Evacuation support system and evacuation support method

Abstract

This will enable us to provide appropriate evacuation support that takes into account the individual circumstances of each disaster victim. [Solution] The evacuation support system 100 is configured to include a reading unit 13 that reads out customer information of specific customers residing in a disaster-affected area from pre-stored customer information based on the disaster-affected area indicated by disaster occurrence information, a priority setting unit 14 that sets evacuation priorities for each specific customer based on housing information about the home in which the specific customer resides and attribute information about the specific customer's attributes indicated by the customer information of the specific customer, and a selection unit 15 that selects priority customers to evacuate based on the evacuation priorities.

Description

[Technical Field]

[0001] The present invention relates to an evacuation support system and an evacuation support method, and more particularly to a technology that enables provision of appropriate evacuation support that takes into account the circumstances of each disaster victim. [Background technology]

[0002] Recently, various disasters such as earthquakes and floods have become more severe, and we often feel that their occurrence is increasing in frequency. In areas affected by such disasters, various measures are taken, such as guiding people to evacuate to local public facilities and building temporary housing for disaster victims. As a conventional technology related to supporting such disaster victims, a technology has been proposed (see Patent Document 1) that enables as many evacuees as possible to live comfortably in evacuation shelters by effectively utilizing surplus resources when a disaster occurs.

[0003] Specifically, this technology relates to a support device characterized by having a means for generating reservation establishment information, which is information indicating that a reservation for a service has been established, based on disaster-related information received when the support device receives disaster-related information including disaster occurrence information, disaster forecast information, announced advisories and warnings, and / or real-time traffic information, from service information provided by reservation, target person information regarding target persons pre-registered as users who will use the service, and application information for applying for a reservation for the service.

[0004] Additionally, there have been proposed technologies relating to an evacuation support system, an integrated system, an evacuation support method, and a program that can support evacuation of evacuation targets who are too late to escape (see Patent Document 2).

[0005] This technology relates to an evacuation support system that includes an acquisition unit that acquires evacuation trigger information related to evacuation from a target space, a determination unit that, when the acquisition unit acquires the evacuation trigger information, determines whether or not an evacuation target is present in an evacuation-required area, which is an area in the target space where evacuation should be performed, based on behavioral information of the evacuation target present in the evacuation-required area, and a notification unit that, when the determination unit determines that the evacuation target is present in the evacuation-required area, issues notification information related to support for the evacuation. [Prior art documents] [Patent documents]

[0006] [Patent Document 1] Japanese Patent Application Publication No. 2019-149210 [Patent Document 2] Japanese Patent Publication No. 2022-014395 Summary of the Invention [Problem to be solved by the invention]

[0007] When assisting disaster victims in evacuating, it is necessary to consider the circumstances of each individual from various perspectives. For example, the age, health status, means of transportation, and availability and need of assistance of the disaster victims and their cohabitants are important considerations when considering evacuation. In addition, the performance and quality of the homes in which these disaster victims live can also be important considerations when determining whether they can live there after a disaster and whether evacuation is necessary.

[0008] On the other hand, conventional technologies do not take such perspectives into account. Therefore, support recipients are identified and evacuation guidance is provided without taking into account the individual circumstances of each victim. In disaster-stricken areas where various disaster response resources and time are limited, if evacuation support is provided without taking the above perspectives into account, it may be that the necessary support does not reach the victims who need it.

[0009] Therefore, the present invention has been made in consideration of the above-mentioned problems, and its purpose is to provide technology that enables the provision of appropriate evacuation support that takes into account the circumstances of each disaster victim. [Means for solving the problem]

[0010] The above problem is solved by an evacuation support system that includes a reading unit that reads out customer information of specific customers who reside in a disaster area from customer information stored in advance, based on the disaster area indicated by disaster occurrence information; a priority setting unit that sets evacuation priorities for each of the specific customers, based on housing information regarding the home in which the specific customer resides and attribute information regarding the attributes of the specific customer, indicated by the customer information of the specific customers; and a selection unit that selects priority customers to evacuate based on the evacuation priorities.

