Information processing device, elevator control system, and elevator control method

Abstract

To automatically register the destination floor of a user in a commercial facility and to improve the number of users attracted to the commercial facility. [Solution] An information processing device of an embodiment includes a first acquisition unit that acquires attribute information in which items of preference information related to products or services preferred by a user when the user arrives at a commercial facility; a second acquisition unit that acquires tenant information from the commercial facility in which, for each store in the commercial facility, the floor on which the store is located is associated with items of provided information related to the products or services the store handles; a matching unit that compares the acquired items of tenant information with the acquired items of attribute information; a content providing unit that provides content related to the store to the user based on the matching result; and an elevator control unit that determines a destination floor to which the user will travel using the elevator based on the matching result and transmits the determined destination floor to a control panel.

Description

[Technical Field]

[0001] FIELD Embodiments of the present invention relate to an information processing device, an elevator control system, and an elevator control method. [Background technology]

[0002] BACKGROUND ART There is a conventionally known technology that uses a mobile terminal such as a smartphone or a beacon to detect the attributes of elevator users in a building and automatically register the destination floor (target floor) of the elevator that has been registered in advance. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent No. 7487825 [Patent Document 2] Patent No. 7485509 Summary of the Invention [Problem to be solved by the invention]

[0004] However, because this conventional technology only automatically registers a pre-registered floor as the destination floor, it is only applicable to elevators in buildings such as apartment buildings, office buildings, etc. For this reason, it is difficult to apply this technology for automatically registering destination floors to elevators in buildings in commercial facilities where the destinations that users visit are not clearly determined each time. [Means for solving the problem]

[0005] An information processing device according to an embodiment includes: a first acquisition unit that acquires, when a user arrives at a commercial facility having an elevator with a car that can rise and fall and a plurality of stores, attribute information in which items of preference information related to products or services preferred by the user are registered; a second acquisition unit that acquires, from the commercial facility, tenant information in which, for each store in the commercial facility, a floor on which the store is located and items of provided information related to products or services handled by the store are registered in association with each other; a comparison unit that compares the acquired items of tenant information with the acquired items of attribute information; a content provision unit that provides content related to the store to the user based on a comparison result; and an elevator control unit that determines, based on the comparison result, a destination floor to which the user will travel using the elevator and transmits the determined destination floor to a control panel that is provided for each of the elevators and that controls the car of the elevator. The matching unit selects, as the matching result, the store having an item of the provided information in the tenant information that matches an item of the preference information in the attribute information of the user, the elevator control unit determines, in the tenant information, a floor on which the selected store is located as the destination floor, and the content providing unit provides content related to the selected store to the user. . [Brief explanation of the drawings]

[0006] [Figure 1] FIG. 1 is a diagram illustrating an example of the overall configuration of an elevator control system according to the first embodiment. [Figure 2] FIG. 2 is a block diagram illustrating an example of the functional configuration of the commercial facility server according to the first embodiment. [Figure 3] FIG. 3 is a diagram illustrating an example of tenant information according to the first embodiment. [Figure 4] FIG. 4 is a block diagram illustrating an example of a functional configuration of the smartphone according to the first embodiment. [Figure 5] FIG. 5 is a diagram illustrating an example of attribute information according to the first embodiment. [Figure 6] FIG. 6 is a diagram showing another example of attribute information according to the first embodiment. [Figure 7] FIG. 7 is a block diagram illustrating an example of a functional configuration of the information processing apparatus according to the first embodiment. [Figure 8] FIG. 8 is a diagram for explaining details of the collation performed by the collation unit according to the first embodiment. [Figure 9] FIG. 9 is a block diagram illustrating an example of a functional configuration of a control panel according to the first embodiment. [Figure 10] FIG. 10 is a sequence diagram showing an example of the overall flow of the elevator control process according to the first embodiment. [Figure 11] FIG. 11 is a flowchart illustrating an example of a procedure for the content and destination floor determination process according to the first embodiment. [Figure 12] FIG. 12 is a flowchart illustrating an example of the procedure (continued) of the content and destination floor determination process according to the first embodiment. [Figure 13] FIG. 13 is a diagram showing an example of display of content according to the first embodiment. [Figure 14] FIG. 14 is a diagram showing an example of a display of a route to a store according to the first embodiment. [Figure 15] FIG. 15 is a diagram showing an example of the overall configuration of an elevator control system according to the second embodiment. [Figure 16] FIG. 16 is a block diagram illustrating an example of a functional configuration of a beacon according to the second embodiment. [Figure 17] FIG. 17 is a block diagram illustrating an example of a functional configuration of a digital signage according to the second embodiment. [Figure 18] FIG. 18 is a block diagram illustrating an example of a functional configuration of an information processing device according to the second embodiment. [Figure 19] FIG. 19 is a sequence diagram showing an example of the overall flow of the elevator control process according to the second embodiment. [Figure 20] FIG. 20 is a block diagram illustrating an example of a functional configuration of an information processing device according to the third embodiment. [Figure 21] FIG. 21 is a diagram showing an example in which elevators are assigned to groups sorted according to the attribute information items in the third embodiment. [Figure 22] FIG. 22 is a diagram showing an example of the overall flow of the elevator control process according to the third embodiment. [Figure 23]FIG. 23 is a flowchart illustrating an example of a procedure for content and destination floor determination processing according to the third embodiment. [Figure 24] FIG. 24 is a flowchart illustrating an example of the procedure (continued) of the content and destination floor determination process according to the third embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0007] Hereinafter, embodiments will be described with reference to the drawings.

[0008] (First embodiment) (Elevator Control System) Fig. 1 is a diagram showing an example of the overall configuration of an elevator control system 1 according to a first embodiment. As shown in Fig. 1, the elevator control system 1 of this embodiment mainly includes a plurality of elevators 2 in a building 3 of a commercial facility (hereinafter referred to as "commercial facility 3"), a control panel 100 provided in each of the elevators 2, a controller 150 provided in each of the elevators 2, a commercial facility server 160 provided in the commercial facility 3, an information processing device 200, and a smartphone 300 carried by a user 5.

[0009] In this embodiment, multiple elevators 2 are installed in the commercial facility 3. In the example of Fig. 1, two elevators 2 are illustrated, but the commercial facility 3 may be configured to have only one elevator, or three or more elevators.

[0010] Each elevator 2 has a car 50 in its respective hoistway 20. In addition, a hoisting machine and a counterweight (not shown) are also provided in each hoistway 20. The car 50 and the counterweight are supported so as to be able to rise and fall freely on a pair of guide rails (not shown) that are erected in each hoistway 20, and move up and down via ropes.

[0011] The car 50 is available for passengers 5 to board. The car 50 is provided with an operation panel that receives various operations from the user 5 inside the car 50 and that issues various notifications to the car 50, a load sensor, a human presence sensor, and the like (none of which are shown).

