Service providing device, service providing method and service providing program

Abstract

To strengthen collaboration with affiliated stores by utilizing the biometric information of residents managed by the facility. [Solution] The service providing device comprises: an acquisition means for acquiring biometric information of a user of a facility whose usage is controlled by a first biometric authentication when the user engages in a specified consumption activity at a store affiliated with the facility; an authentication control means for controlling a second biometric authentication based on the acquired biometric information and the biometric information used for the first biometric authentication; and a payment control means for processing a payment amount corresponding to the consumption activity permitted upon successful completion of the second biometric authentication using payment information used to pay the usage fee incurred periodically when using the facility.

Description

[Technical Field]

[0001] The present invention relates to a service providing device, a service providing method, and a service providing program, and more particularly to a service providing device, a service providing method, and a service providing program for providing a service. [Background technology]

[0002] The following Patent Documents 1 to 3 disclose technologies for collecting multiple fees at apartment complexes and accommodation facilities in a consolidated manner. Patent Document 1 discloses technology related to a collection agency in which the management company collects the fees for online purchases made by apartment complex residents on a shopping site affiliated with the management company, along with the apartment complex management fee, and pays the purchase fees to the site. Patent Document 2 discloses technology in which biometric authentication is used to use services within a hotel and make purchases at a convenience store, and the fees and purchases are paid together with the room fee. Patent Document 3 discloses technology that allows guests at accommodation facilities to pay for room service and accommodation fees together at check-out. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2002-074040 [Patent Document 2] Japanese Patent Application Laid-Open No. 2002-207947 [Patent Document 3] Japanese Patent Application Laid-Open No. 2002-366672 Summary of the Invention [Problem to be solved by the invention]

[0004] In this way, it is possible to use biometric authentication to restrict entry to apartment complexes. At home In this regard, there is a need to strengthen cooperation with affiliated stores.

[0005] The present disclosure has been made to solve such problems, apartment complex The present invention aims to provide a service providing device, a service providing method, and a service providing program for strengthening cooperation with affiliated stores by utilizing biometric information of residents managed by the store. [Means for solving the problem]

[0006] A service providing device according to a first aspect of the present disclosure includes: Usage is controlled by the first biometric authentication Apartment dwellers However, apartment complex When you make a specific purchase at a partner store, Residents an acquisition means for acquiring biometric information; an authentication control means for controlling a second biometric authentication based on the acquired biometric information and the biometric information used in the first biometric authentication; a payment amount according to the consumption behavior permitted upon success of the second biometric authentication; the amount obtained by deducting at least a portion of the electronic value information assigned in accordance with the past consumption behavior of the resident from the apartment complex. Used to pay the usage fees that occur periodically when using Withdrawal from account information a payment control means for performing payment processing by Equipped with.

[0007] A service providing method according to a second aspect of the present disclosure includes: The computer Usage is controlled by the first biometric authentication Apartment dwellers However, apartment complex When you make a specific purchase at a partner store, Residents Acquire biometric information of controlling second biometric authentication based on the acquired biometric information and the biometric information used in the first biometric authentication; a payment amount according to the consumption behavior permitted upon success of the second biometric authentication; the amount obtained by deducting at least a portion of the electronic value information assigned in accordance with the past consumption behavior of the resident from the apartment complex. Used to pay the usage fees that occur periodically when using Withdrawal from account information Payment processing is carried out by

[0008] A service providing program according to a third aspect of the present disclosure includes: Usage is controlled by the first biometric authentication Apartment dwellers However, apartment complex When you make a specific purchase at a partner store, Residents A process of acquiring biometric information of the a process of controlling a second biometric authentication based on the acquired biometric information and the biometric information used in the first biometric authentication; a payment amount according to the consumption behavior permitted upon success of the second biometric authentication; the amount obtained by deducting at least a portion of the electronic value information assigned in accordance with the past consumption behavior of the resident from the apartment complex. Used to pay the usage fees that occur periodically when using Withdrawal from account information and processing a payment process by to be executed by the computer. [Effects of the Invention]

[0009] With this disclosure, apartment complex It is possible to provide a service providing device, a service providing method, and a service providing program for strengthening cooperation with affiliated stores by utilizing biometric information of residents managed by the store. [Brief explanation of the drawings]

[0010] [Figure 1] 1 is a block diagram showing a configuration of a service providing device according to a first embodiment of the present invention. [Figure 2] 1 is a flowchart showing the flow of a service providing method according to the first embodiment. [Figure 3] FIG. 10 is a block diagram showing the overall configuration of a service providing system according to a second embodiment. [Figure 4] FIG. 10 is a block diagram showing the configuration of an authentication device according to a second embodiment. [Figure 5] 10 is a flowchart showing the flow of face information registration processing according to the second embodiment. [Figure 6] 10 is a flowchart showing the flow of face authentication processing according to the second embodiment. [Figure 7]FIG. 10 is a block diagram showing the configuration of an authentication terminal according to the second embodiment. [Figure 8] FIG. 10 is a block diagram showing the configuration of a store terminal according to the second embodiment. [Figure 9] FIG. 10 is a block diagram showing the configuration of a service providing device according to a second embodiment. [Figure 10] 10 is a flowchart showing the flow of a point giving process according to the second embodiment. [Figure 11] 10 is a flowchart showing the flow of collection agency processing according to the second embodiment. [Figure 12] 11 is a flowchart showing the flow of a usage suggestion process according to the third embodiment. [Figure 13] FIG. 10 is a block diagram showing the configuration of a service providing device according to a fourth embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0011] Hereinafter, embodiments of the present disclosure will be described in detail with reference to the drawings. In each drawing, the same or corresponding elements are designated by the same reference numerals, and for clarity of explanation, duplicate explanations will be omitted as necessary.

[0012] <Embodiment 1> FIG. 1 is a block diagram showing the configuration of a service providing device 1 according to the first embodiment. The service providing device 1 is an information processing device for providing services to residents of an apartment complex whose use is controlled by first biometric authentication, according to their consumption behavior when they successfully pass second biometric authentication at an affiliated store. Here, the first biometric authentication and the second biometric authentication are performed by referring to a common database that manages biometric information. The service providing device 1 is connected to a network (not shown). The network may be wired or wireless. The network is also connected to at least an authentication terminal (locking system, not shown) installed in the apartment complex and a store terminal installed in an affiliated store of the apartment complex. The authentication terminal is installed at the entrance to a predetermined area within the apartment complex and restricts entry to the area based on the first biometric authentication (performed by the service providing device 1). The authentication terminal can unlock the entrance in response to a unlocking instruction from the service providing device 1. The store terminal acquires biometric information (for performing second biometric authentication) from consumers (such as residents) to permit consumption behavior, and transmits the biometric information to the service providing device 1. The service providing device 1 is also connected to or has a built-in storage device (not shown) for storing consumption behavior history, which will be described later.

[0013] It is also assumed that the service providing device 1 manages biometric information of each resident of the apartment building. The biometric information is stored in a storage device (not shown) inside or outside the service providing device 1. The service providing device 1 performs a first biometric authentication of the resident's biometric information at the entrance to the apartment building or to the residence or common facility inside, and unlocks the entrance if the first biometric authentication is successful.