[0011] The evacuation support system of the present invention configured as described above makes it possible to provide more appropriate evacuation support that takes into account the circumstances of each disaster victim. More specifically, among customers who have actually become disaster victims (for example, customers of housing manufacturers), it is possible to provide appropriate evacuation support to those who may have problems in evacuating due to the estimated damage to their homes and the health conditions of their family members.

[0012] Furthermore, the above-mentioned evacuation support system preferably further includes an identification unit that identifies areas among the disaster occurrence areas indicated by the disaster occurrence information where the scale of the disaster exceeds a threshold, and the reading unit preferably reads out, from the customer information, customer information of specific customers who reside in the areas where the scale of the disaster exceeds a threshold.

[0013] According to the above configuration, it is possible to identify and respond to customers who are expected to suffer damage of a certain scale or more as the target of support, which in turn makes it possible to provide more appropriate evacuation support that takes into account the individual circumstances of each disaster victim.

[0014] Furthermore, in the above-mentioned evacuation support system, it is preferable that the housing information among the customer information includes information on the address and age of the building, the attribute information holds information regarding the difficulty of evacuation actions for household members including the customer, and the priority setting unit estimates the degree of damage to the home based on the scale of the disaster and the age of the home indicated by the housing information of the specific customer, and sets evacuation priorities based on the degree of damage and the difficulty of the evacuation actions indicated by the attribute information.

[0015] According to the above configuration, it is possible to accurately determine the necessity of evacuation support, i.e., evacuation priority, by taking into account the extent of damage to the customer's home, such as its deterioration and earthquake resistance, as well as the customer's physical and cognitive decline. This ultimately makes it possible to provide more appropriate evacuation support that takes into account the individual circumstances of each disaster victim.

[0016] Preferably, the above-described evacuation support system further comprises an output unit that outputs information about the priority evacuation customers.

[0017] With the above configuration, for example, it is possible to provide information about priority evacuation customers who are the target of evacuation support to the customer's sales representative or the person in charge of evacuation guidance, creating an environment in which it is easier to provide appropriate evacuation support without omissions. Alternatively, it is also possible to notify such priority evacuation customers themselves that they are the target of priority evacuation. Ultimately, it becomes possible to provide more appropriate evacuation support that takes into account the circumstances of each disaster victim.

[0018] Furthermore, according to the evacuation support method of the present invention, the above-mentioned problem is solved by an evacuation support system that provides evacuation support to customers by executing the following processes in an evacuation support system: a process of reading out customer information of specific customers who reside in a disaster-affected area from pre-stored customer information based on the disaster-affected area indicated by disaster occurrence information; a process of setting evacuation priorities for each of the specific customers based on housing information regarding the home in which the specific customer resides and attribute information regarding the attributes of the specific customers indicated by the customer information of the specific customers; and a process of setting priority customers to evacuate based on the evacuation priorities.

[0019] According to the above-described evacuation support method, it is possible to provide appropriate evacuation support that takes into account the individual circumstances of each disaster victim. [Effects of the Invention]

[0020] According to the evacuation support system and evacuation support method of the present invention, it is possible to provide appropriate evacuation support that takes into account the circumstances of each disaster victim. [Brief explanation of the drawings]

