Monitoring support method, system and program

Abstract

To provide a watching support method that enables a plurality of watchers to quickly and efficiently grasp changes in the state of a person being watched over, and enables the watchers to communicate with each other quickly and with a low burden. The watcher's terminal device reads a code associated with a monitoring sensor and obtains the sensor identification information, which is then associated with the watcher's SNS ID. The watcher's condition is determined based on measurement data obtained from the monitoring sensor installed in the watchee's home, and a watchee condition notification message is generated and sent to the SNS server together with the watcher's SNS ID by push transmission.

Description

[Technical Field]

[0001] The present invention relates to a monitoring support method, a system, and a method for monitoring an elderly person or the like who is indoors, which are used by family members to monitor such an elderly person or the like. [Background technology]

[0002] There are monitoring services that help parents living alone to keep an eye on their children and other relatives. Conventional monitoring services monitor the indoor conditions of parents and other people and send monitoring notifications indicating the conditions to multiple children. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 2025-042913 Summary of the Invention [Problem to be solved by the invention]

[0004] However, with conventional monitoring services, notifications are sent to multiple children, so the children who receive the notifications have to contact each other individually to find out who will respond, which takes time and effort. In addition, the parties who receive the notification must contact the monitoring company individually, which is time-consuming and requires time and effort. There are problems with delayed communication and difficulty in responding promptly and appropriately. Furthermore, since it is not clear who will be responsible for responding to the notification, there are concerns that a sense of responsibility will be weakened and responses will be delayed.

[0005] The present invention has been made in consideration of the problems of the conventional technology described above, and aims to provide a monitoring support method, system, and program that allows multiple monitors to quickly and efficiently grasp changes in the condition of the person being monitored, and that allows interactions between monitors to be quick and low-burden. Another object of the present invention is to provide a watching support method, system and program that enable smooth communication between the person being watched and the watcher. [Means for solving the problem]

[0006] The present invention is a monitoring support method by a monitoring support provider using a monitoring sensor installed in the home of a person being monitored and an SNS service, and includes the following steps, performed by a monitoring server: a first step of receiving, from an SNS server providing the SNS service, sensor identification information of the monitoring sensor obtained by the monitor's terminal device reading a code associated with the monitoring sensor and a monitor SNS ID, which is the monitor's identification information in the SNS service; a second step of associating the sensor identification information received in the first step with the monitor SNS ID and storing them in memory; a third step of receiving measurement data from the monitoring sensor installed in the home of the person being monitored; a fourth step of determining the condition of the person being monitored based on the measurement data received in the third step and generating a monitored person condition notification message; and a fifth step of push-sending the monitored person condition notification message to the SNS server together with the monitor SNS ID stored in memory.

[0007] Preferably, in the third step, the measurement data is received from a monitoring sensor without going through the SNS server.

[0008] Preferably, the watching support business operator sets the function of the first step in the SNS server.

[0009] Preferably, the terminal device of the watcher receives setting information from the SNS server that specifies the operation of the watch server specified by the terminal device of the watcher, and specifies the processing of the fourth step or the fifth step based on the setting information.

[0010] Preferably, a video of the SNS server that causes the terminal device to output the setting information input screen is set in the SNS server.

[0011] Preferably, the method includes a sixth step of receiving an inquiry message sent by the watcher's terminal device via the SNS server, a seventh step of generating a reply message to the received inquiry message, and an eighth step of sending the reply message to the watcher's terminal device via the SNS server.

[0012] Preferably, the seventh step generates the reply message using a learning model.

[0013] Preferably, in the fourth step, the monitoring server executes an eleventh step of receiving the carbon dioxide concentration detected by the monitoring sensor installed in the room of the monitored person, a twelfth step of receiving the human presence sensor detection result of the monitoring sensor, and a thirteenth step of determining the condition of the monitored person in the room based on the carbon dioxide concentration received in the eleventh step and the human presence sensor detection result received in the twelfth step.

[0014] Preferably, the code is an optical code that can be read by the watcher's terminal device.

[0015] Preferably, the optical code is an optical code issued by the monitoring support provider.

