Tax Service Method, Device, Equipment and Computer Storage Medium

Abstract

The tax service method, apparatus, equipment and computer storage medium provided by the embodiments of the present invention facilitate taxpayers in solving problems encountered in handling tax business by conducting tax services online and setting the taxpayer account and the corresponding tax authority account with jurisdiction to the same service group based on the taxpayer information. Taxpayers no longer need to go to the tax authority in person, and the business service pressure of offline tax authorities is reduced, thereby optimizing the effect of tax services.

Description

Technical Field

[0001] The present invention relates to the field of computer technology, and in particular to a tax service method, device, equipment and computer storage medium. Background Art

[0002] Tax authorities need to further streamline their procedures and optimize their service to the public. In practice, taxpayers often lack access to tax-related information and receive in-time, effective tax guidance. This leads to unforeseen and unresolved issues when handling tax-related matters, causing taxpayers to seek help from tax service windows. This puts excessive pressure on tax service personnel, who often have to repeatedly answer and handle the same questions. In exceptional cases, taxpayers may wait for extended periods, resulting in a poor tax experience. Summary of the Invention

[0003] The embodiments of the present invention provide a tax service method, apparatus, device and computer storage medium to solve the problem that taxpayers cannot obtain effective tax filing guidance in a timely manner, which affects their tax filing.

[0004] An embodiment of the present invention provides a tax service method, which is applied to a server and includes:

[0005] In response to the login verification request, verify the account information of the tax authority requesting login;

[0006] After the tax authority account is verified, the tax authority account is added to the corresponding service group, wherein different service groups include different tax authority accounts and taxpayer accounts;

[0007] Receive tax service request information sent by the taxpayer account and forward it to the corresponding tax authority account in the service group where the taxpayer account is located;

[0008] Receive tax service information sent by the tax authority account and forward it to the corresponding taxpayer account in the service group.

[0009] Optionally, the tax service method further includes:

[0010] In response to the login verification request, verify the account information of the taxpayer requesting login;

[0011] After the taxpayer account is verified, the corresponding service group is determined according to the taxpayer information of the taxpayer account, and the taxpayer account is added to the corresponding service group;

[0012] The taxpayer information includes the taxpayer identification number and the taxpayer ID number.

[0013] Optionally, the tax service request information is request information for a live and / or recorded video of tax training;

[0014] Receiving tax service information sent by the tax authority account and forwarding it to the corresponding taxpayer account in the service group, including:

[0015] Receive live and / or recorded tax training videos uploaded by the tax authority account;

[0016] According to the request information for the tax training live broadcast and / or recorded broadcast video sent by the taxpayer account, the corresponding tax training live broadcast and / or recorded broadcast video is pushed to the taxpayer account.

[0017] Optionally, the tax service request information is manual tax service inquiry information;

[0018] Receiving tax service information sent by the tax authority account and forwarding it to the corresponding taxpayer account in the service group, including:

[0019] Receive manual reply information sent by the tax authority account and forward it to the corresponding taxpayer account in the service group;

[0020] Receive tax policy information sent by the tax authority account and forward it to all the taxpayer accounts in the service group.

[0021] Optionally, the tax service request information is remote control request information;

[0022] Receiving tax service information sent by the tax authority account and forwarding it to the corresponding taxpayer account in the service group, including:

[0023] Receive the remote control consent information sent by the tax authority account, and establish a remote control connection between the taxpayer account and the tax authority account, so that the terminal device logged into the tax authority account can remotely control the terminal device logged into the taxpayer account.

[0024] Optionally, the tax service method further includes:

[0025] Receive general tax service inquiry information sent by the taxpayer account;

[0026] Generate corresponding machine reply information based on the general tax service inquiry information, and send the machine reply information to the taxpayer account.

[0027] Optionally, in response to the login verification request, before verifying the account information of the login request, the process further includes:

[0028] receiving a first registration request message, wherein the first registration request message includes a user name, a password, and taxpayer information;

[0029] Alternatively, receiving a second registration request message, the second registration request message including third-party registration authorization information and taxpayer information, wherein the third-party registration authorization information is registration authorization information sent by a third-party software account platform corresponding to the third-party software account;

[0030] After verifying the authenticity of the taxpayer information, the registration is confirmed to be successful.

[0031] Accordingly, an embodiment of the present invention further provides a tax service method, which is applied to a terminal and includes:

[0032] Sending a first login verification request to the server to verify account information, wherein the account information includes a tax authority account number;

[0033] After confirming that the tax authority account has passed the verification, the server adds the tax authority account to the corresponding service group, which also includes the taxpayer account;

[0034] The tax authority account receives the tax service request information forwarded by the server and sent by the taxpayer account in the service group;

[0035] The tax authority account sends tax service related information to the server, so that the server forwards the tax service information to the corresponding taxpayer account in the service group.

