Related help automatic display device, related help automatic display method, and related help automatic display program

Abstract

To provide a relevant help automatic display device, a relevant help automatic display method, and a relevant help automatic display program for automatically displaying relevant help, which allow for associating relevant help with event occurrence timings in advance and displaying help associated with a specific timing on a screen.SOLUTION: When an event occurs, a help article relevant to the event occurrence timing is displayed based on a help event management master and help article association master.SELECTED DRAWING: Figure 4

Description

[Technical field]

[0001] The present invention relates to an automatic related help display device, an automatic related help display method, and an automatic related help display program. [Background technology]

[0002] Patent document 1 discloses a configuration in which, when the occurrence of an event such as an error is detected while a user is using a personal computer, search keywords related to the event are generated, the search keywords are searched for in multiple search engines, and the search results are presented to the user as solutions for dealing with the event. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2011-210180 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, in the invention described in Patent Document 1, the search results are obtained from sites such as bulletin boards and question sites, which poses the problem that information posted by malicious posters and whose veracity is unknown is presented to the user as a solution to dealing with an event.

[0005] The present invention has been made in consideration of the above-mentioned problems, and has an object to provide an automatic related help display device, an automatic related help display method, and an automatic related help display program that can link related help to the timing of occurrence in advance and display the linked help on the screen at a specified timing. [Means for solving the problem]

[0006] In order to solve the above-mentioned problems and achieve the object, the related help automatic display device of the present invention is an automatic related help display device equipped with a memory unit and a control unit, wherein the memory unit is equipped with a help event management storage means for storing a help event management master set by linking a job ID indicating which job will launch help, an event type indicating the timing at which the help will be launched, and a control ID indicating which item the help will be launched to control, and a help article linking storage means for storing a help article linking master set by linking an article type indicating the type of the help article and a header ID indicating the article to be displayed, and the control unit is equipped with an article display means for displaying the article of the help related to the timing of the occurrence of the event based on the help event management master and the help article linking master when an event occurs.

[0007] In addition, in the related help automatic display device of the present invention, the memory unit further includes a help article wizard setting memory means for storing a help article wizard setting master that links and sets the header ID indicating the article to be displayed when a wizard is selected, a keyword to be used for help search after the wizard is selected, and a message to be displayed in the wizard, and the article display means is further characterized in that it displays the wizard when the event occurs based on the help event management master and the help article wizard setting master, and when an answer is entered into the wizard, displays the article of the help related to the timing of the event occurrence based on the answer.

[0008] In addition, in the related help automatic display device of the present invention, the help article wizard setting master is further set with an order indicating priority, and the article display means displays the wizard with the highest priority when the event occurs based on the help event management master and the help article wizard setting master, and when an answer is entered into the wizard, displays the article of the help related to the timing of the event occurrence based on the answer.

[0009] In addition, in the related help automatic display device of the present invention, the article display means is characterized in that, when the event occurs, it identifies a record in the help event management master that matches the event, and identifies a record in the help article linking master that is linked to the record in the help event management master, thereby displaying the article in the help related to the timing of the event occurrence.

[0010] In addition, in the related help automatic display device of the present invention, the memory unit further includes a viewing authority memory means for storing a viewing authority master set in association with a user, the article type indicating the type of the article in the help, the header ID indicating the article to be displayed, and the viewing authority for the help, and the article display means is further characterized in that it determines whether the user who caused the event has the viewing authority for the help based on the viewing authority master.

[0011] In addition, in the related help automatic display device of the present invention, the memory unit further includes a help related article management memory means for storing a help related article management master set by linking the article type indicating the type of the help article, the header ID indicating the article to be displayed, and an order indicating priority, and the article display means is further characterized in that, at the time of occurrence of the event, based on the help event management master and the help related article management master, the article of the help with the highest priority that is related to the timing of the event occurrence.

[0012] In addition, in the related help automatic display device of the present invention, the memory unit further includes an article storage means for storing the article, and the article display means, when the event occurs, identifies a record in the help event management master that matches the event, and if it is not possible to identify a record in the help article linking master that is linked to the record in the help event management master, searches the article storage means based on the job, the item and / or the event, thereby displaying the article in the help that corresponds to the most likely search result.

[0013] In addition, in the related help automatic display device of the present invention, the article display means is further characterized in that it registers a record in the help related article management master, which sets the article type, the header ID, and the order of the article in the help corresponding to the search result.

[0014] In the related help automatic display device according to the present invention, the event occurrence is characterized by being when an item is input, when a job is started, when data is updated, when data is deleted, when an error occurs, or when data is registered.

