Store operation support system and store operation support method

Abstract

To provide a store operation support system capable of confirming results of work immediately and accurately.SOLUTION: A store operation support system comprises: task setting means for setting a work task performed by a staff at a store where fixed imaging means for imaging the store is set; imaging determination means for determining whether a working area of the work task is an image-capturing target by portable imaging means; and imaging control means for outputting, to a store terminal used by the staff, an imaging instruction to staff who is made to image the work area with the portable imaging means when the work area is determined to be the image-capturing target by the portable imaging means.SELECTED DRAWING: Figure 6

Description

Technical Field

[0001] The present invention relates to a store operation support system for supporting the work of store staff and the centralized management of managers remotely.

Background Art

[0002] There is known a technology for supporting store management from a remote location by enabling a remote administrator to easily check the implementation status of work tasks and the work video at each store such as a convenience store.

[0003] According to Patent Document 1, it is determined whether or not a staff member has performed work based on the stay time of the staff member in a monitored area that can be monitored by a camera or in a work area without a camera (paragraphs 0077-0084). When a user on the head office side such as a supervisor selects an operation to select one work in the schedule list display section, the video of the corresponding time zone is displayed (paragraph 0109). The user on the head office side checks whether or not the staff member has actually performed work by viewing the displayed video (paragraph 0115).

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] Although Patent Document 1 can confirm the state of a staff member during work in a monitored area that can be monitored by a camera by video, it may be difficult or impossible to quickly and accurately confirm the result of the work. For example, depending on the shooting angle of the camera, etc., although the state of a staff member performing a product display operation (the state during work) can be confirmed, it may be difficult or impossible to confirm whether the products are properly displayed on the display shelf (the result of the work).

[0006] In view of the above circumstances, the object of the present invention is to provide a store operation support system that can quickly and accurately confirm the results of the work. [Means for solving the problem]

[0007] A store operation support system according to one embodiment of the present invention is: A task setting means for setting work tasks to be performed by staff in the store, which is equipped with a fixed camera for photographing the store, A shooting determination means for determining whether the work area of ​​the aforementioned work task is the target of shooting by a portable shooting means, When it is determined that the area is to be photographed by the portable photographing means, the photographing control means outputs a photographing instruction to the staff member to photograph the work area with the portable photographing means to the store terminal used by the staff member, It is equipped with.

[0008] This embodiment makes it possible to quickly and accurately confirm the results of work tasks.

[0009] The shooting determination means may determine whether or not the object to be photographed by the portable shooting means is, depending on the positional relationship between the shooting range of the fixed shooting means and the work area.

[0010] For example, if the shooting range of a fixed camera does not include the work area, it is possible to accurately confirm the results of the work task by photographing the work area with a portable camera. On the other hand, even if the shooting range of a fixed camera includes the work area, if the results of the work task cannot be clearly seen due to the shooting angle of the fixed camera, it is possible to accurately confirm the results of the work task by photographing the work area with a portable camera, based on the positional relationship between the shooting range of the fixed camera and the work area, even though the shooting range of the fixed camera includes the work area.

[0011] The shooting determination means may determine whether or not the object to be photographed by the portable shooting means is, depending on the type of work task.

[0012] This allows for the selection of the appropriate shooting method depending on the type of work task.

[0013] The store operation support system is The system further comprises a work completion determination means for determining the completion of the aforementioned work task, When the work completion determination means determines that the work task has been completed, the shooting determination means may determine whether or not the object is to be photographed by the portable shooting means.

[0014] This allows the work area to be photographed with a portable camera immediately after the completion of a work task, that is, at the optimal time to check the results of the work task.

[0015] The shooting control means may control the activation of the portable shooting means and output the shooting instruction to the store terminal.

[0016] By activating portable cameras, store staff can more reliably photograph their work area using these cameras.

[0017] The shooting control means may output the shooting instructions, which include different guides depending on the type of work task, to the store terminal.

[0018] This allows for capturing pinpoint video footage of particularly important areas rather than the entire work area, enabling managers to properly review the results of specific, critical work tasks rather than focusing on the entire work area.

[0019] The work completion determination means may determine the completion of the work task when it receives a work completion notification from the store terminal.

