Information processing system

Abstract

To provide an information processing system, method and program for reducing labor and time when manually monitoring contribution information contributed to a plurality of contribution sites.SOLUTION: In an information processing system, a management server 10 includes an acquisition part 11 for acquiring contribution information corresponding to a specific object from each of a plurality of contribution sites for disclosing contribution information contributed from a user using the predetermined object on the Internet, and an output part 12 for outputting the contribution information corresponding to the specific object acquired from each of the plurality of contribution sites so as to be displayed in a list.SELECTED DRAWING: Figure 2

Description

[Technical Field]

[0001] The present invention relates to an information processing system, an information processing method, and a program. [Background technology]

[0002] In recent years, a number of posting sites have been established on the Internet, which are websites that publish posted information indicating user evaluations and usage status of stores and products. On such posting sites, for example, when users post information such as photos of the interior of a store such as a restaurant or food, or written descriptions of the store's atmosphere or impressions of the store, the posted information is organized by store or product and made available for general users to view. This allows general users to refer to the posted information when selecting a store or product.

[0003] On the other hand, information posted by store or product users may not be appropriate for the store or product, raising concerns about the reliability of the posted information. To solve this problem, stores and product providers have begun manually monitoring posted information and evaluating the users who posted it. For example, Patent Document 1 describes a technology that evaluates posters based on the number of posts and adoptions they have made in the past, and acquires information posted by highly rated posters. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Publication No. 2020-35021 Summary of the Invention [Problem to be solved by the invention]

[0005] However, with the method of Patent Document 1 described above, a user who wants to refer to posted information can only refer to information posted by a limited number of contributors, and is unable to refer to information posted by all contributors. Therefore, while it is desirable to make posted information by all contributors public, it is necessary for stores and product providers to manually monitor the posted information to ensure that appropriate information is made public. However, when posted information is posted to multiple posting sites, the problem arises that manually monitoring the posted information is time-consuming and labor-intensive.

[0006] Therefore, the object of the present invention is to provide an information processing system that can solve the above-mentioned problem of the time and effort required to manually monitor posted information posted to multiple posting sites. [Means for solving the problem]

[0007] An information processing system according to one embodiment of the present invention includes: an acquisition means for acquiring posted information corresponding to a specific object from each of a plurality of posting sites that publish posted information posted by users who have used a specific object on the Internet; an output means for outputting a list of the posted information corresponding to the specific object acquired from each of the plurality of posting sites; Equipped with The structure is as follows.

[0008] Furthermore, an information processing method according to one aspect of the present invention includes: acquiring posted information corresponding to a specific object from each of a plurality of posting sites that publish posted information posted by users who have used a specific object on the Internet; outputting the posted information corresponding to the specific object acquired from each of the plurality of posting sites in a list form; The structure is as follows.

[0009] Furthermore, a program according to one aspect of the present invention includes: In the information processing device, an acquisition means for acquiring posted information corresponding to a specific object from each of a plurality of posting sites that publish posted information posted by users who have used a specific object on the Internet; an output means for outputting a list of the posted information corresponding to the specific object acquired from each of the plurality of posting sites; To realize The structure is as follows. [Effects of the Invention]

[0010] With the above-described configuration, the present invention can reduce the time and effort required to manually monitor information posted to multiple posting sites. [Brief explanation of the drawings]

[0011] [Figure 1] 1 is a diagram showing the overall configuration of an information processing system according to a first embodiment of the present invention. [Figure 2] 3 is a functional block diagram showing the configuration of the management server disclosed in FIG. 2. FIG. [Figure 3] FIG. 3 is a diagram showing a process performed by the management server disclosed in FIG. 2. [Figure 4] FIG. 3 is a diagram showing a process performed by the management server disclosed in FIG. 2. [Figure 5] FIG. 3 is a diagram showing a process performed by the management server disclosed in FIG. 2. [Figure 6] 3 is a flowchart showing the operation of the management server disclosed in FIG. 2; DETAILED DESCRIPTION OF THE INVENTION

[0012] <Embodiment 1> A first embodiment of the present invention will be described with reference to Figures 1 to 6. Figures 1 and 2 are diagrams for explaining the configuration of an information processing system, and Figures 3 to 6 are diagrams for explaining the processing operation of the information processing system.

[0013] [composition] The information processing system of the present invention is primarily intended to manage information posted on a posting site, known as a word-of-mouth site. As shown in Fig. 1, the information processing system is configured from a management server 10, a plurality of posting site servers 20, a poster terminal 30, a viewer terminal 40, and an administrator terminal 50, all of which are connected via a network N. Each component will be described in detail below.

