Information processing device, elevator control system, and elevator control method

Abstract

The system will allow commercial facilities to automatically register the destination floor of each user, and will also improve customer attraction for those facilities. [Solution] The information processing device of this embodiment includes: a first acquisition unit that acquires attribute information in which items of preference information regarding goods or services preferred by a user are registered when the user arrives at a commercial facility; a second acquisition unit that acquires tenant information from the commercial facility, in which the floor on which the store is located and items of provision information regarding goods or services handled by the store are registered in association with each store in the commercial facility; a matching unit that matches the acquired tenant information items with the acquired attribute information items; a content provision unit that provides the user with content related to the store based on the matching result; and an elevator control unit that determines the destination floor to which the user will travel using the elevator based on the matching result and transmits the determined destination floor to the control panel.

Description

Technical Field

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[0003] , , , ,

[0005]

[0001] Embodiments of the present invention relate to an information processing apparatus, an elevator control system, and an elevator control method.

Background Art

[0002] [[ID=A]]There has conventionally been known a technique of detecting the attributes of elevator users in a building by using a mobile terminal such as a smartphone or a beacon, and automatically registering the destination floor (target floor) of a pre-registered elevator.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Patent Document 2

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, in such a conventional technique, since only the pre-registered floor is automatically registered as the destination floor, it is applicable to elevators in buildings such as condominiums and office buildings. Therefore, it is difficult to apply such a technique for automatically registering the destination floor to elevators in commercial facility buildings where the places visited by users are not clearly determined every time.

Means for Solving the Problems

[0005] The information processing device of this embodiment includes: a first acquisition unit that acquires attribute information in which items of preference information regarding goods or services preferred by the user are registered when a user arrives at a commercial facility having multiple stores and an elevator having a car that can be raised and lowered; a second acquisition unit that acquires tenant information from the commercial facility, for each store in the commercial facility, in which the floor on which the store is located and items of provision information regarding goods or services handled by the store are registered in association with each other; a matching unit that matches the acquired tenant information items with the acquired attribute information items; a content provision unit that provides the user with content related to the store based on the matching result; and an elevator control unit that determines the destination floor to which the user will travel using the elevator based on the matching result and transmits the determined destination floor to a control panel provided for each elevator that controls the elevator car. [Brief explanation of the drawing]

[0006] [Figure 1] Figure 1 shows an example of the overall configuration of an elevator control system according to the first embodiment. [Figure 2] Figure 2 is a block diagram showing an example of the functional configuration of a commercial facility server according to the first embodiment. [Figure 3] Figure 3 shows an example of tenant information according to the first embodiment. [Figure 4] Figure 4 is a block diagram showing an example of the functional configuration of a smartphone according to the first embodiment. [Figure 5] Figure 5 shows an example of attribute information according to the first embodiment. [Figure 6] Figure 6 shows another example of attribute information according to the first embodiment. [Figure 7] Figure 7 is a block diagram showing an example of the functional configuration of the information processing apparatus according to the first embodiment. [Figure 8] Figure 8 is a diagram illustrating the details of the matching process performed by the matching unit according to the first embodiment. [Figure 9]Figure 9 is a block diagram showing an example of the functional configuration of a control panel according to the first embodiment. [Figure 10] Figure 10 is a sequence diagram showing an example of the overall flow of the elevator control process according to the first embodiment. [Figure 11] Figure 11 is a flowchart showing an example of the procedure for content and destination floor determination processing according to the first embodiment. [Figure 12] Figure 12 is a flowchart showing an example of the procedure for determining the content and destination floor according to the first embodiment (continued). [Figure 13] Figure 13 shows an example of content display according to the first embodiment. [Figure 14] Figure 14 is a diagram showing an example of the route to the store according to the first embodiment. [Figure 15] Figure 15 shows an example of the overall configuration of an elevator control system according to the second embodiment. [Figure 16] Figure 16 is a block diagram showing an example of the functional configuration of a beacon according to the second embodiment. [Figure 17] Figure 17 is a block diagram showing an example of the functional configuration of a digital signage according to the second embodiment. [Figure 18] Figure 18 is a block diagram showing an example of the functional configuration of an information processing device according to the second embodiment. [Figure 19] Figure 19 is a sequence diagram showing an example of the overall flow of the elevator control process according to the second embodiment. [Figure 20] Figure 20 is a block diagram showing an example of the functional configuration of an information processing apparatus according to the third embodiment. [Figure 21] Figure 21 shows an example in the third embodiment in which elevators are assigned to each group sorted by attribute information items. [Figure 22] Figure 22 shows an example of the overall flow of the elevator control process according to the third embodiment. [Figure 23]FIG. 23 is a flowchart showing an example of the procedure of content destination floor determination processing according to the third embodiment. [Figure 24] FIG. 24 is a flowchart showing an example of the procedure (continued) of content destination floor determination processing according to the third embodiment. **[Embodiment for Carrying Out the Invention]**

[0007] Hereinafter, embodiments will be described with reference to the drawings.

[0008] (First Embodiment) (Elevator Control System) FIG. 1 is a diagram showing an example of the overall configuration of an elevator control system 1 according to the first embodiment. As shown in FIG. 1, the elevator control system 1 of the present embodiment mainly includes a plurality of elevators 2 in a building 3 of a commercial facility (hereinafter referred to as "commercial facility 3"), a control panel 100 provided in each elevator 2 for each of the plurality of elevators 2, a controller 150 provided in each elevator 2 for each of the plurality of elevators 2, a commercial facility server 160 provided in the commercial facility 3, an information processing device 200, and a smartphone 300 owned by a user 5.

[0009] In the present embodiment, a plurality of elevators 2 are installed in the commercial facility 3. In the example of FIG. 1, two elevators 2 are illustrated, but it may be configured to have only one elevator or three or more elevators.

[0010] Each of the elevators 2 includes a car 50 in each hoistway 20. In addition, each hoistway 20 includes a hoisting machine and a counterweight (not shown). The car 50 and the counterweight are each supported so as to be movable up and down on a pair of guide rails (not shown) erected in the hoistway 20, and move up and down via a rope.

[0011] The car 50 is accessible to the user 5. The elevator car 50 is equipped with an operation panel, load sensors, motion sensors, etc. (not shown) that receive various operations from the user 5 inside the elevator car 50 and also provide various notifications to the elevator car 50.

[0012] User 5 can control the elevator car 50 by operating the control panel inside the car. Here, a destination floor request is a request (operation data) made by a user inside the elevator car 50 to direct the elevator car 50 to the desired destination floor. The destination floor is specified in the destination floor request.

[0013] Landing 25 is provided on each floor. Landing 25 is where users wait for the elevator car 50 of elevator 2 to arrive. Each landing 25 is equipped with an operation panel (not shown), and user 5 can call for a landing by operating this operation panel at the landing 25.

