Information processing system, control method thereof, and program

Abstract

Improve convenience for inputting and sharing information related to support. [Solution] An information processing system that accepts and manages input of information related to support, and has a registration unit that accepts the registration of one or more standard phrases containing character strings, corresponding to each of one or more free entry areas included in a screen for inputting information related to support; a reception unit that accepts instructions related to the standard phrase for one of the one or more free entry areas; a presentation unit that selectably presents one or more standard phrases corresponding to the free entry area for which the instruction was accepted; and a display control unit that displays the selected standard phrase in the free entry area for which the instruction was accepted.

Description

[Technical Field]

[0001] The present invention relates to an information processing system, a control method thereof, and a program. [Background technology]

[0002] In recent years, systems for rapid information sharing between organizations have been used in community support services. Community support must respond to a variety of targets and situations, such as child support, maternal and child health, domestic violence (DV), sexual violence, delinquency and crime, developmental disabilities, elderly welfare, and welfare for people with disabilities. In such support, supporters actually visit the target targets and conduct surveys of the target targets' surrounding environments, and the results are reported in a survey report.

[0003] Depending on the purpose of the support, the survey content and items to be reported vary. For example, in support-related work, a system is configured to provide a free-form entry area for survey reports and other information sharing, allowing staff members to enter information as appropriate. Experienced supporters can easily understand what items should be included in a survey report in such a free-form entry area. However, relatively inexperienced supporters may have difficulty entering survey reports. Anticipating such situations, items to be entered are often set as standard phrases in advance. For example, Patent Document 1 discloses a configuration in which items are predefined according to a desired theme and used to create a document. Patent Document 2 also describes a system that stores standard phrases to be used in daily reports and, when filling out a daily report, presents selectable standard phrases representing the content to be recorded. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Publication No. 5-101049 [Patent Document 2] Japanese Patent Publication No. 2020-30775 Summary of the Invention [Problem to be solved by the invention]

[0005] For example, the perspectives on which to focus and report on an investigation can change depending on the situation of the person being supported and the progress of the support, making it difficult for reporters to identify the most appropriate reporting items. Furthermore, in systems for reporting investigations and sharing information, the input screen for investigation reports may have multiple free-form fields. Understanding the survey items that should be entered in each of these areas requires familiarity for reporters, which makes reporting more difficult. For example, in the field of support activities for child abuse, there is a need to reduce the amount of administrative work, such as data entry, as much as possible in order to prioritize care for the recipients.

[0006] Furthermore, decision makers who share reports may wish to add desired survey items to obtain useful information for making decisions regarding support. Since such items are expected to be commonly used, it is preferable to add them to standard phrases for survey reports and information sharing side by side. Therefore, there is a demand for improved convenience when entering various survey reports according to the support situation and sharing various information. The above-mentioned Patent Documents 1 and 2 do not sufficiently consider these issues.

[0007] In view of the above problems, an object of the present invention is to improve the convenience of inputting and sharing information related to support. [Means for solving the problem]

[0008] In order to solve the above problems, one aspect of the present invention has the following configuration: That is, an information processing system that receives and manages input of information related to support, a registration unit that accepts registration of one or more standard phrases including character strings in association with one or more free entry areas included in a screen for inputting information related to support; a reception unit that receives an instruction regarding a fixed phrase for any of the one or more free entry areas; a presentation unit that presents one or more selectable phrases associated with the free entry area for which the instruction has been received; a display control unit that displays the selected template in the free entry area where the instruction was received; It has.

[0009] Another aspect of the present invention has the following configuration: That is, a control method for an information processing system that receives and manages input of information related to assistance, the method comprising: a registration step of accepting registration of one or more standard phrases including character strings in association with one or more free entry areas included in a screen for inputting information related to support; a receiving step of receiving an instruction regarding a fixed phrase for any one or more of the free entry areas; a presentation step of selecting and presenting one or more fixed phrases associated with the free entry area for which the instruction has been received; a display control step of displaying the selected template in the free entry area where the instruction was received; It has.

[0010] Another aspect of the present invention has the following configuration: a program comprising: On the computer, a registration unit that accepts registration of one or more standard phrases including character strings in association with one or more free entry areas included in a screen for inputting information related to support; a reception unit that receives an instruction regarding a fixed phrase for any of the one or more free entry areas; a presentation unit that presents one or more selectable phrases associated with the free entry area for which the instruction has been received; a display control unit that displays the selected template in the free entry area where the instruction was received; Function as. [Effects of the Invention]

[0011] According to the present invention, it is possible to improve the convenience of inputting information related to support and sharing information. [Brief explanation of the drawings]

[0012] [Figure 1] FIG. 1 is a block diagram showing an example of the configuration of a business support system according to a first embodiment of the present invention. [Figure 2] FIG. 1 is a functional block diagram showing a server terminal according to a first embodiment of the present invention; [Figure 3] FIG. 1 is a functional block diagram showing a user terminal according to a first embodiment of the present invention; [Figure 4A] FIG. 1 is an example showing a configuration example of a UI screen according to a first embodiment of the present invention; [Figure 4B] FIG. 1 is an example showing a configuration example of a UI screen according to a first embodiment of the present invention; [Figure 4C] FIG. 1 is an example showing a configuration example of a UI screen according to a first embodiment of the present invention; [Figure 4D] FIG. 1 is an example showing a configuration example of a UI screen according to a first embodiment of the present invention; [Figure 4E] FIG. 1 is an example showing a configuration example of a UI screen according to a first embodiment of the present invention; [Figure 5A] FIG. 1 is an example showing a configuration example of a UI screen according to a first embodiment of the present invention; [Figure 5B] FIG. 1 is an example showing a configuration example of a UI screen according to a first embodiment of the present invention; [Figure 5C] FIG. 1 is an example showing a configuration example of a UI screen according to a first embodiment of the present invention; [Figure 6] FIG. 1 is an example showing a configuration example of a UI screen according to a first embodiment of the present invention; [Figure 7] FIG. 1 is a conceptual diagram illustrating an example of the relationship between a form and a template according to a first embodiment of the present invention. [Figure 8] A flowchart showing a process according to a first embodiment of the present invention. [Figure 9] Flowchart showing list generation processing according to the first embodiment of the present invention DETAILED DESCRIPTION OF THE INVENTION

[0013] Hereinafter, embodiments of the present invention will be described with reference to the drawings. Note that the embodiment described below is one embodiment for explaining the present invention and is not intended to be interpreted as limiting the present invention. Furthermore, not all configurations described in each embodiment are necessarily essential configurations for solving the problems of the present invention. Furthermore, in each drawing, the same components are assigned the same reference numerals to indicate their correspondence. Note that to avoid unnecessary redundancy and to facilitate understanding by those skilled in the art, some of the description may be omitted or simplified. For example, detailed descriptions of already well-known matters or redundant descriptions of substantially identical configurations may be omitted.

