Server, processing method, and program

Abstract

To provide a server for sorting and displaying comments from participants so that a distributor can find and answer unread question comments within a limited time. [Solution] The server performs voice recognition of the broadcaster's comments, acquires the broadcaster's comments, records comments posted by participants in a comment recording unit, distinguishing between question comments and regular comments, records the fact that the posted comment has been answered and the answer to the question comment, determines the similarity between the comment and the comment recorded in the comment recording unit using natural language analysis processing, and if it determines that the comment recording unit contains a comment posted by a participant that is similar to the broadcaster's comment, changes the comment posted by the participant that is similar to the broadcaster's comment to answered, and displays the comments posted by participants on the broadcaster terminal and participant terminal, distinguishing between question comments, regular comments, and further whether they have been answered.

Description

[Technical Field]

[0001] The present invention relates to a server, a processing method, and a program. [Background technology]

[0002] Regarding processing based on natural language models, the following literature can be cited:

[0003] Patent Document 1 relates to a method for generating question-answer pairs based on a natural language model. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Publication No. 2023-026316 Summary of the Invention [Problem to be solved by the invention]

[0005] The following analysis is given by the inventor.

[0006] In broadcasts such as webinars with a large number of participants, the number of comments increases in proportion to the number of participants, making it difficult for broadcasters to respond to all of them. However, some participants may become dissatisfied if their posted comments are not read. There are also cases where participants who join a webinar midway through post a question that is the same as a question that has already been answered. In such cases, it becomes difficult for broadcasters to find and respond to unread questions within the limited time available.

[0007] To provide a server, a processing method, and a program that contribute to organizing and displaying comments from participants so that a broadcaster can find and answer unread question comments within a limited time. [Means for solving the problem]

[0008] According to a first aspect of the present invention, there is provided a voice recognition unit that recognizes voice of a comment of a distributor and transcribes it to acquire the comment of the distributor; a comment recording unit that records comments posted by participants by distinguishing between question comments and normal comments, and records that the comment posted by the participant has been answered and the answer to the question comment; a similarity determination unit that determines the similarity between the newly posted comment, the distributor comment, and the comments posted by the participants recorded in the comment recording unit by natural language analysis processing; a comment generating unit that, when the similarity determining unit determines that the comment recording unit contains a comment posted by the participant that is similar to the distributor comment, changes the comment posted by the participant that is similar to the distributor comment to an answered comment, and displays the comments posted by the participant on the distributor terminal and the participant terminal, distinguishing between the question comment, the normal comment, and the answered comment; A server including the above can be provided.

[0009] According to a second aspect of the present invention, a server The streamer's comments are recognized by voice and transcribed, and the streamer's comments are acquired. The comment recording unit records the comments posted by the participants, distinguishing between question comments and normal comments, and records the fact that the comment posted by the participant has been answered and the answer to the question comment together. Determine the similarity between the newly posted comment and the distributor comment and the comments posted by the participants recorded in the comment recording unit by natural language analysis processing; When it is determined that the comment recording unit contains a comment posted by the participant that is similar to the distributor comment, the comment posted by the participant that is similar to the distributor comment is changed to an answered comment, and the comments posted by the participant are displayed on the distributor terminal and the participant terminal, distinguishing between the question comment, the normal comment, and the answered comment. This method is linked to a specific machine, a computer, that executes the above method.

[0010] According to a third aspect of the present invention, a server including a comment recording unit includes: A process of recognizing the voice of the streamer's comments, transcribing them, and acquiring the streamer's comments; a process of recording comments posted by participants in the comment recording unit, distinguishing between question comments and normal comments, and recording that the comment posted by the participant has been answered and the answer to the question comment together; a process of determining the similarity between the newly posted comment, the distributor comment, and the comments posted by the participants recorded in the comment recording unit by natural language analysis processing; If it is determined that the comment recording unit contains a comment posted by the participant that is similar to the broadcaster comment, a program can be provided that executes a process to change the comment posted by the participant that is similar to the broadcaster comment to an answered comment, and to distinguish the comments posted by the participant from the question comment, the normal comment, and the answered comment, and display them on the broadcaster terminal and the participant terminal.

