Handover support system and handover support method

Abstract

The successor can easily search for relevant content. [Solution] The handover support system comprises an input unit into which information about the assigned tasks is entered by the user, a search unit that searches for content corresponding to the assigned tasks, and an output unit that outputs content. The search unit obtains past personnel responsible for the assigned tasks by referring to a business management database, obtains access logs of past personnel by referring to an access log database, and searches for at least one piece of content that has been accessed more than a predetermined number of times in the access logs by referring to a content database.

Description

Technical Field

[0001] The technology disclosed in this specification relates to inheritance support technology.

Background Art

[0002] Documents related to operations are generally managed in a file server or a database system. In these file servers or database systems, if the documents are those for which the creator, title, or description content is somewhat known, it is easy to search for and obtain them (see, for example, Patent Document 1).

[0003] When a person in charge of a certain operation leaves the operation due to transfer or retirement, etc., the operation is often taken over by a successor.

[0004] If there is sufficient time before the new person in charge takes over the operation and sufficient operation inheritance can be carried out from the predecessor to the successor, the operation can be taken over without problems. However, there are also cases where sufficient inheritance cannot be carried out, such as in the case of sudden retirement or a large amount of operations to be taken over.

[0005] In the above cases, the successor will understand the content of the operations to be taken over from the documents created by the predecessor or the documents that the predecessor often viewed.

Prior Art Documents

Patent Documents

[0006]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0007] It is easy for a successor who has taken over a task to search for materials (content) created by their predecessor or materials (content) that were indicated as useful during the handover, within the materials (content) stored on the file server or database system.

[0008] However, if the handover was insufficient and the successor is unaware of the existence of certain content, they may have no way to search for content that their predecessor frequently viewed, making it difficult to grasp the overall picture of the work.

[0009] For example, Patent Document 1 discloses an example of a means for searching for information that may be useful but that the searcher is unaware of. This means involves managing access logs to materials for each user attribute and presenting the searcher with content that users with the same attribute information as the searcher frequently access.

[0010] However, this method results in access logs that group users by attribute information, and it is not possible to search for content that a specific user, such as a predecessor in a particular task, frequently viewed. Therefore, it can be difficult to properly hand over tasks.

[0011] The technology disclosed in this specification was developed in consideration of the problems described above, and is a technology that allows a successor to easily search for relevant content even if a sufficient handover cannot be carried out. [Means for solving the problem]

[0012] A first aspect of the technology disclosed in this specification, a handover support system, comprises an input unit for receiving information about assigned tasks from a user, a search unit for searching for content corresponding to the assigned tasks, and an output unit for outputting the content. The search unit obtains past personnel corresponding to the assigned tasks by referring to a business management database that stores the history of tasks and their personnel, obtains past access logs of personnel by referring to an access log database that stores access logs of personnel to the content, and searches for at least one piece of content that has been accessed more than a predetermined number of times in the access logs by referring to a content database. [Effects of the Invention]

[0013] According to at least the first aspect of the technology disclosed in this specification, even if a sufficient handover was not possible, a successor can easily find relevant content by searching for content accessed by the previous person in charge.

[0014] Furthermore, the purposes, features, aspects, and advantages related to the technology disclosed in this specification will become even clearer from the detailed description and accompanying drawings provided below. [Brief explanation of the drawing]

[0015] [Figure 1] Figure 1 is a conceptual diagram showing an example of the configuration of a handover support system according to an embodiment. [Figure 2] Figure 2 shows an example of the configuration of a handover support system according to an embodiment. [Figure 3] Figure 3 is a conceptual diagram illustrating an example of the configuration of the search unit. [Figure 4] Figure 4 shows an example of an information terminal configuration. [Figure 5] Figure 5 is a flowchart showing an example of the flow when updating access logs recorded in the access log database. [Figure 6]FIG. 6 is a diagram showing an example of data stored in the access log database. [Figure 7] FIG. 7 is a diagram showing an example of data stored in the business management database. [Figure 8] FIG. 8 is a flowchart showing an example of a flow when providing a list of content names useful to a user from the access log database by inputting the assigned business information. [Figure 9] FIG. 9 is a flowchart showing an example of a flow when providing a list of content names useful to a user from the access log database by inputting the assigned business information and keywords. [Figure 10] FIG. 10 is a diagram schematically illustrating the hardware configuration when actually operating the succession support system exemplified in FIG. 2. [Figure 11] FIG. 11 is a diagram schematically illustrating the hardware configuration when actually operating the succession support system exemplified in FIG. 2.

