Order entry support device, order entry support method, and order entry support program

Abstract

To provide an order input support device etc. that can improve efficiency of a business operation, reduce a business load, improve accuracy of the business operation, and reduce a cost and a loss, mainly in the case of business operations dealing with repeat orders and inquiries from customers over telephones.SOLUTION: According to an embodiment, (1) when a sales history search is instructed on an order input screen, past sales information linked to a predetermined customer is extracted from sales data, a sales history screen is displayed with the extracted sales information displayed in a determined display order, and (2) when the sales information related to an ordered product is selected on the sales history screen, the product and sales price information included in the selected sales information are displayed on the order input screen along with an order quantity "-9,999".SELECTED DRAWING: Figure 5

Description

[Technical Field]

[0001] The present invention relates to an order entry support device, an order entry support method, and an order entry support program. [Background technology]

[0002] Patent Document 1 discloses an order registration device that allows a business person to simply specify a customer and delivery destination, and the target product and its unit price will be presented to the business person, allowing the business person to simply register an order by registering only the required quantity. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 2019-109671 Summary of the Invention [Problem to be solved by the invention]

[0004] In the food retail industry, manufacturers, wholesalers, and trading companies often receive repeat orders and inquiries from customers over the phone, making responding to these orders and inquiries a critical operational requirement. However, these repeat orders and inquiries are often handled using vague language, such as "similar to past orders," which can lead to misunderstandings with customers. Furthermore, when receiving orders or inquiries with vague language, staff currently must search through multiple past invoices and enter the product details. This process is time-consuming and labor-intensive. Furthermore, ambiguous language can lead to incorrect product specifications and resulting shipping errors, resulting in rework and the need for returned goods. Furthermore, orders and inquiries with vague language are difficult to handle unless staff are accustomed to it. As transaction volume increases, this can lead to problems such as increased operational costs and a dependency on individual tasks.

[0005] The present invention has been made in consideration of the above, and aims to provide an order entry support device, an order entry support method, and an order entry support program that can improve work efficiency, reduce work load, improve work accuracy, and reduce costs and losses, mainly in work that involves responding to repeat orders and inquiries from customers over the phone. [Means for solving the problem]

[0006] In order to solve the above-mentioned problems and achieve the object, the order input support device of the present invention is characterized by comprising: a sales information extraction unit that, when an instruction to extract sales information is given on an order input screen that includes a display area for displaying information on unit sales prices and that allows an instruction to extract sales information, extracts past sales information linked to a specified customer from sales data and displays a sales display screen on which the extracted sales information is displayed in a specified display order; and an information reflection unit that, when sales information related to a product that is a candidate for order is selected on the sales display screen, displays information on the product and unit sales price included in the selected sales information on the order input screen together with information on an order quantity that is not actually possible.

[0007] In addition, the order input support device according to the present invention may further include an order data creation unit that changes the information on the order input screen regarding an order quantity that is not actually possible to the actual order quantity, and creates order data based on the information displayed on the order input screen after the change.

[0008] In the order input support device according to the present invention, the product may be a food product.

[0009] The order input support method according to the present invention is also characterized by including a sales information extraction step in which, when an instruction to extract sales information is given on an order input screen that includes a display area for displaying information on unit sales prices and that allows instruction to extract sales information, a sales information extraction unit extracts past sales information linked to a specified customer from the sales data and displays a sales display screen in which the extracted sales information is displayed in a specified display order; and an information reflection step in which, when sales information related to a product that is a candidate for order is selected on the sales display screen, an information reflection unit displays information on the product and unit sales price included in the selected sales information on the order input screen together with information on an order quantity that is not actually possible.