[0014] Here, a boarding call is a request (operation data) made by a boarding user to have a train car 50 traveling in either an up or down direction arrive at that boarding location. The boarding call specifies the destination direction and the floor from which the boarding call was made (i.e., the departure floor).

[0015] From boarding area 25 on each floor, one or more shops (sometimes referred to as "tenants") are located within commercial facility 3.

[0016] Each control panel 100 controls the operation of the elevator car 50 inside the elevator 2. Each control panel 100 is connected to each controller 150 by wire or wireless. Details of the control panels 100 will be described later.

[0017] Each of the controllers 150 is connected to the information processing device 200 via a network. The controller 150 is an intermediary device equipped with interface and hub functions for controlling communication between the control panel 100 and the information processing device 200, and for mediating various signals exchanged between the control panel 100 and the information processing device 200. Each of the controllers 150 is configured as a computer, equipped with a CPU (Central Processing Unit), ROM (Read Only Memory), RAM (Random Access Memory), etc.

[0018] The commercial facility server 160 is installed in a designated location within the commercial facility 3, for example, in the manager's office. The commercial facility server 160 stores and manages tenant information and store-related content, which will be described later. Details of the commercial facility server 160 will be described later.

[0019] The information processing device 200 transmits content to the smartphone 300 or controls the elevator 2 within the commercial facility 3. Details of the information processing device 200 will be described later.

[0020] Smartphone 300 is a device owned by user 5 and is an example of a mobile terminal. Attribute information, described later, is stored on Smartphone 300. Furthermore, Smartphone 300 displays store content and directions to the store, received from the information processing device 200. Details of Smartphone 300 will be described later.

[0021] Furthermore, the number of elevators is not limited. Therefore, the number of hoistways (20), elevator cars (50), control panels (100), and controllers (150) will also vary depending on the number of elevators (2).

[0022] (Commercial facility server) Next, we will describe the details of the commercial facility server 160. The commercial facility server 160 is configured as a computer with a CPU, ROM, RAM, etc. Figure 2 is a block diagram showing an example of the functional configuration of the commercial facility server 160 according to the first embodiment.

[0023] As shown in Figure 2, the commercial facility server 160 includes a communication unit 161 and a storage unit 162. The communication unit 161 is a processing unit responsible for communication with the information processing device 200 using a predetermined protocol. The communication unit 161 receives a request for tenant information from the information processing device 200 and transmits the tenant information stored in the storage unit 162 to the information processing device 200. The communication unit 161 also receives a request for store-specific content from the information processing device 200 and transmits the store-specific content stored in the storage unit 162 to the information processing device 200.

[0024] The storage unit 162 is a storage medium such as an HDD (Hard Disk Drive) or SSD (Solid State Drive). The storage unit 162 stores tenant information 1621 and content 1622 for each store (tenant).

[0025] Tenant information 1621 is a table in which, for each store in commercial facility 3, the store's identification information, the floor on which the store is located, and items of information regarding the goods or services the store handles are registered in association with each other.

[0026] Figure 3 shows an example of tenant information 1621 according to the first embodiment. As shown in Figure 3, tenant information 1621 is registered with the following items associated with the store: store name as store identification information, the floor on which the store is located, type, goods / services, and characteristics. Here, type, goods / services, and characteristics are examples of information provided regarding goods or services.

[0027] "Type" refers to the type of store, and in the example in Figure 3, this would include apparel stores, accessory stores, and consumer electronics stores. "Goods / Services" refers to the goods or services the store handles, and in the example in Figure 3, this would include clothing, rings, necklaces, and home appliances. "Characteristics" indicates the nature of the store, and in the example in Figure 3, this would include luxury goods, favorite brands, and low prices. These examples are merely illustrative and are not limited to the items listed in Figure 3.

[0028] Returning to Figure 2, store-specific content could include, for example, recommended information about the store or information about events related to the store.

[0029] (Smartphone) Next, I will explain the details of the Smartphone 300. The Smartphone 300 has a hardware configuration that includes a CPU, ROM, RAM, input devices, output devices, etc. The Smartphone 300 is an example of a mobile terminal.

[0030] Figure 4 is a block diagram showing an example of the functional configuration of a smartphone 300 according to the first embodiment. As shown in Figure 4, the smartphone 300 includes a control unit 310, a storage unit 320, a touch panel display 330, and a GPS (Global Positioning System) receiver 340.

[0031] The touch panel display 330 is a device that constitutes both an input device and an output device, and it displays various screens and accepts touch input operations on the screen from the user 5.

[0032] The GPS receiver 340 receives radio waves from GPS satellites to obtain the location information of the smartphone 300.

[0033] The memory unit 320 is a storage medium such as flash memory, SSD, or RAM. Attribute information 321 is stored in the memory unit 320. Attribute information 321 is data in which items of preference information regarding products or services preferred by user 5 are registered.

[0034] Figure 5 shows an example of attribute information 321 according to the first embodiment. As shown in Figure 5(a), attribute information 321 includes personal information such as the user's age, gender, family structure, residential area, occupation, income, and hobbies, as well as items such as favorite brands and favorite foods. Favorite brands and favorite foods correspond to user 5's preference information.

[0035] Furthermore, each of the favorite brands and favorite foods has additional detailed information fields. Figure 5(a) shows an example of the detailed fields for favorite foods. These detailed fields can be specified in advance by the user 5 accessing the website provided by the commercial facility server 16 from their smartphone 300 and selecting from a list of shared items between the tenant information 1621 and attribute information 321 provided on that website. Figure 5(b) shows a list of shared items between the tenant information 1621 and attribute information 321. From the common fields shown in Figure 5(b), the user will specify the detailed fields for favorite foods shown in Figure 5(a).

[0036] Figure 6 shows another example of attribute information 321 according to the first embodiment. Figure 6 shows an example of detailed items of favorite brands, which are preference information.

[0037] Returning to Figure 4, the control unit 310 controls the entire smartphone 300. As shown in Figure 4, the control unit 310 includes a communication unit 311, a display processing unit 312, an input processing unit 313, and an editing unit 314.

[0038] The communication unit 311 is a processing unit that handles communication using a predetermined protocol. The communication unit 311 communicates with the information processing device 200. In this embodiment, when the communication unit 311 determines that the smartphone 300 has arrived at the commercial facility 3 based on the current location acquired by the GPS receiver 340, it transmits attribute information 321 to the information processing device 200. The communication unit 311 also receives store-specific content and routes to the stores from the information processing device 200.

