An information processing method and device based on flight additional services

Abstract

The present application discloses an information processing method based on flight additional services. It can obtain the additional service information of passengers and the flight segment information of passengers. Then, the additional service information and the flight segment information are matched to determine that the additional service information is indeed the additional service information corresponding to the flight segment indicated by the flight segment information. When the additional service information and the flight segment information are successfully matched, a request message is sent. The request message is used to request adding an additional service identifier to the additional service information. The device that receives the request message can add an additional service identifier to the additional service information. It can be seen that with this solution, the corresponding additional service identifier can be automatically added to the additional service information. Therefore, the staff of the airline can determine that the passenger has additional services based on this additional service identifier, without the need for the staff of the airline to manually identify whether the passenger has additional services, improving the efficiency of identifying whether the passenger has additional services.

Description

Technical Field

[0001] This application relates to the field of information processing, and particularly to an information processing method and device based on flight additional services. Background Art

[0002] When a flight has a planned or unplanned change, passengers can make free itinerary changes through channels supported by the airline, such as the airline's website, passenger self-service terminals, and passenger mobile terminals. In recent years, with the obvious increase in the number of passengers, the demand for rescheduling has also been continuously increasing. Moreover, the number of passengers with additional services is increasing day by day.

[0003] Currently, when passengers make refund and rescheduling operations, staff need to manually identify whether passengers have additional services. However, this method is inefficient.

[0004] Therefore, there is an urgent need for a solution to solve the above problems. Summary of the Invention

[0005] The technical problem to be solved by this application is that the efficiency of manually identifying whether a passenger has additional services is low, and an information processing method and device based on flight additional services are provided.

[0006] In a first aspect, an embodiment of this application provides an information processing method based on flight additional services, and the method includes:

[0007] Obtain the additional service information of a passenger and the flight segment information of the passenger;

[0008] Match the additional service information and the flight segment information;

[0009] When the additional service information and the flight segment information match successfully, send a request message, and the request message is used to request to add an additional service identifier to the additional service information.

[0010] In a second aspect, an embodiment of this application provides an information processing method based on flight additional services, and the method includes:

[0011] Receive a request message, where the request message includes: the additional service information of a passenger, and the request message is used to request to add an additional service identifier to the additional service information;

[0012] Add an additional service identifier to the additional service information.

[0013] In a third aspect, an embodiment of this application provides an information processing device based on flight additional services, and the device includes:

[0014] An obtaining unit, configured to obtain the additional service information of a passenger and the flight segment information of the passenger;

[0015] A matching unit, configured to match the additional service information and the flight segment information;

[0016] A sending unit, configured to send a request message when the additional service information and the flight segment information are successfully matched, where the request message is used to request to add an additional service identifier to the additional service information.

[0017] In a fourth aspect, an embodiment of the present application provides an information processing device based on flight additional services. The device includes:

[0018] A receiving unit, configured to receive a request message, where the request message includes additional service information of a passenger, and the request message is used to request to add an additional service identifier to the additional service information;

[0019] An adding unit, configured to add an additional service identifier to the additional service information.

[0020] In a fifth aspect, an embodiment of the present application provides a device, the device includes: a processor, a memory, and a system bus; the device and the memory are connected through the system bus; the memory is used to store one or more programs, and the one or more programs include instructions, and when the instructions are executed by the processor, the processor is caused to execute the method described in the above first aspect or the above second aspect.

[0021] In a sixth aspect, an embodiment of the present application provides a computer-readable storage medium, where instructions are stored in the computer-readable storage medium, and when the instructions are run on a terminal device, the terminal device is caused to execute the method described in the above first aspect or the above second aspect.

