Information processing device, method, and program

Abstract

To improve a technique regarding a device which determines a tour schedule.SOLUTION: An information processor 30 determines a tour schedule of a facility and has a control unit 31 for determining a tour time in a tour spot in the tour schedule on the basis of biological information of a user who is watching a step executed in the facility in the tour spot in the facility.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure relates to an information processing device, a method, and a program. [Background technology]

[0002] Conventionally, there are known technologies relating to devices that determine facility tour schedules. For example, Patent Document 1 discloses a technology relating to an operation system that formulates a tour bus operation plan so that tourist spots selected by passengers wishing to board a tour bus are covered among tourist spots within a predetermined area. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2002-279031 Summary of the Invention [Problem to be solved by the invention]

[0004] There was room for improvement in the technology involved in the device that determines the tour schedule for the facility.

[0005] In view of the above circumstances, an object of the present disclosure is to improve the technology relating to a device for determining a tour schedule for a facility. [Means for solving the problem]

[0006] An information processing device according to one embodiment of the present disclosure is an information processing device that determines a tour schedule for a facility, and includes a control unit that determines the tour time at a tour spot in the tour schedule based on biometric information of a user who is viewing a process performed by equipment at the tour spot within the facility.

[0007] A method according to one embodiment of the present disclosure is a method executed by an information processing device that determines a tour schedule for a facility, and includes a step of determining a tour time at a tour spot in the facility in the tour schedule based on biometric information of a user who is viewing a process performed by equipment at the tour spot within the facility.

[0008] A program according to one embodiment of the present disclosure causes an information processing device that determines a facility tour schedule to execute a process of determining the tour time at a tour spot in the facility in the tour schedule based on biometric information of a user who is viewing a process performed by equipment at the tour spot within the facility. [Effects of the Invention]

[0009] According to one embodiment of the present disclosure, there is provided an improved technique for an apparatus for determining a tour schedule for a facility. [Brief explanation of the drawings]

[0010] [Figure 1] 1 is a block diagram illustrating a schematic configuration of a system according to an embodiment of the present disclosure. [Figure 2] 1 is a block diagram showing a schematic configuration of a vehicle. [Figure 3] 1 is a block diagram showing a schematic configuration of a biological information detection device; [Figure 4] FIG. 1 is a block diagram showing a schematic configuration of an information processing device. [Figure 5] FIG. 2 is a sequence diagram for explaining a first operation of the system according to an embodiment of the present disclosure. [Figure 6] FIG. 10 is a sequence diagram for explaining a second operation of the system according to an embodiment of the present disclosure. DETAILED DESCRIPTION OF THE INVENTION

[0011] Hereinafter, embodiments of the present disclosure will be described.

[0012] (Outline of the embodiment) 1 is a block diagram showing a schematic configuration of a system 1 according to an embodiment of the present disclosure. The system 1 includes a vehicle 10, a biometric information detection device 20, and an information processing device 30. The vehicle 10, the biometric information detection device 20, and the information processing device 30 are communicably connected to a network 40 including, for example, the Internet and a mobile communication network.

[0013] For ease of explanation, FIG. 1 illustrates one vehicle 10 and one information processing device 30 included in the system 1, but the number of devices is not limited to this. The system 1 may include two or more information processing devices 30. The number of vehicles 10 included in the system 1 may be two or more and may be determined arbitrarily. FIG. 1 illustrates one camera 20A and one heart rate monitor 20B as examples of the biometric information detection device 20, but the number of devices is not limited to this. As will be described in detail later, the biometric information detection device 20 is not limited to the camera 20A and the heart rate monitor 20B.

[0014] Vehicle 10 is, for example, an automobile, but is not limited to this and may be any vehicle. Examples of automobiles include, but are not limited to, gasoline-powered automobiles, battery electric vehicles (BEVs), hybrid electric vehicles (HEVs), plug-in hybrid electric vehicles (PHEVs), and fuel cell electric vehicles (FCEVs). Furthermore, in this embodiment, vehicle 10 is described assuming that it is an autonomously driven vehicle that runs unmanned, but it may also be a manned vehicle.

[0015] In this embodiment, vehicle 10 carries users (customers or general users) and travels within a facility such as a factory, allowing the users to tour, for example, the equipment installed within the facility from inside the vehicle. The equipment may be, for example, a production line, and in this configuration, vehicle 10 allows the users to tour, from inside the vehicle, the process by which products are made on the production line.

[0016] The biological information detection device 20 is a device including a detection device for detecting biological information. The biological information is information about the user's living body that changes depending on the user's emotions, and includes, for example, information indicating at least one of the user's heart rate, body temperature, amount of sweat, brain waves, voice, facial expression, and movement.