[0012] The user 5 can issue a destination floor call or instruct the opening and closing of the doors by operating the control panel inside the car 50. Here, the destination floor call is a request (operation data) made by the user inside the car 50 to direct the car 50 to the desired destination floor. The destination floor call specifies the destination floor.

[0013] A landing 25 is provided on each floor. The landing 25 is a place where users wait for the arrival of the elevator car 50 of the elevator 2. Each landing 25 is provided with an operation panel (not shown), and users 5 can make a landing call by operating the operation panel of this landing 25.

[0014] Here, a platform call is a request (operation data) made by a platform user to have a car 50 heading in either the up or down direction arrive at the platform. The platform call specifies the destination direction and the floor where the platform call was made (i.e., the departure floor).

[0015] From the landing 25 on each floor to the end of the commercial facility 3, one or more stores (sometimes referred to as "tenants") are located.

[0016] Each of the control panels 100 controls the operation of the cars 50 in the elevator 2. Each of the control panels 100 is connected to each of the controllers 150 by wire or wirelessly. The control panels 100 will be described in detail later.

[0017] Each of the controllers 150 is connected to the information processing device 200 via a network. The controller 150 is an intermediary device that controls communication between the control panel 100 and the information processing device 200 and has an interface function and a hub function for mediating various signals exchanged between the control panel 100 and the information processing device 200. Each of the controllers 150 is configured as a computer that includes a CPU (Central Processing Unit), ROM (Read Only Memory), RAM (Random Access Memory), etc.

[0018] The commercial facility server 160 is installed in a predetermined location within the commercial facility 3, for example, in a manager's office. The commercial facility server 160 stores and manages tenant information and store-related content, which will be described later. Details of the commercial facility server 160 will be described later.

[0019] The information processing device 200 transmits content and the like to the smartphone 300, or controls the elevator 2 in the commercial facility 3. Details of the information processing device 200 will be described later.

[0020] The smartphone 300 is a device carried by the user 5 and is an example of a mobile terminal. The smartphone 300 stores attribute information, which will be described later. The smartphone 300 also displays store content, routes to the store, and the like, received from the information processing device 200. The smartphone 300 will be described in detail later.

[0021] The number of elevators is not limited, and therefore the number of hoistways 20, cars 50, control panels 100, and controllers 150 will also vary depending on the number of elevators 2.

[0022] (Commercial facility server) Next, the commercial facility server 160 will be described in detail. The commercial facility server 160 is configured as a computer equipped with a CPU, ROM, RAM, and the like. FIG. 2 is a block diagram showing an example of the functional configuration of the commercial facility server 160 according to the first embodiment.

[0023] As shown in FIG. 2, the commercial facility server 160 includes a communication unit 161 and a storage unit 162. The communication unit 161 is a processing unit that communicates with the information processing device 200 using a predetermined protocol. The communication unit 161 receives a request for tenant information from the information processing device 200, and transmits the tenant information stored in the storage unit 162 to the information processing device 200. The communication unit 161 receives a request for content for each store from the information processing device 200, and transmits the content for each store stored in the storage unit 162 to the information processing device 200.

[0024] The storage unit 162 is a storage medium such as a hard disk drive (HDD) or a solid state drive (SSD), etc. The storage unit 162 stores tenant information 1621 and content 1622 for each store (tenant).

[0025] The tenant information 1621 is a table in which, for each store in the commercial facility 3, the store's identification information, the floor on which the store is located, and the items of information provided about the products or services the store handles are registered in association with each other.

[0026] FIG. 3 is a diagram illustrating an example of tenant information 1621 according to the first embodiment. As shown in Fig. 3, the tenant information 1621 is registered with the store name as identification information of the store, the floor where the store is located, the type, the product / service, and the characteristics associated with each other. Here, the type, the product / service, and the characteristics are examples of provided information related to the product or service.

[0027] The type is the type of store, and in the example of Figure 3, it corresponds to apparel, accessories, electronics retailer, etc. The goods and services are the products or services handled by the store, and in the example of Figure 3, it corresponds to clothing, rings, necklaces, electronics, etc. The characteristics indicate the nature of the store, and in the example of Figure 3, it corresponds to like luxury, favorite brand, cheap, etc. It should be noted that these examples are merely examples, and the present invention is not limited to the examples of items shown in FIG.

[0028] Returning to FIG. 2, the content for each store may include, for example, recommended information about the store and event information about the store.

[0029] (Smartphone) Next, the smartphone 300 will be described in detail. The smartphone 300 has a hardware configuration including a CPU, a ROM, a RAM, an input device, an output device, etc. The smartphone 300 is an example of a mobile terminal.

[0030] FIG. 4 is a block diagram showing an example of the functional configuration of the smartphone 300 according to the first embodiment. As shown in FIG. 4, the smartphone 300 includes a control unit 310, a storage unit 320, a touch panel display 330, and a GPS (Global Positioning System) receiver 340.

[0031] The touch panel display 330 is a device that constitutes an input device and an output device, and displays various screens and accepts touch input operations from the user 5 onto the screen.

[0032] The GPS receiver 340 receives radio waves from GPS satellites and acquires location information of the smartphone 300 .

[0033] The storage unit 320 is a storage medium such as a flash memory, an SSD, a RAM, etc. The storage unit 320 stores attribute information 321. The attribute information 321 is data in which items of preference information relating to products or services that the user 5 likes are registered.

[0034] FIG. 5 is a diagram showing an example of the attribute information 321 according to the first embodiment. 5(a), the attribute information 321 includes personal information such as the user's age, sex, family structure, residential area, occupation, income, hobbies, and the like, as well as items such as favorite brands and favorite foods. The favorite brands and favorite foods correspond to the preference information of the user 5.

[0035] Further, items of more detailed information are set for each of the favorite brands and favorite foods. The example in FIG. 5(a) shows an example of detailed items for favorite foods. These detailed items can be specified in advance by the user 5 accessing a website provided by the commercial facility server 16 from the smartphone 300 and selecting from a list of shared items of tenant information 1621 items and attribute information 321 items provided on the website. FIG. 5(b) shows a list of shared items of tenant information 1621 items and attribute information 321 items. The user specifies the detailed items for favorite foods shown in FIG. 5(a) from the shared items shown in FIG. 5(b).

[0036] Fig. 6 is a diagram showing another example of the attribute information 321 according to the first embodiment. Fig. 6 shows an example of detailed items of a favorite brand, which is preference information.

[0037] 4, the control unit 310 controls the entire smartphone 300. The control unit 310 includes a communication unit 311, a display processing unit 312, an input processing unit 313, and an editing unit 314, as shown in FIG.

