Fulfillment monitoring method and apparatus for cross-border logistics, and device, storage medium and product

Abstract

A fulfillment monitoring method and apparatus for cross-border logistics, and a device, a storage medium and a product. The fulfillment monitoring method for cross-border logistics comprises: acquiring a cross-border transaction order from a cross-border transaction platform (S110); acquiring a cross-border logistics trajectory on the basis of a cross-border logistics tracking number of the cross-border transaction order in an international freight forwarding agent platform (S120); and acquiring user-defined abnormal fulfillment information of the cross-border logistics, and on the basis of the user-defined abnormal fulfillment information and the cross-border logistics trajectory, performing fulfillment monitoring on the cross-border transaction order (S130).

Description

Cross-border logistics performance monitoring method, device, equipment, storage medium and product

[0001] The present application claims priority to the Chinese patent application No. 202410890197.4 filed on July 04, 2024 with the China Patent Office, the content of which is incorporated herein by reference in its entirety. TECHNICAL FIELD

[0002] The present application relates to the technical field of data processing, for example, to a cross-border logistics performance monitoring method, device, equipment, storage medium and product. BACKGROUND

[0003] While the domestic e-commerce industry is becoming mature and stable, cross-border e-commerce industry is slowly emerging and beginning to flourish. Most of the disputes faced by cross-border e-commerce are logistics disputes. International logistics has the characteristics of relatively high product value and higher transportation cost. If the logistics situation of the goods can be grasped in time, the loss of e-commerce can be recovered as much as possible.

[0004] Due to the rapid development of e-commerce and logistics industry in China, the real-time tracking and inquiry of packages based on mainstream logistics platforms has basically formed, and users can query logistics information according to the order number. However, in the aspect of cross-border e-commerce logistics, it is often the case that packages cannot be tracked in time after they leave the country. Even if the e-commerce platform queries the corresponding website according to the order number, it may not be able to track the logistics information. This is because international logistics is different from domestic logistics. International freight forwarding agencies often undertake the work of collecting goods, and the number of international freight forwarding agencies is large, and the capacity of freight forwarding agencies is uneven, which makes it difficult to track the logistics track and discover abnormal performance behavior of international freight forwarding platform in time, causing unnecessary loss to e-commerce platform.

[0005] SUMMARY

[0006] The present application provides a cross-border logistics performance monitoring method, device, equipment, storage medium and product to solve the problem of difficult to discover abnormal performance behavior of international freight forwarding platform in time for cross-border logistics. By combining cross-border transaction orders and cross-border logistics track, and monitoring the performance behavior of transaction goods based on self-defined abnormal performance information, cross-border transaction orders with abnormal performance behavior can be discovered in time, and unnecessary loss caused by abnormal logistics can be reduced.

[0007] The present application provides a cross-border logistics performance monitoring method, comprising:

[0008] obtaining cross-border transaction orders from a cross-border transaction platform;

[0009] acquire the cross-border logistics track according to the cross-border logistics number of the cross-border transaction order in the international freight forwarding platform;

[0010] acquire custom abnormal performance information of the cross-border logistics, and perform performance monitoring on the cross-border transaction order according to the custom abnormal performance information and the cross-border logistics track.

[0011] The embodiment of the present application further provides a performance monitoring device of cross-border logistics, comprising:

[0012] a transaction order acquisition module configured to acquire a cross-border transaction order from a cross-border transaction platform;

[0013] a logistics track acquisition module configured to acquire a cross-border logistics track according to a cross-border logistics number of the cross-border transaction order in the international freight forwarding platform;

[0014] a performance monitoring module configured to acquire custom abnormal performance information of the cross-border logistics, and perform performance monitoring on the cross-border transaction order according to the custom abnormal performance information and the cross-border logistics track.

[0015] The embodiment of the present application further provides an electronic device, comprising:

[0016] at least one processor; and

[0017] a memory connected with the at least one processor in communication; wherein,

[0018] the memory stores a computer program executable by the at least one processor, and the computer program is executed by the at least one processor to enable the at least one processor to execute the performance monitoring method of cross-border logistics according to any embodiment of the present application.

[0019] The embodiment of the present application further provides a computer readable storage medium, which stores computer instructions, and the computer instructions are used to enable a processor to execute the performance monitoring method of cross-border logistics according to any embodiment of the present application.

[0020] The embodiment of the present application further provides a computer program product comprising a computer program, and the computer program is executed by a processor to implement the performance monitoring method of cross-border logistics according to any embodiment of the present application. BRIEF DESCRIPTION OF DRAWINGS

[0021] FIG. 1 is a flowchart of a performance monitoring method of cross-border logistics according to an embodiment of the present application;

[0022] FIG. 2 is a flowchart of a performance monitoring method of cross-border logistics according to an embodiment of the present application;

[0023] Fig. 3 is a structural schematic diagram of a cross-border logistics performance monitoring device according to an embodiment of the present application;

[0024] Fig. 4 is a structural schematic diagram of an electronic device for implementing a cross-border logistics performance monitoring method according to an embodiment of the present application. DETAILED DESCRIPTION

[0025] The technical solutions in the embodiments of the present application will be described below with reference to the drawings in the embodiments of the present application. The described embodiments are only a part of the embodiments of the present application, not all the embodiments.

