Vehicle, vehicle-mounted device, and online research method for user experience based on scenario analysis

Abstract

The present application provides a vehicle, a vehicle-mounted device, and an online research method for user experience based on scenario analysis. The vehicle-mounted device determines the current user scenario in real time, and judges whether it is suitable to conduct a user experience research according to the user scenario. When it is determined that it is suitable to conduct a user experience research, a research topic is provided to the user in a predetermined manner, and the interaction feedback made by the user according to the research topic is obtained, so as to realize the online research of user experience. By the above method, the present application can provide suitable research during the user's usage process, and can be proposed in a scenario suitable for the user, avoiding affecting the user's mood or even affecting the user's driving. At the same time, the most authentic user experience survey can be obtained, which is conducive to making targeted improvements to the product, achieving supply on demand, and improving the user experience.

Description

Technical Field

[0001] The present application relates to the field of vehicle technologies, and specifically relates to a vehicle-mounted device, an online user experience research method based on scenario analysis, and a vehicle applying the vehicle-mounted device. Background Art

[0002] As is well known, the purpose of user experience research is to integrate an enterprise's business model, service mode, strategic focus, and profit model into a good user experience through research on user behavior and the enterprise's business objectives.

[0003] User experience refers to all the feelings of users before, during, and after using a product or system, including research and analysis of emotions, beliefs, preferences, cognitive impressions, physiological and psychological reactions, and behaviors. Good user experience generates continuous user stickiness and has an inestimable impact on the word-of-mouth spread of an enterprise brand.

[0004] Currently, in the field of vehicle and vehicle-mounted device technologies, there is no effective user experience research. Generally, simple questionnaires are provided at the time of factory shipment or in 4S stores. This easily leads to low user participation, fails to reflect the true research function, and thus makes it impossible to conduct targeted research and improvement, which is not conducive to product replacement and technological progress.

[0005] In view of various deficiencies in the prior art, the inventors of the present application have conducted in-depth research and proposed a vehicle, a vehicle-mounted device, and an online user experience research method based on scenario analysis. Summary of the Invention

[0006] The purpose of the present application is to provide a vehicle, a vehicle-mounted device, and an online user experience research method based on scenario analysis, which can provide suitable research during the user's use process and can be proposed in a suitable scenario for the user, avoiding affecting the user's mood or even the user's driving. At the same time, it can obtain the most authentic user experience survey, which is conducive to making targeted improvements to the product, achieving supply on demand, and improving the user experience.

[0007] To solve the above technical problems, the present application provides an online user experience research method based on scenario analysis. As one implementation, the user experience online research method includes the following steps:

[0008] The vehicle-mounted device continuously determines the current user scenario;

[0009] Determine whether it is suitable to conduct user experience research according to the user scenario;

[0010] When it is determined that it is suitable to conduct a user experience survey, provide a survey topic to the user in a predetermined manner;

[0011] Obtain the interaction feedback made by the user according to the survey topic to achieve an online user experience survey.

[0012] As one of the implementation manners, the online user experience survey method further includes the steps of:

[0013] The vehicle-mounted device obtains the voice information of the user in real time;

[0014] Analyze whether the voice information includes expressions of feedback on the use of the vehicle and its in-vehicle devices;

[0015] If it is analyzed that the voice information includes expressions of feedback on the use of the vehicle and its in-vehicle devices, record the use feedback.

[0016] As one of the implementation manners, the step of determining whether it is suitable to conduct a user experience survey according to the user scenario specifically includes:

[0017] If the user scenario is at least one of the user has just used the vehicle, the user has just used an in-vehicle device, the user is in a good mood, the user gets in the car, the user is about to get out of the car after turning off the engine, the vehicle has been used for a predetermined time, after a predetermined maintenance time, or the user actively participates in the survey, it is determined that it is suitable to conduct a user experience survey.

[0018] As one of the implementation manners, the step of providing a survey topic to the user in a predetermined manner specifically includes:

[0019] Provide a survey topic to the user in a predetermined manner through a voice assistant or a screen prompt.

[0020] As one of the implementation manners, the step of providing a survey topic to the user in a predetermined manner specifically includes:

[0021] The vehicle-mounted device obtains a survey topic from a cloud server or collects a survey topic reflecting user concerns shared by other vehicle-mounted devices;

[0022] Provide the survey topic to the current user.

