Improvement method recommendation system, method, and program

Abstract

To recommend an effective work improvement method based on a work time for each work type and a questionnaire result to a worker.SOLUTION: According to one embodiment, an improvement method recommendation system includes an acquisition unit configured to acquire a measurement result of a work time for each work type from a user terminal, a counting unit configured to count the work time for each work type for each predetermined time frame based on the measurement result, a determination unit configured to determine a work type to be improved based on the work time for each time frame, a questionnaire unit configured to transmit a questionnaire corresponding to the work type determined to be improved to the user terminal, and a recommendation unit configured to recommend an improvement method based on a questionnaire result.SELECTED DRAWING: Figure 10

Description

[Technical Field]

[0001] The present invention relates to an improvement method recommendation system, method, and program. [Background technology]

[0002] In various fields, time studies are conducted to measure the work time for each type of work. Cited Document 1 discloses a method for collecting and aggregating time study data when multiple workers work while moving around within a workplace, which is characterized by dividing the workplace into multiple small work sections, recording the work name and the name of the small work section for each worker in combination, and displaying the work name and the name of the small work section as parameters on a worker name-work time plane when aggregating the time study data. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2003-280726 Summary of the Invention [Problem to be solved by the invention]

[0004] Conventionally, the results of time studies have been used to improve business processes. However, while the results of time studies alone can tell you which tasks are taking a long time, they do not tell you the causes of those times, making it difficult to make effective improvements to business processes.

[0005] The present invention has been made in consideration of the above-mentioned problems, and aims to recommend effective methods for improving work based on the work time for each type of work and the results of a survey of workers. [Means for solving the problem]

[0006] According to one embodiment, the improvement method recommendation system includes an acquisition unit that acquires measurement results of work time for each work type from a user terminal, an aggregation unit that aggregates the work time for each work type for each specified time slot based on the measurement results, a determination unit that determines the work type to be improved based on the work time for each time slot, a questionnaire unit that sends a questionnaire corresponding to the work type determined to be the target for improvement to the user terminal, and a recommendation unit that recommends an improvement method based on the questionnaire results. [Effects of the Invention]

[0007] According to one embodiment, it is possible to recommend effective methods for improving work based on the work time for each type of work and the results of a survey of workers. [Brief explanation of the drawings]

[0008] [Figure 1] FIG. 1 is a diagram illustrating an example of the configuration of an improvement method recommendation system 1000. [Figure 2] 1 is a diagram illustrating an example of a hardware configuration of an information processing device 100. FIG. [Figure 3] FIG. 2 is a diagram illustrating an example of a functional configuration of an improvement method recommendation device 1. [Figure 4] FIG. 2 is a diagram illustrating an example of the functional configuration of a user terminal 2. [Figure 5] 10 is a flowchart illustrating an example of an improvement method recommendation method. [Figure 6] FIG. 2 is a diagram showing an example of measurement result information 221. [Figure 7] FIG. 10 is a diagram illustrating an example of a counting method. [Figure 8] FIG. 2 is a diagram showing an example of questionnaire information 222. [Figure 9] FIG. 10 is a diagram showing an example of a questionnaire screen sc1. [Figure 10] FIG. 10 is a diagram showing an example of a recommendation screen sc2. DETAILED DESCRIPTION OF THE INVENTION

[0009] Hereinafter, each embodiment of the present invention will be described with reference to the accompanying drawings. Note that, in the description of the specification and drawings relating to each embodiment, components having substantially the same functional configuration are designated by the same reference numerals, and redundant description will be omitted.

[0010] <System configuration> First, an overview of the improvement method recommendation system 1000 according to this embodiment will be described. The improvement method recommendation system 1000 is an information processing system that recommends a method for improving a task based on the measurement results of a time study and the results of a questionnaire given to workers. The improvement method recommendation system 1000 conducts a questionnaire with workers about the types of tasks that take a long time, infers the cause of the long task time based on the questionnaire results, and recommends a method for improving the task according to the cause.

[0011] A time study is an effort to record the start and end times of each task performed during working hours. A time study measures the amount of time spent on each type of task during working hours.

[0012] Time studies are conducted in a variety of fields, including nursing homes, medical institutions, educational institutions, amusement facilities, factories, warehouses, etc. Below, we will explain an example of a time study being conducted in a nursing home.

[0013] FIG. 1 is a diagram illustrating an example of the configuration of an improvement method recommendation system 1000. As shown in FIG. 1, the improvement method recommendation system 1000 includes an improvement method recommendation device 1 and user terminals 2a and 2b, which are communicably connected to each other via a network N. Hereinafter, the user terminals 2a and 2b are collectively referred to as user terminals 2. The network N is, for example, a wired LAN (Local Area Network), a wireless LAN, the Internet, a public line network, a mobile data communication network, or a combination thereof. In the example of FIG. 1, the improvement method recommendation system 1000 includes two user terminals 2, but may include three or more user terminals.

