A method and device for determining cross-regional common affairs

Abstract

This article relates to the field of big data technology, and provides a method and device for determining cross-regional matters, wherein the method includes: determining the statistical value of the element parameters of each matter based on the historical handling data of each matter in a predetermined area within a predetermined time period, wherein the element parameters of each matter include: the total handling amount, network-related parameters, and external area online visits; calculating the cross-regional handling degree of each matter based on the statistical value of the element parameters of each matter; treating matters with a cross-regional handling degree greater than a first predetermined value as pending matters; determining the target handling area for the pending matters based on the external area online visits for the pending matters; and sending the pending matters to the service agency in the target handling area. This article can determine the pending matters that meet the user's cross-regional handling needs based on the historical handling data of each matter in a predetermined area within a predetermined time period, and ensure that after the cross-regional handling is realized, high-frequency services are provided to users.

Description

Technical Field

[0001] This article relates to the field of big data technology, and in particular to a method and device for determining cross-regional common affairs. Background Art

[0002] In the prior art, some matters need to be handled across regions, that is, users need to leave their own region to go to a service agency in a specific region to handle matters, such as handling government services across regions, handling financial services across regions, etc. For users, handling matters across regions will increase the number of users running around in different places, which will waste user time and cause poor user experience. For service agencies, handling matters across regions cannot provide services to users efficiently and there is a waste of manpower.

[0003] Based on this, in the existing technology, service agencies have launched cross-regional services based on the common service scenario needs of users (limiting the content of the services and the areas where the services are implemented, that is, users do not need to go to the service agencies in other places, but can handle the services locally). The determination of existing cross-regional services is highly subjective and cannot meet the needs of some users to handle services in other places. After the cross-regional services are launched, there is no guarantee that the cross-regional services will provide users with high-frequency services. Therefore, it is impossible to truly achieve cross-regional services. Summary of the invention

[0004] This article aims to solve the problem that the existing method for determining common tasks cannot meet the actual needs of users and the common tasks cannot guarantee high-frequency access.

[0005] In order to solve the above technical problems, a first aspect of this document provides a method for determining cross-regional common affairs, including:

[0006] According to the historical handling data of each matter in the predetermined area during the predetermined time period, the statistical value of the element parameters of each matter is determined, wherein the element parameters of each matter include: the total handling amount, the network-related parameters and the number of online visits in the external area;

[0007] According to the statistical values ​​of the factor parameters of each matter, the degree of cross-regional handling of each matter is calculated;

[0008] Items with a degree of cross-regional handling greater than a first predetermined value are considered to be items to be handled;

[0009] Determine the target handling area of ​​the pending items according to the number of online visits to the items in the external area;

[0010] Send the pending matters to the service agency in the target handling area.

[0011] As a further embodiment of this invention, the method for determining cross-regional common affairs further includes:

[0012] Generate cross-regional handling process suggestion information based on the items to be handled;

[0013] The cross-regional handling process suggestion information is sent to the service agency in the target handling area.

[0014] As a further embodiment of this invention, the method for determining cross-regional common affairs further includes:

[0015] Determine local networking suggestion information according to the statistical values ​​of the networking related parameters of the pending items and the target values ​​of the networking related parameters;

[0016] Sending local networking suggestion information to the office in the predetermined area. As a further embodiment of the present invention, determining the local networking suggestion information according to the statistical value of the networking related parameters of the items to be handled and the target value of the networking related parameters includes:

[0017] Comparing the statistical value of the network-related parameter of the pending items with the target value of the network-related parameter;

[0018] Filter out target values ​​that are different from the statistical values ​​of the networking-related parameters of the pending items;

[0019] Based on the filtered target values, local networking recommendation information is generated.

[0020] As a further embodiment of this invention, the historical processing data of each matter includes: list information of each matter, completion information of each matter and online access information of each matter.

[0021] As a further embodiment of this article, the networking related parameters include: material delivery method, number of on-site processing times and online processing level.

[0022] As a further embodiment of the present invention, according to the historical handling data of each matter in a predetermined area during a predetermined time period, the statistical value of the element parameter of each matter is determined, including:

[0023] Determine the networking related parameters of each item according to the list information of each item;

[0024] Determine the total amount of each matter to be handled based on the completion information of each matter;

[0025] Based on the online access information of each matter, determine the external area online access volume of each matter.

[0026] As a further embodiment of this invention, the degree of cross-regional handling of each matter is calculated according to the statistical values ​​of the element parameters of each matter, including:

[0027] Matching the statistical value of each factor parameter of each event with the scoring rule of the factor parameter, wherein the scoring rule of the factor parameter stores a mapping relationship between the value range of the factor parameter and the score;

[0028] The cross-regional handling degree of each matter is calculated by matching the scores with the statistical values ​​of the factor parameters of each matter.