Embodiments for Carrying Out the Invention

[0016] Hereinafter, embodiments will be described with reference to the accompanying drawings. In the following embodiments, detailed features and the like are also shown for the purpose of explaining the technology, but these are examples, and not all of them are necessarily essential features for the embodiments to be feasible.

[0017] Note that the drawings are schematically shown, and for the convenience of explanation, omissions or simplifications of the configuration are made in the drawings as appropriate. Also, the mutual relationships of the sizes and positions of the configurations shown in different drawings are not necessarily accurately described and can be changed as appropriate. In addition, in drawings such as plan views that are not cross-sectional views, hatching may be added to facilitate understanding of the content of the embodiments.

[0018] Furthermore, in the following explanations, similar components will be denoted by the same symbols, and their names and functions will also be the same. Therefore, detailed explanations of them may be omitted to avoid redundancy.

[0019] Furthermore, in the descriptions contained in this specification, when a certain component is described as "equipped with," "includes," or "has," unless otherwise specified, it is not an exclusive expression that excludes the existence of other components.

[0020] Furthermore, even if ordinal numbers such as "first" or "second" are used in the descriptions contained herein, these terms are used for convenience to facilitate understanding of the embodiments, and the contents of the embodiments are not limited to the order that may result from these ordinal numbers.

[0021] Furthermore, when the description in this specification states "A or B," such statement shall include both cases where only A or B is indicated, and cases where both A and B are indicated, as long as there is no contradiction.

[0022] <Embodiment> The following describes the handover support system and handover support method according to this embodiment.

[0023] <Regarding the configuration of the handover support system> Figure 1 is a conceptual diagram showing an example of the configuration of a handover support system according to this embodiment. As shown in the example in Figure 1, the handover support system 1 comprises an information terminal 101, an information terminal 102, and a server 104 connected to information terminals 101 and 102 via a network 103.

[0024] In Figure 1, the number of information terminals and servers 104 is not limited. The number of information terminals can be any number of two or more, and the number of servers 104 can be any number of one or more. The connection method between the information terminals and servers 104 can be wired or wireless. By operating the information terminals, users can search, view, update, or delete content stored on servers 104, and by operating the information terminals, users can register new content to servers 104.

[0025] Figure 2 shows an example of the configuration of the handover support system according to this embodiment. As shown in the example in Figure 2, the server 104 includes a database management system (DBMS) 202 that performs operations such as updating or searching data in each database, an access log database 203 that stores the number of times each user has performed operations such as viewing or updating content as an access log, a content database 204 that stores content to be provided to information terminals, a business management database 205 that stores business information and the corresponding person in charge and year of responsibility as a person in charge history, and a search means 206 that searches for the corresponding content in the content database 204 based on the input user's assigned business and the access log of the person in charge of that business. The person in charge corresponding to the business is extracted from the business management database 205. In addition, the user's access log corresponding to the person in charge is extracted from the access log database 203. Note that these components may be provided outside the server 104 and connected to the server 104 so that they can be accessed from the server 104. Also, the above content refers to text, images, video, audio, or data created by combining these.

[0026] Figure 2 shows a case where information terminal 101 in the handover support system 1 is the information terminal of the user taking over, and information terminal 102 in the handover support system 1 is the information terminal of the user receiving the handover, and information terminal 102 accesses the search means 206.

[0027] DBMS202 can search, update, register, or delete access logs for any user in the access log database 203. DBMS202 can also search, view, update, register, or delete content in the content database 204. Furthermore, DBMS202 can search, update, or delete the history of personnel responsible for any task in the task management database 205. DBMS202 can also receive information such as assigned tasks or user information from information terminals 101, 102, or search means 206. Finally, DBMS202 can transmit search results of access logs to search means 206.

