System and method for handling a call request

Abstract

The present disclosure relates to a system (105) and a method (500) for handling a call request. The system (105) and the method (500) more particularly relates to the call request processing in a business telephony environment of an enterprise unit (110) based on parameters and service defined by the system (105) when the enterprise unit is registered in to the system (105). The system (105) is configured to process the call request based on the defined parameters and service. The system (105) includes a transceiver module (220) and a call request handler module (225) for receiving and processing the call request received from a User Equipment (120) of the enterprise unit (110). The method (500) includes various steps for handling the call request which are to be executed by the system (105).

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