A task order processing method and system

Abstract

The present invention discloses a task order processing method and system, and relates to the field of computer technology. A specific implementation of the method includes: receiving a task order processing request initiated by a user, obtaining user information in the task order processing request; determining a tab page display mode corresponding to the user according to the user information, wherein the tab page display mode includes a single tab page display mode and a combined tab page display mode; generating and displaying a tab page corresponding to the task order according to the tab page display mode; and processing the task order in response to an operation instruction input by the user through the tab page. This implementation mode flexibly sets the tab page display mode for different types of users, thereby shortening the task order processing cycle and improving the user experience.

Description

Technical Field

[0001] The present invention relates to the field of computer technology, and in particular to a task list processing method and system. Background Art

[0002] When merchants currently use the task order processing system of the merchant platform, there are many TABs (tab pages) involved, mainly including tab pages of 5 nodes: All - Pending Review - Pending Receipt - Pending Processing - Lightning Collection. For large merchants, there are many corresponding customer service personnel, and each customer service personnel only needs to perform the corresponding task order operation on a single tab page, so the accuracy of task order processing is relatively high. For small and medium-sized merchants, there are fewer corresponding customer service personnel, and customer service personnel frequently switch TAB tab pages to complete different operations of the task order, which consumes a long processing cycle.

[0003] There are at least the following problems in the prior art:

[0004] The existing task order processing method cannot flexibly set the display mode of the tab page for different types of users, resulting in a long task order processing cycle and poor user experience. Summary of the invention

[0005] In view of this, an embodiment of the present invention provides a task order processing method and system, which can flexibly set the display mode of tab pages for different types of users, thereby shortening the task order processing cycle and improving the user experience.

[0006] To achieve the above object, according to a first aspect of an embodiment of the present invention, a task list processing method is provided, comprising:

[0007] Receive the task order processing request initiated by the user and obtain the user information in the task order processing request;

[0008] Determine a tab page display mode corresponding to the user according to the user information, wherein the tab page display mode includes a single tab page display mode and a combined tab page display mode;

[0009] Generate and display the tab page corresponding to the task order according to the tab page display mode;

[0010] In response to the operation instruction input by the user through the tab page, the task list is processed.

[0011] Furthermore, the method further includes: obtaining the task order information in the task order processing request, and determining the current state of the task order according to the task order information;

[0012] Determine the tab display method corresponding to the user based on the user information, including:

[0013] Determine the tab display method corresponding to the user based on the user information and the current status of the task list.

[0014] Further, the user information includes at least one of user type, business requirement, user level, and historical access frequency;

[0015] Determine the tab display mode corresponding to the user based on the user information and the current status of the task list, and also include:

[0016] Determine the operation type to be displayed on the same page according to at least one of the user type, business requirement, user level, historical access frequency, and current status of the task order;

[0017] Determine whether there are multiple operation types to be displayed on the same page;

[0018] If yes, the tab display mode is determined to be a combined tab display mode, otherwise the tab display mode is determined to be a single tab display mode.

[0019] Further, the number of task order processing requests initiated by the user within the statistical period and the number of processing times of the operation type corresponding to the task order processing request are obtained, and the current access frequency corresponding to the user and the processing frequency corresponding to the operation type are calculated;

[0020] Adjust the tab display method corresponding to the user according to the current access frequency, processing frequency and frequency threshold.

[0021] Furthermore, before the step of generating and displaying a tab page corresponding to the task order according to the tab page display mode, the method further includes:

[0022] According to the business requirements in the user information, the processing methods corresponding to different operation types are determined, where the processing methods include automatic processing and corresponding processing according to the operation instructions.

[0023] Furthermore, after the step of determining the tab display mode corresponding to the user according to the user information, the method further includes:

[0024] Construct a mapping table between users and tab display methods, and store the mapping table.

[0025] Furthermore, the method further comprises:

[0026] Receive the user's current business needs, update the tab display method corresponding to the user according to the current business needs, and update the mapping table.