[0015] Furthermore, the related help automatic display method of the present invention is a related help automatic display method to be executed by an automatic related help display device having a memory unit and a control unit, the memory unit being equipped with a help event management storage means for storing a help event management master set by linking together a job ID indicating which job will be used to launch help, an event type indicating the timing at which the help will be launched, and a control ID indicating which item the help will be launched to control, and a help article linking storage means for storing an article type indicating the type of the help article and a help article linking master set by linking together a header ID indicating the article to be displayed, and the control unit being equipped with an article display step for displaying, at the time of an event occurrence, the article of the help related to the timing of the event occurrence based on the help event management master and the help article linking master.

[0016] In addition, the related help automatic display program of the present invention is a related help automatic display program to be executed by an automatic related help display device having a memory unit and a control unit, the memory unit comprises a help event management storage means for storing a help event management master set by linking together a job ID indicating which job will launch help, an event type indicating the timing at which the help will be launched, and a control ID indicating which item the help will be launched to control, and a help article linking storage means for storing an article type indicating the type of the help article and a help article linking master set by linking together a header ID indicating the article to be displayed, and the control unit executes an article display step of displaying the article of the help related to the timing of the event occurrence based on the help event management master and the help article linking master when an event occurs. Effect of the Invention

[0017] According to the present invention, the help required at that time is displayed, so that the user's research cost and the cost of making inquiries to the person in charge can be reduced. According to the present invention, when there are multiple related helps, the user can be guided to the help article he or she is looking for by displaying the most likely candidate help that has been learned, displaying a wizard, and displaying a list of related articles. According to the present invention, the user can be guided to the currently required help from among multiple helps by displaying the most likely candidate help that has been learned and answering the wizard, so that the research cost can be reduced. According to the present invention, the linkage with the business system allows the user to know the solution in real time, and the search can be performed from the input item or error pattern to display the highly relevant help. According to the present invention, the solution can be guided by narrowing down the help using the wizard, so that the user can be guided to the required help, and the user can be prevented from viewing the wrong help and making a different registration, so that the user can be guided in the direction he or she is looking for even in a system that uses multiple patterns or special operations. [Brief description of the drawings]

[0018] [Figure 1] FIG. 1 is a diagram illustrating an example of a conventional job solution process. [Diagram 2] FIG. 2 is a diagram showing an example of the related help automatic display process in this embodiment. [Diagram 3] FIG. 3 is a diagram showing an example of the related help automatic display process in this embodiment. [Figure 4] FIG. 4 is a block diagram showing an example of the configuration of the related help automatic display device in this embodiment. [Diagram 5] FIG. 5 is a diagram showing an example of a master configuration in this embodiment. [Figure 6-1] FIG. 6-1 is a flowchart showing an example of the process of the related help automatic display device in this embodiment. [Figure 6-2]FIG. 6-2 is a flowchart showing an example of the process of the related help automatic display device in this embodiment. [Figure 6-3] FIG. 6-3 is a flowchart showing an example of the process of the related help automatic display device in this embodiment. [Figure 7] FIG. 7 is a diagram showing an example of linked help display control in this embodiment. [Figure 8] FIG. 8 is a diagram showing an example of the most likely candidate display control in this embodiment. [Figure 9] FIG. 9 is a diagram showing an example of wizard display control in this embodiment. [Figure 10] FIG. 10 is a diagram showing an example of wizard display control in this embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0019] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described in detail with reference to the drawings. However, the present invention is not limited to the embodiment.

[0020] [1. Overview] First, an overview of the present invention will be described with reference to Fig. 1 to Fig. 3. Fig. 1 is a diagram showing an example of a conventional job solution process. Fig. 2 and Fig. 3 are diagrams showing an example of related help automatic display process in this embodiment.

[0021] In the past, when an error occurred while using a computer, the message displayed did not provide specific information, and it was not possible to guide the user to the next action. Therefore, in the past, when the user did not know what to do next, they had to go and get the information themselves. Also, in the past, all the necessary data was created manually, and there were cases where the necessary data could not be created due to a setting error.

[0022] For example, in the past, as shown in Figure 1, if an error occurred during order entry processing, the user had to try to solve the problem by searching through a number of documents to find the desired information.

[0023] Therefore, in this embodiment, as shown in Fig. 2(1), when an error occurs during order input processing, a mechanism is provided that automatically displays help linked to a specific manual in advance, enabling the problem to be solved. Also, as shown in Fig. 2(2), when an error occurs during order input processing, the user simply follows the system's guidance and answers questions in a wizard or the like that is displayed, enabling the corresponding help to be automatically displayed, enabling the problem to be solved.

