Information processing system, information processing method, and information processing program

Abstract

This system provides an information processing system that allows for simpler management of user tasks utilizing business services across multiple servers. [Solution] The information processing system 1 has a message acquisition unit P1 and a message display unit P2. The message acquisition unit P1 acquires a first message M1 corresponding to a first account from a first business server 20, stores integrated message information Mi based on the first message M1 linked to the first account in a common storage unit 42, and acquires a second message M2 corresponding to a second account from a second business server 30, stores integrated message information Mi based on the second message M2 linked to the second account in the common storage unit 42. The message display unit P2 displays the integrated message information Mi on a display screen G.

Description

Technical Field

[0001] The present invention relates to an information processing system, an information processing method, and an information processing program.

Background Art

[0002] Conventionally, SaaS (Software as a Service) is known in which a user can receive various business services from a server via the Internet. The server may notify a user of various information or instruct a task that requires work or processing through the provision of business services via the Internet. For example, Japanese Unexamined Patent Application Publication No. 2022-70574 includes an acquisition unit, a specifying unit, and a notification unit. The acquisition unit is configured to be able to acquire household information of a user, the specifying unit is configured to be able to specify an automatic account transfer date from the history of the household information, and the notification unit is configured to be able to notify a warning to the user a predetermined number of days before the transfer date.

[0003] A user can use business services provided by each of a plurality of business devices according to the business.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] However, when a user starts using business services of a plurality of servers, the user has to understand the information shown in the notifications received from each server and proceed with terminal operations and clerical work according to the instruction content of the tasks, which complicates the management of the user's business.

[0006] Furthermore, in organizations such as companies, when multiple users utilize business services on multiple servers, managing the tasks of multiple users becomes even more complex, in addition to managing the tasks of each individual user.

[0007] Therefore, the embodiment of the present invention aims to provide an information processing system, an information processing method, and an information processing program that can more easily manage the business operations of users utilizing the business services of multiple servers. [Means for solving the problem]

[0008] The information processing system according to the embodiment includes a message acquisition unit and a message display unit. The message acquisition unit acquires a first message corresponding to a first account from a first business server, stores integrated message information based on the first message linked to the first account in a common storage unit, acquires a second message corresponding to a second account from a second business server, and stores the integrated message information based on the second message linked to the second account in the common storage unit. The message display unit displays the integrated message information on a display screen.

[0009] The information processing method according to the embodiment includes a message acquisition unit which acquires a first message corresponding to a first account from a first business server, stores integrated message information based on the first message linked to the first account in a common storage unit, acquires a second message corresponding to a second account from a second business server, stores the integrated message information based on the second message linked to the second account in the common storage unit, and a message display unit which displays the integrated message information on a display screen.

[0010] The information processing program according to the embodiment causes a computer to execute code for a message acquisition unit and code for a message display unit. The code for the message acquisition unit acquires a first message corresponding to a first account from a first business server, stores integrated message information based on the first message linked to the first account in a common storage unit, acquires a second message corresponding to a second account from a second business server, and stores the integrated message information based on the second message linked to the second account in the common storage unit. The code for the message display unit displays the integrated message information on a display screen. [Effects of the Invention]

[0011] According to embodiments of the present invention, it is possible to provide an information processing system, an information processing method, and an information processing program that can more easily manage the business operations of users utilizing the business services of multiple servers. [Brief explanation of the drawing]

[0012] [Figure 1] This is a block diagram showing an example of the overall configuration of the information processing system according to the embodiment. [Figure 2] This is a block diagram showing an example of the internal configuration of a terminal device in an information processing system according to an embodiment. [Figure 3] This is a block diagram showing an example of the internal configuration of an information processing system according to an embodiment. [Figure 4] This is a block diagram showing an example of the functional configuration in the information processing system according to the embodiment. [Figure 5] This figure shows an example of the structure of the first message, the second message, and the integrated message information in the information processing system according to the embodiment. [Figure 6] This figure shows an example of a display screen in the information processing system according to the embodiment. [Figure 7] This flowchart shows an example of the flow of integrated message management processing in the information processing system according to the embodiment.

Mode for Carrying Out the Invention

[0013] Hereinafter, referring to the drawings, the configuration of the information processing system 1 of the embodiment will be described.