[0027] According to a second aspect of an embodiment of the present invention, a task list processing system is provided, comprising:

[0028] An information receiving unit, used to receive a task order processing request initiated by a user and obtain user information in the task order processing request;

[0029] A display mode determining unit, used to determine a tab page display mode corresponding to the user according to the user information, wherein the tab page display mode includes a single tab page display mode and a combined tab page display mode;

[0030] A tab page generating unit, used to generate and display a tab page corresponding to the task order according to the tab page display mode;

[0031] The task order processing unit is used to process the task order in response to the operation instruction input by the user through the tab page.

[0032] According to a third aspect of an embodiment of the present invention, there is provided an electronic device, including:

[0033] one or more processors;

[0034] a storage device for storing one or more programs,

[0035] When one or more programs are executed by one or more processors, the one or more processors implement any of the above-mentioned task order processing methods.

[0036] According to a fourth aspect of an embodiment of the present invention, there is provided a computer-readable medium on which a computer program is stored. When the program is executed by a processor, any of the above-mentioned task order processing methods is implemented.

[0037] An embodiment of the above invention has the following advantages or beneficial effects: because it adopts the method of receiving a task order processing request initiated by a user, obtaining user information in the task order processing request; determining the tab display mode corresponding to the user according to the user information, wherein the tab display mode includes a single tab display mode and a combined tab display mode; generating and displaying a tab corresponding to the task order according to the tab display mode; and processing the task order in response to the operation instructions input by the user through the tab. Therefore, the technical problem of the existing task order processing method that the tab display mode cannot be flexibly set for different types of users, resulting in a long task order processing cycle and poor user experience is overcome, thereby achieving the technical effect of being able to flexibly set the tab display mode for different types of users, thereby shortening the task order processing cycle and improving the user experience.

[0038] The further effects of the above-mentioned non-conventional optional manner will be described below in conjunction with the specific implementation manner. BRIEF DESCRIPTION OF THE DRAWINGS

[0039] The accompanying drawings are used to better understand the present invention and do not constitute an improper limitation of the present invention.

[0040] Figure 1is a schematic diagram of the main process of the task order processing method provided according to the first embodiment of the present invention;

[0041] Figure 2 is a schematic diagram of the main process of the task order processing method provided according to the second embodiment of the present invention;

[0042] Figure 3 is a schematic diagram of main modules of a task order processing system provided according to an embodiment of the present invention;

[0043] Figure 4 is an exemplary system architecture diagram to which embodiments of the present invention may be applied;

[0044] Figure 5 It is a schematic diagram of the structure of a computer system of a terminal device or a server suitable for implementing an embodiment of the present invention. DETAILED DESCRIPTION

[0045] The following is a description of exemplary embodiments of the present invention in conjunction with the accompanying drawings, including various details of the embodiments of the present invention to facilitate understanding, which should be considered as merely exemplary. Therefore, it should be recognized by those of ordinary skill in the art that various changes and modifications may be made to the embodiments described herein without departing from the scope and spirit of the present invention. Similarly, for clarity and conciseness, the description of well-known functions and structures is omitted in the following description.

[0046] Figure 1 is a schematic diagram of the main flow of the task order processing method provided according to the first embodiment of the present invention; Figure 1 As shown, the task order processing method provided by the embodiment of the present invention mainly includes:

[0047] Step S101, receiving a task order processing request initiated by a user, and obtaining user information in the task order processing request.

[0048] Specifically, according to an embodiment of the present invention, the user information includes at least one of user type, service requirement, user level and historical access frequency.

[0049] Through the above settings, user information is obtained before task order processing, which helps to flexibly set the display method of tabs for different types of users in the future, thereby improving user experience.

[0050] Step S102, determining a tab display mode corresponding to the user according to the user information, wherein the tab display mode includes a single tab display mode and a combined tab display mode.

[0051] Specifically, the above-mentioned single tab page refers to a page that includes only one task order operation type, and the combined tab page refers to a page that includes at least two task order operation types.

[0052] Further, according to an embodiment of the present invention, the method further comprises: obtaining task order information in the task order processing request, and determining the current state of the task order according to the task order information;

[0053] Determining the tab display mode corresponding to the user according to the user information also includes:

[0054] Determine the tab display method corresponding to the user based on the user information and the current status of the task list.

