A system for sharing business procedure information, a method for sharing business procedure information, and a program for sharing business procedure information with a computer.

Abstract

To provide a technology for sharing business procedure information.SOLUTION: A process executed by a CPU of a business procedure information sharing system includes: a step (S510) for receiving an instruction for retrieving a business procedure document from a terminal of a local government; a step (S520) for acquiring a retrieval condition from the terminal; a step (S525) for retrieving the business procedure document; a step (S530) for summarizing markers; steps (S535 and S540) for generating a retrieval result window and transmitting it to the terminal; a step (S545) for receiving a selection instruction for a business procedure document from the terminal; a step (S550) for transmitting a window for displaying contents of the business procedure document to the terminal; a step (S555) for receiving an instruction for attaching evaluation information from the terminal; and a step (S560) for creating a table which regulates the attachment of the evaluation information.SELECTED DRAWING: Figure 5

Description

Technical Field

[0001] This disclosure relates to a technique for sharing information, and more particularly, to a technique for sharing information among multiple organizations.

Background Art

[0002] Multiple organizations may perform similar operations. For example, operations in local governments are organized based on ordinances and laws, so there are many common operations with other local governments. However, the operation procedures and the like for carrying out those operations are managed by each local government, and each local government is considering improving the efficiency of operations individually.

[0003] Regarding the improvement of operation procedures, for example, Japanese Patent Application Laid-Open No. 2019-185272 (Patent Document 1) discloses "an operation flowchart creation method and system capable of creating an operation flowchart in which an operation flowchart and problems are selected based on questionnaire information and the problems and the operation flowchart are combined".

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] Depending on the operation, similar operations may be performed by different organizations (for example, the general affairs department, the accounting department, the application reception window in a local government, etc.). However, according to the technique disclosed in Patent Document 1, information of other organizations performing similar operations cannot be referred to.

[0006] Against this backdrop, there are technologies (business management systems) that allow business procedure manuals, which contain information on work procedures and costs (such as required time), to be compared with business procedure manuals of other organizations (such as other local governments). However, the number of business procedure manuals stored by the local government to which the user (employee) of the business management system belongs, or by other local governments, can range from thousands to tens of thousands, depending on the size (population) of the local government. Therefore, it is not easy for local government employees to obtain the information they need from this enormous volume of business procedure manuals. Because it is difficult to determine which business procedure manual is relevant from this vast amount, it becomes time-consuming to refer to each potentially relevant business procedure manual one by one. Therefore, there is a need for technology that allows for easy acquisition of necessary business procedure manuals. Furthermore, there is a need for technology that allows for the sharing of business procedure information.

[0007] This disclosure is made in light of the above-mentioned background, and in one aspect, its purpose is to provide a technology that allows for easy acquisition of information on work procedures. In another aspect, its purpose is to provide a technology that allows for the sharing of work procedure information. [Means for solving the problem]

[0008] A business procedure information sharing system according to one embodiment includes an acquisition means for acquiring business procedure information that shows the procedures for business performed in an organization; a provision means for providing users with business procedure information from multiple other organizations different from the organization to which the user belongs; an evaluation information provision means for assigning evaluation information to business procedure manuals based on instructions from the user; and an aggregation means for aggregating evaluation information assigned by multiple users. The provision means generates business procedure manual information to be provided to the user based on the aggregation results by the aggregation means, and provides the generated business procedure manual information.

[0009] In one scenario, the service provider, when providing users with business procedure information, also provides the aggregated results of evaluation information attached to that business procedure information.

[0010] In one scenario, the means of providing the information is to display business procedure information on the user's device, presenting the information in order of the amount of evaluation information assigned to it.

[0011] In a certain scenario, the service provider selects the business procedure information to be provided to the user according to the aggregation status of evaluation information, and then provides the selected business procedure information to the user.

[0012] A business procedure information sharing system that follows a certain phase further includes means for acquiring information about the size of each organization. The provision means narrows down the business procedure information to that of other organizations of a similar size to the organization to which the user belongs, and provides the narrowed-down business procedure information.

[0013] A business procedure information sharing system that follows a certain phase further includes means for acquiring information about the size of each organization. The aggregation means aggregates evaluation information given by users in organizations of a similar size to the organization of the user providing the business procedure information.

[0014] In some cases, the aggregation method involves consolidating evaluation information at the organizational level. In some cases, aggregating evaluation information at the organizational level includes aggregating the number of organizations to which the user who assigned the evaluation information belongs.

[0015] A business procedure information sharing system that follows a certain phase further includes a determination means that determines whether an organization has provided evaluation information based on the fact that a predetermined percentage of users relative to the total number of users in the organization have provided evaluation information.

[0016] A business procedure information sharing system that follows a certain phase further includes a determination mechanism that determines whether an organization has provided evaluation information based on the fact that a representative user of the organization has provided evaluation information.

[0017] In a certain scenario, the aggregation method aggregates evaluation information on a per-user basis. In certain situations, the aggregation method can be switched between aggregation at the organizational unit level and aggregation at the user unit level.

[0018] In a certain scenario, the aggregation method only aggregates evaluation information assigned by specific users. In another embodiment, a method for sharing business procedure information is provided. This method includes the steps of: obtaining business procedure information that shows the procedures for work performed in an organization; providing the user with business procedure information from multiple other organizations different from the organization to which the user belongs; an evaluation information assignment means that assigns evaluation information to business procedure documents based on instructions from the user; and aggregating the evaluation information assigned by multiple users. The assignment step includes generating business procedure document information to be provided to the user based on the aggregation results, and providing the generated business procedure document information.

[0019] In yet another embodiment, a program is provided for sharing business procedure information with a computer. This program causes the computer to perform the following steps: acquire business procedure information that shows the procedures for work performed in an organization; provide the user with business procedure information from multiple other organizations different from the organization to which the user belongs; provide evaluation information to business procedure manuals based on instructions from the user; and aggregate the evaluation information provided by multiple users. The providing step includes generating business procedure manual information to be provided to the user based on the aggregation results, and providing the generated business procedure manual information.

[0020] According to one embodiment, users can easily obtain information from work procedure manuals. According to another embodiment, users from different organizations can share work procedure information.