[0023] As one of the implementation manners, after the step of obtaining the interaction feedback made by the user according to the survey topic, it further includes:

[0024] Judge whether the interaction feedback of the user is valid and adopted;

[0025] If the interaction feedback is valid and adopted, provide a rated reward to the user.

[0026] As one of the implementation manners, the step of providing a research topic to a user in a predetermined manner further includes:

[0027] The vehicle-mounted device obtains third-party services participated by the user before using the vehicle;

[0028] Obtain a corresponding research topic according to the third-party service;

[0029] Provide the research topic to the current user.

[0030] As one of the implementation manners, the third-party services include refueling, vehicle maintenance, parking, and commercial services of the parking lot.

[0031] To solve the above technical problems, the present application also provides a vehicle-mounted device. As one of the implementation manners, the vehicle-mounted device is configured with a processor, and the processor is used to execute program data to implement any of the above-mentioned online research methods for user experience based on scenario analysis.

[0032] To solve the above technical problems, the present application also provides a vehicle. As one of the implementation manners, the vehicle is configured with the above-mentioned vehicle-mounted device, and the vehicle-mounted device is connected to the cloud server through a 4G communication network, a 5G communication network, or a WIFI network.

[0033] For the vehicle, vehicle-mounted device, and online research method for user experience based on scenario analysis of the present application, the vehicle-mounted device determines the current user scenario in real time, determines whether it is suitable to conduct a user experience research according to the user scenario, and when it is determined that it is suitable to conduct a user experience research, provides a research topic to the user in a predetermined manner, and obtains the interaction feedback made by the user according to the research topic, so as to implement the online research of user experience. By the above method, the present application can provide a suitable research during the user's use process, and can be proposed in a suitable scenario for the user, avoiding affecting the user's mood or even affecting the user's driving. At the same time, the most authentic user experience survey can be obtained, which is beneficial to making targeted improvements to the product, achieving supply on demand, and improving the user experience.

[0034] The above description is only an overview of the technical solution of the present application. In order to be able to understand the technical means of the present application more clearly, it can be implemented according to the content of the specification. And in order to make the above and other purposes, features, and advantages of the present application more obvious and understandable, the following specifically enumerates preferred embodiments and, in conjunction with the drawings, is described in detail as follows. BRIEF DESCRIPTION OF THE DRAWINGS

[0035] Figure 1 It is a schematic flowchart of an implementation manner of the online research method for user experience based on scenario analysis of the present application.

[0036] Figure 2This is a schematic structural diagram of an embodiment of the in-vehicle device of the present application. Specific embodiments

[0037] To further elaborate on the technical means and effects adopted by the present application to achieve the intended application purpose, the following provides a detailed description of the present application in conjunction with the accompanying drawings and preferred embodiments.

[0038] Through the description of specific embodiments, a more in-depth and specific understanding of the technical means and effects adopted by the present application to achieve the intended purpose can be obtained. However, the accompanying drawings are only for reference and illustration, and are not used to limit the present application.

[0039] Please refer to Figure 1 , Figure 1 This is a schematic flowchart of an embodiment of the online user experience research method based on scenario analysis of the present application.

[0040] It should be noted first that the online user experience research method based on scenario analysis in this embodiment can be applied to in-vehicle devices, as well as to mobile phones, tablets, navigation devices, wearable devices, and cloud servers connected to in-vehicle devices. Among them, the specific connection methods can adopt 3G communication networks, 4G communication networks, 5G communication networks, and WIFI networks, etc.

[0041] As Figure 1 shown, the online user experience research method based on scenario analysis in this embodiment includes but is not limited to the following steps.

[0042] Step S101, the in-vehicle device continuously determines the current user scenario; it is worth mentioning that before conducting the research in this embodiment, it is necessary to determine the current user scenario. If the user scenario is when driving, making a call, operating certain functions of the in-vehicle device, or other situations that require concentration, obviously the research cannot be started. Therefore, this embodiment can avoid such dangerous or inappropriate research situations.

