Check-in support system and check-in support method

Abstract

To provide a check-in support system and a check-in support method for further reducing the labor of check-in procedures for customers. [Solution] A method executed by a system that assists check-in procedures, including a first device accepting a reservation, a first device accepting a designation for check-in assistance, a first device transmitting pre-check-in data to a second device, a check-in unit reading a code image displayed on a mobile terminal and extracting customer identifying information from the code image and transmitting it to the second device, a second device extracting guest information from the pre-check-in data based on the customer identifying information and transmitting it to a terminal device of the accommodation facility, and a terminal device accepting input of an approval operation for the check-in procedure from a relevant party who has confirmed the guest information, and transmitting data to the effect that the check-in procedure has been approved to the second device.

Description

[Technical field]

[0001] The present disclosure relates to a check-in assistance system and a check-in assistance method. [Background technology]

[0002] JP 2024-2612 A (Patent Document 1) describes a check-in assistance method in a system having a headquarters system having a reservation management server that manages accommodation reservations at a plurality of accommodation facilities in association with customer membership information, and a store system provided in each accommodation facility where accommodation reservations are managed by the reservation management server, in which the headquarters system executes the steps of storing customer facial image data in association with the membership information, extracting guests for each accommodation facility from the accommodation reservations managed by the reservation management server, and creating feature point data for facial authentication from the facial image data of the customers corresponding to each accommodation facility for the guests for each of the extracted accommodation facilities and transmitting the feature point data to the corresponding accommodation facility, and the store system executes the steps of storing the feature point data for facial authentication transmitted from the headquarters system, and using the stored feature point data for facial authentication to perform facial authentication of a facial image of a person wishing to check in that has been photographed by a check-in device equipped with an imaging means, and sharing the results of the facial authentication with the check-in device. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2024-2612 A Summary of the Invention [Problem to be solved by the invention]

[0004] One of the objectives of a specific embodiment of the present disclosure is to further reduce the hassle of customer check-in procedures. [Means for solving the problem]

[0005] [1] A check-in assistance method according to one aspect of the present disclosure includes: 1. A method implemented in a system for assisting check-in procedures, comprising: The first information processing device accepts a reservation for accommodation at a customer's accommodation facility via a website. and transmits reservation data indicating the contents of the reservation to the second information processing device. The first step is to The first information processing device, before Check-in assistance at accommodation facilities If the customer requests it, the customer can specify the check-in assistance together with the reservation acceptance. Accepting 2 Steps and The first information processing device, When the above-mentioned check-in assistance designation is accepted, Generate advance check-in data including at least customer identification information, which is information that can identify the customer, and guest information, which is information necessary for check-in procedures, and transmit the advance check-in data The above The second information processing device 3 Steps and a fourth step of the second information processing device storing the reservation data in a reservation DB; a fifth step of storing the advance check-in data in a check-in DB by the second information processing device when the advance check-in data is transmitted; A check-in unit installed at the accommodation facility displays a code image on a mobile terminal carried by the customer, the code image including the customer identification information. and indicates the membership card of said customer. reading the code image, extracting the customer identification information from the code image, and transmitting the customer identification information to the second information processing device; 6 Steps and The second information processing device, transmitted from the check-in unit Based on the customer specific information The check-in DB is searched, and if the advance check-in data corresponding to the customer identified by the customer identification information is present, extracting the lodger information from the advance check-in data corresponding to the customer and transmitting the lodger information to a terminal device installed in the accommodation facility; 7 Steps and the terminal device accepts an input of an approval operation for the check-in procedure from a person related to the accommodation facility who has confirmed the lodger information, and transmits data indicating that the check-in procedure has been approved to the second information processing device; 8 Steps and The check-in assistance method includes the following steps. [2] A check-in assistance system according to one aspect of the present disclosure includes: A system for supporting check-in procedures, comprising: A system for supporting check-in procedures, comprising: A first information processing device; It has a reservation database and a check-in database. a second information processing device connected to the first information processing device so as to be able to communicate with each other; A terminal device that is installed in an accommodation facility and is connected to each of the first information processing device and the second information processing device so as to be able to communicate with each other; a check-in unit installed at the accommodation facility and connected to the terminal device; Including, The first information processing device is customer Accepting reservations for guests at accommodations via the website a means for transmitting reservation data indicating the contents of the reservation to the second information processing device; before Check-in assistance at accommodation facilities a means for accepting a designation of the check-in assistance together with the acceptance of the reservation when the customer desires the check-in assistance; When the above-mentioned check-in assistance designation is accepted, Generate advance check-in data including at least customer identification information, which is information that can identify the customer, and guest information, which is information necessary for check-in procedures, and transmit the advance check-in data The above A means for transmitting to the second information processing device and, having The check-in unit includes: before A code image displayed on a mobile terminal held by the customer, the code image including the customer identification information and indicates the membership card of said customer. A means for reading the code image, extracting the customer specific information from the code image, and transmitting the customer specific information to the second information processing device. and, having The second information processing device is A means for storing the reservation data transmitted from the first information processing device in the reservation DB; a means for storing the advance check-in data in the check-in DB when the advance check-in data is transmitted from the first information processing device; transmitted from the check-in unit Based on the customer specific information Search the check-in database , If there is advance check-in data corresponding to the customer identified by the customer identification information, A means for extracting the lodger information from the advance check-in data corresponding to the customer and transmitting the lodger information to the terminal device. and, having The terminal device has a means for receiving an input of an approval operation for the check-in procedure from a person related to the accommodation facility who has confirmed the lodger information, and transmitting data indicating that the check-in procedure has been approved to the second information processing device. It is a check-in support system.