[0055] According to a specific implementation of an embodiment of the present invention, the current status of the above-mentioned task order mainly includes two states, before the task order is completed and after the task order is completed. For task orders in different states, the corresponding task order operation types are also different. Different types of users need to perform task order operations for task orders in different states with greatly different frequencies. Through the above settings, the corresponding tab display methods can be determined for the two states before and after the task order is completed, thereby further improving the flexibility of the tab display and improving the task order processing efficiency.

[0056] Preferably, according to an embodiment of the present invention, the above-mentioned determining the tab page display mode corresponding to the user according to the user information and the current status of the task list further includes:

[0057] Determine the operation type to be displayed on the same page according to at least one of the user type, business requirement, user level, historical access frequency, and current status of the task order;

[0058] Determine whether there are multiple operation types to be displayed on the same page;

[0059] If yes, the tab display mode is determined to be a combined tab display mode, otherwise the tab display mode is determined to be a single tab display mode.

[0060] Through the above settings, the task order operation types that need to be displayed on the same page are determined based on user information and task order information (according to a specific implementation of an embodiment of the present invention, several task order operation types with lower execution frequency can also be set to be displayed on the same page), thereby avoiding frequent switching of tabs for small and medium-sized users due to the small number of customer service personnel, and shortening the task order processing cycle.

[0061] Furthermore, according to an embodiment of the present invention, the method further includes:

[0062] Obtain the number of task order processing requests initiated by users during the statistical period, and the number of processing times of the operation type corresponding to the task order processing requests, and calculate the current access frequency corresponding to the user and the processing frequency corresponding to the operation type;

[0063] Adjust the tab display method corresponding to the user according to the current access frequency, processing frequency and frequency threshold.

[0064] According to an embodiment of the present invention, by monitoring the real-time access frequency corresponding to the user, when the real-time access frequency is too high, try to avoid the combined tab display method, or reduce the number of task order operation types placed in the same combined tab in the combined tab display method, which helps to ensure the accuracy of the task order processing.

[0065] Exemplarily, according to an embodiment of the present invention, after the step of determining the tab page display mode corresponding to the merchant according to the merchant information, the method further includes:

[0066] Construct a mapping table between merchants and tab display methods, and store the mapping table.

[0067] Through the above settings, a mapping table is constructed, which improves the efficiency of determining the tab display method and further shortens the task order processing cycle.

[0068] Furthermore, the above method also includes:

[0069] Receive the user's current business needs, update the tab display method corresponding to the user according to the current business needs, and update the mapping table.

[0070] Step S103: Generate and display a tab page corresponding to the task list according to the tab page display mode.

[0071] Further, according to an embodiment of the present invention, before the step of generating and displaying a tab page corresponding to the task order according to the tab page display mode, the method further includes:

[0072] According to the business requirements in the user information, the processing methods corresponding to different operation types are determined, where the processing methods include automatic processing and corresponding processing according to the operation instructions.

[0073] According to a specific implementation of an embodiment of the present invention, for specific task order operation types, such as the "seven-day no-reason refund" operation, in order to improve the efficiency of task order processing, it is set to allow automatic processing and automatic execution of the refund operation; for operations that require further confirmation by customer service personnel, it is set to execute the corresponding operation processing according to the operation instructions.

[0074] Step S104, processing the task list in response to the operation instruction input by the user through the tab page.

[0075] According to the technical solution of the embodiment of the present invention, a task order processing request initiated by a user is received to obtain user information in the task order processing request; a tab display mode corresponding to the user is determined based on the user information, wherein the tab display mode includes a single tab display mode and a combined tab display mode; a tab corresponding to the task order is generated and displayed based on the tab display mode; and a technical means for processing the task order is performed in response to an operation instruction input by the user through the tab. Therefore, the technical problem of the existing task order processing method that the tab display mode cannot be flexibly set for different types of users, resulting in a long task order processing cycle and poor user experience is overcome, thereby achieving the technical effect of being able to flexibly set the tab display mode for different types of users, thereby shortening the task order processing cycle and improving the user experience.