[0017] The information processing device 30 is, for example, a computer such as a server device. For example, the information processing device 30 is a server belonging to a cloud computing system or other computing system. Note that the information processing device 30 is not limited to these and may be any general-purpose electronic device such as a PC (Personal Computer), or may be another electronic device dedicated to the system 1. The information processing device 30 is capable of communicating with the vehicle 10 via a network 40. In this embodiment, the information processing device 30 manages a tour schedule for the facility.

[0018] First, an overview of this embodiment will be described, and details will be provided later. The information processing device 30 determines the tour time at a tour spot in the tour schedule based on biometric information of a user who is touring a process performed by equipment at a tour spot within a facility. Note that the inside of the facility is not limited to indoors and may include outdoors. A tour spot is a place where a user can tour a process performed by equipment. A process is a series of operations performed by one or more pieces of equipment.

[0019] As described above, according to this embodiment, the information processing device 30 can extend the tour time at, for example, a highly rated tour spot. This allows the user to spend a longer time to tour the process performed by the equipment at the highly rated tour spot, thereby improving user satisfaction. Therefore, the technology related to the device for determining a facility tour schedule is improved in that user satisfaction is improved when touring a facility.

[0020] Next, each component of the system 1 will be described in detail.

[0021] (Vehicle configuration) As shown in FIG. 2, the vehicle 10 includes a control unit 11, a storage unit 12, a communication unit 13, a positioning unit 14, an input unit 15, and an output unit 16.

[0022] The control unit 11 includes at least one processor, at least one dedicated circuit, or a combination thereof. The processor is a general-purpose processor such as a central processing unit (CPU) or a graphics processing unit (GPU), or a dedicated processor specialized for a specific process. The dedicated circuit is, for example, a field-programmable gate array (FPGA) or an application-specific integrated circuit (ASIC).

[0023] The control unit 11 includes one or more processors, one or more programmable circuits, one or more dedicated circuits, or a combination thereof. The control unit 11 controls the overall operation of the vehicle 10.

[0024] The storage unit 12 includes one or more memories. The memories may be, for example, semiconductor memory, magnetic memory, optical memory, or the like, but are not limited to these. The semiconductor memory may be, for example, random access memory (RAM) or read-only memory (ROM). The RAM may be, for example, static random access memory (SRAM) or dynamic random access memory (DRAM). The ROM may be, for example, electrically erasable programmable read-only memory (EEPROM). Each memory included in the storage unit 12 may function, for example, as a main memory device, an auxiliary memory device, or a cache memory. The storage unit 12 stores any information used in the operation of the vehicle 10. For example, the storage unit 12 may store system programs, application programs, embedded software, and the like. The information stored in the storage unit 12 may be updatable with information obtained from the network 40 via the communication unit 13, for example. In this embodiment, the storage unit 12 can store any information necessary for a user to tour the facility.

[0025] The communication unit 13 includes at least one external communication interface connected to the network 40. Examples of the communication interface include, but are not limited to, an interface compatible with mobile communication standards such as LTE (Long Term Evolution), 4G (4th Generation), or 5G (5th Generation), and an interface compatible with short-range wireless communication such as Bluetooth (registered trademark). The communication unit 13 receives information used in the operation of the vehicle 10 and transmits information obtained by the operation of the vehicle 10 to an external device (e.g., the information processing device 30). In this embodiment, the communication unit 13 can transmit and receive any information necessary for a user to tour a facility.

[0026] The positioning unit 14 includes one or more devices that acquire position information of the vehicle 10. Specifically, the positioning unit 14 includes, for example, a receiver compatible with the Global Positioning System (GPS), but is not limited to this and may include a receiver compatible with any positioning system. The positioning unit 14 may acquire the position information of the vehicle 10 continuously, or may acquire the information periodically or irregularly.

[0027] The input unit 15 includes means for inputting information to the vehicle 10. In this embodiment, the input unit 15 can accept input of information from the biological information detection device 20.

[0028] The output unit 16 includes at least one output interface. The output interface is, for example, a display device that outputs information as a video, or a speaker that outputs information as a sound. The display device is, for example, an LCD (liquid crystal display) or an organic EL (electro luminescence) display, but may also be a goggle-type display device that displays VR (virtual reality) images. The output unit 16 outputs information received from the information processing device 30, information obtained by the operation of the vehicle 10, etc.

[0029] (Configuration of Biometric Information Detection Device) As shown in FIG. 3, the biological information detection device 20 includes a detection unit 21 and a communication unit 22.

[0030] The detection unit 21 is a detection device that detects biological information. The detection unit 21 can be, for example, a heart rate monitor that detects heart rate, a temperature sensor or thermo camera that detects body temperature, a humidity sensor that detects the amount of sweat, an electroencephalograph that detects brain waves, a microphone that detects voice, or a camera that detects facial expressions or movements. In this embodiment, the detection unit 21 is arranged so as to be able to detect biological information of a user aboard the vehicle 10. For example, the heart rate monitor, temperature sensor, humidity sensor, and electroencephalograph are attached to the user, and the microphone and camera are attached inside the vehicle 10.