[0022] Compared with the prior art, the embodiments of the present application have the following advantages:

[0023] The embodiments of the present application provide an information processing method based on flight additional services. In one example, the additional service information of a passenger and the flight segment information of the passenger can be obtained. Then, the additional service information and the flight segment information are matched to determine that the additional service information is indeed the additional service information corresponding to the flight segment indicated by the flight segment information. When the additional service information and the flight segment information are successfully matched, a request message is sent, and the request message is used to request adding an additional service identifier to the additional service information. The device that receives the request message can add an additional service identifier to the additional service information. It can be seen that with this solution, the corresponding additional service identifier can be automatically added to the additional service information. Therefore, the staff of the airline can determine that the passenger has additional services based on this additional service identifier, without the need for the staff of the airline to manually identify whether the passenger has additional services, improving the efficiency of identifying whether the passenger has additional services. BRIEF DESCRIPTION OF THE DRAWINGS

[0024] To more clearly illustrate the technical solutions in the embodiments of the present application or the prior art, the following will briefly introduce the drawings required for use in the description of the embodiments or the prior art. Obviously, the drawings in the following description are only some embodiments recorded in the present application. For those of ordinary skill in the art, without creative efforts, other drawings can also be obtained based on these drawings.

[0025] Combined with the drawings and referring to the following specific embodiments, the above and other features, advantages, and aspects of the various embodiments of the present disclosure will become more apparent. Throughout the drawings, the same or similar reference numerals represent the same or similar elements. It should be understood that the drawings are schematic, and the original elements and elements are not necessarily drawn to scale.

[0026] Figure 1 It is a signaling interaction diagram of an information processing method based on flight additional services provided by an embodiment of the present application;

[0027] Figure 2 It is a structural schematic diagram of an information processing device based on flight additional services provided by an embodiment of the present application;

[0028] Figure 3 It is a structural schematic diagram of an information processing device based on flight additional services provided by an embodiment of the present application;

[0029] Figure 4 It is a structural schematic diagram of an electronic device provided by an embodiment of the present application. DETAILED DESCRIPTION OF THE EMBODIMENTS

[0030] To enable those skilled in the art to better understand the solution of this application, the following will clearly and completely describe the technical solution in the embodiments of this application in conjunction with the accompanying drawings in the embodiments of this application. Obviously, the described embodiments are only a part of the embodiments of this application, rather than all the embodiments. Based on the embodiments in this application, all other embodiments obtained by those of ordinary skill in the art without creative efforts belong to the scope of protection of this application.

[0031] Embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although some embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure can be implemented in various forms and should not be construed as limited to the embodiments set forth herein. On the contrary, these embodiments are provided to more thoroughly and completely understand the present disclosure. It should be understood that the drawings and embodiments of the present disclosure are only for exemplary purposes and are not used to limit the protection scope of the present disclosure.

[0032] The term "including" and its variants used herein are open-ended, that is, "including but not limited to". The term "based on" means "at least partially based on". The term "one embodiment" means "at least one embodiment"; the term "another embodiment" means "at least one additional embodiment"; the term "some embodiments" means "at least some embodiments". The relevant definitions of other terms will be given in the following description.

[0033] It should be noted that the concepts such as "first" and "second" mentioned in the present disclosure are only used to distinguish different devices, modules or units, and are not used to limit the order of functions performed by these devices, modules or units or their interdependent relationships.

[0034] It should be noted that the modifications of "one" and "multiple" mentioned in the present disclosure are illustrative rather than restrictive. Those skilled in the art should understand that unless otherwise clearly specified in the context, it should be understood as "one or more".

[0035] Exemplary method

[0036] See Figure 1 , which is a signaling interaction diagram of an information processing method based on flight additional services provided by an embodiment of this application. In this embodiment, the method may include the following steps: S101 - S105.

[0037] Among them, Figure 1 The first device and the second device shown may be terminal devices or servers, and the embodiments of this application do not make specific limitations. In one example, the first device and the second device may be devices of a third-party company providing services for airlines.

[0038] S101: The first device obtains the additional service information of the passenger and the flight segment information of the passenger.

[0039] In one example, the first device may receive the additional service information and the flight segment information sent by a third device of the airline. When the third device sends the additional service information and the flight segment information to the first device, it may be forwarded by other devices. For example, it may be forwarded by a fourth device of the third party formula, and the embodiments of the present application do not make specific limitations.