[0076] Figure 2 Schematic diagram of the main process of the task order processing method provided by the second embodiment of the present invention; an application scenario of the embodiment of the present invention is to process task orders in a single tab display mode for large merchants, and to process task orders in a combined tab display mode for small and medium-sized merchants. Figure 2 As shown, the task order processing method provided by the embodiment of the present invention mainly includes:

[0077] Step S201, in response to a task order processing request initiated by a merchant, obtain merchant information in the task order processing request.

[0078] Specifically, according to an embodiment of the present invention, the above-mentioned merchant information includes at least one of merchant type, business requirements, merchant level and historical visit frequency.

[0079] Step S202, judging whether the merchant is a small or medium-sized merchant according to the merchant information. If yes, it is a medium or small-sized merchant, and executing step S203. If no, it is a large merchant, and directly adopting a single tab page display mode, and proceeding to step S206.

[0080] Among them, a single tab page refers to a page that only includes one type of task order operation, and a combined tab page refers to a page that includes at least two types of task order operation. Through the above settings, before processing the task order, it is determined whether the merchant is a small or medium-sized merchant based on the merchant information, which helps to flexibly set the display method of the tab page for different types of merchants in the future, thereby improving the user experience.

[0081] Step S203, obtaining the task order information in the task order processing request, and determining the current status of the task order according to the task order information.

[0082] According to a specific implementation of an embodiment of the present invention, the current status of the above-mentioned task order mainly includes two states, before the task order is completed and after the task order is completed. For task orders in different states, the corresponding task order operation types are also different. Different types of merchants need to perform task order operations for task orders in different states at different frequencies. Through the above settings, the corresponding tab display methods can be determined for the two states before and after the task order is completed, thereby further improving the flexibility of the tab display and improving the task order processing efficiency.

[0083] Step S204, determining the task order operation type to be displayed on the same page according to at least one of the business demand, the historical access frequency, and the current state of the task order.

[0084] Step S205, determining the tab page display method corresponding to the merchant according to the task order operation type to be displayed on the same page.

[0085] Through the above settings, the task order operation types that need to be displayed on the same page are determined based on the merchant information and the task order information (according to a specific implementation of an embodiment of the present invention, several task order operation types with lower execution frequency can also be set to be displayed on the same page), thereby avoiding frequent switching of tabs due to the small number of customer service staff for small and medium-sized merchants and shortening the task order processing cycle.

[0086] Furthermore, according to an embodiment of the present invention, the method further includes:

[0087] Obtain the number of task order processing requests initiated by users during the statistical period, and the number of processing times of the operation type corresponding to the task order processing requests, and calculate the current access frequency corresponding to the user and the processing frequency corresponding to the operation type;

[0088] Adjust the tab display method corresponding to the user according to the current access frequency, processing frequency and frequency threshold.

[0089] According to an embodiment of the present invention, by monitoring the real-time access frequency corresponding to the user, when the real-time access frequency is too high, try to avoid the combined tab display method, or reduce the number of task order operation types placed in the same combined tab in the combined tab display method, which helps to ensure the accuracy of the task order processing.

[0090] Exemplarily, according to an embodiment of the present invention, after the step of determining the tab display mode corresponding to the user according to the user information, the method further includes:

[0091] Construct a mapping table between users and tab display methods, and store the mapping table.

[0092] Through the above settings, a mapping table is constructed, which improves the efficiency of determining the tab display method and further shortens the task order processing cycle.

[0093] Furthermore, the above method also includes:

[0094] Receive the user's current business needs, update the tab display method corresponding to the user according to the current business needs, and update the mapping table.

[0095] Step S206: Determine the operation processing methods corresponding to different task order operation types according to the business requirements in the user information.

[0096] The operation processing methods include automatic processing and executing corresponding operation processing according to operation instructions.

[0097] According to a specific implementation of an embodiment of the present invention, for specific task order operation types, such as the "seven-day no-reason refund" operation, in order to improve the efficiency of task order processing, it is set to allow automatic processing and automatic execution of the refund operation; for operations that require further confirmation by customer service personnel, it is set to execute the corresponding operation processing according to the operation instructions.

[0098] Step S207, determining whether the task order operation corresponding to the task order processing request is automatic processing. If not, executing step S208; if so, executing step S209.