[0011] These programs can be recorded on a computer-readable storage medium. The storage medium can be a non-transitory medium such as a semiconductor memory, a hard disk, a magnetic recording medium, or an optical recording medium. The present invention can also be embodied as a computer program product. [Effects of the Invention]

[0012] According to the present invention, it is possible to provide a server, a processing method, and a program that contribute to organizing and displaying comments from participants so that a broadcaster can find and answer unread question comments within a limited time. [Brief explanation of the drawings]

[0013] [Figure 1] FIG. 1 is a block diagram illustrating an example of a configuration of a distribution system including a server according to the present disclosure. [Figure 2] FIG. 10 is a flowchart showing an example of the operation of the server when a participant inputs a comment according to the present disclosure. [Figure 3] FIG. 10 is a flowchart showing an example of the operation of a server when a distributor according to the present disclosure replies to a comment. [Figure 4] FIG. 10 is a diagram showing an example of a normal comment recorded in a comment recording unit according to the present disclosure. [Figure 5] FIG. 10 is a diagram showing an example of a question comment recorded in a comment recording unit according to the present disclosure. [Figure 6] FIG. 10 is a diagram illustrating an example of a screen display according to the present disclosure. [Figure 7] FIG. 10 is a diagram illustrating an example of a comment input unit according to the present disclosure. [Figure 8] FIG. 10 is a diagram illustrating an example of detecting similarity using ChatGPT according to the present disclosure. [Figure 9] FIG. 2 is a diagram illustrating the configuration of a computer that constitutes a server according to the present disclosure. DETAILED DESCRIPTION OF THE INVENTION

[0014] In this disclosure, the drawings may relate to one or more embodiments. In addition, each embodiment described below can be combined with other embodiments as appropriate, and the present invention is not limited to each embodiment.

[0015] First, an overview of one embodiment will be described with reference to the drawings. Note that the reference numerals in the drawings attached to this overview are attached to each element for convenience as an example to facilitate understanding, and are not intended to limit the present invention to the illustrated form. Furthermore, connection lines between blocks in the drawings and the like referred to in the following description include both bidirectional and unidirectional lines. Unidirectional arrows are used to schematically indicate the flow of the main signal (data) and do not exclude bidirectionality.

[0016] Fig. 1 is a block diagram showing an example of the configuration of a distribution system including a server according to the present disclosure. Referring to Fig. 1, a distribution system 1000 according to one embodiment includes a server 10, a distributor terminal 20, and participant terminals 30 and 40, which are connected via a network 100.

[0017] In addition to the functions of a normal web conference server, the server 10 includes a speech recognition unit 11, a similarity determination unit 12, a comment recording unit 13, and a comment generation unit 14. The speech recognition unit 11 recognizes the speech of the broadcaster's comments and transcribes them to obtain the broadcaster's comments.

[0018] The similarity determination unit 12 determines the similarity between comments and between the distributor's comments, and determines that the similarity is high. The similarity determination unit 12 may determine the similarity by natural language analysis processing, or may determine the similarity by an external server, for example, a generation AI server such as ChatGPT. Figure 8 shows an example 80 of similarity determination using GPT-4o. That is, the similarity determination unit 12 determines the similarity between a newly posted comment and the distributor's comment, and the comments posted by the participants recorded in the comment recording unit, using natural language analysis processing.

[0019] The comment recording unit 13 records comments posted by participants, distinguishing between question comments and normal comments, and records the fact that a comment posted by a participant has been answered and the answer to the question comment together. Fig. 4 is a diagram showing an example of a normal comment 400 recorded in the comment recording unit 13 according to the present disclosure. Fig. 5 is a diagram showing an example of a question comment 500 recorded in the comment recording unit 13 according to the present disclosure.

[0020] The comment generation unit 14 processes the comments and generates comments to be displayed on the distributor terminal and the participant terminal. That is, when the similarity determination unit 12 determines that there is a comment posted by a participant that is similar to the distributor comment in the comment recording unit 13, the comment generation unit 14 changes the comment posted by the participant that is similar to the distributor comment to an answered comment, and displays the comments posted by the participants on the distributor terminal and the participant terminal, distinguishing between question comments, normal comments, and comments that have been answered.

