Virtual agent system for remote VTM and implementation method of virtual agent system

Abstract

The invention discloses a virtual agent system for a remote VTM and an implementation method of the virtual agent system. The implementation method includes the following steps of data acquisition of a VTM terminal, data transmission, data exhibition at a remote virtual agent end and information back-pass. In the step of data acquisition of the VTM terminal, data comprise VTM end high-definition video stream data, service and operation relevant information and data and various states of VTM end equipment. In the step of data exhibition at the remote virtual agent end, the remote virtual agent end displays corresponding operational guidelines and pictures on a display screen of the VTM terminal in real time dynamically according to the received data, and the acquired VTM end high-definition video stream data serve as a dynamic background of a human-machine interaction module. By the adoption of the virtual agent system for the remote VTM and the implementation method of the virtual agent system, through a VTM self-service equipment environment, operation of clients of banks and seamless connection of an agent virtual face-to-face operating platform, an agent remotely assists the clients of banks in handling relevant financial services on the VTM self-service terminal, implementation is easy, and a human-machine interface is friendly.

Description

technical field

[0001] The invention relates to a virtual agent system for remote VTM and its realization method, which is an overall scheme of financial VTM. Background technique

[0002] With the rapid development of society, ordinary people enjoy more and more frequent banking financial services, and the challenges faced by banks are also becoming more and more prominent: long queues, only working hours to handle related counter business, high operating costs of business outlets, It poses a higher challenge on how to reduce operating costs and allow customers to enjoy high-quality financial services. VTM [Virtual Teller Machine, English abbreviation: VTM, virtual teller machine, also known as remote teller machine, video teller machine, etc.] The overall solution is for unattended self-service business outlets that have grown rapidly in recent years and have been recognized by the banking industry. The optimal solution, but for the display and layout of the remote virtua...

Examples

Embodiment 1

[0104] Such as image 3As shown, a VTM remote virtual agent system and its implementation method, the VTM terminal high-definition camera collects the VTM-side high-definition video stream data, and the VTM-side middleware collects business and operation-related information and data (mainly including: current business process information, Step information, customer ID card information, customer account information, equipment module information, transaction result information with external systems, user operation information on the VTM side, seat audit information), and through the communication bridge module and dedicated communication protocol, communicate with the remote virtual Seat users perform secure message communication and data sharing, and trigger communication events. The human-computer interaction application module monitors related communication events, and displays corresponding operation guidelines and display screens in real time, dynamically and intelligently a...

technical field

[0001] The invention relates to a virtual agent system for remote VTM and its realization method, which is an overall scheme of financial VTM. Background technique

[0002] With the rapid development of society, ordinary people enjoy more and more frequent banking financial services, and the challenges faced by banks are also becoming more and more prominent: long queues, only working hours to handle related counter business, high operating costs of business outlets, It poses a higher challenge on how to reduce operating costs and allow customers to enjoy high-quality financial services. VTM [Virtual Teller Machine, English abbreviation: VTM, virtual teller machine, also known as remote teller machine, video teller machine, etc.] The overall solution is for unattended self-service business outlets that have grown rapidly in recent years and have been recognized by the banking industry. The optimal solution, but for the display and layout of the remote virtua...

Examples

Embodiment 1

[0104] Such as image 3As shown, a VTM remote virtual agent system and its implementation method, the VTM terminal high-definition camera collects the VTM-side high-definition video stream data, and the VTM-side middleware collects business and operation-related information and data (mainly including: current business process information, Step information, customer ID card information, customer account information, equipment module information, transaction result information with external systems, user operation information on the VTM side, seat audit information), and through the communication bridge module and dedicated communication protocol, communicate with the remote virtual Seat users perform secure message communication and data sharing, and trigger communication events. The human-computer interaction application module monitors related communication events, and displays corresponding operation guidelines and display screens in real time, dynamically and intelligently a...

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