[0099] Step S208, generating and displaying a tab page corresponding to the task list according to the tab page display mode; and processing the task list in response to an operation instruction input by the user through the tab page.

[0100] Step S209, end.

[0101] According to the technical solution of the embodiment of the present invention, a task order processing request initiated by a user is received to obtain user information in the task order processing request; a tab display mode corresponding to the user is determined based on the user information, wherein the tab display mode includes a single tab display mode and a combined tab display mode; a tab corresponding to the task order is generated and displayed based on the tab display mode; and a technical means for processing the task order is performed in response to an operation instruction input by the user through the tab. Therefore, the technical problem of the existing task order processing method that the tab display mode cannot be flexibly set for different types of users, resulting in a long task order processing cycle and poor user experience is overcome, thereby achieving the technical effect of being able to flexibly set the tab display mode for different types of users, thereby shortening the task order processing cycle and improving the user experience.

[0102] Figure 3 Schematic diagram of the main modules of the task list processing system provided according to an embodiment of the present invention; Figure 3 As shown, the task order processing system 300 provided in the embodiment of the present invention mainly includes:

[0103] The information receiving unit 301 is used to receive a task order processing request initiated by a user and obtain user information in the task order processing request.

[0104] Specifically, according to an embodiment of the present invention, the user information includes at least one of user type, service requirement, user level and historical access frequency.

[0105] Through the above settings, user information is obtained before task order processing, which helps to flexibly set the display method of tabs for different types of users in the future, thereby improving user experience.

[0106] The display mode determining unit 302 is used to determine the tab display mode corresponding to the user according to the user information, wherein the tab display mode includes a single tab display mode and a combined tab display mode.

[0107] Specifically, the above-mentioned single tab page refers to a page that includes only one task order operation type, and the combined tab page refers to a page that includes at least two task order operation types.

[0108] Further, according to an embodiment of the present invention, the information receiving unit 301 is further used to: obtain the task order information in the task order processing request, and determine the current state of the task order according to the task order information.

[0109] Determine the tab display method corresponding to the user based on the user information and the current status of the task list.

[0110] According to a specific implementation of an embodiment of the present invention, the current status of the above-mentioned task order mainly includes two states: before the task order is completed and after the task order is completed. For task orders in different states, the corresponding task order operation types are also different. Different types of users need to perform task order operations for task orders in different states with different frequencies. Through the above settings, the corresponding tab display methods can be determined for the two states before and after the task order is completed, thereby further improving the flexibility of the tab display and improving the task order processing efficiency.

[0111] Preferably, according to an embodiment of the present invention, the display mode determining unit 302 is further configured to:

[0112] Determine the operation type to be displayed on the same page according to at least one of the user type, business requirement, user level, historical access frequency, and current status of the task order;

[0113] Determine whether there are multiple operation types to be displayed on the same page;

[0114] If yes, the tab display mode is determined to be a combined tab display mode, otherwise the tab display mode is determined to be a single tab display mode.

[0115] Through the above settings, the task order operation type that needs to be displayed on the same page is determined based on user information and task order information, which avoids frequent switching of tabs for small and medium-sized users due to the small number of customer service personnel and shortens the task order processing cycle.

[0116] Furthermore, according to an embodiment of the present invention, the task order processing system 300 further includes an adjustment unit, which is used to:

[0117] Obtain the number of task order processing requests initiated by users during the statistical period, and the number of processing times of the operation type corresponding to the task order processing requests, and calculate the current access frequency corresponding to the user and the processing frequency corresponding to the operation type;

[0118] Adjust the tab display method corresponding to the user according to the current access frequency, processing frequency and frequency threshold.

[0119] According to an embodiment of the present invention, by monitoring the real-time access frequency corresponding to the user, when the real-time access frequency is too high, try to avoid the combined tab display method, or reduce the number of task order operation types placed in the same combined tab in the combined tab display method, which helps to ensure the accuracy of the task order processing.

[0120] Exemplarily, according to an embodiment of the present invention, the task order processing system 300 further includes an updating unit. After the step of determining the tab display mode corresponding to the user according to the user information, the updating unit is configured to:

[0121] Construct a mapping table between users and tab display methods, and store the mapping table.

