Review support system, review support method, and program

Abstract

To provide an examination work support system, an examination work support method and a program capable of reducing a workload on a worker during examination work for applications for various procedures.SOLUTION: An examination work support system comprises: an examination target acquisition unit that when conducting an examination of an application based on the submission of an application form, acquires image data of the submitted application form as examination target, and when conducting an examination of an online application, acquires input data input online as an examination target; and an examination screen display unit that determines whether the data acquired as the examination target is the image data or the input data, when it is determined that the image data has been acquired, displays an examination screen showing the image data and examination items, and when it is determined that the input data has been acquired, displays an examination screen showing the input data and examination items.SELECTED DRAWING: Figure 3

Description

Technical Field

[0001] The present invention relates to a review work support system, a review work support method, and a program.

Background Art

[0002] Conventionally, in various procedures in administrative agencies and the like, an analog application (hereinafter also referred to as "analog application") is performed, such as filling in necessary items in a paper application form and submitting it. In recent years, with the advancement of digitalization, a digital application (hereinafter also referred to as "digital application"), such as inputting necessary items from an online smartphone or personal computer and submitting it, is becoming increasingly popular.

[0003] For example, Patent Document 1 below discloses an application system that enables an applicant to apply for a my number card from an online smartphone or personal computer.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] However, since there are quite a few applicants who have difficulty coping with digitalization (for example, the elderly), it is difficult to standardize the application method into digital applications only, and it is necessary to also enable analog applications. For this reason, in various procedures in administrative agencies, analog applications and digital applications coexist. Furthermore, in the review process for application content, there are separate review flows for analog applications and digital applications. Therefore, when analog and digital applications coexist, government officials had to use different review flows depending on the application method. As a result of the digitalization of various procedures in administrative agencies, while convenience for applicants improved, the workload of staff members who review the applications increased.

[0006] In view of the above-mentioned problems, the object of the present invention is to provide an examination support system, an examination support method, and a program that can reduce the workload on workers in the examination of applications for various procedures. [Means for solving the problem]

[0007] To solve the above-mentioned problems, an examination support system according to one aspect of the present invention includes, in an examination process where paper applications and online applications coexist, an examination target acquisition unit that acquires image data of the submitted application form as the subject of examination when an operator performs an examination on the paper application, and acquires input data entered online as the subject of examination when an operator performs an examination on the online application; and an examination screen display unit that determines whether the data acquired as the subject of examination is image data or input data, and if it is determined that image data has been acquired, displays an examination screen showing the image data and examination items, and if it is determined that input data has been acquired, displays an examination screen showing the input data and examination items. A notification processing unit that determines the method of notifying the examination results depending on whether the application is a paper application or an online application, The system includes a review screen having a first area and a second area, a screen layout common to both paper applications and online applications, and the review screen display unit displays either the image data or the input data in the first area according to the judgment result, and displays the review items in the second area. death , The aforementioned notification processing unit decides to notify the applicant of the review results in writing if the application is a paper application, and decides to notify the applicant of the review results online if the application is an online application. This is a system to support the review process.

[0008] A method for supporting examination work according to one aspect of the present invention includes an examination subject acquisition process in which, in examination work where paper applications and online applications coexist, the examination subject acquisition unit acquires image data of the submitted application form as the examination subject when the worker is performing an examination on the paper application, and acquires input data entered online as the examination subject when the worker is performing an examination on the online application; and an examination screen display process in which the examination screen display unit determines whether the data acquired as the examination subject is image data or input data, and if it is determined that image data has been acquired, displays an examination screen showing the image data and examination items, and if it is determined that input data has been acquired, displays an examination screen showing the input data and examination items. A notification processing unit determines the method of notifying the examination results depending on whether the application is a paper application or an online application, and The review screen includes a first area and a second area, and has a screen layout common to both paper applications and online applications. The review screen display unit displays either the image data or the input data in the first area according to the judgment result, and displays the review items in the second area. death , The aforementioned notification processing unit decides to notify the applicant of the review results in writing if the application is a paper application, and decides to notify the applicant of the review results online if the application is an online application. This is a computer-based method for supporting review processes.

[0009] A program according to one aspect of the present invention includes, in a review process where paper applications and online applications coexist, a computer that acquires image data of an application form submitted as the subject of review when a worker reviews a paper application, and acquires input data entered online as the subject of review when a worker reviews an online application; and a review screen display means that determines whether the data acquired as the subject of review is image data or input data, and if it is determined that image data has been acquired, displays a review screen showing the image data and review items, and if it is determined that input data has been acquired, displays a review screen showing the input data and review items. A notification processing means for determining the method of notifying the examination results depending on whether the application is a paper application or an online application,The system functions as follows: the review screen has a first area and a second area, and has a screen layout common to both paper applications and online applications; the review screen display means displays either the image data or the input data in the first area according to the judgment result, and displays the review items in the second area. death , The aforementioned notification processing means decides to notify the applicant of the review results in writing if the application is a paper application, and decides to notify the applicant of the review results online if the application is an online application. It is a program. [Effects of the Invention]

[0010] According to the present invention, the workload on workers in the examination process for applications for various procedures can be reduced. [Brief explanation of the drawing]