[0036] Optionally, the tax service method further includes:

[0037] Sending a second login verification request to the server to verify the account information, wherein the account information includes the taxpayer account number;

[0038] After confirming that the taxpayer account has been verified, the server determines the service group of the tax authority account corresponding to the taxpayer account;

[0039] The taxpayer account sends a tax service request message to the server, so that the server forwards the tax service request message to the tax authority account corresponding to the taxpayer account in the service group;

[0040] The taxpayer account receives tax service related information sent by the corresponding tax authority account and forwarded by the server.

[0041] Based on the same inventive concept, an embodiment of the present invention further provides a tax service device, comprising:

[0042] A tax authority account login module, configured to respond to a login verification request and verify the account information of the tax authority requesting login;

[0043] A tax authority service group setting module is used to add the tax authority account to a corresponding service group after the tax authority account is verified, wherein different service groups include different tax authority accounts and taxpayer accounts;

[0044] The taxpayer account message module is used to receive tax service request information sent by the taxpayer account and forward it to the corresponding tax authority account in the service group where the taxpayer account belongs;

[0045] The tax authority account message module is used to receive tax service information sent by the tax authority account and forward it to the corresponding taxpayer account in the service group.

[0046] Accordingly, an embodiment of the present invention further provides a tax service device, comprising:

[0047] A tax authority account login request module, configured to send a first login verification request to a server for verifying account information, wherein the account information includes a tax authority account number;

[0048] A tax authority service group module is used to determine that after the tax authority account has been verified, the server will add the tax authority account to the corresponding service group, which also includes the taxpayer account;

[0049] A tax authority account information receiving module, configured for the tax authority account to receive tax service request information forwarded by the server and sent by the taxpayer account in the service group;

[0050] The tax authority account information sending module is used for the tax authority account to send tax service related information to the server, so that the server forwards the tax service related information to the corresponding taxpayer account in the service group.

[0051] Based on the same inventive concept, an embodiment of the present invention further provides a tax service device, comprising: a processor and a memory for storing instructions executable by the processor;

[0052] The processor is configured to execute the instructions to implement the tax service method applied to the server, or to execute the tax service method applied to the terminal.

[0053] Based on the same inventive concept, an embodiment of the present invention also provides a computer storage medium, which stores a computer program, and the computer program is used to implement the tax service method applied to the server, or execute the tax service method applied to the terminal.

[0054] The beneficial effects of the present invention are as follows:

[0055] The tax service method, apparatus, equipment and computer storage medium provided by the embodiments of the present invention facilitate taxpayers in resolving problems encountered in handling tax business by conducting tax services online. Taxpayers no longer need to go to the tax authorities in person, and the business service pressure of offline tax authorities is reduced, thereby optimizing the effect of tax services. BRIEF DESCRIPTION OF THE DRAWINGS

[0056] Figure 1 A flowchart of a tax service method applied to a server provided in an embodiment of the present invention;

[0057] Figure 2 A flowchart of a tax service method applied to a terminal provided by an embodiment of the present invention;

[0058] Figure 3 A schematic diagram of the structure of a tax service device applied to a server provided in an embodiment of the present invention;

[0059] Figure 4 A schematic diagram of the structure of a tax service device applied to a terminal according to an embodiment of the present invention;

[0060] Figure 5 A schematic diagram of the structure of the tax service equipment provided in an embodiment of the present invention. DETAILED DESCRIPTION

[0061] In order to make the above-mentioned objects, features and advantages of the present invention more obvious and easy to understand, the present invention will be further described below with reference to the accompanying drawings and examples. However, the example embodiments can be implemented in various forms and should not be understood as being limited to the embodiments described herein; on the contrary, these embodiments are provided to make the present invention more comprehensive and complete, and to fully convey the concepts of the example embodiments to those skilled in the art. The same figure marks in the figures represent the same or similar structures, and their repeated descriptions will be omitted. The words expressing position and direction described in the present invention are all explained with reference to the accompanying drawings as examples, but changes can be made as needed, and the changes made are all included in the scope of protection of the present invention. The drawings of the present invention are only used to illustrate the relative position relationship and do not represent the true proportion.

[0062] It should be noted that specific details are set forth in the following description to facilitate a full understanding of the present invention. However, the present invention can be implemented in a variety of ways different from those described herein, and those skilled in the art can make similar generalizations without violating the connotation of the present invention. Therefore, the present invention is not limited to the specific embodiments disclosed below. The subsequent description of the specification is a preferred embodiment of the present application, but the description is for the purpose of illustrating the general principles of the present application and is not intended to limit the scope of the present application. The scope of protection of the present application shall be determined as defined by the appended claims.

[0063] The tax service method, apparatus, device and computer storage medium provided by the embodiments of the present invention are described in detail below with reference to the accompanying drawings.

[0064] The embodiment of the present invention provides a tax service method, which is applied to the server side, such as Figure 1 As shown, including:

[0065] S101. In response to a login verification request, verify the account information of the tax authority requesting login;

[0066] S102. After the tax authority account is verified, the tax authority account is added to a corresponding service group, where different service groups include different tax authority accounts and taxpayer accounts;

[0067] S105: Receive the tax service request information sent by the taxpayer account, and forward it to the corresponding tax authority account in the service group where the taxpayer account is located;

[0068] S106: Receive tax service information sent by the tax authority account and forward it to the corresponding taxpayer account in the service group.