[0006] According to the above configuration, the check-in process for customers can be made less time-consuming. [Brief description of the drawings]

[0007] [Figure 1] FIG. 1 is a block diagram showing the configuration of an accommodation management system according to an embodiment. [Diagram 2] FIG. 2 is a block diagram showing an example of the configuration of the online reservation management server 10. As shown in FIG. [Diagram 3] FIG. 3 is a block diagram showing an example of the configuration of the accommodation management server 11. As shown in FIG. [Figure 4] FIG. 4 is a schematic perspective view showing an example of the configuration of the check-in unit 14. As shown in FIG. [Diagram 5] FIG. 5 is a diagram illustrating an example of a data structure of reservation data. [Figure 6] Fig. 6(A) is a diagram for explaining an example of the data structure of advance check-in data, and Fig. 6(B) is a diagram for explaining an example of the data structure of push notification target data. [Figure 7] FIG. 7 is a diagram showing an example of a display on the customer's mobile terminal 2 when making a reservation. [Figure 8] FIG. 8 is a diagram showing an example of a membership card displayed on the customer's mobile terminal 2. [Figure 9] FIG. 9 is a flowchart showing an operation procedure for information processing from reservation to check-in in the customer management system of this embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0008] Fig. 1 is a block diagram showing the configuration of an accommodation management system according to an embodiment. The accommodation management system 1 is for managing customer accommodation at accommodation facilities such as hotels and inns, specifically for processing information related to reservation procedures, check-in procedures, check-out procedures, etc. In this specification, the accommodation management system 1 corresponds to a "check-in support system." Below, a detailed explanation will be given mainly of the check-in procedures.

[0009] The accommodation management system 1 is communicably connected to a customer terminal device 2 via a communication line 3 such as the Internet. The accommodation management system 1 comprises an online reservation management server 10, an accommodation management server 11, a staff terminal 13, and a check-in unit 14.

[0010] In this embodiment, it is assumed that the staff terminal 13 and the check-in unit 14 are installed within the accommodation facility, and the online reservation management server 10 and the accommodation management server 11 are installed at a location outside the accommodation facility (e.g., a data center). The customer's terminal device 2 is a portable information processing device, such as a smartphone. In this embodiment, it is assumed that application software (so-called apps) provided by the accommodation facility is installed on the customer's terminal device 2.