[0011] [Figure 1] This block diagram shows an example of the schematic configuration of the examination support system according to this embodiment. [Figure 2] This block diagram shows an example of the functional configuration of a municipal terminal according to this embodiment. [Figure 3] This block diagram shows an example of the functional configuration of the examination system according to this embodiment. [Figure 4] This figure shows an example of the examination screen according to this embodiment. [Figure 5] This block diagram shows an example of the functional configuration of the online application system according to this embodiment. [Figure 6] This is a block diagram showing an example of the functional configuration of the local government system according to this embodiment. [Figure 7] This sequence diagram illustrates an example of the processing flow from application to registration of the item to be reviewed in a paper application according to this embodiment. [Figure 8] This sequence diagram shows an example of the processing flow from application to registration of the item to be reviewed in an online application according to this embodiment. [Figure 9] This sequence diagram shows an example of the processing flow in the examination of the subject of examination according to this embodiment. [Figure 10]This is a sequence diagram showing an example of the processing flow when the examination according to this embodiment has been completed normally.

Embodiments for Carrying Out the Invention

[0012] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

[0013] <1. Schematic Configuration of Examination Business Support System> Referring to FIG. 1, the schematic configuration of the examination business support system according to this embodiment will be described. FIG. 1 is a block diagram showing an example of the schematic configuration of the examination business support system according to this embodiment. The examination business support system 1 shown in FIG. 1 is a system for supporting examination business in various applications. The various applications are, for example, applications related to procedures in administrative agencies or financial institutions. The administrative agencies are, for example, central government ministries or local governments (also referred to as "local autonomous bodies" or "local public entities"). In the application methods for various procedures, there are applications by analog methods (hereinafter also referred to as "analog applications") and applications by digital methods (hereinafter also referred to as "digital applications"). An analog application is, for example, an application in which necessary matters are filled in a paper application form and submitted (hereinafter also referred to as "paper application"). A digital application is, for example, an application in which necessary matters are input online (hereinafter also referred to as "online application").

[0014] In the following, this embodiment will be described using an example of an application for a local government procedure in which the applicant submits an application by paper or online, and a local government employee (worker) performs the review of the application. Figure 1 shows an example in which applicant US1 submits a paper application and applicant US2 submits an online application. Applicant US1 submits a paper application by mailing application form AF, which has been filled out at home HM1, to the local government JC. Applicant US2 submits an online application by entering the necessary information on a website provided by the local government JC from an online applicant terminal 10 at home HM2. The local government JC employee MS reviews the contents of the paper application by applicant US1 and the online application by applicant US2. Furthermore, the location where applicant US1 fills in the required information on application form AF and where applicant US2 enters the required information on applicant terminal 10 is not limited to the applicant's home, but may be any location. Also, the method by which applicant US1 submits application form AF to the local government JC is not limited to mail. For example, applicant US1 may bring application form AF to the local government JC and hand it directly to a staff member. In addition, the terminal used by applicant US2 to submit the online application is not limited to a terminal owned by applicant US2. For example, applicant US2 may submit the online application from a terminal provided at the local government JC.

[0015] As shown in Figure 1, the examination support system 1 according to this embodiment comprises an applicant terminal 10, a local government terminal 20, a reader 30, an examination system 40, an online application system 50, and a local government system 60.

[0016] (1) Applicant terminal 10 Applicant terminal 10 is the device used by applicant US2 to submit the online application. Applicant terminal 10 can be, for example, a PC (Personal Computer), a smartphone, or a tablet device. The applicant terminal 10 is connected to the online application system 50 via a network such as a mobile phone network or the internet. In communication with the online application system 50, the applicant terminal 10 transmits, for example, input data entered online by the applicant.

[0017] (2) Local government life 20 The municipal terminal 20 is a terminal used by the employee MS to perform the review of applications. In this embodiment, the municipal terminal 20 is an example of a review terminal used for review work, and is, for example, a terminal operated by the municipal JC. The employee MS is an example of a review officer who performs review work, and is, for example, a person belonging to the municipal JC. The municipal terminal 20 is, for example, a PC, smartphone, tablet terminal, etc. The municipal terminal 20 is connected to the reader 30 via wired or wireless communication. In communication with the reader 30, the municipal terminal 20 receives, for example, image data of an application form. The municipal terminal 20 is also connected to the review system 40 and the online application system 50 via the network within the municipal JC organization. In communication with the review system 40, the municipal terminal 20 transmits, for example, image data and input data, and receives screen information of the review screen. Through communication with the review system 40, the municipal terminal 20 inputs image data or input data to the review system 40 and displays the review screen generated based on the input data. The staff member MS conducts the review using the review screen displayed on the municipal terminal 20. In communication with the online application system 50, the municipal terminal 20 receives, for example, downloaded input data.

[0018] (3) Reading device 30 The reading device 30 is a device that optically reads a paper application form and generates image data of the application form. The reading device 30 is, for example, a scanner. Staff member MS uses the scanner to scan the application form AF, which was received by mail from applicant US1, and convert it into image data. The reader 30 is connected to the municipal terminal 20 via wired or wireless communication. During communication with the municipal terminal 20, the reader 30 transmits the image data of the generated application form AF.