[0069] During implementation, functions such as message notifications and content management within the service group can be controlled by the tax authority account. The tax authority account can have administrator privileges for the corresponding service group. This can vary for different service groups depending on the settings of the corresponding tax authority account. Steps S105 and S106 together implement functions such as tax training and tax Q&A. The tax service request information and tax service information can be in the form of text, voice, images, videos, etc., without limitation.

[0070] In this way, providing tax services online makes it easier for taxpayers to solve problems encountered in handling tax matters. Taxpayers no longer need to go to the tax authorities in person, and the business service pressure of offline tax authorities is reduced, thereby optimizing the effectiveness of tax services.

[0071] Optionally, the tax service method further includes:

[0072] S103. In response to the login verification request, verify the account information of the taxpayer requesting login;

[0073] S104: After the taxpayer account is verified, the corresponding service group is determined based on the taxpayer information of the taxpayer account, and the taxpayer account is added to the corresponding service group;

[0074] The taxpayer information includes the taxpayer identification number and the taxpayer ID number.

[0075] During implementation, the corresponding tax authority with jurisdiction over the taxpayer can be determined based on the taxpayer information. For example, based on the ID card number of an individual taxpayer, the corresponding tax authority with jurisdiction over the taxpayer can be determined to be Tax Authority A, and the corresponding service group can be Tax Authority Service Group A. For example, based on the taxpayer identification number of a corporate taxpayer, the corresponding tax authority with jurisdiction over the taxpayer can be determined to be Tax Authority B, and the corresponding service group can be Tax Authority Service Group B.

[0076] In this way, the taxpayer account and the tax authority account are added to the same service group through the corresponding taxpayer information, making it easier for tax authorities at all levels in all regions to adjust the corresponding tax services according to local laws, regulations and policies.

[0077] Optionally, the tax service request information is a request for a live and / or recorded video of tax training; and step S106, receiving the tax service information sent by the tax authority account and forwarding it to the corresponding taxpayer account in the service group, includes:

[0078] Receive live and / or recorded tax training videos uploaded by the tax authority account;

[0079] According to the request information for the tax training live broadcast and / or recorded broadcast video sent by the taxpayer account, the corresponding tax training live broadcast and / or recorded broadcast video is pushed to the taxpayer account.

[0080] In this way, through video explanations, taxpayers can have a more intuitive understanding of the relevant procedures for tax services.

[0081] Optionally, the tax service request information is manual tax service inquiry information; the step S106 of receiving the tax service information sent by the tax authority account and forwarding it to the corresponding taxpayer account in the service group includes:

[0082] Receive manual reply information sent by the tax authority account and forward it to the corresponding taxpayer account in the service group;

[0083] Receive tax policy information sent by the tax authority account and forward it to all the taxpayer accounts in the service group.

[0084] In a specific implementation, the manual reply information is obtained by receiving a manual tax service inquiry message sent by the taxpayer account and forwarded by the server, and the tax authority staff responding to the manual tax service inquiry message. The manual tax service inquiry message and the manual reply information may be visible only to the taxpayer account and the tax authority account corresponding to the inquiry and reply, or may be visible to the tax authority account and all taxpayer accounts in the same service group, without limitation.

[0085] In this way, by forwarding manual tax service inquiry information and corresponding manual reply information through the server, taxpayers can solve the tax problems they encounter in a targeted manner. At the same time, tax policy information can be pushed to the taxpayer account within the service group, making it easier for taxpayers to understand the latest policies.

[0086] Optionally, the tax service request information is a remote control request information; the step S106 of receiving the tax service information sent by the tax authority account and forwarding it to the corresponding taxpayer account in the service group includes:

[0087] Receive the remote control consent information sent by the tax authority account, and establish a remote control connection between the taxpayer account and the tax authority account, so that the terminal device logged into the tax authority account can remotely control the terminal device logged into the taxpayer account.

[0088] In this way, a remote control connection between the tax authority account and the taxpayer account is established through the server, which makes it easier for the staff of the tax authority to help the taxpayer perform operations.

[0089] Optionally, the tax service method further includes:

[0090] S107, receiving general tax service inquiry information sent by the taxpayer account;

[0091] S108. Generate corresponding machine reply information according to the general tax service inquiry information, and send the machine reply information to the taxpayer account.

[0092] In a specific implementation, the general tax service inquiry information and the machine response information may be in the form of text, language, images, or words, and are not limited thereto. In step S08, the corresponding machine response information is generated based on the general tax service inquiry information. This may be achieved by searching for terms in the general tax service inquiry information, matching pre-set questions containing the terms, and sending the pre-set answers corresponding to the questions as machine response information to the taxpayer's account. Alternatively, this may be achieved by analyzing the general tax service inquiry information using a convolutional neural network, searching for pre-set answers corresponding to the analyzed content, and sending the machine response information to the taxpayer's account.