[0043] Step S102, determine whether it is suitable to conduct user experience research according to the user scenario;

[0044] Step S103, when it is determined that it is suitable to conduct user experience research, provide research topics to the user in a predetermined manner; the predetermined manner described in this embodiment can be a manner that can ensure user safety and protect user privacy in the current user scenario. For example, when there is only the user, it can be in a voice manner, and when there are other people present, it can be in a touch selection manner through the display screen of the in-vehicle device.

[0045] Step S104: Obtain the interactive feedback provided by the user based on the research topic to implement the online user experience research. It should be noted that the interactive feedback in this embodiment can be the user's voice feedback or the user's operation feedback. Moreover, this embodiment can adopt a multi-round voice interaction method for real-time interaction to further improve the user experience.

[0046] It should be specifically noted that for the research topic in this embodiment, it is necessary to consider the current highly competitive market situation, avoid closed-door agile development, and instead weigh the significance and purpose of the research on the user experience. At the same time, qualitative and quantitative research needs to be conducted, and an analysis should be carried out on the target population of the product experience. In addition, a way of guiding the user step by step can be designed. Ultimately, through the accumulation of a large amount of research, big data research on the user group, usage scenarios, and user goals can be achieved.

[0047] In this embodiment, the online user experience research method may further include the steps of: the vehicle-mounted device continuously obtains the user's voice information in real time; analyzes whether the voice information includes expressions of feedback on the use of the vehicle and its in-vehicle devices; and if it is analyzed that the voice information includes expressions of feedback on the use of the vehicle and its in-vehicle devices, records the use feedback.

[0048] In other words, this embodiment does not require excessive interference with the user and collects the user's feedback in a scattered manner. Examples of the expressions of feedback on the use of the vehicle and its in-vehicle devices may include "the seat is too hard", "the touch is not sensitive", or "the vehicle noise affects the speaker", etc. These feedbacks are generally direct self-talking evaluations, and can also be feedback in the form of suggestions such as "if the handbrake could be set a little further forward".

[0049] It should be noted that the step of determining whether it is suitable to conduct user experience research according to the user scenario in this embodiment specifically includes: if the user scenario is at least one of the user having just used the vehicle, the user having just used an in-vehicle device, the user being in a good mood, the user getting in the car, the user about to get out of the car after turning off the engine, after a predetermined time of vehicle purchase or maintenance, or the user actively participating in the research, it is determined that it is suitable to conduct user experience research. It is not difficult to understand that these time points are generally time gaps or scenarios where the user is willing to participate in the interaction. Through this method, this embodiment can obtain more effective feedback.

[0050] In this embodiment, the step of providing the research topic to the user in a predetermined manner may specifically include: providing the research topic to the user through a predetermined manner such as a voice assistant or a screen prompt.

[0051] It should be specifically noted that the steps of providing research topics to users in a predetermined manner in this embodiment may specifically include: the in-vehicle device obtains research topics from the cloud server, or collects research topics shared by other in-vehicle devices that reflect user concerns; and provides the research topics to the current user. In this way, this embodiment can make the research topics more suitable for the general public and avoid some esoteric topics.

[0052] To achieve the collection of more data cases, after the step of obtaining the interactive feedback made by the user according to the research topic in this embodiment, it may further include: determining whether the user's interactive feedback is valid and adopted; if the interactive feedback is valid and adopted, providing a rated reward to the user.

[0053] Of course, in other embodiments, research can also be conducted on other behaviors of vehicle users. The steps of providing research topics to users in a predetermined manner may further include: the in-vehicle device obtains the third-party services participated in by the user before using the vehicle; obtains the corresponding research topics according to the third-party services; and provides the research topics to the current user.

[0054] Specifically, the third-party services in this embodiment include refueling, vehicle maintenance, parking, and the commercial services of the parking lot. For example, after parking at the entrance of a clothing store and then getting back in the car, it is determined that the user may consume at the clothing store, and at this time, assistance can be provided for the clothing store to conduct research.

[0055] This application can provide suitable research during the user's usage process, and can also be proposed in a suitable scenario for the user, avoiding affecting the user's mood or even the user's driving. At the same time, it can obtain the most authentic user experience survey, which is conducive to making targeted improvements to the product, achieving supply on demand, and improving the user experience.