[0031] The communication unit 22 includes at least one external communication interface connected to the network 40. The communication interface is, for example, an interface compatible with a mobile communication standard such as LTE, 4G, or 5G, or an interface compatible with short-range wireless communication such as Bluetooth (registered trademark), but is not limited to these. The communication unit 22 receives data used in the operation of the biological information detection device 20, and transmits data obtained by the operation of the biological information detection device 20 to an external device (for example, the information processing device 30).

[0032] 3 of this embodiment, the biological information detection device 20 does not include an input unit and an output unit, but may further include an input unit and an output unit. That is, in addition to receiving (inputting) and transmitting (outputting) information via the communication unit 22, the information processing device 30 may input and output information using the input unit and output unit.

[0033] (Configuration of information processing device) As shown in FIG. 4, the information processing device 30 includes a control unit 31, a storage unit 32, and a communication unit 33.

[0034] The control unit 31 includes at least one processor, at least one dedicated circuit, or a combination of these. The processor is a general-purpose processor such as a CPU or GPU, or a dedicated processor specialized for a specific process. The dedicated circuit is, for example, an FPGA or an ASIC. The control unit 31 controls each unit of the information processing device 30 and executes processes related to the operation of the information processing device 30.

[0035] The control unit 31 includes one or more processors, one or more programmable circuits, one or more dedicated circuits, or a combination thereof. The control unit 31 controls the operation of the information processing device 30 as a whole.

[0036] The storage unit 32 includes one or more memories. The memories may be, for example, semiconductor memory, magnetic memory, optical memory, or the like, but are not limited to these. The semiconductor memory may be, for example, RAM or ROM. The RAM may be, for example, SRAM or DRAM. The ROM may be, for example, EEPROM. Each memory included in the storage unit 32 functions, for example, as a main storage device, an auxiliary storage device, or a cache memory. The storage unit 32 stores any information used in the operation of the information processing device 30. For example, the storage unit 32 may store system programs, application programs, databases, etc. The information stored in the storage unit 32 may be updatable with information obtained from the network 40 via the communication unit 33, for example. In this embodiment, the storage unit 32 can store any information necessary for determining a tour schedule.

[0037] The communication unit 33 includes one or more external communication interfaces connected to the network 40. The communication interface may be either a wired communication interface or a wireless communication interface. In the case of wired communication, the communication interface is, for example, a LAN (Local Area Network) interface or a USB (Universal Serial Bus). In the case of wireless communication, the communication interface is, for example, an interface compatible with a mobile communication standard such as LTE, 4G, or 5G, or an interface compatible with short-range wireless communication such as Bluetooth (registered trademark). The communication unit 33 receives data used in the operation of the information processing device 30 and transmits data obtained by the operation of the information processing device 30 to the outside. In this embodiment, the information processing device 30 communicates with the vehicle 10 and the biological information detection device 20 via the communication unit 33 and the network 40.

[0038] 4 of this embodiment, the information processing device 30 does not include an input unit and an output unit, but may further include an input unit and an output unit. That is, in addition to receiving (inputting) and transmitting (outputting) information via the communication unit 33, the information processing device 30 may input and output information using the input unit and output unit.

[0039] The functions of the information processing device 30 are realized by executing a program according to the method of this embodiment on a processor corresponding to the control unit 31. That is, the functions of the information processing device 30 are realized by software. The program causes a computer to execute the operations of the information processing device 30, thereby causing the computer to function as the information processing device 30. That is, the computer functions as the information processing device 30 by executing the operations of the information processing device 30 in accordance with the program.

[0040] (First operation flow of the system) A first operation of the system 1 according to this embodiment will be described with reference to Fig. 5. In the first operation, when a user aboard the vehicle 10 is viewing a process performed by equipment at a viewing spot, the information processing device 30 determines a viewing time at the viewing spot based on biometric information. Note that the first operation of the system 1 described below includes the operations (steps S101, S106, S109 to S111) of the information processing device 30 according to this embodiment.

[0041] Step S101: Under the control of the control unit 31, the communication unit 33 of the information processing device 30 transmits schedule information indicating a tour schedule to the vehicle 10.

[0042] The tour schedule transmitted here includes information about one or more tour spots. The tour spot information can be information indicating the location of the tour spot. Furthermore, the storage unit 12 of the vehicle 10 can store information for identifying the tour spot in association with information indicating the location of the tour spot. In such a configuration, the tour spot information can be information for identifying the tour spot.