[0014] FIG. 1 is a block diagram showing an example of the overall configuration of the information processing system 1.

[0015] As shown in FIG. 1, the information processing system 1 includes a terminal device 10, a first business server 20, a second business server 30, and a common base server 40. The terminal device 10 is an information processing terminal such as a PC or a tablet, and can be connected to the first business server 20, the second business server 30, and the common base server 40 via networks such as a LAN, the Internet, and mobile communication. The first business server 20 and the second business server 30 can be connected to the common base server 40 via a network.

[0016] In the example of FIG. 1, a first user U1 connects to the first business server 20, the second business server 30, and the common base server 40 via the terminal device 10a, a second user U2 belonging to the same group as the first user U1 connects to the second business server 30 via the terminal device 10b, and a third user U3 connects to the second business server 30 via the terminal device 10c. In the description of the embodiment, when referring to all or any of the terminal devices 10a, 10b, 10c, it is referred to as the terminal device 10. Also, when referring to all or any of the first user U1, the second user U2, and the third user U3, it is referred to as the user U.

[0017] FIG. 2 is a block diagram showing an example of the internal configuration of the terminal device 10.

[0018] As shown in FIG. 2, the terminal device 10 includes a terminal control unit 11, a terminal storage unit 12, a screen display unit 13, and an instruction input unit 14.

[0019] The terminal control unit 11 has a processing device such as a CPU, and realizes its functions by executing a program read from the terminal storage unit 12.

[0020] The terminal storage unit 12 has storage elements such as ROM, RAM, HDD, and SSD, and stores various types of information for controlling the terminal device 10 and programs constituting various processing units.

[0021] The screen display unit 13 is composed of an LCD, LED, OLED, etc., and can display various types of information input from the terminal control unit 11.

[0022] The instruction input unit 14 has an input device such as a keyboard or a mouse, for example, and outputs various instruction inputs entered by the user U to the terminal control unit 11.

[0023] FIG. 3 is a block diagram showing an example of the internal configuration. FIG. 4 is a block diagram showing an example of the functional configuration.

[0024] As shown in FIGS. 3 and 4, the first business server 20 has a first business control unit 21 and a first business storage unit 22.

[0025] The first business control unit 21 has a processing device such as a CPU, and realizes its functions by executing a program read from the first business storage unit 22.

[0026] The first business storage unit 22 has storage elements such as ROM, RAM, HDD, and SSD, and stores various types of information for controlling the first business server 20 and programs constituting various processing units.

[0027] For example, the first business memory unit 22 stores the program of the first business processing unit B1. The first business memory unit 22 provides business services, such as accounting services, although it is not particularly limited. As part of providing business services, the first business processing unit B1 outputs a first message M1 which includes notifications to inform the user U corresponding to the account of the progress and results of processing, and tasks indicating terminal operations and administrative work that the user U corresponding to the account should perform. The first message M1 is partially displayed on the screen by the screen display unit 13 in response to instructions from the user U via the instruction input unit 14, and is also output to the common infrastructure server 40 and stored as integrated message information Mi.

[0028] The second business server 30 includes a second business control unit 31 and a second business storage unit 32.

[0029] The second business control unit 31 has a processing unit such as a CPU and realizes its function by executing a program read from the second business storage unit 32.

[0030] The second business memory unit 32 has memory elements such as ROM, RAM, HDD, and SSD, and stores various information for controlling the second business server 30, as well as programs that constitute various processing units.

[0031] For example, the second business memory unit 32 stores the program of the second business processing unit B2. The second business memory unit 32 is not particularly limited, but it provides business services such as human resources and labor services. As part of providing business services, the second business processing unit B2 outputs a second message M2 which includes notifications to inform the user U corresponding to the account of the progress and results of processing, and tasks indicating terminal operations and administrative work that the user U corresponding to the account should perform. The second message M2 is partially displayed on the screen by the screen display unit 13 in response to instructions from the user U via the instruction input unit 14, and is also output to the common infrastructure server 40 and stored as integrated message information Mi. Hereinafter, when referring to both or either the first business processing unit B1 and the second business processing unit B2, the business processing unit B will be referred to as business processing unit B.