[0020] As a result, when a staff member operates the store terminal, it is possible to determine the completion of a work task and output a shooting instruction to the store terminal. Thus, since it is easy for the staff member to immediately notice the shooting instruction, immediately after the completion of the work task, that is, at the optimal timing for checking the result of the work task, the work area can be photographed by the portable photographing means. Also, in the work task for which the portable photographing means is to photograph the work area, it is possible to avoid a situation where the staff member does not take a photograph.

[0021] The store operation support system may further include a work completion determination means for determining the completion of the work task when the portable photographing means photographs the work area. It may be further provided.

[0022] As a result, in the work task for which the portable photographing means is to photograph the work area, it is possible to avoid a situation where the staff member does not take a photograph.

[0023] The store operation support system may further include a recording means for recording the images photographed by the fixed photographing means and the portable photographing means, and the recording means may record the image photographed by the fixed photographing means and the image photographed by the portable photographing means in association with the work task.

[0024] As a result, the administrator can check the images photographed by the fixed photographing means and the portable photographing means.

[0025] A store operation support method according to one embodiment of the present invention sets a work task performed by a staff member in the store where a fixed photographing means for photographing the store is installed, determines whether the work area of the work task is a shooting target by the portable photographing means, and when it is determined that the work area is a shooting target by the portable photographing means, outputs a shooting instruction for the staff member to photograph the work area by the portable photographing means to the store terminal used by the staff member.

Effects of the Invention

[0026] According to the present invention, it is possible to quickly and accurately confirm the results of the work. However, this effect is not limited to the present invention. [Brief explanation of the drawing]

[0027] [Figure 1] This document shows a store operation support system relating to one embodiment of the present invention. [Figure 2] This shows the functional configuration of the store operation support system. [Figure 3] The table of conditions for generating work tasks is shown below. [Figure 4] The task list is shown below. [Figure 5] The shooting judgment table is shown. [Figure 6] This shows the operation flow of the management device. [Figure 7] An example of a task list GUI is shown. [Figure 8] This is an example of a video display GUI shown on the administrator's terminal. [Modes for carrying out the invention]

[0028] Embodiments of the present invention will be described below with reference to the drawings.

[0029] 1. Overview of the Store Operations Support System

[0030] Figure 1 shows a store operation support system according to one embodiment of the present invention.

[0031] The store operation support system 1 includes a management device 10, an administrator terminal 20, a store terminal 30, a fixed camera 40, and various sensors 50. The store terminal 30, the fixed camera 40, and the various sensors 50 are installed in the same store 2. The management device 10, the administrator terminal 20, the store terminal 30, the portable camera 31, the fixed camera 40, and the various sensors 50 each have a network communication interface and are connected to a network N such as the Internet.

[0032] In this specification, Store 2 broadly refers to any facility where staff (people) work on-site, including but not limited to specific examples such as retail stores (convenience stores, clothing stores, etc.), department stores, restaurants, take-out shops, rental shops, warehouses, accommodation facilities, theme parks, outdoor facilities, and public facilities. Store 2 includes the store interior area, the store's backyard, and the outdoor area near the store. In this embodiment, Store 2 is assumed to be a convenience store.

[0033] The management device 10 is a computer that functions as a server to generate work tasks that the staff of store 2 should perform and distribute them to the administrator terminal 20 and store terminal 30, and to store video footage of store 2 taken by the fixed camera 40 and portable camera 31 installed in store 2.

[0034] In this specification, "work tasks" broadly refers to any individual task performed by staff at Store 2, such as stocking shelves, cleaning floors, cleaning restrooms, organizing trash cans, ordering products, and posting notices, and is not limited to these specific examples.

[0035] The administrator terminal 20 is used by administrators such as store managers and area managers who manage store 2. The administrator terminal 20 is, for example, a personal computer or a tablet computer. The administrator terminal 20 has operating devices and display devices such as a keyboard, mouse, display, and touch panel. The administrator terminal 20 requests the management device 10 to generate work tasks that the staff of store 2 should perform, displays a list of work tasks generated by the management device 10 to the administrator, and displays video footage of store 2 (live video, recorded video) stored in the management device 10 to the administrator. The administrator terminal 20 may also provide feedback (comments, likes, etc.) to the store terminal 30 regarding completed work tasks.

[0036] In the case where store 2 is a chain store such as a convenience store, typically there are multiple administrator terminals 20, and each administrator terminal 20 manages multiple stores 2. However, in this embodiment, for the sake of brevity, we will describe the case where there is only one administrator terminal 20 and one store 2.