[0040] The additional service information mentioned here may include: additional service type, passenger name, identity identifier (such as ID number), and flight segment information.

[0041] S102: The first device matches the additional service information and the flight segment information.

[0042] When the first device obtains the additional service information and the flight segment information, it may match the additional service information and the flight segment information to determine that the additional service information is indeed the additional service information corresponding to the flight segment indicated by the flight segment information. For example, when the flight segment information in the additional service information is the same as the flight segment information received by the first device, it is determined that the additional service information and the flight segment information match successfully.

[0043] In one example, considering that it is only necessary to further process the additional service corresponding to the flight segment when the flight segment is abnormal, for example, handling a refund for the passenger, etc. Therefore, before executing S102, the first device may determine whether the flight segment indicated by the flight segment information is abnormal. After determining that the flight segment is abnormal, execute S102, otherwise, do not execute S102 and subsequent steps.

[0044] The flight segment abnormality mentioned here may be a change in the flight model, a change in the flight segment time, or a cancellation of the flight segment. The embodiments of the present application do not make specific limitations.

[0045] In one example, considering that there are many types of additional services, for example, including paid seats, paid luggage, etc. And the airline can choose to add additional service identifiers to one or more types of additional services. Therefore, in one example, before executing S102, the first device may also determine the corresponding additional service type according to the additional service information. Then, obtain the pre-configured additional service type range. When the additional service type indicated by the additional service information is within the pre-configured additional service type range, execute S102, otherwise, do not execute S102 and subsequent steps. Among them, the aforementioned pre-configured additional service type range includes one or more types of additional services selected by the airline that need to add additional service identifiers.

[0046] S103: When the matching between the additional service information and the flight segment information by the first device is successful, the first device sends a request message to the second device, where the request message is used to request adding an additional service identifier to the additional service information.

[0047] S104: The second device receives the request message.

[0048] S105: The second device adds an additional service identifier to the additional service information.

[0049] In one example, the request message may include the additional service information, so that the second device adds an additional service identifier to the additional service information based on the additional service information. The additional service identifier mentioned here may be, for example, the character "I".

[0050] In one example, when specifically implemented, S105 may add an additional service identifier to the additional service ticket number corresponding to the additional service information.

[0051] By using the solution of the embodiments of the present application, the corresponding additional service identifier can be automatically added to the additional service information. Therefore, the airline staff can determine that the passenger has additional services based on this additional service identifier, without the need for the airline staff to manually identify whether the passenger has additional services, improving the efficiency of identifying whether the passenger has additional services.

[0052] In one example, by using the solution of the embodiments of the present application, after the flight changes, the additional service information of the affected passengers is added with an additional service identifier. The airline staff can directly determine whether compensation is required or the passengers need to be changed to a new flight based on this additional service identifier, improving the efficiency of processing additional services, reducing passenger complaints, and being beneficial to improving the satisfaction of passengers' travel.

[0053] The flowcharts and block diagrams in the accompanying drawings illustrate the architecture, functionality, and operation of possible implementations of systems, methods, and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowchart or block diagram may represent a module, a segment of a program, or a portion of code that contains one or more executable instructions for implementing a specified logical function. It should also be noted that in some alternative implementations, the functions noted in the blocks may occur in a different order than that noted in the accompanying drawings. For example, two consecutive blocks shown may actually be executed substantially in parallel, or they may sometimes be executed in the reverse order, depending on the functions involved. It should also be noted that each block in the block diagrams and / or flowcharts, and combinations of blocks in the block diagrams and / or flowcharts, can be implemented by a dedicated hardware-based system that performs the specified functions or operations, or by a combination of dedicated hardware and computer instructions.

[0054] The names of the messages or information exchanged between multiple devices in the embodiments of the present disclosure are for illustrative purposes only and are not intended to limit the scope of these messages or information.

[0055] Although the operations are depicted in a particular order, this should not be construed as requiring that the operations be performed in the particular order shown or in sequential order. In certain circumstances, multitasking and parallel processing may be advantageous.