[0021] The above and other objects, features, aspects and advantages of this invention will become apparent from the following detailed description relating to this invention, which will be understood in conjunction with the accompanying drawings. [Brief explanation of the drawing]

[0022] [Figure 1]It is a diagram showing an example of a network service configuration using the business management system 100 according to an embodiment. [Figure 2] It is a block diagram showing the hardware configuration of the computer system 200. [Figure 3] It is a flowchart showing an example of processing in the systems 111, 121 used in the local government and other computer systems 200. [Figure 4] It is a diagram illustrating a part of a specific example of the configuration of the database 140 included in the business management system. [Figure 5] It is a flowchart showing a part of the processing executed by the CPU 1 of the computer system 200 functioning as the business management system 100. [Figure 6] It is a flowchart showing a part of the processing performed in the marker aggregation as evaluation information. [Figure 7] It is a diagram showing an example of the first screen of the search screen displayed on the monitor 8 of the terminal (systems 111, 121). [Figure 8] It is a diagram illustrating a screen for inputting additional search conditions displayed on the monitor 8. <0OO0102> [Figure 9] It is a diagram showing a state of accepting a selection of a business for which detailed viewing of a procedure manual is desired from search results. [Figure 10] It is a diagram showing a screen in which detailed information of the business selected in FIG. 9 is disclosed. <OO00106> [Figure 11] It is a diagram illustrating a screen displayed when evaluation information is given. [Figure 12] It is a diagram illustrating a screen displayed on the monitor 8 before evaluation information is given to the selected business procedure manual. [Figure 13] It is a diagram illustrating a screen displayed on the monitor 8 after evaluation information is given to the selected business procedure manual. [Figure 14] It is a diagram showing an example of a screen displaying a list of businesses. [Figure 15]This diagram shows an example of a screen that displays a list of the same tasks as search results in a different context. [Figure 16] This figure illustrates the screen after sorting has been performed on the list shown in Figure 15. [Figure 17] This diagram illustrates one method of filtering and displaying work procedure manuals based on the number of evaluation information items. [Figure 18] This diagram illustrates how to selectively display work procedure manuals based on population size. [Figure 19] This diagram shows the relationship between each user in each local government and each work procedure manual (Work Procedure Manual 1 to Work Procedure Manual 5) that the user has marked as helpful. [Figure 20] This diagram illustrates an example of selecting a business procedure manual appropriate to the size of the municipality to which a sixth user (the sixth user) belongs when they log in to the business management system 100. [Figure 21] This diagram illustrates how business procedure manuals are extracted when a user belonging to a local government of a different size logs into the business management system 100. [Figure 22] This diagram illustrates how evaluation information (markers) is assigned at the local government level. [Figure 23] This diagram illustrates one possible scenario in which evaluation information is added to a work procedure manual when multiple employees belonging to a certain local government (2300) evaluate the manual. [Figure 24] This diagram illustrates how evaluation information is added to a work procedure manual X when a general employee and a representative evaluate the manual X in a certain municipality (2400). [Figure 25] This diagram illustrates one scenario in which user evaluations are directly registered in the business management system 100. [Figure 26] This diagram illustrates how the evaluation information held by the business management system 100 can be switched between user-based and municipality-based systems. [Figure 27]This diagram illustrates that only evaluation information from specific users is searchable by other users. [Modes for carrying out the invention]

[0023] Embodiments of the present invention will be described below with reference to the drawings. In the following description, identical parts are denoted by the same reference numerals. Their names and functions are also the same. Therefore, detailed descriptions of them will not be repeated.

[0024] Referring to Figure 1, an overview of the business management system 100 will be described. Figure 1 is a diagram showing an example of a network service configuration using the business management system 100 according to a certain embodiment. In a certain scenario, network services are provided using the business management system 100 connected to the Internet 101. Computer systems used by each local government, such as system 111 used by local government 110 or system 121 used by local government 120, are also connected to the Internet 101.

[0025] The technical concepts disclosed below for realizing a business procedure information sharing system are embodied in the business management system 100. The business management system 100 has a database of business procedure manuals. Each business procedure manual is assigned evaluation information by users. This evaluation information is given by users who have viewed the business procedure manual as positive evaluations such as that the manual is useful, helpful, or informative. Examples of evaluation information include finger, star, heart, and other markers.

[0026] The business management system 100 accepts connections from multiple local governments via the Internet 101. For example, in the example shown in Figure 1, it accepts connections from computers used by two local governments 110 and 120. Local government 110 may also be referred to as local government A, and local government 120 may also be referred to as local government B.

[0027] The business management system 100 includes a business server 130, a database 140, and a file server 150.

[0028] Database 140 holds procedure data 141, user data 142, and local government data 143. While database 140 is, for example, in the form of a relational database (RDB), the format of the database is not particularly limited.

[0029] Procedure data 141 includes data (work procedure data) relating to the work procedures for tasks performed by each local government. This data includes identification data for each task and work procedure, and the number of times the task was performed and the working time during a predetermined period (e.g., one year, first half of the year, second half of the year, etc.). The working time may be either the cumulative value of the actual time required for each task, or the cumulative value of the standard working time predetermined by the local government. User data 142 includes identification data and passwords for users registered as users who can access the business management system 100 (e.g., employees of each local government or employees of government agencies that have jurisdiction over each local government). Local government data 143 includes identification data for each local government, identification data for tasks performed by that local government, and identification data for the work procedures that constitute those tasks. The data for these work procedures is included in procedure data 141.

[0030] The file server 150 holds the original procedure manual 151 and the procedure manual format 152. The original procedure manual 151 is the original of the procedure manual. For example, if the procedure manual is written as a document, the data of that document (for example, a PDF file) is treated as the original of the procedure manual. On the other hand, if the procedure manual is composed of data, the data of that procedure manual is stored in the file server 150 as the original.

[0031] The procedure manual format specifies a format for storing work procedures and other data that constitute each task. The procedure manual format includes common items to enable comparison between multiple municipalities performing similar tasks in a given situation. These common items may be either multiple-choice or fill-in-the-blank.

[0032] The business server 130 includes a UI (User Interface) creation unit 131, a procedure data analysis unit 132, a procedure creation unit 133, a procedure search unit 134, a procedure comparison unit 135, and a maintenance unit 136.

[0033] The UI creation unit 131 generates data for displaying screens on client devices (for example, systems 111 and 121) that access the business management system 100. For example, the UI creation unit 131 applies each item of the procedure manual data 141 and the local government data 143 to the procedure manual format 152 to generate screen data for displaying the work procedures for tasks performed in the selected local government.

[0034] The procedure manual data analysis unit 132 analyzes the procedure manual data uploaded from each local government's system 111,121 and stores each item of the analyzed data as the procedure manual data 141 for that local government.

[0035] In one scenario, the procedure manual creation unit 133 uses procedure manual data 141 stored in the database 140 to create a procedure manual to be displayed in systems 111 and 121. For example, the procedure manual creation unit 133 arranges each work procedure in flowchart format based on the sequence of one or more work procedures that constitute a certain task performed in a designated municipality. In another scenario, the procedure manual creation unit 133 may associate data with each work procedure. The associated data may be, for example, the annual work hours or the work hours per case for the same work procedure that constitutes the same task performed in a municipality other than the one in question. When such data is associated, employees who are users of systems 111 and 121 can easily check the relevant data from the other municipality, and the associated data can provide suggestions for improving operations.

[0036] The procedure manual search unit 134 searches for procedure manuals that match the search criteria entered in systems 111 and 121.