[0010] In addition, the order input support program of the present invention causes an information processing device to function as a sales information extraction means that, when an instruction to extract sales information is given on an order input screen that includes a display area for displaying information on unit sales prices and that allows the extraction of sales information to be instructed, extracts past sales information linked to a specified customer from the sales data and displays a sales display screen on which the extracted sales information is displayed in a specified display order, and as information reflection means that, when sales information related to a product that is a candidate for order is selected on the sales display screen, displays information on the product and unit sales price included in the selected sales information on the order input screen together with information on an order quantity that is not actually possible. [Effects of the Invention]

[0011] The present invention has the effect of improving work efficiency, reducing work load, improving work accuracy, and reducing costs and losses, mainly in the work of responding to repeat orders and inquiries from customers over the phone. [Brief explanation of the drawings]

[0012] [Figure 1] FIG. 1 is a diagram showing an example of a usage scenario of a task assistance device according to this embodiment. [Figure 2] FIG. 2 is a diagram illustrating an example of the configuration of the task assistance device according to this embodiment. [Figure 3]FIG. 3 is a diagram showing an example of an order entry screen in a situation where an order is entered. [Figure 4] FIG. 4 is a diagram showing an example of a sales history screen and an example of sales data when a sales history search is performed based on the settings on the order entry screen. [Figure 5] FIG. 5 shows an example of an order entry screen in a state where information selected on the sales history screen is reflected, an example of an order entry screen in a state where a slip is registered, and an example of order data. [Figure 6] FIG. 6 is a diagram showing an example of an order entry screen at a stage before proceeding to a sales history search. [Figure 7] FIG. 7 shows an example of a sales history screen and an example of sales data when a sales history search is performed without setting anything on the order entry screen. [Figure 8] FIG. 8 shows an example of an order entry screen in a state where information selected on the sales history screen is reflected, an example of an order entry screen in a state where a slip is registered, and an example of order data. DETAILED DESCRIPTION OF THE INVENTION

[0013] Hereinafter, an embodiment of an order entry support device, an order entry support method, and an order entry support program according to the present invention will be described in detail with reference to the accompanying drawings. However, the present invention is not limited to the embodiment.

[0014] [1. Overview] An overview of this embodiment will be described with reference to Figure 1. As shown in Figure 1, many customer inquiries involve ambiguous wording such as "similar to past orders," which can lead to misunderstandings. In this embodiment, when a customer places an order over the phone, the operator can select the ordered product and register the order entry while checking the past purchase history on the sales history screen.

[0015] Specifically, this embodiment allows an operator to search for multiple past slips / details when entering an order, select multiple details from them, and reflect them in the detail details of the order entry, thereby preventing input errors, facilitating the handling of work by another person in charge, and shortening the time required to investigate past slips. In other words, this embodiment improves work efficiency and reduces workload.

[0016] Furthermore, this embodiment allows the operator to search for past sales details when making an order inquiry, making it easy to search for past transactions while talking to the customer. This allows the operator to have a conversation that prevents misremembering or discrepancies between the name of the customer inquiry and the name managed by the company. In other words, this embodiment improves the accuracy of operations.

[0017] Furthermore, this embodiment eliminates misunderstandings between operators and customers, thereby reducing shipping errors, rework, and costs for returning and re-shipping products. In other words, this embodiment can reduce costs and losses.

[0018] Furthermore, this embodiment improves customer satisfaction by improving the response and quality of the operators' responses to inquiries. Furthermore, this embodiment allows the operators to make suggestions to customers based on their past order history, which is expected to create sales opportunities.

[0019] [2. Configuration] An example of the configuration of a business support device 100 according to this embodiment (including the order input support device of the present invention) will be described with reference to Fig. 2 etc. Fig. 2 is a block diagram showing an example of the configuration of the order input support device.

[0020] The business support device 100 is constructed based on a commercially available desktop personal computer. Note that the business support device 100 is not limited to being constructed based on a stationary information processing device such as a desktop personal computer, but may also be constructed based on a portable information processing device such as a commercially available notebook personal computer, a PDA (Personal Digital Assistant), a smartphone, or a tablet personal computer.