[0093] During the specific implementation process, step S107 and step S108 may be performed before step S105 and step S106 are performed. For example, if no appropriate machine response information is obtained after performing step S107 and step S108, or after the taxpayer account requests manual service, step S105 and step S106 may be performed.

[0094] In this way, the server generates machine reply information to answer taxpayers' questions, which reduces the amount of information that the tax authority staff needs to manually reply to, reduces the labor intensity of the tax authority staff, and improves efficiency.

[0095] Optionally, in response to the login verification request, before verifying the account information of the login request, the process further includes:

[0096] S1001. Receive a first registration request message, where the first registration request message includes a user name, password, and taxpayer information.

[0097] Alternatively, S1002: Receive a second registration request message, where the second registration request message includes third-party registration authorization information and taxpayer information, wherein the third-party registration authorization information is registration authorization information sent by a third-party software account platform corresponding to the third-party software account;

[0098] S1003. After verifying the authenticity of the taxpayer information, the registration is determined to be successful.

[0099] In a specific implementation, after registering an account using the second registration request message, step S103, responding to the login verification request to verify the taxpayer's account information, specifically involves responding to the third-party account authorization login request and directly passing the verification. The third-party account can be a commonly used account on the Chinese Internet, such as a QQ account, WeChat account, Sina Weibo account, DingTalk account, Taobao account, Alipay account, NetEase account, etc.

[0100] Correspondingly, if the taxpayer account is registered using the third-party registration authorization information and the taxpayer information, then in step S103, in response to the login verification request, the taxpayer account information requesting login is verified, specifically:

[0101] In response to the login authorization information sent by the third-party software account platform, the taxpayer account is verified.

[0102] In this way, registration through username and password or third-party account authorized login makes it convenient for taxpayers to use.

[0103] Accordingly, the embodiment of the present invention also provides a tax service method, which is applied to a terminal, such as Figure 2 As shown, including:

[0104] S211. Sending a first login verification request to the server for verifying account information, wherein the account information includes a tax authority account number;

[0105] S212. After confirming that the tax authority account has passed the verification, the server adds the tax authority account to the corresponding service group, which also includes the taxpayer account;

[0106] S213. The tax authority account receives the tax service request information forwarded by the server and sent by the taxpayer account in the service group;

[0107] S214. The tax authority account sends tax service information to the server, so that the server forwards the tax service information to the corresponding taxpayer account in the service group.

[0108] Optionally, the tax service method further includes:

[0109] S221. Sending a second login verification request to the server for verifying account information, where the account information includes the taxpayer account number;

[0110] S222. After the taxpayer account is verified, the server determines the service group of the tax authority account corresponding to the taxpayer account;

[0111] S223: The taxpayer account sends a tax service request message to the server, so that the server forwards the tax service request message to the tax authority account corresponding to the taxpayer account in the service group;

[0112] S224. The taxpayer account receives tax service information sent by the corresponding tax authority account and forwarded by the server.

[0113] During the specific implementation process, the tax service method applied to the terminal can be applied to mobile phones, computers, web pages, etc., and is not limited to a certain form of electronic equipment.

[0114] In this way, the tax service method can be used by logging into the account on any electronic device through the tax authority account or the taxpayer account, which is convenient for the tax authorities and taxpayers to use.

[0115] Optionally, the tax service request information is request information for a live and / or recorded video of tax training, and the tax service information is the corresponding live and / or recorded video of tax training; steps S213, S214, S223, and S224 specifically include:

[0116] The tax authority account uploads the live and / or recorded video of the tax training to the server, and the server sends the live and / or recorded video of the tax training to the corresponding taxpayer account in the service group.

[0117] In this way, through video explanations, taxpayers can have a more intuitive understanding of the relevant procedures for tax services.

[0118] Optionally, the tax service request information is manual tax service inquiry information, and the tax service information is manual reply information; the steps S213, S214, S223, and S224 specifically include:

[0119] The taxpayer account sends manual tax service inquiry information to the server, and the server forwards the manual tax service inquiry information to the corresponding tax authority account in the service group.

[0120] The tax authority account sends a manual reply message to the server, so that the server forwards the manual reply message to the corresponding taxpayer account in the service group.

[0121] In this way, by forwarding manual tax service inquiry information and corresponding manual reply information through the server, taxpayers can solve the tax problems they encounter in a targeted manner.

[0122] Optionally, the tax service information is tax policy information; and the steps S214 and S224 specifically include:

[0123] The tax authority account sends tax policy information to the server, so that the server forwards the tax policy information to all taxpayer accounts in the service group.

[0124] In this way, tax policy information is pushed to the taxpayer account within the service group, making it easier for taxpayers to understand the latest policies.

[0125] Optionally, the tax service request information is remote control request information; the steps S213, S214, S223, and S224 specifically include:

[0126] The taxpayer account sends a remote control request message to the server, so that the server forwards the remote control request message to the tax authority account;

[0127] The tax authority account sends a remote control consent message to the server, so that the server establishes a remote control connection between the terminal logged into the tax authority account and the terminal logged into the taxpayer account, so as to enable the terminal device logged into the tax authority account to remotely control the terminal device logged into the taxpayer account.