[0014] The improvement method recommendation device 1 is an information processing device that recommends a method for improving work based on the measurement results of a time study and the results of a questionnaire given to employees. The improvement method recommendation device 1 is, for example, but is not limited to, a PC (Personal Computer), a smartphone, a tablet terminal, a server device, or a microcomputer. In the example of FIG. 1, the improvement method recommendation device 1 is one information processing device, but may also be realized as a system consisting of multiple information processing devices connected via a network N.

[0015] The user terminal 2 is an information processing device used by a user of the improvement method recommendation system 1000. The user terminal 2 is, for example, a PC, a smartphone, a tablet terminal, or a smart watch, but is not limited to these.

[0016] The user may be, for example, a worker whose work time is measured in a time study or a measurer who measures work time in a time study, but is not limited to this. The user may also be both a worker and a measurer. If the user is a worker, the user receives an improvement method recommendation from the improvement method recommendation device 1 via the user terminal 2. If the user is a measurer, the user transmits the measurement results of the time study to the improvement method recommendation device 1 via the user terminal 2. If the user is both a worker and a measurer, the user transmits the measurement results of the time study to the improvement method recommendation device 1 via the user terminal 2 and receives an improvement method recommendation from the improvement method recommendation device 1. Furthermore, if the user is a measurer, the user may conduct the time study using the user terminal 2, or may conduct the time study using another device such as a stopwatch. In the latter case, the user terminal 2 acquires the measurement results of the time study from an input from the user or an external device.

[0017] <Hardware configuration of information processing device 100> Next, a description will be given of the hardware configuration of the information processing device 100. Fig. 2 is a diagram showing an example of the hardware configuration of the information processing device 100. As shown in Fig. 2, the information processing device 100 includes a processor 101, a memory 102, a storage 103, a communication I / F 104, an input device 105, an output device 106, and a drive device 107, which are connected to each other via a bus B.

[0018] The processor 101 controls each component of the information processing device 100 and realizes the functions of the information processing device 100 by loading various programs including an OS (Operating System) stored in the storage 103 into the memory 102 and executing the programs. The processor 101 is, for example, but not limited to, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), a GPU (Graphics Processing Unit), an ASIC (Application Specific Integrated Circuit), or a DSP (Digital Signal Processor).

[0019] The memory 102 is, for example, a read-only memory (ROM), a random access memory (RAM), or a combination thereof. The ROM is, for example, a programmable read-only memory (PROM), an erasable programmable read-only memory (EPROM), an electrically erasable programmable read-only memory (EEPROM), or a combination thereof. The RAM is, for example, but not limited to, a dynamic random access memory (DRAM) or a static random access memory (SRAM).

[0020] The storage 103 stores various programs including an OS and data. The storage 103 is, for example, a flash memory, a hard disk drive (HDD), a solid state drive (SSD), or storage class memories (SCM), but is not limited to these.

[0021] The communication I / F 104 is an interface for connecting the information processing device 100 to an external device via the network N and controlling communication. The communication I / F 104 is, for example, Bluetooth (registered trademark), Wi-Fi (registered trademark), ZigBee (registered trademark), or Ethernet (registered trademark), but is not limited to these.

[0022] The input device 105 is a device for inputting information to the information processing device 100. The input device 105 is, for example, a mouse, a keyboard, a touch panel, a microphone, a scanner, an imaging device (camera), various sensors, or an operation button, but is not limited to these.

[0023] The output device 106 is a device for outputting information from the information processing device 100. The output device 106 is, for example, a display device, a projector, a printer, a speaker, or a vibrator, but is not limited to these.

[0024] The drive device 107 is a device that reads and writes data from and to the recording medium 108. The drive device 107 is, for example, but not limited to, a magnetic disk drive, an optical disk drive, a magneto-optical disk drive, or an SD card reader. The recording medium 108 is, for example, but not limited to, a CD (Compact Disc), a DVD (Digital Versatile Disc), an FD (Floppy Disk), an MO (Magneto-Optical disk), a BD (Blu-ray (registered trademark) Disc), a USB (registered trademark) memory, or an SD card.

[0025] In this embodiment, the program may be written to the memory 102 or the storage 103 during the manufacturing stage of the information processing device 100, or may be provided to the information processing device 100 via the network N, or may be provided to the information processing device 100 via a non-transitory computer-readable recording medium such as the recording medium 108.

[0026] <Functional Configuration of Improvement Method Recommendation Device 1> Next, we will explain the functional configuration of the improvement method recommendation device 1. Fig. 3 is a diagram showing an example of the functional configuration of the improvement method recommendation device 1. As shown in Fig. 3, the improvement method recommendation device 1 includes a communication unit 11, a storage unit 12, and a control unit 13.