[0026] The terms "first", "second", and the like in the specification and claims of the present application and the above-described drawings are used to distinguish similar objects, and do not necessarily indicate a specific order or sequence. The data used in this way can be interchanged under appropriate circumstances, so that the embodiments of the present application described herein can be implemented in an order other than those illustrated or described herein. In addition, the terms "include" and "have" and any variations thereof are intended to cover non-exclusive inclusion, for example, a process, method, system, product, or device that includes a series of steps or units does not have to be limited to the listed steps or units, but can include other steps or units not listed or inherent to the process, method, product, or device.

[0027] In the cross-border e-commerce transaction scenario, the consumer can choose an international freight agent cooperating with the cross-border transaction platform to transport the goods during shopping on the e-commerce platform, or the international freight agent can entrust an actual carrier to transport the goods. However, since the cross-border transportation is often long-distance and may pass through multiple different countries and regions, the cross-border logistics track is often long and may involve multiple languages or transportation standards. The cross-border transaction platform needs to query the cross-border logistics track through the logistics number one by one, and even if the cross-border logistics track is obtained, it is difficult to quickly capture effective information therefrom. More importantly, it is unrealistic for the cross-border transaction platform to obtain the cross-border logistics track one by one or in batches to artificially judge whether the international freight agent platform is normally performing the contract, and it is often not until the consumer inquires, complains, or applies for a refund that it is discovered that the cross-border transaction platform has caused a large number of disputes and economic losses.

[0028] The embodiments of the present application aim to solve the problem that the cross-border e-commerce and other user groups have difficulty in discovering abnormal performance of cross-border logistics. By combining cross-border transaction orders and cross-border logistics information, the embodiments of the present application determine abnormal performance of transaction goods based on cross-border logistics information, monitor the performance, facilitate timely discovery of cross-border transaction orders with abnormal performance, and reduce unnecessary losses caused by abnormal logistics. The technical solutions of the present application will be described below in conjunction with embodiments.

[0029] Embodiment one

[0030] FIG. 1 is a flowchart of a cross-border logistics performance monitoring method according to an embodiment of the present application. The embodiment can be applied to the monitoring of cross-border logistics performance of a transaction order. The method can be executed by a cross-border logistics performance monitoring device. The cross-border logistics performance monitoring device can be implemented in the form of hardware and / or software. The cross-border logistics performance monitoring device can be configured in an electronic device. As shown in FIG. 1, the method comprises the following steps.

[0031] S110, obtaining a cross-border transaction order from a cross-border transaction platform.

[0032] The cross-border transaction platform is configured to provide cross-border transaction services for consumers and provide transportation services for goods after the consumers complete the transaction. When the delivery address specified by the consumer is within the territory, an intra-border transaction order is generated. When the delivery address specified by the consumer is outside the territory, a cross-border transaction order is generated. The cross-border transaction order can be understood as a transaction order involving cross-border delivery. The cross-border transaction order can include order number, transaction time, transaction item quantity, quantity and type, transaction amount, delivery address, consumer remarks and other service information.

[0033] For example, the cross-border logistics performance monitoring device obtains the cross-border transaction order from the cross-border transaction platform according to the preset requirements after obtaining the authorization of the cross-border transaction platform. The preset requirements can be customized by the cross-border e-commerce or selected in the setting options provided by the user interface of the performance monitoring device.

[0034] For example, the cross-border transaction order is obtained from the cross-border transaction platform according to a preset time period (such as every hour, every day or every week), or the cross-border transaction order is obtained from the cross-border transaction platform when a new cross-border transaction order is generated in the cross-border transaction platform.

[0035] S120, obtaining a cross-border logistics track according to the cross-border logistics number in the international freight forwarding platform.

[0036] The international freight forwarding platform refers to a platform that accepts the consignor or consignee of import and export goods, handles international freight transportation and related business (customs declaration, handover, warehousing, allocation, inspection, packaging, transfer, booking, etc.) on behalf of the consignor or in its own name, and charges a fee. The cross-border logistics number is a number generated by the international freight forwarding platform for each cross-border freight transaction, and is fed back after accepting the consignment of the cross-border transaction platform or the consumer, so that the cross-border transaction platform or the consumer can query the freight information through the cross-border logistics number. The international freight forwarding platform has a broad concept in this embodiment, and the international freight forwarding platform can itself act as an actual logistics carrier platform to transport goods, or can entrust other actual logistics carrier platforms to transport goods.

[0037] After the cross-border logistics number is generated, the monitoring process of the cross-border logistics performance monitoring device is automatically entered. After the cross-border transaction platform obtains the cross-border transaction order, the cross-border transaction order corresponding to the cross-border logistics number is queried, and the cross-border logistics track corresponding to the cross-border logistics number is searched in the database provided by the international freight forwarding platform according to the cross-border logistics number.

[0038] In an optional embodiment, the cross-border logistics track is obtained according to the cross-border logistics number in the international freight forwarding platform, including: obtaining the order number from the cross-border transaction order, and obtaining the delivery status of the transaction goods corresponding to the order number; in the case that the transaction goods are in the delivered state, obtaining the cross-border logistics number of the order number in the international freight forwarding platform; and querying the cross-border logistics track in the international freight forwarding platform according to the cross-border logistics number.

[0039] In an optional embodiment, the cross-border logistics track is obtained according to the cross-border logistics number corresponding to the cross-border transaction order from the international freight forwarding platform, including: obtaining the order number from the cross-border transaction order, and obtaining the delivery status of the transaction goods corresponding to the order number; in the case that the transaction goods are in the delivered state, obtaining the cross-border logistics number of the order number in the international freight forwarding platform; and searching the cross-border logistics track corresponding to the cross-border logistics number in all international logistics carrier platforms connected to the international freight forwarding platform according to the cross-border logistics number.