[0037] The procedure manual comparison unit 135 generates data to compare multiple specified work procedure manuals. In a given scenario, the business management system 100 can display to systems 111 and 121 work procedure manuals performed in two or more municipalities that match the search criteria. A user of systems 111 and 121 (employee 112 or employee 122) can select a work procedure manual from among multiple manuals for which they want to view details, for example, a work procedure manual from another municipality where the work is processed in a shorter time than the work time required for the work performed in the user's municipality. The procedure manual comparison unit 135 generates data to display the selected municipality's work procedure manuals side by side in a manner that allows the user to compare them, and transmits the generated data to systems 111 and 121. When systems 111 and 121 receive this data, the user can compare the same work performed in each of the multiple municipalities.

[0038] The maintenance unit 136 manages the data stored in the business management system 100. Managing the data may involve updating, deleting, or adding data. For example, the maintenance unit 136 may update or delete data stored in the database 140.

[0039] [Computer system configuration] Referring to Figure 2, the configuration of a computer system 200, which is one form of information processing device, will be described. Figure 2 is a block diagram showing the hardware configuration of the computer system 200. The computer system 200 functions as a business management system 100, a system 111 of a local government 110, or a system 121 of a local government 120.

[0040] The computer system 200 includes, as its main components, a CPU (Central Processing Unit) 1 for executing programs, a mouse 2 and keyboard 3 for receiving input instructions from the user of the computer system 200, RAM 4 for volatilely storing data generated by the execution of programs by the CPU 1 or data input via the mouse 2 or keyboard 3, a hard disk 5 for non-volatile data storage, an optical disc drive 6, a communication interface (I / F) 7, and a monitor 8. Each component is connected to the others by a data bus. A CD-ROM (Compact Disc - Read Only Memory) 9 or other optical disc is mounted in the optical disc drive 6.

[0041] Processing in the computer system 200 is realized by each piece of hardware and software executed by the CPU 1. Such software may be pre-stored on the hard disk 5. Alternatively, the software may be stored on a CD-ROM 9 or other recording medium and distributed as a computer program. Or, the software may be provided as a downloadable application program by an information provider connected to the so-called Internet. Such software is read from the recording medium by an optical disc drive 6 or other reading device, or downloaded via the communication interface 7, and then temporarily stored on the hard disk 5. The software is then read from the hard disk 5 by the CPU 1 and stored in RAM 4 in the form of an executable program. The CPU 1 then executes the program.

[0042] The components constituting the computer system 200 shown in Figure 2 are common. Therefore, one of the essential parts of the technical concept relating to this disclosure can be said to be the software stored in RAM 4, hard disk 5, CD-ROM 9, and other recording media, or software that can be downloaded via a network. The recording media may include non-temporary, computer-readable data recording media. Since the operation of each hardware component of the computer system 200 is well known, a detailed explanation will not be repeated.

[0043] Furthermore, the recording medium is not limited to CD-ROMs, FDs (Flexible Disks), and hard disks, but may also include SSDs (Solid State Drives), magnetic tapes, optical discs (MO (Magnetic Optical Disc) / MD (Mini Disc) / DVD (Digital Versatile Disc)), IC (Integrated Circuit) cards (including memory cards), optical cards, mask ROMs, EPROMs (Electronically Programmable Read-Only Memory), EEPROMs (Electronically Erasable Programmable Read-Only Memory), flash ROMs, and other semiconductor memory media that permanently store programs.

[0044] The term "program" as used here includes not only programs that can be directly executed by the CPU, but also programs in source code format, compressed programs, encrypted programs, and so on.

[0045] <Procedure manual data registration process> Refer to Figure 3 to explain the registration of procedure manuals in a certain local government. Figure 3 is a flowchart showing an example of processing in systems 111, 121 and other computer systems 200 used by the local government.

[0046] In step S310, CPU1 accepts login input from a municipal employee. The user ID and password entered by the employee are compared against the user ID and password contained in the user data 142 of the business management system 100 for authentication. If the authentication process is successful, the employee can log in. Otherwise, the employee is prompted to re-enter their information within a predetermined limit and new input is accepted.

[0047] In step S320, CPU1 accepts the data input from the procedure manual and creates a procedure manual file. Details of the procedure manual file will be described later. In some situations, the procedure manual may be created in paper form by the local government 110. In this case, the staff member 112 of the local government 110 will input the contents of the procedure manual into system 111. CPU1 accepts the input of data for each item included in the procedure manual file. In this case, the input data is converted into a predetermined data format for the procedure manual file and stored in the procedure manual file.

[0048] In other situations, local governments may create procedure manuals in data format. In this case, the data of the procedure manual file may be uploaded from system 111 to the business management system 100. CPU 1 checks whether the data format of the procedure manual file is a data format specified in the business management system 100. If CPU 1 detects that the data format of the procedure manual file is not a data format specified in the business management system 100, it displays a message to that effect on monitor 8 and displays a message on monitor 8 prompting the input of a procedure manual file that conforms to the specified data format. If CPU 1 determines that the data format of the procedure manual file conforms to the specified data format, it moves control to step S330.

[0049] In step S330, CPU1 creates a procedure manual file from the input data, assigns a unique number to it in the business management system 100, and registers it in the database 140 as procedure manual data 141.

[0050] In step S340, CPU1 determines whether the setting to make the information public to other municipalities has been entered. This setting is determined, for example, by whether or not an instruction to make the information public has been entered in the public field provided on a predetermined input screen (for example, whether or not a check mark has been entered). In some situations, if the input of the procedure manual data has not been completed, the employee may wish to keep it private, so the setting may be set to "private". On the other hand, if an employee of a certain municipality has completed the input of the procedure manual data and the procedure manual data is treated as publicly available, that employee will not set it to "private". As a result, the procedure manual data becomes publicly available data and can be searched by the business management system 100. If CPU1 determines that the setting has been entered (YES in step S340), it terminates the process. In this embodiment, the public flag indicating the status of the setting is set to ON (public) by default, and if "private" is not set (YES in step S340), the public flag will be ON. Otherwise (NO in step S340), CPU1 switches control to step S350.

[0051] In step S350, CPU1 turns off the public flag, making the procedure document private. As a result, the procedure document data uploaded to the cloud area (=business management system 100) will no longer be made public to employees of other municipalities.

[0052] <Data structure> Referring to Figure 4, the data structure of the business management system 100 will be explained. Figure 4 is a diagram illustrating a specific example of the configuration of the database 140 provided by the business management system. The database 140 is configured on the hard disk 5 of the computer system 200 that implements the business management system 100.

[0053] Database 140 holds multiple tables. These multiple tables include tables 410, 420, and 430. Each table is created for each marker, which is one of the evaluation information items.

[0054] Each table contains multiple fields. These fields may include, for example, a logical name, a physical name, a data type, a "NotNull" field, a default field, and a remarks field. The logical name is a name recognizable to users or administrators of the business management system 100. The physical name is a name assigned to the logical name so that the computer system 200 can recognize it. The data type represents the type of data used for the physical name. NotNull specifies whether or not there is a NotNull constraint. The remarks field may contain supplementary explanations that can be understood by the user or administrator.