[0028] Figure 3 is a conceptual diagram showing an example of the configuration of the search means 206. As shown in the example in Figure 3, the search means 206 includes an access extraction unit 210 that extracts content from the access log that has been accessed a predetermined number of times or more, a keyword extraction unit 212 that extracts content containing an arbitrary keyword from the access log, a receiving unit 214 that receives a list of content names (content name list) extracted from the DBMS 202, and a transmitting unit 216 that transmits the content name list as a search result to the information terminal 102.

[0029] Figure 4 shows an example of the configuration of information terminal 101. Note that the configuration of information terminal 102 may be the same as that of information terminal 101.

[0030] As shown in Figure 4, the information terminal 101 includes an input unit 301 into which business information is input from the user, a transmission unit 302, a display unit 303, and a receiving unit 304. The transmission unit 302 transmits the information input in the input unit 301 to the outside. The display unit 303 displays (outputs) the content of the information received by the receiving unit 304 from the search means 206 or the like. The output of information in the information terminal 101 is not limited to displaying images on the display unit 303, but may also be output by means of sound or other means that do not involve images.

[0031] Figure 5 is a flowchart showing an example of the flow when updating access logs recorded in the access log database 203.

[0032] First, the user (the original user) selects the target content using the information terminal 101 (step S401). Next, the user uses the information terminal 101 to send a request to acquire the selected content, along with user information such as the user ID of the user operating the information terminal 101, to the DBMS 202 (step S402).

[0033] Next, the DBMS202 receives a content acquisition request and user information from the information terminal 101 (step S403). Then, the DBMS202 extracts the user ID included in the user information and updates the access log database 203 to increase the number of times the user corresponding to the user ID has accessed the requested content by one (step S404).

[0034] Next, the DBMS202 retrieves the requested content from the content database204 and sends the requested content to the information terminal101 (step S405). Then, the information terminal101 retrieves the content sent from the DBMS202 (step S406).

[0035] The flow shown in Figure 5 occurs when a user selects desired content using the information terminal 101 to view or update content.

[0036] In this embodiment, the handover support system 1 selects content that is useful for the user's handover based on access logs stored in the access log database 203 and provides it to the user. User attribute information used to determine whether or not the content is useful for the user's handover includes the user ID and assigned duties to identify the user.

[0037] The handover support system 1 according to this embodiment searches for content useful for the handover to the user based on the user ID and assigned tasks included in the user's attribute information, the person in charge history stored in the task management database 205, and the access logs stored in the access log database 203, and displays it on the display unit 303 of the information terminal 102 used by the user (the user receiving the handover).

[0038] Next, we will explain how to determine whether the content is useful for the user during the handover process, using Figures 6 and 7. Figure 6 shows an example of data stored in the access log database 203. Figure 7 shows an example of data stored in the business management database 205.

[0039] As shown in Figure 6, the access log database 203 records the name of the content registered in the content database 204 in the "Content Name" column. Additionally, the number of times each user accessed each type of content is recorded in the "Access Count" column.

[0040] In the example in Figure 6, User A accessed Content A once (V), Content B twice (V), and Content C three times (V); User B accessed Content A once (W), Content B twice (W), and Content C three times (W); User C accessed Content A once (X), Content B twice (X), and Content C three times (X); User D accessed Content A once (Y), Content B twice (Y), and Content C three times (Y); and User E accessed Content A once (Z), Content B twice (Z), and Content C three times (Z).

[0041] As shown in Figure 7, in the business management database 205, the name of the task is recorded in the "Task in Charge" column. The user ID of the user who has previously handled the task recorded in the "Task in Charge" column is recorded in the "Person in Charge" column. The date the user recorded in the "Person in Charge" column started and ended their assignment for the task.

[0042] In the example in Figure 7, task A is handled by users A, B, and C. The year in which user A was responsible for task A is α1. The year in which user B was responsible for task A is α2. The year in which user C was responsible for task A is α3. Task B is handled by users D and E. The year in which user D was responsible for task B is β1. The year in which user E was responsible for task B is β2.