[0021] The business assistance device 100 includes a control unit 102, a communication interface unit 104, a storage unit 106, and an input / output interface unit 108. The units included in the business assistance device 100 are connected to each other so as to be able to communicate with each other via any communication path.

[0022] The communication interface unit 104 communicably connects the business assistance device 100 to the network 300 via a communication device such as a router and a wired or wireless communication line such as a dedicated line. The communication interface unit 104 has a function of communicating data with other devices via the communication line. Here, the network 300 has a function of connecting the business assistance device 100 and the server 200 so that they can communicate with each other, and is, for example, the Internet or a LAN (Local Area Network). Note that the data stored in the memory unit 106 may be stored in the server 200, for example.

[0023] An input device 112 and an output device 114 are connected to the input / output interface unit 108. The output device 114 may be a monitor (including a home television), a speaker, or a printer. The input device 112 may be a keyboard, a mouse, a microphone, or a monitor that cooperates with a mouse to achieve a pointing device function. In the following, the output device 114 may be referred to as the monitor 114, and the input device 112 may be referred to as the keyboard 112 or the mouse 112.

[0024] Various databases, tables, files, etc. are stored in the storage unit 106. Computer programs that work in conjunction with the OS (Operating System) to issue commands to the CPU (Central Processing Unit) to perform various processes are recorded in the storage unit 106. The storage unit 106 can be, for example, a memory device such as RAM (Random Access Memory) or ROM (Read Only Memory), a fixed disk device such as a hard disk, a flexible disk, an optical disk, etc.

[0025] The storage unit 106 stores sales data 106a, order data 106b, and the like.

[0026] 4 and 7 show examples of information stored in the sales data 106a. The sales data 106a is used to manage sales. As shown in FIGS. 4 and 7, the sales data 106a stores slip identification information (e.g., slip number, etc.), customer identification information (e.g., customer code, customer name, etc.), delivery destination identification information (e.g., delivery destination code, delivery destination name, etc.), sales date, sales category (e.g., sales category code, sales category name, etc.), product identification information (e.g., product code, product name, etc.), number of packages, number of loose items, packaging unit identification information (e.g., packaging unit name, etc.), sales price, order identification information (e.g., order number, etc.), and order category (e.g., order category code, order category name, etc.).

[0027] 5 and 8 show an example of information stored in the order data 106b. The order data 106b is used to manage orders. As shown in FIGS. 5 and 8, the order data 106b stores order identification information, order classification, customer identification information, delivery destination identification information, sales date, product identification information, number of packages, number of loose items, package unit identification information, order quantity, sales price, sales amount, etc.

[0028] 2, the control unit 102 is a CPU or the like that performs overall control of the business support device 100. The control unit 102 has an internal memory for storing control programs such as an OS, programs that define various processing procedures, required data, etc., and executes various information processing operations based on these stored programs.

[0029] The control unit 102 conceptually includes an order input unit 102a (including an information reflecting unit and an order data creating unit of the present invention) and a sales history processing unit 102b (including a sales information extracting unit of the present invention).

[0030] The order input unit 102a displays the order input screen MA (see FIGS. 3 and 6) on the monitor 114. As shown in FIG. 3, the order input screen MA is mainly composed of an area MA1 for displaying order identification information, an area MA2 for setting basic order information, an area MA3 for setting order detail information, an area MA4 indicating that the function key F1 on the keyboard 112 functions to instruct the display of a sales history screen MB (described later), and an area MA7 indicating that the function key F10 on the keyboard 112 functions to instruct the registration of order data. Area MA1 includes a "Sales History Search" button for instructing the display of the sales history screen MB (described later).

[0031] When the "Sales History Search" button is pressed, the order input unit 102a activates the sales history processing unit 102b. When the function key F1 on the keyboard 112 is pressed, the order input unit 102a activates the sales history processing unit 102b and passes the customer identification information, order classification, and delivery destination identification information set in area MA2 to the sales history processing unit 102b.

