(A) is an example of a screen when a survey is conducted on a user who has applied to end usage after the topic of the survey has been clearly stated to the user.

[0184] Fig. 23(B) is a screen image of a screen 1102 on which an interview for a survey is conducted in a chat format. Fig. 23(B) is an example of a chat screen on which an interview for a survey is conducted.

[0185] 23(C) is a screen image of a screen 1104 that displays a message thanking the user for their cooperation in the interview after the survey interview has ended. The screen 1104 is an example of an interview completion screen.

[0186] Each function of the above-described embodiments can be realized by one or more processing circuits. Here, the term "processing circuit" in this specification includes a processor programmed to perform each function by software, such as a processor implemented by an electronic circuit, an application specific integrated circuit (ASIC), a digital signal processor (DSP), a field programmable gate array (FPGA), a conventional circuit module, and other devices designed to perform each of the above-described functions.

[0187] The devices described in the examples merely represent one of multiple computing environments for implementing the embodiments disclosed herein. The present invention is not limited to these embodiments, and the components in these embodiments include those that would be easily conceived by a person skilled in the art, those that are substantially identical, and those that are within the scope of what is called equivalents. Furthermore, various omissions, substitutions, modifications, and combinations of the components can be made without departing from the spirit of the present embodiments. [Explanation of symbols]

[0188] 1. Information Processing Systems 10. Administrative user information terminal 12 User information terminal 14 Information processing equipment 20 First input receiving unit 22 First Communications Department 24 First display control unit 30 Second input receiving unit 32 Reading unit 34 Second Communications Department 36 Second display control unit 40 Communications Department 42 Authentication Section 44 Seat Usage Management Department 46 Research Management Department 48 Chat Club 50 Research and Execution Department 52 Research Results Department 54 Improvement Report Providing Department 58 Prompt Creation Department 60 Generation AI Department 62 Database Department [Prior art documents] [Patent documents]

[0189] [Patent Document 1] Japanese Patent Application Publication No. 2018-163525

Claims

1. An information processing system having an administrative user information terminal, a user information terminal, and an information processing device, The administrative user information terminal a first communication unit that transmits information about the facility to be investigated, input from the management user, to the information processing device; and The user information terminal a second communication unit that transmits an application for ending use of the facility, input from the user, to the information processing device; and The information processing device includes: a survey execution unit that, when receiving the usage termination request for the facility to be surveyed, surveys the user who has submitted the usage termination request; and The information about the equipment to be surveyed includes a survey period for conducting the survey and a group of the equipment to be surveyed, the investigation execution unit, when determining that the application for termination of use of the equipment received from the user corresponds to the investigation period and the group of equipment to be investigated, investigates the user who made the application for termination of use. Information processing system.

2. The information about the facility to be surveyed further includes a theme of the survey, the survey execution unit, after clearly indicating the theme of the survey to the user, executes a survey of the user who has applied to terminate use; 2. The information processing system according to claim 1.

3. The group of facilities to be surveyed includes a partition that groups a plurality of facilities having the same purpose of use or rule, the investigation execution unit, when determining that the application for termination of use of the equipment received from the user corresponds to the equipment included in multiple partitions at the same time or the equipment included in any of the partitions, conducts an investigation of the user who made the application for termination of use.

2. The information processing system according to claim 1.

4. The information processing device includes: a chat unit that provides a chatbot function to the user information terminal; and The survey execution unit uses the chatbot function to conduct a survey of the user who has submitted the usage termination request.

2. The information processing system according to claim 1.

5. The information processing device includes: a search result providing unit that provides search results to the administrative user information terminal; Further comprising:

2. The information processing system according to claim 1.

6. The information processing device includes a generating AI unit that uses the survey results to create an improvement report for the use environment of the equipment; an improvement report providing unit that provides the created improvement report of the use environment of the equipment to the management user information terminal; Further having 6. The information processing system according to claim 5.

7. An information processing device capable of communicating with a management user information terminal and a user information terminal, a communication unit that receives, from the management user information terminal, information about the equipment to be investigated that has been input by the management user, and receives, from the user information terminal, an application for terminating use of the equipment that has been input by the user; a survey execution unit that, when receiving the usage termination request for the equipment to be surveyed, surveys the user who has submitted the usage termination request; and The information about the equipment to be surveyed includes a survey period for conducting the survey and a group of the equipment to be surveyed, the investigation execution unit, when determining that the application for termination of use of the equipment received from the user corresponds to the investigation period and the group of equipment to be investigated, investigates the user who made the application for termination of use. Information processing device.

8. An information processing device capable of communicating with the management user information terminal and the user information terminal, a communication unit that receives, from the management user information terminal, information about the equipment to be investigated that has been input by the management user, and receives, from the user information terminal, an application for terminating use of the equipment that has been input by the user; a survey execution unit that, when receiving the usage termination request for the facility to be surveyed, surveys the user who has submitted the usage termination request; It functions as The information about the equipment to be surveyed includes a survey period for conducting the survey and a group of the equipment to be surveyed, the investigation execution unit, when determining that the application for termination of use of the equipment received from the user corresponds to the investigation period and the group of equipment to be investigated, investigates the user who made the application for termination of use. program.

9. A survey method carried out by an information processing system having an administrative user information terminal, a user information terminal, and an information processing device, comprising: a first communication step in which the management user information terminal transmits information about the facility to be investigated, input from the management user, to the information processing device; a second communication step in which the user information terminal transmits to the information processing device a request for termination of use of the facility, the request having been received from the user; a survey execution step of, when the information processing device receives the usage termination request for the equipment to be surveyed from the user information terminal, surveying the user who has made the usage termination request; and The information about the equipment to be surveyed includes a survey period for conducting the survey and a group of the equipment to be surveyed, The investigation execution step, when it is determined that the application for termination of use of the equipment received from the user corresponds to the investigation period and the group of the equipment to be investigated, conducts an investigation of the user who has made the application for termination of use. Research methodology.

Images