Method, system, device and storage medium for processing installation information of household appliances

Abstract

The present application discloses a method, system, device and storage medium for processing installation information of household appliances. The technical solution provided by the embodiment of the present application receives and verifies the identity information of the user. When the identity information verification is passed, it queries whether the installation information has been entered in the previous work order corresponding to the user; when it is determined that the installation information has been entered in the previous work order corresponding to the user, the permission of the current work order is opened for the user, and the first identification information of the household appliance is obtained; the household appliance is unlocked according to the first identification information, and the working condition verification information returned by the household appliance is received; when it is determined that the operating condition of the household appliance is normal, the installation information of the current work order entered by the user is received and uploaded to the server. This technical solution can effectively improve the input rate of installation information of household appliances, which is conducive to improving the quality of installation and subsequent inspection and maintenance of household appliances. The present application can be widely used in the field of household appliance technology.

Description

Technical Field

[0001] The present application relates to the technical field of household electrical appliances, and in particular to a method, system, device and storage medium for processing installation information of household electrical appliances. Background Art

[0002] With the development of information technology, using smart home systems as a platform and home appliances as the main control objects, and utilizing cutting-edge technologies such as integrated wiring technology, network communication technology, security technology, automatic control technology, audio and video technology, the facilities related to people's home life are efficiently integrated to enhance the intelligence, safety, convenience and comfort of the home environment. This is one of the key research and development directions of home appliances.

[0003] As the functions of home appliances become more complex and high-end, higher requirements are placed on the installation skills of installers. In addition, the installation information of home appliances is also crucial for later inspection and maintenance. At present, there are a large number of after-sales outlets for home appliances on the market, and the control and retention of installation information is lacking, which brings a lot of trouble to later inspection and maintenance.

[0004] Therefore, the problems existing in related technologies need to be solved urgently. Summary of the invention

[0005] The purpose of this application is to solve one of the technical problems existing in the prior art to at least a certain extent.

[0006] A method for processing installation information of household appliances is provided in an embodiment of the present application. The method can effectively improve the input rate of installation information of household appliances, which is beneficial to improving the quality of later repair and maintenance of household appliances.

[0007] The following is a summary of the subject matter and some of the beneficial effects described in this application, which is not intended to limit the scope of protection of the claims.

[0008] On the one hand, an embodiment of the present application provides a method for processing installation information of a household appliance, including:

[0009] Receive and verify the user's identity information, and when the identity information is verified, query whether the previous work order corresponding to the user has entered the installation information;

[0010] When it is determined that the installation information has been entered into the previous work order corresponding to the user, the permission of the current work order is enabled for the user, and the first identification information of the home appliance is obtained;

[0011] Unlocking the home appliance according to the first identification information, and receiving operating condition verification information returned by the home appliance; the operating condition verification information is used to indicate whether the operating condition of the home appliance is normal;

[0012] When it is determined that the operating condition of the household appliance is normal, the installation information of the current work order entered by the user is received and uploaded to the server.

[0013] In an embodiment of the present application, before a user (installer of home appliances) installs the home appliances, it is first determined through a mobile terminal whether the user has entered the installation information of the previous work order. Only after the user has entered the installation information of the previous work order is the permission for the new current work order enabled. This can improve the problem of low installation information entry rate during the installation of home appliances, improve the quality of management and control of the installation process, and facilitate the subsequent inspection and maintenance of home appliances.

[0014] In addition, the method for processing household appliance installation information according to the above embodiment of the present application may also have the following additional technical features:

[0015] Optionally, in one embodiment of the present application, the querying whether the previous work order corresponding to the user has entered installation information includes:

[0016] Sending a query instruction to the server;

[0017] receiving second identification information returned by the server; the second identification information is used to represent the entry status of the installation information, and the entry status includes an entered state and an unentered state;

[0018] Determine whether installation information has been entered in the previous work order according to the second identification information.

[0019] In the embodiment of the present application, the installation information of the home appliance can be stored and the process can be managed by the server, and the entry status of the installation information of the home appliance can be monitored in real time, which is conducive to improving the retention rate of the installation information and the convenience of query.

[0020] Optionally, in an embodiment of the present application, after the step of enabling the user to have permission for the current work order, the step further includes:

[0021] An installation instruction is sent to the server, so that the server adjusts the entry status of the installation information to an unentered status.

[0022] In an embodiment of the present application, when a user is performing a current work order, the entry status of the installation information of the current work order is updated in the server in a timely manner, which can reduce the occurrence of omissions or losses of installation information and improve the entry rate of installation information.

[0023] Optionally, in one embodiment of the present application, the method further comprises the following steps:

[0024] When it is determined that the previous work order corresponding to the user has not entered the installation information, a prompt message is output; the prompt message is used to prompt the user to enter the installation information for the previous work order.

[0025] In an embodiment of the present application, if the user's previous work order did not enter the installation information, the user's permission for the current work order will not be enabled first, and the user will be reminded to enter the installation information for the previous work order. This can reduce the occurrence of omissions or losses of installation information and improve the entry rate of installation information.