[0032] The order input unit 102a receives display information including product identification information and unit sales price from the sales history processing unit 102b. The order input unit 102a displays the order category set in area MA2, the product identification information included in the received display information, the order quantity that is a predetermined value that is not possible in reality (for example, a negative value), the unit sales price included in the received display information, and the product of the order quantity and the unit sales price (sales amount) as order detail information in area MA3 (this corresponds to the processing performed by the information reflection unit of the present invention). Note that an order quantity and sales amount that are not possible in reality are displayed, but this is intended to prevent quantity errors by making the operator aware of the order quantity.

[0033] When the order quantity in area MA33 is changed, the order input unit 102a recalculates the sales amount based on the changed order quantity and changes the sales amount in area MA35 to the recalculated amount. When function key F10 on keyboard 112 is pressed, the order input unit 102a creates order data 106b based on the information set in area MA2 and the information set in area MA3 (corresponding to the processing performed by the order data creation unit of the present invention).

[0034] The sales history processing unit 102b displays a sales history screen MB (see FIGS. 4 and 7) on the monitor 114. As shown in FIG. 4, the sales history screen MB is mainly composed of an area MB1 for setting the extraction conditions and display order of sales information, an area MB2 for displaying and selecting extracted sales information, and an area MB3 indicating that the function key F11 on the keyboard 112 functions to instruct the transfer of selected sales information to the order input unit 102a. Area MB1 includes multiple radio buttons for setting the display order.

[0035] The sales history processing unit 102b receives the customer identification information, order classification, and delivery destination identification information passed from the order input unit 102a. The sales history processing unit 102b displays the received customer identification information, order classification, and delivery destination identification information in the area MB1 in an unchangeable format.

[0036] The sales history processing unit 102b extracts sales information from the sales data 106a that satisfies the extraction conditions set in area MB1, and displays the extracted sales information in area MB2 in the display order set in area MB1 (corresponding to the processing performed by the sales information extraction unit of the present invention).

[0037] When function key F11 on keyboard 112 is pressed, sales history processing unit 102b creates display information including the product identification information and sales price contained in the sales information selected in area MB2, and passes the created display information to order input unit 102a.

[0038] [4. Specific examples of processing] A specific example of the processing executed by the task assistance device 100 will be described in detail with reference to FIGS. 3 to 8 along with an example of the flow of a task performed using the task assistance device 100. FIG.

[0039] [Case 1: When the customer, order category, etc. are known in advance (see Figures 3-5)] First, while talking to a customer over the phone about an order, the operator enters the business code "001," order date "2022 / 11 / 01," customer code "0001," delivery destination code "0002," order category "1," shipping date "2022 / 11 / 02," order delivery date "2022 / 11 / 02," and expected sales date "2022 / 11 / 03" into area MA2 of the order entry screen MA, and presses function key F1 on keyboard 112 (see Figure 3).

[0040] The order input unit 102a then activates the sales history processing unit 102b and passes the customer code "0001," order category "1," and delivery destination code "0002" set in area MA2 to the sales history processing unit 102b. The sales history processing unit 102b then receives the customer code "0001," order category "1," and delivery destination code "0002" passed from the order input unit 102a, and displays on the monitor 114 the sales history screen MB, on which the received customer code "0001," order category "1," and delivery destination code "0002" are set in area MB1 in an unchangeable manner (see FIG. 4).

[0041] Next, during a telephone conversation with the customer regarding the order, the operator selects the radio button corresponding to "Order by delivery date" in area MB1 (see FIG. 4).

[0042] Then, the sales history processing unit 102b extracts records that meet the extraction conditions from the sales data 106a, using the customer code "0001," order classification code "1," and delivery destination code "0002" set in area MB1 as extraction conditions. In this explanation, the record with slip number "U00001-1," the record with slip number "U00002-1," the record with slip number "U00005-1," and the record with slip number "U00007-1" included in the sales data 106a in Figure 4 are extracted (see Figure 4).