[0011] The online reservation management server 10 and the accommodation management server 11 are connected to each other so that they can communicate with each other via a communication line 3 (or other dedicated line is also acceptable). In this embodiment, it is assumed that the online reservation management server 10 and the accommodation management server 11 are installed in different facilities, but they may be installed in the same facility. The accommodation management server 11 may also be installed in the accommodation facility. In that case, the accommodation management server 11 and the staff terminal 13 are connected to each other so that they can communicate with each other via an in-house network. Furthermore, the staff terminal 13 and the check-in unit 14 are connected to each other so that they can communicate with each other via a network (LAN) installed in the accommodation facility, for example.

[0012] The online reservation management server 10 is a computer system (i.e., information processing device) whose actual management and operation is outsourced to an external company, etc., with the business entity that operates multiple accommodation facilities having external responsibility for the content of the services provided, and is installed, for example, in a data center of the external company, etc. that has been outsourced for management, etc. This online reservation management server 10 has functions such as providing a website on the Internet for customers to make reservations for accommodation facilities, a function to manage customer data, and a function to notify (send) information to customers who plan to stay using webmail, etc.

[0013] The accommodation management server 11 is a computer system (i.e., information processing device) for managing reservations, such as receiving data indicating details of the reservation (hereinafter referred to as "reservation data") from the online reservation management server 10 via the communication line 3 when a reservation for an accommodation is made on a website operated by the online reservation management server 10, and storing the reservation data in a database. The accommodation management server 11 also processes information regarding check-in procedures, check-out procedures, etc. of customers at accommodation facilities operated by the business entity.

[0014] The staff terminal 13 is communicably connected to the online reservation management server 10 and the accommodation management server 11 via the communication line 3, and is an information terminal used by the accommodation staff to display customer data, reservation data, etc., or to input and modify information as appropriate. The staff terminal 13 can be configured, for example, by running a predetermined program (software) on a general personal computer equipped with an input unit, a display unit, etc. Note that the function of performing processing with the online reservation management server 10, etc., and the function of performing processing related to the accommodation facility's system, such as processing with the check-in unit 14, may be separated, and a staff terminal for each function may be provided.

[0015] The check-in unit 14 is installed at the front desk of the accommodation facility and is a unit used by customers to carry out the check-in procedure themselves without the assistance of accommodation facility staff. In this embodiment, as will be described in detail later, the check-in procedure can be easily completed by presenting information such as a code image displayed on the terminal device 2 carried by the customer to the check-in unit 14.

[0016] Each of the above-mentioned online reservation management server 10 and accommodation management server 11 can be configured using a computer system equipped with a processor that processes information by executing a program, a ROM that stores basic control programs etc., a RAM that temporarily stores data necessary for the processor's information processing, a storage device for storing data, etc. Below, the configuration of the online reservation management server 10 and accommodation management server 11 will be explained using functional blocks that focus on each function realized by executing a program in the processor.

[0017] 2 is a block diagram showing an example of the configuration of the online reservation management server 10. The online reservation management server 10 includes a control unit 20, a communication unit 21, a member database (DB) 22, and a push notification DB .

[0018] The control unit 20 controls the overall operation of the online reservation management server 10, such as storing information about customers who have previously registered as members in the member DB 22 and correcting the information as necessary, and is composed of a reservation processing unit 24 and a notification processing unit 25.

[0019] The communication unit 21 performs processing for the control unit 20 to communicate information with the accommodation management server 11, etc. Specifically, the communication unit 21 performs processing for transmitting data handed over from the control unit 20, receiving data transmitted from the accommodation management server 11, etc. and handing it over to the control unit 20, etc.

[0020] The member DB22 is a storage device that stores member data, which is data showing information about customers who have registered as members. Examples of member information include a member ID (identification code) assigned to each customer, a membership card image, name, address, telephone number, and email address. In addition, in the case of a so-called corporate member, information about the company to which the customer belongs is also stored as member information.

[0021] The push notification DB 23 is a storage device that receives push notification target data transmitted from the accommodation management server 11 from the notification processing unit 25 of the control unit 20 and stores the push notification target data. The push notification target data will be described in detail later.