[0024] For example, as shown in FIG. 3, in this embodiment, when an error occurs and a user clicks a hyperlink and there is only one relevant help, help leading to a solution to the error is started. Also, as shown in FIG. 3, in this embodiment, when an error occurs and a user clicks a hyperlink and there are multiple relevant help, a preview of the most likely help can be displayed, help reflecting the answer content can be displayed after narrowing down the help leading to a solution using a wizard, or a list of help candidates can be displayed. As a result, in this embodiment, the information currently required can be displayed in real time, and the wizard can automatically guide the user to the information he or she is looking for (the user does not waste time looking at unnecessary information).

[0025] [2. Configuration] An example of the configuration of the related help automatic display device 100 according to this embodiment will be described with reference to Fig. 4 and Fig. 5. Fig. 4 is a block diagram showing an example of the configuration of the related help automatic display device 100 according to this embodiment.

[0026] 4, the related help automatic display device 100 is a commercially available desktop personal computer. Note that the related help automatic display device 100 is not limited to a stationary information processing device such as a desktop personal computer, but may be a portable information processing device such as a commercially available notebook personal computer, a PDA (Personal Digital Assistant), a smartphone, or a tablet personal computer.

[0027] The related help automatic display device 100 comprises a control unit 102, a communication interface unit 104, a storage unit 106, and an input / output interface unit 108. Each unit of the related help automatic display device 100 is connected to each other so as to be able to communicate with each other via an arbitrary communication path.

[0028] The communication interface unit 104 communicatively connects the related help automatic display device 100 to a network 300 via a communication device such as a router and a wired or wireless communication line such as a dedicated line. The communication interface unit 104 has a function of communicating data with other devices via the communication line. Here, the network 300 has a function of connecting the related help automatic display device 100 and the server 200 so that they can communicate with each other, and is, for example, the Internet or a LAN (Local Area Network).

[0029] The storage unit 106 stores various databases, tables, files, and the like. The storage unit 106 records computer programs for cooperating with an OS (Operating System) to give instructions to a CPU (Central Processing Unit) to perform various processes. For example, memory devices such as RAM (Random Access Memory) and ROM (Read Only Memory), fixed disk devices such as hard disks, flexible disks, and optical disks can be used as the storage unit 106. The storage unit 106 includes a help event management master 106a, a help article linking master 106b, a help article wizard setting master 106c, a viewing authority master 106d, a help related article management master 106e, and an article database 106f.

[0030] The help event management master 106a is a master in which a job ID indicating which job will activate help, an event type indicating when help will be activated, and / or a control ID indicating which item help will be activated to be controlled are linked together. Here, the help event management master 106a may be set in which a key for identifying a record, a job ID, an event type, a control ID, and / or a message ID indicating a message when help is activated are linked together.

[0031] The help article linking master 106b is a master that is set by linking an article type (system KBN) indicating the type of help article and a header ID indicating the article to be displayed. Here, the help article linking master 106b may be set by linking a key that identifies a record, a parent key that indicates the record in the linked help event management master 106a, an article type, and / or a header ID. In this way, the help article linking master 106b may manage which help article is to be displayed in which event of which job.

[0032] The help article wizard setting master 106c is a master that is set by linking a header ID indicating an article to be displayed when a wizard is selected, a keyword to be used for a help search after the wizard is selected, and / or a message to be displayed in the wizard. Here, the help article wizard setting master 106c may be set with an order indicating a priority (regarding the wizard display order when there is the same parent key). The help article wizard setting master 106c may also be set with a key to identify a record, a parent key indicating a record in the linked help event management master 106a, an article type (Yes system KBN and No system KBN), a header ID (Yes header ID and No header ID), a keyword (Yes keyword and No keyword), an order, and / or a message to be displayed in the wizard. In this way, the help article wizard setting master 106c may manage which wizard is displayed in which event of which job.

[0033] The viewing authority master 106d is a master in which a user, an article type indicating the type of help article, a header ID indicating the article to be displayed, and a viewing authority for the help are associated with each other and set.

[0034] The help related article management master 106e is a master in which an article type indicating the type of help article, a header ID indicating the article to be displayed, and / or an order indicating priority are set in association with each other. Here, the priority may be determined or updated by learning. The help related article management master 106e may also be set in which a key for identifying a record, a parent key indicating the record in the linked help event management master 106a, an article type (SystemKBN), a header ID, and / or a priority are set in association with each other. In this way, the help related article management master 106e manages which help articles are highly related, and a record may be created for each searched help article for one record in the help event management master 106a.

[0035] The article database 106f stores articles. Here, the article database 106f may store help articles. The article database 106f may also store an article type (SystemKBN) and / or a header ID, etc., in association with the article.

[0036] Here, an example of a master configuration in this embodiment will be described with reference to Fig. 5. Fig. 5 is a diagram showing an example of a master configuration in this embodiment.

