A demand acquisition processing method and system based on information monitoring

Abstract

The present application discloses a demand acquisition processing method and system based on information monitoring, the method comprising: acquiring the customer information of the customer and the industry to which the customer belongs; capturing content from information publicly available on the Internet; filtering out predetermined content from the captured content, wherein the predetermined content includes at least one of the following: changes in the customer information, changes in the industry, news about the customer, and news about the industry; judging whether the predetermined content leads to an increase in the customer's demand based on the filtered predetermined content; and in the event that the customer's demand increases, prompting the customer's increased demand. The present application solves the problem that the demand acquisition method in the prior art cannot acquire new demands caused by changes, thereby being able to timely acquire the customer's increased demands based on changes in information, thereby improving the timeliness of demand acquisition.

Description

Technical Field

[0001] The present application relates to the field of information data processing, and in particular, to a method and system for demand acquisition and processing based on information monitoring. Background Art

[0002] Traditional methods of obtaining customer needs are based on the customer's business information. For example, if the customer is in the fast food industry, then the customer's needs are grain, vegetables, eggs, meat, etc. For another example, if the customer is in the automotive industry, then the customer's needs are various auto parts and related services.

[0003] The customer needs obtained by this traditional method are fixed. For example, for customers in the fast food industry, the needs obtained are always the above-mentioned food, etc. This processing method cannot obtain new customer needs brought about by changes in customers or industries. Summary of the invention

[0004] The embodiments of the present application provide a method and system for demand acquisition processing based on information monitoring, so as to at least solve the problem that the demand acquisition method in the prior art cannot acquire new demands caused by changes.

[0005] According to one aspect of the present application, a demand acquisition processing method based on information monitoring is provided, comprising: acquiring customer information of a customer and the industry to which the customer belongs; crawling content from information publicly available on the Internet; filtering out predetermined content from the crawled content, wherein the predetermined content includes at least one of the following: changes in the customer information, changes in the industry, news containing the customer, and news containing the industry; judging whether the predetermined content leads to an increase in the customer's demand based on the filtered predetermined content, wherein the first demand of the customer before crawling the content is acquired, the first demand including the product and / or service required by the customer; determining the product and / or service corresponding to the predetermined content based on key information in the predetermined content, the product and / or service corresponding to the key information in the predetermined content being pre-configured; determining by comparison that the products and / or services corresponding to the predetermined content are different from the products and / or services included in the first demand, and treating the different products and / or services as an increase in demand; in the event that the customer's demand increases, prompting the customer's increased demand.

[0006] Furthermore, filtering out the predetermined content from the captured content includes: extracting keywords corresponding to the customer information and the industry information from the customer information and the industry information corresponding to the industry; and obtaining content carrying the keywords from the captured content as the predetermined content.

[0007] Furthermore, the keywords corresponding to the customer information are used to indicate at least one of the following: the name of the customer, the customer's affiliated companies, the customer's competitors, the customer's operating information, the customer's management personnel, the customer's business development information, the customer's product information, and the customer's penalty information; the keywords corresponding to the industry information are used to indicate at least one of the following: the name of the industry, the upstream and downstream industries of the industry, the management department of the industry, and the names of practitioners in the industry.

[0008] Furthermore, crawling the content from information publicly available on the Internet includes: obtaining the time when the content was crawled last time and the current time; crawling the content from network information publicly available before the time when the content was crawled last time and the current time.

[0009] Furthermore, prompting the customer's increased demand includes: obtaining a pre-configured contact method; and sending information to the contact method, wherein the information includes the customer's increased demand.