[0037] The store terminal 30 is used by the staff of store 2. The store terminal 30 is a portable device such as a tablet computer or a personal computer. Typically, the store terminal 30 has a touch panel including a display device and an operating device, and a portable camera 31 which is a means of capturing images (still images or videos) of store 2. The store terminal 30 displays work tasks generated by the management device 10. The staff of store 2 perform work tasks by referring to the store terminal 30, and after performing the work tasks, they operate the store terminal 30 to complete the work tasks.

[0038] The fixed camera 40 is a recording means that is permanently installed in the store 2 and continuously captures video footage. The video footage captured by the fixed camera 40 may be temporarily recorded in the recorder of the fixed camera 40 and / or in the store terminal 30, and further transmitted to the management device 10, with or without the store terminal 30, and recorded in the management device 10. Typically, multiple fixed cameras 40 are installed in the store 2. For example, multiple fixed cameras 40 are each installed in positions that can capture multiple aisles, kitchens, cash registers, entrances and exits, warehouses, etc. However, in this embodiment, for the sake of brevity, unless otherwise specified, the case in which there is only one fixed camera 40 will be described. Note that the fixed camera 40 may have a variable shooting range, such as a camera that can control pan, tilt and zoom.

[0039] The portable camera 31 is typically a camera built into a portable device, such as a store terminal 30. However, the portable camera 31 may be independent of the store terminal 30, and may be, for example, a smartphone or a tablet computer different from the store terminal 30. In this embodiment, we will describe the case in which the portable camera 31 is a camera built into a portable device, such as a store terminal 30 (tablet computer). The portable camera 31 is a means of capturing images (still images or videos). The images captured by the portable camera 31 may be temporarily recorded in the store terminal 30, and further transmitted from the store terminal 30 to the management device 10 and recorded in the management device 10.

[0040] The various sensors 50 include, for example, an ultrasonic sensor for detecting the fullness of the trash cans in store 2, a toilet door open / close sensor for detecting the number of times the toilets in store 2 have been used, and a panel sensor for detecting the number of items on the display shelves in store 2. The various sensors 50 transmit the detected values ​​to the store terminal 30. The store terminal 30 transmits the detected values ​​of the various sensors 50 to the management device 10, either via or without the administrator terminal 20.

[0041] 2. Functional configuration of the store operation support system

[0042] Figure 2 shows the functional configuration of the store operation support system.

[0043] In the control circuit 100 of the management device 10, the CPU operates as a task setting unit 101, a display control unit 102, a work completion determination unit 103, a shooting determination unit 104, a shooting control unit 105, and a video recording control unit 106 by loading an information processing program stored in ROM into RAM and executing it. The management device 10 has a large-capacity non-volatile recording device 110 such as an HDD or SSD. The recording device 110 stores a work task generation condition table 120, a work task table 130, and a shooting determination table 140, and functions as a recording means having a video recording unit 150 that records video of store 2.

[0044] The video recording unit 150 records the video of the store 2 captured by each fixed camera 40 by creating files (for example, formatting one hour of video into one file). The video recording unit 150 also records the video (still images or videos) of the store 2 captured by the portable camera 31 by creating files.

[0045] Figure 3 shows the work task generation condition table.

[0046] The work task generation condition table 120 defines the conditions for generating work tasks. Specifically, the work task generation condition table 120 records the work type name 121 and the generation condition 122 in relation to each other. The work type name 121 is a name that identifies the type of work. The generation condition 122 is the condition (trigger, timing) for generating a work task for the work identified by the work type name 121. For example, the work task generation condition table 120 defines tasks such as generating a floor cleaning work task on a schedule of every 6 hours, generating a toilet cleaning work task whenever the number of times the toilet door is opened and closed detected by the toilet door opening / closing sensor reaches a predetermined value, generating a trash can tidying work task whenever the trash can's fill rate detected by the ultrasonic sensor reaches a predetermined value, generating a product ordering work task on a schedule of 4pm every day, generating an inventory replenishment work task when the number of products on the display shelves detected by the fixed camera 40 falls below a predetermined value, and generating a notice posting work task based on instructions from the administrator terminal 20.

[0047] Figure 4 shows the work task table.