[0026] Optionally, in an embodiment of the present application, unlocking the household appliance according to the first identification information includes:

[0027] Sending the first identification information to the server, so that the server determines the key information corresponding to the home appliance according to the first identification information; the key information carries the unlocking time limit;

[0028] Receive the key information returned by the server, and send the key information to the home appliance for unlocking.

[0029] In an embodiment of the present application, when installing a home appliance, the corresponding key information can be obtained from the server through the first identification information on the home appliance, thereby unlocking the home appliance, improving the security of installation and sales of the home appliance, and reducing the occurrence of stolen installation of home appliances.

[0030] On the other hand, the embodiment of the present application further provides another method for processing installation information of household appliances, including:

[0031] Receive a query instruction sent by a mobile terminal, and send second identification information to the mobile terminal; the query instruction is used to query whether the installation information has been entered in the previous work order corresponding to the user, and the second identification information is used to represent the entry status of the installation information, and the entry status includes an entered state and a not entered state;

[0032] Receiving first identification information of a home appliance sent by a mobile terminal, and determining key information corresponding to the home appliance according to the first identification information; the key information carries an unlocking time limit;

[0033] The key information is sent to the mobile terminal so that the mobile terminal obtains the operating condition verification information of the home appliance after unlocking the home appliance, and receives the installation information of the current work order sent by the mobile terminal; wherein the operating condition verification information is used to characterize whether the operating condition of the home appliance is normal, and the installation information of the current work order is sent when the mobile terminal determines that the operating condition of the home appliance is normal.

[0034] In an embodiment of the present application, before a user (installer of home appliances) installs the home appliances, the server can determine whether the user has entered the installation information of the previous work order. After the user enters the installation information of the previous work order, the server sends second identification information indicating that the installation information is in an entered state to the mobile terminal, so as to open new permissions for the current work order for the user, thereby improving the problem of low installation information entry rate during the installation of home appliances, improving the management and control quality of the installation process, and facilitating the subsequent inspection and maintenance of home appliances.

[0035] On the other hand, the embodiment of the present application further provides a system for processing installation information of household appliances, including:

[0036] A receiving module, used to receive and verify the user's identity information, and when the identity information is verified, query whether the previous work order corresponding to the user has entered the installation information;

[0037] An acquisition module, configured to, when it is determined that the installation information has been entered into the previous work order corresponding to the user, enable the permission of the current work order for the user and acquire the first identification information of the home appliance;

[0038] an unlocking module, configured to unlock the household appliance according to the first identification information, and receive operating condition verification information returned by the household appliance; the operating condition verification information is used to indicate whether the operating condition of the household appliance is normal;

[0039] The uploading module is used to receive the installation information of the current work order entered by the user and upload it to the server when it is determined that the operating condition of the household appliance is normal.

[0040] On the other hand, an embodiment of the present application further provides a device for processing installation information of a household appliance, including:

[0041] at least one processor;

[0042] at least one memory for storing at least one program;

[0043] When the at least one program is executed by the at least one processor, the at least one processor implements the above-mentioned method.

[0044] On the other hand, an embodiment of the present application further provides a computer-readable storage medium, which stores processor-executable instructions, and the processor-executable instructions are used to implement the above-mentioned method when executed by the processor.

[0045] Other features and advantages of the present invention will be described in the following description, and partly become apparent from the description, or understood by practicing the present invention. The purpose and other advantages of the present invention can be realized and obtained by the structures particularly pointed out in the description, claims and drawings. BRIEF DESCRIPTION OF THE DRAWINGS

[0046] In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the following introduction is made to the drawings of the embodiments of the present application or the related technical solutions in the prior art. It should be understood that the drawings introduced below are only for the convenience of clearly describing some embodiments of the technical solutions of the present application. For technical personnel in this field, other drawings can be obtained based on these drawings without paying any creative work.

[0047] Figure 1 It is a schematic diagram of an implementation environment of a method for processing installation information of household appliances provided in an embodiment of the present application;

[0048] Figure 2 It is a flowchart of a method for processing installation information of household appliances provided in an embodiment of the present application;

[0049] Figure 3 It is a schematic diagram of unlocking and operating a household appliance provided in an embodiment of the present application;

[0050] Figure 4 It is a flowchart of another method for processing installation information of household appliances provided in an embodiment of the present application;

[0051] Figure 5 It is a schematic diagram of a specific implementation process of a method for processing installation information of household appliances provided in an embodiment of the present application;

[0052] Figure 6 It is a structural diagram of a system for processing installation information of household appliances provided in an embodiment of the present application;

[0053] Figure 7 It is a structural schematic diagram of a device for processing installation information of household appliances provided in an embodiment of the present application. DETAILED DESCRIPTION

[0054] In order to enable those skilled in the art to better understand the solution of the present application, the technical solution in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work should fall within the scope of protection of the present application.