[0056] Please then refer to Figure 2 , Figure 2 which is a schematic structural diagram of an embodiment of the in-vehicle device of this application.

[0057] It should be noted first that the online user experience research method based on scenario analysis in this embodiment can be applied to the in-vehicle device, and can also be applied to mobile phones, tablets, navigation devices, wearable devices, and cloud servers connected to the in-vehicle device in other embodiments. Among them, the specific connection method can adopt 3G communication network, 4G communication network, 5G communication network, and WIFI network, etc.

[0058] As Figure 2 shown, the in-vehicle device in this embodiment may be configured with a processor 21, and the processor 21 is used to execute program data to implement any of the above-mentioned online user experience research methods based on scenario analysis.

[0059] Specifically, the processor 21 is used to judge the current user scenario in real time. It is worth mentioning that before conducting the research in this embodiment, it is necessary to judge the current user scenario. If the user scenario is that the user is driving, on the phone, operating certain functions of in-vehicle devices, or in other situations that require concentrated attention, obviously the research cannot be started. Therefore, this embodiment can avoid such dangerous or inappropriate research situations.

[0060] The processor 21 is used to judge whether it is suitable to conduct a user experience research according to the user scenario;

[0061] When the processor 21 judges that it is suitable to conduct a user experience research, it is used to provide research topics to the user in a predetermined manner. The predetermined manner described in this embodiment can be a manner that can ensure the safety of the user and protect the user's privacy in the current user scenario. For example, when there is only the user, it can be in a voice manner, and when there are other people present, it can be in a way of touch selection through the display screen of the in-vehicle device.

[0062] The processor 21 is used to obtain the interaction feedback made by the user according to the research topic to realize the online user experience research. It should be noted that the interaction feedback in this embodiment can be the user's voice feedback or the user's operation feedback. Moreover, this embodiment can adopt a multi-round voice interaction method for real-time interaction to further improve the user experience.

[0063] It should be particularly noted that for the research topics in this embodiment, it is necessary to consider the current highly competitive market situation, avoid closed-door agile development, and weigh the significance and purpose of the research on the user experience; at the same time, qualitative and quantitative research needs to be done, and it is necessary to analyze the target population of the product experience; in addition, a way of guiding the user step by step can be designed. Finally, through the accumulation of a large number of researches, big data research on the user group, usage scenarios, and user goals is realized.

[0064] In this embodiment, the processor 21 is further used to obtain the user's voice information in real time; analyze whether the voice information includes expressions of feedback on the use of the vehicle and its in-vehicle devices; if it is analyzed that the voice information includes expressions of feedback on the use of the vehicle and its in-vehicle devices, record the use feedback.

[0065] In other words, this embodiment does not need to interfere with the user too much and collects the user's feedback dispersedly. Examples of the expressions of feedback on the use of the vehicle and its in-vehicle devices can be "the seat is too hard", "the touch is not sensitive", or "the vehicle noise affects the speaker", etc. These feedbacks are generally direct self-talking evaluations, and can also be feedbacks in the form of suggestions such as "if the handbrake could be set a little further forward".

[0066] It should be noted that the processor 21 in this embodiment is used to determine whether it is suitable to conduct a user experience survey according to the user scenario, specifically including: if the user scenario is at least one of the user has just used the vehicle, the user has just used an in-vehicle device, the user is in a good mood, the user gets in the car, the user is about to get off the car after turning off the engine, the vehicle has been used for a predetermined time, the vehicle has been maintained for a predetermined time, or the user actively participates in the survey, it is determined that it is suitable to conduct a user experience survey. It is not difficult to understand that these time points are generally time gaps, or scenarios where users are willing to participate in interactions. Through this method, this embodiment can obtain more effective feedback.

[0067] In this embodiment, the processor 21 is used to provide a survey topic to the user in a predetermined manner, specifically including: providing a survey topic to the user in a predetermined manner through a voice assistant and a screen prompt.

[0068] It should be particularly noted that the processor 21 in this embodiment is used to provide a survey topic to the user in a predetermined manner, specifically including: the processor 21 is used to obtain a survey topic from a cloud server or collect survey topics shared by other vehicle-mounted devices that reflect user concerns; and provide the survey topic to the current user. In this way, this embodiment can make the survey topic more suitable for the general public and avoid some esoteric topics.