[0056] It should be understood that the various steps recited in the method embodiments of the present disclosure may be executed in a different order and / or in parallel. In addition, method embodiments may include additional steps and / or omit steps shown. The scope of the present disclosure is not limited in this regard.

[0057] Computer program code for carrying out operations of the present disclosure may be written in one or more programming languages or combinations thereof, including but not limited to object-oriented programming languages such as Java, Smalltalk, C++, and also including conventional procedural programming languages such as the "C" language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer, or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or it may be connected to an external computer (e.g., through the Internet using an Internet service provider).

[0058] Exemplary device

[0059] Based on the method provided in the above embodiments, an embodiment of the present application further provides an apparatus, which will be introduced below in conjunction with the accompanying drawings.

[0060] See Figure 2 , this figure is a schematic structural diagram of an apparatus for information processing based on flight additional services provided by an embodiment of the present application. The apparatus 200 may specifically include, for example: an acquisition unit 201, a matching unit 202, and a sending unit 203.

[0061] The acquisition unit 201 is configured to acquire the additional service information of the passenger and the flight segment information of the passenger;

[0062] The matching unit 202 is configured to match the additional service information and the flight segment information;

[0063] The sending unit 203 is configured to send a request message when the additional service information and the flight segment information match successfully, and the request message is used to request to add an additional service identifier to the additional service information.

[0064] Optionally, the apparatus further includes:

[0065] The first determination unit is configured to determine that the flight segment indicated by the flight segment information is abnormal before matching the additional service information and the flight segment information.

[0066] Optionally, the acquisition unit 201 is configured to:

[0067] Receive the additional service information of the passenger and the flight segment information of the passenger.

[0068] Optionally, the apparatus further includes:

[0069] The second determination unit is configured to determine that the additional service type indicated by the additional service information is within the range of pre-configured additional service types.

[0070] Since the apparatus 200 is the apparatus corresponding to the method executed by the first device provided in the above method embodiment, the specific implementation of each unit of the apparatus 200 is based on the same concept as the above method embodiment. Therefore, for the specific implementation of each unit of the apparatus 200, reference may be made to the relevant description part of the above method embodiment, which will not be elaborated here.

[0071] See Figure 3 , this figure is a schematic structural diagram of an information processing apparatus based on flight additional services provided by an embodiment of the present application. The apparatus 300 may specifically include, for example: a receiving unit 301 and an adding unit 302.

[0072] A receiving unit 301, configured to receive a request message, where the request message includes: additional service information of a passenger, and the request message is used to request to add an additional service identifier to the additional service information;

[0073] An adding unit 302, configured to add an additional service identifier to the additional service information.

[0074] Optionally, the adding unit 302 is configured to:

[0075] Add an additional service identifier to an additional service ticket number corresponding to the additional service information.

[0076] Since the apparatus 300 corresponds to the method executed by the second device provided in the foregoing method embodiment, the specific implementation of each unit of the apparatus 300 is the same as the above method embodiment in terms of the same concept. Therefore, for the specific implementation of each unit of the apparatus 300, reference may be made to the relevant description part of the above method embodiment, and details are not described herein again.

[0077] The units described in the embodiments of the present disclosure may be implemented in software or in hardware. Wherein, the name of the unit does not constitute a limitation to the unit itself in some cases. For example, the first obtaining unit may also be described as "a unit for obtaining at least two Internet protocol addresses".

[0078] The above apparatuses 200 and 300 may have a hardware structure as Figure 4 shown.

[0079] Next, with reference to Figure 4 , which shows a schematic structural diagram of an electronic device (such as a Figure 1 terminal device or a server) 600 suitable for implementing the embodiments of the present disclosure. The terminal device in the embodiments of the present disclosure may include, but is not limited to, mobile terminals such as mobile phones, laptop computers, digital broadcast receivers, PDAs (Personal Digital Assistants), PADs (Tablet Computers), PMPs (Portable Multimedia Players), in-vehicle terminals (such as in-vehicle navigation terminals), etc., and fixed terminals such as digital TVs, desktop computers, etc. Figure 4 The electronic device shown is only an example and should not impose any limitation on the functions and usage scope of the embodiments of the present disclosure.