[0055] The terms "first", "second", "third" and "fourth" etc. in the specification and claims of the present application and the drawings are used to distinguish different objects, rather than to describe a specific order. In addition, the terms "including" and "having" and any variations thereof are intended to cover non-exclusive inclusions. For example, a process, method, system, product or device that includes a series of steps or units is not limited to the listed steps or units, but optionally includes steps or units that are not listed, or optionally includes other steps or units inherent to these processes, methods, products or devices.

[0056] Reference to "embodiments" herein means that a particular feature, structure, or characteristic described in conjunction with the embodiments may be included in at least one embodiment of the present application. The appearance of the phrase in various locations in the specification does not necessarily refer to the same embodiment, nor is it an independent or alternative embodiment that is mutually exclusive with other embodiments. It is explicitly and implicitly understood by those skilled in the art that the embodiments described herein may be combined with other embodiments.

[0057] As people's living standards continue to improve, the functional requirements for home appliances tend to be high-end and complex. In related technologies, after consumers purchase home appliances, they usually send professional installers to the consumer's designated site through the manufacturer's authorized after-sales outlets to install and debug the home appliances. During the installation process, it is necessary to record information such as the installation time, installers, and installation locations, which is very important for the commissioning and subsequent inspection and maintenance of home appliances. However, due to the large number of after-sales outlets, the collection of installation information mainly depends on the self-consciousness of the installers, resulting in inadequate implementation of the management and retention of installation information, which brings a lot of trouble to the subsequent inspection and maintenance. At the same time, there are also cases where non-professionals install, and the installation quality is uneven, which can easily affect the quality control of home appliances and the after-sales experience of consumers.

[0058] In view of this, a method, system, device and storage medium for processing installation information of household appliances are provided in the embodiments of the present application. The technical solution provided in the embodiments of the present application receives and verifies the identity information of the user. When the identity information verification is passed, it queries whether the installation information has been entered in the previous work order corresponding to the user; when it is determined that the installation information has been entered in the previous work order corresponding to the user, the permission of the current work order is opened for the user, and the first identification information of the household appliance is obtained; the household appliance is unlocked according to the first identification information, and the working condition verification information returned by the household appliance is received; when it is determined that the operating condition of the household appliance is normal, the installation information of the current work order entered by the user is received and uploaded to the server. This technical solution can effectively improve the entry rate of installation information of household appliances, which is conducive to improving the quality of installation and subsequent inspection and maintenance of household appliances.

[0059] Reference Figure 1 , Figure 1 , a schematic diagram of the implementation environment of a method for processing installation information of a home appliance provided in an embodiment of the present application is shown. In this implementation environment, the main hardware and software entities involved include a mobile terminal 110, a server 120, and a home appliance 130. Among them, the mobile terminal 110 is used by the installer of the home appliance 130 to collect relevant installation information of the home appliance 130; the server 120 is used to interact with the mobile terminal 110, perform relevant authority verification tasks, and receive and store the installation information of the home appliance 130.

[0060] In some embodiments, Figure 1 The mobile terminal 110 shown may include, but is not limited to, any one or more of a smart watch, a smart phone, a tablet computer, a personal digital assistant (PDA), an intelligent voice interaction device, a laptop computer, a desktop computer, a smart home appliance, or a vehicle-mounted terminal. The server 120 may be configured as an independent physical server, or as a server cluster or distributed system consisting of multiple physical servers, or as a cloud server that provides cloud services, cloud databases, cloud computing, cloud storage, network services, and the like. The home appliance 130 may include any one or more smart home appliances, such as a television, a refrigerator, an air conditioner, a washing machine, and the like.

[0061] In some embodiments, the mobile terminal 110 and the server 120, and the mobile terminal and the home appliance 130 can establish a communication connection through a wireless network or a wired network. The wireless network or wired network uses standard communication technology and / or protocols. The network can be set to the Internet or any other network, such as but not limited to a local area network (LAN), a metropolitan area network (MAN), a wide area network (WAN), a mobile, wired or wireless network, a private network or any combination of a virtual private network. Of course, it is understandable that Figure 1 The implementation environment in the embodiment of the present application is only an optional application scenario of the method for processing the installation information of household appliances provided in the embodiment of the present application, and the actual application is not fixed to Figure 1 The hardware and software environment shown.

[0062] Combine the following Figure 1 The implementation environment shown is used to describe in detail the method for processing home appliance installation information provided in the embodiments of the present application.

[0063] Reference Figure 2 In the embodiments of the present application, Figure 2The method for processing the installation information of household appliances shown is mainly executed on the mobile terminal 110. The method can be applied to the mobile terminal 110, for example, can be applied to the software installed in the mobile terminal 110 to implement a part of the software functions, but is not limited to the above form. Figure 2 The method mainly includes steps 210 to 240.