[0038] The communication unit 311 is a processing unit that handles communication using a predetermined protocol. The communication unit 311 communicates with the information processing device 200. In this embodiment, when the communication unit 311 determines that the smartphone 300 has arrived at the commercial facility 3 based on the current location acquired by the GPS receiver 340, the communication unit 311 transmits attribute information 321 to the information processing device 200. In addition, the communication unit 311 receives content for each store and a route to the store from the information processing device 200.

[0039] The display processing unit 312 controls the display of various screens on the touch panel display 330. In this embodiment, the display processing unit 312 displays, on the touch panel display 330, content for each store and routes to the store, which the communication unit 311 has received from the information processing device 200.

[0040] The input processing unit 313 controls touch input operations by the user 5 from the touch panel display 330. In this embodiment, the input processing unit 313 accepts editing operations for the attribute information input from the touch panel display 330.

[0041] The editing unit 314 edits the attribute information 321 in response to instructions from the user 5 via the touch panel display 330. Specifically, the editing unit 314 edits the attribute information 321 by reflecting in the attribute information 321 an item selected by the user 5 from a list of shared items between the items of the tenant information 1621 and the items of the attribute information 321, which is displayed on the touch panel display 330.

[0042] (Information processing device) Next, the information processing device 200 will be described in detail. The information processing device 200 has a hardware configuration of a general computer including a CPU, a ROM, a RAM, and the like.

[0043] FIG. 7 is a block diagram showing an example of the functional configuration of the information processing device 200 according to the first embodiment. As shown in FIG. 7, the information processing device 200 mainly includes a communication unit 201, an acquisition unit 202, a matching unit 203, a content providing unit 204, an elevator control unit 205, a route providing unit 206, and a memory unit 210.

[0044] The storage unit 210 is a storage medium such as an HDD or SSD. The communication unit 201 is a communication interface that handles communication using a predetermined protocol.

[0045] When the user 5 arrives at the commercial facility 3, the acquisition unit 202 acquires (receives) attribute information of the user 5 via the communication unit 201. The acquisition unit 202 also acquires (receives) tenant information 1621 from the commercial facility 3 via the communication unit 201. The acquisition unit 202 is an example of a first acquisition unit and a second acquisition unit.

[0046] The matching unit 203 matches items of the tenant information 1621 acquired by the acquisition unit 202 with items of the attribute information 321 acquired by the acquisition unit 202. Specifically, the matching unit 203 selects, as a matching result, a store having an item of provided information in the tenant information 1621 that matches an item of preference information in the attribute information of the user 5.

[0047] If there are multiple stores that have items of information provided that match the preference information items in the attribute information 321 of the user 5 and the tenant information 1621, the matching unit 203 selects as the matching result the stores with the highest number of matching items within a predetermined range.

[0048] FIG. 8 is a diagram for explaining details of the collation performed by the collation unit 203 according to the first embodiment. 8, the matching unit 203 matches the detailed item of "Favorite Brand" in the attribute information 321 with the items in the tenant information 1621. Then, the matching unit 203 identifies an item selected by the user 5 among the detailed items of "Favorite Brand" in the attribute information 321 that matches an item of each store in the tenant information 1621.

[0049] Next, the matching unit 203 calculates the degree of match as the percentage of the items of the store that match the items selected by the user 5 with the items in the tenant information 1621. In the example of Fig. 8, out of the five items of the store in the tenant information 1621, three items match the items selected by the user 5, so the matching unit 203 calculates the degree of match for the store to be 60%.

[0050] In this way, the matching unit 203 calculates the degree of match for all stores registered in the tenant information, and then selects a predetermined number (for example, three) of stores with the highest degree of match as the matching result.

[0051] 7, the content providing unit 204 provides (transmits) content related to the store to the user 5 based on the collation result by the collation unit 203. Specifically, the content providing unit 204 requests the content of the store selected as the collation result by the collation unit 203 from the commercial facility server 160 via the communication unit 201, and transmits the content of the store received from the commercial facility server 160 via the communication unit 201 to the smartphone 300 of the user 5 via the communication unit 201 for display.

[0052] The elevator control unit 205 determines the destination floor to which the user 5 will travel using the elevator 2 based on the matching result by the matching unit 203, and transmits the determined destination floor to the control panel 100 via the communication unit 201. Specifically, the elevator control unit 205 determines the floor on which the store selected as the matching result by the matching unit 203 is located in the tenant information 1621 as the destination floor, and transmits the determined destination floor to the control panel 100 via the communication unit 201.

[0053] The route providing unit 206 provides the user 5 with a route from the platform 25 on the destination floor to the store selected as the result of the matching by the matching unit 203. Specifically, the route providing unit 206 generates the route or requests and acquires the route from the commercial facility server 160, and transmits the route to the smartphone 300 of the user 5 via the communication unit 201 for display.

[0054] (Control panel) Next, the control panel 100 will be described in detail. The control panel 100 has a general computer hardware configuration including a CPU, ROM, RAM, and the like.

[0055] FIG. 9 is a block diagram showing an example of the functional configuration of the control panel 100 according to the first embodiment. As shown in FIG. 9, the control panel 100 mainly includes a communication unit 101 and a control unit 102.

[0056] The communication unit 101 is made up of a communication device having a predetermined communication protocol, and performs communication processing between the control panel 100 and the controller 150. That is, the communication unit 101 transmits and receives various data to and from other control panels 100 and information processing devices 200 via the controller 150. In this embodiment, the communication unit 101 receives the destination floor from the information processing device 200. The communication unit is an example of a receiving unit.

[0057] The control unit 103 controls the operation of the car 50 of the elevator 2. In this embodiment, when the communication unit 101 receives a destination floor, the control unit 103 allocates the car 50 and controls the allocated car 50 to move from the departure floor where the user 5 boards to the destination floor.

[0058] (Elevator control processing) Next, an elevator control process performed by the elevator control system 1 according to this embodiment configured as above will be described. FIG. 10 is a sequence diagram showing an example of the overall flow of the elevator control process according to the first embodiment.

[0059] First, the user 5 inputs and edits the attribute information 321 in advance on the smartphone 300, and the editing unit 314 reflects the input and editing in the attribute information 321 in the storage unit 320 (S101). When the smartphone 300 determines that the user 5 has arrived at the commercial facility 3 based on the user 5's current location information, the communication unit 311 reads out the attribute information 321 from the storage unit 320 and transmits it to the information processing device 200 (S102).

[0060] In the information processing device 200, when the acquisition unit 202 receives the attribute information 321 via the communication unit 201, it requests tenant information from the commercial facility server 160 (S103).

[0061] In the commercial facility server 160, when the communication unit 161 receives the request for tenant information, the communication unit 161 acquires the tenant information 1621 from the storage unit 162 (S104), and transmits the tenant information 1621 to the information processing device 200 (S105).

[0062] In the information processing device 200, when the acquisition unit 202 receives the tenant information, a content / destination floor determination process is executed (S106).

