Information processing device, information processing method, and program

Abstract

To provide a service capable of performing various communications in a unit of a group formed of at least some of residents of a plurality of dwelling units forming an apartment, a board of directors selected from the residents, and a management company.SOLUTION: A server 1 supports communication in a group formed of at least some of residents K1 to Km of a plurality of dwelling units forming an apartment MA, a board of directors RJ selected from the residents K1 to Km, and a management company MC, the server having a communication management unit 51. The communication management unit 51 executes at least, as management required upon sending predetermined information from a caller to a receiver in the group, setting of granting, as the caller, at least one or more persons among persons belonging to the group and setting of granting one or more persons in the group as the receiver.SELECTED DRAWING: Figure 4

Description

[Technical Field]

[0001] The present invention relates to an information processing device, an information processing method, and a program. [Background technology]

[0002] Conventionally, condominium management systems have been proposed that make it easy to collect data on all residents of a condominium and streamline the management association general meetings (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2015-201020 Summary of the Invention [Problem to be solved by the invention]

[0004] However, in recent years, although management companies, management associations, and residents need to communicate with other residents, or have requests from residents to management companies and management associations, and vice versa, there is no system for various types of communication within the community of an apartment complex, and conventional technology, including that of Patent Document 1, is not enough to meet such requests.

[0005] The present invention was made in consideration of this situation, and aims to provide a service that enables various types of communication within a unit consisting of at least a portion of the members, residents, and owners of each of the multiple units that make up an apartment complex, a board of directors selected from the members, and a management company. [Means for solving the problem]

[0006] In order to achieve the above object, an information processing device according to one aspect of the present invention comprises: An information processing device that supports communication within a unit consisting of at least some of the members, residents, and owners of each of a plurality of units constituting a specified apartment complex, a board of directors selected from the members, and a management company, a communication management means for managing the transmission of predetermined information from a sender to a receiver within the unit, which at least executes a setting to authorize one or more people from among the people related to the unit as senders and a setting to authorize one or more people from among the people related to the unit as receivers; Equipped with.

[0007] An information processing method and a program according to one aspect of the present invention are respectively an information processing method and a program corresponding to the information processing device according to the above-described one aspect of the present invention. [Effects of the Invention]

[0008] According to the present invention, a service can be provided that allows various types of communication within a unit, based on at least a portion of the members, residents, and owners of each of the multiple units that make up an apartment complex, a board of directors selected from the members, and a management company. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a diagram showing an overview of a service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied; [Figure 2] FIG. 2 is a diagram showing the system configuration of an information processing system that realizes the present service of FIG. 1. [Figure 3] 3 is a diagram showing an example of a hardware configuration of a server in the information processing system of FIG. 2 according to an embodiment of the information processing device of the present invention. [Figure 4] 4 is a functional block diagram showing an example of the functional configuration of a server having the hardware configuration of FIG. 3. [Figure 5] 5 is a diagram showing an example of a screen of a bulletin board function of a server having the functional configuration of FIG. 4. [Figure 6] FIG. 5 is a diagram showing an example of a screen of a suggestion box function of a server having the functional configuration of FIG. 4. [Figure 7] 5 is a diagram showing an example of a screen for a resident information management function of a server having the functional configuration of FIG. 4. FIG. [Figure 8] FIG. 5 is a diagram showing an example of a screen of a questionnaire function of a server having the functional configuration of FIG. 4. [Figure 9] 5 is a diagram showing an example of a screen of a data storage box function of a server having the functional configuration of FIG. 4. FIG. [Figure 10] 5 is a diagram showing an example of a screen for an unwanted item recycling function of a server having the functional configuration of FIG. 4. FIG. [Figure 11] 5 is a diagram showing an example of a screen for a facility reservation function of a server having the functional configuration of FIG. 4. FIG. [Figure 12] 5 is a diagram showing an example of a screen for checking availability and reserving parking spaces for parking lots and bicycle parking spaces on a server having the functional configuration of FIG. 4. FIG. [Figure 13] FIG. 5 is a diagram showing an example of a screen for a share reserve function of a server having the functional configuration of FIG. 4. [Figure 14] 5 is a diagram showing a sales company list screen of a product registration function for registering a product (including a service) to be reserved in a server having the functional configuration of FIG. 4. FIG. [Figure 15] FIG. 15 is a diagram showing a product registration screen transitioned from the sales company list screen of FIG. 14. [Figure 16] FIG. 16 is a diagram showing a product detail setting screen transitioned to from the product registration screen of FIG. 15. [Figure 17] FIG. 10 is a diagram showing a bulletin board list screen that is displayed when a resident logs in. [Figure 18] FIG. 18 is a diagram showing a share reserve screen transitioned from the bulletin board list screen of FIG. 17. [Figure 19] FIG. 10 is a diagram showing a product details list screen that is displayed when a sales company sets product details. [Figure 20] FIG. 10 is a diagram showing a product details list screen that is displayed when a sales company sets product details. [Figure 21]FIG. 10 is a diagram showing a product details list screen that is displayed when a sales company sets product details. [Figure 22] FIG. 10 is a diagram showing a product details list screen that is displayed when a sales company sets product details. [Figure 23] FIG. 10 is a diagram showing a product details list screen that is displayed when a sales company sets product details. [Figure 24] FIG. 10 is a diagram showing a parking lot layout list screen displayed by the parking lot management function. [Figure 25] FIG. 10 is a diagram showing a new registration screen for a parking lot layout plan displayed by the parking lot management function. [Figure 26] FIG. 10 is a diagram showing the parking space registration and list display screen of the parking lot management function. [Figure 27] FIG. 27 is a diagram showing a cabin information editing screen to which transition is made from the cabin registration / list display screen of FIG. 26. [Figure 28] FIG. 10 shows a list of parking lots and bicycle parking lots that is displayed when "Parking Lots and Bicycle Parking Lots" in the left column of the screen is clicked. [Figure 29] FIG. 29 is a diagram showing the screen on which the searched parking space (car space) candidates are displayed when the "Search" button on the parking lot / bicycle parking lot list screen in FIG. 28 is clicked. DETAILED DESCRIPTION OF THE INVENTION

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. First, with reference to FIG. 1, an overview of a service (hereinafter referred to as "this service") that can be realized by an information processing system to which a server according to one embodiment of the present invention is applied will be described.

[0011] FIG. 1 is a diagram showing an outline of the present service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied.

[0012] This service supports various communications within and between groups (units) consisting of members of the management association KO of multiple units that make up a certain condominium MA out of one or more condominiums (residents K1, K2, etc. and at least some of the owners), directors of the board of directors RJ selected from the association members (residents Kmk, Km, etc.), and the management company MC.

[0013] For example, in this service, the service provider S provides each apartment building unit D1, D2 to Dn with a condominium management support program (hereinafter abbreviated as "tool") T1, T2 to Tn, which realizes various communication functions such as a bulletin board function and a suggestion box function. When it is not necessary to distinguish between the individual tools T1, T2 to Tn, they will be referred to as tool T. Tool T manages the sending of specified information (such as notices or requests) from a sender to a receiver within the above group (units such as residents, board of directors, management company, etc.), and executes at least a setting to authorize one or more people from among the people related to the group as senders, and a setting to authorize one or more people from among the people related to the group as receivers.

[0014] According to this service, the tool T provided by the service provider S can be set to authorize one or more of the management personnel MT of the management company MC and the board of directors RJ as senders, and at least residents K1 to Km, etc. as receivers, so that specified information can be sent from the specified sender who has been set to authorize, and the specified information can be received by the specified receiver who has been set to authorize, so that, for example, messages from the management company MC or the board of directors RJ can be communicated to the residents K1 to Km of each unit. Furthermore, a request from any one of the residents K1 to Km can be delivered to the management company MC without being known to the other residents.

[0015] Next, with reference to FIG. 2, a description will be given of the configuration of an information processing system that realizes the provision of the above-described service, that is, an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied. FIG. 2 is a diagram showing an example of the configuration of an information processing system to which the present service of FIG. 1 is applied, that is, an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied.

[0016] The information processing system shown in FIG. 2 is configured to include a server 1, resident terminals KY-1 to KY-m, management company terminals MM-t, MM-f, and MM-k, and a service provider terminal St. The server 1, resident terminals KY-1 to KY-m, management company terminals MM-t, MM-f, MM-k, and service provider terminal St are interconnected via a predetermined network such as the Internet.

[0017] The server 1 is an information processing device managed by the service provider S. The server 1 executes various processes to realize this service while appropriately communicating with the resident terminals KY-1 to KY-m, the management company terminals MM-t, MM-f, and MM-k, and the service provider terminal St.