[0040] S130, obtain the custom exception performance information of cross-border logistics, and perform performance monitoring on the cross-border transaction order according to the custom exception performance information and the cross-border logistics track.

[0041] The self-defined abnormal delivery information refers to information that is self-defined by a user for an abnormal delivery situation. The self-defined abnormal delivery information can include an abnormal delivery condition and an abnormal delivery type.

[0042] For example, the self-defined abnormal delivery information set by the user for cross-border logistics is acquired, data analysis is performed on the acquired cross-border logistics track, and it is determined whether the cross-border logistics track has an abnormal delivery according to the self-defined abnormal delivery information. For a cross-border transaction order that has an abnormal delivery, the abnormal delivery type can also be determined.

[0043] In addition, in order to facilitate the cross-border e-commerce to quickly obtain the delivery situation of the cross-border transaction order, it can be marked on the cross-border transaction order whether there is an abnormal delivery. For a cross-border transaction order that has an abnormal delivery, the abnormal delivery behavior is marked.

[0044] In this embodiment, the user (generally a cross-border e-commerce) sets the self-defined abnormal delivery information based on the demand, which can meet the different delivery demands of the cross-border e-commerce for different consumers, different transaction items and different regions. Moreover, the cross-border e-commerce does not need to manually obtain the logistics track according to the cross-border logistics order number. After the cross-border transaction order generates the cross-border logistics order number, the logistics track of the cross-border transaction order is automatically tracked, and the abnormal delivery behavior of the cross-border transaction order is determined according to the self-defined abnormal delivery information and the cross-border logistics track. This can help the cross-border e-commerce to timely discover the abnormal delivery behavior of the cross-border transaction order from the cross-border logistics track corresponding to a large number of cross-border transaction orders, facilitate the cross-border e-commerce to timely intervene in the processing of the order with the abnormal delivery, and try to recover the loss of the cross-border e-commerce and the consumer.

[0045] The technical scheme of the embodiment of the present application obtains a cross-border transaction order from a cross-border transaction platform, obtains a cross-border logistics track according to a cross-border logistics order number of the cross-border transaction order in an international freight forwarding platform, obtains self-defined abnormal delivery information of the cross-border logistics, and performs delivery monitoring on the cross-border transaction order according to the self-defined abnormal delivery information and the cross-border logistics track. The cross-border transaction order and the cross-border logistics track are combined, and the delivery behavior of the cross-border transaction order is monitored based on the self-defined abnormal delivery information. This solves the problem that the user group such as the cross-border e-commerce has difficulty in timely discovering the abnormal delivery situation of the cross-border logistics, facilitates the timely discovery of the cross-border transaction order with the abnormal delivery behavior, and reduces unnecessary loss caused by abnormal logistics.

[0046] Embodiment two

[0047] Fig. 2 is a flowchart of a cross-border logistics performance monitoring method according to an embodiment of the present application. The embodiment is based on the above-mentioned embodiment and limits the performance monitoring of the cross-border transaction order according to the self-defined abnormal performance information and the cross-border logistics track. The method comprises the following steps.

[0048] As shown in Fig. 2, the method comprises the following steps.

[0049] S210, obtaining a cross-border transaction order from a cross-border transaction platform.

[0050] S220, obtaining a cross-border logistics track according to a cross-border logistics waybill number of the cross-border transaction order in an international freight forwarding platform.

[0051] In an optional embodiment, the cross-border logistics track is obtained according to the cross-border logistics waybill number of the cross-border transaction order in the international freight forwarding platform, which comprises the following steps.

[0052] S221, obtaining an order number from the cross-border transaction order and obtaining a delivery status of a transaction item corresponding to the order number.

[0053] S222, in the case that the transaction item is in a delivery status, obtaining a cross-border logistics waybill number of the transaction item in the international freight forwarding platform.

[0054] S223, obtaining all international logistics carrier platforms connected to the international freight forwarding platform.

[0055] S224, searching for a cross-border logistics track corresponding to the cross-border logistics waybill number in all the international logistics carrier platforms.

[0056] The order number is a number uniquely identifying a transaction order after a transaction is completed on the cross-border transaction platform. The delivery status of the transaction item is a waiting-for-delivery status or a delivered status. The delivered status can include a delivered-and-waiting-for-pickup status or a picked-up status. The cross-border logistics waybill number is a number uniquely identifying a freight package provided by the international freight forwarding platform when the international freight forwarding platform receives a commission from the cross-border transaction platform to provide freight service for the transaction item. The international logistics carrier number is a number uniquely identifying a freight package provided by an international logistics carrier actually responsible for transporting the package under the commission of the international freight forwarding platform.

[0057] Exemplarily, the cross-border transaction platform generates order transaction information including an order number after completing a transaction. If the delivery status of the transaction item is a waiting-for-delivery status, the order number does not temporarily exist a corresponding cross-border logistics number. If the delivery status of the transaction item is a delivered status, the order number exists a corresponding cross-border logistics number. Therefore, the cross-border logistics performance monitoring device obtains a cross-border transaction order from the cross-border transaction platform, obtains an order number from the cross-border transaction order, and queries a delivery status of a transaction item corresponding to the order number in a data system of the cross-border transaction platform. In the case that the transaction item is in the delivered status, a cross-border logistics number corresponding to the transaction item in the international freight forwarding platform is obtained.