[0128] In this way, a remote control connection between the tax authority account and the taxpayer account is established through the server, which makes it easier for the staff of the tax authority to help the taxpayer perform operations.

[0129] Optionally, the tax service method further includes:

[0130] S225. The taxpayer account sends a general inquiry message to the server;

[0131] S226. The taxpayer account receives the machine reply information sent by the server.

[0132] In this way, the server generates machine reply information to answer taxpayers' questions, which reduces the amount of information that the tax authority staff needs to manually reply to, reduces the labor intensity of the tax authority staff, and improves efficiency.

[0133] Optionally, if the terminal is used to log in to the taxpayer account, the step S221 of sending a login verification request to the server for verifying the account information may include, before the taxpayer account number, the following:

[0134] S2201. Send a first registration request message to the server, where the first registration request message includes a user name, password, and taxpayer information;

[0135] Alternatively, S2202: sending and receiving a second registration request message to the server, where the second registration request message includes third-party registration authorization information and taxpayer information, wherein the third-party registration authorization information is registration authorization information sent by a third-party software account platform corresponding to the third-party software account;

[0136] The taxpayer information includes the taxpayer identification number and the taxpayer ID number.

[0137] Correspondingly, if the taxpayer account is registered based on the third-party software account registration authorization information and the taxpayer information, step S221 sends a login verification request to the server to verify the account information, and the account information includes the taxpayer account, specifically:

[0138] Send a request for login authorization information to the third-party software account platform, so that the third-party software account platform sends the login authorization information to the server, and the server determines that the verification is successful after receiving the login authorization information.

[0139] In this way, registration through username and password or third-party account authorized login makes it convenient for taxpayers to use.

[0140] Based on the same inventive concept, the embodiment of the present invention also provides a tax service device, which is applied to a server, such as Figure 3 As shown, including:

[0141] The tax authority account login module M101 is used to respond to a login verification request and verify the account information of the tax authority requesting login;

[0142] The tax authority service group setting module M102 is used to add the tax authority account to the corresponding service group after the tax authority account is verified, wherein different service groups include different tax authority accounts and taxpayer accounts;

[0143] The taxpayer account message module M105 is used to receive tax service request information sent by the taxpayer account and forward it to the corresponding tax authority account in the service group where the taxpayer account belongs;

[0144] The tax authority account message module M106 is used to receive tax service information sent by the tax authority account and forward it to the corresponding taxpayer account in the service group.

[0145] Optionally, the tax service device further includes:

[0146] The taxpayer account login module M103 is used to respond to the login verification request and verify the taxpayer account information requesting login;

[0147] The taxpayer service group setting module M104 determines the corresponding service group based on the taxpayer information of the taxpayer account after the taxpayer account is verified, and adds the taxpayer account to the corresponding service group;

[0148] The taxpayer information includes the taxpayer identification number and the taxpayer ID number.

[0149] Optionally, the tax service request information is request information for a live and / or recorded video of tax training;

[0150] Receiving tax service information sent by the tax authority account and forwarding it to the corresponding taxpayer account in the service group, including:

[0151] Receive live and / or recorded tax training videos uploaded by the tax authority account;

[0152] According to the request information for the tax training live broadcast and / or recorded broadcast video sent by the taxpayer account, the corresponding tax training live broadcast and / or recorded broadcast video is pushed to the taxpayer account.

[0153] Optionally, the tax service request information is manual tax service inquiry information;

[0154] Receiving tax service information sent by the tax authority account and forwarding it to the corresponding taxpayer account in the service group, including:

[0155] Receive manual reply information sent by the tax authority account and forward it to the corresponding taxpayer account in the service group;

[0156] Receive tax policy information sent by the tax authority account and forward it to all the taxpayer accounts in the service group.

[0157] Optionally, the tax service request information is remote control request information;

[0158] Receiving tax service information sent by the tax authority account and forwarding it to the corresponding taxpayer account in the service group, including:

[0159] Receive the remote control consent information sent by the tax authority account, and establish a remote control connection between the taxpayer account and the tax authority account, so that the terminal device logged into the tax authority account can remotely control the terminal device logged into the taxpayer account.

[0160] Optionally, the tax service device further includes:

[0161] The taxpayer account general inquiry receiving module M107 is used to receive general tax service inquiry information sent by the taxpayer account;

[0162] The machine reply module M108 is used to generate corresponding machine reply information according to the general tax service inquiry information, and send the machine reply information to the taxpayer account.

[0163] Optionally, in response to the login verification request, before verifying the account information of the login request, the process further includes:

[0164] The first registration module M1001 is configured to receive a first registration request message, where the first registration request message includes a user name, password, and taxpayer information;

[0165] Alternatively, the second registration module M1002 is configured to receive a second registration request message, where the second registration request message includes third-party registration authorization information and taxpayer information, wherein the third-party registration authorization information is registration authorization information sent by a third-party software account platform corresponding to the third-party software account;

[0166] The registration verification module M1003 is used to verify the authenticity of the taxpayer information and determine that the registration is successful.