[0043] Let's consider an example where the user performing the search was assigned to task A. Referring to Figure 7, task A is a task that users A, B, and C have previously been assigned to.

[0044] Referring further to Figure 6, the number of accesses to content A is the sum of the number of times it was accessed by users A, B, and C, so the sum of V1, W1, and X1 is calculated. The number of accesses to content B is the sum of the number of times it was accessed by users A, B, and C, so the sum of V2, W2, and X2 is calculated. The number of accesses to content C is the sum of the number of times it was accessed by users A, B, and C, so the sum of V3, W3, and X3 is calculated.

[0045] Content whose calculated values ​​exceed a predetermined number of times is determined to be useful content for the user performing the search. In this case, the number of accesses may be calculated using weights based on factors such as the year of responsibility, the person in charge's history, or the user's attribute information.

[0046] For example, by referencing the user history and giving more weight to last year's access than the year before, it's possible to prioritize providing users with content that has been viewed more frequently by users with more recent experience. This allows for the provision of more up-to-date information about the work.

[0047] Furthermore, by referencing the user ID included in the user's attribute information and giving more weight to personnel with a high similarity in user ID (i.e., those belonging to similar departments, etc.), it is possible to provide users with more relevant content.

[0048] Figure 8 is a flowchart illustrating an example of the flow when a list of useful content names for the user is provided from the access log database 203 based on the input of assigned work information.

[0049] First, the user (the user taking over) uses the information terminal 102 to input information about the tasks they are responsible for (task information) (step S701). The task information includes the names of the tasks the user (the user taking over) is responsible for. The user uses the information terminal 102 to transmit the task information to the search means 206 (step S702).

[0050] The search means 206 receives the assigned task information from the information terminal 102 (step S703). Then, the search means 206 sends an access log acquisition request and the assigned task information to the DBMS 202 (step S704).

[0051] The DBMS 202 receives an access log acquisition request and assigned task information from the search means 206 (step S705). Then, the DBMS 202 searches the task management database 205 based on the received assigned task information and retrieves the person in charge history for tasks that match the task name included in the received assigned task information (step S706).

[0052] Next, the DBMS202 searches the access log database203 based on the user history and retrieves the access logs of past users included in the user history, creating a past user access log (step S707). Then, the DBMS202 sends the past user access log to the search means206 (step S708).

[0053] The search means 206 receives past user access logs from the DBMS 202 (step S709). The search means 206 then extracts content for which the sum of the number of accesses in the received past user access logs is equal to or greater than a predetermined number (step S710). The search means 206 then sends a list of the extracted content names to the information terminal 102 as a search result (step S711).

[0054] The information terminal 102 receives search results from the search means 206 (step S712). The information terminal 102 then displays the search results on its display unit 303 (step S713). If the user selects any of the content from the list of content names displayed on the display unit 303, the DBMS 202 updates the access log database 203 to increase the number of accesses to the selected content in the user's access log by one, as shown in Figure 5. The information terminal 102 transmits information about the selected content to the DBMS 202 via the search means 206.

[0055] Figure 9 is a flowchart illustrating an example of the flow when a list of useful content names for the user is provided from the access log database 203 based on the input of assigned work information and keywords.

[0056] First, the user (the user taking over) uses the information terminal 102 to input information about the tasks they are responsible for (task information) and keywords related to the content to be searched (step S801). The user then uses the information terminal 102 to transmit the keywords and task information to the search means 206 (step S802).

[0057] The search means 206 receives the assigned task information and keywords from the information terminal 102 (step S803). Then, the search means 206 sends an access log acquisition request and the assigned task information to the DBMS 202 (step S804).

[0058] The DBMS202 receives an access log acquisition request and assigned task information from the search means 206 (step S805). Then, the DBMS202 searches the task management database 205 based on the received assigned task information and retrieves the person in charge history for the assigned task that matches the task name contained in the received assigned task information (step S806).