[0018] The resident terminals KY-1 to KY-m are information processing devices operated by the residents K1 to Km. The resident terminals KY-1 to KY-m are configured as personal computers, tablets, smartphones, or the like. The resident terminals KY-1 to KY-m, for example, accept input operations of various information by the residents K1 to Km and transmit the information to the server 1, and receive and display various information transmitted from the server 1.

[0019] The management company terminal MM-t is an information processing device operated by a person related to the management company MC, such as a management officer MT. The management company terminal MM-f is an information processing device operated by a person related to the management company MC, such as a front manager MF. The management company terminal MM-k is an information processing device operated by a person related to the management company MC, such as a manager MK. The management company terminals MM-t, MM-f, and MM-k are configured with personal computers, tablets, smartphones, etc. The management company terminals MM-t, MM-f, and MM-k accept input operations of various information related to the management company MC by each person and transmit the information to the server 1, and also receive and display various information transmitted from the server 1.

[0020] The service provider terminal St is an information processing device operated by the service provider S (their staff, etc.). The service provider terminal St is configured with a personal computer, a tablet, a smartphone, etc. For example, the service provider terminal St accepts input operations of various information by the service provider S (their staff, etc.) and transmits the information to the server 1, and receives and displays various information transmitted from the server 1.

[0021] FIG. 3 is a block diagram showing an example of a hardware configuration of a server in the information processing system shown in FIG.

[0022] The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, an output unit 17, a memory unit 18, a communication unit 19, and a drive 20.

[0023] The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 into the RAM 13 . The RAM 13 also stores data and the like necessary for the CPU 11 to execute various processes.

[0024] The CPU 11, ROM 12, and RAM 13 are interconnected via a bus 14. An input / output interface 15 is also connected to this bus 14. An input unit 16, an output unit 17, a memory unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

[0025] The input unit 16 is configured with, for example, a keyboard and is used to input various information. The output unit 17 is configured with a display such as a liquid crystal display, a speaker, etc., and outputs various information as images and sounds. The storage unit 18 is configured with a DRAM (Dynamic Random Access Memory) or the like, and stores various data. The communication unit 19 communicates with other devices (for example, the resident terminals KY-1 to KY-m, management company terminals MM-t, MM-f, MM-k, and service provider terminal St in FIG. 2) via a network including the Internet.

[0026] Removable media 31, such as a magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, is appropriately attached to the drive 20. A program read from the removable media 31 by the drive 20 is installed in the storage unit 18 as necessary. Furthermore, the removable media 31 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.

[0027] Although not shown, the resident terminals KY-1 to KY-m, management company terminals MM-t, MM-f, and MM-k, and service provider terminal St in Fig. 2 can also have basically the same hardware configuration as that shown in Fig. 3. Therefore, a description of the hardware configuration of the resident terminals KY-1 to KY-m, management company terminals MM-t, MM-f, and MM-k, and service provider terminal St will be omitted. When there is no need to distinguish between the resident terminals KY-1 to KY-m, they are collectively referred to as the "resident terminal KY." When there is no need to distinguish between the management company terminals MM-t, MM-f, and MM-k, they are collectively referred to as the "management company terminal MM."

[0028] The various hardware and software components of the server 1 shown in Fig. 3 work together to execute various processes, thereby making it possible to provide the above-described service. Hereinafter, the functional configuration of the server having the hardware configuration of FIG. 3 will be described with reference to FIG. FIG. 4 is a functional block diagram showing an example of the functional configuration of a server having the hardware configuration of FIG.

[0029] When tool T is installed on server 1 having the hardware configuration of Figure 3, a communication management unit 51, a reservation control unit 52, an incentive granting unit 53, and a payment processing unit 54 function in CPU 11, as shown in Figure 4. The communication management unit 51 also includes a bulletin board management unit 61 , a suggestion box management unit 62 , a data storage box management unit 63 , and a request collection management unit 64 .

[0030] One area of ​​the storage unit 18 is provided with a resident database 81 (hereinafter, the database will be referred to as DB), a bulletin board DB 82, a suggestion box 83, a data storage box 84, and a reservation DB 85. The suggestion box 83 and the data storage box 84 are a type of database, although they do not have the word DB in their names.

[0031] The resident DB 81 stores information about residents (tenants) (including at least the information on the screen in Fig. 7). For example, the information stored includes information for logging in to the condominium management support site (home screen) that the server 1 makes available to people related to the condominium MA (such as an account and password for the dwelling unit), the resident's (tenant's) name, room number, contact information (email address, phone number), place of employment, family composition, etc.

[0032] The bulletin board DB 82 stores information (such as notices) related to bulletin boards that are open to residents. The suggestion box 83 stores messages exchanged between residents and people related to the management company that have been posted from the suggestion box function screen.

[0033] The data storage box 84 stores various data (files) such as minutes of board meetings and materials from management association general meetings.

[0034] The reservation DB 85 stores information relating to reservations for facilities (for example, parking lots, bicycle parking areas, meeting places, etc.) and services (see FIG. 13) of the apartment building MA. The information in these databases is used and updated by the following departments:

[0035] The following elements are some of the functions of tool T. The communication management unit 51 manages when a sender sends predetermined information to a receiver within a group, and executes at least a setting to authorize one or more people from among the people related to the group as senders, and a setting to authorize one or more people from among the people related to the group as receivers. Specifically, the following units set permissions for the sender and receiver. This setting information is stored in the storage unit 18, and is read and used when each function is executed.

[0036] The bulletin board management unit 61 sends predetermined information, such as notices from the board of directors RJ to the members of each resident K1, K2 to Kk, Km, etc., via the bulletin board screen displayed by the bulletin board management unit 61 (see Figure 5). Specifically, bulletin board management unit 61 stores information posted on the bulletin board in bulletin board DB 82, and when displaying the bulletin board, reads the bulletin board information from bulletin board DB 82 and displays the bulletin board. In this case, the bulletin board management unit 61 is set to authorize one or more of the management person MT (person related to the management company MC) and the board of directors RJ as senders, and is set to authorize at least the residents K1 to Km, etc. of each of the multiple units as recipients.

[0037] Note that "at least" may refer to the account of the dwelling unit (the person who registered the account for the dwelling unit, such as the representative, such as the father), or it may refer to all residents of the dwelling unit (for example, separate addresses for the father, mother, and children). Although the management officer MT is given as an example of a person related to the management company MC, there are other people such as the front desk manager MF who is located at the entrance of the apartment MA, and the caretaker MK who is located in the caretaker's room KR. If these people are related to the management company MC, the setting may be made to permit them. This allows only those authorized as senders to input information to the bulletin board, and to send messages and the like to the residents of each dwelling unit K1 to Km.

[0038] When a specific resident, such as resident K1, sends information or suggestions to the board of directors RJ via the suggestion box 83 through which resident K1 conveys requests to at least some of the management company MC and the board of directors RJ, the suggestion box management unit 62 sets up a setting to allow only resident K1 in Figure 1, for example, as the sender each time a specific resident requests to use the suggestion box 83, and sets up a setting to allow one or more people related to the management company MJ or the board of directors RJ as recipients. Specifically, the suggestion box management unit 62 stores information posted to the suggestion box together with the time in the suggestion box 83, and also stores messages in response to the posted content by responders of the management company MC linked to the time in the suggestion box 83. The exchange of messages on the suggestion box screen is stored in the suggestion box 83 in chronological order, and is also read out from the suggestion box 83.

[0039] This allows for the realization of a suggestion box function that allows requests from resident K1 to be delivered to one or more people related to the management company MC or the board of directors RJ who have been authorized as recipients, without other residents knowing.

[0040] When the transmission of meeting materials for the condominium association general meeting compiled by the board of directors RJ is transmitted from the data storage box 84 with the specified information stored in the data storage box 84, the data storage box management unit 63 sets the sender to be authorized as a person who can access the data storage box 84 and store the specified information in the data storage box 84, and sets the receiver to be authorized as a person who can access the data storage box 84 and search for the specified information.

[0041] This makes it possible to realize the function of a data storage box that allows predetermined information to be shared between a sender and a receiver who have received permission.

[0042] The request solicitation management unit 64 is set to accept, as the sender, resident K1 who wishes to be the first person when a request or solicitation from resident K1 to other residents K2 to Km (residents or members) or a questionnaire from the board of directors RJ to residents K1 to Km is a request or solicitation from a first person to a second person, and is set to accept, as the recipient, one or more people, such as resident K2, who is designated by the first person among residents K1 to Km as a person who could be the second person.