[0014] First Embodiment [System Configuration] FIG. 1 is a schematic diagram illustrating an example of the configuration of a business support system (information processing system) according to a first embodiment of the present invention. The business support system 1 may be, for example, a system whose primary function is to support communication with users and decision-making. It may enable the input, viewing, and sharing of records both inside and outside a child consultation center, and may also facilitate chat communication between staff, the registration and sharing of photos of children, or a simulation of past temporary care trends. While a child consultation center is illustrated here as an example of an institution to which the system can be applied, the system is not limited to this. The system may be applied to or configured to link with systems of institutions such as municipal offices, maternal and child health centers, schools, kindergartens, daycare centers, medical institutions, police, prosecutors, fire departments, child welfare organizations, and non-profit organizations (NPOs). The business support system 1 also operates as an investigation and reporting system providing the functions described below. The business support system 1 includes a server device 100, multiple user terminals 200, and a linkage system 300. The devices constituting the business support system 1 are configured to communicate via a network NW.

[0015] The server device 100 is a device for providing various functions provided by the business support system 1 to the user terminals 200. The server device 100 provides applications for supporting business efficiency improvement to each of the user terminals 200 and manages information registered via each of the user terminals 200. Note that some or all of the functions described below may be provided by the user terminals 200 or by a linkage system 300 that can link via a network NW. The server device 100 may be configured on-premise using a general-purpose computer such as a workstation or a personal computer, or may be logically realized by cloud computing. In this embodiment, for convenience of explanation, one server device 100 is illustrated as an example, but the present invention is not limited to this. Multiple server devices 100 may be used, and servers with different roles, such as an authentication server and a database server, may also be included.

[0016] The user terminal 200 is an operation terminal used by users such as staff of a child consultation center. The user terminal 200 may be configured, for example, by an information processing device such as a personal computer, a tablet terminal, a smartphone, or a POS terminal. The user terminal 200 provides users with web services provided by the server device 100 and the functions of applications installed and running on the user terminal 200. In the example of FIG. 1, two user terminals 200a and 200b are shown, but more user terminals may be used. The configurations of the multiple user terminals 200 may be different from each other or may be the same. Furthermore, the available functions may differ depending on the role and authority of the user using the user terminal 200. For convenience, the user terminals will be collectively described as the user terminal 200. Note that when it is necessary to explain each individual user terminal separately, suffixes (a, b, ...) will be added.

[0017] The linkage system 300 is an external system that functions in cooperation with the server device 100 via a network NW. The linkage system 300 may be configured, for example, as a child consultation record system, and its primary functions may be recording child consultations and issuing administrative documents. The child consultation record system performs tasks such as issuing child ID numbers and reception numbers related to children, issuing consultation tickets and temporary protection decision notices, managing family information and fees linked to administrative information, and managing the progress of procedures. The configuration of the linkage system 300 is not particularly limited, and it may be configured to provide, for example, various functions related to business support. While only one linkage system 300 is shown, this configuration is not limited, and the linkage system 300 may be configured with one or more devices depending on the functions and services.

[0018] The network NW is configured by the Internet, an intranet, a wireless LAN (Local Area Network), a WAN (Wide Area Network), etc. Note that there are no particular limitations on the communication standards or wired / wireless nature of the network NW, and the network NW may be configured by combining multiple communication standards.

[0019] 2 is a block diagram showing an example of the functional configuration of the server device 100 according to this embodiment. The server device 100 includes a control unit 110, a communication unit 120, and a storage unit 130. These units are configured to be able to communicate with each other via an internal bus or the like.

[0020] The control unit 110 controls the operation of the server device 100. The control unit 110 is composed of, for example, a CPU (Central Processing Unit) and a GPU (Graphics Processing Unit), and provides various functions by reading and executing various programs and data stored in the storage unit 130. The control unit 110 functions as a data management unit 111, a display control unit 112, a fixed phrase processing unit 113, a business status processing unit 114, and a communication control unit 115.

[0021] The data management unit 111 manages various data in cooperation with the storage unit 130, and provides, registers, updates, etc. data in response to requests from the user terminal 200, etc. The display control unit 112 controls the display of a UI (User Interface) screen displayed on the user terminal 200, based on user operations performed via the user terminal 200. An example of the configuration of the UI screen according to this embodiment will be described later.

[0022] The fixed phrase processing unit 113 performs processes such as registration and presentation of fixed phrases registered in association with forms and free entry areas. Details of the processes related to fixed phrases will be described later. The business status processing unit 114 processes status information of various business operations related to support. Examples of business operations will be described later. The communication control unit 115 controls communication with external devices (e.g., the user terminal 200 and the linkage system 300) and sends and receives data.

[0023] The communication unit 120 is a communication interface for communicating with external devices via the network NW. The communication unit 120 may be configured to be compatible with a plurality of communication standards depending on the configuration of the network NW.

[0024] The storage unit 130 is a storage device for storing programs, data, etc. for executing various control processes and functions within the control unit 110. The storage unit 130 is composed of volatile / non-volatile storage devices such as RAM (Random Access Memory), ROM (Read Only Memory), HDD (Hard Disk Drive), and flash memory. The storage unit 130 includes a database (hereinafter referred to as DB) for managing data corresponding to the functions described below.