[0019] (4) Review System 40 The review system 40 is a system for performing review-related processing. The review system 40 consists of, for example, one or more server devices (e.g., cloud servers). The review system 40 is connected to the municipal terminal 20 and the municipal system 60 via the network within the municipal JC organization. In communication with the municipal terminal 20, the review system 40 receives, for example, image data and input data, and transmits screen information for the review screen. In communication with the municipal system 60, the review system 40 performs, for example, data linkage. In this data linkage, the review system 40 receives, for example, resident information and transmits registration information. The resident information is information about residents of the municipality that is pre-registered in the municipal system 60. The registration information is information indicating the application content, generated based on image data or input data for which the review by the staff MS has been successfully completed.

[0020] (5) Online application system 50 The online application system 50 is a system for processing online applications. The online application system 50 consists of, for example, one or more server devices (e.g., cloud servers). The online application system 50 is connected to the applicant terminal 10 via a network such as a mobile phone network or the internet. In communication with the applicant terminal 10, the online application system 50 receives input data entered online by the applicant, for example. The online application system 50 is also connected to the local government terminal 20 via the network within the local government JC organization. In communication with the local government terminal 20, the online application system 50 transmits the downloaded input data.

[0021] (6) Local Government Systems 60 The local government system 60 is a system (core system) that manages various types of information related to local government Junior Chambers of Commerce (JCs). The local government system 60 consists of, for example, one or more server devices (for example, cloud servers). The information managed by the local government system 60 includes resident information. Local governments assign unique identification information to each resident. Resident information is information to which the resident's personal information is linked to that identification information. Resident personal information includes, for example, name, date of birth, and address. In the following, the resident's unique identification information will be treated as the applicant's identification information, and the resident information will be treated as applicant information (first applicant information) that includes the applicant's pre-registered identification information. The local government system 60 is connected to the review system 40 via the network within the local government JC organization. In communication with the review system 40, the local government system 60 receives registration information and transmits resident information extracted from various types of information it manages.

[0022] <2. Functional Configuration of Local Government Terminals> The above describes the general configuration of the examination support system 1 according to this embodiment. Next, the functional configuration of the local government terminal 20 according to this embodiment will be described with reference to Figure 2. Figure 2 is a block diagram showing an example of the functional configuration of the local government terminal 20 according to this embodiment. As shown in Figure 2, the municipal terminal 20 includes a communication unit 210, an input unit 220, a storage unit 230, a control unit 240, and an output unit 250.

[0023] (1) Communications Section 210 The communication unit 210 has the function of sending and receiving various types of information. For example, the communication unit 210 communicates with the reader 30, the examination system 40, and the online application system 50 to send and receive various types of information.

[0024] (2) Input section 220 The input unit 220 has the function of receiving input from the employee MS. The input unit 220 is composed of input devices that the municipal terminal 20 has as hardware, such as a keyboard, mouse, buttons, touch panel, microphone, etc.

[0025] (3) Storage section 230 The storage unit 230 has the function of storing various types of information. The storage unit 230 is composed of storage media provided as hardware by the municipal terminal 20, such as an HDD (Hard Disk Drive), SSD (Solid State Drive), flash memory, EEPROM (Electrically Erasable Programmable Read Only Memory), RAM (Random Access read / write Memory), ROM (Read Only Memory), or any combination of these storage media. The storage unit 230 stores, for example, image data received by the communication unit 210 from the reader 30 and input data received from the online application system 50.

[0026] (4) Control unit 240 The control unit 240 has the function of controlling the overall operation of the municipal terminal 20. The control unit 240 is implemented, for example, by causing the CPU (Central Processing Unit) that the municipal terminal 20 has as hardware to execute a program. As shown in Figure 2, the control unit 240 comprises an image data processing unit 241, an input data processing unit 242, and an examination result processing unit 243.

[0027] (4-1) Image data processing unit 241 The image data processing unit 241 has the function of processing image data. For example, the image data processing unit 241 takes in image data scanned by the reading device 30 and transmits the image data to the review system 40.

[0028] (4-2) Input data processing unit 242 The input data processing unit 242 has the function of processing input data. For example, the input data processing unit 242 downloads input data from the online application system 50 and transmits the input data to the review system 40.

[0029] (4-3) Review Result Processing Unit 243 The examination result processing unit 243 has the function of processing the examination results. For example, the examination result processing unit 243 transmits the examination results entered on the examination screen by the staff MS to the examination system 40. In addition, when the examination result processing unit 243 notifies the applicant of the examination results in writing, it prints a document showing the examination results using a printing device.

[0030] (5) Output section 250 The output unit 250 has the function of outputting various types of information. The output unit 250 is composed of output devices provided as hardware by the municipal terminal 20, such as display devices such as a display device or a touch screen (touch panel), and audio output devices such as a speaker. The output unit 250 displays the review screen based on screen information received from the review system 40, for example.

[0031] <3. Functional Configuration of the Review System> The functional configuration of the municipal terminal 20 according to this embodiment has been described above. Next, the functional configuration of the review system 40 according to this embodiment will be described with reference to Figures 3 and 4. Figure 3 is a block diagram showing an example of the functional configuration of the review system 40 according to this embodiment. As shown in Figure 3, the review system 40 comprises a communication unit 410, a storage unit 420, and a control unit 430.