[0029] As a further embodiment of this invention, the process of establishing the scoring rule of the factor parameters includes:

[0030] Based on the principle that the total number of cases handled is directly proportional to the score, establish scoring rules for the total number of cases handled;

[0031] According to the principle that the score of the material delivery method that supports express delivery is lower than that of the material delivery method that does not support express delivery, a scoring rule for the material delivery method is established;

[0032] Based on the principle that the number of on-site handling times is directly proportional to the score, establish scoring rules for the number of on-site handling times;

[0033] Based on the principle that the online processing level is inversely proportional to the score, establish the scoring rules for the online processing level;

[0034] Based on the principle that the external area online visits are directly proportional to the scores, a scoring rule for the external area online visits is established.

[0035] As a further embodiment of this invention, the cross-regional handling degree of each matter is calculated based on the scores matched by the statistical values ​​of each element parameter of each matter, including:

[0036] The following formula is used to calculate the degree of cross-regional handling of various matters:

[0037]

[0038] Among them, S i is the degree of cross-regional handling of the ith matter; a ij is the weight of the jth factor parameter of the ith item; x ij is the score value of the jth factor parameter of the ith item; N is the total number of factor parameters.

[0039] As a further embodiment of the present invention, determining the target handling area of ​​the to-be-handled items according to the online visits outside the area of ​​the to-be-handled items includes:

[0040] According to the external area online visit volume of the pending items, the area whose visit volume is greater than a second predetermined value is screened out;

[0041] The screened areas are used as target handling areas for the items to be handled.

[0042] A second aspect of the present invention provides a method for determining cross-regional common affairs, including:

[0043] A parameter statistics unit is used to determine the statistical parameter value of each item according to the historical handling data of each item in a predetermined area during a predetermined time period, wherein the statistical parameters of each item include: total handling volume parameter, network-related parameters and external area online access volume;

[0044] A cross-regional handling degree calculation unit is used to calculate the cross-regional handling degree of each matter according to the statistical parameter value of each matter;

[0045] A unit for determining items to be handled in parallel, configured to determine items with a degree of cross-regional handling greater than a first predetermined value as items to be handled in parallel;

[0046] A target handling area determination unit, used for determining a target handling area of ​​the to-be-handled items according to the number of online visits outside the area of ​​the to-be-handled items;

[0047] The communication unit is used to generate cross-regional handling process suggestion information based on the items to be handled, and send it to the service agency in the target handling area.

[0048] The third aspect of the present invention provides a computer device, including a memory, a processor, and a computer program stored in the memory, wherein when the computer program is executed by the processor, the computer program executes instructions of any of the aforementioned methods for determining cross-regional common tasks.

[0049] A fourth aspect of the present invention provides a computer storage medium having a computer program stored thereon, wherein when the computer program is executed by a processor of a computer device, the computer program executes instructions of any of the aforementioned methods for determining cross-regional common tasks.

[0050] A fifth aspect of the present invention provides a computer-readable program. When a processor in a computer executes the program, the program executes instructions of any of the aforementioned methods for determining cross-regional common tasks.

[0051] The method and device for determining cross-regional matters provided in this article determine the statistical values ​​of the element parameters of each matter by analyzing the historical processing data of each matter in a predetermined area within a predetermined time period; calculate the cross-regional processing degree of each matter according to the statistical values ​​of the element parameters of each matter; regard matters with a cross-regional processing degree greater than a first predetermined value as matters to be processed; determine the target processing area for the matters to be processed according to the online visits to areas other than the matters to be processed; send the matters to be processed to the service agencies in the target processing area, and can use a quantitative evaluation method to determine the matters to be processed that are difficult to summarize and find from a large number of matters according to the actual matter processing data of the users, so as to ensure that after the matters to be processed are processed across regions, high-frequency services are provided to the users, which has the advantages of saving manpower and ensuring the rationality of the confirmation of cross-regional matters.

[0052] In order to make the above and other purposes, features and advantages of this article more obvious and easy to understand, the following specifically cites preferred embodiments and describes them in detail with reference to the accompanying drawings. BRIEF DESCRIPTION OF THE DRAWINGS

[0053] In order to more clearly illustrate the technical solutions in the embodiments of this article or the prior art, the drawings required for use in the embodiments or the prior art descriptions are briefly introduced below. Obviously, the drawings described below are only some embodiments of this article. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0054] Figure 1 The structure diagram of the system for determining cross-regional common affairs in the embodiment of this invention is shown;

[0055] Figure 2 A first flow chart of the method for determining cross-regional common affairs in the embodiment of this document is shown;

[0056] Figure 3 A flow chart showing the statistical process of parameters of various items in the embodiments of this article is shown;

[0057] Figure 4 A flowchart showing the cross-regional processing procedure calculation process of various matters in the embodiments of this article;

[0058] Figure 5 A second flow chart of the method for determining cross-regional common affairs in the embodiment of this document is shown;

[0059] Figure 6 A third flow chart of the method for determining cross-regional common affairs in the embodiment of this document is shown;

[0060] Figure 7 The first structural diagram of the device for determining cross-regional common affairs in the embodiment of this document is shown;

[0061] Figure 8 A second structural diagram of the device for determining cross-regional common affairs according to the embodiment of this document is shown;

[0062] Fig. 9 A structural diagram of a computer device according to an embodiment of this invention is shown.

