Care support system, care support method, and program

Abstract

To provide a care support system, a care support method, and a program for providing a care service more suitable for a user.SOLUTION: A care support system includes: a care user information acquisition unit which acquires, regarding care user information indicating a care user who uses a care service provided by a care business operator, first care user information which can be obtained when the care user receives the care service from the care business operator, and second care user information which can be obtained when the care user is at home without receiving the care service from the care business operator; an analysis unit which analyzes the condition of the care user, for each care user, based on at least one of the acquired first and second care user information; and an output control unit which outputs information which is obtained based on at least one of the care user information and a result of the analysis so as to be browsed by the care business operator.SELECTED DRAWING: Figure 4

Description

[Technical Field]

[0001] The present invention relates to a care support system, a care support method, and a program. [Background technology]

[0002] Traditionally, care services such as day care and home care (visiting care) have been provided by care providers according to the care plan of the user. In recent years, various technologies have been proposed to provide care services that are more suitable for the user.

[0003] For example, Patent Document 1 below discloses a technology for realizing a nursing care recreation service that can achieve higher satisfaction for both the nursing care provider who provides the nursing care service and the user who is the recipient of the care. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Publication No. 2023-54619 Summary of the Invention [Problem to be solved by the invention]

[0005] Nursing care providers may collect data about users when providing nursing care services. By analyzing and utilizing the collected data, it is expected that more appropriate nursing care services can be provided to users. However, many nursing care providers have not been able to utilize the collected data due to reasons such as being too busy or lacking skills.

[0006] In view of the above-mentioned problems, an object of the present invention is to provide a care support system, a care support method, and a program that can provide a more suitable care service to a user. [Means for solving the problem]

[0007] In order to solve the above-mentioned problems, a care support system according to one embodiment of the present invention is a care support system comprising: a care user information acquisition unit that acquires care user information indicating information about a care user who uses care services provided by a care provider, including first care user information that can be acquired when the care user is receiving the care services from the care provider and second care user information that can be acquired when the care user is at home and not receiving the care services from the care provider; an analysis unit that analyzes the condition of the care user for each care user based on at least one of the acquired first care user information and the second care user information; and an output control unit that outputs output information obtained based on at least one of the care user information and the analysis results so that the care provider can view it.

[0008] A care support method according to one embodiment of the present invention is a care support method executed by a computer, including: a care user information acquisition process for acquiring care user information indicating information about a care user who uses care services provided by a care provider, including first care user information that can be acquired when the care user is receiving the care services from the care provider and second care user information that can be acquired when the care user is at home and not receiving the care services from the care provider; an analysis process for analyzing the condition of each care user based on at least one of the acquired first care user information and the second care user information; and an output control process for outputting output information obtained based on at least one of the care user information and the analysis results so that it can be viewed by the care provider.

[0009] A program according to one embodiment of the present invention is a program that causes a computer to function as: a care user information acquisition means that acquires care user information indicating information about a care user who uses care services provided by a care provider, including first care user information that can be acquired when the care user is receiving the care services from the care provider and second care user information that can be acquired when the care user is at home and not receiving the care services from the care provider; an analysis means that analyzes the condition of each care user based on at least one of the acquired first care user information and the second care user information; and an output control means that outputs output information obtained based on at least one of the care user information and the analysis results in a form that can be viewed by the care provider. [Effects of the Invention]

[0010] According to the present invention, it is possible to provide nursing care services that are more suitable for users. [Brief explanation of the drawings]

[0011] [Figure 1] FIG. 1 is a diagram showing an overview of a care support service according to an embodiment of the present invention. [Figure 2] 1 is a block diagram illustrating an example of the configuration of a care support system according to an embodiment of the present invention. [Figure 3] FIG. 2 is a block diagram illustrating an example of a functional configuration of a matching support server according to the present embodiment. [Figure 4] 2 is a block diagram showing an example of a functional configuration of a care plan creation support server according to the present embodiment. FIG. [Figure 5] FIG. 2 is a block diagram illustrating an example of a functional configuration of a monitoring support server according to the present embodiment. [Figure 6] FIG. 10 is a sequence diagram showing an example of the flow of a matching support process in the care support system according to the present embodiment. [Figure 7] 10 is a sequence diagram showing an example of the flow of a care plan creation support process in the care support system according to this embodiment. FIG. [Figure 8] FIG. 10 is a sequence diagram showing an example of the flow of a monitoring support process in the care support system according to the present embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0012] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

[0013] <1. Overview of nursing care support services> An overview of the nursing care support service according to this embodiment will be described with reference to Fig. 1. Fig. 1 is a diagram showing an overview of the nursing care support service according to this embodiment. The nursing care support service SA shown in Figure 1 is a service that supports the provision of nursing care services by nursing care businesses and provider businesses.

[0014] A care provider is a business that provides care services to care users. Care providers in this embodiment are, for example, day care providers and in-home care providers. Hereinafter, care services provided by day care providers will be referred to as "day care services," and care users who use day care services will be referred to as "day care users." Furthermore, services provided by in-home care providers will be referred to as "in-home care services," and care users who use in-home care services will be referred to as "in-home care users."

[0015] Day care service providers are businesses that provide day care services to day care users at day care facilities. Day care service providers provide day care services such as day rehabilitation (day care) and day care (day service) to day care users. Day rehabilitation mainly involves rehabilitation. Day care mainly involves assistance with bathing, eating, toileting, functional training, and sometimes recreational activities.