[0032] (1) Communications Section 410 The communication unit 410 has the function of sending and receiving various types of information. For example, the communication unit 410 communicates with the local government terminal 20 and the local government system 60 to send and receive various types of information.

[0033] (2) Storage section 420 The storage unit 420 has the function of storing various types of information. The storage unit 420 is composed of storage media provided as hardware by the review system 40, such as HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media. The memory unit 420 stores, for example, image data and input data received by the communication unit 410 from the municipal terminal 20, and resident information received from the municipal system 60.

[0034] (3) Control unit 430 The control unit 430 has the function of controlling the overall operation of the examination system 40. The control unit 430 is implemented, for example, by causing the CPU, which is provided as hardware in the examination system 40, to execute a program. As shown in Figure 3, the control unit 430 includes an acquisition unit 431 for acquisition of review targets, a matching unit 432, a duplicate application determination unit 433, an registration unit 434 for registration targets, a review screen display unit 435, a deficiency processing unit 436, a registration processing unit 437, and a notification processing unit 438.

[0035] (3-1) Section 431 subject to review The data acquisition unit 431 has the function of acquiring data to be reviewed. For example, when an employee MS reviews a paper application, the data acquisition unit 431 acquires image data of the application form AF submitted by applicant US1 from the municipal terminal 20 as the data to be reviewed. Also, when an employee MS reviews an online application, the data acquisition unit 431 acquires input data entered online by applicant US2 from the municipal terminal 20 as the data to be reviewed. The data acquisition unit 431 may also check the file format of the acquired input data.

[0036] (3-2) Verification section 432 The matching unit 432 has the function of matching applicant information and obtaining the identification information of applicant US. First, the matching unit 432 matches the applicant information (resident information, first applicant information) stored in the storage unit 420 with the applicant information (second applicant information) indicated by the subject of review obtained by the subject of review acquisition unit 431. The matching unit 432 performs the matching using, for example, the name and date of birth included in the applicant information. Then, from the matching result, the matching unit 432 obtains the identification information of applicant US from the applicant information stored in the storage unit 420 that corresponds to the applicant information indicated by the subject of review. The verification of applicant information and acquisition of identification information by the verification unit 432 are performed based on the applicant information acquired from each data when the image data or input data is acquired by the examination target acquisition unit 431.

[0037] (3-3) Duplicate application determination section 433 The duplicate application determination unit 433 has a function to determine whether or not an application is a duplicate. For example, the duplicate application determination unit 433 determines whether or not an application is a duplicate depending on whether or not the applicant US identification information obtained by the matching unit 432 has already been obtained. The obtained applicant US identification information is obtained when an application has been made in the past and is registered in the storage unit 420 in association with image data or input data. Therefore, when the applicant US identification information is obtained by the matching unit 432, the duplicate application determination unit 433 can determine whether or not an application is a duplicate by checking whether or not the identification information has been registered in the storage unit 420.

[0038] If the applicant US identification information has not been obtained, the duplicate application determination unit 433 determines that the application is not a duplicate. On the other hand, if the applicant US identification information has been obtained, the duplicate application determination unit 433 determines that the application is a duplicate. If the application is a duplicate, the duplicate application determination unit 433 displays an error to the municipal terminal 20 indicating that the application is a duplicate. This eliminates the need for staff members to manually check for duplicate applications, thereby reducing their workload. Furthermore, it prevents duplicate payments in procedures such as benefit applications.

[0039] (3-4) Examination Subject Registration Section 434 The examination subject registration unit 434 has the function of registering examination subjects. For example, the examination subject registration unit 434 registers the examination subject, which is image data or input data acquired by the examination subject acquisition unit 431, in the storage unit 420. At this time, the examination subject registration unit 434 registers the applicant US identification information acquired by the verification unit 432 in association with the corresponding data.

[0040] (3-5) Review screen display unit 435 The review screen display unit 435 has the function of displaying the review screen. For example, when image data is acquired as the subject of review, the review screen display unit 435 generates a review screen showing the image data and review items and displays it on the municipal terminal 20. Also, when input data is acquired as the subject of review, the review screen display unit 435 generates a review screen showing the input data and review items and displays it on the municipal terminal 20.

[0041] Here, with reference to Figure 4, an example of a review screen displayed by the review screen display unit 435 on the municipal terminal 20 will be described. Figure 4 is a diagram showing an example of a review screen according to this embodiment. Figure 4 shows the review screen 70 when the subject of review is image data. As shown in Figure 4, the image data 73 is displayed in area 71 of the review screen 70. In addition, the review items 74-1 to 74-n (where n is a natural number) are displayed in area 72 of the review screen 70. If the subject of review is input data, the input data is displayed in area 71 of the review screen 70. As shown in Figure 4, the display of the review screen allows the MS staff to review the image data or input data to be reviewed and the review items simultaneously on a single screen, enabling them to efficiently carry out the review work.