[0043] Step S102: The communication unit 13 of the vehicle 10 receives the schedule information from the information processing device 30.

[0044] Step S103: Under the control of the control unit 11, the vehicle 10 moves to the sightseeing spot, for example by autonomous driving, based on the sightseeing spot information included in the schedule information and the information on the driving route (route map) within the facility stored in the memory unit 12.

[0045] Step S104: The positioning unit 14 of the vehicle 10 acquires vehicle position information indicating the position of the vehicle 10.

[0046] Step S105: The communication unit 13 of the vehicle 10 transmits the vehicle position information to the information processing device 30 under the control of the control unit 11.

[0047] Step S106: The communication unit 33 of the information processing device 30 receives the vehicle position information from the vehicle 10.

[0048] Step S107: The detection unit 21 of the biological information detection device 20 detects biological information of a user who is viewing a process performed by equipment at a viewing spot within the facility.

[0049] Specifically, the detection unit 21 detects information indicating at least one of the following biological information: heart rate, body temperature, amount of sweat, voice, facial expression, and movement.

[0050] Step S108: The communication unit 22 of the biological information detection device 20 transmits the biological information to the information processing device 30.

[0051] The communication unit 22 may transmit the biometric information directly to the information processing device 30 via the network 40. Alternatively, the communication unit 22 may transmit the biometric information to the information processing device 30 via the vehicle 10 and the network 40. Specifically, the communication unit 22 may transmit the biometric information to the communication unit 13 of the vehicle 10, and the communication unit 13 may transmit the biometric information to the information processing device 30 under the control of the control unit 11. Alternatively, the output unit of the biometric information detection device 20 may output the biometric information, the input unit 15 of the vehicle 10 may accept input of the biometric information, and the communication unit 13 may transmit the biometric information to the information processing device 30 under the control of the control unit 11.

[0052] Step S109: The communication unit 33 of the information processing device 30 receives the biological information from the biological information detection device 20.

[0053] Step S110: The control unit 31 of the information processing device 30 determines the tour time at the tour spot in the tour schedule based on the biometric information. Here, the tour spot for which the control unit 31 determines the tour time is the tour spot corresponding to the vehicle position indicated by the vehicle position information received in step S106.

[0054] Specifically, the control unit 31 may estimate an evaluation of the sightseeing spot based on the biometric information, and determine that the higher the evaluation, the longer the sightseeing time at the sightseeing spot.

[0055] The control unit 31 may, for example, infer the user's emotion based on biometric information and infer the evaluation based on the emotion. The control unit 31 can infer the user's emotion based on biometric information by any method.

[0056] As an example, the biometric information may be information indicating an image including an image of the user's face detected by a camera, and the control unit 31 may estimate the user's emotion based on the image. Specifically, the control unit 31 may estimate whether the user's facial expression is a smile based on the image, and if the user's facial expression is a smile, may estimate that the user's emotion is "fun." Furthermore, if the control unit 31 estimates that the user's facial expression is sleepy based on the image, may estimate that the user's emotion is "bored." Furthermore, the biometric information detection device 20 may estimate that the user's level of "fun" emotion is high based on the number of times the user's facial expression is estimated to be a smile.

[0057] As another example, the biometric information may be information indicating an image including an image of the user's body detected by a camera, and the control unit 31 may estimate the user's emotion based on the image. Specifically, when the control unit 31 estimates, using the image, that the user's action is taking notes, it can estimate that the user's emotion is "interesting."

[0058] The control unit 31 can then determine an evaluation of the sightseeing spot based on the degree to which the user's emotions are positive (positivity level). Note that "positive" emotions include, for example, emotions such as "fun," "interesting," and "excited." The positivity level may also decrease as the degree to which the user's emotions are negative. "Negative" emotions include, for example, emotions such as "sleepy," "bored," and "uncomfortable."

[0059] Specifically, the control unit 31 can determine that the higher the positivity level, the higher the evaluation of the sightseeing spot. This allows the user to spend a long time observing the process performed by the equipment at a sightseeing spot that is expected to make the user feel positive, thereby improving user satisfaction.

[0060] Furthermore, when multiple users are on board the vehicle 10, the control unit 31 may determine the evaluation of the sightseeing spot based on statistical values ​​(for example, average values ​​or median values) of the positivity levels of the multiple users.

[0061] Step S111: The communication unit 33 of the information processing device 30 transmits to the vehicle 10 schedule information indicating the tour schedule including the determined tour time.

[0062] Step S112: The communication unit 13 of the vehicle 10 receives the schedule information.

[0063] Step S113: Under the control of the control unit 11, the vehicle 10 moves to the next sightseeing spot when the sightseeing time indicated in the schedule information received in step S112 has elapsed.

[0064] Thereafter, the system 1 returns to step S104 and repeats the operations from step S104 to step S113.