[0055] For example, if employee 112 of municipality 110 views business procedure information of another municipality 120 displayed on the system 111 they are using, and determines that the content of the business procedure information was helpful, employee 112 will input a "like" button, a face icon, or other markers indicating evaluation (evaluation information) to indicate that the information was helpful. Once employee 112 operates system 111 and inputs the evaluation information, system 111 sends the evaluation information to the business management system 100. Upon receiving the evaluation information, the business management system 100 generates a table 410 and adds the created table 410 to the database 140.

[0056] <Control Structure> The control structure of the business management system 100 will be described with reference to Figures 5 and 6. Figure 5 is a flowchart showing part of the processing performed by the CPU 1 of the computer system 200, which functions as the business management system 100. Figure 6 is a flowchart showing part of the processing performed in marker aggregation as evaluation information.

[0057] As shown in Figure 5, in step S510, CPU1 receives a procedure manual search instruction from a terminal (for example, systems 111 and 121) of the local government 110 and 120. For example, if employee 112 is operating system 111 at local government 110, and employee 112 presses the procedure manual search software key on the screen displayed on monitor 8 of system 111, the procedure manual search instruction is sent from system 111 to the business management system 100.

[0058] In step S515, CPU1 sends a search criteria input screen to the terminal that received the instruction. The screen of monitor 8 of system 111 switches to the input screen. When employee 112 enters the search criteria for extracting the procedure manual into the input screen, system 111 sends the search criteria to the business management system 100.

[0059] In step S520, CPU1 obtains the search conditions sent from the terminal (system 111).

[0060] In step S525, CPU1 accesses database 140 based on the search criteria and searches for the relevant procedure document from the procedure document data 141.

[0061] In step S530, CPU1 executes the marker aggregation process described later. Once this process is executed, the markers are aggregated by municipality or by user.

[0062] In step S535, CPU1 creates the search results screen. In step S540, CPU1 sends the search results screen to a terminal (for example, system 111). When system 111 receives the search results screen, monitor 8 of system 111 displays the search results screen. Employee 112 can view the results screen that matches the entered search criteria and can further select the desired procedure manual on the results screen. For example, when employee 112 performs an operation to specify the procedure manual they wish to view (for example, by checking a box or other selection operation), system 111 sends a selection instruction to the business management system 100 that includes the identification number of the procedure manual specified by that operation.

[0063] In step S545, CPU1 receives a selection instruction sent from system 111. CPU1 accesses database 140 and extracts the contents of the work procedure data selected by employee 112 from the procedure data 141.

[0064] In step S550, CPU1 sends a screen displaying the contents of the procedure manual to the terminal (system 111). In some cases, this screen is pre-stored in database 140. In other cases, this screen may be generated by CPU1. When system 111 receives the screen, monitor 8 displays the contents of the procedure manual. At this time, monitor 8 may display multiple work procedure manuals. In this case, employee 112 scrolls the screen to view the contents of each of the multiple work procedure manuals that match the search criteria.

[0065] Employee 112 can view the displayed content and determine whether it may be useful for improving the operations of their local government 110. If employee 112 finds a work procedure manual from another local government that may be useful for improving their operations, they can input a positive evaluation result, such as "useful" or "like," as evaluation information on the display screen of the manual. In this case, system 111 sends an instruction to the work management system 100 to assign the positive evaluation result to the work procedure manual.

[0066] In step S555, CPU1 receives an instruction from system 111 to add evaluation information to the procedure manual.

[0067] In step S560, CPU1 creates a table that defines how to assign the evaluation information.

[0068] Referring to Figure 6, in step S610, CPU1 identifies the first business procedure document as the target for marker aggregation.

[0069] In step S620, CPU1 obtains a procedure ID to identify the work procedure document.

[0070] In step S630, CPU1 performs a marker search. In step S640, CPU1 determines whether the aggregation method is on a municipality basis or on a user basis. Whether the aggregation method is on a municipality basis or on a user basis is determined based on the settings specified in system 111 by the user (employee 112) using the business management system 100. These settings are included in the search conditions sent from system 111 to the business management system 100. If CPU1 determines that the aggregation method is on a municipality basis, it switches control to step SS650. On the other hand, if CPU1 determines that the aggregation method is on a user basis, it switches control to step S660.

[0071] In step S650, CPU1 aggregates markers by municipality. For example, CPU1 searches for business procedure manuals with evaluation information attached by extracting the corresponding records from each table of business procedure manuals stored in database 140 using the municipality ID as the key.

[0072] In step S660, CPU1 associates the procedure ID with the marker number and temporarily stores it in the working area of ​​RAM4.

[0073] In step S670, CPU1 determines whether there is another business procedure document to be aggregated. This determination is made, for example, based on whether there is a procedure document for which a flag indicating completion of marker aggregation has not been assigned when multiple business procedure documents that satisfy the search criteria have been extracted. If CPU1 determines that there is another business procedure document (YES in step S670), it returns control to step S620. Otherwise (NO in step S670), CPU1 terminates control and returns control to the main process.

[0074] <Search Results> The search results screen will be explained with reference to Figures 7 to 9. Figure 7 shows an example of the initial screen of the search screen displayed on monitor 8 of the terminal (system 111, 121). Monitor 8 displays areas 710 and 720. Area 710 accepts the input of keywords representing the search conditions for the work procedure manual. Area 720 accepts the input of additional search conditions for refined searches. When the user clicks on area 720, a screen for entering those additional search conditions (Figure 8) is displayed.

[0075] Figure 8 illustrates a screen for entering additional search criteria displayed on monitor 8. When area 720 shown in Figure 7 is clicked, the screen shown in Figure 8 is displayed on monitor 8. More specifically, area 810 accepts input for refined search criteria. For example, when a check is entered in box 820 and "Helpful" is selected, the search criteria will be filtered to include work procedure manuals that have been rated as "Helpful" by other users. In this case, "Helpful" refers to work procedure manuals that have received positive ratings such as "Helpful" or "Like" from users of other municipalities who have viewed the contents of the manual.

[0076] Figure 9 shows the state in which the user can select a task from the search results for which they wish to view detailed procedure manuals. The user can select the task by checking the box 910. Furthermore, if the user presses the soft key 920 with at least one box 910 checked, the detailed procedure manual for the checked (=selected) task will expand and be displayed in a separate window. By viewing the contents of the detailed procedure manual displayed in this way, the user can learn more efficient ways of performing similar tasks.

[0077] <Assignment of evaluation information (markers)> The provision of evaluation information according to one embodiment will be described with reference to Figures 10 and 11. Figure 10 is a diagram showing a screen in which detailed information of the business selected in Figure 9 is disclosed. This detailed information screen includes areas 1010 and 1020.

[0078] Area 1010 accepts input to notify users (users from a different municipality than the one disclosing the work procedure manual) if they found the detailed information useful.