[0063] Here, the content and destination floor determination process will be described. 11 and 12 are flowcharts showing an example of the procedure of the content and destination floor determination process according to the first embodiment.

[0064] In the information processing device 200, the collation unit 203 first determines whether or not the item is registered in the attribute information 321 (S201). If the item is not registered (S201: No), the process ends.

[0065] On the other hand, if the item is registered (S201: Yes), the matching unit 203 determines whether the number of registered items is multiple (S202). If the number of registered items is not multiple, that is, if there is only one (S202: No), the matching unit 203 matches the tenant information 1621 with the attribute information 321 (S204).

[0066] Next, the collation unit 203 determines whether or not there is a registration of a matching item (S205). If there is no registration of a matching item (S204: No), the process ends. On the other hand, if matching items are registered (S204: Yes), the matching unit 203 selects a store that has the matching items, and the elevator control unit 205 determines the floor where the selected store is located in the tenant information 1621 as the destination floor (S205).

[0067] Next, the content provider 204 requests and acquires the content of the store selected by the collator 203 as having matching items from the commercial facility server 160 (S206). Then, the process returns to the caller.

[0068] In S202, if the number of registered items in the attribute information 321 is multiple (S202: Yes), the matching unit 203 matches the tenant information 1621 with the attribute information 321 for each of the multiple items (S207).

[0069] Next, the collation unit 203 determines whether or not there is a registration of a matching item (S208). If there is no registration of a matching item (S208: No), the process ends.

[0070] On the other hand, if there are registrations of matching items (S208: Yes), the collation unit 203 counts the number of registrations of matching items (S209). Next, the collation unit 203 calculates the ratio of the number of registrations of matching items and selects stores with a predetermined ratio from the top (S210).

[0071] Next, the elevator control unit 205 determines the floor where the selected store is located in the tenant information 1621 as the destination floor (S211).

[0072] Next, the content provider 204 requests and acquires the content of the store selected by the collator 203 as having matching items from the commercial facility server 160 (S212). Then, the process returns to the caller.

[0073] Returning to FIG. 10, once the content related to the store and the destination floor are determined, the content providing unit 204 transmits the content related to the determined store to the smartphone 300 that transmitted the attribute information 321 in S102 (S107).

[0074] In the smartphone 300, the communication unit 311 receives the content, and the display processing unit 312 displays the received content relating to the store on the touch panel display 330 (S108).

[0075] FIG. 13 is a diagram showing an example of display of content according to the first embodiment. As shown in FIG. 13, recommended areas and floors of stores and recommended store names are displayed as content.

[0076] Furthermore, in the information processing device 200, the elevator control unit 205 transmits the determined destination floor to the control panel 100 (S109). Specifically, the elevator control unit 205 generates a destination floor call in which the destination floor and the departure floor are specified, and transmits it to the control panel 100.

[0077] In the control panel 100, when the communication unit 101 receives a destination floor (i.e., a destination floor call), the control unit 102 assigns a car 50 by group management control or the like (S110). Then, the control unit 102 moves the car 50 to the departure floor. When the user 5 gets on the car 50 at the departure floor, the control unit 102 moves the car 50 with the user 5 on board to the destination floor. Then, when the car 50 arrives at the destination floor (S111), the user 5 gets off the car 50, and the communication unit 101 transmits a get-off notification to the information processing device 200 (S112).

[0078] In the information processing device 200, when the communication unit 201 receives the disembarking notification, the route providing unit 206 generates a route from the boarding area 25 on the destination floor to the selected store, or requests and obtains the route from the commercial facility server 160 (S113). Next, the route providing unit 206 transmits the route to the store to the smartphone 300 that transmitted the attribute information 321 in S102 (S114).

[0079] In the smartphone 300, when the communication unit 311 receives the route to the store, the display processing unit 312 displays the received route to the store on the touch panel display 330 (S115).

[0080] FIG. 14 is a diagram showing an example of a display of a route to a store according to the first embodiment. As shown in FIG. 14, the route from the platform 25 on the destination floor to the selected store (that is, the recommended store) is displayed.

[0081] (Overview) As described above, in the elevator control system 1 according to this embodiment, when the user 5 arrives at the commercial facility 3, the information processing device 200 acquires attribute information 321 in which items of preference information related to the products or services preferred by the user 5 are registered, acquires from the commercial facility 3 tenant information 1621 in which, for each store in the commercial facility 3, the floor on which the store is located is registered in association with items of information provided related to the products or services handled by the store, compares the items of the acquired tenant information 1621 with the items of the acquired attribute information 321, provides content related to the store to the user 5 based on the comparison result, determines the destination floor to which the user 5 will travel using the elevator 2 based on the comparison result, and transmits the determined destination floor to the control panel 100. Upon receiving the destination floor from the information processing device 200, the control panel 100 assigns a car 50 and moves the assigned car 50 from the departure floor where the user 5 boards to the destination floor.

[0082] Therefore, in this embodiment, the attribute information 321 of the user 5 is identified, and the destination floor is automatically registered based on the result of comparing the attribute information 321 with the tenant information 1621. Therefore, even in the case of an elevator 2 in a building of a commercial facility 3 where the user 5 does not always have a clear destination, a floor where a store that matches the user 5's preferences is located can be registered as the destination floor. Furthermore, content such as recommended store and event information can be provided to the user. Therefore, according to this embodiment, the user can obtain new information about stores and events as content, and appropriately select destinations to visit in the commercial facility. Furthermore, according to this embodiment, the commercial facility can present stores that suit the user 5 to a user who does not have a clear destination, thereby increasing the store's customer attraction and sales. Therefore, according to this embodiment, the commercial facility can also automatically register the destination floor of the user 5, which is convenient for the user 5 and can increase the commercial facility's customer attraction.

[0083] Furthermore, in the elevator control system 1 according to this embodiment, the information processing device 200 selects, as a matching result, a store having an item of provided information in the tenant information 1621 that matches an item of preference information in the attribute information 321 of the user 5, determines the floor on which the selected store is located in the tenant information 1621 as the destination floor, and provides content related to the selected store to the user 5.

[0084] Therefore, according to this embodiment, the destination floor is automatically registered according to the degree of match between the attribute information 321 and the tenant information 1621, so even in the case of elevator 2 in a building of commercial facility 3 where the places that user 5 visits are not clearly decided each time, it is possible to register a floor where a store that matches the preferences of user 5 is located as the destination floor, and further it is possible to provide content such as recommended stores and event information to the user. Therefore, according to this embodiment, the destination floor of user 5 can be automatically registered even in a commercial facility, which is convenient for user 5 and can increase the number of users attracted to the commercial facility.

[0085] Furthermore, in the elevator control system 1 according to this embodiment, if there are multiple stores that have items of provided information in the tenant information 1621 that match the items of preference information in the attribute information 321 of the user 5, the information processing device 200 selects as the matching result the stores with the highest number of matching items within a predetermined range.