[0058] In an actual international freight environment, the international freight forwarding platform only handles international freight transportation and related businesses for the principal, but does not directly take charge of the freight transportation, but entrusts a third-party international logistics carrier to undertake the actual freight transportation business. Therefore, it is difficult for the cross-border e-commerce to query the cross-border logistics track in the international freight forwarding platform using the cross-border logistics number provided by the international freight forwarding platform, or the queried cross-border logistics track has a great lag, which is difficult to guarantee the timeliness of the cross-border logistics track.

[0059] In view of the above problems, after obtaining the cross-border logistics number corresponding to the order number, the embodiment obtains all international logistics carrier platforms connected by the international freight forwarding platform, and finds the cross-border logistics track corresponding to the cross-border logistics number in all the international logistics carrier platforms, so as to obtain the cross-border logistics track of the transaction item corresponding to the order number.

[0060] Exemplarily, the execution mode of obtaining all international logistics carrier platforms connected by the international freight forwarding platform and finding the cross-border logistics track corresponding to the cross-border logistics number in all the international logistics carrier platforms can be: obtaining a data table, the data table including: address information of all international logistics carrier platforms connected by the international freight forwarding platform; under the condition that the authorization of the international freight forwarding platform and each international logistics carrier platform is obtained, traversing the address information in the data table, and jumping to the corresponding international logistics carrier platform according to the address information, querying the cross-border logistics track in the international logistics carrier platform according to the cross-border logistics number, until the cross-border logistics track of the cross-border logistics number, i.e. the cross-border logistics track of the transaction item, is found.

[0061] By using the cross-border logistics number to find the cross-border logistics track in all international logistics carrier platforms connected by the international freight forwarding platform, the embodiment can directly obtain the cross-border logistics track of the transaction item from the third-party international logistics carrier actually carrying the transaction item, guarantee the timeliness and accuracy of the cross-border logistics track, and avoid the phenomenon that the cross-border logistics track cannot be queried according to the cross-border logistics number, or the cross-border logistics track cannot be found.

[0062] S230, obtaining the customized abnormal fulfillment information of the cross-border logistics.

[0063] In an embodiment, the customized manner of the customized abnormal fulfillment information can include: the fulfillment monitoring device shows prompt information of the abnormal fulfillment to the user through the user interface, so that the user selects from the existing options or inputs a value within a preset range in the input box based on the prompt information; or the user can also add new abnormal fulfillment information.

[0064] For example, the customized abnormal fulfillment information includes: a general parcel that has not been shipped for more than 5 hours after being shipped is determined as a shipment state timeout; a parcel that has no new logistics track for more than 0096 hours after being received is determined as a logistics stagnation; a parcel that is timed from delivery and has not been signed for more than 7 days is determined as a signature timeout; a parcel that is damaged during transportation is determined as a damaged and lost piece.

[0065] S240, determining the abnormal fulfillment condition and the abnormal fulfillment type according to the customized abnormal fulfillment information.

[0066] The abnormal fulfillment condition can be understood as a condition that needs to be met by the abnormal fulfillment behavior. The abnormal fulfillment type refers to the type of the abnormal fulfillment behavior, and the abnormal fulfillment type at least includes: a timeout fulfillment behavior, a signature abnormal behavior, a transit abnormal behavior, and a damaged and lost piece behavior. The timeout fulfillment behavior can include: online timeout, pickup timeout, signature timeout, transit timeout, and total time from shipment to signature timeout, etc.; the signature abnormal behavior can include: not signing according to the specified requirements (such as signing by oneself, signing at a specified time and address); the transit abnormal behavior can include: not transiting at a specified required transit station and transit stagnation, etc.; the damaged and lost piece behavior can include: parcel loss, parcel damage, and transaction item damage, etc.

[0067] For example, after obtaining the customized abnormal fulfillment information, the abnormal fulfillment condition and the abnormal fulfillment type corresponding to the abnormal fulfillment behavior are parsed from the customized abnormal fulfillment information.

[0068] For example, the way of determining the abnormal fulfillment condition and the abnormal fulfillment type of the abnormal fulfillment behavior according to the customized abnormal fulfillment information can be: determining the information input in the input box or selection box for the user to input the abnormal fulfillment condition as the abnormal fulfillment condition, and determining the information input in the input box or selection box for the user to input the abnormal fulfillment type as the abnormal fulfillment type; or it can also be: performing text extraction and analysis on the customized abnormal fulfillment information input by the user to obtain the abnormal fulfillment condition and the abnormal fulfillment type. The abnormal fulfillment condition can be in the form of a regular expression or other forms.

[0069] S250, determining the cross-border logistics state of the transaction item according to the cross-border logistics track.

[0070] The cross-border logistics state can be understood as the state of the cross-border transaction article in the logistics process, for example, can include: the transportation state of the transaction article and the state of the transaction article itself. The transportation state of the transaction article can be understood as the current transaction article reaching a transportation node, such as a to-be-picked article, a picked article, a transfer, a to-be-signed delivery, a signed delivery, a refused delivery, a return to a warehouse, etc. It can also be entering a country, a region or a transfer warehouse, or leaving a country, a region or a transfer warehouse. The state of the transaction article itself can include: damage or pollution of the transaction article, or pollution or damage of the package of the transaction article.

[0071] For example, after obtaining the cross-border logistics track, the cross-border logistics track is analyzed to mine the cross-border logistics state from the cross-border logistics track. For example, the analysis process of the cross-border logistics track can include language translation, keyword extraction, semantic analysis and semantic matching, etc.