[0063] Description of the accompanying symbols:

[0064] 110. Database;

[0065] 120. Computing equipment;

[0066] 710. Parameter statistics unit;

[0067] 720. Unit for calculating the degree of cross-regional handling;

[0068] 730. Unit for determining pending items;

[0069] 740. Target handling area determination unit;

[0070] 750, communication unit;

[0071] 760, suggestion unit;

[0072] 902. Computer equipment;

[0073] 904, processor;

[0074] 906. Memory;

[0075] 908, driving mechanism;

[0076] 910, input / output module;

[0077] 912. Input device;

[0078] 914. Output device;

[0079] 916. Presentation equipment;

[0080] 918. Graphical user interface;

[0081] 920, network interface;

[0082] 922, communication link;

[0083] 924. Communication bus. DETAILED DESCRIPTION

[0084] The following will be combined with the drawings in the embodiments of this article to clearly and completely describe the technical solutions in the embodiments of this article. Obviously, the described embodiments are only part of the embodiments of this article, not all of the embodiments. Based on the embodiments of this article, all other embodiments obtained by ordinary technicians in this field without making creative work are within the scope of protection of this article.

[0085] It should be noted that the terms "first", "second", etc. in the specification and claims of this article and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchanged where appropriate, so that the embodiments of this article described here can be implemented in an order other than those illustrated or described here. In addition, the terms "including" and "having" and any variations thereof are intended to cover non-exclusive inclusions, for example, a process, method, device, product or equipment that includes a series of steps or units is not necessarily limited to those steps or units clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or equipment.

[0086] This specification provides method operation steps as described in the embodiments or flow charts, but more or fewer operation steps may be included based on routine or non-creative work. The order of steps listed in the embodiments is only one way of executing the order of many steps and does not represent the only execution order. When the system or device product is executed in practice, it can be executed in the order of the method shown in the embodiments or the drawings or in parallel.

[0087] It should be noted that the method and device for determining cross-regional matters in this article are applicable to scenarios where there is a need for cross-regional matters. The matters described in this article are also general descriptions, referring to matters that users need to go to service agencies to handle. For example, for government services, matters refer to the affairs services provided by government departments. For banks, matters refer to the various services provided by bank service outlets. Specifically, the method and device for determining cross-regional matters in this article can be used for cross-regional matters of government affairs (such as reporting a lost social security card, passport application, etc.), and can also be used for cross-regional matters other than banking services (such as cross-regional cancellation of bank cards). This article does not limit the application field of the method and device for determining cross-regional matters.

[0088] The historical handling information of each matter involved in this article (including but not limited to the list information of the matter, the completion information of the matter and the online access information of the matter, etc.) is all authorized by the user or fully authorized by all parties. The acquisition, storage, use and processing of the historical handling information of each matter are in compliance with the relevant provisions of national laws and regulations.

[0089] The historical handling information of each matter involved in this article comes from the server of the matter handling agency (such as a bank branch server, a government agency server). The method for determining cross-regional matters described in this article can be run on third-party systems and smart terminals with independent data sources, including smart phones, tablet computers, desktop computers, etc.

[0090] In the prior art, the cross-regional affairs launched by the service agencies are mainly the subjective analysis results of relevant personnel or the results determined by simple surveys. Therefore, there is a strong subjectivity and it is impossible to actually meet the needs of users to handle affairs in different places. Moreover, after the cross-regional affairs are launched, it is impossible to guarantee the high-frequency service of cross-regional affairs. Based on this, this paper provides a system for determining cross-regional affairs, such as Figure 1 As shown, it includes: a database 110 and a computing device 120.

[0091] The database 110 is used to store the historical processing data of each transaction.

[0092] The historical handling data of each matter described in this article includes: the list information of each matter, the completion information of each matter and the online access information of each matter. Among them, the list information of each matter can be obtained from each service agency, which is the guide information for handling matters, such as the data delivery method (whether express delivery is supported) and the brief information of matter handling (on-site handling process and online handling process). The completion information of each matter can be obtained from each service agency, including the registration information of on-site handling matters, such as user name, ID number, telephone number, address, etc. The online access information of each matter can be obtained from the server where the website of each service agency is located or the Internet search engine server. The service agency website server can provide real access information of the matter, and the Internet search engine server can provide real search information of the matter. The online access information of each matter includes but is not limited to the IP address and matter identification information (such as matter name, matter ID, etc.).

[0093] The computing device 120 is used to obtain historical processing data of each matter in a predetermined area within a predetermined time period from the database 110; determine the statistical value of the element parameters of each matter based on the historical processing data of each matter in the predetermined area within the predetermined time period, wherein the element parameters of each matter include: the total processing volume, networking-related parameters and external area online visits; calculate the cross-regional processing degree of each matter based on the statistical value of the element parameters of each matter; treat matters with a cross-regional processing degree greater than a first predetermined value as pending matters; determine the target processing area for the pending matters based on the external area online visits for the pending matters; and send the pending matters to the service agency in the target processing area.