[0022] The reservation processing unit 24 has functions such as operating a website on the Internet through which customers can make reservations for accommodation, and transferring reservation data for reservations made via that website to the accommodation management server 11.

[0023] The notification processing unit 25 has a function of notifying (sending) information to a customer who plans to stay at the hotel at a specified timing (for example, a specified time on the day before the stay) using the push notification function based on the push notification target data handed over from the reservation management server 12 to the customer's terminal device 2.

[0024] 3 is a block diagram showing an example of the configuration of the accommodation management server 11. The accommodation management server 11 includes a control unit 30, a communication unit 31, a reservation DB 32, and a check-in DB 33.

[0025] The control unit 30 controls the overall operation of the accommodation management server 11, such as storing customer reservation data in the reservation DB 32 and storing advance check-in data, which is data indicating information regarding self-check-in by customers, in the check-in DB 33, and is composed of a reservation DB management unit 34, a push notification target data generation unit 35, and a check-in DB management unit 36.

[0026] The communication unit 31 performs processing for the control unit 30 to communicate information with the online reservation management server 10, etc. Specifically, the communication unit 31 performs processing to transmit data handed over from the control unit 30, and processing to receive data sent from the reservation management server 12 and hand it over to the control unit 20.

[0027] The reservation DB 32 is a storage device that receives reservation data delivered from the online reservation management server 10 from the reservation DB management unit 34 of the control unit 30 and stores the reservation data. Examples of reservation data include the member ID, name, address, telephone number, email address, reservation date, reserved facility, accommodation details (single, twin, etc.) of the person making the reservation. In addition, in the case of a so-called corporate member, information about the company to which the customer belongs is also stored as member information.

[0028] Check-in DB 33 is a storage device that stores advance check-in data, which is data summarizing, when a customer desires a simplified check-in procedure, that request and information necessary for checking in. The advance check-in data is transmitted from online reservation management server 10, received by communication unit 31, and stored in check-in DB 33 by check-in DB management unit 36.

[0029] The reservation DB management unit 34 manages reservation data, such as by storing the reservation data transferred from the online reservation management server 10 in the reservation DB 32 .

[0030] The push notification target data generation unit 35 generates push notification target data based on the reservation data stored in the reservation DB 32 and the advance check-in data stored in the check-in DB 33. The generated push notification target data is transmitted to the online reservation management server 10 via the communication unit 31.

[0031] The check-in DB management unit 36 ​​manages the advance check-in data, for example by storing the advance check-in data delivered from the online reservation management server 10 in the check-in DB 33 .

[0032] 4 is a schematic perspective view showing a configuration example of the check-in unit 14. The check-in unit 14 in the illustrated example includes a display unit 40 with a touch panel, a two-dimensional code reading unit 41, and a credit card payment unit 42.

[0033] The display unit 40 displays various information for the check-in procedure. For example, the display unit 40 displays information that prompts the customer to display a two-dimensional code on the terminal device 2 and hold the two-dimensional code over the two-dimensional code reader 41. In addition, when the customer's name and accommodation details (date, plan, etc.) are identified by holding the two-dimensional code over the two-dimensional code reader 41, the information is displayed on the display unit 40.

[0034] The two-dimensional code reading unit 41 includes an optical scanner and the like, and reads the two-dimensional code displayed on the customer's terminal device 2 and extracts the information contained in the two-dimensional code.

[0035] The credit card settlement section 42 is used when a customer pays for his / her stay with a credit card, and is equipped with input keys, a credit card slot, and the like.

[0036] FIG. 5 is a diagram for explaining an example of the data configuration of reservation data. The reservation data includes data such as a store code, which is information for identifying an accommodation facility, a parent number (parent number No.), a reservation number (reservation No.), a check-in date, the number of nights, the number of people, a plan code, which is information for identifying an accommodation plan, the number of rooms, a guest name (katakana), which is information in which the name of the guest is written in katakana, a reservation person name (katakana), which is information in which the name of the person making the reservation is written in katakana, a telephone number, a mobile number (mobile phone number), an email address, and an arrival time. Note that only the main data are listed above, but other data may also be included as appropriate. The reservation data is generated by the reservation processing unit 24 of the control unit 20 of the online reservation management server 10.