[0021] As described above, according to one embodiment, a server, processing method, and program can be provided that contribute to organizing and displaying comments from participants so that a broadcaster can find and answer unread question comments within a limited time.

[0022] [First embodiment] Next, the first embodiment will be described in detail with reference to the drawings. Fig. 1 is a block diagram showing an example of the configuration of a distribution system including a server according to the present disclosure. Fig. 1 is the same drawing as that described in the first embodiment, and the configuration of the server 10 is the same as that described in the first embodiment, so a description thereof will be omitted.

[0023] The broadcaster terminal 20 includes a comment display unit 21. The participant terminal 30 includes a comment display unit 31 and a comment input unit 32. The participant terminal 40 will be described below as having the same configuration as the participant terminal 30, although this is not limited thereto.

[0024] The distributor terminal 20 and the participant terminals 30 and 40 may be, for example, a PC (Personal Computer) and a smartphone and a Web conference application, similar to terminals in a typical Web conference system. The comment display unit 21 and the comment display unit 31 display comments generated by the comment generation unit 14 of the server 10. In the first embodiment, the comment display unit 21 and the comment display unit 31 are described as performing the same display. The comment input unit 32 accepts comments input by participants. Note that the distributor terminal 20 may have a comment input unit, but in the first embodiment, as an example, the distributor inputs comments by voice, and the description of this unit is omitted because comments are not input via the comment input unit.

[0025] Next, the operation of the server of the first embodiment will be described with reference to Fig. 2 and Fig. 3. Fig. 2 is a diagram showing a flowchart illustrating an example of the operation of the server when a participant according to the present disclosure inputs a comment. Fig. 3 is a diagram showing a flowchart illustrating an example of the operation of the server when a distributor according to the present disclosure replies to a comment. First, with reference to Fig. 2, an example of the operation of the server when a participant inputs a comment will be described. The process starts in step S200.

[0026] A participant inputs and posts a comment in the comment input section 32 of the participant terminal 30 (step S201).

[0027] When the comment generation unit 14 of the server 10 receives a posted comment, it determines whether the posted comment is a question (step S202). If it is determined that the comment is not a question (step S202 No), it records the comment as a normal comment in the comment recording unit 13 and displays it on the comment display units 21 and 31 (step S203).

[0028] If it is determined that the question comment is a question (Yes in step S202), the comment generating unit 14 requests the similarity determining unit 12 to determine whether there is a question comment similar to the posted question comment (step S204).

[0029] The similarity determination unit 12 determines the similarity between the posted question comment and the question comment recorded in the comment recording unit 13, and if there is a question comment that is determined to have a high similarity, notifies the comment generation unit 14 of the comment number of the recorded question comment.

[0030] If there is no similar question comment (determined to have a high degree of similarity) (No in step S204), that is, if the comment number is not notified, the comment generating unit 14 records the posted question comment as a new question comment in the comment recording unit 13 and displays it in the comment display units 21 and 31 (step S205). Here, the question comment may be displayed so that it can be clearly distinguished from normal comments. For example, the frame of the question comment may be colored orange. Also, the question comment may be displayed with a question tag attached.

[0031] If there is a similar question comment (determined to have a high degree of similarity) (Yes in step S204), it is further determined whether the question comment has been answered. If the question comment has not been answered (No in step S206), the number of comments for the question comment is incremented by 1 and recorded in the comment recording unit 13. If "the number of comments + 1" is equal to or greater than a predetermined threshold, the comment is highlighted and displayed in the comment display unit 21, 31 (step S207). For example, the frame of the comment may be colored red. Also, the number of comments may be notified by displaying a badge.

[0032] If the question comment has been answered (Yes in step S206), the comment generating unit 14 displays the fact that a similar question has been asked and the answer via the comment input unit 32 of the participant terminal 30 (step S208). Fig. 7 is a diagram showing an example of the comment input unit 32 according to the present disclosure.

[0033] In step S202, it is determined whether the posted comment is a question, but the comment input unit 32 may be able to select whether it is a question or a comment and post it. Also, when a question comment includes both a comment and a question, for example, when a comment is posted saying "Thank you for the lecture. Is there any difference depending on the model of the generation AI?", the normal comment and the question comment may be distinguished and stored in the comment recording unit 13. Also, only the question comment portion, "Is there any difference depending on the model of the generation AI?" may be stored in the comment storage unit 13. The process ends in step S209.