[0039] The display processing unit 312 controls the display of various screens on the touch panel display 330. In this embodiment, the display processing unit 312 displays the content for each store and the route to the store, which the communication unit 311 has received from the information processing device 200, on the touch panel display 330.

[0040] The input processing unit 313 controls the touch input operations performed by the user 5 from the touch panel display 330. In this embodiment, the input processing unit 313 accepts editing operations for attribute information input from the touch panel display 330.

[0041] The editorial staff 314 edits the attribute information 321 based on instructions from user 5 via the touch panel display 330. Specifically, the editorial staff 314 edits the attribute information 321 by reflecting the items selected by user 5 in the attribute information 321 from the list of shared items between tenant information 1621 and attribute information 321 displayed on the touch panel display 330.

[0042] (Information processing device) Next, we will describe the details of the information processing device 200. The information processing device 200 has a typical computer hardware configuration, including a CPU, ROM, RAM, etc.

[0043] Figure 7 is a block diagram showing an example of the functional configuration of the information processing device 200 according to the first embodiment. As shown in Figure 7, the information processing device 200 mainly comprises a communication unit 201, an acquisition unit 202, a matching unit 203, a content provision unit 204, an elevator control unit 205, a route provision unit 206, and a storage unit 210.

[0044] The memory unit 210 is a storage medium such as an HDD or SSD. Communication unit 201 is a communication interface that handles communication using a predetermined protocol.

[0045] The acquisition unit 202 acquires (receives) the user 5's attribute information via the communication unit 201 when the user 5 arrives at the commercial facility 3. The acquisition unit 202 also acquires (receives) tenant information 1621 from the commercial facility 3 via the communication unit 201. The acquisition unit 202 is an example of the first and second acquisition units.

[0046] The matching unit 203 compares the items of the tenant information 1621 acquired by the acquisition unit 202 with the items of the attribute information 321 acquired by the acquisition unit 202. Specifically, the matching unit 203 selects stores as matching results that have matching items of provision information in the tenant information 1621 with the preference information items in the attribute information of user 5.

[0047] If there are multiple stores that have matching preference information items in the attribute information 321 of user 5 and matching provision information items in the tenant information 1621, the matching unit 203 selects stores with a number of matching items within a predetermined range, starting with the highest number, as matching results.

[0048] Figure 8 is a diagram illustrating the details of the matching process performed by the matching unit 203 according to the first embodiment. As shown in Figure 8, the matching unit 203 compares the detailed items of "favorite brands" in the attribute information 321 with the items in the tenant information 1621. The matching unit 203 then identifies the items in the tenant information 1621 that match the items selected by the user 5 in the detailed items of "favorite brands" in the attribute information 321 with the items for each store.

[0049] Next, the matching unit 203 calculates the degree of match as the proportion of items in the store that match the items selected by user 5 and the items in tenant information 1621. In the example in Figure 8, out of the 5 store items in tenant information 1621, 3 items match the items selected by user 5, so the matching unit 203 calculates the degree of match for that store as 60%.

[0050] In this way, the matching unit 203 calculates the degree of matching for all stores registered in the tenant information. Then, the matching unit 203 selects a predetermined number (for example, 3) of stores with the highest degree of matching as the matching result.

[0051] Returning to Figure 7, the content provision unit 204 provides (transmits) content related to the store to the user 5 based on the matching results from the matching unit 203. Specifically, the content provision unit 204 requests the content of the store selected as a result of the matching by the matching unit 203 from the commercial facility server 160 via the communication unit 201, and transmits the content of the store received from the commercial facility server 160 via the communication unit 201 to the user 5's smartphone 300 for display.

[0052] The elevator control unit 205 determines the destination floor to which user 5 will travel using the elevator 2 based on the verification result from the verification unit 203, and transmits the determined destination floor to the control panel 100 via the communication unit 201. Specifically, the elevator control unit 205 determines the floor on which the store selected as the verification result from the verification unit 203 is located in the tenant information 1621 as the destination floor, and transmits the determined destination floor to the control panel 100 via the communication unit 201.

[0053] The route provision unit 206 provides the user 5 with a route from the landing 25 on the destination floor to the store selected as a result of the matching by the matching unit 203. Specifically, the route provision unit 206 generates the route or requests and obtains it from the commercial facility server 160, and transmits the route to the user 5's smartphone 300 via the communication unit 201 for display.

[0054] (Control panel) Next, we will describe the details of the control panel 100. The control panel 100 has a typical computer hardware configuration, including a CPU, ROM, RAM, etc.

[0055] Figure 9 is a block diagram showing an example of the functional configuration of the control panel 100 according to the first embodiment. As shown in Figure 9, the control panel 100 mainly comprises a communication unit 101 and a control unit 102.

[0056] The communication unit 101 consists of a communication device having a predetermined communication protocol and performs communication processing between the control panel 100 and the controller 150. That is, the communication unit 101 transmits and receives various data with other control panels 100 and information processing devices 200 via the controller 150. In this embodiment, the communication unit 101 receives the destination floor from the information processing device 200. The communication unit is an example of a receiving unit.

[0057] The control unit 103 controls the operation of the elevator car 50 of the elevator 2. In this embodiment, when the communication unit 101 receives the destination floor, the control unit 103 assigns an elevator car 50 and controls the movement of the assigned elevator car 50 from the departure floor where the user 5 boards to the destination floor.

[0058] (Elevator control processing) Next, the elevator control process by the elevator control system 1 according to this embodiment, configured as described above, will be explained. Figure 10 is a sequence diagram showing an example of the overall flow of the elevator control process according to the first embodiment.

[0059] First, user 5 inputs and edits attribute information 321 on smartphone 300, and editing unit 314 reflects the input and editing in attribute information 321 in storage unit 320 (S101). When smartphone 300 determines that user 5 has arrived at commercial facility 3, based on the arrival of user 5's current location information, communication unit 311 reads attribute information 321 from storage unit 320 and transmits it to information processing device 200 (S102).

[0060] In the information processing device 200, when the acquisition unit 202 receives attribute information 321 via the communication unit 201, it requests tenant information from the commercial facility server 160 (S103).

[0061] When the commercial facility server 160 receives a request for tenant information via the communication unit 161, it retrieves tenant information 1621 from the storage unit 162 (S104) and transmits the tenant information 1621 to the information processing device 200 (S105).

[0062] When the information processing device 200 receives tenant information, the acquisition unit 202 executes content and destination floor determination processing (S106).

[0063] Here, we will explain the content and destination floor determination process. Figures 11 and 12 are flowcharts showing an example of the procedure for content and destination floor determination processing according to the first embodiment.

[0064] In the information processing device 200, the matching unit 203 first determines whether or not the item is registered in the attribute information 321 (S201). If the item is not registered (S201: No), the process ends.