[0065] (Second operation flow of the system) A second operation of the system 1 according to this embodiment will be described with reference to Fig. 6. In the second operation, the information processing device 30 determines an overall tour schedule based on biometric information obtained when the user aboard the vehicle 10 is touring processes performed by equipment at one or more tour spots, and the next and subsequent tours are carried out according to the determined tour schedule. Note that the second operation of the system 1 described below includes the operations of the information processing device 30 according to this embodiment (steps S201, S206, S209, S210).

[0066] Step S201: Under the control of the control unit 31, the communication unit 33 of the information processing device 30 transmits schedule information indicating a tour schedule to the vehicle 10.

[0067] The tour schedule sent here includes information on one or more tour spots.

[0068] Step S202: The communication unit 13 of the vehicle 10 receives the schedule information from the information processing device 30.

[0069] Step S203: Under the control of the control unit 11, the vehicle 10 moves to the sightseeing spot, for example by autonomous driving, based on the sightseeing spot information included in the sightseeing schedule indicated by the schedule information and the information on the driving route (route map) within the facility stored in the memory unit 12.

[0070] Step S204: The positioning unit 14 of the vehicle 10 acquires vehicle position information indicating the position of the vehicle 10.

[0071] Step S205: The communication unit 13 of the vehicle 10 transmits the vehicle position information to the information processing device 30 under the control of the control unit 11.

[0072] Step S206: The communication unit 33 of the information processing device 30 receives the vehicle position information from the vehicle 10.

[0073] Step S207: The detection unit 21 of the biological information detection device 20 detects biological information of a user who is viewing a process performed by equipment at a viewing spot within the facility.

[0074] Step S208: The communication unit 22 of the biological information detection device 20 transmits the biological information to the information processing device 30.

[0075] Step S209: The communication unit 33 of the information processing device 30 receives the biological information from the biological information detection device 20.

[0076] The operations from step S204 to step S209 are the same as the operations from step S104 to step S109 described above.

[0077] When the operation of step S209 is performed and the user's sightseeing time at the sightseeing spot has elapsed, the system 1 returns to step S203 and repeats the operations from step S203 to step S209. Then, when the user has finished sightseeing at one or more sightseeing spots indicated in the schedule information, the system 1 performs the operation of step S210.

[0078] Step S210: The control unit 31 of the information processing device 30 determines the tour time at each tour spot in the tour schedule based on the biometric information. Here, the control unit 31 determines the tour time at each tour spot based on the user's biometric information at each tour spot corresponding to the position of the vehicle 10 indicated by the vehicle position information received in step S206. The control unit 31 can determine the tour time at each tour spot in the same way as the operation of determining the tour time at each tour spot in the first operation flow described above.

[0079] The control unit 31 can also determine a tour schedule based on equipment information about the equipment. The equipment information includes operation information indicating the scheduled operation of the equipment and worker information indicating the scheduled operation of the equipment workers. The communication unit 33 receives the equipment information from the management system at least every time the equipment information is updated. The management system may be a system that manages the equipment, or a system that controls an electronic display panel that shows the operating status and abnormalities of the equipment at a glance based on information from the system.

[0080] As an example, the control unit 31 can determine a tour schedule based on the operation information so that the user does not visit a tour spot for a facility during a time period when the facility is not operating. Specifically, the control unit 31 determines the tour schedule so that the user does not visit a tour spot for the facility during a time period when the facility is malfunctioning or has stopped operating, as indicated by the operation information. This allows the user to visit a tour spot for the facility that is operating, rather than a facility that is not operating. This allows the user to better understand the facility, improving user satisfaction.

[0081] As another example, the control unit 31 can determine a tour schedule based on the worker information. Specifically, the control unit 31 can determine a tour schedule based on the worker information so that the user tours the tour spot of the equipment that the worker is responsible for during a time period when the worker is available to explain. This allows the user to tour the process while listening to the explanation from the worker at the tour spot. This allows the user to better understand the process performed by the equipment, improving user satisfaction. Furthermore, the control unit 31 can determine a tour schedule based on the worker information so that the user's break time does not overlap with the worker's break time. This can alleviate congestion in shared areas that are accessible to both users and workers, allowing users to spend their break time comfortably.

[0082] The equipment information may further include process information. The process information includes information indicating a time period during which the equipment performs a series of processes. In such a configuration, the control unit 31 can determine a tour schedule so that the tour time at a tour spot includes a time period during which the equipment performs a predetermined portion of a series of processes. The predetermined portion may be a portion of a process that is highly important. This allows the user to tour a portion of a process that is highly important. Therefore, the user can understand the process better than when the user tours a portion of a process that is less important, and user satisfaction is improved. The predetermined portion may also be the entire process from start to finish. This allows the user to tour the process from start to finish. Therefore, the user can understand the process better than when the user tours the process halfway through or when the user tours the process halfway through, and user satisfaction is improved.