[0079] Area 1020 represents the number of ratings that have been given to the procedure manual so far. If multiple users have rated the same procedure manual as "helpful," the indicator displayed in Area 1020 (for example, a heart icon) will change according to the number of ratings. The number of ratings itself may also be displayed in other sections.

[0080] Figure 11 illustrates a screen that appears when evaluation information is provided. In the state shown in Figure 10, if a user from one municipality views detailed information on a work procedure manual for work performed by another municipality and decides it was "helpful," and touches or clicks the mark in area 1010 with a mouse (not shown), the display of that mark changes to mark 1110. Furthermore, icon 1120 in area 1020 indicates the extent to which the work procedure manual currently displayed on monitor 8 has been rated as "helpful" by a number of users. This allows a user seeing the work procedure manual for the first time to judge its approximate usefulness.

[0081] <Marker recording> The recording of markers will be explained with reference to Figures 12 and 13. Figure 12 is an example of the screen displayed on Monitor 8 before evaluation information is assigned to the selected work procedure manual. Figure 13 is an example of the screen displayed on Monitor 8 after evaluation information has been assigned to the selected work procedure manual.

[0082] As shown in Figure 12, Monitor 8 displays a list of services that match the search criteria entered by the user. Of these, as is clear from area 1210, the display format of the mark for the service "Periodontal Disease Screening" remains unchanged, indicating that no users have rated this service as "helpful."

[0083] Subsequently, as shown in Figure 11 above, if a user who has viewed the detailed information of the work procedure manual for the "periodontal disease examination" task determines that the detailed information was helpful, they touch or click the mark 1110 in area 1010. Information indicating that the task was evaluated as "helpful" is sent from the terminal used by the user (for example, system 111) to the work management system 100. Upon receiving this information, the work management system 100 accesses the database 140 and records the local government to which the user belongs, the user ID, and the date and time when the task was evaluated as "helpful" in table 410 of the work procedure manual.

[0084] Subsequently, other users may search for the work procedure manual and obtain the same search results. In that case, monitor 8 on the terminal used by the other user (for example, system 121) will display the search results with the already assigned "helpful" rating information reflected in the relevant work procedure.

[0085] For example, as shown in Figure 13, in area 1310 for the same task (periodontal disease screening) as shown in Figure 12, the display pattern (black) of one of the three marks (heart marks) is different from the display patterns (white) of the other marks. This means that the detailed information in the procedure manual for periodontal disease screening was not rated as "helpful" by any user at the time the screen in Figure 12 was displayed, but was later rated as "helpful" by a user. As a result, other users who see the screen displayed at a later time than when the screen in Figure 12 was displayed (Figure 13) can determine that the procedure manual for periodontal disease screening may be helpful.

[0086] Furthermore, if, in a different context, another user from the same municipality evaluates the same task as "helpful" using the same terminal (system 111) or a different terminal, information indicating that evaluation is transmitted to the business management system 100 from that same terminal or a different terminal, as in the case described above. Alternatively, if, in yet another context, a user from a different municipality evaluates the same task as "helpful" using a terminal (for example, system 121), information indicating that evaluation is transmitted to the business management system 100 from that same terminal or a different terminal, as in the case described above. In either case, upon receiving the information, the business management system 100 accesses the database 140 and records the municipality to which the user belongs, the user ID, and the date and time the user evaluated it as "helpful" in the table 410 of the work procedure manual, as in the case described above. In this way, each table in the database 140 accumulates evaluation information from each user, making it easier for users seeking more efficient work procedures to find more useful procedure manuals.

[0087] <Marker assignment, aggregation, and sorting> The assignment, aggregation, and sorting of evaluation information (markers) will be explained with reference to Figures 14 to 16. Figure 14 is an example of a screen displaying a list of tasks. Figure 15 is an example of a screen displaying the same list of tasks as a result of a search in a different context. Figure 16 is an example of a screen after sorting has been performed on the list shown in Figure 15.

[0088] As shown in Figure 14, at a certain point in time, monitor 8 displays screen 1400. Screen 1400 includes a list of tasks 1410. The list 1410 displays one or more tasks that match the search criteria entered in area 710. For example, task "test" has one marker assigned to it, meaning that this task has already been evaluated as "helpful" by other users.

[0089] Furthermore, if a significant number of users (for example, 11 to 50 users) rate other tasks (for example, test tasks such as issuing medical insurance cards to the elderly) as "helpful," the evaluation information from each user is also registered in the task management system 100. In other words, as explained with reference to Figure 10, when a user rates the task procedure manual as "helpful" on the screen displaying the detailed information of the selected task and touches area 1010, the evaluation information for that task is updated in the task management system 100.

[0090] Subsequently, when the user or another user performs a search again, the terminal (system 111,121) displays the search results on the screen based on the updated evaluation information.

[0091] Specifically, as shown in Figure 15, monitor 8 displays screen 1500. Screen 1500 includes list 1510. In area 1520 included in list 1510, the task "Test Task - Issuance of Medical Insurance Cards for the Elderly" is highlighted with two marks (heart symbols). This indicates that a considerable number of users (for example, 11 to 50 people) who viewed the detailed information of the procedure manual for that task evaluated the manual as helpful. According to screen 1500 shown in Figure 15, users can understand which tasks have been evaluated by how many users.

[0092] Furthermore, by pressing mark 1530, which accepts sorting instructions, users can sort tasks in order of the number of "helpful" ratings.

[0093] Specifically, as shown in Figure 16, screen 1600 displays the status of tasks after sorting in list 1610. Area 1620 displays tasks in descending order of the number of "helpful" ratings. In this state, the user can also sort the tasks by pressing mark 1630 in descending order of the number of "helpful" ratings.

[0094] <Select a work procedure manual that has been assigned a certain number of evaluation data points or more.> According to one embodiment, multiple searched business procedure manuals may be selectively displayed without all of them being shown. For example, the business management system 100 may cause systems 111 and 121 to display business procedure manuals in which the number of evaluation information items is above a predetermined threshold.

[0095] Therefore, with reference to Figure 17, an example of selective display of work procedure manuals will be explained. Figure 17 is a diagram illustrating one method of narrowing down and displaying work procedure manuals according to the number of evaluation information items.

[0096] In a given scenario, when a user logs into system 111 and enters search criteria, the CPU 1 of the business management system 100 extracts business procedure manuals that match the search criteria into RAM 4. Here, if the criterion for displaying a business procedure manual is that the number of markers (evaluation information) assigned by the user is greater than or equal to a predetermined number, the CPU 1 selects a business procedure manual that satisfies that criterion from the business procedure manuals extracted into RAM 4. For example, if the criterion is specified as 20 or more markers, the CPU 1 selects business procedure manuals D, B, and C and displays them on monitor 8 of system 111. This criterion may be specified by the user, or it may be set in the business management system 100 and can be changed by the user as appropriate.

[0097] <Select a work procedure manual from a municipality of similar size to your own.> Depending on the nature of the work, the procedures used in one municipality may not be directly applicable to the work performed in another municipality. For example, work procedures may differ depending on the size of the municipality (population, area, population density, etc.). Therefore, procedures that are useful in a municipality with similar characteristics may also be useful in another municipality.