[0016] The present invention is a monitoring support system used for monitoring support using a monitoring sensor installed in the home of a person being monitored and an SNS service, and comprises: a first means for receiving, from an SNS server providing the SNS service, sensor identification information of the monitoring sensor and a monitoring user SNS ID, which is the monitoring user's identification information in the SNS service, obtained by the monitoring user's terminal device reading a code associated with the monitoring sensor; a second means for associating the sensor identification information received by the first means with the monitoring user SNS ID and storing them in memory; a third means for receiving measurement data from the monitoring sensor installed in the home of the person being monitored; a fourth means for determining the status of the person being monitored based on the measurement data received by the third means and generating a monitored user status notification message; and a fifth means for push-sending the monitored user status notification message to the SNS server together with the monitoring user SNS ID stored in memory.

[0017] This program is used for a monitoring service that uses a monitoring sensor installed in the home of a person being monitored and an SNS service, and causes a monitoring server to execute the following steps: a first step of receiving, from an SNS server that provides the SNS service, sensor identification information of the monitoring sensor, obtained by the monitor's terminal device reading a code associated with the monitoring sensor, and the monitor's SNS ID, which is the monitor's identification information in the SNS service; a second step of associating the sensor identification information received in the first step with the monitor's SNS ID and storing them in memory; a third step of receiving measurement data from the monitoring sensor installed in the home of the person being monitored; a fourth step of determining the condition of the person being monitored based on the measurement data received in the third step and generating a monitored person condition notification message; and a fifth step of push-sending the monitored person condition notification message to the SNS server together with the monitor's SNS ID stored in memory. [Effects of the Invention]

[0018] According to the present invention, it is possible to provide an end-of-life note creation support program, method and system that can respond appropriately even if the subject's situation changes. [Brief explanation of the drawings]

[0019] [Figure 1] FIG. 1 is a network configuration diagram of a monitoring service system 1 according to an embodiment of the present invention. [Figure 2] FIG. 2 is a diagram for explaining the concept and functions of the monitoring service system 1 shown in FIG. [Figure 3] FIG. 3 is a diagram for explaining the concept and functions of the monitoring service system 1 shown in FIG. [Figure 4] FIG. 4 is a diagram for explaining the concept and functions of the monitoring service system 1 shown in FIG. [Figure 5] FIG. 5 is a flowchart for explaining the flow of the monitoring support provider before the start of the service. [Figure 6] FIG. 6 is a diagram for explaining the screen operation of the watcher terminal device 15. As shown in FIG. [Figure 7] FIG. 7 is a flowchart for explaining the flow of registering a watcher 5 using the watcher terminal device 15. [Figure 8] FIG. 8 is a flowchart for explaining the operation of transmitting the measurement data measured by the monitoring sensor 13 to the monitoring server 11. [Figure 9] FIG. 9 is a flowchart for explaining the watched person state notification operation. [Figure 10] FIG. 10 is a flowchart for explaining an inquiry operation from a watcher. [Figure 11] FIG. 11 is a flowchart for explaining a message transmission operation based on a schedule. [Figure 12] FIG. 12 is a functional block diagram of the watching server 11 shown in FIG. DETAILED DESCRIPTION OF THE INVENTION

[0020] Hereinafter, a monitoring service system according to an embodiment of the present invention will be described. FIG. 1 is a network configuration diagram of a monitoring service system 1 according to an embodiment of the present invention. As shown in FIG. 1, in a watching service system 1, for example, a watching server 11, a watching sensor 13, a watcher terminal device 15, and a watched person terminal device 17 communicate with each other via messenger or the like to provide a watching service. The watcher terminal device 15 is used by a watcher (for example, a child), and the watched person terminal device 17 is used by a watched person (for example, a parent). The service functions of the SNS server 21 are used to exchange messages.

[0021] 2 to 4 are diagrams for explaining the concept and functions of the monitoring service system 1 shown in FIG. The monitoring service system 1 integrates communication methods. In other words, it centralizes communication with monitoring businesses and provides a platform that makes it easy for children to share information. This will improve the efficiency of supervision and reduce the burden on children.

[0022] <Flow for monitoring support providers before starting service> FIG. 5 is a flowchart for explaining the flow of the monitoring support provider before the start of the service. Step ST11: The watching support business operator operates the watching server 11 or their own terminal device to access the SNS server 21 and register (obtain) a service account. The service account is an account for using the SNS function to provide a monitoring service to the watcher 5 and the like.