[0016] An in-home care provider is a business that provides in-home care services to in-home care users at their own homes. For example, an in-home care provider may provide home visit care as an in-home care service. Home visit care mainly involves assistance with bathing, eating, toileting, etc., as well as assistance with daily life such as cleaning, laundry, and cooking.

[0017] A provider is a business that provides services for nursing care services to nursing care providers. Providers include, for example, private companies, content holders, service providers, and manufacturers. Below, we will explain an example in which the provider is a business that provides recreational activities for nursing care services to day care providers (hereinafter also referred to as "nursing care recreation provider").

[0018] Day care providers, in-home care providers, and care recreation providers use the care support platform PF to use the care support service SA. The care support platform PF is a platform with functions to share information between providers and use that information to provide services. Through the nursing care support platform PF, care recreation providers can receive a place to provide services and the data required for doing so from day care providers, and can provide services to day care providers. Day care service providers can provide a place for providing services and the data required to provide such services to care recreation providers via the care support platform PF, and can receive services from the care recreation providers. This allows day care service providers to provide services provided by care recreation providers to day care users at their day care facilities. Day care service providers can also receive services from the care support platform PF by providing data to the care support platform PF. This allows day care service providers to provide services that are more suitable for day care users. By providing data to the care support platform PF, home care providers can receive services from the care support platform PF. Data collected and provided at the home of the home care user is also used to provide these services. This allows home care providers to provide more appropriate services to home care users. The care support platform PF has functions for providing services to each business operator, such as a matching support function, a care plan creation support function, and a monitoring support function.

[0019] The matching support function is a function for providing services that streamline the daily work of day care providers, such as preparing and implementing recreational activities. For example, the matching support function provides support for matching day care providers with care recreation providers. This function allows day care providers to search for care recreation providers registered on the care support platform PF that offer recreational activities tailored to the day care users who use their day care facility, and request them to provide recreational activities. This makes it easy for day care providers to find and order recreational activities that are suitable for implementation at their day care facility. Meanwhile, care recreation providers can search for day care providers that are suitable for the recreational activities they can provide from among the day care providers registered on the care support platform PF. This allows care recreation providers to market to day care providers that are likely to place orders with them, increasing their chances of receiving orders. In addition, with regard to recreational content, in addition to recreational activities provided by care recreation providers, the platform also has pre-prepared recreational content, which can be used without using the matching function.

[0020] The nursing care plan creation support function is a function for providing a service that utilizes acquired data to streamline the work of creating nursing care plans. For example, the nursing care plan creation support function provides a function to support the creation of nursing care plans by day care providers and in-home care providers. This function allows each nursing care provider to receive recommendations on items to include in the nursing care plan based on the condition of the care recipient. This allows each nursing care provider to easily and efficiently create nursing care plans that are more suitable for the care recipient in accordance with changes in the care recipient's condition.

[0021] The monitoring support function is a function for providing a service that streamlines the work of home care providers in monitoring home care recipients. For example, the monitoring support function provides a function to support home care providers in monitoring home care recipients. This function allows home care providers to check visualized information on the home care recipient's condition in real time even when they are not visiting the home of the recipient. This allows home care providers to monitor the home care recipient's condition even when they are not visiting the home of the recipient. Furthermore, if home care providers are able to discover signs of changes in the home care recipient's condition through monitoring, they can prevent a deterioration in the home care recipient's health condition, level of care required, etc.

[0022] <2. Nursing care support system configuration> The nursing care support service according to this embodiment has been described above. Next, the configuration of the nursing care support system according to this embodiment will be described with reference to Fig. 2. Fig. 2 is a block diagram showing an example of the configuration of the nursing care support system according to this embodiment.

[0023] The care support system 1 shown in Fig. 2 is a system for operating the care support service SA described with reference to Fig. 1. As shown in Fig. 2, the care support system 1 includes a day care provider terminal 10, an at-home care provider terminal 20, a care recreation provider terminal 30, ICT equipment 40 (ICT: Information and Communication Technology), a matching support server 50, a care plan creation support server 60, a monitoring support server 70, a provider DB server 80 (DB: Data Base), and a care user DB server 90. In addition, the matching support server 50, the care plan creation support server 60, the monitoring support server 70, the provider DB server 80, and the care user DB server 90 are also servers for realizing the functions of the care support platform PF described with reference to Figure 1.

[0024] The terminals, devices, and servers shown in Fig. 2 are communicably connected via a network, which may be configured to transmit and receive information, such as a LAN (Local Area Network), a WAN (Wide Area Network), a telephone network (such as a mobile phone network or a landline telephone network), a regional IP (Internet Protocol) network, or the Internet.

[0025] (1) Day care provider terminal 10 The day care provider terminal 10 is a terminal used by a day care provider. The day care provider terminal 10 is, for example, a mobile terminal such as a smartphone or a tablet terminal, or a PC (Personal Computer). The day care provider terminal 10 is communicably connected to the care support platform PF via a network.

[0026] (2) Home care provider terminal 20 The home care provider terminal 20 is a terminal used by the home care provider. The home care provider terminal 20 is, for example, a mobile terminal such as a smartphone or a tablet terminal, or a PC. The home care provider terminal 20 is communicably connected to the care support platform PF via a network.