[0122] Through the above settings, a mapping table is constructed, which improves the efficiency of determining the tab display method and further shortens the task order processing cycle.

[0123] Furthermore, the updating unit is also used for:

[0124] Receive the user's current business needs, update the tab display method corresponding to the user according to the current business needs, and update the mapping table.

[0125] When using the task order processing system, users can adjust the tab display mode at any time according to their current business needs.

[0126] The tab page generating unit 303 is used to generate and display the tab page corresponding to the task list according to the tab page display mode.

[0127] The task order processing unit 304 is used to process the task order in response to the operation instruction input by the user through the tab page.

[0128] Further, according to an embodiment of the present invention, before the step of generating and displaying a tab page corresponding to the task order according to the tab page display mode, the task order processing unit 303 is further used to:

[0129] According to the business requirements in the user information, the operation processing methods corresponding to different task order operation types are determined, where the operation processing methods include automatic processing and executing corresponding operation processing according to operation instructions.

[0130] According to a specific implementation of an embodiment of the present invention, for specific task order operation types, such as the "seven-day no-reason refund" operation, in order to improve the efficiency of task order processing, it is set to allow automatic processing and automatic execution of the refund operation; for operations that require further confirmation by customer service personnel, it is set to execute the corresponding operation processing according to the operation instructions.

[0131] According to the technical solution of the embodiment of the present invention, a task order processing request initiated by a user is received to obtain user information in the task order processing request; a tab display mode corresponding to the user is determined based on the user information, wherein the tab display mode includes a single tab display mode and a combined tab display mode; a tab corresponding to the task order is generated and displayed based on the tab display mode; and a technical means for processing the task order is performed in response to an operation instruction input by the user through the tab. Therefore, the technical problem of the existing task order processing method that the tab display mode cannot be flexibly set for different types of users, resulting in a long task order processing cycle and poor user experience is overcome, thereby achieving the technical effect of being able to flexibly set the tab display mode for different types of users, thereby shortening the task order processing cycle and improving the user experience.

[0132] Figure 4 An exemplary system architecture 400 is shown to which a task order processing method or a task order processing system according to an embodiment of the present invention can be applied.

[0133] like Figure 4 As shown, the system architecture 400 may include terminal devices 401, 402, 403, a network 404 and a server 405 (this architecture is only an example, and the components included in the specific architecture may be adjusted according to the specific application). The network 404 is used to provide a medium for a communication link between the terminal devices 401, 402, 403 and the server 405. The network 404 may include various connection types, such as wired, wireless communication links or optical fiber cables, etc.

[0134] Users can use terminal devices 401, 402, 403 to interact with server 405 through network 404 to receive or send messages, etc. Various communication client applications can be installed on terminal devices 401, 402, 403, such as shopping applications, web browser applications, search applications, instant messaging tools, email clients, social platform software, etc. (only as examples).

[0135] The terminal devices 401 , 402 , and 403 may be various electronic devices having a display screen and supporting web browsing, including but not limited to smart phones, tablet computers, laptop computers, and desktop computers.

[0136] Server 405 may be a server that provides various services, such as a server that processes (processes task orders / processes data) for users using terminal devices 401, 402, and 403 (for example only). The server may analyze and process the received task order processing request and other data, and feed back the processing results (for example, the tab page display method - for example only) to the terminal device.

[0137] It should be noted that the task order processing method provided in the embodiment of the present invention is generally executed by the server 405 , and accordingly, the task order processing system is generally set in the server 405 .

[0138] It should be understood that Figure 4 The number of terminal devices, networks and servers in the embodiment is only for illustration. Any number of terminal devices, networks and servers may be provided according to implementation requirements.

[0139] Reference below Figure 5 , which shows a schematic diagram of the structure of a computer system 500 of a terminal device or a server suitable for implementing an embodiment of the present invention. Figure 5 The terminal device or server shown is only an example and should not bring any limitation to the functions and scope of use of the embodiments of the present invention.