[0014] The service providing device 1 includes an acquisition unit 11, an authentication control unit 12, a registration unit 13, and a service providing unit 14. The acquisition unit 11 acquires biometric information of a resident of the above-mentioned apartment complex (to perform second biometric authentication) when the resident engages in a predetermined purchase behavior at a store affiliated with the apartment complex. The authentication control unit 12 controls the second biometric authentication based on the biometric information acquired by the acquisition unit 11 and the biometric information used for the first biometric authentication. Note that if biometric information of multiple people is stored in advance in the service providing device 1, the authentication control unit 12 performs authentication processing. Alternatively, if facial feature information of multiple people is stored in advance in an authentication device external to the service providing device 1, the authentication control unit 12 causes the authentication device to perform authentication and acquires the authentication result.

[0015] The registration unit 13 registers in the storage device a consumption behavior history, which is a history of consumption behavior permitted upon successful completion of the second biometric authentication. Here, consumption behavior refers to the purchase of products at affiliated stores and the use of services provided therein. The consumption behavior history also includes the purchase amount of products purchased at affiliated stores and the usage fees for services provided therein. The service provision unit 14 provides services to the resident based on the consumption behavior history. Here, the provision of services includes, for example, the granting of points, home delivery of purchased products, suggestions for use of shared facilities, suggestions for products at affiliated stores, etc. However, the provision of services is not limited to these.

[0016] 2 is a flowchart showing the flow of the service providing method according to the first embodiment. Here, it is assumed that a resident of an apartment building, whose biometric information is managed by the service providing device 1, visits an affiliated store and makes a purchase, such as purchasing a product. At this time, the store terminal acquires the resident's biometric information and transmits it to the service providing device 1.

[0017] Therefore, the acquisition unit 11 acquires biometric information of the resident when the resident engages in a predetermined purchasing activity at a store affiliated with the apartment complex (S11). Next, the authentication control unit 12 controls the second biometric authentication based on the biometric information acquired in step S11 and the biometric information used for the first biometric authentication at the apartment complex (S12). In other words, the authentication control unit 12 compares the biometric information acquired from the store terminal with the biometric information used for the first biometric authentication at the apartment complex, and controls the second biometric authentication as described above.

[0018] Then, the registration unit 13 determines whether the second biometric authentication is successful (S13). If the second biometric authentication is successful, the registration unit 13 registers a consumption behavior history, which is a history of the consumption behavior permitted in response to the success of the second biometric authentication, in the storage device (S14). Thereafter, the service providing unit 14 provides services to the resident based on the consumption behavior history (S15). Note that if it is determined in step S13 that the second biometric authentication is unsuccessful, the process ends.

[0019] In this manner, in this embodiment, if the (second) biometric authentication is successful by comparing the biometric information acquired at the affiliated store with the resident's biometric information managed by the apartment complex, the consumer behavior history at the store is registered. The resident can then receive services according to the consumer behavior history. In this manner, by utilizing the resident's biometric information managed by the apartment complex to strengthen cooperation with the affiliated store, the use of the affiliated store is promoted. Furthermore, the value of living in an apartment complex is increased.

[0020] The service providing device 1 includes a processor, a memory, and a storage device (not shown). The storage device stores a computer program that implements the processing of the service providing method according to this embodiment. The processor then loads the computer program from the storage device into the memory and executes the computer program. This allows the processor to implement the functions of an acquisition unit 11, an authentication control unit 12, a registration unit 13, and a service providing unit 14.

[0021] Alternatively, the acquisition unit 11, the authentication control unit 12, the registration unit 13, and the service providing unit 14 may each be realized by dedicated hardware. Furthermore, some or all of the components of each device may be realized by general-purpose or dedicated circuits, processors, etc., or a combination of these. These may be configured by a single chip, or by multiple chips connected via a bus. Some or all of the components of each device may be realized by a combination of the above-mentioned circuits, etc., and programs. Furthermore, a CPU (Central Processing Unit), GPU (Graphics Processing Unit), FPGA (Field-Programmable Gate Array), quantum processor (quantum computer control chip), etc., may be used as the processor.

[0022] Furthermore, when some or all of the components of the service providing device 1 are realized by a plurality of information processing devices, circuits, etc., the plurality of information processing devices, circuits, etc. may be centrally or distributed. For example, the information processing devices, circuits, etc. may be realized as a client-server system, a cloud computing system, etc., in a form in which each is connected via a communication network. Furthermore, the functions of the service providing device 1 may be provided in a SaaS (Software as a Service) format.

[0023] <Embodiment 2> The second embodiment is a specific example of the first embodiment. FIG. 3 is a block diagram showing the overall configuration of a service providing system 1000 according to the second embodiment. The service providing system 1000 is an information system for providing services to residents U1, etc. of an apartment building 3000, based on their consumption behavior history at affiliated stores 401, etc. The service providing system 1000 is also an information system for controlling entry to each area (entrance 300a, residence 300b, and shared facility 300c) in the apartment building 3000 using first biometric authentication. The first biometric authentication is authentication performed at the entrance to or inside the apartment building 3000. On the other hand, the second biometric authentication, which will be described later, is authentication performed when permitting consumption behavior at affiliated stores 401, etc. The service providing system 1000 includes authentication terminals 100a to 100c, gate devices 200a to 200c, store terminals 400a and 400b, a user terminal 701, a service providing device 500, and an authentication device 600. Furthermore, the authentication terminals 100a to 100c, the store terminals 400a and 400b, the user terminal 701, the service providing device 500, and the authentication device 600 are all connected via a network N. Here, the network N is a wired or wireless communication line. In the following description, biometric authentication is referred to as face authentication, and biometric information is referred to as facial feature information, but other technologies that use captured images can be applied to biometric authentication and biometric information. For example, the biometric information may be data (features) calculated from physical features unique to an individual, such as a fingerprint, voiceprint, veins, retina, or iris pattern.

[0024] The apartment complex 3000 has multiple areas including an entrance 300a, multiple residences 300b, and a shared facility 300c. The examples and layout of the areas of the apartment complex 3000 are not limited to these. For example, the apartment complex 3000 may also include an elevator hall or the like. In the example of FIG. 3 , an authentication terminal 100a and a gate device 200a are installed at the entrance to the entrance 300a. The entrance 300a, the residences 300b, and the shared facility 300c are adjacent to each other. Therefore, at the boundary between the entrance 300a and the residences 300b, an authentication terminal 100b and a gate device 200b are installed at the entrance to the residence 300b. Furthermore, at the boundary between the entrance 300a and the shared facility 300c, an authentication terminal 100c and a gate device 200c are installed at the entrance to the shared facility 300c.

[0025] In the following description, the entrances 300a to 300c may be simply referred to as areas 300. Similarly, the authentication terminals 100a to 100c may be simply referred to as authentication terminals 100. Furthermore, the gate devices 200a to 200c may be simply referred to as gate devices 200. Furthermore, the authentication terminal 100 is an example of a locking system. Furthermore, the gate device 200 may be, for example, a flapper gate, an automatic door, or a normal door, and may be capable of unlocking (lifting entry restrictions) in response to a release instruction from the connected authentication terminal 100.