[0037] FIG. 6(A) is a diagram for explaining an example of the data configuration of advance check-in data. Advance check-in data includes at least information that can identify a customer (customer identification information) and guest information that is information necessary for check-in procedures, and includes information such as the guest's name (furigana), sex, address (zip code), address (prefecture), address (city, town, village), address (number), telephone number, mobile phone number (mobile phone number), date of birth, occupation, previous lodging place, destination, check-in date, and number of nights. Advance check-in data is generated by the reservation processing unit 24 of the control unit 20 of the online reservation management server 10. Among the various pieces of information, the guest's name (furigana), sex, address (zip code), address (prefecture), address (city, town, village), address (number), telephone number, mobile phone number (mobile phone number), date of birth, occupation, and the like can be extracted from the member data stored in the member DB 22. Information such as the check-in date and number of nights can be extracted from the reservation data. Information other than required information such as name and address (e.g., previous lodging place, destination place, etc.) may be left blank.

[0038] 6(B) is a diagram for explaining an example of the data configuration of push notification target data. The push notification target data includes information such as a parent number (parent number No.), a child number (child number No.), and a check-in date. The push notification target data is generated by the push notification target data generation unit 35 of the control unit 30 of the accommodation management server 11. The information on the parent number and check-in date can be extracted from the reservation data.

[0039] FIG. 7 is a diagram showing an example of the display on a customer's mobile terminal 2 when making a reservation. This shows a specific example of information that is displayed on the screen when completing a reservation after selecting an accommodation plan and specifying the dates of stay. This information is displayed on the screen of the mobile terminal 2 based on data sent to the mobile terminal 2 by the reservation processing unit 24 of the online reservation management server 10 via the communication line 3. It is assumed here that the customer (Mr. △△△△ in the illustrated example) has already signed in (logged in) to the reservation website using his / her member ID and password.

[0040] The screen includes a display section 50 which is touched when the customer's membership card is to be displayed, a display section 51 which is touched when selecting the payment method for the accommodation fee, a display section 52 which is touched when selecting whether or not to perform advance check-in, a display section 53 which is touched when finalizing the reservation procedure, etc. A customer who desires a simple check-in procedure can specify advance check-in (check-in assistance) by selecting the option to "perform" advance check-in on display section 52.

[0041] FIG. 8 is a diagram showing an example of a membership card displayed on a customer's mobile terminal 2. The screen includes a display section 54 that displays a two-dimensional code including information that can identify the customer (customer identification information), and a display section 55 that displays an identification code assigned to each customer. The customer's name can be used as the customer identification information included in the two-dimensional code, for example. By specifying that the customer wishes to check in in advance, the customer can automatically complete the check-in procedure on the day of their stay by having the check-in unit 14 read this two-dimensional code.

[0042] 9 is a flowchart showing the operation procedure of the information processing from reservation to check-in in the customer management system of this embodiment. Note that the order of each process shown here can be changed as long as no contradiction or inconsistency occurs in the results of the information processing, and other processes not explicitly shown here can also be added.

[0043] The reservation processing unit 24 of the online reservation management server 10 performs processing to accept a reservation for accommodation in response to information input from the mobile terminal 2 operated by the customer (step S11). Specifically, information required for a reservation, such as the accommodation plan, accommodation dates, and guest name, is accepted. If the customer is a registered member and has signed in to the reservation site, input of the guest name, etc., can be omitted. At this time, a customer who wishes to check in early selects an option to that effect (see FIG. 7). If early check-in is specified, the online reservation management server 10 accepts the specification of early check-in along with the reservation.

[0044] The reservation processing unit 24, which has accepted the reservation for accommodation, generates reservation data indicating the details of the reservation and transmits the reservation data to the accommodation management server 11 via the communication unit 21 (step S12). The transmitted reservation data is received by the reservation DB management unit 34 of the control unit 30 via the communication unit 31 of the accommodation management server 11 and stored in the reservation DB 32.