[0037] 5, in this embodiment, a help event management master 106a is used as a hub to link help article linking master 106b, help article wizard setting master 106c, and help related article management master 106e, using a key that identifies a master record and a parent key that indicates the linked record of another master. Here, in this embodiment, articles displayed in the help are managed for each manual or FAQ, and a unique article can be obtained by the system KBN and header ID.

[0038] Returning to FIG. 4, the input / output interface unit 108 is connected to an input device 112 and an output device 114. The output device 114 may be a monitor (including a touch panel), a speaker, or a printer. The input device 112 may be a keyboard, a mouse, a microphone, or a monitor that cooperates with a mouse to realize a pointing device function. In the following, the output device 114 may be referred to as the monitor 114 or the printer 114, and the input device 112 may be referred to as the keyboard 112 or the mouse 112.

[0039] The control unit 102 is a CPU or the like that performs overall control of the related help automatic display device 100. The control unit 102 has an internal memory for storing control programs such as an OS, programs that define various processing procedures, and required data, and executes various information processing based on these stored programs. Conceptually, the control unit 102 is equipped with an article display unit 102a.

[0040] The article display unit 102a displays a help article. Here, the article display unit 102a may display a help article related to the timing of the event occurrence based on the help event management master 106a and the help article linking master 106b when an event occurs. Also, the article display unit 102a may display a wizard based on the help event management master 106a and the help article wizard setting master 106c when an event occurs, and when an answer is input to the wizard, display a help article related to the timing of the event occurrence based on the answer. Also, the article display unit 102a may display a wizard with the highest priority based on the help event management master 106a and the help article wizard setting master 106c when an event occurs, and when an answer is input to the wizard, display a help article related to the timing of the event occurrence based on the answer. Furthermore, the article display unit 102a may display a help article related to the timing of the event occurrence by identifying a record in the help event management master 106a that matches the event and identifying a record in the help article linking master 106b that is linked to the record in the help event management master 106a. Furthermore, the article display unit 102a may determine whether or not the user who caused the event has permission to view help based on the viewing authority master 106d. Furthermore, the article display unit 102a may display a help article with the highest priority that is related to the timing of the event occurrence based on the help event management master 106a and the help related article management master 106e. In addition, when an event occurs, the article display unit 102a may identify a record in the help event management master 106a that matches the event, and if it cannot identify a record in the help article linking master 106b that is linked to the record in the help event management master 106a, it may search the article database 106f based on the job, item and / or event, and display the help article corresponding to the most likely search result.The article display unit 102a may also register a record in which the article type, header ID, and order of the help article corresponding to the search result are set in the help-related article management master 106e. The event occurrence may be when an item is input, when a job is started, when data is updated, when data is deleted, when an error occurs, or when data is registered, etc.

[0041] [3. Specific Examples] A specific example of this embodiment will be described with reference to FIGS.

[0042] [Automatic display of related help] An example of the related help automatic display process in this embodiment will now be described with reference to Fig. 6. Fig. 6 is a flow chart showing an example of the process of the related help automatic display device 100 in this embodiment.

[0043] As shown in FIG. 6, when an event occurs on the screen of a job being executed displayed on the output device 114, the article display unit 102a acquires a record of the help event management master 106a that matches the event (step SA-1).

[0044] If the article display unit 102a is unable to acquire any records (step SA-1: 0 records acquired), the process proceeds to step SA-2.

[0045] Then, the article display unit 102a searches the article database 106f using the job name, the control name, the error code, or the error content as a search word (step SA-2).

[0046] Then, the article display unit 102a displays a list of help corresponding to the search results on the output device 114 based on the searched help articles, and does not display the most likely help and wizards (step SA-3), and ends the process.

[0047] On the other hand, if the article display unit 102a has acquired one or more records (step SA-1: one or more records acquired), the process proceeds to step SA-4.

[0048] Then, the article display unit 102a acquires a record from the help article linking master 106b that has the key of the record from the acquired help event management master 106a (step SA-4).

[0049] If the article display unit 102a has acquired one or more records (step SA-4: one or more records acquired), the article display unit 102a advances the process to step SA-5.

[0050] Then, the article display unit 102a checks the help viewing authority of the user who caused the event based on the viewing authority master 106d (step SA-5).

[0051] If the article display unit 102a determines that the user has viewing authority (step SA-5: Authorized), the process proceeds to step SA-6.

[0052] Then, based on the help event management master 106a and the help article linking master 106b, the article display unit 102a displays the article with the header ID set in the record of the help article linking master 106b on the output device 114, learns it as the most likely candidate for help (step SA-6), and terminates the processing.

[0053] On the other hand, if the article display unit 102a determines that the user does not have the viewing authority (step SA-5: no authority), the process proceeds to step SA-7.