[0026] It is also assumed that each of the residents U1 to U3 is a resident of one of the residences in the apartment complex 3000. It is also assumed that the facial feature information of each of the residents U1 to U3 has been registered in the authentication device 600, which will be described later. Therefore, the resident U1 and others will succeed in face authentication (first biometric authentication) via the authentication terminal 100a, the gate device 200a will be unlocked, and they will be able to enter the entrance 300a. Furthermore, if the resident U1 is a resident of the residence 300b, the resident U1 will succeed in face authentication via the authentication terminal 100b, the gate device 200b will be unlocked, and they will be able to enter the residence 300b. On the other hand, the residents U2 and U3, who are not residents of the residence 300b, will fail face authentication via the authentication terminal 100b and will not be able to enter the residence 300b. Furthermore, the resident U1 or the like succeeds in face authentication via the authentication terminal 100c, the gate device 200c is unlocked, and the resident U1 or the like can enter the shared facility 300c.

[0027] Here, the common facility 300c is a facility shared by at least some of the residents of the apartment complex 3000. The common facility 300c is, for example, a gym, a theater room, a study room, a parking lot, etc. Furthermore, a resident U1 or the like may apply in advance to use the common facility. Furthermore, a usage fee may be charged for using the common facility.

[0028] The authentication device 600 is an information processing device that stores facial feature information of multiple people. In addition, in response to a facial authentication request received from the outside, the authentication device 600 compares the facial image or facial feature information included in the request with the facial feature information of each user, and returns the comparison result (authentication result) to the request source.

[0029] FIG. 4 is a block diagram showing the configuration of an authentication device 600 according to the second embodiment. The authentication device 600 includes a face information database (DB) 610, a face detection unit 620, a feature point extraction unit 630, a registration unit 640, and an authentication unit 650. The face information DB 610 stores a user ID 611 and facial feature information 612 for the user ID in association with each other. The facial feature information 612 is a collection of feature points extracted from a facial image. The authentication device 600 may delete the facial feature information 612 from the facial feature DB 610 in response to a request from a registered user of the facial feature information 612. Alternatively, the authentication device 600 may delete the facial feature information 612 after a certain period of time has elapsed since the registration of the facial feature information 612.

[0030] The face detection unit 620 detects a face area included in a registration image for registering face information and outputs the detected face area to the feature point extraction unit 630. The feature point extraction unit 630 extracts feature points from the face area detected by the face detection unit 620 and outputs face feature information to the registration unit 640. The feature point extraction unit 630 also extracts feature points included in a face image received from the authentication terminal 100, the user terminal 701, the store terminal 400a or 400, or the service providing device 500, and outputs the face feature information to the authentication unit 650.

[0031] The registration unit 640 issues a new user ID 611 when registering facial feature information. The registration unit 640 associates the issued user ID 611 with facial feature information 612 extracted from the registered image and registers the associated user ID 611 in the facial information DB 610. The authentication unit 650 performs facial authentication using the facial feature information 612. Specifically, the authentication unit 650 compares the facial feature information extracted from the facial image with the facial feature information 612 in the facial information DB 610. If the comparison is successful, the authentication unit 650 identifies the user ID 611 associated with the compared facial feature information 612. The authentication unit 650 returns a match of the facial feature information to the service providing device 500 as a facial authentication result. The match of the facial feature information corresponds to the success or failure of authentication. Note that the match of the facial feature information (match present) refers to a case where the degree of match is equal to or greater than a predetermined value. If the facial authentication is successful, the facial authentication result includes the identified user ID.

[0032] 5 is a flowchart showing the flow of face information registration processing according to the second embodiment. Here, an information registration terminal (not shown) photographs the body, including the face, of a resident U1 or the like (user), and transmits a face information registration request, including the photographed image (registration image), to the authentication device 600 via the network N. The information registration terminal is, for example, an information processing device such as a personal computer, a smartphone, or a tablet terminal. For example, the information registration terminal may be a user terminal 701 or the like.

[0033] First, the authentication device 600 acquires a registration image included in a face information registration request (S21). For example, the authentication device 600 receives a face information registration request from an information registration terminal via the network N. Next, the face detection unit 620 detects a face area included in the registration image (S22). Next, the feature point extraction unit 630 extracts feature points from the face area detected in step S22 and outputs face feature information to the registration unit 640 (S23). Finally, the registration unit 640 issues a user ID 611 and associates the user ID 611 with face feature information 612, and registers the user ID 611 in the face information DB 610 (S24). Note that the authentication device 600 may receive the face feature information 612 from the information registration terminal and associate it with the user ID 611 and register it in the face information DB 610. Furthermore, the registration unit 640 may notify the service providing device 500 of the registered (issued) user ID.

[0034] FIG. 6 is a flowchart showing the flow of face authentication processing by the authentication device 600 according to the second embodiment. First, the feature point extraction unit 630 acquires a face image for authentication included in a face authentication request (S31). For example, the authentication device 600 receives a face authentication request from the service providing device 500 via the network N and extracts face feature information from the face image included in the face authentication request as in steps S21 to S23. Alternatively, the authentication device 600 may receive face feature information from the service providing device 500. Next, the authentication unit 650 compares the acquired face feature information with face feature information 612 in the face information DB 610 (S32). If the face feature information matches, that is, if the degree of match between the face feature information is equal to or greater than a predetermined value (Yes in S33), the authentication unit 650 identifies the user ID 611 of the user whose face feature information matches (S34) and returns a message to the service providing device 500 indicating that face authentication was successful and the identified user ID 611 (S35). If there is no matching facial feature information (No in S33), the authentication unit 650 returns a message to the service providing device 500 indicating that the facial authentication has failed (S36).

[0035] Next, the authentication terminal 100 is an information processing device that is installed at the entrance of a predetermined area and connected to a gate device 200 that is also installed at the entrance. Fig. 7 is a block diagram showing the configuration of the authentication terminal 100 according to embodiment 2. The authentication terminal 100 includes a camera 110, a storage unit 120, a communication unit 130, an input / output unit 140, and a control unit 150.

[0036] The camera 110 is an imaging device that takes pictures under the control of the control unit 150. The memory unit 120 is a storage device that stores programs for realizing each function of the authentication terminal 100. The communication unit 130 is a communication interface with the network N. The input / output unit 140 includes a display device (display unit) such as a screen and an input device. The input / output unit 140 may be, for example, a touch panel. The control unit 150 controls the hardware of the authentication terminal 100. The control unit 150 includes an imaging control unit 151, a registration unit 152, an authentication control unit 153, a display control unit 154, and a lock control unit 155.

[0037] The photography control unit 151 controls the camera 110 to capture a registration image or an authentication image of a person (resident, visitor, etc.) at the entrance of a predetermined area. The registration image and the authentication image are images that include at least the facial area of the person (resident, visitor, etc.). The photography control unit 151 outputs the registration image to the registration unit 152. The photography control unit 151 also outputs the authentication image to the authentication control unit 153.

[0038] The registration unit 152 transmits a face information registration request including a registration image to the authentication device 600 via the network N. The authentication control unit 153 transmits a face authentication request including an authentication image to the service providing device 500 via the network N. At this time, the authentication control unit 153 includes in the face authentication request the area ID (facility ID) of the corresponding predetermined area and the capture time of the authentication image (face image). Note that identification information (terminal ID) of the authentication terminal 100 may be used instead of the area ID. The display control unit 154 receives various screen data from the service providing device 500 via the network N and displays the received screen data on the input / output unit 140. When the locking control unit 155 receives an unlocking instruction from the service providing device 500 via the network N, it outputs the unlocking instruction to the corresponding gate device 200.