[0072] The cross-border logistics track often contains complex and redundant track information, and there is often a language barrier in the cross-border logistics track, which makes it difficult for users to quickly and directly obtain effective logistics information from the cross-border logistics track, and it is more difficult to determine abnormal performance behavior from it. This embodiment can simply and clearly obtain the logistics state of the transaction article at each transportation node by analyzing the cross-border logistics state from the cross-border logistics track, which facilitates the determination of cross-border transaction orders with abnormal performance behavior.

[0073] In an optional embodiment, the cross-border logistics state of the transaction article is determined according to the cross-border logistics track, including: keyword extraction is performed on the cross-border logistics track to obtain track keywords; the track keywords are subjected to semantic analysis to obtain the cross-border logistics state corresponding to the track keywords.

[0074] For example, after obtaining the cross-border logistics track of the cross-border transaction order, the track keywords in the cross-border logistics track are extracted, and the track keywords are subjected to semantic analysis such as semantic matching and synonym replacement to obtain the cross-border logistics state corresponding to the cross-border transaction order.

[0075] S260, determining the abnormal performance behavior of the cross-border transaction order according to the abnormal performance condition, the abnormal performance type and the cross-border logistics state.

[0076] The abnormal performance behavior can be understood as a behavior that does not perform normally, for example, can include: a timeout performance behavior, a broken piece behavior, a signed delivery abnormal behavior and a transfer abnormal behavior, etc. a behavior that does not perform according to the regulations.

[0077] In an example, the manner of determining the abnormal performance behavior of the cross-border transaction order according to the abnormal performance condition, the abnormal performance type and the cross-border logistics state can be: determining the cross-border transaction order corresponding to the cross-border logistics state that hits any abnormal performance condition as the cross-border transaction order with abnormal performance; and determining the abnormal performance behavior of the cross-border transaction order with abnormal performance according to the abnormal performance type. For example, the cross-border logistics state of the cross-border transaction order is damage, the abnormal performance condition includes damage, refusal, wrong signing or returning to the warehouse, and the corresponding abnormal performance type is the damage and loss behavior, it is determined that the cross-border transaction order has abnormal performance, and the abnormal performance behavior is the damage and loss behavior.

[0078] In an example, the manner of determining the abnormal performance behavior of the cross-border transaction order according to the abnormal performance condition, the abnormal performance type and the cross-border logistics state can be: determining the duration of the cross-border logistics state, matching the abnormal performance condition according to the duration of the cross-border logistics state, determining the cross-border transaction order corresponding to the cross-border logistics state that hits any abnormal performance condition and has a duration greater than or equal to the self-defined duration in the abnormal performance condition as the cross-border transaction order with abnormal performance, and determining the abnormal performance behavior of the cross-border transaction order with abnormal performance according to the abnormal performance type.

[0079] For example, if the cross-border logistics state of the cross-border transaction order is delivery, and the delivery state duration is 5 hours, the hit abnormal performance condition is that the package is not online after 5 hours, and the corresponding abnormal performance type is the online timeout behavior, it is determined that the cross-border transaction order has abnormal performance, and the abnormal performance behavior is the online timeout behavior. If the cross-border logistics state of the cross-border transaction order is package damage, and the hit abnormal performance condition is package damage or loss, and the corresponding abnormal performance type is the damage and loss behavior, it is determined that the cross-border transaction order has abnormal performance, and the abnormal performance behavior is the damage and loss behavior.

[0080] S270, marking the abnormal performance behavior of the cross-border transaction order according to the abnormal performance type.

[0081] For example, for the cross-border transaction order with abnormal performance, the abnormal performance behavior of the cross-border transaction order is marked according to the abnormal performance type, so that the abnormal performance type of the cross-border logistics state of the order can be quickly obtained directly on the cross-border transaction order, and the order with abnormal performance can be conveniently intervened and processed.

[0082] In an optional embodiment, the obtaining the cross-border transaction order from the cross-border transaction platform comprises: obtaining monitoring subscription information; and obtaining the cross-border transaction order corresponding to the monitoring subscription information from the cross-border transaction platform; and the monitoring subscription information comprises at least one of transaction order information, delivery information, receipt information and freight information.

[0083] The monitoring subscription information refers to information subscribed by a user for monitoring the logistics status of a cross-border transaction order. The monitoring subscription information includes at least one of transaction order information, shipping information, receipt information, and freight information. For example, the transaction order information can include an order number, an order time, a transaction item amount, a type, or a brand; the shipping information can include a shipping time, a shipping party name, or a shipping warehouse name; the receipt information can include a receipt country or region, a receipt time, or a receipt party name; and the freight information can include an international freight agent platform, an international logistics carrier platform, or a freight transit station.

[0084] In this embodiment, a cross-border e-commerce can select a transaction order that needs to be monitored for performance status by configuring monitoring subscription information on a cross-border transaction platform. The performance monitoring device of cross-border logistics obtains a cross-border transaction order corresponding to the monitoring subscription information from the cross-border transaction platform.

[0085] In an embodiment, the way of obtaining the cross-border transaction order corresponding to the monitoring subscription information from the cross-border transaction platform can be generating a query statement according to the monitoring subscription information, querying the database of the cross-border transaction platform according to the query statement, and obtaining the cross-border transaction order corresponding to the monitoring subscription information; or can be obtaining all cross-border transaction orders with updated data from the cross-border transaction platform, performing data filtering on the obtained cross-border transaction orders according to the monitoring subscription information, and obtaining the cross-border transaction order corresponding to the monitoring subscription information.

[0086] In an optional embodiment, after the cross-border transaction order is monitored for performance according to the custom abnormal performance information and the cross-border logistics track, the method further includes performing data analysis on the abnormal performance behavior of the cross-border transaction order according to the monitoring subscription information, and forming an abnormal performance order report.