[0025] The form DB 131 manages information about forms that constitute the UI screen displayed on the user terminal 200. One UI screen may be composed of one or more forms. As will be described in detail later, one form includes one or more input items. In addition, a free entry area is provided as one type of input item. The free entry area is composed of, for example, a text box in which a predetermined number of characters or a string of characters of multiple lines can be entered.

[0026] The fixed phrase DB 132 manages fixed phrase information. As will be described in detail later, one or more fixed phrases can be registered in one free entry area, and these are managed in association with each other. The task DB 133 manages tasks corresponding to the support content provided by the supporter. Examples of tasks will be described later. The report content DB 134 manages information (such as character string information and image data) entered as the results of the survey.

[0027] 3 is a block diagram showing an example of the functional configuration of a user terminal 200 according to this embodiment. The user terminal 200 includes a control unit 210, a storage unit 220, a communication unit 230, an operation unit 240, a display unit 250, and an external IF (Interface) 260.

[0028] The control unit 210 controls the operation of the user terminal 200. The control unit 210 is composed of, for example, a CPU (Central Processing Unit) and a GPU (Graphics Processing Unit), and provides various functions by reading and executing various programs and data stored in the storage unit 220.

[0029] The storage unit 220 is a storage device for storing programs, data, etc. for executing various control processes and functions of the control unit 210. The storage unit 220 is configured from volatile / non-volatile storage devices such as a RAM (Random Access Memory), a ROM (Read Only Memory), an HDD (Hard Disk Drive), and a flash memory.

[0030] The communication unit 230 is a communication interface for communicating with external devices via the network NW. The communication unit 230 may be configured to be compatible with a plurality of communication standards depending on the configuration of the network NW.

[0031] The operation unit 240 is an interface for receiving operations from the user of the user terminal 200. The operation unit 240 may be composed of a mouse, a keyboard, etc. The display unit 250 is an interface for displaying various screens and is composed of a display, etc. A touch panel display integrating the operation unit 240 and the display unit 250 may be used. The external IF 260 is an interface for connecting to various devices, and may be, for example, a connection interface with an imaging unit (not shown) for capturing images, sensors for acquiring predetermined information, etc.

[0032] [UI screen configuration example] An example of the configuration of a UI screen according to this embodiment will be described with reference to FIGS. 4A to 4E, 5A to 5C, and 6. The UI screen according to this embodiment is provided, for example, by the server device 100 and displayed so as to be operable on the display unit 250 of the user terminal 200. Here, the description will focus on the screen configuration corresponding to the functions according to this embodiment. Therefore, the UI screen provided by the server device 100 may be configured to further include other functions.

[0033] In this embodiment, a configuration will be described in which a survey related to support is conducted and a report is entered using a free entry area based on the results. The uses of the free entry area and standard phrases according to this embodiment are not limited to this. For example, the function according to this embodiment may also be used when a supporter uses the free entry area to share information or give instructions based on the survey results entered by another supporter. Therefore, the "survey report" in this embodiment is not necessarily limited to input by the supporter who conducted the survey, but may include all input when multiple people share information using the free entry area in a series of support-related tasks.

[0034] FIG. 4A shows an example of the configuration of a UI screen 400 including items for a supporter (such as an investigator) who has conducted a survey on a support recipient to input the survey details. For example, the UI screen 400 may be displayed by pressing a button for instructing input related to a survey report on a top screen (not shown) of a child support system. The UI screen 400 has three tabs 410, 411, and 412 ("Survey Results," "Evaluation," and "Future Action"). By selecting one of these tabs, input according to the content can be made. In this example, the state in which the "Survey Results" tab 410 is selected is shown.

[0035] The screen of the "Investigation Results" tab 410 includes a free entry area 413, a fixed phrase button 414, a cancel button 415, and a save button 416. The free entry area 413 is configured to allow free input of character string information. Note that the free entry area 413 may be configured to allow attachment of not only character string information but also image data, etc. The fixed phrase button 414, when pressed by the user, displays a list of fixed phrases. A display example of the fixed phrase list will be described later. The cancel button 415, when pressed by the user, is used to discard the content entered in the free entry area 413 and close the UI screen 400. The save button 416, when pressed by the user, is used to record the content entered in the free entry area 413 as report content.

[0036] The screens corresponding to tabs 411 and 412 have a similar configuration. In this embodiment, one or more standard phrases can be registered in association with one free entry area. For example, one or more standard phrases are registered in free entry area 413. Similarly, one or more standard phrases can be registered in each free entry area included in the screen displayed when tab 411 or tab 412 is selected. In addition, the example in FIG. 4A shows a configuration example in which tab 410 includes one free entry area 413, but this is not limited to this, and multiple free entry areas may be provided on one screen.

[0037] In this embodiment, each screen is also referred to as a "form." One form may include multiple free-form entry areas. For example, as shown in FIG. 4A, in a screen configuration in which multiple tabs are provided on one UI screen and the display is switched by selecting each tab, the screen that appears when each tab is selected is referred to as a "form." In this case, one UI screen is composed of multiple forms.

[0038] FIG. 4B shows an example of a case where a fixed phrase list screen 420 is displayed when the fixed phrase button 414 is pressed. The fixed phrase list screen 420 includes an edit button 421, a search field 422, a cancel button 424, and a fixed phrase list 425. The edit button 421 is a button for registering or editing a new fixed phrase. The search field 422 allows a user to input a desired character string and press the search button 423 to search for a matching fixed phrase among the registered fixed phrases. The cancel button 424 is used to close the fixed phrase list screen 420.

[0039] The fixed phrase list 425 displays a list of fixed phrases associated with the free entry area 413. In this example, four fixed phrases are shown. In this embodiment, a fixed phrase is composed of a title and a body text, and the title is displayed in the fixed phrase list 425. For example, the fixed phrase 426 is registered as "Title A." By selecting a desired fixed phrase from the fixed phrases shown in the fixed phrase list 425, the body text is displayed in the free entry area 413. In addition, a preview button 427 is provided for each registered fixed phrase, and by pressing the preview button 427, a preview screen showing the registered content of the fixed phrase can be displayed.