[0059] Next, the DBMS202 searches the access log database203 based on the user history and retrieves the access logs of the users included in the user history, creating past user access logs (step S807). Then, the DBMS202 sends the past user access logs to the search means206 (step S808).

[0060] The search means 206 receives past user access logs from the DBMS 202 (step S809). Then, the search means 206 searches the past user access logs based on keywords and extracts a list of content names containing the keywords (step S810).

[0061] The search means 206 transmits the extracted list of content names to the information terminal 102 as a search result (step S811).

[0062] The information terminal 102 receives search results from the search means 206 (step S812). The information terminal 102 then displays the search results on its display unit 303 (step S813). If the user selects any of the content from the list of content names displayed on the display unit 303, the DBMS 202 updates the access log database 203 to increase the number of accesses to the selected content in the user's access log by one, as shown in Figure 5. The information terminal 102 transmits information about the selected content to the DBMS 202 via the search means 206.

[0063] As described above, according to this embodiment, it is possible to provide users with content that was frequently viewed by past users in accordance with their assigned tasks, thus enabling users to efficiently search for content.

[0064] Furthermore, according to this embodiment, since searches can be performed based on keywords or weighted by the person in charge's history or user attribute information, information that is useful to the user can be effectively selected.

[0065] In this embodiment, a server 104 is shown that includes a DBMS 202, an access log database 203, a content database 204, and a business management database 205. However, a separate database server also includes a DBMS 202, an access log database 203, a content database 204, and a business management database 205. The server 104 and the database server are connected via a network, and operations such as searching or browsing are performed from the server 104 to the DBMS 22.

[0066] <Regarding the hardware configuration of the handover support system> Figures 10 and 11 are schematic diagrams illustrating the hardware configuration when the handover support system shown as an example in Figure 2 is actually put into operation.

[0067] Note that the hardware configurations illustrated in Figures 10 and 11 may not match the configuration illustrated in Figure 2 in terms of numbers and other aspects. This is because the configuration illustrated in Figure 2 represents a conceptual unit.

[0068] Therefore, it is conceivable that at least one configuration illustrated in Figure 2 consists of multiple hardware configurations illustrated in Figures 10 and 11, that one configuration illustrated in Figure 2 corresponds to a part of the hardware configurations illustrated in Figures 10 and 11, and that multiple configurations illustrated in Figure 2 are provided within one hardware configuration illustrated in Figures 10 and 11.

[0069] Figure 10 shows the hardware configuration for realizing the information terminals 101, 102, DBMS 202, and search means 206 in Figure 2, which includes a processing circuit 1102A for performing calculations, a storage device 1103 for storing information, an input device 1104A for inputting information such as a mouse, keyboard, touch panel, or various switches, and an output device 1105A (including cases where it is shared with the input device 1104A) for outputting information such as a display, liquid crystal display device, or lamp.

[0070] Figure 11 shows the hardware configuration for realizing the information terminals 101, 102, DBMS 202, and search means 206 shown in Figure 2, which includes a processing circuit 1102B for performing calculations, an input device 1104B that can input information such as a mouse, keyboard, touch panel, or various switches, and an output device 1105B (including cases where it is shared with the input device 1104B) that can output information such as a display, liquid crystal display device, or lamp.

[0071] The storage device 1103 may be, for example, a volatile or non-volatile semiconductor memory such as a hard disk drive (i.e., HDD), random access memory (i.e., RAM), read-only memory (i.e., ROM), flash memory, erasable programmable read-only memory (EPROM), and electrically erasable programmable read-only memory (EEPROM), a memory (recording medium) including a magnetic disk, flexible disk, optical disk, compact disk, minidisc, or DVD, or any recording medium that may be used in the future.

[0072] The processing circuit 1102A may execute a program stored in the storage device 1103, an external CD-ROM, an external DVD-ROM, or an external flash memory. In other words, it may be, for example, a central processing unit (i.e., CPU), a microprocessor, a microcomputer, or a digital signal processor (i.e., DSP).