[0043] If the request or solicitation is, for example, to have resident K2 recycle unwanted items belonging to resident K1, a function for recycling unwanted items can be realized. Furthermore, if the request or solicitation is, for example, to have the residents K1 to Km respond to a questionnaire created by the board of directors RJ, a questionnaire function for the residents K1 to Km by the board of directors RJ can be realized. Specifically, the request and solicitation management unit 64 stores request and solicitation information such as recycling of unwanted items and questionnaires in a data storage box 84, and when each function is performed, the request and solicitation information is read from the data storage box 84 and displayed on each screen (see FIGS. 8 and 10). In this embodiment, the request and solicitation information is stored in the data storage box 84, but the request and solicitation information (information on questionnaires, recycling, etc.) may also be stored and managed in an independent database.

[0044] In this way, it is possible to realize a function for conducting recycling, surveys, etc., in which a first person, such as resident K1 or board member RJ, who has been set to grant permission, can make requests or solicitations to a second person, such as resident K2 or another resident, who has been designated.

[0045] The reservation control unit 52 controls the confirmation of availability by residents K1 to Km of facilities such as parking lots and bicycle parking lots in the apartment building MA, or the provision of goods or services to residents K1 to Km of the apartment building MA, and controls the acceptance of reservations for those facilities when availability is available.

[0046] This provides a reservation function that allows residents K1 to Km to check availability of parking spaces, bicycle parking spaces, shared rooms, etc., and to reserve parking spaces when available.

[0047] When a predetermined person among the residents K1 to Km reserves a facility (target) in the apartment building MA using the reservation function and checks the availability of the facility and finds that the target is not available, the incentive granting unit 53 presents the predetermined person with an alternative plan, such as changing to another available facility, and grants the predetermined person a predetermined incentive, such as a discount service, if the predetermined person accepts the alternative plan. Not only facilities but also services (see FIG. 13) can be targeted. Information on incentives granted to designated individuals is stored in association with each reservation (including the account of the designated individual) in the reservation DB 85, ​​but it may also be stored and managed in association with the resident's account, etc. in a database dedicated to incentive information.

[0048] In this way, by providing an incentive such as a discount on the facility usage fee to a predetermined person who accepts the alternative plan to change to another vacant space, it is possible to promote the use of the target.

[0049] When a reservation for an object such as equipment is accepted by a predetermined person among the residents K1 to Km, or when the object is used, the payment processing unit 54 executes processing for payment for the reservation or use of the object.

[0050] In this way, when a reservation for a target is accepted by a designated person or when the target is used, payment processing for the cost of the reservation or use of the target is executed, eliminating the need for manual payment and improving convenience in communities such as apartment buildings MA where neighbors do not interact with each other very well.

[0051] Hereinafter, each function of the server 1 having the functional configuration of FIG. 4 will be described with reference to FIGS.

[0052] FIG. 5 is a diagram showing a screen of the bulletin board function of the server having the functional configuration of FIG. When using the management tool T of server 1 from the terminal of a person who lives in or manages apartment building MA (a resident, a board of directors, or a management company), for example, resident K1 operates his or her own resident terminal KY-1 (such as by entering a login URL from a browser) to access the login screen (not shown) of server 1, and enters the account and password for the apartment.The information is compared with the user information previously registered in resident DB81, and if there is a match, login is permitted and a home screen (not shown) is displayed.

[0053] The left column of the home screen contains at least a group of items such as "Bulletin Board," "Suggestion Box," "Tenant Information," "Facility Reservations," "Forms," ​​"Management Association," and "Recycling." Hereinafter, an example of setting permission for residents K1 to Km as recipients (persons with viewing authority) of the bulletin board will be described as an example of persons (persons) who receive permission, but other persons (persons) than this example may also be used. For example, when resident K1 uses (views) the "Bulletin Board," he or she clicks on, for example, "Bulletin Board" from among the items on the home screen, and the bulletin board management unit 61 displays the bulletin board function screen 100 (see FIG. 5).

[0054] As shown in Figure 5, screen 100 displays information such as title, apartment name, content, status, category, label, poster, posting date and time, and validity period to all residents K1 to Km, so that all residents K1 to Km can view the contents of the bulletin board on screen 100 from their respective resident terminals KY-1 to KY-m.

[0055] Inputting information, editing, and other operations on this screen 100 can only be performed by a person (or persons) who has the authority to grant permission for such operations. For this reason, a person (or persons) performing operations such as inputting or editing must first obtain permission to perform operations such as inputting or editing from a group of people with such authority or from a service provider S with administrative authority, or must be a member of a group that has already received permission. The bulletin board is intended for all residents, and viewing permission is held by all residents K1 to Km (including the directors), the management company MC, and all service providers S. Specifically, when editing the information on screen 100, if the person has permission to edit, the edit button is activated, and by clicking the edit button, the contents of the above items can be edited from the displayed edit screen.

[0056] According to this bulletin board function, only those authorized as senders can input information onto the bulletin board screen 100, and can send messages and the like to the residents of all the dwelling units K1 to Km.

[0057] FIG. 6 is a diagram showing a screen of the suggestion box function of the server having the functional configuration of FIG. For example, when resident K1 uses the "suggestion box," by clicking on "suggestion box" from among the items on the home screen, the suggestion box management unit 62 displays a screen 110 for the suggestion box function (see FIG. 6).

[0058] As shown in Figure 6, screen 110 is a screen where a resident can create a thread and exchange messages and other information in chat format between the resident ("tenant") and the "admin" (person related to the management company MC) on a thread-by-thread basis. Images and other files can also be attached as needed. As a result of the message exchange, the person who created the thread can complete the thread task by clicking the "Complete" button. In this suggestion box function, the suggestion box management unit 62 sets it so that once a thread task is completed, the management company MC cannot start a thread.

[0059] This suggestion box function allows residents K1 to Km to convey requests to people related to the management company MC, such as the management officer MT, front desk manager MF, and caretaker MK, without being seen by other residents.

[0060] FIG. 7 is a diagram showing a screen of the resident information management function of the server having the functional configuration of FIG. For example, a specific authorized person (persons) from among the board of directors RJ or the management company MC can use (register) the "resident information." In this case, when "resident information," for example, is clicked from the items on the home screen, the data storage box management unit 63 displays the resident information registration screen 120 (see FIG. 7).

[0061] 7, screen 120 displays information about the resident, such as last name, first name, email address, resident classification, status, phone number, fax, apartment name, room number, place of employment, date of birth, blood type, Rh antibody, whether or not the resident has pets, and other information that can only be viewed by those who have given permission. In addition, information about cohabitants living with the resident can be added and registered.

[0062] When registering new tenant information, you will enter from the page for registering new tenant information. When editing information that has already been registered, the edit button will only be active for people who have been granted permission to edit, separate from viewing permissions, so that person can click the edit button and edit the information on the displayed edit screen. The method of determining the authority is determined for each condominium MA, and the viewing authority, editing authority, and registration authority may be different or the same.

[0063] This resident information management function allows you to manage resident information such as last name, first name, email address, resident classification, status, telephone number, fax, apartment name, room number, place of employment, date of birth, blood type, Rh antibodies, whether or not they have pets, and cohabitants. This information may also be used as a condition when selecting recipients of information in requests or recruitment.

[0064] FIG. 8 is a diagram showing a screen of the questionnaire function of the server having the functional configuration of FIG. For example, a person from a group that has been granted permission, such as a board member RJ or a management company MC, can conduct a survey by selecting from the items on the home screen, for example, "Forms" → "Form list" → "Select the desired form from the form list" → "Create a survey form."

[0065] The screen 130 shown in FIG. 8 displays the questionnaire created according to the above procedure. Specifically, each piece of information is presented in the following categories: apartment name, title, description, response deadline, number of respondents, question, scope of disclosure, email contact, editing after response, and publication of results. In this example, the survey is a board meeting attendance survey (to determine in advance which members will be attending the next board meeting), and the respondents to the survey are board members (directors), and the survey is set to be open to all residents. In this survey, respondents operate either the "Yes" or "No" radio button as an answer to a question, and then confirm the answer by operating the "Answer" button. The content of the survey can be edited by the person who created the survey or a person with editing authority by clicking the "Edit button" on the displayed edit screen.

[0066] This survey function allows a board member (first person) to create a survey and have all board members (some of the residents) (second person) answer it, making it possible to know in advance which members will be attending the next board meeting. This survey function can also be used for purposes other than taking attendance at board meetings. For example, it can be used for resolutions at management association general meetings.