[0040] FIG. 4C shows an example of the result of selecting a desired template from template list 425. The body 417 (character string information) of the selected template is displayed in free entry area 413. For example, the user can add necessary information (survey details) by referring to the template displayed as shown in FIG. 4C. FIG. 4D shows an example of a display after manual addition. As a result, content 418 appears in free entry area 413, and the content can be registered by pressing save button 416.

[0041] 4E shows an example in which a fixed phrase list screen 420 is further displayed from the state of FIG. 4C, and another fixed phrase is displayed. The body 419 of a pre-registered fixed phrase is displayed. In other words, multiple fixed phrases may be displayed in one free entry area.

[0042] 5A to 5C show an example of the configuration of a fixed phrase editing screen 500 that is displayed when the edit button 421 on the fixed phrase list screen 420 is pressed. As described above, it is possible to register one or more fixed phrases in association with one free entry area. In this example, an example of editing a fixed phrase corresponding to the free entry area 413 in the tab 410 on the UI screen 400 will be described. Therefore, it is possible to associate a fixed phrase with another free entry area by performing a similar operation.

[0043] FIG. 5A shows an example of the configuration of a fixed phrase editing screen 500. On the fixed phrase editing screen 500, a fixed phrase list 501 displays a search field 503 and registered fixed phrases 504. In this example, four fixed phrases are registered, with their respective titles being "Title A," "Title B," "Title C," and "Title D." When a desired character string is entered in the search field 503, fixed phrases containing the entered character string are displayed from among the registered fixed phrases. In this case, the search searches for the target character string in the title and text of each fixed phrase, and the corresponding fixed phrase is extracted and displayed. When one of the fixed phrases displayed in the fixed phrase list 501 is selected, its content is displayed in a title field 505 and text field 506 in an editable format.

[0044] Furthermore, by entering new character string information in the title field 505 or the body field 506 and pressing the new registration button 502, a new fixed phrase can be registered in association with the free entry area. For example, as shown in FIG. 5B, a character string 509 is entered in the title field 505, a character string 510 is entered in the body field 506, and then the new registration button 502 is pressed. As a result, a new fixed phrase 511 is registered, as shown in FIG. 5C. Thereafter, by pressing the save button 508, the registration and edited content of the fixed phrase is reflected and becomes available in the corresponding free entry area. If the cancel button 507 is pressed, the registration and edited content of the fixed phrase is canceled, and the state returns to, for example, the state shown in FIG. 4B.

[0045] When a template is registered, edited, etc., the template may be managed in association with the date and time of update and the information of the person who updated it. As will be described later, this information may be used for sorting and filtering when displaying a list of template messages. In the above example, the template message information includes a title and a body, but is not limited to these. In addition, when a template message is registered or edited, the editing screen may be configured to allow specific tags to be added, and these tags may be used for searching and displaying.

[0046] FIG. 6 shows an example of the configuration of a template preview screen 600. By pressing the preview button 427 of a template included in the template list 425 on the template list screen 420 shown in FIG. 4B, the preview screen 600 of the corresponding template is displayed. In this example, the content of the template newly registered in FIG. 5C is shown. The preview screen 600 includes a title area 601, a body area 602, and a close button 603. The title area 601 shows the content of the registered title. The body area 602 shows the content of the registered body. The close button 603 is used to close the preview screen 600.

[0047] [Data Structure] FIG. 7 is a conceptual diagram showing the relationship 700 between forms and template text according to this embodiment. As described above, one UI screen can be configured to include one or more forms. For example, in the case of the screen configuration shown in FIG. 4A, one UI screen 400 includes three forms corresponding to three tabs 410, 411, and 412. Furthermore, one form can be configured to include one or more free-form entry areas.

[0048] In the example of Figure 7, two forms, Form A and Form B, will be used for explanation. Form A includes two free entry areas (free entry areas AA and AB). Three fixed phrases (fixed phrases AAA, AAB, and AAC) are associated with free entry area AA. Each fixed phrase includes a title and a body as character string information. Similarly, one fixed phrase (fixed phrase ABA) is associated with free entry area AB. Form B includes one free entry area (free entry area BA). Three fixed phrases (fixed phrases BAA, BAB, and BAC) are associated with free entry area BA.

[0049] As explained using FIGS. 4A to 4E, a fixed phrase associated with each free entry area can be displayed in a selectable manner, allowing the user to enter the phrase. Furthermore, as explained using FIGS. 5A to 5C, each fixed phrase can be added, edited, and even deleted. In this embodiment, each fixed phrase is configured to be shared and usable by supporters. Therefore, a fixed phrase registered by one user may be usable or editable by another user. Alternatively, adding, editing, deleting, etc. may be controlled according to the user's authority.

[0050] Although not shown in Figure 7, each template can be associated with other information. The support provided to the support recipient changes depending on the recipient's situation, the support stage, and other factors. Therefore, the supporter's work also changes depending on the support content. When the work changes, it is expected that the key points and points of focus will change, for example, in the investigations and reports that are conducted during the work. Therefore, the user needs to select a template that corresponds to the status of the work.

[0051] For example, if a certain template is frequently used, it is assumed that the items included in the template are highly necessary. Also, if a certain template is frequently used by users with less experience, it is assumed that the template is highly useful for users with less experience.

[0052] In light of the above, this embodiment uses user information about the user (i.e., the person who inputs the information), history information about the use of fixed phrases, and status information about the work related to the support. These are managed by associating them with fixed phrases or free entry areas. Then, in this embodiment, for example, the order and display of each fixed phrase in the fixed phrase list on the fixed phrase list screen 420 shown in FIG. 4B is controlled based on the associated information.