[0027] The communication unit 11 is realized by the communication I / F 104. The communication unit 11 transmits and receives information to and from the user terminal 2 via the network N.

[0028] The storage unit 12 is realized by the memory 102 and the storage 103. The storage unit 12 stores measurement result information 121, aggregate information 122, questionnaire information 123, questionnaire result information 124, and recommendation information 125.

[0029] The measurement result information 121 is information that indicates the measurement results of the time study. The measurement results include the task time for each task type. The task time may be the time required for the task, a combination of the start time and end time of the task, or both.

[0030] The summary information 122 is information indicating the summary result of summarizing the work time for each work type for each predetermined time frame based on a plurality of measurement results.

[0031] The survey information 123 is information relating to a survey that has been registered in advance. More specifically, the survey information 123 includes information relating to the survey, recommendation conditions, and improvement methods.

[0032] A questionnaire is set for each type of work, and a questionnaire corresponding to one type of work includes one or more questions.

[0033] The recommendation conditions are conditions for recommending improvement methods, and are set as conditions for answers to questions.

[0034] The improvement method is a method for improving work. One or more improvement methods are set for one question. The improvement method includes at least one of introducing equipment, changing operations, recruiting, attending training, and preparing manuals. The information on the improvement method may include information indicating details of the improvement method. For example, the information on the improvement method may include information on equipment to be introduced as information on introducing equipment. The information on the improvement method may also include information on how to change operations as information on changing operations. The information on the improvement method may also include information on employment conditions (such as type of work, day of the week, time zone, qualifications, job type, and address of the facility to which the user belongs) as information on recruiting. The information on the improvement method may also include information on training to be attended as information on attending training. The information on the improvement method may also include information on a manual template to be prepared as information on preparing manuals. Note that the improvement method is not limited to the above examples. The improvement method may be any method for improving work efficiency.

[0035] The survey result information 124 is information about the survey results received from the user terminal 2. The survey results include respondents (users), questions, and answers. The answers may be either "yes" or "no," or may be an evaluation value with two or more levels.

[0036] The recommendation information 125 is information about improvement methods recommended to the user, and includes information indicating the improvement methods and the types of work for which the improvement methods are recommended.

[0037] The control unit 13 is realized by the processor 101 reading and executing a program from the memory 102 and working in cooperation with other hardware configurations. The control unit 13 controls the overall operation of the improvement method recommendation device 1. The control unit 13 includes an acquisition unit 131, a counting unit 132, a determination unit 133, a questionnaire unit 134, and a recommendation unit 135.

[0038] The acquisition unit 131 acquires the measurement result information 121 from one or more user terminals 2 .

[0039] The counting unit 132 counts up a plurality of measurement results.

[0040] The determination unit 133 determines the task type to be improved based on the collected measurement results. The task type to be improved is the task type that takes a long time.

[0041] The questionnaire unit 134 transmits the questionnaire information 123 corresponding to the type of work determined to be an improvement target to the user terminal 2, and conducts a questionnaire for the user.

[0042] The recommendation unit 135 recommends an improvement method to the user based on the survey result information 124.

[0043] The functional configuration of the improvement method recommendation device 1 is not limited to the above example. For example, the improvement method recommendation device 1 may have part of the above functional configuration, with the user terminal 2 having the rest. The improvement method recommendation device 1 may also have functional configurations other than those described above. Each functional configuration of the improvement method recommendation device 1 may be realized by software, as described above, or by hardware such as an IC chip, a SoC (System on Chip), an LSI (Large Scale Integration), or a microcomputer.

[0044] <Functional configuration of user terminal 2> Next, we will explain the functional configuration of the user terminal 2. Fig. 4 is a diagram showing an example of the functional configuration of the user terminal 2. As shown in Fig. 4, the user terminal 2 includes a communication unit 21, a storage unit 22, and a control unit 23.

[0045] The communication unit 21 is realized by the communication I / F 104. The communication unit 21 transmits and receives information to and from the improvement method recommendation device 1 via the network N.

[0046] The storage unit 22 is realized by the memory 102 and the storage 103. The storage unit 22 stores measurement result information 221, survey information 222, survey result information 223, and recommendation information 224. The measurement result information 221, survey information 222, survey result information 223, and recommendation information 224 are similar to the measurement result information 121, survey information 123, survey result information 124, and recommendation information 125, and therefore description thereof will be omitted.

[0047] The control unit 23 is realized by the processor 101 reading and executing a program from the memory 102 and working in cooperation with other hardware components. The control unit 23 controls the overall operation of the user terminal 2. The control unit 23 includes a measurement unit 231, a display unit 232, and a response unit 233.