[0054] Then, the article display unit 102a searches the article database 106f using the job name, the control name, the error code, or the error content as a search word (step SA-7), and moves the process to step SA-9.

[0055] On the other hand, if the article display unit 102a is unable to acquire any records (step SA-4: 0 records acquired), the process proceeds to step SA-8.

[0056] Then, the article display unit 102a searches the article database 106f using the job name, the control name, the error code, or the error content as a search word (step SA-8).

[0057] Then, the article display unit 102a acquires a record from the help related article management master 106e having the key of the record from the acquired help event management master 106a as a display check of the most likely candidate (step SA-9).

[0058] If the article display unit 102a is unable to acquire any records (step SA-9: 0 records acquired), the process proceeds to step SA-10.

[0059] Then, the article display unit 102a does not display the most likely help candidate (step SA-10), and shifts the process to step SA-14.

[0060] On the other hand, if the article display unit 102a has acquired one or more records (step SA-9: one or more records acquired), the process proceeds to step SA-11.

[0061] Then, the article display unit 102a checks the help viewing authority of the user who caused the event based on the viewing authority master 106d (step SA-11).

[0062] Then, when the article display unit 102a determines that there is no article for which the user has viewing authority (step SA-11: no article for which the user has viewing authority), it shifts the process to step SA-12.

[0063] Then, the article display unit 102a does not display the most likely help candidate (step SA-12), and shifts the process to step SA-14.

[0064] On the other hand, if the article display unit 102a determines that there is an article for which the user has viewing authority (step SA-11: there is an article for which the user has viewing authority), it shifts the process to step SA-13.

[0065] Then, based on the help event management master 106a and the help related article management master 106e, the article display unit 102a causes the output device 114 to display the article with the smallest order set in the record of the help related article management master 106e as the most likely candidate help (step SA-13).

[0066] Then, the article display unit 102a acquires a record of the help article wizard setting master 106c having the key of the record of the acquired help event management master 106a as a wizard display check (step SA-14).

[0067] If the article display unit 102a is unable to acquire any records (step SA-14: 0 records acquired), the process proceeds to step SA-15.

[0068] Then, the article display section 102a does not display the wizard (step SA-15), and shifts the process to step SA-17.

[0069] On the other hand, if the article display unit 102a has acquired one or more records (step SA-14: one or more records acquired), the process proceeds to step SA-16.

[0070] Then, the article display unit 102a causes the output device 114 to display the wizard with the smallest order set in the record of the help article wizard setting master 106c based on the help event management master 106a and the help article wizard setting master 106c (step SA-16).

[0071] Then, the article display unit 102a controls the output device 114 to display a list of search results based on the searched help article, and allows the user to input (select) a wizard answer via the input device 112 (step SA-17).

[0072] Then, the article display unit 102a acquires the wizard answer input by the user via the input device 112 (step SA-18).

[0073] Then, if the user selects "Yes" in the wizard via the input device 112 (step SA-18: Yes selected), and a value is stored in the Yes header ID of the record in the help article wizard setting master 106c, and the user who caused the event has permission to view help (step SA-18: YesHeaderID has a value and viewing permission exists), the article display unit 102a displays the article with the Yes header ID set in the record of the help article wizard setting master 106c on the output device 114 based on the help event management master 106a and the help article wizard setting master 106c, learns it as the most likely candidate (priority) for help (step SA-19), and terminates the processing.

[0074] On the other hand, if the user selects "Yes" in the wizard via the input device 112 (step SA-18: Yes selected), and no value is stored in the Yes header ID of the record in the help article wizard setting master 106c, or the user who caused the event does not have permission to view help (step SA-18: other than the above condition), the article display unit 102a searches for help articles that were hit in the previous search using the Yes keyword as a search word (step SA-20).

[0075] If there is a wizard that has not been displayed, the article display unit 102a shifts the process to step SA-21.

[0076] Then, the article display unit 102a displays the next wizard in the order set in the record of the help article wizard setting master 106c on the output device 114 based on the help event management master 106a and the help article wizard setting master 106c, and displays the help search results in a list below the wizard (step SA-21).The article display unit 102a then controls the user to input (select) a wizard answer via the input device 112, and transitions the process to step SA-18.

[0077] On the other hand, if there is no undisplayed wizard, the article display section 102a shifts the process to step SA-22.

[0078] Then, the article display unit 102a displays the results of the help search in a list on the output device 114 (step SA-22), and ends the process.

[0079] On the other hand, if the user selects "No" in the wizard via the input device 112 (step SA-18: No selected), and a value is stored in the No Header ID of the record in the help article wizard setting master 106c, and the user who caused the event has permission to view help (step SA-18: NoHeaderID has a value and viewing permission exists), the article display unit 102a displays the article with the No Header ID set in the record of the help article wizard setting master 106c on the output device 114 based on the help event management master 106a and the help article wizard setting master 106c, learns it as the most likely candidate (priority) for help (step SA-23), and terminates the processing.