[0083] The control unit 31 may further determine the tour schedule based on the user's desired tour spots, which are stored in advance in the memory unit 32. Specifically, the control unit 31 can determine the tour schedule so that it includes the user's desired tour spots. The control unit 31 may also determine the tour schedule based on the user's degree of desire. Specifically, the control unit 31 can determine the tour schedule so that the user spends a long time touring tour spots that are highly desired by the user. Note that information indicating the user's desired tour spots and the degree of desire may be obtained in advance by a questionnaire given to the user, or may be estimated based on past tour history. This allows the user to tour processes performed by equipment at the user's desired tour spots, thereby improving user satisfaction.

[0084] The information processing device 30 can transmit the tour schedule determined in this manner to the vehicle 10. This allows the vehicle 10 to travel according to the tour schedule determined by the information processing device 30 when the next or subsequent tour is conducted.

[0085] As described above, the information processing device 30 according to this embodiment determines the viewing time at a viewing spot in the viewing schedule based on the biometric information of a user viewing a process performed by equipment at a viewing spot within a facility.

[0086] With this configuration, for example, users can be allowed to view the process for a long time at highly rated viewing spots, thereby improving the technology related to devices that determine tour schedules in that user satisfaction is increased.

[0087] Although the present disclosure has been described based on the drawings and examples, it should be noted that those skilled in the art may make various modifications and alterations based on the present disclosure. Therefore, it should be noted that these modifications and alterations are included in the scope of the present disclosure. For example, the functions included in each component or step can be rearranged so as not to be logically inconsistent, and multiple components or steps can be combined or divided into one.

[0088] For example, in the above-described embodiment, the configuration and operation of the information processing device 30 may be distributed among multiple computers that can communicate with each other. Also, for example, an embodiment in which some or all of the components of the information processing device 30 are provided in the vehicle 10 is possible.

[0089] In the above-described embodiment, an audio output device (e.g., a speaker) installed at a sightseeing spot within the facility can output explanatory information about the facility by voice (e.g., an automated voice). The audio output device may be the output unit 16 of the vehicle 10 or a speaker installed at the sightseeing spot.

[0090] In this configuration, the control unit 31 of the information processing device 30 can generate output control information based on the biometric information to control the volume of the audio output device's audio showing the facility description information at the sightseeing spot. Specifically, the control unit 31 can generate output control information indicating that the audio should be made louder than usual when the evaluation of the sightseeing spot estimated based on the biometric information as described above is equal to or greater than a first reference value. Furthermore, the control unit 31 can generate output control information indicating that the audio should be made quieter than usual when the evaluation of the sightseeing spot is equal to or less than a second reference value that is smaller than the first reference value.

[0091] Furthermore, the communication unit 33 of the information processing device 30 transmits the output control information to the audio output device. The audio output device can control the volume of the audio indicating the explanatory information based on the output control information. This allows the user to tour the process while listening to the audio indicating the explanatory information at an appropriate volume. For example, the user can clearly hear the explanatory information at sightseeing spots with high ratings and can avoid paying attention to the explanatory information at sightseeing spots with low ratings.

[0092] Furthermore, in the above-described embodiment, the storage unit 32 of the information processing device 30 may store user identification information for identifying a user in association with the user's desired sightseeing spots. For example, when a user boards the vehicle 10, an authentication device attached to the vehicle 10 identifies the user identification information, and the communication unit 13 transmits the user identification information to the information processing device 30. The control unit 31 of the information processing device 30 may then select a sightseeing schedule from multiple candidate sightseeing schedules based on the sightseeing spots stored in the storage unit 32 in association with the user identification information of the user boarding the vehicle 10. Note that the authentication method used by the authentication device may be any method, such as facial recognition.

[0093] Furthermore, in the above-described embodiment, the system 1 does not necessarily have to include the vehicle 10. In such a configuration, a microphone and a camera, which are examples of the detection unit 21 included in the biometric information detection device 20, are disposed at each sightseeing spot. Furthermore, if the biometric information is information indicating a voice, the control unit 31 can determine the sightseeing time at the sightseeing spot where the microphone that acquired the biometric information is attached. Furthermore, if the biometric information is information indicating a facial expression or a movement, the control unit 31 can determine the sightseeing time at the sightseeing spot where the camera that acquired the biometric information is attached. Then, under the control of the control unit 31, the communication unit 33 may transmit schedule information indicating the sightseeing schedule to, for example, a mobile device carried by an administrator who will guide the user. This allows the mobile device to display the schedule information, and the administrator can guide the user according to the sightseeing schedule indicated by the schedule information.