[0010] According to another aspect of the present application, a demand acquisition processing system based on information monitoring is also provided, including: an acquisition module, used to acquire customer information of a customer and the industry to which the customer belongs; a capture module, used to capture content from information publicly available on the Internet; a screening module, used to filter out predetermined content from the captured content, wherein the predetermined content includes at least one of the following: changes in the customer information, changes in the industry, news including the customer, and news including the industry; a judgment module, used to judge whether the predetermined content leads to an increase in the customer's demand based on the filtered predetermined content, wherein the first demand of the customer before capturing the content is acquired, the first demand including the product and / or service required by the customer; the product and / or service corresponding to the predetermined content is determined based on the key information in the predetermined content, and the product and / or service corresponding to the key information in the predetermined content is pre-configured; the product and / or service corresponding to the predetermined content is determined by comparison as a different product and / or service from the product and / or service included in the first demand, and the different product and / or service is regarded as an increase in demand; a prompt module, used to prompt the customer of the increased demand in the event that the customer's demand increases.

[0011] Furthermore, the screening module is used to: extract keywords corresponding to the customer information and the industry information from the customer information and the industry information corresponding to the industry; and obtain content carrying the keywords from the captured content as the predetermined content.

[0012] Furthermore, the keywords corresponding to the customer information are used to indicate at least one of the following: the name of the customer, the customer's affiliated companies, the customer's competitors, the customer's operating information, the customer's management personnel, the customer's business development information, the customer's product information, and the customer's penalty information; the keywords corresponding to the industry information are used to indicate at least one of the following: the name of the industry, the upstream and downstream industries of the industry, the management department of the industry, and the names of practitioners in the industry.

[0013] Furthermore, the crawling module is used to: obtain the time of the last crawling of content and the current time; and crawl the content from the network information disclosed before the time of the last crawling of content and the current time.

[0014] Furthermore, the prompt module is used to: obtain pre-configured contact information; and send information to the contact information, wherein the information includes the customer's increased needs.

[0015] In the embodiment of the present application, the customer information of the customer and the industry to which the customer belongs are obtained; content is captured from information publicly available on the Internet; predetermined content is filtered out from the captured content, wherein the predetermined content includes at least one of the following: changes in the customer information, changes in the industry, news about the customer, and news about the industry; judging whether the predetermined content leads to an increase in the customer's demand based on the filtered predetermined content; and in the case of an increase in the customer's demand, prompting the customer's increased demand. The present application solves the problem that the demand acquisition method in the prior art cannot acquire new demands caused by changes, thereby being able to timely acquire the customer's increased demand based on changes in information, thereby improving the timeliness of demand acquisition. BRIEF DESCRIPTION OF THE DRAWINGS

[0016] The drawings constituting a part of the present application are used to provide a further understanding of the present application. The illustrative embodiments and descriptions of the present application are used to explain the present application and do not constitute an improper limitation on the present application. In the drawings:

[0017] Figure 1 It is a flowchart of a demand acquisition and processing method based on information monitoring according to an embodiment of the present application. DETAILED DESCRIPTION

[0018] It should be noted that, in the absence of conflict, the embodiments and features in the embodiments of the present application can be combined with each other. The present application will be described in detail below with reference to the accompanying drawings and in combination with the embodiments.

[0019] It should be noted that the steps shown in the flowcharts of the accompanying drawings can be executed in a computer system such as a set of computer executable instructions, and that, although a logical order is shown in the flowcharts, in some cases, the steps shown or described can be executed in an order different from that shown here.

[0020] This embodiment provides a demand acquisition processing method based on information monitoring. Figure 1 is a flowchart of a method for demand acquisition and processing based on information monitoring according to an embodiment of the present application, such as Figure 1 As shown, the process includes the following steps:

[0021] Step S102, obtaining the customer information of the customer and the industry to which the customer belongs;

[0022] Step S104, crawling content from information publicly available on the Internet;

[0023] In order to ensure the timeliness of the captured information, the time when the content was last captured and the current time may be obtained; the content may be captured from the network information disclosed before the time when the content was last captured and the current time.

[0024] Step S106, filtering out predetermined content from the captured content, wherein the predetermined content includes at least one of the following: changes in the customer information, changes in the industry, news involving the customer, and news involving the industry;

[0025] There are many ways to filter out the predetermined content from the captured content. For example, keywords corresponding to the customer information and the industry information can be extracted from the customer information and the industry information corresponding to the industry; content carrying the keywords can be obtained from the captured content as the predetermined content.