[0048] The measurement unit 231 measures the task time of each worker for each task type. In other words, the measurement unit 231 corresponds to an application for conducting a time study. A user conducts a time study using the measurement unit 231. Note that the user terminal 2 does not need to include the measurement unit 231 when acquiring the time study measurement result information 221 from another device.

[0049] The display unit 232 controls the screen displayed on the display device of the user terminal 2 in response to an operation by the user.

[0050] The reply unit 233 accepts the user's reply to the questionnaire, and transmits information indicating the reply to the improvement method recommendation device 1 as questionnaire result information 223.

[0051] The functional configuration of the user terminal 2 is not limited to the above example. For example, the user terminal 2 may have some of the above functional configurations and the user terminal 2 may have the rest. The user terminal 2 may also have functional configurations other than those described above. Each functional configuration of the user terminal 2 may be realized by software, as described above, or by hardware such as an IC chip, SoC, LSI, or microcomputer.

[0052] <How to recommend improvements> Next, a description will be given of an improvement method recommendation method executed by the improvement method recommendation system 1000. Fig. 5 is a flowchart showing an example of the improvement method recommendation method.

[0053] The following description will be given by way of example in which a time study is conducted in a nursing care facility, the user is a staff member of the nursing care facility, and the user himself / herself conducts the time study using the user terminal 2. In other words, the user is both the worker and the measurer.

[0054] (Step S101) The user conducts a time study using the user terminal 2. Specifically, the user inputs the type of care work to be performed, the start time, and the end time into the user terminal 2. The measurement unit 231 stores the type of work, the start time, and the end time input by the user in the storage unit 22 as measurement result information 221.

[0055] FIG. 6 is a diagram showing an example of the measurement result information 221. The measurement result information 221 in FIG. 6 includes information items such as "No.", "task type," "start time," and "end time." "No." is the record number. "Task type" is the type of care work performed by the user. "Start time" and "end time" are the start and end times of the care work. For example, in record 001, the "task type" is eating, the "start time" is 12:03, and the "end time" is 13:14. This means that the user performed meal assistance from 12:03 to 13:14.

[0056] A user conducts such a time study for a predetermined period of time. The predetermined period may be, but is not limited to, one day, one week, or one month. It is also preferable for multiple users to conduct time studies at one business location.

[0057] (Step S102) The user terminal 2 transmits the measurement result information 221 acquired in step S101 to the improvement method recommendation device 1. The user terminal 2 may transmit the measurement result information 221 to the improvement method recommendation device 1 every time a new record is added to the measurement result information 221, may transmit the measurement result information 221 to the improvement method recommendation device 1 in response to a user's transmission operation, or may transmit the measurement result information 221 to the improvement method recommendation device 1 at predetermined time intervals.

[0058] When the acquisition unit 131 of the improvement method recommendation device 1 acquires the measurement result information 221 from the user terminal 2, it stores it in the storage unit 12 as measurement result information 121. Here, it is assumed that the improvement method recommendation device 1 acquires one week's worth of measurement result information 121a and 121b from the user terminals 2a and 2b of users a and b.

[0059] (Step S103) The aggregation unit 132 aggregates the measurement results of users a and b based on the measurement result information 121 a and 121 b. More specifically, the aggregation unit 132 aggregates the task times of users a and b for each task type for each predetermined time slot based on the measurement results of users a and b. As an example, the aggregation method is as follows.

[0060] First, the tallying unit 132 calculates the work time for each work type for each day of the week for users a and b for each time slot. The work time is the time from the start time to the end time.

[0061] A time frame is a period of time with a predetermined duration that is set for determining the task type to be improved. The duration of the time frame may be, for example, 30 minutes, 1 hour, 2 hours, or 1 day, but is not limited to these. The time frame may be morning, afternoon, or working hours for each shift (day shift, night shift, etc.). The time frame may be common to all task types, or may differ for each task type. The time frame may be set in advance, or may be arbitrarily set by the user. The time frame may have a fixed duration within one task type, or may have different durations for different time periods.

[0062] FIG. 7 is a diagram showing a schematic example of a counting method. FIG. 7 is a stacked bar graph showing the work time for each work type. Each vertical bar corresponds to the work time for each work. In the example of FIG. 7, ten time slots, each with a time span of one hour, are set between 9:00 and 19:00.

[0063] Figure 7(a) shows the work time for each task type for each time slot for user a on Monday, and Figure 7(b) shows the work time for each task type for each time slot for user b on Monday. The diagonally shaded vertical bars in Figures 7(a) and (b) indicate the work time for meal assistance. Figure 7(a) shows, for example, that user a performed two types of tasks, including meal assistance, from 12:00 to 1:00 p.m. on Monday, and that the meal assistance took approximately 45 minutes.