[0032] The common infrastructure server 40 has a common control unit 41 and a common storage unit 42.

[0033] The common control unit 41 has a processing unit such as a CPU and realizes its function by executing a program read from the common storage unit 42.

[0034] Figure 5 shows an example of the structure of the first message M1, the second message M2, and the integrated message information Mi. Figure 6 shows an example of the display screen G.

[0035] The common storage unit 42 has memory elements such as ROM, RAM, HDD, and SSD, and stores various information for controlling the common infrastructure server 40, as well as programs that constitute various processing units.

[0036] For example, the common storage unit 42 stores various types of information such as user account information A, group information display screen Gr, and integrated message information Mi, as well as programs for various processing units such as the message acquisition unit P1, message display unit P2, completion information input unit P3, and incomplete task notification unit P4.

[0037] User account information A includes one or more accounts used by the business processing unit B.

[0038] Group information Gr indicates the group, such as a section, department, or division, to which the accounts included in user account information A belong. In the example in Figure 1, user account information A includes the first account, second account, and third account corresponding to the first user U1, second user U2, and third user U3, respectively. Of these, the first account and the second account are grouped by group information Gr (dotted line in Figure 1). Grouping is achieved, for example, by having information such as a group code that represents each of the first and second accounts.

[0039] The integrated message information Mi is generated based on the first message M1 obtained from the first business processing unit B1 and / or the second message M2 obtained from the second business processing unit B2. The integrated message information Mi may have the same structure as the first message M1 and the second message M2. Hereinafter, when referring to both or either the first message M1 and the second message M2, the message M will be referred to as message M.

[0040] As shown in Figure 5, the integrated message information Mi includes account, business location, title, creation date, assignment ID, address information, task type, responsible duties, display information, completion information, and deadline.

[0041] The account is the account in the business processing unit B that generated the notification or task.

[0042] A business location is information used to identify a business location in the business processing unit B. An account can be linked to one or more business locations. The business processing unit B can provide business services to user U, as indicated by the account, for each business location.

[0043] The title is either the title of a notification or a task, and will be displayed in a list on display screen G, which will be described later.

[0044] The creation date is the date on which either the notification or the task was created in the Business Processing Unit B.

[0045] The Assign ID is the ID of the account to which the task was assigned.

[0046] The address information is the address of the page containing the body of the notification generated by Business Processing Unit B, or the body of the task.

[0047] The task type can be set to indicate the type of task and to show that there are outstanding details, such as "Invoice Request".

[0048] The "responsible task" indicates the type of task that the task processing unit B, which generated the notification or task, is responsible for. For example, the responsible task can be set to "accounting services," which are business services provided by the first task processing unit B1.

[0049] The displayed information indicates whether or not the integrated message information Mi can be displayed on display screen G.

[0050] Completion information indicates whether the task has been completed or not.

[0051] The deadline is the deadline for the task.

[0052] The message acquisition unit P1 acquires message M from the business processing unit B. More specifically, the message acquisition unit P1 acquires the first message M1 corresponding to the first account included in the user account information A from the first business server 20, stores the integrated message information Mi based on the first message M1 linked to the first account in the common storage unit 42, and acquires the second message M2 corresponding to the second account included in the user account information A from the second business server 30, stores the integrated message information Mi based on the second message M2 linked to the second account in the common storage unit 42. The common storage unit 42 stores the integrated message information Mi based on the first message M1 and the second message M2.

[0053] API technology is used to connect the message retrieval unit P1 and the business processing unit B. When the message retrieval unit P1 accesses the API provided in the business processing unit B, the business processing unit B performs, for example, Bearer token authentication on the message retrieval unit P1, obtains the access token included in the header of the HTTP request received from the message retrieval unit P1, queries the authentication server for the validity of the access token, and upon receiving a response that it is valid, sends the requested information back to the message retrieval unit P1. Here, as an example, an example in which the business processing unit B performs Bearer token authentication is described, but it may also be configured to perform well-known methods such as Basic authentication, Digest authentication, and API key authentication.

[0054] As shown in Figure 6, the message display unit P2 displays the title included in the integrated message information Mi on the display screen G in response to the instruction input from user U via the instruction input unit 14, and places the address information corresponding to the title. The message display unit P2 can generate the display screen G and display it on the screen display unit 13, or it may be embedded within the display screen G generated by the business processing unit B.