[0023] Step ST12: The watching support business operator operates the watching server 11 or their own terminal device to set the functions (operations) of the SNS server 21 for providing the watching service using the registered service account. For example, settings are made regarding operation screens to be displayed on the screens of the watcher terminal device 15 and the watched person terminal device 17 as shown in FIG. 6, and processing to be implemented in response to operations on the operation screens. 6, for example, a sensor registration button 51, a graph display button 53, and a setting button 55 are displayed as a rich menu on the operation screen. The watcher can set the service provided by the watching server 11 by specifying and operating the sensor registration button 51. For example, it is possible to set conditions such as the state of the person being watched over that will cause the watching server 11 to send a message. The setting is made from the watcher terminal device 15 to the watching server 11 via the SNS server 21. In this way, the watching server 11 can define (set) the operation of the SNS server 21 related to the watching service.

[0024] <Registration of Watcher 5> FIG. 7 is a flowchart for explaining the flow of registering a watcher 5 using the watcher terminal device 15. Each step will be explained. Step ST21: The watcher 5 receives the monitoring sensor 13 delivered by the monitoring support business 2.

[0025] Step ST22: The watcher 5 operates the watcher terminal device 15 to become friends with the watching support provider on the SNS service, and the SNS ID of the watcher 5 is registered in the watching server 11. For example, a friend can be registered by reading an optical code printed on the instruction manual for the monitoring sensor 13 with the camera of the monitor terminal device 15. Furthermore, the watcher 5 can use the watcher terminal device 15 to use the service of this embodiment provided by the watching support provider using the watching server 11 and the watcher terminal device 15.

[0026] Step ST23: The monitoring support business delivers the monitoring sensor 13 to the home or the like of the person watching 5 . The watcher 5 installs a watch sensor 13 in the home of the person being watched.

[0027] Step ST24: When the watcher 5 selects and operates the sensor registration button 51 shown in Figure X displayed on the screen of the watcher terminal device 15, the camera of the watcher terminal device 15 starts up and reads the optical mark attached to the watcher sensor 13. The optical mark indicates the sensor ID information of the monitoring sensor 13. The SNS server 21 acquires the read sensor ID.

[0028] Step ST25: The SNS server 21 associates the sensor ID acquired in step ST24 with the SNS ID of the watcher 5 and transmits them to the watching server 11.

[0029] Step ST26: The watching server 11 registers the watcher SNSID received in step ST25 in association with the sensor ID.

[0030] <Acquisition of measurement data> FIG. 8 is a flowchart for explaining the operation of transmitting the measurement data measured by the monitoring sensor 13 to the monitoring server 11. Step ST21: As will be described later, the monitoring sensor 13 measures carbon dioxide concentration data and human presence data in the room in which the monitoring sensor 13 is installed, and stores the data in memory.

[0031] When a predetermined condition is met, the monitoring sensor 13 transmits measurement data including carbon dioxide concentration data and human detection data to the monitoring server 11.

[0032] <Watched person status notification operation> FIG. 9 is a flowchart for explaining the watched person state notification operation. Step ST41: The watching server 11 receives the measurement data via the SNS server 21.

[0033] Step ST42: The watching server 11 stores the measurement data received in step ST41 in a memory.

[0034] Step ST43: The watching server 11 determines the state (status) of the person being watched over based on the measurement data read out from the memory. That is, the watching server 11 determines (judges) the state of the person being watched over who is in a room in the person being watched over's home based on the carbon dioxide concentration in the person being watched over contained in the measurement data and the detection result of the human sensor. Based on the measurement data, the monitoring server 11 determines whether the person being watched has woken up, gone to bed, when they moved around the room, gone out, etc. In addition to human presence, the monitoring server 11 also uses the carbon dioxide concentration to determine if the person's physical condition has worsened while sleeping.

[0035] Step ST44: When the watching server 11 determines that the determination result in step ST34 satisfies the message notification condition, it generates a watched-over person status notification message according to the determination result in step ST43.

[0036] Step ST45: The watching server 11 transmits the watched person status notification message generated in step ST44 to the watcher terminal device 15 via the SNS server 21.

[0037] <Inquiry from the guardian> FIG. 10 is a flowchart for explaining an inquiry operation from a watcher. Step ST51: When the watcher 5 has an inquiry to the watching server 11, he / she operates the watcher terminal device 15 to input an inquiry message into a message posting field of the SNS service provided by the SNS server 21. As a result, the inquiry message is sent to the SNS server 21.