[0098] Therefore, with reference to Figure 18, other forms of selective display of work procedure manuals will be explained. Figure 18 is a diagram illustrating the case in which work procedure manuals for a given task are selectively displayed according to population.

[0099] In a given scenario, the business management system 100 stores user attribute information in user data 142. This attribute information includes the user's ID, the ID of the local government to which the user belongs, and the size of that local government (population, area, etc.). Therefore, when a user logs into the business management system 100, the business management system 100 extracts business procedure manuals that match the search criteria, taking the user's attributes into consideration.

[0100] For example, if a user belonging to a municipality with a population of 100,000 logs into the business management system 100 from system 111, the business management system 100 retrieves information from user data 142 indicating that the municipality to which the logged-in user belongs has a population of 100,000. The CPU 1 of the business management system 100 extracts business procedure manuals that match the search criteria entered by the user and temporarily stores them in RAM 4. Furthermore, the CPU 1 refers to the user's attributes and selects business procedure manuals B and D from municipalities with a population size similar to that of the municipality to which the user belongs as targets for display. A similar size refers to a range defined by a certain margin, such as approximately plus or minus 20% of the population of the municipality to which the user belongs.

[0101] The business management system 100 generates screen data to display the selected business procedure manuals B and D, and sends the generated screen data to system 111. Upon receiving the screen data, system 111 displays business procedure manuals B and D on monitor 8. This allows users to search for business procedure manuals used by other municipalities of a similar size to their own, enabling them to view manuals that are easy to apply.

[0102] <Aggregating markers assigned by users in organizations of similar size> Refer to Figures 19 to 21 to explain other aspects. Figure 19 is a diagram showing the relationship between each user in each local government and each work procedure manual (Work Procedure Manual 1 to Work Procedure Manual 5) to which that user has marked (as helpful).

[0103] For example, User 1, belonging to Municipality A, has marked both Operation Procedure Manual 1 and Operation Procedure Manual 3 as "helpful." On the other hand, User 5, also belonging to Municipality A, has marked both Operation Procedure Manual 1 and Operation Procedure Manual 5.

[0104] Figure 20 illustrates an example of selecting a business procedure manual for a local government appropriate to the size of the local government to which a sixth user belongs when a sixth user logs into the business management system 100.

[0105] If the size of the municipality to which the 6th user belongs is 100,000 people, the business management system 100 reads the procedure manuals from the procedure manual data 141 that have been evaluated by other users belonging to municipalities of a similar size. As illustrated in Figure 19, the users belonging to municipalities of a similar size to the 6th user's are the 2nd user (Municipality B) and the 4th user (Municipality D). Therefore, the CPU 1 of the business management system 100 presents the 6th user with the procedure manuals that have been evaluated by the 2nd and 4th users. In the case of Figure 20, the 2nd, 3rd, and 4th procedure manuals are presented to the 6th user. Since the procedure manuals of municipalities of a similar size are displayed, the user is saved the trouble of excluding procedure manuals of municipalities of different sizes that may be deemed inappropriate for application.

[0106] Figure 21 illustrates how business procedure manuals are extracted when a user belonging to a local government of a different size logs into the business management system 100.

[0107] If the size of the municipality to which the 7th user belongs is 1 million people, the business management system 100 reads the procedure manuals from the procedure manual data 141 that have been evaluated by other users belonging to municipalities of a similar size. As illustrated in Figure 19, the users belonging to municipalities of a similar size to the one to which the 7th user belongs are the 1st user (Municipality A), the 3rd user (Municipality C), and the 5th user (Municipality A). Therefore, the CPU 1 of the business management system 100 presents the 7th user with the business procedure manuals that have been evaluated by the 1st user, the 3rd user, and the 5th user. In the case of Figure 21, the 1st business procedure manual, the 3rd business procedure manual, and the 5th business procedure manual are presented to the 7th user. In this case as well, since the business procedure manuals of municipalities of a similar size are displayed, the user is saved the trouble of excluding business procedure manuals of municipalities of different sizes that may be deemed inappropriate for application.

[0108] <Providing evaluation information at the municipal level> In the explanation above, if an individual user judged a particular work procedure manual to be "helpful," they would assign evaluation information (markers) to that manual. In other situations, evaluation information may be assigned at the organizational level (i.e., at the local government level, such as a city, town, or prefecture) rather than at the individual level.

[0109] Therefore, with reference to Figure 22, we will explain how evaluation information is assigned at the municipality level rather than at the individual user level. Figure 22 is an example of how evaluation information (markers) is assigned at the municipality level.

[0110] According to this embodiment, even if multiple users belonging to the same local government assign an evaluation of a certain work procedure manual, the business management system 100 will consider that the local government to which those multiple users belong has assigned the evaluation of the work procedure manual, and will create table 410 (Figure 4). In this case, table 410 will include information that identifies the local government.

[0111] For example, if an employee belonging to municipality 2200 uses system 111 to assign the "Helpful" rating to a work procedure manual used by another municipality for the first time, system 111 sends information to the business management system 100 indicating that the employee belonging to municipality 2200 has assigned the "Helpful" rating to the work procedure manual. The business management system 100 registers this information in table 410. Then, if another employee belonging to the same municipality 2200 views the same work procedure manual and assigns the "Helpful" rating, system 111 sends information to the business management system 100 indicating that the other employee has assigned the "Helpful" rating to the work procedure manual. Since the business management system 100 has recorded that municipality 2200 has assigned the rating to the work procedure manual based on the information received from the first employee, it does not update the municipality's rating based on the information received from the other employee belonging to the same municipality 2200. With this configuration, the business management system 100 can notify systems 111 and 121 of which local governments are evaluating the business procedure manual, thereby providing users (each employee) with an evaluation that is free from the influence of individual evaluations.

[0112] Furthermore, the business management system 100 can store individual evaluations by each user for each business procedure manual, in addition to the evaluation content by the local government 2200. Therefore, if the local government 2200 requests details of its evaluation (such as how many employees performed the evaluation, which departments' employees performed the evaluation, etc.) in other situations, the individual-level evaluation content may be provided as described above.

[0113] <Evaluation information is provided if the number exceeds a certain threshold.> In other contexts, instead of using the evaluation information of each user for the work procedure manual as the evaluation of the manual itself, a configuration may be adopted in which the work procedure manual is evaluated when a certain number or percentage of evaluation information is assigned to it.

[0114] Therefore, with reference to Figure 23, we will explain how work procedures are evaluated according to this other scenario. Figure 23 is a diagram illustrating one way in which evaluation information is assigned to work procedures when multiple employees belonging to a certain local government 2300 evaluate the work procedures.