[0055] The message display unit P2 obtains the logged-in account as a key, extracts integrated message information Mi from the common storage unit 42, excludes data with display information indicating that it cannot be displayed, and data with completion information indicating that the task has been completed, and displays a display screen G in list format. The message display unit P2 also calculates the number of messages N by summing the number of integrated message information Mi, and displays the number of messages N as a badge on the display screen G.

[0056] In the example shown in Figure 6, the display screen G shows the number of messages N as a badge, and the task type, title, and deadline (if applicable) are displayed as list elements. The address information of the page containing the body of either the notification or task is embedded in the title. By clicking on a list element, user U can access the page indicated by the address information, read the body of either the notification or task, understand the information, operate the terminal, perform administrative tasks, etc.

[0057] Furthermore, the message display unit P2 can display integrated message information Mi associated with user U belonging to a group on the display screen G in response to instructions from user U via the instruction input unit 14. The message display unit P2 obtains the logged-in account, requests the business processing unit B to retrieve the accounts included in the group to which the logged-in account belongs, uses the account obtained from the business processing unit B as a key to extract the integrated message information Mi from the common storage unit 42, excludes data with display information indicating that it cannot be displayed and data with completion information indicating that the task has been completed, and displays it on the display screen G. In the example in Figure 1, when the first user U1 logs in to the first account and gives an instruction to display the display screen G, the message display unit P2 obtains the first account and the second account, which are accounts included in the group to which the first account belongs, from the group information Gr. Based on the first account and the second account, the message display unit P2 extracts integrated message information Mi from the common storage unit 42, excludes data with display information indicating that it cannot be displayed and data with completion information indicating that the task has been completed, and displays the display screen G.

[0058] The completion information input unit P3 receives completion information from the first account or the second account indicating that the task of the integrated message information Mi has been completed, and stores the completion information in the common storage unit 42, linked to the integrated message information Mi.

[0059] The incomplete task notification unit P4 extracts incomplete messages from the integrated message information Mi that have been created a predetermined period ago or have passed their deadline, and for which completion information indicating that the task has been completed is not stored, and notifies the user U.

[0060] (Integrated message management processing) Next, I will explain the flow of the integrated message management process.

[0061] Figure 6 is a flowchart showing an example of the integrated message management process flow.

[0062] When the first user U1 uses the business services provided by the first business processing unit B1, the first business processing unit B1 displays a first message M1, including various notifications and tasks, on the screen display unit 13 and outputs it to the common infrastructure server 40, in accordance with the progress of the business by the first user U1 (S1a). When the second user U2 uses the business services provided by the second business processing unit B2, the second business processing unit B2 displays a second message M2 on the screen display unit 13 and outputs it to the common infrastructure server 40, in accordance with the progress of the business by the second user U2 (S1b).

[0063] The message acquisition unit P1, located on the common infrastructure server 40, stores the integrated message information Mi, based on the first message M1 acquired by S1a and the second message M2 acquired by S1b, in the common storage unit 42 (S2).

[0064] The processes S1a, S1b, and S2 are repeated (S3: NO).

[0065] When the administrator, user U1, accesses the common infrastructure server 40 and logs in to the first account, and issues a display instruction via the instruction input unit 14 to display the group's integrated message information Mi (S3:YES), the message display unit P2 retrieves the first account and the second account, which are accounts included in the group to which the first account belongs, from the group information Gr.

[0066] The message display unit P2 uses the acquired first account and second account as keys to extract integrated message information Mi from the common storage unit 42, excludes data with display information indicating that it cannot be displayed, and data with completion information indicating that the task has been completed, and displays the display screen G (S5).

[0067] This allows the first user U1 to refer to the title displayed on screen G and check not only the progress of their own work but also the progress of the second user U2's work. Furthermore, by clicking on the title, the first user U1 can open the page containing the notification or task indicated by the address information embedded in the title, read the text of either the notification or task, understand the information, operate the terminal, perform administrative tasks, etc.

[0068] According to this embodiment, the information processing system 1 can more easily manage the business of user U, which utilizes the business services of multiple servers.