[0043] The sales history processing unit 102b then displays the information contained in the extracted records in area MB2 in the order of delivery date corresponding to the selected radio button. When delivery date is selected as the display order, the top 20 sales slips for the same product with the most recent sales date are displayed. In this example, there are two records containing product code "S0001," one with slip number "U00001-1" and the other with slip number "U00005-1." However, since the most recent sales date was "2022 / 06 / 20," the record with slip number "U00005-1" will be displayed. Also, there is only one record containing product code "S0002," with slip number "U00002-1." Furthermore, there is only one record containing product code "S0003," with slip number "U00007-1." Therefore, the display order is such that product code "S0001" is displayed first, product code "S0002" is displayed second, and product code "S0003" is displayed third (see Figure 4). When "by number of items" is selected as the display order, the top 20 products with the highest sales are displayed. The accounting year and month, product name, and warehouse can also be set as extraction conditions. Also, since the extraction conditions include the item "order category," the extraction target will be sales slips that are recorded as sales based on order slips.

[0044] Next, during a telephone conversation with the customer regarding the order, the operator checks the checkbox in area MB21 for the ordered item and presses function key F11 on keyboard 112 (see FIG. 4).

[0045] The sales history processing unit 102b then creates display information including the product code "S0001", the unit sales price "1,000", and the product code "S002", and the unit sales price "1,200" contained in the sales information checked in area MB2, and passes the created display information to the order input unit 102a. The order input unit 102a then receives the display information passed from the sales history processing unit 102b. Then, the order input unit 102a displays in area MA3: 1) order detail information including the order category "1" set in area MA2, the product code "S0001" included in the received display information, the order quantity "-9,999" which is not possible in reality, the unit sales price "1,000" included in the received display information, and the sales amount "-9,999,000" (= order quantity "-9,999" x unit sales price "1,000"); and 2) order detail information including the order category "1" set in area MA2, the product code "S0002" included in the received display information, the order quantity "-9,999" which is not possible in reality, the unit sales price "1,200" included in the received display information, and the sales amount "-11,998,800" (= order quantity "-9,999" x unit sales price "1,200") (see Figure 5).

[0046] Next, while talking to the customer about the order, the operator changes the order quantity in area MA33 to the actual order quantity. In this example, the operator changes the order quantity in area MA33 for product code "S0001" to "10" and for product code "S0002" to "2" (see Figure 5).

[0047] Then, the order input unit 102a will: 1) for product code "S0001", multiply the changed order quantity "10" in area MA33 by the sales price "1,000 yen" in area MA34 to calculate the sales amount "10,000 yen", and display the calculated sales amount "10,000 yen" in area MA35; and 2) for product code "S0002", multiply the changed order quantity "2" in area MA33 by the sales price "1,200 yen" in area MA34 to calculate the sales amount "2,400 yen", and display the calculated sales amount "2,400" in area MA35 (see Figure 5).

[0048] Next, the operator presses the function key F10 on the keyboard 112 during a telephone conversation with the customer regarding the order (see FIG. 5).

[0049] The order input unit 102a then stores the information set on the order input screen MA, along with the order number, in the order data 106b. Specifically, the order input unit 102a stores a record in the order data 106b that includes the order number "J00010-1," order category "1: Warehouse Order," customer "0001: Customer A," delivery destination "0002: Delivery Destination B," sales date "2022 / 11 / 03," product "S0001: Product A," quantity "1.0," quantity of loose items "0," package name "Case," order quantity "10.0," sales price "1,000," and sales amount "10,000" (see FIG. 5). Note that product "S0001: Product A" comes in a case of 10 units, so 10 units x quantity of items 1 case = 10 units. In addition, the order input unit 102a stores a record including the order number "J00010-2", order category "1: Warehouse order", customer "0001: Customer A", delivery destination "0002: Delivery destination B", sales date "2022 / 11 / 03", product "S0002: Product B", quantity "0", quantity in bulk "2.00", order quantity "2.0", sales price "1,200", and sales amount "2,400" in the order data 106b (see Figure 5).