[0042] (3-6) Defect Processing Unit 436 The deficiency processing unit 436 has the function of processing deficiencies in the application. First, the deficiency processing unit 436 determines whether or not there are deficiencies in the application based on the review results by the staff MS. If there are no deficiencies in the application, the deficiency processing unit 436 proceeds with processing as normal. On the other hand, if there are deficiencies in the application, the deficiency processing unit 436 will decide how to respond to the deficiency depending on the nature of the deficiency. For example, if the deficiency is a minor deficiency in the description, the deficiency processing unit 436 will decide to respond by telephone. This is because minor deficiencies can be easily corrected by confirming with the applicant by telephone. On the other hand, if the deficiency is more than a minor deficiency in the description, the deficiency processing unit 436 will decide to respond by sending a written document. This is because deficiencies other than minor deficiencies cannot be corrected by simply confirming with the applicant by telephone. Examples of deficiencies other than minor deficiencies in the description include serious deficiencies in the description and failure to attach documents.

[0043] (3-7) Registration Processing Unit 437 The registration processing unit 437 has the function of registering registration information to the local government system 60. The registration processing unit 437 extracts information indicating the application content from the review targets for which the review by the staff MS has been successfully completed, and generates registration information. After generation, the registration processing unit 437 transmits the generated registration information to the local government system 60 and registers it.

[0044] (3-8) Notification processing unit 438 The notification processing unit 438 has the function of processing the notification of the examination results. The notification processing unit 438 determines the method of notifying the examination results depending on whether the application is a paper application or an online application. For example, if the application is a paper application, the notification processing unit 438 decides to notify the examination results in writing. This is because applicants who submit a paper application may not have an internet connection, and in this case, they would not be able to check the examination results even if notified online. On the other hand, if the application is an online application, the notification processing unit 438 decides to notify the examination results online. This is because applicants who submit an online application have an internet connection, and therefore can check the examination results even if notified online. In this way, providing notifications tailored to the applicant's circumstances can improve convenience for the applicant.

[0045] <4. Functional Configuration of the Online Application System> The functional configuration of the examination system 40 according to this embodiment has been described above. Next, the functional configuration of the online application system 50 according to this embodiment will be described with reference to Figure 5. Figure 5 is a block diagram showing an example of the functional configuration of the online application system 50 according to this embodiment. As shown in Figure 5, the online application system 50 comprises a communication unit 510, a storage unit 520, and a control unit 530.

[0046] (1) Communications Section 510 The communication unit 510 has the function of sending and receiving various types of information. For example, the communication unit 510 communicates with the applicant terminal 10 and the local government terminal 20 to send and receive various types of information.

[0047] (2) Storage section 520 The storage unit 520 has the function of storing various types of information. The storage unit 520 is composed of storage media provided as hardware by the online application system 50, such as an HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media. The storage unit 520 stores, for example, the input data that the communication unit 510 receives from the applicant terminal 10.

[0048] (3) Control unit 530 The control unit 530 has the function of controlling the overall operation of the online application system 50. The control unit 530 is implemented, for example, by causing the CPU, which is provided as hardware in the online application system 50, to execute a program. As shown in Figure 5, the control unit 530 includes an input data confirmation unit 531, an input data registration unit 532, and an input data output unit 533.

[0049] (3-1) Input data verification unit 531 The input data verification unit 531 has the function of checking whether there are any deficiencies in the input data entered by the applicant US2. If there are deficiencies in the input data, the input data verification unit 531 displays an error to the applicant terminal 10 indicating that there are deficiencies. On the other hand, if there are no deficiencies in the input data, the input data verification unit 531 proceeds with processing normally.

[0050] (3-2) Input data registration unit 532 The input data registration unit 532 has the function of registering input data. For example, the input data registration unit 532 registers input data that has been confirmed to be free of defects by the input data verification unit 531 to the storage unit 520.

[0051] (3-3) Input data output unit 533 The input data output unit 533 has the function of outputting input data. For example, when the input data output unit 533 receives a request from the municipal terminal 20 to download input data, it outputs the relevant input data from the storage unit 520 and sends it to the municipal terminal 20. The input data output unit 533 may transmit the input data to the municipal terminal 20 without receiving a download request from the municipal terminal 20. For example, the input data output unit 533 may transmit the input data to the municipal terminal 20 when the input data is registered in the storage unit 520 by the input data registration unit 532.

[0052] <5. Functional Configuration of Local Government Systems> The functional configuration of the online application system 50 according to this embodiment has been described above. Next, the functional configuration of the local government system 60 according to this embodiment will be described with reference to Figure 6. Figure 6 is a block diagram showing an example of the functional configuration of the local government system 60 according to this embodiment. As shown in Figure 6, the local government system 60 comprises a communication unit 610, a storage unit 620, and a control unit 630.

[0053] (1) Communications Section 610 The communication unit 610 has the function of sending and receiving various types of information. For example, the communication unit 610 communicates with the review system 40 and sends and receives various types of information.

[0054] (2) Storage section 620 The storage unit 620 has the function of storing various types of information. The storage unit 620 is composed of storage media provided as hardware by the local government system 60, such as HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media. The memory unit 620 stores various types of information (including resident information) managed by local governments, for example. The memory unit 620 also stores registration information received by the communication unit 610 from the review system 40.