[0064] Next, the tallying unit 132 tally the working hours of users a and b for each day of the week by task type. The tallying method may be, for example, totaling or averaging, but is not limited to these. Figure 7(c) shows the average working hours of users a and b for meal assistance on Mondays.

[0065] 7(c), the tallying unit 132 stores information indicating the work time for each work type for each day of the week, which is tallied for each time slot, in the storage unit 12 as tally information 122. Note that the tallying unit 132 may tally the work time for one day, instead of for each day of the week.

[0066] The tallying unit 132 may tally up the work times of multiple work types as work times for one work type. In this case, the tallying unit 132 adds up the work times for each work type for each time slot. For example, when tallying up the work time for meal assistance and the work time for cleaning as work times for one work type, the work time for meal assistance (FIG. 7(c)) and the work time for cleaning are added together.

[0067] (Step S104) The determination unit 133 determines which task types require a long task time and which task types are to be improved based on the aggregated information 122. For example, if the aggregated task time for each task type per time slot is equal to or greater than a threshold, the determination unit 133 determines that the task type is to be improved, and if it is less than the threshold, the determination unit 133 determines that the task type is not to be improved.

[0068] The threshold may be set for each task type, for each time frame, or for each aggregation method (total or average), or thresholds set for each task type, time frame, and aggregation method may be used in combination. The threshold may be set in advance in the improvement method recommendation device 1, may be arbitrarily set by the user, or may be calculated for each task type based on the aggregation information 122 of other business establishments. The threshold may also be set based on the task time for each time frame aggregated in the past for the same business establishment. For example, if the threshold is set to the task time for each time frame aggregated last time, task types whose task time has increased since the last aggregation (when the time study was conducted) are determined to be task types to be improved.

[0069] In the example of Figure 7(c), the dotted lines indicate thresholds, and the threshold for each time frame of meal assistance is set to 30 minutes. Since the work time for meal assistance in the time frame from 12:00 to 13:00 is 30 minutes or more, the determination unit 133 determines that meal assistance is a task type to be improved.

[0070] The determination unit 133 may also determine the task type to be improved by regarding the work time of multiple task types as the work time of a single task type. In this case, a threshold value is set according to the combination of multiple task types. For example, when determining the work time of meal assistance and cleaning as a single task type, if the sum of the work time of meal assistance ( FIG. 7(c) ) and the work time of cleaning is equal to or greater than the threshold value, meal assistance and cleaning are determined to be task types to be improved.

[0071] (Step S105) The questionnaire unit 134 conducts a questionnaire to the user regarding the work type determined to be an improvement target in step S104. Specifically, the questionnaire unit 134 refers to the questionnaire information 123, and transmits the questionnaire information 123 indicating a questionnaire corresponding to the work type determined to be an improvement target to the user terminal 2.

[0072] Fig. 8 is a diagram showing an example of the questionnaire information 123. The questionnaire information 123 in Fig. 8 has information items such as "AID", "type of work", "question", "recommendation condition", and "improvement method".

[0073] "AID" is identification information that uniquely identifies a questionnaire. In the example of Fig. 8, an AID is set for each task type, but it may also be set for each question.

[0074] "Work type" is the name of the work type. "Question" is text indicating the question. In the example of FIG. 8, three questions are set for each work type, but any number of questions can be set. The questions may be set in advance or may be set by the user.

[0075] The "recommendation condition" is a condition set for the aggregated answers. In the example of FIG. 8, the answer is either yes or no, and the percentage of each answer is set as the recommendation condition. Note that the answer may be three or more choices. The recommendation condition may also be a condition set for an evaluation value calculated from the aggregated answers (e.g., evaluation value ≧ X). Specifically, a score may be set for each of the N choices of answers, and the aggregated score value (average, total, mode, etc.) of the aggregated answers may be calculated as an evaluation value and compared with the recommendation condition. When aggregating the scores, weights may be assigned according to the attributes (job title, job type, years of experience, shift, etc.) of the users who answered. This allows the aggregated evaluation value to be calculated with weights assigned according to the attributes. By setting weights for the attributes according to the content of the question, an appropriate evaluation value can be calculated that prioritizes answers with high validity. "Improvement method" is an improvement method set for each answer to a question. One or more improvement methods are set for each question. The improvement method may be set in advance or may be set by the user.

[0076] For example, questionnaire A001 is a questionnaire about meal assistance, and includes three questions: "Do you feel that the number of users who have difficulty eating is increasing?", "Do you feel that your meal assistance is taking longer than other staff?", and "Are the assistance methods standardized?". The improvement methods set out in response to the first question are changes to operations and the introduction of new equipment, the improvement methods set out in response to the second question are taking training, and the improvement methods set out in response to the third question are changes to operations.