[0053] More specifically, for example, the statuses of tasks related to child abuse support are assumed to be "initial investigation and review," "protection," and "home support." The series of tasks related to support may involve predefined tasks performed in order, or tasks that arise suddenly. Such task flows are predefined in the task DB 133, and their statuses are managed and updated. Support tasks are investigated based on the status of the support recipients and the progress of the support. An investigation report is then submitted to confirm the need for support and the status, and shared among multiple users. In this example, for each of the task statuses related to child abuse support, "initial investigation and review," "protection," and "home support," an investigation report is entered, for example, using the UI screen 400.

[0054] Since the important items in the investigation report may differ for each work status, standard phrases corresponding to each are registered in advance. In this case, the work status related to the current support is managed, and the more appropriate standard phrase according to each work status is displayed at the top of the list. Alternatively, an icon or the like may be displayed in association with the standard phrase so that the more appropriate standard phrase can be visually identified in the list.

[0055] Whether a phrase is suitable for a business status may be determined using statistical information such as frequency of use, or may be determined using character string information contained in the phrase. Alternatively, when registering a phrase, a registration screen (not shown) may be used to specify the expected business status. For example, phrases may be sorted or filtered based on rules, or sorted based on priorities calculated using a predetermined formula.

[0056] Similarly, recommendations may be made by displaying more appropriate template phrases at the top of the list or by displaying an icon based on the information of the user currently entering the survey report. Such recommendation methods are not limited to those described above, and other methods may also be used.

[0057] [Processing flow] FIG. 8 is a flowchart of the investigation report processing using fixed phrases according to this embodiment. This processing flow is realized, for example, by the control unit 110 of the server device 100 reading and executing a program and various data stored in the storage unit 130. Each UI screen as described above is displayed on the display unit 250 of the user terminal 200, and user operations are accepted via the UI screen, and instructions are sent to the server device 100. Here, for ease of explanation, the processing entity is described as the server device 100. As described above, depending on the system configuration, some or all of the operations may be performed on the user terminal 200 side, in which case the entity responsible for each processing step in this flowchart may also change.

[0058] Before this processing flow is started, various types of information are registered and configured to be referable in each DB of the server device 100. Also, the server device 100 is in a state where various types of information managed in each DB can be added, edited, and deleted. Here, screen transitions will be described as an example using the examples of the UI screens described above with reference to Figures 4A to 4E, 5A to 5C, and 6. Therefore, the displayed UI screens and screen transitions may be adjusted appropriately depending on the content of the user operation.

[0059] In step S801, the server device 100 receives an instruction to display a form. For example, the server device 100 receives an instruction to display a form including a free entry area 413 by receiving, via the user terminal 200, the selection of tab 410 on the UI screen 400 shown in FIG. 4A.

[0060] In step S802, the server device 100 displays the form based on the display instruction received in step S801. For example, the server device 100 displays the UI screen 400 on the user terminal 200, as shown in FIG. 4A.

[0061] In step S803, the server device 100 determines whether or not it has accepted pressing of the fixed phrase button 414. If the fixed phrase button 414 has been pressed (step S803: YES), the processing of the server device 100 proceeds to step S804. On the other hand, if the fixed phrase button 414 has not been pressed (step S803: NO), the processing of the server device 100 proceeds to step S817.

[0062] In step S804, the server device 100 executes a list generation process. Details of this process will be described later with reference to Fig. 9. After that, the process of the server device 100 proceeds to step S805.

[0063] In step S805, the server device 100 displays the fixed phrase list screen 420 including the fixed phrase list generated in step S804, thereby displaying, for example, a screen such as that shown in FIG.

[0064] In step S806, the server device 100 determines whether or not a fixed phrase selection has been accepted from the fixed phrase list. If a fixed phrase selection has been accepted (step S806: YES), the server device 100 proceeds to step S816. On the other hand, if a fixed phrase selection has not been accepted (step S806: NO), the server device 100 proceeds to step S807.

[0065] In step S807, the server device 100 determines whether a search instruction for a fixed phrase has been received. Specifically, it determines whether a desired character string has been entered in the search field 422 of the fixed phrase list screen 420 and the search button 423 has been pressed. If a search instruction has been received (step S807: YES), the server device 100 proceeds to step S808. On the other hand, if a search instruction for a fixed phrase has not been received (step S807: NO), the server device 100 proceeds to step S809.

[0066] In step S808, the server device 100 searches for a corresponding fixed phrase based on the input search criteria (character string information), and updates the fixed phrase list 425. Then, the process of the server device 100 returns to step S805, and the process is repeated.

[0067] In step S809, the server device 100 determines whether a preview display instruction for the desired template has been received. If a preview display instruction has been received (step S809: YES), the process by the server device 100 proceeds to step S810. On the other hand, if a preview display instruction has not been received (step S809: NO), the process by the server device 100 proceeds to step S811.

[0068] In step S810, the server device 100 displays a preview screen corresponding to the specified template. Specifically, the server device 100 displays a preview screen 600 as shown in Fig. 6 on the user terminal 200. Thereafter, the process of the server device 100 returns to step S805 and repeats the process.

[0069] In step S811, the server device 100 determines whether or not a fixed phrase editing instruction has been received. Specifically, the server device 100 determines whether or not the edit button 421 on the fixed phrase list screen 420 shown in FIG. 4B has been pressed. If a fixed phrase editing instruction has been received (step S811: YES), the processing of the server device 100 proceeds to step S812. On the other hand, if a fixed phrase editing instruction has not been received (step S811: NO), the processing of the server device 100 proceeds to step S817.

[0070] In step S812, the server device 100 displays the fixed phrase editing screen 500 as shown in Fig. 5A. The fixed phrases to be displayed in the fixed phrase list 501 on the fixed phrase editing screen 500 may be all the fixed phrases associated with the free entry area 413, or may be the fixed phrases that were displayed in the fixed phrase list 425 on the fixed phrase list screen 420 before the screen transition.

[0071] In step S813, server device 100 accepts an editing operation for the fixed phrase. The editing operation here may be any of addition, editing, and deletion, as described with reference to Figures 5A to 5C.