[0065] On the other hand, if an item is registered (S201:Yes), the matching unit 203 determines whether there are multiple entries for the item (S202). If there are no multiple entries, i.e., only one (S202:No), the matching unit 203 matches the tenant information 1621 with the attribute information 321 (S204).

[0066] Next, the matching unit 203 determines whether or not there is a registered matching item (S205). If there is no registered matching item (S204: No), the process ends. On the other hand, if there is a registered item that matches (S204: Yes), the matching unit 203 selects a store that has the matching item, and the elevator control unit 205 determines the floor where the selected store is located in the tenant information 1621 as the destination floor (S205).

[0067] Next, the content provision unit 204 requests the commercial facility server 160 to retrieve the content of the store selected by the matching unit 203 as having matching items (S206). Then, the process returns to the caller.

[0068] In S202, if there are multiple entries for an item in the attribute information 321 (S202:Yes), the matching unit 203 matches the tenant information 1621 and the attribute information 321 for each of the multiple items (S207).

[0069] Next, the matching unit 203 determines whether or not there is a registered matching item (S208). If there is no registered matching item (S208: No), the process ends.

[0070] On the other hand, if there are registered matching items (S208: Yes), the matching unit 203 counts the number of registered matching items (S209). Next, the matching unit 203 calculates the ratio of registered matching items and selects a predetermined number of stores from the top of that ratio (S210).

[0071] Next, the elevator control unit 205 determines the destination floor to be the floor where the selected store is located, based on the tenant information 1621 (S211).

[0072] Next, the content provision unit 204 requests the commercial facility server 160 to retrieve the content of the store selected by the matching unit 203 as having matching items (S212). Then, the process returns to the caller.

[0073] Returning to Figure 10, once the content related to the store and the destination floor have been determined, the content provision unit 204 sends the determined content related to the store to the smartphone 300 that sent the attribute information 321 in S102 (S107).

[0074] In the smartphone 300, the communication unit 311 receives content, and the display processing unit 312 displays the received content related to the store on the touch panel display 330 (S108).

[0075] Figure 13 shows an example of content display according to the first embodiment. As shown in Figure 13, the content displays the store's recommended area and floor, as well as the name of the recommended store.

[0076] Furthermore, in the information processing device 200, the elevator control unit 205 transmits the determined destination floor to the control panel 100 (S109). Specifically, the elevator control unit 205 generates a destination floor call specifying the destination floor and departure floor, and transmits it to the control panel 100.

[0077] In the control panel 100, when the communication unit 101 receives a destination floor (i.e., a destination floor call), the control unit 102 allocates the elevator car 50 using group control or the like (S110). The control unit 102 then moves the elevator car 50 to the departure floor. When user 5 boards the elevator car 50 at the departure floor, the control unit 102 moves the elevator car 50 with user 5 on board to the destination floor. When the elevator car 50 arrives at the destination floor (S111), user 5 disembarks from the elevator car 50, and the communication unit 101 transmits a disembarkation notification to the information processing device 200 (S112).

[0078] In the information processing device 200, when the communication unit 201 receives a disembarkation notification, the route provision unit 206 generates a route from the boarding area 25 on the destination floor to the selected store, or requests and obtains it from the commercial facility server 160 (S113). Next, the route provision unit 206 transmits the route to the store to the smartphone 300 that sent the attribute information 321 in S102 (S114).

[0079] In the smartphone 300, when the communication unit 311 receives the route to the store, the display processing unit 312 displays the received route to the store on the touch panel display 330 (S115).

[0080] Figure 14 is a diagram showing an example of the route to the store according to the first embodiment. As shown in Figure 14, the route from boarding area 25 on the destination floor to the selected store (i.e., the recommended store) is displayed.

[0081] (Overview) In the elevator control system 1 according to this embodiment, when a user 5 arrives at the commercial facility 3, the information processing device 200 acquires attribute information 321 in which items of preference information regarding goods or services preferred by the user 5 are registered, acquires tenant information 1621 from the commercial facility 3 for each store in the commercial facility 3, which is registered in association with the floor on which the store is located and the items of information provided regarding the goods or services handled by the store, compares the items of the acquired tenant information 1621 with the items of the acquired attribute information 321, provides the user 5 with content related to the store based on the comparison result, determines the destination floor to which the user 5 will travel using the elevator 2 based on the comparison result, and transmits the determined destination floor to the control panel 100. When the control panel 100 receives the destination floor from the information processing device 200, it assigns an elevator car 50 and moves the assigned elevator car 50 from the departure floor where the user 5 boards to the destination floor.

[0082] Therefore, in this embodiment, the user's attribute information 321 is determined, and the destination floor is automatically registered based on the matching result of the attribute information 321 and tenant information 1621. This means that even in the case of an elevator 2 in a commercial facility 3 where the destination of user 5 is not clearly decided each time, the floor where a store that suits user 5's preferences is located can be registered as the destination floor, and furthermore, content such as recommended stores and event information can be provided to the user. Therefore, according to this embodiment, users can acquire new information on stores and events as content, and can appropriately select their destinations in the commercial facility. Also, according to this embodiment, the commercial facility can present stores that suit user 5 to users who have not decided on a purpose, thereby improving the store's ability to attract customers and leading to increased sales. Thus, according to this embodiment, the destination floor of user 5 can be automatically registered in the commercial facility, which is convenient for user 5, and also improves the commercial facility's ability to attract customers.

[0083] Furthermore, in the elevator control system 1 according to this embodiment, the information processing device 200 selects stores as matching results that have matching items of provided information in the tenant information 1621 with the preference information items in the attribute information 321 of the user 5, determines the floor where the selected store is located as the destination floor in the tenant information 1621, and provides the user 5 with content related to the selected store.

[0084] Therefore, according to this embodiment, the destination floor is automatically registered according to the degree of matching between attribute information 321 and tenant information 1621. Even in the case of an elevator 2 in a commercial facility 3 where the destination of user 5 is not clearly determined each time, it is possible to register the floor where a store that suits user 5's preferences is located as the destination floor, and furthermore, content such as recommended stores and event information can be provided to the user. Thus, according to this embodiment, the destination floor of user 5 can be automatically registered even in a commercial facility, which is convenient for user 5 and can improve the commercial facility's ability to attract customers.

[0085] Furthermore, in the elevator control system 1 according to this embodiment, if there are multiple stores that have matching items in the tenant information 1621 with the preference information items in the attribute information 321 of the user 5, the information processing device 200 selects stores as matching results that have a predetermined number of matching items, starting from the highest.

[0086] Therefore, according to this embodiment, even if there are multiple stores that have matching items of provision information in the tenant information 1621 with the preference information items in the attribute information 321 of user 5, the content of the above stores can be provided. Accordingly, according to this embodiment, the destination floor of user 5 can be automatically registered even in commercial facilities, which is convenient for user 5 and can improve the commercial facility's ability to attract customers.