[0077] In this way, questions for inferring the reasons why a task is taking a long time are set as questions in the questionnaire, and methods for eliminating the reasons why the task is taking a long time, which are inferred from the answers to the questions, are set as improvement methods.

[0078] If it is determined that meal assistance is an improvement target, the questionnaire unit 134 acquires questionnaire information 123 indicating three questions of questionnaire A001 corresponding to meal assistance, and transmits it to the user terminal 2. If it is determined that multiple task types are improvement targets, the questionnaire unit 134 transmits questionnaire information 123 corresponding to each task type to the user terminal 2.

[0079] The questions in the questionnaire may be set for each attribute of the user. The attributes include, but are not limited to, for example, job title, occupation (care assistant, caregiver, care manager, etc.), years of experience, or shift. When the questions in the questionnaire are set for each attribute of the user, the questionnaire information 123 according to the attribute of the user is transmitted to the user terminal 2 of the user.

[0080] (Step S106) When the display unit 232 of the user terminal 2 acquires the survey information 123 corresponding to the type of work to be improved from the improvement method recommendation device 1, it stores the survey information 123 in the memory unit 22 as survey information 222 and conducts a survey of the user based on the survey information 222.

[0081] Fig. 9 is a diagram showing an example of the questionnaire screen sc1. The questionnaire screen sc1 is a screen for conducting a questionnaire for users based on the questionnaire information 222. In the example of Fig. 9, the questionnaire screen sc1 includes a question display section sc11, an answer input section sc12, an answer button sc13, and a back button sc14.

[0082] The question display section sc11 displays questions for the user. In the example of Fig. 9, three questions about meal assistance are displayed.

[0083] The answer input section sc12 is a section for inputting an answer. In the example of Fig. 9, the answer to the question is a choice between yes and no, and a yes button for inputting yes and a no button for inputting no are displayed. The answer input section sc12 displays UI components (radio buttons, slide bar, etc.) according to the input answer.

[0084] The reply button sc13 is a button for transmitting the reply input in the reply input section sc12 to the improvement method recommendation device 1.

[0085] The back button sc14 is a button for returning to the screen that was displayed before the survey screen sc1.

[0086] The user inputs answers to each question in the answer input section sc12 of the survey screen sc1 and selects the answer button sc13, which then launches the survey for the user.

[0087] The questionnaire screen sc1 is not limited to the example in Fig. 9. The questionnaire screen sc1 may be any screen on which a questionnaire can be administered to a user. Alternatively, the improvement method recommendation device 1 may transmit a URL of the questionnaire screen sc1 to the user terminal 2, and the user may administer the questionnaire from the URL.

[0088] (Step S107) When a user completes the survey and selects the answer button sc13, the answer unit 233 of the user terminal 2 stores information indicating the answer entered by the user as survey result information 223 in the memory unit 22 and transmits the survey result information 223 to the improvement method recommendation device 1.

[0089] (Step S108) When the recommendation unit 135 of the improvement method recommendation device 1 receives the survey result information 223 from the user terminal 2, it stores it in the storage unit 12 as survey result information 124. The storage unit 12 stores the survey result information 124 of a plurality of users.

[0090] The recommendation unit 135 recommends a work improvement method to the user based on multiple pieces of survey result information 124. Specifically, first, the recommendation unit 135 tally the survey results (answers) of multiple users. Next, the recommendation unit 135 refers to the survey information 123 and determines whether the tallied answers satisfy the recommendation conditions. Then, the recommendation unit 135 selects an improvement method corresponding to a question whose answer satisfies the recommendation conditions as the recommended improvement method, and stores information indicating the improvement method and the work type in the storage unit 12 as recommendation information 125.

[0091] For example, in the example in Figure 8, if survey results are obtained from 10 users and 9 people answer "yes" to the question "Do you feel that there are an increasing number of users who have difficulty with eating?" (90% "yes"), changes to operations and the introduction of new equipment will be recommended as ways to improve meal assistance.

[0092] When answers to multiple questions satisfy the recommendation conditions, the recommendation unit 135 may recommend an improvement method corresponding to each question. Furthermore, when answers to multiple questions satisfy the recommendation conditions, the recommendation unit 135 may prioritize the improvement methods. For example, the recommendation unit 135 may recommend improvement methods in order of the satisfaction rate of the answers to the recommendation conditions. As an example, if 90% of respondents answered "yes" to the question "Do you feel that the number of users who have difficulty eating is increasing?" and 80% answered "yes" to the question "Do you feel that your meal assistance is taking longer than other staff members?", it may be possible to recommend changes to operations and the introduction of new equipment as a high priority and to recommend training as a low priority. In this case, the recommendation information 125 includes information indicating the priority of the improvement methods. Furthermore, when multiple improvement methods are set for one question, priorities may be set in advance for the multiple improvement methods. The priority is set taking into consideration, for example, the effectiveness, the cost of implementation, and the ease of implementation.