[0064] Step 210: Receive and verify the user's identity information. When the identity information is verified, query whether the installation information has been entered in the previous work order corresponding to the user;

[0065] In this step, the mobile terminal 110 can receive and verify whether the user's identity information is compliant. The user here is the installer of the home appliance. The purpose of verifying whether the installer's identity information is compliant is to determine whether the home appliance is installed by the installer authorized by the manufacturer, thereby reducing the possibility of unauthorized installation of the home appliance and improving the installation quality. Specifically, in some embodiments, the process of verifying the user's identity information can be completely executed locally on the mobile terminal 110. For example, a corresponding APP can be set. When the installer is performing the installation operation, he needs to log in to the APP to establish a communication connection with the server to perform subsequent unlocking operations on the home appliance. In this case, the installer can register an account and set a corresponding password in advance. Only users who enter the account and password correctly can log in to the APP, so that the user's identity information can be verified. In some embodiments, the process of verifying the user's identity information can also be completed based on the interaction between the mobile terminal 110 and the server 120. For example, the manufacturer can pre-register and store the identity information of each installer in the server 120, such as the name, ID number or work card number of the installer, and of course, it can also be the information of the mobile terminal 110 used by the installer. When it is necessary to verify the user's identity information, the mobile terminal 110 sends the corresponding information input or authorized by the user to the server 120. The server 120 compares the registered stored information with the information received from the mobile terminal 110. If the information is consistent, it means that the user is a registered installer and the verification is successful. If it is not consistent with the information received from the mobile terminal 110, it means that the user is not a registered installer and the verification fails. The user can be reminded that registration is required to obtain authorization.

[0066] In this step, when the user's identity information is verified, it means that he is a professional and compliant installer. At this time, you can check whether the installation information has been entered for his last installation task based on the user's identity information. Since the installation task is assigned in the form of a work order, that is to say, check whether the installation information has been entered for the previous work order corresponding to the user. If not, it may be that the user did not complete the previous work order or the user missed the work of entering the installation information after completing the previous work order. At this time, a prompt message can be output to prompt the user to enter the installation information for the previous work order.

[0067] In some possible implementations, when querying whether the installation information has been entered in the previous work order corresponding to the user, a query instruction can be sent to the server through the mobile terminal. After receiving the query instruction, the server returns the second identification information according to the user's identity information. The second identification information is used to characterize the entry status of the user's installation information recorded in the server. The entry status here includes the entered state and the unentered state. It should be noted that in this application, the entry status is updated in real time according to the user's work situation. For example, when the user installs a group of home appliances, the installation information is uploaded to the server for storage. At this time, for the work order of the group of home appliances, the entry status of the installation information is the entered state. If the user has not yet executed a new work order task, the entry status of the corresponding installation information remains in the entered state. When the user executes a new work order task, after opening the permission of the current work order for the user, an installation instruction is also sent to the server to remind the server that it needs to record the entry status of the installation information corresponding to the new work order task at this time. After receiving the installation instruction, the server can automatically adjust the entry status of the installation information corresponding to the user to the unentered state. In simple terms, when a user opens a new work order permission during the installation process, the installation information entry status changes from the installation information of the previous work order has been entered to the installation information of the current work order has not been entered; when the user completes the entry of the installation information of the current work order, the installation information entry status changes from the unentered state to the entered state. In this way, it can be understood that by checking the user's entry of the installation information of the previous work order before executing a new installation work order, and reminding the user to enter the installation information in time if the installation information of the previous work order has not been entered, the installation information entry rate can be effectively improved, which is conducive to the detailed and efficient management and control of the installation work of home appliances.

[0068] Step 220: when it is determined that the installation information has been entered into the previous work order corresponding to the user, the permission of the current work order is enabled for the user, and the first identification information of the home appliance is obtained;

[0069] In this step, when it is determined in step 210 that the previous work order corresponding to the user has entered the installation information, a new installation work order task can be started, that is, the permissions of the current work order can be opened for the user. Here, the permissions of the current work order mainly include providing users with the function of debugging home appliances and channels for uploading the installation information of this home appliance. In the process of debugging home appliances, the home appliances must first be unlocked before they can be started and run normally. Specifically, in some embodiments, the mobile terminal 110 can enter the code scanning interface after opening the permissions of the current work order. The code scanning interface is used to collect and obtain the identification information of the home appliance. In this application, the identification information of the home appliance is recorded as the first identification information. The first identification information can be any information with an identification function, such as a QR code, a barcode or a nameplate on the home appliance. The first identification information corresponds to the home appliance one-to-one, and different home appliances carry different first identification information.

[0070] Step 230: unlock the home appliance according to the first identification information, and receive the operating condition verification information returned by the home appliance; the operating condition verification information is used to indicate whether the operating condition of the home appliance is normal;

[0071] In this step, after the home appliance is installed, the user can unlock the home appliance by obtaining the first identification information. Specifically, in general, the unlocking status of the home appliance can be divided into unlocked, temporarily unlocked and permanently unlocked, wherein the unlocked home appliance is in the state of keeping the factory settings, and its internal motherboard central control system is locked and cannot operate normally. The purpose of locking the home appliance is to achieve good product control and minimize the theft and sale of home appliances during the sales process. The temporary unlocking state is the state experienced by the installer during the on-site debugging of the home appliance after the installation of the home appliance is completed. When the home appliance is in the state of temporary unlocking, it can operate normally for a certain period of time, so that the installer and the consumer can confirm the operation of the home appliance. When the home appliance can operate normally, it will generally automatically enter the permanent unlocking state, and the consumer can use it normally; when the installer finds that the operation of the home appliance fails, the installation process can be adjusted, and the home appliance can be temporarily unlocked again, or the relevant fault situation can be reported to apply for a new machine.