[0050] [Case 2: When the customer, order category, etc. are not known in advance (see Figures 6-8)] First, during a telephone conversation with a customer regarding an order inquiry, the operator presses the "Sales History Search" button in area MA1 of the order entry screen MA without entering anything (see FIG. 6).

[0051] Then, the order input unit 102a starts the sales history processing unit 102b, which then displays on the monitor 114 the sales history screen MB (initial screen) on which no information is set.

[0052] Next, while talking to the customer over the phone about an order inquiry, the operator selects the radio button corresponding to "Order by number of items" in area MB1 and enters the customer code "0001" and the order classification code "1."

[0053] Then, the sales history processing unit 102b extracts records that meet the extraction conditions from the sales data 106a using the customer code "0001" and order classification code "1" set in area MB1 as extraction conditions. In this explanation, the record with slip number "U00001-1," the record with slip number "U00002-1," the record with slip number "U00005-1," the record with slip number "U00007-1," the record with slip number "U00008-1," and the record with slip number "U00009-1" included in the sales data 106a of Figure 7 are extracted (see Figure 7).

[0054] Then, the sales history processing unit 102b displays the information contained in the extracted records in area MB2 in the order of the number of records corresponding to the selected radio button. When the order of the number of records is selected as the display order, the top 20 items with the most number of records for the same product are displayed from the extracted sales slips. In this example, there are three records containing product code "S0001": a record with slip number "U00001-1," a record with slip number "U00005-1," and a record with slip number "U00009-1." There are two records containing product code "S0002": a record with slip number "U00002-1" and a record with slip number "U00008-1." There is only one record containing product code "S0003": a record with slip number "U00007-1." Therefore, the products are displayed in descending order of the number of items, with product code "S0001" in first place, product code "S0002" in second place, and product code "S0003" in third place (see Figure 7). When delivery date is selected as the display order, the top 20 items with the most recent sales dates are displayed. In addition, since the extraction conditions include an item for order classification, sales slips that are recorded as sales based on order slips will be extracted.

[0055] Next, during a telephone conversation with the customer regarding an order inquiry, the operator checks the checkbox in area MB21 for the ordered item and presses function key F11 on keyboard 112 (see FIG. 7).

[0056] The sales history processing unit 102b then creates display information including the order category code "1", product code "S0002", unit sales price "1,200", and product code "S0003", unit sales price "800" set in area MB1, which are included in the sales information with a check mark in area MB2, and passes the created display information to the order input unit 102a. The order input unit 102a then receives the display information passed from the sales history processing unit 102b. Then, the order input unit 102a displays in area MA3 the following: 1) order detail information including the order category code "1" contained in the received display information, the product code "S0002" contained in the received display information, the order quantity "-9,999" which is not possible in reality, the unit sales price "1,200" contained in the received display information, and the sales amount "-11,998,800" (= order quantity "-9,999" x unit sales price "1,200"); and 2) order detail information including the order category "1" contained in the received display information, the product code "S0003" contained in the received display information, the order quantity "-9,999" which is not possible in reality, the unit sales price "800" contained in the received display information, and the sales amount "-7,999,200" (= order quantity "-9,999" x unit sales price "800") (see Figure 8).

[0057] Next, during a telephone conversation with a customer regarding an order inquiry, the operator enters the business code "001," order date "2022 / 11 / 10," customer code "0001," delivery destination code "0003," order category "1," shipping date "2022 / 11 / 11," order delivery date "2022 / 11 / 15," and expected sales date "2022 / 11 / 11" into area MA2 of the order entry screen MA, and changes the order quantity in area MA33 to the actual order quantity. In this explanation, the operator changes the order quantity in area MA33 for product code "S0002" to "5," and for product code "S0003" to "6" (see Figure 8).