[0087] In an optional embodiment, after the abnormal performance behavior of the cross-border transaction order is determined according to the custom abnormal performance information and the cross-border logistics track, the method further includes performing data analysis on the abnormal performance behavior of the cross-border transaction order according to the monitoring subscription information, and forming an abnormal performance order report.

[0088] In the method for monitoring performance of cross-border logistics provided in the embodiment, the corresponding cross-border transaction order is automatically obtained from the cross-border transaction platform according to the monitoring subscription information; the cross-border logistics track is obtained according to the cross-border logistics number of the cross-border transaction order in the international freight forwarding platform; the custom abnormal performance information of the cross-border logistics is obtained, and the abnormal performance condition and the abnormal performance type are determined according to the custom abnormal performance information; the cross-border logistics state of the transaction goods is determined according to the cross-border logistics track; the abnormal performance behavior of the cross-border transaction order is determined according to the abnormal performance condition, the abnormal performance type and the cross-border logistics state; the abnormal performance behavior of the cross-border transaction order is marked according to the abnormal performance type; the abnormal performance behavior of the cross-border transaction order is analyzed according to the monitoring subscription information, and the abnormal performance order report is formed. The process of data analysis can include mathematical statistical analysis and big data analysis using an artificial intelligence model.

[0089] For example, the way of analyzing the abnormal performance behavior of the cross-border transaction order according to the monitoring subscription information to form the abnormal performance order report can be that the abnormal performance behavior of the cross-border transaction order is statistically analyzed according to the monitoring subscription information to form a statistical analysis data table or a data graph, such as a performance information statistical table of a brand transaction good or a statistical graph of abnormal performance rates of different international freight forwarding platforms.

[0090] The technical scheme of the embodiment of the application obtains the cross-border transaction order from the cross-border transaction platform; obtains the cross-border logistics track according to the cross-border logistics number of the cross-border transaction order in the international freight forwarding platform; obtains the custom abnormal performance information of the cross-border logistics; determines the abnormal performance condition and the abnormal performance type of the abnormal performance behavior according to the custom abnormal performance information; determines the cross-border logistics state of the transaction goods according to the cross-border logistics track; and determines the abnormal performance behavior of the cross-border transaction order according to the abnormal performance condition, the abnormal performance type and the cross-border logistics state. The cross-border transaction order and the cross-border logistics track are combined, and the performance behavior of the cross-border transaction order is monitored based on the custom abnormal performance information, so that the cross-border transaction order with abnormal performance behavior can be found in time, and unnecessary loss caused by abnormal logistics can be reduced.

[0091] Embodiment three

[0092] Fig. 3 is a structural schematic diagram of a device for monitoring performance of cross-border logistics provided in embodiment three of the application. As shown in Fig. 3, the device includes a transaction order obtaining module 310, a logistics track obtaining module 320 and a performance monitoring module 330.

[0093] The transaction order obtaining module 310 is configured to obtain the cross-border transaction order from the cross-border transaction platform;

[0094] The logistics track acquisition module 320 is configured to acquire a cross-border logistics track according to a cross-border logistics waybill number of the cross-border transaction order in the international freight forwarding platform.

[0095] The performance monitoring module 330 is configured to acquire custom abnormal performance information of the cross-border logistics, and perform performance monitoring on the cross-border transaction order according to the custom abnormal performance information and the cross-border logistics track.

[0096] The technical scheme of the embodiment of the application acquires a cross-border transaction order from a cross-border transaction platform, acquires a cross-border logistics track according to a cross-border logistics waybill number of the cross-border transaction order in an international freight forwarding platform, acquires custom abnormal performance information of the cross-border logistics, and performs performance monitoring on the cross-border transaction order according to the custom abnormal performance information and the cross-border logistics track, combines the cross-border transaction order and the cross-border logistics track, and monitors the performance of the cross-border transaction order based on the custom abnormal performance information, so as to facilitate the timely discovery of a cross-border transaction order with abnormal performance, and reduce unnecessary losses caused by abnormal logistics.

[0097] Optionally, the performance monitoring module 330 includes:

[0098] The custom unit is configured to determine abnormal performance conditions and abnormal performance types according to the custom abnormal performance information, and the abnormal performance types at least include: overtime performance behavior, signature abnormal behavior, transfer abnormal behavior, and damage and loss behavior.

[0099] The logistics state determination unit is configured to determine a cross-border logistics state of a transaction item according to the cross-border logistics track.

[0100] The performance behavior determination unit is configured to determine an abnormal performance behavior of the cross-border transaction order according to the abnormal performance conditions, the abnormal performance types, and the cross-border logistics state.

[0101] The performance behavior marking unit is configured to mark the abnormal performance behavior of the cross-border transaction order according to the abnormal performance types.

[0102] Optionally, the logistics state determination unit is configured to:

[0103] Perform keyword extraction on the cross-border logistics track to obtain track keywords;

[0104] Perform semantic analysis on the track keywords to obtain a cross-border logistics state corresponding to the track keywords.

[0105] Optionally, the logistics track acquisition module 320 is configured to:

[0106] Acquire an order number from the cross-border transaction order, and acquire a delivery state of a transaction item corresponding to the order number.

[0107] In the case that the transaction item is in a shipping state, acquiring a cross-border logistics order number of the transaction item in the international freight forwarding platform;

[0108] Acquiring all international logistics carrier platforms connected by the international freight forwarding platform;

[0109] Finding a cross-border logistics track corresponding to the cross-border logistics order number in all the international logistics carrier platforms.