[0039] Returning to FIG. 3, the explanation will continue. Affiliated stores 401 and 402 are stores that have a business partnership with the apartment complex 3000. The number of affiliated stores may be one or more. Here, affiliated stores are, for example, retail stores, restaurants, massage parlors, hotels, and other stores that sell various products and provide services. Affiliated store 401 is equipped with a store terminal 400a for making payments for the consumption behavior of customers at the store. Store terminal 400a may be operated by a store clerk (not shown). Store terminal 400a is an example of an authentication terminal that processes payments when a customer succeeds in face authentication (second biometric authentication). Similarly, affiliated store 402 is equipped with a store terminal 400b. In the following explanation, store terminals 400a and 400b may be simply referred to as "store terminal 400."

[0040] 8 is a block diagram showing the configuration of a store terminal 400 according to embodiment 2. The store terminal 400 includes a camera 410, a storage unit 420, a communication unit 430, an input / output unit 440, and a control unit 450.

[0041] The camera 410 is an imaging device that takes images under the control of the control unit 450. The memory unit 420 is a storage device that stores programs for realizing each function of the store terminal 400. The communication unit 430 is a communication interface with the network N. The input / output unit 440 includes a display device (display unit) such as a screen and an input device. The input / output unit 440 may be, for example, a touch panel. The control unit 450 controls the hardware of the store terminal 400. The control unit 450 includes an imaging control unit 451, an authentication control unit 452, a payment unit 453, and a display control unit 454.

[0042] The photographing control unit 451 controls the camera 410 to take an authentication image of a visitor (here, a resident) standing in front of the store terminal 400. The authentication image is an image that includes at least the facial area of the visitor (resident). The photographing control unit 451 outputs the authentication image to the authentication control unit 452.

[0043] The authentication control unit 452 transmits a facial authentication request including the authentication image to the service providing device 500 via the network N. At this time, the authentication control unit 452 includes in the facial authentication request the store ID of the corresponding store and the capture time of the authentication image (facial image). Note that identification information (location ID) of the store's location may be used instead of the store ID. The payment unit 453 receives a payment processing instruction from the service providing device 500 via the network N and executes payment processing for the customer's consumption behavior (purchase of a product or provision of a service) in accordance with the instruction. After completing the payment processing, the payment unit 453 transmits a notice of payment completion to the service providing device 500 via the network N. Here, the notice of payment completion includes the date and time of payment and payment details. The payment details include at least the payment amount. The payment details may also include the name of the purchased product, the name of the provided service, etc. The display control unit 454 receives various screen data from the service providing device 500 via the network N and displays the received screen data on the input / output unit 440.

[0044] Returning to FIG. 3, the explanation will continue. The user terminal 701 is an information terminal operated by the resident U1. The user terminal 701 is, for example, a mobile phone terminal, a smartphone, a tablet terminal, or a PC (Personal Computer) equipped with or connected to a camera. The user terminal 701 is associated with the user ID or facial feature information of the resident U1. In other words, the user terminal 701 is a terminal that can be identified by the user ID or facial feature information in the service providing device 500. For example, the user terminal 701 is a terminal into which the resident U1 has already logged in using his or her own user ID.

[0045] In response to an operation by resident U1, the user terminal 701 makes a request to the service providing device 500 to disclose point information, which will be described later. The user terminal 701 then displays the point information received from the service providing device 500 on the screen. This allows resident U1 to check the points granted to him / her, his / her current point balance, point usage status, point redemption status, etc. Furthermore, the user terminal 701 may transmit to the service providing device 500 the usage amount of the current point balance specified by resident U1.

[0046] The user terminal 701 may also be used to apply for use of the shared facilities 300c, etc., in response to an operation by the resident U1. The user terminal 701 may also be used as the information registration terminal described above to register a facial image of the resident U1. Note that each of the residents U2 and U3 has an information terminal equivalent to the user terminal 701, but these are not shown in the figure.

[0047] The service providing device 500 is an information processing device for providing services such as granting electronic value information to residents U1, U2, and U3 of the apartment building 3000 in accordance with the history of consumption behavior at affiliated stores 401, etc., and arranging for home delivery to the residents' residences. The service providing device 500 may be redundantly configured with multiple servers, and each functional block may be realized by multiple computers.

[0048] Next, the service providing device 500 will be described in detail. Fig. 9 is a block diagram showing the configuration of the service providing device 500 according to the second embodiment. The service providing device 500 includes a storage unit 510, a memory 520, an IF (Interface) unit 530, and a control unit 540. The storage unit 510 is an example of a storage device such as a hard disk or a flash memory. The storage unit 510 stores a program 511, user management information 512, a usage history 513, and a store payment history 514. The program 511 is a computer program that implements the processing of the service providing method according to the second embodiment.

[0049] The user management information 512 is information for managing information related to residents who are users of the apartment complex 3000. The user management information 512 associates a user ID 5121, personal information 5122, and point information 5123. The user ID 5121 is identification information of the resident. The user ID 5121 is information corresponding to the user ID 611 in the face information DB 610 described above. The personal information 5122 is the resident's name, address (or residence identification information (area ID)), gender, date of birth, contact information (mobile phone number), credit information (withdrawal account information, credit card information), etc.

[0050] The point information 5123 includes at least the current balance of points granted to the resident. The point information 5123 may also include the history of points granted and points used. Here, "points" are value information, which is electronic data indicating economic value, that is, an example of electronic value information. Note that the value information may be electronic coupons, electronic money, crypto assets, electronic tickets, etc., in addition to points. In other words, it is electronic data indicating economic value, and includes those having monetary value equivalent to currency and those having pseudo-monetary value.

[0051] The usage history 513 is history information of the use of each area (residence or shared facility) within the apartment complex 3000 by a resident or the like. Specifically, the usage history 513 is an authentication history of face authentication by the authentication terminal 100. The usage history 513 is recorded at least when face authentication is successful. The usage history 513 associates a usage date and time 5131, a facility ID 5132, and a user ID 5133. The usage date and time 5131 is information indicating the date and time when the corresponding area was used. The usage date and time 5131 is, for example, the time when a face image was captured by the authentication terminal 100 or the time when face authentication was successful. The facility ID 5132 is identification information of the area used. The facility ID 5132 is, for example, the terminal ID or area ID of the authentication terminal 100. The user ID 5133 is identification information of the user who used the corresponding area. Specifically, the user ID 5133 is a user ID identified when face authentication is successful.

[0052] Store payment history 514 is an example of consumption behavior history. Store payment history 514 is history information of payments made at affiliated stores after successful facial authentication. Store payment history 514 associates a payment date and time 5141, a store ID 5142, a user ID 5143, and payment details 5144. The payment date and time 5141 is the date and time when the payment process was made at the corresponding affiliated store or the time when a facial image was captured by the store terminal 400, etc. Store ID 5142 is identification information of the corresponding affiliated store. User ID 5143 is identification information of the user (resident) who made a payment at the corresponding affiliated store. Specifically, user ID 5143 is the user ID identified after successful facial authentication. Payment details 5144 includes at least the payment amount. Payment details 5144 may also include the name of the purchased product, the name of the provided service, etc.

[0053] The memory 520 is a volatile storage device such as a RAM (Random Access Memory), and is a storage area for temporarily holding information during operation of the control unit 540. The IF unit 530 is a communication interface with the network N.