[0073] If the processing circuit 1102A executes a program stored in the storage device 1103, an external CD-ROM, an external DVD-ROM, or an external flash memory, then the information terminals 101, 102, DBMS 202, and search means 206 are realized by software, firmware, or a combination of software and firmware, which executes the program stored in the storage device 1103 by the processing circuit 1102A. The functions of the information terminals 101, 102, DBMS 202, and search means 206 may be realized, for example, by the cooperation of multiple processing circuits.

[0074] The software and firmware may be written as a program and stored in the storage device 1103. In that case, the processing circuit 1102A realizes the above functions by reading and executing the program stored in the storage device 1103. That is, the storage device 1103 may store a program that, when executed by the processing circuit 1102A, ultimately realizes the above functions.

[0075] Furthermore, the processing circuit 1102B may be dedicated hardware. That is, for example, it may be a single circuit, a composite circuit, a programmed processor, a parallel programmed processor, an integrated circuit (application-specific integrated circuit, i.e., ASIC), a field-programmable gate array (FPGA), or a circuit combining these.

[0076] If the processing circuit 1102B is dedicated hardware, then the information terminal 101, information terminal 102, DBMS 202, and search means 206 are realized by the operation of the processing circuit 1102B. The functions of the information terminal 101, information terminal 102, DBMS 202, and search means 206 may be realized by separate circuits or by a single circuit.

[0077] Furthermore, the functions of information terminal 101, information terminal 102, DBMS 202, and search means 206 may be partially implemented in processing circuit 1102A, which executes programs stored in storage device 1103, and partially implemented in processing circuit 1102B, which is dedicated hardware.

[0078] Furthermore, the input section 301 of the information terminal 101 (information terminal 102) is implemented by input device 1104A or input device 1104B.

[0079] Furthermore, the display unit 303 of the information terminal 101 (information terminal 102) is implemented by output device 1105A or output device 1105B (it may also be shared with the input device).

[0080] <Regarding the effects produced by the embodiments described above> Next, examples of the effects produced by the embodiments described above will be shown. In the following description, the effects will be described based on the specific configurations illustrated in the embodiments described above, but they may be replaced with other specific configurations illustrated in this specification to the extent that similar effects are produced. That is, for convenience, in the following, only one of the corresponding specific configurations may be described as representative, but the specific configuration described as representative may be replaced with another corresponding specific configuration.

[0081] According to the embodiment described above, the handover support system comprises an input unit 301, a search unit, and an output unit. Here, the search unit corresponds, for example, to a search means 206 and a DBMS 202. The output unit corresponds, for example, to a display unit 303. The input unit 301 receives information about the assigned tasks from the user. The search unit searches for content corresponding to the assigned tasks. The display unit 303 outputs the content. The search unit retrieves past personnel corresponding to the assigned tasks by referring to a business management database 205 that stores the history of tasks and their assigned personnel. The search unit also retrieves past personnel access logs by referring to an access log database 203 that stores access logs of personnel to content. Furthermore, the search unit retrieves at least one piece of content that has been accessed more than a predetermined number of times in the access logs by referring to a content database 204.

[0082] Furthermore, according to the embodiment described above, the handover support system comprises an input device 1104A and an output device 1105A. The handover support system also comprises a processing circuit 1102A that executes a program and a storage device 1103 that stores the program to be executed. The following operations are realized when the processing circuit 1102A executes the program.

[0083] In other words, the user inputs information about their assigned tasks. Then, content corresponding to those tasks is searched for. Finally, the content is output. Here, searching for content involves referring to the task management database 205, which stores the history of tasks and their assignees, to retrieve past assignees corresponding to those tasks; referring to the access log database 203, which stores the access logs of assignees to the content, to retrieve past assignees' access logs; and referring to the content database 204 to find at least one piece of content that has been accessed more than a predetermined number of times in the access logs.

[0084] Furthermore, according to the embodiment described above, the handover support system comprises an input device 1104B and an output device 1105B. The handover support system also comprises a dedicated hardware processing circuit 1102B. The dedicated hardware processing circuit 1102B performs the following operations.