[0072] In step S814, the server device 100 determines whether an instruction to confirm the edit of the fixed phrase has been received. Specifically, it determines whether the Save button 508 or the Cancel button 507 has been pressed after editing a registered fixed phrase or entering information about a new fixed phrase via the fixed phrase editing screen 500. If an instruction to confirm the edit has been received (step S814: YES), that is, if the Save button 508 has been pressed, the processing of the server device 100 proceeds to step S815. On the other hand, if an instruction to confirm the edit has not been received (step S814: NO), that is, if the Cancel button 507 has been pressed, the server device 100 closes the fixed phrase editing screen 500, returns to step S802, and repeats the processing.

[0073] In step S815, the server device 100 updates the information on the fixed phrase managed in the fixed phrase DB 132 based on the information input via the fixed phrase editing screen 500. Thereafter, the server device 100 closes the fixed phrase editing screen 500 and returns to step S802 to repeat the process.

[0074] In step S816, the server device 100 displays the selected template in the free entry area 413 of the UI screen 400.

[0075] In step S817, the server device 100 accepts an input in the free entry area 413 from the user.

[0076] In step S818, the server device 100 determines whether an instruction to complete input has been received. Specifically, the server device 100 determines whether the save button 416 on the UI screen 400 has been pressed. If an instruction to complete input has been received (step S818: YES), the processing of the server device 100 proceeds to step S819. On the other hand, if an instruction to complete input has not been received (step S818: NO), the processing of the server device 100 returns to step S802 and repeats the processing. Note that if the cancel button 415 on the UI screen 400 has been pressed, the input related to the report is considered to be canceled, and the UI screen 400 may be closed and a transition to another UI screen may occur.

[0077] In step S819, the server device 100 updates the report content DB based on the information input on the UI screen 400. Then, this processing flow ends.

[0078] (List generation process) 9 is a flowchart of the list generation process according to this embodiment. This process flow corresponds to step S804 in FIG.

[0079] In step S901, the server device 100 identifies a free entry area corresponding to the fixed phrase button pressed in step S803 of Fig. 8. The free entry area and the fixed phrase button are arranged in correspondence with each other, such as the free entry area 413 and the fixed phrase button 414 in Fig. 4A.

[0080] In step S902, the server device 100 identifies one or more fixed phrases associated with the free entry area identified in step S901. As shown in Fig. 7, the free entry area and the fixed phrase are managed in association with each other.

[0081] In step S903, the server device 100 creates a list of the fixed phrases identified in step S902.

[0082] In step S904, the server device 100 identifies the current status of the support provided to the support recipient. The investigation and its report are performed as part of the support-related work. Therefore, in this embodiment, the status of the support-related work is managed to manage which work the investigation and its report are performed as part of.

[0083] In step S905, the server device 100 acquires statistical information based on the usage history of the fixed phrase identified in step S902. History information such as the number of times each fixed phrase has been selected and viewed is managed in association with the business status, user information, etc., and the statistical values ​​are stored as statistical information. The statistical information for each fixed phrase may be managed, for example, in the fixed phrase DB 132.

[0084] In step S906, the server device 100 sorts and filters the template messages listed in step S902 based on the business status identified in step S904 and the statistical information acquired in step S905. The sorting and filtering methods are not particularly limited, and only one of them may be performed. Furthermore, if the number of template messages identified in step S902 is less than a predetermined threshold, control may be exercised so that sorting and filtering are not performed.

[0085] In step S907, the server device 100 performs display settings in the list of fixed phrases obtained in step S906 to clearly indicate fixed phrases recommended based on the business status identified in step S904 and the statistical information obtained in step S905. For example, an icon prompting selection may be displayed for fixed phrases that are frequently used based on the statistical information or fixed phrases that are appropriate for use in accordance with the business status. These fixed phrases are likely to be placed at the top of the list by the processing in step S906, so a recommended icon may be added to the fixed phrases at the top. Then, this processing flow ends, and the processing of the server device 100 proceeds to step S805 in FIG. 8.

[0086] As described above, this embodiment makes it possible to improve the convenience of inputting and sharing information related to support. In particular, by registering multiple template phrases in association with free-text areas used in investigation reports, etc., it is possible to easily understand the content to be entered in the free-text areas, thereby improving work efficiency. Furthermore, since template phrases can be shared, edited, and used by multiple people, it becomes easy for the user who makes the report (e.g., the investigator) and the user who receives the report (e.g., the person with approval authority) to share the information they each need. Furthermore, the recommended template phrases can be adjusted according to the statistical information, business status, and user information of the registered template phrases, thereby improving the convenience and visibility of users who make investigation reports.

[0087] <Other embodiments> In the above embodiment, an example of sorting and filtering using business status, statistical information, user information, etc., was shown. Sorting and filtering may also be performed based on other information, such as predetermined keywords contained in the title or text of the template. Furthermore, various information associated with each template may be displayed in the template list.

[0088] Furthermore, in the above embodiment, the search function searches for the title and body of a template, but the user may specify only one of them as the search target.

[0089] Furthermore, based on statistical information, for infrequently used phrases or phrases that have been used or edited for a certain period of time, a notification may be displayed when the editing screen is displayed, urging the user to delete or edit the phrases.

[0090] In the above embodiment, a configuration was described assuming a free entry area provided in a UI screen used for investigation reporting. However, the present invention is not limited to this configuration. For example, the present invention can be applied when one or more free entry areas are used when creating a form or entering information into a ledger related to support work. In particular, the present invention is useful when the items to be entered in the free entry area (items to be shared) change depending on the work status, support situation, etc.

[0091] In addition, in the present invention, a program or application for realizing the functions of one or more of the above-mentioned embodiments can be supplied to a system or device using a network or a storage medium, etc., and one or more processors in the computer of the system or device can read and execute the program.

[0092] Alternatively, it may be realized by a circuit that realizes one or more functions (for example, an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array)).