[0027] (3) Care recreation provider terminal 30 The nursing care recreation provider terminal 30 is a terminal used by a nursing care recreation provider. The nursing care recreation provider terminal 30 is, for example, a mobile terminal such as a smartphone or tablet terminal, or a PC. The nursing care recreation provider terminal 30 is connected to the nursing care support platform PF via a network so as to be able to communicate with the nursing care support platform PF.

[0028] (4) ICT equipment 40 The ICT device 40 is a device installed in the home of an at-home care user to acquire information about the at-home care user. The ICT device 40 is installed mainly to acquire care user information (second care user information) that can be acquired when the care user is at home and not receiving care services from a care provider. Note that the ICT device 40 may also acquire care user information (first care user information) that can be acquired when the care user is at home and receiving care services from a care provider.

[0029] The ICT devices 40 are, for example, a sleep sensor, a weight scale, a blood pressure monitor, a human presence sensor, a smart electricity meter, etc. The sleep sensor acquires sleep data of the home care recipient as care recipient information, for example, by using sensing waves, etc. The weight scale acquires, for example, weight data of the home care recipient as care recipient information. The blood pressure monitor acquires, for example, blood pressure data of the home care recipient as care recipient information. The human presence sensor acquires, for example, data on the number of times the home care recipient has gone to the toilet and the number of times they have gone out, etc., as care recipient information. The smart electricity meter acquires, for example, behavioral data of the home care recipient as care recipient information. This makes it possible to visualize the sleep, weight, number of times the home care recipient has gone to the toilet, the number of times they have gone out, behavior, etc., of the home care recipient. The type of ICT device 40 installed in the home of the home care user is not limited to this example.

[0030] The ICT device 40 is communicably connected to the care support platform PF via a network. The ICT device 40 transmits the acquired care user information to the care support platform PF, for example, via a gateway in the home of the home care user.

[0031] (5) Matching support server 50 The matching support server 50 is a server that executes processing to support matching between day care service providers and care recreation service providers. The matching support server 50 is configured with one or more servers (for example, cloud servers). The matching support server 50 is communicably connected to the day care service provider terminal 10 and the care recreation service provider terminal 30 via a network.

[0032] (6) Nursing care plan creation support server 60 The care plan creation support server 60 is a server that executes processing to support the creation of care plans by care providers. The care plan creation support server 60 is configured with one or more servers (for example, cloud servers). The care plan creation support server 60 is communicably connected to the day care provider terminal 10 and the home care provider terminal 20 via a network.

[0033] (7) Monitoring support server 70 The monitoring support server 70 is a server that executes processing to support the care provider in monitoring the care user. The monitoring support server 70 is configured with one or more servers (for example, cloud servers). The monitoring support server 70 is communicably connected to the day care provider terminal 10 and the home care provider terminal 20 via a network.

[0034] (8) Operator DB Server 80 The provider DB server 80 is a database that stores information about providers. The information about providers includes, for example, care provider information that indicates information about care providers, and provider information that indicates information about provider providers.

[0035] The care provider information is information indicating the attributes of care users belonging to each care facility, such as the level of care required. The care provider information is input by each care provider from their terminal and transmitted to the care support platform PF. The provider DB server 80 acquires and registers (stores) the care provider information received by the care support platform PF from the terminal of each care provider.

[0036] The provider information is information indicating the services provided by each provider establishment, such as details of recreational activities. The provider information is input by each provider establishment from its terminal and transmitted to the care support platform PF. The provider DB server 80 acquires and registers (stores) the provider information received by the care support platform PF from the terminal of each provider establishment.

[0037] (9) Care user DB server 90 The care user DB server 90 is a database that stores information about care users. The information about care users includes care user information acquired by the care provider and care user information acquired by the ICT device 40.

[0038] The care user information acquired by the care provider is information (first care user information) obtained by the care provider by observing the condition of the care user or measuring using measuring equipment, etc. while providing care services to the care user. Note that the care user information acquired by the care provider includes both information acquired by day care providers and information acquired by in-home care providers.

[0039] The care user information acquired by ICT device 40 includes both information acquired when the care user is at home receiving care services from a care provider (first care user information) and information acquired when the care user is at home not receiving care services from a care provider (second care user information).

[0040] <3. Functional configuration of the matching support server> The configuration of the care support system 1 according to this embodiment has been described above. Next, the functional configuration of the matching support server 50 according to this embodiment will be described with reference to Fig. 3. Fig. 3 is a block diagram showing an example of the functional configuration of the matching support server 50 according to this embodiment. As shown in FIG. 3, the matching support server 50 includes a communication unit 510, a storage unit 520, and a control unit 530.

[0041] (1) Communications Unit 510 The communication unit 510 has a function of transmitting and receiving various information. The communication unit 510 is communicably connected to the day care provider terminal 10 and the care recreation provider terminal 30 via the network, and transmits and receives various information to and from each terminal.

[0042] (2) Storage section 520 The storage unit 520 has a function of storing various information. The storage unit 520 is configured by a storage medium provided as hardware in the matching support server 50, such as a hard disk drive (HDD), a solid state drive (SSD), a flash memory, an electrically erasable programmable read-only memory (EEPROM), a random access read / write memory (RAM), a read-only memory (ROM), or any combination of these storage media. The storage unit 520 also has a function of storing recreational content that has been prepared in advance.