[0054] The control unit 540 is a processor, that is, a control device, that controls each component of the service providing device 500. The control unit 540 loads the program 511 from the storage unit 510 into the memory 520 and executes the program 511. As a result, the control unit 540 realizes the functions of an authentication control unit 541, a cancellation control unit 542, a payment control unit 543, a history registration unit 544, a service providing unit 545, a collection agency unit 546, and a disclosure unit 547.

[0055] The authentication control unit 541 is an example of the acquisition unit 11 and the authentication control unit 12 described above. The authentication control unit 541 receives a facial authentication request from the authentication terminal 100 or the store terminal 400. The facial authentication request from the authentication terminal 100 includes the facility ID of the authentication terminal 100, the time of shooting, and a facial image of a resident, etc. The facial authentication request from the store terminal 400 includes a facial image of a resident of the apartment building 3000 who is about to make a purchase using the store terminal 400 and the store ID of the store terminal 400. The authentication control unit 541 controls facial authentication for the facial image included in the received facial authentication request. Here, the authentication control unit 541 causes the authentication device 600 to perform facial authentication for the facial image. For example, the authentication control unit 541 transmits a facial authentication request including the acquired facial image to the authentication device 600 via the network N and receives a facial authentication result from the authentication device 600. The authentication control unit 541 may detect a facial area of the user from the facial image and include an image of the facial area in the facial authentication request. Alternatively, the authentication control unit 541 may extract facial feature information from the face area and include the facial feature information in the facial authentication request. The authentication control unit 541 also acquires the facial authentication result from the authentication device 600 via the network N. If the facial authentication request is from the authentication terminal 100, the authentication control unit 541 outputs the facial authentication result to the cancellation control unit 542. If the facial authentication request is from the store terminal 400, the authentication control unit 541 outputs the facial authentication result to the payment control unit 543.

[0056] The lifting control unit 542 lifts the entry restriction to an area when a predetermined visitor or resident succeeds in face authentication (first biometric authentication) at the entrance to the area and satisfies the prior use application. In other words, the lifting control unit 542 outputs a lifting instruction to the authentication terminal 100 that made the face authentication request for a user whose face authentication was successful, when the user satisfies the use application conditions.

[0057] If the face authentication result indicates success of face authentication (second biometric authentication), the payment control unit 543 instructs the store terminal 400 that made the face authentication request to perform payment processing. Then, the payment control unit 543 receives a notification of payment completion from the store terminal 400.

[0058] The history registration unit 544 is an example of the above-mentioned registration unit 13. When a cancellation instruction is output by the cancellation control unit 542, the history registration unit 544 registers the usage history 513 in the storage unit 510. Specifically, the history registration unit 544 associates the usage date and time 5131, the facility ID 5132, and the user ID 5133 of the user whose face has been successfully authenticated, and stores the associated information in the storage unit 510 as the usage history 513.

[0059] Furthermore, when the payment control unit 543 acquires notice of payment completion, the history registration unit 544 registers the store payment history 514 in the storage unit 510. Specifically, the history registration unit 544 associates the payment date and time 5141 and payment details 5144 included in the notice of payment completion with the store ID 5142 included in the face authentication request and the user ID 5143 whose face authentication was successful, and saves them in the storage unit 510 as the store payment history 514.

[0060] The service providing unit 545 is an example of the above-mentioned service providing unit 14. The service providing unit 545 provides a service by granting electronic value information based on the consumption behavior history to the resident. For example, the service providing unit 545 may grant points to the resident based on the store payment history 514. Specifically, the service providing unit 545 identifies the payment amount from the payment details 5144 in the store payment history 514 and calculates points according to the payment amount. The service providing unit 545 then updates the user management information 512 by associating point information 5123 including the calculated points with the user ID 5121 corresponding to the user ID 5143 in the store payment history 514.

[0061] Furthermore, the service providing unit 545 may provide services based on the authentication history of the resident's first biometric authentication (usage history 513). For example, the service providing unit 545 may analyze the usage history 513 and, if the number of times a paid shared facility has been used is equal to or greater than a predetermined value, grant the resident a predetermined number of points.

[0062] Furthermore, if the consumption behavior history includes a purchase of a product at an affiliated store, the service provision unit 545 may provide a service of arranging for the purchased product to be delivered to the resident's residence in the apartment complex 3000. Specifically, the service provision unit 545 analyzes the payment details 5144 in the store payment history 514 and determines whether the payment details 5144 include a product purchase. If the payment details 5144 include a product purchase, the service provision unit 545 identifies the personal information 5122 associated with the user ID 5143 (5121) associated with the payment details 5144 from the user management information 512. The service provision unit 545 identifies the resident's name and address from the identified personal information 5122. The service provision unit 545 then requests a delivery company to deliver the purchased product from the affiliated store identified by the store ID 5142 to the address of the resident who purchased the product. This can promote collaboration between apartment complexes and affiliated stores as well as logistics.

[0063] The collection agency unit 546 calculates a billing amount by adding up the usage fee corresponding to the use of the apartment complex 3000 and the payment amount corresponding to the consumption behavior, and bills the billing amount to the corresponding resident. Therefore, the collection agency unit 546 can be considered an example of a billing unit. Here, the usage fee includes the management fee, repair reserve fee, parking fee, etc. of the apartment complex 3000. Furthermore, the usage fee includes the usage fee for the common facilities. For example, if the facility ID 5132 in the usage history 513 indicates a paid common facility, the collection agency unit 546 calculates the usage fee. Then, the collection agency unit 546 identifies the personal information 5122 associated with the corresponding user ID 5133 (5121) from the user management information 512. Then, the collection agency unit 546 identifies the resident's debit account information from the identified personal information 5122. Furthermore, the collection agency unit 546 identifies the payment amount of the payment details 5144 associated with the resident's user ID 5143 from the store payment history 514. Thereafter, the collection agent unit 546 deducts the billing amount, which is the sum of the calculated usage amount and the settlement amount, from the specified debit account information.

[0064] Furthermore, the collection agent unit 546 may determine the amount to be claimed by subtracting an amount equivalent to at least a portion of the points granted to the resident from the amount to be claimed. In other words, the collection agent unit 546 may calculate the amount to be claimed by subtracting an amount equivalent to at least a portion of the points granted to the resident from the total amount to be claimed, and claim the amount to be claimed from the resident.

[0065] The disclosure unit 547 discloses the points granted to the resident U1 in response to a request from the user terminal 701 of the resident U1, etc. Specifically, when the disclosure unit 547 receives a request to disclose point information from the user terminal 701, it identifies the point information 5123 associated with the user ID 5121 corresponding to the user terminal 701. Then, the disclosure unit 547 transmits the identified point information 5123 to the user terminal 701. As a result, the user terminal 701 displays the received point information on the screen. Therefore, the resident U1 can check the current balance, grant history, and usage history of the points granted to him / her.

[0066] In this case, the collection agent unit 546 may receive the amount of usage from the current point balance from the user terminal 701. At this time, the collection agent unit 546 calculates the billing amount by subtracting the amount equivalent to the usage amount from the usage amount and the settlement amount. This allows the resident to receive the necessary amount of points at their discretion.

[0067] 10 is a flowchart showing the flow of the point granting process according to the second embodiment. Here, it is assumed that a resident U3 visits an affiliated store 401 and makes a payment at the store terminal 400a to purchase a product. At this time, the store terminal 400a captures a facial image of the resident U3. The store terminal 400a then transmits a facial authentication request including the facial image and the store ID to the service providing device 500 via the network N. In response to this, the authentication control unit 541 of the service providing device 500 acquires the store ID and the facial image of the resident U3 included in the facial authentication request from the store terminal 400a via the network N (S401).