[0048] The work task table 130 is a list of work tasks generated by the management device 10 according to the work task generation condition table 120. The work task table 130 records the work task ID 135, work type name 131, work timing 132, work deadline 133, implementation status 134, and video file ID 136 in relation to each other. The work task ID 135 uniquely identifies each work task and includes, for example, a serial number or the date and time the work task was generated. The work type name 131 is a name that identifies the type of work, for example, stocking shelves, cleaning toilets, cleaning floors, posting notices, etc. The work timing 132 indicates the timing at which the work task should be performed, for example, "immediately," "when you have a moment," etc. The work deadline 133 indicates the deadline for performing the work task, for example, "by X time," "by the end of today," etc. The implementation status 134 is the implementation status of the work task, for example, "completed (under review)," "not yet," etc.

[0049] Video file ID 136 is blank when the work task is generated and is registered after the work task is completed. Video file ID 136 identifies the video file that captures the work task during and before / after its completion.

[0050] The management device 10 records the generated work tasks in the work task table 130 in order of priority. For example, the management device 10 records work tasks with an approaching deadline 133, work tasks with a work timing 132 of "immediately," and work tasks set by operations from the administrator terminal 20 as having high priority and places them at the top of the work task table 130. In this example, the management device 10 records work tasks with a work timing 132 of "immediately" and an approaching deadline 133 as having the highest priority and places them at the top of the work task table 130.

[0051] The management device 10 sequentially deletes tasks whose implementation status 134 is "completed" from the work task table 130. Alternatively, the management device 10 may delete the work task from the work task table 130 after the administrator confirms the status by viewing the video displayed on the administrator terminal 20 and receiving notification from the administrator terminal 20 that the confirmation is complete.

[0052] Figure 5 shows the shooting judgment table.

[0053] The shooting determination table 140 records the work type name 141 and the portable flag 142 in relation to each other. The work type name 141 is a name that identifies the type of work. The portable flag 142 is set when the work area of ​​the work task is photographed with the portable camera 31, and is not set when it is not photographed with the portable camera 31.

[0054] For example, the portable flag 142 sets whether the work areas for toilet cleaning and stocking shelves are to be filmed by the portable camera 31, while the work areas for floor cleaning, cooking, and displaying notices are not to be filmed by the portable camera 31. In other words, the filming determination table 140 defines whether the work area of ​​a work task (work type name 141) is to be filmed by the portable camera 31 (i.e., whether or not to film it with the portable camera 31). This ensures that the appropriate filming method is always selected according to the type of work task.

[0055] For example, since there is no fixed camera 40 installed in the toilet (i.e., the fixed camera 40's field of view does not include the toilet cleaning work area), the toilet cleaning work area is set to be filmed by the portable camera 31.

[0056] On the other hand, although the fixed camera 40's shooting range includes the stocking work area (the area near the display shelves), due to the shooting angle of the fixed camera 40, it may not be possible to see the depth of the display shelves after stocking, or to clearly see whether the displayed products and price tags are appropriate. For this reason, even though the fixed camera 40's shooting range includes the stocking work area, the stocking work area is set to be photographed by the portable camera 31, based on the positional relationship between the fixed camera 40's shooting range and the stocking work area.

[0057] On the other hand, the work areas for floor cleaning, cooking, and posting notices are sufficiently included within the shooting range of the fixed camera 40, and are not significantly affected by the shooting angle of the fixed camera 40. For this reason, the work areas for floor cleaning, cooking, and posting notices do not need to be photographed by the portable camera 31, and are therefore set not to be photographed by the portable camera 31. In other words, the shooting determination table 140 defines whether the work area of ​​a given task is a target for shooting by the portable camera 31, based on the positional relationship between the shooting range of the fixed camera 40 and the work area.

[0058] 3. Operation Flow of the Store Management Support System

[0059] Figure 6 shows the operation flow of the management device.

[0060] The task setting unit 101 of the management device 10 sets the work tasks to be performed by staff at store 2. Specifically, when the generation condition 122 defined in the work task generation condition table 120 occurs, the task setting unit 101 generates a work task with the work type name 121 and records the generated work tasks in the work task table 130 in order according to priority, etc. (step S101).