[0094] Also, for example, an embodiment is possible in which a general-purpose computer functions as the information processing device 30 according to the above-described embodiment. Specifically, a program describing the processing content for realizing each function of the information processing device 30 according to the above-described embodiment is stored in the memory of the general-purpose computer, and the program is read and executed by a processor. Therefore, the present disclosure can also be realized as a program executable by a processor, or a non-transitory computer-readable medium storing the program.

[0095] Some embodiments of the present disclosure will be described below as examples, however, it should be noted that the embodiments of the present disclosure are not limited to these examples. [Appendix 1] An information processing device that determines a facility tour schedule, a control unit that determines a viewing time at the viewing spot in the viewing schedule based on biometric information of a user viewing a process performed by equipment at the viewing spot within the facility; Information processing device. [Appendix 2] 10. The information processing device according to claim 1, The control unit estimates an evaluation of the sightseeing spot based on the biometric information, and determines that the higher the evaluation, the longer the sightseeing time at the sightseeing spot. [Appendix 3] 3. The information processing device according to claim 1, The information processing device, wherein the biological information includes information indicating at least one of heart rate, body temperature, amount of sweat, brain waves, voice, facial expression, and movement. [Appendix 4] An information processing device according to any one of Supplementary Notes 1 to 3, The control unit generates output control information for controlling the volume of an audio output device that outputs explanatory information about the process by audio at the sightseeing spot, based on the biometric information. [Appendix 5] An information processing device according to any one of Supplementary Notes 1 to 4, The control unit is an information processing device that determines a tour schedule based on operation information indicating the operation schedule of the equipment so that the user does not visit the tour spot of the equipment during times when the equipment is not operating. [Appendix 6] 6. The information processing device according to any one of Supplementary Notes 1 to 5, The control unit is an information processing device that determines the tour schedule based on worker information indicating the schedule of the worker of the equipment so that the user will tour the equipment at a tour spot of the equipment that the worker is in charge of during a time period when the worker is available to give an explanation. [Appendix 7] 7. The information processing device according to claim 1, The control unit determines the tour schedule based on process information indicating the time periods during which the equipment performs a series of processes so that the tour time at the tour spot includes the time periods during which the equipment performs a specified part of the series of processes. [Appendix 8] A method executed by an information processing device for determining a facility tour schedule, comprising: determining a time for a user to visit a tour spot in the facility based on biometric information of the user who is visiting the process performed by equipment at the tour spot in the facility, method. [Appendix 9] 9. The method of claim 8, The determining step estimates an evaluation of the sightseeing spot based on the biometric information, and determines that the higher the evaluation, the longer the sightseeing time at the sightseeing spot. [Appendix 10] 10. The method according to claim 8 or 9, The method, wherein the biological information includes information indicating at least one of heart rate, body temperature, sweat rate, brain waves, voice, facial expression, and movement. [Appendix 11] 11. The method of any one of appendices 8 to 10, comprising: The method includes generating, based on the biometric information, output control information for controlling the volume of an audio output device that outputs explanatory information about the process at the sightseeing spot. [Appendix 12] 12. The method of any one of appendices 8 to 11, comprising: The method includes determining a tour schedule based on operation information indicating the planned operation of the equipment so that the user does not visit the tour spot of the equipment during times when the equipment is not operating. [Appendix 13] 13. The method of any one of appendices 8 to 12, comprising: The determining step determines the tour schedule based on worker information indicating the schedule of the worker of the equipment so that the user will tour the equipment at a tour spot for the worker in charge during a time period when the worker is available to give an explanation. [Appendix 14] 14. The method of any one of appendices 8 to 13, comprising: The method includes determining the tour schedule based on process information indicating the time periods during which the equipment performs a series of processes, so that the tour time at the tour spot includes the time periods during which the equipment performs a specified part of the series of processes. [Appendix 15] The information processing device that determines the facility tour schedule execute a step of determining a tour time at the tour spot in the tour schedule based on biometric information of a user who is touring a process performed by equipment at the tour spot within the facility; program. [Appendix 16] 16. The program of claim 15, The program causes the information processing device to estimate an evaluation of the sightseeing spot based on the biometric information, and determine that the higher the evaluation, the longer the sightseeing time at the sightseeing spot. [Appendix 17] 17. The program according to claim 15 or 16, The program causes the biometric information to include information indicating at least one of heart rate, body temperature, sweat rate, brain waves, voice, facial expression, and movement. [Appendix 18] 18. The program according to any one of appendices 15 to 17, A program that causes the information processing device to generate output control information for controlling the volume of an audio output device that outputs explanatory information about the process by audio at the sightseeing spot, based on the biometric information. [Appendix 19] 19. The program according to any one of appendices 15 to 18, The program causes the information processing device to determine a tour schedule based on operation information indicating the operation schedule of the equipment so that the user does not visit the tour spot of the equipment during times when the equipment is not operating. [Appendix 20] 20. The program according to any one of appendices 15 to 19, The determining step is a program that determines the tour schedule based on worker information indicating the schedule of the worker of the equipment so that the user will tour the tour spot of the equipment that the worker is in charge of during a time period when the worker is available to give an explanation. [Explanation of symbols]