[0069] To achieve more data case collection, after the processor 21 in this embodiment obtains the interaction feedback made by the user according to the survey topic, it may further include: the processor 21 determines whether the user's interaction feedback is valid and adopted; if the interaction feedback is valid and adopted, a rated reward is provided to the user.

[0070] Of course, in other embodiments, it is also possible to conduct research on other behaviors of vehicle users. The processor 21 is used to provide a survey topic to the user in a predetermined manner, and may further include: the processor 21 is also used to obtain the third-party services participated in by the user before using the vehicle; obtain the corresponding survey topic according to the third-party services; and provide the survey topic to the current user.

[0071] Specifically, the third-party services in this embodiment include refueling, vehicle maintenance, parking, and commercial services belonging to the parking lot. For example, after parking at the entrance of a clothing store and then getting back in the car, it is judged that the user may consume at the clothing store, and at this time, it is possible to assist the clothing store in conducting a survey.

[0072] To solve the above technical problems, the present application also provides a vehicle. As one of the embodiments, the vehicle is configured with the above vehicle-mounted device, and the vehicle-mounted device is connected to the cloud server through a 4G communication network, a 5G communication network, or a WIFI network.

[0073] This application can provide suitable surveys during the user's usage process and can be proposed in a suitable scenario for the user, avoiding affecting the user's mood or even affecting the user's driving. At the same time, it can obtain the most authentic user experience survey, which is conducive to making targeted improvements to the product, achieving supply on demand, and improving the user experience.

[0074] In this embodiment, the in-vehicle device, the vehicle, and the cloud server can all adopt WIFI technology or 5G technology, etc. For example, the 5G vehicle network is used to realize the network connection between them. The 5G technology adopted in this embodiment can be a scenario-oriented technology. This application uses 5G technology to play a key supporting role for the vehicle, which can simultaneously connect people, connect things, or connect vehicles, and it can specifically be composed of the following three typical application scenarios.

[0075] The first is eMBB (Enhance Mobile Broadband), enabling the user experience rate to be 0.1 - 1 Gbps, the peak rate to be 10 Gbps, and the traffic density to be 10 Tbps / km²;

[0076] The second is ultra-reliable and low-latency communication. The main indicators that this application can achieve are that the end-to-end time delay is at the ms (millisecond) level; the reliability is close to 100%;

[0077] The third is mMTC (Massive Machine Type Communication). The main indicators that this application can achieve are the connection density, with 1 million other terminals connected per square kilometer, 10^6 / km².

[0078] Through the above method, this application utilizes the ultra-reliable and low-latency characteristics of 5G technology, combined with, for example, radar and cameras, etc., to provide the vehicle with display capabilities, enabling interaction with the vehicle. At the same time, using the interactive perception function of 5G technology, the user can output to the external environment, not only being able to detect the state but also making some feedback, etc. Furthermore, this application can also be applied to the collaboration of autonomous driving, such as vehicle formation, etc.

[0079] In addition, this application can also use 5G technology to enhance the communication and autonomous driving perception capabilities, and can meet the in-vehicle passengers' requirements for in-vehicle information entertainment such as AR (Augmented Reality) / VR (Virtual Reality), games, movies, mobile office, etc., as well as high-precision requirements. This application can achieve a download volume of 3 - 4 Gb / km for centimeter-level 3D high-precision positioning maps. Under the normal vehicle speed limit of 120 km / h (kilometers per hour), the map data volume per second is 90 Mbps - 120 Mbps (megabits per second). At the same time, it can also support the real-time reconstruction of local maps integrating in-vehicle sensor information, as well as the modeling and analysis of dangerous situations, etc.

[0080] In the present application, the above in-vehicle device can be used in a vehicle system equipped with a vehicle TBOX, and it can also be connected to the CAN bus of the vehicle.