[0086] Therefore, according to this embodiment, even if there are multiple stores that have items of information to be provided that match the items of preference information in the attribute information 321 of the user 5 and the items of information to be provided in the tenant information 1621, it is possible to provide the content of the above stores. Therefore, according to this embodiment, the destination floor of the user 5 can be automatically registered even in a commercial facility, which is convenient for the user 5 and can also increase the number of users that the commercial facility can attract.

[0087] Furthermore, in the elevator control system 1 according to this embodiment, the information processing device 200 provides the user 5 with a route from the landing 25 on the destination floor to the selected store.

[0088] Therefore, according to this embodiment, even if the user 5 does not know the location of the store, the user 5 is guided there, which is convenient for the user, and the commercial facility 3 can improve the tenant's sales by guiding the user to the store.

[0089] In addition, in the elevator control system 1 of this embodiment, the information processing device 200 receives attribute information 321 from the smartphone 300 carried by the user 5, transmits content related to the store to the smartphone 300 of the user 5 for display, and transmits the route to the smartphone 300 of the user 5 for display.

[0090] Therefore, according to this embodiment, the contents of the store and the route to the store are displayed on the smartphone 300 carried by the user 5, making it easier for the user 5 on the move to grasp information about the store.

[0091] In this embodiment, the smartphone 300 has been described as an example of a mobile terminal, but the present invention is not limited to this. For example, a tablet terminal can also be used as a mobile terminal.

[0092] (Second embodiment) In the first embodiment, attribute information is transmitted from the smartphone 300 carried by the user 5 to the information processing device 200, and content related to the store and the route to the store are displayed on the smartphone 300. In this second embodiment, the user 5 carries a beacon, and content related to the store and the route to the store are displayed on a digital signage provided at the platform 25.

[0093] (Elevator control stem) FIG. 15 is a diagram showing an example of the overall configuration of an elevator control system 1001 according to the second embodiment. As shown in FIG. 15, the elevator control system 1001 of this embodiment mainly comprises a plurality of elevators 2 in a commercial facility 3, a control panel 100 provided in each of the elevators 2, a controller 150 provided in each of the elevators 2, a commercial facility server 160 provided in the commercial facility 3, a digital signage 500, an information processing device 200, and a beacon 1300 carried by a user 5.

[0094] Here, the configurations of the elevator 2, control panel 100, controller 150, and commercial facility server 160 are the same as those in the first embodiment. In addition, in Fig. 15, the car 50, landing 25, and elevator shaft 20 are also the same as those in the first embodiment.

[0095] The beacon 1300 is a device carried by the user 5, which acquires location information of the user 5 and transmits a beacon signal. The beacon 1300 has a hardware configuration including a CPU, a ROM, a RAM, and the like.

[0096] (beacon) FIG. 16 is a block diagram showing an example of the functional configuration of a beacon 1300 according to the second embodiment. As shown in FIG. 16, the beacon 1300 mainly includes a communication unit 1301, a GPS receiver 1302, and a storage unit 1320.

[0097] The GPS receiver 1340 receives radio waves from GPS satellites and acquires the position information of the beacon 1300 .

[0098] The storage unit 1320 is a storage medium such as a flash memory, SSD, RAM, etc. The storage unit 1320 stores a user ID, which is identification information of the user 5.

[0099] The communication unit 1301 is a processing unit that handles communication using a predetermined protocol. In this embodiment, the communication unit 1301 transmits a beacon signal including the current location acquired by the GPS receiver 340 at regular time intervals. When the user 5 arrives at the commercial facility 3, the beacon signal transmitted from the beacon 1300 is received by the information processing device 200.

[0100] (Digital signage) Returning to FIG. 15, the digital signage 500 is installed at the landing 25 on each floor of the commercial facility 3. The digital signage 500 has a hardware configuration including a CPU, a ROM, a RAM, a display device, and the like.

[0101] FIG. 17 is a block diagram showing an example of the functional configuration of a digital signage 500 according to the second embodiment. As shown in FIG. 17, the digital signage 500 includes a communication unit 501 and a display unit 502.

[0102] The communication unit 501 is a processing unit that handles communication using a predetermined protocol. In this embodiment, the communication unit 501 receives content related to a store and a route to the store from the information processing device 200.

[0103] The display unit 502 is a display device such as a liquid crystal display, etc. In this embodiment, the display unit 502 displays content related to the store received by the communication unit 501 and a route to the store.

[0104] (Information processing device) Returning to FIG. 15, the information processing device 1200 transmits content and the like to the digital signage 500, or controls the elevator 2 in the commercial facility 3. The information processing device 1200 has a hardware configuration of a general computer including a CPU, a ROM, a RAM, and the like.

[0105] FIG. 18 is a block diagram showing an example of the functional configuration of an information processing device 1200 according to the second embodiment. 18, the information processing device 1200 mainly includes a communication unit 201, an acquisition unit 1202, a collating unit 203, a content providing unit 1204, an elevator control unit 205, a route providing unit 1206, and a storage unit 210. Here, the communication unit 201, the collating unit 203, the elevator control unit 205, and the storage unit 210 have the same functions as those in the first embodiment.

[0106] The storage unit 210 according to this embodiment stores attribute information 1321 for each user. As shown in Fig. 18, the attribute information 1321 for each user associates a user ID with the attribute information 321 described in the first embodiment.

[0107] The acquisition unit 1202 according to this embodiment receives a beacon signal including a user ID from a beacon 1300 via the communication unit 201. Then, the acquisition unit 1202 acquires, in the storage unit 210, attribute information 321 associated with the user ID of the received beacon signal.

[0108] The content providing unit 1204 in this embodiment requests and obtains content related to the store from the commercial facility server 160, and transmits and displays the content to a digital signage 500 (an example of a first display device) installed on the departure floor where the user 5 boards the elevator 2 car.

[0109] The route providing unit 1206 transmits the route from the platform 25 on the destination floor to the store selected by the matching unit 203 to the digital signage 500 (an example of a second display device) provided at the platform 25 on the destination floor for display.

[0110] (Elevator control processing) Next, an elevator control process performed by the elevator control system 1 according to this embodiment configured as above will be described. FIG. 19 is a sequence diagram showing an example of the overall flow of the elevator control process according to the second embodiment.

[0111] The user 5 is assumed to have previously registered his / her own attribute information 321 together with his / her user ID in the information processing device 1200. The beacon 1300 transmits a beacon signal at regular time intervals, and when the user 5 arrives at the commercial facility 3, the beacon signal is transmitted to the information processing device 200 (S301).

[0112] In the information processing device 1200, when the acquisition unit 1202 receives a beacon signal via the communication unit 201, it acquires attribute information 321 corresponding to the user ID included in the beacon signal from the storage unit 210 (S302). After that, the processes from requesting tenant information 1621 to determining content and destination floor (S103 to S106) are performed in the same manner as in the first embodiment.