[0038] Step ST52: The SNS server 21 transmits the inquiry message received in step ST41 to the watching server 11. The inquiry message may include, for example, "How is the person being watched over?", "What time did the person being watched over wake up?", "What time did the person being watched over go to bed?", "Is the person being watched over at home?", "What time did the person being watched over move around the room?", etc.

[0039] Step ST53: The watching server 11 generates a reply message based on the inquiry message received in step ST52, and transmits this to the SNS server 21. The response message may be generated by inputting the query message into a learning model. For example, the watching server 11 identifies the state of the person being watched over based on the measurement results of the watching sensor 13, and generates a response message indicating the state.

[0040] Furthermore, the watching server 11 may generate a reply message based on the trained model. For example, measurement data is input, and the output is used as a reply message indicating the state, and a learned model is used to generate a reply message.

[0041] Step ST54: The SNS server 21 transmits the reply message received in step ST43 to the watcher terminal device 15. The reply message may be sent only to the watcher terminal device 15 that sent the inquiry message, or may be sent to other watcher terminal devices 15 as well.

[0042] The above-described message exchange may be shared with watcher terminal devices 15 other than the watcher terminal device 15 that sent the inquiry message.

[0043] <Scheduled message sending> FIG. 11 is a flowchart for explaining a message transmission operation based on a schedule. Step ST61: The watching server 11 periodically reads out the schedule data from the memory. The schedule data includes personal schedules such as birthdays, anniversaries, and memorial service dates for the person being watched and the person watching.

[0044] Step ST62: The watching server 11 checks (determines) whether the conditions for sending a message about a personal schedule are met based on the schedule data read out in step ST61.

[0045] Step ST63: The watching server 11 creates a message according to the schedule. For example, a congratulatory message for a birthday or the like.

[0046] Step ST74: The watching server 11 transmits the message created in step ST63 to the SNS server 21, specifying the SNS ID of the destination, or targeting all friends. The SNS server 21 transmits the received message to the person being watched and the watcher via SNS.

[0047] Each component will be described below. <Monitoring Server 11> FIG. 12 is a functional block diagram of the watching server 11 shown in FIG. As shown in FIG. 12, the watching server 11 includes, for example, a communication unit 75, an input unit 77, a memory 79, and a processing unit 81.

[0048] The communication unit 75 communicates with the monitoring sensor 13 and the SNS server 21. If necessary, it may communicate with the watcher terminal device 15 and the watched person terminal device 17. The input unit 77 is a terminal or the like for inputting data from the outside. The memory 79 stores a program PRG executed by the processing unit 81. The operation of the watching server 11 described in this embodiment is defined by the program PRG. The processing unit 81 executes the program PRG stored in the memory 79 to perform the above-described processing defined in this embodiment.

[0049] <SNSサーバ21> The SNS server 21 has the following functions. A message is sent simultaneously to the watcher terminal device 15 and the watched person terminal device 17. The SNS server 21 provides the watching support business (watching server 11) with a rich message function that creates interactive messages that combine images and buttons. The SNS server 21 has a function that allows users to easily add friends using a QR code (registered trademark) or a URL. The SNS server 21 has a function for analyzing the performance of an account, such as the message opening rate and the increase in the number of friends. The SNS server 21 has a function to create stamps exclusive to the brand and increase engagement with customers.

[0050] As described above, the watching service system 1 allows multiple watchers to quickly and efficiently grasp changes in the state of the person being watched over, and allows for quick and low-burden communication between watchers. Furthermore, the watching service system 1 allows smooth communication between the person being watched and the watcher. Furthermore, according to the watching service system 1, by setting the operation of the SNS server 21 from the watching server 11, the operation of the watching server 11 can be defined from the watcher terminal device 15 via the SNS server 21.