[0014] The posting site server 20 is an information processing device managed by a business that provides a service for publishing posted information, and operates a website such as a posting site on the Internet. In this embodiment, the posting site provided by the posting site server 20 publishes a page that publishes information about a store 32, such as a restaurant, as well as a page that publishes posted information from contributors 31 who are users who have visited the store 32. The posted information posted and published by contributors 31 includes, for example, photographs (photographed images) of the interior and food of the store 32 (object), written information such as impressions of the service and food received at the store 32, and even numerical evaluation information expressing an evaluation of the store 32.

[0015] In this embodiment, there are multiple posting site servers 20, each of which operates a different posting site. Therefore, information posted about the same store 32 is posted and made public on each of the posting sites operated by each posting site server 20.

[0016] The posted information handled by the posting site provided by the posting site server 20 is not limited to information about stores 32 such as restaurants, but may be information about stores of any type, or may be posted information about products or services (objects). Furthermore, the posted information is not limited to information about stores or products, but may be information about any object. Furthermore, the posting site server 20 is not necessarily limited to disclosing the posted information by object, such as by store or product, but may disclose the posted information without discriminating between objects, for example, by poster 31.

[0017] Contributor terminal 30 (user terminal) is an information processing terminal such as a smartphone or laptop computer operated by contributor 31, who is a user who has used an object such as store 32. Contributor terminal 30 has a function of accessing a posting site on the Internet and posting posted information to the posting site when operated by contributor 31. For example, contributor terminal 30 posts, as posted information, photos taken by contributor 31 inside store 32 or photos of food served at store 32, or posts, as posted information, evaluation information that rates store 32 using a number on a multiple-level scale entered by contributor 31, or text information expressing impressions in writing.

[0018] The poster terminal 30 may directly access the posting site, or, as will be described later, may be guided to access the posting site from an access destination based on address information such as a QR code 33 installed in the store 32. Furthermore, if the access destination of the address information such as a QR code 33 installed in the store 32 is the survey site of the store 32, the poster terminal 30 also has a function to transmit responses to a survey presented on the survey site.

[0019] Viewer terminal 40 is an information processing terminal such as a smartphone or laptop computer operated by viewer 41. Viewer terminal 40 has a function of accessing a posting site on the Internet and viewing posted information published on the posting site when operated by viewer 41. For example, viewer terminal 40 can view photos of the interior of store 32 and photos of food served at store 32 posted by poster 31, evaluation information that rates store 32 on a multiple-level numerical scale, and text information expressing impressions in text.

[0020] The administrator terminal 50 is an information processing terminal operated by an administrator 51 who manages posted information about a store at a business operator that operates the store. The administrator terminal 50 accesses the management server 10 and manages posted information about the store, such as by displaying and monitoring the posted information about the store acquired by the management server 10 as described below, and analyzing the posted information. The administrator terminal 50 also manages information such as questionnaires about the store acquired by the management server 10. Furthermore, the administrator terminal 50 can also post information about the store on each posting site via the management server 10. The number of stores for which the administrator 51 manages posted information is not limited to one, and may be multiple.

[0021] The management server 10 is configured with one or more information processing devices each including a calculation device and a storage device. As shown in FIG. 2, the management server 10 includes an acquisition unit 11, an output unit 12, an analysis unit 13, a posting unit 14, and a guidance unit 15. The functions of the acquisition unit 11, the output unit 12, the analysis unit 13, the posting unit 14, and the guidance unit 15 can be realized by the calculation device executing a program for realizing each function stored in the storage device. The management server 10 also includes a setting information storage unit 16 and a posted information storage unit 17. The setting information storage unit 16 and the posted information storage unit 17 are configured with a storage device. Each component will be described in detail below.

[0022] The acquisition unit 11 (acquisition means) accesses each posting site server 20, acquires posted information published on each posting site, and stores the information in the posted information storage unit 17. At this time, the acquisition unit 11 acquires posted information related to each store from each posting site server 20, distinguishing between stores, and stores the information in the posted information storage unit 17. For example, access information to each posting site server 20 for each store 32 is stored in advance in the setting information storage unit 16, and the acquisition unit 11 accesses posted information of a specific store on each posting site server 20 based on the access information and acquires the posted information. In this way, the acquisition unit 11 acquires posted information corresponding to a specific store that has been posted to each of the multiple posting sites.

[0023] It should be noted that, for example, multiple stores operated by the same business or businesses forming a group may be associated to form a store group and registered in the setting information storage unit 16. In this case, the acquisition unit 11 acquires posted information corresponding to each of multiple specific stores forming the store group from each posting site server 20, and stores the acquired posted information collectively for multiple specific store groups in the posted information storage unit 17.