[0093] (Step S109) The recommendation unit 135 transmits the recommendation information 125 to the user terminal 2. As a result, a method for improving the work type determined to be an improvement target is recommended to the user. At this time, the recommendation unit 135 may transmit the aggregate information 122 corresponding to the recommended work type to the user terminal 2. When the user terminal 2 acquires the recommendation information 125, it stores it in the storage unit 22 as recommendation information 224.

[0094] (Step S110) The display unit 232 of the user terminal 2 displays the content of the recommendation on the display device of the user terminal 2 based on the recommendation information 224. That is, the display unit 232 displays the improvement method for the task type determined to be an improvement target.

[0095] Figure 10 is a diagram showing an example of a recommendation screen sc2. The recommendation screen sc2 is a screen that displays the contents of a recommendation. FIG. 10 is a recommendation screen sc2 when the improvement target is meal assistance. The recommendation screen sc2 in FIG. 10 includes an improvement method sc21, a details button sc22, and a summary result sc23.

[0096] The improvement method sc21 is an improvement method indicated by the recommendation information 224, and includes the improvement method and priority recommended for the work type determined to be the improvement target. In the example of Fig. 10, the improvement methods are operation change and equipment installation, and operation change has a higher priority than equipment installation.

[0097] The details button sc22 is a button for displaying details of the improvement method. A details button sc22 is displayed for each improvement method. When a details button sc22 is selected, the display unit 232 displays information about the corresponding improvement method. For example, when a details button sc22 corresponding to a change in operation is selected, the display unit 232 displays information indicating a specific method for changing the operation.

[0098] The aggregation result sc23 is aggregation information 122 corresponding to the task type for which an improvement method has been recommended. By displaying the aggregation result sc23, the user can easily understand the reason why the task type was determined to be an improvement target.

[0099] The information included in the recommendation screen sc2 is not limited to the above example. The recommendation screen sc2 may also display improvement methods for multiple work types that have been determined to require improvement methods.

[0100] <Summary> As described above, according to this embodiment, an improvement method recommendation system 1000 is realized, which includes an acquisition unit 131 that acquires measurement results of work time for each work type from the user terminal 2, an aggregation unit 132 that aggregates the work time for each work type for each specified time slot based on the measurement results, a determination unit 133 that determines the work type to be improved based on the work time for each time slot, a questionnaire unit 134 that sends a questionnaire corresponding to the work type determined to be the target for improvement to the user terminal 2, and a recommendation unit 135 that recommends an improvement method based on the questionnaire results.

[0101] With this configuration, the improvement method recommendation system 1000 can recommend effective work improvement methods to users based on the work time for each work type and the results of a survey of workers. That is, the improvement method recommendation system 1000 can recommend improvement methods according to the cause of the time required for a work. This allows users to effectively improve time-consuming work.

[0102] <Additional Notes> The present embodiment includes the following disclosure.

[0103] (Appendix 1) an acquisition unit that acquires measurement results of task time for each task type from a user terminal; a counting unit that counts the work time for each work type for each predetermined time frame based on the measurement results; a determination unit that determines the type of work to be improved based on the work time for each time slot; a questionnaire unit that transmits a questionnaire corresponding to the task type determined to be an improvement target to a user terminal; A recommendation department that recommends improvement methods based on the survey results; An improvement method recommendation system comprising:

[0104] (Appendix 2) The questionnaire includes a plurality of questions, and one or more improvement methods corresponding to each question are set in advance. The improvement method recommendation system described in Appendix 1.

[0105] (Appendix 3) The improvement method includes at least one of introducing equipment, changing operations, recruiting, attending training, and preparing manuals. The improvement method recommendation system described in Appendix 1.

[0106] (Appendix 4) The recommendation unit recommends an improvement method corresponding to a question for which the survey result satisfies a recommendation condition. The improvement method recommendation system described in Appendix 1.

[0107] (Appendix 5) The measurement results are the measurement results of a time study. The improvement method recommendation system described in Appendix 1.

[0108] (Appendix 6) The time frame is set for each type of work. The improvement method recommendation system described in Appendix 1.

[0109] (Appendix 7) The time frame has a certain time width depending on the type of work. The improvement method recommendation system described in Appendix 1.

[0110] (Appendix 8) The determination unit determines that the task type is an improvement target when the task time for each time frame is equal to or greater than a threshold. The improvement method recommendation system described in Appendix 1.

[0111] (Appendix 9) The threshold is set for each type of work or each time frame. The improvement method recommendation system described in Appendix 1.

[0112] (Appendix 10) The threshold is set based on the work time for each time frame that has been collected in the past. The improvement method recommendation system described in Appendix 1.

[0113] (Appendix 11) Further provided with a display unit that displays the contents of the recommendation The improvement method recommendation system described in Appendix 1.