[0061] The display control unit 102 of the management device 10 generates display data for displaying on the administrator terminal 20 and the store terminal 30, which includes the work type name 131, work timing 132, work deadline 133, and implementation status 134, all of which are included in the work task table 130, which records the work tasks generated by the task setting unit 101 in order of priority. The display control unit 102 transmits the display data to the administrator terminal 20 and transmits the display data to the store terminal 30, either via or without the administrator terminal 20. As a result, the display control unit 102 causes the administrator terminal 20 and the store terminal 30 to display the work task list GUI 160 based on the display data (step S102).

[0062] Figure 7 shows an example of a task list GUI.

[0063] The work task list GUI 160 includes a work type message 161, a work timing 162, a work deadline 163, and an implementation status 164. The work type message 161, work timing 162, work deadline 163, and implementation status 164 displayed in the work task list GUI 160 correspond to the work type name 131, work timing 132, work deadline 133, and implementation status 134 in the work task table 130, respectively. An implementation status 134 indicates "completed" if there is a check mark, and "not yet completed" if there is no check mark.

[0064] Staff at store 2 perform work tasks by referring to the work task list GUI 160 displayed on the store terminal 30. Upon completing a work task, they operate the store terminal 30 to confirm completion. For example, a staff member completes a work task by touching the completion status 164 of the work task list GUI 160 displayed on the store terminal 30. The store terminal 30 then sends a work completion notification to the management device 10. The work completion notification includes the work task ID and the date and time of work completion.

[0065] Furthermore, as described above, the video footage continuously captured by the fixed camera 40 installed in store 2 is transmitted to the management device 10, either via or without the store terminal 30, and recorded in the video recording unit 150 of the management device 10. In addition, the store terminal 30 transmits the detection values ​​of various sensors 50 to the management device 10, either via or without the administrator terminal 20.

[0066] The work completion determination unit 103 of the management device 10 determines that the work task is complete (step S103). The work completion determination unit 103 can determine the completion of a work task under different conditions depending on the type of work task. This allows for appropriate determination of work task completion depending on the type of work task. For example, if the type of work task is stocking shelves, the work completion determination unit 103 can determine that the work task is complete when it receives a work completion notification from the store terminal 30 installed in store 2. If the type of work task is organizing trash cans, the work completion determination unit 103 can determine that the work task is complete when it determines that the detected value from the received sensor 50 has reached a predetermined value (for example, a 0% fill rate). If the type of work task is floor cleaning, the work completion determination unit 103 can determine that the work task is complete based on the image analysis results of the video continuously captured by the fixed camera 40, which is recorded in the video recording unit 150. When the work completion determination unit 103 determines that a work task is complete, it updates the implementation status 134 of the work task table 130 to "Completed (Under Review)" or "Completed".

[0067] When the work completion determination unit 103 updates the work task table 130's implementation status 134, the display control unit 102 of the management device 10 generates display data for displaying the updated work task table 130 on the administrator terminal 20 and the store terminal 30. The display control unit 102 transmits the display data to the administrator terminal 20, and transmits the display data to the store terminal 30, either via or without the administrator terminal 20, causing the administrator terminal 20 and the store terminal 30 to display a work task list GUI 160 with the implementation status 164 updated to a "check mark" based on the display data (step S104).

[0068] Meanwhile, when the work completion determination unit 103 determines that a work task has been completed and updates the implementation status 134 in the work task table 130, the shooting determination unit 104 of the management device 10 determines whether the work area of ​​this work task is a target for shooting by the portable camera 31 (step S105). Specifically, the shooting determination unit 104 refers to the shooting determination table 140 and determines whether the portable flag 142 is set for the same work type name 141 as the work type name 131 of this work task registered in the work task table 130. If the portable flag 142 is set, the shooting determination unit 104 determines that it is a target for shooting by the portable camera 31 (step S105, YES), and if the portable flag 142 is not set, it determines that it will not be photographed by the portable camera 31 (step S105, NO). The shooting determination unit 104 refers to the shooting determination table 140 and determines whether or not the area is a target for shooting by the portable camera 31, depending on the type of work task (work type name 141) and the positional relationship between the shooting range of the fixed camera 40 and the work area, so that the appropriate shooting method can always be selected. Furthermore, when the work completion determination unit 103 determines that the work task is complete, the shooting determination unit 104 determines whether or not the area is a target for shooting by the portable camera 31, so that the work area can be photographed with the portable camera 31 immediately after the completion of the work task, that is, at the optimal timing for confirming the results of the work task, and video recording of the work task can be made.