[0067] FIG. 9 is a diagram showing a screen of the data storage box function of the server having the functional configuration of FIG. For example, if a member of the Board of Directors RJ who has been granted permission to use the "Data Storage Box," for example, clicks on "Data Storage Box" from the items on the home screen, the Data Storage Box Management Unit 63 displays the Data Storage Box function screen 140 (see Figure 9).

[0068] As shown in FIG. 9, a screen 140 displays a list of data storage boxes. The data storage box list has search criteria input fields such as the condominium association name, file / folder name, last updater, and update date, as well as a "Search" button, which allows users to search for files stored in the data storage box 84. In this example, folder names include Board of Directors, Committees, Clubs, etc., and files can be edited, moved, deleted, etc. using buttons such as "Edit," "Move," and "Delete" for each. For example, by storing minutes of monthly board meetings in a board folder, you can later check the progress of decisions made at board meetings.

[0069] In this way, the data storage box function allows folders to be created in the data storage box 84, and data to be managed separately for each folder. The data stored in the data storage box 84 can be not only minutes, but also a variety of other data.

[0070] FIG. 10 is a diagram showing a screen of the unwanted item recycling function of the server having the functional configuration of FIG. For example, if a person (person) among residents K1 to Km who has received permission wants to use "unwanted item recycling," for example, when he / she clicks on "recycle" from the items on the home screen, the request solicitation management unit 64 displays the unwanted item recycling function screen 150 (see Figure 10).

[0071] As shown in FIG. 10, a screen 150 displays a recycling list. The recyclable item list has search condition specification fields such as title, category, status, application period, etc., and a "Search" execution button, which allows the user to search for recyclable items stored in the data storage box 84. In this example, items such as women's clothing, refrigerators, and golf equipment are listed, and a description of each item, its condition, and the application period are displayed. When the application period has passed, a message saying "Application Period Expired" is displayed. When a buyer bids on an item uploaded to this screen 150 and a transaction is concluded, the item will be handed over directly or via the front manager MF or manager MK.

[0072] In this way, the unwanted item recycling function makes it possible to create a system in which residents of the same apartment building can share unwanted items such as furniture, home appliances, and children's clothes that have outgrown them. Simply throwing things away only increases waste. Other recycling services (such as Jimoty and Mercari) require delivery by vehicle, which generates exhaust gas, but by completing delivery of items within the same apartment building as in this embodiment, waste can be reduced, exhaust gas is not generated, and environmentally friendly efforts can be made.

[0073] FIG. 11 is a diagram showing a screen of the facility reservation function of the server having the functional configuration of FIG. For example, when a resident (user) among residents K1 to Km who wishes to make a reservation for a facility uses the facility reservation function, by clicking on "facility reservation" from the items on the home screen, the reservation control unit 52 displays the facility reservation function screen 160 (see Figure 11).

[0074] As shown in FIG. 11, a screen 160 displays a selection field for reservation details. The reservation details selection field is a pull-down menu, and various reservation targets (guest parking, meeting hall, etc.) can be selected from the pull-down menu. Multiple reservation targets can be selected up to a maximum of three.

[0075] Here, when, for example, a guest parking lot is selected from the pull-down menu, a reservation field is displayed in the lower section of the pull-down menu. The reservation section displays reservation conditions (reservation period, start of reservation, deadline for reservation, cancellation acceptance) and a calendar-style reservation date and time specification section. A user can reserve a guest parking space (facility) by specifying a desired reservation date and time in the reservation date and time specification field.

[0076] In this way, the facility reservation function can be used to reserve existing facilities such as visitor parking lots, meeting halls, etc. Reservations for facilities that previously required going to the manager's office and only during the hours when the manager MK was present can now be made 24 hours a day, 365 days a year. It is also possible to add facilities that do not currently exist, and to accommodate the introduction of new equipment such as car sharing, bicycle rentals, and coworking spaces. When introducing new equipment, the management association KO can cover the initial installation costs, but it is also possible to set the initial installation costs to zero and cover the costs by collecting fees for using the equipment.If fees are to be collected when users use the facility, a credit card payment function can be used at the users' request.

[0077] FIG. 12 is a diagram showing a screen for checking availability and reserving parking spaces for parking lots and bicycle parking lots on a server having the functional configuration of FIG. For example, if a resident (user) among residents K1 to Km wishes to check the availability of a parking lot or bicycle parking space or make a reservation, and wants to check the availability of a parking lot or bicycle parking space or make a reservation, he or she clicks on "Facility Reservation" -> "Check availability of parking lot or bicycle parking space and make a reservation" (not shown) from the items on the home screen, the reservation control unit 52 will display a screen 170 (see Figure 12) for checking availability of parking lot or bicycle parking space and making a reservation.

[0078] As shown in Fig. 12, a layout diagram of outdoor parking lots and mechanical parking lots is displayed on the left side of screen 170. In this example, for example, parking lots A, C, and D are available as outdoor parking lots. For mechanical parking lots, parking lots E, F, G, H, and I are available.

[0079] The parking lot layout map also displays an explanatory diagram regarding vehicle size restrictions (height, width, length, undercarriage, tire width, weight, etc.). The layout map also shows the availability of parking spaces. On the right side of the screen 170, the parking lot master data is displayed. As parking lot master data, for example, the size of each of Parking Lots A to I, the contract status of the parking lot, and check boxes for the parking lot to be applied for are displayed.

[0080] On this screen 170, the user can check the location of the parking lot on the layout diagram on the left side of the screen 170, check the checkbox for the desired parking lot in the parking lot master data on the right side of the screen 170, and apply to use a vacant parking lot by pressing the "Apply" button. Also, even if there are no vacant spaces, by applying for the desired parking lot, a reservation can be made to wait for a space to become available.

[0081] In this way, the parking lot and bicycle parking lot availability confirmation and reservation function allows you to check available parking spaces, make reservations for available spaces, and check whether parking is possible depending on the size of your vehicle. It can be used not only for surface parking lots but also for complex parking lots such as mechanical parking lots. Furthermore, it can also be used for motorcycles and bicycles.

[0082] FIG. 13 is a diagram showing a screen of a reservation function (hereinafter referred to as a "share reserve function") for a service provided by an affiliated company of a server having the functional configuration of FIG.

[0083] The share reserve function is a function that allows residents K1 to Km to receive a discount service when reservations overlap within pre-set conditions when receiving a service, and the processing of this function is executed by the reservation control unit 52. For example, suppose that an agreement (partnership) is made between the apartment MA and a provider of service a or e, under which the service fee will be discounted according to the number of people who make advance reservations on the same day. The service a may be, for example, a beauty salon service, the service b may be, for example, a nail service, the service c may be, for example, a direct-from-farm service, the service d may be, for example, a delivery service, the service e may be, for example, a massage service, etc. Services a, b, and e are services that residents of the apartment building MA receive by visiting a vendor. Services c and d are services that ship items to the apartment building MA.

[0084] For example, if one of residents K1 to Km, such as resident K1 to K5, wishes to make a reservation for the above service, each of residents K1 to K5 clicks on "Facility Reservation" -> "Share Reserve Function" (not shown) from the group of items on the home screen, and the reservation control unit 52 displays the share reserve function screen (not shown) on each of the resident terminals KY-1 to KY-5.

[0085] [Case 1] For example, resident K1 makes a reservation for service a from resident terminal KY-1. Later, when resident K2 tries to make a reservation for service a from resident terminal KY-2, he sees that one reservation has already been made and makes a reservation for a different time on the same day to receive a discount service. Later, when resident K3 tries to make a reservation for service a from resident terminal KY-3, he sees that two reservations have already been made and makes another reservation for a different time on the same day, which increases the discount rate.

[0086] In addition, if multiple residents, for example, residents K1 to K5, make reservations for the vendor's goods or services in different time slots on the same day, the vendor may provide incentives to the residents K1 to K5. Specifically, for example, when a mobile beauty salon receives a reservation for a different time slot on the same day, the salon can operate more efficiently by eliminating the hassle of travel, and can pass on the savings to the customer. Also, when multiple residents K1 to K5 in the same apartment building MA make delivery reservations on the same day, the salon can reduce delivery costs, so incentives can be given to the multiple residents K1 to K5. Here, we have explained service a, but the same applies to other services b and e, and the same applies if the residents of apartment MA visit a service provider to receive the service.

[0087] [Case 2] For example, resident K4 makes a reservation for service c from resident terminal KY-4. If other residents make reservations for service c by the delivery date and time set by service c, they can receive the service at a discount rate set by service c according to the number of reservations. Here, the c service has been described, but the same applies to other d services, such as services for shipping items to an apartment MA.

[0088] In this way, the share reserve function makes it possible to provide a service in which the service fee is discounted as the number of people receiving the service on the same day within the same apartment building MA increases.