[0043] (3) Control unit 530 The control unit 530 has a function of controlling the overall operation of the matching support server 50. The control unit 530 is realized, for example, by causing a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit) that the matching support server 50 has as hardware to execute a program. As shown in FIG. 3, the control unit 530 includes a business information acquisition unit 531, a matching processing unit 532, and an output control unit 533. The control unit 530 also has the function of controlling recreational content that has been prepared in advance.

[0044] (3-1) Business information acquisition department 531 The business information acquisition unit 531 has a function of acquiring business information. The business information acquisition unit 531 acquires care business information and provider business information as the business information. The business information acquisition unit 531 acquires the care business information and the provider business information from the business DB server 80, for example, when a matching process is executed.

[0045] (3-2) Matching processing unit 532 The matching processing unit 532 has a function of executing matching processing. In the matching processing, the matching processing unit 532 generates, as output information, matching information indicating information related to matching between a care business operator and a provider operator, based on the care business operator information and the provider operator information acquired by the business information acquisition unit 531. The matching processing unit 532 also has a function of performing matching processing on recreational content that has been prepared in advance.

[0046] (3-3) Output control unit 533 The output control unit 533 has a function of controlling the output of output information. The output control unit 533 transmits the matching information generated by the matching processing unit 532 to the target terminal and displays it. The target terminal is determined, for example, according to the business that made the matching request. For example, when a matching request is made by a day care business, the matching information is sent to the day care business business terminal 10, and when a matching request is made by a care recreation provider, the matching information is sent to the care recreation provider terminal 30. The output control unit 533 also has a function of controlling recreational content that has been prepared in advance.

[0047] <4. Functional configuration of the care plan creation support server> The functional configuration of the matching support server 50 according to this embodiment has been described above. Next, the functional configuration of the care plan creation support server 60 according to this embodiment will be described with reference to Fig. 4. Fig. 4 is a block diagram showing an example of the functional configuration of the care plan creation support server 60 according to this embodiment. As shown in FIG. 4, the care plan creation support server 60 includes a communication unit 610, a storage unit 620, and a control unit 630.

[0048] (1) Communications Department 610 The communication unit 610 has a function of transmitting and receiving various information. The communication unit 610 is communicably connected to the day care provider terminal 10 and the home care provider terminal 20 via a network, and transmits and receives various information to and from each terminal.

[0049] (2) Storage section 620 The storage unit 620 has the function of storing various information. The storage unit 620 is configured by a storage medium provided as hardware in the care plan creation support server 60, such as an HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media.

[0050] (3) Control unit 630 The control unit 630 has a function of controlling the overall operation of the care plan creation support server 60. The control unit 630 is realized, for example, by causing a CPU or GPU that the care plan creation support server 60 has as hardware to execute a program. As shown in FIG. 4, the control unit 630 includes a care user information acquisition unit 631, an analysis unit 632, a recommendation processing unit 633, and an output control unit 634.

[0051] (3-1) Care user information acquisition unit 631 The care user information acquisition unit 631 has a function of acquiring care user information. For example, when analysis processing is executed, the care user information acquisition unit 631 acquires the care user information from the care user DB server 90. Note that the care user information acquired by the care user information acquisition unit 631 from the care user DB server 90 is at least one of first care user information and second care user information.

[0052] (3-2) Analysis Department 632 The analysis unit 632 has a function of executing analysis processing. In the analysis processing, the analysis unit 632 analyzes the condition of each care recipient based on at least one of the first care recipient information and the second care recipient information acquired by the care recipient information acquisition unit 631.

[0053] (3-3) Recommendation processing unit 633 The recommendation processing unit 633 has a function of executing recommendation processing. In the recommendation processing, the recommendation processing unit 633 generates, as output information, information indicating recommendations for care services to be provided to care recipients (hereinafter also referred to as "recommendation information") to care providers based on the analysis results output by the analysis unit 632. For example, the recommendation processing unit 633 recommends care services to be incorporated into the care recipient's care plan according to changes in the care recipient's condition indicated by the analysis results.

[0054] (3-4) Output control unit 634 The output control unit 634 has a function of controlling the output of output information. The output control unit 634 outputs output information obtained based on at least one of the care user information and the analysis results so that the care provider can view it. For example, the output control unit 634 transmits the recommendation information generated by the recommendation processing unit 633 to a target terminal to display it. The target terminal is determined, for example, according to the care provider used by the care user corresponding to the recommendation information. For example, if the care user corresponding to the recommendation information uses a day care provider, the recommendation information is transmitted to the day care provider terminal 10 of the day care provider. On the other hand, if the care user corresponding to the recommendation information uses an in-home care provider, the recommendation information is transmitted to the in-home care provider terminal 20 of the in-home care provider.

[0055] <5. Functional configuration of the monitoring support server> The functional configuration of the care plan creation support server 60 according to this embodiment has been described above. Next, the functional configuration of the monitoring support server 70 according to this embodiment will be described with reference to Fig. 5. Fig. 5 is a block diagram showing an example of the functional configuration of the monitoring support server 70 according to this embodiment. As shown in FIG. 5, the monitoring support server 70 includes a communication unit 710, a storage unit 720, and a control unit 730.

[0056] (1) Communications Unit 710 The communication unit 710 has a function of transmitting and receiving various information. The communication unit 710 is communicably connected to the day care provider terminal 10 and the home care provider terminal 20 via a network, and transmits and receives various information to and from each terminal.