[0094] In detail, the predetermined time period (eg, the most recent year) and predetermined area (eg, cities around a large city) described herein may be manually set according to demand, and this document does not limit this.

[0095] The total volume of matters handled and network-related parameters can reflect the urgency of cross-regional handling of matters, and the number of online visits to matters in other regions can reflect the high frequency of matters.

[0096] Specifically, the network-related parameters can reflect the information of online handling of matters, including but not limited to the material delivery method, the number of on-site handling times and the online handling level. According to the historical handling data of each matter in the predetermined area during the predetermined time period, the statistical value of the element parameters of each matter is determined, including: according to the list information of each matter, the network-related parameters of each matter (i.e., the material delivery method, the number of on-site handling times and the online handling level; according to the completion information of each matter, the total amount of handling of each matter is determined; according to the online access information of each matter, the number of online visits to each matter in the external area is determined.

[0097] The degree of cross-regional handling of the various matters described in this article can take into account the urgency and frequency of cross-regional handling. The larger the value of the degree of cross-regional handling, the higher the demand for cross-regional handling.

[0098] The first predetermined value described in this article can be set according to needs, and this article does not make any specific limitation on its value.

[0099] The method of determining the target handling area of ​​the items to be handled according to the number of online visits to the external area of ​​the items to be handled described in this article includes: filtering out areas with a number of visits greater than a second predetermined value according to the number of online visits to the items to be handled; and using the filtered areas as the target handling area of ​​the items to be handled. In specific implementation, the second predetermined value can be set according to demand, and this article does not specifically limit its value.

[0100] The sending of pending matters to the service agency in the target handling area described in this article includes but is not limited to sending emails, faxes, etc. to notify relevant personnel of the service agency, and the relevant personnel will implement the cross-regional handling needs of pending matters in the predetermined area.

[0101] The cross-regional matters determination system provided in this article can determine the pending matters that meet the user's cross-regional handling needs based on the user's actual matter handling situation, and ensure that after the pending matters are handled across regions, high-frequency services can be provided to users. It has the advantages of saving manpower and ensuring the rationality of the confirmation of cross-regional matters.

[0102] In one embodiment of this invention, Figure 2 As shown, a method for determining cross-regional common matters is also provided, including:

[0103] Step 210, determining the statistical value of the element parameters of each item according to the historical processing data of each item in the predetermined area during the predetermined time period, wherein the element parameters of each item include: the total processing volume, network-related parameters and the number of online visits in the external area;

[0104] Step 220, calculating the degree of cross-regional handling of each item based on the statistical values ​​of the element parameters of each item;

[0105] Step 230, taking the items whose cross-regional handling degree is greater than a first predetermined value as items to be handled;

[0106] Step 240, determining a target handling area for the items to be handled based on the number of online visits to the items to be handled outside the area;

[0107] Step 250, sending the items to be handled to the service agency in the target handling area.

[0108] In detail, the historical processing data of each matter includes: list information of each matter, completion information of each matter and online access information of each matter.

[0109] The total amount of handling of each matter described in this article refers to the total number of matters handled.

[0110] The network-related parameters of each item described in this article include: material delivery method, number of on-site handling times and online handling level. Materials refer to the materials required for handling or the materials obtained after the handling is completed. The material delivery method includes supporting express delivery or not supporting express delivery. The number of on-site handling times of each item refers to the number of times the item needs to be handled on-site. The online handling level refers to the analysis of the degree of online handling. Please refer to the subsequent Table 1 for details.

[0111] The external area online visits of each matter described in this article include but are not limited to the number of times that external areas (i.e. other areas outside the predetermined area) inquire about the guide information on the service website, APP, etc. of the service agency (which can be represented by the number of external area IPs). For example, for government service matters, the external area online visits refer to the number of IPs from external areas that access the government service network and the government service APP to inquire about the guide information on the service.

[0112] In some specific embodiments, Figure 3 As shown, the specific implementation process of step 210 includes:

[0113] Step 211, based on the list information of each item, determine the material delivery method, on-site handling times and online handling level of each item, that is, network-related parameters;

[0114] Step 212, determining the total amount of handling according to the handling information of each matter;

[0115] Step 213, determining the external area online access volume based on the online access information of each matter.

[0116] In detail, the list information of each matter contains the guide information of the affairs handling, wherein the guide information of the affairs handling includes the material delivery method and the brief information of the affairs handling.

[0117] When step 211 is implemented, the material delivery method can be directly extracted from the list information. If the material delivery method is not recorded in the list information of the matter, the default material delivery method is on-site pickup.

[0118] When step 211 is implemented, the number of on-site handling times for each item can be directly determined from the item handling brief information. If the item handling brief information records the online handling level, the online handling level information can be directly extracted from the item handling brief information. If there is no online handling level information in the item handling brief information, the item handling brief information is compared with the pre-determined online handling level standard information, and the online handling level of each item is determined based on the comparison result. In one implementation, taking government affairs as an example, the online handling level standard information is as follows:

[0119] Level I: The matter has been released. Detailed and specific service guides, online consultation and complaint channels can be provided, but online processing is not available and must be submitted on site.