[0110] Optionally, the transaction order acquisition module 310 is configured to:

[0111] Acquiring monitoring subscription information; the monitoring subscription information includes at least one of transaction order information, shipping information, receiving information and freight information;

[0112] Acquiring a cross-border transaction order corresponding to the monitoring subscription information from the cross-border transaction platform.

[0113] Optionally, the device further comprises:

[0114] A report generation module configured to perform data analysis on an abnormal performance behavior of the cross-border transaction order according to the monitoring subscription information after performing performance monitoring on the cross-border transaction order according to the self-defined abnormal performance information and the cross-border logistics track, and form an abnormal performance order report.

[0115] The cross-border logistics performance monitoring device provided by the embodiments of the present application can perform the cross-border logistics performance monitoring method provided by any of the embodiments of the present application, and has the corresponding function modules and effects of the performing method.

[0116] Embodiment four

[0117] FIG. 4 shows a structural schematic diagram of an electronic device 10 that can be used to implement the embodiments of the present application. The electronic device is intended to represent a variety of forms of digital computers, such as a laptop computer, a desktop computer, a workstation, a personal digital assistant, a server, a blade server, a mainframe computer, and other suitable computers. The electronic device can also represent a variety of forms of mobile devices, such as a personal digital processing, a cellular phone, a smart phone, a wearable device (such as a helmet, glasses, a watch, etc.), and other similar computing devices. The components shown herein, their connections and relationships, and their functions, are merely examples and are not intended to limit the implementations described and / or claimed in this document.

[0118] As shown in FIG. 4, the electronic device 10 includes at least one processor 11, and a memory, such as a Read-Only Memory (ROM) 12, a Random Access Memory (RAM) 13, etc., which is communicatively connected to the at least one processor 11, wherein the memory stores computer programs that can be executed by the at least one processor 11, and the processor 11 can perform various appropriate actions and processes according to the computer programs stored in the ROM 12 or loaded from the storage unit 18 to the RAM 13. In the RAM 13, various programs and data required for the operation of the electronic device 10 can also be stored. The processor 11, the ROM 12, and the RAM 13 are connected to each other through a bus 14. An Input / Output (I / O) interface 15 is also connected to the bus 14.

[0119] Various components in the electronic device 10 are connected to the I / O interface 15, including an input unit 16, such as a keyboard, a mouse, etc., an output unit 17, such as various types of displays, a loudspeaker, etc., a storage unit 18, such as a magnetic disk, an optical disk, etc., and a communication unit 19, such as a network card, a modem, a wireless communication transceiver, etc. The communication unit 19 allows the electronic device 10 to exchange information / data with other devices through a computer network, such as the Internet, and / or various telecommunication networks.

[0120] The processor 11 can be various general-purpose and / or special-purpose processing components with processing and computing capabilities. Some examples of the processor 11 include a Central Processing Unit (CPU), a Graphics Processing Unit (GPU), various specialized Artificial Intelligence (AI) computing chips, various processors running machine learning model algorithms, a Digital Signal Processor (DSP), and any appropriate processor, controller, microcontroller, etc. The processor 11 performs various methods and processes described above, such as the cross-border logistics compliance monitoring method.

[0121] In some embodiments, the method for monitoring performance of cross-border logistics can be implemented as a computer program tangibly embodied in a computer readable storage medium, e.g., storage unit 18. In some embodiments, part or all of the computer program can be loaded onto the electronic device 10 via the ROM 12 and / or the communication unit 19. When the computer program is loaded onto the RAM 13 and executed by the processor 11, one or more steps of the method for monitoring performance of cross-border logistics described above can be performed. Alternatively, in other embodiments, the processor 11 can be configured to perform the method for monitoring performance of cross-border logistics by any other suitable means, e.g., by means of firmware.

[0122] Various implementations of the systems and techniques described above can be realized in digital electronic circuitry, integrated circuitry, a field programmable gate array (FPGA), an application specific integrated circuit (ASIC), a complex programmable logic device (CPLD), a System on Chip (SOC), a complex programmable logic device (CPLD), computer hardware, firmware, software, and / or combinations thereof. These various implementations can include implementation in one or more computer programs that are executable and / or interpretable on a programmable system including at least one programmable processor, which can be special or general purpose, coupled to receive data and instructions from, and to transmit data and instructions to, a storage system, at least one input device, and at least one output device.

[0123] In some embodiments, the method for monitoring the performance of cross-border logistics can be implemented as a computer program, which is invisibly contained in a computer program product, and the computer program implements the method for monitoring the performance of cross-border logistics of the present application when executed by a processor. The computer program product can be understood as a software product that mainly realizes the solution of the present application through the computer program. The computer program for implementing the method of the present application can be written in any combination of one or more programming languages. These computer programs can be provided to the processor of a general-purpose computer, a special-purpose computer, or other programmable data processing apparatus, so that the computer programs make the functions / operations specified in the flowcharts and / or block diagrams be implemented when executed by the processor. The computer program can be executed entirely on a machine, partially on a machine, partially on a machine as a separate software package, and partially on a remote machine, or entirely on a remote machine or server.

[0124] In the context of the present application, the computer-readable storage medium can be a tangible medium that can contain or store the computer programs for use by or in connection with an instruction execution system, apparatus, or device. The computer-readable storage medium can include electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the above. Alternatively, the computer-readable storage medium can be a machine-readable signal medium. The machine-readable storage medium includes an electrical connection based on one or more wires, a portable computer disk, a hard disk, RAM, ROM, an erasable programmable read-only memory (EPROM), a flash memory, an optical fiber, a compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. The storage medium can be a non-transitory storage medium.