[0114] (Appendix 12) The determination unit determines the task type to be improved by regarding the task times of a plurality of task types as the task times of one task type. The improvement method recommendation system described in Appendix 1.

[0115] (Appendix 13) The acquisition unit acquires measurement results from the plurality of user terminals. The improvement method recommendation system described in Appendix 1.

[0116] (Appendix 14) An improvement method recommendation method executed by an improvement method recommendation system, A process of acquiring measurement results of work time for each work type from a user terminal; A process of aggregating the work time for each work type for each predetermined time frame based on the measurement results; A process of determining the type of work to be improved based on the work time for each time frame; A process of sending a questionnaire corresponding to the type of work determined to be an improvement target to a user terminal; A process of recommending improvement methods based on the survey results; Including improvement methods and recommendation methods.

[0117] (Appendix 14) Improvement method recommendation system, A process of acquiring measurement results of work time for each work type from a user terminal; A process of aggregating the work time for each work type for each predetermined time frame based on the measurement results; A process of determining the type of work to be improved based on the work time for each time frame; A process of sending a questionnaire corresponding to the type of work determined to be an improvement target to a user terminal; A process of recommending improvement methods based on the survey results; A program for executing an improvement method recommendation method including the above.

[0118] The embodiments disclosed herein are illustrative in all respects and should not be considered limiting. The scope of the present invention is defined by the claims, not by the above meaning, and is intended to include all modifications within the meaning and scope of the claims. Furthermore, the present invention is not limited to the above-described embodiments, and various modifications are possible within the scope of the claims. Embodiments obtained by appropriately combining the technical means disclosed in different embodiments are also included in the technical scope of the present invention. [Explanation of symbols]

[0119] 1: Improvement method recommendation device 2: User terminal 121: Measurement result information 122: Aggregate information 123: Survey information 124: Survey result information 125: Recommendation information 131: Acquisition Department 132: Counting section 133: Judgment section 134: Survey Section 135: Recommendation Department

Claims

1. an acquisition unit that acquires measurement results of task time for each task type from a user terminal; a counting unit that counts the work time for each work type for each predetermined time frame based on the measurement results; a determination unit that determines the type of work to be improved based on the work time for each time slot; a questionnaire unit that transmits a questionnaire corresponding to the task type determined to be an improvement target to a user terminal; A recommendation department that recommends improvement methods based on the survey results; An improvement method recommendation system comprising:

2. The questionnaire includes a plurality of questions, and one or more improvement methods corresponding to each question are set in advance. The improvement method recommendation system according to claim 1 .

3. The improvement method includes at least one of introducing equipment, changing operations, recruiting, attending training, and preparing manuals. The improvement method recommendation system according to claim 1 .

4. The recommendation unit recommends an improvement method corresponding to a question for which the survey result satisfies a recommendation condition. The improvement method recommendation system according to claim 1 .

5. The measurement results are the measurement results of a time study. The improvement method recommendation system according to claim 1 .

6. The time frame is set for each type of work. The improvement method recommendation system according to claim 1 .

7. The time frame has a certain time width depending on the type of work. The improvement method recommendation system according to claim 1 .

8. The determination unit determines that the task type is an improvement target when the task time for each time frame is equal to or greater than a threshold. The improvement method recommendation system according to claim 1 .

9. The threshold is set for each type of work or each time frame. The improvement method recommendation system according to claim 1 .

10. The threshold is set based on the work time for each time frame that has been collected in the past. The improvement method recommendation system according to claim 1 .

11. Further provided with a display unit that displays the contents of the recommendation The improvement method recommendation system according to claim 1 .

12. The determination unit determines the task type to be improved by regarding the task times of a plurality of task types as the task times of one task type. The improvement method recommendation system according to claim 1 .

13. The acquisition unit acquires measurement results from the plurality of user terminals. The improvement method recommendation system according to claim 1 .

14. An improvement method recommendation method executed by an improvement method recommendation system, A process of acquiring measurement results of work time for each work type from a user terminal; A process of aggregating the work time for each work type for each predetermined time frame based on the measurement results; A process of determining the type of work to be improved based on the work time for each time frame; A process of sending a questionnaire corresponding to the type of work determined to be an improvement target to a user terminal; A process of recommending improvement methods based on the survey results; Including improvement methods and recommendation methods.

15. Improvement method recommendation system, A process of acquiring measurement results of work time for each work type from a user terminal; A process of aggregating the work time for each work type for each predetermined time frame based on the measurement results; A process of determining the type of work to be improved based on the work time for each time frame; A process of sending a questionnaire corresponding to the type of work determined to be an improvement target to a user terminal; A process of recommending improvement methods based on the survey results; A program for executing an improvement method recommendation method including the above.

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