[0089] Next, various functions included in the share reserve function will be explained. First, the product registration function of the share reserve function in the server will be described with reference to FIGS. FIG. 14 is a diagram showing a sales company list screen of a product registration function for registering a product (including a service) to be reserved in a server having the functional configuration of FIG. FIG. 15 is a diagram showing a product registration screen transitioned from the sales company list screen of FIG. FIG. 16 is a diagram showing a product detail setting screen to which the user transitions from the product registration screen of FIG.

[0090] The product registration function allows a user with administrator privileges to register new products that can be used by residents and others by performing a specified operation on the management screen. In this case, after a user with administrator privileges (hereinafter referred to as the "administrator") logs in from the management screen, by clicking on "Sales Company List" 181 (see Figure 14) from the group of items in the left column of the home screen, the sales company list screen 180 shown in Figure 14 will be displayed. On the sales company list screen 180, sales companies that have already been registered on the server 1 can be searched for and confirmed. When the administrator clicks on the "New Registration" button 182 on the top right of the sales company list screen 180, the screen transitions to a sales company registration screen (not shown).

[0091] Here, by clicking on "List of Sellers" 183 (see FIG. 14) in the group of items in the left column, it is possible to register and confirm service providers belonging to the sales company. Additionally, clicking on "Category List" 184 (see Figure 14) in the items in the left column will display a category list screen. On this category list screen, categories and sub-categories can be registered, allowing you to register the classification of services that you can provide.

[0092] As categories, desired names can be registered, for example, beauty-related, cleaning-related, convenience-related, education-related, etc. In the beauty-related category, child categories such as barber / beauty / beauty salon / massage can be registered. In the cleaning-related category, child categories such as air conditioner cleaning / bathroom cleaning / kitchen cleaning / bulk waste collection can be registered. In the convenience-related category, child categories such as furniture moving / unwanted item purchasing / nursing care can be registered. In the education-related category, child categories such as language learning / tutoring / music / e-sports can be registered.

[0093] When "Product List" 185 (see Fig. 14) in the group of items in the left column is clicked, the screen transitions to a product list screen 190 shown in Fig. 15. The product list screen 190 displays an input field for registering a new product and a list of already registered products according to sub-categories.

[0094] On this product list screen 190, among the input fields for registering new products, the sales company name / trade name and sub-category can be selected from the pull-down menus in the sales company name / trade name and sub-category fields, and then the product code, product name, reservation start date, reservation end date, etc. can be entered to register the product name of a new service that fits the sub-category.

[0095] Furthermore, by clicking on the course setting button (not shown) for a product, the course setting screen 200 shown in Figure 16 will be displayed, and on this course setting screen 200, the course can be set by entering the time and price required for the product or service in the corresponding course name field.

[0096] The above screen example for the product registration function is just an example, and the product registration function also provides a function to set the area where the service can be provided, for example, by city, ward, town, village (neighborhood association), or by registered apartment building. There is also a function that allows the sales company to select the unit that can be shared.

[0097] Next, with reference to FIGS. 17 and 18, a description will be given of screen operations when a resident uses the share reserve function. FIG. 17 shows the bulletin board list screen that is displayed when a resident logs in. FIG. 18 is a diagram showing a share reserve screen transitioned from the bulletin board list screen of FIG. When a user with user authority, for example, Residents A and B, logs in from a login screen (not shown), a bulletin board list screen 210 shown in FIG. 17 is displayed.

[0098] For example, if Residents A and B want to use the share reserve function, they click on "Share Reserve" 211 in the items in the left column of the bulletin board list screen 210. This causes the screen to transition to the share reserve screen 220 shown in FIG.

[0099] This share reserve screen 220 displays a list of already registered products and services. In this example, since there are no registered products or services, a list of products and services is not displayed on the screen.

[0100] When products and services are displayed on the share reservation screen 220, for example, resident A can select from a category, sub-category, product, and course in that order to display the desired product or service.

[0101] When Resident A wishes to use the displayed product or service, he or she can click on the date and time specification button located on the share reservation screen 220, which will display a date and time selection screen. From the displayed date and time selection screen, the desired date and time can be selected and the "Confirm reservation" button can be pressed to reserve the product or service.

[0102] Also, for example, if resident B operates in the same way as resident A to go to the date and time selection screen to select the desired date and time, and finds that resident A has already made a reservation for the same day, he or she will make a reservation for a time slot different from resident A's reservation time slot.

[0103] In this way, if two residents of the same apartment building make reservations on the same day, they can receive special benefits set in advance by the sales company. Benefits include, for example, discounts on the next use of the service, free gifts, or presents.

[0104] Next, with reference to FIG. 19 and FIG. 23, a product detail setting function of the share reserve function, in which a sales company sets product details, will be described. 19 to 23 are diagrams showing product details list screens that are displayed when a sales company sets product details. The sales company determines the conditions for granting benefits to users who use the above-mentioned products or services, such as the sales amount, the time required for the service, the quantity of the product, etc. The function of setting product details including such bonuses will be described below.

[0105] When a user with user authority, such as a sales company representative, logs in from a login screen (not shown) and performs an operation to display a product list screen from the home screen and then a product details screen, a product details screen 230 shown in Fig. 19 is displayed. Note that although Figs. 19 to 23 are shown as separate figures, they show a state in which the content scrolls up and down when a scroll operation is performed on the side bar of the product details screen 230, and the screen (content) is the same.

[0106] On the product details screen 230, a service (product) such as beauty salon is registered as a child category name, and the following contents shown on the product details screen 230 can be set for the beauty salon.

[0107] For example, reservation start time is 2024 / 5 / 23, reservation end time is 2024 / 6 / 30, reservation period display is "Yes", calendar display is "Yes", reservation is confirmed at 24:00, one day before, cancellation policy is "Yes", cancellation policy is "90% of the cost will be charged from one day before the price confirmation date", "50% of the cost will be charged from two days before the price confirmation date", travel / cleanup time is "10 minutes", maximum number of simultaneous reservations is "2", service time setting is "Sunday 09:00~18:00", "Monday 09:00~18:00" to "Saturday 09:00~18:00", temporary closure setting, discount rate setting is "12 You can set the following: "10% discount for reservations of 0 minutes", "20% discount for reservations of 180 minutes", "Reservations accepted up until the day before" for the date of the service, "10% or 20% discounts available depending on reservation status", provider's phone number "0901111111", provider's email address "xxx@xxx.xx", top image, description image, course 1 "Price 10,000 yen, time required 100 minutes, description, notes", course 2 "Price 20,000 yen, order 20, time required 200 minutes, description, notes", registration date "2024 / 5 / 23", etc.

[0108] Here, for example, when setting the tidying up time / travel time 231 item in FIG. 20, the second and subsequent residents can set the available reservation times after taking into account the tidying up time and travel time and leaving an interval (10 minutes in this example), and those time slots will be presented to the next person wishing to make a reservation.

[0109] Multiple settings can be made for the discount rate setting item in Figure 21. Discount conditions can be set using numerical values ​​such as time (in this example, "120 minute reservation"), amount, and quantity, and the discount rate when the conditions are met can also be set using numerical values ​​such as XX percent off (in this example, "10% off") or XX discount, and this will be presented to the person wishing to make a reservation.

[0110] Next, the parking lot management function will be described with reference to FIGS. FIG. 24 is a diagram showing a parking lot layout list screen displayed by the parking lot management function. FIG. 25 is a diagram showing a new registration screen for a parking lot layout plan displayed by the parking lot management function. FIG. 26 shows the parking space registration / list display screen of the parking lot management function. FIG. 27 is a diagram showing a cabin information editing screen to which transition is made from the cabin registration / list display screen of FIG. Fig. 28 is a diagram showing a parking lot / bicycle parking lot list screen that is displayed when "Parking Lot / Bicycle Parking Lot" in the left column of the screen is clicked. Fig. 29 is a diagram showing a screen that displays candidate parking spaces (parking spaces) searched for when the "Search" button on the parking lot / bicycle parking lot list screen in Fig. 28 is clicked.

[0111] First, the parking lot layout map registration function in the parking lot management function will be described. After the administrator logs in from the login screen, when the administrator clicks on an item in the left column, for example, "Parking and Bicycle Parking," sub-items are displayed on the displayed home screen. When the administrator clicks on "Parking Layout Plan" 241 (see FIG. 24) among the sub-items, a parking layout plan list screen 240 shown in FIG. 24 is displayed. Then, when the "New Registration" button for the parking lot layout plan located in the upper right corner of the management screen 240 is clicked, the screen transitions to a new registration screen 250 for the parking lot layout plan shown in FIG.