[0080] On the other hand, if the user selects "No" in the wizard via the input device 112 (step SA-18: No selected), and no value is stored in the No header ID of the record in the help article wizard setting master 106c, or the user who caused the event does not have permission to view help (step SA-18: other than the above condition), the article display unit 102a searches for help articles hit in the previous search using the No keyword as a search word (step SA-24). Then, if there is a wizard that is not displayed, the article display unit 102a shifts the process to step SA-21. On the other hand, if there is no wizard that is not displayed, the article display unit 102a shifts the process to step SA-22.

[0081] The article display unit 102a may display an article selected by the user from the article database 106f via the input device 112 on the output device 114 and learn the article as the most likely candidate (priority) for help.

[0082] An example of linked help display control in this embodiment will now be described with reference to Fig. 7. Fig. 7 is a diagram showing an example of linked help display control in this embodiment.

[0083] As shown in Fig. 7, in this embodiment, a record of the help article linking master 106b in which the Key of the record of the target help event management master 106a is set as the ParentKey is acquired, and linked help is displayed if the user has the authority to view the article based on the viewing authority master 106d. For example, as shown in Fig. 7, in this embodiment, when a record (Key=A001) of the help event management master 106a in which JobID=order input, ControlID=product code, and MessageCD=E00001 are set is identified, manual-format help is displayed based on the help article linking master 106b.

[0084] Moreover, an example of the most likely candidate display control in this embodiment will be described with reference to Fig. 8. Fig. 8 is a diagram showing an example of the most likely candidate display control in this embodiment.

[0085] As shown in Fig. 8, in this embodiment, a record of the help-related article management master 106e in which the Key of the record of the target help event management master 106a is set as the ParentKey is acquired, and if the user has the authority to view the article based on the viewing authority master 106d, a preview of the most likely candidate of the help is displayed. For example, as shown in Fig. 8, in this embodiment, when a record (Key = A002) of the help event management master 106a in which JobID = order input, ControlID = product code, and MessageCD = E00002 are specified, an article with a header ID: H003 set in the record with the smallest order (Key = D001) is displayed as the most likely candidate based on the help-related article management master 106e.

[0086] Moreover, an example of wizard display control in this embodiment will be described with reference to Fig. 9. Fig. 9 is a diagram showing an example of wizard display control in this embodiment.

[0087] As shown in Fig. 9, in this embodiment, when a record of the help article wizard setting master 106c in which the Key of the record of the target help event management master 106a is set as the ParentKey is acquired, the wizard is displayed. For example, as shown in Fig. 9, in this embodiment, when a record (Key = A002) of the help event management master 106a in which JobID = Order input, ControlID = Product code, and MessageCD = E00002 are set is identified, the wizard (screen) set in the record (Key = E001) with the smallest order based on the help article wizard setting master 106c is displayed first.

[0088] Moreover, an example of wizard display control in this embodiment will be described with reference to Fig. 10. Fig. 10 is a diagram showing an example of wizard display control in this embodiment.

[0089] As shown in Fig. 10, in this embodiment, the wizards are repeatedly displayed until the specified article is displayed or until all the wizards set in the records of the acquired help article wizard setting master 106c are displayed. For example, as shown in Fig. 10, in this embodiment, if "Yes" is answered in the wizard of the record (Key = E001) set in the help article wizard setting master 106c and there is a viewing authority for the article "H003", the article "H003" is displayed because values ​​are stored in "YesSystemKBN" and "YesHeaderID", but if there is no viewing authority for the article "H003", the wizard of the record (Key = E002) set in the help article wizard setting master 106c is displayed, and the word "registration" stored in the "YesKeyword" set in the record (Key = E001) is used to search again within the search results, and the search results are reflected again. Also, as shown in FIG. 10, in this embodiment, if "No" is answered in the wizard of the record (Key=E001) set in the help article wizard setting master 106c, since no values ​​are stored in "NoSystemKBN" and "NoHeaderID", no article is displayed, and there is a wizard that is not displayed, the wizard of the record (Key=E002) set in the help article wizard setting master 106c is displayed, and the word "setting" stored in "NoKeyword" set in the record (Key=E001) is used to search again within the search results, and the search results are displayed again. Also, as shown in FIG. 10, in this embodiment, if "Yes" is answered in the wizard of the record (Key=E002) set in the help article wizard setting master 106c and the user has permission to view the article "H004", the article "H004" is displayed because values ​​are stored in "YesSystemKBN" and "YesHeaderID", but if the user does not have permission to view the article "H004", the word "set product" stored in "YesKeyword" set in the record (Key=E002) is used to search again within the search results, and the re-search result is reflected.Also, as shown in FIG. 10, in this embodiment, if "No" is answered in the wizard of the record (Key=E002) set in the help article wizard setting master 106c, no values ​​are stored in "NoSystemKBN" and "NoHeaderID", so there is no article to be displayed, and since there is no wizard that is not displayed, the wizard is not displayed, and since no value is stored in "NoKeyword" set in the record (Key=E002), the search results are not searched again and are displayed as is.