[0026] Receive a customer name input by a user, wherein the user is a customer who provides goods and / or services to the customer, and obtain the customer information according to the customer name, wherein the customer information is extracted from the content captured from public information according to the customer name. Obtained from the customer information is the industry to which the customer belongs.

[0027] Acquiring the industry to which the customer belongs based on the customer information can be achieved using machine learning. A machine learning model can be trained using multiple sets of training data, each of which includes input data and output data, the input data is an introduction text of an enterprise, and the output data is the industry to which an enterprise belongs, wherein the industry is a plurality of pre-configured industries. With such a classification machine learning model, it can be used for the industry classification of an enterprise after training, and the customer information is input into the machine learning model, and the machine learning model inputs the industry to which the customer corresponding to the customer information belongs.

[0028] Industry templates can be pre-established, and each industry template carries multiple keywords corresponding to the industry. The keywords are pre-extracted from industry introductions and industry news. The multiple keywords are also configured with time information, and the time corresponding to each keyword is used to indicate the time when the keyword was included. The keywords corresponding to the customer's information are also pre-extracted, and each keyword is also configured with time information, which is used to indicate the time when the keyword was included.

[0029] Each industry template also includes the upstream and downstream industries corresponding to the industry, the corresponding management unit of the industry, and the corresponding laws and regulations of the industry. These contents are configured in advance.

[0030] After obtaining the industry to which the customer belongs, keywords and industry information of the industry can be obtained from the industry template.

[0031] When searching based on keywords, all keywords corresponding to customer information and industry information are obtained, and content including any key one of all the keywords is obtained as the predetermined content. When displaying the predetermined content, the predetermined content is arranged according to time information of the keywords included in the predetermined content, wherein the more recent the time of receipt of the time information of the keyword, the higher the predetermined content including the keyword will be displayed.

[0032] When sorting the scheduled content, if the scheduled content includes multiple keywords, the latest time information corresponding to the multiple keywords is used as the basis for sorting the scheduled content. If the time information corresponding to the sorting of multiple scheduled contents is the same, the scheduled content including the most keywords is displayed first.

[0033] Step S108, judging whether the predetermined content leads to an increase in the customer's demand based on the filtered predetermined content, including: obtaining the first demand of the customer before crawling the content, the first demand including the product and / or service required by the customer; determining the product and / or service corresponding to the predetermined content based on the key information in the predetermined content, the product and / or service corresponding to the key information in the predetermined content being pre-configured; determining by comparison that the products and / or services corresponding to the predetermined content are different from the products and / or services included in the first demand, and treating the different products and / or services as an increase in demand;

[0034] In the case that the screened predetermined content leads to an increase in the customer demand, the predetermined content is subjected to keyword extraction. For example, the extraction can be performed based on the frequency of the words that appear, and the words in the predetermined content whose frequency exceeds a threshold are all used as new keywords. The new keywords are compared to see whether they are the same as the keywords used when retrieving the predetermined content. If they are not the same, the new keywords are added to the industry template, and the collection time for the new keywords is increased.

[0035] Step S110, when the customer's demand increases, prompting the customer's increased demand.

[0036] A pre-configured contact method may be obtained; and information may be sent to the contact method, wherein the information includes the increased needs of the customer.

[0037] The above steps solve the problem that the demand acquisition method in the prior art cannot acquire new demands caused by changes, so that the increased demands of customers can be acquired in time according to the changes in information, thereby improving the timeliness of demand acquisition.

[0038] The keywords corresponding to the above-mentioned customer information are used to indicate at least one of the following: the name of the customer, the customer's affiliated companies, the customer's competitors, the customer's operating information, the customer's management personnel, the customer's business development information, the customer's product information, the customer's penalty information, etc.; the keywords corresponding to the industry information are used to indicate at least one of the following: the name of the industry, the upstream and downstream industries of the industry, the management department of the industry, and the names of practitioners in the industry.