[0057] (2) Storage section 720 The storage unit 720 has a function of storing various types of information. The storage unit 720 is configured by a storage medium provided as hardware in the monitoring support server 70, such as an HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media.

[0058] (3) Control unit 730 The control unit 730 has a function of controlling the overall operation of the monitoring support server 70. The control unit 730 is realized, for example, by causing a CPU or GPU provided as hardware in the monitoring support server 70 to execute a program. As shown in FIG. 5, the control unit 730 includes a care user information acquisition unit 731, a monitoring processing unit 732, and an output control unit 733.

[0059] (3-1) Care user information acquisition unit 731 The care user information acquisition unit 731 has a function of acquiring care user information. For example, when a monitoring process is executed, the care user information acquisition unit 731 acquires the care user information from the care user DB server 90. The care user information acquired by the care user information acquisition unit 731 from the care user DB server 90 is at least one of first care user information and second care user information.

[0060] (3-2) Monitoring processing unit 732 The monitoring processing unit 732 has a function of executing monitoring processing. In the monitoring processing, the monitoring processing unit 732 generates monitoring information indicating the health condition or daily living behavior of the care provider as output information based on the care user information acquired by the care user information acquisition unit 731.

[0061] For example, the monitoring processing unit 732 can generate, as output information, monitoring information of the care user when the care user is receiving care services from the care provider, by using the first care user information acquired by the care user information acquisition unit 731. On the other hand, the monitoring processing unit 732 can generate, as output information, monitoring information of the care user when the care user is at home and not receiving care services from the care provider, by using the second care user information acquired by the care user information acquisition unit 731.

[0062] (3-3) Output control unit 733 The output control unit 733 has a function of controlling the output of output information. For example, the output control unit 733 transmits the monitoring information generated by the monitoring processing unit 732 to a target terminal for display. The target terminal is determined, for example, according to the care provider used by the care recipient corresponding to the monitoring information. For example, if the care recipient corresponding to the monitoring information uses a day care provider, the monitoring information is transmitted to the day care provider terminal 10 of the day care provider. On the other hand, if the care recipient corresponding to the monitoring information uses an in-home care provider, the monitoring information is transmitted to the in-home care provider terminal 20 of the in-home care provider.

[0063] <6. Processing flow> The functional configuration of the monitoring support server 70 according to this embodiment has been described above. Next, the flow of processing in the care support system 1 according to this embodiment will be described with reference to Figs.

[0064] (1) Matching support process flow The flow of the matching support process in the care support system 1 according to this embodiment will be described with reference to Fig. 6. Fig. 6 is a sequence diagram showing an example of the flow of the matching support process in the care support system 1 according to this embodiment.

[0065] (When used by a day care provider) 6, first, the day care provider registers the day care provider information in advance in order to use the matching support of the care support service. To this end, the day care provider performs a registration operation of the day care provider information on the day care provider terminal 10 (step S101). When the day care provider terminal 10 receives a registration operation for day care provider information from a day care provider, it sends the day care provider information entered by the day care provider along with a request to register the day care provider information to the provider DB server 80 of the care support platform PF (step S102). When the provider DB server 80 receives the day care provider information registration request from the day care provider terminal 10, it stores and registers the day care provider information received together with the day care provider information registration request (step S103).

[0066] After registering the day care provider information, the day care provider performs a matching operation on the day care provider terminal 10 (step S104). In the matching operation, the day care provider inputs, for example, conditions for searching for a care recreation provider. When the day care provider terminal 10 receives a matching operation from the day care provider, it sends a matching request along with information indicating the conditions entered by the day care provider to the matching support server 50 of the care support platform PF (step S105).

[0067] When the communication unit 510 receives a matching request from the day care provider terminal 10, the business information acquisition unit 531 of the matching support server 50 acquires business information (care recreation provider information) for matching processing from the business DB server 80 (step S106). The matching processing unit 532 of the matching support server 50 executes matching processing when the care recreation provider information is acquired by the business information acquisition unit 531 (step S107). For example, the matching processing unit 532 extracts care recreation provider information that matches the conditions input by the day care business operator from the care recreation provider information acquired by the business information acquisition unit 531. After extraction, the matching processing unit 532 generates matching information based on the extracted information. After the matching process, the output control unit 533 transmits the matching information generated by the matching processing unit 532 to the day care provider terminal 10 via the communication unit 510 (step S108).

[0068] The day care provider terminal 10 displays the matching information received from the matching support server 50 (step S109). The day care provider checks the matching information displayed on the day care provider terminal 10 (step S110).

[0069] (When used by a care recreation provider) Similarly, the care recreation provider also registers care recreation provider information in advance in order to use the matching support for the care support service. To this end, the care recreation provider performs a registration operation of the care recreation provider information on the care recreation provider terminal 30 (step S111). When the care recreation provider terminal 30 receives a request to register care recreation provider information from a care recreation provider, it sends the care recreation provider information entered by the care recreation provider along with a request to register the care recreation provider information to the provider DB server 80 of the care support platform PF (step S112). When the business DB server 80 receives the nursing care recreation provider information registration request from the nursing care recreation provider terminal 30, it stores and registers the nursing care recreation provider information received together with the nursing care recreation provider information registration request (step S113).