[0055] (3) Control unit 630 The control unit 630 has the function of controlling the overall operation of the local government system 60. The control unit 630 is implemented, for example, by causing the CPU, which is provided as hardware in the local government system 60, to execute a program. As shown in Figure 6, the control unit 630 comprises a resident information processing unit 631 and a registration information registration unit 632.

[0056] (3-1) Resident Information Processing Unit 631 The resident information processing unit 631 has the function of processing resident information. For example, the resident information processing unit 631 extracts resident information from various types of information managed by the local government system 60 stored in the storage unit 620 and transmits it to the review system 40. At this time, the resident information processing unit 631 transmits the resident information in, for example, CSV (Comma Separated Values) file format.

[0057] (3-2) Registration Information Registration Section 632 The registration information registration unit 632 has the function of registering registration information. For example, the registration information registration unit 632 registers the registration information received by the communication unit 610 from the examination system 40 in the storage unit 620.

[0058] <6. Processing Flow> The functional configuration of the local government system 60 according to this embodiment has been described above. Next, the processing flow according to this embodiment will be described with reference to Figures 7 to 10. In the following, it is assumed that the review system 40 has been pre-linked with resident information (first applicant information) from the local government system 60, and that this resident information is pre-stored in the storage unit 420.

[0059] (1) Processing flow from application to registration of items for review in paper applications First, with reference to Figure 7, the processing flow from application to registration of the item to be reviewed in a paper application according to this embodiment will be explained. Figure 7 is a sequence diagram showing an example of the processing flow from application to registration of the item to be reviewed in a paper application according to this embodiment. Note that the processing shown in Figure 7 is the processing when applicant US1 submits a paper application.

[0060] As shown in Figure 7, first, applicant US1 fills in the required information on application form AF (step S101) and submits it to staff MS (local government) by mail (step S102). Staff member MS receives application form AF submitted by applicant US1 (step S103) and scans it using reader 30 (step S104). The image data processing unit 241 of the municipal terminal 20 takes in the image data scanned by the reading device 30 (step S105) and transmits the image data to the review system 40 (step S106).

[0061] The review target acquisition unit 431 of the review system 40 acquires image data transmitted from the municipal terminal 20 as the target for review (step S107). Next, the matching unit 432 of the examination system 40 compares the applicant information (resident information, first applicant information) stored in the storage unit 420 with the applicant information (second applicant information) indicated by the image data acquired by the examination target acquisition unit 431 (step S108). Through verification, the verification unit 432 obtains the identification information of applicant US1 (step S109).

[0062] (2) Flow of processing from application to registration of items for review in online applications Next, with reference to Figure 8, the processing flow from application to registration of the item to be reviewed in the online application according to this embodiment will be explained. Figure 8 is a sequence diagram showing an example of the processing flow from application to registration of the item to be reviewed in the online application according to this embodiment. Note that the processing shown in Figure 8 is the processing when applicant US2 makes an online application.

[0063] As shown in Figure 8, first, applicant US2 enters the necessary information into the applicant terminal 10 online (step S201). The applicant terminal 10 then transmits the input data entered by applicant US2 to the online application system 50 (step S202).

[0064] The input data verification unit 531 of the online application system 50 checks whether there are any deficiencies in the input data received from the applicant terminal 10 (step S203). If there are any deficiencies in the input data (step S204 / YES), the input data verification unit 531 displays an error indicating the deficiency to the applicant terminal 10 (step S205). If an error is displayed, the applicant US2 corrects the input content (step S206). After the correction by the applicant US2, the applicant terminal 10 repeats the process from step S202 (connector A). On the other hand, if there are no deficiencies in the input data (step S204 / NO), the input data registration unit 532 registers the input data in the storage unit 520 (step S207).

[0065] The municipal employee MS performs an operation to download input data to the municipal terminal 20 (step S208). The input data processing unit 242 of the municipal terminal 20 receives the operation from the employee MS, downloads the input data from the online application system 50 (step S209), and transmits the input data to the review system 40 (step S210).

[0066] The review target acquisition unit 431 of the review system 40 acquires the input data transmitted from the municipal terminal 20 as the target for review (step S211). Next, the review target acquisition unit 431 checks the file format of the input data (step S212). Next, the matching unit 432 of the review system 40 compares the applicant information (resident information, first applicant information) stored in the storage unit 420 with the applicant information (second applicant information) indicated by the input data acquired by the review target acquisition unit 431 (step S213). Through verification, the verification unit 432 obtains the identification information of applicant US2 (step S214).

[0067] (3) Processing flow in the review of the subject of review Next, with reference to Figure 9, the processing flow in the examination of the subject to examination according to this embodiment will be described. Figure 9 is a sequence diagram showing an example of the processing flow in the examination of the subject to examination according to this embodiment. Note that the processing shown in Figure 9 is performed immediately after either step S109 shown in Figure 7 or step S214 shown in Figure 8 is performed.