[0021] [Figure 1] 1 is a diagram illustrating an example of a network configuration including an evacuation support system according to an embodiment of the present invention. [Figure 2] 1 is a diagram illustrating an example of a hardware configuration of an evacuation support system according to an embodiment of the present invention. [Figure 3] FIG. 1 is a diagram illustrating an example of a functional configuration of an evacuation support system according to an embodiment of the present invention. [Figure 4] FIG. 2 is a diagram illustrating an example of the configuration of a disaster information DB according to the present embodiment. [Figure 5] FIG. 2 is a diagram illustrating an example of the configuration of a customer DB according to the present embodiment. [Figure 6] FIG. 10 is a diagram showing an example of a disaster-affected customer list in this embodiment. [Figure 7] FIG. 2 is a diagram illustrating an example of map data according to the embodiment. [Figure 8] FIG. 2 is a diagram showing a flow of an evacuation support method in this embodiment. [Figure 9] FIG. 10 is a diagram showing an example of a damage degree estimation table in the present embodiment. [Figure 10] FIG. 10 is a diagram showing an example of an evacuation action difficulty determination table in the present embodiment. [Figure 11] FIG. 4 is a diagram showing an example of an evacuation priority determination table in the present embodiment. [Figure 12] FIG. 10 is a diagram illustrating an example of output in this embodiment. [Figure 13] FIG. 10 is a diagram illustrating an example of output in this embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0022] <<System configuration including the evacuation support system of this embodiment>> The configuration of the evacuation support system 100 of the present invention, the method executed by the evacuation support system 100, and the program therefor will be described below with reference to the accompanying drawings, taking one embodiment of the present invention (hereinafter, the present embodiment) as an example. However, the embodiment described below is merely an example given to facilitate understanding of the present invention and does not limit the present invention. In other words, the present invention may be modified or improved from the embodiment described below without departing from the spirit of the present invention. Furthermore, it goes without saying that the present invention includes equivalents thereof.

[0023] Furthermore, the screen examples shown in the drawings referenced in the following description are merely examples, and the screen configuration examples, the content of the information displayed, and the GUI (Graphical User Interface), etc., can be freely designed according to the system design specifications and user preferences, and can be changed as appropriate.

[0024] In addition, in this specification, the term "device" includes not only one device that performs a predetermined function on its own, but also multiple devices that are separate from each other but work together to perform a predetermined function.

[0025] First, an example of a network configuration including an evacuation support system 100 according to this embodiment will be described. FIG. 1 is a diagram illustrating an example of a network configuration including the evacuation support system 100 according to this embodiment. The evacuation support system 100 is configured to be communicatively connected to an information disclosure server 20 and a user terminal 30 via a network N. The evacuation support system 100 is an information processing device that executes various processes corresponding to the evacuation support method of the present invention. The information disclosure server 20 is a server device that publishes, on the network N, some or all of information that can be used to execute the evacuation support method of the present invention, such as information on various disaster occurrences such as earthquakes, storms, floods, and tsunamis. Such information disclosure server 20 may be a server of various government agencies, local governments, designated businesses, etc. The user terminal 30 is a terminal used by home builders and their customers, or, depending on the situation, by officials of local governments in disaster-stricken areas, etc., who wish to use the evacuation support functions of the evacuation support system 100.

[0026] Note that this network configuration is merely one example, and various configurations can be adopted, including a configuration in which the evacuation support system 100 is configured as an integrated device with the information disclosure server 20 and the user terminal 30, or a configuration in which all or part of the configuration and functions of the evacuation support system 100 are provided in at least one of the information disclosure server 20 and the user terminal 30 and the evacuation support method of the present invention is executed, and is not limited to these.

[0027] <Hardware configuration of the evacuation support system> The evacuation support system 100 of this embodiment is a computer device that executes the processing of each step in the evacuation support method of the present invention. Therefore, under the hardware configuration shown in Fig. 2, it has functional units (acquisition unit 11, identification unit 12, reading unit 13, priority setting unit 14, selection unit 15, and output unit 16) as shown in Fig. 3. The evacuation support system 100 has a configuration as a general information processing device, and includes an auxiliary storage device 101, a main storage device 103, a processor 104, an input device 105, an output device 106, and a communication device 107.

[0028] The evacuation support system 100 in this embodiment may be configured with a single information processing device as shown in the figure, or may be configured with multiple information processing devices distributed in parallel. Alternatively, the evacuation support system 100 may be configured with information processing devices for an ASP (Application Service Provider), SaaS (Software as a Service), PaaS (Platform as a Service), or IaaS (Infrastructure as a Service).