[0039] In the case where the customer demand increases, time information can also be obtained from the predetermined content that determines the demand increase, and the time information is used to indicate the timeliness of the demand, and the obtained increased demand and the time information are prompted.

[0040] In this embodiment, an electronic device is provided, including a memory and a processor. The memory stores a computer program, and the processor is configured to run the computer program to execute the method in the above embodiment.

[0041] The above program can be run in the processor, or it can be stored in the memory (or computer-readable medium), which includes permanent and non-permanent, removable and non-removable media. Information storage can be achieved by any method or technology. Information can be computer-readable instructions, data structures, program modules or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technology, read-only compact disk read-only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices or any other non-transmission media that can be used to store information that can be accessed by a computing device. As defined in this article, computer-readable media does not include temporary computer-readable media (transitory media), such as modulated data signals and carrier waves.

[0042] These computer programs can also be loaded onto a computer or other programmable data processing device so that a series of operating steps are executed on the computer or other programmable device to produce a computer-implemented process, so that the instructions executed on the computer or other programmable device provide instructions for implementing the process. Figure 1 A process or multiple processes and / or boxes Figure 1 The steps of the functions specified in one or more blocks can be implemented by different modules corresponding to different steps.

[0043] Such a device or system is provided in this embodiment. The system is called a demand acquisition processing system based on information monitoring, including: an acquisition module, used to acquire customer information of a customer and the industry to which the customer belongs; a capture module, used to capture content from information publicly available on the Internet; a screening module, used to filter out predetermined content from the captured content, wherein the predetermined content includes at least one of the following: changes in the customer information, changes in the industry, news about the customer, and news about the industry; a judgment module, used to judge whether the predetermined content leads to an increase in the customer demand based on the filtered predetermined content, including: acquiring the first demand of the customer before capturing the content, the first demand including the product and / or service required by the customer; determining the product and / or service corresponding to the predetermined content based on the key information in the predetermined content, the product and / or service corresponding to the key information in the predetermined content is pre-configured; determining by comparison that the product and / or service corresponding to the predetermined content is different from the product and / or service included in the first demand, and treating the different product and / or service as an increase in demand; a prompt module, used to prompt the customer of the increased demand in the case where the customer demand increases.

[0044] The system or device is used to implement the functions of the method in the above-mentioned embodiment. Each module in the system or device corresponds to each step in the method, which has been explained in the method and will not be repeated here.

[0045] For example, the screening module is used to: extract keywords corresponding to the customer information and the industry information corresponding to the industry from the customer information and the industry information corresponding to the industry; and obtain content carrying the keywords from the captured content as the predetermined content. Optionally, the keywords corresponding to the customer information are used to indicate at least one of the following: the name of the customer, the customer's affiliated companies, the customer's competitors, the customer's business information, the customer's management personnel, the customer's business development information, the customer's product information, the customer's penalty information, etc.; the keywords corresponding to the industry information are used to indicate at least one of the following: the name of the industry, the upstream and downstream industries of the industry, the management department of the industry, and the names of the practitioners in the industry.

[0046] For another example, the capture module is used to: obtain the time when the content was last captured and the current time; and capture the content from the network information disclosed before the time when the content was last captured and the current time.

[0047] For another example, the prompt module is used to: obtain a pre-configured contact method; and send information to the contact method, wherein the information includes the additional needs of the customer.

[0048] In the above embodiment, relevant information can be obtained through information monitoring, such as client financing, new business development, senior management changes, and new laws (which will affect clients). Such information provides a contact opportunity. In this way, related businesses can be expanded through news. News can be classified, and then after the news is captured, it can be determined whether there is an opportunity to do business.

[0049] This embodiment solves the problem that the demand acquisition method in the prior art cannot acquire new demands caused by changes, so that the increased demands of customers can be acquired in time according to the changes in information, thereby improving the timeliness of demand acquisition.