[0068] As shown in Figure 9, first, the duplicate application determination unit 433 of the review system 40 determines whether the application is a duplicate depending on whether the applicant US identification information obtained by the matching unit 432 in step S109 or step S214 has already been obtained (step S301). If the applicant US identification information has already been obtained (step S302 / YES), the duplicate application determination unit 433 determines that the application is a duplicate and displays an error to the municipal terminal 20 indicating that the application is a duplicate (step S303). On the other hand, if the applicant US identification information has not already been obtained, the duplicate application determination unit 433 determines that the application is not a duplicate and proceeds to step S304.

[0069] If the process proceeds to step S304, the examination subject registration unit 434 of the examination system 40 associates the examination subject, which is image data or input data acquired by the examination subject acquisition unit 431, with the applicant US identification information acquired by the matching unit 432, and registers it in the storage unit 420 of the examination system 40 (step S304). After registration, the review screen display unit 435 of the review system 40 generates a review screen corresponding to the review subject and displays it on the municipal terminal 20 (step S305).

[0070] The employee MS reviews the application based on the review screen displayed on the municipal terminal 20 (step S306). The review result processing unit 243 of the municipal terminal 20 transmits the review results entered on the review screen by the employee MS to the review system 40 (step S307). The deficiency processing unit 436 of the review system 40 determines whether or not there are deficiencies in the application based on the review results by the staff MS (step S308).

[0071] If the application is complete (step S308 / NO), the deficiency processing unit 436 proceeds to step S401 (connector B) as shown in Figure 10, which will be described later. On the other hand, if the application is complete (step S308 / YES), the deficiency processing unit 436 determines how to address the deficiency according to the nature of the deficiency (step S309).

[0072] If the deficiency is minor (Step S310 / YES), the deficiency processing unit 436 instructs the staff member MS to make a phone call via the municipal terminal 20 (Step S311). The staff member MS then makes a phone call to the applicant US (Step S312). During the phone call, the applicant US informs the staff member MS of the corrections needed, and the staff member MS corrects the application details to resolve the deficiency. If the deficiency is not minor (step S310 / NO), the deficiency processing unit 436 instructs the employee MS to address the deficiency via the municipal terminal 20 (step S313). If a deficiency is addressed, the deficiency processing unit 436 has a printing device (not shown) print the deficiency notice. The employee MS, having received the instructions, sends the deficiency notice to the applicant US (step S314). In addressing the deficiency, the applicant US resolves the deficiency by resubmitting the necessary documents according to the instructions written in the deficiency notice.

[0073] (4) Processing flow when the review is completed successfully Finally, with reference to Figure 10, the processing flow when the examination according to this embodiment is successfully completed will be explained. Figure 10 is a sequence diagram showing an example of the processing flow when the examination according to this embodiment is successfully completed. Note that the processing shown in Figure 10 is performed immediately after step S308 shown in Figure 9, if there are no deficiencies in the application at step S308.

[0074] As shown in Figure 10, first, the registration processing unit 437 of the review system 40 extracts information indicating the application content from the review subjects for which the review by the staff MS has been successfully completed (i.e., no deficiencies) to generate registration information and transmit it to the local government system 60 (step S401). The registration information registration unit 632 of the local government system 60 registers the registration information received from the review system 40 in the storage unit 620 (step S402). Next, the notification processing unit 438 of the examination system 40 determines how to notify the applicant US of the examination results (step S403).

[0075] If the application is a paper application (step S404 / paper application), the notification processing unit 438 instructs the employee MS to respond in writing via the municipal terminal 20 (step S405). The instructed officer MS sends a written notification to applicant US1 regarding the review results (Step S406). Applicant US1 receives the document sent by the local government (Step S407) and confirms the review result based on that document (Step S408).

[0076] If the application is an online application (step S404 / online application), the notification processing unit 438 notifies the applicant US2 of the review results online via the applicant terminal 10 (step S409). For example, the notification processing unit 438 may make the review results available on the My Page web page provided by the local government, or it may send the review results to an email address that the applicant US2 has registered in advance. Applicant US2 reviews the review results online (Step S410).

[0077] As described above, the examination support system 1 according to this embodiment includes an examination target acquisition unit 431 that acquires image data of the submitted application form AF as the subject of examination when performing an examination of an application submitted by the submission of an application form AF, and acquires input data entered online as the subject of examination when performing an examination of an online application, and an examination screen display unit 435 that displays an examination screen showing the image data and examination items when image data is acquired as the subject of examination, and displays an examination screen showing the input data and examination items when input data is acquired as the subject of examination.

[0078] With this configuration, even when paper applications (analog applications) and online applications (digital applications) coexist due to the promotion of digitalization of various procedures, workers who perform review work on applications for various procedures can review them using the same review flow regardless of whether the application is a paper application or an online application. Therefore, the examination support system 1 according to this embodiment makes it possible to reduce the workload on workers in the examination process for applications for various procedures.

[0079] <7. Variation> Embodiments of the present invention have been described above. Next, modifications of the embodiments described above will be explained. In the embodiments described above, an example was described in which the examination terminal is a municipal terminal 20 operated by a municipal JC, and the examiner is an employee MS belonging to a municipal JC, but the invention is not limited to this example. For example, the examination terminal may be a terminal operated by a third party other than a municipal JC. A terminal operated by a third party is, for example, a terminal operated by a company that has been contracted by a municipal JC to operate the examination terminal. Also, for example, the examiner may be a person belonging to a third party other than a municipal JC. A person belonging to a third party is, for example, a person belonging to a company that has been contracted by a municipal JC to perform examination work.