[0167] Accordingly, the embodiment of the present invention further provides a tax service device, which is applied to a terminal, such as Figure 4 As shown, including:

[0168] A tax authority account login request module M211 is configured to send a first login verification request to a server for verifying account information, wherein the account information includes a tax authority account number;

[0169] The tax authority service group module M212 is used to determine that after the tax authority account is verified, the server adds the tax authority account to the corresponding service group, which also includes the taxpayer account;

[0170] The tax authority account information receiving module M213 is used for the tax authority account to receive the tax service request information sent by the taxpayer account and forwarded by the server;

[0171] The tax authority account information sending module M214 is used for the tax authority account to send tax service related information to the server, so that the server forwards the tax service information to the corresponding taxpayer account in the service group.

[0172] Optionally, the tax service device further includes:

[0173] The taxpayer account login request module M221 is used to send a second login verification request to the server to verify the account information, wherein the account information includes the taxpayer account number;

[0174] The taxpayer service group module M222 is used to determine the service group of the tax authority account corresponding to the taxpayer account after the taxpayer account is verified;

[0175] The taxpayer account information receiving module M223 is configured to send tax service request information from the taxpayer account to the server, so that the server forwards the tax service request information to the tax authority account corresponding to the taxpayer account in the service group;

[0176] The taxpayer account information sending module M224 is used for the taxpayer account to receive tax service related information sent by the corresponding tax authority account forwarded by the server.

[0177] Optionally, the tax service request information is request information for a live and / or recorded video of tax training, and the tax service information is the corresponding live and / or recorded video of tax training; the modules M213, M214, M223, and M224 are specifically configured to:

[0178] The tax authority account uploads the live and / or recorded video of the tax training to the server, and the server sends the live and / or recorded video of the tax training to the corresponding taxpayer account in the service group.

[0179] Optionally, the tax service request information is manual tax service inquiry information, and the tax service information is manual reply information; the modules M213, M214, M223, and M224 are specifically configured to:

[0180] The taxpayer account sends manual tax service inquiry information to the server, and the server forwards the manual tax service inquiry information to the corresponding tax authority account in the service group.

[0181] The tax authority account sends a manual reply message to the server, so that the server forwards the manual reply message to the corresponding taxpayer account in the service group.

[0182] Optionally, the tax service information is tax policy information; the modules M214 and M224 are specifically configured to:

[0183] The tax authority account sends tax policy information to the server, so that the server forwards the tax policy information to all taxpayer accounts in the service group.

[0184] Optionally, the tax service request information is remote control request information; the modules M213, M214, M223, and M224 are specifically configured to:

[0185] The taxpayer account sends a remote control request message to the server, so that the server forwards the remote control request message to the tax authority account;

[0186] The tax authority account sends a remote control consent message to the server, so that the server establishes a remote control connection between the terminal logged into the tax authority account and the terminal logged into the taxpayer account, so as to enable the terminal device logged into the tax authority account to remotely control the terminal device logged into the taxpayer account.

[0187] Optionally, the tax service device further includes:

[0188] The taxpayer account general inquiry module M225 is used for the taxpayer account to send general inquiry information to the server;

[0189] The taxpayer account general inquiry receiving module M226 is used for the taxpayer account to receive the machine reply information sent by the server.

[0190] Optionally, if the user terminal is used to log in to the taxpayer account, the tax service device further includes:

[0191] The taxpayer account first request registration module M2201 is used to send a first registration request message to the server, where the first registration request message includes a user name, password, and taxpayer information;

[0192] Alternatively, the taxpayer account second request registration module M2202 is configured to send and receive a second registration request message to the server, where the second registration request message includes third-party registration authorization information and taxpayer information, wherein the third-party registration authorization information is registration authorization information sent by a third-party software account platform corresponding to the third-party software account;

[0193] The taxpayer information includes the taxpayer identification number and the taxpayer ID number.

[0194] Based on the same inventive concept, the embodiment of the present invention also provides a tax service device, such as Figure 5 As shown, it includes: a processor 110 and a memory 120 for storing executable instructions of the processor 110; wherein the processor 110 is configured to execute the instructions to implement the tax service method.

[0195] In a specific implementation, the device may have relatively large differences due to different configurations or performances, and may include one or more processors 110 and memories 120, and one or more storage media 130 storing applications 131 or data 132. The memories 120 and storage media 130 may be temporary storage or permanent storage. The application 131 stored in the storage medium 130 may include one or more of the above units ( Figure 5(not shown), each module may include a series of instruction operations in the tax service device. Furthermore, the processor 110 may be configured to communicate with the storage medium 130 and execute a series of instruction operations in the storage medium 130 on the device. The device may also include one or more power supplies ( Figure 5 one or more transceivers 140, wherein the transceiver 140 includes a wired or wireless network interface 141, one or more input and output interfaces 142; and / or one or more operating systems 133, such as Windows, Mac OS, Linux, IOS, Android, Unix, FreeBSD, etc.