[0050] The above are only embodiments of the present application and are not intended to limit the present application. For those skilled in the art, the present application may have various changes and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application should be included within the scope of the claims of the present application.

Claims

1. A method for demand acquisition and processing based on information monitoring, characterized in that: include: Obtain customer information of the client and the industry to which said client belongs; Capture content from information publicly available on the Internet; wherein, obtain the time of the last time the content was captured and the current time; and capture the content from network information publicly available before the time of the last time the content was captured and the current time; Filter out predetermined content from the captured content, wherein the predetermined content includes at least one of the following: changes in the customer information, changes in the industry, news containing the customer, and news containing the industry; filtering out the predetermined content from the captured content includes: extracting keywords corresponding to the customer information and the industry information from the customer information and the industry information corresponding to the industry; obtaining content carrying the keywords from the captured content as the predetermined content; the keywords corresponding to the customer information are used to indicate at least one of the following: the name of the customer, the customer's affiliated companies, the customer's competitors, the customer's operating information, the customer's management personnel, the customer's business development information, the customer's product information, and the customer's penalty information; the keywords corresponding to the industry information are used to indicate at least one of the following: the name of the industry, the upstream and downstream industries of the industry, the management department of the industry, and the names of practitioners in the industry; Judging whether the predetermined content leads to an increase in the customer's demand based on the filtered predetermined content includes: obtaining the first demand of the customer before crawling the content, the first demand including the product and / or service required by the customer; determining the product and / or service corresponding to the predetermined content based on the key information in the predetermined content, the product and / or service corresponding to the key information in the predetermined content being pre-configured; determining by comparison that the products and / or services corresponding to the predetermined content are different from the products and / or services included in the first demand, and treating the different products and / or services as an increase in demand; In the case where the customer's demand increases, the customer's increased demand is prompted.

2. The method according to claim 1, characterized in that Prompting the customer's increased needs includes: Get pre-configured contact information; Sending information to the contact information, wherein the information includes the increased needs of the customer.

3. A demand acquisition and processing system based on information monitoring, characterized in that: include: An acquisition module, used to acquire customer information of a customer and the industry to which the customer belongs; The crawling module is used to crawl content from information publicly available on the Internet; wherein, the time of the last crawled content and the current time are obtained; and the content is crawled from the network information publicly available before the time of the last crawled content and the current time; A screening module, for screening predetermined content from the captured content, wherein the predetermined content includes at least one of the following: changes in the customer information, changes in the industry, news including the customer, and news including the industry; screening the predetermined content from the captured content includes: extracting keywords corresponding to the customer information and the industry information from the customer information and the industry information corresponding to the industry; acquiring content carrying the keywords from the captured content as the predetermined content; the keywords corresponding to the customer information are used to indicate at least one of the following: the name of the customer, the customer's affiliated companies, the customer's competitors, the customer's operating information, the customer's management personnel, the customer's business development information, the customer's product information, and the customer's penalty information; the keywords corresponding to the industry information are used to indicate at least one of the following: the name of the industry, the upstream and downstream industries of the industry, the management department of the industry, and the names of practitioners in the industry; A judgment module is used to judge whether the predetermined content leads to an increase in the customer's demand based on the filtered predetermined content, including: obtaining the first demand of the customer before crawling the content, the first demand including the product and / or service required by the customer; determining the product and / or service corresponding to the predetermined content based on the key information in the predetermined content, the product and / or service corresponding to the key information in the predetermined content is pre-configured; determining by comparison that the products and / or services corresponding to the predetermined content are different from the products and / or services included in the first demand, and treating the different products and / or services as an increase in demand; The prompt module is used to prompt the customer of the increased demand when the customer demand increases.

4. The system according to claim 3, characterized in that The prompt module is used for: Get pre-configured contact information; Sending information to the contact information, wherein the information includes the increased needs of the customer.

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