[0029] Here, assuming that the evacuation support system 100 in this embodiment is composed of a single information processing device, the configuration of the evacuation support system 100 is illustrated in which an auxiliary memory device 101, a main memory device 103, a processor 104, an input device 105, an output device 106, and a communication device 107 are connected by a bus.

[0030] In the above configuration, the auxiliary storage device 101 is implemented by a non-volatile storage device or storage medium, such as an HDD (Hard Disk Drive), SSD (Solid State Drive), flash memory, FD (Flexible Disc), MO disk (Magneto-Optical disc), CD (Compact Disc), DVD (Digital Versatile Disc), SD card (Secure Digital card), or USB memory (Universal Serial Bus memory).

[0031] Furthermore, the auxiliary storage device 101 may be configured to be built into the housing of the evacuation assistance system 100, or may be configured to be externally connected to the evacuation assistance system 100. Furthermore, the auxiliary storage device 101 may be configured by another computer or the like communicably connected to the evacuation assistance system 100. Note that a distributed ledger technology such as a blockchain may be used as a technology for recording various data in order to avoid unauthorized data tampering, etc. Note that the auxiliary storage device 101 in this embodiment stores a disaster information DB 111, a customer DB 112, a disaster-affected customer list 113, and map data 114.

[0032] The main storage device 103 may be configured with volatile semiconductor memory such as a read-only memory (ROM) and a random access memory (RAM). The main storage device 103 in this embodiment stores a program 102 including an operating system (OS) read from the auxiliary storage device 101, and a map generation engine (not shown) that is implemented as needed.

[0033] Of these, the OS implements the control and basic functions of the evacuation support system 100 itself, and under its control, the processor 104 calls and executes each unit of the program 102, thereby implementing each function corresponding to the evacuation support method, namely, the acquisition unit 11, the identification unit 12, the readout unit 13, the priority setting unit 14, the selection unit 15, and the output unit 16. The processor 104 may be configured by a CPU (Central Processing Unit), an MPU (Micro-Processing Unit), an MCU (Micro Controller Unit), a GPU (Graphics Processing Unit), a DSP (Digital Signal Processor), a TPU (Tensor Processing Unit), an ASIC (Application Specific Integrated Circuit), or the like.

[0034] The input device 105 mainly corresponds to a keyboard and a mouse, but may also include other appropriate input devices such as a touch panel, a microphone, etc. On the other hand, the output device 106 corresponds to a display and a speaker, but may also include other output devices.

[0035] The communication device 107 is implemented as a communication chipset compatible with, for example, 3G to 5G or later generation mobile communication protocols, or the LTE (Long Term Evolution) protocol. However, the communication device 107 may be implemented as other devices depending on the type of network N. For example, if the network N is configured as a wireless LAN, the communication device 107 will be implemented as a network interface card compatible with the wireless LAN protocol based on Wi-fi (registered trademark).

[0036] <Functional configuration of the evacuation support system> Among the functional units included in the evacuation support system 100, the acquisition unit 11 acquires a disaster information DB 111, a customer DB 112, a disaster-affected customer list 113, and map data 114 from appropriate devices such as the information disclosure server 20 or the user terminal 30, and stores them in the auxiliary storage device 101. Of these, at least the disaster information DB 111, the customer DB 112, and the map data 114 are acquired from the information disclosure server 20 or the user terminal 30 via the communication device 107. On the other hand, the disaster-affected customer list 113 is generated by the priority setting unit 14 or the selection unit 15 of the evacuation support system 100.

[0037] Furthermore, the identifying unit 12 identifies an area where the scale of the disaster exceeds a threshold, among the disaster occurrence areas indicated by the disaster occurrence information (for example, stored in the auxiliary storage device 101 or the main storage device 103) acquired by the acquiring unit 11. According to the identifying unit 12, it is possible to identify customers whose damage is expected to be above a certain scale as particular support targets and to take measures.

[0038] Furthermore, the reading unit 13 reads out the customer information stored in the customer DB 112, of customers who reside in areas where the scale of the disaster identified by the identifying unit 12 exceeds a threshold, i.e., the customer information of specific customers. The customer information read out by the reading unit 13 here is temporarily stored in the main memory device 103, for example.