[0058] Then, the order input unit 102a will: 1) for product code "S0002", multiply the changed order quantity "5" in area MA33 by the sales price "1,200 yen" in area MA34 to calculate the sales amount "6,000 yen" and display the calculated sales amount "6,000 yen" in area MA35; and 2) for product code "S0003", multiply the order quantity "6" in area MA33 by the sales price "800 yen" in area MA34 to calculate the sales amount "4,800 yen" and display the calculated sales amount "4,800 yen" in area MA35 (see Figure 8).

[0059] Next, the operator presses the function key F10 on the keyboard 112 during a telephone conversation with the customer regarding an order inquiry (see FIG. 8).

[0060] The order input unit 102a then stores the information set on the order input screen MA, along with the order number, in the order data 106b. Specifically, the order input unit 102a stores a record including the order number "J00012-1," order category "1: Warehouse order," customer "0001: Customer A," delivery destination "0003: Delivery destination C," sales date "2022 / 11 / 11," product "S0002: Product B," quantity "0," quantity in bulk "5.00," order quantity "5.0," unit sales price "1,200," and sales amount "6,000" in the order data 106b (see FIG. 8). Furthermore, the order input unit 102a stores in the order data 106b a record containing the order number "J00012-2", order category "1: Warehouse order", customer "0001: Customer A", delivery destination "0003: Delivery destination C", sales date "2022 / 11 / 11", product "S0003: Product C", quantity of shipments "3.0", quantity of loose shipments "0", packaging unit name "box", order quantity "6.0", sales price "800", and sales amount "4,800" (see FIG. 8). Note that product "S0003: Product C" is a product that comes in two pieces per box, so the total number of pieces is 2 pieces x 3 boxes of shipments = 6 pieces.

[0061] [5. Contribution to the United Nations-led Sustainable Development Goals (SDGs)] This embodiment can contribute to improving business efficiency and promoting appropriate management decisions by companies, thereby contributing to the achievement of SDGs Goals 8 and 9.

[0062] Furthermore, this embodiment can contribute to reducing waste and promoting paperless and electronic systems, thereby contributing to the achievement of SDGs Goals 12, 13, and 15.

[0063] Furthermore, this embodiment can contribute to strengthening control and governance, which can contribute to the achievement of Goal 16 of the SDGs.

[0064] 6. Other Embodiments The present invention may be implemented in various different embodiments other than those described above within the scope of the technical concept set forth in the claims.

[0065] For example, among the processes described in the embodiments, all or part of the processes described as being performed automatically can be performed manually, or all or part of the processes described as being performed manually can be performed automatically using known methods.

[0066] Furthermore, the processing procedures, control procedures, specific names, information including parameters such as registered data and search conditions for each process, screen examples, and database configurations shown in this specification and drawings can be changed as desired unless otherwise specified.

[0067] Furthermore, with regard to the task support device 100, the components shown in the figures are functional concepts, and do not necessarily have to be physically configured as shown in the figures.

[0068] For example, all or any part of the processing functions of the business support device 100, particularly the processing functions performed by the control unit, may be implemented by a CPU and a program interpreted and executed by the CPU, or may be implemented as hardware using wired logic. The program is recorded on a non-transitory computer-readable recording medium containing programmed instructions for causing the information processing device to execute the processes described in this embodiment, and is mechanically read by the business support device 100 as needed. That is, a computer program for providing instructions to the CPU in cooperation with the OS and performing various processes is recorded in a storage unit such as a ROM or HDD (Hard Disk Drive). The computer program is executed by being loaded into RAM, and cooperates with the CPU to form the control unit.

[0069] This computer program may be stored in an application program server connected to the business support device 100 via any network, and all or part of it may be downloaded as needed.

[0070] Furthermore, the program for executing the processes described in this embodiment may be stored in a non-transitory computer-readable recording medium or configured as a program product. Here, the term "recording medium" includes any "portable physical medium" such as a memory card, a Universal Serial Bus (USB) memory, a Secure Digital (SD) card, a flexible disk, a magneto-optical disk, a ROM, an Erasable Programmable Read Only Memory (EPROM), an Electrically Erasable and Programmable Read Only Memory (EEPROM (registered trademark)), a Compact Disk Read Only Memory (CD-ROM), a Magneto-Optical disk (MO), a Digital Versatile Disk (DVD), and a Blu-ray (registered trademark) disc.