[0112] The new parking lot layout plan registration screen 250 in Figure 25 has items such as apartment name, ID, parking lot name, area 1, layout plan upload, and their input fields, and after entering information in each input field, the parking lot layout plan can be registered by uploading the parking lot layout plan file. For area 1, since it corresponds to a multi-story parking lot, the area name can be entered as upper level, middle level, lower level, etc. Additionally, for area 1, the number of parking spaces can also be entered. In addition, in large apartment buildings that are divided into multiple areas, or in multi-story parking lots, layout maps can be registered for each area.

[0113] Next, we will explain the parking space registration and list display function in the parking lot management function. On any of the above screens, when the administrator clicks on a sub-item, for example, "Parking space registration / list display" 261 (see Figure 26) displayed under the "Parking / bicycle parking" item in the group of items in the left column, the parking space registration / list display screen 260 shown in Figure 26 is displayed.

[0114] When the "New Vehicle Registration" button 262 located in the upper right corner of the vehicle cabin registration / list display screen 260 is clicked, the screen transitions to a new registration screen (not shown), and the vehicle cabin can be registered by entering various pieces of information in the input fields located on the new registration screen.

[0115] In addition, by clicking on the "Edit" button 263 in the desired field among the multiple fields for registered vehicle cabins displayed on the vehicle cabin registration / list display screen 260 in Figure 26, an editing screen 270 (see Figure 27) for the vehicle cabin information will be displayed. After editing the cabin information on the editing screen 270 in Figure 27, by operating the new registration button instead of the update button, it is possible to register a new cabin using (editing) some of the information of an existing cabin.

[0116] On the editing screen 270 in Fig. 27, for example, by editing the information in the input field for the "Classification" 271 item, it is possible to set one of parking lot / bicycle parking lot / motorcycle parking lot, etc. This input field is a selection system using a pull-down menu, so by selecting the desired item from "parking lot," "bicycle parking lot," or "motorcycle parking lot" displayed in the pull-down menu, the item selected can be set as the classification.

[0117] Furthermore, on the editing screen 270, the contract period can be set by editing the information in the input field for the item "contract period" 272. This input field is a selection system using a pull-down menu, so by selecting the desired option from "unlimited," "1 year," "2 years," "3 years," etc. displayed in the pull-down menu, the user can set the selected option as the contract period.

[0118] Furthermore, on the editing screen 270, it is possible to set restrictions on the size of the parking space by entering information in input fields for items such as the "length," "height," and "width" of the vehicle compartment 273. The "length," "height," "width," etc. of the vehicle compartment entered in these input fields are disclosed to the resident as the size of the parking space, and later, when a resident who wishes to rent a vehicle compartment registers the size of their vehicle, if the size of the vehicle does not fit the parking space, the parking space that the person who wishes to rent a vehicle compartment can rent can be restricted, for example, by notifying the resident that the vehicle is not eligible or an error message.

[0119] Furthermore, on the editing screen 270, the method for determining who will rent out a parking space can be set by entering information such as "administrator authority," "order of application," or "lottery" in the input field for the item "determination method" 274. For example, by entering "lottery" in the input field and setting the "determination method," when a parking space or bicycle parking space becomes available, applicants can be gathered and a lottery held to select one person, and this can be automatically performed. Specifically, when a parking space becomes vacant, this parking lot management function automatically executes a series of processes: when a space becomes vacant, information about the space is posted on a bulletin board and a lottery is drawn to select the person who will rent the space. If there are multiple applications, the application deadline is reached, and a lottery is drawn from among the applicants on the day of the deadline to select the person who will rent the space. This means that when a parking space or bicycle parking space becomes available, the management association will be able to rent it out fairly to anyone who wants it, without any human intervention.

[0120] Next, the parking lot application function in the parking lot management function will be described. When a parking space becomes available as described above, the information about the available space is posted on the bulletin board. The bulletin board invites residents to rent the space. The parking lot application function is a function that allows those who wish to rent the space to apply in response to this invitation.

[0121] In this case, if the resident clicks on, for example, "Parking Lots and Bicycle Parking Lots" in the items in the left column of the screen, a parking lot and bicycle parking lot list screen 280 shown in FIG. 28 is displayed. On the parking lot / bicycle parking lot list screen 280, a resident (renter) who wants to rent a parking lot for the first time enters the name and classification of the parking lot in the input field 281 of the "New application" item located on the parking lot / bicycle parking lot list screen 280, and also enters the size of the vehicle they own or plan to purchase in millimeters, and clicks the "Search" button 282.

[0122] By clicking the "Search" button 282, parking lot management information is searched using the information entered in the new application input field 281 as a key, and available parking spaces (car spaces) candidates that take the vehicle size into consideration are displayed in field 283 below input field 281 in Fig. 29. In this example, two parking space (car space) candidates are displayed.

[0123] Here, when a resident (a person wishing to rent) clicks on one of the "Application Selection" buttons 284 located in the right corner of the column 283, the "Apply for Parking" button 285 located below the column 283 becomes active and the color of the button changes. A resident (a person wishing to rent) can apply to rent a vacant parking space (car compartment) by clicking on the "Apply for parking" button 285.

[0124] After the application, a response will be made according to the settings of "Determination Method" 274 in FIG. 27 ("Administrator Authority," "Application Order," "Lottery"). For example, if the selection is "application order," the screen will transition directly to a contract application page, where the user can enter into a rental contract for a parking space (car compartment).

[0125] With this parking application function, residents (those looking to rent) can find out about vacant parking spaces on the bulletin board, apply for a new space under the "Parking / Bicycle Parking" section, and complete the entire process from signing a rental contract just by operating the screen.

[0126] Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope of achieving the object of the present invention are considered to be included in the present invention. In the above-described embodiment, the facilities of the apartment building MA have been mainly described as the "target," but services and items other than facilities can also be the "target," and so these are collectively referred to as "facilities, etc." The service described above can be a paid service in which the service usage fee is added to the management fee for residents K1 to Km and borne by residents K1 to Km, but it can also be made free of charge at the discretion of service provider S. For example, when a service provider S and a management association KO conclude a usage contract for the service (system) of the service provider S, they may agree to have the service provider S distribute a pamphlet to each dwelling unit in the apartment building MA, and allow residents K1 to Km of each dwelling unit to use the system free of charge.The service provider S may also make a profit by placing advertisements in the pamphlet through advertising fees paid by advertisers. If the management company MC is the party to the contract for the services of the service provider S, the management company MC may pay the service usage fee to the service provider S. In this case, the management company MC may distribute a pamphlet from the service provider S to each dwelling unit through the management association KO, as described above, thereby making the service usage fee free.

[0127] In the above embodiment, the server 1 has been described as part of an information processing system used by the condominium management association and residents, but the present invention is not limited to this and can also be applied to the following uses. For example, by changing the interface, the server 1 can be operated by organizations such as local governments (neighborhood associations), agricultural cooperatives (JA), fishing cooperatives (JF), and forestry cooperatives (Morigumi).

[0128] Additionally, a function that is particularly anticipated by neighborhood associations, JA, JF, Morigumi, etc. is the safety confirmation system. The safety confirmation system is a communication network system that utilizes bulletin boards, and by repurposing Server 1, it is possible to send out information such as whether rescue or assistance is required in addition to safety confirmation.

[0129] Furthermore, in the event of an emergency such as a disaster, the condominium, management company, management association, etc. (first party) will send out information to confirm the safety of all residents (second party). Residents who receive a safety confirmation request will send a response to the management company or management association regarding whether or not they require rescue assistance (a "yes / no" response), along with their safety status. In this case, the request or solicitation is made by having the resident (second party) respond to information prepared by the management company, management association, etc. (first party) to confirm whether the property is suitable for the purpose.

[0130] When Server 1 is used by a neighborhood association, JA, JF, or Morigumi, the neighborhood association executive committee and headquarters will send safety confirmation information to all association members. Members who receive the safety confirmation information will respond to the executive committee and headquarters regarding their safety, whether they require rescue assistance, etc.

[0131] One way to use the server 1 as a common system is to have management companies, management associations, neighborhood associations, and headquarters notify their respective users of how to distribute disaster supplies (mutual aid).

[0132] For example, the system configuration shown in FIG. 2 and the hardware configuration of the server 1 shown in FIG. 3 are merely examples for achieving the object of the present invention, and are not particularly limited.

[0133] Furthermore, the functional block diagram shown in Fig. 4 is merely an example and is not particularly limited. That is, it is sufficient if the information processing system in Fig. 2 is provided with a function that can execute the above-described series of processes as a whole, and the functional blocks and databases used to realize this function are not particularly limited to the example in Fig. 4.