[0069] Furthermore, when the work completion determination unit 103 receives a work completion notification from the store terminal 30, in cases where it determines the completion of the work task, it can determine the completion of the work task while the staff member is operating the store terminal 30 and output a shooting instruction to the store terminal 30. This makes it easier for the staff member to immediately notice the shooting instruction, allowing the portable camera 31 to photograph the work area immediately after the completion of the work task, that is, at the optimal time to check the results of the work task. In addition, it is possible to avoid situations where the staff member fails to take pictures in a work task where the portable camera 31 should be photographing the work area.

[0070] When the shooting determination unit 104 determines that the work area is a target for shooting by the portable camera 31 (step S105, YES), the shooting control unit 105 of the management device 10 outputs a shooting instruction to the store terminal 30 for the staff to shoot the work area with the portable camera 31, and controls it to display on the display device of the store terminal 30 (step S106). The shooting instruction includes a text message or voice message such as "Please shoot the work area with the portable camera" and is displayed on the display device of the store terminal 30. The shooting control unit 105 may also output a shooting instruction to the store terminal 30 that includes different guides depending on the type of work task. For example, for a toilet cleaning task, the shooting control unit 105 may include a text message or voice that more specifically indicates the target to be shot depending on the type of work task, such as "Please shoot the sink" or "Please shoot the paper holder," or for a stocking task, "Please shoot the display shelf." In addition to text messages, the shooting instruction may also include objects such as shooting frames as guides. Furthermore, the shooting control unit 105 may not only output a shooting instruction to the store terminal 30 (i.e., display it on the display device or output an audio signal from the speaker), but may also control the activation of the portable camera 31. Activating the portable camera 31 allows the staff of store 2 to more reliably photograph the work area with the portable camera 31.

[0071] The staff at store 2 use a portable camera 31 built into the store terminal 30 to photograph the work area. The store terminal 30 then transmits the video (still image or video) of the work area captured by the portable camera 31 to the management device 10.

[0072] The video recording control unit 106 of the management device 10 saves the video (still images or video) of store 2 captured by the portable camera 31 as a file and records it in the video recording unit 150 (step S107). The video recording control unit 106 associates the video file ID 136 of the recorded video file with the work task ID 135 and registers it in the work task table 130.

[0073] As a variation, the work completion determination unit 103 may determine the completion of a work task when the portable camera 31 photographs the work area and the unit receives the captured video. In this case, it is preferable to output a shooting instruction to the store terminal 30 or control the portable camera 31 to start up when a staff member at store 2 performs an operation to complete the work task. The work completion determination unit 103 may update the implementation status 134 of the work task table 130 to "Completed (Under Review)" or "Completed" when it receives the captured video. This makes it possible to avoid situations where a staff member fails to take pictures in a work task where the portable camera 31 should be photographing the work area.

[0074] Meanwhile, the administrator terminal 20 displays the work task list GUI 160 after updating the implementation status 164 (step S104). The administrator refers to the work task list GUI 160 displayed on the administrator terminal 20 and selects the work type message 161 indicating the work task whose implementation status 164 has been updated to a "check mark". The administrator terminal 20 then sends a request to the management device 10 to display the video of the selected work task, including the work task ID of the selected work task.

[0075] The display control unit 102 of the management device 10 receives a request from the administrator terminal 20 to display a video of a work task (step S108). The display control unit 102 refers to the work task table 130 and reads the video file identified by the video file ID 136 associated with the work task ID 135 included in the display request from the video recording unit 150. The display control unit 102 displays the read video file on the administrator terminal 20 (streaming playback in the case of video). As a result, the display control unit 102 controls the display device of the administrator terminal 20 to display the recorded video (step S109).

[0076] For example, since there is no fixed camera 40 installed in the toilet, the shooting range of the fixed camera 40 does not include the toilet cleaning work area. Therefore, the display control unit 102 displays the video captured by the portable camera 31 for the toilet cleaning work task. In addition, the video of the toilet cleaning work task includes video of the washbasin after cleaning and the paper holder after refilling the paper, based on the shooting instruction (step S106). This allows the manager to appropriately check the results of particularly important pinpoint work tasks rather than the entire work area.