[0072] Reference Figure 3 , Figure 3A logic diagram for judging the unlocking and running of household appliances is given in the article. For household appliances, when the appliance is connected to a power source and the switch is turned on, after receiving the power-on command, some mainboard functions are started, such as the processor and the communication module, which can be temporarily started, wherein the processor is used to judge the unlocking state of the household appliance; the communication module is used to receive the key information for unlocking from the outside world. Specifically, in the judgment process of the unlocking state of the household appliance, it is first judged whether it has been permanently unlocked. If it is in the state of permanent unlocking, the household appliance starts and runs normally; if it is not in the state of permanent unlocking, it is further judged whether it is in the state of temporary unlocking. Whether the household appliance is in the state of temporary unlocking can be judged according to the unlocking time node and unlocking time limit of temporary unlocking. When the household appliance is in the state of temporary unlocking, it starts and runs; otherwise, if the household appliance is not in the state of temporary unlocking, it remains turned off and can prompt the user with the information that it is not unlocked.

[0073] In some possible implementations, during the production process of the home appliance, the first identification information of the home appliance and the key information required for temporary unlocking can be stored in the server, and the unlocking time limit of the temporary unlocking can also be set for the key information. For example, each time the temporary unlocking is performed, the home appliance has an unlocking time limit of 12 hours; of course, the specific unlocking time limit can be flexibly set according to the needs, and this is not limited in this application. Thus, when temporarily unlocking the home appliance, the user can send the first identification information to the server through the mobile terminal, and the server can determine the key information corresponding to the home appliance based on the first identification information, and send the key information to the mobile terminal. The mobile terminal sends the key information to the home appliance through the communication connection with the home appliance. The home appliance automatically verifies after receiving the key information, and enters the temporary unlocking state when the key information passes.

[0074] As mentioned above, when the home appliance is in a temporarily unlocked state, the user can operate the home appliance, check the results of the installation process, and receive the working condition verification information returned by the home appliance through the mobile terminal. The working condition verification information here is used to characterize whether the operating condition of the home appliance is normal. For example, if the home appliance is an air-conditioning device, the user can set the home appliance to work in different modes for a period of time. The air-conditioning device can determine whether the refrigeration or heating system is working normally, and feedback the working condition verification information to the user, so that the user can understand whether the installation of the home appliance has been successfully completed. In this application, for home appliances that are in a temporarily unlocked state for the first time, it is also possible to self-check whether each function is operating normally through a pre-set program to reduce the omissions that may occur when manually operating to verify the working condition, improve the self-inspection efficiency of home appliances during initial installation and operation, and bring consumers a more reliable shopping and use experience.

[0075] Step 240: When it is determined that the operating condition of the household appliance is normal, the installation information of the current work order entered by the user is received and uploaded to the server.

[0076] In this step, when the operating condition of the home appliance is determined to be normal according to the operating condition verification information fed back by the home appliance, it can be considered that the installation of the home appliance is correct. At this time, the corresponding installation archive file can be displayed to the user for the user to fill in. The installation archive file is used to collect the installation information of the current work order entered by the user, for example, it can include the name of the installer, work number, installation location, installation time, installation time, operating status of the home appliance after unlocking, and other information related to this installation task. After the mobile terminal collects the installation information, it can upload it to the server for storage.

[0077] Reference Figure 4 In the embodiments of the present application, Figure 4 The illustrated method for processing household appliance installation information is mainly executed on the server 120 side. Figure 4 The method mainly includes steps 410 to 430.

[0078] Step 410: receiving a query instruction sent by a mobile terminal, and sending second identification information to the mobile terminal; the query instruction is used to query whether the installation information has been entered in the previous work order corresponding to the user, and the second identification information is used to represent the entry status of the installation information, and the entry status includes an entered state and a not entered state;

[0079] Step 420: receiving first identification information of the home appliance sent by the mobile terminal, and determining key information corresponding to the home appliance according to the first identification information; the key information carries an unlocking time limit;

[0080] Step 430: Send the key information to the mobile terminal so that the mobile terminal unlocks the home appliance and obtains the operating condition verification information of the home appliance, and receives the installation information of the current work order sent by the mobile terminal; wherein the operating condition verification information is used to characterize whether the operating condition of the home appliance is normal, and the installation information of the current work order is sent when the mobile terminal determines that the operating condition of the home appliance is normal.