[0085] In other words, the dedicated hardware processing circuit 1102B receives information about the assigned tasks from the user. It then searches for content corresponding to the assigned tasks and outputs the content. Here, searching for content involves referring to the task management database 205, which stores the history of tasks and their assignees, to obtain past assignees corresponding to the assigned tasks; referring to the access log database 203, which stores the access logs of assignees to content, to obtain past assignees' access logs; and referring to the content database 204 to find at least one piece of content that has been accessed more than a predetermined number of times in the access logs.

[0086] With this configuration, even if a thorough handover was not possible, a successor can easily find relevant content by searching for content accessed by a previous employee based on their access logs related to the assigned tasks. This is not limited to cases where the assigned tasks are the same; it allows searching for content accessed by a specific user (the previous employee), enabling efficient acquisition of content useful for the handover.

[0087] Furthermore, the same effect can be achieved even if other configurations exemplified in this specification are appropriately added to the above configuration, that is, if other configurations in this specification that are not mentioned as the above configuration are appropriately added.

[0088] Furthermore, according to the embodiments described above, if there are multiple pieces of content that have been accessed more than a predetermined number of times in the access log, the search unit searches for past content belonging to the person in charge with the most recent assignment period, based on the history of the person in charge in the business management database 205. With this configuration, content viewed more frequently by the person in charge with the most recent assignment period can be provided to the user preferentially, thus enabling the provision of more up-to-date information about business operations.

[0089] Furthermore, according to the embodiment described above, user attribute information is further input to the input unit 301.

[0090] The search unit searches for past content created by users with a high degree of similarity to the user's attribute information (such as user ID) when multiple pieces of content have been accessed more than a predetermined number of times based on the access logs. This configuration allows for the provision of more relevant content to the user.

[0091] Furthermore, according to the embodiments described above, information related to the assigned tasks and keywords included in the content are input to the input unit 301.

[0092] The search unit searches the access logs for at least one piece of content that has been accessed and contains the keyword. With this configuration, useful content for the user can be efficiently obtained by further searching the content accessed by past users using the keyword.

[0093] According to the embodiment described above, in the handover support method, information regarding the assigned tasks is input from the user. Then, content corresponding to the assigned tasks is searched for. Finally, the content is output. Here, searching for content involves referring to the task management database 205, which stores the history of tasks and their assignees, to obtain past assignees corresponding to the assigned tasks; referring to the access log database 203, which stores the access logs of assignees to the content, to obtain the access logs of past assignees; and referring to the content database 204 to search for at least one piece of content that has been accessed more than a predetermined number of times in the access logs.

[0094] With this configuration, even if a thorough handover was not possible, a successor can easily find relevant content by searching for content accessed by the previous person in charge based on their access logs for the assigned tasks.

[0095] Furthermore, the same effect can be achieved even if other configurations exemplified in this specification are appropriately added to the above configuration, that is, if other configurations in this specification that are not mentioned as above configurations are appropriately added.

[0096] <Modifications of the embodiments described above> In the embodiments described above, the dimensions, shapes, relative arrangements, or conditions of implementation of each component may also be described, but these are all examples and not limiting.

[0097] Therefore, countless variations and equivalents not shown are envisioned within the scope of the art disclosed in this specification. For example, these include modifications, additions, or omissions of at least one component.

[0098] Furthermore, unless contradictory, when it is stated that "one" component is provided in the embodiments described above, "one or more" such components may be provided.

[0099] Furthermore, each component in the embodiments described above is a conceptual unit, and the scope of the technology disclosed in this specification includes cases where one component consists of multiple structures, where one component corresponds to a part of a structure, and where multiple components are provided in a single structure.

[0100] Furthermore, each component in the embodiments described above shall include structures having other structures or shapes, as long as they perform the same function.

[0101] Furthermore, the descriptions in this specification are referenced for all purposes related to the present technology and are not considered to be prior art.

[0102] The various aspects of this disclosure are summarized below as an appendix.