[0070] After registering the nursing care recreation provider information, the nursing care recreation provider performs a matching operation on the nursing care recreation provider terminal 30 (step S114). In the matching operation, the nursing care recreation provider inputs, for example, conditions for searching for a day care provider. When the care recreation provider terminal 30 receives a matching operation from the care recreation provider, it sends a matching request along with information indicating the conditions entered by the care recreation provider to the matching support server 50 of the care support platform PF (step S115).

[0071] When the communication unit 510 receives a matching request from the care recreation provider terminal 30, the business information acquisition unit 531 of the matching support server 50 acquires business information (day care provider information) for matching processing from the business DB server 80 (step S116). The matching processing unit 532 of the matching support server 50 executes matching processing when the day care service provider information is acquired by the business information acquisition unit 531 (step S117). For example, the matching processing unit 532 extracts day care service provider information that matches the conditions input by the care recreation provider from the day care service provider information acquired by the business information acquisition unit 531. After the extraction, the matching processing unit 532 generates matching information based on the extracted information. After the matching process, the output control unit 533 transmits the matching information generated by the matching processing unit 532 to the nursing care recreation provider terminal 30 via the communication unit 510 (step S118).

[0072] The nursing care recreation provider terminal 30 displays the matching information received from the matching support server 50 (step S119). The nursing care recreation provider checks the matching information displayed on the nursing care recreation provider terminal 30 (step S120).

[0073] (2) Nursing care plan creation support process flow The flow of the care plan creation support process in the care support system 1 according to this embodiment will be described with reference to Fig. 7. Fig. 7 is a sequence diagram showing an example of the flow of the care plan creation support process in the care support system 1 according to this embodiment. In Fig. 7, day care providers and home care providers are collectively referred to as "care providers," and the day care provider terminal 10 and the home care provider terminal 20 are collectively referred to as "care provider terminals."

[0074] As shown in Fig. 7, first, in order to use the care plan creation support of the care support service, the care provider registers the care user information obtained while providing care services to the care user. To do this, the care provider performs a registration operation of the care user information on the care provider terminal (step S201). When the care provider terminal receives a request to register care user information from the care provider, it sends the care user information entered by the care provider along with a request to register the care user information to the care user DB server 90 of the care support platform PF (step S202). When the care user DB server 90 receives the care user information registration request from the care provider terminal, it stores and registers the care user information received together with the care user information registration request (step S203).

[0075] When the ICT device 40 acquires the care user information, the ICT device 40 transmits the acquired care user information to the care user DB server 90 of the care support platform PF (step S204). When the care user DB server 90 receives the care user information from the ICT device 40, it stores and registers the received care user information (step S205).

[0076] For example, when creating a care plan, the care provider performs a recommendation operation on the care provider terminal (step S206). In the recommendation operation, the care provider inputs, for example, information about the care recipient for whom the care plan is to be created. When the care provider terminal receives a recommendation operation from the care provider, it transmits the information about the care user input by the care provider along with a recommendation request to the care plan creation support server 60 of the care support platform PF (step S207).

[0077] When the communication unit 610 receives a recommendation request from the care provider terminal, the care user information acquisition unit 631 of the care plan creation support server 60 acquires care user information for recommendation processing from the care user DB server 90 (step S208). When the care user information acquisition unit 631 acquires the care user information, the analysis unit 632 of the care plan creation support server 60 executes an analysis process (step S209). After the analysis process, the recommendation processing unit 633 executes the recommendation process based on the analysis result output by the analysis unit 632 (step S210). After the recommendation process, the output control unit 634 transmits the recommendation information generated by the recommendation processing unit 633 to the care provider terminal via the communication unit 610 (step S211).

[0078] The care provider terminal displays the recommendation information received from the care plan creation support server 60 (step S212). The care provider checks the recommendation information displayed on the care provider terminal (step S213). The care provider creates a care plan based on the recommendation information displayed on the care provider terminal (step S214).

[0079] (3) Monitoring support process flow The flow of the monitoring support process in the care support system 1 according to this embodiment will be described with reference to Fig. 8. Fig. 8 is a sequence diagram showing an example of the flow of the monitoring support process in the care support system 1 according to this embodiment. In Fig. 8, day care providers and home care providers are collectively referred to as "care providers," and the day care provider terminal 10 and the home care provider terminal 20 are collectively referred to as "care provider terminals."

[0080] As shown in Fig. 8, first, in order to utilize the monitoring support of the care support service, the care provider registers care user information obtained while providing care services to the care user. To do this, the care provider performs a registration operation of the care user information on the care provider terminal (step S301). When the care provider terminal receives a request to register care user information from the care provider, it sends the care user information entered by the care provider along with a request to register the care user information to the care user DB server 90 of the care support platform PF (step S302). When the care user DB server 90 receives the care user information registration request from the care provider terminal, it stores and registers the care user information received together with the care user information registration request (step S303).

[0081] When the ICT device 40 acquires the care user information, the ICT device 40 transmits the acquired care user information to the care user DB server 90 of the care support platform PF (step S304). When the care user DB server 90 receives the care user information from the ICT device 40, it stores and registers the received care user information (step S305).

[0082] For example, when performing monitoring, the care provider performs a monitoring operation on the care provider terminal (step S306). In the monitoring operation, the care provider inputs, for example, information on the care recipient to be monitored. When the care provider terminal receives a monitoring operation from the care provider, it transmits the information on the care user input by the care provider together with a monitoring request to the monitoring support server 70 of the care support platform PF (step S307).