[0080] As shown in Figure 4As shown, the electronic device 600 may include a processing device (such as a central processing unit, a graphics processing unit, etc.) 601, which may perform various appropriate actions and processes according to a program stored in a read-only memory (ROM) 602 or a program loaded from a storage device 606 into a random access memory (RAM) 603. In the RAM 603, various programs and data required for the operation of the electronic device 600 are also stored. The processing device 601, the ROM 602, and the RAM 603 are connected to each other through a bus 604. An input / output (I / O) interface 605 is also connected to the bus 604.

[0081] Generally, the following devices may be connected to the I / O interface 605: an input device 606 including, for example, a touch screen, a touchpad, a keyboard, a mouse, a camera, a microphone, an accelerometer, a gyroscope, etc.; an output device 607 including, for example, a liquid crystal display (LCD), a speaker, a vibrator, etc.; a storage device 608 including, for example, a magnetic tape, a hard disk, etc.; and a communication device 609. The communication device 609 may allow the electronic device 600 to communicate with other devices wirelessly or wireline to exchange data. Although Figure 4 the electronic device 600 with various devices is shown, it should be understood that it is not required to implement or include all the shown devices. Instead, more or fewer devices may be implemented or included.

[0082] An embodiment of the present application also provides a computer-readable storage medium, in which instructions are stored. When the instructions run on a terminal device, the terminal device is caused to execute the method described in any one of the above method embodiments.

[0083] In the context of the present disclosure, a machine-readable medium may be a tangible medium that may contain or store a program for use by or in connection with an instruction execution system, apparatus, or device. A machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium may include, but is not limited to, electronic, magnetic, optical, electromagnetic, infrared, or semiconductor systems, apparatus, or devices, or any suitable combination of the foregoing. More specific examples of a machine-readable storage medium would include an electrical connection based on one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

[0084] It should be noted that the above-mentioned computer-readable medium in the present disclosure can be a computer-readable signal medium, a computer-readable storage medium, or any combination of the two. A computer-readable storage medium can be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the above. More specific examples of a computer-readable storage medium can include, but are not limited to: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In the present disclosure, a computer-readable storage medium can be any tangible medium that contains or stores a program, and this program can be used by or in combination with an instruction execution system, apparatus, or device. In the present disclosure, a computer-readable signal medium can include a data signal propagated in a baseband or as part of a carrier wave, which carries computer-readable program code. Such a propagated data signal can take various forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the above. A computer-readable signal medium can also be any computer-readable medium other than a computer-readable storage medium, and this computer-readable signal medium can send, propagate, or transmit a program for use by or in combination with an instruction execution system, apparatus, or device. The program code contained on a computer-readable medium can be transmitted using any appropriate medium, including but not limited to: wires, optical cables, RF (radio frequency), etc., or any suitable combination of the above.

[0085] The above-mentioned computer-readable medium can be included in the above-mentioned electronic device; it can also exist separately without being assembled into the electronic device.

[0086] The above-mentioned computer-readable medium carries one or more programs, and when the above-mentioned one or more programs are executed by the electronic device, the electronic device is caused to:

[0087] Obtain the additional service information of the passenger and the flight segment information of the passenger;

[0088] Match the additional service information and the flight segment information;

[0089] In the case where the additional service information and the flight segment information match successfully, send a request message, and the request message is used to request adding an additional service identifier to the additional service information.

[0090] Alternatively, the above-mentioned computer-readable medium carries one or more programs, and when the above-mentioned one or more programs are executed by the electronic device, the electronic device is caused to:

[0091] Receive a request message, where the request message includes: additional service information of a passenger, and the request message is used to request to add an additional service identifier to the additional service information;

[0092] Add an additional service identifier to the additional service information.