[0090] [4. Other embodiments] The present invention may be embodied in various different embodiments other than those described above within the scope of the technical concept set forth in the claims.

[0091] For example, among the processes described in the embodiments, all or part of the processes described as being performed automatically can be performed manually, or all or part of the processes described as being performed manually can be performed automatically using known methods.

[0092] In addition, the processing procedures, control procedures, specific names, registered data for each process, information including parameters such as search conditions, screen examples, and database configurations shown in this specification and drawings may be changed as desired unless otherwise specified.

[0093] Moreover, with regard to the related help automatic display device 100, the components shown in the figures are merely functional concepts, and the device does not necessarily have to be physically configured as shown in the figures.

[0094] For example, the processing functions of the related help automatic display device 100, particularly the processing functions performed by the control unit 102, may be realized in whole or in part by a CPU and a program interpreted and executed by the CPU, or may be realized as hardware using wired logic. The program is recorded in a non-transient computer-readable recording medium that contains programmed instructions for causing the information processing device to execute the processes described in this embodiment, and is mechanically read by the related help automatic display device 100 as necessary. That is, a computer program for giving instructions to the CPU in cooperation with the OS and performing various processes is recorded in a storage unit such as a ROM or HDD (Hard Disk Drive). This computer program is executed by being loaded into a RAM, and constitutes the control unit in cooperation with the CPU.

[0095] In addition, this computer program may be stored in an application program server connected to the associated help automatic display device 100 via any network, and it is also possible to download all or part of it as needed.

[0096] In addition, the program for executing the process described in this embodiment may be stored in a non-transient computer-readable recording medium, or may be configured as a program product. Here, the "recording medium" includes any "portable physical medium" such as a memory card, a Universal Serial Bus (USB) memory, a Secure Digital (SD) card, a flexible disk, a magneto-optical disk, a ROM, an Erasable Programmable Read Only Memory (EPROM), an Electrically Erasable and Programmable Read Only Memory (EEPROM (registered trademark)), a Compact Disk Read Only Memory (CD-ROM), a Magneto-Optical disk (MO), a Digital Versatile Disk (DVD), and a Blu-ray (registered trademark) Disc.

[0097] Moreover, a "program" is a data processing method written in any language or description method, and may be in any form, such as source code or binary code. Note that a "program" is not necessarily limited to a single configuration, but also includes a configuration that is distributed as a plurality of modules or libraries, and a program that achieves its function by cooperating with a separate program, such as an OS. Note that the specific configuration and reading procedure for reading a recording medium in each device shown in this embodiment, as well as the installation procedure after reading, may use well-known configurations and procedures.

[0098] The various databases etc. stored in the memory unit 106 are storage means such as memory devices such as RAM and ROM, fixed disk devices such as hard disks, flexible disks, and optical disks, and store various programs, tables, databases, and web page files etc. used for various processes and providing websites.

[0099] The related help automatic display device 100 may be configured as an information processing device such as a known personal computer or workstation, or may be configured as the information processing device to which any peripheral device is connected. The related help automatic display device 100 may be realized by installing software (including programs, data, etc.) that causes the device to realize the processing described in this embodiment.

[0100] Furthermore, the specific form of distribution and integration of the devices is not limited to that shown in the drawings, and all or part of them can be functionally or physically distributed and integrated in any unit according to various additions or functional loads. In other words, the above-mentioned embodiments can be implemented in any combination, or the embodiments can be implemented selectively. [Industrial Applicability]

[0101] The present invention is useful in all industries that utilize computer systems. [Explanation of symbols]

[0102] 100 Related Help Automatic Display Devices 102 Control section 102a Article display section 104 Communication interface section 106 Storage section 106a Help Event Management Master 106b Help Article Matching Master 106c Help Article Wizard Setting Master 106d Viewing authority master 106e Help Related Articles Management Master 106f Article Database 108 Input / Output Interface Section 112 Input Devices 114 Output Device 200 Servers 300 Network