[0081] In this embodiment, the CAN can include three network channels, CAN_1, CAN_2, and CAN_3. The vehicle can also be provided with an Ethernet network channel. Among them, the three CAN network channels can be connected to the Ethernet network channel through two vehicle networking gateways. For example, the CAN_1 network channel includes a hybrid powertrain system, the CAN_2 network channel includes an operation support system, the CAN_3 network channel includes a dynamometer system, and the Ethernet network channel includes an advanced management system. The advanced management system includes a human-vehicle-road simulation system and a comprehensive information acquisition unit connected as nodes on the Ethernet network channel. The vehicle networking gateways of the CAN_1 network channel and the CAN_2 network channel with the Ethernet network channel can be integrated in the comprehensive information acquisition unit; the vehicle networking gateway of the CAN_3 network channel and the Ethernet network channel can be integrated in the human-vehicle-road simulation system.

[0082] Furthermore, the nodes connected to the CAN_1 network channel are: engine ECU, motor MCU, battery BMS, automatic transmission TCU, and hybrid controller HCU; the nodes connected to the CAN_2 network channel are: bench measurement and control system, throttle sensor group, power analyzer, instantaneous fuel consumption meter, DC power supply cabinet, engine water temperature control system, engine oil temperature control system, motor water temperature control system, and engine intercooler temperature control system; the node connected to the CAN_3 network channel is: dynamometer controller.

[0083] Preferably, the rate of the CAN_1 network channel is 250 Kbps and it uses the J1939 protocol; the rate of the CAN_2 network channel is 500 Kbps and it uses the CANopen protocol; the rate of the CAN_3 network channel is 1 Mbps and it uses the CANopen protocol; the rate of the Ethernet network channel is 10 / 100 Mbps and it uses the TCP / IP protocol.

[0084] In this embodiment, the vehicle networking gateway supports a 5G network with 5G technology, and it can also be equipped with an IEEE802.3 interface, a DSPI interface, an eSCI interface, a CAN interface, an MLB interface, a LIN interface, and / or an I2C interface.

[0085] In this embodiment, for example, the IEEE802.3 interface can be used to connect to a wireless router to provide a WIFI network for the entire vehicle; the DSPI (Provider Manager Component) interface is used to connect to a Bluetooth adapter and an NFC (Near Field Communication) adapter, and can provide Bluetooth connection and NFC connection; the eSCI interface is used to connect to a 4G / 5G module for communication with the Internet; the CAN interface is used to connect to the vehicle CAN bus; the MLB interface is used to connect to the MOST (Media Oriented System Transport) bus in the vehicle, and the LIN interface is used to connect to the LIN (Local Interconnect Network) bus in the vehicle; the IC interface is used to connect to a DSRC (Dedicated Short Range Communication) module and a fingerprint recognition module. In addition, in this application, the MPC5668G chip can be used to convert different protocols with each other to integrate different networks.

[0086] In addition, the vehicle TBOX system (Telematics-BOX) in this embodiment is abbreviated as in-vehicle TBOX or telematics unit.

[0087] Telematics in this embodiment is the synthesis of telecommunications and informatics for long-distance communication, and is defined as a service system that provides information through a computer system built into the vehicle, wireless communication technology, satellite navigation devices, and Internet technology for exchanging information such as text and voice. Simply put, it connects the vehicle to the Internet through a wireless network (vehicle networking system) to provide various information necessary for the vehicle owner's driving and life.

[0088] In addition, Telematics in this embodiment is the integration of wireless communication technology, satellite navigation system, network communication technology, and in-vehicle computer. When a vehicle breaks down during driving, it connects to a service center through wireless communication for remote vehicle diagnosis. The computer built into the engine can record the status of the vehicle's main components and provide accurate fault locations and reasons for maintenance personnel at any time. Information is received through the user communication terminal to view traffic maps, road conditions, traffic information, safety and security services, and entertainment information services, etc. In addition, electronic games and network applications can be set up in the back seat of the vehicle in this embodiment. It is not difficult to understand that through the services provided by Telematics in this embodiment, users can easily understand traffic information, the parking space status of nearby parking lots, confirm their current location, and can also connect to the network server at home to timely understand the operation status, safety status, and visitor status of household appliances, etc.