[0103] (Note 1) In this embodiment, the handover support system is An input section where users enter information about their assigned tasks, A search unit for searching for content corresponding to the aforementioned assigned tasks, The system includes an output unit for outputting the aforementioned content, The aforementioned search unit, By referring to a business management database that stores the history of tasks and the persons in charge of them, the past persons in charge of the aforementioned tasks are retrieved. By referring to the access log database that stores the access logs of the person in charge to the content, past access logs of the person in charge are obtained. Referencing the content database, search for at least one of the aforementioned content items that has been accessed more than a predetermined number of times in the access log.

[0104] (Note 2) In the handover support system described in Appendix 1, If the search unit finds that there are multiple pieces of content that have been accessed more than a predetermined number of times in the access log, it searches for the past content of the person in charge with the most recent assignment period, based on the history of the person in charge in the business management database.

[0105] (Note 3) In the handover support system described in Appendix 1 or 2, The user's attribute information is further input to the input unit. If the search unit finds that there are multiple pieces of content that have been accessed more than a predetermined number of times in the access log, it searches for past pieces of content belonging to the person in charge that have a high similarity to the attribute information of the user.

[0106] (Note 4) In the handover support system described in any one of the appendices 1 to 3, The input unit receives information related to the assigned tasks and keywords included in the content. The search unit searches the access log for at least one piece of content that has been accessed and contains the keyword.

[0107] (Note 5) In this embodiment, the handover support method is The user enters information about their assigned tasks. Search for content corresponding to the aforementioned assigned tasks, Output the aforementioned content, Searching for the aforementioned content By referring to a business management database that stores the history of tasks and the persons in charge of them, the past persons in charge of the aforementioned tasks are retrieved. By referring to the access log database that stores the access logs of the person in charge to the content, past access logs of the person in charge are obtained. The method involves referring to the content database and searching for at least one piece of content that has been accessed more than a predetermined number of times in the access log. [Explanation of Symbols]

[0108] 1. Handover support system, 101. Information terminal, 102. Information terminal, 103. Network, 104. Server, 202. DBMS, 203. Access log database, 204. Content database, 205. Business management database, 206. Search means, 210. Access extraction unit, 212. Keyword extraction unit, 214. Receiving unit, 216. Transmitting unit, 301. Input unit, 302. Transmitting unit, 303. Display unit, 304. Receiving unit, 1102A. Processing circuit, 1102B. Processing circuit, 1103. Storage device, 1104A. Input device, 1104B. Input device, 1105A. Output device, 1105B. Output device.

Claims

1. An input section where users enter information about their assigned tasks, A search unit for searching for content corresponding to the aforementioned assigned tasks, The system includes an output unit for outputting the aforementioned content, The aforementioned search unit, By referring to a business management database that stores the history of tasks and the persons in charge of them, the past persons in charge of the aforementioned tasks are retrieved. By referring to the access log database that stores the access logs of the person in charge to the content, past access logs of the person in charge are obtained. Referencing the content database, search for at least one of the aforementioned content items that has been accessed more than a predetermined number of times in the access log. A handover support system.

2. The handover support system is as described in claim 1, If the search unit finds that there are multiple pieces of content that have been accessed more than a predetermined number of times in the access log, it searches for the past content of the person in charge with the most recent assignment period, based on the history of the person in charge in the business management database. A handover support system.

3. A handover support system according to claim 1 or 2, The user's attribute information is further input to the input unit. The search unit, when it finds that there are multiple pieces of content that have been accessed more than a predetermined number of times in the access log, searches for past pieces of content belonging to the person in charge that have a high similarity to the attribute information of the user. A handover support system.

4. A handover support system according to claim 1 or 2, The input unit receives information related to the assigned tasks and keywords included in the content. The search unit searches the access log for at least one of the contents that has been accessed and contains the keyword. A handover support system.

5. The user enters information about their assigned tasks. Search for content corresponding to the aforementioned assigned tasks, Output the aforementioned content, Searching for the aforementioned content By referring to a business management database that stores the history of tasks and the persons in charge of them, the past persons in charge of the aforementioned tasks are retrieved. By referring to the access log database that stores the access logs of the person in charge to the content, past access logs of the person in charge are obtained. This involves referring to the content database and searching for at least one piece of content that has been accessed more than a predetermined number of times in the access log. Methods for supporting the handover.

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