[0077] On the other hand, although the fixed camera 40's shooting range includes the stocking work area (the area near the display shelves), due to the shooting angle of the fixed camera 40, it may not be possible to see the depth of the display shelves after stocking, or to clearly see whether the displayed products and price tags are appropriate. Therefore, the display control unit 102 displays the video captured by the portable camera 31 for the stocking work task. In addition, the video for the stocking work task includes video of the display shelves after product replenishment, based on the shooting instruction (step S106). This allows the manager to appropriately check the results of particularly important pinpoint work tasks rather than the entire work area.

[0078] On the other hand, the work areas for floor cleaning, cooking, and posting notices are sufficiently included within the shooting range of the fixed camera 40, and are not significantly affected by the shooting angle of the fixed camera 40. Therefore, the images of the work areas for floor cleaning, cooking, and posting notices are displayed as captured by the fixed camera 40.

[0079] For example, for tasks involving long video footage, such as floor cleaning, or tasks where it's sufficient to see a general overview of the work, the display control unit 102 can, for instance, play the video at double speed, allowing the manager to quickly grasp the situation. By varying the video display mode according to the type of work task, managers can quickly and accurately assess the store's situation.

[0080] Figure 8 shows an example of a video display GUI displayed on the administrator terminal.

[0081] For example, the video display GUI 170 can select either a live video display mode 171 or a recorded video display mode 172. In this example, the recorded video display mode 172 is selected. The video display GUI 170 includes a time gauge 173. The time gauge 173 indicates the time position in the currently displayed video file (1 hour). When video display starts, the streamed video is displayed from the time position identified by the tag position 174. The tag position identifies any time position in the video. The time gauge 173 may display only the tag position 174 of one work task, or it may also display the tag positions 175 of other work tasks performed within the time frame of the currently displayed video file (1 hour). Alternatively, the time position 176 of another event different from a work task may be displayed on the time gauge 173. The video display GUI 170 may further include a group of icons 178 for selecting a display position on the time gauge 173 or pausing the display. The video display GUI 170 may also be able to display a tag list 179.

[0082] The video display GUI 170 includes a video display area 177. The video display area 177 may display only video files identified by the video file ID 136 associated with the work task ID 135 included in the display request from the administrator terminal 20 (i.e., video of the work task to be checked). Alternatively, as shown in the illustrated example, multiple videos from multiple fixed cameras 40 at the same time (i.e., the same time position as defined by the time gauge 173) may be displayed simultaneously. As described above, depending on the work task, the video files may be captured by the portable camera 31 or by the fixed camera 40.

[0083] This allows administrators to view video footage using the administrator terminal 20, making it easier to access footage that needs to be reviewed and reducing their workload. Administrators can also quickly and accurately check the results of their work, depending on the type of task.

[0084] In the above embodiment, it was explained that the management device 10 mainly performs information processing, but the administrator terminal 20 and / or store terminal 30 may perform some of the information processing of the management device 10.

[0085] In the above embodiment, the case in which the portable camera 31 is a camera built into a portable device, the store terminal 30, was described. However, as mentioned above, the portable camera 31 may exist independently of the store terminal 30. In this case, when the management device 10 determines that the work area is a target for shooting by the portable camera 31, the shooting instruction sent is sent to the store terminal 30, which is independent of the portable camera 31, and then forwarded from the store terminal 30 to the portable camera 31 (a device such as a smartphone that has the portable camera built in).

[0086] Although various embodiments and modifications of this technology have been described above, this technology is not limited to the embodiments described above, and various modifications can be made without departing from the gist of this technology. [Explanation of Symbols]

[0087] 1. Store operation support system 10 Management device 100 control circuits 101 Task Setting Section 102 Display Control Unit 103 Work completion determination section 104 Image detection and judgment unit 105 Imaging Control Unit 106 Video Recording Control Unit 110 Recording device 120 Task Generation Condition Table 130 Task Table 140 Shooting Judgment Table 150 Video Recording Section 2 stores 20 Administrator terminals 30 store terminals 31 Portable Cameras 40 Fixed Cameras 50 sensors

Claims

1. A task setting means for setting work tasks to be performed by staff in the store, which is equipped with a fixed camera for photographing the store, A work completion determination means for determining the completion of the aforementioned work task, When the work completion determination means determines that the work task is completed, the shooting determination means determines whether or not the work area of ​​the work task is a target for shooting by the portable shooting means, When it is determined that the area is to be photographed by the portable photographing means, the photographing control means outputs a photographing instruction to the staff member to photograph the work area with the portable photographing means to the store terminal used by the staff member, A store operation support system equipped with the following features.