[0120] Level II: This matter has realized the online pre-examination of application materials. Users can submit and correct relevant application information and materials online. The review agency will pre-examine the submitted materials on the platform. After the pre-examination, users still need to bring the original materials to the site for processing. After the approval decision is made, users can come to the site to receive the results, or choose to have the approval results delivered by logistics. The entire processing process should not exceed 2 visits to the site.

[0121] Level III: This matter has realized online verification of application materials. Users can submit and correct relevant application information and materials online. If the materials meet the processing conditions, they will directly enter the processing procedures. Users can check the processing status and consult questions online. After the approval decision is made, users need to verify the original materials on site and receive the approval results after paying the fees. The entire process should be conducted on site no more than once.

[0122] Level IV: This matter has been fully handled online. Users can submit and correct relevant application information and materials online. The approval agency will verify the submitted materials online. After acceptance, it will directly enter the processing procedure. Users can check the processing status and ask questions online. After the approval decision is made, users can pay online and then have the approval result delivered by logistics. The entire process does not require on-site processing.

[0123] During the specific implementation, standard information on the online handling level of each matter can be set according to the actual situation, and this article does not limit this.

[0124] When step 212 is implemented, the total number of completed items is counted by labeling the items, and the total number of items handled is obtained.

[0125] When step 213 is implemented, the access information of each matter except the predetermined area is first screened out, and the online access volume of the outside area is determined by counting the number of IP addresses in the screened online access information.

[0126] like Figure 4 As shown, step 220 calculates the degree of cross-regional handling of each matter based on the statistical values ​​of the element parameters of each matter, including:

[0127] Step 221, matching the statistical value of each factor parameter of each event with a scoring rule of the factor parameter, wherein the scoring rule of the factor parameter stores a mapping relationship between a value range of the factor parameter and a score;

[0128] Step 222, based on the scores obtained by matching the statistical values ​​of the factor parameters of each matter, the degree of cross-regional handling of each matter is calculated.

[0129] In detail, the process of establishing the scoring rule of the factor parameters in step 221 includes:

[0130] Based on the principle that the total number of cases handled is directly proportional to the score, establish scoring rules for the total number of cases handled;

[0131] According to the principle that the score of the material delivery method that supports express delivery is lower than that of the material delivery method that does not support express delivery, a scoring rule for the material delivery method is established;

[0132] Based on the principle that the number of on-site handling times is directly proportional to the score, establish scoring rules for the number of on-site handling times;

[0133] Based on the principle that the online processing level is inversely proportional to the score, establish the scoring rules for the online processing level;

[0134] Based on the principle that the external area online visits are directly proportional to the scores, a scoring rule for the external area online visits is established.

[0135] In specific implementation, the specific factor scores in the scoring rules can be determined according to the above rules, and this article does not limit this. Taking government affairs as an example, the scheduled area is a province, the scheduled time is the last 12 months (that is, the last year), and the scoring rules for the factor parameters are shown in Table 1:

[0136] Table 1

[0137]

[0138]

[0139] Table 1 is only an example. During implementation, specific scores can be set according to actual conditions.

[0140] When step 222 is implemented, the following formula can be used to calculate the degree of cross-regional handling of each matter:

[0141]

[0142] Among them, S i is the degree of cross-regional handling of the ith matter; a ij is the weight of the jth factor parameter of the ith item; x ij is the score value of the jth factor parameter of the ith item; N is the total number of factor parameters. The weights of the factor parameters of each item can be set according to the actual situation, and this article does not limit their values.

[0143] During specific implementation, the score values ​​of each factor parameter of each matter can be directly summed up to obtain the degree of cross-regional handling.

[0144] When step 230 is implemented, based on the above statistics, the larger the score, the greater the cross-regional handling demand of the matter. In a specific embodiment, assuming that the maximum score is 100 points, the cross-regional handling degree score of 70 and above is set as the pending cross-regional handling matters, the matters with a score between 70 and 40 points are the candidate pending cross-regional handling matters, and the matters with a score less than 40 points are matters with small cross-regional handling demand. After the pending cross-regional handling matters meet the cross-regional handling demand, the target cross-regional handling area of ​​the pending cross-regional handling matters is determined according to the online visits outside the region of the candidate cross-regional handling matters, and the candidate cross-regional handling matters are sent to the service agencies in the target passing area, so as to gradually realize cross-regional handling according to the degree of handling.

[0145] When step 240 is implemented, first, based on the online visits to the areas outside the to-be-processed items, the areas with visits greater than the second predetermined value are screened out; the screened out areas are used as the target processing areas for the to-be-processed items. For example, the target processing areas for the "social security card loss report" item in a province or city A are provinces or cities B and C.

[0146] When step 250 is implemented, the pending matters can be sent to the affairs service agency in the target handling area by means of e-mail, fax, etc., so that the relevant service agency can open a service window for the pending matters on site.