[0039] Furthermore, the priority setting unit 14 sets evacuation priorities for each specific customer based on the housing information on the house where the specific customer resides and the attribute information on the attributes of the specific customer, which are indicated by the customer information of the specific customer. In this case, the priority setting unit 14 estimates the degree of damage to the house based on the scale of the disaster indicated by the disaster occurrence information and the age of the house indicated by the housing information of the specific customer, and sets evacuation priorities based on the degree of damage and the difficulty of evacuation behavior indicated by the attribute information of the specific customer.

[0040] The priority setting unit 14 makes it possible to provide more appropriate evacuation support that takes into account the circumstances of each disaster victim. More specifically, for customers who have actually become disaster victims (for example, customers of housing manufacturers, etc.) whose estimated damage to their homes and the health conditions of their families may cause problems in evacuation behavior, the necessity of evacuation support, i.e., evacuation priority, can be accurately set based on the perspective of the extent of damage, taking into account, for example, the deterioration of the customer's home and the earthquake resistance strength, as well as the perspective of the customer's declining physical functions and cognitive functions.

[0041] The selection unit 15 also selects priority evacuation customers based on the evacuation priority. In this case, the selection unit 15 selects specific customers whose evacuation priority meets a standard (for example, "B" or higher out of "A" to "E" in descending order of priority), and stores the information as priority evacuation customers in the main memory device 103 (or registers this information in the disaster customer list 113).

[0042] The output unit 16 outputs information about the priority evacuation customers selected by the selection unit 15 to an appropriate device such as the user terminal 30 or the output device 106. The output unit 16 can, for example, present information about the priority evacuation customers who are the targets of evacuation support to the customer's sales representative or the person in charge of evacuation guidance, creating an environment in which it is easy to provide appropriate evacuation support without omission. Alternatively, it is also possible to notify the priority evacuation customers themselves that they have been selected as targets of priority evacuation.

[0043] (Regarding databases, etc.) Next, the types of data used by the evacuation support system 100 of this embodiment will be described with reference to Figs. 4 to 7. Fig. 4 is a diagram showing an example of the configuration of the disaster information DB 111 in this embodiment. The disaster information DB 111 is a database that stores disaster occurrence information acquired by the evacuation support system 100 from, for example, the information disclosure server 20 or the user terminal 30. The disaster information DB 111 is configured from records that use an ID that uniquely identifies a record as a key to link values ​​such as the area where the disaster occurred, the point of occurrence in the area where the disaster occurred, its location information (for example, latitude and longitude values), the date and time of occurrence, the earthquake scale, seismic intensity, and the damage situation. In this embodiment, as an example only, an example of the configuration of the disaster information DB 111 is shown assuming a case where the disaster is an earthquake, but the type of disaster is not limited to an earthquake.

[0044] Furthermore, the customer DB 112 in this embodiment is, for example, a database that stores customer information managed by the operating company of the evacuation support system 100. If this operating company is a housing manufacturer, the customer information is information about customers who have purchased homes from the housing manufacturer. Such customer DB 112 is composed of records that use an ID that uniquely identifies the record as a key to link values ​​such as the customer's name, address, gender, age, (level of) care, means of transportation, household composition, level of care (other than the customer), means of transportation (other than the customer), construction date of the home, seismic intensity of damage, condition of the house, and building area ratio.

[0045] Among these, the level of care specifies values ​​such as the level of care required. The means of transportation indicates the means of transportation owned by the customer. The household composition is information indicating the members of the household to which the customer belongs. The construction date is the time when the customer's home was constructed. The affected seismic intensity is the seismic intensity observed or estimated at the customer's location, i.e., address, and is the value of the seismic intensity observed or estimated for the relevant area in the disaster occurrence information. The house condition is the damage status of the home input from the user terminal 30, indicating the damage details such as damage and collapse. The building area ratio is a value input from the user terminal 30 and indicates the ratio of the building area to the site area of ​​the customer's home.