[0113] When the store-related content and destination floor are determined in the content / destination floor determination process of S106, the content providing unit 204 transmits the determined store-related content to the digital signage 500 on the departure floor where the user 5 who transmitted the beacon signal in S301 is located (S303). Here, the content providing unit 204 determines the departure floor where the user 5 who transmitted the beacon signal is located from the location information included in the beacon signal.

[0114] In the digital signage 500 on the departure floor, the communication unit 501 receives the content, and the display unit 502 displays the received content related to the store (S304). Thereafter, the processes from sending the destination floor to acquiring the travel route (S108 to S113) are carried out in the same manner as in the first embodiment.

[0115] In the information processing device 1200, when a travel route is acquired in S113, the route providing unit 1206 transmits the acquired travel route to the digital signage 500 at the boarding area 25 of the destination floor where the user 5 who has disembarked from the elevator 50 is located (S305).

[0116] In the digital signage 500 on the destination floor, when the communication unit 501 receives the route to the store, the display unit 502 displays the received route to the store (S306).

[0117] In this manner, in the elevator control system 1001 according to this embodiment, the information processing device 1200 associates a user ID for identifying the user 5 with attribute information 321 and stores them in the memory unit 210, receives the user ID from the beacon 1300 carried by the user 5, acquires the attribute information 321 associated with the received user ID in the memory unit 210, transmits content related to the store to the digital signage 500 provided at the departure floor where the user 5 boards the elevator car 50 of the elevator 2 for display, and transmits the route to the digital signage 500 provided at the destination floor for display.

[0118] Therefore, according to this embodiment, content related to the store is displayed on the digital signage 500 at the departure floor where the user 5 is before boarding the elevator 2, and the route from the landing 25 to the store is displayed on the digital signage 500 at the destination floor where the user 5 is after getting off the elevator 2, so that information about the store can be provided at the optimal timing for the traveling user 5. Therefore, according to this embodiment, the destination floor of the user 5 can be automatically registered in a commercial facility as well, which is convenient for the user 5 and can further increase the number of users attracted to the commercial facility.

[0119] (Third embodiment) In the first and second embodiments, processing for each user 5 was described, but in this third embodiment, when multiple users 5 are in the founding facility 3 at the same time, users 5 with similar preferences are counted and sorted into groups, and an elevator car 50 of the elevator 2 is assigned to each group.

[0120] The overall configuration of the elevator control system 1001 according to the third embodiment is the same as that of the second embodiment. The configurations of the elevator 2, control panel 100, controller 150, commercial facility server 160, beacon 1300, and digital signage 500 are also the same as those of the second embodiment. In Fig. 15, the car 50, hall 25, and elevator shaft 20 are also the same as those of the first embodiment. In this embodiment, an information processing device 2200 is different from that in the second embodiment.

[0121] (Information processing device) The information processing device 2200 according to this embodiment transmits content and the like to the digital signage 500, or controls the elevator 2 in the commercial facility 3. The information processing device 2200 has the hardware configuration of a general computer, including a CPU, a ROM, a RAM, and the like.

[0122] FIG. 20 is a block diagram showing an example of the functional configuration of an information processing device 2200 according to the third embodiment. 20, the information processing device 2200 mainly includes a communication unit 201, an acquisition unit 2202, a collating unit 2203, a content providing unit 2204, an elevator control unit 2205, a route providing unit 2206, a tallying unit 2201, and a storage unit 210. Here, the communication unit 201 and the storage unit 210 have the same functions as those in the second embodiment.

[0123] The acquisition unit 1202 acquires attribute information of each of the users 5 when the users 5 arrive at the commercial facility 3. The collation unit 1203 selects, as a collation result, a store having an item of information to be provided in the tenant information 1621 that matches an item of preference information in the attribute information 321 of each of the users 5. The content providing unit 1204 provides each of the plurality of users 5 with content related to the selected store.

[0124] The tallying unit 2201 tally and distributes the items of the attribute information 321 of each of the users 5 that match the items of the tenant information 1621 so that they are of the same or similar type.

[0125] The elevator control unit 1205 determines the destination floor of the users 5 for each group of the assigned items of the attribute information 321. Then, the elevator control unit 1205 determines the car 50 (i.e., elevator 2) number for each group so that the same car 50 is dispatched to the users 5 of the group of the assigned items of the attribute information 321, and transmits the car number determined for each group and the destination floor determined for each group to the control panel 100.

[0126] As a result, in the control panel 100, the control unit 102 assigns the designated elevator car 50 to each group and controls the movement of the assigned elevator car 50 from the departure floor where the user 5 boards to each destination floor.

[0127] FIG. 21 is a diagram showing an example in which an elevator 2 (car 50) is assigned to each group sorted according to the items of the attribute information 321 in the third embodiment.

[0128] 21, elevator 2 No. 1 is assigned to multiple users 5 who have the same or similar category of beauty, such as "cosmetics" and "beauty," and the gender category of "female," in their attribute information 321. Elevator 2 No. 2 is assigned to multiple users 5 who have the same or similar category of travel and gourmet, such as "sweets," "gourmet," "Hokkaido," and "travel," in their attribute information 321.

[0129] By assigning elevators 2 to each group of items in attribute information 321 in this way, the range of stores used by user 5 is narrowed, so the number of floors at which user 5 gets off in one elevator 2 can be reduced, thereby improving the operational efficiency of elevator 2.

[0130] (Elevator control processing) Next, an elevator control process performed by the elevator control system 1001 according to this embodiment configured as above will be described. FIG. 22 is a diagram showing an example of the overall flow of the elevator control process according to the third embodiment.

[0131] The beacons 1300 owned by each of the multiple users 5 transmit beacon signals (S301a to S301n), which are received by the information processing device 2200. The processes from acquiring the attribute information 321 of the user 5 to receiving the tenant information 1621 (S302 to S105) are the same as those in the second embodiment.

[0132] Next, the information processing device 2200 executes a content and destination floor determination process (S401). Here, the content and destination floor determination process will be described.

[0133] 23 and 24 are flowcharts showing an example of the procedure of the content and destination floor determination process according to the third embodiment.

[0134] In the information processing device 2200, first, the first user 5 is selected from among multiple users 5 (S501). Then, the collation unit 203 determines whether or not an item is registered in the attribute information 321 of the user ID of the selected user 5 (S201). If the item is not registered (S201: No), the collation unit 1203 selects the next user 5 (S503) and repeats the process of S201.

[0135] On the other hand, if the item is registered (S201: Yes), the matching unit 1203 determines whether the number of registered items is multiple (S202), and if the number of registered items is one, matches the tenant information 1621 with the attribute information 321 (S204), as in the first embodiment.