[0068] Next, the authentication control unit 541 transmits a face authentication request including the acquired face image to the authentication device 600 via the network N (S402). At this time, the authentication control unit 541 includes at least one of the face image acquired in step S401, the face area extracted from the face image, and the face feature information extracted from the face area in the face authentication request. Then, the authentication control unit 541 receives the face authentication result from the authentication device 600 via the network N. Thereafter, the authentication control unit 541 outputs the face authentication result to the payment control unit 543.

[0069] The payment control unit 543 determines whether or not the face authentication (second biometric authentication) has been successful (S403). Specifically, the payment control unit 543 determines whether or not the face authentication result received from the authentication control unit 541 indicates success. Alternatively, the payment control unit 543 may determine that the face authentication has been successful when the face authentication result includes a user ID.

[0070] If it is determined that the facial authentication was successful, the payment control unit 543 identifies the user ID included in the facial authentication result (S404). Then, the payment control unit 543 identifies the personal information 5122 associated with the identified user ID 5121 from the user management information 512. Then, the payment control unit 543 identifies the credit information of resident U3 from the identified personal information 5122. Thereafter, the payment control unit 543 instructs the store terminal 400a to perform payment processing (S405). At this time, the payment control unit 543 includes the identified credit information in the instruction.

[0071] In response, the store terminal 400a receives a payment processing instruction from the service providing device 500 via the network N. Then, the store terminal 400a executes the payment processing for the product purchase by resident U3 using the credit information included in the instruction. Then, after the payment processing is completed, the store terminal 400a transmits a notice of payment completion, including the payment date and time and payment details (payment amount, etc.), to the service providing device 500 via the network N. In response, the payment control unit 543 acquires the payment date and time and payment details included in the payment completion notice from the store terminal 400a via the network N (S406).

[0072] Then, the history registration unit 544 registers the store payment history 514 in the storage unit 510 (S407). Specifically, the history registration unit 544 associates the payment date and time 5141 and payment details 5144 included in the notice of payment completion, the store ID 5142 included in the face authentication request, and the user ID 5143 identified in step S404, and saves them in the storage unit 510 as the store payment history 514.

[0073] Thereafter, the service providing unit 545 awards points according to the store payment history 514 (S408). That is, the service providing unit 545 calculates predetermined points according to the payment amount, purchased items, etc. Then, the service providing unit 545 updates the point information 5123 including the calculated points by associating it with the user ID 5121 of the resident U3.

[0074] Additionally, after step S407, the service providing unit 545 determines whether the payment details 5144 of resident U3 include a product purchase based on the store payment history 514 (S409). If it is determined that a product purchase is included, the service providing unit 545 identifies the name and address of resident U3 from the personal information 5122 of the user management information 512, as described above. Then, the service providing unit 545 arranges (orders) with a delivery company to deliver the purchased product from the store terminal 400a to the address (residence) of resident U3 (S410).

[0075] If it is determined in step S403 that the facial authentication has failed, the payment control unit 543 returns a message indicating that the facial authentication has failed to the store terminal 400a via the network N (S411). If it is determined in step S409 that the transaction does not include a product purchase, the process ends.

[0076] 11 is a flowchart showing the flow of collection agency processing according to the present embodiment 2. First, in response to an operation by the resident U1, the user terminal 701 transmits a request for disclosure of point information granted to the resident U1 to the service providing device 500 via the network N. In response to this, the disclosure unit 547 of the service providing device 500 accepts the disclosure request from the user terminal 701 via the network N (S421).

[0077] Then, the disclosure unit 547 transmits (discloses) the point information 5123 associated with the user ID 5121 (of the resident U1) corresponding to the user terminal 701 to the user terminal 701 via the network N (S422). As a result, the user terminal 701 displays the received point information on the screen.

[0078] Next, at a predetermined billing timing for resident U1, the collection agency unit 546 calculates the billing amount by adding together the usage fee (management fee, etc.) corresponding to the use of the apartment complex 3000 and the payment amount at the affiliated store 401, etc. (S423). First, the collection agency unit 546 calculates the usage fee by adding up the usage fee and the predetermined management fee, etc. of resident U1 based on the usage history 513. The collection agency unit 546 also calculates the unbilled payment amount for resident U1 for the predetermined period based on the store payment history 514. The collection agency unit 546 then calculates the billing amount for resident U1 by adding up the usage fee and the payment amount.

[0079] Here, the collection agent unit 546 determines whether or not the amount of points used has been accepted from the user terminal 701 (S424). For example, it is assumed that the user terminal 701 transmits the amount of points used input by the resident U1 to the service providing device 500 via the network N. In this case, the collection agent unit 546 determines that the amount of points used has been accepted. At this time, the collection agent unit 546 deducts an amount equivalent to the amount of points used from the billing amount calculated in step S423 (S425). The collection agent unit 546 then bills the resident U1 for the deducted amount (S426). For example, the collection agent unit 546 deducts the deducted amount from the resident U1's debit account.

[0080] If it is determined in step S424 that the amount of points used has not been accepted, the collection agent unit 546 bills the resident U1 for the amount calculated in step S423 (S427).

[0081] In this embodiment, residents of an apartment complex are awarded points based on their payment history at affiliated stores. Residents can then use the awarded points to pay management fees and the like. This encourages residents of the apartment complex to use affiliated stores. This strengthens the partnership between the apartment complex and affiliated stores.

[0082] Residents can also view the history of points awarded to them on their own user devices. This allows them to easily understand the status of points awarded and redemption. Residents can also adjust the amount of points they use themselves. This ensures that points are used in a planned manner, increasing convenience for residents.

[0083] Furthermore, as described above, the service providing device 500 may award points by taking into account the usage history 513 as well as the store payment history 514. This also encourages the use of shared facilities in the apartment complex.

[0084] <Embodiment 3> The third embodiment is a modification of the second embodiment described above. In the third embodiment, services are provided by suggesting products from affiliated stores and suggesting or preferentially providing use of shared facilities. The configuration and internal configuration of the service providing system 1000 according to the third embodiment are the same as those shown in the above-described Figures 3, 4, 7, 8, and 9. Therefore, illustrations and redundant explanations will be omitted. The following description will focus on the parts related to the third embodiment.

[0085] The service providing unit 545 according to the third embodiment may provide a service by presenting information regarding the use of the common facilities 300c in the apartment complex 3000 based on the store payment history 514. Here, the information regarding the use may include, but is not limited to, a message encouraging the use of a gym or an unmanned store, which are examples of the common facilities 300c. For example, the service providing unit 545 may analyze the payment details 5144 in the store payment history 514 and determine that the amount of food purchased is equal to or greater than a predetermined amount. In this case, the service providing unit 545 may determine that the resident needs to exercise and may encourage the resident to use the gym in the apartment complex through a message. Alternatively, the service providing unit 545 may analyze the payment details 5144 in the store payment history 514 and determine that a product sold at the unmanned store has not been purchased. In this case, the service providing unit 545 may encourage the resident to use the unmanned store in the apartment complex through a message.