[0147] In one embodiment of this invention, in order to improve the optimization efficiency of the target handling area, Figure 5 As shown, the method for determining cross-regional common matters includes, in addition to the above steps 210 to 240, further comprising:

[0148] Step 260, generating cross-regional cross-processing process suggestion information based on the items to be processed;

[0149] Step 270, sending cross-regional handling process suggestion information to the service agency in the target handling area.

[0150] Specifically, the items to be handled can be loaded into the cross-regional handling process suggestion template to generate cross-regional handling process suggestion information. The cross-regional handling process suggestion template records standard suggestion information for the cross-regional handling process, which can be set according to actual conditions, and this article does not limit this.

[0151] After the relevant personnel of the service agency obtain the cross-regional one-stop service process suggestion information, they can directly obtain the implementation method of the cross-regional one-stop service. For example, the cross-regional one-stop service process suggestion information is: for ** matters, add a one-stop service window for users in the predetermined area.

[0152] In one embodiment of the present invention, in order to promote the networking of matters in a predetermined area, such as Figure 6 As shown, the method for determining cross-regional common matters includes, in addition to the above steps 210 to 250, further comprising:

[0153] Step 260', determining local networking suggestion information according to the statistical values ​​of the networking related parameters of the pending items and the target values ​​of the networking related parameters;

[0154] Step 270', sending the local networking suggestion information to the office in the predetermined area.

[0155] When step 260' is implemented, the target value of the network-related parameters can be set according to the actual situation, and this article does not limit its specific value. Taking the pending matter "Social Security Card Loss Report" in A1 City, Province A as an example, the statistical value of the network-related parameters of the pending matter "Social Security Card Loss Report" in A1 City, Province A is:

[0156] a. Material delivery method: Express delivery is not supported;

[0157] b. Number of on-site handling times: 2 times;

[0158] c. Online processing level: Level II.

[0159] The standard values ​​of network-related parameters are: express delivery is supported; on-site processing times are 0 times, and the online processing level is greater than the current level.

[0160] The local networking suggestion information obtained through step 260' is: "Social security card loss report" matters can be handled by express delivery, the number of on-site handling times can be reduced, and the online handling level can be upgraded to level III or IV.

[0161] When step 270' is implemented, after the local office obtains the local networking suggestion information, it organizes or contacts relevant personnel to optimize the current service system.

[0162] Based on the same inventive concept, this article also provides a device for determining cross-regional common affairs, as described in the following embodiments. Since the principle of solving the problem by the device for determining cross-regional common affairs is similar to that of the method for determining cross-regional common affairs, the implementation of the device for determining cross-regional common affairs can refer to the method for determining cross-regional common affairs, and the repeated parts will not be repeated.

[0163] Specifically, Figure 7 As shown, the cross-regional common affairs determination device includes:

[0164] The parameter statistics unit 710 is used to determine the statistical parameter value of each item according to the historical processing data of each item in the predetermined area during the predetermined time period, wherein the statistical parameters of each item include: the total processing volume parameter, the network-related parameter and the external area online visit volume;

[0165] The cross-regional handling degree calculation unit 720 is used to calculate the cross-regional handling degree of each item according to the statistical parameter value of each item;

[0166] A waiting-for-coordinated-item determination unit 730 is configured to determine items with a cross-regional co-operation degree greater than a first predetermined value as waiting-for-coordinated-items;

[0167] A target handling area determination unit 740 is used to determine a target handling area for the pending item according to the number of online visits to the non-regional area of ​​the pending item;

[0168] The communication unit 750 is used to generate cross-regional cross-processing process suggestion information based on the items to be processed, and send it to the service agency in the target cross-regional cross-processing area.

[0169] Further, such as Figure 8 As shown, the cross-regional common affairs determining device also includes:

[0170] The suggestion unit 760 is used to generate cross-regional handling process suggestion information based on the items to be handled; and send the cross-regional handling process suggestion information to the service agency in the target handling area through the communication unit 750.

[0171] Furthermore, the suggestion unit 760 is also used to determine local networking suggestion information according to the statistical values ​​of the networking related parameters of the pending items and the target values ​​of the networking related parameters; and send the local networking suggestion information to the service agencies in the predetermined area.

[0172] The cross-regional affairs determination device provided in this embodiment can adopt a quantitative evaluation method to quickly find the pending affairs with cross-regional affairs requirements that are difficult to summarize and discover from a large number of affairs, and generate cross-regional affairs process suggestion information and local networking suggestion information based on the statistical values ​​of the pending affairs and their network-related parameters, which can save manpower and material resources and ensure the cross-regional affairs and local networking optimization and improvement effects.