[0093] Although various embodiments have been described above with reference to the drawings, it goes without saying that the present disclosure is not limited to these examples. It is clear to those skilled in the art that various modifications, alterations, substitutions, additions, deletions, and equivalents may be made within the scope of the claims, and it is understood that these also fall within the technical scope of the present disclosure. Furthermore, the components of the various embodiments described above may be combined in any manner without departing from the spirit of the invention.

[0094] As such, the present invention is not limited to the above-described embodiments, and the present invention also contemplates the mutual combination of the various components of the embodiments, as well as modifications and applications by those skilled in the art based on the description in the specification and well-known techniques, and these modifications and applications are included in the scope of protection sought.

[0095] As described above, the present specification discloses the following:

[0096] (Technology 1) An information processing system (e.g., 1, 100) that receives and manages input of information related to support, a registration unit (e.g., 112, 113) that accepts registration of one or more standard phrases including character strings in association with one or more free entry areas (e.g., 413) included in a screen (e.g., 400) for inputting information related to support; a reception unit (e.g., 112, 113) that receives instructions regarding a fixed phrase for one or more of the free entry areas; a presentation unit (e.g., 112, 113) that presents one or more selectable phrases associated with the free entry area that received the instruction; a display control unit (e.g., 112) that displays the selected template in the free entry area where the instruction was received; An information processing system having the above. This configuration makes it possible to improve the convenience of inputting and sharing information related to support, for example. In particular, one or more standard phrases can be registered in association with each free entry area, making it easy to understand what needs to be entered in the free entry area. Furthermore, it makes it possible to input all information that needs to be shared without omission.

[0097] (Technology 2) The information processing system according to Technology 1 further comprises a search unit (for example, 113) that searches for a fixed phrase associated with the free entry area based on a specified character string. This configuration allows a user to search for and present a desired template from among the templates registered in the free entry area, thereby improving the user's convenience in using the template.

[0098] (Technology 3) The template includes a title and a body of text. The information processing system according to technology 2, wherein the search unit searches for a character string contained in at least one of the title and the body of the template associated with the free entry area to search for the template. With this configuration, for example, it is possible to search for the title and the content of the body of a fixed phrase, and execute a search for the fixed phrase.

[0099] (Technology 4) the presentation unit is capable of receiving an instruction to display a preview screen of each of one or more standard phrases associated with the free entry area for which the instruction has been received, The information processing system according to any one of Techniques 1 to 3, wherein, when the presentation unit receives the display instruction, the presentation unit displays a preview screen of a template corresponding to the display instruction. With this configuration, for example, the content of a fixed phrase associated with a free entry area can be easily confirmed on the preview screen.

[0100] (Technology 5) The information processing system according to any one of Technology 1 to Technology 4, wherein the registration unit accepts addition, editing, and deletion of standard phrases from multiple users for each of one or more free-form entry areas included in the screen, and manages the standard phrases so that they can be shared by multiple users. With this configuration, for example, multiple users can register a template containing desired input items, and other users can use the template. As a result, multiple users can smoothly share information with the desired input items without any omissions.

[0101] (Technology 6) The information processing system according to any one of Technology 1 to Technology 5, wherein the presentation unit sorts and / or filters one or more standard phrases associated with the free entry area for which the instruction was received, based on at least one of statistical information related to the use of standard phrases, information on the person entering the information into the free entry area, and status information on the work related to the support, and then presents the same. This configuration makes it possible to present more appropriate template phrases to users based on, for example, the information associated with each template phrase, the user's information, and the status of the support-related business, thereby improving the convenience of users when using template phrases.

[0102] (Technology 7) The information processing system of claim 1, wherein the presentation unit presents one or more standard phrases associated with the free-form entry area for which the instruction was received, with a display to recommend them, based on at least one of statistical information related to the use of standard phrases, information about the person entering the phrase into the free-form entry area, and status information about the work related to the support. This configuration makes it possible to recommend more appropriate template phrases to users based on, for example, information associated with each template phrase, user information, and the status of the support-related business, thereby improving the convenience of users when using template phrases.

[0103] (Technology 8) The information processing system according to any one of Techniques 1 to 7, wherein the screen is a screen for accepting input of a survey report related to support. This configuration makes it possible to improve convenience for inputting a survey report related to support and sharing information, for example.

[0104] (Technology 9) A control method for an information processing system (e.g., 1, 100) that receives and manages input of information related to support, a registration step of accepting registration of one or more standard phrases including character strings in association with one or more free entry areas included in a screen (e.g., 400) for inputting information related to support; a receiving step of receiving an instruction regarding a fixed phrase for any one or more of the free entry areas; a presentation step of selecting and presenting one or more fixed phrases associated with the free entry area for which the instruction has been received; a display control step of displaying the selected template in the free entry area where the instruction was received; A control method for an information processing system having the above. This configuration makes it possible to improve the convenience of inputting and sharing information related to support, for example. In particular, one or more standard phrases can be registered in association with each free entry area, making it easy to understand what needs to be entered in the free entry area. Furthermore, it makes it possible to input all information that needs to be shared without omission.

[0105] (Technology 10) To a computer (e.g., 100), a registration unit (e.g., 112, 113) that accepts registration of one or more standard phrases including character strings in association with one or more free entry areas (e.g., 413) included in a screen (e.g., 400) for inputting information related to support; a reception unit (e.g., 112, 113) for receiving instructions regarding a fixed phrase for one of the one or more free entry areas; a presentation unit (e.g., 112, 113) that presents one or more selectable phrases associated with the free entry area that received the instruction; a display control unit (e.g., 112) that displays the selected template in the free entry area where the instruction was received; A program to function as a This configuration makes it possible to improve the convenience of inputting and sharing information related to support, for example. In particular, one or more standard phrases can be registered in association with each free entry area, making it easy to understand what needs to be entered in the free entry area. Furthermore, it makes it possible to input all information that needs to be shared without omission. [Industrial Applicability]

[0106] The present invention is useful as a device, system, and method for accepting and managing input of various information related to support in organizations and institutions that provide local support services for various target people, for example. [Explanation of symbols]