[0081] In the embodiment of the present application, the server 120 can receive the query instruction sent by the user's mobile terminal, and feedback the second identification information to the mobile terminal according to whether the installation information has been entered in the previous work order corresponding to the user, so that the mobile terminal can open the permission of the current work order for the user when confirming that the installation information has been entered in the previous work order corresponding to the user, and adjust the entry status of the user's installation information to the unentered state.

[0082] After the user has installed the home appliance, the server can send the key information of the home appliance to the mobile terminal through interaction with the mobile terminal, so that the user can unlock the home appliance and verify whether the operation is normal. When the home appliance is operating normally, the user can fill in the installation information of the current work order and send it to the server through the mobile terminal. The server receives the installation information and saves it, and adjusts the entry status of the user's installation information to the entered status.

[0083] The following describes a method for processing home appliance installation information provided in this application in conjunction with a specific embodiment.

[0084] Reference Figure 5 In an embodiment of the present application, a related APP can be installed in the user's mobile terminal for the user to execute the related installation information upload process. When a certain home appliance needs to be installed, the user can bring the mobile terminal to the installation site and verify the compliance of the identity information through the APP. When the verification is not compliant, the user can be reminded to re-verify; when the verification is compliant, the user's previous work order is queried to see whether the task of entering the installation information has been completed. If not, the user is reminded that the information entry of the previous work order is incomplete; if the user's previous work order has entered the installation information, the APP of the mobile terminal can enter the code scanning interface or receive the first identification information of the home appliance manually entered by the user. After the user completes the installation of the home appliance, on the one hand, the home appliance is started, a communication connection relationship between the mobile terminal and the home appliance is established, and the key information of the home appliance is obtained from the server through the previous first identification information, and the key information is sent to the home appliance. The home appliance verifies whether the key information is correct. If there is an error, it will not unlock and prompt the user that the unlocking password is wrong and needs to scan the code again or enter the first identification information. If the key information is correct, the home appliance allows temporary unlocking and automatically determines whether the operation of the home appliance is normal. If there is an abnormality, it will end the operation. If there is no abnormality, it will automatically enter the permanent unlocking state. At this time, the user can enter and upload the installation information of the home appliance on the mobile terminal. The server receives the installation information and stores it, thus completing this work order.

[0085] Reference Figure 6 The embodiment of the present application also discloses a system for processing installation information of household appliances, including:

[0086] Receiving module 610, used to receive and verify the user's identity information, and when the identity information is verified, query whether the previous work order corresponding to the user has entered the installation information;

[0087] The acquisition module 620 is used to enable the user's permission for the current work order and obtain the first identification information of the home appliance when it is determined that the previous work order corresponding to the user has entered the installation information;

[0088] The unlocking module 630 is used to unlock the home appliance according to the first identification information, and receive the working condition verification information returned by the home appliance; the working condition verification information is used to indicate whether the operating condition of the home appliance is normal;

[0089] The upload module 640 is used to receive the installation information of the current work order entered by the user and upload it to the server when it is determined that the operating condition of the home appliance is normal.

[0090] Understandably, Figure 2 The contents of the embodiment of the method for processing installation information of household appliance devices are applicable to the embodiment of the system for processing installation information of household appliance devices. The functions specifically implemented by the embodiment of the system for processing installation information of household appliance devices are similar to those of the embodiment of the method for processing installation information of household appliance devices. Figure 2 The method for processing the installation information of the household appliance shown in the embodiment is the same as that of the embodiment of the household appliance installation information shown in the embodiment of the invention, and the beneficial effects achieved are the same as those achieved in the embodiment of the invention. Figure 2 The beneficial effects achieved by the embodiment of the method for processing installation information of household electrical appliances shown are also the same.

[0091] Reference Figure 7 The embodiment of the present application also discloses a device for processing installation information of household appliances, including:

[0092] at least one processor 201;

[0093] At least one memory 202, used to store at least one program;

[0094] When at least one program is executed by at least one processor 201, at least one processor 201 implements the following Figure 2 The method for processing the installation information of the household appliance shown in the embodiment or Figure 4 An embodiment of a method for processing installation information of household electrical appliances is shown.

[0095] It is understandable that if Figure 2 The method for processing the installation information of the household appliance shown in the embodiment or Figure 4 The contents of the embodiment of the method for processing the installation information of household appliances shown in FIG. 1 are applicable to the embodiment of the processing device. The functions specifically implemented by the embodiment of the processing device are similar to those in FIG. Figure 2 The method for processing the installation information of the household appliance shown in the embodiment or Figure 4 The method for processing the installation information of the household appliance shown in the embodiment is the same as that of the embodiment of the household appliance installation information shown in the embodiment of the invention, and the beneficial effects achieved are the same as those of the embodiment of the invention. Figure 2 The method for processing the installation information of the household appliance shown in the embodiment or Figure 4 The beneficial effects achieved by the embodiment of the method for processing installation information of household electrical appliances shown are also the same.