[0136] Next, the collation unit 1203 determines whether or not there is a registration of a matching item (S205). If there is no registration of a matching item (S204: No), the collation unit 1203 selects the next user 5 (S503), and the process returns to S201, and the process from S201 is repeated.

[0137] On the other hand, if a matching item is registered (S204: Yes), the processes of determining the destination floor (S205) and acquiring the content (S206) are performed in the same manner as in the first embodiment.

[0138] Next, the collation unit 1203 determines whether or not the processing has been completed for all users 5 (S502). If the processing has not yet been completed for all users 5 (S502: No), the collation unit 1203 selects the next user 5 (S503), and the processing returns to S201, and the processing from S201 is repeated.

[0139] In S502, if the processing has been completed for all users 5 (S502: Yes), the counting unit 2201 executes the above-mentioned processing of counting the items of the attribute information 321 of the multiple users 5 and allocating them to groups, and determines the elevator 2 number for each group (S504). Then, the processing returns to the call source.

[0140] In S202, if the attribute information 321 has a plurality of registered items (S202: Yes), the matching unit 1203 compares the tenant information 1621 with the attribute information 321 for each of the plurality of items (S207), as in the first embodiment. Then, the matching unit 1203 determines whether or not a matching item is registered (S208). If a matching item is not registered (S208: No), the matching unit 1203 selects the next user 5 (S503), and the process returns to S201, and the process from S201 is repeated.

[0141] On the other hand, if there are registrations of matching items (S208: Yes), the processes from counting the number of registrations of matching items to acquiring the content (S209 to S212) are performed in the same manner as in the first embodiment. After the content acquisition process (S212), the process proceeds to S502.

[0142] Returning to FIG. 22, once the store-related content and the destination floor are determined, the process from content transmission to content display (S304) is carried out in the same manner as in the second embodiment.

[0143] Next, the elevator control unit 2305 transmits the destination floor and the elevator number of the elevator 2 for each group to the control panel 100 (S401).

[0144] When the control panel 100 receives the destination floor for each group and the elevator 2 number for each group, it assigns the elevator car 50 for the received group (S110). The subsequent processing is the same as in the second embodiment.

[0145] In this manner, in the elevator control system 1001 according to this embodiment, when multiple users 5 arrive at the commercial facility 3, the information processing device 2200 acquires the attribute information 321 of each of the multiple users 5, selects as a matching result a store having an item of information to be provided in the tenant information 1621 that matches an item of preference information in the attribute information 321 of each of the multiple users 5, provides content related to the selected store to each of the multiple users 5, aggregates and assigns the items of the attribute information 321 of each of the multiple users 5 that match the items of the tenant information 1621 so that they are the same or similar type, determines a destination floor for each of the multiple users 5, determines the destination floor for each of the multiple users 5 based on the matching result, determines the car number of the car 50 for each group so that the same car 50 is dispatched to the users 5 of the group corresponding to the assigned items of the attribute information 321, and transmits the car number determined for each group and the determined destination floor to the control panel 100. When the control panel 100 receives the car number determined for each group and the determined destination floor, it allocates the car 50 of the car number determined for each group.

[0146] For this reason, in this embodiment, by assigning elevators 2 to each group of items in the attribute information 321, the range of stores used by users 5 is narrowed, and the number of floors at which users 5 get off in one elevator 2 can be reduced. Also, according to this embodiment, by gathering users with relatively close attribute information 321 together in the same elevator 2, it is possible to improve people flow guidance and vehicle allocation efficiency. Therefore, according to this embodiment, it is possible to further improve the operational efficiency of the elevator 2.

[0147] (Variation) In the above third embodiment, an example was given in which the present invention was applied to the configuration of the elevator control system 1001 according to the second embodiment, but it can also be applied to the configuration of the elevator control system 1001 according to the first embodiment.

[0148] In the third embodiment, the elevator control unit 2205 of the information processing device 2200 determines the elevator 2 car number for each group, but this is not limited to this. For example, the control panel 100 may be configured to determine the elevator 2 car number for each group and then assign the car 50.

[0149] The control programs executed by the smartphone 300, commercial facility server 160, information processing devices 200, 1200, 2200, and control panel 100 according to the above-described embodiment and modifications are provided in advance in a ROM or the like.

[0150] Each control program executed by the smartphone 300, commercial facility server 160, information processing device 200, 1200, 2200, and control panel 100 according to the above-described embodiments and modifications may be provided by being recorded in an installable or executable format on a computer-readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD (Digital Versatile Disk).

[0151] Furthermore, the control programs executed by the smartphone 300, commercial facility server 160, information processing devices 200, 1200, 2200, and control panel 100 according to the above embodiments and variations may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network.

[0152] Furthermore, the control programs executed by the smartphone 300, commercial facility server 160, information processing devices 200, 1200, 2200, and control panel 100 according to the above-described embodiment and modifications may be configured to be provided or distributed via a network such as the Internet.

[0153] Each control program executed by the smartphone 300, commercial facility server 160, information processing device 200, 1200, 2200, and control panel 100 in the above-described embodiments and variations has a modular configuration including each of the functional units described above. In actual hardware, the CPU reads and executes the control program from the ROM, loading each of the above units onto the main memory device, and generating each of the functional units onto the main memory device.

[0154] Although several embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These novel embodiments can be embodied in various other forms, and various omissions, substitutions, and modifications can be made without departing from the spirit of the invention. These embodiments and their modifications are included within the scope and spirit of the invention, and are also included in the scope of the invention and its equivalents as defined in the claims. [Explanation of symbols]

[0155] 1, 1001... elevator control system, 2... elevator, 3... commercial facility, 20... elevator shaft, 25... landing, 50... car, 100... control panel, 101, 161, 201, 311, 501, 1301... communication unit, 102, 310... control unit, 150... controller, 160... commercial facility server, 200, 1200, 2200... information processing device, 202... acquisition unit (first acquisition unit, second acquisition unit), 203... matching unit, 204... content provider Service unit, 205...elevator control unit, 206...route providing unit, 162, 210, 320, 1320...memory unit, 300...smartphone, 312...display processing unit, 313...input processing unit, 314...editing unit, 321...attribute information, 330...touch panel display, 340, 1302...GPS receiver, 500...digital signage (first display device, second display device), 502...display unit, 1300...beacon, 1621...tenant information.

Claims

1. a first acquisition unit that acquires, when a user arrives at a commercial facility having a plurality of stores and an elevator with a movable car installed therein, attribute information in which items of preference information relating to products or services preferred by the user are registered; a second acquisition unit that acquires, from the commercial facility, tenant information in which, for each store in the commercial facility, the floor on which the store is located and an item of provided information related to a product or service handled by the store are registered in association with each other; a matching unit that matches items of the acquired tenant information with items of the acquired attribute information; a content providing unit that provides the user with content related to the store based on the collation result; an elevator control unit that determines a destination floor to which the user will travel using the elevator based on the collation result, and transmits the determined destination floor to a control panel that is provided for each elevator and controls the car of the elevator, the matching unit selects, as the matching result, the store having an item of the provided information in the tenant information that matches an item of the preference information in the attribute information of the user; the elevator control unit determines, in the tenant information, a floor on which the selected store is located as the destination floor; the content providing unit provides the user with content related to the selected store. Information processing device.