[0087] Furthermore, in the elevator control system 1 according to this embodiment, the information processing device 200 provides the user 5 with a route from the landing 25 on the destination floor to the selected store.

[0088] Therefore, according to this embodiment, even if the user 5 does not know the location of the store, they will be guided, which is convenient for the user, and the commercial facility 3 can improve tenant sales by encouraging them to guide the users to the store.

[0089] Furthermore, in the elevator control system 1 according to this embodiment, the information processing device 200 receives attribute information 321 from the smartphone 300 held by the user 5, transmits content related to the store to the user 5's smartphone 300 for display, and transmits the route to the user 5's smartphone 300 for display.

[0090] Therefore, according to this embodiment, the store's content and directions to the store are displayed on the user 5's smartphone 300, making it easier for the user 5 to understand information about the store while on the move.

[0091] In this embodiment, a smartphone 300 was used as an example of a mobile terminal, but it is not limited to this. For example, a tablet terminal can also be used as a mobile terminal.

[0092] (Second embodiment) In the first embodiment, user 5 transmits attribute information from their smartphone 300 to the information processing device 200, and store-related content and directions to the store are displayed on the smartphone 300. In this second embodiment, user 5 carries a beacon, and store-related content and directions to the store are displayed on a digital signage installed at the boarding area 25.

[0093] (Elevator control system) Figure 15 shows an example of the overall configuration of the elevator control system 1001 according to the second embodiment. As shown in Figure 15, the elevator control system 1001 of this embodiment mainly comprises a plurality of elevators 2 in a commercial facility 3, a control panel 100 installed inside each of the plurality of elevators 2, a controller 150 installed inside each of the plurality of elevators 2, a commercial facility server 160 installed in the commercial facility 3, a digital signage 500, an information processing device 200, and a beacon 1300 carried by a user 5.

[0094] Here, the configuration of elevator 2, control panel 100, controller 150, and commercial facility server 160 is the same as in the first embodiment. Also, in Figure 15, the elevator car 50, landing 25, and hoistway 20 are the same as in the first embodiment.

[0095] Beacon 1300 is a device carried by user 5 that acquires user 5's location information and transmits a beacon signal. Beacon 1300 has a hardware configuration that includes a CPU, ROM, RAM, etc.

[0096] (beacon) Figure 16 is a block diagram showing an example of the functional configuration of the beacon 1300 according to the second embodiment. As shown in Figure 16, the beacon 1300 mainly comprises a communication unit 1301, a GPS receiver 1302, and a storage unit 1320.

[0097] The GPS receiver 1340 receives radio waves from GPS satellites and obtains the location information of the beacon 1300.

[0098] The memory unit 1320 is a storage medium such as flash memory, SSD, or RAM. The memory unit 1320 stores the user ID, which is the identification information of user 5.

[0099] The communication unit 1301 is a processing unit that handles communication using a predetermined protocol. In this embodiment, the communication unit 1301 transmits a beacon signal, including the current location acquired by the GPS receiver 340, at regular time intervals. When a user 5 arrives at the commercial facility 3, the beacon signal transmitted from the beacon 1300 is received by the information processing device 200.

[0100] (Digital signage) Returning to Figure 15, the digital signage 500 is installed at the landings 25 on each floor of the commercial facility 3. The digital signage 500 has a hardware configuration that includes a CPU, ROM, RAM, display device, etc.

[0101] Figure 17 is a block diagram showing an example of the functional configuration of the digital signage 500 according to the second embodiment. As shown in Figure 17, the digital signage 500 includes a communication unit 501 and a display unit 502.

[0102] The communication unit 501 is a processing unit that handles communication using a predetermined protocol. In this embodiment, the communication unit 501 receives content related to the store and the route to the store from the information processing device 200.

[0103] The display unit 502 is a display device such as a liquid crystal display. In this embodiment, the display unit 502 displays content related to the store and the route to the store received by the communication unit 501.

[0104] (Information processing device) Returning to Figure 15, the information processing device 1200 transmits content etc. to the digital signage 500, or controls the elevator 2 within the commercial facility 3. The information processing device 1200 has a typical computer hardware configuration, including a CPU, ROM, RAM, etc.

[0105] Figure 18 is a block diagram showing an example of the functional configuration of the information processing device 1200 according to the second embodiment. As shown in Figure 18, the information processing device 1200 mainly comprises a communication unit 201, an acquisition unit 1202, a matching unit 203, a content provision unit 1204, an elevator control unit 205, a route provision unit 1206, and a storage unit 210. Here, the communication unit 201, the matching unit 203, the elevator control unit 205, and the storage unit 210 have the same functions as in the first embodiment.

[0106] The storage unit 210 according to this embodiment stores attribute information 1321 for each user. As shown in Figure 18, the attribute information 1321 for each user is associated with the user ID and the attribute information 321 described in the first embodiment.

[0107] In this embodiment, the acquisition unit 1202 receives a beacon signal including the user ID from the beacon 1300 via the communication unit 201. The acquisition unit 1202 then acquires attribute information 321 associated with the user ID of the received beacon signal in the storage unit 210.

[0108] In this embodiment, the content provision unit 1204 requests and obtains content related to the store from the commercial facility server 160, and transmits it to a digital signage 500 (an example of a first display device) installed on the departure floor where the user 5 boards the elevator car 2 for display.

[0109] The route provision unit 1206 transmits the route from the landing 25 on the destination floor to the store selected by the verification unit 203 to the digital signage 500 (an example of a second display device) installed at the landing 25 on the destination floor for display.

[0110] (Elevator control processing) Next, the elevator control process by the elevator control system 1 according to this embodiment, configured as described above, will be explained. Figure 19 is a sequence diagram showing an example of the overall flow of the elevator control process according to the second embodiment.

[0111] User 5 shall register their attribute information 321 along with their user ID in advance with the information processing device 1200. The beacon 1300 transmits a beacon signal at regular intervals, and when user 5 arrives at the commercial facility 3, the beacon signal is transmitted to the information processing device 200 (S301).

[0112] In the information processing device 1200, when the acquisition unit 1202 receives a beacon signal via the communication unit 201, it acquires attribute information 321 corresponding to the user ID contained in the beacon signal from the storage unit 210 (S302). Subsequently, the processing from the request for tenant information 1621 to the determination of content and destination floor (S103-S106) is performed in the same manner as in the first embodiment.