[0140] like Figure 5 As shown, the computer system 500 includes a central processing unit (CPU) 501, which can perform various appropriate actions and processes according to a program stored in a read-only memory (ROM) 502 or a program loaded from a storage part 508 into a random access memory (RAM) 503. In the RAM 503, various programs and data required for the operation of the system 500 are also stored. The CPU 501, the ROM 502, and the RAM 503 are connected to each other via a bus 504. An input / output (I / O) interface 505 is also connected to the bus 504.

[0141] The following components are connected to the I / O interface 505: an input section 506 including a keyboard, a mouse, etc.; an output section 507 including a cathode ray tube (CRT), a liquid crystal display (LCD), etc., and a speaker, etc.; a storage section 508 including a hard disk, etc.; and a communication section 509 including a network interface card such as a LAN card, a modem, etc. The communication section 509 performs communication processing via a network such as the Internet. A drive 510 is also connected to the I / O interface 505 as needed. A removable medium 511, such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, etc., is installed on the drive 510 as needed, so that a computer program read therefrom is installed into the storage section 508 as needed.

[0142] In particular, according to the embodiments disclosed in the present invention, the process described above with reference to the flowchart can be implemented as a computer software program. For example, the embodiments disclosed in the present invention include a computer program product, which includes a computer program carried on a computer-readable medium, and the computer program includes a program code for executing the method shown in the flowchart. In such an embodiment, the computer program can be downloaded and installed from the network through the communication part 509, and / or installed from the removable medium 511. When the computer program is executed by the central processing unit (CPU) 501, the above-mentioned functions defined in the system of the present invention are executed.

[0143] It should be noted that the computer-readable medium shown in the present invention may be a computer-readable signal medium or a computer-readable storage medium or any combination of the above two. The computer-readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or device, or any combination of the above. More specific examples of computer-readable storage media may include, but are not limited to: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In the present invention, a computer-readable storage medium may be any tangible medium containing or storing a program that can be used by or in combination with an instruction execution system, device or device. In the present invention, a computer-readable signal medium may include a data signal propagated in a baseband or as part of a carrier wave, which carries a computer-readable program code. This propagated data signal may take a variety of forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the above. Computer-readable signal media may also be any computer-readable medium other than computer-readable storage media, which may send, propagate or transmit a program for use by or in conjunction with an instruction execution system, apparatus or device. The program code contained on the computer-readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, optical cable, RF, etc., or any suitable combination of the above.

[0144] The flow chart and block diagram in the accompanying drawings illustrate the possible architecture, function and operation of the system, method and computer program product according to various embodiments of the present invention. In this regard, each box in the flow chart or block diagram can represent a module, a program segment, or a part of a code, and the above-mentioned module, program segment, or a part of a code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the box can also occur in a different order from the order marked in the accompanying drawings. For example, two boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each box in the block diagram or flow chart, and the combination of the boxes in the block diagram or flow chart can be implemented with a dedicated hardware-based system that performs a specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0145] The units involved in the embodiments of the present invention may be implemented by software or hardware. The units described may also be provided in a processor, for example, may be described as: a processor including an information receiving unit, a display method determining unit and a task order processing unit. The names of these units do not, in certain cases, constitute limitations on the units themselves, for example, the information receiving unit may also be described as "a unit for receiving a task order processing request initiated by a user and obtaining user information in the task order processing request".

[0146] As another aspect, the present invention also provides a computer-readable medium, which may be included in the device described in the above embodiment; or it may exist independently without being assembled into the device. The above computer-readable medium carries one or more programs, and when the above one or more programs are executed by a device, the device includes: receiving a task order processing request initiated by a user, obtaining user information in the task order processing request; determining a tab display mode corresponding to the user according to the user information, wherein the tab display mode includes a single tab display mode and a combined tab display mode; generating and displaying a tab corresponding to the task order according to the tab display mode; and processing the task order in response to an operation instruction input by the user through the tab.