2. When there are a plurality of stores having items of the provided information in the tenant information that match items of the preference information in the attribute information of the user, the matching unit selects, as the matching result, a predetermined number of stores from the top in terms of the percentage of the number of matching items. The information processing device according to claim 1 .

3. a route providing unit that provides the user with a route from a boarding area on the destination floor to the selected store; The information processing device according to claim 2 , further comprising:

4. the first acquisition unit receives the attribute information from a mobile terminal carried by the user; the content providing unit transmits content related to the store to the mobile device of the user and displays it; the route providing unit transmits the route to the mobile device of the user and displays it on the mobile device. The information processing device according to claim 3 .

5. a storage unit that stores identification information for identifying the user and the attribute information in association with each other; the first acquisition unit receives the identification information from a beacon carried by the user, and acquires, in the storage unit, the attribute information associated with the received identification information; the content providing unit transmits and displays content related to the store to a first display device provided at a departure floor where the user gets on the elevator car, the route providing unit transmits the route to a second display device provided on the destination floor and displays it thereon; The information processing device according to claim 3 .

6. the first acquisition unit acquires the attribute information of each of the plurality of users when the plurality of users arrive at the commercial facility; the matching unit selects, as the matching result, the store having an item of the provided information in the tenant information that matches an item of the preference information in the attribute information of each of the plurality of users; the content providing unit provides content related to the selected store to each of the plurality of users; The information processing device includes: a counting unit that counts and sorts the items of the attribute information of each of the plurality of users that match the items of the tenant information so that they are the same or similar types, the elevator control unit determines the destination floor for each of the plurality of users, determines the destination floor for each of the plurality of users based on the matching result, determines the car number for each group so that the same car is dispatched to the users of the assigned group of attribute information items, and transmits the car number determined for each group and the determined destination floor to the control panel. The information processing device according to claim 1 .

7. An elevator control system including a control panel provided in an elevator having a car that can be raised and lowered, the control panel controlling the car, and an information processing device connected to the control panel via a network, The information processing device includes: a first acquisition unit that acquires attribute information in which items of preference information related to products or services preferred by a user are registered when the user arrives at a commercial facility in which the elevator is installed and which has a plurality of stores; a second acquisition unit that acquires, from the commercial facility, tenant information in which, for each store in the commercial facility, the floor on which the store is located and an item of provided information related to a product or service handled by the store are registered in association with each other; a matching unit that matches items of the acquired tenant information with items of the acquired attribute information; a content providing unit that provides the user with content related to the store based on the collation result; an elevator control unit that determines a destination floor to which the user will travel using the elevator based on the collation result and transmits the determined destination floor to the control panel; The control panel includes: a receiving unit that receives the destination floor from the information processing device; a control unit that, when receiving the destination floor, allocates the elevator car and moves the allocated elevator car from the departure floor where the user boards to the destination floor, the matching unit selects, as the matching result, the store having an item of the provided information in the tenant information that matches an item of the preference information in the attribute information of the user; the elevator control unit determines, in the tenant information, a floor on which the selected store is located as the destination floor; the content providing unit provides the user with content related to the selected store. Elevator control system.

8. When there are a plurality of stores having items of the provided information in the tenant information that match items of the preference information in the attribute information of the user, the matching unit selects, as the matching result, a predetermined number of stores from the top in terms of the percentage of the number of matching items.

8. The elevator control system of claim 7.

9. The information processing device includes: and a route providing unit that provides the user with a route from a boarding area on the destination floor to the selected store.

9. The elevator control system of claim 8.

10. the first acquisition unit receives the attribute information from a mobile terminal carried by the user; the content providing unit transmits content related to the store to the mobile device of the user and displays it; the route providing unit transmits the route to the mobile device of the user and displays it on the mobile device.

10. The elevator control system of claim 9.

11. The information processing device includes: a storage unit that stores identification information for identifying the user and the attribute information in association with each other; the first acquisition unit receives the identification information from a beacon carried by the user, and acquires, in the storage unit, the attribute information associated with the received identification information; the content providing unit transmits and displays content related to the store to a first display device provided at a departure floor where the user gets on the elevator car, the route providing unit transmits the route to a second display device provided on the destination floor and displays it thereon; 10. The elevator control system of claim 9.

12. the first acquisition unit acquires the attribute information of each of the plurality of users when the plurality of users arrive at the commercial facility; the matching unit selects, as the matching result, the store having an item of the provided information in the tenant information that matches an item of the preference information in the attribute information of each of the plurality of users; the content providing unit provides content related to the selected store to each of the plurality of users; The information processing device includes: a counting unit that counts and sorts the items of the attribute information of each of the plurality of users that match the items of the tenant information so that they are the same or similar types, the elevator control unit determines the destination floor for each of the plurality of users, determines the destination floor for each of the plurality of users based on the matching result, determines the car number for each group so as to dispatch the same car to the users of the assigned group of attribute information items, and transmits the car number determined for each group and the determined destination floor to the control panel; When the control unit of the control panel receives the car number determined for each group and the determined destination floor, the control unit assigns the car number determined for each group.

8. The elevator control system of claim 7.

13. An elevator control method executed in an elevator control system including a control panel provided in an elevator having a car that can be raised and lowered, the control panel controlling the car, and an information processing device connected to the control panel via a network, a step in which the information processing device acquires, when a user arrives at a commercial facility in which the elevator is installed and which has a plurality of stores, attribute information in which items of preference information relating to products or services preferred by the user are registered; a step by the information processing device acquiring, from the commercial facility, tenant information in which, for each store in the commercial facility, the floor on which the store is located and items of provided information related to products or services handled by the store are registered in association with each other; a matching step in which the information processing device matches items of the acquired tenant information with items of the acquired attribute information; a content providing step of providing content related to the store to the user based on the collation result; an elevator control step of determining a destination floor to which the user will move using the elevator based on the collation result and transmitting the determined destination floor to the control panel; The control panel receives the destination floor from the information processing device; When the control panel receives the destination floor, the control panel allocates the elevator car and moves the allocated elevator car from the departure floor where the user boards to the destination floor; Including, the matching step includes selecting, as the matching result, the store having an item of the provided information in the tenant information that matches an item of the preference information in the attribute information of the user; the elevator control step determines a floor on which the selected store is located in the tenant information as the destination floor; the content providing step provides content related to the selected store to the user. Elevator control method.

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