[0083] When the communication unit 710 receives the monitoring request from the care provider terminal, the care user information acquisition unit 731 of the monitoring support server 70 acquires care user information for monitoring processing from the care user DB server 90 (step S308). When the care user information acquisition unit 731 acquires the care user information, the monitoring processing unit 732 of the monitoring support server 70 executes a monitoring process (step S309). After the monitoring process, the output control unit 733 transmits the monitoring information generated by the monitoring processing unit 732 to the care provider terminal via the communication unit 710 (step S310).

[0084] The care provider terminal displays the monitoring information received from the monitoring support server 70 (step S311). The care provider checks the monitoring information displayed on the care provider terminal (step S312).

[0085] The processing flow according to this embodiment has been described above. As described above, the care support system 1 of this embodiment comprises a care user information acquisition unit 631 that acquires care user information indicating information about care users who use care services provided by a care provider, including first care user information that can be acquired when the care user is receiving care services from the care provider and second care user information that can be acquired when the care user is at home and not receiving care services from the care provider; an analysis unit 632 that analyzes the condition of each care user based on at least one of the acquired first care user information and second care user information; and an output control unit 634 that outputs output information obtained based on at least one of the care user information and the analysis results so that it can be viewed by the care provider.

[0086] With this configuration, care providers can provide more appropriate care services to care users by utilizing data about care users obtained when providing care services, regardless of whether they are busy with work or lack skills. Therefore, the care support system 1 according to this embodiment can provide a care service that is more suitable for the user.

[0087] In the past, data obtained through the provision of nursing care services (care user information) was shared with care managers who prepared care plans and home care support agencies via telephone or fax. This meant that data was not shared in a timely manner, and care plans could not be changed to reflect the care user's condition. This meant that signs of changes in the care user's condition could not be detected, leading to a deterioration in the care user's health and level of care required. In contrast, in the care support system 1 according to this embodiment, data acquired through the provision of care services is shared with relevant parties in a timely manner via the care support platform PF, allowing care providers to prevent deterioration in the health condition and level of care required by care recipients.

[0088] In addition, traditionally, care users spend their daily lives at home outside of the hours when care services are provided by the care facility. Care users who commute between their homes and the care facility tend to be information-poor, and even if there are services or products that are best suited to them, they are unable to receive information about them. In contrast, in the care support system 1 according to this embodiment, not only data from when the care recipient attends the care center but also data from when the care recipient is at home is acquired and analyzed by the care support platform PF. The analysis results may be provided to providers as well as care businesses via the care support platform PF. This allows providers who have checked the analysis results to provide more optimal services and products to the care recipient.

[0089] In addition, in the past, it was difficult to obtain data on home care users while they were at home, making it difficult to understand their condition while they were at home. In contrast, the care support system 1 according to this embodiment makes it possible to easily obtain data on home care users while they are at home by installing ICT devices 40 in the homes of the home care users. Furthermore, by utilizing the data obtained by the ICT devices 40, it is also possible to visualize the health conditions and daily activities of home care users while they are at home.

[0090] Furthermore, in the past, data on care recipients was recorded and stored on paper, making it difficult to utilize the data effectively. In contrast, the care support system 1 according to this embodiment allows users to obtain recommendations for recreational activities and care services by inputting data into the care support platform PF. In particular, recommendations for recreational activities are made according to the health condition and physical function of each care recipient, making it possible to carry out recreational activities individually. In this way, the care support system 1 according to this embodiment makes it possible to utilize data on care recipients. Furthermore, in the past, files were created for each individual, and when checking data, the contents were checked by opening the paper file. Documents were stored for a period of, say, five years, and people had to rely on their memory to find the necessary data from thick files. In contrast, in the care support system 1 of this embodiment, data of care users is managed on the care support platform PF, making it easier to view and search data and minimizing storage in paper files.

[0091] Furthermore, recreational activities have traditionally been based on the intuition and experience of care providers, and appropriate recreational activities may not be provided depending on the care recipient. In contrast, the care support system 1 according to this embodiment analyzes the condition of the care recipient using the care support platform PF and then recommends optimal recreational activities. By utilizing the information recommended by the care support system 1, care providers can reduce the time spent compiling and analyzing data, and increase the time spent discussing the content of the output. This allows care providers to review the order in which functional training is performed and consider introducing recreational activities that can be completed in a short amount of time, making it easier to provide more efficient care services when the user's time is short, such as during half-day day care.

[0092] In addition, in the past, it was difficult for private companies and other providers to approach nursing care providers, and they had to develop contact points individually.For example, in addition to daily nursing care items and welfare equipment such as nursing care food and diapers, there are many products that support the lives of elderly people receiving care, and services such as food, daily necessities, fitness, and games sold at supermarkets, convenience stores, and drugstores have no connection with nursing care providers, so there were many challenges in approaching them, such as developing contact points from scratch. In contrast, the care support system 1 according to this embodiment has a communication tool function (e.g., a matching support function) built into the care support platform PF, which makes it possible to easily connect participating companies in the care support platform PF with care facilities. This has made it possible for many private companies to easily approach care facilities. For example, instead of providing nutritious but unappetizing care food, care facilities can introduce care users to foods they themselves would like to eat, or fitness programs that can be easily done at home, creating an opportunity for care users to try them out at least once.