[0093] In particular, according to an embodiment of the present disclosure, the process described above with reference to the flowchart can be implemented as a computer software program. For example, an embodiment of the present disclosure includes a computer program product, which includes a computer program carried on a non-transitory computer-readable medium, and the computer program includes program codes for executing the method shown in the flowchart. In such an embodiment, the computer program can be downloaded and installed from the network through the communication device 609, or installed from the storage device 606, or installed from the ROM 602. When the computer program is executed by the processing device 601, the above-mentioned functions defined in the method of the embodiment of the present disclosure are executed.

[0094] According to one or more embodiments of the present disclosure, [Example 1] provides an information processing method based on flight additional services, and the method includes:

[0095] Obtain the additional service information of the passenger and the flight segment information of the passenger;

[0096] Match the additional service information and the flight segment information;

[0097] When the additional service information and the flight segment information match successfully, send a request message, and the request message is used to request to add an additional service identifier to the additional service information.

[0098] Optionally, before matching the additional service information and the flight segment information, the method further includes:

[0099] Determine that the flight segment indicated by the flight segment information is abnormal.

[0100] Optionally, the obtaining of the additional service information of the passenger and the flight segment information of the passenger includes:

[0101] Receive the additional service information of the passenger and the flight segment information of the passenger.

[0102] Optionally, the method further includes:

[0103] Determine that the additional service type indicated by the additional service information is within the range of pre-configured additional service types.

[0104] According to one or more embodiments of the present disclosure, [Example 2] provides an information processing method based on flight additional services, and the method includes:

[0105] Receive a request message, where the request message includes: additional service information of a passenger, and the request message is used to request adding an additional service identifier to the additional service information;

[0106] Add an additional service identifier to the additional service information.

[0107] Optionally, adding the additional service identifier to the additional service information includes:

[0108] Add an additional service identifier to the additional service ticket number corresponding to the additional service information.

[0109] According to one or more embodiments of the present disclosure, [Example 3] provides an information processing device based on flight additional services, and the device includes:

[0110] An acquisition unit, configured to acquire additional service information of a passenger and the passenger's flight segment information;

[0111] A matching unit, configured to match the additional service information and the flight segment information;

[0112] A sending unit, configured to send a request message when the additional service information and the flight segment information match successfully, and the request message is used to request adding an additional service identifier to the additional service information.

[0113] Optionally, the device further includes:

[0114] A first determination unit, configured to determine that the flight segment indicated by the flight segment information is abnormal before matching the additional service information and the flight segment information.

[0115] Optionally, the acquisition unit is configured to:

[0116] Receive the additional service information of the passenger and the passenger's flight segment information.

[0117] Optionally, the device further includes:

[0118] A second determination unit, configured to determine that the additional service type indicated by the additional service information is within a pre-configured additional service type range.

[0119] According to one or more embodiments of the present disclosure, [Example 4] provides an information processing device based on flight additional services, and the device includes:

[0120] A receiving unit, configured to receive a request message, where the request message includes: additional service information of a passenger, and the request message is used to request adding an additional service identifier to the additional service information;

[0121] An adding unit for adding an additional service identifier to the additional service information.

[0122] Optionally, the adding unit is configured to:

[0123] Add an additional service identifier to the additional service ticket number corresponding to the additional service information.

[0124] According to one or more embodiments of the present disclosure, [Example 5] provides a device, the device includes: a processor, a memory, and a system bus; the device and the memory are connected through the system bus; the memory is used to store one or more programs, and the one or more programs include instructions, and when the instructions are executed by the processor, the processor executes the method described in any one of [Example 1] or any one of [Example 2].

[0125] According to one or more embodiments of the present disclosure, [Example 6] provides a computer-readable storage medium, and instructions are stored in the computer-readable storage medium. When the instructions run on a terminal device, the terminal device is caused to execute the method described in any one of [Example 1] or any one of [Example 2].

[0126] Although the subject matter has been described in language specific to structural features and / or methodological act logic, it should be understood that the subject matter defined in the appended claims is not necessarily limited to the specific features or acts described above. On the contrary, the specific features and acts described above are merely example forms for implementing the claims.

[0127] Although several specific implementation details are included in the above discussion, these should not be construed as limiting the scope of the present disclosure. Certain features described in the context of separate embodiments can also be implemented in combination in a single embodiment. On the contrary, the various features described in the context of a single embodiment can also be implemented separately or in any suitable sub-combination in multiple embodiments.