[0125] To provide for interaction with a user, the systems and techniques described here can be implemented on an electronic device having a display device (e.g., a Cathode Ray Tube (CRT) or Liquid Crystal Display (LCD) monitor) for displaying information to the user and a keyboard and a pointing device (e.g., a mouse or a trackball) by which the user can provide input to the electronic device. Other kinds of devices can be used to provide for interaction with a user as well; for example, feedback provided to the user can be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user can be received in any form, including acoustic, speech, or tactile input.

[0126] The systems and techniques described here can be implemented in a computing system that includes a back end component (e.g., as a data server), or that includes a middleware component (e.g., an application server), or that includes a front end component (e.g., a user computer having a graphical user interface or a Web browser through which a user can interact with an implementation of the systems and techniques described here), or any combination of such back end, middleware, or front end components. The components of the system can be interconnected by any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include a local area network (LAN), a wide area network (WAN), block chain network, and the Internet.

[0127] The computing system can include clients and servers. A client and server are generally remote from each other and typically interact through a communication network. The relationship of client and server arises by virtue of computer programs running on the respective computers and having a client-server relationship to each other. A server can be a cloud server, also known as a cloud computing server or cloud host, which is a host product in the cloud computing service system, to solve the defects of large management difficulty and weak business scalability in traditional physical host and Virtual Private Server (VPS) services.

[0128] The steps shown above can be reordered, added to, or deleted from, using the various forms of flow. For example, the steps described in the present application can be executed in parallel, can be executed sequentially, or can be executed in different orders, as long as the desired results of the technical solutions of the present application can be achieved, and the present application does not limit this.

[0129] The above embodiments are not intended to limit the scope of the present application. Various modifications, combinations, sub-combinations, and alternatives can be made based on design and other factors within the scope of the present application.

Claims

1. A method for monitoring performance of cross-border logistics, comprising: obtaining a cross-border transaction order from a cross-border transaction platform; obtaining a cross-border logistics track according to a cross-border logistics number of the cross-border transaction order in an international freight forwarding platform; obtaining custom abnormal performance information of cross-border logistics, and monitoring performance of the cross-border transaction order according to the custom abnormal performance information and the cross-border logistics track.

2. The method of claim 1, wherein, The monitoring performance of the cross-border transaction order according to the custom abnormal performance information and the cross-border logistics track comprises: determining an abnormal performance condition and an abnormal performance type according to the custom abnormal performance information, wherein the abnormal performance type comprises: overtime performance behavior, abnormal signing behavior, abnormal transfer behavior and damage and loss behavior; determining a cross-border logistics state of transaction goods according to the cross-border logistics track; determining an abnormal performance behavior of the cross-border transaction order according to the abnormal performance condition, the abnormal performance type and the cross-border logistics state; labeling the abnormal performance behavior of the cross-border transaction order according to the abnormal performance type.

3. The method of claim 2, wherein, The determining a cross-border logistics state of transaction goods according to the cross-border logistics track comprises: extracting keywords from the cross-border logistics track to obtain track keywords; performing semantic analysis on the track keywords to obtain a cross-border logistics state corresponding to the track keywords.

4. The method of claim 1, wherein, The obtaining a cross-border logistics track according to a cross-border logistics number of the cross-border transaction order in an international freight forwarding platform comprises: obtaining an order number from the cross-border transaction order, and obtaining a shipping state of transaction goods corresponding to the order number; in a case where the transaction goods are in a shipping state, obtaining a cross-border logistics number of the transaction goods in the international freight forwarding platform; obtaining all international logistics carrier platforms connected to the international freight forwarding platform; finding a cross-border logistics track corresponding to the cross-border logistics number in all the international logistics carrier platforms.

5. The method of claim 1, wherein, The obtaining a cross-border transaction order from a cross-border transaction platform comprises: obtaining monitoring subscription information, wherein the monitoring subscription information comprises at least one of transaction order information, shipping information, receiving information and freight information; obtaining a cross-border transaction order corresponding to the monitoring subscription information from the cross-border transaction platform.

6. The method of claim 5, wherein, After the monitoring performance of the cross-border transaction order according to the custom abnormal performance information and the cross-border logistics track, the method further comprises: performing data analysis on the abnormal performance behavior of the cross-border transaction order according to the monitoring subscription information to form an abnormal performance order report.

7. A device for monitoring performance of cross-border logistics, comprising: a transaction order obtaining module configured to obtain a cross-border transaction order from a cross-border transaction platform; a logistics track obtaining module configured to obtain a cross-border logistics track according to a cross-border logistics number of the cross-border transaction order in an international freight forwarding platform; a performance monitoring module configured to obtain custom abnormal performance information of cross-border logistics, and monitor performance of the cross-border transaction order according to the custom abnormal performance information and the cross-border logistics track.

8. An electronic device, comprising: at least one processor; and ​ a memory connected with the at least one processor in communication; wherein the memory stores a computer program executable by the at least one processor, and the computer program is executed by the at least one processor to enable the at least one processor to perform the cross-border logistics performance monitoring method of any one of claims 1 to 6.

9. A computer readable storage medium, wherein, The computer readable storage medium stores computer instructions for causing a processor to implement the cross-border logistics performance monitoring method of any one of claims 1 to 6 when executed by the processor.

10. A computer program product, wherein, The computer program product comprises a computer program which, when executed by a processor, implements the cross-border logistics performance monitoring method according to any one of claims 1 to 6.

Images