[0115] Depending on the nature of the work, multiple employees from the same municipality (2300) may use the business management system (100) to view and individually evaluate the work procedures of other municipalities. In such cases, depending on the number of employees in the municipality (2300), the evaluation of the work procedures in other municipalities may not be accurately reflected. For example, if the municipality (2300) has 100,000 employees, and 1,000 employees assign evaluation information (markers), only 1% of employees would rate it as "helpful." Therefore, it may be preferable to use the ratio of the number of employees who evaluated the work procedures to the total number of employees in the municipality (2300) as the evaluation method, rather than the number of employees who evaluated them.

[0116] Therefore, the business management system 100, which follows this alternative scenario, may adopt a configuration that assigns evaluation information to a business procedure manual if a predetermined certain percentage or more of the 2,300 employees of the same local government evaluate the same business procedure manual as "helpful." This predetermined certain percentage can be, for example, 50% or 60%, and can be set by the administrator of the business management system 100 or by the users of the business management system 100. With this configuration, users can extract business procedure manuals that have received significant evaluations.

[0117] <Evaluation by the organization's representative> In a given situation, if a representative of a local government evaluates the operational procedures manual as "helpful," that evaluation may be transmitted to the operational management system 100 as an evaluation from that local government.

[0118] Therefore, with reference to Figure 24, a business management system 100 that follows the aforementioned other scenario will be described. Figure 24 is a diagram illustrating an example of how evaluation information is added to a business procedure manual X when a general employee and a representative evaluate the business procedure manual X in a certain local government 2400.

[0119] When the same work procedure manual X is rated as "helpful" by multiple users, the degree to which it is "helpful" may differ depending on the experience and position of the user who made the evaluation. For example, a new employee might rate all work procedure manuals from other municipalities as "helpful." Therefore, a business management system 100 that follows a certain procedure may consider work procedure manual X to be "helpful" if a representative of the municipality rates it as "helpful."

[0120] For example, if an inexperienced employee 2410 in municipality 2400 rates work procedure manual X as "helpful," employee 2410's ID, the ID of work procedure manual X, and the rating information are sent from system 111 to the business management system 100. The business management system 100 updates table 410 to record that work procedure manual X has been rated by the user (employee 2410). The same applies if employee 2420 rates work procedure manual X.

[0121] At this point, if the business management system 100 receives a search request from another municipality for a business procedure manual that has been evaluated by that municipality, business procedure manual X will not be included in the search results because it has not been evaluated by municipality 2400.

[0122] Subsequently, if Representative 2430 of Municipality 2400 rates the business procedure manual X as "helpful," then, as in the case described above, Representative 2430's ID, the ID of business procedure manual X, and the rating information are transmitted from Municipality 2400's terminal (e.g., systems 111, 121) to the business management system 100. The business management system 100 updates table 410 to record that the business procedure manual X has been rated by the representative user (Representative 2430).

[0123] Subsequently, if the business management system 100 receives a search request from another local government for a business procedure manual that has been evaluated by that local government, it can extract search results that include business procedure manual X. This allows the business procedure manuals that have been evaluated by the representative to be extracted.

[0124] <Aggregation on a user basis> In other situations, each user's evaluation of the work procedure manual A may be sent directly to the work management system 100, regardless of the user's attributes or position.

[0125] Figure 25 illustrates one scenario in which user evaluations are directly registered in the business management system 100. In a given scenario, if multiple users (employees), regardless of their affiliated municipality, evaluate business procedure manual A as "helpful," the ID of each user, the ID of the evaluated business procedure manual A, and the evaluation information are transmitted from system 111 to the business management system 100. As a result, the business management system 100 obtains evaluation information for each user, which is the smallest unit of evaluators, and updates the database 140 by associating it with the ID of each user who evaluated business procedure manual A. Since the business management system 100 has evaluation information at the smallest unit level, it can extract evaluation results at the user level who evaluated the business procedure manual.

[0126] <Switching aggregation units> In other situations, the business management system 100 may switch the unit by which it aggregates evaluation information for each business procedure manual. For example, the business management system 100 can switch between evaluation information by each user and evaluation information by an organization (e.g., local government).

[0127] Therefore, we will explain the other aspects with reference to Figure 26. Figure 26 is a diagram illustrating that the evaluation information held by the business management system 100 can be switched between user-based and municipality-based systems.

[0128] As mentioned above, the business management system 100 stores evaluation information from each user in the database 140. Therefore, this user-level evaluation information becomes the smallest unit of aggregation. Thus, if aggregation at a different unit than the user level, such as at the municipal level, is required, the business management system 100 can extract the aggregation result at the municipal level by aggregating the evaluation results of users belonging to that municipality.

[0129] <Targeting evaluations by specific users> Furthermore, in other contexts, only evaluation information from specific users may be included in searches by the business management system 100. For example, a business procedure manual that has been evaluated as "helpful" by the operator or person in charge of the business management system 100 in each local government may be included in searches by users in other local governments. For example, if the operator of the business management system 100 in each department of each local government is an employee who is familiar with the operations of that department, the evaluation by that employee may be more accurate than the evaluation by other employees who are not familiar with those operations. Therefore, a business procedure manual that has been evaluated as "helpful" by a specific user may be included in subsequent searches.

[0130] Therefore, we will explain another aspect of this matter by referring to Figure 27. Figure 27 is a diagram illustrating that only evaluation information by a specific user is subject to search by other users.

[0131] In a given situation, if employees 2710, 2711, and 2712 of local government X rate a certain work procedure manual as "helpful," the individual user evaluation information is transmitted to the business management system 100 and stored in the database 140. Furthermore, if employee 2710 among the users has the additional attribute of "operator," information about that attribute is also stored in the database 140.

[0132] Subsequently, when employees 2720, 2730, and 2740 of another municipality Y enter search criteria to search for work procedure manuals, the business management system 100 searches for work procedure manuals associated with the attribute "operator" in the evaluation information. Since the search retrieves work procedure manuals that have been evaluated as "useful" by specific users (for example, operators of the business management system 100, employees considered to be familiar with the work in question, etc.), the accuracy of searching for necessary work procedure manuals can be improved.

[0133] As described above, the business management system 100 stores evaluation information sent from each local government in the database 140, associating it with business procedure manuals and user IDs. The business management system 100 searches for business procedure manuals that meet the search criteria received from systems 111 and 121, and sends the search results to those systems 111 and 121. This allows users to easily obtain information on business procedure manuals from other local governments that are set to be shareable. In addition, users from different organizations can share business procedure information to the extent permitted.