[0093] <7. Variations> The above describes the embodiments. Next, modifications of the above-described embodiments will be described. Note that each modification described below may be applied to the embodiments alone or in combination with each other. Furthermore, each modification may be applied in place of the configuration described in the embodiments, or may be applied in addition to the configuration described in the embodiments.

[0094] In the above-described embodiment, an example in which the functions of the care support platform PF are realized by a plurality of servers has been described, but the present invention is not limited to such an example. The functions of the care support platform PF may be realized by, for example, a single server.

[0095] In the above-described embodiment, an example in which a day care service provider and a care recreation provider are matched in the matching process has been described, but the present invention is not limited to such an example. For example, the matching process may match an in-home care service provider with a provider that provides services necessary for providing in-home care services. Furthermore, the embodiment can also be used on a television at home.

[0096] The above describes modified embodiments of the present invention. Note that some or all of the functions of the care support system 1, care support platform PF, matching support server 50, care plan creation support server 60, monitoring support server 70, provider DB server 80, and care user DB server 90 in the above-described embodiments may be implemented by a computer. In this case, a program for implementing these functions may be recorded on a computer-readable recording medium, and the program may be loaded into a computer system and executed. Note that the term "computer system" as used herein includes hardware such as an OS and peripheral devices. Furthermore, the term "computer-readable recording medium" refers to portable media such as floppy disks, optical magnetic disks, ROMs, and CD-ROMs, as well as storage devices such as hard disks built into a computer system. Furthermore, the term "computer-readable recording medium" may also include a medium that dynamically stores a program for a short period of time, such as a communication line when transmitting a program via a network such as the Internet or a communication line such as a telephone line, or a medium that stores a program for a certain period of time, such as volatile memory within the computer system that serves as the server or client in such a case. Furthermore, the above program may be one that realizes part of the above-mentioned functions, or may be one that can realize the above-mentioned functions in combination with a program already recorded in a computer system, or may be one that is realized using a programmable logic device such as an FPGA (Field Programmable Gate Array).

[0097] The embodiments of the present invention have been described in detail above with reference to the drawings, but the specific configuration is not limited to that described above, and various design changes can be made within the scope of the gist of the present invention. [Explanation of symbols]

[0098] 1...care support system, 10...day care provider terminal, 20...home care provider terminal, 30...care recreation provider terminal, 40...ICT equipment, 50...matching support server, 60...care plan creation support server, 70...monitoring support server, 80...provider DB server, 90...care user DB server, 510...communication unit, 520...storage unit, 530...control unit, 531...provider information acquisition unit, 532...matching processing unit, 533...output control unit, 610...communication unit, 620...storage unit, 630...control unit, 631...care user information acquisition unit, 632...analysis unit, 633...recommendation processing unit, 634...output control unit, 710...communication unit, 720...storage unit, 730...control unit, 731...care user information acquisition unit, 732...monitoring processing unit, 733...output control unit

Claims

1. a care user information acquisition unit that acquires, with respect to care user information indicating information about a care user who uses a care service provided by a care provider, first care user information that can be acquired when the care user is receiving the care service from the care provider, and second care user information that can be acquired when the care user is at home and not receiving the care service from the care provider; an analysis unit that analyzes the condition of each care user based on at least one of the acquired first care user information and the acquired second care user information; An output control unit that outputs output information obtained based on at least one of the care user information and the analysis result so that the care provider can view it; A care support system equipped with:

2. a recommendation processing unit that generates, as the output information, recommendation information indicating recommendations regarding the care service to be provided to the care user to the care provider based on the analysis result; The care support system according to claim 1 , further comprising:

3. The recommendation processing unit recommends a care service to be incorporated into a care plan for the care user according to a change in the condition of the care user indicated by the analysis result. The care support system according to claim 2 .

4. a monitoring processing unit that generates, as the output information, monitoring information indicating a health condition or daily living behavior of the care user when at home and not receiving the care service from the care provider, based on the second care user information; The care support system according to claim 1 , further comprising:

5. an operator information acquisition unit that acquires care operator information indicating information about the care operator and provider information indicating information about a provider that provides a service for the care service to the care operator; a matching processing unit that generates, as the output information, matching information indicating information related to matching between the care business operator and the provider operator based on the acquired care business operator information and the provider operator information; The care support system according to claim 1 , further comprising:

6. a care user information acquisition process for acquiring care user information indicating information about a care user who uses care services provided by a care provider, including first care user information that can be acquired when the care user is receiving the care services from the care provider and second care user information that can be acquired when the care user is at home and not receiving the care services from the care provider; an analysis step of analyzing the condition of each care user based on at least one of the acquired first care user information and the acquired second care user information; An output control process for outputting output information obtained based on at least one of the care user information and the analysis results so that the care provider can view it; A computer-implemented care support method comprising:

7. Computer, a care user information acquisition means for acquiring care user information indicating information about a care user who uses a care service provided by a care provider, the care user information acquisition means acquiring first care user information that can be acquired when the care user is receiving the care service from the care provider, and second care user information that can be acquired when the care user is at home and not receiving the care service from the care provider; an analysis means for analyzing the condition of each care recipient based on at least one of the acquired first care recipient information and the acquired second care recipient information; An output control means for outputting output information obtained based on at least one of the care user information and the analysis result so that the care provider can view it; A program to function as a

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