[0134] Furthermore, the locations of the functional blocks are not limited to those shown in FIG. 4 and may be arbitrary. For example, at least some of the functional blocks located on the server 1 side may be provided on the resident terminals KY-1 to KY-m side, the management company terminals MM-t, MM-f, MM-k side, the service provider terminal St side, or other information processing devices not shown.

[0135] The above-described series of processes can be executed by hardware or software. Furthermore, one functional block may be configured as a single piece of hardware, a single piece of software, or a combination thereof.

[0136] When a series of processes is executed by software, the programs that make up the software are installed into a computer or the like from a network or a recording medium. The computer may be a computer built on dedicated hardware. The computer may also be a computer capable of executing various functions by installing various programs, such as a server, a general-purpose smartphone, or a personal computer.

[0137] The recording medium containing such a program may be composed not only of a removable medium (not shown) that is distributed separately from the device main body in order to provide the program to the user, but also of a recording medium that is provided to the user in a state that is pre-installed in the device main body.

[0138] In this specification, the steps describing the program to be recorded on the recording medium include not only processes that are performed in chronological order, but also processes that are not necessarily performed in chronological order but are performed in parallel or individually.

[0139] To sum up, the information processing device to which the present invention is applied is sufficient as long as it has the following configuration, and can take on a variety of different embodiments. (1) That is, an information processing device to which the present invention is applied (for example, the server 1 in FIG. 4) In an information processing device (e.g., server 1 in FIG. 4) that supports communication within a unit (e.g., group) consisting of at least some of the association members, residents, and owners of each of a plurality of dwelling units that make up a specified apartment complex (e.g., condominium MA in FIG. 1), a board of directors selected from the association members, and a management company, a communication management means (e.g., the communication management unit 51 in FIG. 4) for managing when a sender sends predetermined information to a receiver within the unit (e.g., a group), and for at least executing a setting to authorize one or more people from among the people related to the unit (e.g., a group) as senders and a setting to authorize one or more people from among the people related to the unit (e.g., a group) as receivers; Equipped with.

[0140] In this way, by at least implementing a setting that allows one or more people from among the people related to a unit (e.g., a group) to be senders, and a setting that allows one or more people from among the people related to a unit (e.g., a group) to be receivers, various types of communication become possible between the sender unit (e.g., a group) and the receiver unit (e.g., a group). As a result, it is possible to provide services that allow various types of communication within a unit, based on at least a portion of the members, residents, and owners of each of the multiple units (e.g., dwelling units) that make up an apartment complex (e.g., condominium MA in Figure 1), a board of directors selected from the members, and a management company.

[0141] (2) In the information processing device (for example, the server 1 in FIG. 4), The transmission of the specified information (for example, notices from the board of directors to each member) is via the bulletin board, The communication management means (for example, the communication management unit 51 in FIG. 4) a sender / receiver management unit (e.g., bulletin board management unit 61 in FIG. 4) that sets up permission for a person related to the management company and one or more people from the board of directors as the sender, and that sets up permission for at least each member of the association of the plurality of households as the receiver; Further provided are:

[0142] This allows the function of a bulletin board to be realized, whereby specified information (such as messages from the board of directors to each member) can be sent from people related to the management company or the board of directors, who are set as senders, to each member of multiple households, who are set as recipients.

[0143] (3) In the information processing device (for example, the server 1 in FIG. 4), The transmission of the predetermined information (for example, information provided or suggestions from resident K1 in FIG. 1 to board RJ) is via a suggestion box (for example, suggestion box 83 in FIG. 4) through which the resident (for example, resident K1 in FIG. 1) conveys requests to at least some of the management company (for example, management company MC in FIG. 1) and the board (for example, board RJ in FIG. 1), The communication management means (for example, the communication management unit 51 in FIG. 4) Each time a request is made from a specific resident to use the suggestion box (e.g., suggestion box 83 in FIG. 4), A setting is made to permit only the specified resident (e.g., resident K1 in FIG. 1) as the sender, Suggestion box management means (for example, the suggestion box management unit 62 in FIG. 4) for setting one or more people related to the management company or the board of directors to be permitted as the recipient; Equipped with.

[0144] In this way, each time a specific resident requests a single use of the suggestion box (for example, suggestion box 83 in Figure 4), it is set up so that only the specific resident (for example, resident K1 in Figure 1) is permitted as the sender, and it is set up so that one or more people related to the management company or the board of directors are permitted as recipients, thereby realizing the function of a suggestion box that can deliver a request from a specific resident (for example, resident K1 in Figure 1) to one of the people related to the management company or the board of directors who is set up as the recipient, without other residents (for example, resident K2 in Figure 1) knowing about it.

[0145] (4) In the information processing device (for example, the server 1 in FIG. 4), The transmission of the predetermined information (for example, meeting materials for the management association general meeting compiled by the board of directors RJ) is performed from a predetermined location (for example, data storage box 84 in FIG. 4) in a state where the predetermined information is stored in the predetermined location, The communication management means (for example, the communication management unit 51 in FIG. 4) A setting is made to permit a person who can access the predetermined location (e.g., the data storage box 84 in FIG. 4) and store the predetermined information in the predetermined location (e.g., the data storage box 84 in FIG. 4) as the sender, a data storage box management unit (e.g., data storage box management unit 63 in FIG. 4) that sets up a setting to permit a person who can access the predetermined location (e.g., data storage box 84 in FIG. 4) and search for the predetermined information as the recipient; Equipped with.

[0146] In this way, by setting up the sender to authorize anyone who can save specified information (such as meeting materials for the management association general meeting compiled by the board of directors RJ) in a specified location (such as data storage box 84 in Figure 4), and by setting up the receiver to authorize anyone who can search for specified information in a specified location (such as data storage box 84 in Figure 4), it is possible to realize the function of a data storage box that allows specified information to be shared between the authorized sender and receiver.

[0147] (5) In the information processing device (for example, the server 1 in FIG. 4), The predetermined information (for example, a request or invitation from a resident K1 to other residents K2 to Km, or a questionnaire from the board RJ to each resident, etc.) is a request or invitation from a first person to a second person, The communication management means (for example, the communication management unit 51 in FIG. 4) setting a setting to authorize the resident or the association member who wishes to be the first person as the sender; a request solicitation management means (for example, the request solicitation management unit 64 in FIG. 4) for setting up permission for one or more of the residents or the association members designated by the first person as potential recipients of the second person; Equipped with.

[0148] In this way, when a first person makes a request or solicitation to a second person, the sender can be set to authorize a resident (e.g., resident K1) or member who wishes to be the first person, and the receiver can be set to authorize one or more residents or members (e.g., residents K2 to Km) designated by the first person (e.g., resident K1 or board member RJ) as potential second persons. This allows for a request and solicitation function (request or solicitation, survey, etc.) that enables the first person (e.g., resident K1) who has been set to authorize to make a request or solicitation to a second person (e.g., residents K2 to Km).

[0149] (6) The request or invitation is to have the second person (for example, other residents K2 to Km) recycle the unnecessary items of the first person (for example, resident K1).

[0150] This allows for the realization of a function for recycling unwanted items.

[0151] (7) The request or invitation is to have the second person (for example, residents K1 to Km) answer a questionnaire created by the first person (for example, board member RJ).

[0152] This makes it possible to realize a function for the first party (for example, the board of directors RJ) to conduct a survey of the second party (for example, the residents K1 to Km).

[0153] (8) The request or invitation is to have the second person (for example, residents K1 to Km) respond to the information on whether or not the first person (for example, board member RJ) has prepared a proposal or proposal confirmation. This allows a first person (for example, the board of directors RJ) to contact a second person (for example, residents K1 to Km) to check on their safety or to inform them of the need for cancellation in the event of a disaster or other emergency.

[0154] (9) The information processing method to which the present invention is applied (for example, the information processing method by the server 1 in FIG. 4) is as follows: An information processing method executed by an information processing device (e.g., server 1 in FIG. 4) that supports communication within a unit (e.g., group) consisting of at least some of the association members, residents, and owners of each of a plurality of dwelling units that make up a specified housing complex (e.g., condominium MA in FIG. 1), a board of directors selected from the association members, and a management company, a communication management step for managing the transmission of predetermined information from a sender to a receiver within the unit (e.g., a group), in which at least a setting is executed to authorize one or more people from among the people related to the unit (e.g., a group) as senders, and a setting is executed to authorize one or more people from among the people related to the unit (e.g., a group) as receivers; Including, It is possible.