[0096] 1 System 10 vehicles 11 Control section 12 Storage section 13 Communications Department 14 Positioning unit 15 Input section 16 Output section 20 Biometric information detection device 20A Camera 20B Heart Rate Monitor 21 Detection unit 22 Communications Department 30 Information processing equipment 31 Control Unit 32 Storage section 33 Communications Department 40 Network

Claims

1. An information processing device that determines a facility tour schedule, a control unit that estimates a higher evaluation of the sightseeing spot as the user's positive emotion increases based on biometric information indicating at least one of the user's heart rate, body temperature, amount of sweat, brain waves, voice, facial expression, and movement while the user is observing a process performed by equipment at the sightseeing spot within the facility, and determines a longer sightseeing time at the sightseeing spot in the sightseeing schedule as the evaluation increases; Information processing device.

2. 2. The information processing device according to claim 1, The control unit generates output control information for controlling the volume of the audio of an audio output device that outputs explanatory information about the process by audio at the sightseeing spot to a first volume when the evaluation is a first value, and to a second volume that is lower than the first volume when the evaluation is a second value that is lower than the first value.

3. 2. The information processing device according to claim 1, The control unit is an information processing device that determines a tour schedule based on operation information indicating the operation schedule of the equipment so that the user does not visit the tour spot of the equipment during times when the equipment is not operating.

4. 2. The information processing device according to claim 1, The control unit is an information processing device that determines the tour schedule based on worker information indicating the schedule of the worker of the equipment so that the user will tour the equipment at a tour spot of the equipment that the worker is in charge of during a time period when the worker is available to give an explanation.

5. 2. The information processing device according to claim 1, The control unit determines the tour schedule based on process information indicating the time periods during which the equipment performs a series of processes so that the tour time at the tour spot includes the time periods during which the equipment performs a specified part of the series of processes.

6. A method executed by an information processing device for determining a facility tour schedule, comprising: the more positive the user's emotion is, as estimated based on biometric information indicating at least one of heart rate, body temperature, amount of sweat, brain waves, voice, facial expression, and movement of the user observing a process performed by equipment at a sightseeing spot within the facility, the higher the evaluation of the sightseeing spot will be, and the higher the evaluation, the longer the sightseeing time at the sightseeing spot in the sightseeing schedule will be determined. method.

7. 7. The method of claim 6, The determining step generates output control information for controlling the volume of an audio output device at the sightseeing spot that outputs explanatory information about the step by audio to a first volume when the evaluation is a first value, and to a second volume lower than the first volume when the evaluation is a second value lower than the first value.

8. 7. The method of claim 6, The method includes determining a tour schedule based on operation information indicating the planned operation of the equipment so that the user does not visit the tour spot of the equipment during times when the equipment is not operating.

9. 7. The method of claim 6, The determining step determines the tour schedule based on worker information indicating the schedule of the worker of the equipment so that the user will tour the equipment at a tour spot for the worker in charge during a time period when the worker is available to give an explanation.

10. 7. The method of claim 6, The method includes determining the tour schedule based on process information indicating the time periods during which the equipment performs a series of processes, so that the tour time at the tour spot includes the time periods during which the equipment performs a specified part of the series of processes.

11. The information processing device that determines the facility tour schedule a step of determining a longer viewing time at the sightseeing spot in the facility in accordance with a higher evaluation of the sightseeing spot, the higher the positive emotion of the user, which is estimated based on biometric information indicating at least one of the user's heart rate, body temperature, amount of sweat, brain waves, voice, facial expression, and movement, while the user is viewing a process performed by equipment at the sightseeing spot in the facility; program.

12. The program according to claim 11, The program causes the information processing device to generate output control information for controlling the volume of the audio of an audio output device that outputs explanatory information about the process by audio at the sightseeing spot to a first volume when the evaluation is a first value, and to a second volume that is lower than the first volume when the evaluation is a second value that is lower than the first value.

13. The program according to claim 11, The program causes the information processing device to determine a tour schedule based on operation information indicating the operation schedule of the equipment so that the user does not visit the tour spot of the equipment during times when the equipment is not operating.

14. The program according to claim 11, The determining step is a program that determines the tour schedule based on worker information indicating the schedule of the worker of the equipment so that the user will tour the tour spot of the equipment that the worker is in charge of during a time period when the worker is available to give an explanation.

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