[0107] 1. Business support system (information processing system) 100...Server device 110...Control unit 111...Data Management Department 112...Display control unit 113...Format processing section 114...Business status processing unit 115...Communication control unit 120…Communications Department 130...Storage section 131...Form DB 132…Standard sentence DB 133…Business DB 134…Report content DB 200...User terminal 210...Control unit 220...Storage section 230…Communications Department 240...Operation unit 250...Display section 260…External IF 300... Collaboration system NW...Network

Claims

1. An information processing system that accepts and manages input of survey reports related to support, a display control unit that controls the display of a screen related to the input of the investigation report; The display control unit displaying a second screen for accepting registration of one or more standard phrases including character strings in association with one or more free entry areas included in a first screen for inputting a survey report related to the support; accepting an instruction regarding a template in any one of the one or more free entry areas via the first screen; presenting a third screen on which one or more standard phrases associated with the free entry area in which the instruction has been received can be selected; On the first screen, the selected template is displayed in the free entry area where the instruction was received; The display control unit sorts and / or filters one or more standard phrases associated with the free entry area for which the instruction was received, based on the information of the person entering the information into the free entry area and status information of the support work that changes depending on the situation of the person being supported or the support stage, and then presents the standard phrases.

2. An information processing system that accepts and manages input of survey reports related to support, a display control unit that controls the display of a screen related to the input of the investigation report; The display control unit displaying a second screen for accepting registration of one or more standard phrases including character strings in association with one or more free entry areas included in a first screen for inputting a survey report related to the support; accepting an instruction regarding a template in any one of the one or more free entry areas via the first screen; presenting a third screen on which one or more standard phrases associated with the free entry area in which the instruction has been received can be selected; On the first screen, the selected template is displayed in the free entry area where the instruction was received; The display control unit presents one or more standard phrases associated with the free-form entry area that received the instruction, displaying a recommendation based on the information of the person entering the information into the free-form entry area and status information of the support-related work that changes depending on the situation of the person being supported or the support stage.

3. 3. The information processing system according to claim 1, further comprising a fixed phrase processing unit that searches for a fixed phrase associated with the free entry area based on a character string specified via the third screen.

4. The template includes a title and a body of text. The information processing system according to claim 3 , wherein the fixed phrase processing unit searches for a character string included in at least one of a title and a body of the fixed phrase associated with the free entry area to search for the fixed phrase.

5. the display control unit accepts, via the second screen, designation of a tag for searching for a fixed phrase; The information processing system according to claim 3 , wherein the fixed phrase processing unit searches for fixed phrases using the tags.

6. the display control unit is capable of receiving an instruction to display a preview screen for each of one or more standard phrases associated with the free entry area for which the instruction has been received via the third screen, The information processing system according to claim 1 , wherein the display control unit, when receiving the display instruction, displays a preview screen of a fixed phrase corresponding to the display instruction.

7. the display control unit receives instructions from a plurality of users via the second screen to add, edit, or delete a template for each of one or more free entry areas included in the first screen; The information processing system according to claim 3 , wherein the fixed phrase processing unit further registers a fixed phrase that can be shared by a plurality of users based on the received instruction.

8. A control method for an information processing system that receives and manages input of a survey report related to support, comprising: a step of displaying a second screen for accepting registration of one or more standard phrases including character strings in association with one or more free entry areas included in a first screen for inputting a survey report related to support; receiving, via the first screen, an instruction regarding a template for one of the one or more free entry areas; presenting a third screen on which one or more template phrases associated with the free entry area for which the instruction has been received can be selected; a step of displaying the selected template in the free entry area on the first screen where the instruction was received; and A control method for an information processing system in which one or more standard phrases associated with the free entry area that received the instruction are sorted and / or filtered before being presented based on information about the person entering the information into the free entry area and status information about the work related to the support that changes depending on the situation of the person being supported or the support stage.

9. A control method for an information processing system that receives and manages input of a survey report related to support, comprising: a step of displaying a second screen for accepting registration of one or more standard phrases including character strings in association with one or more free entry areas included in a first screen for inputting a survey report related to support; receiving, via the first screen, an instruction regarding a template for one of the one or more free entry areas; presenting a third screen on which one or more template phrases associated with the free entry area for which the instruction has been received can be selected; a step of displaying the selected template in the free entry area on the first screen where the instruction was received; and A control method for an information processing system in which, based on information about the person entering information into a free-form entry area and status information about the work related to the support that changes depending on the situation of the person being supported or the support stage, a recommendation display is added and presented to one or more standard phrases associated with the free-form entry area that received the instruction.

10. Computer, functioning as a display control unit that controls the display of a screen related to input of a survey report related to support; The display control unit displaying a second screen for accepting registration of one or more standard phrases including character strings in association with one or more free entry areas included in a first screen for inputting a survey report related to the support; accepting an instruction regarding a template in any one of the one or more free entry areas via the first screen; presenting a third screen on which one or more standard phrases associated with the free entry area in which the instruction has been received can be selected; On the first screen, the selected template is displayed in the free entry area where the instruction was received; The display control unit is a program that sorts and / or filters one or more standard phrases associated with the free entry area for which the instruction was received, based on information about the person entering the information into the free entry area and status information about the support work related to the support, which changes depending on the situation of the person being supported or the support stage, and then presents the same.

11. Computer, functioning as a display control unit that controls the display of a screen related to input of a survey report related to support; The display control unit displaying a second screen for accepting registration of one or more standard phrases including character strings in association with one or more free entry areas included in a first screen for inputting a survey report related to the support; accepting an instruction regarding a template in any one of the one or more free entry areas via the first screen; presenting a third screen on which one or more standard phrases associated with the free entry area in which the instruction has been received can be selected; On the first screen, the selected template is displayed in the free entry area where the instruction was received; The display control unit is a program that displays a recommendation for one or more standard phrases associated with the free entry area that received the instruction, based on information about the person entering the information into the free entry area and status information about the support work related to the support, which changes depending on the situation of the person being supported or the support stage.

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