[0034] Next, an example of the operation of the server when a distributor according to the present disclosure replies to a comment will be described with reference to Fig. 3. The process starts at step S300.

[0035] 3, when a broadcaster responds to a comment, the speech recognition unit 11 of the server 10 recognizes the speech of the response and transcribes it (step S301). Normally, when reading or responding to a comment, the broadcaster will make a comment such as "I will answer your question" or "I will check your comment" beforehand, so any comments after that may be acquired as the broadcaster comment. The speech recognition unit 11 passes the acquired broadcaster comment to the comment generation unit 14. The comment generation unit 14 requests the similarity determination unit 12 to determine whether there is a similar comment in the comment recording unit 13.

[0036] A similarity determination unit 12 determines the similarity between the distributor comment and the normal comment recorded in a comment recording unit 13, and if there is a normal comment that is determined to have a high similarity, notifies a comment generation unit 14 of the comment number.

[0037] If there is a similar normal comment among the normal comments recorded in the comment recording unit 13 (Yes in step S302), the comment generating unit 14 changes the corresponding normal comment in the comment recording unit 13 to "answered" and displays it in the comment display units 21 and 31 (step S303). For example, the frame of the comment may be colored green. Also, it may be displayed with an "answered" tag attached.

[0038] If there is no similar normal comment among the normal comments recorded in the comment recording unit 13 (step S302 No), the comment generation unit 14 requests the similarity determination unit 12 to determine whether there is a similar question comment among the question comments recorded in the comment recording unit 13.

[0039] The similarity determination unit 12 determines the similarity between the distributor comment and the question comment recorded in the comment recording unit 13, and if there is a question comment that is determined to have a high similarity, notifies the comment generation unit 14 of the comment number.

[0040] If there is no similar question comment (No at step S304), the comment generating unit 14 ends the process (step S307).

[0041] If there is a similar question comment (determined to have a high degree of similarity) (Yes in step S304), the corresponding question comment in the comment recording unit 13 is changed to "answered," the answer is recorded (step S305), and displayed in the comment display units 21 and 31 (step S306). As an example, the comment may be displayed in a green frame, or may be displayed with an "answered" tag attached.

[0042] FIG. 6 is a diagram illustrating an example of a screen display according to the present disclosure. Reference numeral 41 in the screen display 50 indicates, as an example, a webinar screen. The webinar screen 41 may, for example, display a video of the broadcaster and shared materials, but is not limited thereto. Reference numeral 42 corresponds to the comment display units 21 and 31. In the example shown in FIG. 6, from top to bottom, the following comments are displayed: "Thank you for the lecture": answered comment (step S303); "Are there any differences depending on the model of the generating AI?": answered question comment (step S306); "Are there any good references?": question comment (step S205); "How accurate is the invention evaluation?": question comment in the case where there are many similar comments (step S207); and "It was very easy to understand.": comment (step S203). Reference numeral 43 indicates an operation unit, and operations are performed by clicking icons. In the example shown in FIG. 6, from the left, microphone on / off 431, Q&A 432, screen sharing 433, and other settings 434 are shown, but the present invention is not limited to this.

[0043] 7 is a diagram showing an example of the comment input unit 32 according to the present disclosure. When the Q&A 432 on the screen display 50 is clicked, the comment input unit 32 is displayed. When a comment is input into the comment input unit 32 (reference numeral 321) and a "Post" button 323 is clicked, the input comment can be posted to the server 10.

[0044] If there is a question comment that has already been answered (Yes in step S206), similar questions and answers are displayed in the comment input section 32 (reference numeral 324) (step S208). Clicking the "OK" button 325 here will end the process, and clicking the "Cancel" button 322 will return to the display before posting, allowing the user to rewrite the question comment and post it.

[0045] According to the first embodiment, if a similar question is posted, it is displayed in the comment input unit 32 of the participant terminal 30 or 40 that posted the question, but not in the comment display unit 21, 31, allowing the broadcaster to find and answer unread question comments within a limited time. Also, if there are multiple similar question comments to an unanswered question comment, they are highlighted, allowing participants to find and answer question comments that interest them. Also, if a participant posts a similar question comment, they can check past answers, and if they have additional questions, they can rewrite and post the comment.