[0051] The present invention is not limited to the above-described embodiments. That is, those skilled in the art may make various modifications, combinations, subcombinations, and substitutions of the components of the above-described embodiments within the technical scope of the present invention or its equivalents. The above-described functions of the SNS server 21 are merely an example, and are not particularly limited as long as the system allows information from the watching server 11 to be shared among a plurality of watcher terminal devices 15 and watched-over person terminal devices 17 . Furthermore, the function of the SNS server 21 may be provided in the watching server 11 . Also, the watched person terminal device 17 may not be used, and only the watcher terminal device 15 may be used. Furthermore, the type of monitoring sensor 13 is not limited to the above. [Industrial Applicability]

[0052] The present invention is applicable to a monitoring support system. [Explanation of symbols]

[0053] 1. Monitoring service system 11...Monitoring server 13...Monitoring sensor 15...Guardian terminal device 16...Monitored person terminal device

Claims

1. A monitoring support method by a monitoring support provider using a monitoring sensor installed in the home of a monitored person and an SNS service, a first step of receiving, from an SNS server providing the SNS service, sensor identification information of the monitoring sensor obtained by a terminal device of a watcher reading a code associated with the monitoring sensor and a watcher SNSID, which is the watcher's identification information in the SNS service; a second step of storing the sensor identification information received in the first step and the watcher SNSID in a memory in association with each other; A third step of receiving measurement data from the monitoring sensor installed in the home of the person being monitored; A fourth step of determining the state of the person being watched based on the measurement data received in the third step and generating a watched person state notification message; a fifth step of pushing the watched person status notification message to the SNS server together with the watching person SNS ID stored in a memory; A monitoring support method executed by a monitoring server.

2. The third step receives the measurement data from the monitoring sensor without going through the SNS server. The monitoring support method according to claim 1 .

3. The monitoring support business sets the function of the first step of the SNS server. The monitoring support method according to claim 2.

4. receiving setting information specifying the operation of the watching server designated by the terminal device of the watcher from the SNS server; The processing of the fourth step or the fifth step is defined based on the setting information. The monitoring support method according to claim 3.

5. The SNS server is configured to output the setting information input screen to the terminal device. The monitoring support method according to claim 4.

6. a sixth step of receiving an inquiry message transmitted by the terminal device of the watcher via the SNS server; a seventh step of generating a response message to the received inquiry message; an eighth step of transmitting the reply message to the terminal device of the watcher via the SNS server; The monitoring support method according to claim 5, comprising:

7. The seventh step generates the reply message using a learning model. The monitoring support method according to claim 6 .

8. In the fourth step, An eleventh step of receiving the carbon dioxide concentration detected by the monitoring sensor installed in the room of the person being monitored; A twelfth step of receiving a human sensor detection result of the monitoring sensor; a thirteenth step of determining the state of the person being watched in the room based on the carbon dioxide concentration received in the eleventh step and the human sensor detection result received in the twelfth step; The indoor abnormality detection method according to claim 7, wherein the monitoring server executes the above.

9. The code is an optical code and is read by the terminal device of the watcher. The monitoring support method according to claim 8.

10. The optical code is an optical code issued by the monitoring support business operator. The monitoring support method according to claim 9.

11. A monitoring support system used for monitoring support using a monitoring sensor installed in a home of a monitored person and an SNS service, a first means for receiving, from an SNS server providing the SNS service, sensor identification information of the monitoring sensor obtained by a terminal device of a watcher reading a code associated with the monitoring sensor and a watcher SNSID, which is identification information of the watcher in the SNS service; a second means for storing the sensor identification information received by the first means and the watcher SNSID in a memory in association with each other; A third means for receiving measurement data from the monitoring sensor installed in the home of the person being monitored; A fourth means for determining the state of the person being watched based on the measurement data received by the third means and generating a watched person state notification message; A fifth means for push-transmitting the watched person status notification message to the SNS server together with the watching person SNS ID stored in a memory; A monitoring support system with this function.

12. A program used in a monitoring service that uses a monitoring sensor installed in the home of a monitored person and an SNS service, a first step of receiving, from an SNS server providing the SNS service, sensor identification information of the monitoring sensor obtained by a terminal device of a watcher reading a code associated with the monitoring sensor and a watcher SNSID, which is the watcher's identification information in the SNS service; a second step of storing the sensor identification information received in the first step and the watcher SNSID in a memory in association with each other; A third step of receiving measurement data from the monitoring sensor installed in the home of the person being monitored; A fourth step of determining the state of the person being watched based on the measurement data received in the third step and generating a watched person state notification message; a fifth step of pushing the watched person status notification message to the SNS server together with the watching person SNS ID stored in a memory; A program that monitors and executes on the server.

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