[0045] Furthermore, if a request for advance check-in is specified (step S13; YES), the reservation processing unit 24 generates advance check-in data and transmits the advance check-in data to the accommodation management server 11 via the communication unit 21 (step S14). The transmitted advance check-in data is received by the check-in DB management unit 36 ​​via the communication unit 31 of the accommodation management server 11 and stored in the check-in DB 33.

[0046] The push notification target data generation unit 35 of the accommodation management server 11 extracts guests who will be staying the day before the stay at a predetermined time (for example, 12:00 every day), generates push notification target data, and transmits this to the online reservation management server 10 (step S15). The transmitted push notification target data is received by the notification processing unit 25 of the online reservation management server 10 and stored in the push notification DB 23. The notification processing unit 25 also identifies customers who plan to stay the next day based on this push notification target data, and transmits accommodation information text, images, etc. to the terminal device 2 of these customers using the push notification function of the application software.

[0047] Then, on the day of the stay, the customer has the two-dimensional code reader 41 of the check-in unit 14 read the membership card (two-dimensional code) that the customer has displayed on his / her mobile terminal 2. The check-in unit 14 extracts the customer identification information (the customer's name in this embodiment) from the read two-dimensional code and sends the customer identification information to the staff terminal 13. The staff terminal 13 sends the customer's name data, which is the customer identification information, to the accommodation management server 11. The check-in DB management unit 36 ​​of the accommodation management server 11 searches the check-in DB based on the customer's name, which is the customer identification information, and if the corresponding pre-check-in data is found, sends the contents to the staff terminal 13. The staff terminal 13 completes the check-in procedure based on the delivered pre-check-in data (step S16). Completion of the check-in procedure here means, for example, that the staff member confirms the contents of the pre-check-in data displayed on the screen of the staff terminal 13 and approves the check-in of the customer by performing a predetermined operation. When the check-in is approved, data indicating that is sent from the staff terminal 13 to the accommodation management server 11.

[0048] That is, in this embodiment, the staff terminal 13 can automatically receive various guest information such as the customer's name, address, and telephone number, which is required for the check-in procedure, by referring to the advance check-in data, so the customer does not have to do anything special when checking in other than holding the two-dimensional code on their membership card over the check-in unit 14. In other words, from the customer's perspective, the check-in procedure for the customer is automatically completed when the membership card is read using the two-dimensional code.

[0049] If advance check-in is not specified (step S13; NO), normal check-in procedures are carried out on the day of the stay (step S17). That is, for example, the front desk staff or the check-in unit 14 performs procedures such as the customer providing the necessary information for check-in, such as the customer's name, and payment of the fee.

[0050] According to the above embodiment, a customer need only specify "advance check-in" when making a reservation, and on the day of their stay, the check-in procedure can be completed by holding their membership card (two-dimensional code) over the check-in unit 14, thereby further reducing the hassle of the check-in procedure.

[0051] The present disclosure is not limited to the contents of the above-mentioned embodiment, and various modifications can be made within the scope of the gist of the present disclosure. For example, the above-mentioned embodiment is described on the assumption that the customer uses the mobile terminal 2 to make a reservation for accommodation, but the reservation for accommodation may be made using a personal computer other than a mobile terminal. In addition, in the above-mentioned embodiment, the online reservation management server 10 and the accommodation management server 11 are physically separated, but the functions of these may be integrated into one server (information processing device). In addition, in the above-mentioned embodiment, the customer's name is used as an example of customer identification information, but the customer's telephone number (including mobile number) may be used as customer identification information. In other words, any information that can uniquely identify a customer can be used as customer identification information. [Explanation of symbols]

[0052] 1: Accommodation management system (check-in support system) 2. Mobile devices 3: Communication lines 10: Online reservation management server 11: Accommodation management server 13: Staff terminal 14: Check-in unit 20: Control unit 21: Communications Department 22: Member DB 23: Push notification database 24: Reservation processing unit 25: Notification processing unit 30: Control unit 31: Communications Department 32: Reservation DB 33: Check-in DB 34: Reservation DB Management Department 35: Push notification target data generation unit 36: Check-in DB Management Department 40: Display section 41: Two-dimensional code reader 42: Credit card payment department