[0173] In one embodiment of the present invention, a computer device is further provided for executing the method for determining cross-regional common affairs as described in any of the above embodiments. Fig. 9 As shown, the computer device 902 may include one or more processors 904, such as one or more central processing units (CPUs), each of which may implement one or more hardware threads. The computer device 902 may also include any memory 906, which is used to store any kind of information such as code, settings, data, etc. Non-limitingly, for example, the memory 906 may include any one or more combinations of the following: any type of RAM, any type of ROM, flash memory device, hard disk, optical disk, etc. More generally, any memory may use any technology to store information. Further, any memory may provide volatile or non-volatile retention of information. Further, any memory may represent a fixed or removable component of the computer device 902. In one case, when the processor 904 executes an associated instruction stored in any memory or a combination of memories, the computer device 902 may perform any operation of the associated instruction. The computer device 902 also includes one or more drive mechanisms 908 for interacting with any memory, such as a hard disk drive mechanism, an optical disk drive mechanism, etc.

[0174] The computer device 902 may also include an input / output module 910 (I / O) for receiving various inputs (via input devices 912) and for providing various outputs (via output devices 914). A specific output mechanism may include a presentation device 916 and an associated graphical user interface 918 (GUI). In other embodiments, the input / output module 910 (I / O), the input device 912, and the output device 914 may not be included, and the computer device 902 may be used as a computer device in a network. The computer device 902 may also include one or more network interfaces 920 for exchanging data with other devices via one or more communication links 922. One or more communication buses 924 couple the components described above together.

[0175] The communication link 922 may be implemented in any manner, for example, through a local area network, a wide area network (e.g., the Internet), a point-to-point connection, etc., or any combination thereof. The communication link 922 may include any combination of hardwired links, wireless links, routers, gateway functions, name servers, etc. governed by any protocol or combination of protocols.

[0176] Corresponds to Figure 2-Figure 6 The method in this article also provides a computer-readable storage medium, on which a computer program is stored, and when the computer program is executed by a processor, the steps of the above method are executed.

[0177] The embodiment of the present invention also provides a computer readable program, wherein when a processor in a computer executes the program, the following is performed: Figures 2 to 6 The method shown.

[0178] It should be understood that in the various embodiments of this document, the size of the serial numbers of the above-mentioned processes does not mean the order of execution. The execution order of each process should be determined by its function and internal logic, and should not constitute any limitation on the implementation process of the embodiments of this document.

[0179] It should also be understood that in the embodiments of this article, the term "and / or" is only a description of the association relationship of the associated objects, indicating that three relationships may exist. For example, A and / or B can represent: A exists alone, A and B exist at the same time, and B exists alone. In addition, the character " / " in this article generally indicates that the associated objects before and after are in an "or" relationship.

[0180] Those of ordinary skill in the art will appreciate that the units and algorithm steps of each example described in conjunction with the embodiments disclosed herein can be implemented in electronic hardware, computer software, or a combination of the two. In order to clearly illustrate the interchangeability of hardware and software, the composition and steps of each example have been generally described in terms of function in the above description. Whether these functions are performed in hardware or software depends on the specific application and design constraints of the technical solution. Professional and technical personnel can use different methods to implement the described functions for each specific application, but such implementation should not be considered to be beyond the scope of this article.

[0181] Those skilled in the art can clearly understand that, for the convenience and brevity of description, the specific working processes of the systems, devices and units described above can refer to the corresponding processes in the aforementioned method embodiments and will not be repeated here.

[0182] In the several embodiments provided herein, it should be understood that the disclosed systems, devices and methods can be implemented in other ways. For example, the device embodiments described above are only schematic, for example, the division of the units is only a logical function division, and there may be other division methods in actual implementation, such as multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. In addition, the mutual coupling or direct coupling or communication connection shown or discussed can be an indirect coupling or communication connection through some interfaces, devices or units, or can be electrical, mechanical or other forms of connection.

[0183] The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the embodiments of this article.

[0184] In addition, each functional unit in each embodiment of this invention may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above integrated unit may be implemented in the form of hardware or in the form of software functional unit.

[0185] If the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of this article is essentially or the part that contributes to the prior art, or all or part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including a number of instructions to enable a computer device (which can be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method described in each embodiment of this article. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), disk or optical disk and other media that can store program codes.

[0186] Specific embodiments are used in this article to illustrate the principles and implementation methods of this article. The description of the above embodiments is only used to help understand the methods and core ideas of this article. At the same time, for general technicians in this field, according to the ideas of this article, there will be changes in the specific implementation methods and application scopes. In summary, the content of this specification should not be understood as a limitation on this article.

Claims

1. A method for determining cross-regional common affairs, characterized in that: include: Determine the statistical value of the element parameters of each item according to the historical processing data of each item in the predetermined area during the predetermined time period, wherein the element parameters of each item include: the total processing volume, network-related parameters and the number of online visits in the external area, and the network-related parameters include: the material delivery method, the number of on-site processing times and the online processing level; According to the statistical values ​​of the factor parameters of each matter, the degree of cross-regional handling of each matter is calculated; Items with a degree of cross-regional handling greater than a first predetermined value are considered to be items to be handled; Determine the target handling area of ​​the pending items according to the number of online visits to the items in the external area; Sending the pending matters to the service agency in the target handling area; Among them, according to the statistical values ​​of the element parameters of each matter, the degree of cross-regional handling of each matter is calculated, including: Matching the statistical value of each factor parameter of each event with the scoring rule of the factor parameter, wherein the scoring rule of the factor parameter stores a mapping relationship between the value range of the factor parameter and the score; Based on the scores matched by the statistical values ​​of the parameters of each factor of each matter, the degree of cross-regional handling of each matter is calculated using the following formula: Among them, S i is the degree of cross-regional handling of the ith matter; a ij is the weight of the jth factor parameter of the ith item; x ij is the score value of the jth factor parameter of the ith item; N is the total number of factor parameters.