[0096] The embodiment of the present application further provides a computer-readable storage medium in which instructions executable by the processor 201 are stored. When the instructions executable by the processor 201 are executed by the processor 201, they are used to perform the following steps: Figure 2 The method for processing the installation information of the household appliance shown in the embodiment or Figure 4 An embodiment of a method for processing installation information of household electrical appliances is shown.

[0097] Similarly, Figure 2 The method for processing the installation information of the household appliance shown in the embodiment or Figure 4 The contents of the embodiment of the method for processing the installation information of household appliances shown in the figure are applicable to the embodiment of the computer-readable storage medium. The functions specifically implemented by the embodiment of the computer-readable storage medium are similar to those of the embodiment of the computer-readable storage medium. Figure 2 The method for processing the installation information of the household appliance shown in the embodiment or Figure 4 The method for processing the installation information of the household appliance shown in the embodiment is the same as that of the embodiment of the household appliance installation information shown in the embodiment of the invention, and the beneficial effects achieved are the same as those achieved in the embodiment of the invention. Figure 2 The method for processing the installation information of the household appliance shown in the embodiment or Figure 4 The beneficial effects achieved by the embodiment of the method for processing installation information of household electrical appliances shown are also the same.

[0098] In some selectable embodiments, the function / operation mentioned in the block diagram may not occur in the order mentioned in the operation diagram. For example, depending on the function / operation involved, the two boxes shown in succession can actually be executed substantially simultaneously or the boxes can sometimes be executed in reverse order. In addition, the embodiment presented and described in the flow chart of the application is provided by way of example, for the purpose of providing a more comprehensive understanding of technology. The disclosed method is not limited to the operation and logic flow presented herein. Selectable embodiments are expected, wherein the order of various operations is changed and the sub-operation of a part described as a larger operation is performed independently.

[0099] In addition, although the present application is described in the context of functional modules, it should be understood that, unless otherwise specified, one or more of the functions and / or features can be integrated into a single physical device and / or software module, or one or more functions and / or features can be implemented in a separate physical device or software module. It is also understood that a detailed discussion of the actual implementation of each module is unnecessary for understanding the present application. More specifically, in view of the properties, functions, and internal relationships of the various functional modules in the device disclosed herein, the actual implementation of the module will be understood within the conventional techniques of the engineer. Therefore, those skilled in the art can implement the present application set forth in the claims without excessive experimentation using ordinary techniques. It is also understood that the specific concepts disclosed are merely illustrative and are not intended to limit the scope of the present application, which is determined by the full scope of the attached claims and their equivalents.

[0100] If the function is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present application, or the part that contributes to the prior art or the part of the technical solution, can be embodied in the form of a software product. The computer software product is stored in a storage medium, including a number of instructions to enable a processing device (which can be a personal computer, server, or network device, etc.) to perform all or part of the steps of the various embodiments of the present application. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), disk or optical disk and other media that can store program codes.

[0101] The logic and / or steps represented in the flowchart or otherwise described herein, for example, may be considered as an ordered list of executable instructions for implementing logical functions, and may be embodied in any computer-readable storage medium for use by an instruction execution system, apparatus, or device (such as a computer-based system, a system including a processor, or other system that can fetch instructions from an instruction execution system, apparatus, or device and execute instructions), or in conjunction with such instruction execution system, apparatus, or device. For purposes of this specification, a "computer-readable storage medium" may be any device that can contain, store, communicate, propagate, or transmit a program for use by an instruction execution system, apparatus, or device, or in conjunction with such instruction execution system, apparatus, or device.

[0102] More specific examples of computer-readable storage media (a non-exhaustive list) include the following: an electrical connection with one or more wires (electronic device), a portable computer disk case (magnetic device), a random access memory (RAM), a read-only memory (ROM), an erasable and programmable read-only memory (EPROM or flash memory), a fiber optic device, and a portable compact disk read-only memory (CDROM). In addition, the computer-readable storage medium may even be a paper or other suitable medium on which the program is printed, since the program may be obtained electronically, for example, by optically scanning the paper or other medium, followed by editing, deciphering or processing in another suitable manner as necessary, and then stored in a computer memory.

[0103] It should be understood that the various parts of the present application can be implemented by hardware, software, firmware or a combination thereof. In the above-mentioned embodiments, multiple steps or methods can be implemented by software or firmware stored in a memory and executed by a suitable instruction execution system. For example, if implemented by hardware, as in another embodiment, it can be implemented by any one of the following technologies known in the art or their combination: a discrete logic circuit having a logic gate circuit for implementing a logic function for a data signal, a dedicated integrated circuit having a suitable combination of logic gate circuits, a programmable gate array (PGA), a field programmable gate array (FPGA), etc.

[0104] In the above description of this specification, the description with reference to the terms "one embodiment / example", "another embodiment / example" or "certain embodiments / examples" etc. means that the specific features, structures, materials or characteristics described in conjunction with the embodiment or example are included in at least one embodiment or example of the present application. In this specification, the schematic representation of the above terms does not necessarily refer to the same embodiment or example. Moreover, the specific features, structures, materials or characteristics described may be combined in any one or more embodiments or examples in a suitable manner.