[0024] However, the function of the acquisition unit 11 to acquire posted information from each posting site may be realized by another information processing device on the network N, known as a crawler. In this case, the acquisition unit 11 acquires the posted information from the crawler and stores the posted information together for each store or store group, as described above.

[0025] The output unit 12 outputs the posted information corresponding to a specific store acquired from the multiple posting site servers 20 as described above to be displayed on the administrator terminal 50. At this time, if there is a plurality of pieces of posted information corresponding to a specific store acquired from the multiple posting site servers 20, respectively, the output unit 12 outputs the plurality of pieces of posted information so as to be collectively displayed as a list. Furthermore, if the multiple specific stores are associated with each other to form a store group and registered as described above, the output unit 12 outputs the posted information corresponding to each of the multiple specific stores so as to be collectively displayed as a list. Note that the output unit 12 associates the posted information with information such as a store name that identifies the store where the posted information was posted and information such as a posting site name that identifies the posting site, and displays the associated information.

[0026] For example, as shown in FIG. 3, the output unit 12 outputs a list of only photos from the posted information to be displayed on the administrator terminal 50. The example in FIG. 3 shows a case where "AAA Store," "BBB Store," and "CCC Store" are associated as group stores, and the output unit 12 displays a list of photos as posted information posted to multiple posting sites, such as "Posting Site A," "Posting Site B," and "Posting Site C," for each of these multiple stores. Furthermore, as shown in FIG. 4, the output unit 12 outputs a list of rating information and text information from the posted information to be displayed on the administrator terminal 50. The example in FIG. 4 shows a case where "AAA Store," "BBB Store," and "CCC Store" are associated as group stores, as described above, and the output unit 12 displays a list of rating information and text information as posted information posted to multiple posting sites, such as "Posting Site A," "Posting Site B," and "Posting Site C," for each of these multiple stores. Note that in FIG. 4, "stars" represent rating information, and the number of stars represents a numerical value of the rating. The higher the number, the higher the rating of the store. In addition, in FIG. 4, "XX was delicious" and "XXXXXXX" are sentence information such as impressions about the store.

[0027] Here, the output unit 12 may output the posted information to the administrator terminal 50 so that it is displayed in any display format. For example, the output unit 12 may display a list of posted information including all of photos, rating information, and text information, or may display a list of posted information including a combination of one or two of photos, rating information, and text information. Furthermore, the output unit 12 may output a list of posted information corresponding to each store.

[0028] The output unit 12 may have a function of changing the publication status of the displayed posted information on the posting site where the posted information is published, in response to an operation on the administrator terminal 50 for the posted information. For example, when an operation to delete a photo or text information that is posted information is performed on the administrator terminal 50, the output unit 12 may perform control so as to delete the photo or text information from the corresponding posting site and stop publication of the photo or text information.

[0029] The analysis unit 13 (analysis means) performs various analytical processes on the acquired posted information. For example, the analysis unit 13 tally the number of posted information pieces for each store or each posting site, or tally the number of posted information pieces for each operator or manager who operates or manages the store. It is assumed that the operators and managers of the stores are stored in advance in the setting information storage unit 16. For example, the analysis unit 13 performs analytical processes such as extracting keywords contained in text information included in the posted information and calculating the frequency of their appearance for each store, or calculating an evaluation value for each store based on the evaluation information included in the posted information. The results of the analytical process on the posted information by the analysis unit 13 are output by the output unit 12 to be displayed on the administrator terminal 50. It is to be noted that the analytical process on the posted information by the analysis unit 13 is not limited to the above-described process, and any analytical process may be performed.

[0030] The posting unit 14 (posting means) has a function of controlling, in response to an instruction from the administrator terminal 50, posting new posted information about a store on each of the information disclosure pages of multiple posting sites corresponding to the store managed by the administrator 51 of the administrator terminal 50. For example, the posting unit 14 transmits a message to the administrator terminal 50 to display a posting information generation screen, and controls the posting information entered on the generation screen to be posted collectively on the information disclosure pages of the multiple posting sites corresponding to the store. The posted information about the store may be, for example, information about the store's business hours, information about campaigns being held at the store, information about products offered at the store, etc., but may be any information.