[0046] The disaster victim customer list 113 of this embodiment is a list of customers who are disaster victims selected by the selection unit 15, i.e., priority evacuation customers. As shown in Fig. 6, the disaster victim customer list 113 of this embodiment is composed of records in which the name, address, and evacuation priority value of the priority evacuation customer are linked to a customer ID that uniquely identifies the priority evacuation customer as a key.

[0047] 7, the map data 114 of this embodiment stores, for each target area, values ​​such as location information (e.g., latitude and longitude values) of each point included in the target area, map data (e.g., data used by the output unit 16 to generate a map including information on priority evacuation customers), and existing facilities (e.g., buildings and facilities constructed at the point). Such map data 114 is made public on the network N by, for example, the information disclosure server 20, a server of a map data providing service that manages and distributes map data for each area.

[0048] <Evacuation assistance method flow> Next, an example of a flow of the evacuation support method in this embodiment will be described. Fig. 8 shows an example of a flow of the evacuation support method in this embodiment. In this case, the acquisition unit 11 of the evacuation support system 100 communicates with the information disclosure server 20 or the user terminal 30 via the network N, and acquires, for example, disaster occurrence information accompanying the occurrence of an earthquake (S1). Note that this disaster occurrence information is push-distributed by the information disclosure server 20 to pre-registered devices over the network N, and is received and acquired by the evacuation support system 100.

[0049] Furthermore, upon acquiring this disaster occurrence information, the acquisition unit 11 inquires of the user terminals 30 of customers located in the disaster-affected area about the damage status of the customers' homes, and acquires the value of the damage status as a result of the inquiry. The acquisition unit 11 stores the various pieces of information acquired from the information disclosure server 20 and the user terminals 30, i.e., the disaster occurrence information, in the disaster information DB 111. Of course, the information on the damage status is not limited to being acquired from the user terminals 30 as responses from customers who are victims.

[0050] For example, it is possible to adopt a mode in which information on the damage situation is acquired as a report from officials of a local government, fire department, police, etc. who are checking the damage situation of residents in the area (naturally, this includes customers who are victims). In this case, the evacuation support system 100 acquires the information directly from the user terminal 30 of the official, etc., or indirectly via the system of the organization to which the official, etc., belongs.

[0051] Next, the identification unit 12 of the evacuation support system 100 identifies areas where the scale of the disaster exceeds a threshold among the disaster occurrence areas indicated by the disaster occurrence information (for example, stored in the auxiliary storage device 101 or the main storage device 103) acquired by the acquisition unit 11 in S1 (S2). More specifically, the values ​​of the "occurrence area" and "location" where at least one of the values ​​of "seismic intensity" or "damage status" in each piece of disaster occurrence information stored in the disaster information DB 111 exceeds a standard are identified. Note that the "standard" in this case may be, for example, "seismic intensity of 5 or higher" or "damage status other than 'none'."

[0052] Next, the reading unit 13 of the evacuation support system 100 reads out the customer information held in the customer DB 112 for customers residing in the area identified by the identification unit 12 in S2 (the area where the scale of the disaster exceeded the threshold), i.e., the customer information of the specific customer (S3). If the area identified in S2 is "Town T, City Y, Prefecture A," the record in the customer DB 112 whose "Address" indicates "Town T, City Y, Prefecture A" will be read out as the customer information of the specific customer.

[0053] In this case, the reading unit 13 temporarily stores the customer information read from the customer DB 112, for example, in the main memory device 103, or stores it in the disaster-affected customer list 113. However, the customer information stored in the disaster-affected customer list 113 does not include a value for "evacuation priority."

[0054] Next, the priority setting unit 14 of the evacuation support system 100 refers to the customer information of the specific customers read out in S3 above, for example, in the disaster-affected customer list 113, and sets evacuation priorities for each specific customer based on the housing information regarding the home in which the specific customer resides and the attribute information regarding the attributes of the specific customer (S4).