[0105] Although the embodiments of the present application have been shown and described, those skilled in the art will appreciate that various changes, modifications, substitutions and variations may be made to the embodiments without departing from the principles and spirit of the present application, and that the scope of the present application is defined by the claims and their equivalents.

[0106] The above is a specific description of the preferred implementation of the present application, but the present application is not limited to the embodiments. Technical personnel familiar with the field can make various equivalent modifications or substitutions without violating the spirit of the present application. These equivalent modifications or substitutions are all included in the scope defined by the claims of the present application.

Claims

1. A method for processing household appliance installation information, characterized in that: The following steps are involved: Receive and verify the user's identity information, and when the identity information is verified, query whether the previous work order corresponding to the user has entered the installation information; When it is determined that the installation information has been entered into the previous work order corresponding to the user, the permission of the current work order is enabled for the user, and the first identification information of the home appliance is obtained; Unlocking the home appliance according to the first identification information, and receiving working condition verification information returned by the home appliance; The operating condition verification information is used to indicate whether the operating condition of the household appliance is normal; When it is determined that the operating condition of the household appliance is normal, receiving the installation information of the current work order entered by the user and uploading it to the server; The unlocking the household appliance according to the first identification information includes: Sending the first identification information to the server, so that the server determines the key information corresponding to the home appliance according to the first identification information; the key information carries an unlocking time limit, and the unlocking time limit is used to limit the duration of the home appliance entering a temporary unlocking state after the key information is verified; Receive the key information returned by the server, and send the key information to the home appliance for unlocking.

2. The method according to claim 1, characterized in that The querying whether the previous work order corresponding to the user has entered the installation information includes: Sending a query instruction to the server; receiving second identification information returned by the server; the second identification information is used to represent the entry status of the installation information, and the entry status includes an entered state and an unentered state; Determine whether installation information has been entered in the previous work order according to the second identification information.

3. The method according to claim 2, characterized in that After the step of enabling the user to have the permission for the current work order, the method further includes: An installation instruction is sent to the server, so that the server adjusts the entry status of the installation information to an unentered status.

4. The method according to claim 1, characterized in that: The method further comprises the following steps: When it is determined that the previous work order corresponding to the user has not entered the installation information, a prompt message is output; the prompt message is used to prompt the user to enter the installation information for the previous work order.

5. A method for processing household appliance installation information, characterized in that: The following steps are involved: receiving a query instruction sent by a mobile terminal, and sending second identification information to the mobile terminal; The query instruction is used to query whether the installation information has been entered in the previous work order corresponding to the user, and the second identification information is used to represent the entry status of the installation information, and the entry status includes an entered state and a not entered state; Receiving first identification information of a home appliance sent by a mobile terminal, and determining key information corresponding to the home appliance according to the first identification information; The key information carries an unlocking time limit, which is used to limit the duration for which the home appliance enters a temporarily unlocked state after the key information is verified; The key information is sent to the mobile terminal so that the mobile terminal obtains the operating condition verification information of the home appliance after unlocking the home appliance, and receives the installation information of the current work order sent by the mobile terminal; wherein the operating condition verification information is used to characterize whether the operating condition of the home appliance is normal, and the installation information of the current work order is sent when the mobile terminal determines that the operating condition of the home appliance is normal.

6. The method according to claim 5, characterized in that The method further comprises the following steps: An installation instruction sent by the mobile terminal is received, and an entry state of the installation information is adjusted to an unentered state according to the installation instruction.

7. A system for processing installation information of household appliances, characterized in that: include: A receiving module, used to receive and verify the user's identity information, and when the identity information is verified, query whether the previous work order corresponding to the user has entered the installation information; An acquisition module, configured to, when it is determined that the installation information has been entered into the previous work order corresponding to the user, enable the permission of the current work order for the user and acquire the first identification information of the home appliance; an unlocking module, configured to unlock the home appliance according to the first identification information, and receive working condition verification information returned by the home appliance; The operating condition verification information is used to indicate whether the operating condition of the household appliance is normal; An uploading module, for receiving the installation information of the current work order entered by the user and uploading it to a server when it is determined that the operating condition of the household appliance is normal; The unlocking the household appliance according to the first identification information includes: Sending the first identification information to the server, so that the server determines the key information corresponding to the home appliance according to the first identification information; the key information carries an unlocking time limit, and the unlocking time limit is used to limit the duration of the home appliance entering a temporary unlocking state after the key information is verified; Receive the key information returned by the server, and send the key information to the home appliance for unlocking.

8. A device for processing installation information of household appliances, characterized in that: include: at least one processor; at least one memory for storing at least one program; When the at least one program is executed by the at least one processor, the at least one processor implements the method according to any one of claims 1 to 6.

9. A computer-readable storage medium storing instructions executable by a processor, characterized in that: The processor-executable instructions are used to implement the method according to any one of claims 1 to 6 when executed by the processor.

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