[0031] The guidance unit 15 (guidance means) transmits prepared guidance information about the store 32 to a poster terminal 30 that has accessed the terminal based on address information such as a QR code 33 installed in the store 32, as shown in FIG. 1, to display the prepared guidance information. The guidance information is stored in advance in the setting information storage unit 16 and is, for example, site information including link information to multiple posting sites where posted information about the store 32 can be posted, as shown in the left diagram of FIG. 5. In this case, when a poster 31 selects link information for one of the posting sites on the poster terminal 30, the poster terminal 30 is connected to the selected posting site, allowing the poster 31 to post posted information. The guidance information may also be, for example, site information where a questionnaire about the store 32 can be answered, as shown in the right diagram of FIG. 5. In this case, when the poster 31 answers the questionnaire on the poster terminal 30, the questionnaire response results are stored in the management server 10, the analysis unit 13 analyzes the questionnaire results, and the output unit 12 outputs the results to be displayed on the administrator terminal 50.

[0032] The QR code 33 installed in the store 32 can be read using the camera function of the contributor terminal 30, for example, by attaching a sticker with a QR code printed thereon that corresponds to the address information for the guidance information to the store inside the store. The address information for the guidance information does not necessarily have to be represented by a QR code, but can also be readable by the short-range wireless device of the contributor terminal 30 by installing an object in the store that includes a contactless IC chip that stores and can transmit the address information.

[0033] [Operation] Next, the operation of the above-described information processing system, particularly the operation of the management server 10, will be described mainly with reference to the flowchart of FIG.

[0034] First, in a plurality of posting site servers 20, posting information about stores 32 is posted by contributors 31 on each posting site and made public, and can be viewed from viewer terminals 40 of viewers 41.

[0035] The management server 10 periodically or at any timing acquires posted information published on each posting site from the multiple posting site servers 20 (step S1). Then, the management server 10 stores the posted information acquired from the multiple posting site servers 20 for each store or each store group.

[0036] Thereafter, the management server 10 analyzes the posted information in response to an instruction from the administrator terminal 50 (step S2). For example, the management server 10 performs analysis processes such as tallying the number of posted information pieces for each store or each posting site, tallying the evaluation values ​​of stores, and extracting keywords included in the posted information.

[0037] Then, in response to an instruction from the administrator terminal 50, the management server 10 outputs the posted information and the analysis processing results to be displayed on the administrator terminal 50 (step S3). For example, the management server 10 outputs to the administrator terminal 50 a list of photos from the posted information corresponding to the associated store group as shown in Fig. 3, or a list of rating information and text information from the posted information as shown in Fig. 4.

[0038] As described above, the present invention displays a list of posted information posted to multiple posting sites for one store or multiple stores forming a group. This allows an administrator who manages the posted information for a store to easily monitor the content of the posted information posted to multiple posting sites and take action such as deleting inappropriate posted information. As a result, the present invention reduces the effort and time required to manually monitor posted information posted to multiple posting sites.

[0039] When accessed from a poster terminal 30 based on address information such as a QR code 33 installed in a store 32, the management server 10 can provide site information including link information to multiple posting sites where posted information for the store 32 can be posted, as shown in the left diagram of Fig. 5, or can provide site information where a questionnaire can be completed for the store 32, as shown in the right diagram of Fig. 5. This can encourage the poster 31 to post posted information or to complete the questionnaire.

[0040] Furthermore, when an instruction to post information to a posting site is received from the administrator terminal 50, the management server 10 can collectively post the information to each of the information disclosure pages of multiple posting sites corresponding to the stores managed by the administrator 51. This makes it easier for the administrator 51 to manage the posting sites.

[0041] Although the present invention has been described above with reference to the above-described embodiments, the present invention is not limited to the above-described embodiments. Various modifications that are understandable to those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention. Furthermore, at least one or more of the functions of the acquisition unit 11, output unit 12, analysis unit 13, posting unit 14, guidance unit 15, setting information storage unit 16, and posted information storage unit 17 described above may be executed by an information processing device installed and connected anywhere on a network, i.e., may be executed by so-called cloud computing.

[0042] The above-described program can be stored and supplied to a computer using various types of non-transitory computer-readable media. Non-transitory computer-readable media include various types of tangible storage media. Examples of non-transitory computer-readable media include magnetic recording media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical disks), CD-ROMs (Read Only Memory), CD-Rs, CD-R / Ws, and semiconductor memories (e.g., mask ROMs, PROMs (Programmable ROMs), EPROMs (Erasable PROMs), flash ROMs, and RAMs (Random Access Memory)). The program may also be supplied to a computer by various types of transitory computer-readable media. Examples of transitory computer-readable media include electrical signals, optical signals, and electromagnetic waves. The transitory computer-readable media can supply the program to a computer via a wired communication path such as an electric wire or optical fiber, or via a wireless communication path.