[0055] In this case, the priority setting unit 14 first estimates the degree of damage to the home based on the disaster scale indicated in the disaster occurrence information and the age of the home indicated in the home information of the specific customer. This estimation can be performed, for example, by having the priority setting unit 14 provide a table 141 (see FIG. 9) that specifies the degree of damage for each combination of the seismic intensity, which is the disaster scale, and the age of the home, or an algorithm corresponding to this table, and applying the target information to the table 141. When the damage level estimation table 141 shown in FIG. 9 is used, for example, when the disaster scale is "seismic intensity 6 lower" and the age of the specific customer's home is "30 years old," the damage level is estimated to be "4."

[0056] The priority setting unit 14 is also provided with an evacuation action difficulty determination table 142 (see FIG. 10 ) that defines the correspondence between attribute information of a household that includes a specific customer and the evacuation action difficulty level for that household, or an algorithm corresponding to this table. In this case, the priority setting unit 14 determines the evacuation action difficulty level for that household by applying the attribute information of the household that includes the specific customer to the evacuation action difficulty determination table 142. When the evacuation action difficulty determination table 142 shown in FIG. 10 is used, for example, if the specific customer's age is "70," the care level is "care level 1," and the means of transportation is "walking," and the household includes "three or more people," includes a person requiring care, and does not have a means of transportation, the evacuation action difficulty level is determined to be "10."

[0057] Furthermore, the priority setting unit 14 determines the evacuation priority for a specific customer by applying the values ​​of the degree of damage to the home and the evacuation difficulty level obtained for the specific customer up to this point to the evacuation priority determination table 143 shown in Fig. 11. For this purpose, the priority setting unit 14 holds the evacuation priority determination table 143. When the evacuation priority determination table 143 shown in Fig. 11 is used, for example, if the degree of damage to the home of a specific customer is "3" and the evacuation difficulty level is "9", the evacuation priority is determined to be "A".

[0058] The priority setting unit 14 sets the evacuation priority value thus identified in the disaster-affected customer list 113 in a manner that links it to the corresponding specific customer. That is, it sets the evacuation priority for the specific customer based on the degree of damage to the house and the difficulty of evacuation behavior.

[0059] The priority setting unit 14 that performs the processing as described above makes it possible to provide more appropriate evacuation support that takes into account the circumstances of each disaster victim. More specifically, for customers who have actually become disaster victims (for example, customers of housing manufacturers, etc.) whose estimated damage to their homes and the health conditions of their families may cause problems in evacuation behavior, the necessity of evacuation support, i.e., evacuation priority, can be accurately set based on the perspective of the extent of damage, taking into account, for example, the deterioration of the customer's home and the earthquake resistance strength, as well as the perspective of the customer's declining physical functions and cognitive functions.

[0060] Next, the selection unit 15 of the evacuation support system 100 selects priority evacuation customers from among the specific customers based on the evacuation priority values ​​in the disaster-affected customer list 113 (S5). In this case, the selection unit 15 selects specific customers whose evacuation priority meets a standard (for example, "B" or higher out of "A" to "E" in descending order of priority), and stores the information in the main memory device 103, for example.

[0061] Next, the output unit 16 of the evacuation support system 100 outputs information about the priority evacuation customers selected by the selection unit 15 to an appropriate device such as the user terminal 30 or the output device 106 (S6). In this case, the output unit 16 generates screen data including a list of priority evacuation customers, and outputs this to the user terminal 30 or the output device 106. FIG. 12 shows an example of a screen G1 including a list of priority evacuation customers. This screen G1 is generated and output for a sales representative of a customer in "Town, Y City," and includes information such as the customer ID, name, address, evacuation priority, number of evacuees, and contact information for each priority evacuation customer.

[0062] A sales representative who views this screen G1 will contact the contact information of each priority evacuation customer, and provide guidance and arrangements for evacuation actions using resources from housing manufacturers, local governments, etc. Such an output unit 16 can, for example, present information about priority evacuation customers who are the targets of evacuation support to the sales representative of the customer or the person in charge of evacuation guidance, creating an environment in which it is easy to provide appropriate evacuation support without omission.