[0113] In the content and destination floor determination process in S106, once the content related to the store and the destination floor are determined, the content provision unit 204 transmits the determined store-related content to the digital signage 500 on the departure floor where user 5, who transmitted the beacon signal in S301, is located (S303). Here, the content provision unit 204 determines the departure floor where user 5, who transmitted the beacon signal, is located from the location information contained in the beacon signal.

[0114] On the departure floor, the digital signage 500 receives content from the communication unit 501, and the display unit 502 displays the received content related to the store (S304). Subsequently, the process from transmitting the destination floor to acquiring the travel route (S108~S113) is carried out in the same manner as in the first embodiment.

[0115] In the information processing device 1200, once the travel route is acquired in S113, the route provision unit 1206 transmits the acquired travel route to the digital signage 500 at the boarding area 25 on the destination floor where the user 5 who has disembarked from the elevator car 50 is located (S305).

[0116] On the destination floor, when the communication unit 501 receives the route to the store, the display unit 502 displays the received route to the store (S306).

[0117] In the elevator control system 1001 according to this embodiment, the information processing device 1200 stores a user ID for identifying user 5 and attribute information 321 in association in the storage unit 210, receives the user ID from the beacon 1300 held by user 5, and the storage unit 210 acquires the attribute information 321 associated with the received user ID, transmits content related to the store to a digital signage 500 installed on the departure floor where user 5 boards the elevator car 50 of elevator 2 for display, and transmits the route to a digital signage 500 installed on the destination floor for display.

[0118] Therefore, according to this embodiment, content related to the store is displayed on the digital signage 500 on the departure floor where the user 5 is before boarding the elevator 2, and the route from the landing 25 to the store is displayed on the digital signage 500 on the destination floor where the user 5 is after disembarking from the elevator 2. This allows information about the store to be provided to the user 5 at the optimal timing for their journey. Accordingly, according to this embodiment, the destination floor of the user 5 can be automatically registered even in commercial facilities, which is convenient for the user 5 and can further improve the commercial facility's ability to attract customers.

[0119] (Third embodiment) In the first and second embodiments, the processing for each individual user 5 was described. However, in this third embodiment, when multiple users 5 are in the startup facility 3 at the same time, users 5 with similar preferences are aggregated and assigned to groups, and each group is assigned an elevator car 50 of the elevator 2.

[0120] The overall configuration of the elevator control system 1001 according to the third embodiment is the same as that of the second embodiment. The configuration of the elevator 2, control panel 100, controller 150, commercial facility server 160, beacon 1300, and digital signage 500 is also the same as that of the second embodiment. Furthermore, in Figure 15, the elevator car 50, landing 25, and hoistway 20 are also the same as those of the first embodiment. In this embodiment, the information processing device 2200 differs from that in the second embodiment.

[0121] (Information processing device) The information processing device 2200 according to this embodiment transmits content to the digital signage 500 or controls the elevator 2 within the commercial facility 3. The information processing device 2200 has a typical computer hardware configuration, including a CPU, ROM, RAM, etc.

[0122] Figure 20 is a block diagram showing an example of the functional configuration of the information processing device 2200 according to the third embodiment. As shown in Figure 20, the information processing device 2200 mainly comprises a communication unit 201, an acquisition unit 2202, a matching unit 2203, a content provision unit 2204, an elevator control unit 2205, a route provision unit 2206, an aggregation unit 2201, and a storage unit 210. Here, the communication unit 201 and the storage unit 210 have the same functions as in the second embodiment.

[0123] The acquisition unit 1202 acquires attribute information for each of the multiple users 5 when multiple users 5 arrive at the commercial facility 3. The matching unit 1203 selects stores as matching results that have matching items in the tenant information 1621 between the preference information items in the attribute information 321 of each of the multiple users 5. The content provision unit 1204 provides each of the multiple users 5 with content related to the selected store.

[0124] The aggregation unit 2201 aggregates and distributes the attribute information items 321 of multiple users 5 that match the items in the tenant information 1621 so that they are of the same or similar type.

[0125] The elevator control unit 1205 determines the destination floor for each group of users 5 based on the assigned attribute information 321 items. The elevator control unit 1205 then determines the elevator car 50 (i.e., elevator 2) number for each group of users 5 based on the assigned attribute information 321 items, and transmits the elevator car number and destination floor determined for each group to the control panel 100.

[0126] As a result, the control panel 100, specifically the control unit 102, assigns a designated elevator car 50 to each group and controls the movement of the assigned elevator car 50 from the departure floor where the passengers 5 board to their respective destination floors.

[0127] Figure 21 shows an example in the third embodiment in which elevators 2 (cars 50) are assigned to each group sorted by the items in attribute information 321.

[0128] As shown in Figure 21, elevator 2 of Unit 1 is assigned to multiple users 5 whose attribute information 321 includes items of the same or similar type, such as "cosmetics" and "beauty," and whose gender is "female." Elevator 2 of Unit 2 is assigned to multiple users 5 whose attribute information 321 includes items of the same or similar type, such as "sweets," "gourmet," "Hokkaido," and "travel," and whose gender is "female."

[0129] By assigning elevator 2 to each group of items in attribute information 321 in this way, the range of stores used by user 5 is narrowed, which reduces the number of floors that user 5 disembarks at in a single elevator 2, thereby improving the operational efficiency of elevator 2.

[0130] (Elevator control processing) Next, the elevator control process by the elevator control system 1001 according to this embodiment, configured as described above, will be explained. Figure 22 shows an example of the overall flow of the elevator control process according to the third embodiment.

[0131] Each of the multiple users 5 has a beacon 1300 that emits a beacon signal (S301a~S301n), which is received by the information processing device 2200. The process from obtaining the attribute information 321 of user 5 to receiving the tenant information 1621 (S302~S105) is the same as in the second embodiment.

[0132] Next, the information processing device 2200 performs content and destination floor determination processing (S401). The content and destination floor determination processing will now be explained.

[0133] Figures 23 and 24 are flowcharts showing an example of the procedure for content and destination floor determination processing according to the third embodiment.

[0134] The information processing device 2200 first selects the first user 5 from among multiple users 5 (S501). Then, the matching unit 203 determines whether or not an item is registered in the attribute information 321 of the user ID of the selected user 5 (S201). If no item is registered (S201: No), the matching unit 1203 selects the next user 5 (S503) and repeats the process in S201.

[0135] On the other hand, if an item is registered (S201: Yes), the matching unit 1203, similar to the first embodiment, determines whether there are multiple registered items (S202) and, if there is only one registered item, matches the tenant information 1621 with the attribute information 321 (S204).

[0136] Next, the matching unit 1203 determines whether or not there is a registered matching item (S205). If there is no registered matching item (S204: No), the matching unit 1203 selects the next user 5 (S503), and the process returns to S201, and the process from S201 is repeated.