[0046] As described above, according to the first embodiment, it is possible to provide a server, a processing method, and a program that contribute to organizing and displaying comments from participants so that a broadcaster can find and answer unread question comments within a limited time.

[0047] Although the embodiments of the present invention have been described above, the present invention is not limited to the above-described embodiments, and further modifications, substitutions, and adjustments can be made without departing from the basic technical concept of the present invention. For example, the network configurations, element configurations, and message expression formats shown in the drawings are examples to aid in understanding the present invention, and the present invention is not limited to the configurations shown in these drawings. Furthermore, "A and / or B" is used to mean at least either A or B.

[0048] Furthermore, the procedures shown in the above-described one embodiment and the first embodiment can be realized by a program that causes a computer (9000 in FIG. 9) functioning as a server according to the present invention to realize the functions of the server. Such a computer is exemplified by a configuration including a CPU (Central Processing Unit) 9010, a communication interface 9020, a memory 9030, and an auxiliary storage device 9040 in FIG. 9. That is, the CPU 9010 in FIG. 9 executes a server control program, and performs an update process for each calculation parameter stored in the auxiliary storage device 9040, etc.

[0049] The memory 9030 is a RAM (Random Access Memory), a ROM (Read Only Memory), or the like.

[0050] In other words, each part (processing means, function) of the server shown in the above-mentioned embodiment and the first embodiment can be realized by a computer program that causes the processor of the above-mentioned computer to execute each of the above-mentioned processes using its hardware.

[0051] Finally, preferred embodiments of the present invention will be summarized. [First form] The server may include a voice recognition unit that recognizes the voice of the broadcaster's comments and transcribes them to obtain the broadcaster's comments. The server may include a comment recording unit that records comments posted by participants, distinguishing between question comments and regular comments, and records that a comment posted by the participant has been answered, as well as the answer to the question comment. The server may include a similarity determination unit that determines the similarity between newly posted comments and the distributor comments using natural language analysis processing, and comments posted by the participants that are recorded in the comment recording unit. The server may include a comment generation unit that, when the similarity determination unit determines that the comment recording unit contains a comment posted by the participant that is similar to the broadcaster comment, changes the comment posted by the participant that is similar to the broadcaster comment to an answered comment, and displays the comments posted by the participant on the broadcaster terminal and the participant terminal, distinguishing between the question comment, the normal comment, and the answered comment. [Second form] In the server according to the first aspect, the comment generation unit determines that the newly posted comment is the question comment, the similarity determination unit determines that the question comment similar to the newly posted comment exists in the comment recording unit; and If the comment generation unit determines that the question comment similar to the newly posted comment has already been answered, It is preferable that the comment generating section displays the fact that a similar question has been asked and the answer to the question in a comment input section of the participant terminal that has posted the newly posted comment. [Third Form] In the server according to the first aspect, the comment generation unit determines that the newly posted comment is the question comment, the similarity determination unit determines that the question comment similar to the newly posted comment exists in the comment recording unit; and If the comment generation unit determines that the question comment similar to the newly posted comment has not been answered, It is preferable that the comment generating unit increments the number of comments of the question comment by 1, and when the number of comments is equal to or greater than a predetermined threshold, displays the comment on the distributor terminal and the participant terminal. [Fourth Form] In the server described in the first embodiment, it is preferable that the fact that the question comment and the normal comment have been answered is indicated by a color different from the other display colors, or by an answered tag. [Fifth Form] In the server described in the second embodiment, it is preferable that the comment input unit displays an OK button and a Cancel button, and when the OK button is selected, the display ends, and when the Cancel button is selected, the comment entered before posting is displayed again. [Sixth Form] In the server described in the first embodiment, when the similarity determination unit determines that the comment recording unit contains a comment posted by the participant that is similar to the broadcaster comment, it is preferable that the similarity determination unit notifies the comment generation unit of the comment number of the comment posted by the participant that is similar to the broadcaster comment. [7th form] In the processing method, a server The comment of the broadcaster may be obtained by performing speech recognition on the comment of the broadcaster and transcribing it. In the processing method, the server may record comments posted by participants in a comment recording section, distinguishing between question comments and regular comments, and may also record that the comment posted by the participant has been answered and the answer to the question comment. In the processing method, the server may determine the similarity between newly posted comments and the distributor comments using natural language analysis processing, and comments posted by the participants recorded in the comment recording unit. In the processing method, if the server determines that the comment recording unit contains a comment posted by the participant that is similar to the broadcaster comment, it may change the comment posted by the participant that is similar to the broadcaster comment to an answered comment, and display the comments posted by the participant on the broadcaster terminal and the participant terminal, distinguishing between the question comment, the normal comment, and the answered comment. [8th form] In the processing method according to the seventh aspect, the server determining that the newly posted comment is a question comment; determining that the question comment similar to the newly posted comment exists in the comment recording unit; and If it is determined that the question comment similar to the newly posted comment has already been answered, It is preferable that the fact that a similar question has been asked and the answer to the question are displayed in the comment input section of the participant terminal that posted the newly posted comment. [9th Form] The program may cause a server including a comment recording unit to perform a process of recognizing voice and transcribing the distributor's comments and acquiring the distributor's comments. The program may cause the server to execute a process of recording comments posted by participants in the comment recording unit, distinguishing between question comments and regular comments, and recording that the comment posted by the participant has been answered and the answer to the question comment. The program may cause the server to execute a process of determining the similarity between newly posted comments and the broadcaster comments using natural language analysis processing and comments posted by the participants recorded in the comment recording unit. When the program determines that the comment recording unit of the server contains a comment posted by the participant that is similar to the broadcaster comment, it may execute a process to change the comment posted by the participant that is similar to the broadcaster comment to an answered comment, and to display the comments posted by the participant on the broadcaster terminal and the participant terminal, distinguishing between the question comment, the normal comment, and the answered comment. [10th Form] The program according to a ninth aspect includes the steps of: determining that the newly posted comment is a question comment; determining that the question comment similar to the newly posted comment exists in the comment recording unit; and If it is determined that the question comment similar to the newly posted comment has already been answered, It is preferable to execute a process to display the fact that a similar question has been asked and the answer to that question in the comment input section of the participant terminal that posted the newly posted comment. Note that the seventh and ninth forms can be expanded to the third to sixth forms, just like the first form.