[0086] Furthermore, the service providing unit 545 according to the third embodiment may provide a service that favors the use of the common facilities 300c in the apartment complex 3000 based on the store payment history 514. Here, favoring the use of the common facilities 300c may include, but is not limited to, reducing the usage fee for the common facilities 300c or presenting a coupon or a multi-use ticket. For example, similar to the above, if the service providing unit 545 determines that a resident needs to exercise, the service providing unit 545 may award points equivalent to the usage fee for the gym in the apartment complex to the resident. Alternatively, the service providing unit 545 may instruct the payment agent unit 546 to deduct the gym usage fee from the resident's bill. Alternatively, the service providing unit 545 may transmit an electronic coupon or a multi-use ticket for using the common facilities to the resident's user terminal or the store terminal.

[0087] Furthermore, the service providing unit 545 according to the third embodiment may provide a service by presenting information regarding the use of affiliated stores based on the store payment history 514. Here, the information regarding the use of affiliated stores may include, but is not limited to, recommendation information for products sold at affiliated stores, suggested information for services (such as massages) provided at affiliated stores, and coupon information for affiliated stores. For example, the service providing unit 545 may analyze the payment details 5144 in the store payment history 514 and transmit recommended information for products related to products purchased at a certain affiliated store to the resident's user terminal or the store terminal. Alternatively, the service providing unit 545 may analyze the purchasing trends in the store payment history 514 and transmit recommended information for regularly purchased products to the resident's user terminal or the store terminal for the next purchase.

[0088] Furthermore, the service providing unit 545 according to the third embodiment may provide the above-described services based on the usage history 513 in addition to the store payment history 514. For example, the service providing unit 545 may analyze the usage history 513 and detect that the frequency of gym use has decreased. In this case, the service providing unit 545 may transmit a message encouraging the resident to use the gym in the apartment building to the user terminal of the resident. Alternatively, the service providing unit 545 may understand the resident's tendency to purchase medicines by analyzing the store payment history 514 and also understand the frequency of gym use by analyzing the usage history 513. In this case, the service providing unit 545 may transmit health advice, suggestions for supplements, etc. to the user terminal of the resident. Alternatively, the service providing unit 545 may analyze the date and time of entry and exit from the residence as the usage history 513 to understand the resident's tendency to go out. In this case, the service providing unit 545 may also transmit a message encouraging the resident to use the gym, health advice, suggestions for supplements, etc. to the user terminal of the resident. That is, the service providing unit 545 grasps information about the resident's purchases (products, time, location) by analyzing the store payment history 514. In addition, the service providing unit 545 grasps the usage status of the resident's shared facilities (gym, study room, etc.) in the apartment complex 3000 by analyzing the usage history 513. Then, the service providing unit 545 can provide (suggest) more detailed services by taking into account the information about purchases and the usage status of the shared facilities.

[0089] Fig. 12 is a flowchart showing the flow of the usage suggestion process according to the present embodiment 3. In Fig. 12, step S408 in the above-mentioned Fig. 10 is replaced with steps S408a and S408b. Since the rest is the same, a description of the overlapping parts will be omitted.

[0090] After step S407, the service providing unit 545 determines suggested information based on the store payment history 514 and the usage history 513 (S408a). The suggested information may be a message or suggested information for a product or service as described above. The service providing unit 545 then presents the determined suggested information to the store terminal 400 (S408b). Specifically, the service providing unit 545 transmits the suggested information to the store terminal 400 via the network N. This allows the store terminal 400 to display the received suggested information on a screen and present it to the resident. Alternatively, the service providing unit 545 may present the determined suggested information to the resident's terminal.

[0091] In this embodiment, residents of an apartment complex can receive preferential treatment and suggested information based on their store payment history and usage history. This strengthens cooperation with affiliated stores and allows for the provision of services suited to residents of the apartment complex. This can also contribute to promoting the use of shared facilities in the apartment complex and increasing sales at affiliated stores.

[0092] <Embodiment 4> The fourth embodiment is a modification of the second or third embodiment. In the fourth embodiment, a biometric authentication function is built into the service providing device. The service providing system according to the fourth embodiment is similar to the above-described service providing system 1000 in which the authentication device 600 is built into the service providing device 500a, and therefore illustrations and explanations thereof will be omitted.

[0093] 13 is a block diagram showing the configuration of a service providing device 500a according to the fourth embodiment. Compared to the above-described service providing device 500, the storage unit 510 of the service providing device 500a is configured such that the program 511 is replaced with a program 511a and facial feature information 5124 is added to the user management information 512. The facial feature information 5124 is an example of biometric information. Also, compared to the above-described service providing device 500, the control unit 240 of the service providing device 500a is configured such that the authentication control unit 541 is replaced with an authentication control unit 541a.

[0094] The program 511a is a computer program in which the processing of the service providing method according to the fourth embodiment is implemented.

[0095] The facial feature information 5124 corresponds to the facial feature information 612 of the above-described authentication device 600. The facial feature information 5124 is associated with the user ID 5121. In other words, the user management information 512 includes the above-described facial information DB 610.

[0096] The authentication control unit 541a controls face authentication by comparing face feature information of multiple people with face feature information of the visitor. That is, the authentication control unit 541a performs face authentication by comparing face feature information extracted from the face area of the user included in the acquired face image with face feature information 5124 stored in the storage unit 510, thereby obtaining a face authentication result.

[0097] In this embodiment, step 402 in FIG. 10 described above is replaced with face authentication processing performed by the authentication control unit 541a in the service providing device 500a.

[0098] In this way, the fourth embodiment can also achieve the same effects as the second or third embodiment described above.

[0099] <Other embodiments> Although the biometric authentication described above is primarily face authentication (single modal), face authentication + iris authentication (multimodal) may be used for payments at residential doors or store terminals where higher security is required. In this case, the authentication terminal is equipped with an infrared camera in addition to the camera 110.

[0100] Although the above-described embodiment has been described as a hardware configuration, the present disclosure is not limited to this. Any processing in the present disclosure can also be realized by causing a CPU to execute a computer program.

[0101] In the above example, the program can be stored and supplied to a computer using various types of non-transitory computer-readable media. Non-transitory computer-readable media include various types of tangible storage media. Examples of non-transitory computer-readable media include magnetic storage media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical storage media (e.g., magneto-optical disks), CD-ROMs (Read Only Memory), CD-Rs, CD-R / Ws, DVDs (Digital Versatile Discs), and semiconductor memories (e.g., mask ROMs, PROMs (Programmable ROMs), EPROMs (Erasable PROMs), flash ROMs, and RAMs (Random Access Memory)). The program may also be supplied to a computer by various types of transitory computer-readable media. Examples of transitory computer-readable media include electrical signals, optical signals, and electromagnetic waves. The transitory computer-readable media can be supplied to a computer via wired communication paths such as electrical wires and optical fibers, or via wireless communication paths.

[0102] The present disclosure is not limited to the above-described embodiments, and may be modified as appropriate without departing from the spirit and scope of the present disclosure. In addition, the present disclosure may be implemented by appropriately combining the respective embodiments.