Claims

1. 1. A method implemented in a system for assisting check-in procedures, comprising: A first step in which a first information processing device accepts a reservation for a stay at an accommodation facility from a customer via a website and transmits reservation data indicating the details of the reservation to a second information processing device; a second step of the first information processing device accepting a designation of check-in assistance together with the acceptance of the reservation when the customer desires check-in assistance at the accommodation facility; a third step of generating pre-check-in data including at least customer identification information that is information capable of identifying the customer and guest information that is information required for check-in procedures, when the first information processing device accepts the designation of the check-in assistance, and transmitting the pre-check-in data to the second information processing device; a fourth step of the second information processing device storing the reservation data in a reservation DB; a fifth step of storing the advance check-in data in a check-in DB by the second information processing device when the advance check-in data is transmitted; a sixth step in which a check-in unit installed in the accommodation facility reads a code image displayed on a mobile terminal carried by the customer, the code image including the customer identification information and indicating the customer's membership card, extracts the customer identification information from the code image, and transmits the customer identification information to the second information processing device; a seventh step in which the second information processing device searches the check-in DB based on the customer identification information transmitted from the check-in unit, and if the advance check-in data corresponding to the customer identified by the customer identification information is present, extracts the lodger information from the advance check-in data corresponding to the customer, and transmits the lodger information to a terminal device installed at the accommodation facility; an eighth step of the terminal device accepting an input of an approval operation for the check-in procedure from a person related to the accommodation facility who has confirmed the lodger information, and transmitting data indicating that the check-in procedure has been approved to the second information processing device; A check-in assistance method including:

2. The customer identification information is the name of the customer, The guest information includes at least the name of the customer. The check-in assistance method according to claim 1 .

3. the customer identification information is the customer's telephone number; The guest information includes at least the customer's telephone number. The check-in assistance method according to claim 1 .

4. The guest information further includes the date of stay of the customer. The check-in assistance method according to claim 2 or 3.

5. The code image is an image including a two-dimensional code. The check-in assistance method according to claim 1 .

6. A system for supporting check-in procedures, comprising: A first information processing device; a second information processing device having a reservation DB and a check-in DB and connected to the first information processing device so as to be able to communicate with each other; A terminal device that is installed in an accommodation facility and is connected to each of the first information processing device and the second information processing device so as to be able to communicate with each other; a check-in unit installed at the accommodation facility and connected to the terminal device; Including, The first information processing device is a means for accepting a reservation for a stay at a customer's accommodation facility via a website and transmitting reservation data indicating the contents of the reservation to the second information processing device; a means for accepting a request for check-in assistance at the accommodation facility together with the reservation when the customer requests the check-in assistance; a means for generating advance check-in data including at least customer identification information that is information capable of identifying the customer and lodger information that is information required for check-in procedures when the request for check-in assistance is accepted, and transmitting the advance check-in data to the second information processing device; having The check-in unit includes: a means for reading a code image displayed on a portable terminal held by the customer, the code image including the customer identification information and indicating the membership card of the customer, extracting the customer identification information from the code image, and transmitting the customer identification information to the second information processing device; having The second information processing device is a means for storing the reservation data transmitted from the first information processing device in the reservation DB; a means for storing the advance check-in data in the check-in DB when the advance check-in data is transmitted from the first information processing device; a means for searching the check-in DB based on the customer identification information transmitted from the check-in unit, and if the advance check-in data corresponding to the customer identified by the customer identification information is present, extracting the lodger information from the advance check-in data corresponding to the customer, and transmitting the lodger information to the terminal device; having the terminal device has a means for receiving an input of an approval operation for a check-in procedure from a person related to the accommodation facility who has confirmed the lodger information, and transmitting data indicating that the check-in procedure has been approved to the second information processing device; Check-in support system.

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