[0052] The disclosures of the above-cited patent documents are incorporated herein by reference. Modifications and adjustments of the embodiments and examples are possible within the scope of the entire disclosure of the present invention (including the claims), and further based on the basic technical concept thereof. Furthermore, various combinations and selections of the various disclosed elements (including each element of each claim, each element of each embodiment or example, each element of each drawing, etc.) are possible within the scope of the disclosure of the present invention. In other words, the present invention naturally embraces various modifications and alterations that would be possible by a person skilled in the art in accordance with the entire disclosure and technical concept, including the claims. In particular, with regard to the numerical ranges set forth herein, any numerical value or subrange within that range should be construed as specifically set forth, even if not otherwise specified. Furthermore, the disclosures of the above-cited documents, when used in part or in whole in combination with the disclosures herein as part of the disclosure of the present invention, in accordance with the spirit of the present invention, are also deemed to be included in the disclosures of this application. [Explanation of symbols]

[0053] 10 Servers 11 Voice Recognition Unit 12 Similarity determination unit 13 Comment Recording Section 14 Comment Generation 20 Streamer terminal 21 Comment display area 30, 40 participant terminals 31 Comment display area 32 Comment input section 41 Webinar Screen 43 Operation section 50 screen display 80 Example of similarity determination using GPT-4o 100 Network 400 Regular comment recorded 500 recorded questions and comments 431 Microphone ON / OFF 432 Q&A 433 Screen sharing 434 Other Settings 1000 Distribution System 9000 computers 9010 CPU 9020 Communication Interface 9030 Memory 9040 Auxiliary storage device

Claims

1. a speech recognition unit that recognizes the voice of the streamer's comments, transcribes them, and acquires the streamer's comments; a comment recording unit that records comments posted by participants by distinguishing between question comments and normal comments, and records that the comment posted by the participant has been answered and the answer to the question comment; a similarity determination unit that determines the similarity between the newly posted comment, the distributor comment, and the comments posted by the participants recorded in the comment recording unit by natural language analysis processing; a comment generating unit that, when the similarity determining unit determines that the comment recording unit contains a comment posted by the participant that is similar to the distributor comment, changes the comment posted by the participant that is similar to the distributor comment to an answered comment, and displays the comments posted by the participant on the distributor terminal and the participant terminal, distinguishing between the question comment, the normal comment, and the answered comment; Server containing.