[0147] According to the technical solution of the embodiment of the present invention, a task order processing request initiated by a user is received to obtain user information in the task order processing request; a tab display mode corresponding to the user is determined based on the user information, wherein the tab display mode includes a single tab display mode and a combined tab display mode; a tab corresponding to the task order is generated and displayed based on the tab display mode; and a technical means for processing the task order is performed in response to an operation instruction input by the user through the tab. Therefore, the technical problem of the existing task order processing method that the tab display mode cannot be flexibly set for different types of users, resulting in a long task order processing cycle and poor user experience is overcome, thereby achieving the technical effect of being able to flexibly set the tab display mode for different types of users, thereby shortening the task order processing cycle and improving the user experience.

[0148] The above specific implementations do not constitute a limitation on the protection scope of the present invention. It should be understood by those skilled in the art that various modifications, combinations, sub-combinations and substitutions may occur depending on design requirements and other factors. Any modification, equivalent substitution and improvement made within the spirit and principle of the present invention shall be included in the protection scope of the present invention.

Claims

1. A task order processing method, characterized in that: include: Receive a task order processing request initiated by a user, and obtain user information in the task order processing request; The user information includes at least one of user type, business requirement, user level and historical access frequency; Determining a tab page display mode corresponding to the user according to the user information, wherein the tab page display mode includes a single tab page display mode and a combined tab page display mode; Generate and display a tab page corresponding to the task order according to the tab page display method; In response to an operation instruction input by the user through the tab page, processing the task list; It also includes: obtaining the task order information in the task order processing request, and determining the current state of the task order according to the task order information; The determining, according to the user information, a tab page display mode corresponding to the user includes: Determine the operation type to be displayed on the same page according to at least one of the user type, the business requirement, the user level, the historical access frequency, and the current state of the task list; Determine whether there are multiple operation types to be displayed on the same page; If yes, determine that the tab page display mode is the combined tab page display mode; otherwise, determine that the tab page display mode is the single tab page display mode.

2. The task list processing method according to claim 1, characterized in that: Obtain the number of task order processing requests initiated by the user within a statistical period, and the number of processing times of the operation type corresponding to the task order processing request, and calculate the current access frequency corresponding to the user and the processing frequency corresponding to the operation type; The tab display mode corresponding to the user is adjusted according to the current access frequency, the processing frequency and the frequency threshold.

3. The task list processing method according to claim 1, characterized in that: Before the step of generating and displaying a tab page corresponding to the task list according to the tab page display mode, the method further includes: According to the business requirements in the user information, the processing methods corresponding to different operation types are determined, wherein the processing methods include automatic processing and corresponding processing according to the operation instructions.

4. The task order processing method according to claim 1, characterized in that: After the step of determining the tab display mode corresponding to the user according to the user information, the method further includes: A mapping table between the user and the tab display mode is constructed, and the mapping table is stored.

5. The task list processing method according to claim 4, characterized in that: The method further comprises: The current business demand of the user is received, the tab page display mode corresponding to the user is updated according to the current business demand, and the mapping table is updated.

6. A task order processing system, characterized in that: include: An information receiving unit, used to receive a task order processing request initiated by a user, and obtain user information in the task order processing request; The user information includes at least one of user type, business requirement, user level and historical access frequency; a display mode determining unit, configured to determine a tab page display mode corresponding to the user according to the user information, wherein the tab page display mode includes a single tab page display mode and a combined tab page display mode; A tab page generating unit, used to generate and display a tab page corresponding to the task order according to the tab page display mode; A task order processing unit, used for processing the task order in response to an operation instruction input by the user through the tab page; The information receiving unit is further used to: obtain the task order information in the task order processing request, and determine the current state of the task order according to the task order information; The display mode determination unit is also used for: Determine the operation type to be displayed on the same page according to at least one of the user type, the business requirement, the user level, the historical access frequency, and the current state of the task list; Determine whether there are multiple operation types to be displayed on the same page; If yes, determine that the tab page display mode is the combined tab page display mode; otherwise, determine that the tab page display mode is the single tab page display mode.

7. An electronic device, characterized in that: include: one or more processors; a storage device for storing one or more programs, When the one or more programs are executed by the one or more processors, the one or more processors implement the method according to any one of claims 1 to 5.

8. A computer readable medium having a computer program stored thereon, characterized in that: When the program is executed by a processor, the method according to any one of claims 1 to 5 is implemented.

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