[0069] In the description of the embodiment, an example was described in which the information processing system 1 has a first business server 20 and a second business server 30, but the business devices are not limited to two; there may be one or three or more. Also, in the description of the embodiment, an example was described in which the terminal device 10 has terminal devices 10a, 10b, and 10c, but the terminal devices 10 are not limited to three; there may be two or fewer, or four or more.

[0070] In the description of the embodiment, an example was given in which group information Gr may be included in the first user account information A1 and the second user account information A2. However, the embodiment is not limited to this, and the business processing unit B may have group information Gr which associates groups with the accounts included in the groups. Also, in the embodiment, an example was given in which the business processing unit B holds the group information Gr, but the common infrastructure server 40 may hold the group information Gr.

[0071] In the description of the embodiment, an example was described in which the message acquisition unit P1 sends an HTTP request to the business processing unit B and receives a reply message M from the business processing unit B. However, the embodiment is not limited to this, and the business processing unit B may send a message to the message acquisition unit P1, and the message acquisition unit P1 may acquire the message M.

[0072] In the description of the embodiment, an example was described in which the integrated message information Mi, the first message M1, and the second message M2 each have the same structure. However, the invention is not limited to this, and the integrated message information Mi, the first message M1, and the second message M2 each may have different structures. For example, the first message M1 and part of the second message M2 may be configured to include data items included in the integrated message information Mi. Alternatively, the message acquisition unit P1 may be configured to individually acquire missing data from the business processing unit B and store it in the integrated message information Mi. Alternatively, the message acquisition unit P1 may be configured to individually generate missing data through data conversion processing or the like and store it in the integrated message information Mi.

[0073] In other words, the information processing system 1 includes a common infrastructure server 40 which has a message acquisition unit P1 that acquires a first message M1 corresponding to a first account from a first business server 20, stores integrated message information Mi based on the first message M1 linked to the first account in a common storage unit 42, acquires a second message M2 corresponding to a second account from a second business server 30, and stores integrated message information Mi based on the second message M2 linked to the second account in the common storage unit 42, and a message display unit P2 that displays the integrated message information Mi on a display screen G.

[0074] The message display unit P2 displays the integrated message information Mi associated with the first account and the second account, which belong to the group indicated in the group information Gr, on the display screen G, based on the group information Gr which indicates the group to which the first account and the second account belong.

[0075] The completion information input unit P3 receives completion information from the first account or the second account indicating that the task indicated in the integrated message information Mi has been completed, and stores the completion information in the common storage unit 42, linking it to the integrated message information Mi. The message display unit P2 excludes the integrated message information Mi containing the completion information indicating that the task has been completed from the display target.

[0076] The integrated message information Mi contains the title of either a notification or a task generated by the first business server 20 or the second business server 30, and address information to the page containing the body of either the notification or the task. The message display unit P2 displays the title on the display screen G and arranges the address information in association with the title.

[0077] The message display unit P2 displays the task type and title in a list on the display screen G.

[0078] The message display unit P2 calculates the total number of messages N, which is the sum of the number of integrated message information Mi, and displays the message number N as a badge on the display screen G.

[0079] The integrated message information Mi has a creation date, which is the date the task was created. The incomplete task notification unit P4 extracts incomplete messages from the integrated message information Mi that have been completed for a predetermined period of time since the creation date indicated by the creation date and for which completion information has not been stored, and notifies the user.

[0080] The message display unit P2 requests the first business server 20 or the second business server 30 to send accounts included in the group to which the first account belongs. Upon obtaining an account, it extracts integrated message information Mi from the common storage unit 42 based on the obtained account and displays it on the display screen G.

[0081] The information processing method involves the message acquisition unit P1 acquiring the first message M1 corresponding to the first account from the first business server 20, and storing the integrated message information Mi based on the first message M1 in the common storage unit 42, linked to the first account. It also acquires the second message M2 corresponding to the second account from the second business server 30, and stores the integrated message information Mi based on the second message M2 in the common storage unit 42, linked to the second account. The message display unit P2 displays the integrated message information Mi on the display screen G.