2. The method for determining cross-regional common affairs according to claim 1, characterized in that: Also includes: Generate cross-regional handling process suggestion information based on the items to be handled; The cross-regional handling process suggestion information is sent to the service agency in the target handling area.

3. The method for determining cross-regional common affairs according to claim 1, characterized in that: Also includes: Determine local networking suggestion information according to the statistical values ​​of the networking related parameters of the pending items and the target values ​​of the networking related parameters; The local networking suggestion information is sent to the office in the predetermined area.

4. The method for determining cross-regional common affairs as claimed in claim 3, characterized in that: According to the statistical values ​​of the networking-related parameters of the pending items and the target values ​​of the networking-related parameters, local networking suggestion information is determined, including: Comparing the statistical value of the network-related parameter of the pending items with the target value of the network-related parameter; Filter out target values ​​that are different from the statistical values ​​of the networking-related parameters of the pending items; Based on the filtered target values, local networking recommendation information is generated.

5. The method for determining cross-regional common affairs according to claim 1, characterized in that: The historical handling data of each matter includes: list information of each matter, completion information of each matter and online access information of each matter.

6. The method for determining cross-regional common affairs according to claim 5, characterized in that: According to the historical handling data of each matter in the predetermined area during the predetermined time period, the statistical values ​​of the element parameters of each matter are determined, including: Determine the networking related parameters of each item according to the list information of each item; Determine the total amount of each matter to be handled based on the completion information of each matter; Based on the online access information of each matter, determine the external area online access volume of each matter.

7. The method for determining cross-regional common affairs according to claim 6, characterized in that: The process of establishing scoring rules for factor parameters includes: Based on the principle that the total number of cases handled is directly proportional to the score, establish scoring rules for the total number of cases handled; According to the principle that the score of the material delivery method that supports express delivery is lower than that of the material delivery method that does not support express delivery, a scoring rule for the material delivery method is established; Based on the principle that the number of on-site handling times is directly proportional to the score, establish scoring rules for the number of on-site handling times; Based on the principle that the online processing level is inversely proportional to the score, establish the scoring rules for the online processing level; Based on the principle that the external area online visits are directly proportional to the scores, a scoring rule for the external area online visits is established.

8. The method for determining cross-regional common affairs according to claim 1, characterized in that: Determining the target handling area of ​​the pending items according to the external area online visits of the pending items includes: According to the external area online visit volume of the pending items, the area whose visit volume is greater than a second predetermined value is screened out; The screened areas are used as target handling areas for the items to be handled.

9. A device for determining cross-regional common affairs, characterized in that: include: A parameter statistics unit is used to determine the statistical parameter value of each item according to the historical processing data of each item in a predetermined area during a predetermined time period, wherein the statistical parameters of each item include: total processing volume parameter, network-related parameters and external area online access volume, and the network-related parameters include: material delivery method, number of on-site processing times and online processing level; A cross-regional handling degree calculation unit is used to calculate the cross-regional handling degree of each matter according to the statistical parameter value of each matter; A unit for determining items to be handled in parallel, configured to determine items with a degree of cross-regional handling greater than a first predetermined value as items to be handled in parallel; A target handling area determination unit, configured to determine a target handling area for the item to be handled according to the number of online visits to the item in the external area; A communication unit, configured to generate cross-regional ... Among them, according to the statistical values ​​of the element parameters of each matter, the degree of cross-regional handling of each matter is calculated, including: Matching the statistical value of each factor parameter of each event with the scoring rule of the factor parameter, wherein the scoring rule of the factor parameter stores a mapping relationship between the value range of the factor parameter and the score; Based on the scores matched by the statistical values ​​of the parameters of each factor of each matter, the degree of cross-regional handling of each matter is calculated using the following formula: Among them, S i is the degree of cross-regional handling of the ith matter; a ij is the weight of the jth factor parameter of the ith item; x ij is the score value of the jth factor parameter of the ith item; N is the total number of factor parameters.

10. A computer device comprising a memory, a processor, and a computer program stored in the memory, characterized in that: When the computer program is executed by the processor, the computer program executes the instructions of the method according to any one of claims 1 to 8.

11. A computer storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor of a computer device, the computer program executes the instructions of the method according to any one of claims 1 to 8.

12. A computer-readable program, characterized in that: When a processor in a computer executes the program, the program executes the instructions of the method according to any one of claims 1 to 8.

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