[0137] On the other hand, if there is a registered matching item (S204:Yes), the processes of determining the destination floor (S205) and obtaining the content (S206) are carried out in the same manner as in the first embodiment.

[0138] Next, the matching unit 1203 determines whether processing has been completed for all users 5 (S502). If processing has not yet been completed for all users 5 (S502: No), the matching unit 1203 selects the next user 5 (S503), and the process returns to S201, and the process from S201 is repeated.

[0139] If processing is completed for all users 5 in S502 (S502:Yes), the aggregation unit 2201 performs the aggregation and grouping of the attribute information items 321 of the multiple users 5 as described above, and determines the elevator 2 unit for each group (S504). Then, processing returns to the caller.

[0140] In S202, if there are multiple entries for an item in the attribute information 321 (S202:Yes), the matching unit 1203 compares the tenant information 1621 and the attribute information 321 for each of the multiple items, similar to the first embodiment (S207). The matching unit 1203 then determines whether or not there is a matching entry for the item (S208). If there is no matching entry for the item (S208:No), the matching unit 1203 selects the next user 5 (S503), and the process returns to S201, and the process from S201 is repeated.

[0141] On the other hand, if there are registered matching items (S208: Yes), the process from counting the number of registered matching items to retrieving the content (S209~S212) is performed in the same manner as in the first embodiment. After the content retrieval process (S212), the process moves to S502.

[0142] Returning to Figure 22, once the content related to the store and the destination floor are determined, the process from content transmission to content display (S304) is carried out in the same manner as in the second embodiment.

[0143] Next, the elevator control unit 2305 transmits the destination floor and the elevator number for each group to the control panel 100 (S401).

[0144] When the control panel 100 receives the destination floor for each group and the elevator unit number for each group, it assigns the elevator car 50 of the received unit number to each group (S110). The subsequent processing is the same as in the second embodiment.

[0145] In the elevator control system 1001 according to this embodiment, when multiple users 5 arrive at the commercial facility 3, the information processing device 2200 acquires attribute information 321 for each of the multiple users 5, selects stores as a matching result that have matching items of provided information in the tenant information 1621 with the preference information items in the attribute information 321 for each of the multiple users 5, provides each of the multiple users 5 with the content related to the selected store, aggregates and distributes the attribute information 321 items of each of the multiple users 5 that match the items in the tenant information 1621 so that they are of the same or similar type, determines the destination floor for each of the multiple users 5, determines the destination floor for each of the multiple users 5 based on the matching result, determines the elevator car 50 number for each group so that the same elevator car 50 is assigned to each group of users 5 with the assigned attribute information 321 items, and transmits the determined elevator car number and the determined destination floor for each group to the control panel 100. When the control panel 100 receives the elevator car number and destination floor determined for each group, it assigns the elevator car number 50 determined for each group.

[0146] Therefore, in this embodiment, by assigning elevator 2 to each group of items in attribute information 321, the range of stores used by user 5 is narrowed, thus reducing the number of floors that user 5 disembarks at in a single elevator 2. Furthermore, according to this embodiment, by grouping users with relatively close attribute information 321 together and gathering them in the same elevator 2, the efficiency of pedestrian flow guidance and dispatch can be improved. Accordingly, according to this embodiment, the operational efficiency of elevator 2 can be further improved.

[0147] (modified version) In the third embodiment described above, an example was given in which it was applied to the configuration of the elevator control system 1001 according to the second embodiment, but it can also be applied to the configuration of the elevator control system 1001 according to the first embodiment.

[0148] In the third embodiment described above, the elevator control unit 2205 of the information processing device 2200 determined the elevator unit number for each group, but the system is not limited to this. For example, the control panel 100 may be configured to determine the elevator unit number for each group and then assign the elevator car 50 to it.

[0149] The control programs executed by the smartphone 300, commercial facility server 160, information processing devices 200, 1200, 2200, and control panel 100 according to the above embodiments and modified examples are provided pre-loaded into ROM or the like.

[0150] Each control program executed in the smartphone 300, commercial facility server 160, information processing devices 200, 1200, 2200, and control panel 100 according to the above embodiments and modifications may be configured to be provided by recording them in an installable or executable file format on a computer-readable recording medium such as a CD-ROM, flexible disk (FD), CD-R, or DVD (Digital Versatile Disk).

[0151] Furthermore, the control programs executed by the smartphone 300, commercial facility server 160, information processing devices 200, 1200, 2200, and control panel 100 according to the above embodiments and modifications may be configured to be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network.

[0152] Furthermore, the control programs executed by the smartphone 300, commercial facility server 160, information processing devices 200, 1200, 2200, and control panel 100 according to the above embodiments and variations may be configured to be provided or distributed via a network such as the Internet.

[0153] Each control program executed by the smartphone 300, commercial facility server 160, information processing devices 200, 1200, 2200, and control panel 100 according to the above embodiment and modified examples has a modular configuration that includes each of the functional units described above. In actual hardware, the CPU reads the control program from the ROM and executes it, thereby loading each of the functional units onto the main memory, and generating each of the functional units on the main memory.

[0154] While several embodiments of the present invention have been described, these embodiments are presented as examples only and are not intended to limit the scope of the invention. These novel embodiments can be carried out in a variety of other forms, and various omissions, substitutions, and modifications can be made without departing from the spirit of the invention. These embodiments and their variations are included in the scope and spirit of the invention, as well as in the claims of the invention and its equivalents. [Explanation of symbols]

[0155] 1, 1001…Elevator control system, 2…Elevator, 3…Commercial facility, 20…Hostiles, 25…Landing, 50…Elevator car, 100…Control panel, 101, 161, 201, 311, 501, 1301…Communication unit, 102, 310…Control unit, 150…Controller, 160…Commercial facility server, 200, 1200, 2200…Information processing device, 202…Acquisition unit (First acquisition unit, Second acquisition unit), 203…Verification unit, 204…Content provider 205...Elevator control unit, 206...Route provision unit, 162, 210, 320, 1320...Storage unit, 300...Smartphone, 312...Display processing unit, 313...Input processing unit, 314...Editing unit, 321...Attribute information, 330...Touch panel display, 340, 1302...GPS receiver, 500...Digital signage (first display device, second display device), 502...Display unit, 1300...Beacon, 1621...Tenant information.

Claims

1. A first acquisition unit acquires attribute information in which items of preference information regarding products or services preferred by the user are registered when a user arrives at a commercial facility with multiple stores and an elevator with a movable car, A second acquisition unit acquires tenant information from the aforementioned commercial facility, where for each store in the commercial facility, the floor on which the store is located and the items of information regarding the goods or services handled by the store are registered in association with each other. A matching unit that compares the acquired tenant information items with the acquired attribute information items, A content provision unit provides the user with content related to the store based on the matching results, Based on the matching result, the elevator control unit determines the destination floor to which the user will travel using the elevator, and transmits the determined destination floor to a control panel provided for each elevator that controls the elevator car. An information processing device equipped with the following features.