[0196] Based on the same inventive concept, an embodiment of the present invention further provides a computer storage medium, wherein the computer storage medium stores a computer program, and the computer program is used to implement the tax service method.

[0197] The tax service method, apparatus, equipment and computer storage medium provided by the embodiments of the present invention facilitate taxpayers in resolving problems encountered in handling tax business by conducting tax services online. Taxpayers no longer need to go to the tax authorities in person, and the business service pressure of offline tax authorities is reduced, thereby optimizing the effect of tax services.

[0198] Those skilled in the art will appreciate that the embodiments of the present application may be provided as methods, systems, or computer program products. Therefore, the present application may adopt the form of a complete hardware embodiment, a complete software embodiment, or an embodiment combining software and hardware. Furthermore, the present application may adopt the form of a computer program product implemented on one or more computer-usable storage media (including but not limited to magnetic disk storage, CD-ROM, optical storage, etc.) that contain computer-usable program code.

[0199] The present application is described with reference to the flowcharts and / or block diagrams of the methods, devices (systems), and computer program products according to the present application. It should be understood that each process and / or block in the flowchart and / or block diagram, as well as the combination of processes and / or blocks in the flowchart and / or block diagram, can be implemented by computer program instructions. These computer program instructions can be provided to a processor of a general-purpose computer, a special-purpose computer, an embedded processor, or other programmable data processing device to produce a machine, so that the instructions executed by the processor of the computer or other programmable data processing device generate instructions for implementing the processes in the flowchart and / or block diagram. Figure 1 a process or multiple processes and / or boxes Figure 1 A device that provides the functions specified in a block or multiple blocks.

[0200] These computer program instructions may also be stored in a computer readable memory that can direct a computer or other programmable data processing device to work in a specific manner, so that the instructions stored in the computer readable memory produce an article of manufacture comprising an instruction device, which implements the process Figure 1 a process or multiple processes and / or boxes Figure 1 The function specified in one or more boxes.

[0201] These computer program instructions can also be loaded onto a computer or other programmable data processing device so that a series of operational steps are executed on the computer or other programmable device to produce a computer-implemented process, thereby providing the instructions executed on the computer or other programmable device for implementing the process. Figure 1 a process or multiple processes and / or boxes Figure 1 A step that specifies a function in one or more boxes.

[0202] Obviously, those skilled in the art may make various changes and modifications to this application without departing from the spirit and scope of this application. Thus, if these modifications and variations of this application fall within the scope of the claims of this application and their equivalents, this application is intended to include these modifications and variations.

Claims

1. A tax service method, applied to a server, characterized in that: include: In response to the login verification request, verify the account information of the tax authority requesting login; After the tax authority account is verified, the tax authority account is added to the corresponding service group; and, in response to a login verification request, the account information of the taxpayer requesting login is verified; After the taxpayer account is verified, the corresponding service group is determined based on the taxpayer information of the taxpayer account, and the taxpayer account is added to the corresponding service group; wherein the taxpayer information includes the taxpayer identification number and the taxpayer ID number, and different service groups include different tax authority accounts and taxpayer accounts; Receive tax service request information sent by the taxpayer account and forward it to the corresponding tax authority account in the service group where the taxpayer account is located; Receive tax service information sent by the tax authority account and forward it to the corresponding taxpayer account in the service group; The method further comprises: Receive general tax service inquiry information sent by the taxpayer account; The general tax service inquiry information is analyzed using a convolutional neural network, and the preset answers corresponding to the analyzed content search are sent to the taxpayer account as machine reply information.

2. The tax service method according to claim 1, wherein: The tax service request information is request information for live and / or recorded tax training videos; Receiving tax service information sent by the tax authority account and forwarding it to the corresponding taxpayer account in the service group, including: Receive live and / or recorded tax training videos uploaded by the tax authority account; According to the request information for the tax training live broadcast and / or recorded broadcast video sent by the taxpayer account, the corresponding tax training live broadcast and / or recorded broadcast video is pushed to the taxpayer account.

3. The tax service method according to claim 1, wherein: The tax service request information is manual tax service inquiry information; Receiving tax service information sent by the tax authority account and forwarding it to the corresponding taxpayer account in the service group, including: Receive manual reply information sent by the tax authority account and forward it to the corresponding taxpayer account in the service group; Receive tax policy information sent by the tax authority account and forward it to all the taxpayer accounts in the service group.

4. The tax service method according to claim 1, wherein: The tax service request information is remote control request information; Receiving tax service information sent by the tax authority account and forwarding it to the corresponding taxpayer account in the service group, including: Receive the remote control consent information sent by the tax authority account, and establish a remote control connection between the taxpayer account and the tax authority account, so that the terminal device logged into the tax authority account can remotely control the terminal device logged into the taxpayer account.