[0063] The output unit 16 then performs arrangements related to the guidance of priority evacuation customers (S7), and ends this flow. In this case, the output unit 16 accesses an appropriate system, such as the home builder's business management system, to identify facilities and equipment that the home builder can use for priority evacuation customers. Examples of such facilities and equipment include accommodation facilities, logistics facilities, transportation, and various stockpiles. The output unit 16 also performs usage settings for the identified facilities and equipment for priority evacuation customers (for example, in the business management system, processing such as linking the identification information of the priority evacuation customers as users of the facilities to be configured) and delivers the information to the user terminals 30 of the priority evacuation customers.

[0064] An example of a screen G2 for distributing such information is shown in FIG. 13. This screen G2 is generated by the output unit 16 for each priority evacuation customer, and is a screen for notifying the priority evacuation customer of information about the facilities and equipment that the priority evacuation customer has set for use. Screen G2 in FIG. 13 includes information such as the accommodation facility to which the customer is to evacuate and the means of transportation to get to the accommodation facility. By performing this processing, the output unit 16 can notify the priority evacuation customer that they have been selected for priority evacuation and provide them with the information necessary for evacuation.

[0065] While one embodiment of the evacuation support system and evacuation support method of the present invention has been described above, the above embodiment is merely an example for facilitating understanding of the present invention and does not limit the present invention. In other words, the present invention may be modified or improved without departing from the spirit and scope of the present invention. Furthermore, the present invention naturally includes equivalents thereof. [Explanation of symbols]

[0066] N Network 10 Evacuation Support System 11 Acquisition Department 12 Specific part 13 Readout section 14 Priority setting section 141 Damage Degree Estimation Table 142 Evacuation Action Difficulty Assessment Table 143 Evacuation Priority Determination Table 15 Selection Department 16 Output section 20 Information disclosure server 30 User terminals 101 Auxiliary storage 102 Programs 103 Main storage 104 processors 105 Input Device 106 Output Device 107 Communication equipment 111 Disaster information DB 112 Customer DB 113 List of affected customers 114 Map Data

Claims

1. a reading unit that reads out customer information of specific customers residing in the disaster-stricken area from pre-stored customer information based on the disaster-stricken area indicated by the disaster occurrence information; a priority setting unit that sets evacuation priorities for each of the specific customers based on residential information about the residence where the specific customer resides and attribute information about attributes of the specific customer, which are indicated by the customer information of the specific customers; a selection unit that selects priority evacuation customers based on the evacuation priority; Evacuation support system equipped with:

2. The disaster occurrence information further includes an identification unit that identifies an area where the scale of the disaster exceeds a threshold, among the disaster occurrence areas indicated by the disaster occurrence information, The reading unit reads out, from the customer information, customer information of specific customers who reside in an area where the scale of the disaster exceeds a threshold. The evacuation assistance system according to claim 1 .

3. The housing information of the customer information includes information on an address and a building age, and the attribute information holds information on the difficulty of evacuation behavior of household members including the customer, the priority setting unit estimates a degree of damage to the house based on the scale of the disaster and the age of the house indicated by the house information of the specific customer, and sets evacuation priorities based on the degree of damage and the difficulty of the evacuation behavior indicated by the attribute information; The evacuation assistance system according to claim 2 .

4. an output unit that outputs information about the priority evacuation customers; The evacuation assistance system according to claim 1 , further comprising:

5. In an evacuation support system that provides evacuation support to customers, A process of reading out customer information of specific customers residing in the disaster-affected area from pre-stored customer information based on the disaster-affected area indicated by the disaster occurrence information; A process of setting evacuation priorities for each of the specific customers based on residential information regarding the residence where the specific customer resides and attribute information regarding attributes of the specific customer, which are indicated by the customer information of the specific customer; A process of setting priority evacuation customers based on the evacuation priority; Evacuation support method to be implemented.

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