[0080] The above describes modifications of embodiments of the present invention. It should be noted that some or all of the functions of the examination support system 1 in the above-described embodiments may be implemented using a computer. In this case, the functions may be implemented by recording a program for implementing these functions on a computer-readable recording medium, loading the program recorded on this recording medium into a computer system, and executing it. Here, "computer system" includes hardware such as an OS and peripheral devices. "Computer-readable recording medium" refers to portable media such as flexible disks, magneto-optical disks, ROMs, CD-ROMs, and storage devices such as hard disks built into a computer system. Furthermore, "computer-readable recording medium" may also include those that dynamically hold programs for a short period, such as communication lines used when transmitting programs via networks such as the Internet or communication lines such as telephone lines, and those that hold programs for a certain period, such as volatile memory inside a computer system acting as a server or client. The above-mentioned program may be for implementing some of the functions described above, or it may be a program that can implement the above-mentioned functions in combination with a program already recorded in the computer system, or it may be implemented using a programmable logic device such as an FPGA (Field Programmable Gate Array).

[0081] Although embodiments of this invention have been described in detail above with reference to the drawings, the specific configuration is not limited to those described above, and various design changes can be made without departing from the spirit of this invention. [Explanation of Symbols]

[0082] 1... Examination support system, 10... Applicant terminal, 20... Local government terminal, 30... Reader, 40... Examination system, 50... Online application system, 60... Local government system, 70... Examination screen, 210... Communication unit, 220... Input unit, 230... Storage unit, 240... Control unit, 241... Image data processing unit, 242... Input data processing unit, 243... Examination result processing unit, 250... Output unit, 410... Communication unit, 420... Storage unit, 430... Control unit, 431... Examination 432...Verification Unit, 433...Duplicate Application Determination Unit, 434...Application Registration Unit, 435...Review Screen Display Unit, 436...Defect Processing Unit, 437...Registration Processing Unit, 438...Notification Processing Unit, 510...Communication Unit, 520...Storage Unit, 530...Control Unit, 531...Input Data Confirmation Unit, 532...Input Data Registration Unit, 533...Input Data Output Unit, 610...Communication Unit, 620...Storage Unit, 630...Control Unit, 631...Resident Information Processing Unit, 632...Registration Information Registration Unit

Claims

1. In a review process where paper applications and online applications coexist, the review target acquisition unit acquires image data of the submitted application form as the review target when the worker is reviewing the paper application, and acquires input data entered online as the review target when the worker is reviewing the online application. A review screen display unit determines whether the data acquired as the subject of the review is image data or input data, and if it is determined that image data has been acquired, it displays a review screen showing the image data and review items, and if it is determined that input data has been acquired, it displays a review screen showing the input data and review items. A notification processing unit that determines the method of notifying the examination results depending on whether the application is a paper application or an online application, Equipped with, The aforementioned review screen has a first area and a second area, and has a screen layout common to both the paper application and the online application. The examination screen display unit displays either the image data or the input data in the first area according to the judgment result, and displays the examination items in the second area. The aforementioned notification processing unit decides to notify the applicant of the review results in writing if the application is a paper application, and decides to notify the applicant of the review results online if the application is an online application. Review and approval support system.

2. In a review process where paper applications and online applications coexist, the review target acquisition unit acquires image data of the submitted application form as the review target when the operator is reviewing the paper application, and acquires input data entered online as the review target when the operator is reviewing the online application. The review screen display unit determines whether the data acquired as the subject of review is image data or input data, and if it determines that image data has been acquired, it displays a review screen showing the image data and review items, and if it determines that input data has been acquired, it displays a review screen showing the input data and review items; A notification processing unit determines the method of notifying the examination results depending on whether the application is a paper application or an online application, and Includes, The aforementioned review screen has a first area and a second area, and has a screen layout common to both the paper application and the online application. The examination screen display unit displays either the image data or the input data in the first area according to the judgment result, and displays the examination items in the second area. The aforementioned notification processing unit decides to notify the applicant of the review results in writing if the application is a paper application, and decides to notify the applicant of the review results online if the application is an online application. A method for supporting review processes performed by computers.

3. Computers, In a review process where paper applications and online applications coexist, a means for acquiring review targets is provided, which, when a worker reviews a paper application, acquires image data of the submitted application form as the review target, and when the worker reviews an online application, acquires input data entered online as the review target. A review screen display means that determines whether the data acquired as the subject of the review is image data or input data, and if it is determined that image data has been acquired, displays a review screen showing the image data and review items, and if it is determined that input data has been acquired, displays a review screen showing the input data and review items, A notification processing means for determining the method of notifying the examination results depending on whether the application is a paper application or an online application, To make it function as, The aforementioned review screen has a first area and a second area, and has a screen layout common to both the paper application and the online application. The examination screen display means displays either the image data or the input data in the first area according to the judgment result, and displays the examination items in the second area. The aforementioned notification processing means decides to notify the applicant of the review results in writing if the application is a paper application, and decides to notify the applicant of the review results online if the application is an online application. program.

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