[0134] The embodiments disclosed herein should be considered in all respects to be illustrative and not restrictive. The scope of the present invention is indicated by the claims rather than by the foregoing description, and all modifications within the meaning and scope equivalent to the claims are intended to be included. [Industrial applicability]

[0135] The disclosed technologies are available for use by companies, local governments, medical institutions, and other organizations that perform tasks similar to those performed by other organizations. [Explanation of symbols]

[0136] 1 CPU, 2 Mouse, 3 Keyboard, 4 RAM, 5 Hard disk, 6 Optical disc drive, 7 Communication interface, 8 Monitor, 9 CD-ROM, 100 Business management system, 101 Internet, 110, 120, 2200, 2300, 2400 Local government, 111, 121 System, 112, 122, 2410, 2420, 2710, 2711, 2712, 2720, 2730, 2740 Staff, 130 Business server, 131 Creation department, 132 Procedure manual data analysis department, 133 Procedure manual creation department, 134 Procedure manual search department, 135 Procedure manual comparison department, 136 Maintenance department, 140 Database, 141 Procedure manual data, 142 User data, 143 Local government data, 150 File server, 151 Original procedure manual, 152 Procedure format, 200 computer system, 410, 420, 430 tables, 710, 720, 810, 1010, 1020, 1210, 1310, 1520, 1620 areas, 820, 910 boxes, 920 soft keys, 1110 marks, 1120 icons, 1400, 1500, 1600 screens, 1410, 1510, 1610 lists, 1530, 1630 marks, 2430 representatives.

Claims

1. It is a business procedure information sharing system, A means of acquiring business procedure information that shows the procedures for tasks performed within an organization, A means for providing the user with information on the business procedures of multiple other organizations different from the organization to which the user belongs, The system includes an evaluation information assignment means for assigning evaluation information to a work procedure manual based on instructions from the user, and an aggregation means for aggregating evaluation information assigned by multiple users. The aggregation means aggregates the number of organizations to which the user to whom evaluation information is assigned belongs, and the business procedure information sharing system further... The system includes a determination means for determining that an organization has assigned evaluation information to business procedure information based on the fact that a predetermined percentage of users relative to the total number of users belonging to the organization have assigned evaluation information. The aforementioned means of provision is a business procedure information sharing system that provides business procedure information to which evaluation information has been assigned by the aforementioned organization.

2. It is a business procedure information sharing system, A means of acquiring business procedure information that shows the procedures for tasks performed within an organization, A means for providing the user with information on the business procedures of multiple other organizations different from the organization to which the user belongs, The system includes an evaluation information assignment means for assigning evaluation information to a work procedure manual based on instructions from the user, and an aggregation means for aggregating evaluation information assigned by multiple users. The aggregation means aggregates the evaluation information on an organizational basis, and the business procedure information sharing system further aggregates the evaluation information on an organizational basis. The system includes a determination means for determining that an organization has provided evaluation information based on the fact that a representative user of the organization has provided evaluation information. The aforementioned provisioning means is a business procedure information sharing system that provides business procedure information to which evaluation information has been assigned by the aforementioned representative user.

3. The business procedure information sharing system according to claim 1 or 2, wherein the providing means provides the user with the aggregated results of evaluation information attached to the business procedure information.

4. The aforementioned means of providing information is a means of displaying business procedure information on a terminal viewed by a user, and the business procedure information is displayed in order of the amount of evaluation information assigned to it, as described in claim 1 or 2.

5. The business procedure information sharing system according to claim 1 or 2, wherein the providing means selects business procedure information to be provided to the user according to the aggregation status of evaluation information and provides the selected business procedure information to the user.

6. Furthermore, the means of obtaining information on the size of each organization are provided. The business procedure information sharing system according to claim 1 or 2, wherein the providing means narrows down the business procedure information of other organizations of a similar size to the organization to which the user belongs, and provides the narrowed-down business procedure information.

7. Furthermore, the means of obtaining information on the size of each organization are provided. The business procedure information sharing system according to claim 1 or 2, wherein the aggregation means aggregates evaluation information provided by users of organizations of a similar size to the organization of the user who intends to provide business procedure information.

8. The business procedure information sharing system according to claim 2, wherein aggregating the evaluation information by organizational unit includes aggregating the number of organizations to which the user who assigned the evaluation information belongs.

9. The business procedure information sharing system according to any one of claims 1 to 6, wherein the aggregation means aggregates the evaluation information on a per-user basis.

10. The business procedure information sharing system according to claim 9, wherein the aggregation means is switchable between aggregation by organizational unit and aggregation by user unit.

11. The business procedure information sharing system according to any one of claims 1 to 10, wherein the aggregation means aggregates only evaluation information assigned by a specific user.

12. A method for sharing information on work procedures, The computer obtains business procedure information that shows the steps of the work performed within the organization, The computer provides the user with information on the business procedures of several other organizations different from the organization to which the user belongs. The computer includes an evaluation information assignment means for assigning evaluation information to a work procedure manual based on instructions from a user, and a step for aggregating evaluation information assigned by multiple users. The aggregation step includes a step of aggregating the number of organizations to which the user to whom evaluation information is assigned belongs, and the method further includes The computer includes a step in which it determines that an organization has assigned evaluation information to business procedure information based on the fact that a predetermined percentage of users relative to the total number of users belonging to the organization have assigned evaluation information. A method for sharing work procedure information, the steps provided include providing work procedure information to which evaluation information has been assigned by the organization.

13. A method for sharing information on work procedures, The computer obtains business procedure information that shows the steps of the work performed within the organization, The computer provides the user with information on the business procedures of several other organizations different from the organization to which the user belongs. The computer includes an evaluation information assignment means for assigning evaluation information to a work procedure manual based on instructions from a user, and a step for aggregating evaluation information assigned by multiple users. The aggregation step includes a step of aggregating the evaluation information at the organizational level, and the method further includes The computer includes a step in which it determines that the organization has provided evaluation information based on the fact that a representative user of the organization has provided the evaluation information. The aforementioned step includes a step of providing business procedure information to which evaluation information has been assigned by the representative user, and is a method for sharing business procedure information.

14. A program for sharing business procedure information with a computer, wherein the program is provided to the computer, Steps to obtain business procedure information that shows the procedures for tasks performed within the organization, The steps include providing the user with information on the business procedures of several other organizations different from the organization to which the user belongs, Based on user instructions, the system executes an evaluation information assignment means that assigns evaluation information to the work procedure manual, and a step that aggregates the evaluation information assigned by multiple users. The aggregation step includes a step of aggregating the number of organizations to which the user to whom evaluation information is assigned belongs, and the program further provides the computer with: The system performs a step in which it determines that an organization has added evaluation information to business procedure information based on the fact that a predetermined percentage of users relative to the total number of users belonging to the organization have added evaluation information. The program includes a step of providing business procedure information to which evaluation information has been assigned by the organization.

15. A program for sharing business procedure information with a computer, wherein the program is provided to the computer, Steps to obtain business procedure information that shows the procedures for tasks performed within the organization, The steps include providing the user with information on the business procedures of several other organizations different from the organization to which the user belongs, Based on user instructions, the system executes an evaluation information assignment means that assigns evaluation information to the work procedure manual, and a step that aggregates the evaluation information assigned by multiple users. The aggregation step includes a step of aggregating the evaluation information on an organizational basis, and the program further includes the computer, The organization will perform the step of determining that it has provided evaluation information based on the fact that a representative user of the organization has provided the evaluation information. The program includes a step of providing business procedure information to which evaluation information has been assigned by the representative user.

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