5. The tax service method according to claim 1, wherein: In response to the login verification request, before verifying the account information of the login request, the method further includes: receiving a first registration request message, wherein the first registration request message includes a user name, a password, and taxpayer information; Alternatively, receiving a second registration request message, the second registration request message including third-party registration authorization information and taxpayer information, wherein the third-party registration authorization information is registration authorization information sent by a third-party software account platform corresponding to the third-party software account; After verifying the authenticity of the taxpayer information, the registration is confirmed to be successful.

6. A tax service method, applied to a terminal, characterized in that: include: Sending a first login verification request to the server to verify account information, wherein the account information includes a tax authority account number; After confirming that the tax authority account has passed the verification, the server will add the tax authority account to the corresponding service group; The tax authority account receives the tax service request information forwarded by the server and sent by the taxpayer account in the service group; The tax authority account sends tax service related information to the server, so that the server forwards the tax service information to the corresponding taxpayer account in the service group; And / or, the tax service method includes: Sending a second login verification request to the server to verify the account information, wherein the account information includes the taxpayer account number; After confirming that the taxpayer account has passed the verification, the server determines the service group of the tax authority account corresponding to the taxpayer account based on the taxpayer information of the taxpayer account; the taxpayer information includes the taxpayer identification number and the taxpayer ID number; The taxpayer account sends tax service request information to the server, so that the server forwards the tax service request information to the tax authority account corresponding to the taxpayer account in the service group; the taxpayer account receives the tax service related information sent by the corresponding tax authority account forwarded by the server; Furthermore, the taxpayer account sends general tax service inquiry information to the server, so that the server analyzes the general tax service inquiry information using a convolutional neural network, searches for a preset answer corresponding to the analyzed content, and sends it as a machine reply to the taxpayer account; the taxpayer account receives the machine reply information sent by the server; Wherein, different service groups include different tax authority accounts and taxpayer accounts.

7. A tax service device, characterized in that: include: A tax authority account login module, configured to respond to a login verification request and verify the account information of the tax authority requesting login; A tax authority service group setting module is used to add the tax authority account to a corresponding service group after the tax authority account is verified, wherein different service groups include different tax authority accounts and taxpayer accounts; The taxpayer account login module is used to respond to the login verification request and verify the taxpayer account information requesting login; a taxpayer service group setting module, which, after verifying the taxpayer account, determines the corresponding service group based on the taxpayer information of the taxpayer account and adds the taxpayer account to the corresponding service group; wherein the taxpayer information includes the taxpayer identification number and the taxpayer ID number; The taxpayer account message module is used to receive tax service request information sent by the taxpayer account and forward it to the corresponding tax authority account in the service group where the taxpayer account belongs; A tax authority account message module, configured to receive tax service information sent by the tax authority account and forward it to the corresponding taxpayer account in the service group; A taxpayer account general inquiry receiving module, used to receive general tax service inquiry information sent by the taxpayer account; The machine reply module is used to analyze the general tax service inquiry information using a convolutional neural network, search the analyzed content and send the corresponding preset answer as machine reply information to the taxpayer account.

8. A tax service device, characterized in that: include: A tax authority account login request module, configured to send a first login verification request to a server for verifying account information, wherein the account information includes a tax authority account number; The tax authority service group module is used to confirm that the tax authority account has passed the verification and then add the tax authority account to the corresponding service group by the server; A tax authority account information receiving module, configured for the tax authority account to receive tax service request information forwarded by the server and sent by the taxpayer account in the service group; a tax authority account information sending module, configured for the tax authority account to send tax service related information to the server, so that the server forwards the tax service related information to the corresponding taxpayer account in the service group; A taxpayer account request login module, configured to send a second login verification request to the server for verifying account information, wherein the account information includes the taxpayer account number; A taxpayer service group module, configured to determine, after a taxpayer account is verified, the service group of the tax authority account corresponding to the taxpayer account based on the taxpayer information of the taxpayer account; the taxpayer information includes the taxpayer identification number and the taxpayer ID number; a taxpayer account information receiving module, configured for the taxpayer account to send tax service request information to the server, so that the server forwards the tax service request information to the tax authority account corresponding to the taxpayer account in the service group; A taxpayer account information sending module, configured for the taxpayer account to receive tax service related information sent by the corresponding tax authority account forwarded by the server; A taxpayer account general inquiry module, configured to enable the taxpayer account to send general tax service inquiry information to the server, so that the server analyzes the general tax service inquiry information using a convolutional neural network, searches for the analyzed content, and sends a corresponding preset answer as a machine reply to the taxpayer account; A taxpayer account general inquiry receiving module, used for the taxpayer account to receive the machine reply information sent by the server; Wherein, different service groups include different tax authority accounts and taxpayer accounts.

9. A tax service device, characterized in that: include: a processor and a memory for storing instructions executable by the processor; The processor is configured to execute the instructions to implement the tax service method according to any one of claims 1 to 5, or to execute the tax service method according to claim 6.

10. A computer storage medium, characterized in that The computer storage medium stores a computer program, which is used to implement the tax service method according to any one of claims 1 to 5, or to execute the tax service method according to claim 6.

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