[0089] The vehicle of this embodiment may also be provided with an ADAS (Advanced Driver Assistant System). It can utilize the various sensors installed on the vehicle to collect environmental data inside and outside the vehicle in real time, and perform technical processing such as identification, detection, and tracking of static and dynamic objects, so that the driver can be aware of possible dangers in the shortest time, attracting attention and enhancing safety. Correspondingly, the ADAS of this application can also adopt sensors such as radar, laser, and ultrasonic waves, which can detect light, heat, pressure, or other variables for monitoring the vehicle state, and are usually located on the front and rear bumpers, side mirrors, inside the steering column, or on the windshield of the vehicle. It is not difficult to see that all the various intelligent hardware used for the above ADAS functions can be connected to the vehicle networking system through an Ethernet link to achieve communication connection and interaction.

[0090] The host of the vehicle of this embodiment may include appropriate logic devices, circuits, and / or code for implementing the operation and / or functional operation of the upper five layers of the OSI model (Open System Interconnection). Therefore, the host will generate data packets for network transmission and / or process these data packets, and will also process the data packets received from the network. At the same time, the host can provide services for local users and / or one or more remote users or network nodes by executing corresponding instructions and / or running one or more application programs. In different embodiments of this application, the host can adopt one or more security protocols.

[0091] For example, in a specific application example of this application, the user scenario is: one week after the user buys a car, the voice assistant actively says to the user, "Hello, master, what's your new feeling about me?", "Hey, buddy, what do you like about my advantages?", or "You can suggest which aspects I need to improve. You will be rewarded if your opinion is adopted!"

[0092] This embodiment can also conduct a simple satisfaction survey for a specific business area with reference to research companies. At the same time, open-ended topics can be raised, and the interactive voice can be recorded and more feedback can be given by the back-end staff. At the same time, surveys can be conducted on the vehicle or on the restaurant at the just-parked location. This embodiment realizes the communication window function between the vehicle manufacturer and the user. Of course, for survey questions of third-party services, positive rewards and interactions need to be given to the users.

[0093] As described above, it is only the preferred embodiment of the present application, and it does not impose any formal restrictions on the present application. Although the present application has been disclosed above with the preferred embodiment, it is not intended to limit the present application. Any person skilled in the art can make some changes or modifications to equivalent embodiments by using the disclosed technical content within the scope of the technical solution of the present application. However, as long as it does not depart from the content of the technical solution of the present application, any simple modification, equivalent change, and modification made to the above embodiments based on the technical essence of the present application still fall within the scope of the technical solution of the present application.

Claims

1. An online research method for user experience based on scenario analysis, characterized in that The user experience online research method includes the steps of: The in-vehicle device determines the current user scenario in real time; Determine whether it is suitable to conduct user experience research according to the user scenario, where the user scenario includes the user getting in the car and being in a good mood; When it is determined that it is suitable to conduct user experience research, provide a research topic to the user through a predetermined method; Obtain the interaction feedback made by the user according to the research topic to achieve user experience online research; The step of providing a research topic to the user through a predetermined method includes: The in-vehicle device obtains the third-party services participated by the user before using the vehicle; the third-party services include at least one of refueling, vehicle maintenance, parking, and commercial services belonging to the parking lot; Obtain the corresponding research topic according to the third-party service; the research topic is the research topic reflecting user concerns shared by the in-vehicle device from other in-vehicle devices; Provide the research topic to the current user; The in-vehicle device obtains the user's voice information in real time; Analyze whether the voice information includes expressions of feedback on the use of the vehicle and its in-vehicle devices; If it is analyzed that the voice information includes expressions of feedback on the use of the vehicle and its in-vehicle devices, record the use feedback.

2. The user experience online research method according to claim 1, wherein, The step of providing a research topic to the user through a predetermined method further includes: Provide a research topic to the user through a predetermined method such as a voice assistant or a screen prompt.

3. The user experience online research method according to claim 2, wherein The method further includes: Judge whether the user's interaction feedback is effective and adopted; If the interaction feedback is effective and adopted, provide a rated reward to the user.

4. A vehicle-mounted device, characterized in that, The in-vehicle device is configured with a processor, and the processor is used to execute program data to implement the user experience online research method based on scenario analysis according to any one of claims 1-3.

5. A vehicle, characterized in that, The vehicle is configured with the in-vehicle device according to claim 4, and the in-vehicle device is connected to the cloud server through a 4G communication network, a 5G communication network, or a WIFI network.

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