[0128] The above description is only a preferred embodiment of the present disclosure and an explanation of the applied technical principles. Those skilled in the art should understand that the scope of the disclosure involved in the present disclosure is not limited to the technical solution formed by the specific combination of the above technical features, and should also cover other technical solutions formed by any combination of the above technical features or their equivalent features without departing from the above disclosure concept. For example, a technical solution formed by mutually replacing the above features with technical features (but not limited to) having similar functions disclosed in the present disclosure.

Claims

1. An information processing method based on flight additional services, characterized in that, The method includes: Obtain the additional service information of the passenger and the flight segment information of the passenger; Determine that the flight segment indicated by the flight segment information is abnormal; Determine the type of additional service indicated by the additional service information, within the pre-configured range of additional service types, where the pre-configured range of additional service types includes one or more types of additional services selected by the airline and for which an additional service identifier needs to be added; Match the additional service information with the flight segment information; When the additional service information and the flight segment information match successfully, send a request message, where the request message is used to request adding an additional service identifier to the additional service ticket number corresponding to the additional service information.

2. The method according to claim 1, characterized in that, The obtaining the additional service information of the passenger and the flight segment information of the passenger includes: Receive the additional service information of the passenger and the flight segment information of the passenger.

3. An information processing method based on flight additional services, characterized in that, The method includes: Receive a request message, where the request message includes the additional service information of the passenger, the request message is used to request adding an additional service identifier to the additional service information, the request message is sent when the additional service information and the flight segment information match successfully, and the additional service information and the flight segment information are matched when it is determined that the flight segment indicated by the flight segment information is abnormal and the type of additional service indicated by the additional service information is within the pre-configured range of additional service types, where the pre-configured range of additional service types includes one or more types of additional services selected by the airline and for which an additional service identifier needs to be added; Add an additional service identifier to the additional service information; Wherein, the adding an additional service identifier to the additional service information includes: Add an additional service identifier to the additional service ticket number corresponding to the additional service information.

4. An information processing device based on flight additional services, characterized in that, The device includes: An obtaining unit, configured to obtain the additional service information of the passenger and the flight segment information of the passenger; A first determining unit, configured to determine that the flight segment indicated by the flight segment information is abnormal before matching the additional service information with the flight segment information; A second determining unit, configured to determine the type of additional service indicated by the additional service information, within the pre-configured range of additional service types, where the pre-configured range of additional service types includes one or more types of additional services selected by the airline and for which an additional service identifier needs to be added; A matching unit, configured to match the additional service information with the flight segment information; A sending unit, configured to send a request message when the additional service information and the flight segment information match successfully, where the request message is used to request adding an additional service identifier to the additional service ticket number corresponding to the additional service information.

5. An information processing device based on flight additional services, characterized in that, The device includes: A receiving unit, configured to receive a request message, where the request message includes: additional service information of a passenger, and the request message is used to request to add an additional service identifier to the additional service information. The request message is sent when the additional service information and the flight segment information match successfully. The additional service information and the flight segment information are matched when it is determined that the flight segment indicated by the flight segment information is abnormal and the additional service type indicated by the additional service information is within a pre-configured range of additional service types. The pre-configured range of additional service types includes: one or more types of additional services selected by the airline and requiring the addition of an additional service identifier; An adding unit, configured to add an additional service identifier to the additional service information; Wherein, the adding unit is specifically configured to add an additional service identifier to the additional service ticket number corresponding to the additional service information.

6. A device, characterized in that, The device includes: a processor, a memory, and a system bus; the device and the memory are connected through the system bus; the memory is used to store one or more programs, and the one or more programs include instructions, and when the instructions are executed by the processor, the processor is caused to execute the method according to any one of claims 1 to 3.

7. A computer-readable storage medium, characterized in that, Instructions are stored in the computer-readable storage medium, and when the instructions are run on the terminal device, the terminal device is caused to execute the method according to any one of claims 1 to 3.

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