2. The matching unit selects as the matching result a store that has matching items of the provided information in the tenant information with the item of the preference information in the attribute information of the user. The elevator control unit determines, based on the tenant information, the floor on which the selected store is located as the destination floor. The content provision unit provides the user with the selected content relating to the store. The information processing apparatus according to claim 1.

3. If there are multiple stores that have matching items in the tenant information for the preference information in the user's attribute information, the matching unit selects as the matching result stores within a predetermined range, starting with those with the highest proportion of matching items. The information processing apparatus according to claim 2.

4. A route provision unit provides the user with a route from the boarding area on the destination floor to the selected store. The information processing apparatus according to claim 3, further comprising:

5. The first acquisition unit receives the attribute information from the mobile terminal held by the user, The content provider unit transmits and displays content related to the store to the user's mobile device. The route provisioning unit transmits the route to the user's mobile terminal for display. The information processing apparatus according to claim 4.

6. The system further comprises a storage unit that stores identification information for identifying the user and attribute information in association with each other, The first acquisition unit receives the identification information from the beacon held by the user, and the storage unit acquires the attribute information associated with the received identification information. The content provision unit transmits the content relating to the store to a first display device installed on the departure floor where the user boards the elevator car, and displays it. The route provisioning unit transmits the route to a second display device provided on the destination floor for display. The information processing apparatus according to claim 4.

7. The first acquisition unit acquires the attribute information of each of the multiple users when multiple users arrive at the commercial facility. The matching unit selects as the matching result a store that has matching items of the provided information in the tenant information of each of the multiple users, with matching items of the preference information in the attribute information of each of the multiple users. The content provision unit provides each of the multiple users with the selected content relating to the store. The aforementioned information processing device is The system further comprises an aggregation unit that aggregates and distributes the attribute information items of each of the multiple users that match the tenant information items so that they are of the same or similar type, The elevator control unit determines the destination floor for each of the multiple users, determines the destination floor for each of the multiple users based on the matching result, determines the elevator car number for each group so as to assign the same elevator car to each group of users based on the assigned attribute information items, and transmits the elevator car number determined for each group and the determined destination floor to the control panel. The information processing apparatus according to claim 2.

8. An elevator control system comprising an elevator having a movable elevator car, a control panel for controlling the elevator car, and an information processing device connected to the control panel via a network, The aforementioned information processing device is When a user arrives at a commercial facility where the elevator is installed and which has multiple stores, a first acquisition unit acquires attribute information in which items of preference information regarding products or services preferred by the user are registered. A second acquisition unit acquires tenant information from the aforementioned commercial facility, where for each store in the commercial facility, the floor on which the store is located and the items of information regarding the goods or services handled by the store are registered in association with each other. A matching unit that compares the acquired tenant information items with the acquired attribute information items, A content provision unit provides the user with content related to the store based on the matching results, The elevator includes an elevator control unit that determines the destination floor to which the user will travel using the elevator based on the matching result and transmits the determined destination floor to the control panel, The aforementioned control panel is A receiving unit that receives the destination floor from the information processing device, A control unit that, upon receiving the destination floor, assigns the elevator car and moves the assigned elevator car from the departure floor where the user boards to the destination floor. An elevator control system equipped with [this feature].

9. The matching unit selects as the matching result a store that has matching items of the provided information in the tenant information with the item of the preference information in the attribute information of the user. The elevator control unit determines, based on the tenant information, the floor on which the selected store is located as the destination floor. The content provision unit provides the user with the selected content relating to the store. The elevator control system according to claim 8.

10. If there are multiple stores that have matching items in the tenant information for the preference information in the user's attribute information, the matching unit selects as the matching result stores within a predetermined range, starting with those with the highest proportion of matching items. The elevator control system according to claim 9.

11. The aforementioned information processing device is The system further includes a route provision unit that provides the user with a route from the boarding area on the destination floor to the selected store. The elevator control system according to claim 10.

12. The first acquisition unit receives the attribute information from the mobile terminal held by the user, The content provider unit transmits and displays content related to the store to the user's mobile device. The route provisioning unit transmits the route to the user's mobile terminal for display. The elevator control system according to claim 11.

13. The aforementioned information processing device is The system further comprises a storage unit that stores identification information for identifying the user and attribute information in association with each other, The first acquisition unit receives the identification information from the beacon held by the user, and the storage unit acquires the attribute information associated with the received identification information. The content provision unit transmits the content relating to the store to a first display device installed on the departure floor where the user boards the elevator car, and displays it. The route provisioning unit transmits the route to a second display device provided on the destination floor for display. The elevator control system according to claim 11.

14. The first acquisition unit acquires the attribute information of each of the multiple users when multiple users arrive at the commercial facility. The matching unit selects as the matching result a store that has matching items of the provided information in the tenant information of each of the multiple users, with matching items of the preference information in the attribute information of each of the multiple users. The content provision unit provides each of the multiple users with the selected content relating to the store. The aforementioned information processing device is The system further comprises an aggregation unit that aggregates and distributes the attribute information items of each of the multiple users that match the tenant information items so that they are of the same or similar type, The elevator control unit determines the destination floor for each of the multiple users, determines the destination floor for each of the multiple users based on the matching result, determines the elevator car number for each group so as to assign the same elevator car to the users in the group of attribute information items assigned, and transmits the elevator car number determined for each group and the determined destination floor to the control panel. When the control unit of the control panel receives the elevator car number determined for each group and the destination floor determined for each group, it assigns the elevator car number determined for each group. The elevator control system according to claim 9.

15. An elevator control method performed in an elevator control system comprising an elevator having a movable elevator car, a control panel for controlling the elevator car, and an information processing device connected to the control panel by a network, wherein The information processing device, when a user arrives at a commercial facility where the elevator is installed and which has multiple stores, acquires attribute information in which items of preference information regarding products or services preferred by the user are registered. The information processing device obtains tenant information from the commercial facility, where for each store in the commercial facility, the floor on which the store is located and items of information regarding the goods or services handled by the store are registered in association with each other. The information processing device performs the step of comparing the acquired tenant information items with the acquired attribute information items, The steps include providing the user with content related to the store based on the matching results, Based on the matching result, the user determines the destination floor to which they will travel using the elevator, and transmits the determined destination floor to the control panel. The control panel receives the destination floor from the information processing device, The control panel, upon receiving the destination floor, assigns the elevator car and moves the assigned elevator car from the departure floor where the user boards to the destination floor. An elevator control method including [a specific feature / method].

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