2. A task setting means for setting work tasks to be performed by staff in the store, which is equipped with a fixed shooting means for photographing the store, A shooting determination means for determining whether the work area of ​​the aforementioned work task is the target of shooting by a portable shooting means, When it is determined that the target is to be photographed by the portable photographing means, the photographing control means controls the portable photographing means to be activated and outputs a photographing instruction to the staff member to photograph the work area with the portable photographing means to the store terminal used by the staff member. A store operation support system equipped with the following features.

3. A task setting means for setting work tasks to be performed by staff in the store, which is equipped with a fixed shooting means for photographing the store, A shooting determination means for determining whether the work area of ​​the aforementioned work task is the target of shooting by a portable shooting means, When it is determined that the portable camera means is the target of photography, the camera control means outputs a photography instruction to the staff member to photograph the work area using the portable camera means, the instruction includes different guides depending on the type of work task, to the store terminal used by the staff member. A store operation support system equipped with the following features.

4. A task setting means for setting work tasks to be performed by staff in the store, which is equipped with a fixed shooting means for photographing the store, A shooting determination means for determining whether the work area of ​​the aforementioned work task is the target of shooting by a portable shooting means, When it is determined that the area is to be photographed by the portable photographing means, the photographing control means outputs a photographing instruction to the staff member to photograph the work area with the portable photographing means to the store terminal used by the staff member, When the portable camera means photographs the work area, a work completion determination means determines the completion of the work task. A store operation support system equipped with the following features.

5. A store operation support system according to any one of claims 1 to 4, The shooting determination means determines whether or not the target is to be photographed by the portable shooting means, based on the positional relationship between the shooting range of the fixed shooting means and the work area. Store operation support system.

6. A store operation support system according to any one of claims 1 to 5, The shooting determination means determines whether or not the object to be photographed by the portable shooting means is, depending on the type of work task. Store operation support system.

7. A store operation support system according to claim 1, When the work completion determination means receives a work completion notification from the store terminal, it determines that the work task has been completed. Store operation support system.

8. A store operation support system according to any one of claims 1 to 7, The system further comprises recording means for recording images captured by the fixed shooting means and the portable shooting means, The recording means records the video captured by the fixed shooting means and the video captured by the portable shooting means in association with the work task. Store operation support system.

9. A fixed camera for photographing the store is installed, and the work tasks to be performed by the staff in the store are set up. Determine the completion of the aforementioned work task, Upon determining the completion of the aforementioned work task, it is determined whether or not the work area of ​​the work task is the target of photography by the portable photography device. When it is determined that the area is to be photographed by the portable camera, a shooting instruction to the staff member to photograph the work area with the portable camera is output to the store terminal used by the staff member. Methods for supporting store operations.

10. A set of work tasks to be performed by staff at the store where a fixed camera means for photographing the store is installed, Determine whether the work area of ​​the aforementioned work task is the target of photography by a portable photography device. When it is determined that the target is to be photographed by the portable camera, the system controls the portable camera to activate and outputs a shooting instruction to the staff member to photograph the work area using the portable camera to the staff member's store terminal. Methods for supporting store operations.

11. A set of work tasks to be performed by staff in the store, where a fixed camera means for photographing the store is installed, Determine whether the work area of ​​the aforementioned work task is the target of photography by a portable photography device. When it is determined that the area is to be photographed by the portable camera, the camera outputs a shooting instruction to the staff member for photographing the work area with the portable camera, which includes different guides depending on the type of work task, to the store terminal used by the staff member. Methods for supporting store operations.

12. A set of work tasks to be performed by staff at the store where a fixed camera means for photographing the store is installed, Determine whether the work area of ​​the aforementioned work task is the target of photography by a portable photography device. When it is determined that the area is to be photographed by the portable camera, a shooting instruction to the staff member to photograph the work area with the portable camera is output to the store terminal used by the staff member. When the portable camera captures images of the work area, the completion of the work task is determined. Methods for supporting store operations.

Images