Claims

1. A related help automatic display device including a storage unit and a control unit, The storage unit is a help event management storage means for storing a help event management master that is set by associating a key for identifying a record, a job ID indicating which job will activate the help, an event type indicating when the help will be activated, and a control ID indicating which item the help will be activated to control; a help article matching storage means for storing a help article matching master set by matching an article type indicating a type of the help article with a header ID indicating the article to be displayed; a help article wizard setting storage means for storing a help article wizard setting master that is set by associating the key, the header ID indicating the article to be displayed when the user selects a wizard, a keyword to be used in a help search after the user selects the wizard, and a message to be displayed in the wizard by the control unit; an article storage means for storing the article; Equipped with The control unit is an article display means for, when an event occurs, identifying the record in the help event management master that matches the event, and if a record in the help article linking master linked to the record in the help event management master cannot be identified, searching the article storage means based on the job, the item and / or the event to display the article in the help corresponding to the most likely search result, acquiring a record in the help article wizard setting master having the key of the record in the help event management master, displaying the wizard set in the record in the help article wizard setting master, and, if an answer is input by the user into the wizard, displaying the article in the help related to the timing of the occurrence of the event based on the answer; An automatic related help display device comprising:

2. The Help Article Wizard Setting Master is Furthermore, an order indicating priority is set. The article display means includes: The related help automatic display device described in claim 1, characterized in that the record of the help article wizard setting master having the key of the record of the help event management master is obtained, and when the event occurs, the wizard with the highest priority set in the record of the help article wizard setting master is displayed, and when the user inputs an answer to the wizard, the article of the help related to the timing of the occurrence of the event is displayed based on the answer.

3. The storage unit is a help-related article management storage means for storing a help-related article management master set by linking the article type indicating the type of the help article, the header ID indicating the article to be displayed, and an order indicating a priority; Further comprising: The article display means includes: The related help automatic display device as described in claim 1 further characterized in that, when the event occurs, the article of the help with the highest priority that is related to the timing of the event occurrence is displayed based on the help event management master and the help related article management master.

4. The article display means includes: The related help automatic display device according to claim 3, further comprising: a record that sets the article type, the header ID, and the order of the article in the help corresponding to the search result, and that registers the record in the help related article management master.

5. When the event occurs, 3. The related help automatic display device according to claim 1, wherein the related help automatic display device is activated when an item is input, a job is started, data is updated, data is deleted, an error occurs, or data is registered.

6. A related help automatic display method for causing a related help automatic display device having a storage unit and a control unit to execute the method, The storage unit is a help event management storage means for storing a help event management master that is set by associating a key for identifying a record, a job ID indicating which job will activate the help, an event type indicating when the help will be activated, and a control ID indicating which item the help will be activated to control; a help article matching storage means for storing a help article matching master set by matching an article type indicating a type of the help article with a header ID indicating the article to be displayed; a help article wizard setting storage means for storing a help article wizard setting master that is set by associating the key, the header ID indicating the article to be displayed when the user selects a wizard, a keyword to be used in a help search after the user selects the wizard, and a message to be displayed in the wizard by the control unit; an article storage means for storing the article; Equipped with The control unit executes an article display step of, when an event occurs, identifying the record in the help event management master that matches the event, and if a record in the help article linking master linked to the record in the help event management master cannot be identified, searching the article storage means based on the job, the item and / or the event to display the article in the help corresponding to the most likely search result, acquiring a record in the help article wizard setting master having the key of the record in the help event management master, displaying the wizard set in the record in the help article wizard setting master, and if an answer is input by the user into the wizard, displaying the article in the help related to the timing of the event occurrence based on the answer; 13. A method for automatically displaying related help, comprising:

7. A related help automatic display program for causing a related help automatic display device having a storage unit and a control unit to execute the program, The storage unit is a help event management storage means for storing a help event management master that is set by associating a key for identifying a record, a job ID indicating which job will activate the help, an event type indicating when the help will be activated, and a control ID indicating which item the help will be activated to control; a help article matching storage means for storing a help article matching master set by matching an article type indicating a type of the help article with a header ID indicating the article to be displayed; a help article wizard setting storage means for storing a help article wizard setting master that is set by associating the key, the header ID indicating the article to be displayed when the user selects a wizard, a keyword to be used in a help search after the user selects the wizard, and a message to be displayed in the wizard by the control unit; an article storage means for storing the article; Equipped with In the control unit, an article display step of, when an event occurs, identifying the record in the help event management master that matches the event, and if a record in the help article linking master linked to the record in the help event management master cannot be identified, searching the article storage means based on the job, the item and / or the event to display the article in the help corresponding to the most likely search result, acquiring a record in the help article wizard setting master having the key of the record in the help event management master, displaying the wizard set in the record in the help article wizard setting master, and if an answer is input by the user into the wizard, displaying the article in the help related to the timing of the event occurrence based on the answer; Related help auto display program for running.

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