[0103] Some or all of the above embodiments can be described as, but are not limited to, the following supplementary notes. (Appendix A1) an acquisition means for acquiring biometric information of a resident of an apartment complex whose use is controlled by the first biometric authentication when the resident engages in a predetermined purchase activity at a store affiliated with the apartment complex; an authentication control means for controlling a second biometric authentication based on the acquired biometric information and the biometric information used in the first biometric authentication; a registration means for registering a consumption behavior history, which is a history of the consumption behavior permitted upon success of the second biometric authentication, in a storage device; a service providing means for providing a service to the resident based on the consumption behavior history; A service providing device comprising: (Appendix A2) The service providing means The service is provided by providing electronic value information based on the consumption behavior history to the resident. 10. The service providing device according to claim A1. (Appendix A3) The system further includes a billing means for calculating a billing amount by subtracting an amount corresponding to at least a part of the value information assigned to the resident from the usage amount according to the use of the apartment complex and the settlement amount according to the consumption behavior, and billing the resident for the billing amount. 10. The service providing device according to claim A2. (Appendix A4) a disclosure means for disclosing the value information assigned to the resident in response to a request from the resident's terminal; The claim means is When the usage amount of the value information is received from the terminal, the amount to be charged is calculated by subtracting the amount equivalent to the usage amount from the usage amount and the settlement amount. 1. A service providing device as described in Appendix A3. (Appendix A5) The service providing means The service is provided by presenting information about the use of common facilities in the housing complex based on the consumer behavior history. A service providing device according to any one of appendices A1 to A4. (Appendix A6) The service providing means The service is provided by giving preferential treatment to the use of common facilities in the housing complex based on the consumer behavior history. A service providing device according to any one of appendices A1 to A5. (Appendix A7) The service providing means The service is provided by presenting information about the use of the affiliated store based on the consumption behavior history. A service providing device according to any one of appendices A1 to A6. (Appendix A8) The service providing means If the consumption behavior history includes a purchase of a product at the affiliated store, the service is provided by arranging for the purchased product to be delivered to the resident's residence in the apartment complex. A service providing device according to any one of appendices A1 to A7. (Appendix A9) The service providing means providing the service further based on an authentication history of the first biometric authentication of the resident; A service providing device according to any one of appendices A1 to A8. (Appendix B1) a store terminal that is installed in a store affiliated with the apartment complex whose use is controlled by the first biometric authentication and that acquires biometric information of residents of the apartment complex; a service providing device; Equipped with the service providing device, an acquisition means for acquiring biometric information of a resident of the apartment complex from the store terminal when the resident engages in a predetermined purchase activity at the affiliated store; an authentication control means for controlling a second biometric authentication based on the acquired biometric information and the biometric information used in the first biometric authentication; a registration means for registering a consumption behavior history, which is a history of the consumption behavior permitted upon success of the second biometric authentication, in a storage device; a service providing means for providing a service to the resident based on the consumption behavior history; A service providing system comprising: (Appendix B2) The service providing means The service is provided by providing electronic value information based on the consumption behavior history to the resident. 1. A service delivery system as described in Appendix B1. (Appendix C1) The computer When a resident of an apartment complex whose use is controlled by the first biometric authentication engages in a predetermined purchasing activity at a store affiliated with the apartment complex, biometric information of the resident is acquired; controlling second biometric authentication based on the acquired biometric information and the biometric information used in the first biometric authentication; registering a consumption behavior history, which is a history of the consumption behavior permitted upon success of the second biometric authentication, in a storage device; providing a service to the resident based on the consumption behavior history; Service delivery methods. (Appendix D1) A process of acquiring biometric information of a resident of an apartment complex whose use is controlled by the first biometric authentication when the resident engages in a predetermined purchase activity at a store affiliated with the apartment complex; a process of controlling a second biometric authentication based on the acquired biometric information and the biometric information used in the first biometric authentication; a process of registering a consumption behavior history, which is a history of the consumption behavior permitted upon success of the second biometric authentication, in a storage device; providing a service to the resident based on the consumption behavior history; A non-transitory computer-readable medium storing a service providing program that causes a computer to execute the above.

[0104] Although the present invention has been described above with reference to the embodiments (and examples), the present invention is not limited to the above-described embodiments (and examples). Various modifications that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention. [Explanation of symbols]

[0105] 1. Service provision device 11 Acquisition Department 12 Authentication control section 13 Registration Department 14 Service Provision Department 1000 Service Delivery System 3000 apartment complex 100 authentication terminals 110 Camera 120 Storage section 130 Communications Department 140 Input / output section 150 control section 151 Shooting control unit 152 Registration Department 153 Authentication control section 154 Display control unit 155 Locking control section 100a~100c Authentication terminal 200 Gate Device 200a~200c Gate device 300 areas 300a Entrance 300b Residence 300c shared facilities 401 Affiliated stores 402 Affiliated stores 400 store terminals 400a Store terminal 400b store terminal 410 Camera 420 Storage section 430 Communications Department 440 Input / output section 450 control section 451 Imaging control unit 452 Authentication control unit 453 Payment Department 454 Display control unit 500 Service providing device 500a Service Providing Device 510 Storage section 511 Program 511a Program 512 User management information 5121 User ID 5122 Personal Information 5123 Points Information 5124 Facial Feature Information 513 Usage History 5131 Date and time of use 5132 Facility ID 5133 User ID 514 Store payment history 5141 Settlement Date and Time 5142 Store ID 5143 User ID 5144 Payment details 520 memory 530 IF Section 540 Control Unit 541 Authentication control unit 541a Authentication control unit 542 Release control section 543 Payment Control Unit 544 History Registration Department 545 Service Provision Department 546 Collection Agency Department 547 Disclosure Department 600 Authentication Device 610 Face Information DB 611 User ID 612 Facial Feature Information 620 Face detection unit 630 Feature Point Extraction Unit 640 Registration Department 650 Authentication Department 701 User terminal N Network U1 Resident U2 Resident U3 Resident

Claims

1. an acquisition means for acquiring biometric information of a resident of an apartment complex whose use is controlled by the first biometric authentication when the resident engages in a predetermined purchase activity at a store affiliated with the apartment complex; an authentication control means for controlling a second biometric authentication based on the acquired biometric information and the biometric information used in the first biometric authentication; a payment control means for performing a payment process by debiting an amount obtained by deducting at least a portion of electronic value information assigned in accordance with the resident's past consumption behavior from the payment amount corresponding to the consumption behavior authorized upon success of the second biometric authentication, from account information used to pay usage fees incurred periodically in the use of the apartment complex; A service providing device comprising:

2. The computer When a resident of an apartment complex whose use is controlled by the first biometric authentication engages in a predetermined consumption activity at a store affiliated with the apartment complex, biometric information of the resident is acquired; controlling second biometric authentication based on the acquired biometric information and biometric information used in the first biometric authentication; a payment process is performed by debiting the amount obtained by deducting at least a portion of the electronic value information assigned in accordance with the resident's past consumption behavior from the payment amount in accordance with the consumption behavior authorized upon success of the second biometric authentication, from account information used to pay the usage fees incurred periodically in the use of the apartment complex; Service delivery methods.

3. A process of acquiring biometric information of a resident of an apartment complex whose use is controlled by the first biometric authentication when the resident engages in a predetermined consumption activity at a store affiliated with the apartment complex; a process of controlling second biometric authentication based on the acquired biometric information and biometric information used in the first biometric authentication; a process of performing a payment process by debiting an amount obtained by deducting at least a portion of electronic value information assigned in accordance with the resident's past consumption behavior from the payment amount corresponding to the consumption behavior authorized upon success of the second biometric authentication, from account information used to pay usage fees incurred periodically in the use of the apartment complex; A service provision program that causes a computer to execute the above.

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