[0071] Furthermore, a "program" is a data processing method written in any language or description method, regardless of the format, such as source code or binary code. Note that a "program" is not necessarily limited to a single structure, but also includes a structure that is distributed as multiple modules or libraries, or a structure that achieves its function by cooperating with a separate program, such as an OS. Note that the specific configuration and reading procedure for reading a recording medium in each device shown in the embodiments, as well as the installation procedure after reading, can use well-known configurations and procedures.

[0072] The various databases stored in the memory unit are storage means such as memory devices such as RAM and ROM, fixed disk devices such as hard disks, flexible disks, and optical disks, and store various programs, tables, databases, and web page files used for various processes and providing websites.

[0073] The business support device 100 may be configured as an information processing device such as a known personal computer or workstation, or may be configured as the information processing device to which any peripheral device is connected. The business support device 100 may be realized by installing software (including programs, data, etc.) that causes the device to perform the processes described in this embodiment.

[0074] Furthermore, the specific form of distribution and integration of the devices is not limited to that shown in the drawings, and all or part of them can be configured by functionally or physically distributing and integrating them in any unit depending on various additions or functional loads. In other words, the above-described embodiments can be implemented in any combination, or embodiments can be implemented selectively. [Industrial Applicability]

[0075] The present invention is useful in the wholesale or retail industry. [Explanation of symbols]

[0076] 100 Business support equipment 102 Control section 102a Order entry section 102b Sales history processing section 104 Communication interface unit 106 Storage section 106a Sales Data 106b Order Data 108 Input / Output Interface Section 112 Input Device 114 Output Device 200 servers 300 Network

Claims

1. a sales information extraction unit that, when an instruction to extract sales information is given on an order entry screen that includes a display area for displaying information on unit sales prices and allows the instruction to extract sales information, extracts past sales information linked to a predetermined customer from the sales data and displays a sales display screen on which the extracted sales information is displayed in a predetermined display order; an information reflecting unit that, when the sales information relating to a product that is a candidate for order is selected on the sales display screen, displays information on the product and sales price included in the selected sales information on the order input screen together with information on a negative order quantity that is not actually possible; An order input support device comprising:

2. an order data creation section that changes information on an order quantity that is displayed on the order entry screen and is a negative value that cannot actually exist to an actual order quantity, and creates order data based on the information displayed on the order entry screen after the change; 2. The order input support device according to claim 1, further comprising:

3. The said goods are food products; 3. The order input support device according to claim 1, wherein:

4. a sales information extraction step in which, when an instruction to extract sales information is given on an order entry screen including a display area for displaying information on unit sales prices and capable of instructing extraction of sales information, a sales information extraction unit extracts past sales information linked to a predetermined customer from the sales data and displays a sales display screen in which the extracted sales information is displayed in a predetermined display order; an information reflection step in which, when the sales information relating to a product that is a candidate for order is selected on the sales display screen, the information reflection unit displays, on the order input screen, information on the product and sales price included in the selected sales information, together with information on a negative order quantity that is not actually possible; containing, An order entry support method characterized by the above.

5. An information processing device a sales information extraction means for extracting past sales information linked to a predetermined customer from the sales data when an instruction to extract sales information is given on an order entry screen including a display area for displaying information on unit sales prices and capable of instructing the extraction of sales information, and for displaying a sales display screen on which the extracted sales information is displayed in a predetermined display order; an information reflecting means for, when the sales information relating to a product to be selected as an order candidate is selected on the sales display screen, displaying on the order input screen information on the product and sales unit price included in the selected sales information together with information on a negative order quantity that is not actually possible; An order entry support program to function as an order entry support program.

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