[0082] The information processing program causes the computer to execute the following: the code of the message acquisition unit P1, which acquires the first message M1 corresponding to the first account from the first business server 20, stores the integrated message information Mi based on the first message M1 linked to the first account in the common storage unit 42, and acquires the second message M2 corresponding to the second account from the second business server 30, stores the integrated message information Mi based on the second message M2 linked to the second account in the common storage unit 42; and the code of the message display unit P2, which displays the integrated message information Mi on the display screen G.

[0083] As described above, embodiments of the present invention have been explained, but the embodiments are not limited thereto, and various changes and modifications are possible as long as they do not alter the essence of the present invention.

[0084] Furthermore, each step of each procedure in the embodiment may be executed in a different order, executed simultaneously, or executed in a different order each time, as long as it does not contradict its nature. In addition, all or part of each step of each procedure in this embodiment may be implemented by hardware or by program. [Explanation of Symbols]

[0085] 1. Information Processing System 10, 10a, 10b, 10c... Terminal devices 11. Terminal Control Unit 12. Terminal Storage Unit 13...Screen display section 14. Instruction Input Section 20...First Business Server 21. First Business Control Unit 22...1st business storage section 30...Second Business Server 31. Second Business Control Unit 32...Second business storage unit 40. Common infrastructure server 41. Common Control Unit 42...Common memory section A...User account information B...Business Processing Department B1...First Business Processing Unit B2...Second Business Processing Unit G...Display screen Gr···Extract Information M...Message M1...First Message M2...Second Message N... Number of messages Mi···Integrated Message Information P1...Message acquisition unit P2...Message display section P3...Completion Information Input Section P4...Uncompleted task notification section

Claims

1. A message acquisition unit acquires a first message corresponding to a first account from a first business server, stores integrated message information based on the first message linked to the first account in a common storage unit, acquires a second message corresponding to a second account from a second business server, and stores the integrated message information based on the second message linked to the second account in the common storage unit. A message display unit that displays the aforementioned integrated message information on a display screen, It has a common infrastructure server, Information processing system.

2. The message display unit displays the integrated message information associated with the first account and the second account, which belong to the group indicated in the group information, on the display screen, based on the group information indicating the group to which the first account and the second account belong. The information processing system according to claim 1.

3. It has a completion information input section, The completion information input unit receives completion information from the first account or the second account indicating that the task indicated in the integrated message information has been completed, and stores the completion information in the common storage unit in association with the integrated message information. The message display unit excludes the integrated message information, which stores the completion information indicating that the task has been completed, from the display target. The information processing system according to claim 1.

4. The integrated message information includes the title of either a notification or task generated by the first business server or the second business server, and address information to a page containing the body of either the notification or task. The message display unit displays the title on the display screen and arranges the address information in association with the title. The information processing system according to claim 1.

5. The integrated message information has a task type indicating the type of task, The message display unit displays the task type and the title in a list on the display screen. The information processing system according to claim 4.

6. The information processing system according to claim 5, wherein the message display unit calculates the total number of messages by summing the number of integrated message information, and displays a menu item on the display screen that displays the number of messages as a badge.

7. It has an incomplete task notification unit, The integrated message information has a creation date which is the day the task was created. The incomplete task notification unit extracts from the integrated message information incomplete messages for which a predetermined period has elapsed since the creation date indicated by the creation date, and for which completion information is not stored, and notifies the user. The information processing system according to claim 3.

8. The message display unit requests the first business server or the second business server to send accounts included in the group to which the first account belongs, and upon obtaining the accounts, extracts the integrated message information from the common storage unit based on the obtained accounts and displays it on the display screen. The information processing system according to claim 1.

9. The message acquisition unit acquires a first message corresponding to a first account from a first business server, stores integrated message information based on the first message linked to the first account in the common storage unit, acquires a second message corresponding to a second account from a second business server, stores the integrated message information based on the second message linked to the second account in the common storage unit, The message display unit displays the integrated message information on the display screen. Information processing methods.

10. A message acquisition unit code that acquires a first message corresponding to a first account from a first business server, stores integrated message information based on the first message linked to the first account in a common storage unit, acquires a second message corresponding to a second account from a second business server, and stores the integrated message information based on the second message linked to the second account in the common storage unit, The code for the message display unit that displays the integrated message information on the display screen, An information processing program that causes a computer to execute something.

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