[0043] <Additional Notes> A part or all of the above-described embodiments can be described as follows: The following provides an overview of the configurations of the information processing system, information processing method, and program according to the present invention. However, the present invention is not limited to the following configurations. (Appendix 1) an acquisition means for acquiring posted information corresponding to a specific object from each of a plurality of posting sites that publish posted information posted by users who have used a specific object on the Internet; an output means for outputting a list of the posted information corresponding to the specific object acquired from each of the plurality of posting sites; An information processing system comprising: (Appendix 2) 10. The information processing system of claim 1, the acquiring means acquires the posted information corresponding to each of the plurality of specific objects associated in advance from each of a plurality of posting sites; the output means outputs the posted information corresponding to each of the plurality of specific objects acquired from each of the plurality of posting sites in a list format. Information processing system. (Appendix 3) 3. The information processing system according to claim 1, When displaying the list of posted information, the output means displays information identifying the specific object corresponding to the posted information and information identifying the posting site from which the posted information was obtained, in association with the posted information. Information processing system. (Appendix 4) An information processing system according to any one of Supplementary Notes 1 to 3, the acquiring means acquires a photographed image of the specific object that is the posted information; The output means outputs the acquired photographed images so as to display a list of the photographed images. Information processing system. (Appendix 5) An information processing system according to any one of Supplementary Notes 1 to 4, the acquiring means acquires text information relating to the specific object, which is the posted information; The output means outputs the acquired text information so as to display a list. Information processing system. (Appendix 6) An information processing system according to any one of Supplementary Notes 1 to 5, an analysis means for performing a predetermined analysis process on the acquired posted information; the output means outputs information based on the analysis processing so as to be displayed. Information processing system. (Appendix 7) An information processing system according to any one of Supplementary Notes 1 to 6, a posting means for controlling the posting of new information related to the specific object in a batch on information disclosure pages corresponding to the specific object provided on each of a plurality of posting sites; Information processing system. (Appendix 8) An information processing system according to any one of Supplementary Notes 1 to 7, a guide means for transmitting guide information including link information for accessing each of a plurality of posting sites corresponding to the specific object to a user terminal that has accessed the specific object based on address information that can be read from an object installed on the specific object; Information processing system. (Appendix 9) acquiring posted information corresponding to a specific object from each of a plurality of posting sites that publish posted information posted by users who have used a specific object on the Internet; outputting the posted information corresponding to the specific object acquired from each of the plurality of posting sites in a list form; Information processing methods. (Appendix 10) In the information processing device, an acquisition means for acquiring posted information corresponding to a specific object from each of a plurality of posting sites that publish posted information posted by users who have used a specific object on the Internet; an output means for outputting a list of the posted information corresponding to the specific object acquired from each of the plurality of posting sites; A program to achieve this. [Explanation of symbols]

[0044] 10 Management Server 11 Acquisition Department 12 Output section 13 Analysis Department 14 Publication Department 15 Information Department 16 Setting information storage section 17 Posted information storage unit 20 Submission site server 30 Contributor terminal 31 contributors 32 stores 33 QR Code 40 Viewer Devices 41 viewers 50 Administrator terminal 51 Administrator

Claims

1. an acquisition means for acquiring, from a posting site that publishes posted information for a predetermined store, posted information corresponding to each of a plurality of stores that are associated in advance to form a store group; an analysis means for performing an analysis process to calculate an evaluation value based on evaluation information included in the acquired posted information for each store that forms the store group; an output means for outputting information based on the analysis processing so as to be displayed, and outputting the posted information corresponding to each of the plurality of stores forming the store group so as to be displayed together in a list for the store group; An information processing system comprising:

2. The information processing device acquires, from a posting site that publishes posted information for a predetermined store, the posted information corresponding to each of a plurality of stores that are associated in advance to form a store group; performing an analysis process to calculate an evaluation value based on evaluation information included in the acquired posted information for each store that forms the store group; outputting the information based on the analysis processing to be displayed, and outputting the posted information corresponding to each of the plurality of stores forming the store group to be displayed together as a list for the store group; Information processing methods.

3. In the information processing device, acquires, from a posting site that publishes posted information for a predetermined store, the posted information corresponding to each of a plurality of stores that are associated in advance to form a store group; performing an analysis process to calculate an evaluation value based on evaluation information included in the acquired posted information for each store that forms the store group; outputting the information based on the analysis processing to be displayed, and outputting the posted information corresponding to each of the plurality of stores forming the store group to be displayed together as a list for the store group; A program that executes a process.

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