[0155] (10) A program to which the present invention is applied (for example, a program that operates the CPU 11 of the server 1 in FIG. 4) is A computer that supports communication within a unit (e.g., a group) consisting of at least some of the association members, residents, and owners of each of a plurality of dwelling units that make up a specified apartment complex (e.g., apartment MA in FIG. 1), a board of directors selected from the association members, and a management company, a communication management step for managing the transmission of predetermined information from a sender to a receiver within the unit (e.g., a group), in which at least a setting is executed to authorize one or more people from among the people related to the unit (e.g., a group) as senders, and a setting is executed to authorize one or more people from among the people related to the unit (e.g., a group) as receivers; Execute a control process including It is possible.

[0156] (11) An information processing device to which the present invention is applied (for example, the server 1 in FIG. 4) a facility reservation control means (e.g., reservation control unit 52 in FIG. 4) for checking availability of facilities (e.g., parking lots and bicycle parking lots) in a specific apartment building (e.g., apartment MA in FIG. 1) or for providing goods or services to residents (e.g., residents K1 to Km in FIG. 1) of the specific apartment building (e.g., apartment MA in FIG. 1), and for controlling the acceptance of reservations for the facilities when availability is available; Equipped with.

[0157] This provides a reservation function that allows residents (e.g., residents K1 to Km in Figure 1) to check the availability of an object (e.g., a parking lot or bicycle parking area) and reserve that object if it is available.

[0158] (12) In the information processing device (for example, the server 1 in FIG. 4), an incentive granting means (e.g., the incentive granting unit 53 in FIG. 4) for, when a predetermined person among the residents (e.g., residents K1 to Km in FIG. 1) checks the target vacancy and finds that the target vacancy is not available, presenting an alternative plan (e.g., a plan to change to another vacancy) to the predetermined person, and granting a predetermined incentive (e.g., a discount on the share reserve function) to the predetermined person when the predetermined person accepts the alternative plan (e.g., a plan to change to another vacancy); Further provided are:

[0159] In this way, by offering a predetermined incentive (for example, a discount on the share reserve function) to a predetermined person who accepts an alternative proposal (for example, a proposal to change to another vacant space), it is possible to promote the use of the target.

[0160] (13) In the information processing device (for example, the server 1 in FIG. 4), a payment processing means (e.g., the payment processing unit 54 in FIG. 4) that executes a payment process for the consideration for the reservation or use of the object when a reservation for the object is accepted or the object is used by a predetermined person among the residents; Further provided are:

[0161] In this way, when a reservation for a target is accepted by a designated person or when the target is used, payment processing for the cost of the reservation or use of the target is executed, eliminating the need for manual payment and improving convenience in communities such as apartment complexes.

[0162] (14) The information processing method to which the present invention is applied (for example, the information processing method of the server 1 in FIG. 4) is as follows: In an information processing method executed by an information processing device (for example, the server 1 in FIG. 4), a facility reservation control step for controlling the confirmation of availability of facilities (e.g., parking lots and bicycle parking lots) of a specified apartment building (e.g., apartment MA in FIG. 1) or the provision of goods or services to residents (e.g., residents K1 to Km in FIG. 1) of the specified apartment building (e.g., apartment MA in FIG. 1) of the availability of the facilities by the residents and the acceptance of reservations for the facilities when the facilities are available; Including, It is possible.

[0163] (15) A program to which the present invention is applied (for example, a program that operates the CPU 11 of the server 1 in FIG. 4) is On the computer, a facility reservation control step for controlling the confirmation of availability of facilities (e.g., parking lots and bicycle parking lots) of a specified apartment building (e.g., apartment MA in FIG. 1) or the provision of goods or services to residents (e.g., residents K1 to Km in FIG. 1) of the specified apartment building (e.g., apartment MA in FIG. 1) of the availability of the facilities by the residents and the acceptance of reservations for the facilities when the facilities are available; Execute a control process including It is possible. [Explanation of symbols]

[0164] K1 to Km: Resident, MA: Apartment building, MT: Property manager, MF: Front desk manager, MK: Caretaker, S: Service provider, KY-1 to KY-m: Resident terminal, MM-t, MM-f, MM-k: Property management company terminal, St: Service provider terminal, 1: Server, 11: CPU, 12: ROM, 13: RAM, 14: Bus, 15: Input / output interface, 16: Input section, 17: Output unit, 18... storage unit, 19... communication unit, 20... drive, 31... removable media, 51... communication management unit, 52... reservation control unit, 53... incentive granting unit, 54... payment processing unit, 61... bulletin board management unit, 62... suggestion box management unit, 63... data storage box management unit, 64... request solicitation management unit, 81... resident DB, 82... bulletin board DB, 83... suggestion box, 84... data storage box, 85... reservation DB

Claims

1. An information processing device that supports communication within a unit consisting of at least some of the members, residents, and owners of each of a plurality of units constituting a specified apartment complex, a board of directors selected from the members, and a management company, a communication management means for managing the transmission of predetermined information from a sender to a receiver within the unit, which at least executes a setting to authorize one or more people from among the people related to the unit as senders and a setting to authorize one or more people from among the people related to the unit as receivers; Equipped with the communication management means, when the sender inputs the predetermined information, checks the input authority which varies depending on the usage form of the predetermined information, and executes management of selectively disclosing the input predetermined information based on the receiver's authority which varies depending on the usage form of the predetermined information; Information processing device.

2. the transmission of the predetermined information is via a bulletin board, The communication management means A setting is made to authorize one or more people related to the management company and the board of directors as the sender, A setting is made to authorize at least each of the members of the plurality of households as the recipients. The information processing device according to claim 1 .

3. The communication management means Creating one or more folders in a predetermined location, managing data separately for each of the one or more folders, and controlling linkage with information shared on the bulletin board. The information processing device according to claim 2 .

4. The transmission of the predetermined information is via a suggestion box through which the resident conveys requests to at least a part of the management company and the board of directors, The communication management means Each time a request for use of the suggestion box is made by a specific resident, setting the caller to be permitted only to the specified resident, Setting to authorize one or more persons related to the management company or the board of directors as the recipient; The information processing device according to claim 1 .

5. The communication management means One or more folders are generated in a predetermined location, and data is managed separately for each of the one or more folders, and linkage with information shared in the suggestion box is controlled. The information processing device according to claim 4 .

6. The communication management means Once a task is completed, the management company or the board of directors cannot start a new thread. The information processing device according to claim 1 .

7. The transmission of the predetermined information is transmission from a predetermined location in a state where the predetermined information is stored in the predetermined location, The communication management means A setting is made to permit a person who can access the predetermined location and save the predetermined information in the predetermined location as the sender, A setting is made to permit a person who can access the predetermined location and search for the predetermined information as the recipient. The information processing device according to claim 1 .

8. the predetermined information is a request or invitation from a first person to a second person, The communication management means setting a setting to authorize the resident or the association member who wishes to be the first person as the sender; setting up a setting to authorize one or more of the residents or members designated by the first person as potential recipients of the second person; The information processing device according to claim 1 .

9. The request or invitation is to have the second person recycle the first person's unwanted items, The information processing device according to claim 8 .

10. The request or invitation is to have the second person respond to a questionnaire created by the first person. The information processing device according to claim 8 .

11. The request or invitation is to have the second person respond to the proposal confirmation information prepared by the first person, The information processing device according to claim 8 .

12. An information processing method executed by an information processing device that supports communication within a unit consisting of at least some of the association members, residents, and owners of each of a plurality of units constituting a specified apartment complex, a board of directors selected from the association members, and a management company, The method includes a communication management step for managing when a sender sends predetermined information to a receiver within the unit, the communication management step including at least setting up to authorize one or more people from among the people related to the unit as senders and setting up to authorize one or more people from among the people related to the unit as receivers, the communication management step includes a step of confirming an input authority that varies depending on a usage pattern of the predetermined information when the sender inputs the predetermined information, and performing management of selectively disclosing the input predetermined information based on an authority that varies depending on a usage pattern of the predetermined information by the receiver. Information processing methods.

13. A computer that supports communication within a unit consisting of at least some of the members, residents, and owners of each of the multiple units that make up a specified apartment complex, a board of directors selected from the members, and a management company, executes a control process including a communication management step for managing when a sender sends predetermined information to a receiver within the unit, the control process including at least a setting for authorizing one or more people from among the people related to the unit as senders and a setting for authorizing one or more people from among the people related to the unit as receivers; As the communication management step, when the sender inputs the predetermined information, an input authority that varies depending on the usage form of the predetermined information is confirmed, and a process of executing management for selectively disclosing the input predetermined information based on the authority that varies depending on the usage form of the predetermined information of the receiver is executed. program.

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