2. the comment generation unit determines that the newly posted comment is the question comment, the similarity determination unit determines that the question comment similar to the newly posted comment exists in the comment recording unit; and If the comment generation unit determines that the question comment similar to the newly posted comment has already been answered, The server according to claim 1 , wherein the comment generating unit displays a message that a similar question has been asked and the answer to the question in a comment input unit of the participant terminal that has posted the newly posted comment.

3. the comment generation unit determines that the newly posted comment is the question comment, the similarity determination unit determines that the question comment similar to the newly posted comment exists in the comment recording unit; and If the comment generation unit determines that the question comment similar to the newly posted comment has not been answered, The server according to claim 1 , wherein the comment generation unit increases the number of comments for the question comment by one, and displays the number of comments on the broadcaster terminal and the participant terminal when the number of comments is equal to or greater than a predetermined threshold.

4. The server according to claim 1 , wherein the fact that the question comment and the normal comment have been answered is indicated by a color different from the other display colors, or by an answered tag.

5. 3. The server according to claim 2, wherein the comment input unit displays an OK button and a Cancel button, and when the OK button is selected, the display ends, and when the Cancel button is selected, the comment entered before posting is displayed again.

6. The server of claim 1, wherein when the similarity determination unit determines that the comment recording unit contains a comment posted by the participant that is similar to the broadcaster comment, the similarity determination unit notifies the comment generation unit of the comment number of the comment posted by the participant that is similar to the broadcaster comment.

7. The server The streamer's comments are recognized by voice and transcribed, and the streamer's comments are acquired. The comment recording unit records the comments posted by the participants, distinguishing between question comments and normal comments, and records the fact that the comment posted by the participant has been answered and the answer to the question comment together. Determine the similarity between the newly posted comment and the distributor comment and the comments posted by the participants recorded in the comment recording unit by natural language analysis processing; When it is determined that the comment recording unit contains a comment posted by the participant that is similar to the distributor comment, the comment posted by the participant that is similar to the distributor comment is changed to an answered comment, and the comments posted by the participant are displayed on the distributor terminal and the participant terminal, distinguishing between the question comment, the normal comment, and the answered comment. A processing method comprising:

8. The server: determining that the newly posted comment is a question comment; determining that the question comment similar to the newly posted comment exists in the comment recording unit; and If it is determined that the question comment similar to the newly posted comment has already been answered, 8. The processing method according to claim 7, wherein the fact that a similar question has been asked and the answer to the question are displayed in a comment input section of the participant terminal that has posted the newly posted comment.

9. The server containing the comment recording section: A process of recognizing the voice of the streamer's comments, transcribing them, and acquiring the streamer's comments; a process of recording comments posted by participants in the comment recording unit, distinguishing between question comments and normal comments, and recording that the comment posted by the participant has been answered and the answer to the question comment together; a process of determining the similarity between the newly posted comment, the distributor comment, and the comments posted by the participants recorded in the comment recording unit by natural language analysis processing; When it is determined that the comment recording unit contains a comment posted by the participant that is similar to the broadcaster comment, the program executes a process to change the comment posted by the participant that is similar to the broadcaster comment to an answered comment, and to display the comments posted by the participant on the broadcaster terminal and the participant terminal, distinguishing between the question comment, the normal comment, and the answered comment.

10. The server, determining that the newly posted comment is a question comment; determining that the question comment similar to the newly posted comment exists in the comment recording unit; and If it is determined that the question comment similar to the newly posted comment has already been answered, 10. The program according to claim 9, further comprising: a process for displaying information about a similar question and the answer to the question in a comment input section of the participant terminal that has posted the newly posted comment.

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